Cover1-1 Page 1 Friday, October 27, 2000 8:42 PM
FAX1400L
Operating Instructions
<Basic Features>
Read this manual carefully before you use this product and keep it handy for future
reference.
For safety, please follow the instructions in this manual.
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How to Read This Manual
Symbols
In this manual, the following symbols are used:
R WARNING:
This symbol indicates a potentially hazardous situation that might result in
death or serious injury when you misuse the machine without following the in-
structions under this symbol. Be sure to read the instructions, all of which are de-
scribed in the Safety Information section in the Advanced Features manual.
R CAUTION:
This symbol indicates a potentially hazardous situation that might result in mi-
nor or moderate injury or property damage that does not involve personal injury
when you misuse the machine without following the instructions under this
symbol. Be sure to read the instructions, all of which are described in the Safety
Information section in the Advanced Features manual.
* The statements above are notes for your safety.
Important
If this instruction is not followed, paper might be misfed, originals might be
damaged, or data might be lost. Be sure to read this.
Preparation
This symbol indicates the prior knowledge or preparations required before op-
erating.
Note
This symbol indicates precautions for operation, or actions to take after misop-
eration.
Limitation
This symbol indicates numerical limits, functions that cannot be used together,
or conditions in which a particular function cannot be used.
Reference
This symbol indicates a reference.
{
}
Keys built into the machine's operation panel.
i
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TABLE OF CONTENTS
Manuals for this machine ......................................................................... 1
Basic Features (This Manual) ....................................................................... 1
Advanced Features....................................................................................... 1
1.Introduction
Part Names................................................................................................. 3
Front View..................................................................................................... 3
Rear View...................................................................................................... 4
Operation Panel......................................................................................... 5
Symbols and Conventions Used in This Manual.................................... 7
2.Faxing
Types of Transmission ............................................................................. 9
Suitable Document Types....................................................................... 10
Memory Transmission and Immediate Transmission.......................... 11
Memory Transmission................................................................................. 11
Canceling a Memory Transmission............................................................. 14
Immediate Transmission............................................................................. 15
Canceling an Immediate Transmission....................................................... 15
When Setting Thin and Soft Documents..................................................... 16
Very Fine Detail Faxing.......................................................................... 17
Resolution ................................................................................................... 17
Reception Modes..................................................................................... 18
Switching Between Auto, Fax, and Telephone Mode ................................. 19
3.Setup
Initial Settings and Adjustments............................................................ 21
Initial Settings (Function 61)........................................................................ 21
Storing and Editing Fax Numbers (Functions 31 & 32) ....................... 23
Storing, Editing and Erasing Quick Dial Numbers (Function 31) ................ 23
Quick Dial Label.......................................................................................... 24
Attaching the Quick Dial Sheet ................................................................... 24
Storing, Editing and Erasing Speed Dial Numbers (Function 32) ............... 24
Storing and Editing a Group of Fax Numbers (Function 33)............... 26
Erasing Groups ........................................................................................... 28
Programming the Group Key ...................................................................... 29
Entering Characters ................................................................................ 30
Entering Symbols........................................................................................ 30
Entering Numbers ....................................................................................... 30
Wild Cards................................................................................................... 31
ii
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4.Troubleshooting
Loading Paper into the Paper Tray........................................................ 33
Adjusting The Volume and Sounds The Machine Makes (Function 92)... 35
If an Indicator Lights on the Operation Panel....................................... 36
Communication Problems...................................................................... 37
Clearing a Document Jam ...................................................................... 38
Clearing a Copy, Fax, or Print Jam........................................................ 39
Inside the Machine...................................................................................... 39
When Paper Will Not Feed.......................................................................... 41
Error Messages........................................................................................ 43
Solutions to Common Problems............................................................ 45
INDEX........................................................................................................ 50
iii
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iv
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Manuals for this machine
There are the Basic Features manual and the Advanced Features manual for this
machine. Please consult the manual that suits your needs.
Basic Features (This Manual)
The Basic Features manual explains the most frequently used fax functions and
operations.
Advanced Features
The Advanced Features manual describes more advanced functions, and also
explains settings for key operators.
❖ Chapter 1 Advanced Transmission Features
Explains about sending at a specific time without having to be by the machine
and also taking advantage of off-peak telephone line charges.
❖ Chapter 2 Communication Information
Explains about erasing a fax message stored in memory and checking the con-
tents of any files in memory.
❖ Chapter 3 Transmission Features
Explains about useful features for transmission. You can find out about dial-
ing numbers easily.
❖ Chapter 4 Reception Features
Explains about reception features. You can find out about receiving messages
in telephone mode, and printing with the Reverse Order Printing function for
easier document distribution.
❖ Chapter 5 Copying
Read this chapter when you would like to know about copying operations
and functions.
❖ Chapter 6 Facsimile User Tool
Explains about how to print telephone number lists. You can print out those
lists at any time.
❖ Chapter 7 Key Operator Settings
Explains about functions the key operator handles. You can find out about
setting up the Date and Time, and selecting the display language.
1
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❖ Chapter 8 Troubleshooting
Explains about reading error reports. When these reports are printed out,
check the report and take the appropriate action.
❖ Chapter 9 Maintaining Your Machine
Explains about cleaning the rollers and scanner, replacing the toner cartridge
and cleaning pad and so on.
❖ Chapter 10 Installation
Explains about the machine environment and installing the optional Memory
card.
❖ Chapter 11 Appendix
You can check the option and specifications for this machine.
2
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1. Introduction
Part Names
Front View
1. Front Unit
6. Paper Tray Extension
Open this unit when changing the toner
cartridge.
Extend to support originals.
7. Paper Tray
Holds up to 100 sheets of plain paper.
2. Document Guides
Slide the left guide to fit the size of the pa-
per you are feeding.
8. Power Switch
The Power Switch turns your machine on
and off.
3. Automatic Document Feeder
(ADF)
9. Front Unit Release Tab
Hold this tab when opening Front Unit.
Holds up to some sheets of paper for au-
tomatic feeding. Place originals face
down.
10. Print Delivery Tray
Copies, incoming faxes are stacked here.
4. Operation Panel
Key panel for operating the machine.
Limitation
5. Document Delivery Tray
Scanned documents are stacked on the
document delivery tray.
❒ Do not place more than 50 sheets of
paper stock on the Print Delivery
Tray.
3
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Introduction
Rear View
1
1. Power Socket
2. Front Unit Release Tab
Hold this tab when opening Front Unit.
3. Optional Card Insertion Slots
Insert the Optional Memory Card.
4. TEL/LINE
Connect your telephone line and external
telephone here.
4
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Operation Panel
Operation Panel
1
1. {Reception Mode} key
6. Control panel Display
Press this to select the reception mode
(Tel, Fax or Auto).
The Liquid Crystal Display guides you
through tasks and informs you of the
state of the machine. Messages appear
here. The display consists of two 20-char-
acter lines.
Lights when the reception mode is Tele-
phone.
2. Check Display indicator
The Check Disp. Indicator blinks to tell
you to read the display.
7. {Speed Dial} key
Press the {Speed Dial} key using Speed
Dialer Feature.
3. Receive File indicator
8. Arrow keys
T {Yes} accept
U {No} reject/ {Help} Print help list
W scroll left/ {Paper Size} The paper size
selection screen for Paper Tray will ap-
pear.
V scroll right/ {Option} Press to access
the options.
The Receive File indicator lights when an
incoming message was received into
memory. (see P.36 “If an Indicator Lights
on the Operation Panel”).
4. Add Toner indicator
Blinks when toner is about to run out and
lights continuously when toner has run out.
5. {Resolution} key
9. Memory key/ indicator
The resolution/Halftone is indicated by
these three indicators and can be changed
by the resolution/Halftone. When the In-
dicator is not lit, Standard is selected.
When the Memory indicator is on, then
memory transmission is in effect, if it is off,
immediate transmission is in effect. Switch
between the two with the {Memory} key.
5
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Introduction
10. {Function} key
18. {Quick Dial} keys
Press the {Function} key and enter a two
digit code to access Functions 11 to 51.
(For Functions 61 to 94, enter 6, the access
code on see Chapter 7, “Access Code for
There are 20 Quick Dial keys. Use them to
store individual fax numbers (see P.23
“Storing and Editing Fax Numbers (Func-
tions 31 & 32)” ) or groups (see P.26 “Stor-
ing and Editing a Group of Fax Numbers
(Function 33)” ). You can also use these
keys to enter characters (see P.30 “Enter-
ing Characters” ). In addition you can reg-
ister Quick Dial 09 as the Dial Option key
(see Chapter 3, “Dial Options-Assigning
the Dial Option key” in the Advanced
Features manual). You can also use
Quick Dial 10 as a Group key (see P.29
“Programming the Group Key”)
1
Functions 61 to 94” in the Advanced Fea-
tures manual.)
11. {Copy} key
Press this to copy the document now in
the Automatic Document Feeder.
12. {Stop} key
Press the {Stop} key to stop a transmis-
sion or a document scanning, to stop a re-
ception or to stop a long copy run. The
machine will finish printing out the sheet
being printed and then stop.
Press to clear any selected settings and
return the condition it was in just after
being switched on.
13. {Start} key
Press the {Start} key to start all tasks.
14. Ten key pad
Use the ten key pad (sometimes called
the ten keys) to dial fax numbers, to enter
the numbers of copies, etc.
15. {Pause/Redial} key
The {Pause/Redial} key inserts a pause
when you are dialing or storing a fax
number. Or, press the key to redial the
last number dialed. (The redial feature
does not work once you have started di-
aling a new number.)
16. {Clear} key
Press the {Clear} key to erase the last
character or digit entered, or use the left
and right arrow keys to move the cursor,
and then press Clear to erase whatever is
at the cursor.
17. {On Hook Dial} key
Press to dial a phone call from the keypad
without lifting the external telephone
handset (if the machine is connected to
the external telephone).
6
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Symbols and Conventions Used in This Manual
Symbols and Conventions Used in This
Manual
1
❖ Documents:
A document is anything you put
on the feed table of your machine,
whether you are faxing it or copy-
ing it.
❖ Prints:
A print is anything that comes out
of the machine: a fax message you
received or a copy you made.
❖ Procedures:
Procedures are described step by
step. Perform them in order. When
you see a display, it always shows
what comes after performing the
step it accompanies. Other illustra-
tions accompanying steps help
you find the right key or handle, or
show you how to perform the step.
A This is a step in a procedure.
THI S CORRESPONDS TO
THE LCD DI SPLAY.
7
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Introduction
1
8
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2. Faxing
Types of Transmission
There are two types of transmission.
Important
❒ If there is a power failure, the pow-
er switch is turned off, or the plug
is pulled out for more than 12
hours (without optional memory),
all files stored in memory are de-
leted. As soon as power is restored,
the Power Failure Report is print-
ed to help you identify deleted
files. See Chapter 8, “Power Fail-
ure Report” in the Advanced Fea-
tures manual.
❖ Memory Transmission
When a fax message is stored in
memory , then transmission starts
automatically. It is convenient
when you would like to take docu-
ments back in a hurry.
You can send the same message to
more than one destination in a sin-
gle operation. This technique is re-
ferred to as Broadcasting.
Receiver
Transmitter (This machine)
Receiver
Receiver
GDRH230E
❖ Immediate Transmission
The machine dials immediately, and
transmits the fax while scanning.
It is convenient when you would
like to send a message immediate-
ly, and would like to check wheth-
er you have successfully connected
with the other party's fax machine.
A fax message is not stored in
memory.
Transmitter
(This machine)
Receiver
GDRH240E
9
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Faxing
Suitable Document Types
Do not place damaged pages in the
Automatic Document Feeder.
Note
❒ Copies made with a copier that
uses silicone oil may cause a mis-
feed. To avoid this, do not scan
such copies until five or ten min-
utes after copying.
• If your pages are curled or dog
eared, flatten them.
• If your pages are stuck together,
2
shuffle the stack.
• Clearly Written
• If your pages are folded, torn, or
Small faint characters may not
be transmitted clearly.
patched together, make copies.
• If your pages have binding files,
• Uniform Page Size
Do not use different sizes of
document in the same transmis-
sion.
trim the edges or make copies.
Important
❒ Do not place originals that contain
the following materials in the Au-
tomatic Document Feeder ;
• Uniform Paper Quality
Do not use different types of pa-
per quality in the same trans-
mission.
• Crayon
• Paint
• Charcoal, soft pencil
• Glue
Reference
See Chapter11, “Document and
Paper Specifications” in the Ad-
vanced Features manual.
• Thermal paper
• Clips
• OHP Sheets, vinyl-coated paper
• Waxed paper
• Carbon paper
• Silicone oil
10
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Memory Transmission and Immediate Transmission
Memory Transmission and Immediate
Transmission
There are two ways to send a fax mes-
A Make sure that the machine is in
sage.
standby mode for faxing.
• Memory Transmission
The display should look like this:
2
• Immediate Transmission
READY 1 00% 1 0:00
SET DOC. OR DI AL NO.
Memory Transmission
Note
Memory Transmission is convenient
because:
❒ If the display shows “SAVING
ENERGY”, press any key to exit
Energy Saving mode.
• Fax messages can be scanned
much more quickly (you can take
your document away from the fax
machine without waiting too
long).
READY
SAVI NG ENERGY
1 00% 1 0:00
• While your fax message is being
sent, another user can operate the
machine (people will not have to
wait by the fax machine too long).
B Fan your document stack (at most
30 pages: 80g/m2) to make sure all
pages are loose, then square it.
• You can send the same message to
more than one place with the same
operation.
• After you press the {Start} key, the
machine doesn't dial until all the
pages of your fax message have
been stored in the memory.
Note
❒ If your document gets stuck while
it is being processed, press the
{Stop} key, and turn to P.38 “Clear-
ing a Document Jam” for instruc-
tions on how to safely remove the
original.
Note
❒ All pages in your document
must be one-sided and be of the
same size.
11
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Faxing
C Carefully insert the document
stack face down into the Auto-
matic Document Feeder. At this
time, the Panel display should
change to “DIAL FAX NUMBER”.
F Dial the number in one of the fol-
lowing ways.
TRANSMI T Y/START
5551 234kkkkkkkkkkkkk
Ten Key Pad
Quick Dial
2
1
4
7
*
2
5
3
6
9
07
06
GFDIAL1N
GFDIAL0N
Speed Dial
Group
Example:
*1
Method
Quick
Important
Example: Speed Dial 10
Speed Dial
Dial key 08.
❒ Gently insert the documents,
until you feel them catch on the
rollers inside the Automatic
Document Feeder.
*2
Method
Quick
0
1
Dial key 10 and 1
on the ten key pad.
GFDIAL2N
*1
*2
In this example Group Dial is pro-
grammed in Quick Dial 08.
In this example Quick Dial key 10
is programmed as the Group key,
and Group dial number 1 is pro-
grammed.
Note
❒ Make sure this message ap-
pears. If it does not, your docu-
ment will not be scanned from
the Automatic Document Feed-
er.
Note
❒ If you want to erase a digit of
the phone number, press the
{Clear} key. If you want to erase
the entire number, press the
{No} key.
❒ You can dial before you set the
document. Place the document
after you dial the number and
go to step G.
D The display will look like this:
❒ The maximum destinations you
can dial using the ten key pad is
49. However, this limitation is
also subject to memory capaci-
ty.
TRANSMI T OPTI ONi
DI AL FAX NUMBER
E If the memory indicator is not lit,
press the {Memory} key.
12
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Memory Transmission and Immediate Transmission
Reference
H Press the {Start} key.
Programming Quick Dial: see
P.23 “Storing and Editing Fax
Numbers (Functions 31 & 32)”.
The machine will dial the destina-
tion's number.
Programming Speed Dial: see
P.23 “Storing and Editing Fax
Numbers (Functions 31 & 32)”.
5551 234
SET DOC. OR DI AL NO.
2
Programming Group Dial: see
P.26 “Storing and Editing a Group
of Fax Numbers (Function 33)”.
Note
❒ If the other party's line is busy,
your machine will dial again.
(See Chapter 3, “Redial” in the
Advanced Features manual.)
Programming Group key: see
P.29 “Programming the Group
Key”.
READY 98% 1 0:04
SET DOC. OR DI AL NO.
G Press the {Yes} key to enter an-
other number.
❒ If the other party's fax machine
answers, both machines will
connect and yours will send the
message. A name or a label will
appear on the upper line.
TRANSMI T DI AL/START
DI AL NEXT FAX NUMBER
Note
❒ If your line goes through a local
switchboard (a PBX), remember
to dial the exit code. Press the
{Pause} key immediately after
entering the code. If the number
includes a country code, press
the {Pause} key after the coun-
try code, and then dial the rest
of the number.
❒ Repeat steps F and G until all
destinations are entered.
❒ If you have only one destina-
tion, press the {Start} key.
❒ The machine stores your mes-
sage and dials the first number
(or, if you select Send Later, it
will return to standby mode and
the fax message will be sent at
the time that you selected).
Reference
Send Later: see Chapter 1,
“Sending at a Specific Time
(Send Later)” in the Ad-
vanced Features manual.
13
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Faxing
B Press the V key to scroll through
Canceling a Memory
Transmission
the messages.
You will see the display. A number
or a label will appear on the lower
line.
Before start is pressed
FI LE NO.027
5551 234
Y/hi
A Press the {Stop} key, or remove
2
the document you have set.
Note
While the document is being scanned in
❒ Press the W key to obtain a list of
all the files and their numbers. If
you already know the number
of the file to erase, enter it di-
rectly from the ten key pad.
A Press the {Stop} key.
The fax message which has already
been scanned in is canceled.
C Press the {Yes} key.
During Transmission
FI LE NO.027
CLEAR?
Y/N
A Press the {Stop} key during com-
munication.
D Press the {Yes} key again to erase
5551 234
STOP & CLR FI LE? Y/N
the file.
E Press the {Function} key.
B Then, press the {Yes} key to can-
Note
cel the transmission.
❒ To erase another file, go to step
B.
While the message is awaiting
transmission (Functions 21)
Every time you store a fax message in
your machine's memory, a new file is
created. Each file is given a number.
This number appears on the File Re-
serve Report, Journal and Transmis-
sion Result Report. To see which files
are currently in memory, you may
print a file list.
A To erase a fax message stored in
memory; press the {Function} {2}
{1}, and then the {Yes} key.
FI LE NO.kkk KPAD/hi
PRI NT LI STh/SEARCHi
14
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Memory Transmission and Immediate Transmission
C Dial.
Immediate Transmission
TRANSMI T Y/START
5551 234kkkkkkkkkkkkk
Immediate Transmission is conven-
ient when:
• You wish to quickly check whether
you have successfully connected
with the other party's fax machine.
Note
❒ If you install an external tele-
phone, you can send the mes-
sage manually. Pick up the
external telephone handset and
dial.
2
• Your machine's memory is getting
full.
The machine dials immediately after
you press the {Start} key. The mes-
sage is scanned and transmitted page
by page without being stored in
memory.
D Press the {Start} key.
5551 234
DI ALI NG
A Make sure that the machine is in
standby mode.
The machine dials and connects to
the other party. The number that
you dialed and the other party's
OWN NAME or FAX NUMBER is
displayed.
The display should look like this:
READY 1 00% 1 0:00
SET DOC. OR DI AL NO.
Note
Canceling an Immediate
Transmission
❒ The memory indicator should
go out. If the memory indicator
is lit, press the {Memory} key.
Before start is pressed
B Place the entire document face
down into the Automatic Docu-
ment Feeder.
A Press the {Stop} key, or remove
the document you have set.
TRANSMI T OPTI ONi
DI AL FAX NUMBER
While dialing or during transmission
Note
A Press the {Stop} key.
❒ No more than 30 pages (80g/
However, the fax message which
has already scanned in has trans-
mitted.
m2).
❒ You can dial before you set the
document. Place the document
after you dial the number and
go to step D.
Remove the document after it is
canceled.
15
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Faxing
When Setting Thin and Soft
Documents
A Open the operation panel (A),
and then insert the document un-
til the paper end touches the pro-
jection next to the roller (B).
2
Limitation
❒ When setting thin and soft doc-
uments, set one sheet of docu-
ments.
B Close the operation panel and
make sure it locks securely into
place.
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Very Fine Detail Faxing
Very Fine Detail Faxing
If you need to send a document which
requires optimum clarity, select the
resolution setting appropriate to your
needs.
Limitation
❒ If the other party's machine does
not support the resolution at
which you are sending, this ma-
chine automatically switches to a
resolution supported by the other
party's machine.
You can select different settings for
each page of your message. Simply
change the settings for page 2 while
page 1 is being scanned.
2
Note
❒ Faxing at a higher resolution re-
quires more time. Frequent use of
high resolution could cause an in-
crease in your phone bill, especial-
ly for long distance transmissions.
Resolution
The resolution button gives you con-
trol over document quality. The indi-
cators above the button show the
current setting. Choose a setting that
matches your document.
❖ Standard:
Standard quality. Use for most
printed or typewritten documents.
This is selected when the other res-
olution indicators are not lit.
❖ Detail:
High quality. Use for documents
with small print or fine details.
❖ Fine:
Very high quality. Use this for high
quality reproduction.
❖ Halftone:
Use this for optimum quality if
your document contains photo-
graphs/diagrams with complex
shading patterns or gray tones. If
you choose this setting, resolution
will automatically be Detail.
17
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Faxing
Reception Modes
The machine can treat incoming fax
messages and telephone calls in three
ways.
❖ Fax mode
In this mode the machine automat-
ically answers incoming calls.
When a call is received, the ma-
chine rings a few times to alert you
that a message is being sent, then
starts receiving and printing the
message. Fax mode is ideal for a
dedicated fax line.
❖ Auto mode
Use this mode if your line is shared
2
by a fax machine and telephone.
When a call comes in, the machine
will ring a number of times to give
you the chance to pick up the ex-
ternal telephone handset. If you do
not pick up and the call is a fax
message, the machine will go into
fax mode and start receiving. You
can choose the number of times the
machine rings before taking the
call by altering the Auto Ring time
(see Chapter 7, “Setting The Auto
Ring Time" in the Advanced Fea-
tures manual).
❖ Telephone mode
Use this mode if your line is shared
by a fax machine and a telephone,
but you wish to answer all calls
yourself and decide whether they
are fax messages or telephone
calls. You must manually hit the
Start key to receive a fax.
The machine will ring continuous-
ly until you answer the call, so you
have to be near the machine at all
times.
❖ Connecting to a Telephone An-
swering Machine (TAM)
The Manual Receive indicator is lit
when the machine is in this mode.
When Auto Mode is selected,
you can connect the machine to
a Telephone Answering Ma-
chine (TAM).
TAM mode ensures that your
answering machine has the
chance to respond to incoming
telephone calls. If the call hap-
pens to be a fax message, the
message will be given to the fax
machine automatically.
In the TAM Mode, the Auto Ring
count must be set to one ring
more than the number of rings
that your answering machine
waits before it takes the call.
Important
❒ If the Auto Mode function does
not operate as expected when us-
ing an answering machine, leave
the first five seconds of the an-
swering machine message blank.
18
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Reception Modes
Switching Between Auto, Fax,
and Telephone Mode
The Manual Receive indicator is lit
when the machine is in Telephone
mode. To switch to a different mode,
follow the steps below.
2
A Press the {Reception Mode} key.
RECEI VE MODE Y/hi
iFAX TEL AUTO
B Press the W and V keys to select
the mode you require.
RECEI VE MODE Y/hi
FAX TEL iAUTO
C Press the {Yes} key.
READY 1 00% 1 0:00
SET DOC. OR DI AL NO.
19
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Faxing
2
20
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3. Setup
Initial Settings and Adjustments
Before you connect your machine to
the telephone system, you must enter
Important
❒ The FAX NUMBER code is re-
quired by international law. You
cannot legally connect a fax ma-
chine to the telephone system if the
FAX NUMBER code is not pro-
grammed. Further, the FAX
HEADER code and the date and
time of transmission must be in-
cluded in the header of all pages
faxed to, from, or within the Unit-
ed States.
a few settings and make a few adjust-
ments.
❖ OWN NAME :
This should be your name or com-
pany name, in 20 characters or less.
During a communication, if the
other party's fax machine supports
OWN NAME, then this replaces
the FAX NUMBER following. The
other party's name will appear on
your display, and yours on theirs.
Initial Settings (Function 61)
❖ FAX HEADER :
This must be the telephone
number of the line your machine is
connected to.
Your FAX HEADER can be up to
32 characters long, and is printed
on the header of every page you
send. Required in the United
States.
During the course of this procedure
you will have to enter letters and oth-
er characters.
Use the ten key pad for entering num-
bers. Use Quick Dial keys 1 to 8 for
entering letters, the {Yes} key to ac-
cept a character, and Quick Dial key
10 to enter spaces and symbols. See
P.30 “Entering Characters” for details.
❖ FAX NUMBER :
This is your fax machine's phone
number, which must include coun-
try and area codes. During any
communication, your FAX
NUMBER appears on their dis-
play. (Conversely their FAX
NUMBER appears on your dis-
play.)
If these settings have been made be-
fore, the messages on the display will
not always match those shown here.
The setting already entered will ap-
pear along with the trans “CHANGE?”.
In this case, press the {Yes} key to
change the setting.
A Press {Function} {6} and enter the
access code {2} {2} {2} {2}. Press
{6} {1}, and then the {Yes} key.
Limitation
❒ The FAX NUMBER feature is
not available in some areas.
Y/NEXTi
SETOWNNAME
21
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Setup
B Press the {Yes} key.
G Press the {No} key.
The OWN NAME programmed in
OWN NAME ABC
kkkkkkkkkkkkkkkkkkkk
step C appears. You should keep it.
Press the {No} key to keep the FAX
HEADER as is.
C Enter your office, company, or
personal name, or any other ap-
propriate identification. (Using
the Quick Dial keys.)
Y/NEXTi
SET FAX NUMBER
Note
3
OWN NAME ABC Y/hi
XYZ COMPANYkkkkkkkkk
❒ If you wish to change it, press
the {Yes} key and edit the FAX
HEADER.
Reference
H Press the {Yes} key.
See P.30 “Entering Characters” .
D Press the {Yes} key.
FAX NUMBER KPAD
kkkkkkkkkkkkkkkkkkkk
OWN NAME ABC Y/N
XYZ COMPANYkkkkkkkkk
I Enter your phone number includ-
ing the country and area codes.
E Press the {Yes} key.
“PROGRAMMED” will flash on the
display.
FAX NUMBER KPAD/Y/N
+61 1 23456789kkkkkkkk
Y/NEXTi
J Press the {Yes} key.
SET FAX HEADER
“PROGRAMMED” will flash on the
display.
F Press the {Yes} key.
Y/NEXTi
SET PSTN ACCESS NO.
HEADER CHANGE? Y/N
XYZ COMPANY
K Press the {Function} key to finish.
READY 1 00% 1 0:00
SET DOC. OR DI AL NO.
22
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Storing and Editing Fax Numbers (Functions 31 & 32)
Storing and Editing Fax Numbers
(Functions 31 & 32)
You can store numbers that you often
B Select a Quick Dial in any one of
use in the machine's memory. A
stored number will remain in memo-
ry even if the power is cut.
the following ways:
•Press a Quick Dial key (e.g. press
Quick Dial 01).
You can store numbers in two ways.
a01 PROGRAM? Y/hi
❖ Quick Dials
3
The number is assigned to its own
key. To dial that number, just press
the key. You can store up to 20
numbers in this way.
• Press the V key until the Quick
Dial you want appears on the dis-
play.
❖ Speed Dials
C Press the {Yes} key.
The number is given a two-digit
code. To dial the number, press the
{Speed Dial} key and enter the
code. There are 50 Speed Dial
codes available numbered 00 to 49.
a01 KPAD/N
kkkkkkkkkkkkkkkkkkkk
D Do one of the following:
•Enter the fax number you wish to
store in this Quick Dial using the
ten key pad, and then press the
{Yes} key.
Storing, Editing and Erasing
Quick Dial Numbers (Function 31)
This procedure describes how to store
and edit fax numbers in Quick Dial
keys.
a01 KPAD/Y/N
21 2551 234kkkkkkkkkkk
A Press {Function} {3} {1}, and then
•To clear the number, press the
{No} key, and then the {Yes} key,
and go to step H.
the {Yes} key.
ak QUI CK/hi
PRI NT LI STh/SEARCHi
E Do one of the following:
•If you wish to enter or edit a label
for this Quick Dial, press the {Yes}
key.
Note
❒ To print a list of all Quick Dials
and their contents, press the W
key and the {Yes} key, and then
press the {Start} key.
a01
PROGRAM LABEL?
Y/N
•If you do not wish to give this
number a label, press the {No} key
and go to step G.
23
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Setup
F Enter or edit the label using the
Quick Dial keys and the ten key
pad. See P.30 “Entering Charac-
ters”
Attaching the Quick Dial Sheet
You can write the stored numbers on
the Quick Dial Sheet provided, and
attach it to the machine
a01 ABC Y/N
NEW YORK OFFI CEkkkkk
A Fit the Quick Dial Sheet over the
Quick Dial Keys.
G Press the {Yes} key.
3
ak QUI CK/hi
PRI NT LI STh/SEARCHi
Note
❒ To print a Quick Dial List, press
the W key to select “LIST”.
Then, press the {Yes} Key, and
then the {Start} key.
❒ To print a Quick Dial label,
choose “LABEL”. Then, press the
{Yes} key, and then the {Start}
key.
Storing, Editing and Erasing
Speed Dial Numbers (Function 32)
This procedure describes how to store
and edit fax numbers in Speed Dials.
H You now have two choices:
•To store, edit or delete another
Quick Dial, go to step B.
A Press {Function} {3} {2}, and then
•To finish, press {Function} key.
the {Yes} key.
bkk KPAD/hi
PRI NT LI STh/SEARCHi
Quick Dial Label
Use this function to print a sheet
showing the contents of each Quick
Dial. The size of the sheet matches the
dimensions of the keys.
Note
❒ To print a list of all Speed Dials
and their contents, press the
and t3hen press the {Start} key.
W
key,
The following items are printed de-
pending on what is stored in each
key:
B Select a Speed Dial in any one of
the following ways:
• Fax number label
•Enter the Speed Dial code on the
ten key pad. (e.g. 01)
• Group Dial label
b01 PROGRAM? Y/hi
• Press the V key until the Speed Di-
als you want appears on the display.
24
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Storing and Editing Fax Numbers (Functions 31 & 32)
C Press the{Yes} key.
H You now have two choices:
•To store, edit or delete another
b01 KPAD/N
kkkkkkkkkkkkkkkkkkkk
Speed Dial, go to step B.
•To finish, press {Function} key.
D Do one of the following:
•Enter the fax number you wish to
store in this Speed Dial using the
ten key pad. Then, press the {Yes}
key.
3
b01 KPAD/Y/N
21 2551 234kkkkkkkkkkk
•To clear the number, press the
{No} key, and then the {Yes} key
and go to step H.
E Do one of the following:
•If you wish to enter or edit a label
for this Speed Dial, press the {Yes}
key.
b01
PROGRAM LABEL?
Y/N
•If you do not wish to give this
number a label, press the {No} key
and go to step G.
F Enter or edit the label using the
Quick Dial keys.
b01 ABC Y/N
NEW YORK OFFI CEkkkkk
G Press the {Yes} key.
bkk KPAD/hi
PRI NT LI STh/SEARCHi
Note
❒ To Print a Speed Dial List, press
the W key, and then the {Start}
key.
25
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Setup
Storing and Editing a Group of Fax
Numbers (Function 33)
❒ If you register the same destina-
❖ Groups
If you often broadcast messages to
tion more than once with a
Speed Dial or Quick Dial in
Groups, it is only counted as
one item. However, if you regis-
ter two or more identical desti-
nations with the ten keys they
will be counted as two or more
items.
the same set of destinations, you
can combine these numbers into a
group. Then just select the group
and each number will be dialed in
sequence automatically.
You can register the following
items in a Group:
3
• Destination fax numbers
• Group name (up to 20 charac-
ters)
You can enter destination numbers
by Quick Dial keys, Speed Dials, or
Ten keys.
❒ If all destinations are different,
you may not be able to store 30
destinations in a Group.
❒ Print the Group Dial List and
keep it when you register or
change destinations. See Chap-
ter 6, “Lists You Can Print Out
Yourself” in the Advanced Fea-
tures manual.
Note
❒ You can register up to 3 Groups.
❒ The combined maximum number
of destinations you can register in
all Groups is 90.
❒ How to count numbers
Registered items
❒ The number of destinations that
can be registered with the ten
keys depends on how the ma-
chine is used. In theory you can
register up to a combined maxi-
mum of 49 destinations with the
ten keys for all groups. Howev-
er, if you register 49 items with
the ten keys, Memory Transmis-
sion becomes unavailable. Only
register up to 48 items with the
ten keys.
Quick Dial: [01], [03], [05]
Speed Dial: [01], [02], [10]
Ten Key: 0312345678
Quick Dial: [01], [05]
Speed Dial: [01], [02], [08]
Ten Key: 0312345678,
0451119999
❒ The maximum number of desti-
nations you can register in a
Group is 30.
26
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Storing and Editing a Group of Fax Numbers (Function 33)
Registered items
D To program or edit a Quick Dial
key for this group, press the {Yes}
key.
GROUP 1
ak
QUI CK/N
Quick Dial: [01], [02], [03],
Speed Dial: [01], [02], [03]
Ten Key: 0312345678
Note
❒ If you do not program or edit,
press the {No} key and go to
step F.
Quick Dial: [04], [05]
Speed Dial: [04], [05], [06]
Ten Key: 0312345678,
0451119999
3
E Press the Quick Dial key you
wish to use for this group, {01} for
example, and then press the {Yes}
key.
This section describes how to pro-
gram or edit a Group. You can also
get a printout of numbers that are al-
ready stored. In this example we will
program Group 1 into Quick Dial key
01.
Note
❒ If you want to free up the old
Quick Dial key, press the {No}
key, and then the {Yes} key.
A Press {Function} {3} {3}, and then
the {Yes} key.
GROUP 1
PROGRAM LABEL?
Y/N
GROUP k 1 -3/hi
PRI NT LI STh/SEARCHi
❒ If a message like “USED AS..”
flashes up, the key is already in
use. Press a different key.
B Enter the number of the group
you want to program or edit.
F If you wish to give this group a
Note
name, press the {Yes} key.
❒ e.g. Group 1: Press {1}.
❒ To print a list, press the W key,
GROUP 1 ABC
kkkkkkkkkkkkkkkkkkkk
and then press the {Start} key.
C Press the {Yes} key.
Note
❒ If not, press the {No} key and go
GROUP 1
PROGRAM QUI CK?
Y/N
to step H.
G Enter or edit the name, and then
press the {Yes} key.
How to enter characters, see P.30
“Entering Characters”
GROUP 1 KPAD/N
kkkkkkkkkkkkkkkkkkkk
27
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Setup
H Enter a fax number.
Erasing Groups
Note
These steps describe how to erase sin-
gle numbers from a group.
❒ Enter a fax number in one of
these ways :
• Press a Quick Dial key.
A Press the {Function} {3} {3}, and
then the {Yes} key.
• Press the Speed Dial key fol-
lowed by two digits.
GROUP k 1 -3/hi
PRI NT LI STh/SEARCHi
• Enter a number on the ten key
pad.
3
I Press the {Yes} key.
B Enter the group number using the
ten key pad, and then press the
{Yes} key.
Note
❒ If “ALREADY
PROGRAMMED”
briefly flashes up on the dis-
play, either press the {No} key
to keep the number and choose
another number, or press the
{Yes} key to clear.
GROUP 1
PROGRAM QUI CK?
Y/N
Y/N
Y/N
Y/N
C Press the {No} key.
J Press the {No} key to finish enter-
GROUP 1
PROGRAM LABEL?
ing numbers in this group.
Note
D Press the {No} key.
❒ To enter another number, go
back to step H.
GROUP 1
CLEAR?
K Press the {Function} key.
Note
E Press the {Yes} key.
❒ To work on another group, go
to step B.
GROUP 1
CLEARED
F Press the {Function} key.
Note
❒ To delete another number, go to
step B.
28
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Storing and Editing a Group of Fax Numbers (Function 33)
Programming the Group Key
You can program the 3 groups. How-
ever, if there is no room in Quick Dial
keys, this group key is helpful. You
have to Quick Dial 10 as the group
key. How to transmit using the group
key, see P.11 “Memory Transmission”.
A Press {Function} {3} {1}, and then
the {Yes} key.
3
ak QUI CK/hi
PRI NT LI STh/SEARCHi
B Press Quick Dial {10}.
a1 0 PROGRAM? Y/hi
C Press the {Yes} key.
a1 0
PROGRAM GROUP KEY?
Y/N
D Press the {Yes} key.
ak QUI CK/hi
PRI NT LI STh/SEARCHi
E Press the {Function} key.
29
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Setup
Entering Characters
Use the ten key pad for entering numbers. Use Quick Dial keys 1 to 8 for entering
letters, the W and V keys to change to another letter, the {Yes} key to accept a
character, and Quick Dial key 10 for spaces and other characters.
If at any time you make a mistake when entering a character or digit, press the
{Clear} key to erase it. To correct a character or number already entered, use the
W and V keys to reach the mistake, enter the new character, and press {Clear} key
to erase the mistaken character. If you press the {No} key, whole characters are
erased.
3
Quick Dial Key
01 A-
Letters
A, B, C
D, E, F
G, H, I
J, K, L
Quick Dial Key
Letters
P, Q, R
06 P-
07 S-
02 D-
S, T, U
03 G-
08V-
V, W, X, Y, Z
Nothing
04 J-
09
05 M-
M, N, O
10 &, $, !…
Space & Symbols
Note
❒ Enter the fax number using the “+”, “space”, and number keys.
Entering Symbols
A Press {10} of the Quick Dial key.
B Press the W and Vkeys to scroll symbols.
Note
❒ You can enter the following symbols. “Space” & $ ! " # % ' ( ) * + , . / : ; < =
> ? @ [ ¥ ] ^ _
-
C Press the {Yes} key.
Entering Numbers
A Enter numbers using the ten key pad.
30
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Entering Characters
Wild Cards
This feature greatly enhances the effectiveness of the following feature:
• Authorized Reception
In each of these features, you have to store the OWN NAME or FAX NUMBER
of various terminals that you normally receive fax messages from. Then, when
your machine detects an incoming call, it checks the OWN NAME or FAX
NUMBER of the other terminal, and acts accordingly.
When you program OWN NAME's for these features, you can program wild
cards to greatly expand the number of terminals that you can specify.
3
For example, if you wish to accept messages from all 150 branches of XYZ Com-
pany (using Authorized Reception), you do not have to store the OWN NAME
of each branch of XYZ Company. Program “XYZ” as a wild card for Authorized
Reception. If the OWN NAME's of all XYZ branches contain an “XYZ” some-
where in the OWN NAME, messages coming in from them will be accepted, and
sent on to head office.
Note
❒ This feature cannot recognize spaces. If you store MAN as a wild card, and a
terminal with an OWN NAME that includes MANCHESTER, HUMAN, or
HUMANE calls you, your machine will recognize MAN as a wild card and
accept the message.
Reference
Authorized Reception: see Chapter 7,“Rejecting or Accepting Messages from
Specified Senders (Authorized Reception)” in the Advanced Features manual.
OWN NAME and FAX NUMBER: see P.21 “Initial Settings and Adjustments”.
31
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Setup
3
32
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4. Troubleshooting
Loading Paper into the Paper Tray
Important
B Square the stack by tapping it on
a desk or tabletop.
❒ When loading paper into the Paper
Tray, do not load more than 100
sheets of paper (70g/m2–90g/m2).
Overloading the Paper Tray can
cause misfeeds.
❒ Curled paper might cause mis-
feeds.
❒ When paper can not be fed into the
machine, set the paper inside out.
A Fan the stack paper to make sure
that all pages are not sticking to-
gether. The Paper Tray holds up
to 100 sheets of paper (70g/m2–
90g/m2).
C
Push the Document Delivery Tray
toward the Operation Panel(A),
place paper into the Paper Tray(B).
Limitation
Note
❒ Do not fill up papers over the
limit mark on the tray guide.
❒ Remove any paper that may
have dropped inside the ma-
chine in the area vacated by the
Paper Tray.
ZDWY040E
❖ The meaning of the limit mark
• White Line
Recommended amount of
paper.
• Orange Line
Maximum amount of paper.
D Gently return the Document De-
livery Tray to its original posi-
tion.
33
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Troubleshooting
E Squeeze the tray guide and slide
it against the edge of the stack.
Note
4
❒ Paper misfeeds or paper jam
may occur if you ignore the lim-
itation of paper amount.
34
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Adjusting The Volume and Sounds The Machine Makes (Function 92)
Adjusting The Volume and Sounds The
Machine Makes (Function 92)
You can change the beeper (monitor)
D Adjust the reception monitor vol-
volume of the desired feature.
ume with the W and V keys, and
then press the {Yes} key when
finished.
The sound of signal
transmissions.
TRANS MONITOR
RECV MONITOR
ONHOOK MONITOR
DIAL MONITOR
BUZZER
The sound of signal
receptions.
RECV MONI TOR Y/hi
MAX
MI N iii
The sound of signal
on hook dialing.
E Adjust the on hook monitor vol-
ume with W and V keys and press
the {Yes} key when finished.
The sound when a
number is dialed.
4
The sound (does not
buzz) to signal
something going
amiss.
ONHOOK MONI TOR Y/hi
MI N iii
MAX
The sound when a
key is pressed.
KEY
F Adjust the dial monitor volume
with the W and V keys, and then
press the {Yes} key when fin-
ished.
A Press {Function} {6} and enter the
access number {2} {2} {2} {2} .
Then press {9} {2}.
DI AL MONI TOR Y/hi
MI N iii
ADJUSTMENT Y/NEXTi
92 ADJUST VOLUME
MAX
G Adjust the BUZZER monitor vol-
ume with the W and V keys, and
then press the {Yes} key when
finished.
B Press the {Yes} key.
C Adjust the transmission monitor
volume with the W and V keys,
and then press the {Yes} key
when finished.
BUZZER
MI N iii
Y/hi
MAX
TRANS MONI TOR Y/hi
MI N iii
H Adjust the KEY volume with the
W and V keys, and then press the
{Yes} key when finished.
MAX
KEY
MI N iii
Y/hi
MAX
I Press the {Function} key to return
to standby mode.
35
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Troubleshooting
If an Indicator Lights on the Operation
Panel
❖ “PRESS STOP KEY” appears in the
display:
Press the {Stop} key.
❖ The Receive File indicator is lit:
You have received a fax message
which is now stored in the memo-
ry. See Chapter 4, “Printing Mes-
sages that Have Been Received
into Memory (Substitute Recep-
4
tion)” in the Advanced Features
manual.
❖ The Check Display indicator is lit:
Read the message on the display
and check the descriptions listed
on P.43 “Error Messages”.
❖ The Add Toner indicator is blinks:
The toner cartridge is nearly emp-
ty.
❖ The Add Toner indicator is lit:
The toner cartridge is empty. In-
stall a new cartridge. See Chapter
9, “Replacing the Toner Cartridge
and Cleaning Pad” in the Ad-
vanced Features manual.
36
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Communication Problems
Communication Problems
If “ERROR PRESS STOP ” appears in
the display: Press the {Stop} key.
ERROR PRESS STOP KEY
Causes:
• A poor line caused the communi-
cation to fail.
• The line is noisy. Try to retransmit.
• The other machine is out of order.
Ask the other party to check their
machine.
4
37
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Troubleshooting
Clearing a Document Jam
When an original is jammed, “CLEAR
C Close the operation panel, and
ORIGINAL” is displayed – follow this
make sure it locks securely into
place.
procedure to solve the problem.
Note
❒ If copies, fax messages or prints are
jammed, follow the next proce-
dure.
A Open the operation panel.
4
Important
❒ If copying was in progress, be
sure to specify the desired copy
quantity again.
Important
❒ Do not pull out the document
without opening the operation
panel, or you will damage the
scanning mechanism.
B Pull out the misfed original.
38
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Holsten1AE_Basic_FM.book Page 39 Monday, November 6, 2000 8:10 PM
Clearing a Copy, Fax, or Print Jam
Clearing a Copy, Fax, or Print Jam
When “CLEAR COPY” is displayed,
Note
follow this procedure to solve the
❒ If “CLEAR COPY” is still displayed
problem. For how to clear original
jams, see the previous procedure.
after you clear the jam, there may
be paper jammed in another part
of the machine. Check all areas de-
scribed in this section
R WARNING:
When removing the toner cartridge, do not
touch the electrical elements and a screw in-
side the machine as this may damage the
unit.
❒ Switch the power off when loading
paper. If you leave the power
switched on, the paper may be fed
in to the machine causing a paper
jam. Always leave the power
switched on when removing pa-
per.
4
Inside the Machine
A Lift up the tabs located on the
sides of the machine and open the
Front Unit.
R CAUTION:
When removing misfed paper, do not touch
the fusing section because it could be very
hot.
Important
❒ Please remove the paper on the
Print Delivery Tray, before you
open the Front Unit.
Important
❒ Hold a misfed sheet with both
hands and slowly pull it out. Do
not use a tool, such as a screwdriv-
er or tweezers as this may damage
the unit.
39
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Holsten1AE_Basic_FM.book Page 40 Monday, November 6, 2000 8:10 PM
Troubleshooting
B Pull out the toner cartridge.
D Pull out the misfed paper in the
directions indicated by the ar-
rows in the illustrations.
Note
❒ Be sure to hold the toner car-
4
tridge by its handle.
❒ Keep the toner cartridge hori-
zontal to avoid spilling the ton-
er.
C Push back the blue paper release
lever located on the right.
Note
❒ If toner gets on your hands,
wash them immediately.
E Pull the blue release lever back to
its original position.
Note
❒ The lever releases pressure on
the paper. If you do not push it
back, you could damage the
machine when removing paper.
40
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Holsten1AE_Basic_FM.book Page 41 Monday, November 6, 2000 8:10 PM
Clearing a Copy, Fax, or Print Jam
F Install the toner cartridge into the
When Paper Will Not Feed
machine.
If the paper do not feed well, check
using the following procedure.
Important
❒ When loading paper into the Paper
Tray, do not load more than 100
sheets of paper (70g/m2–90g/m2).
Overloading the Paper Tray can
cause misfeeds.
❒ Curled paper might cause mis-
feeds.
Note
❒ When paper will not feed, set the
4
❒ Be sure to hold the toner car-
tridge by its handle.
paper inside out.
A Remove all paper.
❒ Keep the toner cartridge hori-
zontal to avoid spilling the ton-
er.
G Close the Front Unit.
B Lift up the tabs located on the
sides of the machine and open the
front unit.
Important
❒ If a paper misfeed occurs dur-
ing a copy job, be sure to specify
the desired copy quantity again.
Note
❒ If “CLEAR COPY” is still dis-
played after you clear the jam,
there may be paper jammed in
another part of the machine.
Check all areas described in this
section.
Important
❒ Please remove the paper on the
Print Delivery Tray, before you
open the Front Unit.
41
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Troubleshooting
C Close the front unit. When the
front unit is closed, the motor will
start running. When the sound of
the motor stops, set paper in the
original position and continue
with normal operation.
4
D Make sure that the paper tray is
set correctly.
42
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Holsten1AE_Basic_FM.book Page 43 Monday, November 6, 2000 8:10 PM
Error Messages
Error Messages
The following messages may appear while you are operating or programming
the machine.
No polling reception operations have been
programmed.
NO FILE EXISTS
There are no messages in memory waiting for
transmission.
Incorrect file number. Check the file number
and try again.
The memory cannot hold any more telephone
numbers. Either:
TOO MANY DEST.
•
•
Delete some numbers, and try again.
4
Wait until some of the Send Later or other
delayed transmissions waiting in memory
have been carried out, and try again.
This Quick Dial Key has a Group stored in it.
USED AS GROUP DIAL
USED AS DIAL
This Quick Dial Key has a telephone number
stored in it.
This Quick Dial Key is programmed as Group
Key.
USED AS GROUP KEY
Dial Option feature is set in Quick 09.
USED AS DIAL OPTION
NOT PROGRAMMED
Either:
•
•
This Quick Dial Key or Speed Dial Code
does not contain a number.
This Quick Dial Key does not contain a
Keystroke Program.
This number is already included in this Group.
ALREADY PROGRAMMED
ADD TONER
The toner cartridge is empty. Install a new car-
tridge.
The Paper Tray is empty. Load the paper.
ADD PAPER
A document is jammed in the Automatic Doc-
ument Feeder.
CLEAR ORIGINAL
A document is stopped while the document is
being scanned in.
Paper is jammed in the printer.
CLEAR COPY
A cover is not closed properly. Check that
Front Unit is closed.
CLOSE COVER
Machine cannot print a list/file, because the
heater is not warm enough or printer is not
ready, the machine is receiving a fax message
or reports are printed automatically.
UNABLE USE PRINTER
43
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Holsten1AE_Basic_FM.book Page 44 Monday, November 6, 2000 8:10 PM
Troubleshooting
Machine is out of order. Switch the power off
then on again. If the same message appears,
even after doing this, call your service repre-
sentative.
SERVICE CALLk-kkH
The size of the installed paper does not match
the currently selected paper size.
WCHECK PAPER SIZE
Set the paper size or install the appropriate pa-
per. See Chapter 9, “Changing the Paper Size
Settings” in the Advanced Features manual.
The toner cartridge is nearly empty.
TONER NEAR EMPTY
4
44
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Holsten1AE_Basic_FM.book Page 45 Monday, November 6, 2000 8:10 PM
Solutions to Common Problems
Solutions to Common Problems
If a problem is not cleared, even after performing the Action Required, call your
service representative.
Problem
Required Action
STANDBY MODE
Nothing happens when the
switch is turned on.
Check the power cord. Is it properly plugged into the outlet?
Plug it in firmly.
Switch the power on.
SET DOC. OR DIAL NO.is
not displayed.
If no characters are displayed, check that the power cord is
plugged in.
The display does not show the
Ready condition, or the machine
stops during an operation.
Does “CLEAR ORIGINAL” or “CLEAR COPY” appear in
the display?
4
Clear the misfed paper.
Reference
See P.38 “Clearing a Document Jam” , P.39 “Clearing a Copy,
Fax, or Print Jam” .
Does “ADD PAPER” appear in the display?
Load paper into the paper tray. See P.33 “Loading Paper into
the Paper Tray”.
Does “CLOSE COVER” appear in the display?
Close the Front Unit.
Is the Add Toner indicator on?
Load a new toner cassette. See Chapter 9, “Replacing the
Toner Cartridge and Cleaning Pad” in the Advanced Fea-
tures manual.
45
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Holsten1AE_Basic_FM.book Page 46 Monday, November 6, 2000 8:10 PM
Troubleshooting
Problem
Required Action
TRANSMISSION
The original is not pulled into
the Automatic Document Feed-
er.
In case panel display is not changed to “DIAL FAX
NUMBER”, you did not feed the document far enough into
the Automatic Document Feeder.
Insert the document into the Automatic Document Feeder
until it stops.
Retransmit.
Do user maintenance, especially rollers(1). See Chapter 9,
“Cleaning the Rollers and Scanner" in the Advanced Fea-
tures manual.
The telephone line is disconnected.
Check that the line is connected properly.
4
The telephone line type setting is incorrect.
Check the telephone line type setting. See Chapter 7, “Set-
ting the Phone Line Type (Function 62)" in the Advanced
Features manual.
If your machine is connected to your PBX, the dialed
number does not contain an PSTN access code or a pause.
Include the PSTN access number and a pause before the tel-
ephone number.
Check the Access Number setting, See Chapter 7, “Setting
the Access Number (Function 61)” in the Advanced Features
manual.
If your machine is connected to your PBX, the dialed
number did not have enough pauses between the access
PSTN number and the telephone number.
Try adding more pauses after the access PSTN code.
The Country Code setting is incorrect.
Check the Country Code setting. See Chapter 7, “Setting the
Country Code (Function 61)” in the Advanced Features
manual.
Note
❒
This Function is not available in some areas.
46
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Holsten1AE_Basic_FM.book Page 47 Monday, November 6, 2000 8:10 PM
Solutions to Common Problems
Problem
Required Action
Incorrect positioning of originals
Frequent original misfeeds
(Multifeeds)
Put the document in the Automatic Document Feeder cor-
rectly. See P.11 “Memory Transmission”.
Incorrect alignment of originals
Align the edges of the document. See P.10 “Suitable Docu-
ment Types”.
Curled pages
Flatten the document. See P.10 “Suitable Document Types”.
Incorrect document type
Use a proper document type. See P.10 “Suitable Document
Types”.
Mixed document types
4
The pages must all be of the same type.
Static electricity on the originals
Shuffle the document. See P.11 “Memory Transmission”.
User maintenance is needed.
Do user maintenance, especially roller (1). See Chapter 9,
“Cleaning the Rollers and Scanner" in the Advanced Fea-
tures manual.
Frequent original misfeeds
(Non-feeds)
Copier silicone oil on the originals
Wait a few minutes, and then try again.
Incorrect alignment of originals
Align the edges of the document. See P.11 “Memory Trans-
mission”.
Curled pages
Flatten the document. See P.10 “Suitable Document Types”.
Incorrect document type
Use a proper document type. See P.10 “Suitable Document
Types”.
Do not place more than 30 pages (80g/m2) in the Automatic
Document Feeder at once.
If document types are not appropriate, or documents are
damp, reduce the number of pages then place the docu-
ments in the Automatic Document Feeder.
User maintenance is needed.
Do user maintenance, especially rollers (1). See Chapter 9,
“Cleaning the Rollers and Scanner" in the Advanced Fea-
tures manual.
47
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Holsten1AE_Basic_FM.book Page 48 Monday, November 6, 2000 8:10 PM
Troubleshooting
Problem
Required Action
Transmission cannot take place; The document is jammed in the Automatic Document Feed-
er.
CLEAR ORIGINALappears.
Remove the jammed document. See P.38 “Clearing a Docu-
ment Jam”
The document may be longer than the maximum limit (see
Chapter 11, “Document and Paper Specifications”in the Ad-
vanced Features manual).
Make sure that none of your originals exceed this limit.
Do user maintenance, especially rollers (1). See Chapter 9,
“Cleaning the Rollers and Scanner" in the Advanced Fea-
tures manual.
Transmission cannot take place. The other machine is out of order.
Before taking action, wait until
the machine is in standby mode,
and then press the {Stop} key.
Check the error report.
4
Ask the other party to check their machine and correct the
fault.
The line is noisy.
Check that the dial tone is sent out.
Try to retransmit.
Consistent difficulty in commu- There are some bad lines between you and that other termi-
nicating with a particular termi- nal.
nal
Store that terminal's number as a Quick Dial Key or Speed
Dial Code.
Consistent poor image quality
when communicating with a
particular terminal
Then call a service technician. Inform the nature of the prob-
lem and give the Quick Dial Key or Speed Dial Code that
you stored the number in.
RECEPTION
The telephone keeps ringing and You might be in TEL mode.
no fax is printed.
Change to Auto or FAX mode. See P.18 “Reception Modes”.
Power is switched off.
Switch the power on.
RECEPTION/COPYING
No printout; the Check Disp. in- The Paper Tray are empty.
dicator is lit. ADD PAPERap-
pears.
Add Paper . See P.33 “Loading Paper into the Paper Tray”.
The printer has jammed.
No printout; CLEAR COPYap-
pears.
Clear the jam. See P.39 “Clearing a Copy, Fax, or Print Jam”.
Copies are blank.
The original might be placed face up in the Automatic Doc-
ument Feeder.
Position the original correctly. See P.11 “Memory Transmis-
sion”.
48
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Holsten1AE_Basic_FM.book Page 49 Monday, November 6, 2000 8:10 PM
Solutions to Common Problems
Problem
Required Action
Copies are wrinkled.
Is the copy paper set at an angle? Make sure the paper is set
correctly. See P.33 “Loading Paper into the Paper Tray”
Make sure the paper tray is installed correctly. See the setup
guide, “Before You Use This Machine”.
Copy paper misfeeds occur fre- Is the proper paper in the paper tray?
quently.
Paper size and weight must be within the standards set for
this machine. See Chapter 11, “Specifications" in the Ad-
vanced Features manual.
Is folded, wrinkled, damp, or curled paper in the paper tray?
Always use dry, undamaged paper.
Is the paper set properly in the paper tray?
Always load paper correctly. See P.33 “Loading Paper into the
Paper Tray”.
4
Make sure that there is not too much paper in the trays; do
not fill them up over the load limit mark (White Line).
Are there any pieces of misfed paper or other foreign objects
in the machine?
Make sure that the paper path is completely clear of paper
and other material after a misfeed.
Are you copying onto recycled paper?
Fan the stack of recycled paper and load it in the paper tray.
Stripes on copies.
TELEPHONING
The scanner is dirty.
Clean scanner (4, 5). See Chapter 9, “Cleaning the Rollers
and Scanner" in the Advanced Features manual.
You cannot receive phone calls; You might be in FAX mode.
the unit only rings once then
Change to TEL or Auto mode. See P.18 “Reception Modes”.
goes into receive mode.
You cannot receive phone calls; The telephone line is not connected.
the unit does not ring.
Connect the modular cord. See Chapter 10, “Connecting Up
to the Telephone Line" in the Advanced Features manual.
49
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Holsten1AE_Basic_FM.book Page 50 Monday, November 6, 2000 8:10 PM
INDEX
A
F
Add Toner indicator,
Arrow keys,
5
FAX HEADER, 21
Faxing,
5
9
Automatic Document Feeder (ADF),
Auto mode, 18
3
Fax mode, 18
FAX NUMBER, 21
Front Unit,
Front Unit Release Tab, 3, 4
Function key,
3
C
6
Canceling a Memory Transmission, 14
Before start is pressed, 14
G
During Transmission, 14
While the document is being scanned in, 14
While the message is awaiting
transmission (Functions 21), 14
Canceling an Immediate Transmission, 15
Before start is pressed, 15
While dialing or during transmission, 15
Characters, 30
Group Dial List, 27
Group Key, 29
I
Immediate Transmission, 9, 15
Indicators
Add Toner, 5, 36
Check Display indicator,
CLEAR COPY, 39
Clearing a Jam
5
Check Display, 5, 36
Manual Receive, 19
Memory, 5, 11
Document, 38
inside the machine, 39
Receive File, 5, 36
Initial Settings, 21
Clear key,
6
Introduction,
3
Communication Problems, 37
Control panel Display,
Copy key,
CSI → FAX NUMBER, 21
5
L
6
Lists
Group Dial List, 27
Quick Dial List, 24
Speed Dial List, 24
D
Document Delivery Tray,
3
Document Guides,
Document Jam, 38
3
M
Manual Receive indicator, 19
Memory indicator,
Memory Transmission, 9, 11
E
5
Editing
Fax Numbers, 23
Group, 26
O
Quick Dial Numbers, 23
Speed Dial Numbers, 24
Entering
On Hook Dial key,
6
Operation Panel, 3, 5
Optional Card Insertion Slots,
OWN NAME, 21
4
Characters, 30
Numbers, 30
Symbols, 30
Erasing
Group, 28
Quick Dial Numbers, 23
Speed Dial Numbers, 24
Error Messages, 43
50
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Holsten1AE_Basic_FM.book Page 51 Monday, November 6, 2000 8:10 PM
P
T
Paper, 33
Paper Tray,
Paper Tray Extension,
Telephone mode, 18
TEL/LINE,
Ten key pad,
3
4
3
6
Part Names
Thin and Soft Documents, 16
Front View,
Rear View,
3
4
Transmission
Immediate, 15
Pause/Redial key,
6
Memory, 11
Troubleshooting, 33
TTI → FAX HEADER, 21
Power Socket,
Power Switch,
4
3
Print Delivery Tray,
Programming
3
V
FAX HEADER, 21
FAX NUMBER, 21
Fax Numbers, 23
Group, 26
Volume Control, 35
W
Group key, 29
When Paper Will Not Feed, 41
Wild Cards, 31
OWN NAME, 21
Quick Dial Numbers, 23
Speed Dial Numbers, 24
Q
Quick Dial, 23
Quick Dial keys,
6
Quick Dial Label, 24
Quick Dial List, 24
Quick Dial Sheet, 24
R
Receive File indicator,
Reception Mode
Auto Mode, 18
5
Fax Mode, 18
Telephone Mode, 18
Reception Mode key,
5
Resolution, 17
Resolution key,
5
RTI → OWN NAME, 21
S
Sending a Fax, 11
Solutions to Common Problems, 45
Speed Dial, 5, 24
Speed Dial List, 24
Start key,
Stop key,
6
6
Suitable Document Types, 10
Symbols,
7
51
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Holsten1AE_Basic_FM.book Page 52 Monday, November 6, 2000 8:10 PM
MEMO
52
AE
AE H538
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Holsten1AE_Basic_FM.book Page 1 Thursday, October 26, 2000 3:55 PM
In accordance with IEC 60417, this machine uses the following symbols for the main power switch:
a means POWER ON.
b means POWER OFF.
Copyright © 2000 Ricoh Co., Ltd.
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Holsten1AE_Basic_FM.book Page 1 Thursday, October 26, 2000 3:55 PM
RICOH COMPANY, LTD.
15-5, Minami Aoyama 1-chome,
Minato-ku, Tokyo 107-8544, Japan
Phone: +81-(0)3-3479-3111
Ricoh shall not be responsible for any damage or expense
that may result from the use of parts other than recom-
mended parts.
For good copy quality, Ricoh recommends that you use
genuine Ricoh toner.
TONER CARTRIDGE
RICOH FAX TONER CARTRIDGE TYPE 1340 BLACK is rec-
ommended for the best performance.
Overseas Affiliates
U.S.A.
RICOH CORPORATION
5 Dedrick Place
West Caldwell, New Jersey 07006
Phone: +1-973-882-2000
Spain
RICOH ESPAÑA S.A.
Avda. Litoral Mar, 12-14,
08005 Barcelona
Phone: +34-(0)93-295-7600
The Netherlands
RICOH EUROPE B.V.
Groenelaan 3, 1186 AA, Amstelveen
Phone: +31-(0)20-5474111
Italy
RICOH ITALIA SpA
Via della Metallurgia 12,
37139 Verona
Phone: +39-045-8181500
United Kingdom
Hong Kong
RICOH UK LTD.
Ricoh House,
RICOH HONG KONG LTD.
21/F., Tai Yau Building,
181, Johnston Road,
Wan Chai, Hong Kong
Phone: +852-2862-2888
1 Plane Tree Crescent, Feltham,
Middlesex, TW13 7HG
Phone: +44-(0)20-8261-4000
Germany
Singapore
RICOH DEUTSCHLAND GmbH
Mergenthalerallee 38-40,
65760 Eschborn
RICOH ASIA PACIFIC PTE.LTD.
260 Orchard Road,
Phone: +49-(0)6196-9060
#15-01/02 The Heeren,
Singapore 238855
France
RICOH FRANCE S.A.
Phone: +65-830-5888
383, Avenue du Général de Gaulle
BP 307-92143 Clamart Cedex
Phone: +33-(0)1-40-94-38-38
Printed in China
AE AE H538-8609
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