Polycom Telephone IP 500 501 SIP 16 User Manual

User Guide  
SoundPoint® IP 500/501 SIP 1.6  
January 25, 2006  
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Shared Lines........................................................................15  
Distinctive Ringing / Call Treatment.....................................16  
Multilingual Support (Localization).......................................17  
Phone Reboot......................................................................17  
Safety and Compliance............................... 21  
Part 15 Rules.......................................................................21  
Class B Digital Device or Peripheral....................................21  
Modifications........................................................................22  
Installation Instructions ........................................................22  
Plug Acts as Disconnect Device ..........................................22  
Industry Canada (IC) ...........................................................22  
CE and VCCI Mark ..............................................................22  
and Limitation Liability.............................. 22  
Exclusions................................................ 23  
Warranty Exclusive.................................... 23  
Service Agreements................................... 23  
Limitations of Liability............................... 24  
Disclaimer................................................ 24  
Governing Law ......................................... 24  
Copyright Notice ....................................... 24  
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Introduction  
Thank you for choosing the SoundPoint®  
IP 500/501 SIP, a full-duplex, hands-  
free phone. This unit provides business  
telephony features and functions such as  
Multiple Call Appearances, Call Hold,  
Transfer, and Conference over an IP  
network. In this User Guide, you will  
find everything you need to quickly use  
your new phone. Be sure to verify with  
your system administrator that your  
network is prepared for configuring your  
SoundPoint® IP 500/501 SIP phone or  
consult the Administrator Guide Sound-  
Point®/SoundStation® IP SIP for more  
information. As well, be sure to read the  
Parts List, and the Safety Notices section  
in this guide before you set up and use the  
SoundPoint® IP 500/501 SIP phone.  
Parts List  
The following items are included in your  
SoundPoint® IP 500/501 SIP package.  
Check this list before installation to ensure  
that you have received each item. If you  
are missing any items, please contact your  
system administrator.  
Polycom SoundPoint® IP 500/501 SIP  
Power Adapter  
(specification varies according  
to country)  
Sel  
Del  
Directories  
Services  
CallLists  
Conference  
Transfer  
Redial  
Menu  
ABC  
DEF  
Messages  
DoNotDisturb  
1
2
3
JKL  
MNO  
GHI  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
Handset & Handset Cord  
Phone Base  
Quick Start Guide  
Network / Power Cable  
1
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Installing SoundPoint® IP 500/501 SIP  
This section provides basic installation  
instructions and information for obtaining  
the best performance with the Sound-  
Point® IP 500/501 SIP phone. If you re-  
quire additional information or assistance  
with your new phone, please contact your  
system administrator.  
The SoundPoint® IP 500/501 SIP User  
Guide includes regulatory compliance  
information that your system administra-  
tor should review and can also be found at  
http://www.polycom.com.  
Connecting Network and Power Source  
AC Power Option  
Connect the keyed end of the sup-  
plied Network Cable to the LAN  
jack on the phone, and connect the  
shorter end to the Network (LAN)  
port. Connect the DC plug of the  
AC wall adapter into the supplied  
LAN cable as shown.  
LLAANN  
PPCC  
HHEEAADDSSEETT HHAANNDDSSEETT  
Power over Ethernet (PoE) Option  
Using an Inline Power Cable (optional acces-  
sory from Polycom), the phone can be alter-  
nately powered from a Power over Ethernet  
(PoE) compliant switch or hub. Inline Power  
Cables exist for both IEEE 802.3af and Cisco  
pre-standard PoE options. Simply plug the  
keyed end of the Inline Power Cable into the  
LAN jack on the phone and the other end to  
an available port on the Power over Ethernet  
switch or hub.  
LAN  
PC  
HEADSET HASET  
Cisco™Catalyst™ In-Line  
Power Switch  
Cisco™ In-Line Power  
Cable  
(Part No. 2200-11014-002 Rev A)  
IEEE 802.3af compliant  
In-Line Power switch  
OR  
IEEE 802.3af In-Line  
Power Cable  
(Part No. 2200-11077-002 Rev A)  
2
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Connecting the Handset and Optional Headset  
1. Connect the short straight end  
of the phone cord to the handset  
and the corresponding longer  
straight end of the cord to the  
handset jack on the back of the  
(Optional)  
phone.  
2. Connect the headset (optional  
accessory) to the headset jack on  
the back of the phone.  
For information on headsets,  
please visit www.polycom.com  
and choose the Support link.  
Attaching the Base  
1. Place all cords in the recessed area  
above the modular jacks as shown.  
2. Align the two protrusions on the  
bracket with their corresponding  
holes in the phone and snap them to-  
gether to lock the base to the phone.  
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Features  
Line/Speed Dial Keys  
Use these keys to activate up to three lines or speed  
dials that can be assigned to your phone.  
Display Control  
Keys  
Speakerphone  
Use the arrow keys  
to scroll through the  
displayed information.  
Use the Sel key to select  
a field of displayed data  
and the Del key to  
delete it.  
Microphone Mute  
Headset  
Sel  
Del  
Directories  
Services  
CallLists  
Conference  
Transfer  
Redial  
Feature Keys  
Access important features  
using these keys.  
Menu  
ABC  
DEF  
Messages  
DoNotDisturb  
Soft Keys  
1
2
3
The screen will display  
labels for these keys,  
to identify their context-  
sensitive functions.  
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
Hold  
OPER  
0
Dial Pad  
These 12 keys provide  
the 10 digits, the 26 alphabetic  
Hold  
characters, and special characters available in context  
sensitive applications.  
Volume Keys  
Use these to adjust the volume of the handset,  
headset, speaker, and ringer.  
Hookswitch  
Indicator  
This will alert you to  
incoming calls, new  
messages, and other  
events.  
Speaker  
For ringer and  
hands-free audio  
output.  
Directories  
Services  
CallLists  
Conference  
Transfer  
Redial  
Graphic Display  
Shows information  
about calls, messages,  
soft keys, time, date,  
and other relevant  
data.  
ABC  
DEF  
1
2
3
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
8
9
7
OPER  
0
Hands-free Microphone  
This works best when the phone is placed on a hard, flat surface.  
4
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Key Descriptions  
Feature Key  
Description  
Allows for hands-free communication during calls.  
Mutes audio transmission locally during calls.  
Allows users to place and receive calls through an optionally con-  
nected headset.  
Line or Speed Dial keys.  
Directories  
Services  
CallLists  
Conference  
Transfer  
Redial  
Access to local directories and call lists.  
Access to special services (future implementation).  
Access to Missed, Placed and Received calls.  
Allows setup of a 3-way local conference.  
Transfer of current call to third party.  
Dials last connected party from the phone.  
Places current active call in Hold state.  
Hold  
Cancels ringing and directs incoming calls to your Voice Mail (if  
supported).  
DoNotDisturb  
Place/receive text and voice messages.  
Access local and server features.  
Messages  
Menu  
Del  
Sel  
Select and Delete controls for options and text within local menus.  
Scrolling of lists and control of text/number entry on display.  
Soft keys to select from various context-sensitive options.  
Sel  
Volume keys to adjusts audio and ringer volume.  
Dial Pad  
General dialing and alphanumeric entry (incl. special characters).  
5
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Using SoundPoint® IP 500/501 SIP  
Placing a Call  
Using the Handset:  
1. To obtain dial tone, pick up the hand-  
set.  
During a call, users can alternate  
between handset, headset, or hands-  
2. Dial the desired number,  
free modes by pressing the  
or  
keys, or picking up the handset.  
OR  
Dial by SIP URL or IPaddress:  
After obtaining dial tone press Name  
Enter URL or IP (press * for “.” and #  
for “@”)  
Press Send to complete the call.  
Using Hands-Free Speakerphone Mode:  
1. With the handset on-hook, press a line  
key,  
, or NewCall to obtain dial tone.  
2. Dial the desired number,  
OR  
Dial by SIP URL or IPaddress as  
above.  
Using the Headset:  
1. With the optional headset connected,  
See also Headset Memory Mode.  
press a line key,  
obtain dial tone.  
, or NewCall to  
2. Dial the desired number,  
OR  
Dial by SIP URL or IPaddress as  
above.  
Users also have the option to dial directly from  
the dial pad without first getting dial tone.  
Simply enter the number then lift the handset  
or press the Dial soft key or press the  
or  
keys.  
In all cases, the active call will appear on the  
display showing call duration and destination.  
Examples:  
10.3.0.42  
To obtain the IP address of your phone, press  
Menu  
followed by Status, Platform and  
Phone. The IP address is listed together with  
other phone information.  
6
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Answering a Call  
Using the Handset:  
Pick up the handset.  
Using Hands-Free Speakerphone Mode:  
Press  
press the line key (  
or with the handset on hook  
) opposite the  
Incoming calls may be ignored  
incoming call, or the Answer soft key .  
by pressing the Reject soft key or  
DoNotDisturb  
during ringing. Note  
Using the Headset:  
that Do Not Disturb stays active  
when the call is dropped and will  
remain so until toggled off.  
Pressing  
will answer the call through  
an optionally connected headset. If head-  
set memory mode is enabled, pressing the  
line key (  
) will do the same.  
In all cases, the active call will appear  
on the display showing call duration and  
destination.  
Call Hold and Resume  
During a call, press  
or the Hold soft  
key. The call will be placed on hold and  
this will be indicated on the display. Press  
the Resume soft key to retrieve the call.  
Multiple Calls on Hold  
If multiple calls are on hold on a single line  
key, use the arrow keys to switch between  
the calls then press the Resume soft key to  
retrieve the desired call. If more than two  
calls are on hold on a single key, an indica-  
tion will appear on the display, for example  
“2/3” shows that this is the second call out  
of three calls.  
If calls are on hold on more than one line  
key, the details of the calls on any line key  
can be viewed by pressing that line key and  
holding it down for a few seconds. If a line  
key is pressed briefly, the first call on hold  
on that line key will be retrieved.  
Microphone Mute  
You can still hear all other parties while  
Mute is enabled.  
During a call, press  
. The LED on the  
phone lights up and a flashing microphone  
on the display indicates that the other party  
(parties) cannot hear you.  
To turn off Microphone Mute, press  
again.  
Microphone Mute applies to all modes:  
handset, headset, and hands-free.  
7
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General Key Use  
To navigate through menus and to enter data, these are useful tips:  
1. Use  
and  
to scroll through  
and  
5. To enter text using the dialpad,  
press the number keys one or more  
times. For example, for ‘Apress  
‘2’ and for ‘C’ press ‘222’. When  
in text entry mode the display title  
will show whether keys will gener-  
ate numbers (1), upper-case (A) or  
lower-case (a) characters and the  
1/A/a soft key can change this.  
lists. In some lists the  
keys can be used as “Page Up” and  
“Page Down”.  
2. When menus have submenus, use  
and  
to move one level down  
or one level back up.  
3. The  
quickly exit from any menu.  
4. The Directorieskey can be pressed to  
quickly exit from any directory.  
Menu  
key can be pressed to  
Local Conferencing  
A conference may be created with two other par-  
ties using the phone’s local conferencing feature.  
1. Place a call to the first party.  
4. When the second party answers,  
press Conference or the Confrnc soft key  
again to join all parties in the con-  
ference, or press the Split soft key  
to put the first call on hold and keep  
the second call as the active call.  
2. Press  
or the Confrnc soft  
Conference  
key to obtain a new line (the active  
call is placed on hold).  
3. Dial the phone number of the sec-  
ond party or use the arrow keys to  
access speed dial numbers, missed,  
placed, and received call lists.  
From one of these lists press the  
Dial soft key.  
A conference may be created at any time  
between an active call and a call which is  
on hold (on the same line) by pressing the  
Join soft key.  
Ending the call on the conference originator’s  
phone will terminate the conference.  
Splitting a Conference  
When a conference has been established,  
a Split soft key is available. Pressing this  
key will split the conference into two calls  
on hold.  
8
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Transferring a Call  
This can be done as soon as the  
ringback sound is heard or you can  
wait until the third party answers  
and talk to them before complet-  
ing the transfer. Press the Split soft  
key to put the first call on hold and  
keep the second call as the active  
call.  
Transfer  
1. During a call, press  
or the  
Trnsfer soft key (the active call is  
placed on hold).  
2. Dial the number to which you want  
to transfer the call or use the arrow  
keys to access speed dial numbers,  
missed, placed, and received call  
lists. From one of these lists press  
the Dial soft key.  
Transfer may be cancelled during estab-  
lishment by pressing the Cancel soft key.  
The original call is resumed.  
3. Press Transfer  
or the Trnsfer soft  
key again to complete the transfer.  
A blind transfer (without consultation) can also  
be supported by pressing the Blind soft key.  
Call Timer  
Call progress on an active call is monitored  
through a local call timer. This is visible  
within the active call window on the display.  
Ending a Call  
Press the EndCall soft key.  
OR  
Replace the handset, or press  
if in  
Hands-free Mode, or  
if in Headset  
Mode.  
9
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Redial  
Redial  
Directories
CallLists  
Press  
to dial the last call placed  
Press  
or  
and select  
from your phone.  
Call Lists and Placed Calls to scroll  
through the list.  
To redial another previously dialed num-  
ber, press  
and press  
OR  
from the phone’s idle display,  
again to place the call.  
Call Forwarding  
Calls may be Forwarded (Diverted) to  
another extension as follows:  
To turn call forwarding off:  
1. Press the Forward soft key from  
1. Press the Forward soft key from  
the phone’s idle display or press  
the phone’s idle display or press  
Menu  
and select Features and  
Menu  
and select Features and  
Forward... at any time.  
Forward... at any time.  
2. (Optional) If multiple lines are in  
use, Select which line to disable.  
3. Press the Disable soft key.  
2. (Optional) If multiple lines are in  
use, select which line to forward.  
3. Enter a number or URL to forward  
all future calls to.  
4. Press the Enable soft key to confirm  
Call Forwarding.  
Idle display returns and the line indicator  
now displays the regular icon.  
Call Forwarding is not available on  
shared lines.  
Idle display returns with a moving arrow  
on the line label to confirm Call Forward-  
ing enabled.  
Volume Adjustment  
Press the volume keys to adjust receiver  
volume during a call. Pressing these keys in  
idle state adjusts the ringer volume.  
To conform to regulatory requirements,  
handset and headset volume will return  
to a preset level after each call. Hands-  
free volume settings will be maintained  
across calls.  
10  
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Do Not Disturb  
(Optional) If multiple lines are in use, Do  
Not Disturb can be set on a line-by-line  
basis. Contact your system administrator  
for further details. When Do Not Disturb  
is enabled for a particular line, this is  
indicated by a flashing “ X ” beside the line  
indicator on the display.  
DoNotDisturb  
Press  
to prevent the phone from  
ringing on incoming calls. A flashing icon  
and text on the display indicates that Do  
Not Disturb is on.  
Calls received while Do Not Disturb is  
enabled are logged in the Missed Call list.  
To turn off Do Not Disturb, press  
DoNotDisturb  
again.  
Time and Date  
Time and Date is clearly displayed on the  
SoundPoint® IP 500/501 SIP phone. If the  
phone cannot obtain a time and date from  
the server, the display will flash. Contact  
your system administrator if either time or  
date is incorrect.  
Menu  
1. Press  
.
2. Select Settings followed by Basic,  
Preferences, Time & Date.  
3. Select from Clock Date, Clock  
Time, Clock Order or Enable/Dis-  
able.  
4. Scroll through the options via the  
up and down arrow keys.  
Users have control over the format of the  
display and can turn it off. Select options  
which are right for you as follows:  
Menu  
5. Press Select to confirm and  
to return directly to the idle display.  
Headset Memory Mode  
As an option, the headset can be perma-  
nently enabled. This is especially useful  
for regular headset users. To do this:  
Subsequent calls to or from this phone  
using the headset will activate a flashing  
headset icon on the display. Pressing the  
line keys or Answer soft key to receive a  
call will now connect to the user’s headset  
automatically.  
1. Press  
Menu  
.
2. Select Settings followed by Basic,  
Preferences, Headset Memory.  
3. Use the up or down arrows and  
Select soft key to enable Headset  
Repeat steps 1-3 and select Disable to turn  
Headset Memory Mode off.  
Memory Mode.  
Menu  
4. Press  
to return to the  
main menu.  
Display Contrast  
To adjust the contrast on the display to a  
comfortable level:  
3. Press the Ok or Cancel soft keys to  
accept or cancel changes.  
Menu  
4. Press  
or the Exit soft key  
Menu  
1. Press  
. Select Settings,  
to return to the idle display.  
Basic, followed by Contrast.  
2. Press the Up or Down soft keys  
(or volume keys) to increase or  
decrease the display contrast.  
11  
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Ring Type  
Many ring types are available. Users can  
select different rings to distinguish be-  
tween lines or to have a different ring from  
their neighbor’s phone.  
3. Using the arrow keys, highlight the  
desired ring type. Press the Play  
soft key to hear the selected ring  
type.  
4. Press Select to change to the se-  
lected ring type.  
To change the incoming ring to a desired  
sound:  
5. Press  
or the Exit soft key  
Menu  
Menu  
1. Press  
. Select Settings  
to return to the idle display.  
followed by Basic, Ring Type.  
2. (Optional) If multiple lines are  
used, first select which line to  
change.  
Call Lists  
A local list of calls missed, received, and  
placed is maintained by the phone (up to  
100 for each).  
For additional choices, press More fol-  
lowed by:  
4. Info to view information about the  
call.  
5. Save to store the contact to the  
Contact Directory.  
Directories
CallLists  
Press  
or  
followed by  
Missed, Received, or Placed Calls as de-  
sired. Call information will be displayed.  
6. Clear to delete the call from list.  
Press More and Exit soft keys to return to  
the idle display.  
From this screen:  
1. Choose Edit to amend the dial string  
if necessary.  
2. Choose Dial to return the call.  
3. Choose Exit to return to the previ-  
ous menu.  
To quickly view respective call  
lists from the idle display:  
Press  
Press  
Press  
for Placed Calls.  
for Received Calls.  
for Missed Calls.  
Contact Directory  
In addition to a directory of missed, placed, or re-  
ceived calls, the phone can store a local directory  
of 200 or more contacts*. Users can add, delete,  
edit, dial, or search for any contact in this list  
through just a few key strokes.  
*Limit depends on Server con-  
figuration. Contact your system  
administrator for full details.  
To add or edit a contact:  
3. Enter first and/or last name from  
the keypad. Press the 1/A/a soft  
key to select between numeric and  
upper/lower case alphanumeric  
modes. Press the Encoding soft key  
to access special characters in other  
languages.  
Directories
1. Press  
and select Contact  
Directory.  
2. Press Add to enter another contact  
into the phone’s database or high-  
light an existing entry then press  
Edit.  
12  
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4. Enter the Contact number. This  
is a required field and it must be  
unique (not already in the direc-  
tory).  
7. Press Save to confirm or Cancel to  
abandon the changes then press Exit  
to return to the idle display.  
5. Speed Dial Index, Ring Type and  
Divert Contact may be left blank.  
Contacts can be easily added from  
Call Lists. See Call Lists for more  
information.  
6. Use  
and  
to switch between  
Enabled and Disabled settings for  
the last four fields.  
To search for a particular contact:  
1. Press More and then Search from the  
Contact Directory menu.  
2. Using the dial pad, enter the first  
few characters for First or Last  
names.  
3. Press Search to search for contacts.  
4. Successful matches can be dialed  
from the resulting screen.  
Speed Dial  
Pre-assigned numbers can be associated with line keys  
for rapid automated dialing. Speed Dial entries are  
consecutively placed next to assigned line keys on the  
phone. When a new entry is added to the Contact Di-  
rectory, it is automatically assigned the next available  
speed dial index.  
To change a Speed Dial assignment:  
Directories
1. Press  
and select Contact  
2. If a speed dial index already exists,  
Directory. Scroll to the desired entry  
and press Edit,  
delete it by using the  
keys.  
then  
OR press and hold a line key which  
already has a speed dial number  
assigned to it. That contact in the  
directory will automatically be dis-  
played,  
OR press and hold a line key which  
is unassigned. A new empty entry in  
the directory will automatically be  
opened allowing contact information  
to be added.  
3. If desired, enter a new speed dial  
index.  
4. Press Save and Exit to return to the  
idle display.  
Idle display could now be as shown:  
Directories  
To quickly view a complete list of  
assigned speed dial entries, press  
from the idle display. Dial  
To dial a number assigned to a line key,  
simply press the line key directly opposite  
the number on the display.  
directly from a selected number.  
13  
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Multiple Lines  
SoundPoint® IP 500/501 SIP can support up to  
three lines, each associated with its own line  
key. Lines can be configured for local Directory  
Numbers (DNs), such as your main extension and  
private or shared lines.  
Directories  
Typically, the top-most line key is reserved for  
the principal DN of the phone. Depending on  
how your phone is configured, the display could  
resemble one of the screens shown:  
Directories  
Multiple Keys Per Line  
Each line on the phone can be configured to  
have more than one line key associated with  
it. If this is the case, the display could look  
something like this:  
Incoming calls to this line will be distrib-  
uted evenly among the available keys.  
Similarly, outgoing calls will be distributed.  
Directories  
14  
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Multiple Call Appearances  
Each line on the phone can be configured  
to have one or more call appearances. This  
is useful if there is an active call and an  
incoming call arrives on the same line. In  
the example shown, extension 9301 is in  
an outbound call with 9304. The second  
diagram shows an incoming call from exten-  
sion 9305. To answer this incoming call,  
put the original call on Hold or press the  
key. Soft key labels are updated on the  
display to enable the user to:  
Directories  
1. Answer the incoming call.  
2. Reject the incoming call.  
3. Forward the incoming call to another  
extension.  
Directories  
Answering the incoming call places the  
original on Hold and refreshes the soft key  
labels as indicated (last illustration).  
A user can also place another outbound call  
on the same first line. Press Hold during the  
first call and press NewCall to obtain dial  
tone for a second call.  
Directories  
Shared Lines  
The phone supports shared lines*. A shared  
line is indicated by a different line icon. In  
the diagram, the first line is private and the  
second line is shared. If two phones share  
a line, an incoming call to that number will  
cause both phones to ring. The call can be  
answered on either phone but not both.  
Directories  
If a shared line is in use on one of the  
phones, it cannot be used on the other one.  
The shared line icon changes to a moving  
icon when the line is in use remotely.  
Calls on shared lines can be transferred, put  
on hold, or added to a conference.  
*Shared lines are an optional feature configured on the server  
and may not be supported on your particular system. Contact  
your system administrator to find out.  
15  
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Voice Mail  
Received messages will be indicated by a  
flashing Message Waiting Indicator LED  
on the front of the phone and a visual  
notification on the display.  
A stutter dial tone in place of normal dial  
tone is used to indicate that one or more  
voice messages are waiting at the message  
center.  
Individual line indicators reflect voice or  
text messages left on that line (useful if  
multiple lines are in use).  
To listen to voice messages:  
Press Connect to initiate Voice Mail  
retrieval from the Message Center,  
OR  
Messages  
1. Press  
.
2. Select Message Center*,†  
3. (Optional) If multiple lines are in  
use, select from which line mes-  
sages are to be retrieved.  
4. Display indicates number of  
messages and their importance.  
.
Press Clear to turn off the flashing  
LED without listening to messages.  
5. Follow voice prompts to listen to  
messages.  
*
Voice Mail is an optional feature configured  
Screen options may vary with server-based  
application. Voice Mail can be accessed with a  
single key press. Contact your system adminis-  
trator to configure this option.  
on the server and may not be supported on your  
particular system. Contact your system adminis-  
trator to find out.  
Distinctive Ringing / Call Treatment  
Users can set distinctive incoming ringing  
tones for contacts in their local directory. This  
allows identification of a contact by a specific  
ring tone.  
To set a distinctive ring for a local contact:  
5. Press the Save soft key or Cancel  
to abandon the change then press  
1. Press Directoriesand select Contact  
Directory.  
2. Using the arrow keys, scroll  
through the directory to choose a  
contact.  
3. Press Edit and scroll down to Ring  
Type.  
4. Enter a number corresponding  
to return to the idle dis-  
Directories
play.  
Incoming calls from this contact will  
now have the distinctive ringing pattern  
applied.  
to one of the ring types available  
This feature is local to the phone,  
and may be over-ridden by server  
settings. Contact your system  
administrator for more details.  
(press  
then  
to remove an  
existing value). See Ring Type  
in this guide for further details.  
16  
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Multilingual Support (Localization)  
Many languages are supported by the phone.  
To change language:  
3. The display will change to the  
language of your choice.  
4. Exit to the idle display by pressing  
Menu  
1. Press  
and select Settings,  
Basic, Preferences, Language.  
2. Scroll through the list of available  
languages and press the Select soft  
key when the desired language is  
highlighted.  
.
Menu  
Phone Reboot  
Periodically, the phone may require a user  
reboot. Reasons for this include accepting a  
new configuration or new software.  
There are two ways to reboot the phone:  
Simultaneously press and hold the Mes-  
sages, Microphone Mute, and Volume  
keys (see illustration) for more than 3  
Menu  
ABC  
DEF  
Messages  
1
2
3
JKL  
MNO  
DoNotDisturb  
GHI  
seconds or until a beep is heard.  
4
5
6
PQRS  
TUV  
WXYZ  
Menu  
Press  
and select Settings,  
7
8
9
Hold  
OPER  
Advanced, Restart Phone (the user  
password is required to access this  
menu).  
0
The reboot process will begin and is complete  
when the idle display is shown.  
In the case of problems, it may be possible to restore normal operation of your phone  
without rebooting. Contact your system administrator before attempting to reboot  
the phone.  
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Optional Features  
Text Messaging  
Users can send and receive Text messages  
on the phone. SIP Instant (Text) Mes-  
saging is supported in real-time. Users  
can send and receive text messages using  
their phones. Received messages will be  
indicated by a flashing Message Waiting  
Indicator LED on the front of the phone  
and optionally a visual notification on the  
display.  
To read text messages:  
Messages  
1. Press  
Messages,  
OR  
and select Instant  
3. Messages appear first to last in sent  
order.  
4. Press the Next or Prev soft keys to  
cycle through messages in order.  
5. Press the More soft key to access  
the Delete, Reply and New options.  
Press the InstMsg soft key to read a  
message just received.  
2. (Optional) If multiple lines are in  
use, select from which line mes-  
sages are to be retrieved.  
To send a text message:  
6. Press the Select soft key to choose  
from various pre-scripted short  
messages.  
Messages  
1. Press  
.
2. Select Instant Messages.  
3. (Optional) If multiple lines are in  
use, first select from which line to  
send the message.  
4. Press the More soft key then New.  
5. Enter the desired extension or SIP  
URL. Press the 1/A/a soft key  
to alternate between numeric and  
upper/lower case alphanumeric  
modes.  
OR  
Press Edit to compose a custom  
message. Use dialpad keys to cycle  
through the character set. Use  
keys 1, *, 0, and # to select special  
characters.  
7. Press Send when finished.  
Presence / Status / Buddy Lists  
The phone combines interactive message  
services and status monitoring to comple-  
ment a traditional messaging application  
such as email.  
Each phone can “watch” the status of up  
to eight other phones. These other phones  
form the “Buddy List”. The status of bud-  
dies is displayed and updated in real time.  
Each phone can also be “watched” by up  
to eight other phones.  
Live interaction within a pool of phones is  
possible by monitoring the “presence” of  
the parties involved.  
To add or delete a contact from your buddy list, or block a contact:  
3. Press Edit and scroll down to the  
1. Press Directoriesand select Contact  
Directory.  
2. Using the arrow keys, scroll  
through the directory to choose a  
contact.  
Watch Buddy or Block Buddy fields.  
4. Press to switch between Enabled  
or Disabled status.  
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5. Press the Save soft key or Cancel  
to abandon the change then press  
to return to the idle display.  
Directories
The diagrams show a typical Buddy Status screen  
display of monitored phones and a My Status display.  
Directories
Directories  
To view and change Presence settings:  
3. Choose Buddy Status to monitor  
the status of the contacts within  
your buddy list. This can also be  
accessed by pressing the Buddies  
soft key on the idle display.  
4. Choose Watcher List to see which  
phones are currently monitoring  
your status. Press the Block soft key  
to block a watcher.  
5. Choose Blocked List to see which  
phones you have blocked from  
monitoring your status. Press the  
Unblock soft key to unblock a con-  
tact.  
Menu  
1. Press  
and select Fea-  
tures, Presence.  
2. Choose My Status to change your  
own status (online, busy, etc.).  
This affects information sent  
to watching phones. Presence  
information will also be sent to  
watching phones when the user  
goes off-hook or invokes Do Not  
Disturb. The My Status display  
can also be accessed by pressing  
the MyStat soft key from the idle  
display.  
The software running on the phone is compatible with Win-  
dowsand MSN Messengerfor peer-to-peer presence  
and instant messaging.  
19  
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Troubleshooting  
No Dial-Tone  
Verify power is correctly applied to the  
Verify if dial tone is present on any other  
audio paths:  
SoundPoint® IP 500/501 SIP phone:  
Check that the display is illumi-  
nated.  
Make sure the LAN cable is insert-  
ed properly at the rear of the phone  
(try unplugging and re-inserting the  
cable).  
If using inline powering, check  
that the switch is supplying power  
to the phone (contact your System  
Administrator).  
Switch between handset, headset  
(if present) or hands-free to see if  
dial tone is present on these other  
paths.  
If dial tone exists on one of these,  
connect a different handset or head-  
set to isolate the problem.  
No Display, Incorrect Display or Bad Contrast  
Verify power is correctly applied to the  
Verify successful outbound or inbound  
calling:  
SoundPoint® IP 500/501 SIP phone:  
As “No Dial-Tone” above.  
Place a call to the phone under in-  
vestigation. Check that the display  
indicates incoming call informa-  
tion.  
Lift the handset. Ensure dial tone  
is present and place a call to anoth-  
er extension or number. Check that  
the display changes in response.  
Verify contrast adjustment:  
Follow the instructions in this User  
Guide to readjust the contrast to a  
darker level.  
Reboot the phone to obtain a  
default level of contrast (follow the  
instructions in this User Guide).  
No Ringing  
Verify incoming ring setting and volume  
level:  
Verify successful outbound or inbound  
calling:  
Adjust the ringing level from the  
front panel using the volume up/  
down keys.  
Check same status of handset,  
headset (if connected) and through  
the hands-free speakerphone.  
As “No Display” above.  
No Audio on Headset  
Verify correct connections:  
Ensure the headset is plugged into  
the jack marked Headset at the rear  
of the phone.  
Ensure the headset amplifier (if  
present) is turned on and/or the  
volume is correctly adjusted.  
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No Response from Feature Key Presses  
Verify phone is in active state:  
Make a call to the phone to check  
for inbound call display and ring-  
ing as normal. If successful, try to  
press feature keys within the call to  
access Directory or Buddy Status  
for example.  
Menu  
Press  
followed by Status  
and Lines to confirm line is actively  
registered to the server.  
Reboot the phone to attempt re-  
registration to the server.  
Display shows “Network Link is Down”  
Verify LAN cable is properly connected:  
Check termination at the switch or  
hub (furthest end of the cable from  
the phone).  
Menu  
Press  
followed by Status  
and Network. Scroll down to verify  
LAN port is Active.  
Check that the switch or hub is  
operational (flashing link/status  
lights) or contact your System  
Administrator.  
Reboot the phone to attempt re-  
registration with the server.  
Safety and Compliance  
Part 15 Rules  
This device is compliant with Part 15 of  
the FCC Rules. Operation is subject to the  
following two conditions:  
2. This device must accept any inter-  
ferences received, including inter-  
ference that may cause undesired  
operation.  
1. This device may not cause harmful  
interference, and  
Class B Digital Device or Peripheral  
Note: This equipment is tested and com-  
plies with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC  
Rules. These limits are designed to pro-  
vide reasonable protection against harmful  
interference in a residential installation.  
This equipment generates, uses, and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interfer-  
ence to radio communications. However,  
there is no guarantee that interference will  
not occur in a particular installation. If  
this equipment does cause harmful inter-  
ference to radio or television reception,  
which can be determined by turning the  
equipment off and on, the user is encour-  
aged to try to correct the interference by  
one or more of the following measures:  
1. Reorient or relocate the receiving  
antenna.  
2. Increase the separation between the  
equipment and receiver.  
3. Connect the equipment into an out-  
let on a circuit different from that  
to which the receiver is connected.  
4. Consult the dealer or an experience  
radio/TV technician for help.  
21  
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Modifications  
In accordance with Part 15 of the FCC  
Rules, the user is cautioned that any  
changes or modifications not expressly  
approved by Polycom, Inc. could void the  
user’s authority to operate the equipment.  
Installation Instructions  
Installation must be performed in ac-  
cordance with all relevant national wiring  
rules.  
L’Installation doit être exécutée confor-  
mément à tous les règlements nationaux  
applicable au filage électrique.  
Plugs Acts as Disconnect Device  
The socket outlet to which this apparatus  
is connected must be installed near the  
equipment and must always be readily  
accessible.  
La prise électrique à laquelle l’appareil  
est branché doit être installée près de  
l’équipement et doit toujours être facile-  
ment accessible.  
Industry Canada (IC)  
This Class [B] digital apparatus complies  
with Canadian ICES-003.  
Cet appareil numérique de la classe [B]  
est conforme à la norme NMB-003 du  
Canada.  
CE and VCCI Mark  
This SoundPoint® IP 500/501 SIP is  
marked with the CE mark. This mark  
indicates compliance with EEC directories  
89/336/EEC and 73/23/EEC.  
A full copy of the Declaration of Confor-  
mity can be obtained from Polycom Ltd.,  
270 Bath Road, Slough, Berkshire, SL1  
4DX, UK.  
Polycom Limited Warranty  
and Limitation Liability  
LIMITED WARRANTY. Polycom war-  
expense, to repair the defective product  
rants to the end user (“Customer”) that this or part, deliver to Customer an equivalent  
product is expected to be free from defects  
in workmanship and materials, under  
normal use and service, for one year from  
the date of purchase from Polycom or its  
authorized reseller.  
product or part to replace the defective  
item, or if neither of the two foregoing  
options are reasonably available, Polycom  
may, on its sole discretion, refund to  
Customer the purchase price paid for  
the defective product. All products that  
are replaced will become the property of  
Polycom. Replacement products or parts  
Polycom’s sole obligation under this ex-  
press warranty is at Polycom’s option and  
22  
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may be new or reconditioned.  
that provides for tracking of the package.  
Responsibility for loss or damage does not  
transfer to Polycom until the returned item  
is received by Polycom. The repaired or  
replaced item will be shipped to Customer,  
at Polycom’s expense, not later than thirty  
(30) days after Polycom receives the  
defective product, and Polycom will retain  
risk of loss or damage until the item is  
delivered to Customer.  
Polycom is expected to warrant any  
replaced or repaired product or part for  
ninety (90) days from shipment, or the  
remainder of the initial warranty period,  
whichever is longer.  
Products returned to Polycom must be  
sent prepaid and packaged appropriately  
for safe shipment, and it is recommended  
that they be insured or sent by a method  
Exclusions  
Polycom will not be liable under this  
limited warranty if its testing and exami-  
nation disclose that the alleged defect or  
malfunction in the product does not exist  
or results from:  
Unauthorized use of common carrier  
communication services accessed  
through the product.  
Abuse, misuse, negligent acts or omis-  
sions of Customer and persons under  
Customer’s control; or  
Acts of third parties, acts of God, ac-  
cident, fire, lightening, power surges or  
outages, or other hazards.  
Failure to follow Polycom’s installa-  
tion, operation, or maintenance instruc-  
tions.  
Unauthorized product modification or  
alteration.  
Warranty Exclusive  
IF A POLYCOM PRODUCT DOES NOT  
OPERATE AS WARRANTED ABOVE,  
CUSTOMER’S SOLE REMEDY FOR  
BREACH OF THAT WARRANTY  
INCLUDING WARRANTIES, TERMS,  
OR CONDITIONS OF MERCHANT-  
ABILITY, FITNESS FOR A PARTICU-  
LAR PURPOSE, SATISFACTORY  
SHALL BE REPAIR, REPLACEMENT,  
OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION.  
TO THE FULL EXTENT ALLOWED BY  
QUALITY, CORRESPONDENCE WITH  
DESCRIPTION, AND NON-INFRINGE-  
MENT, ALL OF WHICH ARE EX-  
PRESSLY DISCLAIMED. POLYCOM  
LAW, THE FOREGOING WARRANTIES NEITHER ASSUMES NOR AUTHO-  
AND REMEDIES ARE EXCLUSIVE  
AND ARE IN LIEU OF ALL OTHER  
WARRANTIES, TERMS, OR CONDI-  
TIONS, EXPRESS OR IMPLIED, EI-  
RIZES ANY OTHER PERSON TO AS-  
SUME FOR IT ANY OTHER LIABILITY  
IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE OR  
THER IN FACT OR BY OPERATION OF USE OF ITS PRODUCTS.  
LAW, STATUTORY OR OTHERWISE,  
Service Agreements  
Please contact your Polycom Authorized Reseller for information about service agree-  
ments applicable to your product.  
23  
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Limitations of Liability  
LIMITATION OF LIABILITY. TO THE  
FULL EXTENT ALLOWED BY LAW,  
POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY,  
WHETHER BASED IN CONTRACT OR  
TORT (INCLUDING NEGLIGENCE),  
FOR INCIDENTAL, CONSEQUEN-  
TIAL, INDIRECT, SPECIAL, OR  
PUNITIVE DAMAGES OF ANY KIND,  
OR FOR LOSS OF REVENUE OR  
PROFITS, LOSS OF BUSINESS, LOSS  
OF INFORMATION OR DATA, OR  
OTHER FINANCIAL LOSS ARISING  
OUT OF OR IN CONNECTION WITH  
THE SALE, INSTALLATION, MAIN-  
TENANCE, USE, PERFORMANCE,  
FAILURE, OR INTERRUPTION OF  
ITS PRODUCTS, EVEN IF POLYCOM  
OR ITS AUTHORIZED RESELLER  
HAS BEEN ADVISED OF THE POS-  
SIBILITY OF SUCH DAMAGES, AND  
LIMITS ITS LIABILITY TO REPAIR,  
REPLACEMENT, OR REFUND OF THE  
PURCHASE PRICE PAID, AT POLY-  
COM’S OPTION. THIS DISCLAIMER  
OF LIABILITY FOR DAMAGES WILL  
NOT BE AFFECTED IF ANY REMEDY  
PROVIDED HEREIN SHALL FAIL OF  
ITS ESSENTIAL PURPOSE.  
Disclaimer  
Some countries, states, or provinces do  
not allow the exclusion or limitation of  
implied warranties or the limitation of  
incidental or consequential damages for  
certain products supplied to consumers,  
or the limitation of liability for personal  
injury, so the above limitations and exclu-  
sions may be limited in their application to  
you. When the implied warranties are not  
allowed to be excluded in their entirety,  
they will be limited to the duration of the  
applicable written warranty. This warranty  
gives you specific legal rights which may  
vary depending on local law.  
Governing Law  
This Limited Warranty and Limitation of  
Liability shall be governed by the laws of  
the State of California, U.S.A., and by the  
laws of the United States, excluding their  
conflicts of laws principles. The United  
Nations Convention on Contracts for the  
International Sale of Goods is hereby  
excluded in its entirety from application to  
this Limited Warranty and Limitation of  
Liability.  
be copied, reproduced, or transmitted in  
any form or by any means, or translated  
into another language or format, in whole  
or part, without written consent from  
Polycom, Inc.  
Do not remove (or allow anybody else to  
remove) any product identification, copy-  
right or other notices.  
Polycom, the Polycom logo design, and  
SoundPoint are trademarks of Polycom,  
Inc. in the U.S. and various other coun-  
tries.  
All rights reserved under International and  
Pan-American Copyright Conventions.  
No part of the contents of this manual may  
Copyright Notice  
Portions of the software contained in this  
product are Copyright (c) 1998, 1999,  
2000 Thai Open Source Software Center  
Ltd. and Clark Cooper.  
24  
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Permission is hereby granted, free of  
charge, to any person obtaining a copy of  
this software and associated documenta-  
tion files (the “Software”), to deal in the  
Software without restriction, including  
without limitation the rights to use, copy,  
modify, merge, publish, distribute, subli-  
cense, and/or sell copies of the Software,  
and to permit persons to whom the Soft-  
ware is furnished to do so, subject to the  
following conditions:  
IS”, WITHOUT WARRANTY OF ANY  
KIND, EXPRESS OR IMPLIED, IN-  
CLUDING BUT NOT LIMITED TO THE  
WARRANTIES OF MERCHANTABIL-  
ITY, FITNESS FOR A PARTICULAR  
PURPOSE AND NONINFRINGEMENT.  
IN NO EVENT SHALL THE AUTHORS  
OR COPYRIGHT HOLDERS BE LI-  
ABLE FOR ANY CLAIM, DAMAGES  
OR OTHER LIABILITY, WHETHER IN  
AN ACTION OF CONTRACT, TORT OR  
OTHERWISE, ARISING FROM, OUT  
OF OR IN CONNECTION WITH THE  
SOFTWARE OR THE USE OR OTHER  
DEALINGS IN THE SOFTWARE.  
The above copyright notice and this per-  
mission notice shall be included in all cop-  
ies or substantial portions of the Software.  
THE SOFTWARE IS PROVIDED “AS  
25  
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Polycom, Inc.  
1565 Barber Lane  
Milpitas, CA 95035  
©2006 Polycom, Inc. All Rights Reserved. Polycom®, SoundPoint®, and the Polycom logo design  
are registered trademarks of Polycom, Inc. in the U.S. and various countries. All other trademarks  
are the property of their respective companies.  
1725-11529-001 Rev. A  
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