User manual
NB-NH
The color and the appearance may differ depending on
the product, and the specifications are subject to
change without prior notice to improve the performance.
BN46-00204B-01
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Table Of Contents
TROUBLESHOOTING 59
Requirements Before Contacting
68
Responsibility for the Pay Service (Cost
69
Correct Disposal of This Product (Waste
Electrical & Electronic Equipment)
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Table Of Contents
3
Before Using the Product
Copyright
The contents of this manual are subject to change without notice to improve quality.
© 2012 Samsung Electronics
Samsung Electronics owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung Electronics is
prohibited.
The SAMSUNG logos is registered trademarks of Samsung Electronics.
Microsoft and Windows are registered trademarks of Microsoft Corporation.
VESA, DPM and DDC are registered trademarks of the Video Electronics Standards Association.
z
An administration fee may be charged if either
†
(a) an engineer is called out at your request and there is no defect in the product
(i.e. where you have failed to read this user manual).
†
(b) you bring the unit to a repair centre and there is no defect in the product
(i.e. where you have failed to read this user manual).
z
The amount of such administration charge will be advised to you before any work or home visit is
carried out.
Icons used in this manual
The following images are for reference only. Real-life situations may
differ from what is shown in the images.
Symbols for safety precautions
A serious or fatal injury may result if instructions are not followed.
Warning
Caution
Personal injury or damage to properties may result if instructions are
not followed.
Activities marked by this symbol are prohibited.
Instructions marked by this symbol must be followed.
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Before Using the Product
4
Before Using the Product
Safety Precautions
The monitor images in this manual are for reference only. Monitor is sold separately.
Electricity and Safety
Warning
Do not use a damaged power cord or plug, or a loose power socket.
z
An electric shock or fire may result.
Do not plug many products into the same power socket.
Otherwise, the socket may overheat and cause a fire.
z
Do not touch the power plug with wet hands.
Otherwise, an electric shock may result.
z
Insert the power plug all the way in so it is not loose.
An unstable connection may cause a fire.
z
!
!
Ensure you connect the power plug to a grounded power socket. (type 1
insulated devices only).
z
An electric shock or injury may result.
Do not bend or pull the power cord with force. Do not weigh the power cord
down with a heavy object.
z
A damaged power cord may cause an electric shock or fire.
Do not place the power cord or product near heat sources.
An electric shock or fire may result.
z
Remove foreign substances such as dust around the plug pins and power socket
with a dry cloth.
z
Otherwise, a fire may result.
!
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Before Using the Product
5
Before Using the Product
Caution
Do not unplug the power cord when the product is in use.
z
The product may become damaged by an electric shock.
Do not use the power cord for products other than authorized products supplied
by Samsung.
z
An electric shock or fire may result.
!
Keep the power socket where the power cord is connected unobstructed.
z
If any problem occurs in the product, unplug the power cable to completely
cut the power to the product.
!
Power to the product cannot be completely cut off with the power button.
Hold the plug when disconnecting the power cord from the power socket.
An electric shock or fire may result.
z
!
Installation and Safety
Warning
X
DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP
OF THE PRODUCT. DO NOT INSTALL THE PRODUCT NEAR HEAT SOURCES.
z
Otherwise, a fire may result.
Avoid installing the product in a narrow space with bad ventilation, such as a
bookshelf or wall closet.
z
Otherwise, a fire may result due to an increased internal temperature.
Keep the plastic packaging bag for the product in a place that cannot be reached
by children.
z
Children may suffocate.
!
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Before Using the Product
6
Before Using the Product
Do not install the product on an unstable or vibrating surface (insecure shelf,
sloped surface, etc.).
z
z
The product may fall and break or cause a personal injury.
Using the product in an area with excess vibration may damage the product
or cause a fire.
Do not install the product in a vehicle or a place exposed to dust, moisture (water
drips, etc.), oil, or smoke.
z
An electric shock or fire may result.
!
Do not expose the product to direct sunlight, heat, or a hot object such as a
stove.
z
Otherwise, the product lifespan may be reduced, or a fire may result.
Do not install the product within the reach of young children.
The product may fall and injure children.
z
Edible oil, such as soybean oil, can damage or deform the product. Do not install
the product in a kitchen or near a kitchen counter.
Caution
Take care not to drop the product when moving it.
z
Otherwise, product failure or personal injury may result.
!
When installing the product on a cabinet or shelf, make sure that the bottom
edge of the front of the product is not protruding.
z
z
The product may fall and break or cause a personal injury.
Install the product only on cabinets or shelves of the right size.
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Before Using the Product
7
Before Using the Product
Put down the product carefully.
z
The product may fall and break or cause a personal injury.
!
Installing the product in an unusual place (a place exposed to a lot of fine
particles, chemical substances or extreme temperatures, or an airport or train
station where the product should operate continuously for an extended period of
time) may seriously affect its performance.
SAMSUNG
!
z
installation if you want to install the product at such a place.
Operation and Safety
Warning
High voltage runs through the product. Do not attempt to disassemble, repair, or
modify the product on your own.
z
z
An electric shock or fire may result.
Before moving the product, turn off the power switch and disconnect the power
cable and all other connected cables.
z
Damage to the cord may result in a fire or electric shock.
!
!
If the product generates a strange noise, a burning smell, or smoke, remove the
power cord immediately and contact Samsung Customer Service Center (page
z
An electric shock or fire may result.
Do not let children hang from the product or climb on top of it.
z
The product may fall, and your child may become injured or seriously
harmed.
If the product falls or the exterior is damaged, power off the product, remove the
z
Otherwise, an electric shock or fire may result.
Do not put a heavy object, toy, or sweets on top of the product.
z
The product or heavy objects may fall as children try to reach for the toy or
sweets resulting in a serious injury.
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Before Using the Product
8
Before Using the Product
During a lightning or thunderstorm, power off the product and remove the power
cable.
z
An electric shock or fire may result.
Do not drop objects on the product or apply impact.
An electric shock or fire may result.
!
!
z
Do not move the product by pulling the power cord or any cable.
z
Otherwise, the cable may be damaged and product failure, an electric shock
or fire may result.
If a gas leakage is found, do not touch the product or power plug. Also, ventilate
the area immediately.
GAS
z
Sparks can cause an explosion or fire.
!
Do not lift or move the product by pulling the power cord or any cable.
z
Otherwise, the cable may be damaged and product failure, an electric shock
or fire may result.
Do not use or keep combustible spray or an inflammable substance near the
product.
z
An explosion or fire may result.
Ensure the vents are not blocked by tablecloths or curtains.
Otherwise, a fire may result from an increased internal temperature.
!
z
Do not insert a metallic object (a chopstick, coin, hair pin, etc.) or inflammable
object (paper, match, etc.) into the vent or ports of the product.
100
z
If water or any foreign substance enters the product, be sure to power off the
product, remove the power cord, and contact Samsung Customer Service
z
Product failure, an electric shock or fire may result.
Do not place objects containing liquid (vases, pots, bottles, etc) or metallic
objects on top of the product.
z
If water or any foreign substance enters the product, be sure to power off the
product, remove the power cord, and contact Samsung Customer Service
z
Product failure, an electric shock or fire may result.
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Before Using the Product
9
Before Using the Product
Caution
Disconnect the power cord from the power socket if you do not plan on using the
-_-
product for an extended period of time (vacation, etc.).
z
Otherwise, a fire may result from accumulated dust, overheating, an electric
shock, or electric leakage.
!
Do not put DC power adapters together.
Otherwise, a fire may result.
z
Remove the plastic bag from the DC power adapter before you use it.
Otherwise, a fire may result.
z
Do not let water enter the DC power adapter or get the adapter wet.
z
z
z
An electric shock or fire may result.
Avoid using the product outdoors where it can be exposed to rain or snow.
Be careful not to get the DC power adapter wet when you wash the floor.
Do not put the DC power adapter near to any heating apparatus.
Otherwise, a fire may result.
z
Keep the DC power adapter in a well-ventilated area.
!
Do not use humidifiers or stoves around the product.
z
An electric shock or fire may result.
Store the small accessories used with the product out of reach of children.
!
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Before Using the Product
10
Before Using the Product
Do not place heavy objects on the product.
z
Product failure or personal injure may result.
When using headphones or earphones, do not turn the volume too high.
Having the sound too loud may damage your hearing.
z
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Before Using the Product
11
Preparations
1
1.1 Checking the Contents
1.1.1 Removing the Packaging
1
Open the packaging box. Be careful not to damage the product when you open the packaging with
a sharp instrument.
2
Remove the styrofoam from the product.
3
4
Check the components and remove the styrofoam and plastic bag.
z
z
The appearance of actual components may differ from the image shown.
This image is for reference only.
Store the box in a dry area so that it can be used when moving the product in the future.
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1 Preparations
12
Preparations
1
1.1.2 Checking the Components
z
z
Contact the dealer from whom you purchased the product if any item is missing.
The appearance of the components and items sold separately may differ from the image shown.
Components
Quick setup guide
Warranty card
User manual
(Not available in some
locations)
Stand connector
Stand base
Power cable
DC power adapter
z
z
Components may vary depending on the country.
The stand base supplied with this product contains a circuit board. Care should be taken when
handling the base.
Items sold separately
The following items can be purchased at your nearest retailer.
LAN cable
USB cable
DVI cable
RS-232C cable
HDMI-DVI cable
D-SUB cable
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1 Preparations
13
Preparations
1
1.2 Parts
1.2.1 Button
The color and shape of parts may differ from what is shown. Specifications are subject to change
without notice to improve quality.
Icon
Description
Press the power button to turn on the product.
Turn on the power
Turn off the power
Press and hold the power button for more than 2 seconds to turn off the
product.
Press the power button while connected to the server. The current
session will close.
Close a session
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1 Preparations
14
Preparations
1
1.2.2 Reverse Side
The color and shape of parts may differ from what is shown. Specifications are subject to change
without notice to improve quality.
SERIAL
LAN
AUDIO
OUT
RGB OUT
DVI OUT
DC 14V
IN
Ports
Description
Connect to a USB device.
SERIAL
Device which support RS-232C connection (interface) can be con-
nected.
LAN
Connect to a network using the LAN cable.
AUDIO
OUT
Connect to an audio output device such as headphones.
RGB OUT
DVI OUT
Connect to the monitor using the D-SUB cable.
Connect to the monitor using the DVI cable.
DC 14V
IN
Connect to the DC power adapter.
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1 Preparations
15
Preparations
1
1.2.3 Right Side View
The color and shape of parts may differ from what is shown. Specifications are subject to change
without notice to improve quality.
MIC
Ports
Description
Connect to an audio output device such as headphones.
Connect to a microphone.
MIC
Connect to a USB device.
Speaker (located on both sides).
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1 Preparations
16
Preparations
1
1.3 Installation
1.3.1 Reassembly
Prepare a monitor that will be
connected to the stand. Put a
protective cloth or cushion on a connector. Then, fasten with
Align the grooves on the monitor Insert the stand base into the
to the grooves on the stand
stand in the direction of the
arrow.
flat surface. Next, place the
monitor facing down onto the
cloth or cushion.
screws.
Fasten the screw tightly (using a After installing the stand, place
screwdriver or coin) into the
bottom of the stand base.
the product upright.
z
The color and shape of parts may differ from what is shown. Specifications are subject to change
without notice to improve quality.
z
z
z
The monitor images in this manual are for reference only. Monitor is sold separately.
Using screws longer than the supplied screws may cause internal product damage.
Do not use a monitor or screw that does not comply with VESA standards. Also, do not use
excessive force when attaching the stand to the monitor. The product may get damaged or fall and
cause personal injury. Samsung shall not be held liable for any damage or injury caused by using
improper screws or attaching the wall-mount kit or desktop stand using excessive force.
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1 Preparations
17
Preparations
1
Caution
Do not unfasten the lock or remove the fixing pin on the stand
before attaching the stand base to the stand.
Do not hold the product upside down only by the stand.
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1 Preparations
18
Preparations
1
1.3.2 Adjusting the Product Height
Adjust the stand height after attaching the stand to the monitor.
The color and shape of parts may differ from what is shown. Specifications are subject to change
without notice to improve quality.
Remove the fixing pin.
Unfasten the lock (outward direction) fixing the
stand height.
Adjust the stand height as desired.
Fasten the lock (inward direction) on the stand.
z
Hold the top center of the product and adjust the height carefully.
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1 Preparations
19
Preparations
1
1.3.3 Anti-theft Lock
An anti-theft lock allows you to use the product securely even in public places. The locking device shape
and locking method depend on the manufacturer. Refer to the user guide provided with your anti-theft
locking device for details. The lock device is sold separately.
To lock an anti-theft locking device:
1
2
3
4
Fix the cable of your anti-theft locking device to a heavy object such as a desk.
Put one end of the cable through the loop on the other end.
Insert the locking device into the anti-theft lock slot at the back of the product.
Lock the locking device.
z
z
z
z
An anti-theft locking device can be purchased separately.
Refer to the user guide provided with your anti-theft locking device for details.
Anti-theft locking devices can be purchased at electronics retailers or online.
The monitor images in this manual are for reference only. Monitor is sold separately.
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1 Preparations
20
Using "PCoIP"
2
2.1 What is a "PC over IP"?
z
z
z
This monitor can decode and display the screen of the server PC encoded and transmitted through
the network (LAN) as well as display the computer screen like a conventional monitor. This monitor
shows a far more improved performance than a normal RDP and has been designed to support a
resolution of 1920*1080 pixels for high-quality graphic work.
This monitor enables reinforced security because it is used by connecting it to a server PC and
enabling you to access the Internet, create documents and edit figures. In addition, this new-
concept monitor enables you to play music, videos and games by connecting an external input
source device such as DSC, MP3, external storage device etc. to the USB port.
This monitor can be utilized for various fields such as video conferencing and co-working by
displaying the network display screen on another display device by connecting the device through
the DVI OUT(RGB OUT) port.
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2 Using "PCoIP"
21
Using "PCoIP"
2
2.2 Connection to Use "PCoIP"
z
z
z
Connect the power cable to the monitor independently.
The port names may vary depending on the monitor.
For details on how to change the input source for your monitor, refer to monitor user manual.
2.2.1 Before Connecting
Pre-connection Checkpoints
z
z
z
Before connecting a source device, read the user manual provided with it.
The number and locations of ports can vary depending on the source device.
Do not connect the power cable until all connections are completed.
Connecting the power cable during connection may damage the product.
Check the types of ports at the back of the product you want to connect.
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2 Using "PCoIP"
22
Using "PCoIP"
2
2.2.2 Connecting to a Video device
z
z
Do not connect the power cable before connecting all other cables.
Ensure you connect a source device first before connecting the power cable.
2.2.2.1 Connection Using the D-SUB Cable (Analogue Type)
RGB IN
RGB OUT
1
2
Connect the D-SUB cable to [RGB IN] on the back of the monitor and [RGB OUT] on the stand
base.
Connect the DC power adapter to the product and a power outlet. Next, turn on the power switch
on the stand base.
3
Change the input signal into analog, using the source button on the monitor.
2.2.2.2 Connection Using the DVI Cable
DVI IN
DVI OUT
1
2
Connect the DVI cable to [DVI IN] on the back of the monitor and [DVI OUT] on the stand base.
Connect the DC power adapter to the product and a power outlet. Next, turn on the power switch
on the stand base.
3
Change the input signal into digital, using the source button on the monitor.
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2 Using "PCoIP"
23
Using "PCoIP"
2
2.2.2.3 Connection Using the HDMI-DVI Cable
HDMI IN
DVI OUT
1
2
Connect the HDMI-DVI cable to [HDMI IN] on the back of the monitor and [DVI OUT] on the stand
base.
Connect the DC power adapter to the product and a power outlet. Next, turn on the power switch
on the stand base.
3
Change the input signal into digital, using the source button on the monitor.
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2 Using "PCoIP"
24
Using "PCoIP"
2
2.2.3 Connecting to a LAN
LAN
1
Connect the LAN cable to [LAN] on the back of the stand base.
It is not supported when the network speed is below or equal to 10Mbps.
2.2.4 Connecting a USB Devices
The [ ] port supports Full-speed USB 1.1.
1
Connect a USB device (keyboard, mouse, etc.) to [ ] on the back or right side of the stand base.
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2 Using "PCoIP"
25
Using "PCoIP"
2
2.2.5 Connecting to Headphones or Speakers
AUDIO OUT
1
Connect an audio output device (headphones or speakers) to [AUDIO OUT] on the back or [
the right side of the stand base.
] on
2.2.6 Connecting MIC
MIC
1
Connect the microphone to [MIC] on the right side of the stand base.
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2 Using "PCoIP"
26
Using "PCoIP"
2
2.2.7 Connection Using a Serial Cable
2.2.7.1 Connection Using a Serial Cable
SERIAL
1
2
Connect the RS-232C cable to [SERIAL] on the back of the product and [SERIAL] on the PC.
Connect the DC power adapter to the product and a power socket. Next, turn on the power switch
on the PC.
Device which support RS-232C connection (interface) can be connected.
2.2.7.2 Remote Control (RS232C)
Cable connections
interface
pin
RS232C(9 pin)
TxD(No.2) RxD(No.3) GND(No.5)
Bits rate
Data Bits
Parity
9600 bps
8 bit
None
Stop Bits
Flow control
Maximum length
1 bit
None
15 m (only shielded type)
z
Pin assignment
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2 Using "PCoIP"
27
Using "PCoIP"
2
Pin
1
Signal
Data Carrier Detect
Received Data
2
3
Transmitted Data
Data Terminal Ready
Signal Ground
4
5
6
Data Set Ready
Request to Send
Clear to Send
7
8
9
Ring Indicator
z
RS232C cable
Connector : 9-pin D-Sub
Cable : Cross (reversed) cable
-P1-
-P1-
-P2-
-P2-
Rx
2
3
5
--------->
3
2
5
Rx
Tx
FEMALE
Tx
<---------
-----------
FEMALE
Gnd
Gnd
z
Connecting method
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2 Using "PCoIP"
28
Using "PCoIP"
2
2.2.8 Connecting to a Secondary Monitor
RGB OUT
RGB IN
DVI IN
DVI OUT
1
2
3
Connect the DVI cable to [DVI IN] on the back of the product and [DVI OUT] on the stand base.
Connect the D-SUB cable to [RGB OUT] on the stand base and [RGB IN] on the secondary monitor.
Connect the DC power adapter to the product and a power outlet. Next, turn on the power switch
on the stand base.
z
z
The [DVI OUT] and [RGB OUT] ports can be used when you want to use PCoIP.
The D-SUB cable can be replaced with the DVI cable and vice versa.
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2 Using "PCoIP"
29
Using "PCoIP"
2
2.2.9 Connecting the Power
Connect the power cable to the DC power
adapter. Next, connect the DC power
adapter to [DC 14V IN] on the stand base.
DC 14V IN
Plug in the power cable to the power socket.
z
The color and shape of parts may differ from what is shown. Specifications are subject to change
without notice to improve quality.
z
z
The monitor images in this manual are for reference only. Monitor is sold separately.
For details on how to change the input source for the monitor, refer to the monitor user manual.
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2 Using "PCoIP"
30
Using "PCoIP"
2
2.3 Connect to host PC using LAN cable
Host PC
LAN Cable
Monitor
HUB
1
2
3
4
Connect the power cable to the monitor and the stand respectively.
Connect the mouse and the keyboard to the USB ports.
Connect the LAN port on the back of the stand and the hub.
Connect the hub and the LAN port of the host PC.
The host PC must have an IP address.
1
2
3
4
After connecting the LAN and setting the IP address, you can view the host PC screen on the monitor.
Use the USB port to connect an external storage device (DSC, MP3, external storage, etc.).
Connecting one Host PC to many client devices is possible only when a virtualization solution such as
VMware is installed on the Host PC.
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2 Using "PCoIP"
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Using "PCoIP"
2
2.4 "PCoIP"
2.4.1 On Screen Display (OSD)
The On Screen Display (OSD) local GUI will appear on the client when the device is powered on and a
PCoIP session is not in progress. The OSD lets the user connect to a host device through the Connect
window.
The Connect window allows access to the Options page which provides some of the functions provided
by the Administrative Web Interface.
To access the Options page, click the Options menu on the Connect window.
2.4.2 Connect Screen
The Connect window will appear during startup except when the client is configured for a managed
startup or auto-reconnect.
You can change the logo that appears above the Connect button by uploading a replacement image
through the Administrative Web Interface Upload menu.
The Network icon at the bottom right of the Connect window shows the status of the network
connection.
A red X over the network icon means either the network is not properly connected or the connection is
still being initialized (i.e., during client boot-up).
Figure 2-1: Network Not Ready (Detail)
Users must wait until the Network Ready icon appears.
Figure 2-2: Network Ready (Detail)
Connect Button
Click the Connect button to start a PCoIP session. When the PCoIP connection is pending, the OSD
local GUI displays a "Connection Pending" message. When the connection is established, the OSD local
GUI will disappear and the session image will appear.
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2 Using "PCoIP"
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Using "PCoIP"
2
Figure 2-3: OSD Connect Screen (Connecting)
2.4.3 OSD Options Menu
Selecting the Options menu will display a list of selections. The OSD Options menu contains:
z
Configuration
This option lets you configure various settings for the device such as network settings, session type,
language, and other settings.
z
z
z
Diagnostics
This option helps you troubleshoot the device.
Information
This option lets you view certain details about the device.
User Settings
This option lets the user define certificate checking mode, Mouse, Keyboard, Display Topology,
as well as the PCoIP protocol image quality.
z
Password
This option lets you update the administrative password for the device.
This option is available through the Management Console program.
Selecting an option will display a settings window.
Figure 2-4: OSD Options Menu
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2 Using "PCoIP"
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Using "PCoIP"
2
2.4.4 Configuration Window
The Configuration option on the Administrative Web Interface and OSD lets you configure various
settings for the device.
The tabs in the Configuration window are:
z
z
z
Network
Discovery
OSD
z
z
z
IPv6
z
z
z
Label
Session
Display
Language
Reset
Each tab has the following buttons: OK, Cancel, and Apply. These buttons allow the administrator to
accept or cancel the changes made.
The OSD configuration options are a subset of the options available in the Administrative Web Interface.
To make changes to the configuration settings, you will need an administrator password. You do not
need a password to view the Diagnostic and Information menus. Applicable only when the Password
item is available.
Network Tab
You can configure the host and client network settings from the Initial Setup page or Network page.
After you update the parameters on this page, click Apply to save your changes.
The Network parameters can also be configured using the Administrative Web Interface.
Figure 2-5: Network Configuration
z
Enable DHCP
When Enable DHCP is enabled, the device will contact a DHCP server to be assigned an IP
address, subnet mask, gateway IP address and DNS servers. When disabled, the device requires
these parameters to be set manually.
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2 Using "PCoIP"
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Using "PCoIP"
2
z
IP Address
The IP address of the device. If DHCP is disabled, you must set this field to a valid IP address. If
DHCP is enabled, you cannot edit this field.
z
Subnet Mask
The subnet mask of the device. If DHCP is disabled, you must set this field to a valid subnet mask. If
DHCP is enabled, you cannot edit this field.
It is possible to configure an illegal IP address/subnet mask combination (e.g., invalid mask)
making the device unreachable. Ensure you set the subnet mask properly.
z
Gateway
The gateway IP address of the device. If DHCP is disabled, this field is required. If DHCP is enabled,
you cannot edit this field.
z
Primary DNS Server
The primary DNS IP address of the device. This field is optional. If the DNS server IP address is
configured using the Connection Manager, the address may be set as an FQDN instead of an IP
address.
z
Secondary DNS Server
The secondary DNS IP address of the device. This field is optional. If the DNS server IP address is
configured using the Connection Manager, the address may be set as an FQDN instead of an IP
address.
z
Domain Name
The domain name used (e.g., 'domain.local'). This field is optional. This field specifies the host or
domain of the client.
z
FQDN
The Fully Qualified Domain Name for the host or client. The default value is pcoip-host-<MAC> or
pcoipportal-<MAC> where <MAC> is the MAC address of the host or client. The domain name is
appended if used (e.g., pcoip-host-<MAC>.domain.local). This field is read-only on this page.
z
Ethernet Mode
Lets you configure the Ethernet mode of the host or client as:
†
†
†
Auto
100 Mbps Full-Duplex
10 Mbps Full-Duplex
When you choose 10 Mbps Full Duplex or 100 Mbps Full Duplex and then click Apply, a warning
message will appear.
"Warning: When Auto-Negotiation is disabled on the PCoIP device, it must also be disabled on the
switch. Additionally, the PCoIP device and switch must be configured to use the same speed and
duplex parameters. Different parameters may result in a loss of network connectivity. Are you sure
you want to continue?"
Click OK to change the parameter.
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You should always set the Ethernet Mode to Auto and only use 10 Mbps Full Duplex or 100
Mbps Full Duplex when the other network equipment (i.e., switch) is also configured to operate at
10 Mbps full-duplex or 100 Mbps full-duplex. An improperly configured Ethernet Mode may
result in the network operating at half-duplex which is not supported by the PCoIP protocol. The
session will be severely degraded and eventually dropped.
IPv6 Tab
The IPv6 page lets you enable IPv6 for PCoIP devices connected to your IPv6 network.
z
z
IPv6 is not currently supported by VMware View.
When you make a change to one of the settings on this page, you must reboot your device for the
change to take effect.
Figure 2-6: IPv6 Configuration
z
z
z
z
z
Enable IPv6
Enable this field to enable IPv6 for your PCoIP devices.
Link Local Address
This field is automatically populated.
Gateway
Enter the gateway address.
Enable DHCPv6
Enable this field to set up Dynamic Host Configuration Protocol version 6 (DHCPv6) for your device.
Primary DNS
The primary DNS IP address of the device. If DHCPv6 is enabled, this field is automatically populated
by the DHCPv6 server.
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2
z
z
z
Secondary DNS
The secondary DNS IP address of the device. If DHCPv6 is enabled, this field is automatically
populated by the DHCPv6 server.
Domain Name
The domain name used (e.g., 'domain.local') for the host or client. If DHCPv6 is enabled, this field is
automatically populated by the DHCPv6 server.
FQDN
The fully qualified domain name for the host or client. If DHCPv6 is enabled, this field is automatically
populated by the DHCPv6 server
z
z
z
Enable SLAAC
Enable this field to set up stateless address auto-configuration (SLAAC) for your devices.
Enable Manual Address
Enable this field to set up a manual (static) address for the device.
Manual Address
Enter the IP address for the device.
Label Tab
The Label page is available from the host or client. The Label page lets you add information for the
device.
The Portal Label parameters can also be configured using the Administrative Web Interface.
Figure 2-7: Label Configuration
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z
PCoIP Device Name
If the PCoIP Device Name allows the administrator to give the Host or Portal a logical name. The
default value is pcoip-host-MAC or pcoip-portal-MAC where MAC is the MAC address of the Host
or Portal.
z
PCoIP Device Description
A description and additional information such as the location of the endpoint for the device. The
firmware does not use this field. It is provided for administrator use only.
z
Generic Tag
Generic tag information about the device. The firmware does not use this field. It is provided for
administrator use only.
Discovery Tab
Use the settings on the Discovery Configuration page to erase the discovery of hosts and clients in
your PCoIP system and dramatically reduce the configuration and maintenance effort for complex
systems. This discovery mechanism is independent of DNS SRV discovery.
For SLP discovery to work, routers must be configured to forward multicast traffic between subnets.
DNS-SRV Discovery is the recommended discovery mechanism because most deployments do not
allow this.
Figure 2-8: Discovery Configuration
z
Enable Discovery
If the Enable Discovery option is enabled, the device will dynamically discover peer devices using
SLP Discovery without requiring prior information on their locations in the network. This can
dramatically reduce configuration and maintenance effort for complex systems.
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2
SLP discovery requires routers configured to allow multicast. DNS-SRV Discovery is the
recommended method.
Session Tab
The Session page lets you configure how the host or client device connects to or accepts connections
from peer devices.
The Session parameters can also be configured using the Administrative Web Interface.
Figure 2-9: Session Configuration
z
Connection Type
When you select a direct session connection type from the Session page, specific configuration
options will appear.
Figure 2-10: Connection Type Configuration
z
DNS Name or IP Address
Enter the IP address or DNS name for the host.
This setting is only available on the client.
z
Advanced
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Language Tab
The Language page lets you change the user interface language.
z
z
This setting affects the local OSD GUI. It is only available on the client.
The Language parameters can also be configured using the Administrative Web Interface.
Figure 2-11: Language Configuration
z
Language
Configure the OSD language. This setting determines the language for OSD only. It does not affect
the language setting for the actual user session.
Supported languages: English, French, German, Greek, Spanish, Italian, Portuguese, Korean,
Japanese, Traditional Chinese, Simplified Chinese
z
Keyboard Layout
Change the layout of the keyboard. When the user starts a session, this setting is controlled through
the virtual machine. If the Windows Group Policy Object (GPO) is set to allow the keyboard layout
setting, the setting is applied during the session of the user. If the Windows GPO is not set to allow
the setting, the setting is not applied.
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OSD Tab
The OSD page allows the screensaver timeout to be set using the On Screen Display parameter.
z
z
The OSD parameters can also be configured using the Administrative Web Interface.
The OSD page is only available on the client. It is unavailable on the host.
Figure 2-12: OSD Configuration
z
Screen-Saver Timeout
Configure the screensaver timeout before the client sets the attached displays into low-power mode.
You can configure the timeout mode in seconds. The maximum timeout value is 9999 seconds. A
setting of 0 seconds disables the screensaver.
Display Tab
The Display page lets you enable the Extended Display Identification Data (EDID) override mode.
This function is only available through the OSD.
Under normal operation, the GPU in the host computer queries a monitor attached to the zero client to
determine the monitor's capabilities. In some situations, a monitor may be connected to a client in a way
that prevents the client from reading the EDID information, such as when connecting through certain
KVM devices. The options in this page configure the client to advertise default EDID information to the
GPU.
Enabling display override forces the default monitor display information to be used which may not be
compatible with the connected monitor resulting in a blank monitor. Only enable display override when
there is no valid EDID information and monitor display characteristics are known.
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Figure 2-13: Display Configuration
z
Enable display override
This option is intended for legacy systems. It configures the client to send default EDID information
to the host when a monitor cannot be detected or is not attached to the client. In versions of
Windows prior to Windows 7, once the host had no EDID information, it would assume no monitors
were attached and would never recheck. This option ensures that the host always has EDID
information when the client is in session.
The following default resolutions are advertised when this option is enabled:
z
z
z
z
z
z
z
z
z
800x600 @60 Hz
1024x768 @60 Hz (native resolution advertised)
1280x800 @60 Hz
1280x960 @60Hz
1280x1024 @60 Hz
1600x1200 @60 Hz
1680x1050 @60 Hz
1920x1080 @60 Hz
1920x1200 @60 Hz
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Reset Tab
The Reset Parameters page lets you reset configuration and permissions to factory default values
stored in onboard flash memory.
z
z
Reset can also be initiated using the Administrative Web Interface.
Resetting parameters to factory default values does not revert the firmware or clear the custom
OSD logo.
Figure 2-14: Reset
z
Reset Parameters
When you click this button, a message will appear prompting you for confirmation. This prevents an
accidental reset.
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2.4.5 Diagnostics Window
The Diagnostic menu contains links to pages with run-time information and functions that may be useful
for troubleshooting.
The Diagnostic options in the OSD are a subset of those available through the Administrative Web
Interface.
z
Event Log
z
Session Statistics
z
PCoIP Processor
z
Ping
Each tab has a Close button to close the window.
Event Log Tab
The Event Log page lets you view and clear event log messages from the host or client.
The Administrative Web Interface allows you to change the log filter setting on the device which controls
the level of detail of the messages in the log. When you set the filter to “terse,” the device will log short
and concise messages.
The Event Log page allows you to enable and define syslog to collect and report events that meet the
IETF standard for logging program messages.
The Event Log can also be initiated using the administrative web interface.
Figure 2-15: Event Log
z
View event log message
The View event log messages field displays log messages with time stamp information. There are
two buttons available.
†
Refresh
Selecting the Refresh button refreshes the event log messages displayed.
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2
†
Clear
Click to delete all event log messages stored on the device.
Session Statistics Tab
The Session Statistics page lets you view current statistics when a session is active. If a session is not
active, you can view the statistics from the last session.
Session Statistics can also be viewed using the administrative web interface.
Figure 2-16: Session Statistics
z
PCoIP Packets Statistics
†
†
†
PCoIP Packets Sent
The total number of PCoIP packets sent in the current/last session.
PCoIP Packets Received
The total number of PCoIP packets received in the current/last session.
PCoIP Packets Lost
The total number of PCoIP packets lost in the current/last session.
z
Bytes Statistics
†
Bytes Sent
The total number of bytes sent in the current/last session.
Bytes Received
†
The total number of bytes received in the current/last session.
z
Round Trip Latency
The minimum, average, and maximum roundtrip PCoIP system (e.g., host to client and then back to
host) and network latency in milliseconds (+/- 1 ms).
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PCoIP Processor Tab
The PCoIP Processor page lets you reset the host or client and view the uptime of the client PCoIP
processor since the last boot.
The PCoIP Processor Uptime can also be viewed in the administrative web interface.
Figure 2-17: PCoIP Processor
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2
Ping Tab
The Ping page allows you to ping a device to see if it is reachable across the IP network. This may help
you determine if a host is reachable. As a result of firmware releases 3.2.0 and later forcing the “do not
fragment” flag in the ping command, you can use this feature to determine the maximum MTU size.
Figure 2-18: Ping
z
Ping Settings
†
†
†
Destination
IP Address or FQDN to ping
Interval
Interval between ping packets
Packet Size
Size of the ping packet
z
Packets
†
Sent
Number of ping packets transmitted
Received
†
Number of ping packets received
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2.4.6 Information Window
The Information page lets you see details about the device. The Administrative Web Interface shows
version, VPD, and attached device information. The OSD lets you view the device version information.
The Version page lets you view the hardware and firmware version details for a device.
Figure 2-19: Version
z
VPD Information
Vital Product Data (VPD) is information set by the factory to uniquely identify each Portal or Host.
†
†
†
†
†
MAC Address
Host/client unique MAC address
Unique Identifier
Host/client unique identifier
Serial Number
Host/client unique serial number
Firmware Part Number
Part number of the current firmware
Hardware Version
Host/client hardware version number
z
Firmware Information
The Firmware Information reflects the current PCoIP firmware details.
†
Firmware Version
Version of the current firmware
Firmware Build ID
†
Revision code of the current firmware
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†
Firmware Build Date
Build date for the current firmware
z
z
PCoIP Processor Revision
The silicon revision of the PCoIP processor. Revision B of the silicon is denoted by a 1.0.
Bootloader Information
The Bootloader information reflects the current PCoIP bootloader details.
†
†
†
Bootloader Version
Version of the current bootloader
Bootloader Build ID
Revision code of the current bootloader
Bootloader Build Date
Build date of the current bootloader
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2
2.4.7 User Settings Window
The User Settings page allows you to access tabs to define the Certificate Checking Mode, the mouse
and keyboard settings, PCoIP protocol image quality, and display topology.
The tabs in the User Settings menu are:
z
z
VMware View
Image
z
z
Mouse
z
z
Keyboard
Display Topology
Touch Screen
VMware View Tab
The VMware View page allows configuration for use with a VMware View Connection Server.
z
If VCS Certificate Check Mode Lockout is enabled from the Administrative Web Interface, users
will not be able to modify the settings on this page.
z
The VMware View parameters can also be configured using the administrative web interface.
Figure 2-20: VMware View Configuration
z
z
Reject the unverifiable connection
Configure the client to reject the connection if a trusted and valid certificate is not installed.
Warn if the connection may be insecure
Configure the client to display a warning if an unsigned or expired certificate is encountered. You
can also configure the client to display a warning message if the certificate is not self-signed and the
zero client trust store is empty.
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z
Allow the unverifiable connection
Configure the client to allow all connections.
Mouse Tab
The Mouse page lets you change the mouse cursor speed settings for the OSD sessions.
The OSD mouse cursor speed setting does not affect the mouse cursor settings when a PCoIP session
is active unless the Local Keyboard Host Driver function is being used. Refer to the "PCoIP Host
Software for Windows User Guide (TER0810001)" for more details. This function is only available
through the OSD. It is not available in the Administrative Web Interface.
Figure 2-21: Mouse
z
Mouse Speed
Configure the speed of the mouse cursor.
You can also configure the mouse speed through the PCoIP host software. Refer to the "PCoIP
Host Software for Windows User Guide (TER0810001)" for more details.
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Keyboard Tab
The Keyboard page lets you change the keyboard repeat settings for the OSD session.
z
The keyboard settings do not affect the keyboard settings when a PCoIP session is active unless
the Local Keyboard Host Driver function is used. Refer to the "PCoIP Host Software for Windows
User Guide (TER0810001)" for more details. This setting is only available through the OSD. It does
not appear on the Administration Web Interface.
z
You can also configure the keyboard repeat settings through the PCoIP host software. Refer to the
"PCoIP Host Software for Windows User Guide (TER0810001)" for more details.
Figure 2-22: Keyboard
z
z
z
Keyboard Repeat Delay
Lets users configure the client keyboard repeat delay.
Keyboard Repeat Rate
Lets users configure the client keyboard repeat rate.
Repeat Settings Test Box
Lets users test the chosen keyboard settings.
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Image
The Image page allows you to make changes to the image quality of the PCoIP session. This applies to
sessions between PCoIP zero clients and PCoIP host cards in a remote workstation.
To configure the image quality settings for a VMware View virtual desktop, adjust the PCoIP session
variables. Refer to "VMware View 4 to PCoIP Client WAN Network Guidelines" for more information.
The Image parameters can also be configured using the Administrative Web Interface.
Figure 2-23: Image
z
Image Quality Preference
Use the slider to adjust the balance between image sharpness and smooth motion during a PCoIP
session when network bandwidth is limited.
This field is also accessible on the host if the PCoIP Host Software is installed. The slider can be
found under the Image tab of the host software. This setting does not work in PCoIP sessions with
VMware View virtual desktops running release 5.0 or earlier.
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Display Topology
The Display Topology page allows users to change the position, rotation, and resolution of a display for
a PCoIP session. To apply the Display Topology feature to a PCoIP session between a zero client and a
Virtual Machine (VM), VMware View 4.5 or later is required.
To apply the Display Topology feature to a PCoIP session between a zero client and a PCoIP host, you
must have the PCoIP host software installed on the host. See the "PCoIP Host Software for Windows
User Guide (TER0810001)" for details.
The Display Topology tab has no corresponding menu in the Administration Web Interface.
For details about the Display Topology feature for a PCoIP session between a host card and a zero
client, refer to the "PCoIP Host Software for Windows User Guide (TER0810001)".
Always change the Display Topology settings using the Display Topology tab on the zero client OSD-
>Options->User Settings interface. Do not try to change these settings using the Windows Display
Settings in a virtual machine when using VMware View.
Figure 2-24: Display Topology
z
Enable Configuration
The device can be configured with display position, rotation and resolution settings if enabled. The
settings are saved when you click Apply or OK and are applied when the device is reset.
z
Display Layout
Select whether you want a horizontal or vertical layout for your displays (A and B). This setting should
reflect the physical layout of the displays on your desk.
†
Horizontal: Select to arrange A and B horizontally, with A located to the left of B.
†
Vertical: Select to arrange A and B vertically, with A located above B.
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A maximum of two displays can be enabled at the same time.
z
Alignment
Select how you want displays A and B aligned when they are different sizes.
This setting affects which area of the screen to use when you move the cursor from one display to
the other. The alignment options that appear in the drop-down list depend on whether you have
selected a horizontal or vertical display layout.
z
Primary
Configure which DVI port on the zero client that you want as the primary port.
The display that is connected to the primary port becomes the primary display (i.e., the display that
contains the OSD menus before you initiate a PCoIP session and the display that is requested for
the Windows taskbar after you initiate the session).
†
†
Port 1: Select to configure DVI-1 port on the zero client as the primary port.
Port 2: Select to configure DVI-2 port on the zero client as the primary port.
z
z
Position
Specify which display is physically connected to Port 1 and Port 2.
Rotation
Configure the rotation of the display in Port 1 and Port 2:
†
†
†
†
No rotation
90° clockwise
180° rotation
90° counter-clockwise
z
Resolution
The display resolution can be configured for a PCoIP session between a virtual machine or host and
a zero client. The zero client detects the supported display resolutions of the monitor and populates
them to the drop-down menu. By default, the native resolution of the display is used.
z
Revert
Resets the configurations on this page to their last saved settings.
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Touch Screen
The Touch Screen page allows you to configure and calibrate certain settings of an attached Elo
TouchSystems touch screen display.
The Touch Screen page is only available through the OSD. It is not available from the Administrative
Web Interface.
Figure 2-25: Touch Screen
z
z
z
Enable right click on hold
Select this checkbox to allow users to emulate a right-click when they touch the screen and hold it
for a few seconds. If disabled, right-click is not supported.
Right click delay
Slide the pointer to a position between Long and Short to determine how long a user must touch
and hold the screen to emulate a right-click.
Touch screen calibration
When you first connect the touch screen to the zero client, the calibration program will start. On the
touch screen, touch each of the three targets as they appear.
To test the calibration, run your finger along the monitor and ensure that the cursor follows it. If it is
not successful, the calibration program automatically restarts. Once calibrated, the coordinates are
stored in flash.
To manually start the calibration program, from the OSD Touch Screen page, click Start. Follow the
onscreen prompts.
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2.4.8 Password Window
This option is available through the Management Console program.
The Password page lets you update the local administrative password for the device. The password can
be a maximum of 20 characters. Some PCoIP devices have password protection disabled by default.
The Password page is not available on these devices. You can enable password protection through the
PCoIP Management Console for these devices.
z
z
This parameter affects the Administrative Web Interface and the local OSD GUI.
Take care when updating the client password as the client may become unusable if the password
is lost.
Figure 2-26: Change Password
z
z
z
z
Old Password
This field must match the current administrative password before you can update the password.
New Password
The new administrative password for both the administrative web interface and the local OSD GUI.
Confirm New Password
This field must match the New Password field for the password to be updated.
Reset
If the client password is lost, you can click the Reset button to request a response code from the
client vendor. The challenge code is sent to the vendor. The vendor qualifies the request and returns
a response code if authorized by Teradici.
When the response code is correctly entered, the password of the client is set to an empty value.
You must enter a new password.
Contact the client vendor for more information when an authorized password reset is required. This
option is not available through the Administrative Web Interface. It is only available through the OSD.
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Figure 2-27: Authorized Password Reset
Details on how to use PCoIP are subject to change without notice. To view the latest information, visit
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Troubleshooting Guide
3
3.1 Requirements Before Contacting Samsung Customer
Service Center
3.1.1 Check the following.
Sound issue
There is no sound.
Check the connection of the audio cable or adjust
the volume.
Check the volume.
Adjust the volume.
The volume is too low.
If the volume is still low after turning it up to the
maximum level, adjust the volume in the audio
settings program.
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59
Specifications
4
4.1 General
Model Name
NB-NH
This product uses 100 to 240V. Refer to the label at the back
of the product as the standard voltage can vary in different
countries.
Power Supply
Video Signal
Server connector
Speaker
RGB OUT, DVI OUT
LAN
1 W x 2 (stereo)
9.6 X 13.4 X 8.9 inches / 244.0 X 340.0 X 227.0 mm /
2.3 kg / 5.1 Ib
Dimensions ( W x H x D ) / Weight
Tilt Degree
USB
-3°( 2°) ~ 25°( 2°)
USB 2.0 X 4(Down stream)
Temperature : 50 ˚F ~ 122 ˚F (10 ˚C ~ 50 ˚C)
Humidity : 10 % ~ 90 %, non-condensing
Operating
Environmental
considerations
Storage
Temperature : -4˚F ~ 113˚F (-20 ˚C ~ 45 ˚C)
Humidity : 5 % ~ 90 %, non-condensing
VESA (W x H)
100 mm X 100 mm, 75 mm X 75 mm
The above specifications are subject to change without notice to improve quality.
This device is a Class B digital apparatus.
(USA only)
Dispose unwanted electronics through an approved recycler.
To find the nearest recycling location, go to our website:
CALIFORNIA USA ONLY (Applicable for networking models only.)
This Perchlorate warning applies only to primary CR(Manganese Dioxide) Lithium coin cells in the
product sold or distributed ONLY in California USA
perchlorate."
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4 Specifications
60
Specifications
4
4.2 Power consumption
Normal operation mode
Power off (S5)
(Powerbutton
off)
Power off
(Power
switch off)
PowerSaver
Stand by (S3)
Typical
Rating
Power lamp
On
Off
Off
Off
Power
Consumption
7.3 W
19.4 W
Less than 0.8 W
0 W
Less than 1.0 W
z
z
The power consumption level can vary in different operating conditions or when settings are
changed.
To reduce the power consumption to 0 watts, turn off the switch on the adapter or disconnect the
power cable. Be sure to disconnect the power cable when you will not be using the product for an
extended period of time. To reduce the power consumption to 0 watts when the power switch is
not available, disconnect the power cable.
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4 Specifications
61
Appendix
Contact SAMSUNG WORLD WIDE
If you have any questions or comments relating to Samsung products, please contact the SAMSUNG
customer care center.
NORTH AMERICA
U.S.A
1-800-SAMSUNG (726-7864)
1-800-SAMSUNG (726-7864)
CANADA
(English)
(French)
MEXICO
01-800-SAMSUNG (726-7864)
LATIN AMERICA
ARGENTINE
BOLIVIA
0800-333-3733
800-10-7260
BRAZIL
0800-124-421
4004-0000
CHILE
800-SAMSUNG (726-7864)
From mobile 02-482 82 00
COLOMBIA
01-8000112112
0-800-507-7267
COSTA RICA
(Spanish)
(English)
DOMINICA
1-800-751-2676
1-800-10-7267
800-6225
(Spanish)
(English)
ECUADOR
(Spanish)
(English)
EL SALVADOR
(Spanish)
(English)
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Appendix
62
Appendix
LATIN AMERICA
1-800-299-0013
GUATEMALA
(Spanish)
(English)
HONDURAS
800-27919267
(Spanish)
(English)
JAMAICA
1-800-234-7267
NICARAGUA
00-1800-5077267
(Spanish)
(English)
PANAMA
800-7267
(Spanish)
(English)
PERU
0-800-777-08
PUERTO RICO
TRINIDAD & TOBAGO
VENEZUELA
1-800-682-3180
1-800-SAMSUNG (726-7864)
0-800-100-5303
EUROPE
AUSTRIA
BELGIUM
0810 - SAMSUNG
(7267864, € 0.07/min)
02-201-24-18
(Dutch)
(French)
BOSNIA
05 133 1999
BULGARIA
CROATIA
CYPRUS
07001 33 11 , normal tariff
062 SAMSUNG (062 726 7864)
8009 4000 only from landline
(+30) 210 6897691 from mobile
and land line
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Appendix
63
Appendix
EUROPE
CZECH
800 - SAMSUNG (800-726786)
Samsung Electronics Czech and Slovak, s.r.o.,
Oasis Florenc, Sokolovská 394/17, 180 00, Praha 8
DENMARK
EIRE
70 70 19 70
0818 717100
800-7267
ESTONIA
FINLAND
FRANCE
GERMANY
09 85635050
01 48 63 00 00
0180 5 SAMSUNG bzw.
0180 5 7267864* (*0,14 €/Min. aus
dem dt. Festnetz, aus dem
Mobilfunk max. 0,42 €/Min.)
GREECE
80111-SAMSUNG (80111 726
7864) only from land line
(+30) 210 6897691 from mobile
and land line
HUNGARY
ITALIA
06-80-SAMSUNG (726-7864)
800-SAMSUNG (726-7864)
8000-7267
LATVIA
LITHUANIA
LUXEMBURG
MACEDONIA
MONTENEGRO
NETHERLANDS
8-800-77777
261 03 710
023 207 777
020 405 888
0900 - SAMSUNG
(0900-7267864) (€ 0,10/Min)
NORWAY
POLAND
815 56480
0 801-1SAMSUNG (172-678)
+48 22 607-93-33
PORTUGAL
RUMANIA
08008 SAMSUNG (08008 726
7864)
TOLL FREE No.
SERBIA
SLOVAKIA
SPAIN
0700 Samsung (0700 726 7864)
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Appendix
64
Appendix
EUROPE
SWEDEN
SWITZERLAND
0771 726 7864 (SAMSUNG)
0848-SAMSUNG
(7267864, CHF 0.08/min)
(German)
(French)
U.K
0330 SAMSUNG (7267864)
CIS
ARMENIA
0-800-05-555
AZERBAIJAN
BELARUS
088-55-55-555
810-800-500-55-500
0-800-555-555
GEORGIA
KAZAKHSTAN
8-10-800-500-55-500
(GSM: 7799)
KYRGYZSTAN
MOLDOVA
MONGOLIA
RUSSIA
00-800-500-55-500
0-800-614-40
+7-800-555-55-55
8-800-555-55-55
8-10-800-500-55-500
0-800-502-000
TADJIKISTAN
UKRAINE
(Ukrainian)
(Russian)
UZBEKISTAN
8-10-800-500-55-500
ASIA PACIFIC
AUSTRALIA
CHINA
1300 362 603
400-810-5858
(852) 3698 - 4698
HONG KONG
(Chinese)
(English)
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Appendix
65
Appendix
ASIA PACIFIC
INDIA
1800 1100 11
3030 8282
1800 3000 8282
1800 266 8282
INDONESIA
0800-112-8888
021-5699-7777
JAPAN
0120-327-527
MALAYSIA
NEW ZEALAND
PHILIPPINES
1800-88-9999
0800 SAMSUNG (0800 726 786)
1-800-10-SAMSUNG (726-7864)
for PLDT
1-800-3-SAMSUNG (726-7864)
for Digitel
1-800-8-SAMSUNG (726-7864)
for Globe
02-5805777
SINGAPORE
TAIWAN
1800-SAMSUNG (726-7864)
0800-329-999
0266-026-066
THAILAND
VIETNAM
1800-29-3232
02-689-3232
1 800 588 889
MIDDlE EAST
BAHRAIN
8000-4726
(English)
(Arabic)
EGYPT
IRAN
08000-726786
021-8255
JORDAN
800-22273
065777444
KUWAIT
183-2255
(English)
(Arabic)
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Appendix
66
Appendix
MIDDlE EAST
MOROCCO
080 100 2255
OMAN
800-SAMSUNG (726-7864)
(English)
(Arabic)
SAUDI ARABIA
9200-21230
(English)
(Arabic)
TURKEY
U.A.E
444 77 11
800-SAMSUNG (726-7864)
AFRICA
ANGOLA
91-726-7864
0800-726-000
7095- 0077
8000 0077
BOTSWANA
CAMEROON
COTE D’ IVOIRE
GHANA
0800-10077
0302-200077
KENYA
0800 724 000
NAMIBIA
8197267864
NIGERIA
0800-726-7864
800-00-0077
SENEGAL
SOUTH AFRICA
TANZANIA
UGANDA
ZAMBIA
0860-SAMSUNG (726-7864)
0685 88 99 00
0800 300 300
211350370
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Appendix
67
Appendix
Responsibility for the Pay Service (Cost to Customers)
When the service is requested, in spite of in warranty, we may charge you for a visit from a service
technician in the following cases.
Not a product defect
Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
z
If a service technician gives instructions on how to use product or simply adjusts options without
disassembling product.
z
z
If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)
If a product is reinstalled or devices are connected additionally after installing the purchased product
for the first time.
z
z
z
z
z
z
If a product is reinstalled to move to a different spot or to move to a different house.
If customer requests instructions on how to use because of another company's product.
If customer requests instructions on how to use the network or another company's program.
If customer requests software installation and setup for the product.
If a service technician removes/cleans dusts or foreign materials inside of the product.
If customer requests an installation additionally after purchasing a product through home-shopping
or online.
A Product damage caused by customer's fault
Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
z
z
z
External impact or drop.
Use of supplies or separatly sold product unspecified by Samsung.
Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Electronics Co., Ltd.
z
z
z
Remodeling or repairing the product by customer.
Using it with incorrect voltage or non-authorised electrical connections.
Not following the "cautions" in User Manual.
Others
z
If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
z
If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
Lamp, Filter, Ribbon, etc.)
If customer requests a service in case the product has no defect, service fee may be charged. So
please read User Manual first.
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Appendix
68
Appendix
Correct Disposal
Correct Disposal of This Product (Waste Electrical & Electronic Equipment)
(Applicable in countries with separate collection systems)
This marking on the product, accessories or literature indicates that the product and its
electronic accessories (e.g. charger, headset, USB cable) should not be disposed of
with other household waste at the end of their working life. To prevent possible harm to
the environment or human health from uncontrolled waste disposal, please separate
these items from other types of waste and recycle them responsibly to promote the
sustainable reuse of material resources.
Household users should contact either the retailer where they purchased this product,
or their local government office, for details of where and how they can take these items
for environmentally safe recycling.
Business users should contact their supplier and check the terms and conditions of the
purchase contract. This product and its electronic accessories should not be mixed with
other commercial wastes for disposal.
Correct disposal of batteries in this product
(Applicable in countries with separate collection systems)
The marking on the battery, manual or packaging indicates that the battery in this
product should not be disposed of with other household waste. Where marked, the
chemical symbols Hg, Cd or Pb indicate that the battery contains mercury, cadmium or
lead above the reference levels in EC Directive 2006/66.
The battery incorporated in this product is not user replaceable. For information on its
replacement, please contact your service provider. Do not attempt to remove the
battery or dispose it in a fire. Do not disassemble, crush, or puncture the battery. If you
intend to discard the product, the waste collection site will take the appropriate
measures for the recycling and treatment of the product, including the battery.
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Appendix
69
Index
Symbols
"PCoIP" 32
A
Appendix 62
C
Checking the Contents 12
Connect to the host PC using a LAN cable 31
Connection to Use "PCoIP" 22
Contact SAMSUNG WORLD WIDE 62
Copyright 4
Correct Disposal 69
G
General 60
I
Installation 17
P
Parts 14
S
Safety Precautions 5
W
What is a PC over IP 21
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Index
70
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