slip printer
TM-U590/U590P
Operator’s Manual
MICR Option Included
400676902
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Quick Reference
This Quick Reference will direct you to key areas of this Operator’s
Manual. For a complete listing of topics, see the Contents.
Printer Parts and Labels
inside front cover
page viii
Ordering Ribbons
Where to order ribbons.
Setting Up the Printer
page 1-1
How to set up the printer.
Validating and Verifying Checks
page 2-4
How to validate and verify checks using the optional Magnetic Ink
Character Recognition (MICR) Reader.
Solving Problems
page 3-1
How to correct problems.
i
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All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system, or transmitted in any form or by any means, electronic, mechanical,
photocopying, recording, or otherwise, without the prior written permission of Seiko
Epson Corporation. No patent liability is assumed with respect to the use of the
information contained herein. While every precaution has been taken in the
preparation of this book, Seiko Epson Corporation assumes no responsibility for
errors or omissions. Neither is any liability assumed for damages resulting from the
use of the information contained herein.
Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of
this product or third parties for damages, losses, costs, or expenses incurred by
purchaser or third parties as a result of: accident, misuse, or abuse of this product or
unauthorized modifications, repairs, or alterations to this product, or (excluding the
U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and
maintenance instructions.
Seiko Epson Corporation shall not be liable against any damages or problems arising
from the use of any options or any consumable products other than those designated
as Original Epson Products or Epson Approved Products by Seiko Epson
Corporation.
EPSON and ESC/ POS are registered trademarks of Seiko Epson Corporation.
NOTICE: The contents of this manual are subject to change without notice.
Copyright © 1996 by Seiko Epson Corporation, Nagano, Japan.
ii
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FCC CLASS A
FCC Compliance Statement
For American Users
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference, in which case the user will be required to
correct the interference at his own expense.
WARNING
The connection of a non-shielded printer interface cable to this printer will invalidate
the FCC Verification of this device and may cause interference levels which exceed
the limits established by the FCC for this equipment.
You are cautioned that changes or modifications not expressly approved by the
party responsible for compliance could void your authority to operate the
equipment.
FOR CANADIAN USERS
This Class A digital apparatus meets all requirements of the Canadian Interference-
Causing Equipment Regulations.
Cet appareil numérique de la classe A respecte toutes les exigenves du Règlement
sur le matériel brouileur du Canada.
GEREÄUSCHPEGEL
Gemäß der Dritten Verordnung zum Gerätesicherheitsgesetz
(Maschinenlärminformations- Verordnung-3. GSGV) ist der arbeitsplatzbezogene
Geräusch-Emissionswert kleiner als 70 dB(A) (basierend auf ISO 7779).
iii
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DECLARATION OF CONFORMITY
Product Name: Printer
Type Name: M128B
These printers conform to the following Directives and Norms
Directive 89/336/EEC
EN 55022 (1986 and 1994) Class B
EN 50082-1 (1992)
IEC 801-2 (1991)
IEC 801-3 (1984)
IEC 801-4 (1991)
Directive 90/384/EEC
EN45501: (1992)
iv
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EMI and Safety Standards Applied
The following standards are applied only to the printers that are so
labeled. (EMC is tested using the EPSON PS-170 power supply)
Europe:
CE marking
EN55022
EN50082-1
EN45501
Safety Standard: TÜV (EN 60950)
North America:
EMI: FCC Class A
Safety standards: UL 1950-2TH-D3
C-UL
v
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About This Manual
Setting Up and Using
❏
❏
❏
Chapter 1 contains information on unpacking the printer, and setting it up.
Chapter 2 contains information on using the printer.
Chapter 3 contains troubleshooting information.
Reference
❏
Chapter 4 contains specifications.
❏
Appendix A tells how to change the DIP switch and Appendix B lists the
EPSON Sales Subsidiaries and their addresses.
Warnings, Cautions, and Notes
WARNING:
Warnings must be followed carefully to avoid serious bodily
injury.
CAUTION:
Cautions must be observed to avoid minor injury to yourself or
damage to your equipment.
Note:
Notes have important information and useful tips on the operation of your
printer.
vi
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Introduction
Features
The TM-U590 and TM-U590P are high-quality POS printers that can print on slip
paper. The printers have the following features:
❏
❏
❏
❏
Wide slip paper capability (maximum characters per line: 88 with 7 × 9 font).
Copy printing is possible.
High throughput using bidirectional, minimum distance printing.
Optional Magnetic Ink Character Recognition (MICR) reader that enables the
printer to perform consecutive reading and processing of MICR characters and
printing endorsements.
❏
❏
❏
❏
EPSON customer display series connection (DM-D102/ DM-D203).
Selectable receive buffer size (69 bytes or 4K bytes).
Command protocol based on the ECS/ POS® standard.
Automatic Status Back (ASB) function that automatically transmits changes in
the printer status.
Options
❏
❏
❏
Magnetic Ink Character Recognition (MICR) reader (factory installed option)
Direct connection display modules, DM-D102 and DM-D203
EPSON power supply unit, PS-170
Accessory
❏
EPSON ribbon cassette, ERC-31(P)
Introduction vii
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Ordering Ribbon Cassettes
The TM-U590/ U590P uses a long-lasting ribbon cassette. To order
ribbon cassettes, contact your dealer or your local affiliate. See
Appendix B for a list of EPSON subsidiaries with their addresses
and telephone numbers.
viii Introduction
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Contents
Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i
Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii
Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Removing the protective material . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
Connecting the Cables and Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Connecting the Drawer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Connecting the Display Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Grounding the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-7
Connecting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
Installing the Ribbon Cassette . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
Using the Power Switch Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
Running the self test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
DIP Switch Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-13
Removing the Paper Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
Operating the Control Panels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Indicator lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Slip Paper Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Using the MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
General problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Printing problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Paper handling problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Cleaning the Optional MICR Mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
MICA cleaning method (Recommended) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
The cleaning procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-3
Explanatin of a cleaning sheet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
Hexadecimal Dump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
ix
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Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Paper Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Electrical Characteristics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Reliability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
Environmental Conditions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-10
Appendix A Dip Switch Setting
Setting the DIP Switches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
DIP switch functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1
Changing the DIP switch settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-4
Appendix B EPSON Sales Subsidiaries
x
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Chapter 1
Setting Up the Printer
Unpacking
Your printer box should include these items. If any items are
damaged or missing, please contact your dealer for assistance.
EPSON
FORWARD
POWER
ERROR
REVERSE
RELEASE
SLIP
RELEASE
E
LE
A
S
E
Ribbon
Switch
Cover
Hexagonal
lock screws
(These screws are used
only for the serial interface)
See the note on page 1-4 for information about the hexagonal lock screws.
Note:
When you lift the printer, be sure to hold the bottom of the
printer to prevent damage.
Setting Up the Printer 1-1
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Removing the protective material
1. Open the printer by pulling up on the tab on the front cover.
EPSON
POWER
ERROR
D
RELEASE
SLIP
R
A
W
R
FORWARD
RELEASE
E
S
R
E
V
E
REVERSE
Tab
2. Remove the damper from the printer as shown below.
EPSON
POWER
ERROR
D
RELEASE
SLIP
R
A
W
R
FORWARD
RELEASE
E
S
R
E
V
E
REVERSE
3. Store the dampers with the other packing materials and use
them when transporting your printer.
1-2 Setting Up the Printer
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Connecting the Cables and Grounding the Printer
You can connect up to five cables to the printer. They all connect to
the connector panel on the bottom of the printer, which is shown
below:
Grounding screw
Power supply
Drawer kick-out
Display module
Interface
Notes:
There are caution labels beside the drawer kick-out connector
and the display module connector.
Depending on the interface installed, the interface connector on
your printer may look different from the one illustrated.
Before connecting any of the cables, make sure that both the printer
and the computer are turned off.
Connecting the computer
You need an appropriate interface cable.
1. Plug the cable connector securely into the printer’s interface
connector.
Setting Up the Printer 1-3
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2. Tighten the screws on both sides of the cable connector.
Note:
Your printer has inch-type hexagonal lock screws installed. If
your interface cable requires millimeter-type screws, replace the
inch-type screws with the enclosed millimeter-type screws using
a hex screwdriver (5 mm).
Millimeter screw
Inch screw
3. Attach the other end of the cable to the computer.
1-4 Setting Up the Printer
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Connecting the Drawer
WARNING:
Use a drawer that matches the printer specification. Using an
improper drawer may damage the drawer as well as the
printer.
CAUTION:
Do not connect a telephone line to the drawer kick-out
connector; otherwise the printer and the telephone line may
be damaged.
Plug the drawer cable into the drawer kick-out connector on the
bottom of the printer next to the power supply connector.
Setting Up the Printer 1-5
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Anschließen der Lade
WARNUNG:
Eine für den Drucker geeignete Lade verwenden. Bei
Verwendung einer falschen Lade kann diese oder der
Drucker beschädigt werden.
ACHTUNG:
Kein Telefonkabel an die Schnappsteckerbuchse
anschließen, da sonst der Drucker und die Telefonkabel
beschädigt werden können.
Das Kabel der Lade an die Schnappsteckerbuchse unten am
Drucker neben dem Netßzanschluß anschließen.
1-6 Setting Up the Printer
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Connecting the Display Module
Plug the cable connector (provided with the direct connection
display module) securely into the printer’s display module
connector until it clicks.
CAUTION:
Be sure not to connect this cable to the drawer kick-out
connector, which is to the left of the power supply
connector. Do not connect a telephone line to the
display connector. If you do, the printer and the
telephone line may be damaged.
Notes:
To remove the cable, squeeze the connector and pull it out.
The display module can be used only for the serial interface.
Grounding the Printer
You need a ground wire to ground your printer. Make sure that the
wire is AWG 18 or equivalent.
1. Make sure that the printer is turned off.
Setting Up the Printer 1-7
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2. Connect the ground wire to the printer using the FG screw on
the bottom of the printer, as shown.
Connecting the Power Supply
Use the optional EPSON PS-170 or equivalent power supply for
your printer.
WARNING:
Make sure that you use the EPSON PS-170 power supply or
equivalent. Using an incorrect power supply may cause fire or
electrical shock.
1-8 Setting Up the Printer
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CAUTIONS:
When connecting or disconnecting the power supply from
the printer, make sure that the power supply is not plugged
into an electrical outlet. Otherwise you may damage the
power supply or the printer.
If the power supply’s rated voltage and your outlet’s voltage
do not match, contact your dealer for assistance. Do not
plug in the power cord. Otherwise you may damage the
power supply or the printer.
1. Make sure that the printer’s power switch is turned off, and the
power supply’s power cord is unplugged from the electrical
outlet.
2. Check the label on the power supply to make sure that the
voltage required by the power supply matches that of your
electrical outlet.
3. Plug in the power supply’s cable as shown below. Notice that
the flat side of the plug faces down.
Note:
To remove the DC cable connector, make sure that the power
supply’s power cord is unplugged; then grasp the connector at the
arrow and pull it straight out.
Setting Up the Printer 1-9
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Installing the Ribbon Cassette
Use the EPSON ERC-31(P) ribbon cassette for your printer.
Note the label inside this section that can assist you in replacing the
ribbon.
CAUTION:
Never turn the ribbon knob in the opposite direction of
the arrow marked on the cassette; otherwise the ribbon
cassette may be damaged.
1. Be sure the printer is not receiving data when you replace a
ribbon cassette; otherwise data may be lost.
2. Turn on the printer and open the front cover by pulling up on
the tab on the left side of the cover.
EPSON
POWER
ERROR
RELEASE
IP
L
S
ARD
FORWARD
RELEASE
REVERSE
Tab
3. Make sure that the print head is on the right side.
1-10 Setting Up the Printer
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4. If you are replacing a used ribbon, grasp the end of the tab and
remove it from the printer. See the illustration in step 5 for the
location of the tab.
5. Turn the ribbon knob two or three times in the direction of the
arrow to take up any slack in the ribbon.
Tab
6. Insert the ribbon cassette in the printer and rotate the cassette's
knob two or three more times. This is necessary to place the
ribbon in the correct position.
Knob
Make sure that the ribbon is installed below the print head
without wrinkles or creases. (See ➄ on the label for an
illustration of where the ribbon should go.)
If the ribbon is not installed correctly, remove the cassette and
repeat steps 5 and 6 above.
Setting Up the Printer 1-11
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Using the Power Switch Cover
WARNING:
If an accident occurs when the power switch cover is
attached, unplug the power supply cord from the outlet
immediately. Continued usage may lead to fire or shock.
You can use the enclosed power switch cover to make sure that the
power switch is not accidentally pressed. If you want to use this
cover, install it as shown in the illustration below.
EPSON
FORWARD
POWER
ERROR
RELEASE
SLIP
REVERSE
RELEASE
Self Test
The self test lets you know if your printer is operating properly. It
checks the control circuits, printer mechanisms, print quality, ROM
version, and DIP switch settings.
This test is independent of any other equipment or software.
Running the self test
1. Make sure the printer is turned off and the printer cover is
closed properly.
1-12 Setting Up the Printer
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2. While holding down the REVERSE button, turn on the printer to
begin the self test. (The SLIP light blinks.)
3. Feed a sheet of slip paper into the printer. The printer loads the
paper automatically, prints the printer settings, and then ejects
the paper.
4. Remove the paper from the printer and feed another sheet of
slip paper into the printer to print characters from the character
table. Continue to feed slip paper into the printer until the self
test prints the following:
***completed***
The printer is ready to receive data as soon as it completes the self
test.
Note:
If you want to pause the self test manually, press the REVERSE
button. Press the REVERSE button again to continue the self
test.
DIP Switch Settings
The TM-U590/ U590P is set up at the factory to be appropriate for
almost all users. It does, however, offer some settings for users with
special requirements.
It has DIP switches that allow you to change communication
settings, such as handshaking and parity check, as well as
connection to a customer display.
See Appendix A if you need to make any changes.
Setting Up the Printer 1-13
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Removing the Paper Guide
If you will use especially wide paper, you may not want to use the
paper guide on the document table. You can remove it, as
described below.
1. Open the printer by pulling up on the tab on the front cover.
2. Slide the table to the left and remove it.
3. Loosen the screws and remove the document table from the
printer.
Screws
Note:
Be sure not to drop the screws in the printer.
1-14 Setting Up the Printer
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4. Turn the document table over, loosen the screws, and remove
the plate.
Plate
Screws
5. Slide the paper guide to the left to remove it.
2
1
Paper guide
6. Replace the plate and install the document table.
Note:
Be sure to keep the paper guide with the manual.
Setting Up the Printer 1-15
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Chapter 2
Using the Printer
Operating the Control Panels
You can control the basic paper feeding operations of the printer
with the buttons on the control panels. The indicator lights help
you monitor the printer’s status.
Control Panel
POWER
FORWARD
ERROR
RELEASE
SLIP
REVERSE
RELEASE
Buttons
The printer and these buttons will not operate when the cover is
open. Also these buttons can be disabled with the ESC c 5
command.
FORWARD
Press the FORWARD button once to advance slip paper one line.
You can also hold down this button to feed slip paper
continuously.
REVERSE
Press the REVERSE button once to reverse slip paper one line. You
can also hold down this button to reverse slip paper continuously.
Using the Printer 2-1
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RELEASE
Press this button to release slip paper.
Indicator lights
The control panel lights provide information on printer conditions.
Panel lights
POWER
The POWER light is on when the printer is on.
ERROR
The printer is off-line when the light is on (except during paper
feed using the FORWARD or REVERSE buttons or during self-test
printing).
This indicates an error when the light blinks. See Chapter 3 for
information on what to do.
RELEASE
This light is on when platen and paper feed roller are released so
that slip paper can be inserted.
This light is off when platen and paper feed roller are cramped
together (during printing on slip paper).
SLIP
This light is always on except off or blinking status.
This light is off when ejecting a slip paper.
This light blinks when the printer is in the slip insertion/ removal
waiting state or personal check insertion/ removal waiting state
(only when the printer is used with the MICR reader).
2-2 Using the Printer
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Slip Paper Handling
Notes:
Use only slip paper that matches the printer’s specifications. See
Paper Specifications in Chapter 4.
Be sure that the slip is flat, without curls, folds, and wrinkles.
1. Send appropriate control commands from the computer.
2. When the SLIP light blinks, insert the slip paper into the slip
paper inlet using the right edge of the slip paper inlet as a
guide. (Follow steps ➀and ➁in the illustration.)
EPSON
POWER
ERROR
ELEASE
R
D
R
A
W
SLIP
E
AS
R
O
FORWARD
E
L
E
RELEASE
E
S
R
E
V
E
REVERSE
1
2
Note:
There is a label on the document table to assist you how to insert slip
paper.
3. Make sure you insert the slip paper into the inlet as far as it will
go.
4. When the slip sheet is detected by the sensor, the SLIP light is
changed from blinking to on and the paper is automatically
drawn into the printer and printing begins.
Using the Printer 2-3
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Note:
After the slip is detected, the printer moves the slip back and forth to
detect the position of the top edge of the slip. If the setting position of
the slip is not correct, the printer takes a few seconds to detect the
position of the top edge of the slip.
5. After printing, remove the slip.
Using the MICR Reader (Option)
If your printer has the factory installed optional Magnetic Ink
Character Recognition (MICR) reader that enables the printer to
read and process MICR characters on personal checks, read this
section.
Reading MICR characters on personal checks
To use the MICR function with personal checks, follow the steps
below:
CAUTION:
Do not insert checks with staples in them. This may cause
paper jams, MICR reading errors, and damage to the MICR
head.
Note:
Be sure that the checks are flat, without curls, folds, or wrinkles.
1. Wait until the computer sends the FS a 0 command to the
printer, causing it to enter the MICR mode. The SLIP light
blinks.
2-4 Using the Printer
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2. Turn the check over so that it is face down with the MICR
characters on the right-hand side. The MICR characters must be
next to the right edge of the paper inlet.
EPSON
POWER
ERROR
RELEASE
IP
L
S
ARD
FORWARD
RELEASE
REVERSE
3. Insert the check straight into the paper inlet, using the right
edge of the paper inlet as a guide.
4. Insert the check as far as it will go. The printer will detect the
check and start drawing it in.
5. When the printer starts drawing it in, let go of the check
immediately. The SLIP light quits blinking but stays on.
6. When printing and MICR reading are finished, the printer
ejects the check and the SLIP light starts blinking again.
7. Remove the check by pulling it straight up; do not pull it at an
angle. The SLIP light goes on.
See Chapter 3 to find out how to clean the MICR mechanism.
Using the Printer 2-5
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Chapter 3
Troubleshooting
Troubleshooting
This chapter gives solutions to some printer problems you may
have.
General problems
The lights on the control panel do not come on.
Make sure that the power supply cables are correctly plugged into
the printer, the power unit, and to the power outlet.
Make sure that power is supplied to the power outlet. If the outlet
is controlled by a switch or timer, use another outlet.
Printing problems
An ERROR light is blinking and the printer does not print.
First, turn off the printer and check for a paper jam. (See the paper
jam description on page 3-3.)
If there is no paper jam, turn off the printer and turn it back on after
about 10 seconds. If the ERROR light is still flashing, contact a
qualified service person.
The ERROR light is off, but nothing is printed.
Try to run the self test to check that the printer works properly. See
the self test instructions in Chapter 1 to run the self test. If the self
test does not work, contact your dealer or a qualified service
person.
Troubleshooting 3-1
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If the self test works properly, check the following:
1. Check the connection at both ends of the interface cable
between the printer and the computer. Also make sure that this
cable meets the specifications for both the printer and the
computer.
2. The data transmission settings may be different between the
printer and computer. Make sure that the printer’s DIP switch
settings for data transmission are the same as the computer’s.
You can print the printer’s interface settings using the self test.
If the printer still does not print, contact your dealer or a qualified
service person.
The printer sounds like it is printing, but nothing is printed.
The ribbon cassette may not be installed properly. See the
instructions in Chapter 1.
The ribbon may be worn out. Replace the ribbon cassette as
described in Chapter 1.
The printout is faint.
The ribbon may be worn out. Replace the ribbon cassette as
described in Chapter 1.
A line of dots is missing in the printout.
The print head may be damaged. Stop printing and contact your
dealer or a qualified service person.
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Paper handling problems
Paper is jammed inside the printer.
CAUTIONS:
Do not touch the print head because it can be very hot after
printing continuously for a long time.
Do not move the print head carriage.
To clear a paper jam, follow the steps below:
1. Turn the printer off and open the front cover.
2. Remove the jammed paper.
Cleaning the Optional MICR Mechanism
MICA cleaning method (Recommended)
Cleaningpoint
Use cleaning sheet
Frequency
Moistened Cleaning
sheet
6000 times or for one
month
MICR head department
6000 times or for one
month
MICA system department Adhensive cleaning sheet
* Combine these 2 procedures, if you encounter frequent MICR reading errors.
The cleaning procedure
During in the self test mode
1) Confirm to set a roll paper and a ribbon cassette to make use a
printer mechanism properly.
Troubleshooting 3-3
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2) Turn off the power switch.
3) Open a front cover(rid).
4) Turn on the power switch while turning on “JOURNAL/
SLIP FEED button.
5) Push “JOURNAL/ SLIP FEED” button 3 times.
6) Close a SLIP front cover (rid).
7) Following message will be printed on receipt paper and
“SLIP” LED flushes.
******WAVEFORM TRANSMISSION MODE
*****
Please set back
8) Peel off the pasteboard portion of a designated point of a
cleaning sheet.
* This procedure, 8) , is required only for a adhesive cleaning
sheet.
Figure 2. Adhesive Cleaning Sheet
F
F
Fi
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9) As a check paper, insert a cleaning sheet into a printer.
* Set yellow non-stick side to be upside when cleaning using
adhesive sheet.
10) Remove and do a sheet after cleaning sheet discharge.
11) Turn off the power switch.
Command code sequence
1) MICA cleaning command <FS c> was installed to clean up.
2) Carry our from 8) to 10) described above in the self test mode.
NOTES
In case of using an adhesive cleaning sheet,
1) peel off only desinated pasteboard.
2) insert from correct derection, and
3) insert as peeled portion to be upside.
Explanatin of a cleaning sheet
Moistened Cleaning sheet
PRESAT brand (KIC) “CHECK READER CLEANING CARD” or
equivalent cleaning sheet is required.
Adhesice cleaning sheet (Refer to Figure 2)
Part Name : Sheet roller cleaning, A
Part Number : 1038046
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Hexadecimal Dump
This feature allows experienced users to see exactly what data is
coming to the printer. This can be useful in finding software
problems. When you turn on the hex dump function, the printer
prints all commands and other data in hexadecimal format along
with a guide section to help you find specific commands.
To use the hex dump feature, follow these steps:
1. After you make sure that the printer is off, open the cover.
2. Hold down the REVERSE button while you turn on the printer.
3. Close the cover.
4. Run any software program that sends data to the printer. The
printer prints “Hexadecimal Dump” and then all the codes it
receives in a two-column format. The first column contains the
hexadecimal codes and the second column gives the ASCII
characters that correspond to the codes.
Hexadecimal Dump
1B 40 1B 21 00 41 42 43 44 45 46 47 48 49 4A 4B .@.!.ABCDEFGHIJK
4C 4D 4E 4F 50 51 52 53 54 55 56 57 58 59 5A 0C LMNOPQRSTUVWXYZ.
❏
A period (.) is printed for each code that has no ASCII
equivalent.
❏ During the hex dump all commands except DLE EOT and
DLE ENQ are disabled.
5. Open the cover to set the printer off line so that it will print the
last line.
6. Close the cover and turn off the printer or reset it to turn off the
hex dump mode.
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Chapter 4
Reference Information
Printing Specifications
Paper
Printing method:
Serial impact dot matrix
Head wire
configuration:
9-pin vertical line, 0.353 mm (1/ 72-inch)
wire pitch
Head wire diameter:
Printing direction:
0.29 mm (.01")
Bidirectional, minimum distance printing
Number of characters: Alphanumeric characters: 95
International characters: 32
Extended graphics: 128 × 10 pages
(including space page)
Character structure:
Font A: 9 × 9, 3-dot spacing (in half-dot
units)
Font B: 7 × 9, 2-dot spacing (in half-dot
units)
Larger spacing can be set by using ESC SP.
Character size and printing speed
Character
Characters
per second
(carriage
structure
Character
spacing
(half dots)
Characters
per inch
Characters Character size
(Horizontal
dots × vertical
dots)
per line
(width×height)
moving speed)
1.6 × 3.1 mm
9 × 9
3 dots
2 dots
12.5
16.7
233
311
66
88
(.06" × .12")
1.3 × 3.1 mm
(.05" × .12")
7 × 9
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Ribbon Specifications
Type:
Exclusive cassette ribbon
Ribbon cassette
specifications:
Part number: ERC-31 (P), ERC-31(B)
Color:
(P) Purple
(B) Black
Ribbon life:
(P) 7,000,000 characters
(B) 4,500,000 characters
(when 1 character=18
dots)
MICR Reader (Option)
The MICR reader is a factory-installed option.
Available fonts:
Reading method:
Recognition rating:
E-13B, CMC7
Magnetic bias
98% or more at 25°C (75°F)
Rating = ([total checks – number misread
or not identified]/ total checks) × 100
Check paper tested is EPSON standard
check paper. Checks must be flat, without
curls, folds, or wrinkles. The magnetic bias
method is used for reading.
Paper type:
Normal check paper with thickness of 0.09
to 0.36 mm (0.0035 to 0.141”)
Size: 70 mm × 70 mm to 210 mm × 297 mm
(A4) (2.76” × 2.76” to 8.27” × 11.69”)
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Paper Specifications
Paper feed method:
Paper feed pitch:
Friction feed
Default 4.23 mm (1/ 6”)
0.176 mm (1/ 144”) can be set by a
command
Paper feed speed:
Approximately 60.3 msec/ line
(4.23 mm (1/ 6”) feeding)
Approximately 86.4 mm/ second (3.4
inches/ second) (continuous feeding)
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Paper
Paper type:
Normal paper
Carbon copy paper
Pressure sensitive paper
Total
thickness:
0.09 to 0.36 mm (.0035 to
.0141”)
See “Copy capability and paper thickness”
on the next page for more information.
Size
(W × L):
70 mm × 70 mm to 210 mm
× 297 mm (A4)
(2.76” × 2.76”to 8.27” ×
11.69”)
Ambient temperature Copy capability is greatly influenced by
the ambient temperature, so printing must
be performed under the conditions
described in the table below.
and copy capability
Relationship between ambient temperature and
number of copies
Number of copies
Ambient temperature (print mode)
Approx. 20° to 45°C (68° to 113°F)
5° to 45°C (41° to 113°F)
Original + 4 copies
Original + 1 to 3 copies
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Copy capability and
paper thickness:
Normal paper (single-ply): 0.09 to 0.2 mm
(.0035 to .0079”)
Carbon copy paper combination:
5 sheets maximum (original + 4 copies) at
20° to 45°C (68° to 113°F)
Backing paper:
Copy and original:
Carbon paper:
0.06 to 0.15 mm (.0023 to .0059”)
0.04 to 0.07 mm (.0015 to .0028”)
Approximately 0.035 mm (.0014”)
Total thickness:
0.30 mm (.0118”) or less (for any
combination, from a single original to an
original + 3 copies)
0.36 mm (.0141”) or less (for any
combination, from a single original to an
original + 4 copies)
Pressure sensitive paper:
5 sheets maximum (original + 4 copies) at
20° to 45°C (68° to 113°F)
Backing paper:
Copy and original:
Total thickness:
0.06 to 0.15 mm (.0023 to .0059”)
0.06 to 0.075 mm (.0023 to .003”)
0.24 mm (.0094”) or less (original to
original + 3 copies)
0.30 mm (.0118”) or less (original + 4
copies)
Note:
When using multi-ply paper that consists of an original and three or
four copies, be sure to print with a 9 × 9 font. If a 7 × 9 font is used,
some characters on some of the copies may not be readable.
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Notes on slip paper
❏ The slip paper must be flat, without curls or wrinkles,
especially at the top edges. Otherwise, the paper may rub
against the ribbon and become dirty.
❏ There must be no glue on the bottom edge. Choose slip paper
carefully since paper feeding and insertion are affected by
gluing conditions (such as glue quality, method, and length)
and glue location (see the illustration below). Be especially
careful when slip paper is wide and has glue on the left edge,
since it may not feed in a straight line.
.
Use carefully
OK to use
OK to use
Do not use
Paper feed direction
Glued area
❏ Since the BOF sensor uses a photo sensor, do not use paper that
has holes at the sensor position, or is translucent.
❏ Since the TOF sensor uses a reflective photo sensor and it
detects from the back of slip paper, do not use paper that has
holes or dark portions with low reflection (less than 40%
reflection) at the sensor position.
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31
8
Form stopper position
MICR head
1.8
1.3
18.9
TOF sensor
position
38.5
39
37.2
Center of the print head
18
Slip feeding roller
position
21.9
Slip side guide
BOF sensor
Paper feed direction
3.6
[ All the numeric values are typical. ]
15
24
10
Area where paper holes are prohibited
and reflection rate for the back of
paper should be 40% or more.
Paper holes and translucence
prohibited area.
Paper feed direction
[Units: mm (All the numeric values are typical.)]
❏ Use thinner paper (N30 or equivalent) between the top and
bottom sheets of multi-ply paper. If thick paper is used, the
copy capability is lowered.
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Notes:
When inserting slip paper, be sure to use the slip side guide and
form stopper. If you insert the slip paper exceeding the form stopper,
the slip paper may be ejected.
Do not print on the slip paper in the reverse paper feed direction.
Electrical Characteristics
Supply voltage: +24 VDC ± 10% (optional power supply: EPSON
PS-170)
Ripple
voltage:
300mVpp or less (only when the
printer is used with the MICR
reader).
Current
Operating: Mean: approximately 1.9A
(character font A α-N all columns
printing)
consumption:(at
24V, except for
drawer kick-out
driving)
Peak: approximately 8.0A (20 msec)
When the print platen is released:
2.0A (200 msec)
Standby:
Mean: approximately 0.3A
Reliability
Life (when printing
alphanumeric
characters):
Mechanism:
12,000,000 lines
Print head:
150 million characters
(when printing in the
average of 2 dots/ wire
per character)
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MICR reader
240,000 passes
The MICR reader is defined to have
reached the end of its life when it reaches
the beginning of the Wearout Period.
mechanism (only
when the printer is
used with the MICR
reader):
MTBF:
180,000 hours
Failure is defined as Random Failure
occurring at the time of the Random
Failure Period.
MCBF:
29,000,000 lines
This is an average failure interval based on
failures relating to wearout and random
failures up to the life of 12 million lines.
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Environmental Conditions
Temperature:
Operating:
5° to 45°C (41° to 113°F)
Storage:
-10° to 50°C (14° to 122°F)
(except for paper)
Humidity:
Operating:
Storage:
10 to 90% RH
10 to 90% RH (except for
paper)
Notes:
When the temperature is 34°C, the humidity must be 90% or less.
When the temperature is 40°C, the humidity must be 65% or less.
When the temperture is 45°C, the humidity must be 50% or less.
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Appendix A
Dip Switch Setting
Although the factory settings are best for almost all uses, if you
have special requirements, you can change the DIP switch.
Setting the DIP Switches
DIP switch functions
Your printer has two sets of DIP switches. The functions of the
switches are shown in the following tables.
Serial interface specification
Set 1
SW Function
ON
OFF
1-1 Data receive error
1-2 Receive buffer capacity
1-3 Handshaking
1-4 Data word length
1-5 Parity check
1-6 Parity selection
1-7
Ignored
69 bytes
XON/XOFF
7 bits
Prints “?”
4K bytes
DTR/DSR
8 bits
Enabled
Even
Disabled
Odd
Transmission speed (See the table below)
1-8
Dip Switch Setting A-1
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Transmission Speed
Transmission Speed (BPS)-bits per second
1-7
1-8
ON
ON
OFF
OFF
2400
4800
9600
19200
ON
OFF
ON
OFF
Set 2
SW
Function
ON
OFF
Handshaking (BUSY
condition)
Off line or
receive buffer full
2-1
Receive buffer full
Customer display
(DM-D) connection
2-2
Connected
Not connected
2-3~
2-4
Undefined
Internal use
—
2.5~
2.6
Fixed to Off
2-7*
2-8*
I/F pin 6 reset signal
I/F pin 25 reset signal
Enabled
Enabled
Disabled
Disabled
* With a RS-485 serial interface specification (a dealer option), DIP
switches 2-7 and 2-8 are ignored.
Notes:
• Changes in DIP switch settings (excluding switches 2-7 and 2-8 interface reset
signals) are recognized only when the printer power is turned on or when the
printer is reset by using the interface. If the DIP switch setting is changed after
the printer power is turned on, the change does not take effect until the
printer is turned on again or is reset.
• If you turn on DIP switch 2-7 or 2-8 while the printer is turned on, the printer may
be reset, depending on the signal state. DIP switches should not be changed
while the printer power is on.
A-2 Dip Switch Setting
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Parallel interface specification
Set 1
SW
1-1
1-2
Function
ON
OFF
Auto line feed
Always enabled
69 bytes
Always disabled
4K bytes
Receive buffer capacity
1-3 ~
1-8
Undefined
—
—
Set 2
SW
Function
ON
OFF
•Off-line
•Receive buffer full
•Reading data
Handshaking (BUSY
condition)
•Receive buffer full
•Reading data
2-1
2-2
Reserved
(Do not change settings)
Fixed to Off
—
2-3 ~
2-4
Undefined
2-5 ~ Reserved
Fixed to Off
Fixed to On
2-7
(Do not change settings)
I/F pin 31 reset signal
(Do not change settings)
2-8
Notes:
• Changes in DIP switch settings (excluding switch 2-8 interface reset signal) are
recognized only when the printer power is turned on or when the printer is
reset by using the interface. If the DIP switch setting is changed after the
printer power is turned on, the change does not take effect until the printer is
turned on again or is reset.
• If you turn on DIP switch 2-8 while the printer is turned on, the printer may be
reset, depending on the signal state. DIP switches should not be changed
while the printer power is on.
Dip Switch Setting A-3
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Changing the DIP switch settings
If you need to change settings, follow the steps below to make your
changes:
CAUTION:
Turn off the printer while removing the DIP switch cover to
prevent an electric short, which can damage the printer.
1. Make sure the printer is turned off.
2. Remove the screw from the DIP switch cover. Then take off the
DIP switch cover, as shown in the illustration below.
DSW1 DSW2
3. Set the switches using a pointed tool, such as tweezers or a
small screwdriver.
4. Replace the DIP switch cover. Then secure it with the screw.
The new settings take effect when you turn on the printer.
A-4 Dip Switch Setting
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Appendix B
EPSON Sales Subsidiaries
EPSON AMERICA INC./ OEM DIV.
20770 Madrona Ave.
Torrance, CA 90559-2842 U.S.A.
Tel : 1-310-787-6300
Fax : 1-310-782-5350
EPSON EUROPE B.V.
Prof. J.H. Bavincklaan 5
1183 AT Amstelveen The Netherlands
Tel : 31-(0)20-5475-251
Fax : 31-(0)20-6454-315
EPSON Deutschland GmbH
EPSON U.K. LIMITED
Zülpicher Strasse 6, 40549
Düsseldorf 11, Germany
Tel : 49-(0)211-5603152
Fax : 49-(0)211-5603319
Campus 100 Maylands Ave.
Hemel Hempstead Herts. HP2 7TJ
United Kingdom
Tel : 44-1(0)442-61144
Fax : 44-1-(0)442-227-244
EPSON FRANCE S.A.
68 Bis Rue Marjolin B.P. 320 92305
Levallois Perret Cedex, France
Tel : 33-(0)1-40-87-38-62
Fax : 33-(0)1-47-37-15-10
EPSON IBERICA, S.A.
EPSON ITALIA S.P.A.
Avda. de Roma, 18-26
08290 Cerdanyola del Vallès (Barcelona), Spain
Tel : 34-(9)3-582-2500
Fax : 34-(9)(3-582-1555
V.le F IIi Casiraghi, 427
20099 Sesto Si Giovanni (Milan), Italy
Tel : (39)226-2331
Fax (39)2244-0750
EPSON SINGAPORE PTE. LTD.
No. 1 Raffles Place #26-00 OUB
Centre Singapore, 0104
Tel : 5-530477
Fax : 5-5338119
EPSON Sales Subsidiaries B-1
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EPSON HONG KONG LIMITED
25/ F., Harbor Centre, 25, Harbor Road,
Wanchai, Hong Kong
Tel : 852-2-585-4663
Fax : 852-2-827-4346
EPSON TAIWAN TECHNOLOGY
& TRADING LTD.
10f, No. 287, Nanking E. Road, Sec. 3
Taipei, Taiwan R.O.C.
Tel : 886-(0)2-717-7360
Fax : 886-(0)2-718-9366
SEIKO EPSON CORP.
KOREA OFFICE
10F, KIL 63 Building 60,
Yoido Dong, Youngedungpo-Ku,
Seoul, Korea
Tel : 82-(0)2-784-6027
Fax : 82-(0)2-769-1049
EPSON AUSTRALIA PTY. LTD.
70 Gibbes Street, Chatswood NSW 2067
Australia
Tel : 61-(0)2-415-9000
Fax : 61-(0)2-417-0077
EPSON HANBAI CO., LTD.
TOKYO OFFICE:
3F Building Kawaguchi
Fuda Chofu-Shi Tokyo 182 Japan
Tel : 0424-99-7829
Fax : 0424-99-7834
OSAKA OFFICE:
13F Shin-Osaka Daiichi-Seimei Bldg.
5-24 3-Chome Miyahara Yodogawa-ku
Osaka 532 Japan
Tel : 06-350-4964
Fax : 06-350-4968
B-2 EPSON Sales Subsidiaries
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