Printronix Printer SL5000r User Manual

Quick Setup Guide  
SL5000r and T5000r  
RFID Smart Label and Thermal Printers  
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NOTICE  
This Quick Setup Guide contains a  
CD-ROM with the following materials:  
The User’s Manual  
Programmer’s Reference Manuals  
Useful utility programs  
The CD-ROM is in a plastic pocket in  
the back cover.  
Save this guide. If you move or pack  
the printer in the future, you will need to  
follow the instructions in this guide.  
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Software License Agreement  
CAREFULLY READ THE FOLLOWING TERMS AND CONDITIONS BEFORE USING THIS PRINTER.  
USING THIS PRINTER INDICATES YOUR ACCEPTANCE OF THESE TERMS AND CONDITIONS. IF YOU  
DO NOT AGREE TO THESE TERMS AND CONDITIONS, PROMPTLY RETURN THE PRINTER AND ALL  
ACCOMPANYING HARDWARE AND WRITTEN MATERIALS TO THE PLACE YOU OBTAINED THEM, AND  
YOUR MONEY WILL BE REFUNDED.  
Definitions.  
“Software” shall mean the digitally encoded, machine-readable data and program. The term “Software  
Product” includes the Software resident in the printer and its documentation. The Software Product is licensed  
(not sold) to you, and Printronix, Inc. either owns or licenses from other vendors who own, all copyright, trade  
secret, patent and other proprietary rights in the Software Product.  
License.  
1. Authorized Use. You agree to accept a non-exclusive license to use the Software resident in the printer  
solely for your own customary business or personal purposes.  
2.  
Restrictions.  
a. To protect the proprietary rights of Printronix, Inc., you agree to maintain the Software Product and  
other proprietary information concerning the typefaces in strict confidence.  
b. You agree not to duplicate or copy the Software Product.  
c. You shall not sublicense, sell, lease, or otherwise transfer all or any portion of the Software Product  
separate from the printer, without the prior written consent of Printronix, Inc.  
d. You may not modify or prepare derivative works of the Software Product.  
e. You may not transmit the Software Product over a network, by telephone, or electronically using any  
means; or reverse engineer, decompile or disassemble the Software.  
f.  
You agree to keep confidential and use your best efforts to prevent and protect the contents of the  
Software Product from unauthorized disclosure or use.  
3. Transfer. You may transfer the Software Product with the printer, but only if the recipient agrees to accept  
the terms and conditions of this Agreement. Your license is automatically terminated if you transfer the  
Software Product and printer.  
Limited Software Product Warranty  
Printronix, Inc. warrants that for ninety (90) days after delivery, the Software will perform in accordance with  
specifications published by Printronix, Inc. Printronix, Inc. does not warrant that the Software is free from all  
bugs, errors and omissions.  
Remedy  
Your exclusive remedy and the sole liability of Printronix, Inc. in connection with the Software is replacement  
of defective software with a copy of the same version and revision level.  
Disclaimer of Warranties and Limitation of Remedies  
1. THE PARTIES AGREE THAT ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING  
WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY ARE  
EXCLUDED.  
Printronix, Inc. does not warrant that the functions contained in the Software will meet your requirements  
or that the operation of the Software will be uninterrupted or error free.  
Printronix, Inc. reserves the right to make changes and/or improvements in the Software without notice at  
any time.  
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2. IN NO EVENT WILL PRINTRONIX, INC. BE LIABLE FOR LOST PROFITS, LOST DATA, BUSINESS  
INTERRUPTIONS, OR ANY OTHER DIRECT, INDIRECT, INCIDENTAL OR CONSEQUENTIAL  
DAMAGES ARISING OUT OF THE USE OF OR INABILITY TO USE THIS PRODUCT, EVEN IF  
PRINTRONIX, INC. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR ANY  
DAMAGES CAUSED BY THE ABUSE OR MANIPULATION OF THE SOFTWARE. SOME STATES DO  
NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR  
INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.  
3. Printronix, Inc. will not be liable for any loss or damage caused by delay in furnishing a Software Product  
or any other performance under this Agreement.  
4. Our entire liability and your exclusive remedies for our liability of any kind (including liability for  
negligence except liability for personal injury caused solely by our negligence) for the Software Product  
covered by this Agreement and all other performance or nonperformance by us under or related to this  
Agreement are limited to the remedies specified by this Agreement.  
5. California law governs this Agreement.  
Termination of License Agreement  
This License shall continue until terminated. This license may be terminated by agreement between you and  
Printronix, Inc. or by Printronix, Inc. if you fail to comply with the terms of this License and such failure is not  
corrected within thirty (30) days after notice. When this License is terminated, you shall return to the place you  
obtained them, the printer and all copies of the Software and documentation.  
U.S. Government Restricted Rights  
Use, duplication or disclosure by the Government is subject to restrictions as set forth in the Rights in  
Technical Data and Computer Software clause at FAR 242.227-7013, subdivision (b) (3) (ii) or subparagraph  
(c) (1) (ii), as appropriate. Further use, duplication or disclosure is subject to restrictions applicable to  
restricted rights software as set forth in FAR 52.227-19 (c) (2).  
Acknowledgement of Terms and Conditions  
YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT, AND AGREE TO  
BE BOUND BY ITS TERMS AND CONDITIONS. NEITHER PARTY SHALL BE BOUND BY ANY  
STATEMENT OR REPRESENTATION NOT CONTAINED IN THIS AGREEMENT. NO CHANGE IN THIS  
AGREEMENT IS EFFECTIVE UNLESS WRITTEN AND SIGNED BY PROPERLY AUTHORIZED  
REPRESENTATIVES OF EACH PARTY. BY USING THIS PRINTER, YOU AGREE TO ACCEPT THE  
TERMS AND CONDITIONS OF THIS AGREEMENT.  
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Communication Notices  
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to  
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency  
energy and, if not installed and used in accordance with the instructions, may cause harmful interference to  
radio communications. However, there is no guarantee that interference will not occur in a particular  
installation. If this equipment does cause harmful interference to radio or television reception, which can be  
determined by turning the equipment off and on, the user is encouraged to try to correct the interference by  
one or more of the following measures:  
Reorient or relocate the receiving antenna.  
Increase the separation between the equipment and receiver.  
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
Consult the dealer or an experienced radio/TV technician for help.  
Unauthorized changes or modifications could void the user’s authority to operate the equipment.  
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)  
this device may not cause harmful interference, and (2) this device must accept any interference received,  
including interference that may cause undesired operation.  
Any change or modification to this product voids the user’s authority to operate it per FCC Part 15 Subpart A  
Section 15.21 regulations.  
This product contains an intentional radiator with the following parameters:  
Operating Frequency: 902 to 928 MHz  
Typical RF Power: 25 to 100 milliwatts (SL5x04 MP) or 25 to 205 milliwatts (SL5x04 C1)  
Maximum RF Power: 1 Watt under abnormal conditions  
Printronix SL5000r and T5000r  
Tested To Comply  
With FCC Standards  
FOR HOME OR OFFICE USE  
Canada  
This Class B digital apparatus complies with Canadian ICES-003 and RSS 210.  
Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.  
Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this  
device must accept any interference, including interference that may cause undesired operation of the device.  
This device has been designed to operate with the antennas listed below, and having a maximum gain of  
–18 dBi. Antennas not included in this list or having a gain greater than –18 dBi dB are strictly prohibited for  
use with this device. The required antenna impedance is 50 ohms.  
To reduce potential radio interference to other users, the antenna type and its gain should be so chosen that  
the equivalent isotropically radiated power (e.i.r.p.) is not more than that permitted for successful  
communication.  
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CE Notice (European Union)  
Marking by the CE symbol indicates compliance of this Printronix system to the EMC Directive and the Low  
Voltage Directive of the European Union. Such marking is indicative that this Printronix system meets the  
following technical standards:  
EN 300 220-1 (2000), Electromagnetic Compatibility and Radio Spectrum Matters; Short Range Devices;  
Radio equipment to be used in the 25 MHz to 1000 MHz frequency range with power levels ranging up to  
500 mW.  
EN 55022 — “Limits and Methods of Measurement of Radio Interference Characteristics of Information  
Technology Equipment.”  
EN 50082-1: 1992 — “Electromagnetic compatibility—Generic immunity standard Part 1: Residential,  
commercial, and light industry.”  
EN 60950 — “Safety of Information Technology Equipment.”  
This printer is a Class B product for use in a typical Class B domestic environment.  
CE Symbol  
Declaration Of Conformity  
Manufacturer:  
Printronix, Inc.  
14600 Myford Rd.  
Irvine, CA 92623 U.S.A.  
declares that the product:  
Product Type:  
Information Technology Equipment, Printer  
Equipment Class:  
Model Numbers:  
Configuration:  
Commercial and Light Industrial  
T5204r, T5304r, SL5204r, SL5304r, 5504-R40 with optional suffixes  
serial, parallel, coax, twinax, external LAN, Ethernet, Wireless Ethernet, RFID  
conforms to the following standards:  
Safety:  
EMC:  
EN 60950-1: 2001, First Edition  
ETSI EN 301 489-1  
ETSI EN 301 489-3  
ETSI EN300 220 V1.3.1 Sec. 8.1, 8.2, 8.6, 8.7, 8.9  
EN 55022: 1998 +A1 Class B  
EN 55024: 1998  
EN 61000-4-2  
EN 61000-4-3  
EN 61000-4-4  
EN 61000-4-5  
EN 61000-4-6  
EN 61000-4-8  
EN 61000-4-11  
EN 61000-3-2: 2000  
EN 61000-3-3: 1995 +A1  
and complies with:  
The Low Voltage Directive 73/23/EEC and the EMC Directive 89/336/EEC.  
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Taiwan  
Lithium Battery Warning  
The controller board contains a lithium battery sealed inside the real-time clock chip. Do not disassemble the  
chip to replace the battery. Do not dispose of the chip by incineration. Failure to comply may cause the battery  
to explode. Contact your local waste agency for the correct disposal procedure.  
Printronix makes no representations or warranties of any kind regarding this material, including, but not limited  
to, implied warranties of merchantability and fitness for a particular purpose. Printronix shall not be held  
responsible for errors contained herein or any omissions from this material or for any damages, whether  
direct, indirect, incidental or consequential, in connection with the furnishing, distribution, performance or use  
of this material. The information in this manual is subject to change without notice.  
This document contains proprietary information protected by copyright. No part of this document may be  
reproduced, copied, translated or incorporated in any other material in any form or by any means, whether  
manual, graphic, electronic, mechanical or otherwise, without the prior written consent of Printronix.  
COPYRIGHT © 2005 PRINTRONIX, INC. All rights reserved.  
Trademark Acknowledgements  
Printronix and PGL are registered trademarks of Printronix, Inc.  
SL5000r and T5000r are trademarks of Printronix, Inc.  
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Table of Contents  
9
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Unpacking And Installing The Printer  
NOTE: This Quick Setup Guide covers both the SL5000r and  
T5000r printers.  
The SL5000r is a smart label printer: it is equipped with an  
RFID encoder and has the “RFID Smart” logo near the  
control panel.  
The 4 and 6 inch T5000r printers do not come equipped  
with RFID encoders, but are field upgradable to SL5000r  
printers.  
The 8 inch T5000r printer is currently not RFID compatible.  
Unpacking The Printer  
The printer is shipped in a carton and protective bag. Keep all  
packing material in case shipping is required.  
CAUTION  
CAUTION  
Avoid touching the electrical connectors to prevent  
electrostatic discharge damage while setting up the printer.  
The discharge of accumulated electrostatic energy can  
damage or destroy the printhead or electronic components  
used in this device.  
Do not place the printer on its backside during unpacking or  
handling, because damage to the printer interface connector  
may occur.  
11  
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Unpacking And Installing The Printer  
Removing The Internal Packing Material  
Remove the tape strips and foam pads from the printer as indicated  
below. (The top lid of the shipping carton also displays these  
instructions.)  
NOTE: Save the foam pads for repacking the printer.  
a
Tape Strip (2)  
b
Foam Pad (2)  
Foam Pad  
c
Open  
Foam Pad  
12  
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Installation  
Installation  
AC Power  
Receptacle  
Power Switch  
1. Place the printer on a flat level surface that allows easy access  
to all sides of the printer.  
CAUTION  
WARNING  
Never operate the printer on its side or upside down.  
2. Make sure the printer power switch is in the Off (O) position.  
Failure to properly ground the printer may result in electric  
shock to the operator.  
In compliance with international safety standards, this printer  
has been equipped with a three-pronged power cord. Do not  
use adapter plugs or remove the grounding prong from the  
cable plug. If an extension cord is required, ensure that a  
three-wire cable with a properly grounded plug is used.  
3. Attach the AC power cord to the AC power receptacle in the  
back of the printer.  
CAUTION  
Verify the required voltage on the printer’s model number label  
on the back of the printer.  
4. Attach the AC power cord to a grounded (three prong) electrical  
outlet of the proper voltage.  
13  
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Controls And Indicators  
Controls And Indicators  
Power Switch  
The power switch is located on the bottom back panel of the printer.  
To apply power, place the switch in the | (On) position. When you  
first power on the printer, a series of initialization messages  
appears on the Liquid Crystal Display (LCD) on the control panel.  
To remove power, place the power switch in the O (Off) position.  
Control Panel  
The control panel is located on the front of the printer and includes  
an LCD, indicators, and control keys (buttons). These are described  
in the following tables.  
Online Status  
Indicator  
Liquid Crystal  
Display (LCD)  
Job In Process  
Indicator  
14  
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Control Panel  
Status And Display Indicators  
15  
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Controls And Indicators  
Control Panel Keys  
16  
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Control Panel  
Control Panel Keys (cont.)  
17  
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Loading Media And Ribbon  
Loading Media And Ribbon  
IMPORTANT  
Printronix recommends using the supplied roll of 100 labels to  
set up and verify printer operation. If you have an SL5000r, this  
will avoid expending the more expensive smart labels for this  
task.  
CAUTION  
CAUTION  
DO NOT TOUCH the printhead or the electronic components  
under the printhead assembly.  
Do not close the pivoting deck without label stock installed  
between the printhead and the platen, because debris on the  
platen may damage the printhead.  
18  
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Loading Roll Media  
Loading Roll Media  
Media Hanger  
MediaHanger  
Guide  
Pivoting  
Deck  
DeckLock  
Lever  
IMPORTANT  
If you are using direct thermal mode, clean the printhead,  
platen roller, and upper and lower media sensors every time  
you change the media. See “Cleaning” on page 54.  
1. Slide the media hanger guide outward to the end of the media  
hanger, and flip it up into the horizontal position (as shown).  
2. Open the pivoting deck by rotating the deck lock lever fully  
clockwise.  
19  
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Loading Media And Ribbon  
Media Roll  
Media Hanger  
Media Hanger  
Guide  
Media Width  
Guide  
Media Damper  
3. Slide the media width guide close to the outside end of the  
media damper.  
4. Slide the supplied media roll onto and towards the back of the  
media hanger.  
5. Place the media hanger guide under the media hanger and  
against the lower part of the label core at a 45 degree angle  
(as shown). This position provides the required tension for a  
new label roll and the desired drag for a partial label roll.  
20  
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Loading Roll Media  
Media and  
Ribbon Loading  
Instructions  
Media  
Printhead  
Media Damper  
Platen  
6. Thread the media under the media damper and then between  
the platen (rubber drive roller) and the printhead.  
You can also refer to the arrows on the printer frame or to the  
label inside the media cover for media loading instructions.  
21  
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Loading Media And Ribbon  
Lower  
Media Sensor  
Fixed  
Guide  
MediaWidth  
Guide  
Media  
Guard  
Media  
Damper  
7. Verify that the left edge of the media is against the fixed guide  
on the bottom of the media damper.  
8. Push the media width guide in until it is flush with the outer  
edge of the media.  
9. Check the horizontal position of the lower media sensor  
(located under the media guard) and the upper media sensor  
22  
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Loading Roll Media  
Notch  
Media (left edge)  
10. Align the left (inside) edge of the media with the notch located  
in the left front edge of the tear bar.  
Pivoting  
Deck  
DeckLock  
Lever  
11. Close the printhead by pressing down on the pivoting deck and  
rotating the deck lock lever fully counterclockwise.  
12. Power on the printer (place the power switch in the | position).  
23  
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Loading Media And Ribbon  
Loading Ribbon  
Ribbon  
Take-Up Core  
Ribbon  
Take-Up Spindle  
Spindle  
Flange  
Ribbon  
Roll  
Pivoting  
Deck  
Ribbon  
Supply Spindle  
Deck Lock Lever  
IMPORTANT  
Clean the printhead, platen roller, and upper and lower media  
sensors every time you change the ribbon. See “Cleaning” on  
1. Install the ribbon take-up core on the ribbon take-up spindle.  
NOTE: The first ribbon take-up core comes with the printer.  
Thereafter, use the core from the old (used up) ribbon.  
2. Slide the ribbon roll onto the ribbon supply spindle until it stops  
against the spindle flange.  
3. Open the pivoting deck by rotating the deck lock lever fully  
clockwise until the deck swings upward.  
24  
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Loading Ribbon  
Ribbon  
Printhead  
Media  
Rear Ribbon Guide Roller  
4. Thread the end of the ribbon under the rear ribbon guide roller,  
then between the platen and the printhead.  
You can also refer to the arrows on the printer frame or to the  
upper-right corner of the label inside the media cover for ribbon  
loading instructions.  
25  
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Loading Media And Ribbon  
Media and  
RibbonLoading  
Instructions  
Ribbon  
Take-up Core  
Ribbon  
Take-up Spindle  
Deck Lock Lever  
IMPORTANT  
Do not attach the ribbon to the ribbon take-up spindle without  
a ribbon take-up core installed.  
5. Attach the ribbon to the ribbon take-up core on the ribbon  
take-up spindle using the adhesive on the ribbon leader.  
6. Manually rotate the spindle clockwise until the clear leader has  
passed the printhead.  
7. Close the pivoting deck and rotate the deck lock lever fully  
counterclockwise.  
26  
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Printhead Pressure Adjustment  
Printing Adjustments  
Right Pressure  
Block  
Left  
Pressure  
Block  
Right Pressure  
Block Pointer  
Right  
Pressure  
Block  
Adjustment  
Wheel  
Left  
Pressure  
Block  
Handle  
Bold Mark  
PrintheadPressure  
Adjustment Dial  
Printhead Cover/  
Upper Media  
Sensor  
Pressure Block  
Adjustment Scale  
Printhead Pressure Adjustment  
Adjust the printhead pressure to the setting of 4.  
Printhead Pressure Block Adjustments  
Left Pressure Block  
Manually adjust the left pressure block so its handle is aligned with  
the bold mark on the pressure block adjustment scale.  
Right Pressure Block  
Use the right pressure block adjustment wheel to position the right  
pressure block with its pointer near the right edge of the media in  
use.  
27  
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Printing Adjustments  
Positioning The Media Sensors  
Lower  
Media Sensor  
(left edge)  
Adhesive Label  
(left edge)  
Lower  
MediaSensor  
Handle (2)  
Your printer is equipped with upper and lower media sensors that  
detect the top-of-form position on media with label length indicators  
(black marks, gaps, notches, or holes). The media sensors also  
detect Paper Out conditions.  
Use the handles on the lower media sensor to horizontally position  
it so that the left edge of the sensor’s visible red LED is aligned  
under the left edge of the adhesive label of the installed media.  
The upper media sensor, located in the slot under the printhead  
cover (see figure on page 27), should be located directly over the  
lower media sensor.  
28  
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Positioning The Media Sensors  
If you are using smart labels, the lower media sensor should not be  
placed in the path of media features that could cause false gap  
detection or paper out faults. Such features are dark pre-printing,  
rounded die cut label corners, and extraneous cut-outs.  
FEED  
Position the lower  
media sensor in the  
grey shaded area.  
Avoid Pre-Printing  
Avoid Rounded  
Die Cut Label  
Corner  
29  
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Calibrating The Printer  
Calibrating The Printer  
NOTE: If you make any changes to the default configuration menu  
items, you will be prompted to save the configuration.  
For printers not using smart labels, an Auto Calibrate should be  
sufficient to properly calibrate the printer (see next section).  
To calibrate printers that are using smart labels:  
1. Run an Auto Calibrate to set up initial values (page 30).  
2. Make a Media Profile printout (page 32).  
3. Make any necessary adjustments to Threshold Range in the  
CALIBRATE CTRL menu.  
4. Run an Auto Calibrate again (page 30).  
5. Make a Media Profile printout again (page 32) to verify the  
Threshold Range you selected in step 3 is correct.  
6. Save the configuration (page 50).  
7. Set the saved configuration as the Power-Up configuration  
(page 51).  
Running Auto Calibrate  
IMPORTANT  
Since manufacturing differences in media and ribbon can  
decrease the printer’s TOF (top-of-form) sensing reliability,  
you must run an Auto Calibrate to provide optimum sensor  
threshold values for the installed media and ribbon.  
1. Set the printer power switch to | (On). (For the location of the  
power switch and various panel keys, refer to “Controls And  
.
.
2. Press the  
key to enter the QUICK SETUP menu.  
.
NOTE: For a complete description of the QUICK SETUP menu,  
3. Press and together until ENTER SWITCH / UNLOCKED  
displays.  
30  
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Running Auto Calibrate  
4. Press or until Label Length / 6 inch* displays (default).  
5. Press + or until the value that matches the physical length of  
the installed media displays. See “Label Length” on page 42.  
NOTE: Selecting the correct Label Length forces Auto Calibrate to  
increase media advancement for long labels (to detect  
actual gaps, notches, or marks) and decrease media  
advancement for short labels.  
6. Press or until Gap/Mark Sensor / Disable* displays.  
7. Press + or until Gap displays.  
NOTE: If you are using smart labels, see “Gap Sensing for Smart  
8. Press . An asterisk (*) displays next to the selected item.  
9. Press until Auto Calibrate / Run Calibrate displays.  
10. Press . Media advances until it can accurately detect the label  
length indicators and then stops at the top-of-form position. The  
Sensed Distance value then displays for one second.  
11. Auto Calibrate is successful when the Sensed Distance value  
correctly matches that of the installed media. For Gap sensing,  
the Sensed Distance value is the physical length of one label  
plus the length of one gap.  
12. If GAP NOT DETECTED or PAPER OUT displays:  
a. Check the horizontal position of the media sensors  
(page 28).  
b. Make a Media Profile printout to verify that the sensors are  
performing properly (page 32).  
c. Press PAUSE and run Auto Calibrate again.  
13. Press the PAUSE key to take the printer offline.  
14. Press the FEED key several times. Each time you press FEED,  
the media should advance one label length and stop.  
15. Once the Sensed Distance value and performance is  
confirmed, save it to the desired configuration menu as  
described on page 50 before powering off the printer.  
31  
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Calibrating The Printer  
Making A Media Profile Printout  
The Media Profile printout shows the relationship of the Paper Out  
Threshold and the Gap/Mark Threshold values, illustrates if and  
when each label length indicator is detected, and shows the  
difference between the label length indicators and the label. The  
profile printout (see figure on page 33) helps you set the thresholds  
for difficult media. This includes pre-printed labels, labels with poor  
gap/media dynamic range, and smart labels that have embedded  
RFID tags.  
NOTE: Verify the CALIBRATE CTRL menu Gap/Mark Sensor  
option (Disable, Mark, Gap, Advanced Gap, or Advanced  
Notch) matches the installed media.  
You will need a minimum installed label width of two inches  
to support the Media Profile printout.  
Ensure the lower media sensor is horizontally positioned to  
permit sensing of the label length indicators. See  
Ensure the Print Mode option selected in the QUICK  
SETUP menu matches the media installed. Select Direct  
for heat sensitive media (no ribbon required) or Transfer for  
thermal transfer media (ribbon required).  
IMPORTANT  
Once Media Profile is initiated, the printer will continue to  
advance media and print the profile in landscape orientation  
until you press to stop printing.  
.
.
1. Press the  
mode.  
key to take the printer offline and into Menu  
.
2. Press and together until ENTER SWITCH / UNLOCKED  
displays.  
.
.
3. Press  
until CALIBRATE CTRL displays.  
.
4. Press until Media Profile / Profile Print displays and then  
press .  
The printer will advance media and continue to print a dynamic  
profile image depicting the relationship of the label and any  
label length indicators detected.  
5. Press to stop printing.  
32  
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Making A Media Profile Printout  
6. Press the PAUSE key until OFFLINE displays.  
NOTE: The Gap/Mark and Paper Out Threshold values shown on  
the Media Profile printout represent the last values  
determined from a successful Auto Calibrate or the factory  
default values if no Auto Calibrate was performed.  
Gap Sensing  
This figure shows a Media Profile printout of a smart label where  
Gap/Mark Sensor is set to Gap in the CALIBRATE CTRL menu.  
In this example, the gap threshold value the printer selected  
(represented by the Gap/Mark dotted line) is too close to the  
amplitude of the antenna pulse. This may cause the printer to  
falsely use the antenna as the gap (top-of-form).  
255  
191  
127  
Paper Out(110)  
063  
Gap/Mark(052)  
000  
Detected Amplitude  
of the Antenna  
Detected Amplitude  
of the Gap  
33  
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Calibrating The Printer  
To avoid this problem, increase the Threshold Range value to 60%  
or 70% in the CALIBRATE CTRL menu (the default is 50%), then  
run an Auto Calibrate again (page 30).  
NOTE: Any changes to Threshold Range will not take effect until  
you run an Auto Calibrate again.  
This will raise the Gap/Mark threshold high enough so that the  
printer will not falsely use the antenna as the gap (top-of-form).  
255  
191  
127  
Paper Out(110)  
Gap/Mark(072)  
063  
000  
Detected Amplitude  
of the Antenna  
Detected Amplitude  
of the Gap  
34  
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Making A Media Profile Printout  
Advanced Gap Sensing  
This figure shows a Media Profile printout of a smart label where  
Gap/Mark Sensor is set to Advanced Gap in the CALIBRATE CTRL  
menu.  
In this example, the gap threshold value the printer selected  
(represented by the Gap/Mark dotted line) is too close to the  
amplitude of the antenna pulse. If there is an increase in noise or  
the opacity of the liner or ribbon, the printer may falsely use the  
antenna or noise as the gap (top-of-form).  
255  
191  
127  
Paper Out(075)  
063  
Gap/Mark(030)  
000  
Detected Amplitude  
of the Antenna  
Detected Amplitude  
of the Gap  
35  
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Calibrating The Printer  
To avoid this problem, increase the Threshold Range value to 60%  
in the CALIBRATE CTRL menu (the default is 50%), then run an  
Auto Calibrate again (page 30).  
NOTE: Any changes to Threshold Range will not take effect until  
you run an Auto Calibrate again.  
This will raise the Gap/Mark threshold high enough so that the  
printer will not falsely use the antenna or noise as the gap (top-of-  
form).  
255  
191  
127  
Paper Out(075)  
063  
Gap/Mark(040)  
000  
Detected Amplitude  
of the Antenna  
Detected Amplitude  
of the Gap  
36  
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Making A Media Profile Printout  
Changing The Active IGP Emulation  
The following example shows how to change the active IGP  
emulation from IGP/PGL (default) to IGP/VGL using the QUICK  
SETUP menu.  
1. Set the printer power switch to | (On).  
.
.
2. Press the  
key to enter the QUICK SETUP menu.  
.
3. Press and at the same time until ENTER SWITCH /  
UNLOCKED displays.  
4. Press or until Active IGP Emul / IGP/PGL* displays.  
5. Press until IGP/VGL displays.  
NOTE: You can also select PPI/ZGL, PPI/TGL, PPI/IGL,  
PPI/STGL, or PPI/DGL.  
6. Press . An asterisk (*) displays next to the selected emulation.  
7. Press PAUSE. OFFLINE displays.  
8. Save the configuration (see “Saving The Configuration” on  
Configuring The Printer  
The printer menu structure consists of main menus and menu  
items, and the options available for each menu item. Modifications  
to the menu items can be selected and saved using the control  
panel. See “Control Panel” on page 14 for information about control  
panel keys and navigating the menus.  
.
.
When you press the  
(Menu) key, the QUICK SETUP menu  
.
displays first. This menu lists the most frequently accessed menu  
options.  
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QUICK SETUP Menu  
QUICK SETUP Menu  
QUICK SETUP  
Print Intensity  
Print Speed  
–3*  
–15 to 15  
1 to 10 ips  
Direct  
1
6 ips*  
2
Print Mode  
Transfer*  
Media Handling  
Paper Feed Shift  
Label Length  
Tear-Off Strip*  
0.00 inches*  
4 or 6 inches*  
Tear-Off  
Peel-Off  
Cut  
Continuous  
3
4
–0.50 to X inches  
3, 5  
6
00.1 to 99.0 inches  
3, 5  
5
Label Width  
4.1, 6.6, or 8.5 inches*  
00.1 to 8.5 inches  
3
4
Ver Image Shift  
Hor Image Shift  
Orientation  
0.00 inches*  
–1.00 to X inches  
3
0.00 inches*  
–1.00 to 1.00 inches  
Portrait*  
Disable*  
Landscape  
Inv. Portrait  
Inv. Landscape  
Gap/Mark Sensor  
Auto Calibrate  
Mark  
Gap  
Advanced Gap  
Advanced Notch  
Notes:  
* = Default  
Run Calibrate  
1
Maximum value depends on the width of the  
printer model and printhead.  
(cont. on next page)  
2
3
Does not appear for direct thermal only printers.  
You can change the unit value from inches to  
millimeters under Units (in MEDIA CONTROL)  
See the User’s Manual for information.  
4
5
6
Based on the current value setting for the Label  
Length menu, up to a maximum of 12.80 inches.  
Maximum value depends on the width of the  
printer model.  
Maximum value depends on model width and size  
of DRAM installed.  
38  
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Making A Media Profile Printout  
QUICK SETUP  
(cont. from previous page)  
1
Validator Funct.  
Active IGP Emul  
Save Config.  
Enable*  
Disable  
IGP/PGL* PPI/ZGL PPI/TGL PPI/IGL PPI/STGL PPI/DGL IGP/VGL  
1*  
1 to 8  
Power-Up Config.  
Factory*  
Disabled*  
Toolset [1]*  
1 to 8  
2
SMT: Status  
Enabled  
2
SMT: Sel Toolset  
Toolset [1] to Toolset [4]  
4
4
4
4
4
4
2, 3  
EPC  
GTIN  
UPCA  
EAN8  
EAN13  
UCC128  
SMT: Select Tool  
5
5
5
5
5
5
zEPC  
zGTIN  
zUPCA  
zEAN8  
zEAN13  
zUCC128  
Notes:  
* = Default.  
1
Appears only if an online data validator (validator)  
is installed.  
2
3
Appears only if an RFID encoder is installed.  
Undocumented options are reserved for internal  
use and future design.  
4
5
Appears only if Toolset [1] is selected under  
SMT: Sel Toolset.  
Appears only if Toolset [2] is selected under  
SMT: Sel Toolset.  
NOTE: Many QUICK SETUP menu items are available in other  
main menus. (Refer to the User’s Manual.)  
Changes made in the QUICK SETUP menu are updated in  
the other main menus, and vice versa.  
39  
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QUICK SETUP Menu  
QUICK SETUP Menu Items  
Print Intensity  
This menu item specifies the level of thermal energy from the  
printhead to be used for the type of media and ribbon installed.  
Large numbers imply more heat (thermal energy) to be applied for  
each dot. This has a significant effect on print quality. The print  
intensity and speed must match the media and ribbon type to obtain  
the best possible print quality and bar code grades.  
The range is –15 through +15. The default is –3.  
Print Speed  
This menu item specifies the speed in inches per second (ips) at  
which the media passes through the printer while printing.  
The range is 2 through 10 ips (in increments of 1 ips).  
The default is 6 ips.  
NOTE: The maximum print speed varies based on maximum  
printer width and dot per inch (dpi) resolution of the  
printhead installed (203 or 300 dpi).  
Print Mode  
This menu item specifies the type of printing to be done.  
Transfer. Indicates thermal transfer printing (ribbon installed).  
Direct. Indicates direct thermal printing (no ribbon) and  
requires special heat sensitive media.  
The default is Transfer, unless your printer is shipped as direct  
thermal only (no ribbon motors installed).  
NOTE: The Print Mode menu item does not appear for direct  
thermal only printers.  
40  
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QUICK SETUP Menu Items  
Media Handling  
This menu item specifies how the printer will handle the media  
(labels or tag stock).  
Tear-Off Strip. Printer prints on the media and sends it out the  
front until the print buffer is empty, then positions the last label  
over the tear bar for removal.  
Tear-Off. After each label is printed, the printer positions the  
label over the tear bar and waits for you to tear off the label  
before printing the next one (on-demand printing). A “Remove  
Label” message displays to remind you to remove the label  
before the next one can be printed.  
Peel-Off. When the optional rewinder is installed, prints and  
peels die cut labels from the liner without assistance. The  
printer waits for you to remove the label before printing the next  
one (on-demand printing). The label liner is rewound on the  
internal rewinder. A “Remove Label” message displays to  
remind you to remove the label before the next one can be  
printed.  
Cut. When the optional media cutter is installed, it  
automatically cuts media after each label is printed or can cut  
after a specified number of labels have been printed using a  
software cut command. It cuts continuous roll paper, labels, or  
tag stock.  
NOTE: The Cut option is hidden when RFID Reader is set to  
Enable in the RFID CONTROL menu.  
Continuous. Printer prints on the media and sends it out the  
front.  
The default is Tear-Off Strip.  
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QUICK SETUP Menu  
Paper Feed Shift  
This menu item represents the distance to advance a label (+ shift)  
or pull back (– shift) when the Tear-Off Strip, Tear-Off, Peel-Off, or  
Cut Media Handling option is enabled. The allowable range is –0.50  
inches to the current Label Length value setting up to a maximum  
of 12.80 inches in 0.01 inch increments.  
The default is 0.00 inches.  
Label Length  
In most applications, the user-selected Label Length will match the  
physical label length. Physical label length is the actual label length  
of the media installed. Following is a list of different media types:  
Die cut labels: measurable length of the removable label  
(leading edge to trailing edge). This does not include the  
liner material or gap.  
Tag stock with notches or holes: measurable length from  
the trailing edge of one notch or hole to the trailing edge of  
the next notch or hole.  
Tag stock with black marks on the underside: measurable  
length from the leading edge of one black mark to the  
leading edge of the next black mark.  
Continuous media (no label length indicators): measurable  
length should be within + 1 to 2% of the Label Length value  
entered.  
Label Width  
This menu item specifies the label width. The allowable range in  
inches is 00.1 to the maximum print width of the printer. The  
allowable range in millimeters is 2.5 to the maximum width of the  
printer.  
Ver Image Shift  
This menu item specifies the amount to shift an image up (–) or  
down (+) for precise positioning on the label. The actual height of  
42  
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QUICK SETUP Menu Items  
the image is not affected by this parameter. The allowable range is  
–1.00 inches to the current Label Length value setting, up to a  
maximum of 12.80 inches, in 0.01 inch increments.  
The default value is 0.00 inches.  
Hor Image Shift  
This menu item specifies the amount to shift an image left (–) or  
right (+) for precise positioning on the label. The actual width of the  
image is not affected by this parameter. The allowable range is  
–1.00 to +1.00 inches in 0.01 inch increments.  
The default value is 0.00 inches.  
Orientation  
Specifies the image orientation to be used when printing the label.  
Portrait. The default. Portrait refers to vertical page orientation,  
where the height of a page is greater than its width. The top  
edge of the image is parallel to the leading edge of the media.  
The following example is viewed from the front of the printer.  
NOTE: Portrait orientation applies to PGL® and VGL emulations.  
This is regarded as Inverse Portrait using PPI/ZGL.  
4 inches  
FEED  
a i .  
t h e m e d  
6 inches  
o f d g e n g a e d l e i  
t h e l t o l e a l p a r  
a g e i s t h e i m  
o f d g e o p e h e T t  
Leading Edge  
43  
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QUICK SETUP Menu  
Landscape. Landscape refers to horizontal orientation, where  
the width of a page is greater than its height. The top edge of  
the image is parallel to the left edge of the media. The following  
example is viewed from the front of the printer.  
NOTE: Landscape orientation applies to PGL and VGL emulations.  
This is regarded as Inverse Landscape using PPI/ZGL.  
4 inches  
FEED  
6 inches  
Leading Edge  
Inv. Portrait. Inverse Portrait refers to vertical page orientation,  
where the height of a page is greater than its width. The top  
edge of the image is parallel to the trailing edge of the media.  
The following example is viewed from the front of the printer.  
NOTE: Inverse Portrait orientation applies to PGL and VGL  
emulations. This is regarded as Portrait using PPI/ZGL.  
Trailing Edge  
4 inches  
The top edge of  
FEED  
the image is  
parallel to the  
trailing edge of the  
6 inches  
media.  
Leading Edge  
44  
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QUICK SETUP Menu Items  
Inv. Landscape. Inverse Landscape refers to horizontal  
orientation, where the width of a page is greater than its height.  
The top edge of the image is parallel to the right edge of the  
media. The following example is viewed from the front of the  
printer.  
NOTE: Inverse Landscape orientation applies to PGL and VGL  
emulations. This is regarded as Landscape using PPI/ZGL.  
4 inches  
FEED  
6 inches  
Leading Edge  
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QUICK SETUP Menu  
Gap/Mark Sensor  
Specifies the sensor type needed for detecting the top-of-form  
position on media with label length indicators (gaps, notches, holes,  
or black marks).  
Disable. Select when using media with no label length  
indicators (no gaps, notches, holes, or black marks), or when  
you want the printer to ignore all existing label length indicators  
on the installed media.  
NOTE: When you select Disable, the length of each label is based  
on the Label Length value entered.  
Mark. Select when using media that has horizontal black marks  
located on the underside of the label liner or tag stock. The  
top-of-form position is the leading edge of the black mark.  
Gap. Select when using media with a liner space between  
die cut labels or when using tag stock with notches or holes as  
label length indicators on white background media. The  
top-of-form position is the leading edge of the die cut label  
(trailing edge of the gap, notch, or hole).  
Advanced Gap. Select when using media that has liner gaps  
between die cut labels with black background. The top-of-form  
position is the leading edge of the die cut label (trailing edge of  
the gap, notch, or hole).  
Advanced Notch. Select when using media with notches or  
holes that interrupt a black vertical line on the underside of the  
media. The top-of-form position is the leading edge of the die  
cut label (trailing edge of the gap, notch, or hole).  
The default is Disable.  
Gap Sensing for Smart Labels  
If your smart labels have a horizontal black bar located within each  
liner gap, set Gap/Mark Sensor to Gap. When you examine a  
Media Profile printout (page 32), you will see that the black bar  
provides a much higher amplitude pulse than that of any antenna,  
which will provide excellent top-of-form reliability.  
46  
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QUICK SETUP Menu Items  
If your smart labels have no horizontal black bar located within each  
liner gap, you must choose between Gap and Advanced Gap  
sensing. Run an Auto Calibrate (page 30), then make a Media  
Profile printout (page 32). Choose the sensing type that provides  
the highest liner gap amplitude compared to the amplitude of the  
antenna line. If you select Gap sensing, and then see that the  
Media Profile printout shows very little amplitude difference for the  
liner gap compared to the amplitude of the antenna line, select  
Advanced Gap sensing instead.  
Advanced Gap sensing (often called transmissive) uses an LED  
array for the upper sensor and a receiver in the lower sensor to  
detect infrared light through the liner gap. This sensing has the  
advantage of detecting the liner gap as a positive amplitude pulse  
and the antenna line as a smaller, negative pulse.  
Auto Calibrate  
This feature is used to improve the sensitivity and reliability of the  
media sensor in detecting gaps, notches, holes, or black marks on  
the installed media, as well as a Paper Out condition.  
NOTE: You must set the correct Label Length to force Auto  
Calibrate to increase media advancement for long labels  
(to detect actual gaps, notches, or marks) and decrease  
media advancement for short labels.  
To initiate Auto Calibrate, scroll to the Auto Calibrate menu and  
press the key. The printer will advance media the distance  
needed to accurately detect the label length indicators, then stop at  
the top-of-form position and momentarily display the Sensed  
Distance. This process takes a few seconds and results in an  
update of the printer values.  
Auto Calibrate is completed successfully when the Sensed  
Distance displayed correctly matches that of the installed media.  
With Gap or Advanced Gap selected, the Sensed Distance should  
match the length from the trailing edge of one gap to the trailing  
edge of the next gap (one label + one gap). With Mark selected, the  
Sensed Distance should match the length from the leading edge of  
one black mark to the leading edge of the next black mark.  
Auto Calibrate supports label lengths up to 24 inches.  
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QUICK SETUP Menu  
Validator Funct.  
This menu appears only if an online data validator (validator) option  
is installed.  
Enabled. The printer commands the validator to begin  
scanning bar codes and to report errors. The counters  
increment while the validator is enabled.  
Disabled.The printer will not command the validator to begin  
scanning bar codes and no errors will be reported. The  
counters will not increment while the validator is disabled.  
NOTE: If you save a configuration with the validator enabled,  
power down and power up, and the validator is not  
connected or not functioning, the error message “Validator  
not communicating” displays briefly. The Validator menu  
will not display.  
If the validator is installed, the default is Enable.  
Active IGP Emul  
This function allows you to activate any resident IGP emulation  
listed in the menu. The default is IGP/PGL.  
There are two methods for selecting the desired emulation: directly  
from the printer menu or by sending a host command which will  
switch the emulation automatically (see the appropriate  
Programmer’s Reference Manual for details).  
Save Config.  
Allows you to save up to eight unique configurations to meet  
different print job requirements. This eliminates the need to change  
the parameter settings for each new job. The configurations are  
stored in memory and will not be lost if you turn off the printer.  
The default is 1.  
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QUICK SETUP Menu Items  
Power-Up Config.  
You can specify the Factory configuration or any one of the eight  
possible saved configurations as the power-up configuration.  
The default is Factory.  
SMT: Status  
This menu appears only if an RFID encoder is installed. Refer to  
“Software Migration Tools (SMT)” in the RFID Labeling Reference  
Manual.  
Disabled.The printer disables the use of the Software  
Migration Tools.  
Enabled. The printer enables the use of the Software Migration  
Tools.  
SMT: Sel Toolset  
This menu appears only if an RFID encoder is installed. Refer to  
“Software Migration Tools (SMT)” in the RFID Labeling Reference  
Manual.  
Toolset [1]. SMTs for PGL emulation.  
Toolset [2]. SMTs for PPI/ZGL emulation.  
Toolset [3] and Toolset [4]. Reserved for internal use and  
future design.  
SMT: Select Tool  
This menu appears only if an RFID encoder is installed. Refer to  
“Software Migration Tools (SMT)” in the RFID Labeling Reference  
Manual.  
EPC, GTIN, UPCA, EAN8, EAN13, and UCC128. SMTs  
displayed if Toolset [1] is selected under SMT: Sel Toolset.  
zEPC, zGTIN, zUPCA, zEAN8, zEAN13, and zUCC128. SMTs  
displayed if Toolset [2] is selected under SMT: Sel Toolset.  
NOTE: Undocumented options are reserved for internal use and  
future design.  
49  
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Saving The Configuration  
Saving The Configuration  
After customizing your settings, save them as a configuration:  
.
.
.
1. Press the  
key to enter the QUICK SETUP menu.  
2. Press or until Save Config. / 1* displays.  
3. If necessary, press + or until the desired configuration  
displays.  
4. Press . Saving Configuration displays briefly.  
NOTE: You can specify a 15-character name for your  
configuration. See “Name Config (1-8)” in the User’s  
Manual.  
5. If necessary, set your newly saved configuration as the  
Power-Up configuration. See “Selecting The Power-Up  
Auto Save Configuration  
If you make any changes to the default configuration menu items,  
you will be prompted to save the changes to “Config #” when you  
place the printer online. “#” equals the next available unassigned  
configuration number. When prompted, press one of the following  
keys:  
Enter. Saves to Config 1 or the next available Config, and  
becomes the power-up config.  
NOTE: If all eight Configs are assigned, you will be prompted to  
select which Config to overwrite.  
Pause. Changes will be implemented but saved only  
temporarily until deliberately saved as a new configuration or  
until you power off the printer. All changes will be lost when you  
power off the printer.  
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QUICK SETUP Menu Items  
Selecting The Power-Up Configuration  
To have a saved configuration automatically loaded when you  
power up the printer, set the saved configuration as the Power-Up  
configuration:  
.
.
1. Press the  
key to enter the QUICK SETUP menu.  
.
2. Press or until Power-Up Config. / Factory* displays.  
3. Press + or until the desired configuration displays.  
4. Press . An asterisk (*) displays next to the selected  
configuration.  
Loading A Saved Configuration  
To use a different configuration, load a saved configuration:  
1. Press the PAUSE key until OFFLINE displays.  
2. Press the JOB SELECT key until the desired configuration  
displays.  
3. Press . Loading Saved / Configuration displays.  
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Printing A Configuration  
Printing A Configuration  
We recommend that you print and store your configurations for  
future reference. The printout provides a list of the parameters that  
were set when you configured the printer.  
To print a configuration:  
.
.
1. Press the  
key until PRINTER CONTROL displays.  
.
2. Press and together until ENTER SWITCH / UNLOCKED  
displays.  
3. Press until Admin User displays.  
4. Press until Enable displays.  
5. Press to select it. An asterisk (*) appears next to Enable.  
.
.
6. Press  
until CONFIG. CONTROL displays.  
.
7. Press until Print Config. displays.  
8. Press + or to cycle through the following printout options:  
Current*  
Factory  
Power-Up  
All  
1 to 8 (customized configurations)  
9. When the desired option displays, press . The printer prints  
the specified configuration.  
NOTE: If the configuration you want to print has not been saved,  
CONFIG. DOES NOT EXIST/Save First displays  
momentarily.  
This message indicates that no configuration menu has  
been saved under the configuration value you have  
selected and therefore cannot be printed. You must either  
select another configuration to print or save a configuration  
to that configuration value first (see “Saving The  
52  
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QUICK SETUP Menu Items  
Run A Barcode Demo Test  
IMPORTANT  
Printronix recommends using the supplied roll of 100 labels to  
set up and verify printer operation. If you have an SL5000r, this  
will avoid expending the more expensive smart labels for this  
task.  
Before you send an actual print job, run a bar code demo test:  
1. Press the PAUSE key until OFFLINE displays.  
2. Press TEST PRINT until Printer Tests / Barcode Demo  
displays.  
3. Press . The Barcode Demo test pattern will start and print two  
bar codes.  
4. Check the test pattern. If necessary, reposition the pressure  
blocks to obtain a uniform print quality. In most cases, you will  
need to adjust only the right pressure block.  
5. If desired, you can run additional printer tests, such as Grey,  
Grid, and Checkerboard. See step 1 above to start other tests.  
NOTE: These tests run continuously by default. Press to end the  
test.  
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Cleaning  
Cleaning  
Depending on the media used, the printer may accumulate  
residues (media dust, adhesives, etc.) as a by-product of normal  
printing. To maintain top printing quality, you should remove these  
residues by cleaning the printer periodically.  
Exterior  
Clean the exterior surfaces with a clean, lint-free cloth. If  
necessary, use a mild detergent or desktop cleaning solution.  
NOTE: Do not use abrasive cleaning agents or solvents.  
Interior  
Clean the interior of the printer by removing any dirt and lint with a  
soft-bristled, non-metallic brush. Use a vacuum cleaner to remove  
the residue.  
General Cleaning  
Periodically clean all rollers, guides, and assemblies. Use low  
pressure air to remove dust in the printer. Use isopropyl alcohol and  
a cotton swab to clean any areas where media dust, adhesives, etc.  
have accumulated.  
Cleaning The Printhead, Platen Roller, And  
Media Sensors  
NOTE: You do not need to turn off the printer before cleaning the  
printhead, platen roller, or media sensors.  
Printhead Cleaning  
As you use your printer, the printhead may become dirty which can  
result in poor print quality. Clean the printhead each time you install  
new ribbon (thermal transfer print mode) or install new media  
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Cleaning The Printhead, Platen Roller, And Media Sensors  
(direct thermal print mode). Clean the printhead with the cleaning  
pen supplied with the printer.  
By keeping your printhead clean, you will help maintain its life.  
Platen Roller Cleaning  
Media dust and adhesive residue on the platen roller can degrade  
print quality and cause voids in your label image. Clean the platen  
roller at the same time as the printhead.  
Use a small amount of isopropyl alcohol on a cloth to clean the  
platen roller. With the pivoting deck up the platen roller can be  
rotated forward by hand to access and clean its entire surface area.  
Media Sensor Cleaning  
The upper and lower media sensors should be cleaned to ensure  
reliable TOF and Paper Out sensing. Clean the media sensors at  
the same time as the printhead.  
The upper media sensor (located in the horizontal slot of the  
printhead cover) can be wiped clean using a soft cloth. The lower  
media sensor, easily seen by its visible red light, is located in the  
horizontal slot of the media guard. Remove media dust by  
vacuuming or blowing air across the lens cover.  
Media Damper Cleaning  
The media damper and media width guide (see figure on page 20)  
can begin to collect adhesive and paper dust residue that can  
prevent proper guiding of labels.  
Use a small amount of isopropyl alcohol on a cloth to remove label  
adhesive and dust from the underside of the media damper and its  
fixed (inbound) guide and from the adjustable (outbound) width  
guide.  
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Cleaning  
Pivoting  
Deck  
Printhead  
Heating  
Elements  
A
Peel/Tear Door  
Lower Media  
Sensor  
(with visible  
red LED)  
Printhead Cover/  
Upper Media Sensor  
DeckLock  
Lever  
Platen Roller  
56  
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Cleaning The Printhead, Platen Roller, And Media Sensors  
A
Printhead  
Heating  
Elements  
Upper  
Media  
Sensor  
1. Rotate the deck lock lever clockwise to open the pivoting deck  
and remove any media and ribbon (if loaded) to gain access to  
the printhead assembly heating element area.  
2. Gently rub the felt tip of the cleaning pen or a cotton swab with  
isopropyl alcohol across the printhead heating elements (light  
brown area).  
3. Allow the printhead to dry for one minute before reloading the  
media and ribbon.  
4. Clean the platen roller.  
5. Clean the upper and lower media sensors.  
57  
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Repacking The Printer  
Repacking The Printer  
CAUTION  
Follow all of the repacking instructions carefully, otherwise  
the printer could be damaged during shipping.  
1. Remove all media and ribbon.  
2. Install the foam pads and tape the media cover to the base pan  
as shown on page 12.  
3. Rotate the printhead pressure adjustment dial fully  
counterclockwise to the MIN setting.  
4. Close the pivoting deck until the latches catch.  
CAUTION  
Do not rotate the deck lock lever counterclockwise.  
Pivoting Deck  
Foam Pad  
PrintheadPressure  
Adjustment Dial  
MIN Setting  
DeckLock  
Lever  
58  
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Cleaning The Printhead, Platen Roller, And Media Sensors  
5. Pack the printer (taped in its bag) as shown (a).  
CAUTION  
Pack the printer with the media cover (window side) up.  
6. Pack the remaining items as shown (b), and tape the box flaps  
closed.  
7. Strap the box securely (straps not supplied) before shipping (c).  
a
b
Media Cover  
(window side)  
Up  
c
Straps (not  
supplied)  
59  
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Contact Information  
Contact Information  
Printronix Customer Support Center  
IMPORTANT  
Please have the following information available prior to calling  
the Printronix Customer Support Center:  
Model number  
Serial number (located on the back of the printer)  
Installed options (i.e., interface and host type if applicable to the  
problem)  
Is the problem with a new install or an existing printer?  
Description of the problem (be specific)  
Good and bad samples that clearly show the problem (faxing of  
these samples may be required)  
Americas  
Europe, Middle East, and Africa (31) 24 6489 410  
Asia Pacific (65) 6548 4114  
(714) 368-2686  
Printronix Supplies Department  
Contact the Printronix Supplies Department for genuine Printronix  
supplies.  
Americas  
(800) 733-1900  
Europe, Middle East, and Africa (33) 1 46 25 1900  
Asia Pacific  
(65) 6548 4116  
or (65) 6548 4182  
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Corporate Offices  
Corporate Offices  
Printronix, Inc.  
14600 Myford Road  
P.O. Box 19559  
Irvine, CA 92623-9559  
Phone: (714) 368-2300  
Fax: (714) 368-2600  
Printronix, Inc.  
Nederland BV  
P.O. Box 163, Nieuweweg 283  
NL-6600 Ad Wijchen  
The Netherlands  
Phone: (31) 24 6489489  
Fax: (31) 24 6489499  
Printronix Schweiz GmbH  
42 Changi South Street 1  
Changi South Industrial Estate  
Singapore 486763  
Phone: (65) 6542 0110  
Fax: (65) 6546 1588  
For More Information  
This Quick Setup Guide provides general information for use of  
your printer. Refer to the User’s Manual (located on the CD-ROM  
included with this book) for more detailed information including:  
Other Configuration Menus  
Interfaces  
Diagnostics and Troubleshooting  
Printer Options  
Specifications  
Glossary of Terms  
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For More Information  
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*178423-001*  
178423-001C  
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