RCA Telephone 25825 User Guide
Digital 8-Line Multihandset System  
User’s Guide  
25825  
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you the opportunity to correct the situation; and (3) inform you of your right to bring a  
complaint to the Commission pursuant to procedures set forth in Subpart E of Part 68,  
FCC Rules and Regulations.  
The telephone company may make changes in its communications facilities, equipment,  
operations or procedures where such action is required in the operation of its business  
and not inconsistent with FCC Rules and Regulations. If these changes are expected to  
must give you adequate notice, in writing, to allow you to maintain uninterrupted  
service.  
Interference Information  
This device complies with Part 15 of the FCC Rules. Operation is subject to the following  
two conditions: (1) This device may not cause harmful interference; and (2) This device  
must accept any interference received, including interference that may cause undesired  
operation.  
This equipment has been tested and found to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reason-  
able protection against harmful interference in a residential installation.  
This equipment generates, uses, and can radiate radio frequency energy and, if not installed  
and used in accordance with the instructions, may cause harmful interference to radio  
communications. However, there is no guarantee that interference will not occur in a  
particular installation.  
If this equipment does cause harmful interference to radio or television reception, which  
correct the interference by one or more of the following measures:  
•
•
Reorient or relocate the receiving antenna (that is, the antenna for radio or television  
that is “receiving” the interference).  
Reorient or relocate and increase the separation between the telecommunications  
equipment and receiving antenna.  
that to which the receiving antenna is connected.  
If these measures do not eliminate the interference, please consult your dealer or an experi-  
enced radio/television technician for additional suggestions. Also, the Federal Communica-  
tions Commission has prepared a helpful booklet, “How To Identify and Resolve Radio/TV  
Washington, D.C. 20402. Please specify stock number 004-000-00345-4 when ordering  
copies.  
Warning  
compliance could void the user’s authority to operate the equipment.  
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FCC RF Radiation Exposure Statement  
This equipment complies with FCC RF radiation exposure limits set forth for an  
uncontrolled environment. This equipment should be installed and operated with  
a minimum distance of 20 centimeters between the radiator and your body. This  
transmitter must not be co-located or operated in conjunction with any other  
antenna or transmitter.”  
For body worn operation, the optional RCA H5801 8-Line cordless handset has been  
tested and meets the FCC RF exposure guidelines when used with the belt clip sup-  
plied with this product. Use of other accessories may not ensure compliance with  
FCC RF exposure guidelines.  
Licensing  
Licensed under US Patent 6,427,009.  
Hearing Aid Compatibility  
This telephone system meets FCC standards for Hearing Aid Compatibility.  
CAUTION: To reduce the  
risk of fire, use only No.  
26 AWG or larger teleco-  
mmunication line cord.  
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Introduction  
CAUTION: When using telephone equipment, there are basic safety  
instructions that should always be followed. Refer to the IMPORTANT  
SAFETY INSTRUCTIONS provided with this product and save them for  
future reference.  
Your 8-Line Speakerphone is part of a full-featured phone system ideally suited for  
small to medium-sized offices.  
It is designed to place and receive calls on up to eight telephone lines and to  
serve up to 25 station users. Your phone features 16 memory locations, 99 phone  
book memories, hold, three-way calling, intercom, call transfer, Caller ID display,  
a built-in conference bridge and speakerphone capabilities. It also features an  
Auto Attendant function, which will pick up and redirect incoming calls to other  
extensions in the system per the caller’s input. Your RCA 8-Line phone system  
is expandable with the additional purchase of the H5801 accessory cordless  
handset.  
This telephone is designed to be simple to set up and use, however, you can reach  
its full potential more quickly by taking a few minutes to read this user’s guide.  
IMPORTANT: In order to use the Caller ID features of this telephone, you must sub-  
scribe to the appropriate services available from your local telephone company.  
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Parts Checklist  
Make sure your package includes the following items:  
Base  
Handset  
Handset Cord  
Network Cord  
AC Adaptor  
Important Installation Information  
•
Never install network or telephone wiring during a lightning storm.  
•
Never install network or telephone jacks in wet locations unless the jack is  
specifically designed for wet locations.  
•
•
•
Never touch non-insulated network or telephone wires or terminals, unless the  
telephone line is disconnected from the network.  
Use caution when installing or modifying network or network or telephone  
lines.  
Temporarily disconnect any equipment connected to the phone such as faxes,  
other phones, or modems.  
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System Installation:  
Important Installation Guidelines  
Privacy of communications may not be ensured when using this telephone.  
I
TANT:  
t
a
s
at  
Connecting your RCA 25801 Digital Router:  
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25801 Digital Router  
Telephone Jacks  
Back of 25825  
Internet Router  
Connecting and setting up your RCA 25825 phone:  
1. Connect one end of the included Ethernet cable to the WAN port on the back of your  
25825 telephone.  
jack or internet router.  
3. Connect the included AC/DC adapter to the port on the back of your 25825  
telephone and plug the adapter into the wall outlet.  
The phone will be pre-assigned extension 100. If you would like to change this you  
249  
to have the phone automatically assign an available extension.  
4. After your 25825 telephone initialization and show it's ID number, you can connect  
the computer with the Ethernet cable through the LAN port.  
Note: If your computer or internet device is already plugged into the only nearby wall jack or  
router, don't worry! Just disconnect the computer's Ethernet cable from the wall jack and plug  
the phone's Ethernet cable into the wall jack, after the phone initialization and show ID number,  
plug the computer Ethernet cableit into the LAN port on the back of the 25825 phone.  
Welcome. Your Pre-Assigned ext. is 100.  
Press OK to Accept or Key in number  
between 100-249 directly or Auto Search  
SEARCH  
OK  
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CAUTION: Make sure that no two base phone units have the same extension.  
resolved.  
connected to the system. A maximum of 25 phones can be connected in the system.  
Next the phone will ask you to enter the ID number of the digital router this phone will  
be using. The default router ID number is 1, so if you are only using one router, enter 1.  
Finally you will be allowed to register your name with the phone. This will allow callers  
to locate your extension using the dial by name directory in the auto attendant. Using  
directory.  
Connect the handset cord:  
Connect one end of the coiled handset cord to the jack on the side of the base and the  
other end into the jack in the handset, and place the handset in the cradle.  
Check for a dial tone:  
Lift the handset and listen for a dial tone. If you hear a steady tone, the phone is properly  
installed. If you hear three quick tones, please refer back to the System Installation section.  
nection errors. The phone must be connected to the power outlet, the WAN port must be  
connected to the 25801 IPBX through a network system, and the phone must have a unique  
phone extension.  
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Voicemail  
Turn on the voicemail by pressing the VOICEMAIL button once, a blue indicator will light up.  
Then select the preferred Mailbox setting. (Personal Mailbox allows you to access the  
current base mailbox only, or choose General Mailbox to access the operator's mailbox.)  
To turn off the Voicemail, you can press and hold the VOICEMAIL button for about 2 seconds  
until the Voice mail LED off.  
For detail information on Voicemail setup and features, please refer to the Programming the  
Voicemail section.  
Auto Attendant  
Turn on the auto attendant function by entering the Auto Attendant sub-menu under the  
Administrator main menu. For detailed information on the auto attendant set up and fea-  
tures, please refer to the Auto Attendant section.  
Volume  
The ringer, speaker, and handset/headset volume are set independently with the VOL (+ or  
-) buttons. There are 8 possible volume settings per mode. The volume indicator scale is  
displayed during volume adjustment.  
Ringer Volume  
1. While the phone is on the hook, press the VOL (+ or -) button. The phone will ring ac-  
cording to the current setting.  
2. Tap the VOL (+ or -) buttons to adjust the volume one level at a time. The phone stores  
the setting after the last button press or press Select softkey.  
Speakerphone, Handset, and Headset Volume  
While the phone is in use, during the desired mode, press the VOL (+ or -) buttons until you  
reach a comfortable listening level. The phone stores the setting after the last button press.  
Programming Functions  
The system uses a menu structure to give you access to all of the built-in features. You may  
program the following items in the main menu: Voice mail, Phone options, Set LCD Con-  
trast, Set Time&Date, Set Area Code, Set Language, Administrator and Restore to defaults.  
NOTE: During programming, you may press exit soft key to exit programming and return to  
the standby screen.  
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Set Language  
Set the display language to show messages in English, Spanish, or French.  
1. Press the Menu softkey while in standby mode. Use the VOL (+ or -) buttons to scroll up  
or down to SET LANGUAGE.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to ENGLISH, ESPANOL, or FRANCAIS.  
The default is English.  
4. Press the Select softkey to save.  
NOTE: To change the language of the audible, pre-recorded prompts played by the auto-  
attendant, please see Auto Attendant Options.  
Phone Option  
Ringer Tone  
The ringers for all eight lines may be set independent of one another. This will help distin-  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to SET RING TONE.  
5. Press the Select softkey. The ringer tone settings for each of the eight telephone lines  
show in the display.  
6. Use the VOL (+ or -) buttons to scroll up or down to select each ringer tone for LINE 1.  
A sample ringer tone is generated when you scroll to individual ringer tones. Choose from  
NOTE: If you select OFF, the cursor automatically moves to the CID ON/OFF option. Use the  
VOL (+ or -) buttons to scroll up or down to select CID ON or OFF. (ON allows the unit to de-  
tect and display CID records for the corresponding telephone line. OFF disables the function  
for the corresponding telephone.) Press the Select softkey.  
7. Press the Select softkey to save. The cursor automatically moves to LINE 2.  
8. Repeat steps 6 and 7 for each telephone line. After you select the ringer tone for LINE 8  
and the system ring for Intercom call, press the EXIT button.  
Priority Line  
The priority line (one of the eight lines) has precedence over the other lines. When you pick  
up the handset or press the SPEAKER button, the unit automatically selects the priority line  
unit will select the next available  
line.  
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1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to SET PRIORITY LINE.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to 1, 2, 3, 4, 5, 6, 7, or 8. The default is  
LINE 1.  
7. Press the Select softkey to save.  
Set Extension Number  
the one selected when the phone was initially set up.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to Set Extension Number.  
5. Press the Select softkey.  
6. Enter the direct ID number which you want to set and then press Select softkey to  
conꢀrm.  
NOTE: The Phone extension (100-249) is unique. If you manually select a phone extension  
that belongs to another unit on the system, the unit will show "Extension Unavailable" and  
"Searching".  
NOTE: You may press the Exit softkey at any time to exit, except during the initial setup  
extension search.  
Set PBX ID  
This option allows you to set up the PBX ID number to which your system links. The default  
PBX ID is 1. You will only need to change this if you have multiple RCA 8-Line phone  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to SET PBX ID.  
5. Press the Select softkey.  
6. Use Delete softkey and the Dial pads button to edit the PBX ID number. The default is 1.  
7. Press the Select softkey to save.  
Set Station Name  
Here you can name or rename the phone you use. It is important to have the correct name  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
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3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to SET STATION NAME.  
5. Press the Select softkey.  
6. Use the touch-tone pad to enter the phonebook name. Using less than 15 characters  
is stored in each of the number keys. For example, to enter “Lorraine Smith,” press the 5  
key three times for the letter L. Press the 6 key three times for the letter O. Press the 7 key  
7. Press the Select softkey to save.  
NOTE: The Station Name and extension shows in the display when the phone is idle.  
Intercom Auto Answer  
For “hands-free” operation, the phone can be set to answer an intercom call by automati-  
cally activating the speaker.  
TIP: You may also use this feature for room monitoring.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to Intercom Auto Answer.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to choose YES or NO.  
7. Press the Select softkey to save.  
No Unknown/Blocked  
This option allows you to decide whether the unknown or blocked caller ID calls are saved  
or not. If you select YES, the unknown or blocked calls will be saved.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to NO UNKNOWN/BLOCKED.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to YES or NO. The default is YES.  
7. Press the Select softkey to save.  
Call Alert Tone  
With this option on, you will hear a tone when you are on a call and another call is coming  
in to the other line.  
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1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to Call Alert Tone.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to On or Off. The default is Off.  
7. Press the Select softkey to save.  
Set Backlight  
This option allows you to decide whether the base backlight always on or not.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to Set Back Light.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to Always On or Automatic.  
The default is Automatic.  
7. Press the Select softkey to save.  
Voicemail Choice  
This option enables a prompt asking the user to select which mailbox, either the general  
delivery mailbox or the extension mailbox, will be accessed after pressing the PLAY button.  
This feature is useful for users who will be accessing both mailboxes frequently.  
1. Press the Menu softkey.  
2. Use the VOL (+ or -) buttons to scroll to PHONE OPTIONS.  
4. Use the VOL (+ or -) buttons to scroll to VOICE MAIL CHOICE.  
6. Use the VOL (+ or -) buttons to scroll the options – PERSONAL MAILBOX or GDM OR  
PERSONAL.  
Display Contrast  
Adjust the display contrast to one of eight contrast levels.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to SET LCD CONTRAST.  
3. Press the Select softkey. The MIN and MAX contrast scale shows on the display.  
4. Use the DIR or CID (left/right) buttons to adjust the contrast. The display instantly adjusts  
with each press of the button.  
5. Press the Select softkey to save the desired contrast level.  
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Local Area Code  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to LOCAL AREA CODE.  
5. Press the Select softkey. Enter Number shows in the display.  
6. Use the touch tone pad on your phone to enter your local area code.  
7. Press the Select softkey to save.  
NOTE: If you make a mistake, press DELETE to erase all digits.  
Regional Area Codes  
Depending on your location, you may need to set up to six regional area codes. Setting  
Regional Area Codes helps the phone determine the number format to display when a  
valid CID record is received. Call records matching any of the set regional area codes are  
displayed as 10 digits.  
NOTE: If the CID telephone number does not display correctly, you may not be able to dial  
back the number from the Caller ID menu.  
You may need to set regional area codes if you reside in an area which:  
• uses multiple area codes  
• uses overlapping area codes  
• requires 10-digit dialing.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to SET AREA CODE.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to REGIONAL AREA CODES.  
display.  
6. Use the touch tone pad on your phone to enter up to six regional area codes.  
7. Press the Select softkey to save.  
NOTE: If you make a mistake, press the Delete softkey to erase all digits.  
Manually Setting the Time and Date  
store in the digital router and can be set by any one 25825 in the  
system. To manually reset the time and date, follow the steps below.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to SET TIME and DATE.  
3. Press the Select softkey.  
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4. Use the VOL (+ or -) buttons to scroll up or down to SET CLOCK.  
6. Use the VOL (+ or -) buttons to scroll up or down to select the Year.  
8. Use the VOL (+ or -) buttons to scroll up or down to select the hour.  
NOTE: AM or PM will be set accordingly with selected hour.  
10. Use the VOL (+ or -) buttons to scroll up or down to select the minutes.  
12. Use the VOL (+ or -) buttons to scroll up or down to select the month.  
14. Use the VOL (+ or -) buttons to scroll up or down to select the date.  
16. Use the VOL (+ or -) buttons to scroll up or down to select the week day.  
NOTE: You may press Exit at any time to quit.  
Note: After 1 base set the date & time, all of the base in the system will be updated the date &  
time within 10 minutes.  
Note: The Year can be set up to 2037, if the Year set to 2038 or later, it can't be saved in the  
system, error tone will be emit after you press select soft key to save.  
Hour Format  
You may set this phone to a 12 or 24-hour format. The default is 12-hour format.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to SET TIME & DATE.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to SET HOUR FORMAT.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to select 12-HOUR or 24-HOUR.  
7. Press the Select softkey to save.  
Restoring the Default Settings  
This feature allows you to reset the menu to the original factory default settings.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to RESTORE TO DEFAULTS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to YES or NO.  
5. Press the Select softkey to save.  
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Note: After the Restore the Default Settings is selected, the unit will restore all the menu set-  
tings which saved in base to the factory default  
Note: For the Voice mail and Administrator settings and the Flash time are stored in the  
digital router, so they can't be restore to default after the Restore default settings operation.  
If you do want to restore the upon mention settings, please refer to PBX Restore to Defaults  
which under Administrator menu.  
Programming the Voicemail  
Record Name  
User can record their name which can be used in the outgoing announcement and the Dial  
by Name Directory. Press the MENU Softkey.  
1. Use the VOL (+ or -) buttons to scroll to Voicemail.  
3. Use the VOL (+ or -) buttons to scroll to Name.  
5. Use the VOL (+ or -) buttons to scroll to Record Name  
Wait for the beep. Then speak toward the phone in a normal tone of voice, without any  
background noise. (After SELECT softkey pressed, the beep will be emitted 3 seconds later)  
To stop and save the recording, press SELECT softkey can show the below menu and the  
recorded greeting playback once:  
Press 1 to accept  
Press 2 to review  
Press 3 to rerecord  
Press 1 button to save the greeting.  
Record a New Greeting to Overwrite the Existing One  
Any Outgoing Annoucement under 1 second will be treated as invalid. The unit will not  
record it.  
Playback Name  
The Playback Name is what is played to callers when they search for an extension using  
the dial by name directory. If no name is recorded, the dial by name directory will play a  
recording of the extension number. The playback name can also be used as the Personal  
Mailbox greeting.  
1. Press the MENU Softkey.  
2. Use the VOL (+ or -) buttons to scroll to Voicemail  
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4. Use the VOL (+ or -) buttons to scroll to Name.  
6. Use the VOL (+ or -) buttons to scroll to Playback Name.  
The unit plays the previously recorded Name.  
To stop playback, press EXIT softkey.  
To erase the recorded greeting, press DELETE button during playback. The beep sound con-  
Note: Cannot delete the default greeting.  
Recording a Greeting  
1.Press the Menu softkey while in standby mode.  
2.Use the VOL (+ or -) buttons to scroll up or down to Voicemail.  
3.Press the Select softkey.  
4.Use the VOL (+ or -) buttons to scroll up or down to Greeting.  
5.Press the Select softkey.  
6.Wait for the beep. Then speak toward the phone in a normal tone of voice. You have a  
maximum of 30 seconds to record your greeting.  
7.Press the Select softkey to save, and the user’s recorded greeting will playback once.  
(The default greeting is “Please leave a message after the tone.”)  
Playback and Erasing a Greeting  
1.Press the Menu softkey while in standby mode.  
2.Use the VOL (+ or -) buttons to scroll up or down to Voicemail.  
3.Press the Select softkey.  
4.Use the VOL (+ or -) buttons to scroll up or down to Greeting.  
5.Press the Select softkey.  
6.The system plays the previously recorded greeting.  
7.To erase the recorded greeting, press DELETE softkey during greeting playback. Press  
8.To stop playback, press EXIT.  
Set Voice Prompt MSG (Optional)  
User can select what type of language voice prompt to be used for announcement.  
1. Press the MENU softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scrolls up or down to Voicemail.  
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3. Press the SELECT softkey.  
4. Use the VOL (+ or - ) buttons to scrolls up or down to Set Voice Prompt MSG.  
5. Press the SELECT softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to Select the voice prompt.  
7. Press the SELECT softkey.  
8. There are two types message: English or Francais.  
Select the Greeting  
User can select what type of message greeting to be used for outgoing announcement.  
1. Press the MENU softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scrolls up or down to Voicemail.  
3. Press the SELECT softkey.  
4. Use the VOL (+ or - ) buttons to scrolls up or down to Greeting.  
5. Press the SELECT softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to Select Greeting.  
7. Press the SELECT softkey.  
8. There are three types message: Name, Extension and Custom.  
(NOTE : If the there is no Name or Custom message record, it cannot be selected).  
Pickup Delay  
This sets the number of rings before the voicemail system picks up the call.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to Voicemail.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to PICKUP DELAY.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to select from Immediate or 1 ring to 9  
rings and Toll saver. The default is 5 rings.  
7. Press the Select softkey to save.  
Message Length  
This sets the maximum recording time for the caller to leave a message when the answer-  
ing function is on.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to Voicemail.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to MESSAGE LENGTH.  
5. Press the Select softkey.  
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6. Use the VOL (+ or -) buttons to scroll up or down to 1 minute, 2 minutes , 5 minutes, or  
Greeting Only. The default1isminutes  
7. Press the Select softkey to save.  
NOTE: If you select Greeting Only, once the call is picked up by the voicemail it will announce  
“Sorry, no one is available to answer the call. Please call again.” and then drop the call.  
Answer Call Types  
Selecting All Calls allows you to have the system answer any incoming calls from any line,  
as well as intercom calls. Or you may choose External Calls to have it only answer lines 1  
through 8 from the PSTN.  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to Voicemail.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to Answer Call Types.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to choose among the following set-  
tings: All calls or External calls. The default setting is All calls.  
7. Press the Select softkey to save.  
Voice Mail Functions  
Recording Incoming Messages  
The unit will answer incoming calls or routed calls after a set number of rings (pickup delay  
set in MENU) and play the outgoing greeting. After hearing the greeting followed by a long  
beep, the caller can leave a message. The message counter shows new number of messages.  
If there is a new message recorded in the unit, the “NEW MESSAGE” indicator will be  
ꢀashing on blue.  
Note: Your unit will record a message up to the maximum length of time you set as long as  
the caller continues speaking. To save recording capacity, your unit will automatically stop  
recording after 7 seconds of silence or if there is a steady dial tone for 7 seconds.  
Memo Recording  
1. Press the Memo softkey, it will emit a beep after 2 seconds.  
2. After the beep, speak toward the phone in a normal tone of voice and record your memo.  
3. To stop recording, press Finish softkey to save and exit.. This is considered a standard  
message and will be included in the message counter.  
Two-Way Recording  
While using the handset or headset, you can record a phone conversation.  
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1. While on a call using the handset or headset, press MEMO to begin recording the conver-  
sation.  
2. Press MEMO again to stop recording. This is a considered standard message and will be  
included in the message counter.  
Note: Before you start to record the phone conversation, we suggest you tell the party you  
are speaking to that the conversation will be recorded.  
Message Playback  
n idle mode, press the PLAY button once. The unit prompt “ Please enter your password fol-  
I
low by the # key”, you should enter the password with “#” at the end. (Default is “0000”)  
If the password matched, the unit prompt the below menu selection:  
You have xx new and xx old Messages,  
Press 1 for New messages;  
Press 2 for Old messages;  
Press 0 for Mailbox option;  
Press # to exit.  
Key in your selection with the dialing pad to play messages or for other settings.  
NOTE: If there are no messages in your mailbox, you will hear “You have no messages”.  
NOTE: After all message play back, it will prompt the following menu:  
1. Press 4 to review previous message;  
2. Press 5 to repeat the current message;  
3. Press 6 to skip to the next message(optional);  
4. Press 7 to delete this message;  
5. Press 8 to forward this message to another unit on the system;  
6. Press 9 to delete all messages;  
7. Press # to exit;  
Press 6 can skip to continue play the next message.  
NOTE: The "delete all messages" menu only prompt when old message play back  
NOTE: After press "0", the unit will prompt the below menu.  
Press 1 to record your Greeting;  
Press 3 to record your Name;  
Press 5 to change your Password;  
Press * to return to the main menu.  
Key in your selection with the dialing pad to select the settings.  
Note: After press "0" and then "5" during the message playing, you can change the  
password by following the voice prompt. The password should be less than 16 digits.  
Deleting Messages  
T
o delete messages:  
Pressing “7” during the messages playback will cause the unit to delete the current mes-  
sage. The unit will then play the following menu:  
1. Press 4 to review previous message;  
2. Press 5 to repeat the current message;  
3. Press 6 to skip to the next message;  
4. Press 7 to undelete this message;  
5. Press 8 to forward this message to another user on the system;  
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6. Press # to exit.  
Key in your selection with the dialing pad.  
Forward Messages  
To forward the message which on playing to other stations, you can: press "8" during the mes-  
sage playing, then follow the voice prompt to forward the current message to other station.  
Accessing your Voicemail from Another Location  
You can access many features of this voicemail when you are away from your phone. To  
Connecting with the Voicemail  
1. Call your phone number.  
2. After the Auto-Attendant answers, enter your extension number followed the "*" key, such  
as "*101". If the extension is active, input your password and then wait the unit announces  
“You have xx new and xx old messages” then follow the menu to access your mailbox.  
NOTE: the prompt menu please refer to message playback section.  
NOTE: If you want to access the GDM mailbox, you should enter "*90*” after the  
Auto-Attendant a nswers, then input the password follow the prompt.  
Administrator Options  
Administrator Operation  
From this menu you will be able to set and change options for the auto attendant and the  
conference bridge. This includes recording custom auto attendant and conference room  
greetings, changing passwords and resetting the 25801 digital router to its default settings.  
Password is required to access this menu  
Default password is 0000.  
Auto Attendant  
The Auto-attendant settings can be set under the Auto Attendant sub-menu.  
1. Press the Menu softkey.  
2. Use the VOL (+ or -) buttons to scroll to “Administrator”.  
5. Use the VOL (+ or -) buttons to scroll to “Auto Attendant”.  
Auxiliary Greeting, Auto Attendant options settings.  
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This menu allows the user to decide whether Auto Attendant will answer all incoming calls.  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll to “Auto Attendant”.  
3. Use the VOL (+ or -) buttons to scroll the options to “Auto Attendant ON/OFF”.  
5. Use the VOL (+ or -) buttons to scroll to “YES” or “NO”.  
return to the “Auto Attendant ON/OFF” menu.  
Note: If set Auto Attendant is OFF, it will ring all extensions when there is an incoming call.  
Default setting is ON.  
Day Greeting  
days while your business is open. It also serves as the default greeting that plays  
to all callers regardless of time when the Night/Weekend Greeting is set to OFF.  
Review Greeting  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Day Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Review Greeting.  
4. Press the Select softkey.  
5. The unit plays the corresponding previously recorded greeting.  
6. To erase the recorded greeting, press the Delete softkey during playback.  
be set again  
default day greeting is: “Hello, thank you for calling.”)  
7. To stop playback, press the Exit softkey.  
Record Greeting  
This option gives you the opportunity to further customize the auto-attendant by recording  
over the standard greetings with your own greetings. In order to preserve functionality for  
both your callers and the users of the system, we recommend that your custom greetings  
contain the same basic information as the standard greeting. The default greeting is “Hello,  
thank you for calling.”  
From the Auto Attendant sub-menu:  
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1. Use the VOL (+ or -) buttons to scroll up or down to Day Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting.  
4. After the beep, speak into the phone in a normal tone of voice. (The maximum recording  
time of an outgoing annoucement is 30 seconds)  
5. Press the Select softkey to save or press the Exit softkey to cancel.  
6. After the greeting saved, it will be played back once.  
Set Day Start Time  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Day Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Set Day Start Time.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to select the correct hour, AM or PM  
will be set accordingly with the selected hour.  
6. Press CID button to store the hour setting and move on to setting the minutes.  
7. Use the VOL (+ or -) buttons to scroll up or down to select the correct minutes.  
8. Press the Select softkey to save.  
Note: The default setting is 8: 00 am.  
Night/Weekend Greeting  
Night/Weekend Greeting” add “When the Night/Weekend Greeting is set to ON,  
callers who call before or after set business hours (Mon-Fri, 8:00a.m. – 5:00p.m. as  
default) will be informed that your business is closed.  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Night Greeting ON/OFF.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to select ON or OFF.  
6. Press the Select softkey to save.  
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Review Greeting  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Review Greeting.  
4. Press the Select softkey.  
5. The unit plays the corresponding previously recorded greeting.  
6. To erase the recorded greeting, press Delete softkey during playback.  
be set again  
day greeting is: “Hello, thank you for calling.”)  
7. To stop playback, press the Exit softkey.  
Record Greeting  
This option gives you the opportunity to further customize the auto-attendant by recording  
over the standard greetings with your own greetings. In order to preserve functionality for  
both your callers and the users of the system, we recommend that your custom greetings  
contain the same basic information as the standard greeting. The default greeting is “Hello,  
thank you for calling.”  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting.  
4. After the beep, speak into the phone in a normal tone of voice. (The maximum recording  
time of an outgoing annoucement is 30 seconds)  
5. Press the Select softkey to save or press Exit softkey to cancel.  
6. After the greeting is saved, it will be played back once.  
Set Night Start Time  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Set Night Start Time.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to select the correct hour, AM or PM  
will be set accordingly with the selected hour.  
6. Press CID button to store the hour setting and move on to setting the minutes.  
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7. Use the VOL (+ or -) buttons to scroll up or down to select the correct minutes.  
8. Press the Select softkey to save.  
Note: The default setting is 5: 00 pm.  
Set Weekend Day  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Night/Weekend Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Set Weekend Day.  
4. Press the Select softkey.  
5. Use the DIR & CID to scroll up or down to select from MON to SUN, and using the VOL (+  
or -) buttons to select the weekend day.  
6. Press Select to change to save setting and then exit.  
NOTE: After you have set the weekend days, the night greeting will be played when the  
Auxiliary Greeting  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auxiliary Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Aux. Greeting ON/OFF.  
4. Press the Select softkey.  
Review Greeting  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auxiliary Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Review Greeting.  
4. Press the Select softkey.  
5. The unit plays the corresponding previously recorded greeting.  
6. To erase the recorded greeting, press Delete softkey during playback.  
be set again  
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greeting is: “Hello, thank you for calling.”)  
7. To stop playback, press the Exit softkey.  
Record Greeting  
This option gives you the opportunity to further customize the auto-attendant by recording  
over the standard greetings with your own greetings. In order to preserve functionality for  
both your callers and the users of the system, we recommend that your custom greetings  
contain the same basic information as the standard greeting. The default greeting is “Hello,  
thank you for calling.”  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auxiliary Greeting.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting.  
4. After the beep, speak into the phone in a normal tone of voice. (The maximum recording  
time of an outgoing announcement is 30 seconds)  
5. Press the Select softkey to save or press Exit softkey to cancel.  
6. After the greeting is saved, it will be played back once.  
Auto Attendant Options  
General Delivery Mailbox  
This option allows you to turn the General Delivery Mailbox ON or OFF. If the General  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Option.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to GDM ON/OFF.  
6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to select ON or OFF.  
Name  
Record Name  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Option.  
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2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Name.  
6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to Record Name.  
9. After the beep, speak into the phone in a normal tone of voice.  
10. Press the Select softkey to save.  
11. After the greeting is saved, it will be played back once.  
Playback Name  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Option.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Name.  
6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to Playback Name.  
9. The unit plays the corresponding previously recorded greeting.  
10. Press the Exit softkey to stop playback.  
11. To erase the recorded greeting, press the Delete softkey during playback.  
set again  
Greeting  
Record Greeting  
This option gives you the opportunity to further customize the auto-attendant by recording  
over the standard greetings with your own greetings. In order to preserve functionality for  
both your callers and the users of the system, we recommend that your custom greet-  
ings contain the same basic information as the standard greeting. The default greeting is  
“Welcome to the General Delivery Mailbox.”  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Option.  
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2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Greeting.  
6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to Record Greeting.  
9. After the beep, speak into the phone in a normal tone of voice.  
10. Press the Select softkey to save.  
Playback Greeting  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Option.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Greeting.  
6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to Playback Greeting.  
9. The unit plays the corresponding previously recorded greeting.  
10. Press the Exit softkey to stop playback.  
11. To erase the recorded greeting, press the Delete softkey during greeting playback.  
set again after deletion.  
Select Greeting  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Option.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to General Delivery Mailbox.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Greeting.  
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6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to Select Greeting.  
9. Use the VOL (+ or -) buttons to select Name or Greeting.  
10. Press the Select softkey to save.  
Dial By Name Directory  
The Dial by Name directory is a search feature in the Auto Attendant that can be  
series of names or extensions who’s phone stations match the search.  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Dial by Name Directory.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Dial by Name Directory ON/OFF.  
6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to select ON or OFF.  
8. Press Select softkey to save.  
NOTE: When using the Dial by Name Directory, please make sure that each RCA 25825 phone  
Dial by Name Directory.  
Dial by Name Extension  
This features allows you to build a list of phone extensions that will not be available to  
callers through the Dial by Name Directory. This ensures that phones not intended to be  
accessible to the public, like a conference room phone or executive’s desk phone will not be  
included in search results.  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Dial by Name Directory.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Dial by Name Exclusions.  
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6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to navigate the list of extension numbers.  
9. Press the Delete softkey to delete the selected extensions from the list.  
10. Or press the New softkey to add a new extension into the list.  
11. Press Select softkey to save or press Exit softkey to cancel.  
Review Voice Prompt  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Dial by Name Directory.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Review Voice Prompt.  
6. Press the Select softkey.  
7. The unit plays the corresponding previously recorded greeting.  
8. To erase the recorded greeting, press the Delete softkey during playback.  
set again  
For a dial by  
name directory, press 4."  
9. Press Exit softkey to stop playback.  
Record Voice Prompt  
This option gives you the opportunity to further customize the auto-attendant by recording  
over the standard greetings with your own greetings. In order to preserve functionality for  
both your callers and the users of the system, we recommend that your custom greetings  
contain the same basic information as the standard greeting. The default greeting is “For a  
Dial by Name Directory, press 4.”  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to Dial by Name Directory.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to Record Voice Prompt.  
7. Press the Select softkey.  
8. After the beep, speak into the phone in a normal tone of voice. (The maximum recording  
time of the outgoing annoucement is 30 seconds).  
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9. Press Select softkey to save.  
10. After the greeting is saved, it will be played back once.  
Dial Zero for Operator  
Enabling this option will allow callers to press 0 after the Auto-Attendant answers to be  
connected with an operator. The default extension for the operator’s phone is 100, but  
this can be changed to any phone on the system.  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for Operator.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for Operator ON/OFF  
6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to select ON or OFF  
8. Press Select softkey to save or press Exit to cancel.  
Dial Zero Extension  
This allows an administrator to setup the operator’s extension number. When “Dial Zero for  
operator” is set to ON, the call can be transferred to this extension number.  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for Operator.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for Operator Extension.  
6. Press the Select softkey.  
7. Show the extension number.  
8. Input a new extension as the operator extension.  
9. Press Select softkey to save or press Exit softkey to cancel.  
Review Voice Prompt  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
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2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for operator.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Review Voice Prompt.  
6. Press the Select softkey.  
7. The unit plays the corresponding previously recorded greeting.  
8. To erase the recorded greeting, press Delete button during playback.  
9. Press Exit softkey to stop playback.  
Record Voice Prompt  
This option gives you the opportunity to further customize the auto-attendant by recording  
over the standard greetings with your own greetings. In order to preserve functionality for  
both your callers and the users of the system, we recommend that your custom greetings  
contain the same basic information as the standard greeting. The default greeting is “To  
speak to an operator, press 0.”  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Dial Zero for Operator.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Record Voice Prompt.  
6. Press the Select softkey.  
7. After the beep, speak into the phone in a normal tone of voice. (The maximum recording  
time of the outgoing annoucement is 30 seconds).  
8. Press Select softkey to save.  
9. After the greeting is saved, it will be played back once.  
Extension Dialing  
Review Voice Prompt  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Extension Dialing.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Review Voice Prompt.  
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6. Press the Select softkey.  
7. The unit plays the corresponding previously recorded greeting.  
8. To erase the recorded greeting, press Delete softkey during playback. Press Delete again  
default greeting is “If you know the extension of the person you are trying to reach, please  
dial it now.”)  
9. Press Exit softkey to stop playback.  
Record Voice Prompt  
This option gives you the opportunity to further customize the auto-attendant by recording  
over the standard greetings with your own greetings. In order to preserve functionality for  
both your callers and the users of the system, we recommend that your custom greetings  
contain the same basic information as the standard greeting. The default greeting is “If you  
know the extension of the person you are trying to reach, please dial it now”  
From the Auto Attendant sub-menu:  
1. Use the VOL (+ or -) buttons to scroll up or down to Auto Attendant Options.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to Extension Dialing.  
4. Press the Select softkey.  
5. Use the VOL (+ or -) buttons to scroll up or down to Record Voice Prompt.  
6. Press the Select softkey.  
7. After the beep, speak into the phone in a normal tone of voice. (The maximum recording  
time of the outgoing annoucement is 30 seconds)  
8. Press Select softkey to save.  
9. After the greeting is saved, it will be played back once.  
Conference Room  
Included in your RCA 8-Line telephone system are two integrated conference rooms allow-  
ing your company to host your own conference bridge calls without additional per-minute  
charges. Accessible through default extensions 2000 and 2001 these conference rooms can  
serve up to 8 parties at once. Simply have external callers dial extension 2000 (or whatever  
extension you set the conference room to) and enter the conference room password. Any  
caller can join!  
Select Conference Room:  
1. Press Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to Administrative Menu.  
3. Press the Select softkey.  
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5. Use the VOL (+ or -) buttons to scroll up or down to Conference Room.  
6. Press the Select softkey.  
7. Use the VOL (+ or -) buttons to scroll up or down to select Conference Room A or Con-  
ference Room B.  
8. Enter the Conference Room settings: Conference Room ON/OFF, Review Greeting, Record  
Voice Prompt, Room Extension and Password.  
1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or  
down to Conference Room ON/OFF.  
2. Press the Select softkey.  
3. Use the VOL (+ or -) buttons to scroll up or down to select ON or OFF.  
4. Press Select softkey to save or press Exit to cancel.  
Review Greeting  
1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or  
down to Review Greeting.  
2. Press the Select softkey.  
3. The unit plays the corresponding previously recorded greeting.  
4. To erase the recorded greeting, press the Delete softkey during playback. Press Delete  
5. Press Exit to stop playback.  
Record Voice Prompt  
This option gives you the opportunity to further customize your system by recording confer-  
ence room greetings in your own voice.  
1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or  
down to Record Voice Prompt.  
2. Press the Select softkey.  
3. After the beep, speak into the phone in a normal tone of voice. (The maximum recording  
time of the outgoing annoucement is 30 seconds).  
4. Press Select softkey to save.  
5. After the greeting is saved, it will be played back once.  
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Room Extension  
1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or  
down to Room Extension.  
2. Press the Select softkey.  
3. Key in an extension number in the range between 2000-2099.  
4. Press Select softkey to save.  
Note: The default setting is 2000.  
Password  
1. After selecting Conference Room A or B, use the VOL (+ or -) buttons to scroll up or  
down to Password.  
2. Press the Select softkey.  
3. Key in a 4 digit password.  
Admin Password  
User can change the administrator password here.  
1. Press the Menu softkey.  
2. Use the VOL (+ or -) buttons to scroll to Administrator.  
5. Use the VOL (+ or -) buttons to scroll to Admin Password.  
6. Input a new password using the keypad.  
the phone will emit an error tone and stay at the second input menu.  
Note: The password length should be less than 16 digits.  
Set Hold Music (Optional)  
The option allows you to set the hold music.  
1. Press the Menu softkey.  
2. Use the VOL (+ or -) buttons to scroll to Administrator.  
3. Press the Select softkey to conꢀrm.  
4. Input your password and press the Select softkey to conꢀrm.  
5. Use the VOL (+ or -) buttons to scroll to Set Hold Music.  
6. Press Select softkey to conꢀrm.  
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7. Use the VOL (+ or -) buttons to scroll to select your favor music.  
8. Press Select softkey to play the music, then press Select soft key to conꢀrm.  
PBX Restore to Defaults  
User can restore the PBX to default settings here.  
1. Press the Menu softkey.  
2. Use the VOL (+ or -) buttons to scroll to Administrator.  
5. Use the VOL (+ or -) buttons to scroll to PBX Default.  
6. Choose Yes and press the Select softkey to restore the PBX to the default settings.  
NOTE: After PBX is restored to defaults, all of the Administrator settings and Voice mail set-  
tings and Flash time setting will be reset and all of the voice mail messages will be erased.  
Note: All the password will be reset to "0000" after PBX is restore.  
Basic Operation  
Your phone provides the convenience of accessing eight separate telephone lines, each ob-  
tained from the telephone company and each having its own phone number. This is gener-  
lines. Each station is interconnected to all others by an intercom.  
Making Calls with the Handset  
1. Pick up the handset and dial, the phone will automatically select the priority line and dial  
out.  
OR  
Press a line button after pre-dialing the numbers, then pick up the handset.  
2. Wait for an answer.  
Making Calls with the Speakerphone  
1. Press the SPEAKER button and dial, the phone will automatically select the priority line.  
If the priority line is occupied, it selects the next open line.  
OR  
Press a line button after pre-diaing the numbers.  
2. Wait for an answer.  
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Making Calls with an Optional Headset  
1. Connect the headset plug into the HEADSET JACK on the right side of the base.  
2. Adjust the headset to rest comfortably on top of your head and over your ear.  
3. Move the microphone to approximately 2-3 inches from your mouth.  
4. Press the HEADSET button and the phone automatically selects the priority line. If the  
priority is occupied, it selects an open line.  
5. Wait for a dial tone, then dial a phone number.  
CAUTION: For servicing or replacement, you can purchase a suitable headset through  
service centre or retailer shop.  
jack), an  
NOTE: If the headset is not connected (or if not completely inserted in to headset  
error tone is heard when the HEADSET button is pressed and the display will show error for  
several seconds.  
Pre-dialing  
1. With the phone idle and the handset on the cradle, manually enter the telephone number.  
The telephone number shows in the display.  
2. Press the DIAL softkey to take a line, and the telephone number is automatically dialed.  
Answering Calls  
If you receive a call on the priority line,  
1. Pick up the handset (handset mode), OR  
2. Press the SPEAKER button (speakerphone mode), OR  
3. Press the HEADSET button (headset mode).  
button.  
If you receive a call on a line other than the priority line,  
1. Pick up the handset and press the corresponding line button (handset mode), OR  
2. Press the SPEAKER button and press the corresponding line button (speakerphone mode),  
OR  
3. Press the corresponding line button, and then press the HEADSET button (headset mode).  
button.  
Note: If you don't want to answer the incoming call, press the Exit soft key to reject, and  
then press another line button to make another call.  
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Switching Between the Speakerphone, Handset, and Headset  
To switch to the speakerphone, press SPEAKER. The speakerphone indicator turns on. Put  
handset back in cradle.  
To switch to the headset, press the HEADSET button to enable the headset, and the headset  
indicator turns on. Hang up the handset.  
Mute  
the line cannot hear you, but you can still hear them.  
1. Press MUTE to activate the mute feature. The mute indicator turns on.  
NOTE: Switching from speakerphone to handset cancels mute.  
Do Not Disturb  
This feature is set at individual telephones to disable (silence) an incoming ring signal, inter-  
com ring, or page. When there is an incoming call or an intercom call, the status indicators  
function as normal but the phone will not ring.  
1. When the unit is idle, press the DND softkey the last setting is displayed.  
2. Use the VOL (+ or -) buttons to scroll up or down to select the duration. You may choose  
from 15 minutes, 30 minutes, 45 minutes, 1 hour, or 2 hours and increase the duration by 1  
hour intervals up to 24 hours.  
abled.  
NOTE: If Intercom Auto Answer is turned ON, the unit automatically answers the intercom  
call even if the Do Not Disturb function is activated.  
Hold  
Placing a Call on Hold  
Press the HOLD button to put the line in use on hold. The line indicator for the line on hold  
the indicator shows in red.  
Note: The hold music will be heard at the far end user during hold mode.  
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NOTE: The call on hold can only be picked up again by this extension only, but then can be  
transferred to another extension using the Transfer button.  
1. With a call on hold, press the Transfer button. The unit will then enter Attend Transfer mode.  
2. Enter the extension number you wish to transfer the call to.  
3. The phone will dial through to the extension so you may inform the party of the call you are  
transferring.  
4. Once you hang up the phone, the call will be automatically transferred to that extension.  
Releasing a Call from Hold  
Press the HOLD button or the corresponding LINE button to release hold.  
NOTE: If you want to change modes, lift the handset to switch to the handset, or press the  
HEADSET button to use the headset.  
Redial  
1. Pick up the handset (handset mode), or press the SPEAKER button (speakerphone mode),  
or press the HEADSET button (headset mode) and the priority line is automatically selected,  
OR  
Press a line button to select other line.  
2. Press the REDIAL/FORMAT button  
NOTE: The redial function will not operate if the number to be redialed contains more than 32  
digits. If the number is longer than that, you will hear an error tone.  
Reviewing the Redial Numbers  
Your phone records up to six previously dialed phone numbers.  
1. When the phone is idle, press the REDIAL/FORMAT button.  
2. Use the VOL (+ or -) buttons to scroll up or down to view the last six previously dialed  
numbers.  
3. While the preferred number is displayed, pick up the handset or press the SPEAKER, DIAL  
softkey, or a line button to dial the phone number.  
NOTE: If you do not select a line button, the line is automatically seized and the number is  
dialed accordingly.  
Transferring a Call to Another Station  
1. With the caller on the line, press the TRANSFER button.  
2. Dial the number for the station you want to transfer the call to. The line’s indicator blinks  
purple until the party picks up the transferred call.  
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The indicator on the receiving party’s line rapidly ꢀashes red and rings during call transfer.  
Once the call is picked up, the indicator stays red.  
• If the transferred call is not picked up within the other station’s ring delay time, the sta-  
tion’s Voicemail will answer the call and guide the user to recording their message.  
Receiving a Transferred Call from Another Station  
the call, press that line button.  
• If you are on the line when a call is transferred to you, you will hear beep that alert you  
to the incoming call. Put your current call on hold by pressing HOLD, and then pick up the  
incoming call by pressing the corresponding line button.  
NOTE: During the transfer, only the station receiving the transfer can access the line.  
Conference Calls  
This feature allows you to have a 3-way conversation using any combination of 2 lines. If  
you would like to have a conference call with more than 3 parties, you can use the built-in  
conference bridge feature. Please see the Conference Room section.  
To connect and conference:  
1. To make a call, press the line you want and dial the telephone number. If you already  
have someone on the line, skip to step 2.  
2. Press the HOLD button to place the call on hold.  
3. Press another line button and dial the telephone number of the party you want to con-  
ference with.  
4. Press the CONFERENCE button.  
5. Speak to both parties.  
NOTE: If you have more than one line on hold, and you want to have a conference call, you  
To disconnect one party:  
Press the line button for the person you want to continue speaking with, and the other  
party is automatically disconnected.  
To disconnect both parties:  
Hang up the handset, or press the SPEAKER or HEADSET button.  
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Intercom Calls  
One-Touch Intercom  
1. Press the Intercom/Page button, the speaker turns on, then dial the station number.  
NOTE: If you want to switch to the handset, pick it up and continue speaking. To switch to the  
headset press the HEADSET button.  
NOTE: The handset, headset, or speakerphone cannot be active when an intercom call is initi-  
ated (the handset should be on the cradle and the speakerphone and headset turned OFF.)  
NOTE: To cancel intercom call, press SPEAKER button.  
2. To end the intercom call, hang up.  
NOTE: If the receiving station does not answer within it’s ring delay time, the party’s voice-  
mail will answer the call and guide the user to recording their message.  
NOTE: If the party you intercom is in use, their station will emit the 2nd call alert tone. The  
recipient can hold the current call and then answer the intercom call.  
Answering an Intercom Call  
display shows the caller’s phone extension.  
NOTE: If you want to answer with the speakerphone, press the Intercom/Page or SPEAKER  
button. If you want to answer by headset, press the HEADSET button (the headset must be  
connected). To answer by handset, lift the handset.  
NOTE: Press SPEAKER or lift the handset to automatically select a party.  
Intercom Hold  
1. Make an intercom call or answer an intercom call.  
NOTE:  
• When the intercom is on hold, you can receive another intercom call  
• If the other party terminates intercom, intercom hold is also released.  
Intercom and External line Conference Calls  
This feature allows you to have a 3-way conversation using the intercom feature and an  
open line.  
1.Place a call or make an intercom call.  
2.Press the HOLD button.  
3.Place a call on another line or make an intercom call.  
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4.Press the CONFERENCE button.  
5.Speak to both parties.  
NOTE: If you have more than one party on hold (telephone line or intercom), you must select  
the line for the party you want to conference with.  
To disconnect one party:  
Press the line or intercom button for the person you want to continue speaking with, and  
the other party is automatically disconnected.  
To disconnect both parties:  
Hang up the handset, or press the SPEAKER button.  
each party individually.  
Intercom 3-way Conference Calls  
This feature allows you to have a 3-way conversation using the intercom feature only.  
1. Make or answer an intercom call.  
2. Press the Hold button, the intercom call is on hold with the Intercom LED ꢀashing.  
3. Press the Intercom2 soft key, you can enter the extension number to make another  
intercom call.  
4. Press the CONFERENCE button to enter 3-way conference mode.  
To disconnect one party:  
Press the intercom button to talk with the ꢁrst intercom only, or press Intercom2 soft key  
to talk with the 2nd intercom call only.  
Paging All Stations  
This feature allows you to make an one-way announcement to all other stations connected  
to the network that are not currently in use.  
1. Press and hold the intercom button for 2 seconds and using Up/down button to select  
"Page all stations", then press Select softkey to enter page all station mode. The other  
stations not in use automatically activate their speakerphones and receive your page.  
2. Speak in Speaker mode or pick up the corded handset to speak. You have 30 seconds to  
page in this mode. After 30 seconds, the page is cancelled.  
NOTE: Paging can be done with optional headset. Plug in the headset, follow step 1 and then  
NOTE: If there is cordless handset registered, press and hold the Page button to enter the  
“Page the Handset”, “Page all stations” and “Deregister Handset” selection menu.  
a. When you select the “Page the handset” menu, the unit will page the cordless handset only.  
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b. When you select “Deregister Handset” , the unit will de-register the current cordless handset.  
NOTE: If there is no cordless handset registered, press and hold the Page button to enter the  
“Page all stations” and “Register Handset” selection menu.  
a. When you select “Register Handset” , the unit will start searching for a cordless handset to register.  
Using the Conference Room  
Once you have set up your conference room and password (see the Conference Room section  
for setup information) you can enter into the integrated Conference Room by pressing “Inte-  
rcom” then entering the extension of the desired conference room. Next, the phone will ask  
for your password, followed by the # key. You may then chose to record your name, which will  
introduce you to other callers in the conference room, then enter the conference room to talk.  
Note: The default extensions for the Conference Rooms are 2000 and 2001.  
Note: When you are the only one person in the Conference room, you will hear the hold  
music only.  
Note: When any other caller enters the Conference Room, all callers in this room will hear the  
name message and the knocking tone to notify everyone that there is another person joining  
the conference.  
Note: Only 8 extensions can join in 1 Conference room.  
Park (Optional)  
This function allows the user share the external call to other extensions.  
1.After you are on external line talk( for example: Line1), press park soft key during talk mode,  
then the BS will enter Park mode and hang up automatically.  
2. All of the unit's Line1 LED will be ꢀashing on red as same as the incoming call frequence  
and the external line will hear the hold tone.  
3. Press intercom and then Line1 button at any one of the base unit in the system to p  
ick up the parked call (line 1).  
4. After one BS pick up the parked call, it can talk with the external line normal.  
Caller ID  
Summary Screen  
The summary screen shows the current time, current date, number of CID records to be re-  
viewed and total number of records saved to CID memory. It is displayed until any button is  
pressed. Within 60 seconds of receiving a new call, the new caller information is displayed.  
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Receiving and Storing CID Records  
This unit receives and displays information transmitted by your local phone company. This  
information can include the phone number, date and time; or the name, phone number,  
date and time. The unit can store up to 99 calls for later review. When the memory is full,  
a new call automatically replaces the oldest call in memory. NEW appears in the display  
for calls received that have not been reviewed. The line number for the call received is also  
displayed.  
Press the CID button , and then use the VOL (+ or -) buttons to scroll through the call  
records.  
•When you scroll to the start/end of the list, the phone will beep.  
the screen will show the incoming phone number of each call on each line.  
Saving a CID Record to the Memory Log or to Phone Book  
Memory  
1. While a name and telephone number shows in the display you can edit and save the  
information by pressing the Store softkey and following the steps for Storing a Name and  
Number in Memory.  
2. If you do not need to edit the name or number, press the Save softkey  
3. To store data in the Phone Book Directory, press the DIR button,  
OR  
To store data in the Memory Log, press a memory log button (1-16).  
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Deleting a CID Record  
To delete the record shown in the display, press the DELETE softkey twice.  
Deleting All Call Records  
This feature allows you to clear all CID records at once.  
1. While viewing a CID record, press and hold the DELETE softkey PRESS DELETE AGAIN  
CLEAR ALL CALLER ID shows in the display.  
Dialing Back  
When reviewing CID records, you can dial back the numbers showing on the display by  
pick up the handset from the cradle or press line button directly.  
If You Programmed Your Local Area Code  
1. Press the CID button, and then use the VOL (+ or -) buttons to display the number you  
want to dial.  
2. If you see a number with 7 digits (i.e.555-1234), then the call was received from within  
your area code. However, this does not guarantee the call is a local call. If you see a number  
with 11 digits (i.e.1-234-555-1234), then the call received was not from your area code.  
3. To adjust the phone number format, use the REDIAL/FORMAT button. For instance, a  
7-digit local number sometimes cannot be dialed because it requires a 10-digit or 11-digit  
format. Use the REDIAL/FORMAT button to scroll through 7, 10 and 11-digit numbers.  
7-digits: 7-digit telephone number (i.e.555-5555)  
10-digits: 3-digit area code +7-digit telephone number (i.e.425-555-5555)  
11-digits: long distance code 1 +3-digit area code +7-digit telephone number (i.e. 1-425-  
555-5555)  
4. To dial the displayed number, select a line or press Speaker or lift handset.  
If You Did Not Program Your Local Area Code  
1. Press the CID button, and then use the VOL (+ or -) buttons to display the number you  
want to dial. You will only see 10-digit numbers (i.e. 234-555-1234).  
2. Press Speaker or line button or lift handset to dial back. You may adjust the number  
format by pressing the REDIAL/FORMAT button before dialing.  
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Memory Log and Phone Book (Directory) Memory  
You may store data in the Phone Book Directory or an MEMORY LOG (16 buttons located to  
the right of the number pad on the base). The Phone Book and each MEMORY LOG stores  
up to 21 characters and 32 digits.  
Storing a Number and Name in Memory  
NOTE: To cancel the storing procedure at any time, press EXIT.  
1. Press the Store softkey. ENTER NUMBER is displayed.  
2. Use the touch tone pad on your telephone to enter the telephone number you want to  
store. The numbers you enter show in the display.  
3. Press Save softkey. ENTER NAME is displayed.  
4. Use the touch-tone pad to enter a name (up to 21 characters). More than one letter is  
stored in each of the number keys. For example, to enter Bill Smith, press the 2 key twice  
for the letter B. Press the 4 key 3 times for the letter I. Press the 5 key 3 times for the  
letter L. Press the 5 key 3 times for the second letter L, and press the 1 key to insert a  
6 key once for the letter M; press the 4 key 3 times for the letter I; press the 8 key for  
the letter T; press the 4 key twice for the letter H.  
NOTE: If you make a mistake, use the DIR or CID buttons (left/right) to move the cursor to  
the incorrect digit, and press the DELETE softkey to delete.  
5. Press Save softkey. SELECT LOCATION is displayed.  
6. Enter memory location:  
Press the DIR button to save the record in the Phone Book memory,  
OR  
Press an MEMORY LOG button (1-16) to save the record in that memory location.  
NOTE: If there is a record stored in selected memory location “OVERWRITE?” shows in the  
location.  
7. Repeat steps 1-6 for any additional names and numbers you want to store, in phone  
book memory.  
NOTE: The storage procedure automatically cancels after 30 seconds if no keys are pressed.  
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Reviewing Phone Book (Directory) Memory  
stored in alphabetical order).  
2. Use the VOL (+ or -) buttons to scroll up or down through the phone book memories, or  
use the touch tone pad on your phone to enter the corresponding letters for the memory  
you want to review. For example, press the 5 key to display phone book memories that start  
with the letter J. Press the 5 key twice to go to memories starting with the letter K.  
Reviewing the Memory Log (Memory Location)  
1. Press the DIR button.  
2. Press the MEMORY LOG button (1-16).  
Editing a Name or Number Stored in Phone Book (Directory)  
Memory  
1. Press the DIR button.  
2. Use the VOL (+ or -) buttons to scroll up or down to the desired memory record.  
3. Press the Store softkey and edit the content according to the steps in the Storing a  
Name and Number in Memory section.  
Editing a Name or Number Stored in the Memory Log (Memory  
Location)  
1. Press the DIR button.  
2. Press the MEMORY LOG button (1-16).  
3. Press the Store softkey and edit the content according to the steps in the Storing a  
Name and Number in Memory section  
Storing the Last Number Dialed  
1. When the phone is idle, press the REDIAL/FORMAT button.  
2. Use the VOL (+ or -) buttons to scroll up or down to view the last six previously dialed  
numbers.  
3. While viewing the desired number, press the Store softkey twice.  
4. Add the name as explained in the Storing A Name and Number in Memory section.  
5. Press the Save softkey. SELECT LOCATION shows in the display.  
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6. Press the DIR button to store the redial number in the Phone Book memory or press  
an MEMORY LOG button (1-16) to store the redial number in that memory location.  
Storing a Pause in Memory  
Press the #PAUSE button twice to insert a pause in the dialing sequence of a stored  
telephone number when a pause is needed (for example, when you must dial a 9 to get an  
outside line or when you must enter codes to access your bank’s information line).  
Dialing a Stored Number  
1. Pick up the handset, or press SPEAKER to automatically select a line. Or press the line  
you want to use.  
2. Wait for a dial tone.  
3. Press the MEMORY LOG button (1-16) for the person you want to call.  
The number automatically dials.  
OR  
1. Press the DIR button.  
2. Use the VOL (+ or -) buttons to scroll up or down through the phone book memories,  
or use the touch tone pad to enter the corresponding letters for the memory you want to  
review. For example, press the 5 key to display phone book memories that start with the  
letter J. Press the 5 key twice to go to memories starting with the letter K.  
3. Pickup the handset on the cradle or press the line button directly, The number  
automatically dials.  
Memory Delete/Clear  
To delete a Phone Book memory:  
1. Press the DIR button.  
2. Use the VOL (+ or -) buttons to scroll up or down to the memory you want to delete.  
3. Press the DELETE button to delete. DELETE -DELETE AGAIN shows in the display.  
To Delete an Memory Log:  
1. Press the DIR button.  
2. Press the corresponding button (1-16) for the Memory Log you want to delete.  
3. Press the DELETE button to delete, DELETE -DELETE AGAIN shows in the display.  
NOTE: Press the EXIT button to cancel the “delete” function.  
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Clear All Memories  
1. Press the Menu softkey while in standby mode.  
2. Use the VOL (+ or -) buttons to scroll up or down to PHONE OPTIONS.  
3. Press the Select softkey.  
4. Use the VOL (+ or -) buttons to scroll up or down to CLEAR ALL MEMORIES.  
5. Press the Select softkey.  
6. Use the VOL (+ or -) buttons to scroll up or down to Yes or No, No is the default.  
NOTE: If you select YES, all the directory memories and direct access memories are cleared.  
Auto Attendant Sequence for Callers  
When Auto-Attendant is on, this phone automatically picks up a ringing line after the  
pickup time, and plays the designated Auto-Attendant greeting. When a caller enters an  
extension number after hearing the greeting, the Auto-Attendant transfers the call to  
that extension. If the requested extension doesn’t pick up within the ring delay time, the  
voicemail will pick up the call. If Auto-Attendant unit is in use, the call will be picked up  
by the system voicemail automatically.If the caller does not enter an extension number  
after hearing the message, the Auto-Attendant waits about 5 seconds and replays the  
ATTENDANT OGA (outgoing announcement) for the caller.  
NOTE: The Auto-Attendant prompt can guide the user to the correct menu.  
NOTE: If no enter after the 3rd Attendant OGA play back, the call will transfer to the  
Operator unit automatically.  
Dial by name  
After the Auto-Attendant answers the call and plays the greeting it will prompt “If you  
known the extension of the person you are trying to reach, please dial it now” and wait  
your input of the extension number.  
If there is no input , the unit will prompt “For dial by Name directory, press  
4.” If the user presses “4” the unit will enter dial by name function.  
Callers will hear all matching extension names and press the corresponding key to call.  
Callers will be guided through the system with the help of automated recordings.  
In the event a valid extension entry is not entered, callers will be informed that a match  
was not found and prompted to re-enter another extension name.  
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Dial by zero  
After the Auto-Attendant answers the call and plays the greeting it will prompt “If you  
known the extension of the person you are trying to reach, please dial it now” and wait  
your input of the extension number. If there is no input , the unit will prompt “For dial  
by Name directory, press 4.”Then the unit will prompt "For dial by Zero directory,  
press 0". The user can input "0" to transfer the call to the operator, wait the manual  
help or record the message in the GDM mailbox.  
Recording Auto Attendant Greetings  
Greeting and Auxiliary Greeting.  
NOTE: For help recording the greetings please see the Auto Attendant setting section.  
Display Messages  
The following special messages indicate the status of a message or the unit:  
00 TOTAL CALLS  
The Caller ID memory log is empty.  
UNKNOWN CALLER  
The incoming call does not have Caller ID service or  
their service area is not linked to yours. If UNKNOWN  
CALLER appears along with a calling number, the name  
information for that number was not available.  
The caller is registered as “Private Number” and their  
Caller ID information is withheld.  
Caller information has been interrupted or corrupted  
during transmission.  
No Caller ID signal has been detected or Caller ID  
service has not been activated.  
BLOCKED CALL  
INCOMPLETE DATA  
NO DATA  
Cordless Phone Option  
It is possible to enhance your phone to a cordless feature with the additional purchase of  
the H5801 accessory handset.  
Troubleshooting Guide  
No dial tone  
• Check or repeat installation steps:  
• Make sure the telephone line cords are connected to the IPBX and the wall jack. Make  
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sure the Network cords are not damaged.  
• Make sure the hook switch pops up when the handset is lifted.  
Try to Power reset the phone or IPBX and wait it returns to ID found.  
You cannot be heard by the other party  
• Make sure the handset or headset cord is inserted properly and securely.  
• Make sure the MUTE feature is not turned on.  
Phone does not ring  
• Make sure the ringer is turned on.  
• Make sure the Do Not Disturb feature is not activated.  
• See solutions for “No dial tone.”  
Incoming voice too low or none at all  
• Check volume setting.  
Memory dialing doesn’t work  
• Did you program the memory location keys correctly?  
• Did you follow proper dialing sequence?  
Intercom does not function correctly  
• Make sure all the stations connected to the digital router and each station shows it's ID.  
ve been assigned.  
• Make sure all phone extension’s (station numbers) involved ha  
No PBX shows in the Base LCD display:  
1. both 25801 & 25825 units work at the following IP address range :  
IP1: 172.28.xxx.xxx OR  
IP2: 172.29.xxx.xxx OR  
IP3: 172.16.xxx.xxx.  
2. You can select IP address range by setting switch at the rear of 25801. Please unplug  
the power of 25801 and all the 25825 units when you change the setting of IP switch.  
(Default set at 172.28.xxx.xxx).  
"NO PBX" after searching,  
you can change/set the 25801 IP accordingly.  
Without Power  
If the 25801 digital router becomes unplugged or there is a power outage, the router enters  
into No Power Operation mode. In this mode, all of the 25825 phone stations will not be  
functional, but you can plug any other standard corded phone into the by-pass port on the  
25801 digital router. This will allow you to make and receive calls on line 1.  
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General Product Care  
To keep your telephone working and looking good, follow these guidelines:  
• Avoid putting the phone near heating appliances and devices that generate electrical  
• DO NOT expose to direct sunlight or moisture.  
• Avoid dropping the handset, as well as other rough treatment to the phone.  
• Clean the phone with a soft cloth.  
• Retain the original packaging in case you need to ship the phone at a later date.  
Service  
If trouble is experienced with this equipment, for repair or warranty information, please  
contact customer service at 1-800-511-3180. If the equipment is causing harm to the  
telephone network, the telephone company may request that you disconnect the equipment  
until the problem is resolved.  
This product may be serviced only by the manufacturer or its authorized service agents.  
authority to operate this product. For instructions on how to obtain service, refer to the  
warranty included in this guide or call customer service at 1-800-511-3180.  
Or refer inquires to:  
Manager, Consumer Relations  
Beaverton, Or 97005  
Attach your sales receipt to the booklet for future reference or jot down the date this  
product was purchased or received as a gift. This information will be valuable if service  
should be required during the warranty period.  
Purchase date ________________________________________________  
Name of store ________________________________________________  
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Warranty  
Limited Warranty  
What your warranty covers:  
• Defects in materials or workmanship  
For how long after your purchase:  
• Two years, from date of purchase  
What we will do:  
• Provide you with a replacement unit. The exchange unit is under warranty for the  
remainder of  
the original product’s warranty period.  
How you get service:  
• Locate your proof of purchase in the form of a bill of sale or receipted invoice which is  
evidence  
that the product is within the warranty period. Proof of warranty eligibility is required and  
must be presented to obtain warranty service.  
• Contact RCA Customer Care at (800) 511-3180. Our representatives will help you  
troubleshoot and diagnose the problem. As you may be asked to disconnect your RCA  
telephone from it’s power source, you must call from another telephone. If the issue cannot  
be resolved by our Customer Care Team, you will be issued an RMA (Return Merchandise  
Authorization) number and be given instructions on how to submit your proof-of-purchase  
paperwork and where to send your defective merchandise.  
center at your own expense. You are responsible for damage or loss during shipment so  
insuring the product during return shipping is highly recommended.  
• We will ship a replacement to you freight pre-paid.  
What your warranty does not cover:  
• Customer instruction. (Your Instruction Book provides information regarding operating  
product experts that can assist you with any questions that may arise during setup and use  
of your RCA telephone.  
• Installation and setup service adjustments  
• Batteries  
• Damage from misuse or neglect  
• Products purchased from non-authorized retailers, dealers or resellers  
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• Products purchased or serviced outside the USA  
• Acts of nature, such as, but not limited to lightning damage  
Product Registration:  
• Please complete and mail the Product Registration Card packed with your unit. It will  
make it easier to contact you should it ever be neccessary. The return of the card is not  
required for warranty coverage.  
Limitation of Warranty:  
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS  
PRODUCT. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED  
(INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR  
A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN  
INFORMATION GIVEN BY TELEFIELD NA INC., ITS AGENTS, OR EMPLOYEES SHALL  
CREATE A GUARANTY OR IN ANY WAY INCREASE THE SCOPE OF THIS WARRANTY.  
•REPAIR OF REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE  
REMEDY OF THE CONSUMER. TELEFIELD NA INC. SHALL NOT BE LIABLE FOR  
INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE USE OF THIS  
PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS OR IMPLIED WARRANTY  
ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY  
ARE GOVERENED BY THE LAWS OF THE STATE OF OREGON. EXCEPT TO THE EXTENT  
PROHIBITED BY APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY  
OR FITNESS FOR A PARTICULAR PURPOSE ON THIS PRODUCT IS LIMITED TO THE  
APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.  
How state law relates to this warranty:  
• Some states do not allow the exclusion nor limitation of incidental or consequential  
damages, or limitations on how long an implied warranty lasts so the above limitations or  
exclusions may not apply to you.  
from state to state.  
If you purchased your product outside the USA, Mexico or Canada:  
This warranty does not apply. Contact your dealer for warranty information.  
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Visit the RCA web site at www.rca4business.com  
Please do not send any products to the Oregon address listed in this manual or on the  
carton. This will only add delays in service for your product.  
Beaverton, Or 97005  
RCA is a trademark of RCA Trademark Management S.A.,  
Used under license.  
© 2010. All rights reserved.  
Model: 25825  
T0009068(REV.02 DOM E)  
11-04  
Printed in China  
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