Digital Phone Card™ for
Data-Capable Mobile Phones
CompactFlash Card with data cable and PC Card
adapter for connecting mobile phones to:
• Mobile Computers Based on Windows CE v3.0
(i.e., Pocket PC, Pocket PC 2002 and HPC 2000)
• Mobile Computers Based on Windows CE v2.11
(i.e., Palm-size PC, Handheld PC and Handheld PC Pro)
• Casio Cassiopeia BE-300 Pocket Manager
• Windows 9x/Me/2000/XP notebooks
• Apple PowerBooks with MacOS 8.5.1 - 9.2.1
User’s Guide
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Table of Contents
CHAPTER 1 INTRODUCTION
3
3
4
5
6
Overview
Working Wirelessly with the DPC
Contents of the Connection Kit
Installation Steps Summary
CHAPTER 2 PRELIMINARY SETUP
STEP 1: Register the Card
8
8
STEP 2: Activate Mobile Phone Data Service
STEP 3: Network Information Form
STEP 4: Uninstall Old Socket DPC Software
8
9
10
CHAPTER 3 WINDOWS CE SETUP
STEP 5: Install the Software
11
12
14
15
20
STEP 6: Insert the Card and Attach the Phone
STEP 7: Set up Remote Networking
STEP 8: Make a Data Call
CHAPTER 4 CASIO BE-300 SETUP
STEP 4: Insert the Card and Attach the Phone
STEP 5: Set up Remote Networking
STEP 6: Make a Data Call
25
25
26
27
CHAPTER 5 WINDOWS 9X/ME SETUP
STEP 5: Insert the Installation CD
STEP 6: Insert the Card and Attach the Phone
STEP 7: Install the Software
28
28
28
29
30
32
34
STEP 8: Set up Windows for New Modem
STEP 9: Set up Remote Networking
STEP 10: Make a Data Call
CHAPTER 6 WINDOWS 2000/XP SETUP
STEP 5: Insert the Installation CD
36
36
36
37
38
40
43
STEP 6: Insert the Card and Attach the Phone
STEP 7: Install the Software
STEP 8: Set up Windows for a New Modem
STEP 9: Set up Remote Networking
STEP 10: Make a Data Call
CHAPTER 7 MAC OS SETUP
STEP 4: Insert the Card and Attach the Phone
STEP 5: Insert CD and Launch Installer
STEP 6: Set up New Modem
45
45
46
46
47
STEP 7: Set up Remote Networking
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STEP 8: Make A Data Call
49
APPENDIX A SPECIFICATIONS
51
APPENDIX B HINTS AND TIPS
Choosing the Right Applications
Using Multiple Modems
53
53
53
APPENDIX C TROUBLESHOOTING
APPENDIX D ISP RESOURCES
APPENDIX E TECHNICAL SUPPORT
LIMITED WARRANTY
54
59
61
62
64
65
COPYRIGHT NOTICE
REGULATORY COMPLIANCE
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Chapter 1 Introduction
Overview
The Socket Digital Phone Card (DPC) allows you to
connect your data-capable mobile phone to a Windows–
based mobile computer or Apple PowerBook. Now you
can check email, browse the web, connect to your office
network and synchronize files— all wirelessly!
When you use the Digital Phone Card, you don’t need a modem, because
your data-capable mobile phone simulates one. You can use the Digital
Phone Card with any application that you use with a regular modem, such as
for email, file transfers or web browsing.
The DPC fits directly into the CompactFlash I/O slot of a Pocket PC,
Pocket PC 2002, HPC 2000, Palm-size PC, Handheld PC Pro, pen tablet, or
Casio Cassiopeia BE-300 Pocket Manager.
With the included CompactFlash-to-PC Card
adapter, you can also use the DPC in the PC Card
slot of a Pocket PC, HPC 2000, Handheld PC Pro,
Windows 9x/Me/2000/XP notebook or Apple
PowerBook.
Your retail box may not completely list all the mobile phones compatible
with your version of the DPC. For a complete, up-to-date listing, please
For software updates, visit: www.socketcom.com/support/support_dpc.htm
If you have the Windows NT operating system, please call Socket’s
technical support department at 510-744-2720 for compatibility information
and installation instructions.
For more information about mobile phones and wireless data
communications, check out Socket’s white paper, “Mobile Phone Basics,”
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Working Wirelessly with the DPC
Wireless Web Browsing
If you have a web browser on your mobile computer (e.g.,
Pocket Internet Explorer, Netscape, etc.), you can use the DPC to
browse the Internet anytime anywhere within your mobile
phone’s coverage area. Simply use the DPC to wirelessly connect to your
office network or Internet Service Provider (ISP), open your web browser,
then surf the Internet!
Wireless Email
You can set up your mobile computer’s Inbox to directly access
your IMAP4-enabled exchange server or ISP’s POP3 user
accounts. Also, if you have a web browser on your mobile
computer, you can also use html-based email services.
Wireless ActiveSync
While running ActiveSync wirelessly with the DPC, your mobile
computer works as if it were directly connected to a host
computer. For information about ActiveSync, please refer to your
mobile computer’s user manual.
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Contents of the Connection Kit
The Socket Digital Phone Card for Pocket PCs package includes:
•
A Socket Digital Phone Card (CompactFlash card Type I) with
permanently attached data cable, customized for specific mobile phones
The Socket Digital Phone Card Installation CD
The Quick Start Guide for Digital Phone Card
A registration card
•
•
•
The Socket Upgrade Kit for the Digital Phone Card includes:
•
•
•
•
A CompactFlash-to-PC Card adapter
The Socket DPC Upgrade Kit Installation CD
A Quick Start Guide for Digital Phone Card Upgrade
A registration card
To register the DPC online, visit: www.socketcom.com/product/prodreg.htm
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Installation Steps Summary
Setting up the DPC begins similarly for all mobile computer types, but ends
differently for different mobile computer types.
To set up the DPC, first begin in Chapter 2, Preliminary Setup, which
includes instructions similar for all mobile computer categories. After
completing preliminary setup, finish setup by proceeding to the appropriate
chapter for your mobile computer.
Setup for Windows CE
STEP 1: Register your card.
STEP 2: Activate data services for your mobile phone.
STEP 3: Complete the Network Information Form.
STEP 4: Uninstall old Socket DPC software.
STEP 5: Install the software.*
STEP 6: Insert the card and attach the phone.
STEP 7: Set up remote networking.
STEP 8: Dial and connect!
Setup for Casio BE-300
STEP 1: Register your card.
STEP 2: Activate data services for your mobile phone.
STEP 3: Complete the Network Information Form.
STEP 4: Insert the card and attach the phone.
STEP 5: Set up remote networking.
STEP 6: Dial and connect!
*Software installation is not needed or HP Jornada 500 series Pocket PCs.
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Setup for Windows 9x/Me/2000/XP
STEP 1: Register your card.
STEP 2: Activate data services for your mobile phone.
STEP 3: Complete the Network Information Form.
STEP 4: Uninstall old Socket DPC software.
STEP 5: Insert the installation CD.
STEP 6: Insert the card and attach the phone.
STEP 7: Install the software.
STEP 8: Set up new modem.
STEP 9: Set up remote networking.
STEP 10: Dial and connect!
Setup for Mac OS
STEP 1: Register your card.
STEP 2: Activate data services for your mobile phone.
STEP 3: Complete the Network Information Form.
STEP 4: Insert the card and attach the phone.
STEP 5: Insert the installation CD and launch the Installer.
STEP 6: Set up new modem.
STEP 7: Set up remote networking.
STEP 8: Dial and connect!
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Chapter 2 Preliminary Setup
This chapter explains the first four steps of DPC setup, which are done
similarly for all mobile computer categories. After completing the steps
covered in this chapter, complete DPC setup by going to the chapter
designated for your specific mobile computer category.
The four steps covered in this chapter include:
•
•
•
•
Registering your card
Activating data service for your mobile phone
Network Information Form
Uninstalling old Socket DPC software
STEP 1: Register the Card
Register your DPC online at www.socketcom.com/product/prodreg.htm.
You can also use the product registration form included in your DPC
package.
STEP 2: Activate Mobile Phone Data Service
Some mobile phone carriers activate data service only when requested and
may charge small fees. If necessary, ask your phone carrier for this feature.
Important!
If data service is not activated for your mobile
phone, then you will not be able to use your phone for
any data connections!
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STEP 3: Network Information Form
Contact your office network administrator or Internet Service
Provider (ISP) for the information below. If you plan to use ISP
services offered by your mobile phone carrier, contact your carrier.
For a text-only version you can email, go to the Docs folder on the
1. Please provide the following dial-up information:
Dial-up number: ( ____ ) _______________
User name: _________________________
Password: _________________________
Domain: __________________________
2. Does the network support DHCP (Dynamic Host Configuration
Protocol)?
YES. If Yes, then STOP. You do NOT need to answer Question 3.
NO. If No, then continue to Question 3. You may need only some
of the IP addresses listed below.
3. Please specify any applicable IP addresses:
(a) Mobile Computer IP address: _____ . _____ . _____ . _____
(b) Subnet Mask: _____ . _____ . _____ . _____
(c) Default Gateway: _____ . _____ . _____ . _____
(d) Primary DNS: _____ . _____ . _____ . _____
(e) Secondary DNS: _____ . _____ . _____ . _____
(f) Primary WINS: _____ . _____ . _____ . _____
(g) Secondary WINS: _____ . _____ . _____ . _____
For remote ActiveSync only: If your server does NOT have WINS
services enabled, you must use the IP address of your host computer
instead of a Primary WINS address.
(h) Host computer IP address: _____ . _____ . _____ . _____
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STEP 4: Uninstall Old Socket DPC Software
Windows only! Delete any old Socket DPC software you may have
previously installed on your mobile computer. Refer to the README on the
installation CD for uninstall procedures.
This step is NOT needed for the Casio BE-300 or Apple PowerBooks.
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Chapter 3 Windows CE Setup
This chapter explains Steps 5-8 for a variety of
mobile computers based on Windows CE. Before
starting Steps 5-8, be sure to complete Steps 1-4,
covered in Chapter 2, Preliminary Setup.
Because the interface for different Windows CE-based mobile computers
varies, some parts of this chapter will be divided into sections based on
Windows CE device type.
The two device types include:
•
Pocket PC Devices
(i.e., Pocket PCs and Pocket PC 2002s)
•
Palm-size and Handheld PC Devices
(i.e., Palm-size PCs, Handheld PC 2000s, Handheld PC Pros, and pen
tablets)
Warning! Pocket PCs are not the same as Palm-size PCs!
Setup differs for the two mobile computers!
Pocket PCs and Pocket PC 2002s are based on Windows CE v3.0, while
Palm-size PCs are based on Windows CE v2.11. If you are not sure whether
you have a Pocket PC or Palm-size PC, you can find out by identifying what
Windows CE version your mobile computer has. This is sometimes labeled
as the Core System Version.
To determine the Windows CE version, go to either:
•
Start | Settings | System. On some mobile computers, you may need to
click on the About icon.
•
Start | Settings | Control Panel | System. In the System Properties screen,
click on the System tab.
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STEP 5: Install the Software
Important! If you have an HP Jornada 500 series Pocket PC, the software
drivers are pre-installed! Go ahead and insert the card!
For any other Windows CE-based mobile computer, follow these steps
BEFORE inserting the DPC:
1. Make an active partnership between the mobile computer and a host PC.
An active partnership exists if data can be transferred between the
mobile computer and the host PC via a serial/USB/Ethernet connection
cable or cradle.
2. Insert the Socket Digital Phone Card Installation CD into the host PC.
3. Run the SETUP.HTM or SETUP.EXE file on the CD-ROM, depending
on what web browser your host PC uses by default.
ꢀIF YOUR DEFAULT WEB BROWSER IS INTERNET EXPLORER,
run the SETUP.HTM file:
(a) Click Start | Run on the host PC. Type X:\SETUP.HTM
(Replace X with your CD drive letter.)
(b) In the File Download screen, select the option that lets you run
(or open) the file from its current location.
IMPORTANT! YOU MUST RUN THE FILE! DO NOT SAVE IT!
File Download screen from Internet Explorer 5.5
(c) A Security Warning screen will appear. Click Yes.
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ꢀ
IF YOUR DEFAULT WEB BROWSER IS NETSCAPE, DO NOT run
the SETUP.HTM file on Netscape, because it will not work properly.
Instead, choose either of two options:
OPTION ONE: Use Internet Explorer to run the SETUP.HTM file.
(a) In the Internet Explorer screen, click File | Open.
(b) In the Open screen, type X:\SETUP.HTM
(Replace X with your CD drive letter.)
Open screen from Internet Explorer 5.5
(c) Proceed with the instructions described on the previous page for
Internet Explorer.
OPTION TWO: Run the SETUP.EXE file.
Click on My Computer or use Windows Explorer to manually browse
the CD to the WinCE folder and manually launch the SETUP.EXE file
found there.
Important! Be sure to choose the SETUP.EXE file, NOT the
SETUP.HTM file. The two file types have different icons:
EXE icon
HTM icon for Netscape
5. Follow the instructions on the host PC screen until setup is done.
Note: After completing setup, your host PC may display an
Application Downloading Complete screen. Click OK.
6. Disconnect the mobile computer from the host computer. Soft reset the
mobile computer. Push the reset button, often on the back of the mobile
computer.
Important! Be sure to soft reset your mobile computer after software
installation! Push the reset button, which may be on the back of your
mobile computer!
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STEP 6: Insert the Card and Attach the Phone
Insert the DPC into the mobile computer, with the card’s purple label on
top. If using a PC Card slot, use a PC Card adapter. Then attach the free end
of the DPC cable to the data port of the phone, typically located on the
bottom or side of the phone.
Insert the
card into
your mobile
computer…
… Then
attach the
cable to the
phone.
Note: After inserting the card, a message may appear asking if you want to
run your computer on battery power. Click Yes.
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STEP 7: Set up Remote Networking
You will need your completed Network Information Form for this step.
Remote Networking for Pocket PC Devices
This section primarily shows Pocket PC 2002 screens. Pocket PCs will have
functionally equivalent screens except where otherwise noted.
1. Go to Start | Settings | Connections.
2. Pocket PC — Tap on Modem. In the next screen, tap New Connection…
Connections screen
Modem Connections screen
Pocket PC 2002 — Tap on Connections. In the next screen, in the top
field, select Internet Settings. Tap Modify… In the next screen, tap New…
Connections screen
Internet Settings screen
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3. In the Make New Connection screen, enter a name for the connection.
In the Select a modem field, select Socket DPC Connection.
Make sure the Baud Rate is set to 19200 bps.
Make New Connection screen
4. Tap on Advanced… Do NOT change the default settings in Port Settings.
•
If using DHCP, you can probably keep the default settings in the
TCP/IP and Name Servers screens. Tap ok.
•
If NOT using DHCP, click on the TCP/IP and/or Name Servers tabs
and follow your Network Information Form to enter any necessary IP
addresses. When done, tap ok.
TCP/IP screen
Name Servers screen
5. When you return to the Make New Connection screen, tap Next.
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6. In the next screen, enter the dial-up number and tap Next.
Spaces or dashes are not required within the phone number.
Phone number screen
7. In the next screen, uncheck Wait for dial tone before dialing. Tap Finish.
Dialing settings screen
8. Pocket PC 2002 only: After finishing connection setup, you will return to
Internet Settings. If multiple connections exist, then you must set up the
device to dial the DPC connection. Tap and hold your stylus on the DPC
connection. In the menu, select Always Dial. The bottom of the screen
should now report that when dialing, it will use this connection. Tap ok.
Internet Settings screen
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Remote Networking for Palm-size and Handheld PC Devices
This section primarily shows Handheld PC screens. Palm-size PCs, HPC
2000s, and pen tablets will have functionally equivalent screens. Any
significant differences will be noted.
1. Palm-size PC: Go to Start | Programs | Communications | Connections |
Make New Connection.
Handheld PC or pen tablet: Go to Start | Programs | Communication |
Remote Networking | Make New Connection.
2. In the Make New Connection screen, enter a name for the connection,
such as “Mobile Phone.” Select Dial-Up Connection, then tap Next>.
Make New Connection screen
3. The Make New Dial-Up Connection screen will appear. In the Select a
modem menu, select Socket DPC Connection. Tap on Configure…
4. In Device Properties, ignore Port Settings and tap on the Call Options tab.
5. In Call Options, uncheck Wait for dial tone before dialing. Tap OK.
Call Options screen
6. In Make New Dial-Up Connection, tap on TCP/IP Settings…
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7. In the TCP/IP Settings screen, follow your Network Information Form to
enter settings appropriate to your office network or ISP.
•
If using DHCP, check Use server-assigned IP address. Tap OK.
General TCP/IP Settings screen
•
If NOT using DHCP, uncheck Use server-assigned IP address. Enter
your mobile computer IP address in the IP address field, and tap on
the Name Servers tab to enter DNS and/or WINS addresses. Tap OK.
Name Servers screen
8. In the Make New Dial-Up Connection screen, tap Next>.
9. In the next screen, enter the phone number of your office network or ISP.
Check Force long distance, then tap on the Finish button.
Phone number screen
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STEP 8: Make a Data Call
Preliminary Checklist
1. Is the card properly inserted into your mobile computer, and is the cable
connected securely to your mobile phone?
2. Is the phone receiving a digital signal? A or equivalent will appear on
the display of some phones.
3. Is the mobile phone’s signal strength sufficient? A minimum strength of
two bars is recommended, but some phones can send data with one. For
a better signal, raise the antenna, hold the phone upright, and/or relocate.
4. Does your phone have enough battery power for your data call?
Making a Data Call for Pocket PC Devices
This section primarily shows Pocket PC 2002 screens. Pocket PCs will have
functionally equivalent screens except where otherwise noted.
Placing a Data Call
1. If not already open, start the connection you created for the DPC during
remote networking setup:
Pocket PC: Go to Start | Programs | Connections.
Tap on the connection you created for the DPC.
Pocket PC 2002: Go to Start | Settings | Connections | Connections.
In the top field, select Internet Settings. Tap Connect.
Connections screen
Important! For Internet Settings, the Pocket PC 2002 must be set to use
(i.e., always dial) your wireless DPC connection! Tap Modify to adjust.
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2. Enter your User name and Password.
Pocket PC: In the Dial from field, select Home.
Network Log On screen
3. (Optional) For convenience, you can check the Save password box, but
your password will be saved only after you start the connection.
4. For some mobile computers, you need to modify the dial properties.
For instructions, refer to the device’s user manual.
5. On a Pocket PC, tap Connect, or on a Pocket PC 2002, tap OK.
6. When your mobile computer starts calling, you should see the call status
on both the mobile computer screen and the phone display.
Connection status screen
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7. When a screen reports that you have Connected, a connection icon
will also appear in your mobile computer’s task tray:
Connection status screen
Ending a Data Call
1. Go to Start | Today.
2. Tap on the connection icon
in the task tray.
3. The call status screen will appear (shown above).
On a Pocket PC, tap Disconnect. On a Pocket PC 2002, tap End.
The task tray icon will disappear, and your mobile phone will hang up.
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Making a Data Call for Palm-size and Handheld PC Devices
This section primarily shows Handheld PC screens. Palm-size PCs and pen
tablets will have functionally equivalent screens. Any significant differences
will be noted.
Placing a Data Call
1. Go to Start | Programs | Communication. On some mobile computers, you
may also need to click on Remote Networking.
2. Tap on the icon for your wireless DPC connection.
3. In the next screen, enter your User name and Password.
Connection settings screen
4. (Optional) For convenience, you can check the Save password box, but
your password will be saved only after you start the connection.
5. For some mobile computers, you must modify the dial properties so the
mobile computer can dial properly. For instructions, refer to the mobile
computer’s user manual.
6. Tap Connect. When your mobile computer starts calling, you should see
the call status on both the mobile computer screen and phone display.
Connection status screen
7. When a screen reports that you have Connected, a connection icon
will also appear in your mobile computer’s task tray.
Connection status screen
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Ending a Data Call
1. Tap on the connection icon
in the task tray.
2. In the status screen that appears, tap Disconnect.
The task tray icon will disappear, and your mobile phone will hang up.
Connection status screen
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Chapter 4 Casio BE-300 Setup
This chapter explains Steps 4-6 for the Casio Cassiopeia BE-300
Pocket Manager. Before starting Steps 4-6, be sure to complete
Steps 1-3, covered in Chapter 2, Preliminary Setup.
You can also download condensed setup instructions for the
Casio BE-300 at: www.socketcom.com/support/support_dpc.htm
STEP 4: Insert the Card and Attach the Phone
Insert the DPC into the BE-300, with the card’s purple label on top.
Then attach the free end of the DPC cable to the data port of the phone,
typically located on the bottom or side of the phone.
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STEP 5: Set up Remote Networking
You will need your completed Network Information Form for this step.
1. Go to Main | Connections. Tap on New Setting.
2. In the next screen, enter a Connection name, such as “Socket DPC.”
Make sure Dial-up is selected, then tap !
3. In the next screen, enter your Phone number, Connection ID (this is the
same as your user name), and Password. Tap on Advanced Settings.
4. Tap !. In the next screen, follow your Network Information Form to
enter the proper settings for your network. When done, tap OK.
•
•
If your network supports DHCP, check Auto detect.
If your network does NOT support DHCP, uncheck Auto detect and
enter any necessary IP addresses.
5. When you return to the dial-up information screen, tap !
6. In the next screen, make the following selections:
•
•
•
Modem: Select the Socket DPC.
Speed: 19200 bps
Wait for tone: unchecked
7. If needed, tap through the subsequent screens to enter any other network
settings. When done, tap Finish.
8. A message may appear, reporting that the settings will take effect the
next time you insert the card. Tap ok.
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STEP 6: Make a Data Call
Preliminary Checklist
ꢁ Is the card properly inserted into your mobile computer, and is the cable
connected securely to your mobile phone?
ꢁ Is the phone receiving a digital signal? A or equivalent will appear on
the display of some phones.
ꢁ Is the mobile phone’s signal strength sufficient? A minimum strength of
two bars is recommended, but some phones can send data with one. For
a better signal, raise the antenna, hold the phone upright, and/or relocate.
ꢁ Does your phone have enough battery power for your data call?
Placing a Data Call
1. After setting up the network connection in Step 5, the DPC connection
should be listed in the Connections screen. Select your DPC connection,
then tap Connect.
2. In the Dial-up Connect screen, verify the phone number, then tap
Connect.
3. A series of screens will appear, reporting the status of your call. When
your BE-300 has connected, it will report Connected.
Ending a Data Call
1. If you hid the connection status screen, tap on the connection icon
in the status bar to make it re-appear.
2. In the connection status screen, tap Disconnect. In the next screen, tap
Disconnect Now.
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Chapter 5 Windows 9x/Me Setup
This chapter explains Steps 5-10 for Windows 9x/Me notebooks. Before
starting Steps 5-10, be sure to complete Steps 1-4, covered in Chapter 2:
Preliminary Setup. This chapter shows Windows 98 screens. Windows
95/Me screens will be formatted differently but functionally equivalent. Any
significant differences will be noted.
STEP 5: Insert the Installation CD
Insert the installation CD into the CD drive of your notebook computer.
STEP 6: Insert the Card and Attach the Phone
1. Plug the DPC into the PC Card adapter, with the purple label on top.
Do NOT insert the DPC upside down, or damage may occur.
Insert the DPC
into the adapter
with the card’s
colorful label
on top.
2. With the notebook computer turned ON, insert the combined unit into
the PC Card slot. Windows notebooks in most cases will signal that the
DPC has been properly inserted via a beep, task tray icon and/or
message screen.
3. Connect the free end of the data cable to the data part of the mobile
phone. The data port is typically on the bottom or side of the mobile
phone and usually is the same port used to charge the phone.
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STEP 7: Install the Software
1. After you insert the DPC into your notebook for the first time, a new
hardware or device driver wizard will appear.
Add New Hardware Wizard
2. Follow the wizard to install the DPC drivers, inserting the installation
CD and making the appropriate selection below as prompted:
a. Windows 95 — Select Other locations and specify your CD drive.
b. Windows 98 — Select Search for the best driver for your device. In
the next screen, select CD-ROM drive.
Add New Hardware Wizard
c. Windows Me — Select Specify the location of the driver. In the next
screen, select Search for the best driver for your device, and check
Removable Media.
Important! For Windows Me, DO NOT select Automatic search for
a new driver!
3. Follow the remaining instructions until installation is complete.
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STEP 8: Set up Windows for New Modem
After installing the hardware and software, follow these steps to set up
Windows for a standard 19200 bps modem:
1. Go to Start | Settings | Control Panel | Modems.
2. In the Modem Properties screen, click Add.
Modem Properties screen
3. The next screen will ask what type of modem you want to install. Select
Other, then click Next>.
Install New Modem screen
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4. In the next screen, check Don’t detect my modem; I will select it from a
list. Click Next>.
Modem detection screen
5. Select Standard Modem Types from the Manufacturers menu and
Standard 19200 bps Modem from the Models menu. Click Next>.
Modem manufacturer and model screen
6. In the next screen, select the COM port with the Socket Digital Phone
Card. Then click Next>.
Modem port screen
7. When Windows reports that your modem has been successfully set up,
click Finish.
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STEP 9: Set up Remote Networking
To set up remote networking, you will need your completed Network
Information Form.
1. Windows 95/98:
Go to My Computer | Dial-Up Networking | Make New Connection.
Note: For later versions of Windows 98, a Welcome to Dial-Up
Networking screen will appear, not Make New Connection. Click Next>.
Windows Me:
Go to My Computer | Control Panel | Dial-Up Networking | Make New
Connection.
2. Enter a name for your wireless connection. We recommend using the
name “<Your ISP Name> - Wireless.”
Make New Connection screen
Select Standard 19200 bps Modem from the modem list. Click Next>.
Note: If Standard 19200 bps Modem does not appear in the drop-down
menu, you still need to install the modem.
3. Enter the dial-up number of your office network or ISP. Click Next>.
Phone number screen
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4. The next screen will report that you have successfully created the
connection. Click Finish.
If using DHCP, you are now ready to make a data call. Go to Step 7.
If NOT using DHCP, then you must modify your connection’s properties
to enter any necessary IP addresses.
5. To modify the connection’s properties, in the Dial-Up Networking screen,
right-click on the icon with the name of the connection you chose, then
select Properties.
6. Windows 95/98:
Click on Server Types, which may appear as either a button or tab.
Windows Me:
Click on the Networking tab.
7. Using your Network Information Form, enter any necessary settings. To
modify IP, DNS, and/or WINS addresses, click on TCP/IP Settings...
Server Types screen
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8. In the TCP/IP Settings screen, enter any necessary settings. Click OK.
TCP/IP Settings screen
9. When you return to the main connection properties screen, click OK.
10. Restart your machine to make sure the changes take effect.
STEP 10: Make a Data Call
Preliminary Checklist
ꢁ Is the card properly inserted into your mobile computer, and is the cable
connected securely to your mobile phone?
ꢁ Is the phone receiving a digital signal? A or equivalent will appear on
the display of some phones.
ꢁ Is the mobile phone’s signal strength sufficient? A minimum strength of
two bars is recommended, but some phones can send data with one. For
a better signal, raise the antenna, hold the phone upright, and/or relocate.
ꢁ Does your phone have enough battery power for your data call?
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Placing a Data Call
1. In Dial-Up Networking, double-click your wireless connection:
2. A Connect To screen will appear. Enter your User Name and Password.
Verify the phone number and your location. Click Connect.
Connect To screen
Note: If you check Save password, the information will be saved only
after you click Connect.
3. When the computer starts calling, the connection status should appear on
both the computer screen and phone display.
4. When the connection status window reports that you have successfully
connected, a Dial-up icon will appear in the task tray.
Ending a Data Call
1. Double-click on the Dial-up icon in the task tray, shown above.
2. The connection status screen appears. Click Disconnect. The Dial-up icon
will disappear from your taskbar, and your mobile phone will hang up.
Connection status screen
CHAPTER 5: WINDOWS 9x/Me SETUP | 35
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Chapter 6 Windows 2000/XP Setup
This chapter explains Steps 5-10 for Windows 2000/XP notebooks. Before
starting Steps 5-10, be sure to complete Steps 1-4, covered in Chapter 2:
Preliminary Setup. This chapter primarily shows Windows XP screens.
Windows 2000 will have functionally equivalent screens. Any significant
differences will be noted.
STEP 5: Insert the Installation CD
Insert the installation CD into the CD drive of your notebook computer.
STEP 6: Insert the Card and Attach the Phone
1. Plug the DPC into the PC Card adapter, with the purple label on top.
Do NOT insert the DPC upside down, or damage may occur.
Insert the DPC
into the adapter
with the card’s
colorful label
on top.
2. With the notebook computer turned ON, insert the combined unit into
the PC Card slot. Windows notebooks in most cases will signal that the
DPC has been properly inserted via a beep, task tray icon and/or
message screen.
3. Connect the free end of the data cable to the data part of the mobile
phone. The data port is typically on the bottom or side of the mobile
phone and usually is the same port used to charge the phone.
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STEP 7: Install the Software
After inserting the installation CD and the DPC, complete these steps for
software installation:
1. The first time you insert the DPC, a device driver or new hardware
wizard will appear. Click Next>.
2. Follow the wizard to install the DPC drivers, making the appropriate
selection below as prompted:
a. Windows 2000 — Select Search for a suitable driver for my device. In
the next screen, select CD-ROM Drivers.
b. Windows XP — Select Install the software automatically. When the
Hardware Installation warning screen appears, click Continue Anyway.
Found New Hardware Wizard
3. Follow the remaining instructions until installation is complete.
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STEP 8: Set up Windows for a New Modem
1. Windows 2000 — Go to Start | Settings | Control Panel | Phone and
Modem Options.
Windows XP — Go to Start | Control Panel | Phone and Modem Options.
2. Click on the Modems tab, then click Add…
Modems screen
3. A hardware wizard will appear.
Check Don’t detect my modem; I will select it from a list. Click Next>.
Modem detection settings screen
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4. Select Standard Modem Types from the Manufacturers box and
Standard 19200 bps Modem from the Models box. Then click Next>.
Modem manufacturer and model screen
5. In the next screen, select the COM port where you inserted the DPC,
then click Next>.
Modem port screen
Note: To determine which COM port is assigned to the Digital Phone
Card, click on the PC Card icon in the task tray at the bottom of your
screen. The DPC should be listed with its COM port.
6. When Windows reports that modem installation is done, click Finish.
7. Your new modem should now be listed in the Modems screen inside the
Phone and Modem Options section of the Control Panel.
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STEP 9: Set up Remote Networking
1. Windows 2000 — Go to My Computer | Control Panel |
Network and Dial-up Connections | Make New Connection.
Windows XP — Go to Start | Control Panel | Network Connections |
Create a new connection.
2. A connection wizard will appear. Click Next>.
New Connection Wizard
3. Follow the wizard to set up a new network connection, making the
following selections as prompted:
a. Windows 2000 —
•
•
Network Connection Type: Select Dial-up to the Internet
Select a Device: Select the 19200 bps modem in the COM port
where you inserted the DPC.
Select a Device screen
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b. Windows XP —
•
•
Network Connection Type: Select Connect to the Internet
Getting Ready: Select Set up my connection manually
Getting Ready screen
•
Internet Connection: Select Connect using a dial-up modem
Internet Connection screen
•
Select a Device: Select the standard 19200 bps modem in the
COM port where you inserted the DPC.
4. After completing the wizard, in most cases, your connection is now
ready, and you are ready to dial. However, if you have special TCP/IP
settings to enter, you still need to configure your connection for these
settings.
5. To configure your connection for TCP/IP settings, follow the directions
on the next page.
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Entering TCP/IP Settings
1. Windows 2000 — After completing the wizard, you will return to the
Network and Dial-up Connections screen. Right-click on the icon for your
new connection. In the pop-up menu, select Properties.
Windows XP — After completing the wizard, the Connect screen will
appear for your new connection. Click on Properties.
2. In the connection properties screen, click on the Networking tab.
To enter TCP/IP settings, check Internet Protocol and click on Properties.
Networking screen
3. In the Internet Protocol Properties screen, enter any necessary IP
addresses. If needed, click on the Advanced button to enter DNS, WINS
or other settings.
Internet Protocol Properties screen
4. When done entering your settings, click OK.
Restart your computer to make sure the changes take effect.
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STEP 10: Make a Data Call
Preliminary Checklist
ꢁ Is the DPC properly inserted into the mobile computer and connected
securely to the phone?
ꢁ Is the phone receiving a digital signal? A or equivalent will appear on
the display of some phones.
ꢁ Is the mobile phone’s signal strength sufficient? A minimum strength of
two bars is recommended, but some phones can send data with one. For
a better signal, raise the antenna, hold the phone upright, and/or relocate.
ꢁ Does your phone have enough battery power for your data call?
Placing a Data Call
1. Windows 2000 — Go to My Computer | Control Panel | Network and Dial-
up Connections. Double-click on the connection you just configured.
Windows XP — Go to Start | Control Panel | Network Connections.
Double-click on the connection you just configured.
2. Make sure the correct User Name and Password are entered. Verify the
other dialing information, and click Dial.
Note: If you select the Save password option, the information will be
saved only after you click Dial.
Connect screen
Dialing status screen
3. When the computer starts calling, you should see the call status on both
the computer screen and phone display.
4. When connected, the status screen will report that you are successfully
connected, and a connection icon will appear in the task tray.
CHAPTER 6: WINDOWS 2000/XP SETUP | 43
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Ending a Data Call
1. Double-click on the connection icon in the task tray.
2. In the status screen, click Disconnect.
3. The task tray icon will disappear, and your phone will hang up.
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Chapter 7 Mac OS Setup
This chapter explains Steps 4-8 for Apple
PowerBooks. Before starting Steps 4-8, be
sure to complete Steps 1-3, covered in
Chapter 2: Preliminary Setup.
For more information on configuring your
PowerBook, refer to your PowerBook user
manual or visit Apple's support website at:
STEP 4: Insert the Card and Attach the Phone
1. Plug the DPC into the PC Card adapter, with the purple label on top.
Do NOT insert the DPC upside down, or damage may occur.
Insert the DPC
into the adapter
with the card’s
colorful label
on top.
2. With the notebook computer turned ON, insert the combined unit into
the PC Card slot. A card icon will appear on the desktop.
3. After the card icon appears, connect the free end of the data cable to the
data part of the mobile phone. The data port is typically on the bottom or
side of the mobile phone and usually is the same port used to charge the
phone.
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STEP 5: Insert CD and Launch Installer
1. Insert the installation CD into the CD drive of your notebook computer.
2. Double-click on the DPC Installer icon.
STEP 6: Set up New Modem
1. From the Desktop, go to Apple Menu | Control Panels | Modem.
2. From the Connect via pull-down menu, select CF+ CDMA Card Rev x.
From the Modem pull-down menu, select CDMA Handset.
Modem screen
3. Close the Modem Control Panel. Click Save when prompted.
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STEP 7: Set up Remote Networking
Setting up remote networking for PowerBooks involves both the TCP/IP
Control Panel and the Remote Access Control Panel. Before setting up
remote networking, you will need your completed Network Information
Form.
TCP/IP Control Panel
1. From the Desktop, go to Apple Menu | Control Panels | TCP/IP.
2. Select PPP from the Connect via: pull-down menu.
3. Choose a configuration method from the Configure pull-down menu.
If your network uses DHCP, select Using PPP Server from the Configure
pull-down menu.
Otherwise, if needed, select Manually from the Configure pull-down
menu to enter an address in the IP Address field.
TCP/IP Control Panel
4. In the Name server address field on the bottom left, enter DNS addresses
if necessary.
5. In the Search domains field on the bottom right, enter the domain name.
Note: The domain name is the same as the text following “@” of an
email address on your network. For example, the domain of
[email protected] is “socketcom.com”
6. Close the TCP/IP Control Panel by clicking the Close Box in the upper left
corner. Choose Save when prompted.
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Remote Access Control Panel
1. From the Desktop, go to Apple Menu | Control Panels | Remote Access.
2. Select Registered User and enter your user Name, Password and phone
Number, following your Network Information Form. Then click on the
Options button.
Remote Access Control Panel
3. In the Options dialog box, click on the Protocol tab.
Protocol screen
4. Check Connect automatically when starting TCP/IP applications, then
click OK.
5. Close the Remote Access control panel by clicking on the Close Box in
the upper left corner. Choose Save when prompted.
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STEP 8: Make A Data Call
Preliminary Checklist
ꢁ Is the card properly inserted into your mobile computer, and is the cable
connected securely to your mobile phone?
ꢁ Is the phone receiving a digital signal? A or equivalent will appear on
the display of some phones.
ꢁ Is the mobile phone’s signal strength sufficient? A minimum strength of
two bars is recommended, but some phones can send data with one. For
a better signal, raise the antenna, hold the phone upright, and/or relocate.
ꢁ Does your phone have enough battery power for your data call?
Placing a Data Call
1. From the Desktop, go to Apple Menu | Control Panels | Remote Access.
Remote Access Control Panel
2. Click Connect.
3. When connected, your phone display should show that the call has
successfully connected.
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Ending a Data Call
1. From the Desktop, go to Apple Menu | Control Panels | Remote Access.
2. Click Disconnect. Your mobile phone will hang up.
Remote Access Control Panel
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Appendix A Specifications
Physical Characteristics:
CF I/O Card Size: 1.43 x 1.69 x 0.13 in (36.4 x 42.8 x 3.3 mm)
Interconnect Cable Length: 22 in (559 mm)
Power Consumption:
Inactive: 0 mA (0 mW)
Active (typical): 3 mA (10 mW)
Interface Standards:
CompactFlash Interface: CompactFlash I/O, Type I
With CompactFlash-to-PC Card Adapter: PCMCIA, Type II
Serial Communications: TTL
Operating System Support:
Windows CE v2.11 or greater
Casio BE-300
Windows 95/98/Me/2000/XP
Windows NT 4.0*
MacOS 8.5.1 – 9.2.1
*For compatibility information and setup instructions for Windows NT
4.0, please call Socket technical support at 510-744-2720.
Mobile Handsets Supported:
Handset support is determined by the specific cable included in the
Digital Phone Card Connection Kit package. Kits are available for various
Motorola, Nokia, Qualcomm, Samsung, Siemens, Sprint and Touchpoint
digital handsets. Support for other handsets and manufacturers is pending.
For a current compatibility list, visit www.DigitalPhoneCard.com
Software Compatibility:
Windows COM port
MacOS
Hardware Compatibility:
Standard Card (without PC Card adapter):
All Windows CE-based Pocket PCs, Pocket PC 2002s, and Palm-size
PCs including devices from Casio, Compaq, and Hewlett Packard. All
Windows CE-based Handheld PC 2000s, Handheld PC Pros, and pen
tablets with CompactFlash I/O slot. Casio Cassiopeia BE-300 Pocket
Manager.
APPENDIX A: SPECIFICATIONS | 51
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With CompactFlash-to-PC Card adapter:
All Windows CE-based Handheld PCs and pen tablets, Windows
95/98/Me/2000/XP notebooks. All Apple PowerBooks with MacOS
8.5.1 –9.2.1 and Open Transport 2.0.3 or greater.
Software Included:
Socket Digital Phone Card Installation CD
Compatible Applications:
Windows Remote Dial-up, ActiveSync, Pocket Outlook, FTP, Telnet,
AvantGO, Citrix, pcANYWHERE, BSquare applications, streaming
video, etc.
Warranty:
CompactFlash Card and Non-removable Cable: Lifetime
CompactFlash-to-PC Card Adapter: Three years
Certification:
FCC: Part 15, Class B
CE: EN55024:1998
C-TICK s.182
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Appendix B Hints and Tips
Choosing the Right Applications
Not all applications are ideal for wireless networking. For example,
downloading a large file wirelessly takes longer than it does over a landline
phone line with a regular modem. Experiment with your applications to
determine which ones work best for you wirelessly.
Using Multiple Modems
Pocket PCs and other Windows CE-based mobile computers can support
multiple modems, but you must create a separate dial-up connection for
each modem that you use. When making a data call, you must select the
dial-up connection for the specific modem in use.
To create multiple dial-up networking connections, follow the steps outlined
in the “Set up Remote Networking” section for your mobile computer type,
but include the following modifications:
1. In the Make New Connection screen, when naming connections, select
names that clearly distinguish the modem in use. For example, you might
choose "Internet Service Provider-Wireless" and "Internet Service
Provider-Landline."
2. In the Select a modem: box, choose Socket DPC Connection for a
wireless connection. Choose your existing modem for a landline
connection.
APPENDIX B: HINTS AND TIPS | 53
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Appendix C Troubleshooting
SYMPTOM:
• My computer does not recognize my phone
and/or AT commands
• I cannot place a call.
POSSIBLE REASONS
SOLUTION
Your phone is not turned on.
Your phone is not communicating
properly with your computer.
Power ON your phone.
Power your phone OFF, then ON
again.
The cable between your phone and Make sure you are using the
the DPC is not connected correctly. correct data cable and all
connectors are securely fastened.
Other software is using the COM
port.
Deactivate the software that is
using the COM port. ActiveSync
usually uses the COM port.
You have multiple modems set up
on your computer, and your
Configure your communications
software for a DPC connection.
software is configured for a modem Select your mobile phone as the
other than the mobile phone.
The COM port is disabled.
modem.
Consult your computer’s user
guide for help managing COM
ports.
Your data cable or PC Card
adapter are damaged.
Check the pins (metal contacts) on
either end of the cable and/or
adapter. If any appear bent or
unaligned, you may need them
replaced.
There is a conflict with COM ports Consult your computer’s user
and IRQs.
guide for help managing COM
ports.
Your computer is waiting for the
dial tone.
Make sure that the Wait for dial
tone box is unchecked. Refer to the
chapter for your computer type to
modify your connection’s settings.
54 | APPENDIX C: TROUBLESHOOTING
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SYMPTOM:
• My call fails immediately
OR
• I get CALL FAILED on my mobile phone.
POSSIBLE REASONS
The phone battery has died.
Temporary network problems.
SOLUTION
Charge or replace the battery.
Try the call again. CALL FAILED
usually disappears after a second
try. If you still get CALL FAILED,
power your phone OFF, then ON
again. If this doesn't resolve the
problem, your mobile wireless
service may be down.
Your service provider won’t accept Contact your service provider.
low bandwidth connections.
SYMPTOM:
• I get disconnected in mid-session.
POSSIBLE REASONS
The mobile signal has faded, or
you have traveled outside the
mobile coverage area.
SOLUTION
Raise the phone antenna. On your
phone display, there should be an
icon to indicate digital coverage. If
you have left the coverage area,
return to it and call again.
Your phone battery has run out of
power.
Replace or recharge the battery.
The data cable between your
Make sure the data cable is
mobile phone and your computer is securely fastened.
loose or has become disconnected.
The other modem (your corporate
network or Internet Service
Provider) has hung up.
Your corporate network or Internet
Service Provider may terminate
your call for many reasons. Place
the call again. If the problem
persists, contact your corporate
network support or Internet Service
Provider.
Your call was dropped.
Try the call again.
You were automatically
disconnected due to inactivity.
Some software will terminate a call
after a period of inactivity. Check
your software for controls on
automatic disconnect.
APPENDIX C: TROUBLESHOOTING | 55
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SYMPTOM:
• I get a NETWORK NOT RESPONDING
message on my mobile phone.
POSSIBLE REASONS
Your need to update your mobile
account.
SOLUTION
Call your mobile service provider.
SYMPTOM:
• My computer dials but cannot connect.
POSSIBLE REASONS
SOLUTION
You have multiple modems set up
Configure your communications
on your computer, and the software software for a DPC connection.
is configured for a modem other
than the mobile phone.
Select your mobile phone as the
modem.
You are dialing the wrong number. Check the number, including the
area code. Contact your Internet
Service Provider or corporate
network support to verify the
number.
The number you are dialing is long Check the area code of the number
distance.
you are dialing. You may need to
add a 1 before the number for long
distance calls.
You are using a dialing prefix —
such as a 9 — before the phone
number.
Remove any dialing prefixes from
the phone number.
The modem you are calling is out
of service.
Contact your Internet Service
Provider or corporate network
support to verify the status of their
server and modems.
Your phone signal is weak.
Raise the phone antenna. On your
phone display, there should be an
icon to indicate digital coverage. If
you are outside the coverage area,
change locations and call again.
Your user name and/or password is Check that you have entered the
incorrect.
You have entered the wrong
domain name.
proper user name and password.
Check that you have entered the
proper domain name.
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SYMPTOM:
• I get a DISCONNECTED SIGNAL FADED
message on my mobile phone.
POSSIBLE REASONS
You left the mobile coverage area
during the call.
SOLUTION
Change locations and call again.
SYMPTOM:
• My mobile phone shows that the call has
connected but my communications software
does not.
POSSIBLE REASONS
SOLUTION
The call took so long to establish
that the communications software
gave up (timed out).
Increase the time-out interval on
your communications software and
try the call again.
SYMPTOM:
• My communications software shows the call
has connected, but my mobile phone does not.
POSSIBLE REASONS
Your call was dropped, but your
communications software is still
waiting before it gives up on the
call.
SOLUTION
Cancel the call from your
communications software and try
again.
SYMPTOM:
• I cannot receive voice calls.
POSSIBLE REASONS
SOLUTION
You have set up your mobile phone Follow the instructions that came
to receive data or fax calls only.
with your phone to configure for
voice calls instead of fax or data
calls. You can usually access this
feature from the phone's menu.
During data calls, you cannot
receive voice calls. Hang up and, if
necessary, switch your phone back
to voice mode.
You are engaged in a data call.
APPENDIX C: TROUBLESHOOTING | 57
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SYMPTOM:
• I cannot receive data calls.
POSSIBLE REASONS
The phone is not set up to receive
data calls.
SOLUTION
Follow the instructions that came
with your phone to set up the
phone to receive data calls. You
can usually access this feature from
the phone's menu.
Your communications software is
not answering in time.
Set your communications software
to answer after fewer rings,
preferably 0. Consult the software's
user manual for instructions.
SYMPTOM:
• The data is transmitting slowly.
POSSIBLE REASONS
SOLUTION
CDMA networks have a maximum Visit Socket’s web site at
connection speed of 14,400 bps.
GSM networks have a maximum
connection speed of 9,600 bps.
Dial-in or web servers have heavy
traffic.
suggestions on how to use your
system more efficiently.
Connect at a different time, when
your network or ISP is less busy.
SYMPTOM:
• I cannot access my email and/or use my web
browser.
POSSIBLE REASONS
You are not connected to your
corporate network or Internet
Service Provider.
SOLUTION
Connect again.
Your dial-up networking settings
are incorrect.
Check that your dial-up networking
settings match those provided by
your office network support or ISP.
Check that you have entered the
proper user name and password for
your various services, including
email accounts and proxy servers.
Your user name(s) and/or
password(s) are incorrect.
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Appendix D ISP Resources
Here are a few Internet Service Providers (ISPs) that you may want to
choose from to use with the Digital Phone Card. The information in this
listing is subject to change without notice.
For the most accurate, latest information on connecting to a specific ISP
with a Pocket PC, contact the ISP directly or visit http://www.pocketpc.com
Name of ISP
ISP Settings
Advanced Systems Network
DNS: 205.167.153.4
Alt DNS: 205.167.153.2
POP3 server: pop3.as.net
SMTP mail host: smtp.as.net
AT&T WorldNet Service
DNS: 204.127.160.2
Alt DNS: 204.127.129.2
POP3 server: postoffice.worldnet.att.net
SMTP mail host: mailhost.worldnet.att.net
Note: Logon name and password are different from pop3 user
name and password.
CompuServe
DNS: 149.174.211.5
Alt DNS: 149.174.213.5
POP3 server: pop.site1.sci.com
SMTP mail host: smtp.site1.csi.com
Drizzle
DNS: 216.162.192.2
Alt DNS: 216.162.192.3
POP3 server: pop.drizzle.com
SMTP mail host: smtp.drizzle.com
Note: Logon using <username>-ppp
Earthlink
DNS: 207.217.126.81
Alt DNS: 207.217.77.82
POP3 server: mail.earthlink.net
SMTP mail host: mail.earthlink.net
Note: Requires ELN/ before the logon user name. For more help,
APPENDIX D: ISP RESOURCES | 59
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Erols Internet
DNS: 205.252.116.10
Alt DNS: 205.252.116.19
POP3 server: pop.erols.com
SMTP mail host: smtp.erols.com
Note: Add 4-6 commas after dial string if not using K56Flex.
MCI WorldCom Internet
DNS: 204.70.127.127
Alt DNS: 204.70.127.128
POP3 server: mail.internetmci.com
SMTP mail host: mail.internetmci.com
MSN
POP3 server: email not supported (use Hotmail®)
STMP mail host: email not supported (use Hotmail®)
Note: Requires MSN/ before user name. Great for browsing the
web. Email not supported for Pocket PCs at this time, but
Hotmail can be used.
Nocharge.com
DNS: not needed
Alt DNS: not needed
Note: Username: guest; Password: password; Can use Hotmail
or Yahoo Mail for email.
Prodigy Internet
DNS: 198.83.19.241
Alt DNS: 198.83.19.244
POP3 server: pop.prodigy.net
SMTP mail host: smtp.prodigy.net
Southwestern Bell
DNS: 151.164.1.8
Alt DNS: 151.164.1.7
POP3 server: postoffice.swbell.net
SMTP mail host: mail.swbell.net
Sympatico-British Columbia
DNS: 204.174.64.1
Alt DNS: 205.174.64.2
POP3 server: pop.bc.sympatico.ca
SMTP mail host: smtp.bc.sympatico.ca
Verio
DNS: 129.250.35.250
Alt DNS: 129.250.35.251
POP3 server: pop.veriomail.com
SMTP mail host: smtp.veriomail.com
Verizon Online
DNS: 206.124.64.253
Alt DNS: 206.124.65.253
POP3 server: mail.gte.net
SMTP mail host: smtp.gte.net
Note: Requires GTE/ before user name.
60 | APPENDIX D: ISP RESOURCES
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Appendix E Technical Support
If you have technical problems with the Digital Phone Card, please refer to
Appendix C, “Troubleshooting.” You can also visit Socket’s online forum
for users to discuss technical support issues with each other at:
If problems persist, feel free to contact Socket’s technical support
department for help, prepared with the following information:
•
The part number (including revision level) and serial number of your
DPC. See the diagram below.
•
The manufacturer, model number, and operating system version of your
mobile computer
•
•
•
The manufacturer, model number and carrier of your mobile phone
If applicable, the version of Windows on your host PC
What you did to try to correct the problem
To reach Socket’s technical support department:
•
•
•
•
Visit www.DigitalPhoneCard.com
Email [email protected]
Phone 510-744-2720
Fax
510-744-2727
Please refrain from disassembling the Digital Phone Card. Disassembly will
void the product warranty.
APPENDIX E: TECHNICAL SUPPORT | 61
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Limited Warranty
Socket Communications Incorporated (Socket) warrants this product against defects
in material and workmanship, under normal use and service, for the following
periods from the date of purchase:
Plug-in card: Lifetime (Three years if not registered)
Non-removable cable: Lifetime (Three years if not registered)
CompactFlash-to-PC Card adapter: 90 days
Incompatibility is not a defect covered by Socket’s warranty. During the warranty
period, Socket will, at its option, repair or replace the defective product at no charge
when furnished with proof of retail purchase, provided that you deliver the product
to Socket or to an authorized Socket Service Center.
The returned product must be accompanied by a return material authorization
(RMA) number issued by Socket or by Socket's Authorized Service Center. If you
ship the product, you must use the original container or equivalent and you must pay
the shipping charges to Socket. Socket will pay shipping charges back to any
location in the contiguous United States. This warranty applies only to the original
retail purchaser and is not transferable.
Socket may, at its option, replace or repair the product with new or reconditioned
parts and the returned product becomes Socket's property. Socket warrants the
repaired or replaced products to be free from defects in material or workmanship for
ninety (90) days after the return shipping date, or for the duration of the original
warranty period, whichever is greater.
This warranty does not cover the replacement of products damaged by abuse,
accident, misuse or misapplication, nor as a result of service or modification other
than by Socket.
SOCKET IS NOT RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM BREACH OF ANY EXPRESS OR IMPLIED
WARRANTY, INCLUDING DAMAGE TO PROPERTY AND, TO THE EXTENT
PERMITTED BY LAW, DAMAGES FOR PERSONAL INJURY. THIS
WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES INCLUDING
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE.
Some states do not allow limitation of implied warranties, or the exclusion or
limitation of incidental or consequential damages, so that the above limitations or
exclusions may not apply to you. This warranty gives you specific legal rights and
you may also have other rights which vary from state to state.
This product may contain fully tested, recycled parts, warranted as if new.
For warranty information, phone (510) 744-2700.
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Limited Software Warranty
LIMITED WARRANTY. SOCKET warrants that the original disk or CD ROM is
free from defects for 90 days from the date of delivery of the SOFTWARE.
CUSTOMER REMEDIES. SOCKET’S entire liability and your exclusive remedy
shall be, at SOCKET’S option, either (a) return of the price paid or (b) replacement
of the SOFTWARE which does not meet SOCKET’S Limited Warranty and which
is returned to SOCKET with a copy of your receipt. Any replacement SOFTWARE
will be warranted for the remainder of the original warranty period or 30 days,
whichever is longer. THESE REMEDIES ARE NOT AVAILABLE OUTSIDE OF
THE UNITED STATES OF AMERICA.
NO OTHER WARRANTIES. SOCKET disclaims all other warranties, either
express or implied, including but not limited to implied warranties of
merchantability and fitness for a particular purpose, with respect to the SOFTWARE
and the accompanying written materials. This limited warranty gives you specific
legal rights. You may have others which vary from state to state.
NO LIABILITY FOR CONSEQUENTIAL DAMAGES. In no event shall SOCKET
or its suppliers be liable for any damages whatsoever (including, without limitation,
damages for loss of business profits, business interruption, loss of business
information, or other pecuniary loss) arising out of the use of or inability to use the
SOFTWARE, even if SOCKET has been advised of the possibility of such damages.
Because some states do not allow the exclusion or limitation of liability for
consequential or incidental damages, the above limitation may not apply to you.
EXPORT LAW ASSURANCES. You may not use or otherwise export or reexport
the SOFTWARE except as authorized by United States law and laws of the
jurisdiction in which the SOFTWARE was obtained. In particular, but without
limitation, none of the SOFTWARE may be used or otherwise exported or
reexported (a) into (or to a national or resident of) a United States embargoed
country or (b) to anyone on the U.S. Treasury Department’s list of Specially
Designated Nationals or the U.S. Department of Commerce’s Table of Denial
Orders. By using the SOFTWARE, you represent and warrant that you are not
located in, under control of, or a national or resident of any such country or on any
such list.
GOVERNMENT END USERS. If the SOFTWARE is supplied to the U. S.
Government, the SOFTWARE is classified as “restricted computer software” as
defined in clause 52.227-19 of the FAR. The U. S. Government ‘s rights to the
SOFTWARE are as provided in clause 52.227-19 of the FAR.
CONTROLLING LAW AND SEVERABILITY. This License shall be governed by
the laws of the United States and the State of California. If for any reason a court of
competent jurisdiction finds any provision, or portion thereof, to be unenforceable,
the remainder of this License shall continue in full force and effect.
63
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January 2002
Document # 6410-00145 I
Copyright Notice
Copyright © 2002 Socket Communications, Inc. All rights reserved.
Socket, the Socket logo and Battery Friendly are registered trademarks of
Socket Communications, Inc. Digital Phone Card is a trademark of Socket
Communications, Inc. All other brand and product names are trademarks of
their respective holders.
The Digital Phone Card includes technology licensed under United States
Patent Nos. 4,543,450, 4,603,320, 4,686,506, and 4,972,470.
Reproduction of the contents of this manual without the permission of
Socket Communications is expressly prohibited. Please be aware that the
products described in this manual may change without notice.
Feel free to contact SOCKET COMMUNICATIONS at:
Socket Communications, Inc.
37400 Central Court
Newark, CA 94560
Phone: (510) 744-2700
Fax: (510) 744-2727.
Technical support: (510) 744-2720.
Important! Before calling for technical support, please prepare yourself
with the information listed in Appendix E, “Technical Support.”
Other than the above, Socket Communications can assume no responsibility
for anything resulting from the application of information contained in this
manual.
Socket Communications requests that you refrain from any applications of
the Socket Digital Phone Card that are not described in this manual. Socket
Communications also requests that you refrain from disassembling the
Digital Phone Card. Disassembly of this device will void the product
warranty.
You can track new product releases, software updates and technical
bulletins by visiting Socket’s web page at: www.DigitalPhoneCard.com.
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Regulatory Compliance
The Socket Digital Phone Card is designed to be compliant with the rules
and regulations in locations where they are sold and will be labeled as
required. This product is type approved — users are not required to obtain
license or authorization before using.
Radio Frequency Interference Requirements
This device complies with part 15 of the FCC rules. Operation is subject to
the following conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
This equipment is also ETS 300 328, ETS 300 826 and C-TICK compliant.
These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and,
if not installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his or her
own expense.
If this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and on, the
user may try to correct the interference by one or more of the following
measures:
•
•
•
Reorient or relocate the receiving antenna of the radio or television.
Increase the distance separating the equipment and the receiver.
Connect the equipment to an outlet on a different branch circuit than
that of the receiver.
•
Consult the dealer or an experienced radio/TV technician for help.
The user may find the following booklet helpful:
How to Identify and Resolve Radio-TV Interference Problems
This booklet is available from the U.S. Government Printing Office,
Washington, D.C. 20402.
65
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Radio Frequency Interference Requirements
– Canada
This Class B digital apparatus meets the requirements of the Canadian
Interference-Causing Equipment Regulations. Cet appareil numérique de la
Classe B respecte toutes les exigencies du Reglement sur le Matériel
Brouilleur du Canada.
NOTE: To comply with FCC and Industry Canada exposure requirements,
this device is approved for operations in a user’s hand when there is a
distance of 20 cm or more between the device antenna and the user’s body.
CE Marking & European Union Compliance
Products intended for sale within the European Union are marked with a
CEMark which indicates compliance to applicable Directives and European
Normes (EN), as follows. Amendments to these Directives or ENs are
included: Normes (EN), as follows:
Applicable Directives:
•
•
Electromagnetic Compatibility Directive 89/336/EEC
Low Voltage Directive 73/23/EEC
Applicable Standards:
•
•
•
EN 55 022 – Limits and Methods of Measurement of Radio
Interference Characteristics of Information Technology Equipment.
EN 50 082-1 – Electromagnetic Compatibility – General Immunity
Standard, Part 1: Residential, Commercial, Light Industry.
IEC 801.2 – Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment, Part 2: Electrostatic
Discharge Requirements.
•
•
•
IEC 801.3 – Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment, Part 3: Radiated
Electromagnetc Field Requirements.
IEC 801.4 - Electromagnetic Compatibility for Industrial Process
Measurement and Control Equipment, Part 4: Electrical Fast
Transients Requirements.
EN 60 950 + Amd 1 + Amd 2 – Safety of Information Technology
Equipment Including Business Equipment.
66
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Printed in U.S.A.
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