Administrator’s Guide
for the V500 System
December 2004 Edition
3725-21743-003/B
V500 Version 7.5
Connect. Any Way You Want.
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About this Guide
The Administrator’s Guide for the V500™ System is for administrators of the
V500 system who need to:
❑ Configure the system for use in the network environment
❑ Customize the behavior and appearance of the system
❑ Obtain information about calls
❑ Gather network usage and performance data
❑ Troubleshoot any issues
Other documents available for the V500 system include:
❑ Setting Up the System, which describes how to set up the hardware
❑ Getting Started Guide for the V500 System, which describes how to perform
video conferencing tasks
❑ Setup Sheets, which describe how to install optional hardware
❑ Release Notes
For support or service, please contact your Polycom® distributor or go to Polycom
Polycom recommends that you record the serial number and option key of your
V500 system here for future reference. The serial number for the system is printed
on the unit.
System Serial Number: ____________________________________________
Option Key: ____________________________________________________
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Contents
Key Features ..........................................................................................................................................1 - 2
Industry-Leading Audio and Video Quality .............................................................................1 - 2
Rich Conference Experience .........................................................................................................1 - 2
Enhanced User Experience ...........................................................................................................1 - 2
Easy Installation .............................................................................................................................1 - 3
Security and Network Management ...........................................................................................1 - 3
Standard System Components ............................................................................................................1 - 4
Optional System Components ............................................................................................................1 - 5
Positioning the System .........................................................................................................................2 - 2
Connecting the Monitor .......................................................................................................................2 - 2
Connecting the System to the Network .............................................................................................2 - 3
Connecting the LAN Cable ..........................................................................................................2 - 3
Connecting the BRI Network Interface ......................................................................................2 - 4
Connecting Headphones .....................................................................................................................2 - 4
Installing Batteries in the Remote Control ........................................................................................2 - 5
Connecting Power ................................................................................................................................2 - 5
Using the Setup Wizard .......................................................................................................................3 - 2
Establishing an Administrator Password ..................................................................................3 - 2
Running the Setup Wizard ...........................................................................................................3 - 2
Configuring Your IP Connection ........................................................................................................3 - 3
Configuring LAN Properties .......................................................................................................3 - 3
Setting Up Your IP Network Connection ..................................................................................3 - 5
Calling Within an Intranet ....................................................................................................3 - 5
Calling Through a Cable or DSL Modem ...........................................................................3 - 6
Calling Through a Network Router .....................................................................................3 - 6
Calling Through a Router, Using a DMZ .........................................................................3 - 12
Configuring IP Network Support .............................................................................................3 - 13
Configuring H.323 Settings .................................................................................................3 - 13
Configuring SIP Settings .....................................................................................................3 - 16
Configuring Quality of Service (QOS) ..............................................................................3 - 17
Configuring Your ISDN Connection ...............................................................................................3 - 18
Preparing Your ISDN Network .................................................................................................3 - 18
Configuring the ISDN Network Interface ................................................................................3 - 18
Configuring Call Preferences ............................................................................................................3 - 20
Configuring the Global Directory ....................................................................................................3 - 22
Configuring the Directory Server Settings ...............................................................................3 - 22
Setting the Dialing Rules ............................................................................................................3 - 23
Placing a Test Call ...............................................................................................................................3 - 23
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Administrator’s Guide for the V500 System
Managing User Access to Settings and Features ............................................................................. 4 - 2
Limiting What Users Can Do With the System ........................................................................ 4 - 5
Configuring Directory Settings ................................................................................................. 4 - 13
Customizing the Workspace Appearance ...................................................................................... 4 - 17
Adding Sites to the Home Screen ............................................................................................. 4 - 20
Adding On-screen Instructions ................................................................................................. 4 - 20
Using Marquee Text ............................................................................................................ 4 - 20
Changing System Appearance .................................................................................................. 4 - 21
Audio Options for Closed Captioners ..................................................................................... 4 - 23
Using the V500 Web Interface ............................................................................................................ 5 - 2
Managing System Profiles with the V500 Web Interface ........................................................ 5 - 4
Managing Directories with the V500 Web Interface ................................................................ 5 - 5
Viewing the Management Servers List ...................................................................................... 5 - 6
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Adding My Information ...............................................................................................................5 - 7
Setting Up SNMP ..................................................................................................................................5 - 9
Downloading MIBs .......................................................................................................................5 - 9
Configuring for SNMP Management .......................................................................................5 - 10
Call Summary ........................................................................................................................................6 - 2
Call Statistics ..........................................................................................................................................6 - 3
Call Status ..............................................................................................................................................6 - 4
Recent Calls ............................................................................................................................................6 - 5
Call Detail Report .................................................................................................................................6 - 6
Call Detail Report Archives .........................................................................................................6 - 9
Sending a Message ................................................................................................................................7 - 2
System Screens Quick Reference ........................................................................................................7 - 2
Diagnostic Screens ................................................................................................................................7 - 3
General Troubleshooting .....................................................................................................................7 - 8
Power and Start-up .......................................................................................................................7 - 8
Remote Control ..............................................................................................................................7 - 9
Access to Screens and System ......................................................................................................7 - 9
Calling ...........................................................................................................................................7 - 11
Display ..........................................................................................................................................7 - 13
Audio .............................................................................................................................................7 - 15
Error Indications ..........................................................................................................................7 - 17
System Lights ...............................................................................................................................7 - 18
Network Interface Lights ............................................................................................................7 - 18
How to Contact Technical Support ..................................................................................................7 - 19
By Telephone ................................................................................................................................7 - 19
By Internet ....................................................................................................................................7 - 19
LAN Cable ...................................................................................................................... Appendix - 2
Composite Video Cable ................................................................................................ Appendix - 2
Port Usage .............................................................................................................................. Appendix - 3
Q.850 Cause Codes ............................................................................................................... Appendix - 4
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1
Introducing the V500 System
Your V500 video conferencing system is a state-of-the-art visual collaboration tool.
With crisp, clean video and crystal-clear sound, your V500 system provides the
essential tools your home or small business needs for video conferencing over
broadband networks.
When you use a V500 system for meetings, you can exchange ideas and share
documents with people anywhere in the world, as if they were all in the room with
you. Everyone’s productivity increases, without any travel required.
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Administrator’s Guide for the V500 System
Key Features
Industry-Leading Audio and Video Quality
❑ Best-in-class video algorithms — The H.264 video algorithm provides
smooth, natural TV-like video.
❑ State-of-the-art audio quality — The V500 system offers Polycom Siren™ 14,
a 14 kHz frequency response that delivers CD-quality sound.
❑ Video error concealment — The H. 264 video error concealment feature
enhances your video experience by minimizing the chance that the display
will freeze, concealing errors, and reducing full-frame refreshes.
❑ Higher call speed — The maximum call speed on the V500 is now 768 Kbps.
This is up from 512 Kbps in previous releases.
Rich Conference Experience
❑ Content display — Install the optional People+Content™ IP feature on your
PC or laptop, and then use the V500 system to show content (such as
spreadsheets and video clips) to other sites in the video conference.
❑ Split-screen viewing — Use Dual Monitor Emulation (split-screen viewing) to
see more even when you only have room for one monitor.
❑ Language independence — Use the V500 system user interface, remote
control, and web interface in any of twelve languages.
Enhanced User Experience
❑ Customizable home screen — Customize the home screen to support
different types of users:
•
•
Novice users — Offer just a few options, so users need little or no training.
Advanced users — Provide a wide range of video conferencing features.
❑ Customizable look and feel — Set up the workspace to suit your
environment.
❑ Easy-to-use remote control — Navigate through the configuration screens and
place calls easily using the color-coded remote control buttons.
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Chapter 1 - Introducing the V500 System
❑ Many ways to use the directory — Find information in the directory using the
method you find most convenient.
❑ Call Scheduler — Use the calendar and call scheduling feature to schedule
video conferences. The system automatically calls the site you selected on the
date and time you specified. For recurring calls, you can indicate whether you
want the system to automatically make the call daily, weekly, or monthly.
Easy Installation
❑ Firewall (UPnP™) support — The V500 system offers support for routers that
support UPnP (Universal Plug and Play) NAT traversal, making video
conferencing setup easier for users in homes and small offices.
❑ IP or ISDN calling — The V500 system has a built-in 10/100 Mb Ethernet port
for IP calls. Add the optional single BRI network interface to make calls over
your ISDN telephone lines.
❑ Easy configuration wizard — The system setup wizard detects your network
connections and guides you through configuring the system to work on an IP
network or ISDN.
❑ Fully broadband capable — The standards-compliant V500 system works
with any other H.323 system.
❑ Auto-sensing power supply — The system automatically adjusts for line
voltages from 90 to 260 V and line frequencies from 47 to 63 Hz.
Security and Network Management
❑ AES encryption — Enable the integrated AES encryption to automatically
encrypt calls to other AES-capable systems, without external encryption
equipment.
❑ Remote access — Configure, manage, and monitor the system from a remote
computer using the V500 web interface (the system’s web interface), the
Polycom Global Management™ System, or SNMP. Alternatively, you can
choose not to allow remote management.
❑ Secure system management — Use the local administrator’s password on the
system to prevent others from changing system configuration while allowing
yourself to manage the system.
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Administrator’s Guide for the V500 System
❑ Room monitoring — Monitor rooms in or out of a call using the Web Director
feature, accessible through the V500 web interface.
❑ Call Detail Reports — Access the system’s call history from the V500 web
interface. You can download the data to a spreadsheet application for sorting
and formatting.
❑ Remote diagnostics — Identify and correct issues that affect the video
conferencing experience using tools in the V500 web interface.
❑ SNMP reporting — Receive SNMP traps that can indicate a total of 35
conditions.
Standard System Components
This section describes the standard components that come with the V500 system.
Two models of the V500 system are available — IP only, and IP with ISDN.
Name
Component
Description
V500 system
The V500 system delivers high-quality,
face-to-face video communication in a
sleek package that includes the camera
and microphone.
Remote control
The remote control is designed to make
it easy to set up and operate the system
— color-coded buttons correspond to
system features.
Composite video
cable
The composite video cable is a triple
RCA cable with S-video that connects
the V500 system to a monitor.
LAN cable
BRI cable
The LAN cable connects the system to
the IP network.
The BRI cable connects the system to
the ISDN.
(IP with ISDN
model only)
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Name
Component
Description
Power supply
The power supply connects power to
the system.
Documentation
Read Me First
Setting Up the V500 System
V500 system documentation CD
Optional System Components
To extend what you do with your V500 system, the following additional options
are available.
❑ Single BRI network interface — Connect to ISDN with your V500 system.
❑ Headphone — Listen privately by adding your own headphone using the
3.5 mm stereo mini jack.
For more information about ordering these options, please contact your Polycom distributor.
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2
Setting Up Your System Hardware
This chapter describes detailed system setup information. You can also refer to the
system setup document that was provided with your system.
For optional components, refer to the setup sheet that was shipped with the
component.
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Administrator’s Guide for the V500 System
Positioning the System
The V500 system is designed for homes, home offices, and small- to medium-sized
businesses.
To position the system:
>> Place the V500 system on top of your TV monitor. For optimal audio and video
performance, locate the monitor within 5 to 10 feet (1.52 to 3.05 meters) away
from the people in the call.
5'-10'
1.
Connecting the Monitor
You must connect a television monitor to the V500 system. This may be an NTSC
or PAL monitor, depending on your system.
To connect a monitor to the system:
1. Connect the monitor to the S-video or composite video outputs on the back of
the V500 system.
You must use the same type of connector on the monitor as on the system. For
example, if you use the S-video connector on the monitor, use the S-video
connector on the system.
DC IN 12V
BRI
LAN
Composite video output
S-video output
(preferred)
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Chapter 2 - Setting Up Your System Hardware
S-video provides superior video quality, and is recommended.
2. Connect the system’s audio outputs to the monitor’s audio inputs using the
red and white connectors on the monitor cable.
After you have finished setting up the system, you will need to configure the
Connecting the System to the Network
This section tells you how to physically connect the system to the LAN or to ISDN
(if you purchased the optional BRI network interface).
However, before you can use the LAN or any networking capabilities, you must
configure your system for network use. Follow the steps in the remaining sections
of this chapter to finish physically connecting your system. Then, proceed on to the
configuration.
Connecting the LAN Cable
The V500 system comes standard with a LAN cable.
To connect the system to the LAN:
1. Connect the LAN cable to the LAN connector on the back of the system.
DC IN 12V
BRI
LAN
LAN connector
2. Connect the other end of the LAN cable to the LAN.
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Connecting the BRI Network Interface
The V500 system is available with the optional BRI network interface, which
allows you to make ISDN calls.
You may need an NT-1 device if your site does not use an internal telephone
system (PBX). A PBX or an NT-1 device provides the S/T interface that the
system’s BRI network interface requires.
To install the BRI network interface:
1. Make sure the system is powered off.
2. Connect the BRI cable from the BRI connector on the back of the system to
ISDN or to your NT-1 device, as appropriate.
DC IN 12V
BRI
LAN
BRI connector
3. If you are using an NT-1 device, connect it to the ISDN.
Connecting Headphones
You can connect optional headphones to the V500 system to listen to your calls
privately.
To connect headphones to the system:
>> Connect the headphone cable to the headphone jack on the back of the system.
DC IN 12V
BRI
LAN
Headphone jack
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Chapter 2 - Setting Up Your System Hardware
Installing Batteries in the Remote Control
The remote control uses three AAA batteries, which are included with the system.
To install batteries in the remote control:
1. Remove the battery cover from the back of the remote control.
2. Refer to the diagram inside the remote control, and install the batteries in the
orientation shown.
3. Reinstall the battery cover on the remote control.
Connecting Power
The V500 system has an external power supply.
Do not use a power supply other than the one supplied with your V500 system. Using the
wrong power supply will void the warranty and may damage your system.
To connect power and power on the system:
1. Connect the power supply to the power connector on the back of the system.
2. Connect the power cord to the power supply.
Do not connect the V500 system power cord to a wall outlet until you have connected all
equipment to the system.
3. Press the power switch located at the back of the system.
DC IN V
BRI
LAN
Power connector
Power switch
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3
Configuring Network Use
The V500 system is factory configured to enable you to easily and quickly make
video calls in most network situations. In many cases, you simply need to
physically connect the system as described in Chapter 2, power it on, and follow
the setup wizard.
However, because networks vary from business to business and home to home,
you may need to change some of the default settings or perform other network
configuration. For example, if you’re using a router, you need to configure that
router to allow video calls.
This chapter begins by helping you determine which type of network
configuration you have. It then provides you with the steps you need to take to
prepare your particular network for video calling. It also describes the various IP
and ISDN settings, and which of these you may need to change for your network
environment. For example, if you have a gatekeeper and gateway, this chapter
describes how to configure those.
Once you have done this, you can set your call preferences and, if you choose, set
up your system to use the global directory. Then you’re ready to place your first
test call. This chapter describes how to perform all of these tasks, so that you can
successfully enjoy video calling with your V500 system.
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Administrator’s Guide for the V500 System
Using the Setup Wizard
When you power on the system for the first time, a setup wizard begins to run. The
setup wizard automatically detects your system’s IP and ISDN connections, and it
leads you through the minimum steps you need to take to place a video call.
As you go through the setup wizard, you may need additional information or you
may want to change a default setting. If this is your situation, refer to the rest of
this chapter. You will find information there about how to configure your IP and
ISDN connections for your particular network environment.
Establishing an Administrator Password
The setup wizard enables you to set an administrator password, which allows you
to limit access to the Admin Settings. The administrator password may contain
letters and numbers, but no other characters. The default administrator password
is the system’s serial number.
If you change the password, make sure you remember it. If you forget the password, you will
have to reset the system, delete the system files, and run the setup wizard again in order to
access the Admin Settings and reset the password. You cannot set the administrator
password from a remote location.
Note that if you establish an administrator’s password during the setup wizard,
you will need to enter it each time you wish to change advanced settings.
Running the Setup Wizard
You can run the setup wizard in either of these two ways.
❑ Directly on the system — Use the remote control to navigate the screens and
enter information. You can use the number pad on the remote control to enter
text just like you can with a cell phone.
❑ From a remote location — Use a web browser to access the V500 web interface.
To do this, your network must be set up and you need to know the IP address
of the system; therefore, this may not be an option if you are installing your
system for the first time in a new location. For more information about remote
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Chapter 3 - Configuring Network Use
Configuring Your IP Connection
To configure your IP network connection, you need to:
❑ Configure LAN properties
❑ Set up your IP network connection
❑ Configure IP network support
Configuring LAN Properties
The first step in setting up your IP connection is to configure the LAN properties.
If you are connecting your V500 system directly to a cable or DSL modem, before
you begin you need to know the public IP address assigned to your system by your
Internet Service Provider (ISP). Your ISP will provide you with one of these IP
addresses:
❑ Static IP address – This address is reserved for your system and will not
change. When you configure the LAN properties of the system, choose the
Enter IP Address Manually option.
Your ISP should also provide you with the DNS server address, default
gateway address, subnet mask, and WINS server IP address.
❑ Dynamic IP address – This address is obtained from your ISP’s DHCP server,
and therefore may change. When you configure the LAN properties of the
system, choose the Obtain IP Address Automatically option.
When you choose this option, the DNS server address, default gateway
address, and other settings should fill in automatically.
To configure LAN properties:
1. Go to System > Admin Settings > LAN Properties.
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Administrator’s Guide for the V500 System
2. Configure these settings:
Setting Description
Connect to my LAN Check this to specify whether the system is part of the LAN.
Allow IP Calls
Host Name
Check this to enable the system to make and receive IP calls.
Indicates the system’s DNS name.
If you change the Host Name, the system restarts.
IP Address
Specify how the system obtains an IP address:
•
Obtain IP Address Automatically — Select this if the system
gets an IP address from the DHCP server on the LAN.
•
Enter IP Address Manually — Select this if the IP address will
not be assigned automatically.
Your IP Address is
or
If the system obtains its IP address automatically, this field
automatically displays the IP address currently assigned to the
system.
Use the Following
IP Address
If you selected Enter IP Address Manually, enter the IP address
here.
Domain Name
Displays the domain name currently assigned to the system if the
system is a member of a corporate domain.
If the system does not automatically obtain a domain name, enter
one here if needed for your corporate network.
DNS Servers
Displays the DNS servers currently assigned to the system.
If the system does not automatically obtain a DNS server address,
enter up to four DNS servers here.
Default Gateway
Displays the gateway currently assigned to the system. (If you are
using a router for Internet access, the Default Gateway will be the
router’s internal address.)
If the system does not automatically obtain a gateway IP address,
enter one here.
Subnet Mask
Displays the subnet mask currently assigned to the system.
If the system does not automatically obtain a subnet mask, enter
one here.
WINS Server
Displays the WINS server currently assigned to the system.
If the system does not automatically obtain a WINS server IP
address, enter one here.
WINS Resolution
Sends a request to the WINS server for WINS name resolution.
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Setting
Description
LAN Speed
Specify the LAN speed to use. Note that the speed you choose
must be supported by the switch.
Choose Auto to have the switch negotiate the speed
automatically. If you choose 10 Mbps or 100 Mbps, you must also
select a duplex mode.
Note: The LAN speed setting for the V500 and the switch must
match. Polycom strongly recommends that you do not select Auto
for either only the V500 or only the router; the settings for both
must be the same. Typically, selecting Auto for both is sufficient.
Duplex Mode
Specify the Duplex mode to use. Note that the Duplex mode you
choose must be supported by the switch.
Choose Auto to have the network switch negotiate the Duplex
mode automatically.
Setting Up Your IP Network Connection
The following is a list of the common ways you can connect your V500 to an IP
network so that you can make video calls. Pick out the IP network connection type
that most closely resembles how you plan to make your calls, then read the section
that corresponds to that connection type. If you need help determining how your
V500 connects to the network, contact your network administrator, network
service provider, or Internet Service Provider (ISP).
❑ If you’re limiting your calls to other systems within your company’s intranet,
❑ If your V500 system plugs directly into a cable or DSL modem, without a
router in between, refer to Calling Through a Cable or DSL Modem on
❑ If your V500 system connects to the network through a router, with or without
a firewall or Network Address Translator (NAT), refer to Calling Through a
Calling Within an Intranet
An intranet is a private network within a company or organization. Calls within
an intranet don’t access the Internet, so security isn’t an issue. Even if your
company has a firewall, intranet calls remain within the firewall, so you can easily
communicate with anyone within your office network.
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Administrator’s Guide for the V500 System
If, therefore, you’re limiting your calls to other systems within your intranet, you
don’t need to perform any additional network configuration to use your V500.
Calling Through a Cable or DSL Modem
You can access the network and make video calls by directly connecting your V500
to a cable modem or Digital Subscriber Line (DSL) modem, without using a
network router.
If you have a DSL connection and you are in a home environment or your DSL
modem does not maintain a connection state automatically, Polycom recommends
that you use a network router.
Directly connecting your V500 to the network with a cable or DSL modem does not
provide you with a security barrier between your home or business network and
the Internet; however, it is an easy way to set up your V500 network connection.
Systems set up outside a firewall are potentially vulnerable to unauthorized access. Visit the
register to receive periodic email updates and advisories.
If your V500 system is directly connected to a cable or DSL modem, you don’t need
to perform any additional network configuration to use your V500. Simply go on
Calling Through a Network Router
Network routers let you connect more than one computer, video conferencing
system, or other device to your cable or DSL modem so that they all can share the
same high-speed network connection. This is accomplished by using Network
Address Translation (NAT) services. Routers also often offer firewall protection.
❑ In a typical IP network, all the devices within the network have their own
unique IP address, which is available for everyone in or outside the network
to access. With a NAT, each device within the network retains its own IP
address, but the NAT presents a single IP address to the outside world. This
provides an extra level of security because devices inside the network are
masked behind that single, external IP address.
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Chapter 3 - Configuring Network Use
❑ A firewall acts as a security barrier between one network and another. Often
that barrier is between a smaller network, like you might have at your home
or business, and an exterior network, such as the Internet. The firewall
prevents unsolicited external network traffic from accessing your internal
network.
Because NATs and firewalls provide security for your network, they limit outside
access to your internal network. Some access, however, is necessary for video
communications. To enable your V500 to freely place and receive calls with the
outside world, while still maintaining protection for your network, you must open
ports in the firewall. This process is known as port forwarding or pinholing.
The following sections describe the steps you need to take to place video calls
through a network router, including:
❑ Configuring router port forwarding
❑ Configuring firewall and NAT properties on the V500
Configuring Router Port Forwarding
To make video calls with your V500 system when you have a router, you must
open and assign ports in the firewall. This section describes how to do that with
the most common routers from NetGear®, Linksys®, and D-Link®. Most other
routers require similar procedures.
Before you can change your router configuration, you must know:
❑ The IP address of your router, which you can find in your router’s
documentation. (Note that many routers use the default address 192.168.1.1.)
❑ Your router’s administrator name and password, which you can find in your
router’s documentation. (Note that many routers use the default user name
admin and the password blank or password.)
❑ The IP address that has been assigned to your system if you’re using DHCP,
which you can find on the LAN Properties screen. (See Configuring LAN
Properties on page 3-3 for more information.)
With any router brand or model, you must open the ports listed here:
Port
Function
TCP or UDP
TCP
1720
H.323 call setup
3230-3235
Signaling and control for audio, call,
video, and data/FECC
TCP
3230-3253
Audio and video RTP media streams UDP
T.120 data collaboration TCP
1503 (optional)
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configuration information.
NetGear Routers
The following procedure applies to NetGear MR814v2 and RP614v2 routers. If you
have a different NetGear model, the settings may vary slightly. This procedure
assumes that your router is correctly configured and connected to the Internet and
that your network is operational.
To configure a NetGear router:
1. In a browser such as Internet Explorer, type the IP address of your router,
which you can find in your router’s documentation.
2. Log in to your router setup using the user name and password, which you can
find in your router’s documentation.
3. From the Advanced menu on the left of the page, select Port Forwarding.
4. On the Port Forwarding page, select Add Custom Service.
5. On the Ports-Custom Services page, enter this information for the first port
you need to open (such as port 1720):
Setting
Description
Service Name
Any unique identifier (for example, you can use the text
Start Port
The specific port or the starting value of the range of ports
End Port
The specific port or the ending value of the range of ports
Server IP Address
The IP address that the NAT has assigned to your system.
NetGear routers automatically pass TCP and UDP traffic through the same port. You do
not have to designate TCP or UDP when you open ports.
6. Click Apply.
7. Repeat Steps 4 through 6 of this procedure for the remaining ports that you
need to open. (For the list of ports that you need to open, refer to the table on
8. When you have opened and assigned all of the ports listed in the table on page
3-7, review the Port Forwarding page. Check that all the ports are correct,
enabled, and assigned to the correct Server IP (internal) Address.
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Linksys Routers
The following procedure applies to the Linksys BEFSX41 router. If you have a
different Linksys model, the settings may vary slightly. This procedure assumes
that your router is correctly configured and connected to the Internet and that your
network is operational.
To configure a Linksys router:
1. In a browser such as Internet Explorer, type the IP address of your router,
which you can find in your router’s documentation.
2. Log in to your router setup using the user name and password, which you can
find in your router’s documentation.
3. Locate the Port Range Forwarding page.
Depending on your router model, the Port Range Forwarding page may be
listed in the Advanced menu or the Applications and Gaming menu.
4. On the Port Range Forwarding page, enter this information for the first port
you need to open (such as port 1720):
Setting
Description
Application
Any unique identifier (for example, you can use the text
Start
The specific port or the starting value of the range of ports
End
The specific port or the ending value of the range of ports
TCP/UDP
Either TCP or UDP, whichever is listed in the table on page
3-7 for that particular port or range of ports. If the table lists
both TCP and UDP, enter the Application twice: once as
TCP and once as UDP.
IP Address
Enabled
The IP address that the NAT has assigned to your system.
Check this box.
5. Repeat Step 4 of this procedure for the remaining ports that you need to open.
6. When you have opened and assigned all of the ports listed in the table on page
3-7, review the Port Range Forwarding list. Check that all the ports are correct,
enabled, and assigned to the correct IP (internal) Address.
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D-Link Routers
The following procedure applies to the D-Link DI-604 router. If you have a
different D-Link model, the settings may vary slightly. This procedure assumes
that your router is correctly configured and connected to the Internet and that your
network is operational.
To configure a D-Link router:
1. In a browser such as Internet Explorer, type the IP address of your router,
which you can find in your router’s documentation.
2. Log in to your router setup using the user name and password, which you can
find in your router’s documentation.
3. Select the Advanced tab.
4. Click the Firewall button.
5. On the Firewall page, enter this information for the first port you need to open
(such as port 1720):
Setting
Enabled
Name
Description
Click this radio button.
Any unique identifier (for example, you can use the text
Action
Click Allow.
Source
Interface: WAN
IP Range Start: *
IP Range End: (blank)
Destination
Interface: LAN
IP Range Start: The IP address (internal) that the NAT has
assigned to your system.
IP Range End: (blank)
Protocol: TCP, UDP, or * for both
Port Range: The specific port or the starting and ending
the list of ports).
Schedule
Always (or select a time for the port to be open).
6. When you have opened and assigned all of the ports listed in the table on page
3-7, review the Firewall Rules list. Check that all the ports are correct, enabled,
and assigned to the correct IP (internal) Address.
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Configuring Firewall and NAT Properties
Once you’ve set up your router, you must configure the V500 system so that it
works with the firewall and NAT.
Before making changes on the Firewall screen, you should know whether or not
your firewall device is H.323 compatible. Firewall devices that are H.323
compatible have been programmed with logic that can detect H.323 video
conferencing traffic as it passes between the LAN and WAN. Because of this, they
are able to open the necessary ports dynamically as needed, on a call-by-call basis.
Some firewall devices can even insert the NAT Public WAN Address automatically
during the H.323 call. For these devices, it is not necessary to configure the
V500 system with fixed ports or even, in some cases, with NAT. Check with the
manufacturer of your device to see if it supports H.323 compatibility.
To set up the V500 system to work with a firewall and NAT:
1. Go to System > Admin Settings > Network > IP > Firewall.
2. Configure these settings:
Setting
Description
Fixed Ports
Specify whether to define the TCP and UDP ports.
If you select Fixed Ports, the V500 system will restrict its port
usage to the range of TCP and UDP ports you specify. (The
system defaults to a range beginning with port 3230 for both
TCP and UDP.) If you do not select Fixed Ports, the system
will dynamically allocate ports on a call-by-call basis.
•
•
If the firewall is not H.323 compatible, enable this option.
If the firewall is H.323 compatible or if the system is not
behind a firewall, you may not need to enable this option.
TCP Ports
UDP Ports
Specify the range of TCP and UDP ports used by the system.
Note: The TCP and UDP port ranges you open here must
match those that you opened for your router (including TCP
port 1720, which allows H.323 traffic). Refer to the previous
information about opening ports for your router.
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Setting
Description
NAT Configuration
Specify whether the system should attempt to determine the
NAT Public WAN Address automatically.
•
If the system is behind a NAT that allows HTTP traffic, select
Auto. The system will attempt to automatically discover the
NAT Public WAN Address.
•
If the system is behind a NAT that does not allow HTTP
traffic or if Auto fails to discover the NAT Public WAN
address, select Manual.
•
•
If the system is not behind a NAT, select Off.
If the system is behind a firewalled NAT router that is
UPnP™ (Universal Plug and Play) certified, select UPnP.
Many routers used in homes and small businesses support
UPnP NAT traversal. If this is your situation, try selecting
UPnP first. If this selection does not work for your router,
select Auto or Manual.
NAT Public (WAN)
Address
Displays the address that callers from outside the LAN use to
call your system.
If you chose to configure the NAT manually, enter the NAT
Public WAN Address here. You can obtain this address by
looking at your router configuration or by asking your network
service provider.
NAT is H.323
Compatible
Specify whether the system is behind a NAT that is capable of
translating H.323 traffic.
Address Displayed in
Global Directory
Specify whether to display this system’s public or private
address in the Global Directory.
Calling Through a Router, Using a DMZ
A Demilitarized Zone (DMZ) is a way to configure a network so that the device
that is in the DMZ (such as the V500) is served by the router, but is outside the
firewall. Depending on your router, configuring the V500 system to be in the DMZ
may affect its ability to communicate locally with other devices on the internal
LAN.
With a DMZ, no unauthorized external connections are allowed with the devices
inside the firewall, but the V500 is allowed free access to the Internet. Therefore,
this configuration leaves the V500 without protection from external sources.
Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit
also register to receive periodic email updates and advisories.
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There are two types of DMZs:
❑ Virtual DMZ — With a virtual DMZ, all ports through the router are opened
for the device in the DMZ (in this case, the V500). This has the affect of placing
the V500 on the outside of the router’s firewall. Keep in mind, however, that
the V500 may still be protected by some global firewall securities, which may
adversely affect video conferencing.
❑ Physical DMZ — With a physical DMZ, there is an actual, physical port on
your router, usually labeled DMZ, into which you plug your V500 LAN cable.
This port places the V500 physically outside of the firewall, which is usually
less restrictive, but is also less secure.
Typically, you should only use a DMZ when other configurations fail to allow
H.323 traffic to flow through unobstructed. If you do choose to place your V500 in
a DMZ, you must:
1. Make sure your router’s firewall software provides a DMZ.
2. Assign the internal IP address of the V500 to the DMZ.
For more information about how to perform these steps, refer to the
documentation that came with your router.
Configuring IP Network Support
After you have configured LAN properties and set up your IP network connection,
you may need to configure IP network support, depending on your network setup.
The only setting that you must set for making IP video calls is Enable IP H.323 on
the H.323 Settings screen. Settings for gateways, gatekeepers, SIP, and QOS are
optional depending on your network infrastructure. For example, if your network
does not have a gatekeeper or if you are not using SIP, you do not need to change
either of these settings.
Configuring H.323 Settings
H.323 settings enable you to allow IP dialing, as well as set up gatekeepers and
gateways:
❑ A gatekeeper supervises network traffic and manages functions such as
bandwidth control and admission control. The gatekeeper also handles
address translation, which allows you to make calls using static aliases instead
of IP addresses that can change each day.
❑ A gateway performs code and protocol conversion between IP networks and
ISDN, so that users on different networks can call one another. If the system is
configured to use a gateway, you must also configure it to use a gatekeeper.
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To configure H.323 settings:
1. Go to System > Admin Settings > Network > IP > H.323 Settings.
2. Configure these settings:
Setting
Description
Enable IP H.323
Check this to allow IP dialing.
Display H.323
Extension
Check this if you want to place gateway calls by entering the H.323
extension separately from the gateway ID.
If you do not check this box, you can make gateway calls by
entering the call information in this format:
gateway ID + TCS4 delimiter + extension
To determine your TCS4 delimiter, ask with your network provider.
H.323 Name
This is the name that gatekeepers and gateways can use to
identify this system. You can make point-to-point calls using H.323
names if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you
change it. Your dial plan may define the names you can use.
H.323 Extension
(E.164)
You can place point-to-point calls using the extension if both
systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial
number, but you can change it. Your dial plan may define the
extensions you can use.
3. If you have a gatekeeper, select
and configure these settings:
Setting
Description
Use Gatekeeper
Select one of the following, but keep in mind that gateways and
gatekeepers are required for calls between ISDN and IP networks:
•
•
•
Off — Calls do not use a gatekeeper.
Auto — System automatically finds an available gatekeeper.
Specify — Calls use the specified gatekeeper. Enter the
gatekeeper’s IP address or name (for example,
gatekeeper.companyname.usa.com or 255.255.255.255).
H.323 Name
This is the name that gatekeepers and gateways use to identify
this system. You can make point-to-point calls using H.323 names
if both systems are registered to a gatekeeper.
The H.323 Name is the same as the System Name, unless you
change it. Your dial plan may define the names you can use.
H.323 Extension
(E.164)
You can place point-to-point calls using the extension if both
systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial
number, but you can change it. Your dial plan may define the
extensions you can use.
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Setting
Description
Outbound Call
Route
If your system uses a gatekeeper, you can specify whether
outbound ISDN calls are routed through an IP-to-ISDN gateway or
through an ISDN line directly connected to the V500 system.
Gatekeeper IP
Address
If you chose to use an automatically selected gatekeeper, this field
automatically displays the gatekeeper’s IP address.
If you chose to specify a gatekeeper, enter the IP address of the
gatekeeper here.
Alternate
Gatekeeper
If your H.323 network infrastructure has been configured to use an
alternate gatekeeper when the primary gatekeeper is not
available, the alternate gatekeeper is displayed in this field.
Alternate gatekeeper support is configured on the primary
gatekeeper, and the V500 is notified of this configuration when it
registers to the gatekeeper on startup.
4. If you have a gateway, select
and configure these settings:
Setting
Description
Country Code
Area Code
Number
Enter the country code for the system’s location.
Enter the area or city code for the system’s location.
Enter the gateway’s number.
H.323 Extension
(E.164)
You can place point-to-point calls using the extension if both
systems are registered with a gatekeeper.
The default H.323 Extension is based on the system serial
number, but you can change it. Your dial plan may define the
extensions you can use.
Gateway Number
Type
Select the number type users must enter to call this system:
•
Direct Inward Dial (DID) — Users enter an internal extension
to call this system directly.
Note: If you choose this option, you must also register the
number with the gatekeeper as an E.164 alias.
•
Number + Extension — Users enter the gateway number and
the system’s extension to call this system.
Number of Digits in
DID Number
Enter the number of digits in the DID number.
The national or regional dialing plan for your location determines
the standard number of digits. For instance, the US standard is 7
digits.
Number of Digits in
Extension
If you selected Number + Extension, you must enter the number
of digits in the extension.
Your organization’s dial plan determines this number.
5. Select
and enter a prefix or suffix for each bandwidth you want to allow
for gateway calls.
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Be sure to configure the gateway to use the same prefixes and suffixes you define for
the system.
Configuring SIP Settings
The Session Initiation Protocol (SIP) is a signaling protocol for Internet
conferencing.
If you are unfamiliar with SIP, Polycom recommends that you do not change the
default settings.
To configure the SIP settings if your network supports SIP:
1. Go to System > Admin Settings > Network > IP > SIP Settings.
2. Configure these settings:
Setting
Description
Enable SIP
Check this to allow the system to make calls using SIP.
Select the protocol the system uses for SIP signalling.
Transport Protocol
The SIP network infrastructure in which your V500 system is
operating determines which protocol you should choose. For
example, if your V500 system is operating in a Microsoft Live
Communication Server (LCS) SIP network, choose TCP. If your
V500 system is operating in a Nortel Multimedia Communication
Server (MCS) SIP network, choose UDP.
Password
Enter the password that authenticates the system to the Registrar
Server.
User Name
Proxy Server
Enter the system’s SIP name or leave this field blank if you want
to use the system’s IP address as the SIP user name.
Enter the DNS name or IP address of the SIP Proxy Server, or
leave this field blank if no proxy server is used.
By default, the SIP signalling is sent to port 5060 on the proxy
server. To specify a different port, add it to the address as shown
here:
255.255.255.255:5070
Registrar Server
Enter the name or IP address of the SIP Registrar Server.
By default, the SIP signalling is sent to port 5060 on the registrar
server. To specify a different port, add it to the address as shown
here:
255.255.255.255:5070
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Configuring Quality of Service (QOS)
If your network is configured to recognize and prioritize network traffic using
QOS, you can configure the V500 system to mark IP packets with the values
recognized by your network. Keep in mind that enabling QOS on the V500 is not
enough; all devices in the network path must also be configured for QOS.
If you are unfamiliar with QOS, Polycom recommends that you do not change the
default settings.
To configure the Quality of Service (QOS) options:
1. Go to System > Admin Settings > Network > IP > Quality of Service.
2. Configure these settings:
Setting
Description
Type of Service
Select your service type:
•
IP Precedence — Lets you specify the priority of IP packets
sent to the system. The value, which you enter in the Type of
Service Value field, can be between 0 and 5.
•
DiffServ —Lets you specify a priority level between 0 and 63.
Enter the value in the Type of Service Value field.
Type of Service
Value
Specify the IP Precedence or Diffserv value for Video, Audio, and
Far-Site Camera Control.
Enable PVEC
Check this if you want the system to use PVEC (Polycom Video
Error Concealment) if packet loss occurs.
Dynamic
Bandwidth
Check this if you want the V500 system to dynamically scale the
bandwidth to best suit the network conditions.
Maximum Transmit
Bandwidth
Specify the maximum transmit line speed between 48 Kbps and
512 Kbps.
Since DSL and cable modems typically allow for faster download
(receive) speeds compared to upload (transmit) speeds, this
setting enables you to regulate differences.
Maximum Receive
Bandwidth
Specify the maximum receive line speed between 48 Kbps and
512 Kbps.
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Configuring Your ISDN Connection
If you have the ISDN option, you can connect your V500 through ISDN as well as
through one of the IP network connections described earlier in this chapter.
Preparing Your ISDN Network
Before you set up your connection using ISDN:
1. Refer to the Preparing Your Network for Collaboration document, available at
This document contains information you need to get your network ready, such
as worksheets that will help you order ISDN. Note that this document may not
pertain to all countries.
2. Obtain this information from your ISDN service provider:
•
•
•
ISDN address
SPIDs (in North America only)
ISDN switch protocols
Configuring the ISDN Network Interface
To configure the ISDN network interface settings:
1. Go to System > Admin Settings > Network > ISDN.
2. Configure these settings:
Setting
Description
Enable ISDN H.320 Check this to allow your system to make H.320 (ISDN) calls.
Outside Line
Dialing Prefix
Enter the ISDN dialing prefix used to call outside the network.
Enter the protocol used by your network’s switch.
ISDN Switch
Protocols
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Setting
Description
ISDN Voice
Algorithm
Enter which voice algorithm (Alaw or uLaw) you want to use for
ISDN voice calls.
Do not change this setting unless you experience audio issues in
all ISDN voice calls.
Auto BRI
Configuration
Check this to allow the NI-1 switch to automatically configure the
directory numbers and SPIDs.
This setting is only available if you have selected the NI-1 switch
protocol.
3. Select
and configure these settings:
Setting
Description
Area Code
Enter the area code for this system’s location.
Directory Numbers
Enable
Enter the numbers assigned to the B1 and B2 channels for the
BRI line.
The two numbers for a line may be the same or different,
depending on the switch protocol in use.
Check this to enable the ISDN line.
If you selected the Standard ETSI Euro ISDN protocol, you must
enable the BRI line.
The ISDN BRI Numbers screen also displays the country selected as the
system’s location and the Country Code used for international calls to the
system. To specify the system’s location, go to System > Admin Settings >
General Settings > Location. The system automatically supplies the country
code when you specify the country.
4. If you have configured the ISDN switch protocol to be AT&T 5ESS Multipoint,
NI-1, or Nortel DMS-100, select
by your service provider.
and enter the ISDN BRI SPIDs provided
After you enter the SPIDs, the system verifies them. If the system is unable to
verify the SPIDs, make sure the system is connected and that the ISDN
numbers you entered are correct.
If you do not have the SPIDs from your service provider, you can click Start to
Auto-Detect SPIDs.
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Configuring Call Preferences
Call preferences help you manage the network bandwidth used for calls. For
example, you can specify the default and optional call settings for outgoing calls,
and limit the call speeds for incoming calls.
If you have just set up your network, use the screens described in this section to
specify your call settings. If your network has been set up for some time, but you
notice that your call quality is not optimal, you may want to change some of these
call preference settings to increase the quality of your calls.
To configure your call preferences:
1. Go to System > Admin Settings > Network > Call Preference.
2. Configure these settings:
Setting
Description
Enable H.329
Check this to specify standards-based People+Content data
collaboration.
Note: Not all H.323 devices recognize this new standard. You can
try disabling this option if you suspect a compatibility issue.
Enable IP H.323
Enable SIP
Check this to allow the system to make IP calls.
Check this to allow the system to use SIP when connecting IP
calls.
Enable ISDN H.320 If you have the ISDN option, check this to allow the system to
make ISDN calls.
Enable Voice Over
ISDN
If you have the ISDN option, check this to allow the system to
make voice-only calls to phones connected to an ISDN network,
such as an organization’s PBX.
3. If you have the ISDN option, select
to go to the Network Dialing screen
and specify the dialing order preference between IP and ISDN.
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4. Select
to go to the Preferred Speeds screens and configure these settings:
Setting
Description
PreferredSpeed for Enter the speed that will be used for calls placed from this system
Placing Calls
in either of these cases:
•
When Call Quality is set to Auto on the home screen and
Directory screen
•
When the Call Quality option is not available for users
If the far-site system does not support the speed you select, the
system automatically negotiates a lower speed.
Note: Cable and DSL modems typically have bandwidth
restrictions for upload (transmit) and download (receive).
Therefore, if you’re making calls through a cable or DSL modem,
you need to find out what your upload and download capabilities
are in order to select the correct speed for your system. If you
don’t know, ask your ISP.
Maximum Speed
for Receiving Calls
If you want to restrict the bandwidth used when receiving calls,
enter the speed here. For example, if you have a DSL connection
that it is limited to 384 Kbps upload and 1.5 MB download, you
should restrict your calls to 384 Kbps or less for better call results.
If the far site attempts to call the system at a higher speed than
selected here, the call is re-negotiated at the speed specified in
this field.
One way to determine what your optimal call speeds should be is to select the lowest call
speed for each direction: upload and download. Try the call at that speed and see how it
looks. You can then keep increasing the call speeds and checking the results until you find
your optimal call speed for each direction.
Keep in mind, however, that optimal call speeds may vary at different times of day depending
on the traffic on the network. Also, if another system in the video call cannot upload at the
speed you specified, the call may suffer from poor video quality or you may not be able to
view video at all (black screen). Call speeds also do not reflect additional IP overhead (such
as timestamps) of approximately 20%.
5. Select
to go to the Call Speeds screen and specify the call speeds to make
available to users, if you are allowing them to choose speeds on a call-by-call
basis.
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Administrator’s Guide for the V500 System
Configuring the Global Directory
If you use the Polycom Global Management System, you can configure your
system to use the Global Directory. The Global Directory provides a list of other
systems that are registered with the Global Directory Server and are available for
calls. The other systems appear in the Directory, allowing you to place calls to other
users by selecting their names.
Configuring the Directory Server Settings
To configure the Directory Server settings:
1. Go to System > Admin Settings > Global Services > Directory Servers.
2. Configure these settings:
Setting
Description
Global Directory
(GDS)
Specifies the IP address or DNS address of the Global Directory
Server. You can enter up to five addresses.
Register
Registers this system with the Global Directory Server.
Lets you enter the Global Directory password, if there is one.
Displays other registered systems in the Global Directory.
Password
Display Global
Addresses
Display Name in
Global Directory
Specifies whether to display the system’s name in the Global
Directories of other registered systems.
Save Global
Copies the Global Directory to this local system.
Directory to System
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Setting the Dialing Rules
If your system is connected to a private network and also to a public network, you
may need to specify the codes and prefixes necessary for dialing other systems.
To set the dialing rules:
1. Go to System > Admin Settings > Global Services > Dialing Rules.
2. Configure these settings:
Setting
Description
Always Dial Area
Code
Specifies that calls to sites in the same area code must include
the area code.
Dial 1+ for all USA
calls
Specifies that calls to systems in the United States must include
a “1” before the area code.
Placing a Test Call
When you finish configuring the system, you can use one of the sample numbers
in the directory to test your setup.
To place a test call:
1. On the Place a Call screen, select
Directory.
2. Select Category.
3. Select Sample Sites and highlight a location.
4. Press Call on the remote control.
You can also find a list of worldwide numbers that you can use to test your V500 system at
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If you have trouble making video calls:
❑ Make sure the number you dialed is correct, then try the call again. For
example, you may need to dial 9 for an outside line or include a long distance
access code or country code.
❑ To find out if the problem exists in your system, ask the person you were trying
to reach to call you instead.
❑ Find out if the system you are calling has its power turned on and is
functioning properly.
❑ If you can make calls but not receive them, make sure that your system is
configured with the correct number.
Checking System Status
The System Status screen provides detailed information about system settings, IP
and ISDN connections, time server connections, and other information that is
important to the functioning of the system. For an explanation of any of the status
items, select the item and press
on the remote.
When there is a change in system status that is a potential problem, you see an alert
at the bottom of the Place a Call screen.
To view System Status information:
>> Go to System > Diagnostics > System Status.
To get information about a status message:
>> Select the status message and press
or
on the remote control.
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Keeping your Software Current
If you have Internet access and a software key, you can use the web-based
Softupdate application to upgrade the V500 software. If you do not have Internet
access, your reseller can supply you with the V500 software update on CD-ROM.
To upgrade your software via the Internet:
1. Before you begin, read the Release Notes, available at the Polycom Resource
version.
2. Find your product page at the Polycom Product Resource Center, and
download the V500 software update file in .zip format.
3. Double-click the software.zip file to extract the file.
4. Double-click Softupdate.exe to run the update program.
Do not power off the system during the software update process. If the update is interrupted,
the system reverts to its original software version.
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4
Designing the User Experience
Everybody who uses the Polycom V500 system has different needs. That’s why
your system has a customizable user interface. You can design the video
conferencing experience to meet your needs and the needs of any other users who
use the system.
You can customize the behavior of the system, and then build in various access
levels for the different users, depending on how much or how little you want them
to change system behaviors.
When you set up the system for the first time, the system is configured with the
most commonly used settings. If you need to change any of these initial settings,
you can adjust the screen settings as described in this chapter.
If you established an administrator’s password during the initial configuration,
you must enter it each time you change advanced settings.
What’s in this Chapter?
Page
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Managing User Access to Settings and Features
You can manage access to various settings and features by using passwords and by
configuring the system to show only those options you want other users to see.
To maintain this
security level:
You can allow users to:
High
Call only the numbers you specify on the home screen.
(Kiosk mode)
Medium
Place calls using the restrictions you specify for length of call,
type of call, and use of the directory.
Low
Configure user settings.
Very low
Configure all system settings.
Setting the Admin Password
Set an administrator’s password to restrict who can:
❑ Make changes other than those in the User Settings screen
❑ Update the software
❑ Perform remote management using the V500 web interface
To set or change the Admin Password:
1. Go to System > Admin Settings > General Settings > Security.
2. Enter or change the password.
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To reset a forgotten Admin Password:
1. Get the system’s serial number from the system or from the System
Information screen.
2. Go to System >Diagnostics > Reset System.
3. Enter the system’s serial number and select Delete System Settings.
4. Select Reset System.
When the system completes the reset, it leads you through the setup wizard. You
can enter a new Admin Password when you set up the system.
Screens that Require the Admin Password for Access
The following diagram shows top-level system screens. All screens within Admin
Settings require the administrator’s password.
System Information
Utilities
Admin Settings
Diagnostics
User Settings
General Settings
System Settings
Network
Monitor
Camera
Audio
LAN Properties
Global Services
Directory Servers
Dialing Rules
HomeScreenSettings
Security
SNMP
Management Servers
Account Validation
My Information
Location
IP
H.323 Settings
SIP Settings
Quality of Service
Firewall
ISDN
Call Preference
Recent Calls
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Letting Users Customize the Workspace
You can allow other users of the V500 system to change common user preferences
by providing access to the User Settings screen.
To allow users to customize the workspace:
1. Go to System > Admin Settings > General Settings > Security.
2. Check the Allow Access to User Settings option to make the User Settings
button available to users on the System screen.
User Settings contains the following options:
❑ Backlight Compensation
❑ Camera Brightness
❑ Meeting Password
❑ Auto-Answer Point to Point
❑ Mute Auto-Answer Calls
❑ PIP
❑ Keypad Audio Confirmation
❑ Color Scheme
❑ Far Site Name Display Time
❑ Dual Monitor Emulation
❑ Allow Video Display on Web
These options are also available to the administrator on the Admin Settings screens.
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Limiting What Users Can Do With the System
You can limit what you allow other users to do with the system by configuring the
following:
❑ Maximum Time in Call — If you want to specify the maximum time a call can
last, go to System > Admin Settings > General Settings > System Settings >
Call Settings and enter the maximum call length allowed.
❑ Allow Directory Changes — If you do not want anyone to save changes to the
local directory of the system, go to System > Admin Settings > General
Settings > System Settings > Directory and clear this option.
Using the System for Specialized Applications
You can customize the system to show only a specific set of numbers to call. This
mode, also known as “kiosk mode,” can be used for specialized applications, such
as customer query stations or systems used for calling the same numbers on a
regular basis. Kiosk mode requires little or no training and instructions can be
incorporated into the screen design.
mode and its applications.
Designing Video Behaviors
You can configure the following video behaviors to accommodate your
environment:
❑ Camera Settings
❑ TV Monitor
❑ Dual Monitor Emulation
❑ Monitor’s Color Balance
❑ People+Content IP
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Configuring Camera Settings
The Camera screen lets you specify camera settings.
To configure camera settings:
1. Go to System > Admin Settings > Camera.
2. Configure these settings:
Setting
Description
Backlight
Compensation
Specifies whether to have the camera automatically adjust for a
light background. Backlight compensation is best used in
situations where the subject appears darker than the background.
Camera
Brightness
Specifies how much light is let into the camera’s iris. A low number
allows in less light; a high number allows in more light.
Power Frequency
Synchronizes the screen display with the local electrical power
frequency in order to eliminate video flicker. Typically, the default
setting is correct for your system and location. However, if your
system experiences video flicker, you may want to change the
setting:
•
60 Hz — Select this if the power frequency in your location is 60
Hz, but you have a PAL system.
•
50 Hz — Select this if the power frequency in your location is 50
Hz, but you have an NTSC system.
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Configuring the TV Monitor
The V500 system allows you to customize the display to suit your room and
equipment configuration.
To configure the TV monitor:
1. Go to System > Admin Settings > Monitor.
2. Configure these settings:
Setting
Description
Monitor
Specifies the monitor’s aspect ratio:
•
•
4:3 — Select if you are using a regular TV monitor.
16:9 — Select if you are using a wide screen monitor and
configuring for dual-monitor emulation.
You can set a wide-screen monitor to 16:9 to resize the UI screens
even if you do not configure it for dual-monitor emulation. The
far-site video is displayed in the same way for both settings.
Note: If you select 16:9, you will also need to set up the monitor for
full-screen display. In the monitor’s setup menu, choose the setting
that stretches the picture uniformly without clipping the edges.
Use this setting:
Not this setting:
PIP
Specifies PIP (Picture-in-Picture) behavior:
•
•
•
On — The PIP window stays on for the duration of the call.
Off — The PIP window is not displayed during the call.
Auto — The PIP window is displayed when a user picks up the
remote.
Note: PIP settings are also available in the User Settings screen.
Users can turn the PIP on or off and change its location on the
screen using the PIP button on the remote control.
Display Icons in a
Call
Specifies whether to display all on-screen graphics, including icons
and help text, during calls.
Snapshot
Timeout
Lets you choose whether to have snapshots time out after a period
of four minutes, after which the system returns to live video.
If you want to return to live video before four minutes have elapsed,
press the Near button on the remote control twice.
Dual Monitor
Emulation
Specifies whether both sites are displayed in a split-screen mode
when using one monitor.
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Using Dual Monitor Emulation
With Dual Monitor Emulation, you see both near and far sites on one TV monitor in two
different views. During presentations, you see content and the near and far sites.
Setting Up
On the monitor’s setup menu, select the full-screen setting that
stretches the picture uniformly, without clipping.
On the TV Monitor screen:
1. If you are using a wide screen monitor, set Monitor to 16:9.
Otherwise, set Monitor to 4:3.
2. Select Dual Monitor Emulation.
Using in a Call
Call connects
Near and far site are the same size
and appear side by side.
Far site
Near site
Near site presses PIP
Size of far site window increases.
Far site presents to near site
Content, near site, and far site are displayed in
Dual Monitor Emulation mode.
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Adjusting the Monitor’s Color Balance
In most cases, the monitor you connect to your system provides natural color
without any adjustment. Depending on your environment as well as the model of
monitor, however, the video may exhibit one of these problems:
❑ Picture is too dark
❑ Colors appear faded
❑ Picture has too much of one color — for example, the picture may appear
greenish
If you notice any of these, the monitor needs to be adjusted.
To adjust the monitor for natural color:
1. Go to System > Diagnostics > Video.
2. Select the Color Bars icon to display the color bar test screen.
3. Adjust the color using the monitor’s controls for color, contrast, and
brightness. Your monitor may also have controls for tint and temperature.
4. When the colors look right on the test screen, press the
Near button on the
remote control to stop the Color Bars test and show video of the room.
5. If the color appears natural, you do not need to make further adjustments.
If the color still needs adjustment, use the monitor’s controls to make small
adjustments until the picture appears natural.
Displaying Content with People+Content IP
People+Content IP is an optional software application available for the
V500 system. It enables a presenter to show content from a computer to other sites
in a video conference using only an IP network connection.
The presenter can show PowerPoint® slides, video clips, spreadsheets, or any
other type of content that runs on a computer. Supported resolutions include CIF,
SIF, 4CIF, 4SIF, VGA, SVGA, and XGA.
Before a presenter can use a computer to show content with People+Content IP,
you need to:
❑ Enable People+Content IP on the V500 system.
When you purchase this option, you receive a software activation key. This key
allows you to enable People+Content IP on a V500 system.
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❑ Install People+Content IP on the computer(s) that the presenter will use to
show content.
You don’t need to change the computer resolutions and you don’t need special
cables or hardware, but the computer(s) must meet these requirements:
•
Operating System: Windows 2000, Windows XP Home, or Windows XP
Professional
•
Minimum computer: 500 MHz Pentium® III (or equivalent); 256 MB
memory
Recommended computer: 1 GHz Pentium III (or equivalent); 500 MB
memory
Note that, although you can install People+Content IP on only one video
conferencing system, you can install it on an unlimited number of computers.
❑ Connect the computer(s) to the IP network.
For information about purchasing the People+Content IP option, please contact your
Polycom distributor.
To enable People+Content IP on a V500 system:
1. On a computer, open a web browser and go to the Polycom Resource Cneter
Video Downloads page at http://extranet.polycom.com.
2. Enter the license number you received when you purchased the
People+Content IP option.
3. Enter the serial number of the V500 system onto which you want to install
People+Content IP.
You will then receive a People+Content IP software activation key.
4. Go to System > Admin Settings > General Settings > Options on the
V500 system.
5. Enter the People+Content IP software activation key.
To install People+Content IP on a computer:
1. On the computer, open a web browser and go to the Polycom Resource Center
Video Downloads page at http://extranet.polycom.com.
2. Locate the People+Content IP application and click the link to download the
file locally.
3. Double-click setup.exe.
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4. When prompted, download the file locally.
5. Follow the steps in the Setup Wizard to finish installing the application on the
computer.
Anyone using that computer can then double-click on the People+Content IP
icon to present content during video conferences using the V500 system.
Make the application available to all users in your organization by downloading the setup.exe
file to a local location that everyone can access.
Designing Audio Behaviors
This section describes how to configure the audio behaviors of the V500 system.
To configure general audio settings:
1. Go to System > Admin Settings > Audio.
2. Configure these settings:
Setting
Description
Master Audio Volume
Sets the volume level for audio from the far site.
Sets the volume level of the ring tone and user alert tones.
Sound Effects
Volume
Incoming Video Call
User Alert Tones
Bass
Specifies the ring tone used for incoming calls.
Specifies the tone used for user alerts.
Sets the volume level for the lower frequencies without changing
the master audio volume.
Treble
Sets the volume level for the higher frequencies without
changing the master audio volume.
Mute Auto-Answer
Calls
Specifies whether to mute incoming calls.
If you select this option, incoming calls are muted until you press
the Mute button on the remote control.
Enable Internal
Ringer
Specifies an additional ring tone when receiving an incoming
call.
The ringer is built into the system and will alert you to incoming
calls even if the TV monitor connected to the system is powered
off.
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Designing General System Behaviors
You can configure the following general system behaviors to accommodate the
needs of your organization:
❑ Call Settings
❑ Remote Control Behavior
❑ Directory Settings
❑ Call Answering Mode
❑ AES Encryption
❑ Passwords and Security Options
❑ Date, Time, and System Location
Configuring Call Settings
The Call Settings screens provide access to high-level options for the entire system.
For convenience, some of the User Settings options are repeated on these screens.
To configure call settings:
1. Go to System > Admin Settings > General Settings > System Settings > Call
Settings.
2. Configure these settings:
Setting
Description
Maximum Time in
Call
Enter the maximum number of minutes allowed for call length.
When that time has expired, you see a message asking you if you
want to hang up or stay in the call. If you do not answer within one
minute, the call automatically disconnects. If you choose to stay
in the call at this time, you will not be prompted again.
Auto-Answer Point
to Point
Specifies whether to answer incoming point-to-point calls
automatically.
Display Time in Call Specifies whether to display the elapsed time or the local time
during a call. You can also choose not to display the time.
Call Detail Report
Specifies whether to generate a report of all calls made with the
system. When selected, details for all calls can be viewed via the
V500 web interface and downloaded as a .csv file.
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Setting
Description
Recent Calls
Specifies whether to display the Recent Calls button on the home
screen. The Recent Calls screen lists the site number or name,
the date and time, and whether the call was incoming or outgoing.
Note: If the Call Detail Report option is not selected, the Recent
Calls option is not available.
Far Site Name
Display Time
Specifies the time period the far-site name appears on screen
when calls first connect.
Configuring Remote Control Behavior
You can customize the behavior of the remote control to support the your
environment.
To configure remote control behavior:
1. Go to System > Admin Settings > General Settings > System Settings >
Remote Control.
2. Configure these settings:
Setting
Description
Keypad Audio
Confirmation
Specifies whether to play a voice confirmation of numbers
selected with the remote control.
Remote Control
Keypad
Specifies whether the camera creates DTMF tones when the
remote control keypad buttons are pressed.
Configuring Directory Settings
You can customize the behavior of the Directory on the Directory screen.
To configure system settings:
1. Go to System > Admin Settings > General Settings > System Settings >
Directory.
2. Configure these settings:
Setting
Description
System Name
Enter or change the system name in this field. This name appears
on the screen for the far site when you are making calls.
Allow Directory
Changes
Specifies whether you can save changes you make to the
directory.
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Setting
Description
Confirm Directory
Additions
Specifies whether you are prompted to confirm new directory
entries when saving the information for the last site called.
Confirm Directory
Deletions
Specifies whether you are prompted to confirm deletions of
directory entries.
Setting the Call Answering Mode
You can choose to answer calls automatically or manually, or you can set the
system to automatically refuse any incoming calls.
To set the call answering mode:
1. Go to System > Admin Settings > General Settings > System Settings > Call
Settings.
2. Select Auto-Answer Point to Point.
3. Select one of the following:
•
•
•
Yes – Answers calls automatically.
No – Enables you to answer calls manually.
Do Not Disturb – Refuses incoming calls automatically. The caller receives
a message that the site is unavailable.
Automatically answering calls is convenient, but keep in mind that an unexpected caller
could interrupt you or see and hear you without your knowledge. If you still want to
automatically answer calls but you want to prevent incoming callers from seeing and hearing
you, you can choose to mute all automatically answered calls and make sure your lens cover
is closed.
Enabling AES Encryption
AES encryption is a standard feature on every V500 system.
To enable AES encryption:
>> Go to System > Admin Settings > General Settings > Security and select AES
Encryption.
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Setting Passwords and Security Options
You can enter or change the administrator and meeting passwords as well as
specify whether to allow remote access to the system.
To set passwords and security options:
1. Go to System > Admin Settings > General Settings > Security.
2. Configure these settings:
Setting
Description
Admin Password
Enter or change the Admin password.
When the Admin password is set, you must enter this password
to:
•
•
•
Make configuration changes not in the User Settings screen.
Update the software.
Manage the system using the V500 web interface.
Meeting Password
Enter or change the meeting password, if any.
Allow Access to
User Settings
Specifies whether the User Settings screen is accessible to users
via the System screen.
Uncheck this option if you do not want users to change
environmental settings.
AES Encryption
Specifies whether to encrypt calls with other sites that support
AES encryption.
Enable Remote
Access
Specifies whether to allow remote access to the system by:
•
•
•
•
FTP
Web
Telnet
SNMP
You may select any of these, or any combination of them.
Note: The system reboots if you change the remote access
settings.
Web Access Port
Specifies the port to use when accessing the system using the
V500 web interface.
If you change this from the default (port 80), you will need to
include the port number with the IP address when you use the
V500 web interface to access the system. This makes
unauthorized access more difficult.
Allow Video Display
on Web
Specifies whether to allow administrators who use the V500 web
interface to view the room where the system is located.
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Setting Date, Time, and Location
You can update the system with regional settings, including the location-specific
language and calling parameters.
To set the date, time, and location:
1. Go to System > Admin Settings > General Settings > Location.
2. Configure these settings:
Setting
Description
Country
Specifies the country where the system is located.
Changing the country automatically adjusts the country code
associated with your system number.
Language
Sets the language for the user interface.
Country Code
Area Code Required
Specifies the country code for the system location.
Specifies if an area code is required to place ISDN calls in the
specified country.
ISDN International
Access
Specifies the international code required for placing ISDN calls
from the system location to another country.
Room Telephone
Number
Indicates the telephone number of the room where the system is
located.
3. Select
and configure these settings:
Setting
Description
Date Format and
Time Format
Specifies your format preference for the date and time display
and lets you enter your local date and time.
Daylight Saving Time Specifies whether it is daylight saving time.
Time Difference from
GMT
Specifies the time difference between GMT (Greenwich Mean
Time) and your location.
Display Time in Call
Specifies the time display in a call:
•
•
Elapsed Time – Displays the amount of time in the call.
Local Time – Displays the local time on the screen during a
call.
•
Off – Time is not displayed.
Time Server
Specifies connection to a time server for automatic system time
settings.
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Customizing the Workspace Appearance
You can customize the V500 system workspace appearance to suit your
environment functionally and aesthetically.
For example, by customizing the home screen into kiosk mode, anyone who uses
the system only has to select a site and press the
Call button on the remote
control to place a call.
Use the following sections to configure the general appearance of the system:
❑ Designing the Home screen
❑ Adding Sites to the Home screen
❑ Adding On-screen Instructions
❑ Changing Color Schemes
❑ Setting Ring Tones and Alert Tones
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Designing the Home Screen
Customize the system functionality according to your needs, skill level, and environment.
Use the marquee to
add instructions
Infrequent Users (Kiosk Mode)
Provide a simple workspace so no training is
needed:
•
Let users make calls to pre-defined
numbers with one button click.
Include a short
list of specific
items for users
to select
•
Include instructions on screen.
New Users
Provide more options but keep it simple:
•
•
•
Dialing entry field
Directory numbers
Recent Calls
Add features
for users
as needed
Advanced Users
Provide additional options for advanced video
conferencing users:
•
Call Quality
Add more
features as
users gain
experience
•
User Settings, Diagnostics, and System
Information
•
Speed Dial list of frequently called sites
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To design the home screen:
1. Go to System > Admin Settings > General Settings > Home Screen Settings.
2. Configure these settings:
Setting
Description
Dialing Display
Specifies which dialing option to display:
•
•
Dialing entry field — Allows users to enter numbers manually.
Display marquee — Displays text in the dialing entry field. Can
be used to display user instructions. Users cannot enter numbers
manually when this option is selected.
•
None — Removes the dialing entry field from the screen.
Call Quality
Allows users to select the bandwidth for calls.
H.323 Extension
(E.164)
Allows users to enter extensions on the home screen.
Directory
System
Allows users to access the directory.
Allows users to access the System screen, which includes User
Settings, Diagnostics, and System Information.
If you remove the System button, you can still access the System screen by navigating to
the home screen, pressing Help on the remote, and selecting System.
3. Select
and configure these settings:
Description
Setting
System Name
Specifies whether to display the name of the system on the home
screen above the PIP window.
IP or ISDN
Information
Specifies whether to display the system’s IP address, ISDN number,
or both on the home screen.
Local Date and
Time
Specifies whether to display the local date and time on the home
screen.
Do Not Disturb
Icon
Allows users to set the system to automatically accept or ignore
incoming calls using the Do Not Disturb button on the home screen.
Call Detail Report Specifies whether to generate a report of all calls made with the
system. When selected, all calls can be viewed through the V500
web interface and downloaded as a .csv file.
Recent Calls
Allows users to access a list of recent calls made with the system by
displaying the Recent Calls button on the home screen.
If the Call Detail Report option is not selected, the Recent Calls
option is not available.
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4. Select
and configure these settings:
Setting
Description
Sites
Allows users to access any pre-defined sites from a My
Contacts/Speed Dial list on the home screen.
Last Number
Dialed
Specifies whether to display the last number dialed or clear the
address box on the home screen.
Adding Sites to the Home Screen
Creating Site buttons on the home screen makes it easy for you to place calls to sites
that you call on a regular basis.
Sites can appear as individual buttons or as part of a list called Speed Dial or My
Contacts.
You must enter the site information in the directory before creating specific Site buttons for
the home screen.
To add sites on the Home screen:
1. Go to System > Admin Settings > General Settings > Home Screen Settings.
2. Select
three times to access the Sites screen.
3. Select Add and choose the sites to add from the directory.
4. Select either Speed Dial or Contacts as the name you want to appear on the
button.
Adding On-screen Instructions
Using Marquee Text
You can create marquee text to display in the dialing entry field on the home
screen. You can create context-specific instructions or, if the home screen has Site
buttons, the marquee text can provide information that helps other users choose
which site to call.
Marquee text does not support double-byte characters.
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To enter marquee text:
1. Go to System > Admin Settings > General Settings > Home Screen Settings.
2. In Dialing Display, select Display Marquee and enter the text.
You can also add marquee text through the V500 web interface.
Using Screen Saver Text
You can customize the V500 system to display text when the system is in sleep
mode. For instance, you can display on-screen instructions.
To enter screen saver text:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Enter your user name and the password, if a password has been established.
4. Click System Setup > Utilities > Screen Saver and enter:
•
•
Text — Appears as scrolling text when the system is in sleep mode. You
can use this scrolling text to provide instructions or next steps for users of
the system.
Logo Text — Appears underneath the logo before the system goes into
sleep mode.
5. Click Update.
Changing System Appearance
Different user interface color schemes are available, allowing you to coordinate the
system interface with the room décor.
To change the color scheme:
1. Go to System > Admin Settings > General Settings > System Settings >
Appearance.
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2. Configure these settings:
Setting
Description
Color Scheme
Customizes the look of your system with different color schemes.
Screen Saver Wait
Time
Specifies how long the system remains awake during periods of
inactivity. The default is 3 minutes.
You can allow users to change color schemes by allowing user access to the User
Settings screen.
Setting Ring Tones and Alert Tones
To set ring tones and alert tones:
1. Go to System > Admin Settings > Audio.
2. Select a tone, as desired.
To set the V500 system internal ringer:
1. Go to System > Admin Settings > Audio.
2. Select Enable Internal Ringer to specify an additional ring tone when
receiving an incoming call.
The ringer is built into the system and will alert you to incoming calls even if the TV
monitor connected to the system is powered off.
Configuring Closed Captioning
You can provide real-time text transcriptions or language translations of the video
conference by displaying closed captions on your system. When you provide
captions for a conference, the captioner uses a web browser to listen to the
conference audio and enter the caption text in the system’s web interface. When
the captioner sends a unit of text, all sites see it on the main monitor for 15 seconds.
The text then disappears automatically.
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Audio Options for Closed Captioners
When you provide captions for a conference, the captioner may be present, or may
use a telephone or web browser to listen to the conference audio.
The captioner must receive audio from the conference in one of these ways:
•
•
•
Attending one of the conferences sites
Listening to the conference via the V500 web interface
Listening to the conference via a speakerphone in the room at one of the
sites
Options for Supplying Closed Captions to Conferences
Captions can be provided in any language that uses the Latin alphabet.
The captioner can enter caption text in one of these ways:
•
•
In the room or remotely, using the V500 web interface
In the room or remotely, using a Telnet session
Providing Captions Via the V500 Web Interface
Closed captioners can provide captions from inside the conference room, or from
a remote location, by entering the captions directly into the V500 web interface, as
shown in the diagram below.
V500 web interface
V500 System
LAN
LAN
port
To supply closed captions for a conference using the V500 web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the IP address of the system (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Go to System Setup > Utilities > Closed Caption.
4. Enter your user name and the password, if a password has been established.
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5. In the Closed Caption screen, type the caption text into the text field. Text
wraps to the next line after 59 characters.
6. Press Enter to send the text to the sites in the conference.
Providing Captions Via a Telnet Session
Closed captioners can provide captions from inside the conference room, or from
a remote location, by entering captions via a Telnet session, as shown in the
diagram below.
Telnet session
V500 System
LAN
LAN
port
To supply closed captions for a conference using a Telnet session:
1. On a PC, open a command line interface.
2. Start a Telnet session using the V500 system IP address and port 24 (for
example, telnet 255.255.255.24).
3. Enter the command cc to start captioning.
4. Press Enter to send the text.
5. To stop sending closed captions, press Ctrl-Z.
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Getting Started with Calling
The system is installed and you’ve finished the network configuration and
designed the behaviors. Now it’s time for you to start placing calls. You may want
to spend time becoming familiar with basic calling tasks.
The following resources are available:
❑ V500 System Getting Started Guide — This guide is for all users, from beginners
to the more experienced. It covers meeting basics, different ways to place calls,
how to use the remote control, and how to deliver presentations.
It is included on the V500 system documentation CD and is also available on
the web.
❑ Screen Help — The home and Directory screens have context-specific help.
Users can press
Help on the remote control to access help topics.
documentation page on the Polycom website for the latest documents
supporting these products.
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5
Managing the System Remotely
You configure, manage, and monitor the system from a remote computer using the
V500 web interface (the system’s web interface), the Polycom Global Management
System, or SNMP.
Your choice of management tool depends on your network environment:
❑ V500 web interface requires only a web browser to control the system.
❑ Polycom Global Management System requires the Global Management System
application to be installed on your network.
❑ SNMP requires network management software on your network management
station.
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Using the V500 Web Interface
You can use the V500 web interface to perform most of the calling and
configuration tasks you can perform on the local system.
Accessing the V500 Web Interface
To configure your browser to use the V500 web interface:
1. Be sure that you use Microsoft Internet Explorer 6.0 or later as your web
browser.
2. Configure these settings:
•
•
Allow cookies: Enabled
Force pages to reload on every visit to a page: Enabled
To access the system using the V500 web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Enter adminas the user name, and the password, if a password has been
established.
You can use the V500 web interface to configure all of the system settings except the remote
management settings. For security reasons, these settings must be configured on the local
system by an administrator.
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Room Monitoring with the V500 Web Interface
The Web Director feature within the V500 web interface allows administrators of
the V500 system to monitor a call or the room where the system is installed.
For security reasons, this feature can only be enabled on the local system by an
administrator.
To enable room monitoring:
1. Go to System > Admin Settings > General Settings > Security.
2. Select Allow Video Display on Web to allow the room to be viewed remotely.
To view a room:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Go to System Setup > Utilities > Web Director.
4. Perform any of the following tasks:
•
•
•
•
Place or end a call
View near and far sites
Adjust system volume settings
Mute and unmute the microphone
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Managing System Profiles with the V500 Web Interface
The customization options for V500 systems have been extended with the ability
to store your system settings as separate profiles. Profiles can be stored on your PC
as a .csv file using the V500 web interface. There is no limit to the number of
profiles you can save.
This is particularly useful if you are managing systems that support multiple
applications. Changing the interface and behaviors of the V500 system can be done
quickly and easily.
The following settings are included in a profile:
•
•
•
•
•
Home Screen settings
User access levels
Icon selections
Option keys
System behaviors
Polycom recommends using profiles as a way to back up system settings. Attempting to edit
a stored profile or upload it to a different system can result in unexpected problems.
To store a profile:
1. In the V500 web interface, go to System Setup > Utilities > Profile Center.
2. Click V500 -> PC to download the .csv file from the V500 system.
3. Save the file to a location on your PC.
To upload a profile:
1. In the V500 web interface, go to System Setup > Utilities > Profile Center.
2. Click Browse and browse to the location of the .csv file on your PC.
3. Click PC -> V500 to upload the .csv file to your system.
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Managing Directories with the V500 Web Interface
The V500 web interface import/export directory feature allows you to efficiently
maintain consistency of V500 system directories. It is particularly useful if you are
managing multiple systems that call the same locations. You can:
❑ Transfer existing directory entries between V500 systems
❑ Develop directory entries on one system, save them to your PC, and then
distribute them to other systems
Only local directories can be downloaded. The directory file is in .csv format.
To download a V500 system directory to your PC:
1. In the V500 web interface, go to System Setup > Utilities > Import Directory.
2. Click V500 -> PC to download the .csv file from the V500 system.
3. Save the file to a location on your PC.
To upload V500 system directory entries:
1. In the V500 web interface, go to System Setup > Utilities > Import Directory.
2. Click PC -> V500.
3. Click Browse and browse to the location of the .csv file on your PC.
4. Click Export Directory to upload the .csv file to the V500 system.
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Administrator’s Guide for the V500 System
Configuring Global Services
If you use the Polycom Global Management System, you can configure, manage,
and monitor the V500 system using the Global Management System server. The
Global Management System is a web-based client/server software tool that allows
administrators to manage a network of video conferencing systems.
To use global services for the system, configure the following:
❑ Management Servers
❑ Account Numbers
❑ My Information
Viewing the Management Servers List
On networks managed by the Global Management System, several Global Servers
may be configured to manage this system remotely. The system also has a primary
Global Management System server that performs account validation. You can view
information about these servers, but this information can only be changed by the
Global Management System Administrator.
To view the management servers list:
>> Go to System > Admin Settings > Global Services > Management Servers.
Requiring an Account Number for Calls
If your system is set up for use with the Global Management System, the system
can prompt you to enter an account number before placing a call. The account
number is added to the Global Management System’s Call Detail Record (CDR),
and this information can be used for call tracking and billing purposes. The
account number is also added to the system’s local CDR file (localcdr.csv).
If you configure the system to validate the account number, calls placed without a
valid account number are not completed. If you do not configure the system to
validate account numbers, calls are completed regardless of whether the account
number is valid. Account numbers are set up in the Global Management System
by the Global Management System administrator.
For more information about account validation, please contact your Global
Management System administrator.
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To require an account number for calls:
1. Go to System > Admin Settings > Global Services > Account Validation.
2. Specify whether to require an account number for placing calls and whether
that number should be validated by the Global Management System server.
Adding My Information
If your system is managed by the Global Management System, you can configure
the V500 system so that you can request help from the Global Management System
administrator.
To add information for the Global Management System administrator:
1. Go to System > Admin Settings > Global Services > My Information.
2. Enter the contact information for the Global Management System
administrator for technical support.
The following section illustrates the interaction between Global Management
System and the system you are configuring.
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Requesting Technical Support from the Global Management System
Administrator
1. From the Place A Call screen, press
on the remote.
2. Select Support and press
on the remote.
You see the following message:
Tech Support will be alerted to phone you at the
following number. Continue?
Enter your contact telephone number.
The V500 system sends your information to the
Global Management System administrator.
The Global Management System
You see the following message:
administrator opens the alert
message containing your telephone
number.
Tech Support has been alerted. You can also call
this number for assistance.
The message displays the telephone number you
entered for Tech Support on the My Information screen.
Global Management System sends
a message to your V500 system.
The V500 system displays the message from Global
Management System:
The Global Management System
administrator calls you.
Your request for help has been acknowledged.
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Setting Up SNMP
The V500 system sends SNMP (Simple Network Management Protocol) reports to
indicate a total of 31 conditions, including the following:
•
•
•
•
•
•
•
•
All alert conditions found on the V500 system’s alert page
Details of jitter, latency, and packet loss
Low battery power is detected in the remote control
A system powers on after a long period powered off
Administrator logon is successful or unsuccessful
A call fails for a reason other than a busy line
A user requests help
A telephone or video call connects or disconnects
Downloading MIBs
In order to allow your SNMP management console application to resolve SNMP
traps and display text descriptions for those traps, you need to install Polycom
MIBs on the computer you intend to use as your network management station.
The MIBs are available for download from the V500 web interface.
To download the Polycom MIBs:
1. On a PC, open a web browser.
2. In the browser address line, enter the IP address of the system (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Go to System Setup > Admin Settings > Global Services > SNMP.
4. Click Download MIB and follow the onscreen instructions.
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Configuring for SNMP Management
To configure the V500 system for SNMP management:
1. Access the SNMP configuration screen either in the V500 web interface or on
the V500 system:
•
•
In the V500 web interface, go to System Setup > Admin Settings > Global
Services > SNMP.
On the V500 system, go to System > Admin Settings > Global Services >
SNMP.
2. Configure these settings:
Setting
Description
Enable SNMP
Allows administrators to manage the system remotely using
SNMP.
Community
Specifies the SNMP management community in which you want
to enable this system. The default community is public.
Contact Name
Specifies the name of the person responsible for remote
management of this system.
Location Name
Specifies the location of the system.
System Description
Console IP Address
Specifies the type of video conferencing device.
Specifies the IP address of the computer you intend to use as
your network management station and to which SNMP traps will
be sent.
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6
System Usage and Statistics
The V500 system provides various screens that allow you to review information
about calls made by the system and to review network usage and performance.
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Call Summary
The Call Summary screen provides details about the calls placed by the system,
including:
❑ Duration of the last call
❑ Total number of calls placed and received
❑ Number, total time, and percentage of IP calls
❑ Number, total time, and percentage of ISDN calls
To view the Call Summary screen:
>> Go to System > Diagnostics > Call Statistics and then select
three times.
You can view Call Statistics and Call Summary during a call by pressing
remote control.
Help on the
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Call Statistics
The two Call Statistics screens provide information about the call in progress,
including:
This screen:
Displays this information:
Call Statistics (1)
•
•
Call speed (transmit and receive)
Video protocol, annexes, and format in use (transmit and
receive). The video protocol is shown in green if the system
is currently using error concealment.
•
•
Audio protocol in use (transmit and receive)
Number of packets lost and percentage packet loss (transmit
and receive) in IP calls
•
Encryption type, key exchange algorithm type, and key
exchange check code (if the encryption option is enabled and
the call is encrypted)
•
Far site details and call type
Call Statistics (2)
•
•
•
•
•
Audio and video data rates specified (transmit and receive)
Video data rate and frame rate in use (transmit and receive)
Video packet loss and jitter in IP calls
Audio packet loss and jitter in IP calls
Far site details and call type
To view the Call Statistics screen:
>> Go to System > Diagnostics > Call Statistics and then select
.
You can view Call Statistics and Call Summary during a call by pressing
remote control.
Help on the
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Call Status
The Call Status screen provides call connection information. The spheres on the
screen provide details for each line. When you place a call, you’ll see the status
change as the call connects.
To view the Call Status screen:
>> Go to System > Diagnostics > Call Statistics.
You can highlight the spheres on this screen to see the number dialed, the relevant
status code, and details of any errors.
You can view Call Status during a call by pressing
Help on the remote control.
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Recent Calls
Recent Calls shows a list of up to 99 calls made by the system. It includes the
following information:
❑ Site name or number
❑ Date
❑ Time
❑ Call In or Out
The Recent Calls list shows incoming and outgoing calls that connect, as well as
outgoing calls that do not connect.
If Do Not Disturb has been enabled, any incoming calls attempted by other sites
will not be listed.
The Home screen can be configured to include Recent Calls. For more information about
including the Recent Calls list on the home screen, see Designing the Home Screen on
To view the Recent Calls screen:
>> Go to System > Admin Settings > Network > Recent Calls.
You can see more detail about any call by highlighting an entry and pressing
Help on the remote control. Information includes the far site’s number and name,
and the type, speed (bandwidth), and duration of the call.
You can call any site on the Recent Calls list by highlighting the entry and pressing
Call or
Select on the remote control to place the call.
If you need even more detail about calls, you can download the Call Detail Report (CDR)
from the V500 web interface. For more information about the CDR, see Call Detail Report
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Call Detail Report
The Call Detail Report (CDR) provides the system’s call history. You can view the
CDR from the V500 web interface, and you can download the data in CSV format
for sorting and formatting.
CSV stands for Comma Separated Value. CSV files can be imported into spreadsheet and
database programs.
Every call that connects is added to the CDR, whether it is a call that you make or
that you receive. If a call does not connect, the report shows the reason.
The CDR does not include incoming calls that the V500 system does not answer, so
if calls were missed while Do Not Disturb was enabled, details will not be included
in the CDR.
To view and download the CDR via the V500 web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Enter adminas the user name, and the admin password, if a password has
been established.
4. Click System Setup > Utilities > Call Detail Report to view the details of the
file.
5. Click Save and then specify a location on your computer to save the file.
Information in the Call Detail Report
The following table describes the data fields in the CDR.
Data
Description
Row ID
Each call is logged on the first available row.
The call start date, in the format dd-mmm-yyyy.
The call start time, in the 24-hour format hh:mm:ss.
The call end date.
Start Date
Start Time
End Date
End Time
The call end time.
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Data
Description
Call Duration
Account Number
The length of the call.
If Require Account Number to Dial is enabled on the system, the
value entered by the user is displayed in this field.
Remote System
Name
The far site’s system name.
Call Field Number
1
The number dialed from the first call field, not necessarily the
transport address.
For incoming calls — The caller ID information from the first
number received from a far site.
Call Field Number
2 (if applicable for
call)
For outgoing calls — The number dialed from the second call field,
not necessarily the transport address.
For incoming calls — The caller ID information from the second
number received from a far site.
Transport Type
Call Rate
The type of call — Either H.320 (ISDN) or H.323 (IP).
The bandwidth negotiated with the far site.
System
Manufacturer
The name of the system manufacturer, model, and software
version, if they can be determined.
Call Direction
In — For calls received.
Out — For calls placed from the system.
Conference ID
Call ID
A number given to each conference.
Identifies individual calls within the same conference.
The total number of ISDN B channels used in the call.
Total H.320
Channels Used
Endpoint Alias
The alias of the far site.
Endpoint
An additional alias of the far site.
Additional Alias
Endpoint Type
Terminal, gateway, or MCU.
Endpoint
The actual address of the far site (not necessarily the address
Transport Address dialed).
Audio Protocol
(Tx)
The audio protocol transmitted to the far site, such as G.728.
Audio Protocol
(Rx)
The audio protocol received from the far site, such as G.728 or
G.722.
Video Protocol
(Tx)
The video protocol transmitted to the far site, such as H.263 or
H.264.
Video Protocol
(Rx)
The video protocol received from the far site, such as H.261 or
H.263.
Video Format (Tx)
The video format transmitted to the far site, such as CIF or SIF.
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Data
Description
Video Format (Rx) The video format received from the far site, such as CIF or SIF.
Disconnect
Reason
The description of the Q.850 (ISDN) cause code showing how the
call ended.
Q.850 Cause
Code
The Q.850 cause code showing how the call ended.
Total H.320 Errors
The number of errors during an H.320 call.
AveragePercentof The combined average of the percentage of both audio and video
Packet Loss (Tx)
packets transmitted that were lost during the 5 seconds preceding
the moment at which a sample was taken. This value does not
report a cumulative average for the entire H.323 call. However, it
does report an average of the sampled values.
AveragePercentof The combined average of the percentage of both audio and video
Packet Loss (Rx)
packets received that were lost during the 5 seconds preceding the
moment at which a sample was taken. This value does not report
a cumulative average for the entire H.323 call. However, it does
report an average of the sampled values.
Average Packets
Lost (Tx)
The number of packets transmitted that were lost during an H.323
call.
Average Packets
Lost (Rx)
The number of packets from the far site that were lost during an
H.323 call.
Average Latency
(Tx)
The average latency of packets transmitted during an H.323 call
based on round-trip delay, calculated from sample tests done once
per minute.
Average Latency
(Rx)
The average latency of packets received during an H.323 call
based on round-trip delay, calculated from sample tests done once
per minute.
Maximum Latency
(Tx)
The maximum latency for packets transmitted during an H.323 call
based on round-trip delay, calculated from sample tests done once
per minute.
Maximum Latency
(Rx)
The maximum latency for packets received during an H.323 call
based on round-trip delay, calculated from sample tests done once
per minute.
Average Jitter (Tx) The average jitter of packets transmitted during an H.323 call,
calculated from sample tests done once per minute.
Average Jitter (Rx) The average jitter of packets received during an H.323 call,
calculated from sample tests done once per minute.
Maximum Jitter
(Tx)
The maximum jitter of packets transmitted during an H.323 call,
calculated from sample tests done once per minute.
Maximum Jitter
(Rx)
The maximum jitter of packets received during an H.323 call,
calculated from sample tests done once per minute.
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Call Detail Report Archives
Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to
about 150 calls. The system then automatically archives the CDR and creates a new
CDR file. If an archive is already present, the new archive overwrites it.
Each CDR starts with Row 1, but the conference numbers continue from the file
most recently archived. Conference numbering restarts at 1 after the system
assigns conference number 100,000.
To get an archived CDR:
1. From your computer, open an FTP client.
2. FTP into the V500 system.
3. Enter this FTP command:
GET localcdr_archive.csv
4. Close your FTP session.
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7
Diagnostics and General
Troubleshooting
This chapter covers the diagnostic screens of the V500 system. It is organized by
category to help you troubleshoot any issue.
Diagnostic tools are available via the system itself and the V500 web interface. To
connect to the V500 web interface, enter your system’s IP address in a web browser
and browse to the required diagnostic tool.
What’s in this Chapter?
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Administrator’s Guide for the V500 System
Sending a Message
If you are experiencing difficulties with connectivity or audio, you may want to
send a message to the V500 system.
Only the near site can see the message; it is not broadcast to the far site in the call.
To send a message via the V500 web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Enter adminas the user name, and the password, if a password has been
established.
4. Go to System Setup > Diagnostics > Send a Message.
5. In the Send a Message page, enter a message (up to 100 characters in length),
then click Send Message.
The message is displayed for 15 seconds on the screen of the system.
System Screens Quick Reference
These screens allow you to view information about the system, configure the
system, and diagnose performance issues if they arise. They are available on the
system and through the V500 web interface.
To view information about the system, go to the home screen and select System.
Then choose the type of information you need:
This choice:
Presents this information or capability:
Admin Settings
User interface customization, system customization, security,
dialing requirements and network configuration, key-enabled
options, Global Management System information.
Diagnostics
System status and performance and system tests. The V500
web interface also offers the Send Message function and
provides access to the Call Detail Report.
System Information
Utilities
Identifying information.
Call scheduler and calendar.
System behavior and appearance.
User Settings
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Chapter 7 - Diagnostics and General Troubleshooting
Diagnostic Screens
You can view network statistics and perform diagnostic tests from the
V500 system’s Diagnostics screens.
To access the Diagnostics screens on the system:
>> Go to System > Diagnostics.
To access the Diagnostics screens from the V500 web interface:
1. On a PC, open a web browser.
2. In the browser address line, enter the system’s IP address (for example,
http://255.255.255.255) to go to the V500 web interface.
3. Enter adminas the user name, and the password, if a password has been
established.
4. Go to System Setup > Diagnostics.
The following diagnostic screens and tools are available:
Call Status Tools
Diagnostic Tool
In the system’s user interface
In the V500 web interface
System Status screen
On the Diagnostics screen, select
Select Diagnostics > System
System Status.
Status.
Displays system status information,
including auto-answer point to point,
remote control battery, time server, Global
Directories, IP network, gatekeeper,
UPnP, and ISDN BRI line.
Call Summary screen
1. On the Diagnostics screen,
Select Diagnostics > System
select System Status.
Status > Call Summary.
Displays calling information, such as time
spent in calls, total number of IP and ISDN
calls, and percentage of time spent in IP
and ISDN calls.
2. Select
to go to the Call
Summary screen.
For more information about this screen, see Call Summary on
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Administrator’s Guide for the V500 System
Call Status Tools
Diagnostic Tool
Call Status screen
In the system’s user interface
In the V500 web interface
On the Diagnostics screen, select
1. Select Diagnostics > Call
Call Statistics.
Statistics.
Displays call type, data speed, and
number dialed for the current call.
2. Select
twice.
In ISDN calls, this screen also displays
connection status for each channel.
Selecting a channel call progress indicator
displays its ISDN number.
Call Statistics screen
1. On the Diagnostics screen,
Select Diagnostics > Call
select Call Statistics.
Statistics.
Displays call speed, audio and video
protocols, annexes, and error count for the
call in progress.
2. Select
to go to the Call
Statistics screen.
Call Detail Report screen
Not available.
Select Utilities > Call Detail
Report.
Displays the current Call Detail Report
(CDR) and provides access to the
archived CDR.
For more information about this screen, see Call Detail Report on
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Chapter 7 - Diagnostics and General Troubleshooting
Network Tools
Diagnostic Tool
Near End Loop test
In the system’s user interface
In the V500 web interface
1. On the Diagnostics screen,
1. Select Diagnostics > Network
select Network.
> Near End Loop.
Tests whether your system is able to make
IP calls successfully.
2. Select Near End Loop to start 2. Click the Near End Loop icon.
the test.
3. Click Near End Loop again to
Monitor 1 displays the video and plays the
audio that would be sent to the far site in a
call.
3. Press any button on the remote
end the test.
control to stop the test.
This test is not available when you are in
an IP call.
PING test
1. On the Diagnostics screen,
1. Select Diagnostics > Network
select Network > PING.
> PING.
Tests whether the system can establish
contact with a far-site IP address that you
specify.
2. Enter the IP address that you 2. Enter the IP address that you
wish to test.
wish to test.
3. Select Start.
3. Click the PING icon.
If the test is successful, the
system displays a message
indicating that the IP address
under test is available.
If the test is successful, the
system displays a message
indicating that the IP address
under test is available.
Trace Route test
1. On the Diagnostics screen,
1. On the Diagnostics menu,
select Network > Trace Route.
select Network > Trace Route.
Tests the routing path between the local
system and the IP address entered.
2. Enter the IP address that you 2. Enter the IP address that you
wish to trace.
wish to trace.
3. Select Start.
3. Click the Trace Route icon.
If the test is successful, the
system lists the hops between
the system and the IP address
you entered.
If the test is successful, the
system lists the hops between
the system and the IP
address you entered.
Error Log files
Not available.
A Polycom Support
representative will provide
instructions if the error log is
needed.
Created if the system restarts due to
problems. These files contain information
that can be used by Polycom Support
personnel to troubleshoot system issues.
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Video and Audio Tools
Diagnostic Tool
In the system’s user interface
In the V500 web interface
Color Bar test
1. On the Diagnostics screen,
1. Select Diagnostics > Video.
select Video.
2. Click the Color Bars icon.
Tests the color settings of your monitor for
optimum picture quality.
2. Select the Color Bars icon.
3. Click the Color Bars icon
3. Press any button on the remote
again to stop the test.
If the color bars generated during the test
are not clear, or the colors do not look
correct, the monitor needs to be adjusted.
control to stop the test.
Speaker test
1. On the Diagnostics screen,
1. Select Diagnostics > Audio >
select Audio > Speaker Test.
Speaker Test.
Tests the audio cable connections. A
400 Hz audio tone indicates that the local
audio connections are correct.
2. Select the Speaker Test icon. 2. Click the Speaker Test icon.
3. Press any button on the remote 3. Click the Speaker Test icon
control to stop the test.
again to stop the test.
If you are in a call, the far site will
also hear the tone.
The people at the site you are
testing will hear the tone, but you
will not. You can send a message
to tell them how to notify you
when they hear the speaker test.
Speaker test
1. On the Diagnostics screen,
1. Select Diagnostics > Audio >
select Audio > Speaker Test.
Speaker Test.
Tests the audio cable connections. A
400 Hz audio tone indicates that the local
audio connections are correct.
2. Select the Speaker Test icon. 2. Click the Speaker Test icon.
3. Press any button on the remote 3. Click the Speaker Test icon
control to stop the test.
again to stop the test.
If you are in a call, the far site will
also hear the tone.
The people at the site you are
testing will hear the tone, but you
will not. You can send a message
to tell them how to notify you
when they hear the speaker test.
Audio Meter screen
1. On the Diagnostics screen,
Select Diagnostics > Audio >
select Audio.
Audio Meter to start the test.
Measures the strength of audio signals
from the system’s microphone.
2. Select Audio Meter.
The audio meter should register
between 0 and 15 dB.
The audio meter should
register between 0 and 15 dB
for each active input.
3. To check the microphone,
speak into the microphone.
4. To check far-site audio, ask a
person at the far site to speak.
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Chapter 7 - Diagnostics and General Troubleshooting
Reset
Diagnostic Tool
In the system’s user interface
In the V500 web interface
Reset System
1. On the Diagnostics screen,
1. Select Diagnostics > Reset
select Reset System.
System.
Cycles power to the system.
2. Enter the system’s serial
2. Click the Reset System icon.
When you reset the system using the
remote control, the system’s user interface
allows you to:
number.
3. If you wish to restore the
original factory settings, select
Delete System Settings.
•
Keep your system settings (such as
system name and network
configuration) or restore factory
settings.
This deletes the
administrator’s password,
CDR, and CDR archive along
with the other system settings.
You may wish to download the
CDR and CDR archive before
you delete system settings,
the setup wizard will lead you
through the initial
•
Keep or delete the directory stored on
the system.
configuration after the system
restarts.
4. If you wish to remove the
directory, select Delete
Directory Entries.
This only deletes the system’s
local directory. System reset
does not affect the Global
Directory.
5. Select Reset System.
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Administrator’s Guide for the V500 System
General Troubleshooting
This section presents problems, likely causes, and corrective actions. Problems are
grouped as follows:
❑ Calling
❑ Display
❑ Audio
Power and Start-up
Symptom
Problem
Corrective action
The system does not
start or respond in any
way
The power switch is off.
Turn on the power switches for the system and any
equipment connected to it.
The power cord is not
connected.
Make sure the power pack is connected to a power outlet,
and that its power cords are seated securely.
The power outlet is not
active, or the system’s
power supply is not
operating properly.
Check the power outlet by unplugging the system and
plugging in a lamp, radio, or other small appliance. If it
does not operate, the outlet is not active — connect the
system to a different outlet.
If the outlet is active, the problem is in the system’s power
supply. In this case, call Polycom Technical Support and
arrange to return the system for service.
The system starts in the
software update screen
The system software is
corrupted or not loaded
properly.
Load the system software from your PC. For instructions
on how to do this, refer to Keeping your Software Current
The system restarts over
and over
The power supply is bad.
The socket is corroded.
Return the system for service.
Unplug and reseat the power plug 5 times.
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Chapter 7 - Diagnostics and General Troubleshooting
Remote Control
Symptom
Problem
Corrective action
The system does not
respond to the remote
control
No batteries in the remote
control.
Install batteries in the remote control.
The batteries are installed
incorrectly in the remote
control.
Insert the batteries in the correct +/- position.
The room lights operate in
the 38 Khz range and
interfere with the remote
control signals.
Turn off the lights in the room and try the remote control
again.
The infrared sensor is not
receiving signals from the
remote control.
Make sure you are pointing the remote control at the
infrared sensor on the front of the system (the black
semi-circle located to the right of the camera).
The TV monitor screen
remains blank when you
pick up the remote
control.
The monitor’s power cord
is not plugged in.
Connect the monitor’s power cord and then power on the
monitor.
The monitor is powered off. Power on the monitor.
The monitor is not
connected correctly to the
system.
Verify that the monitor is connected correctly according to
the installation procedures in Connecting the Monitor on
Access to Screens and System
Symptom
Problem
Corrective action
Cannot navigate to
Admin screens —
System button is not
displayed
The Home screen is not
configured to display the
System button.
Access the system remotely using the V500 web
interface, FTP, Telnet, or SNMP.
From the V500 web interface, you can add the System
button back to the Home screen. Click System Setup and
navigate to Admin Settings > General Settings > Home
Screen Settings, then select System. The change takes
effect after you navigate away from the Home screen and
then back again on the system.
Cannot navigate to
Admin screens without a
password
The system administrator
has set a password
or the default password
was not deleted.
Enter the password.
The default password is the system’s serial number.
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Symptom
Problem
Corrective action
Cannot access the
system remotely
The system does not allow
remote access.
On the system, go to Admin Settings > General
Settings > Security and enable web access.
The system or your
computer is not connected
to the LAN.
Check the LAN cable to the LAN port on the rear of the
system.
Check the LAN cable to your computer.
Replace the appropriate LAN cable.
The LAN cable to the
system or to your computer
is bad.
To verify this, check the
lights on the back of the
system. There should be a
steady green light
indicating a connection to
the LAN, and a flashing
orange light indicating LAN
traffic if the cable is good.
DHCP Client is on and no
DHCP server is available.
Contact your network service provider.
Consult your network service provider.
There is a firewall between
your PC and your system.
Your PC is on a different
subnet and there is a
router between you and
your system.
Place your PC and system on the same subnet. If this
corrects the problem, check your router configuration. If it
does not, contact your network service provider.
Cannot manage the
system remotely
You have not entered the
correct password.
Enter the correct user name and password.
Note: The user name is admin, and the default password
is the unit’s serial number.
Too many managers are
logged into the system.
Only five system managers are allowed at any one time.
To log everyone out, restart your system.
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Calling
Symptom
Problem
Corrective action
Error message occurs
when placing an IP
(H.323) call.
The system is not
connected to the LAN.
Verify that the LAN cable is connected properly.
The system’s LAN cable is
bad.
Replace the system’s LAN cable.
The far site is not
connected.
Use the PING test (System > Diagnostics > Network >
PING) to determine whether the far site is accessible to
your system. If the test fails, the far site system is
unavailable.
The system is not
configured correctly for the
network.
Check your IP configuration.
The IP
Contact the gatekeeper/gateway administrator or network
service provider.
Gateway/Gatekeeper is
not operating or is not
configured correctly.
ISDN: Line Status icons
do not go away so video
calls cannot be made.
The system is not
connected to an ISDN.
Check the ISDN line connections.
The ISDN number is
entered incorrectly.
Check the ISDN numbers with your service provider.
Check that your ISDN line is provisioned for Voice/Data.
The ISDN line is
provisioned incorrectly by
the ISDN service provider.
The V500 web interface is
in an unknown state.
Power off the system, wait five seconds, and power on the
system.
The BRI network interface
is directly connected to a U
interface.
Install an NT-1 device between your network interface
module and the ISDN connection.
The BRI network interface
is connected to an NT-1
then to a PBX.
You do not need an NT-1device when connecting to a
PBX. Connect the system directly to the PBX S/T
connection.
The system was not able to Select the Clear icon on the Auto Detect SPIDs page, and
auto-detect SPIDs, or the then select the Start icon to automatically detect the new
SPID numbers are entered SPIDs. Make sure your ISDN numbers are entered
incorrectly.
correctly.
Note: The AT&T
point-to-point protocol
does not require SPIDs.
Check with your ISDN service provider and enter the
SPIDs and switch protocol manually.
ISDN: When placing a
call, progress indicators
do not turn green.
The call does not connect
properly.
Try the call again.
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Symptom
Problem
Corrective action
Error message occurs
when placing an ISDN
(H.230) call.
An ISDN cause code is
received from the ISDN
line.
Try the call again.
For more information, please refer to Q.850 Cause Codes
The highest-numbered
channel did not connect.
The system cannot make a
call if this channel does not
connect.
Be sure you are calling the correct number. The number
may need to include:
•
•
•
•
•
A digit for an outside line
A long distance access code
An international access code
A country code
An area code or city code
Check that all network cables are properly connected.
Power off the system, wait five seconds, and power on the
system. Then wait about two minutes to allow the ISDN
lines to resynchronize.
Ask the person at the far site to call your system.
The ISDN switch type is
not configured correctly on
the V500 web interface.
Check the ISDN configuration and verify with your ISDN
service provider that the system is configured correctly.
Cannot complete calls to
sites that do not use
encryption
The system displays a
message stating that
encryption is required.
Your system is configured to require all calls to be
encrypted, and encryption is not available at the far site.
Cannot dial remote
Switch protocol issue.
Start by calling the far site at 1x56 and progressively try
higher speeds, as appropriate. This will verify the primary
number.
system in bonding calls.
(The call progress circles
only show blue or yellow.)
Being able to dial non-bonded but unable to dial bonded
to all locations is usually a switch protocol issue. Verify
your ISDN provisioning with the telephone service
provider.
Dialing a remote site in
calls above some
particular speed does not speed.
work. (The call progress
circles do not turn green,
or remains blue.)
The far site may be unable
to accept calls above this
Go to the Call Status screen. Highlight the circle for the
channel dialed. The number dialed for the channel will be
displayed as you highlight the circle. Make sure that the far
site has entered the number for its ISDN lines correctly.
Cannotselectthedesired Speeds do not show when
1. Go to Admin Settings > Network > Call Preference
speeds for bonding calls
from the speed selection.
selecting the speed icon.
and select
screen.
four times to go to the Call Speeds
2. Select the desired call speeds.
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Symptom
Problem
Corrective action
Voice-only calls cannot
be placed using the VSX
system.
This is normal.
Place voice-only calls using the VTX 1000 conference
phone.
Hanging up the
This is normal.
Use the VTX 1000 conference phone’s EndVideo soft key
VTX 1000 conference
phone does not end the
video call.
or the VSX system remote control to end video calls.
Display
Symptom
Problem
Corrective action
Screen is blank; start
The system is starting.
No action required.
music plays and Polycom This is normal.
logo appears briefly.
TV monitor goes blank
after displaying the
splash screen.
The system goes to “sleep” The system is sleeping. The system wakes up on any
after a period of inactivity.
action from the remote control or on an incoming call.
Picture on the TV monitor The system is sleeping.
Pick up the remote control to wake up the system.
is blank.
This is normal.
The TV monitor screen
remains blank when you
pick up the remote
control.
The monitor’s power cord
is not plugged in.
Connect the monitor’s power cord and then power on the
monitor.
The monitor is powered off. Power on the monitor.
The monitor is not
connected correctly to the
system.
Verify that the monitor is connected correctly according to
the installation procedures in Connecting the Monitor on
The people at the far site
cannot see you.
The privacy shutter is
closed.
Open the privacy shutter.
Picture freezes
frequently during an IP
call.
There is too much traffic on Go to Admin Settings > Network > IP > Quality of
the LAN. Check the error
count on the Call Statistics
screen.
Service and enable dynamic bandwidth.
Picture freezes
frequently during an
ISDN call.
Too many network line
transmission errors. Check
the error count on the
Diagnostics > Call
Statistics screen to verify
this.
Try the call again.
Network interface cable
may be bad.
Replace the cable.
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Symptom
Problem
Corrective action
Picture is slow or jerky.
The system is receiving
video that includes a large
amount of motion.
A background with less motion provides a better,
smoother video picture.
Too many network line
transmission errors. Check
the error count on the
Diagnostics > Call
Statistics screen to verify
this.
Try the call again.
Only one 64 Kbps channel
is connecting in your call.
Check the ISDN number of the far site. Ask the far site to
call your site.
No picture in the PIP
window.
The lens cover is closed.
Open the lens cover.
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Audio
Symptom
Problem
Corrective action
No audio at your site
The far site is muted.
Look for the far site Mute icon. Ask the far site to unmute
the microphone.
Note: The far site’s microphone may be muted even if you
do not see a far site Mute icon.
The volume may be turned
all the way down.
Use the remote control to turn up the volume.
Then check the system’s audio output using the Speaker
Test screen under Diagnostics > Audio. You should hear
a 400 Hz tone.
The far site’s microphones
are not placed correctly.
Ensure that each person who speaks is facing a
microphone and is close enough to it.
The far site’s microphone
is not connected or does
not have power.
Ask the far site to check the cable to the microphone.
Too many line errors.
Try the call again later.
ISDN voice algorithm is
incorrect.
Go to System > Admin > Network > ISDN.
Change the ISDN Voice Algorithm selection (aLaw or
uLaw).
The volume is turned all
the way down on the TV
monitor.
Turn up the volume on the TV monitor. After that, you can
use the remote control to adjust the volume.
The monitor’s audio inputs
Check audio output using the Speaker Test screen under
are not connected properly Diagnostics > Audio. You should hear a 400 Hz tone.
Ask someone at the far site to speak into the microphone,
and check the Far Site Audio meter on the Audio Meter
screen under Diagnostics > Audio to determine whether
your system is receiving audio.
The system’s audio
outputs are not connected
properly.
Check the system’s audio connections to the TV monitor.
Verify that the system is connected to the correct audio
connectors on the monitor.
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Symptom
Problem
Corrective action
The people at the far site
cannot hear you.
The people at your site are
too far from the
Move closer to the microphone.
microphone.
Your system’s microphone
is muted.
Check your system for one or more of these mute
indications:
•
•
Near site mute icon on the screen
System indicator is red
To unmute the system, press the
the remote control.
Mute button on
Your system’s microphone
does not work.
Contact your Polycom reseller.
Not enough volume
during a call.
The people at the far site
are too far from the
microphone.
Ask the people at the far site to move closer to the
microphone.
The volume is set too low
on the system.
Turn up the volume using the remote control.
Turn up the volume on your TV monitor.
The volume is set too low
on the TV monitor.
Sound effects such as
the incoming call ring are
too loud or too soft.
The sound effects volume
is not set at desired level.
Adjust the sound effects volume on the Audio Settings
screen. If you do not want to hear sound effects, set the
volume to 0.
You hear the incoming
call ring when you have
set sound effects volume
to 0.
The internal ringer is
enabled.
On the Audio Settings screen, clear the Enable Internal
Ringer option.
Audio sounds raspy in
ISDN calls.
ISDN voice algorithm is
incorrect.
Go to System > Admin > Network > ISDN.
Change the ISDN Voice Algorithm selection (aLaw or
uLaw).
You can hear yourself on
your system’s monitor.
The far site microphone is
too close to the system’s
audio speaker. (Far-site
systems with separate
microphones only.)
At the far site, make sure the microphone is placed away
from the system’s audio speaker.
The far site audio volume
may be too loud.
Turn down the audio volume at the far site.
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Error Indications
Symptom
Problem
Corrective action
The System Information
screen shows “waiting” in
the IP Video Number
field.
The LAN is not working.
Check the LAN connection.
Contact your network service provider.
The DHCP server is not
available.
Contact your network service provider to correct the
problem with the server or to assign a static IP address.
The system displays a
message stating that
there are too many
The system’s Global
Directory display is limited
to 4000 entries.
1. Go to System Information >
System Status, highlight Global Directories, and
press the Help button. The system lists the
>
>
Global Directory entries.
Global Directory servers to which it is registered, and
the number of directory entries from each.
2. Unregister the system from one or more of the Global
Directory servers.
Low battery icon on the
screen.
Low batteries in the remote Replace the batteries in the remote control with 3 AAA
control.
batteries.
The screen displays
an error icon during
an ISDN call.
The system has received
more than the acceptable
number of CRC errors or
FEC errors within one
second.
Retry the call if the video or audio quality becomes
unacceptable to the call participants.
The screen displays
an error icon during
an IP call.
The system has detected
packet loss above the
acceptable level set for the
system.
Retry the call if the video or audio quality becomes
unacceptable to the call participants.
© Polycom, Inc.
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System Lights
The system lights are located on the front of your V500 system.
When the V500 system...
It means...
Indicators are off
No power to the system.
The system is sleeping.
Green indicator blinks slowly
Green indicator flashes when you
use the remote control
The system is not in a call, and is receiving
signals from the remote control.
Amber indicator flashes when you
use the remote control
The system is in a call, and is receiving signals
from the remote control.
Green indicator is on
Amber indicator is on
Red indicator is on.
The system is ready to make a call.
The system is in a call.
The system microphone is muted.
Network Interface Lights
The BRI network interface lights are located on the back of the system near the BRI
connector.
When the BRI network interface... It means...
Indicators are off
•
•
•
No power to the system, or
The system is not connected to the network, or
The system is not receiving a clock signal from
the network, or
•
The system is restarting.
Green indicator is on
The system is receiving a clock signal from the
network.
Yellow indicator is on
The system is able to make a call.
Green and yellow indicators are on
•
•
The system is receiving a software update, or
The system is operating normally.
7 - 18
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Chapter 7 - Diagnostics and General Troubleshooting
How to Contact Technical Support
If you are not able to make test calls successfully and you have verified that the
equipment is installed and set up correctly, contact Polycom Technical Support by
telephone or Internet as described below.
By Telephone
Before calling Polycom Technical Support, please have the following information
ready. We also suggest that you go to System > System Information so that you
will have the System Information screen showing when you call for help.
❑ Description of the issue – What is happening or not happening, and any
related events you may be able to notice.
❑ The 14-digit serial number in the System Information screen (also present on
the bottom of the system).
Contact Polycom Technical Support at 1-800-POLYCOM.
By Internet
Enter the following information, then ask a question or describe the problem. This
information helps us to respond faster to your issue:
❑ The 14-digit serial number in the System Information screen (also present on
the bottom of the system)
❑ The software version in the System Information screen
❑ Information about your network
❑ Troubleshooting steps you have already tried
© Polycom, Inc.
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Appendix
This appendix provides the following technical details about the V500 system:
❑ Cable Descriptions and Drawings
❑ Port Usage
❑ Q.850 Cause Codes
Cable Descriptions and Drawings
The following table gives information about the cables shipped with the system.
Maximum Approved
Cable
Length
Part Number Shipped
LAN cable
100 ft (30 m)
2457-08343-001
12 ft (3.6 m)
Orange RJ-45
Composite video cable
Triple RCA with S-video
2457-08674-001
6 ft (1.8m)
If you have the ISDN option, you can also attach a BRI cable. The part number for
this cable is 2457-08717-001 and the length is 20 ft.
The pin-outs for the standard cables are shown in the following drawings.
© Polycom, Inc.
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LAN Cable
3
3.35"
MOLDED STRAIN RELIE
BOTH ENDS.
1
WIRING COLOR CODE STANDARDS: (WIRE/STRIPE)
CONN. RJ-45
( x2 )
PIN 8
P1
P2
PIN 8
PIN PIN
AT&T
#
1
2
3
4
5
6
7
8
#
1
2
3
4
5
6
7
8
258A/268B
P1
P2
WHITE/ORANGE
ORANGE/WHITE
WHITE/GREEN
BLUE/WHITE
CABLE, 8 COND, 24 AWG,
BLACK PVC JACKET
CATEGORY 5, TWISTED PAIR
WHITE/BLUE
MINIMUN OF 2 TWISTS PER INCH.
GREEN/WHITE
WHITE/BROWN
BROWN/WHITE
12 FEET +/- 3"
NOTES: (UNLESS OTHERWISE SPECIFIED).
1
MOLDING MATERIAL: PVC UL94 V-0
COLOR: ORANGE, APPROXIMATE MATCH TO
PANTONE #1665 U.
LAN Cable 2457-08343-001
Composite Video Cable
Composite Video Cable 2457-08674-001
Appendix - 2
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Appendix
Port Usage
The following table lists the H.323 port usage for the V500 system. Use this
information if you need to fully define the port rules for your network equipment.
Port
Function
TCP or UDP
21
(FTP) Software upgrades and provisioning for
V500 system
TCP
23
(Telnet) For diagnostics
24
(Telnet) Trace log
TCP
TCP
TCP
TCP
TCP
TCP
TCP
TCP
TCP
80-Static
389-Static
1503-Static
1718-Static
1719-Static
1720-Static
1731-Static
1024-65535
HTTP interface/ web management (optional)
ILS registration (LDAP)
T.120
Gatekeeper discovery (must be bidirectional)
Gatekeeper RAS (must be bidirectional)
H.323 call setup (must be bidirectional)
Audio call control (must be bidirectional)
Dynamic H245. Can be set to “Fixed Ports” on Polycom
systems.
1024-65535
1024-65535
1024-65535
Dynamic - RTP (video data). Can be set to “Fixed Ports”
on Polycom systems.
UDP
UDP
UDP
Dynamic - RTP (audio data). Can be set to “Fixed Ports”
on Polycom systems.
Dynamic - RTCP (control information). Can be set to
“Fixed Ports” on Polycom systems.
© Polycom, Inc.
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Administrator’s Guide for the V500 System
Q.850 Cause Codes
The following table describes codes that the ISDN switch sends to the V500 system
to indicate call status. Although the codes are standardized, each ISDN service
provider defines them differently. Because of this, the definitions in the table may
not exactly match the messages that you see.
Code Cause
Definition
1
Unassigned number
The switch received the sent ISDN number in the
correct format, but no destination equipment uses the
number.
2
3
6
7
No route to specified
transit network
The ISDN exchange does not recognize the
intermediate network through which to route the call.
No route to
destination
The intermediate network through which the call is
routed does not serve the destination address.
Channel
unacceptable
The specified channel does not provide adequate
service quality to accept the requested connection.
Call awarded and
delivered
The user is assigned an incoming call that is being
connected to a call channel that has already been
established for this user and this type of call.
16
17
Normal call clearing
User busy
The originator or receiver of the call has requested that
it be cleared.
All B channels are in use; the called system
acknowledges the connection request, but is unable to
accept the call.
18
19
No user responding
The destination equipment does not respond to the call,
so the connection cannot be completed.
No answer from user
(user alerted)
The destination equipment did not complete the
connection within the prescribed time after responding
to the connection request. The problem is at the remote
end of the connection.
21
22
Call rejected
The destination equipment is capable of accepting the
call, but has rejected it for an unknown reason.
Number changed
The ISDN number used to set up the call is no longer
valid. (The diagnostic field of the message may return
an alternate address assigned to the called equipment.)
26
27
Non-selected user
clearing
The destination is capable of accepting the call, but did
not assign it to the user.
Destination out of
order
A signaling message cannot be delivered because the
interface is not functioning correctly, and the destination
cannot be reached. This condition might be temporary;
for example, remote equipment might be turned off.
Appendix - 4
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Appendix
Code Cause
Definition
28
Invalid number
format
Destination address was incomplete or presented in an
unrecognizable format, which prevented the connection
from being established.
29
30
31
34
38
Facility rejected
The network cannot provide the facility requested by the
user.
Response to
STATUS INQUIRY
The equipment returns this message when it receives a
STATUS INQUIRY message.
Normal, unspecified
A normal event has occurred with no standard cause
applying. No resulting action is required.
No circuit/channel
available
The call cannot be taken because no appropriate
channel is available to establish the connection.
Network out of order A network problem prevented the call from reaching its
destination. Attempts to reconnect will probably fail until
the network problem is corrected.
41
42
43
Temporary failure
A network error occurred. The problem will be resolved
shortly. Attempts to reconnect may succeed.
Switchingequipment The destination cannot be reached because the
congestion
network switching equipment is temporarily overloaded.
Access information
discarded
The requested access information cannot be provided
by the network. The diagnostic message may explain
the problem.
44
47
49
50
57
58
63
Requested
circuit/channel not
available
The remote equipment cannot provide the requested
channel. This may be temporary.
Resource
unavailable,
unspecified
An unknown problem prevents the remote equipment
from providing the requested resource.
Quality of service
unavailable
The network cannot provide the requested quality of
service (as defined by CCITT recommendation X.213).
This may be a subscription problem.
Requested facility
not subscribed
The remote equipment is capable of providing the
requested supplementary service, but is not subscribed
to it.
Bearer capability not
authorized
The caller has requested a bearer capability that the
network can provide, but the user is not authorized to
use. This may be a subscription problem.
Bearer capability not
presently available
The network normally provides the requested bearer
capability, but cannot provide it now. This may be a
temporary network problem or a subscription problem.
Service or option not
available,
unspecified
An unspecified problem prevents the network or remote
equipment from providing the requested service or
option. This might be a subscription problem.
© Polycom, Inc.
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Code Cause
Definition
65
66
69
70
Bearer capability not
implemented
The network is not capable of providing the bearer
capability requested by the user.
Channel type not
implemented
The requested channel type is not supported by the
equipment sending this code.
Requested facility
not implemented
The remote equipment is not capable of providing the
requested supplementary service.
Onlyrestricteddigital The network is unable to provide unrestricted digital
information bearer is
available
information over bearer capability.
79
81
Service or option not
available,
unspecified
The network or remote equipment is unable to provided
the requested service option for an unspecified reason.
This might be a subscription problem.
Invalid call reference
value
The remote equipment received a call with a call
reference that is not currently in use on the
user-network interface.
82
83
Identified channel
does not exist
The receiving equipment is requested to use a channel
that is not activated on the interface for calls.
A suspended call
exists but this call
identity does not
The network received a call resume request that
contained a call identity information element that does
not match any suspended call.
84
85
Call identity in use
The network received a call suspend request that
contained a call identity information element for a call
that is already suspended.
No call suspended
The network received a call resume request when there
was not a suspended call pending. This might be a
transient error that will be resolved by successive call
retries.
86
Call having
The network received a call resume request containing
a call identity information element for a call that was
cleared while suspended, either by timeout or by the
remote user.
requested call
identity has been
cleared
88
91
95
Incompatible
destination
Indicates that an attempt was made to connect to
non-ISDN equipment, such as an analog line.
Invalid transit
network specified
The ISDN exchange was asked to route the call through
an unrecognized intermediate network.
Invalid message,
unspecified
An invalid message was received, for an unknown
reason. This is usually due to a D-channel error. If this
error occurs systematically, report it to your ISDN
service provider.
96
Mandatory
information element
is missing
The equipment received a message that did not include
one of the mandatory information elements. This is
usually due to a D-channel error. If this error occurs
systematically, report it to your ISDN service provider.
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Appendix
Code Cause
Definition
97
Message type
nonexistent or not
implemented
The equipment received a message of a type that is
invalid or not supported. This code indicates either a
problem with the remote configuration or a problem with
the local D channel.
98
Message
The equipment received a message that is not valid in
the current call state. Cause 98 is usually due to a
D-channel error. If this error occurs systematically,
report it to your ISDN service provider.
incompatible with
call state or
message type
nonexistent
99
Information element
nonexistent or not
implemented
The equipment received a message that includes
information elements which were not recognized. This is
usually due to a D-channel error. If this error occurs
systematically, report it to your ISDN service provider.
100
101
Invalid information
element contents
The equipment received a message that includes
invalid information in the information element. This is
usually due to a D-channel error.
Message not
compatible with call
state
The remote equipment received a message that does
not correspond to the current state of the connection.
This is usually due to a D-channel error.
102
111
127
Recovery on timer
expiry
A time-out has triggered an error-handling (recovery)
procedure. This problem is typically temporary.
Protocol error,
unspecified
An unspecified D-channel error when no other standard
cause applies.
Interworking,
unspecified
An event occurred within a network that does not
provide causes for the action that it takes. The precise
problem is unknown.
145
146
ISDN layer 1 and/or
2 link not established network connections.
User needs to check cabling, ISDN adapter status and
ISDN layer 3
There is either a switch protocol error, or (in the United
connection to the
ISDNswitch/network
inactive
States or Canada) a SPID assignment problem.
255
ISDN command
processing error
The ISDN signaling code has encountered an error
processing an ISDN action. ISDN adapter busy-wait
and retry.
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Administrator’s Guide for the V500 System
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Safety and Legal Notices
Important Safeguards
Read and understand the following instructions before using the system:
•
Close supervision is necessary when the system is used by or near children. Do not leave unattended while in
use.
•
•
•
•
•
Only use electrical extension cords with a current rating at least equal to that of the system.
Always disconnect the system from power before cleaning and servicing and when not in use.
Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static free cloth.
Do not immerse the system in any liquid or place any liquids on it.
Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the system, a
qualified technician must perform service or repair work.
•
•
•
•
Connect this appliance to a grounded outlet.
Only connect the system to surge protected power outlets.
Keep ventilation openings free of any obstructions.
SAVE THESE INSTRUCTIONS.
License Restrictions
THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION
AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS.
Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or
resellers who have entered into a Sublicense Agreement. For purposes of this Agreement a “Sublicense
Agreement” shall mean a written license agreement between the Buyer and its purchaser, or, in the case of any
sale by Buyer to a reseller, between such reseller and the End User, that is either 1) signed by the End User or 2)
included with the Documentation, in such a manner that the End User reasonably indicates its acceptance of the
Sublicense Agreement by turning on and using the Computer Equipment. Polycom, Inc. shall include so-called
“break the seal software licenses” with the Documentation, and Buyer shall not remove or alter any such
Sublicense Agreements or any notifications or warning stickers relating thereto. Buyer shall not waive, amend, or
otherwise modify any Sublicense Agreement without Polycom’s prior consent.
Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer
acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall
treat them as such. Buyer will not attempt to disassemble, decompile, reverse-engineer or otherwise endeavor to
discover or disclose the methods and concepts embodied in the Subject Programs. Except as expressly allowed
under this Agreement, the Buyer shall not copy, modify, transcribe, store, translate, sell, lease, or otherwise
transfer or distribute any of the Subject Programs in whole or in part, without prior authorization, in writing, from
Polycom, Inc. Buyer shall not remove or destroy any copyright, patent, trademark or other proprietary mark or
notice on Computer Equipment, and shall reproduce any such marks on any copies of Subject Programs that it
makes hereunder.
You shall not, and shall not allow, any third party to 1) decompile, disassemble, or otherwise reverse-engineer or
attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means
whatsoever or 2) remove any product.
Warranty
Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of twelve
(12) months from date of purchase. This warranty does not apply to damage to products resulting from accident,
misuse, service or modification by anyone other than a Polycom, Inc. authorized service facility/dealer. The
warranty is limited to the original purchaser and is not transferable. Any liability of Polycom, Inc. or its suppliers
with respect to the product or the performance thereof under any warranty, negligence, strict liability or other theory
will be limited exclusively to product repair or replacement as provided above. Except for the foregoing, the product
is provided “as is” without warranty of any kind including without limitation, any warranty of merchantability or
fitness for a particular purpose. The entire risk of the quality and performance of the software programs contained
in the system is with you.
© Polycom, Inc.
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Limitation of Remedies and Damages
Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be
responsible or liable with respect to the product or any other subject matter related thereto under any contract,
negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not
limited to loss of information, business, or profits.
The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential
damages, so the above limitations, disclaimers, or exclusion may not apply to you. This warranty gives you special
legal rights. You may also have other rights that vary by state and nation.
Warning
This is a Class A product. In a domestic environment, this product may cause radio interference in which case the
user may be required to take adequate measures.
USA and Canadian Regulatory Notices
FCC Notice
Class A Digital Device or Peripheral
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause
harmful interference in which case the user will be required to correct the interference at his own expense.
In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom Inc. could void the user's authority to operate this equipment.
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
Part 15 FCC Rules
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:
1) This device may not cause harmful interference, and
2) this device must accept any interference received, including interference that may cause undesired operation.
Part 68 FCC Rules
This equipment complies with part 68 of the FCC rules and the rules adopted by the ACTA. On this equipment is
a label that contains, among other information, a product identifier in the format US:AAAEQ#TXXX system. If
requested, this number must be provided to the telephone company.
This equipment may not be used on a coin service or party line.
If you experience trouble with your V500 System, disconnect it from the telephone line to determine if the
registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at
1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA. Contact information may also be found
at http://www.polycom.com. If the system is causing harm to the network, the telephone company may request
that you disconnect it until the problem is corrected.
If your V500 System causes harm to the telephone network, the telephone company will notify you in advance that
temporary discontinuance of service may be required. However, if advance notice is not practical, you will be
notified as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it is
necessary.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could
affect the operation of your equipment. If they do, you will be given advance notice so that you may make any
changes necessary to maintain uninterrupted service.
The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not
all areas, the sum of RENs of all devices that may be connected to a line, is determined by the total RENs, contact
the local telephone company.
Safety and Legal Notices - 2
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Safety and Legal Notices
FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed
to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68
compliant. See installation instructions for details.
WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY
NUMBERS:
1) Remain on the line and briefly explain to the dispatcher the reason for the call.
2) Perform such activities in the off-peak hours, such as early morning or late evening.
Industry Canada (IC)
This Class [A] digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de la Classe [A] est conforme à la norme NMB-003 du Canada.
The Industry Canada label identifies certified equipment. This certification means that the equipment meets
telecommunications network protective, operational and safety requirements as prescribed in the appropriate
Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment
will operate to the user's satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the
local telecommunications company. The equipment must also be installed using an acceptable method of
connection. The customer should be aware that compliance with the above conditions may not prevent
degradation of service in some situations. Repairs to certified equipment should be coordinated by a
representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or
equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the
equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone
lines and internal metallic water pipe system, if present, are connected together. This precaution may be
particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority, or electrician, as appropriate.
The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface
may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the
devices does not exceed 5.
The REN of this equipment is either marked on the unit or included in the new style USA FCC registration number.
In the case that the REN is included in the FCC number, the user should use the following key to determine the
value:
•
•
The FCC number is formatted as US:AAAEQ#TXXX.
# is the Ringer Equivalence Number without a decimal point (e.g. REN of 1.0 will be shown as 10, REN of 0.3
will be shown as 03). In the case of a Z ringer, ZZ shall appear. In the case of approved equipment without a
network interface or equipment not to be connected to circuits with analog ringing supplied, NA shall appear.
EEA Regulatory Notices
CE Mark R & TTE Directive
This V500 System has been marked with the CE mark. This mark indicates compliance with EEC Directives
89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom
Ltd., 270 Bath Road, Slough UK SL1 4DX.
Declaration of Conformity:
Hereby, Polycom Ltd. declares that this V500 System is in compliance with the essential requirements and other
relevant provisions of Directive 1999/5/EC.
Konformitetserklæring:
Hermed erklærer Polycom Ltd., at indestående V500 System er i overensstemmelse med de grundlæggende krav
og de relevante punkter i direktiv 1999/5/EF.
© Polycom, Inc.
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Administrator’s Guide for the V500 System
Konformitätserklärung:
Hiermit erklärt Polycom Ltd., dass der V500 System die grundlegenden Anforderungen und sonstige maßgebliche
Bestimmungen der Richtlinie 1999/5/EG erfüllt.
Vaatimustenmukaisuusvakuutus:
Polycom Ltd. vakuuttaa täten, että V500 System on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden
tätä koskevien säännösten mukainen.
Déclaration de conformité:
Par la présente, Polycom Ltd. déclare que ce V500 System est conforme aux conditions essentielles et à toute
autre modalité pertinente de la Directive 1999/5/CE.
Dichiarazione di conformità:
Con la presente Polycom Ltd. dichiara che il V500 System soddisfa i requisiti essenziali e le altre disposizioni
pertinenti della direttiva 1999/5/CE.
Verklaring van overeenstemming:
Hierbij verklaart Polycom Ltd. dat diens V500 System voldoet aan de basisvereisten en andere relevante
voorwaarden van EG-richtlijn 1999/5/EG.
Declaração de Conformidade:
Através da presente, a Polycom Ltd. declara que este V500 System se encontra em conformidade com os
requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE.
Declaración de conformidad:
Por la presente declaración, Polycom Ltd. declara que este V500 System cumple los requisitos esenciales y otras
cláusulas importantes de la directiva 1999/5/CE.
Överensstämmelseförklaring:
Polycom Ltd. förklarar härmed att denna V500 System överensstämmer med de väsentliga kraven och övriga
relevanta stadganden i direktiv 1999/5/EG.
CE Mark LVD and EMC Directive
This V500 System has been marked with the CE mark. This mark indicates compliance with EEC Directives
89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270
Bath Road, Slough UK SL1 4DX, UK.
Mains Powered POTS Voice Telephony Without Emergency 000 Dialing
Warning: This equipment will be inoperable when mains power fails (Australia only).
Safety and Legal Notices - 4
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Safety and Legal Notices
Underwriters Laboratories Statement
The system is intended to be powered only by the supplied power supply unit.
Special Safety Instructions
Follow existing safety instructions and observe all safeguards as directed.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
Plug Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
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Safety and Legal Notices - 5
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Administrator’s Guide for the V500 System
Safety and Legal Notices - 6
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Index
installing in remote control 2-5
blank screen 7-13
BRI cable 1-4
BRI network interface
configuring 3-18
connecting 2-4
lights 7-18
brightness, of camera 4-6
A
access levels
administrators 4-2
advanced users 4-2
new users 4-2
account number 5-6
address
gatekeeper 3-15
IP 3-4
administrator password
configuring 4-15
C
cable
resetting 4-3
screens that require 4-3
setting 4-2
BRI 1-4
descriptions Appendix-1
drawings Appendix-1
ISDN BRI 2-4
monitor 1-4
setting with Setup Wizard 3-2
answering mode 4-14
area code, setting 4-16
audio
power 2-5
S-video 1-4
Audio Meter test 7-6
confirmation, keypad 4-13
diagnostic tools 7-6
protocol 6-3
quality 1-2
sound effects volume 4-11
volume 4-11
cable modem, calling through 3-6
call
answering mode 4-14
bonding 7-12
Call Statistics screen 7-4
Call Status screen 7-4
LAN speed 3-5
number of 6-2
preferred speed 3-21
Audio Meter test 7-6
auto-answer
muting 4-11
point to point 4-12
auto-detecting, SPIDs 3-19
quality 4-19
recent 6-5
speed statistics 6-3
speed, optimizing 3-13
statistics 6-3
status 6-4
status tools 7-3
summary 6-2
test 3-23
time, maximum 4-5
tracking 5-6
type 6-3
B
backlight compensation 4-6
bandwidth
dynamic 3-17
bass adjustment 4-11
batteries
icon 7-17
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Index - 1
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Administrator’s Guide for the V500 System
Call Detail Report (CDR)
account numbers 5-6
archives 6-9
connector
BRI 2-4
composite video 2-2
LAN 2-3
features 1-4
information in 6-6
screen 7-4
power 2-5
S-video 2-2
content, displaying 4-9
viewing and downloading 6-6
viewing recent calls 6-5
Call Detail Report screen 7-4
Call Speeds screen 7-12
Call Statistics screen 7-4
Call Summary screen 7-3
calling
through a cable or DSL modem 3-6
through a network router 3-6
using a DMZ 3-12
within an intranet 3-5
camera
configuring settings 4-6
setting brightness 4-6
cause codes, Q.850 Appendix-4
closed captions
audio options 4-23
displaying 4-22
Telnet session connection 4-24
V500 web interface connection 4-23
Color Bar test 7-6
cord, power
connecting 2-5
description 1-5
country code 4-16
country selection 4-16
customizing
Home screen 4-18
system behavior 4-5
system features 1-2
D
data collaboration 4-9
data rate
date, displaying 4-19
daylight saving time 4-16
Demilitarized Zone
composite video cable
description 1-4
drawing Appendix-2
configuring
diagnostics
call status tools 7-3
network connectivity tools 7-5
reset 7-7
video and audio tools 7-6
BRI 3-18
dialing
Dual Monitor Emulation 4-7
IP network connection 3-3
ISDN network connection 3-18
monitor 4-7
PIP 4-7
last number dialed 4-20
options 4-19
prefix, ISDN 3-18
rules 3-23
speed dialing 4-20
troubleshooting 7-12
DID number 3-15
Diffserv 3-17
SNMP 5-9
connecting
equipment 2-2
ISDN 7-11
ISDN BRI network interface 2-4
LAN 2-3
monitor 2-2
power 2-5
system 2-2
directory
allowing access 4-19
allowing changes 4-5
configuring settings 4-13
confirming additions 4-14
confirming deletions 4-14
features 1-3
Index - 2
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Index
managing with V500 web interface 5-5
server 3-22
displaying
extension
H.323 4-19
H.323, displaying 3-14
H.323, specifying 3-14
H.323, specifying for gatekeeper 3-14
H.323, specifying for gateway 3-15
date and time 4-19
files from a computer 4-9
graphics 4-7
icons in a call 4-7
system name 4-19
D-Link router, configuring 3-10
DMZ
calling through 3-12
definition 3-13
DNS name 3-4
F
far site
system information 6-3
system name 4-13
firewall
DNS server 3-4
configuring properties 3-11
description 3-7
list of ports to open 3-7
when using a DMZ 3-12
fixed ports 3-11
documentation
available resources 4-25
description 1-5
domain name 3-4
DSL modem, calling through 3-6
Dual Monitor Emulation
description 1-2
specifying 4-7
using 4-8
duplex mode 3-5
dynamic bandwidth 3-17
See also QOS
flicker, eliminating from video 4-6
G
gatekeeper
alternate 3-15
configuring system to use 3-14
description 3-13
IP address 3-15
dynamic IP address 3-3
name 3-14
using 3-14
gateway
E
description 3-13
placing call 3-14
E.164
specifying default 3-4
specifying number type 3-15
Global Directory
alias 3-15
encryption
enabling AES 4-14
features 1-3
viewing type 6-3
configuring 3-22
setting dialing rules 3-23
Global Management System™
description 5-6
management servers list 5-6
requesting support from administrator 5-8
See also remote management
global services, configuring 5-6
equipment
BRI network interface 2-4
headphone 2-4
LAN 2-3
monitor 2-2
power 2-5
remote control 2-5
error concealment 1-2
error icon 7-17
H
H.320, enabling 3-20
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Administrator’s Guide for the V500 System
H.323
address, gatekeeper 3-15
address, obtaining automatically 3-4
address, static 3-3
compatibility with firewall 3-11
compatibility with NAT 3-12
displaying extension 3-14
name 3-14
allowing IP calls 3-4
calling through a cable or DSL modem 3-6
calling through a network router 3-6
calling using a DMZ 3-12
calling within an intranet 3-5
configuring H.323 settings 3-13
configuring network connection 3-3
configuring network support 3-13
configuring Quality of Service settings 3-17
configuring SIP settings 3-16
connectivity tools 7-5
enabling 3-20
error message 7-11
precedence 3-17
setting up network connection 3-5
video number field 7-17
port usage table A-3
specifying for Home screen 4-19
specifying name 3-14
specifying settings 3-13
H329, enabling 3-20
hardware, setting up 2-2
help
from GMS administrator 5-7
Home screen
adding sites 4-20
configuring settings 4-19
designing 4-18
ISDN
configuring network connection 3-18
configuring network interface 3-18
dialing rules 3-23
features 1-2
host name 3-4
enabling 3-20
installing BRI network interface 2-4
international access code 4-16
preparing network 3-18
Q.850 cause codes Appendix-4
SPIDs 3-19
voice algorithm 3-19
I
icons
displaying 4-7
error 7-17
line status 7-11
low battery 7-17
indicators
network interface 7-18
progress 7-12
J
system 7-18
initial system configuration 3-2
installing
equipment 2-2
features 1-3
internal ringer 4-11
intranet
K
keypad
audio confirmation 4-13
remote control 4-13
kiosk mode
calling within 3-5
definition 3-5
description 4-5
IP
address, displaying 4-19
address, dynamic 3-3
address, entering 3-4
Index - 4
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Index
L
N
LAN
name
cable 1-4
DNS 3-4
far-site system 4-13
H.323 3-14
host 3-4
choosing speed 3-5
configuring properties 3-3
connecting 2-3
port usage table A-3
language selection 4-16
last number dialed 4-20
lights
NAT
configuring properties 3-11
description 3-6
setting WAN address 3-12
Near End Loop screen 7-5
Near End Loop test 7-5
NetGear router, configuring 3-8
network
indicator 7-18
network interface 7-18
system 7-18
line status icons 7-11
Linksys router, configuring 3-9
location settings
configuring IP connection 3-3
configuring IP support 3-13
configuring ISDN connection 3-18
configuring LAN properties 3-3
connecting to ISDN 2-4
connecting to LAN 2-3
diagnostic tools 7-3
area code/city code 4-16
country 4-16
country code 4-16
daylight saving time 4-16
language 4-16
interface lights 7-18
setting up IP connection 3-5
Network Address Translator
See NAT
time difference from GMT 4-16
M
network interface
management servers list 5-6
managing
system remotely 5-1
marquee text 4-20
master audio volume 4-11
meeting password 4-15
messages, sending 7-2
MIBs, downloading 5-9
modem
calling through 3-6
setting call speed 3-21
monitor
lights 7-18
network router
See router
NT-1 device 2-4
O
outbound call route 3-15
out-of-box setup 3-2
cable 1-4
cable, drawing Appendix-2
configuring 4-7
P
packet loss 6-3
connecting 2-2
password
My Contacts list 4-20
administrator, forgetting 3-2
Global Directory 3-22
meeting 4-15
setting 4-15
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Index - 5
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Administrator’s Guide for the V500 System
PBX 2-4
Q
People+Content IP
description of 1-2
displaying content 4-9
installing 4-10
Q.850 cause codes Appendix-4
QOS, configuring settings 3-17
quality
requirements 4-10
physical DMZ 3-13
PING test 7-5
audio 1-2
configuring QOS 3-17
Quality of Service
See QOS
Quality of Service screen 7-13
pinholing
See port forwarding
PIP
configuring 4-7
troubleshooting 7-14
point to point
auto-answer calls 4-4
call answer mode 4-14
port forwarding
configuring with router 3-7
description 3-7
R
recent calls
list 6-5
See also Call Detail Report (CDR)
registrar server, SIP 3-16
registration, gatekeeper 3-13
remote access, allowing 4-15
remote control
ports to open 3-7
port usage table A-3
ports
assigning range 3-11
fixed 3-11
H.323 port usage table Appendix-3
to open in firewall 3-7
configuring 4-13
description 1-4
features 1-2
installing batteries 2-5
keypad configuration 4-13
remote management
tools 5-1
positioning, system 2-2
power
using web browser 5-2
connecting 2-5
reset system 7-7
resetting system 7-7
supply, auto-sensing 1-3
supply, description 1-5
switch 2-5
Reset System screen 7-7
Reset System web interface 7-7
restart system 7-7
ringer, internal 4-11
room monitoring 5-3
router
power frequency 4-6
preferences, call 3-20
profile
calling through 3-6
managing 5-4
calling using a DMZ 3-12
configuring a D-Link router 3-10
configuring a Linksys router 3-9
configuring a NetGear router 3-8
configuring firewall and NAT properties 3-11
configuring port forwarding 3-7
firewalls 3-6
storing 5-4
uploading 5-4
protocol
audio 6-3
video 6-3
proxy server, SIP 3-16
list of ports to open 3-7
selecting UPnP 3-12
Index - 6
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Index
statistics
call 6-3
S
screen
Call Statistics screen 7-4
system 6-1
blank, troubleshooting 7-13
diagnostic 7-3
diagram of system 4-3
system quick reference 7-2
security
status
Call Status screen 7-4
network and call diagnostic tools 7-3
system 3-24
System Status screen 7-3
features 1-3
NATs 3-6
subnet mask 3-4
switch, power 2-5
room monitoring 5-3
router firewalls 3-7
setting options 4-15
when connecting using a DMZ 3-12
when connecting with a modem 3-6
Security screen 7-10
serial number 7-19
servers
system
checking status 3-24
configuring call settings 4-12
designing behavior 4-12
displaying name 4-19
introduction to 1-1
lights 7-18
optional components 1-5
positioning 2-2
directory 3-22
DNS 3-4
WINS 3-4
screens quick reference 7-2
specifying name 4-13
standard components 1-4
System Information screen 7-17
system profiles, managing 5-4
System Status screen 7-3
setup wizard
running 3-2
sharing files 4-9
SIP
configuring settings 3-16
enabling 3-20
T
Siren™ 14, description 1-2
site buttons, adding 4-20
snapshots, timeout 4-7
SNMP
configuring for SNMP management 5-10
setting up 5-9
Softupdate 3-25
software, upgrading 3-25
sound effects volume 4-11
Speaker test 7-6
TCP
list of ports to open 3-7
specifying fixed ports 3-11
technical support
contacting 7-19
information to provide 7-19
telephone number 7-19
web page address 7-19
test
Audio Meter 7-6
Color Bar 7-6
Near End Loop 7-5
PING 7-5
speed
call 3-21
call statistics 6-3
call, maximum 1-2
LAN call 3-5
Speaker 7-6
test calls 3-23
speed dial 4-20
SPIDs 3-19
statis IP address 3-3
© Polycom, Inc.
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Administrator’s Guide for the V500 System
time
user settings
allow video display on web 4-4
daylight saving 4-16
difference from GMT 4-16
displaying 4-19
screen saver 4-22
server 4-16
auto-answer point to point 4-4
backlight compensation 4-4
Dual Monitor Emulation 4-4
far-site name display time 4-4
keypad audio confirmation 4-4
managing access 4-2
setting 4-16
specifying maximum during call 4-12
meeting password 4-4
tones
mute auto-answer calls 4-4
PIP adjustment 4-4
internal ringer 4-11
tools
V
call status 7-3
network connectivity 7-5
reset 7-7
V500
configuring network use 3-1
video and audio 7-6
tracking calls 5-6
transport protocol, SIP 3-16
treble adjustment 4-11
troubleshooting
customizing user interface 4-1
description 1-4
diagnostics 7-3
headphone, connecting 2-4
illustration 1-1
introduction to 1-1
access to screens and system 7-9
audio 7-15
calling 7-11
ISDN BRI network interface 2-4
key features 1-2
LAN, connecting to 2-3
managing remotely 5-1
monitor, connecting 2-2
optional components 1-5
positioning 2-2
power, connecting to 2-5
powering on 2-5
remote control 2-5
standard components 1-4
troubleshooting 7-8
display 7-13
error indications 7-17
general 7-1
network interface lights 7-18
power and start-up 7-8
remote control 7-9
system lights 7-18
V500 web interface
U
accessing 5-2
UDP
accessing diagnostic screens 7-3
managing directories 5-5
managing system profiles 5-4
room monitoring 5-3
sending message 7-2
list of ports to open 3-7
specifying fixed ports 3-11
upgrading, software 3-25
UPnP 3-12
user limitations
allow directory changes 4-13
managing user access 4-2
maximum call speed 3-21
maximum call time 4-12
removing features 4-19
setting 4-5
Index - 8
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Index
video
cable 1-4
cable, drawing Appendix-2
configuring 4-5
diagnostic tools 7-6
eliminating flicker 4-6
error concealment 1-2
protocol 6-3
Video screen 7-6
virtual DMZ 3-13
voice algorithm, ISDN 3-19
voice over ISDN, enabling 3-20
volume
alert tones 7-16
bass 4-11
master control 4-11
setting 4-11
treble 4-11
troubleshooting 7-16
W
web access port 4-15
Web Director 5-3
web interface
See V500 web interface
web site, for documentation 4-25
WINS
name resolution 3-4
server 3-4
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Administrator’s Guide for the V500 System
Index - 10
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