Polycom TV Cables Audio and Video User Manual

Administrator’s Guide  
for the V500 System  
December 2004 Edition  
3725-21743-003/B  
V500 Version 7.5  
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VideoVoiceDataWeb  
About this Guide  
The Administrator’s Guide for the V500™ System is for administrators of the  
V500 system who need to:  
Configure the system for use in the network environment  
Customize the behavior and appearance of the system  
Obtain information about calls  
Gather network usage and performance data  
Troubleshoot any issues  
Other documents available for the V500 system include:  
Setting Up the System, which describes how to set up the hardware  
Getting Started Guide for the V500 System, which describes how to perform  
video conferencing tasks  
Setup Sheets, which describe how to install optional hardware  
Release Notes  
For support or service, please contact your Polycom® distributor or go to Polycom  
Polycom recommends that you record the serial number and option key of your  
V500 system here for future reference. The serial number for the system is printed  
on the unit.  
System Serial Number: ____________________________________________  
Option Key: ____________________________________________________  
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Contents  
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1
Introducing the V500 System  
Your V500 video conferencing system is a state-of-the-art visual collaboration tool.  
With crisp, clean video and crystal-clear sound, your V500 system provides the  
essential tools your home or small business needs for video conferencing over  
broadband networks.  
When you use a V500 system for meetings, you can exchange ideas and share  
documents with people anywhere in the world, as if they were all in the room with  
you. Everyone’s productivity increases, without any travel required.  
What’s in this Chapter?  
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Administrator’s Guide for the V500 System  
Key Features  
Industry-Leading Audio and Video Quality  
Best-in-class video algorithms — The H.264 video algorithm provides  
smooth, natural TV-like video.  
State-of-the-art audio quality — The V500 system offers Polycom Siren™ 14,  
a 14 kHz frequency response that delivers CD-quality sound.  
Video error concealment — The H. 264 video error concealment feature  
enhances your video experience by minimizing the chance that the display  
will freeze, concealing errors, and reducing full-frame refreshes.  
Higher call speed — The maximum call speed on the V500 is now 768 Kbps.  
This is up from 512 Kbps in previous releases.  
Rich Conference Experience  
Content display — Install the optional People+Content™ IP feature on your  
PC or laptop, and then use the V500 system to show content (such as  
spreadsheets and video clips) to other sites in the video conference.  
Split-screen viewing — Use Dual Monitor Emulation (split-screen viewing) to  
see more even when you only have room for one monitor.  
Language independence — Use the V500 system user interface, remote  
control, and web interface in any of twelve languages.  
Enhanced User Experience  
Customizable home screen — Customize the home screen to support  
different types of users:  
Novice users — Offer just a few options, so users need little or no training.  
Advanced users — Provide a wide range of video conferencing features.  
Customizable look and feel — Set up the workspace to suit your  
environment.  
Easy-to-use remote control — Navigate through the configuration screens and  
place calls easily using the color-coded remote control buttons.  
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Chapter 1 - Introducing the V500 System  
Many ways to use the directory — Find information in the directory using the  
method you find most convenient.  
Call Scheduler — Use the calendar and call scheduling feature to schedule  
video conferences. The system automatically calls the site you selected on the  
date and time you specified. For recurring calls, you can indicate whether you  
want the system to automatically make the call daily, weekly, or monthly.  
Easy Installation  
Firewall (UPnP™) support — The V500 system offers support for routers that  
support UPnP (Universal Plug and Play) NAT traversal, making video  
conferencing setup easier for users in homes and small offices.  
IP or ISDN calling — The V500 system has a built-in 10/100 Mb Ethernet port  
for IP calls. Add the optional single BRI network interface to make calls over  
your ISDN telephone lines.  
Easy configuration wizard — The system setup wizard detects your network  
connections and guides you through configuring the system to work on an IP  
network or ISDN.  
Fully broadband capable — The standards-compliant V500 system works  
with any other H.323 system.  
Auto-sensing power supply — The system automatically adjusts for line  
voltages from 90 to 260 V and line frequencies from 47 to 63 Hz.  
Security and Network Management  
AES encryption — Enable the integrated AES encryption to automatically  
encrypt calls to other AES-capable systems, without external encryption  
equipment.  
Remote access — Configure, manage, and monitor the system from a remote  
computer using the V500 web interface (the system’s web interface), the  
Polycom Global ManagementSystem, or SNMP. Alternatively, you can  
choose not to allow remote management.  
Secure system management — Use the local administrator’s password on the  
system to prevent others from changing system configuration while allowing  
yourself to manage the system.  
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Administrator’s Guide for the V500 System  
Room monitoring — Monitor rooms in or out of a call using the Web Director  
feature, accessible through the V500 web interface.  
Call Detail Reports — Access the system’s call history from the V500 web  
interface. You can download the data to a spreadsheet application for sorting  
and formatting.  
Remote diagnostics — Identify and correct issues that affect the video  
conferencing experience using tools in the V500 web interface.  
SNMP reporting — Receive SNMP traps that can indicate a total of 35  
conditions.  
Standard System Components  
This section describes the standard components that come with the V500 system.  
Two models of the V500 system are available — IP only, and IP with ISDN.  
Name  
Component  
Description  
V500 system  
The V500 system delivers high-quality,  
face-to-face video communication in a  
sleek package that includes the camera  
and microphone.  
Remote control  
The remote control is designed to make  
it easy to set up and operate the system  
— color-coded buttons correspond to  
system features.  
Composite video  
cable  
The composite video cable is a triple  
RCA cable with S-video that connects  
the V500 system to a monitor.  
LAN cable  
BRI cable  
The LAN cable connects the system to  
the IP network.  
The BRI cable connects the system to  
the ISDN.  
(IP with ISDN  
model only)  
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Name  
Component  
Description  
Power supply  
The power supply connects power to  
the system.  
Documentation  
Read Me First  
Setting Up the V500 System  
V500 system documentation CD  
Optional System Components  
To extend what you do with your V500 system, the following additional options  
are available.  
Single BRI network interface — Connect to ISDN with your V500 system.  
Headphone — Listen privately by adding your own headphone using the  
3.5 mm stereo mini jack.  
For more information about ordering these options, please contact your Polycom distributor.  
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2
Setting Up Your System Hardware  
This chapter describes detailed system setup information. You can also refer to the  
system setup document that was provided with your system.  
For optional components, refer to the setup sheet that was shipped with the  
component.  
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Administrator’s Guide for the V500 System  
Positioning the System  
The V500 system is designed for homes, home offices, and small- to medium-sized  
businesses.  
To position the system:  
>> Place the V500 system on top of your TV monitor. For optimal audio and video  
performance, locate the monitor within 5 to 10 feet (1.52 to 3.05 meters) away  
from the people in the call.  
5'-10'  
1.  
Connecting the Monitor  
You must connect a television monitor to the V500 system. This may be an NTSC  
or PAL monitor, depending on your system.  
To connect a monitor to the system:  
1. Connect the monitor to the S-video or composite video outputs on the back of  
the V500 system.  
You must use the same type of connector on the monitor as on the system. For  
example, if you use the S-video connector on the monitor, use the S-video  
connector on the system.  
DC IN 12V  
BRI  
LAN  
Composite video output  
S-video output  
(preferred)  
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S-video provides superior video quality, and is recommended.  
2. Connect the system’s audio outputs to the monitor’s audio inputs using the  
red and white connectors on the monitor cable.  
After you have finished setting up the system, you will need to configure the  
monitor’s behavior. You can find information on how to do this in Configuring  
Connecting the System to the Network  
This section tells you how to physically connect the system to the LAN or to ISDN  
(if you purchased the optional BRI network interface).  
However, before you can use the LAN or any networking capabilities, you must  
configure your system for network use. Follow the steps in the remaining sections  
of this chapter to finish physically connecting your system. Then, proceed on to the  
next chapter, Configuring Network Use, to get information about network  
configuration.  
Connecting the LAN Cable  
The V500 system comes standard with a LAN cable.  
To connect the system to the LAN:  
1. Connect the LAN cable to the LAN connector on the back of the system.  
DC IN 12V  
BRI  
LAN  
LAN connector  
2. Connect the other end of the LAN cable to the LAN.  
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Connecting the BRI Network Interface  
The V500 system is available with the optional BRI network interface, which  
allows you to make ISDN calls.  
You may need an NT-1 device if your site does not use an internal telephone  
system (PBX). A PBX or an NT-1 device provides the S/T interface that the  
system’s BRI network interface requires.  
To install the BRI network interface:  
1. Make sure the system is powered off.  
2. Connect the BRI cable from the BRI connector on the back of the system to  
ISDN or to your NT-1 device, as appropriate.  
DC IN 12V  
BRI  
LAN  
BRI connector  
3. If you are using an NT-1 device, connect it to the ISDN.  
Connecting Headphones  
You can connect optional headphones to the V500 system to listen to your calls  
privately.  
To connect headphones to the system:  
>> Connect the headphone cable to the headphone jack on the back of the system.  
DC IN 12V  
BRI  
LAN  
Headphone jack  
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Chapter 2 - Setting Up Your System Hardware  
Installing Batteries in the Remote Control  
The remote control uses three AAA batteries, which are included with the system.  
To install batteries in the remote control:  
1. Remove the battery cover from the back of the remote control.  
2. Refer to the diagram inside the remote control, and install the batteries in the  
orientation shown.  
3. Reinstall the battery cover on the remote control.  
Connecting Power  
The V500 system has an external power supply.  
Do not use a power supply other than the one supplied with your V500 system. Using the  
wrong power supply will void the warranty and may damage your system.  
To connect power and power on the system:  
1. Connect the power supply to the power connector on the back of the system.  
2. Connect the power cord to the power supply.  
Do not connect the V500 system power cord to a wall outlet until you have connected all  
equipment to the system.  
3. Press the power switch located at the back of the system.  
DC IN V  
BRI  
LAN  
Power connector  
Power switch  
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3
Configuring Network Use  
The V500 system is factory configured to enable you to easily and quickly make  
video calls in most network situations. In many cases, you simply need to  
physically connect the system as described in Chapter 2, power it on, and follow  
the setup wizard.  
However, because networks vary from business to business and home to home,  
you may need to change some of the default settings or perform other network  
configuration. For example, if you’re using a router, you need to configure that  
router to allow video calls.  
This chapter begins by helping you determine which type of network  
configuration you have. It then provides you with the steps you need to take to  
prepare your particular network for video calling. It also describes the various IP  
and ISDN settings, and which of these you may need to change for your network  
environment. For example, if you have a gatekeeper and gateway, this chapter  
describes how to configure those.  
Once you have done this, you can set your call preferences and, if you choose, set  
up your system to use the global directory. Then you’re ready to place your first  
test call. This chapter describes how to perform all of these tasks, so that you can  
successfully enjoy video calling with your V500 system.  
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Using the Setup Wizard  
When you power on the system for the first time, a setup wizard begins to run. The  
setup wizard automatically detects your system’s IP and ISDN connections, and it  
leads you through the minimum steps you need to take to place a video call.  
As you go through the setup wizard, you may need additional information or you  
may want to change a default setting. If this is your situation, refer to the rest of  
this chapter. You will find information there about how to configure your IP and  
ISDN connections for your particular network environment.  
Establishing an Administrator Password  
The setup wizard enables you to set an administrator password, which allows you  
to limit access to the Admin Settings. The administrator password may contain  
letters and numbers, but no other characters. The default administrator password  
is the system’s serial number.  
If you change the password, make sure you remember it. If you forget the password, you will  
have to reset the system, delete the system files, and run the setup wizard again in order to  
access the Admin Settings and reset the password. You cannot set the administrator  
password from a remote location.  
Note that if you establish an administrator’s password during the setup wizard,  
you will need to enter it each time you wish to change advanced settings.  
Running the Setup Wizard  
You can run the setup wizard in either of these two ways.  
Directly on the system — Use the remote control to navigate the screens and  
enter information. You can use the number pad on the remote control to enter  
text just like you can with a cell phone.  
From a remote location — Use a web browser to access the V500 web interface.  
To do this, your network must be set up and you need to know the IP address  
of the system; therefore, this may not be an option if you are installing your  
system for the first time in a new location. For more information about remote  
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Chapter 3 - Configuring Network Use  
Configuring Your IP Connection  
To configure your IP network connection, you need to:  
Configure LAN properties  
Set up your IP network connection  
Configure IP network support  
Configuring LAN Properties  
The first step in setting up your IP connection is to configure the LAN properties.  
If you are connecting your V500 system directly to a cable or DSL modem, before  
you begin you need to know the public IP address assigned to your system by your  
Internet Service Provider (ISP). Your ISP will provide you with one of these IP  
addresses:  
Static IP address – This address is reserved for your system and will not  
change. When you configure the LAN properties of the system, choose the  
Enter IP Address Manually option.  
Your ISP should also provide you with the DNS server address, default  
gateway address, subnet mask, and WINS server IP address.  
Dynamic IP address – This address is obtained from your ISP’s DHCP server,  
and therefore may change. When you configure the LAN properties of the  
system, choose the Obtain IP Address Automatically option.  
When you choose this option, the DNS server address, default gateway  
address, and other settings should fill in automatically.  
To configure LAN properties:  
1. Go to System > Admin Settings > LAN Properties.  
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2. Configure these settings:  
Setting Description  
Connect to my LAN Check this to specify whether the system is part of the LAN.  
Allow IP Calls  
Host Name  
Check this to enable the system to make and receive IP calls.  
Indicates the system’s DNS name.  
If you change the Host Name, the system restarts.  
IP Address  
Specify how the system obtains an IP address:  
Obtain IP Address Automatically — Select this if the system  
gets an IP address from the DHCP server on the LAN.  
Enter IP Address Manually — Select this if the IP address will  
not be assigned automatically.  
Your IP Address is  
or  
If the system obtains its IP address automatically, this field  
automatically displays the IP address currently assigned to the  
system.  
Use the Following  
IP Address  
If you selected Enter IP Address Manually, enter the IP address  
here.  
Domain Name  
Displays the domain name currently assigned to the system if the  
system is a member of a corporate domain.  
If the system does not automatically obtain a domain name, enter  
one here if needed for your corporate network.  
DNS Servers  
Displays the DNS servers currently assigned to the system.  
If the system does not automatically obtain a DNS server address,  
enter up to four DNS servers here.  
Default Gateway  
Displays the gateway currently assigned to the system. (If you are  
using a router for Internet access, the Default Gateway will be the  
router’s internal address.)  
If the system does not automatically obtain a gateway IP address,  
enter one here.  
Subnet Mask  
Displays the subnet mask currently assigned to the system.  
If the system does not automatically obtain a subnet mask, enter  
one here.  
WINS Server  
Displays the WINS server currently assigned to the system.  
If the system does not automatically obtain a WINS server IP  
address, enter one here.  
WINS Resolution  
Sends a request to the WINS server for WINS name resolution.  
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Setting  
Description  
LAN Speed  
Specify the LAN speed to use. Note that the speed you choose  
must be supported by the switch.  
Choose Auto to have the switch negotiate the speed  
automatically. If you choose 10 Mbps or 100 Mbps, you must also  
select a duplex mode.  
Note: The LAN speed setting for the V500 and the switch must  
match. Polycom strongly recommends that you do not select Auto  
for either only the V500 or only the router; the settings for both  
must be the same. Typically, selecting Auto for both is sufficient.  
Duplex Mode  
Specify the Duplex mode to use. Note that the Duplex mode you  
choose must be supported by the switch.  
Choose Auto to have the network switch negotiate the Duplex  
mode automatically.  
Setting Up Your IP Network Connection  
The following is a list of the common ways you can connect your V500 to an IP  
network so that you can make video calls. Pick out the IP network connection type  
that most closely resembles how you plan to make your calls, then read the section  
that corresponds to that connection type. If you need help determining how your  
V500 connects to the network, contact your network administrator, network  
service provider, or Internet Service Provider (ISP).  
If you’re limiting your calls to other systems within your company’s intranet,  
If your V500 system plugs directly into a cable or DSL modem, without a  
router in between, refer to Calling Through a Cable or DSL Modem on  
If your V500 system connects to the network through a router, with or without  
a firewall or Network Address Translator (NAT), refer to Calling Through a  
If your V500 system is set up in a Demilitarized Zone (DMZ), refer to Calling  
Calling Within an Intranet  
An intranet is a private network within a company or organization. Calls within  
an intranet don’t access the Internet, so security isn’t an issue. Even if your  
company has a firewall, intranet calls remain within the firewall, so you can easily  
communicate with anyone within your office network.  
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If, therefore, you’re limiting your calls to other systems within your intranet, you  
don’t need to perform any additional network configuration to use your V500.  
Simply go on to the next section, Configuring IP Network Support on page 3-13.  
Calling Through a Cable or DSL Modem  
You can access the network and make video calls by directly connecting your V500  
to a cable modem or Digital Subscriber Line (DSL) modem, without using a  
network router.  
If you have a DSL connection and you are in a home environment or your DSL  
modem does not maintain a connection state automatically, Polycom recommends  
that you use a network router.  
Directly connecting your V500 to the network with a cable or DSL modem does not  
provide you with a security barrier between your home or business network and  
the Internet; however, it is an easy way to set up your V500 network connection.  
Systems set up outside a firewall are potentially vulnerable to unauthorized access. Visit the  
Polycom Security Center at www.polycom.com for timely security information. You can also  
register to receive periodic email updates and advisories.  
If your V500 system is directly connected to a cable or DSL modem, you don’t need  
to perform any additional network configuration to use your V500. Simply go on  
Calling Through a Network Router  
Network routers let you connect more than one computer, video conferencing  
system, or other device to your cable or DSL modem so that they all can share the  
same high-speed network connection. This is accomplished by using Network  
Address Translation (NAT) services. Routers also often offer firewall protection.  
In a typical IP network, all the devices within the network have their own  
unique IP address, which is available for everyone in or outside the network  
to access. With a NAT, each device within the network retains its own IP  
address, but the NAT presents a single IP address to the outside world. This  
provides an extra level of security because devices inside the network are  
masked behind that single, external IP address.  
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A firewall acts as a security barrier between one network and another. Often  
that barrier is between a smaller network, like you might have at your home  
or business, and an exterior network, such as the Internet. The firewall  
prevents unsolicited external network traffic from accessing your internal  
network.  
Because NATs and firewalls provide security for your network, they limit outside  
access to your internal network. Some access, however, is necessary for video  
communications. To enable your V500 to freely place and receive calls with the  
outside world, while still maintaining protection for your network, you must open  
ports in the firewall. This process is known as port forwarding or pinholing.  
The following sections describe the steps you need to take to place video calls  
through a network router, including:  
Configuring router port forwarding  
Configuring firewall and NAT properties on the V500  
Configuring Router Port Forwarding  
To make video calls with your V500 system when you have a router, you must  
open and assign ports in the firewall. This section describes how to do that with  
the most common routers from NetGear®, Linksys®, and D-Link®. Most other  
routers require similar procedures.  
Before you can change your router configuration, you must know:  
The IP address of your router, which you can find in your router’s  
documentation. (Note that many routers use the default address 192.168.1.1.)  
Your router’s administrator name and password, which you can find in your  
router’s documentation. (Note that many routers use the default user name  
admin and the password blank or password.)  
The IP address that has been assigned to your system if you’re using DHCP,  
which you can find on the LAN Properties screen. (See Configuring LAN  
Properties on page 3-3 for more information.)  
With any router brand or model, you must open the ports listed here:  
Port  
Function  
TCP or UDP  
TCP  
1720  
H.323 call setup  
3230-3235  
Signaling and control for audio, call,  
video, and data/FECC  
TCP  
3230-3253  
Audio and video RTP media streams UDP  
T.120 data collaboration TCP  
1503 (optional)  
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Refer to the Port Usage section in Appendix if you want advanced port  
configuration information.  
NetGear Routers  
The following procedure applies to NetGear MR814v2 and RP614v2 routers. If you  
have a different NetGear model, the settings may vary slightly. This procedure  
assumes that your router is correctly configured and connected to the Internet and  
that your network is operational.  
To configure a NetGear router:  
1. In a browser such as Internet Explorer, type the IP address of your router,  
which you can find in your router’s documentation.  
2. Log in to your router setup using the user name and password, which you can  
find in your router’s documentation.  
3. From the Advanced menu on the left of the page, select Port Forwarding.  
4. On the Port Forwarding page, select Add Custom Service.  
5. On the Ports-Custom Services page, enter this information for the first port  
you need to open (such as port 1720):  
Setting  
Description  
Service Name  
Any unique identifier (for example, you can use the text  
from the Function column in the table on page 3-7).  
Start Port  
The specific port or the starting value of the range of ports  
(see the table on page 3-7 for the list of ports).  
End Port  
The specific port or the ending value of the range of ports  
(see the table on page 3-7 for the list of ports).  
Server IP Address  
The IP address that the NAT has assigned to your system.  
NetGear routers automatically pass TCP and UDP traffic through the same port. You do  
not have to designate TCP or UDP when you open ports.  
6. Click Apply.  
7. Repeat Steps 4 through 6 of this procedure for the remaining ports that you  
need to open. (For the list of ports that you need to open, refer to the table on  
page 3-7.)  
8. When you have opened and assigned all of the ports listed in the table on page  
3-7, review the Port Forwarding page. Check that all the ports are correct,  
enabled, and assigned to the correct Server IP (internal) Address.  
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Linksys Routers  
The following procedure applies to the Linksys BEFSX41 router. If you have a  
different Linksys model, the settings may vary slightly. This procedure assumes  
that your router is correctly configured and connected to the Internet and that your  
network is operational.  
To configure a Linksys router:  
1. In a browser such as Internet Explorer, type the IP address of your router,  
which you can find in your router’s documentation.  
2. Log in to your router setup using the user name and password, which you can  
find in your router’s documentation.  
3. Locate the Port Range Forwarding page.  
Depending on your router model, the Port Range Forwarding page may be  
listed in the Advanced menu or the Applications and Gaming menu.  
4. On the Port Range Forwarding page, enter this information for the first port  
you need to open (such as port 1720):  
Setting  
Description  
Application  
Any unique identifier (for example, you can use the text  
from the Function column in the table on page 3-7).  
Start  
The specific port or the starting value of the range of ports  
(see the table on page 3-7 for the list of ports).  
End  
The specific port or the ending value of the range of ports  
(see the table on page 3-7 for the list of ports).  
TCP/UDP  
Either TCP or UDP, whichever is listed in the table on page  
3-7 for that particular port or range of ports. If the table lists  
both TCP and UDP, enter the Application twice: once as  
TCP and once as UDP.  
IP Address  
Enabled  
The IP address that the NAT has assigned to your system.  
Check this box.  
5. Repeat Step 4 of this procedure for the remaining ports that you need to open.  
(For the list of ports that you need to open, refer to the table on page 3-7.)  
6. When you have opened and assigned all of the ports listed in the table on page  
3-7, review the Port Range Forwarding list. Check that all the ports are correct,  
enabled, and assigned to the correct IP (internal) Address.  
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D-Link Routers  
The following procedure applies to the D-Link DI-604 router. If you have a  
different D-Link model, the settings may vary slightly. This procedure assumes  
that your router is correctly configured and connected to the Internet and that your  
network is operational.  
To configure a D-Link router:  
1. In a browser such as Internet Explorer, type the IP address of your router,  
which you can find in your router’s documentation.  
2. Log in to your router setup using the user name and password, which you can  
find in your router’s documentation.  
3. Select the Advanced tab.  
4. Click the Firewall button.  
5. On the Firewall page, enter this information for the first port you need to open  
(such as port 1720):  
Setting  
Enabled  
Name  
Description  
Click this radio button.  
Any unique identifier (for example, you can use the text  
from the Function column in the table on page 3-7).  
Action  
Click Allow.  
Source  
Interface: WAN  
IP Range Start: *  
IP Range End: (blank)  
Destination  
Interface: LAN  
IP Range Start: The IP address (internal) that the NAT has  
assigned to your system.  
IP Range End: (blank)  
Protocol: TCP, UDP, or * for both  
Port Range: The specific port or the starting and ending  
value of the range of ports (see the table on page 3-7 for  
the list of ports).  
Schedule  
Always (or select a time for the port to be open).  
6. When you have opened and assigned all of the ports listed in the table on page  
3-7, review the Firewall Rules list. Check that all the ports are correct, enabled,  
and assigned to the correct IP (internal) Address.  
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Configuring Firewall and NAT Properties  
Once you’ve set up your router, you must configure the V500 system so that it  
works with the firewall and NAT.  
Before making changes on the Firewall screen, you should know whether or not  
your firewall device is H.323 compatible. Firewall devices that are H.323  
compatible have been programmed with logic that can detect H.323 video  
conferencing traffic as it passes between the LAN and WAN. Because of this, they  
are able to open the necessary ports dynamically as needed, on a call-by-call basis.  
Some firewall devices can even insert the NAT Public WAN Address automatically  
during the H.323 call. For these devices, it is not necessary to configure the  
V500 system with fixed ports or even, in some cases, with NAT. Check with the  
manufacturer of your device to see if it supports H.323 compatibility.  
To set up the V500 system to work with a firewall and NAT:  
1. Go to System > Admin Settings > Network > IP > Firewall.  
2. Configure these settings:  
Setting  
Description  
Fixed Ports  
Specify whether to define the TCP and UDP ports.  
If you select Fixed Ports, the V500 system will restrict its port  
usage to the range of TCP and UDP ports you specify. (The  
system defaults to a range beginning with port 3230 for both  
TCP and UDP.) If you do not select Fixed Ports, the system  
will dynamically allocate ports on a call-by-call basis.  
If the firewall is not H.323 compatible, enable this option.  
If the firewall is H.323 compatible or if the system is not  
behind a firewall, you may not need to enable this option.  
TCP Ports  
UDP Ports  
Specify the range of TCP and UDP ports used by the system.  
Note: The TCP and UDP port ranges you open here must  
match those that you opened for your router (including TCP  
port 1720, which allows H.323 traffic). Refer to the previous  
information about opening ports for your router.  
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Setting  
Description  
NAT Configuration  
Specify whether the system should attempt to determine the  
NAT Public WAN Address automatically.  
If the system is behind a NAT that allows HTTP traffic, select  
Auto. The system will attempt to automatically discover the  
NAT Public WAN Address.  
If the system is behind a NAT that does not allow HTTP  
traffic or if Auto fails to discover the NAT Public WAN  
address, select Manual.  
If the system is not behind a NAT, select Off.  
If the system is behind a firewalled NAT router that is  
UPnP™ (Universal Plug and Play) certified, select UPnP.  
Many routers used in homes and small businesses support  
UPnP NAT traversal. If this is your situation, try selecting  
UPnP first. If this selection does not work for your router,  
select Auto or Manual.  
NAT Public (WAN)  
Address  
Displays the address that callers from outside the LAN use to  
call your system.  
If you chose to configure the NAT manually, enter the NAT  
Public WAN Address here. You can obtain this address by  
looking at your router configuration or by asking your network  
service provider.  
NAT is H.323  
Compatible  
Specify whether the system is behind a NAT that is capable of  
translating H.323 traffic.  
Address Displayed in  
Global Directory  
Specify whether to display this system’s public or private  
address in the Global Directory.  
Calling Through a Router, Using a DMZ  
A Demilitarized Zone (DMZ) is a way to configure a network so that the device  
that is in the DMZ (such as the V500) is served by the router, but is outside the  
firewall. Depending on your router, configuring the V500 system to be in the DMZ  
may affect its ability to communicate locally with other devices on the internal  
LAN.  
With a DMZ, no unauthorized external connections are allowed with the devices  
inside the firewall, but the V500 is allowed free access to the Internet. Therefore,  
this configuration leaves the V500 without protection from external sources.  
Systems deployed outside a firewall are potentially vulnerable to unauthorized access. Visit  
the Polycom Security Center at www.polycom.com for timely security information. You can  
also register to receive periodic email updates and advisories.  
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There are two types of DMZs:  
Virtual DMZ — With a virtual DMZ, all ports through the router are opened  
for the device in the DMZ (in this case, the V500). This has the affect of placing  
the V500 on the outside of the router’s firewall. Keep in mind, however, that  
the V500 may still be protected by some global firewall securities, which may  
adversely affect video conferencing.  
Physical DMZ — With a physical DMZ, there is an actual, physical port on  
your router, usually labeled DMZ, into which you plug your V500 LAN cable.  
This port places the V500 physically outside of the firewall, which is usually  
less restrictive, but is also less secure.  
Typically, you should only use a DMZ when other configurations fail to allow  
H.323 traffic to flow through unobstructed. If you do choose to place your V500 in  
a DMZ, you must:  
1. Make sure your router’s firewall software provides a DMZ.  
2. Assign the internal IP address of the V500 to the DMZ.  
For more information about how to perform these steps, refer to the  
documentation that came with your router.  
Configuring IP Network Support  
After you have configured LAN properties and set up your IP network connection,  
you may need to configure IP network support, depending on your network setup.  
The only setting that you must set for making IP video calls is Enable IP H.323 on  
the H.323 Settings screen. Settings for gateways, gatekeepers, SIP, and QOS are  
optional depending on your network infrastructure. For example, if your network  
does not have a gatekeeper or if you are not using SIP, you do not need to change  
either of these settings.  
Configuring H.323 Settings  
H.323 settings enable you to allow IP dialing, as well as set up gatekeepers and  
gateways:  
A gatekeeper supervises network traffic and manages functions such as  
bandwidth control and admission control. The gatekeeper also handles  
address translation, which allows you to make calls using static aliases instead  
of IP addresses that can change each day.  
A gateway performs code and protocol conversion between IP networks and  
ISDN, so that users on different networks can call one another. If the system is  
configured to use a gateway, you must also configure it to use a gatekeeper.  
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To configure H.323 settings:  
1. Go to System > Admin Settings > Network > IP > H.323 Settings.  
2. Configure these settings:  
Setting  
Description  
Enable IP H.323  
Check this to allow IP dialing.  
Display H.323  
Extension  
Check this if you want to place gateway calls by entering the H.323  
extension separately from the gateway ID.  
If you do not check this box, you can make gateway calls by  
entering the call information in this format:  
gateway ID + TCS4 delimiter + extension  
To determine your TCS4 delimiter, ask with your network provider.  
H.323 Name  
This is the name that gatekeepers and gateways can use to  
identify this system. You can make point-to-point calls using H.323  
names if both systems are registered to a gatekeeper.  
The H.323 Name is the same as the System Name, unless you  
change it. Your dial plan may define the names you can use.  
H.323 Extension  
(E.164)  
You can place point-to-point calls using the extension if both  
systems are registered with a gatekeeper.  
The default H.323 Extension is based on the system serial  
number, but you can change it. Your dial plan may define the  
extensions you can use.  
3. If you have a gatekeeper, select  
and configure these settings:  
Setting  
Description  
Use Gatekeeper  
Select one of the following, but keep in mind that gateways and  
gatekeepers are required for calls between ISDN and IP networks:  
Off — Calls do not use a gatekeeper.  
Auto — System automatically finds an available gatekeeper.  
Specify — Calls use the specified gatekeeper. Enter the  
gatekeeper’s IP address or name (for example,  
gatekeeper.companyname.usa.com or 255.255.255.255).  
H.323 Name  
This is the name that gatekeepers and gateways use to identify  
this system. You can make point-to-point calls using H.323 names  
if both systems are registered to a gatekeeper.  
The H.323 Name is the same as the System Name, unless you  
change it. Your dial plan may define the names you can use.  
H.323 Extension  
(E.164)  
You can place point-to-point calls using the extension if both  
systems are registered with a gatekeeper.  
The default H.323 Extension is based on the system serial  
number, but you can change it. Your dial plan may define the  
extensions you can use.  
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Setting  
Description  
Outbound Call  
Route  
If your system uses a gatekeeper, you can specify whether  
outbound ISDN calls are routed through an IP-to-ISDN gateway or  
through an ISDN line directly connected to the V500 system.  
Gatekeeper IP  
Address  
If you chose to use an automatically selected gatekeeper, this field  
automatically displays the gatekeeper’s IP address.  
If you chose to specify a gatekeeper, enter the IP address of the  
gatekeeper here.  
Alternate  
Gatekeeper  
If your H.323 network infrastructure has been configured to use an  
alternate gatekeeper when the primary gatekeeper is not  
available, the alternate gatekeeper is displayed in this field.  
Alternate gatekeeper support is configured on the primary  
gatekeeper, and the V500 is notified of this configuration when it  
registers to the gatekeeper on startup.  
4. If you have a gateway, select  
and configure these settings:  
Setting  
Description  
Country Code  
Area Code  
Number  
Enter the country code for the system’s location.  
Enter the area or city code for the system’s location.  
Enter the gateway’s number.  
H.323 Extension  
(E.164)  
You can place point-to-point calls using the extension if both  
systems are registered with a gatekeeper.  
The default H.323 Extension is based on the system serial  
number, but you can change it. Your dial plan may define the  
extensions you can use.  
Gateway Number  
Type  
Select the number type users must enter to call this system:  
Direct Inward Dial (DID) — Users enter an internal extension  
to call this system directly.  
Note: If you choose this option, you must also register the  
number with the gatekeeper as an E.164 alias.  
Number + Extension — Users enter the gateway number and  
the system’s extension to call this system.  
Number of Digits in  
DID Number  
Enter the number of digits in the DID number.  
The national or regional dialing plan for your location determines  
the standard number of digits. For instance, the US standard is 7  
digits.  
Number of Digits in  
Extension  
If you selected Number + Extension, you must enter the number  
of digits in the extension.  
Your organization’s dial plan determines this number.  
5. Select  
and enter a prefix or suffix for each bandwidth you want to allow  
for gateway calls.  
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Be sure to configure the gateway to use the same prefixes and suffixes you define for  
the system.  
Configuring SIP Settings  
The Session Initiation Protocol (SIP) is a signaling protocol for Internet  
conferencing.  
If you are unfamiliar with SIP, Polycom recommends that you do not change the  
default settings.  
To configure the SIP settings if your network supports SIP:  
1. Go to System > Admin Settings > Network > IP > SIP Settings.  
2. Configure these settings:  
Setting  
Description  
Enable SIP  
Check this to allow the system to make calls using SIP.  
Select the protocol the system uses for SIP signalling.  
Transport Protocol  
The SIP network infrastructure in which your V500 system is  
operating determines which protocol you should choose. For  
example, if your V500 system is operating in a Microsoft Live  
Communication Server (LCS) SIP network, choose TCP. If your  
V500 system is operating in a Nortel Multimedia Communication  
Server (MCS) SIP network, choose UDP.  
Password  
Enter the password that authenticates the system to the Registrar  
Server.  
User Name  
Proxy Server  
Enter the system’s SIP name or leave this field blank if you want  
to use the system’s IP address as the SIP user name.  
Enter the DNS name or IP address of the SIP Proxy Server, or  
leave this field blank if no proxy server is used.  
By default, the SIP signalling is sent to port 5060 on the proxy  
server. To specify a different port, add it to the address as shown  
here:  
255.255.255.255:5070  
Registrar Server  
Enter the name or IP address of the SIP Registrar Server.  
By default, the SIP signalling is sent to port 5060 on the registrar  
server. To specify a different port, add it to the address as shown  
here:  
255.255.255.255:5070  
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Configuring Quality of Service (QOS)  
If your network is configured to recognize and prioritize network traffic using  
QOS, you can configure the V500 system to mark IP packets with the values  
recognized by your network. Keep in mind that enabling QOS on the V500 is not  
enough; all devices in the network path must also be configured for QOS.  
If you are unfamiliar with QOS, Polycom recommends that you do not change the  
default settings.  
To configure the Quality of Service (QOS) options:  
1. Go to System > Admin Settings > Network > IP > Quality of Service.  
2. Configure these settings:  
Setting  
Description  
Type of Service  
Select your service type:  
IP Precedence — Lets you specify the priority of IP packets  
sent to the system. The value, which you enter in the Type of  
Service Value field, can be between 0 and 5.  
DiffServ —Lets you specify a priority level between 0 and 63.  
Enter the value in the Type of Service Value field.  
Type of Service  
Value  
Specify the IP Precedence or Diffserv value for Video, Audio, and  
Far-Site Camera Control.  
Enable PVEC  
Check this if you want the system to use PVEC (Polycom Video  
Error Concealment) if packet loss occurs.  
Dynamic  
Bandwidth  
Check this if you want the V500 system to dynamically scale the  
bandwidth to best suit the network conditions.  
Maximum Transmit  
Bandwidth  
Specify the maximum transmit line speed between 48 Kbps and  
512 Kbps.  
Since DSL and cable modems typically allow for faster download  
(receive) speeds compared to upload (transmit) speeds, this  
setting enables you to regulate differences.  
Maximum Receive  
Bandwidth  
Specify the maximum receive line speed between 48 Kbps and  
512 Kbps.  
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Administrator’s Guide for the V500 System  
Configuring Your ISDN Connection  
If you have the ISDN option, you can connect your V500 through ISDN as well as  
through one of the IP network connections described earlier in this chapter.  
Preparing Your ISDN Network  
Before you set up your connection using ISDN:  
1. Refer to the Preparing Your Network for Collaboration document, available at  
This document contains information you need to get your network ready, such  
as worksheets that will help you order ISDN. Note that this document may not  
pertain to all countries.  
2. Obtain this information from your ISDN service provider:  
ISDN address  
SPIDs (in North America only)  
ISDN switch protocols  
Configuring the ISDN Network Interface  
To configure the ISDN network interface settings:  
1. Go to System > Admin Settings > Network > ISDN.  
2. Configure these settings:  
Setting  
Description  
Enable ISDN H.320 Check this to allow your system to make H.320 (ISDN) calls.  
Outside Line  
Dialing Prefix  
Enter the ISDN dialing prefix used to call outside the network.  
Enter the protocol used by your network’s switch.  
ISDN Switch  
Protocols  
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Setting  
Description  
ISDN Voice  
Algorithm  
Enter which voice algorithm (Alaw or uLaw) you want to use for  
ISDN voice calls.  
Do not change this setting unless you experience audio issues in  
all ISDN voice calls.  
Auto BRI  
Configuration  
Check this to allow the NI-1 switch to automatically configure the  
directory numbers and SPIDs.  
This setting is only available if you have selected the NI-1 switch  
protocol.  
3. Select  
and configure these settings:  
Setting  
Description  
Area Code  
Enter the area code for this system’s location.  
Directory Numbers  
Enable  
Enter the numbers assigned to the B1 and B2 channels for the  
BRI line.  
The two numbers for a line may be the same or different,  
depending on the switch protocol in use.  
Check this to enable the ISDN line.  
If you selected the Standard ETSI Euro ISDN protocol, you must  
enable the BRI line.  
The ISDN BRI Numbers screen also displays the country selected as the  
system’s location and the Country Code used for international calls to the  
system. To specify the system’s location, go to System > Admin Settings >  
General Settings > Location. The system automatically supplies the country  
code when you specify the country.  
4. If you have configured the ISDN switch protocol to be AT&T 5ESS Multipoint,  
NI-1, or Nortel DMS-100, select  
by your service provider.  
and enter the ISDN BRI SPIDs provided  
After you enter the SPIDs, the system verifies them. If the system is unable to  
verify the SPIDs, make sure the system is connected and that the ISDN  
numbers you entered are correct.  
If you do not have the SPIDs from your service provider, you can click Start to  
Auto-Detect SPIDs.  
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Administrator’s Guide for the V500 System  
Configuring Call Preferences  
Call preferences help you manage the network bandwidth used for calls. For  
example, you can specify the default and optional call settings for outgoing calls,  
and limit the call speeds for incoming calls.  
If you have just set up your network, use the screens described in this section to  
specify your call settings. If your network has been set up for some time, but you  
notice that your call quality is not optimal, you may want to change some of these  
call preference settings to increase the quality of your calls.  
To configure your call preferences:  
1. Go to System > Admin Settings > Network > Call Preference.  
2. Configure these settings:  
Setting  
Description  
Enable H.329  
Check this to specify standards-based People+Content data  
collaboration.  
Note: Not all H.323 devices recognize this new standard. You can  
try disabling this option if you suspect a compatibility issue.  
Enable IP H.323  
Enable SIP  
Check this to allow the system to make IP calls.  
Check this to allow the system to use SIP when connecting IP  
calls.  
Enable ISDN H.320 If you have the ISDN option, check this to allow the system to  
make ISDN calls.  
Enable Voice Over  
ISDN  
If you have the ISDN option, check this to allow the system to  
make voice-only calls to phones connected to an ISDN network,  
such as an organization’s PBX.  
3. If you have the ISDN option, select  
to go to the Network Dialing screen  
and specify the dialing order preference between IP and ISDN.  
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4. Select  
to go to the Preferred Speeds screens and configure these settings:  
Setting  
Description  
PreferredSpeed for Enter the speed that will be used for calls placed from this system  
Placing Calls  
in either of these cases:  
When Call Quality is set to Auto on the home screen and  
Directory screen  
When the Call Quality option is not available for users  
If the far-site system does not support the speed you select, the  
system automatically negotiates a lower speed.  
Note: Cable and DSL modems typically have bandwidth  
restrictions for upload (transmit) and download (receive).  
Therefore, if you’re making calls through a cable or DSL modem,  
you need to find out what your upload and download capabilities  
are in order to select the correct speed for your system. If you  
don’t know, ask your ISP.  
Maximum Speed  
for Receiving Calls  
If you want to restrict the bandwidth used when receiving calls,  
enter the speed here. For example, if you have a DSL connection  
that it is limited to 384 Kbps upload and 1.5 MB download, you  
should restrict your calls to 384 Kbps or less for better call results.  
If the far site attempts to call the system at a higher speed than  
selected here, the call is re-negotiated at the speed specified in  
this field.  
One way to determine what your optimal call speeds should be is to select the lowest call  
speed for each direction: upload and download. Try the call at that speed and see how it  
looks. You can then keep increasing the call speeds and checking the results until you find  
your optimal call speed for each direction.  
Keep in mind, however, that optimal call speeds may vary at different times of day depending  
on the traffic on the network. Also, if another system in the video call cannot upload at the  
speed you specified, the call may suffer from poor video quality or you may not be able to  
view video at all (black screen). Call speeds also do not reflect additional IP overhead (such  
as timestamps) of approximately 20%.  
5. Select  
to go to the Call Speeds screen and specify the call speeds to make  
available to users, if you are allowing them to choose speeds on a call-by-call  
basis.  
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Configuring the Global Directory  
If you use the Polycom Global Management System, you can configure your  
system to use the Global Directory. The Global Directory provides a list of other  
systems that are registered with the Global Directory Server and are available for  
calls. The other systems appear in the Directory, allowing you to place calls to other  
users by selecting their names.  
Configuring the Directory Server Settings  
To configure the Directory Server settings:  
1. Go to System > Admin Settings > Global Services > Directory Servers.  
2. Configure these settings:  
Setting  
Description  
Global Directory  
(GDS)  
Specifies the IP address or DNS address of the Global Directory  
Server. You can enter up to five addresses.  
Register  
Registers this system with the Global Directory Server.  
Lets you enter the Global Directory password, if there is one.  
Displays other registered systems in the Global Directory.  
Password  
Display Global  
Addresses  
Display Name in  
Global Directory  
Specifies whether to display the system’s name in the Global  
Directories of other registered systems.  
Save Global  
Copies the Global Directory to this local system.  
Directory to System  
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Setting the Dialing Rules  
If your system is connected to a private network and also to a public network, you  
may need to specify the codes and prefixes necessary for dialing other systems.  
To set the dialing rules:  
1. Go to System > Admin Settings > Global Services > Dialing Rules.  
2. Configure these settings:  
Setting  
Description  
Always Dial Area  
Code  
Specifies that calls to sites in the same area code must include  
the area code.  
Dial 1+ for all USA  
calls  
Specifies that calls to systems in the United States must include  
a “1” before the area code.  
Placing a Test Call  
When you finish configuring the system, you can use one of the sample numbers  
in the directory to test your setup.  
To place a test call:  
1. On the Place a Call screen, select  
Directory.  
2. Select Category.  
3. Select Sample Sites and highlight a location.  
4. Press Call on the remote control.  
You can also find a list of worldwide numbers that you can use to test your V500 system at  
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If you have trouble making video calls:  
Make sure the number you dialed is correct, then try the call again. For  
example, you may need to dial 9 for an outside line or include a long distance  
access code or country code.  
To find out if the problem exists in your system, ask the person you were trying  
to reach to call you instead.  
Find out if the system you are calling has its power turned on and is  
functioning properly.  
If you can make calls but not receive them, make sure that your system is  
configured with the correct number.  
Checking System Status  
The System Status screen provides detailed information about system settings, IP  
and ISDN connections, time server connections, and other information that is  
important to the functioning of the system. For an explanation of any of the status  
items, select the item and press  
on the remote.  
When there is a change in system status that is a potential problem, you see an alert  
at the bottom of the Place a Call screen.  
To view System Status information:  
>> Go to System > Diagnostics > System Status.  
To get information about a status message:  
>> Select the status message and press  
or  
on the remote control.  
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Keeping your Software Current  
If you have Internet access and a software key, you can use the web-based  
Softupdate application to upgrade the V500 software. If you do not have Internet  
access, your reseller can supply you with the V500 software update on CD-ROM.  
To upgrade your software via the Internet:  
1. Before you begin, read the Release Notes, available at the Polycom Resource  
Center at www.polycom.com, for information about the latest software  
version.  
2. Find your product page at the Polycom Product Resource Center, and  
download the V500 software update file in .zip format.  
3. Double-click the software.zip file to extract the file.  
4. Double-click Softupdate.exe to run the update program.  
Do not power off the system during the software update process. If the update is interrupted,  
the system reverts to its original software version.  
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4
Designing the User Experience  
Everybody who uses the Polycom V500 system has different needs. That’s why  
your system has a customizable user interface. You can design the video  
conferencing experience to meet your needs and the needs of any other users who  
use the system.  
You can customize the behavior of the system, and then build in various access  
levels for the different users, depending on how much or how little you want them  
to change system behaviors.  
When you set up the system for the first time, the system is configured with the  
most commonly used settings. If you need to change any of these initial settings,  
you can adjust the screen settings as described in this chapter.  
If you established an administrator’s password during the initial configuration,  
you must enter it each time you change advanced settings.  
What’s in this Chapter?  
Page  
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Managing User Access to Settings and Features  
You can manage access to various settings and features by using passwords and by  
configuring the system to show only those options you want other users to see.  
To maintain this  
security level:  
You can allow users to:  
High  
Call only the numbers you specify on the home screen.  
(Kiosk mode)  
Medium  
Place calls using the restrictions you specify for length of call,  
type of call, and use of the directory.  
Low  
Configure user settings.  
Very low  
Configure all system settings.  
Setting the Admin Password  
Set an administrator’s password to restrict who can:  
Make changes other than those in the User Settings screen  
Update the software  
Perform remote management using the V500 web interface  
To set or change the Admin Password:  
1. Go to System > Admin Settings > General Settings > Security.  
2. Enter or change the password.  
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To reset a forgotten Admin Password:  
1. Get the system’s serial number from the system or from the System  
Information screen.  
2. Go to System >Diagnostics > Reset System.  
3. Enter the system’s serial number and select Delete System Settings.  
4. Select Reset System.  
When the system completes the reset, it leads you through the setup wizard. You  
can enter a new Admin Password when you set up the system.  
Screens that Require the Admin Password for Access  
The following diagram shows top-level system screens. All screens within Admin  
Settings require the administrator’s password.  
System Information  
Utilities  
Admin Settings  
Diagnostics  
User Settings  
General Settings  
System Settings  
Network  
Monitor  
Camera  
Audio  
LAN Properties  
Global Services  
Directory Servers  
Dialing Rules  
HomeScreenSettings  
Security  
SNMP  
Management Servers  
Account Validation  
My Information  
Location  
IP  
H.323 Settings  
SIP Settings  
Quality of Service  
Firewall  
ISDN  
Call Preference  
Recent Calls  
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Letting Users Customize the Workspace  
You can allow other users of the V500 system to change common user preferences  
by providing access to the User Settings screen.  
To allow users to customize the workspace:  
1. Go to System > Admin Settings > General Settings > Security.  
2. Check the Allow Access to User Settings option to make the User Settings  
button available to users on the System screen.  
User Settings contains the following options:  
Backlight Compensation  
Camera Brightness  
Meeting Password  
Auto-Answer Point to Point  
Mute Auto-Answer Calls  
PIP  
Keypad Audio Confirmation  
Color Scheme  
Far Site Name Display Time  
Dual Monitor Emulation  
Allow Video Display on Web  
These options are also available to the administrator on the Admin Settings screens.  
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Limiting What Users Can Do With the System  
You can limit what you allow other users to do with the system by configuring the  
following:  
Maximum Time in Call — If you want to specify the maximum time a call can  
last, go to System > Admin Settings > General Settings > System Settings >  
Call Settings and enter the maximum call length allowed.  
Allow Directory Changes — If you do not want anyone to save changes to the  
local directory of the system, go to System > Admin Settings > General  
Settings > System Settings > Directory and clear this option.  
Using the System for Specialized Applications  
You can customize the system to show only a specific set of numbers to call. This  
mode, also known as “kiosk mode,” can be used for specialized applications, such  
as customer query stations or systems used for calling the same numbers on a  
regular basis. Kiosk mode requires little or no training and instructions can be  
incorporated into the screen design.  
See Designing the Home Screen on page 4-18 for more details about the kiosk  
mode and its applications.  
Designing Video Behaviors  
You can configure the following video behaviors to accommodate your  
environment:  
Camera Settings  
TV Monitor  
Dual Monitor Emulation  
Monitor’s Color Balance  
People+Content IP  
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Configuring Camera Settings  
The Camera screen lets you specify camera settings.  
To configure camera settings:  
1. Go to System > Admin Settings > Camera.  
2. Configure these settings:  
Setting  
Description  
Backlight  
Compensation  
Specifies whether to have the camera automatically adjust for a  
light background. Backlight compensation is best used in  
situations where the subject appears darker than the background.  
Camera  
Brightness  
Specifies how much light is let into the camera’s iris. A low number  
allows in less light; a high number allows in more light.  
Power Frequency  
Synchronizes the screen display with the local electrical power  
frequency in order to eliminate video flicker. Typically, the default  
setting is correct for your system and location. However, if your  
system experiences video flicker, you may want to change the  
setting:  
60 Hz — Select this if the power frequency in your location is 60  
Hz, but you have a PAL system.  
50 Hz — Select this if the power frequency in your location is 50  
Hz, but you have an NTSC system.  
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Configuring the TV Monitor  
The V500 system allows you to customize the display to suit your room and  
equipment configuration.  
To configure the TV monitor:  
1. Go to System > Admin Settings > Monitor.  
2. Configure these settings:  
Setting  
Description  
Monitor  
Specifies the monitor’s aspect ratio:  
4:3 — Select if you are using a regular TV monitor.  
16:9 — Select if you are using a wide screen monitor and  
configuring for dual-monitor emulation.  
You can set a wide-screen monitor to 16:9 to resize the UI screens  
even if you do not configure it for dual-monitor emulation. The  
far-site video is displayed in the same way for both settings.  
Note: If you select 16:9, you will also need to set up the monitor for  
full-screen display. In the monitor’s setup menu, choose the setting  
that stretches the picture uniformly without clipping the edges.  
Use this setting:  
Not this setting:  
PIP  
Specifies PIP (Picture-in-Picture) behavior:  
On — The PIP window stays on for the duration of the call.  
Off — The PIP window is not displayed during the call.  
Auto — The PIP window is displayed when a user picks up the  
remote.  
Note: PIP settings are also available in the User Settings screen.  
Users can turn the PIP on or off and change its location on the  
screen using the PIP button on the remote control.  
Display Icons in a  
Call  
Specifies whether to display all on-screen graphics, including icons  
and help text, during calls.  
Snapshot  
Timeout  
Lets you choose whether to have snapshots time out after a period  
of four minutes, after which the system returns to live video.  
If you want to return to live video before four minutes have elapsed,  
press the Near button on the remote control twice.  
Dual Monitor  
Emulation  
Specifies whether both sites are displayed in a split-screen mode  
when using one monitor.  
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Using Dual Monitor Emulation  
With Dual Monitor Emulation, you see both near and far sites on one TV monitor in two  
different views. During presentations, you see content and the near and far sites.  
Setting Up  
On the monitor’s setup menu, select the full-screen setting that  
stretches the picture uniformly, without clipping.  
On the TV Monitor screen:  
1. If you are using a wide screen monitor, set Monitor to 16:9.  
Otherwise, set Monitor to 4:3.  
2. Select Dual Monitor Emulation.  
Using in a Call  
Call connects  
Near and far site are the same size  
and appear side by side.  
Far site  
Near site  
Near site presses PIP  
Size of far site window increases.  
Far site presents to near site  
Content, near site, and far site are displayed in  
Dual Monitor Emulation mode.  
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Adjusting the Monitor’s Color Balance  
In most cases, the monitor you connect to your system provides natural color  
without any adjustment. Depending on your environment as well as the model of  
monitor, however, the video may exhibit one of these problems:  
Picture is too dark  
Colors appear faded  
Picture has too much of one color — for example, the picture may appear  
greenish  
If you notice any of these, the monitor needs to be adjusted.  
To adjust the monitor for natural color:  
1. Go to System > Diagnostics > Video.  
2. Select the Color Bars icon to display the color bar test screen.  
3. Adjust the color using the monitor’s controls for color, contrast, and  
brightness. Your monitor may also have controls for tint and temperature.  
4. When the colors look right on the test screen, press the  
Near button on the  
remote control to stop the Color Bars test and show video of the room.  
5. If the color appears natural, you do not need to make further adjustments.  
If the color still needs adjustment, use the monitor’s controls to make small  
adjustments until the picture appears natural.  
Displaying Content with People+Content IP  
People+Content IP is an optional software application available for the  
V500 system. It enables a presenter to show content from a computer to other sites  
in a video conference using only an IP network connection.  
The presenter can show PowerPoint® slides, video clips, spreadsheets, or any  
other type of content that runs on a computer. Supported resolutions include CIF,  
SIF, 4CIF, 4SIF, VGA, SVGA, and XGA.  
Before a presenter can use a computer to show content with People+Content IP,  
you need to:  
Enable People+Content IP on the V500 system.  
When you purchase this option, you receive a software activation key. This key  
allows you to enable People+Content IP on a V500 system.  
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Install People+Content IP on the computer(s) that the presenter will use to  
show content.  
You don’t need to change the computer resolutions and you don’t need special  
cables or hardware, but the computer(s) must meet these requirements:  
Operating System: Windows 2000, Windows XP Home, or Windows XP  
Professional  
Minimum computer: 500 MHz Pentium® III (or equivalent); 256 MB  
memory  
Recommended computer: 1 GHz Pentium III (or equivalent); 500 MB  
memory  
Note that, although you can install People+Content IP on only one video  
conferencing system, you can install it on an unlimited number of computers.  
Connect the computer(s) to the IP network.  
For information about purchasing the People+Content IP option, please contact your  
Polycom distributor.  
To enable People+Content IP on a V500 system:  
1. On a computer, open a web browser and go to the Polycom Resource Cneter  
Video Downloads page at http://extranet.polycom.com.  
2. Enter the license number you received when you purchased the  
People+Content IP option.  
3. Enter the serial number of the V500 system onto which you want to install  
People+Content IP.  
You will then receive a People+Content IP software activation key.  
4. Go to System > Admin Settings > General Settings > Options on the  
V500 system.  
5. Enter the People+Content IP software activation key.  
To install People+Content IP on a computer:  
1. On the computer, open a web browser and go to the Polycom Resource Center  
Video Downloads page at http://extranet.polycom.com.  
2. Locate the People+Content IP application and click the link to download the  
file locally.  
3. Double-click setup.exe.  
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4. When prompted, download the file locally.  
5. Follow the steps in the Setup Wizard to finish installing the application on the  
computer.  
Anyone using that computer can then double-click on the People+Content IP  
icon to present content during video conferences using the V500 system.  
Make the application available to all users in your organization by downloading the setup.exe  
file to a local location that everyone can access.  
Designing Audio Behaviors  
This section describes how to configure the audio behaviors of the V500 system.  
To configure general audio settings:  
1. Go to System > Admin Settings > Audio.  
2. Configure these settings:  
Setting  
Description  
Master Audio Volume  
Sets the volume level for audio from the far site.  
Sets the volume level of the ring tone and user alert tones.  
Sound Effects  
Volume  
Incoming Video Call  
User Alert Tones  
Bass  
Specifies the ring tone used for incoming calls.  
Specifies the tone used for user alerts.  
Sets the volume level for the lower frequencies without changing  
the master audio volume.  
Treble  
Sets the volume level for the higher frequencies without  
changing the master audio volume.  
Mute Auto-Answer  
Calls  
Specifies whether to mute incoming calls.  
If you select this option, incoming calls are muted until you press  
the Mute button on the remote control.  
Enable Internal  
Ringer  
Specifies an additional ring tone when receiving an incoming  
call.  
The ringer is built into the system and will alert you to incoming  
calls even if the TV monitor connected to the system is powered  
off.  
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Designing General System Behaviors  
You can configure the following general system behaviors to accommodate the  
needs of your organization:  
Call Settings  
Remote Control Behavior  
Directory Settings  
Call Answering Mode  
AES Encryption  
Passwords and Security Options  
Date, Time, and System Location  
Configuring Call Settings  
The Call Settings screens provide access to high-level options for the entire system.  
For convenience, some of the User Settings options are repeated on these screens.  
To configure call settings:  
1. Go to System > Admin Settings > General Settings > System Settings > Call  
Settings.  
2. Configure these settings:  
Setting  
Description  
Maximum Time in  
Call  
Enter the maximum number of minutes allowed for call length.  
When that time has expired, you see a message asking you if you  
want to hang up or stay in the call. If you do not answer within one  
minute, the call automatically disconnects. If you choose to stay  
in the call at this time, you will not be prompted again.  
Auto-Answer Point  
to Point  
Specifies whether to answer incoming point-to-point calls  
automatically.  
Display Time in Call Specifies whether to display the elapsed time or the local time  
during a call. You can also choose not to display the time.  
Call Detail Report  
Specifies whether to generate a report of all calls made with the  
system. When selected, details for all calls can be viewed via the  
V500 web interface and downloaded as a .csv file.  
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Setting  
Description  
Recent Calls  
Specifies whether to display the Recent Calls button on the home  
screen. The Recent Calls screen lists the site number or name,  
the date and time, and whether the call was incoming or outgoing.  
Note: If the Call Detail Report option is not selected, the Recent  
Calls option is not available.  
Far Site Name  
Display Time  
Specifies the time period the far-site name appears on screen  
when calls first connect.  
Configuring Remote Control Behavior  
You can customize the behavior of the remote control to support the your  
environment.  
To configure remote control behavior:  
1. Go to System > Admin Settings > General Settings > System Settings >  
Remote Control.  
2. Configure these settings:  
Setting  
Description  
Keypad Audio  
Confirmation  
Specifies whether to play a voice confirmation of numbers  
selected with the remote control.  
Remote Control  
Keypad  
Specifies whether the camera creates DTMF tones when the  
remote control keypad buttons are pressed.  
Configuring Directory Settings  
You can customize the behavior of the Directory on the Directory screen.  
To configure system settings:  
1. Go to System > Admin Settings > General Settings > System Settings >  
Directory.  
2. Configure these settings:  
Setting  
Description  
System Name  
Enter or change the system name in this field. This name appears  
on the screen for the far site when you are making calls.  
Allow Directory  
Changes  
Specifies whether you can save changes you make to the  
directory.  
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Setting  
Description  
Confirm Directory  
Additions  
Specifies whether you are prompted to confirm new directory  
entries when saving the information for the last site called.  
Confirm Directory  
Deletions  
Specifies whether you are prompted to confirm deletions of  
directory entries.  
Setting the Call Answering Mode  
You can choose to answer calls automatically or manually, or you can set the  
system to automatically refuse any incoming calls.  
To set the call answering mode:  
1. Go to System > Admin Settings > General Settings > System Settings > Call  
Settings.  
2. Select Auto-Answer Point to Point.  
3. Select one of the following:  
Yes – Answers calls automatically.  
No – Enables you to answer calls manually.  
Do Not Disturb – Refuses incoming calls automatically. The caller receives  
a message that the site is unavailable.  
Automatically answering calls is convenient, but keep in mind that an unexpected caller  
could interrupt you or see and hear you without your knowledge. If you still want to  
automatically answer calls but you want to prevent incoming callers from seeing and hearing  
you, you can choose to mute all automatically answered calls and make sure your lens cover  
is closed.  
Enabling AES Encryption  
AES encryption is a standard feature on every V500 system.  
To enable AES encryption:  
>> Go to System > Admin Settings > General Settings > Security and select AES  
Encryption.  
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Setting Passwords and Security Options  
You can enter or change the administrator and meeting passwords as well as  
specify whether to allow remote access to the system.  
To set passwords and security options:  
1. Go to System > Admin Settings > General Settings > Security.  
2. Configure these settings:  
Setting  
Description  
Admin Password  
Enter or change the Admin password.  
When the Admin password is set, you must enter this password  
to:  
Make configuration changes not in the User Settings screen.  
Update the software.  
Manage the system using the V500 web interface.  
Meeting Password  
Enter or change the meeting password, if any.  
Allow Access to  
User Settings  
Specifies whether the User Settings screen is accessible to users  
via the System screen.  
Uncheck this option if you do not want users to change  
environmental settings.  
AES Encryption  
Specifies whether to encrypt calls with other sites that support  
AES encryption.  
Enable Remote  
Access  
Specifies whether to allow remote access to the system by:  
FTP  
Web  
Telnet  
SNMP  
You may select any of these, or any combination of them.  
Note: The system reboots if you change the remote access  
settings.  
Web Access Port  
Specifies the port to use when accessing the system using the  
V500 web interface.  
If you change this from the default (port 80), you will need to  
include the port number with the IP address when you use the  
V500 web interface to access the system. This makes  
unauthorized access more difficult.  
Allow Video Display  
on Web  
Specifies whether to allow administrators who use the V500 web  
interface to view the room where the system is located.  
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Setting Date, Time, and Location  
You can update the system with regional settings, including the location-specific  
language and calling parameters.  
To set the date, time, and location:  
1. Go to System > Admin Settings > General Settings > Location.  
2. Configure these settings:  
Setting  
Description  
Country  
Specifies the country where the system is located.  
Changing the country automatically adjusts the country code  
associated with your system number.  
Language  
Sets the language for the user interface.  
Country Code  
Area Code Required  
Specifies the country code for the system location.  
Specifies if an area code is required to place ISDN calls in the  
specified country.  
ISDN International  
Access  
Specifies the international code required for placing ISDN calls  
from the system location to another country.  
Room Telephone  
Number  
Indicates the telephone number of the room where the system is  
located.  
3. Select  
and configure these settings:  
Setting  
Description  
Date Format and  
Time Format  
Specifies your format preference for the date and time display  
and lets you enter your local date and time.  
Daylight Saving Time Specifies whether it is daylight saving time.  
Time Difference from  
GMT  
Specifies the time difference between GMT (Greenwich Mean  
Time) and your location.  
Display Time in Call  
Specifies the time display in a call:  
Elapsed Time – Displays the amount of time in the call.  
Local Time – Displays the local time on the screen during a  
call.  
Off – Time is not displayed.  
Time Server  
Specifies connection to a time server for automatic system time  
settings.  
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Customizing the Workspace Appearance  
You can customize the V500 system workspace appearance to suit your  
environment functionally and aesthetically.  
For example, by customizing the home screen into kiosk mode, anyone who uses  
the system only has to select a site and press the  
Call button on the remote  
control to place a call.  
Use the following sections to configure the general appearance of the system:  
Designing the Home screen  
Adding Sites to the Home screen  
Adding On-screen Instructions  
Changing Color Schemes  
Setting Ring Tones and Alert Tones  
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Designing the Home Screen  
Customize the system functionality according to your needs, skill level, and environment.  
Use the marquee to  
add instructions  
Infrequent Users (Kiosk Mode)  
Provide a simple workspace so no training is  
needed:  
Let users make calls to pre-defined  
numbers with one button click.  
Include a short  
list of specific  
items for users  
to select  
Include instructions on screen.  
New Users  
Provide more options but keep it simple:  
Dialing entry field  
Directory numbers  
Recent Calls  
Add features  
for users  
as needed  
Advanced Users  
Provide additional options for advanced video  
conferencing users:  
Call Quality  
Add more  
features as  
users gain  
experience  
User Settings, Diagnostics, and System  
Information  
Speed Dial list of frequently called sites  
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To design the home screen:  
1. Go to System > Admin Settings > General Settings > Home Screen Settings.  
2. Configure these settings:  
Setting  
Description  
Dialing Display  
Specifies which dialing option to display:  
Dialing entry field — Allows users to enter numbers manually.  
Display marquee — Displays text in the dialing entry field. Can  
be used to display user instructions. Users cannot enter numbers  
manually when this option is selected.  
None — Removes the dialing entry field from the screen.  
Call Quality  
Allows users to select the bandwidth for calls.  
H.323 Extension  
(E.164)  
Allows users to enter extensions on the home screen.  
Directory  
System  
Allows users to access the directory.  
Allows users to access the System screen, which includes User  
Settings, Diagnostics, and System Information.  
If you remove the System button, you can still access the System screen by navigating to  
the home screen, pressing Help on the remote, and selecting System.  
3. Select  
and configure these settings:  
Description  
Setting  
System Name  
Specifies whether to display the name of the system on the home  
screen above the PIP window.  
IP or ISDN  
Information  
Specifies whether to display the system’s IP address, ISDN number,  
or both on the home screen.  
Local Date and  
Time  
Specifies whether to display the local date and time on the home  
screen.  
Do Not Disturb  
Icon  
Allows users to set the system to automatically accept or ignore  
incoming calls using the Do Not Disturb button on the home screen.  
Call Detail Report Specifies whether to generate a report of all calls made with the  
system. When selected, all calls can be viewed through the V500  
web interface and downloaded as a .csv file.  
Recent Calls  
Allows users to access a list of recent calls made with the system by  
displaying the Recent Calls button on the home screen.  
If the Call Detail Report option is not selected, the Recent Calls  
option is not available.  
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4. Select  
and configure these settings:  
Setting  
Description  
Sites  
Allows users to access any pre-defined sites from a My  
Contacts/Speed Dial list on the home screen.  
Last Number  
Dialed  
Specifies whether to display the last number dialed or clear the  
address box on the home screen.  
Adding Sites to the Home Screen  
Creating Site buttons on the home screen makes it easy for you to place calls to sites  
that you call on a regular basis.  
Sites can appear as individual buttons or as part of a list called Speed Dial or My  
Contacts.  
You must enter the site information in the directory before creating specific Site buttons for  
the home screen.  
To add sites on the Home screen:  
1. Go to System > Admin Settings > General Settings > Home Screen Settings.  
2. Select  
three times to access the Sites screen.  
3. Select Add and choose the sites to add from the directory.  
4. Select either Speed Dial or Contacts as the name you want to appear on the  
button.  
Adding On-screen Instructions  
Using Marquee Text  
You can create marquee text to display in the dialing entry field on the home  
screen. You can create context-specific instructions or, if the home screen has Site  
buttons, the marquee text can provide information that helps other users choose  
which site to call.  
Marquee text does not support double-byte characters.  
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To enter marquee text:  
1. Go to System > Admin Settings > General Settings > Home Screen Settings.  
2. In Dialing Display, select Display Marquee and enter the text.  
You can also add marquee text through the V500 web interface.  
Using Screen Saver Text  
You can customize the V500 system to display text when the system is in sleep  
mode. For instance, you can display on-screen instructions.  
To enter screen saver text:  
1. On a PC, open a web browser.  
2. In the browser address line, enter the system’s IP address (for example,  
http://255.255.255.255) to go to the V500 web interface.  
3. Enter your user name and the password, if a password has been established.  
4. Click System Setup > Utilities > Screen Saver and enter:  
Text — Appears as scrolling text when the system is in sleep mode. You  
can use this scrolling text to provide instructions or next steps for users of  
the system.  
Logo Text — Appears underneath the logo before the system goes into  
sleep mode.  
5. Click Update.  
Changing System Appearance  
Different user interface color schemes are available, allowing you to coordinate the  
system interface with the room décor.  
To change the color scheme:  
1. Go to System > Admin Settings > General Settings > System Settings >  
Appearance.  
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2. Configure these settings:  
Setting  
Description  
Color Scheme  
Customizes the look of your system with different color schemes.  
Screen Saver Wait  
Time  
Specifies how long the system remains awake during periods of  
inactivity. The default is 3 minutes.  
You can allow users to change color schemes by allowing user access to the User  
Settings screen.  
Setting Ring Tones and Alert Tones  
To set ring tones and alert tones:  
1. Go to System > Admin Settings > Audio.  
2. Select a tone, as desired.  
To set the V500 system internal ringer:  
1. Go to System > Admin Settings > Audio.  
2. Select Enable Internal Ringer to specify an additional ring tone when  
receiving an incoming call.  
The ringer is built into the system and will alert you to incoming calls even if the TV  
monitor connected to the system is powered off.  
Configuring Closed Captioning  
You can provide real-time text transcriptions or language translations of the video  
conference by displaying closed captions on your system. When you provide  
captions for a conference, the captioner uses a web browser to listen to the  
conference audio and enter the caption text in the system’s web interface. When  
the captioner sends a unit of text, all sites see it on the main monitor for 15 seconds.  
The text then disappears automatically.  
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Audio Options for Closed Captioners  
When you provide captions for a conference, the captioner may be present, or may  
use a telephone or web browser to listen to the conference audio.  
The captioner must receive audio from the conference in one of these ways:  
Attending one of the conferences sites  
Listening to the conference via the V500 web interface  
Listening to the conference via a speakerphone in the room at one of the  
sites  
Options for Supplying Closed Captions to Conferences  
Captions can be provided in any language that uses the Latin alphabet.  
The captioner can enter caption text in one of these ways:  
In the room or remotely, using the V500 web interface  
In the room or remotely, using a Telnet session  
Providing Captions Via the V500 Web Interface  
Closed captioners can provide captions from inside the conference room, or from  
a remote location, by entering the captions directly into the V500 web interface, as  
shown in the diagram below.  
V500 web interface  
V500 System  
LAN  
LAN  
port  
To supply closed captions for a conference using the V500 web interface:  
1. On a PC, open a web browser.  
2. In the browser address line, enter the IP address of the system (for example,  
http://255.255.255.255) to go to the V500 web interface.  
3. Go to System Setup > Utilities > Closed Caption.  
4. Enter your user name and the password, if a password has been established.  
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5. In the Closed Caption screen, type the caption text into the text field. Text  
wraps to the next line after 59 characters.  
6. Press Enter to send the text to the sites in the conference.  
Providing Captions Via a Telnet Session  
Closed captioners can provide captions from inside the conference room, or from  
a remote location, by entering captions via a Telnet session, as shown in the  
diagram below.  
Telnet session  
V500 System  
LAN  
LAN  
port  
To supply closed captions for a conference using a Telnet session:  
1. On a PC, open a command line interface.  
2. Start a Telnet session using the V500 system IP address and port 24 (for  
example, telnet 255.255.255.24).  
3. Enter the command cc to start captioning.  
4. Press Enter to send the text.  
5. To stop sending closed captions, press Ctrl-Z.  
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Getting Started with Calling  
The system is installed and you’ve finished the network configuration and  
designed the behaviors. Now it’s time for you to start placing calls. You may want  
to spend time becoming familiar with basic calling tasks.  
The following resources are available:  
V500 System Getting Started Guide — This guide is for all users, from beginners  
to the more experienced. It covers meeting basics, different ways to place calls,  
how to use the remote control, and how to deliver presentations.  
It is included on the V500 system documentation CD and is also available on  
the web.  
Screen Help — The home and Directory screens have context-specific help.  
Users can press  
Help on the remote control to access help topics.  
www.polycom.com/videodocumentation — Refer to the video  
documentation page on the Polycom website for the latest documents  
supporting these products.  
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5
Managing the System Remotely  
You configure, manage, and monitor the system from a remote computer using the  
V500 web interface (the system’s web interface), the Polycom Global Management  
System, or SNMP.  
Your choice of management tool depends on your network environment:  
V500 web interface requires only a web browser to control the system.  
Polycom Global Management System requires the Global Management System  
application to be installed on your network.  
SNMP requires network management software on your network management  
station.  
What’s in this Chapter?  
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Using the V500 Web Interface  
You can use the V500 web interface to perform most of the calling and  
configuration tasks you can perform on the local system.  
Accessing the V500 Web Interface  
To configure your browser to use the V500 web interface:  
1. Be sure that you use Microsoft Internet Explorer 6.0 or later as your web  
browser.  
2. Configure these settings:  
Allow cookies: Enabled  
Force pages to reload on every visit to a page: Enabled  
To access the system using the V500 web interface:  
1. On a PC, open a web browser.  
2. In the browser address line, enter the system’s IP address (for example,  
http://255.255.255.255) to go to the V500 web interface.  
3. Enter adminas the user name, and the password, if a password has been  
established.  
You can use the V500 web interface to configure all of the system settings except the remote  
management settings. For security reasons, these settings must be configured on the local  
system by an administrator.  
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Room Monitoring with the V500 Web Interface  
The Web Director feature within the V500 web interface allows administrators of  
the V500 system to monitor a call or the room where the system is installed.  
For security reasons, this feature can only be enabled on the local system by an  
administrator.  
To enable room monitoring:  
1. Go to System > Admin Settings > General Settings > Security.  
2. Select Allow Video Display on Web to allow the room to be viewed remotely.  
To view a room:  
1. On a PC, open a web browser.  
2. In the browser address line, enter the system’s IP address (for example,  
http://255.255.255.255) to go to the V500 web interface.  
3. Go to System Setup > Utilities > Web Director.  
4. Perform any of the following tasks:  
Place or end a call  
View near and far sites  
Adjust system volume settings  
Mute and unmute the microphone  
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Managing System Profiles with the V500 Web Interface  
The customization options for V500 systems have been extended with the ability  
to store your system settings as separate profiles. Profiles can be stored on your PC  
as a .csv file using the V500 web interface. There is no limit to the number of  
profiles you can save.  
This is particularly useful if you are managing systems that support multiple  
applications. Changing the interface and behaviors of the V500 system can be done  
quickly and easily.  
The following settings are included in a profile:  
Home Screen settings  
User access levels  
Icon selections  
Option keys  
System behaviors  
Polycom recommends using profiles as a way to back up system settings. Attempting to edit  
a stored profile or upload it to a different system can result in unexpected problems.  
To store a profile:  
1. In the V500 web interface, go to System Setup > Utilities > Profile Center.  
2. Click V500 -> PC to download the .csv file from the V500 system.  
3. Save the file to a location on your PC.  
To upload a profile:  
1. In the V500 web interface, go to System Setup > Utilities > Profile Center.  
2. Click Browse and browse to the location of the .csv file on your PC.  
3. Click PC -> V500 to upload the .csv file to your system.  
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Managing Directories with the V500 Web Interface  
The V500 web interface import/export directory feature allows you to efficiently  
maintain consistency of V500 system directories. It is particularly useful if you are  
managing multiple systems that call the same locations. You can:  
Transfer existing directory entries between V500 systems  
Develop directory entries on one system, save them to your PC, and then  
distribute them to other systems  
Only local directories can be downloaded. The directory file is in .csv format.  
To download a V500 system directory to your PC:  
1. In the V500 web interface, go to System Setup > Utilities > Import Directory.  
2. Click V500 -> PC to download the .csv file from the V500 system.  
3. Save the file to a location on your PC.  
To upload V500 system directory entries:  
1. In the V500 web interface, go to System Setup > Utilities > Import Directory.  
2. Click PC -> V500.  
3. Click Browse and browse to the location of the .csv file on your PC.  
4. Click Export Directory to upload the .csv file to the V500 system.  
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Configuring Global Services  
If you use the Polycom Global Management System, you can configure, manage,  
and monitor the V500 system using the Global Management System server. The  
Global Management System is a web-based client/server software tool that allows  
administrators to manage a network of video conferencing systems.  
To use global services for the system, configure the following:  
Management Servers  
Account Numbers  
My Information  
Viewing the Management Servers List  
On networks managed by the Global Management System, several Global Servers  
may be configured to manage this system remotely. The system also has a primary  
Global Management System server that performs account validation. You can view  
information about these servers, but this information can only be changed by the  
Global Management System Administrator.  
To view the management servers list:  
>> Go to System > Admin Settings > Global Services > Management Servers.  
Requiring an Account Number for Calls  
If your system is set up for use with the Global Management System, the system  
can prompt you to enter an account number before placing a call. The account  
number is added to the Global Management System’s Call Detail Record (CDR),  
and this information can be used for call tracking and billing purposes. The  
account number is also added to the system’s local CDR file (localcdr.csv).  
If you configure the system to validate the account number, calls placed without a  
valid account number are not completed. If you do not configure the system to  
validate account numbers, calls are completed regardless of whether the account  
number is valid. Account numbers are set up in the Global Management System  
by the Global Management System administrator.  
For more information about account validation, please contact your Global  
Management System administrator.  
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To require an account number for calls:  
1. Go to System > Admin Settings > Global Services > Account Validation.  
2. Specify whether to require an account number for placing calls and whether  
that number should be validated by the Global Management System server.  
Adding My Information  
If your system is managed by the Global Management System, you can configure  
the V500 system so that you can request help from the Global Management System  
administrator.  
To add information for the Global Management System administrator:  
1. Go to System > Admin Settings > Global Services > My Information.  
2. Enter the contact information for the Global Management System  
administrator for technical support.  
The following section illustrates the interaction between Global Management  
System and the system you are configuring.  
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Requesting Technical Support from the Global Management System  
Administrator  
1. From the Place A Call screen, press  
on the remote.  
2. Select Support and press  
on the remote.  
You see the following message:  
Tech Support will be alerted to phone you at the  
following number. Continue?  
Enter your contact telephone number.  
The V500 system sends your information to the  
Global Management System administrator.  
The Global Management System  
You see the following message:  
administrator opens the alert  
message containing your telephone  
number.  
Tech Support has been alerted. You can also call  
this number for assistance.  
The message displays the telephone number you  
entered for Tech Support on the My Information screen.  
Global Management System sends  
a message to your V500 system.  
The V500 system displays the message from Global  
Management System:  
The Global Management System  
administrator calls you.  
Your request for help has been acknowledged.  
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Setting Up SNMP  
The V500 system sends SNMP (Simple Network Management Protocol) reports to  
indicate a total of 31 conditions, including the following:  
All alert conditions found on the V500 system’s alert page  
Details of jitter, latency, and packet loss  
Low battery power is detected in the remote control  
A system powers on after a long period powered off  
Administrator logon is successful or unsuccessful  
A call fails for a reason other than a busy line  
A user requests help  
A telephone or video call connects or disconnects  
Downloading MIBs  
In order to allow your SNMP management console application to resolve SNMP  
traps and display text descriptions for those traps, you need to install Polycom  
MIBs on the computer you intend to use as your network management station.  
The MIBs are available for download from the V500 web interface.  
To download the Polycom MIBs:  
1. On a PC, open a web browser.  
2. In the browser address line, enter the IP address of the system (for example,  
http://255.255.255.255) to go to the V500 web interface.  
3. Go to System Setup > Admin Settings > Global Services > SNMP.  
4. Click Download MIB and follow the onscreen instructions.  
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Configuring for SNMP Management  
To configure the V500 system for SNMP management:  
1. Access the SNMP configuration screen either in the V500 web interface or on  
the V500 system:  
In the V500 web interface, go to System Setup > Admin Settings > Global  
Services > SNMP.  
On the V500 system, go to System > Admin Settings > Global Services >  
SNMP.  
2. Configure these settings:  
Setting  
Description  
Enable SNMP  
Allows administrators to manage the system remotely using  
SNMP.  
Community  
Specifies the SNMP management community in which you want  
to enable this system. The default community is public.  
Contact Name  
Specifies the name of the person responsible for remote  
management of this system.  
Location Name  
Specifies the location of the system.  
System Description  
Console IP Address  
Specifies the type of video conferencing device.  
Specifies the IP address of the computer you intend to use as  
your network management station and to which SNMP traps will  
be sent.  
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6
System Usage and Statistics  
The V500 system provides various screens that allow you to review information  
about calls made by the system and to review network usage and performance.  
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Call Summary  
The Call Summary screen provides details about the calls placed by the system,  
including:  
Duration of the last call  
Total number of calls placed and received  
Number, total time, and percentage of IP calls  
Number, total time, and percentage of ISDN calls  
To view the Call Summary screen:  
>> Go to System > Diagnostics > Call Statistics and then select  
three times.  
You can view Call Statistics and Call Summary during a call by pressing  
remote control.  
Help on the  
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Call Statistics  
The two Call Statistics screens provide information about the call in progress,  
including:  
This screen:  
Displays this information:  
Call Statistics (1)  
Call speed (transmit and receive)  
Video protocol, annexes, and format in use (transmit and  
receive). The video protocol is shown in green if the system  
is currently using error concealment.  
Audio protocol in use (transmit and receive)  
Number of packets lost and percentage packet loss (transmit  
and receive) in IP calls  
Encryption type, key exchange algorithm type, and key  
exchange check code (if the encryption option is enabled and  
the call is encrypted)  
Far site details and call type  
Call Statistics (2)  
Audio and video data rates specified (transmit and receive)  
Video data rate and frame rate in use (transmit and receive)  
Video packet loss and jitter in IP calls  
Audio packet loss and jitter in IP calls  
Far site details and call type  
To view the Call Statistics screen:  
>> Go to System > Diagnostics > Call Statistics and then select  
.
You can view Call Statistics and Call Summary during a call by pressing  
remote control.  
Help on the  
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Call Status  
The Call Status screen provides call connection information. The spheres on the  
screen provide details for each line. When you place a call, you’ll see the status  
change as the call connects.  
To view the Call Status screen:  
>> Go to System > Diagnostics > Call Statistics.  
You can highlight the spheres on this screen to see the number dialed, the relevant  
status code, and details of any errors.  
You can view Call Status during a call by pressing  
Help on the remote control.  
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Recent Calls  
Recent Calls shows a list of up to 99 calls made by the system. It includes the  
following information:  
Site name or number  
Date  
Time  
Call In or Out  
The Recent Calls list shows incoming and outgoing calls that connect, as well as  
outgoing calls that do not connect.  
If Do Not Disturb has been enabled, any incoming calls attempted by other sites  
will not be listed.  
The Home screen can be configured to include Recent Calls. For more information about  
including the Recent Calls list on the home screen, see Designing the Home Screen on  
To view the Recent Calls screen:  
>> Go to System > Admin Settings > Network > Recent Calls.  
You can see more detail about any call by highlighting an entry and pressing  
Help on the remote control. Information includes the far site’s number and name,  
and the type, speed (bandwidth), and duration of the call.  
You can call any site on the Recent Calls list by highlighting the entry and pressing  
Call or  
Select on the remote control to place the call.  
If you need even more detail about calls, you can download the Call Detail Report (CDR)  
from the V500 web interface. For more information about the CDR, see Call Detail Report  
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Call Detail Report  
The Call Detail Report (CDR) provides the system’s call history. You can view the  
CDR from the V500 web interface, and you can download the data in CSV format  
for sorting and formatting.  
CSV stands for Comma Separated Value. CSV files can be imported into spreadsheet and  
database programs.  
Every call that connects is added to the CDR, whether it is a call that you make or  
that you receive. If a call does not connect, the report shows the reason.  
The CDR does not include incoming calls that the V500 system does not answer, so  
if calls were missed while Do Not Disturb was enabled, details will not be included  
in the CDR.  
To view and download the CDR via the V500 web interface:  
1. On a PC, open a web browser.  
2. In the browser address line, enter the system’s IP address (for example,  
http://255.255.255.255) to go to the V500 web interface.  
3. Enter adminas the user name, and the admin password, if a password has  
been established.  
4. Click System Setup > Utilities > Call Detail Report to view the details of the  
file.  
5. Click Save and then specify a location on your computer to save the file.  
Information in the Call Detail Report  
The following table describes the data fields in the CDR.  
Data  
Description  
Row ID  
Each call is logged on the first available row.  
The call start date, in the format dd-mmm-yyyy.  
The call start time, in the 24-hour format hh:mm:ss.  
The call end date.  
Start Date  
Start Time  
End Date  
End Time  
The call end time.  
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Data  
Description  
Call Duration  
Account Number  
The length of the call.  
If Require Account Number to Dial is enabled on the system, the  
value entered by the user is displayed in this field.  
Remote System  
Name  
The far site’s system name.  
Call Field Number  
1
The number dialed from the first call field, not necessarily the  
transport address.  
For incoming calls — The caller ID information from the first  
number received from a far site.  
Call Field Number  
2 (if applicable for  
call)  
For outgoing calls — The number dialed from the second call field,  
not necessarily the transport address.  
For incoming calls — The caller ID information from the second  
number received from a far site.  
Transport Type  
Call Rate  
The type of call — Either H.320 (ISDN) or H.323 (IP).  
The bandwidth negotiated with the far site.  
System  
Manufacturer  
The name of the system manufacturer, model, and software  
version, if they can be determined.  
Call Direction  
In — For calls received.  
Out — For calls placed from the system.  
Conference ID  
Call ID  
A number given to each conference.  
Identifies individual calls within the same conference.  
The total number of ISDN B channels used in the call.  
Total H.320  
Channels Used  
Endpoint Alias  
The alias of the far site.  
Endpoint  
An additional alias of the far site.  
Additional Alias  
Endpoint Type  
Terminal, gateway, or MCU.  
Endpoint  
The actual address of the far site (not necessarily the address  
Transport Address dialed).  
Audio Protocol  
(Tx)  
The audio protocol transmitted to the far site, such as G.728.  
Audio Protocol  
(Rx)  
The audio protocol received from the far site, such as G.728 or  
G.722.  
Video Protocol  
(Tx)  
The video protocol transmitted to the far site, such as H.263 or  
H.264.  
Video Protocol  
(Rx)  
The video protocol received from the far site, such as H.261 or  
H.263.  
Video Format (Tx)  
The video format transmitted to the far site, such as CIF or SIF.  
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Data  
Description  
Video Format (Rx) The video format received from the far site, such as CIF or SIF.  
Disconnect  
Reason  
The description of the Q.850 (ISDN) cause code showing how the  
call ended.  
Q.850 Cause  
Code  
The Q.850 cause code showing how the call ended.  
Total H.320 Errors  
The number of errors during an H.320 call.  
AveragePercentof The combined average of the percentage of both audio and video  
Packet Loss (Tx)  
packets transmitted that were lost during the 5 seconds preceding  
the moment at which a sample was taken. This value does not  
report a cumulative average for the entire H.323 call. However, it  
does report an average of the sampled values.  
AveragePercentof The combined average of the percentage of both audio and video  
Packet Loss (Rx)  
packets received that were lost during the 5 seconds preceding the  
moment at which a sample was taken. This value does not report  
a cumulative average for the entire H.323 call. However, it does  
report an average of the sampled values.  
Average Packets  
Lost (Tx)  
The number of packets transmitted that were lost during an H.323  
call.  
Average Packets  
Lost (Rx)  
The number of packets from the far site that were lost during an  
H.323 call.  
Average Latency  
(Tx)  
The average latency of packets transmitted during an H.323 call  
based on round-trip delay, calculated from sample tests done once  
per minute.  
Average Latency  
(Rx)  
The average latency of packets received during an H.323 call  
based on round-trip delay, calculated from sample tests done once  
per minute.  
Maximum Latency  
(Tx)  
The maximum latency for packets transmitted during an H.323 call  
based on round-trip delay, calculated from sample tests done once  
per minute.  
Maximum Latency  
(Rx)  
The maximum latency for packets received during an H.323 call  
based on round-trip delay, calculated from sample tests done once  
per minute.  
Average Jitter (Tx) The average jitter of packets transmitted during an H.323 call,  
calculated from sample tests done once per minute.  
Average Jitter (Rx) The average jitter of packets received during an H.323 call,  
calculated from sample tests done once per minute.  
Maximum Jitter  
(Tx)  
The maximum jitter of packets transmitted during an H.323 call,  
calculated from sample tests done once per minute.  
Maximum Jitter  
(Rx)  
The maximum jitter of packets received during an H.323 call,  
calculated from sample tests done once per minute.  
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Chapter 6 - System Usage and Statistics  
Call Detail Report Archives  
Calls are added to the CDR until the file size reaches 50 KB, which is equivalent to  
about 150 calls. The system then automatically archives the CDR and creates a new  
CDR file. If an archive is already present, the new archive overwrites it.  
Each CDR starts with Row 1, but the conference numbers continue from the file  
most recently archived. Conference numbering restarts at 1 after the system  
assigns conference number 100,000.  
To get an archived CDR:  
1. From your computer, open an FTP client.  
2. FTP into the V500 system.  
3. Enter this FTP command:  
GET localcdr_archive.csv  
4. Close your FTP session.  
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7
Diagnostics and General  
Troubleshooting  
This chapter covers the diagnostic screens of the V500 system. It is organized by  
category to help you troubleshoot any issue.  
Diagnostic tools are available via the system itself and the V500 web interface. To  
connect to the V500 web interface, enter your system’s IP address in a web browser  
and browse to the required diagnostic tool.  
What’s in this Chapter?  
Page  
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Administrator’s Guide for the V500 System  
Sending a Message  
If you are experiencing difficulties with connectivity or audio, you may want to  
send a message to the V500 system.  
Only the near site can see the message; it is not broadcast to the far site in the call.  
To send a message via the V500 web interface:  
1. On a PC, open a web browser.  
2. In the browser address line, enter the system’s IP address (for example,  
http://255.255.255.255) to go to the V500 web interface.  
3. Enter adminas the user name, and the password, if a password has been  
established.  
4. Go to System Setup > Diagnostics > Send a Message.  
5. In the Send a Message page, enter a message (up to 100 characters in length),  
then click Send Message.  
The message is displayed for 15 seconds on the screen of the system.  
System Screens Quick Reference  
These screens allow you to view information about the system, configure the  
system, and diagnose performance issues if they arise. They are available on the  
system and through the V500 web interface.  
To view information about the system, go to the home screen and select System.  
Then choose the type of information you need:  
This choice:  
Presents this information or capability:  
Admin Settings  
User interface customization, system customization, security,  
dialing requirements and network configuration, key-enabled  
options, Global Management System information.  
Diagnostics  
System status and performance and system tests. The V500  
web interface also offers the Send Message function and  
provides access to the Call Detail Report.  
System Information  
Utilities  
Identifying information.  
Call scheduler and calendar.  
System behavior and appearance.  
User Settings  
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Chapter 7 - Diagnostics and General Troubleshooting  
Diagnostic Screens  
You can view network statistics and perform diagnostic tests from the  
V500 system’s Diagnostics screens.  
To access the Diagnostics screens on the system:  
>> Go to System > Diagnostics.  
To access the Diagnostics screens from the V500 web interface:  
1. On a PC, open a web browser.  
2. In the browser address line, enter the system’s IP address (for example,  
http://255.255.255.255) to go to the V500 web interface.  
3. Enter adminas the user name, and the password, if a password has been  
established.  
4. Go to System Setup > Diagnostics.  
The following diagnostic screens and tools are available:  
Call Status Tools  
Diagnostic Tool  
In the system’s user interface  
In the V500 web interface  
System Status screen  
On the Diagnostics screen, select  
Select Diagnostics > System  
System Status.  
Status.  
Displays system status information,  
including auto-answer point to point,  
remote control battery, time server, Global  
Directories, IP network, gatekeeper,  
UPnP, and ISDN BRI line.  
Call Summary screen  
1. On the Diagnostics screen,  
Select Diagnostics > System  
select System Status.  
Status > Call Summary.  
Displays calling information, such as time  
spent in calls, total number of IP and ISDN  
calls, and percentage of time spent in IP  
and ISDN calls.  
2. Select  
to go to the Call  
Summary screen.  
For more information about this screen, see Call Summary on  
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Call Status Tools  
Diagnostic Tool  
Call Status screen  
In the system’s user interface  
In the V500 web interface  
On the Diagnostics screen, select  
1. Select Diagnostics > Call  
Call Statistics.  
Statistics.  
Displays call type, data speed, and  
number dialed for the current call.  
2. Select  
twice.  
In ISDN calls, this screen also displays  
connection status for each channel.  
Selecting a channel call progress indicator  
displays its ISDN number.  
For more information about this screen, see Call Status on page 6-4.  
Call Statistics screen  
1. On the Diagnostics screen,  
Select Diagnostics > Call  
select Call Statistics.  
Statistics.  
Displays call speed, audio and video  
protocols, annexes, and error count for the  
call in progress.  
2. Select  
to go to the Call  
Statistics screen.  
For more information about this screen, see Call Statistics on page 6-3.  
Call Detail Report screen  
Not available.  
Select Utilities > Call Detail  
Report.  
Displays the current Call Detail Report  
(CDR) and provides access to the  
archived CDR.  
For more information about this screen, see Call Detail Report on  
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Chapter 7 - Diagnostics and General Troubleshooting  
Network Tools  
Diagnostic Tool  
Near End Loop test  
In the system’s user interface  
In the V500 web interface  
1. On the Diagnostics screen,  
1. Select Diagnostics > Network  
select Network.  
> Near End Loop.  
Tests whether your system is able to make  
IP calls successfully.  
2. Select Near End Loop to start 2. Click the Near End Loop icon.  
the test.  
3. Click Near End Loop again to  
Monitor 1 displays the video and plays the  
audio that would be sent to the far site in a  
call.  
3. Press any button on the remote  
end the test.  
control to stop the test.  
This test is not available when you are in  
an IP call.  
PING test  
1. On the Diagnostics screen,  
1. Select Diagnostics > Network  
select Network > PING.  
> PING.  
Tests whether the system can establish  
contact with a far-site IP address that you  
specify.  
2. Enter the IP address that you 2. Enter the IP address that you  
wish to test.  
wish to test.  
3. Select Start.  
3. Click the PING icon.  
If the test is successful, the  
system displays a message  
indicating that the IP address  
under test is available.  
If the test is successful, the  
system displays a message  
indicating that the IP address  
under test is available.  
Trace Route test  
1. On the Diagnostics screen,  
1. On the Diagnostics menu,  
select Network > Trace Route.  
select Network > Trace Route.  
Tests the routing path between the local  
system and the IP address entered.  
2. Enter the IP address that you 2. Enter the IP address that you  
wish to trace.  
wish to trace.  
3. Select Start.  
3. Click the Trace Route icon.  
If the test is successful, the  
system lists the hops between  
the system and the IP address  
you entered.  
If the test is successful, the  
system lists the hops between  
the system and the IP  
address you entered.  
Error Log files  
Not available.  
A Polycom Support  
representative will provide  
instructions if the error log is  
needed.  
Created if the system restarts due to  
problems. These files contain information  
that can be used by Polycom Support  
personnel to troubleshoot system issues.  
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Video and Audio Tools  
Diagnostic Tool  
In the system’s user interface  
In the V500 web interface  
Color Bar test  
1. On the Diagnostics screen,  
1. Select Diagnostics > Video.  
select Video.  
2. Click the Color Bars icon.  
Tests the color settings of your monitor for  
optimum picture quality.  
2. Select the Color Bars icon.  
3. Click the Color Bars icon  
3. Press any button on the remote  
again to stop the test.  
If the color bars generated during the test  
are not clear, or the colors do not look  
correct, the monitor needs to be adjusted.  
control to stop the test.  
Speaker test  
1. On the Diagnostics screen,  
1. Select Diagnostics > Audio >  
select Audio > Speaker Test.  
Speaker Test.  
Tests the audio cable connections. A  
400 Hz audio tone indicates that the local  
audio connections are correct.  
2. Select the Speaker Test icon. 2. Click the Speaker Test icon.  
3. Press any button on the remote 3. Click the Speaker Test icon  
control to stop the test.  
again to stop the test.  
If you are in a call, the far site will  
also hear the tone.  
The people at the site you are  
testing will hear the tone, but you  
will not. You can send a message  
to tell them how to notify you  
when they hear the speaker test.  
Speaker test  
1. On the Diagnostics screen,  
1. Select Diagnostics > Audio >  
select Audio > Speaker Test.  
Speaker Test.  
Tests the audio cable connections. A  
400 Hz audio tone indicates that the local  
audio connections are correct.  
2. Select the Speaker Test icon. 2. Click the Speaker Test icon.  
3. Press any button on the remote 3. Click the Speaker Test icon  
control to stop the test.  
again to stop the test.  
If you are in a call, the far site will  
also hear the tone.  
The people at the site you are  
testing will hear the tone, but you  
will not. You can send a message  
to tell them how to notify you  
when they hear the speaker test.  
Audio Meter screen  
1. On the Diagnostics screen,  
Select Diagnostics > Audio >  
select Audio.  
Audio Meter to start the test.  
Measures the strength of audio signals  
from the system’s microphone.  
2. Select Audio Meter.  
The audio meter should register  
between 0 and 15 dB.  
The audio meter should  
register between 0 and 15 dB  
for each active input.  
3. To check the microphone,  
speak into the microphone.  
4. To check far-site audio, ask a  
person at the far site to speak.  
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Chapter 7 - Diagnostics and General Troubleshooting  
Reset  
Diagnostic Tool  
In the system’s user interface  
In the V500 web interface  
Reset System  
1. On the Diagnostics screen,  
1. Select Diagnostics > Reset  
select Reset System.  
System.  
Cycles power to the system.  
2. Enter the system’s serial  
2. Click the Reset System icon.  
When you reset the system using the  
remote control, the system’s user interface  
allows you to:  
number.  
3. If you wish to restore the  
original factory settings, select  
Delete System Settings.  
Keep your system settings (such as  
system name and network  
configuration) or restore factory  
settings.  
This deletes the  
administrator’s password,  
CDR, and CDR archive along  
with the other system settings.  
You may wish to download the  
CDR and CDR archive before  
you reset the system. See Call  
you delete system settings,  
the setup wizard will lead you  
through the initial  
Keep or delete the directory stored on  
the system.  
configuration after the system  
restarts.  
4. If you wish to remove the  
directory, select Delete  
Directory Entries.  
This only deletes the system’s  
local directory. System reset  
does not affect the Global  
Directory.  
5. Select Reset System.  
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General Troubleshooting  
This section presents problems, likely causes, and corrective actions. Problems are  
grouped as follows:  
Power and Start-up  
Symptom  
Problem  
Corrective action  
The system does not  
start or respond in any  
way  
The power switch is off.  
Turn on the power switches for the system and any  
equipment connected to it.  
The power cord is not  
connected.  
Make sure the power pack is connected to a power outlet,  
and that its power cords are seated securely.  
The power outlet is not  
active, or the system’s  
power supply is not  
operating properly.  
Check the power outlet by unplugging the system and  
plugging in a lamp, radio, or other small appliance. If it  
does not operate, the outlet is not active — connect the  
system to a different outlet.  
If the outlet is active, the problem is in the system’s power  
supply. In this case, call Polycom Technical Support and  
arrange to return the system for service.  
The system starts in the  
software update screen  
The system software is  
corrupted or not loaded  
properly.  
Load the system software from your PC. For instructions  
on how to do this, refer to Keeping your Software Current  
The system restarts over  
and over  
The power supply is bad.  
The socket is corroded.  
Return the system for service.  
Unplug and reseat the power plug 5 times.  
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Chapter 7 - Diagnostics and General Troubleshooting  
Remote Control  
Symptom  
Problem  
Corrective action  
The system does not  
respond to the remote  
control  
No batteries in the remote  
control.  
Install batteries in the remote control.  
The batteries are installed  
incorrectly in the remote  
control.  
Insert the batteries in the correct +/- position.  
The room lights operate in  
the 38 Khz range and  
interfere with the remote  
control signals.  
Turn off the lights in the room and try the remote control  
again.  
The infrared sensor is not  
receiving signals from the  
remote control.  
Make sure you are pointing the remote control at the  
infrared sensor on the front of the system (the black  
semi-circle located to the right of the camera).  
The TV monitor screen  
remains blank when you  
pick up the remote  
control.  
The monitor’s power cord  
is not plugged in.  
Connect the monitor’s power cord and then power on the  
monitor.  
The monitor is powered off. Power on the monitor.  
The monitor is not  
connected correctly to the  
system.  
Verify that the monitor is connected correctly according to  
the installation procedures in Connecting the Monitor on  
Access to Screens and System  
Symptom  
Problem  
Corrective action  
Cannot navigate to  
Admin screens —  
System button is not  
displayed  
The Home screen is not  
configured to display the  
System button.  
Access the system remotely using the V500 web  
interface, FTP, Telnet, or SNMP.  
From the V500 web interface, you can add the System  
button back to the Home screen. Click System Setup and  
navigate to Admin Settings > General Settings > Home  
Screen Settings, then select System. The change takes  
effect after you navigate away from the Home screen and  
then back again on the system.  
Cannot navigate to  
Admin screens without a  
password  
The system administrator  
has set a password  
or the default password  
was not deleted.  
Enter the password.  
The default password is the system’s serial number.  
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Symptom  
Problem  
Corrective action  
Cannot access the  
system remotely  
The system does not allow  
remote access.  
On the system, go to Admin Settings > General  
Settings > Security and enable web access.  
The system or your  
computer is not connected  
to the LAN.  
Check the LAN cable to the LAN port on the rear of the  
system.  
Check the LAN cable to your computer.  
Replace the appropriate LAN cable.  
The LAN cable to the  
system or to your computer  
is bad.  
To verify this, check the  
lights on the back of the  
system. There should be a  
steady green light  
indicating a connection to  
the LAN, and a flashing  
orange light indicating LAN  
traffic if the cable is good.  
DHCP Client is on and no  
DHCP server is available.  
Contact your network service provider.  
Consult your network service provider.  
There is a firewall between  
your PC and your system.  
Your PC is on a different  
subnet and there is a  
router between you and  
your system.  
Place your PC and system on the same subnet. If this  
corrects the problem, check your router configuration. If it  
does not, contact your network service provider.  
Cannot manage the  
system remotely  
You have not entered the  
correct password.  
Enter the correct user name and password.  
Note: The user name is admin, and the default password  
is the unit’s serial number.  
Too many managers are  
logged into the system.  
Only five system managers are allowed at any one time.  
To log everyone out, restart your system.  
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Chapter 7 - Diagnostics and General Troubleshooting  
Calling  
Symptom  
Problem  
Corrective action  
Error message occurs  
when placing an IP  
(H.323) call.  
The system is not  
connected to the LAN.  
Verify that the LAN cable is connected properly.  
The system’s LAN cable is  
bad.  
Replace the system’s LAN cable.  
The far site is not  
connected.  
Use the PING test (System > Diagnostics > Network >  
PING) to determine whether the far site is accessible to  
your system. If the test fails, the far site system is  
unavailable.  
The system is not  
configured correctly for the  
network.  
Check your IP configuration.  
The IP  
Contact the gatekeeper/gateway administrator or network  
service provider.  
Gateway/Gatekeeper is  
not operating or is not  
configured correctly.  
ISDN: Line Status icons  
do not go away so video  
calls cannot be made.  
The system is not  
connected to an ISDN.  
Check the ISDN line connections.  
The ISDN number is  
entered incorrectly.  
Check the ISDN numbers with your service provider.  
Check that your ISDN line is provisioned for Voice/Data.  
The ISDN line is  
provisioned incorrectly by  
the ISDN service provider.  
The V500 web interface is  
in an unknown state.  
Power off the system, wait five seconds, and power on the  
system.  
The BRI network interface  
is directly connected to a U  
interface.  
Install an NT-1 device between your network interface  
module and the ISDN connection.  
The BRI network interface  
is connected to an NT-1  
then to a PBX.  
You do not need an NT-1device when connecting to a  
PBX. Connect the system directly to the PBX S/T  
connection.  
The system was not able to Select the Clear icon on the Auto Detect SPIDs page, and  
auto-detect SPIDs, or the then select the Start icon to automatically detect the new  
SPID numbers are entered SPIDs. Make sure your ISDN numbers are entered  
incorrectly.  
correctly.  
Note: The AT&T  
point-to-point protocol  
does not require SPIDs.  
Check with your ISDN service provider and enter the  
SPIDs and switch protocol manually.  
ISDN: When placing a  
call, progress indicators  
do not turn green.  
The call does not connect  
properly.  
Try the call again.  
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Symptom  
Problem  
Corrective action  
Error message occurs  
when placing an ISDN  
(H.230) call.  
An ISDN cause code is  
received from the ISDN  
line.  
Try the call again.  
For more information, please refer to Q.850 Cause Codes  
The highest-numbered  
channel did not connect.  
The system cannot make a  
call if this channel does not  
connect.  
Be sure you are calling the correct number. The number  
may need to include:  
A digit for an outside line  
A long distance access code  
An international access code  
A country code  
An area code or city code  
Check that all network cables are properly connected.  
Power off the system, wait five seconds, and power on the  
system. Then wait about two minutes to allow the ISDN  
lines to resynchronize.  
Ask the person at the far site to call your system.  
The ISDN switch type is  
not configured correctly on  
the V500 web interface.  
Check the ISDN configuration and verify with your ISDN  
service provider that the system is configured correctly.  
Cannot complete calls to  
sites that do not use  
encryption  
The system displays a  
message stating that  
encryption is required.  
Your system is configured to require all calls to be  
encrypted, and encryption is not available at the far site.  
Cannot dial remote  
Switch protocol issue.  
Start by calling the far site at 1x56 and progressively try  
higher speeds, as appropriate. This will verify the primary  
number.  
system in bonding calls.  
(The call progress circles  
only show blue or yellow.)  
Being able to dial non-bonded but unable to dial bonded  
to all locations is usually a switch protocol issue. Verify  
your ISDN provisioning with the telephone service  
provider.  
Dialing a remote site in  
calls above some  
particular speed does not speed.  
work. (The call progress  
circles do not turn green,  
or remains blue.)  
The far site may be unable  
to accept calls above this  
Go to the Call Status screen. Highlight the circle for the  
channel dialed. The number dialed for the channel will be  
displayed as you highlight the circle. Make sure that the far  
site has entered the number for its ISDN lines correctly.  
Cannotselectthedesired Speeds do not show when  
1. Go to Admin Settings > Network > Call Preference  
speeds for bonding calls  
from the speed selection.  
selecting the speed icon.  
and select  
screen.  
four times to go to the Call Speeds  
2. Select the desired call speeds.  
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Chapter 7 - Diagnostics and General Troubleshooting  
Symptom  
Problem  
Corrective action  
Voice-only calls cannot  
be placed using the VSX  
system.  
This is normal.  
Place voice-only calls using the VTX 1000 conference  
phone.  
Hanging up the  
This is normal.  
Use the VTX 1000 conference phone’s EndVideo soft key  
VTX 1000 conference  
phone does not end the  
video call.  
or the VSX system remote control to end video calls.  
Display  
Symptom  
Problem  
Corrective action  
Screen is blank; start  
The system is starting.  
No action required.  
music plays and Polycom This is normal.  
logo appears briefly.  
TV monitor goes blank  
after displaying the  
splash screen.  
The system goes to “sleep” The system is sleeping. The system wakes up on any  
after a period of inactivity.  
action from the remote control or on an incoming call.  
Picture on the TV monitor The system is sleeping.  
Pick up the remote control to wake up the system.  
is blank.  
This is normal.  
The TV monitor screen  
remains blank when you  
pick up the remote  
control.  
The monitor’s power cord  
is not plugged in.  
Connect the monitor’s power cord and then power on the  
monitor.  
The monitor is powered off. Power on the monitor.  
The monitor is not  
connected correctly to the  
system.  
Verify that the monitor is connected correctly according to  
the installation procedures in Connecting the Monitor on  
The people at the far site  
cannot see you.  
The privacy shutter is  
closed.  
Open the privacy shutter.  
Picture freezes  
frequently during an IP  
call.  
There is too much traffic on Go to Admin Settings > Network > IP > Quality of  
the LAN. Check the error  
count on the Call Statistics  
screen.  
Service and enable dynamic bandwidth.  
Picture freezes  
frequently during an  
ISDN call.  
Too many network line  
transmission errors. Check  
the error count on the  
Diagnostics > Call  
Statistics screen to verify  
this.  
Try the call again.  
Network interface cable  
may be bad.  
Replace the cable.  
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Symptom  
Problem  
Corrective action  
Picture is slow or jerky.  
The system is receiving  
video that includes a large  
amount of motion.  
A background with less motion provides a better,  
smoother video picture.  
Too many network line  
transmission errors. Check  
the error count on the  
Diagnostics > Call  
Statistics screen to verify  
this.  
Try the call again.  
Only one 64 Kbps channel  
is connecting in your call.  
Check the ISDN number of the far site. Ask the far site to  
call your site.  
No picture in the PIP  
window.  
The lens cover is closed.  
Open the lens cover.  
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Chapter 7 - Diagnostics and General Troubleshooting  
Audio  
Symptom  
Problem  
Corrective action  
No audio at your site  
The far site is muted.  
Look for the far site Mute icon. Ask the far site to unmute  
the microphone.  
Note: The far site’s microphone may be muted even if you  
do not see a far site Mute icon.  
The volume may be turned  
all the way down.  
Use the remote control to turn up the volume.  
Then check the system’s audio output using the Speaker  
Test screen under Diagnostics > Audio. You should hear  
a 400 Hz tone.  
The far site’s microphones  
are not placed correctly.  
Ensure that each person who speaks is facing a  
microphone and is close enough to it.  
The far site’s microphone  
is not connected or does  
not have power.  
Ask the far site to check the cable to the microphone.  
Too many line errors.  
Try the call again later.  
ISDN voice algorithm is  
incorrect.  
Go to System > Admin > Network > ISDN.  
Change the ISDN Voice Algorithm selection (aLaw or  
uLaw).  
The volume is turned all  
the way down on the TV  
monitor.  
Turn up the volume on the TV monitor. After that, you can  
use the remote control to adjust the volume.  
The monitor’s audio inputs  
Check audio output using the Speaker Test screen under  
are not connected properly Diagnostics > Audio. You should hear a 400 Hz tone.  
Ask someone at the far site to speak into the microphone,  
and check the Far Site Audio meter on the Audio Meter  
screen under Diagnostics > Audio to determine whether  
your system is receiving audio.  
The system’s audio  
outputs are not connected  
properly.  
Check the system’s audio connections to the TV monitor.  
Verify that the system is connected to the correct audio  
connectors on the monitor.  
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Symptom  
Problem  
Corrective action  
The people at the far site  
cannot hear you.  
The people at your site are  
too far from the  
Move closer to the microphone.  
microphone.  
Your system’s microphone  
is muted.  
Check your system for one or more of these mute  
indications:  
Near site mute icon on the screen  
System indicator is red  
To unmute the system, press the  
the remote control.  
Mute button on  
Your system’s microphone  
does not work.  
Contact your Polycom reseller.  
Not enough volume  
during a call.  
The people at the far site  
are too far from the  
microphone.  
Ask the people at the far site to move closer to the  
microphone.  
The volume is set too low  
on the system.  
Turn up the volume using the remote control.  
Turn up the volume on your TV monitor.  
The volume is set too low  
on the TV monitor.  
Sound effects such as  
the incoming call ring are  
too loud or too soft.  
The sound effects volume  
is not set at desired level.  
Adjust the sound effects volume on the Audio Settings  
screen. If you do not want to hear sound effects, set the  
volume to 0.  
You hear the incoming  
call ring when you have  
set sound effects volume  
to 0.  
The internal ringer is  
enabled.  
On the Audio Settings screen, clear the Enable Internal  
Ringer option.  
Audio sounds raspy in  
ISDN calls.  
ISDN voice algorithm is  
incorrect.  
Go to System > Admin > Network > ISDN.  
Change the ISDN Voice Algorithm selection (aLaw or  
uLaw).  
You can hear yourself on  
your system’s monitor.  
The far site microphone is  
too close to the system’s  
audio speaker. (Far-site  
systems with separate  
microphones only.)  
At the far site, make sure the microphone is placed away  
from the system’s audio speaker.  
The far site audio volume  
may be too loud.  
Turn down the audio volume at the far site.  
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Chapter 7 - Diagnostics and General Troubleshooting  
Error Indications  
Symptom  
Problem  
Corrective action  
The System Information  
screen shows “waiting” in  
the IP Video Number  
field.  
The LAN is not working.  
Check the LAN connection.  
Contact your network service provider.  
The DHCP server is not  
available.  
Contact your network service provider to correct the  
problem with the server or to assign a static IP address.  
The system displays a  
message stating that  
there are too many  
The system’s Global  
Directory display is limited  
to 4000 entries.  
1. Go to System Information >  
System Status, highlight Global Directories, and  
press the Help button. The system lists the  
>
>
Global Directory entries.  
Global Directory servers to which it is registered, and  
the number of directory entries from each.  
2. Unregister the system from one or more of the Global  
Directory servers.  
Low battery icon on the  
screen.  
Low batteries in the remote Replace the batteries in the remote control with 3 AAA  
control.  
batteries.  
The screen displays  
an error icon during  
an ISDN call.  
The system has received  
more than the acceptable  
number of CRC errors or  
FEC errors within one  
second.  
Retry the call if the video or audio quality becomes  
unacceptable to the call participants.  
The screen displays  
an error icon during  
an IP call.  
The system has detected  
packet loss above the  
acceptable level set for the  
system.  
Retry the call if the video or audio quality becomes  
unacceptable to the call participants.  
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Administrator’s Guide for the V500 System  
System Lights  
The system lights are located on the front of your V500 system.  
When the V500 system...  
It means...  
Indicators are off  
No power to the system.  
The system is sleeping.  
Green indicator blinks slowly  
Green indicator flashes when you  
use the remote control  
The system is not in a call, and is receiving  
signals from the remote control.  
Amber indicator flashes when you  
use the remote control  
The system is in a call, and is receiving signals  
from the remote control.  
Green indicator is on  
Amber indicator is on  
Red indicator is on.  
The system is ready to make a call.  
The system is in a call.  
The system microphone is muted.  
Network Interface Lights  
The BRI network interface lights are located on the back of the system near the BRI  
connector.  
When the BRI network interface... It means...  
Indicators are off  
No power to the system, or  
The system is not connected to the network, or  
The system is not receiving a clock signal from  
the network, or  
The system is restarting.  
Green indicator is on  
The system is receiving a clock signal from the  
network.  
Yellow indicator is on  
The system is able to make a call.  
Green and yellow indicators are on  
The system is receiving a software update, or  
The system is operating normally.  
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Chapter 7 - Diagnostics and General Troubleshooting  
How to Contact Technical Support  
If you are not able to make test calls successfully and you have verified that the  
equipment is installed and set up correctly, contact Polycom Technical Support by  
telephone or Internet as described below.  
By Telephone  
Before calling Polycom Technical Support, please have the following information  
ready. We also suggest that you go to System > System Information so that you  
will have the System Information screen showing when you call for help.  
Description of the issue – What is happening or not happening, and any  
related events you may be able to notice.  
The 14-digit serial number in the System Information screen (also present on  
the bottom of the system).  
Contact Polycom Technical Support at 1-800-POLYCOM.  
By Internet  
To contact Polycom Technical Support, go to www.polycom.com/support.  
Enter the following information, then ask a question or describe the problem. This  
information helps us to respond faster to your issue:  
The 14-digit serial number in the System Information screen (also present on  
the bottom of the system)  
The software version in the System Information screen  
Information about your network  
Troubleshooting steps you have already tried  
© Polycom, Inc.  
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Administrator’s Guide for the V500 System  
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Appendix  
This appendix provides the following technical details about the V500 system:  
Cable Descriptions and Drawings  
Port Usage  
Q.850 Cause Codes  
Cable Descriptions and Drawings  
The following table gives information about the cables shipped with the system.  
Maximum Approved  
Cable  
Length  
Part Number Shipped  
LAN cable  
100 ft (30 m)  
2457-08343-001  
12 ft (3.6 m)  
Orange RJ-45  
Composite video cable  
Triple RCA with S-video  
2457-08674-001  
6 ft (1.8m)  
If you have the ISDN option, you can also attach a BRI cable. The part number for  
this cable is 2457-08717-001 and the length is 20 ft.  
The pin-outs for the standard cables are shown in the following drawings.  
© Polycom, Inc.  
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Administrator’s Guide for the V500 System  
LAN Cable  
3
3.35"  
MOLDED STRAIN RELIE  
BOTH ENDS.  
1
WIRING COLOR CODE STANDARDS: (WIRE/STRIPE)  
CONN. RJ-45  
( x2 )  
PIN 8  
P1  
P2  
PIN 8  
PIN PIN  
AT&T  
#
1
2
3
4
5
6
7
8
#
1
2
3
4
5
6
7
8
258A/268B  
P1  
P2  
WHITE/ORANGE  
ORANGE/WHITE  
WHITE/GREEN  
BLUE/WHITE  
CABLE, 8 COND, 24 AWG,  
BLACK PVC JACKET  
CATEGORY 5, TWISTED PAIR  
WHITE/BLUE  
MINIMUN OF 2 TWISTS PER INCH.  
GREEN/WHITE  
WHITE/BROWN  
BROWN/WHITE  
12 FEET +/- 3"  
NOTES: (UNLESS OTHERWISE SPECIFIED).  
1
MOLDING MATERIAL: PVC UL94 V-0  
COLOR: ORANGE, APPROXIMATE MATCH TO  
PANTONE #1665 U.  
LAN Cable 2457-08343-001  
Composite Video Cable  
Composite Video Cable 2457-08674-001  
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Appendix  
Port Usage  
The following table lists the H.323 port usage for the V500 system. Use this  
information if you need to fully define the port rules for your network equipment.  
Port  
Function  
TCP or UDP  
21  
(FTP) Software upgrades and provisioning for  
V500 system  
TCP  
23  
(Telnet) For diagnostics  
24  
(Telnet) Trace log  
TCP  
TCP  
TCP  
TCP  
TCP  
TCP  
TCP  
TCP  
TCP  
80-Static  
389-Static  
1503-Static  
1718-Static  
1719-Static  
1720-Static  
1731-Static  
1024-65535  
HTTP interface/ web management (optional)  
ILS registration (LDAP)  
T.120  
Gatekeeper discovery (must be bidirectional)  
Gatekeeper RAS (must be bidirectional)  
H.323 call setup (must be bidirectional)  
Audio call control (must be bidirectional)  
Dynamic H245. Can be set to “Fixed Ports” on Polycom  
systems.  
1024-65535  
1024-65535  
1024-65535  
Dynamic - RTP (video data). Can be set to “Fixed Ports”  
on Polycom systems.  
UDP  
UDP  
UDP  
Dynamic - RTP (audio data). Can be set to “Fixed Ports”  
on Polycom systems.  
Dynamic - RTCP (control information). Can be set to  
“Fixed Ports” on Polycom systems.  
© Polycom, Inc.  
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Administrator’s Guide for the V500 System  
Q.850 Cause Codes  
The following table describes codes that the ISDN switch sends to the V500 system  
to indicate call status. Although the codes are standardized, each ISDN service  
provider defines them differently. Because of this, the definitions in the table may  
not exactly match the messages that you see.  
Code Cause  
Definition  
1
Unassigned number  
The switch received the sent ISDN number in the  
correct format, but no destination equipment uses the  
number.  
2
3
6
7
No route to specified  
transit network  
The ISDN exchange does not recognize the  
intermediate network through which to route the call.  
No route to  
destination  
The intermediate network through which the call is  
routed does not serve the destination address.  
Channel  
unacceptable  
The specified channel does not provide adequate  
service quality to accept the requested connection.  
Call awarded and  
delivered  
The user is assigned an incoming call that is being  
connected to a call channel that has already been  
established for this user and this type of call.  
16  
17  
Normal call clearing  
User busy  
The originator or receiver of the call has requested that  
it be cleared.  
All B channels are in use; the called system  
acknowledges the connection request, but is unable to  
accept the call.  
18  
19  
No user responding  
The destination equipment does not respond to the call,  
so the connection cannot be completed.  
No answer from user  
(user alerted)  
The destination equipment did not complete the  
connection within the prescribed time after responding  
to the connection request. The problem is at the remote  
end of the connection.  
21  
22  
Call rejected  
The destination equipment is capable of accepting the  
call, but has rejected it for an unknown reason.  
Number changed  
The ISDN number used to set up the call is no longer  
valid. (The diagnostic field of the message may return  
an alternate address assigned to the called equipment.)  
26  
27  
Non-selected user  
clearing  
The destination is capable of accepting the call, but did  
not assign it to the user.  
Destination out of  
order  
A signaling message cannot be delivered because the  
interface is not functioning correctly, and the destination  
cannot be reached. This condition might be temporary;  
for example, remote equipment might be turned off.  
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Appendix  
Code Cause  
Definition  
28  
Invalid number  
format  
Destination address was incomplete or presented in an  
unrecognizable format, which prevented the connection  
from being established.  
29  
30  
31  
34  
38  
Facility rejected  
The network cannot provide the facility requested by the  
user.  
Response to  
STATUS INQUIRY  
The equipment returns this message when it receives a  
STATUS INQUIRY message.  
Normal, unspecified  
A normal event has occurred with no standard cause  
applying. No resulting action is required.  
No circuit/channel  
available  
The call cannot be taken because no appropriate  
channel is available to establish the connection.  
Network out of order A network problem prevented the call from reaching its  
destination. Attempts to reconnect will probably fail until  
the network problem is corrected.  
41  
42  
43  
Temporary failure  
A network error occurred. The problem will be resolved  
shortly. Attempts to reconnect may succeed.  
Switchingequipment The destination cannot be reached because the  
congestion  
network switching equipment is temporarily overloaded.  
Access information  
discarded  
The requested access information cannot be provided  
by the network. The diagnostic message may explain  
the problem.  
44  
47  
49  
50  
57  
58  
63  
Requested  
circuit/channel not  
available  
The remote equipment cannot provide the requested  
channel. This may be temporary.  
Resource  
unavailable,  
unspecified  
An unknown problem prevents the remote equipment  
from providing the requested resource.  
Quality of service  
unavailable  
The network cannot provide the requested quality of  
service (as defined by CCITT recommendation X.213).  
This may be a subscription problem.  
Requested facility  
not subscribed  
The remote equipment is capable of providing the  
requested supplementary service, but is not subscribed  
to it.  
Bearer capability not  
authorized  
The caller has requested a bearer capability that the  
network can provide, but the user is not authorized to  
use. This may be a subscription problem.  
Bearer capability not  
presently available  
The network normally provides the requested bearer  
capability, but cannot provide it now. This may be a  
temporary network problem or a subscription problem.  
Service or option not  
available,  
unspecified  
An unspecified problem prevents the network or remote  
equipment from providing the requested service or  
option. This might be a subscription problem.  
© Polycom, Inc.  
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Administrator’s Guide for the V500 System  
Code Cause  
Definition  
65  
66  
69  
70  
Bearer capability not  
implemented  
The network is not capable of providing the bearer  
capability requested by the user.  
Channel type not  
implemented  
The requested channel type is not supported by the  
equipment sending this code.  
Requested facility  
not implemented  
The remote equipment is not capable of providing the  
requested supplementary service.  
Onlyrestricteddigital The network is unable to provide unrestricted digital  
information bearer is  
available  
information over bearer capability.  
79  
81  
Service or option not  
available,  
unspecified  
The network or remote equipment is unable to provided  
the requested service option for an unspecified reason.  
This might be a subscription problem.  
Invalid call reference  
value  
The remote equipment received a call with a call  
reference that is not currently in use on the  
user-network interface.  
82  
83  
Identified channel  
does not exist  
The receiving equipment is requested to use a channel  
that is not activated on the interface for calls.  
A suspended call  
exists but this call  
identity does not  
The network received a call resume request that  
contained a call identity information element that does  
not match any suspended call.  
84  
85  
Call identity in use  
The network received a call suspend request that  
contained a call identity information element for a call  
that is already suspended.  
No call suspended  
The network received a call resume request when there  
was not a suspended call pending. This might be a  
transient error that will be resolved by successive call  
retries.  
86  
Call having  
The network received a call resume request containing  
a call identity information element for a call that was  
cleared while suspended, either by timeout or by the  
remote user.  
requested call  
identity has been  
cleared  
88  
91  
95  
Incompatible  
destination  
Indicates that an attempt was made to connect to  
non-ISDN equipment, such as an analog line.  
Invalid transit  
network specified  
The ISDN exchange was asked to route the call through  
an unrecognized intermediate network.  
Invalid message,  
unspecified  
An invalid message was received, for an unknown  
reason. This is usually due to a D-channel error. If this  
error occurs systematically, report it to your ISDN  
service provider.  
96  
Mandatory  
information element  
is missing  
The equipment received a message that did not include  
one of the mandatory information elements. This is  
usually due to a D-channel error. If this error occurs  
systematically, report it to your ISDN service provider.  
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Appendix  
Code Cause  
Definition  
97  
Message type  
nonexistent or not  
implemented  
The equipment received a message of a type that is  
invalid or not supported. This code indicates either a  
problem with the remote configuration or a problem with  
the local D channel.  
98  
Message  
The equipment received a message that is not valid in  
the current call state. Cause 98 is usually due to a  
D-channel error. If this error occurs systematically,  
report it to your ISDN service provider.  
incompatible with  
call state or  
message type  
nonexistent  
99  
Information element  
nonexistent or not  
implemented  
The equipment received a message that includes  
information elements which were not recognized. This is  
usually due to a D-channel error. If this error occurs  
systematically, report it to your ISDN service provider.  
100  
101  
Invalid information  
element contents  
The equipment received a message that includes  
invalid information in the information element. This is  
usually due to a D-channel error.  
Message not  
compatible with call  
state  
The remote equipment received a message that does  
not correspond to the current state of the connection.  
This is usually due to a D-channel error.  
102  
111  
127  
Recovery on timer  
expiry  
A time-out has triggered an error-handling (recovery)  
procedure. This problem is typically temporary.  
Protocol error,  
unspecified  
An unspecified D-channel error when no other standard  
cause applies.  
Interworking,  
unspecified  
An event occurred within a network that does not  
provide causes for the action that it takes. The precise  
problem is unknown.  
145  
146  
ISDN layer 1 and/or  
2 link not established network connections.  
User needs to check cabling, ISDN adapter status and  
ISDN layer 3  
There is either a switch protocol error, or (in the United  
connection to the  
ISDNswitch/network  
inactive  
States or Canada) a SPID assignment problem.  
255  
ISDN command  
processing error  
The ISDN signaling code has encountered an error  
processing an ISDN action. ISDN adapter busy-wait  
and retry.  
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Appendix - 8  
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Safety and Legal Notices  
Important Safeguards  
Read and understand the following instructions before using the system:  
Close supervision is necessary when the system is used by or near children. Do not leave unattended while in  
use.  
Only use electrical extension cords with a current rating at least equal to that of the system.  
Always disconnect the system from power before cleaning and servicing and when not in use.  
Do not spray liquids directly onto the system when cleaning. Always apply the liquid first to a static free cloth.  
Do not immerse the system in any liquid or place any liquids on it.  
Do not disassemble this system. To reduce the risk of shock and to maintain the warranty on the system, a  
qualified technician must perform service or repair work.  
Connect this appliance to a grounded outlet.  
Only connect the system to surge protected power outlets.  
Keep ventilation openings free of any obstructions.  
SAVE THESE INSTRUCTIONS.  
License Restrictions  
THE SOFTWARE PROGRAMS CONTAINED OR DESCRIBED HEREIN ARE CONFIDENTIAL INFORMATION  
AND PROPRIETARY PRODUCTS OF POLYCOM, INC. OR ITS LICENSORS.  
Buyer shall not sublicense or otherwise distribute any of the Subject Programs except to End Users and/or  
resellers who have entered into a Sublicense Agreement. For purposes of this Agreement a “Sublicense  
Agreement” shall mean a written license agreement between the Buyer and its purchaser, or, in the case of any  
sale by Buyer to a reseller, between such reseller and the End User, that is either 1) signed by the End User or 2)  
included with the Documentation, in such a manner that the End User reasonably indicates its acceptance of the  
Sublicense Agreement by turning on and using the Computer Equipment. Polycom, Inc. shall include so-called  
“break the seal software licenses” with the Documentation, and Buyer shall not remove or alter any such  
Sublicense Agreements or any notifications or warning stickers relating thereto. Buyer shall not waive, amend, or  
otherwise modify any Sublicense Agreement without Polycom’s prior consent.  
Title to all Subject Programs shall at all times remain and vest solely with Polycom, Inc. and its licensors. Buyer  
acknowledges Polycom’s claim that the Subject Programs are its trade secret and confidential property, and shall  
treat them as such. Buyer will not attempt to disassemble, decompile, reverse-engineer or otherwise endeavor to  
discover or disclose the methods and concepts embodied in the Subject Programs. Except as expressly allowed  
under this Agreement, the Buyer shall not copy, modify, transcribe, store, translate, sell, lease, or otherwise  
transfer or distribute any of the Subject Programs in whole or in part, without prior authorization, in writing, from  
Polycom, Inc. Buyer shall not remove or destroy any copyright, patent, trademark or other proprietary mark or  
notice on Computer Equipment, and shall reproduce any such marks on any copies of Subject Programs that it  
makes hereunder.  
You shall not, and shall not allow, any third party to 1) decompile, disassemble, or otherwise reverse-engineer or  
attempt to reconstruct or discover any source code or underlying ideas or algorithms of the software by any means  
whatsoever or 2) remove any product.  
Warranty  
Polycom, Inc. warrants its products to be free of defects in materials and factory workmanship for a period of twelve  
(12) months from date of purchase. This warranty does not apply to damage to products resulting from accident,  
misuse, service or modification by anyone other than a Polycom, Inc. authorized service facility/dealer. The  
warranty is limited to the original purchaser and is not transferable. Any liability of Polycom, Inc. or its suppliers  
with respect to the product or the performance thereof under any warranty, negligence, strict liability or other theory  
will be limited exclusively to product repair or replacement as provided above. Except for the foregoing, the product  
is provided “as is” without warranty of any kind including without limitation, any warranty of merchantability or  
fitness for a particular purpose. The entire risk of the quality and performance of the software programs contained  
in the system is with you.  
© Polycom, Inc.  
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Administrator’s Guide for the V500 System  
Limitation of Remedies and Damages  
Polycom, Inc., its agents, employees, suppliers, dealers and other authorized representatives shall not be  
responsible or liable with respect to the product or any other subject matter related thereto under any contract,  
negligence, strict liability or other theory for any indirect, incidental, or consequential damages, including, but not  
limited to loss of information, business, or profits.  
The law of certain states or nations does not permit limitation or exclusion of implied warranties and consequential  
damages, so the above limitations, disclaimers, or exclusion may not apply to you. This warranty gives you special  
legal rights. You may also have other rights that vary by state and nation.  
Warning  
This is a Class A product. In a domestic environment, this product may cause radio interference in which case the  
user may be required to take adequate measures.  
USA and Canadian Regulatory Notices  
FCC Notice  
Class A Digital Device or Peripheral  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part  
15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference  
when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate  
radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause  
harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause  
harmful interference in which case the user will be required to correct the interference at his own expense.  
In accordance with Part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly  
approved by Polycom Inc. could void the user's authority to operate this equipment.  
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be  
readily accessible.  
Part 15 FCC Rules  
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions:  
1) This device may not cause harmful interference, and  
2) this device must accept any interference received, including interference that may cause undesired operation.  
Part 68 FCC Rules  
This equipment complies with part 68 of the FCC rules and the rules adopted by the ACTA. On this equipment is  
a label that contains, among other information, a product identifier in the format US:AAAEQ#TXXX system. If  
requested, this number must be provided to the telephone company.  
This equipment may not be used on a coin service or party line.  
If you experience trouble with your V500 System, disconnect it from the telephone line to determine if the  
registered equipment is malfunctioning. For repair or warranty information, please contact Polycom Inc. at  
1-888-248-4143 or 4750 Willow Road, Pleasanton, CA 94588-2708, USA. Contact information may also be found  
at http://www.polycom.com. If the system is causing harm to the network, the telephone company may request  
that you disconnect it until the problem is corrected.  
If your V500 System causes harm to the telephone network, the telephone company will notify you in advance that  
temporary discontinuance of service may be required. However, if advance notice is not practical, you will be  
notified as soon as possible. You will be advised of your right to file a complaint with the FCC if you believe it is  
necessary.  
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could  
affect the operation of your equipment. If they do, you will be given advance notice so that you may make any  
changes necessary to maintain uninterrupted service.  
The REN is useful to determine the quantity of devices that may be connected to the telephone line. Excessive  
RENs on the telephone line may result in the devices not ringing in response to an incoming call. In most, but not  
all areas, the sum of RENs of all devices that may be connected to a line, is determined by the total RENs, contact  
the local telephone company.  
Safety and Legal Notices - 2  
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Safety and Legal Notices  
FCC compliant telephone cords and modular plugs are provided with this equipment. This equipment is designed  
to be connected to the telephone network or premises’ wiring using a compatible modular jack, which is Part 68  
compliant. See installation instructions for details.  
WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY  
NUMBERS:  
1) Remain on the line and briefly explain to the dispatcher the reason for the call.  
2) Perform such activities in the off-peak hours, such as early morning or late evening.  
Industry Canada (IC)  
This Class [A] digital apparatus complies with Canadian ICES-003.  
Cet appareil numerique de la Classe [A] est conforme à la norme NMB-003 du Canada.  
The Industry Canada label identifies certified equipment. This certification means that the equipment meets  
telecommunications network protective, operational and safety requirements as prescribed in the appropriate  
Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment  
will operate to the user's satisfaction.  
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the  
local telecommunications company. The equipment must also be installed using an acceptable method of  
connection. The customer should be aware that compliance with the above conditions may not prevent  
degradation of service in some situations. Repairs to certified equipment should be coordinated by a  
representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or  
equipment malfunctions, may give the telecommunications company cause to request the user to disconnect the  
equipment.  
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone  
lines and internal metallic water pipe system, if present, are connected together. This precaution may be  
particularly important in rural areas.  
Caution: Users should not attempt to make such connections themselves, but should contact the appropriate  
electric inspection authority, or electrician, as appropriate.  
The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the  
maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface  
may consist of any combination of devices subject only to the requirement that the sum of the RENs of all the  
devices does not exceed 5.  
The REN of this equipment is either marked on the unit or included in the new style USA FCC registration number.  
In the case that the REN is included in the FCC number, the user should use the following key to determine the  
value:  
The FCC number is formatted as US:AAAEQ#TXXX.  
# is the Ringer Equivalence Number without a decimal point (e.g. REN of 1.0 will be shown as 10, REN of 0.3  
will be shown as 03). In the case of a Z ringer, ZZ shall appear. In the case of approved equipment without a  
network interface or equipment not to be connected to circuits with analog ringing supplied, NA shall appear.  
EEA Regulatory Notices  
CE Mark R & TTE Directive  
This V500 System has been marked with the CE mark. This mark indicates compliance with EEC Directives  
89/336/EEC, 73/23/EEC 1999/5/EC. A full copy of the Declaration of Conformity can be obtained from Polycom  
Ltd., 270 Bath Road, Slough UK SL1 4DX.  
Declaration of Conformity:  
Hereby, Polycom Ltd. declares that this V500 System is in compliance with the essential requirements and other  
relevant provisions of Directive 1999/5/EC.  
Konformitetserklæring:  
Hermed erklærer Polycom Ltd., at indestående V500 System er i overensstemmelse med de grundlæggende krav  
og de relevante punkter i direktiv 1999/5/EF.  
© Polycom, Inc.  
Safety and Legal Notices - 3  
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Administrator’s Guide for the V500 System  
Konformitätserklärung:  
Hiermit erklärt Polycom Ltd., dass der V500 System die grundlegenden Anforderungen und sonstige maßgebliche  
Bestimmungen der Richtlinie 1999/5/EG erfüllt.  
Vaatimustenmukaisuusvakuutus:  
Polycom Ltd. vakuuttaa täten, että V500 System on direktiivin 1999/5/EC keskeisten vaatimusten ja sen muiden  
tätä koskevien säännösten mukainen.  
Déclaration de conformité:  
Par la présente, Polycom Ltd. déclare que ce V500 System est conforme aux conditions essentielles et à toute  
autre modalité pertinente de la Directive 1999/5/CE.  
Dichiarazione di conformità:  
Con la presente Polycom Ltd. dichiara che il V500 System soddisfa i requisiti essenziali e le altre disposizioni  
pertinenti della direttiva 1999/5/CE.  
Verklaring van overeenstemming:  
Hierbij verklaart Polycom Ltd. dat diens V500 System voldoet aan de basisvereisten en andere relevante  
voorwaarden van EG-richtlijn 1999/5/EG.  
Declaração de Conformidade:  
Através da presente, a Polycom Ltd. declara que este V500 System se encontra em conformidade com os  
requisitos essenciais e outras disposições relevantes da Directiva 1999/5/CE.  
Declaración de conformidad:  
Por la presente declaración, Polycom Ltd. declara que este V500 System cumple los requisitos esenciales y otras  
cláusulas importantes de la directiva 1999/5/CE.  
Överensstämmelseförklaring:  
Polycom Ltd. förklarar härmed att denna V500 System överensstämmer med de väsentliga kraven och övriga  
relevanta stadganden i direktiv 1999/5/EG.  
CE Mark LVD and EMC Directive  
This V500 System has been marked with the CE mark. This mark indicates compliance with EEC Directives  
89/336/EEC and 73/23/EEC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270  
Bath Road, Slough UK SL1 4DX, UK.  
Mains Powered POTS Voice Telephony Without Emergency 000 Dialing  
Warning: This equipment will be inoperable when mains power fails (Australia only).  
Safety and Legal Notices - 4  
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Safety and Legal Notices  
Underwriters Laboratories Statement  
The system is intended to be powered only by the supplied power supply unit.  
Special Safety Instructions  
Follow existing safety instructions and observe all safeguards as directed.  
Installation Instructions  
Installation must be performed in accordance with all relevant national wiring rules.  
Plug Acts as Disconnect Device  
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be  
readily accessible.  
© Polycom, Inc.  
Safety and Legal Notices - 5  
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Administrator’s Guide for the V500 System  
Safety and Legal Notices - 6  
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Index  
installing in remote control 2-5  
blank screen 7-13  
BRI cable 1-4  
BRI network interface  
configuring 3-18  
connecting 2-4  
lights 7-18  
brightness, of camera 4-6  
A
access levels  
administrators 4-2  
advanced users 4-2  
new users 4-2  
account number 5-6  
address  
gatekeeper 3-15  
administrator password  
configuring 4-15  
C
cable  
resetting 4-3  
screens that require 4-3  
setting 4-2  
BRI 1-4  
composite video 1-4, 2-2  
descriptions Appendix-1  
drawings Appendix-1  
ISDN BRI 2-4  
LAN 1-4, 2-3  
monitor 1-4  
setting with Setup Wizard 3-2  
AES encryption, See encryption  
alert tones 4-11, 4-22  
answering mode 4-14  
area code, setting 4-16  
audio  
power 2-5  
S-video 1-4  
Audio Meter test 7-6  
confirmation, keypad 4-13  
data rate 6-3, 6-5  
diagnostic tools 7-6  
protocol 6-3  
quality 1-2  
sound effects volume 4-11  
volume 4-11  
cable modem, calling through 3-6  
call  
answering mode 4-14  
bonding 7-12  
Call Statistics screen 7-4  
Call Status screen 7-4  
LAN speed 3-5  
number of 6-2  
preferences 3-20, 3-21  
preferred speed 3-21  
progress indicators 6-4, 7-11, 7-12  
Audio Meter screen 7-6, 7-15  
Audio Meter test 7-6  
auto-answer  
muting 4-11  
point to point 4-12  
auto-detecting, SPIDs 3-19  
quality 4-19  
quality, troubleshooting 7-13, 7-14  
recent 6-5  
speed statistics 6-3  
speed, maximum 1-2, 3-21  
speed, optimizing 3-13  
statistics 6-3  
status 6-4  
status tools 7-3  
summary 6-2  
test 3-23  
time, maximum 4-5  
tracking 5-6  
type 6-3  
B
backlight compensation 4-6  
bandwidth  
dynamic 3-17  
managing 3-13, 3-21  
bass adjustment 4-11  
batteries  
icon 7-17  
© Polycom, Inc.  
Index - 1  
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Administrator’s Guide for the V500 System  
Call Detail Report (CDR)  
account numbers 5-6  
archives 6-9  
connector  
BRI 2-4  
composite video 2-2  
LAN 2-3  
features 1-4  
generating 4-12, 4-19  
information in 6-6  
screen 7-4  
power 2-5  
S-video 2-2  
content, displaying 4-9  
viewing and downloading 6-6  
viewing recent calls 6-5  
Call Detail Report screen 7-4  
Call Speeds screen 7-12  
Call Statistics screen 7-4  
Call Summary screen 7-3  
calling  
through a cable or DSL modem 3-6  
through a network router 3-6  
using a DMZ 3-12  
within an intranet 3-5  
camera  
configuring settings 4-6  
setting brightness 4-6  
cause codes, Q.850 Appendix-4  
closed captions  
audio options 4-23  
displaying 4-22  
Telnet session connection 4-24  
V500 web interface connection 4-23  
Color Bar test 7-6  
cord, power  
connecting 2-5  
description 1-5  
country code 4-16  
country selection 4-16  
customizing  
Home screen 4-18  
system behavior 4-5  
system features 1-2  
workspace 4-4, 4-17  
D
data collaboration 4-9  
data rate  
audio 6-3, 6-5  
video 6-3, 6-5  
date, displaying 4-19  
daylight saving time 4-16  
Demilitarized Zone  
See DMZ 3-12  
color schemes 4-21, 4-22  
composite video cable  
description 1-4  
configuring  
diagnostics  
call status tools 7-3  
network connectivity tools 7-5  
reset 7-7  
video and audio tools 7-6  
dialing  
Dual Monitor Emulation 4-7  
IP network connection 3-3  
ISDN network connection 3-18  
monitor 4-7  
network use 3-1, 1-1  
PIP 4-7  
last number dialed 4-20  
options 4-19  
prefix, ISDN 3-18  
rules 3-23  
speed dialing 4-20  
troubleshooting 7-12  
DID number 3-15  
Diffserv 3-17  
SNMP 5-9  
connecting  
equipment 2-2  
ISDN 7-11  
ISDN BRI network interface 2-4  
LAN 2-3  
monitor 2-2  
power 2-5  
system 2-2  
directory  
allowing access 4-19  
allowing changes 4-5  
configuring settings 4-13  
confirming additions 4-14  
confirming deletions 4-14  
features 1-3  
Index - 2  
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Index  
managing with V500 web interface 5-5  
server 3-22  
displaying  
extension  
E.164 3-14, 3-15  
H.323 4-19  
H.323, displaying 3-14  
H.323, specifying 3-14  
H.323, specifying for gatekeeper 3-14  
H.323, specifying for gateway 3-15  
date and time 4-19  
files from a computer 4-9  
graphics 4-7  
icons in a call 4-7  
system name 4-19  
time in call 4-12, 4-16  
D-Link router, configuring 3-10  
DMZ  
calling through 3-12  
definition 3-13  
DNS name 3-4  
F
far site  
system information 6-3  
system name 4-13  
firewall  
DNS server 3-4  
Do Not Disturb 4-14, 4-19  
configuring properties 3-11  
description 3-7  
list of ports to open 3-7  
when using a DMZ 3-12  
fixed ports 3-11  
documentation  
available resources 4-25  
description 1-5  
domain name 3-4  
DSL modem, calling through 3-6  
Dual Monitor Emulation  
description 1-2  
specifying 4-7  
using 4-8  
duplex mode 3-5  
dynamic bandwidth 3-17  
See also QOS  
flicker, eliminating from video 4-6  
G
gatekeeper  
alternate 3-15  
configuring system to use 3-14  
description 3-13  
IP address 3-15  
dynamic IP address 3-3  
name 3-14  
using 3-14  
gateway  
E
description 3-13  
placing call 3-14  
E.164  
specifying default 3-4  
specifying number type 3-15  
Global Address Book, see Global Directory  
Global Directory  
alias 3-15  
extension 3-14, 3-15  
encryption  
enabling AES 4-14  
features 1-3  
viewing type 6-3  
configuring 3-22  
setting dialing rules 3-23  
Global Management System™  
description 5-6  
management servers list 5-6  
requesting support from administrator 5-8  
See also remote management  
global services, configuring 5-6  
equipment  
BRI network interface 2-4  
headphone 2-4  
LAN 2-3  
monitor 2-2  
power 2-5  
remote control 2-5  
error concealment 1-2  
error icon 7-17  
error messages 7-11, 7-12  
H
H.320, enabling 3-20  
© Polycom, Inc.  
Index - 3  
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Administrator’s Guide for the V500 System  
H.323  
address, gatekeeper 3-15  
address, obtaining automatically 3-4  
address, static 3-3  
compatibility with firewall 3-11  
compatibility with NAT 3-12  
displaying extension 3-14  
enabling 3-14, 3-20  
name 3-14  
allowing IP calls 3-4  
calling through a cable or DSL modem 3-6  
calling through a network router 3-6  
calling using a DMZ 3-12  
calling within an intranet 3-5  
configuring H.323 settings 3-13  
configuring network connection 3-3  
configuring network support 3-13  
configuring Quality of Service settings 3-17  
configuring SIP settings 3-16  
connectivity tools 7-5  
enabling 3-20  
error message 7-11  
precedence 3-17  
setting up network connection 3-5  
video number field 7-17  
port usage table A-3  
specifying extension 3-14, 3-15  
specifying for Home screen 4-19  
specifying name 3-14  
specifying settings 3-13  
H329, enabling 3-20  
hardware, setting up 2-2  
headphone 1-5, 2-4  
help  
from GMS administrator 5-7  
on-screen 4-20, 4-21, 4-25  
Home screen  
adding sites 4-20  
configuring settings 4-19  
designing 4-18  
ISDN  
calls, allowing 3-18, 3-19  
configuring network connection 3-18  
configuring network interface 3-18  
dialing rules 3-23  
features 1-2  
host name 3-4  
enabling 3-20  
installing BRI network interface 2-4  
international access code 4-16  
preparing network 3-18  
Q.850 cause codes Appendix-4  
SPIDs 3-19  
switch protocol 3-18, 3-19  
troubleshooting 7-11, 7-12  
voice algorithm 3-19  
I
icons  
displaying 4-7  
error 7-17  
line status 7-11  
low battery 7-17  
indicators  
call progress 6-4, 7-11  
network interface 7-18  
progress 7-12  
J
system 7-18  
jitter 6-3, 6-5  
initial system configuration 3-2  
installing  
equipment 2-2  
features 1-3  
instructions, on-screen 4-20, 4-21  
internal ringer 4-11  
intranet  
K
keypad  
audio confirmation 4-13  
remote control 4-13  
kiosk mode  
calling within 3-5  
definition 3-5  
description 4-5  
managing user access 4-2, 4-18  
IP  
address, displaying 4-19  
address, dynamic 3-3  
address, entering 3-4  
Index - 4  
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Index  
L
N
LAN  
name  
cable 1-4  
DNS 3-4  
far-site system 4-13  
H.323 3-14  
host 3-4  
system 4-13, 4-19  
cable, drawing Appendix-1, Appendix-2  
choosing speed 3-5  
configuring properties 3-3  
connecting 2-3  
port usage table A-3  
language selection 4-16  
last number dialed 4-20  
lights  
NAT  
configuring properties 3-11  
description 3-6  
setting WAN address 3-12  
Near End Loop screen 7-5  
Near End Loop test 7-5  
NetGear router, configuring 3-8  
network  
indicator 7-18  
network interface 7-18  
system 7-18  
line status icons 7-11  
Linksys router, configuring 3-9  
location settings  
configuring IP connection 3-3  
configuring IP support 3-13  
configuring ISDN connection 3-18  
configuring LAN properties 3-3  
connecting to ISDN 2-4  
connecting to LAN 2-3  
diagnostic tools 7-3  
area code/city code 4-16  
country 4-16  
country code 4-16  
daylight saving time 4-16  
language 4-16  
interface lights 7-18  
setting up IP connection 3-5  
Network Address Translator  
See NAT  
time difference from GMT 4-16  
M
network interface  
management servers list 5-6  
managing  
bandwidth 3-13, 3-21  
system remotely 5-1  
marquee text 4-20  
master audio volume 4-11  
meeting password 4-15  
messages, sending 7-2  
MIBs, downloading 5-9  
modem  
calling through 3-6  
setting call speed 3-21  
monitor  
lights 7-18  
network router  
See router  
NT-1 device 2-4  
O
on-screen instructions 4-20, 4-21  
outbound call route 3-15  
out-of-box setup 3-2  
cable 1-4  
cable, drawing Appendix-2  
configuring 4-7  
P
packet loss 6-3  
connecting 2-2  
password  
troubleshooting 7-9, 7-13  
muting, auto-answer calls 4-4, 4-11  
My Contacts list 4-20  
administrator 4-2, 4-15  
administrator, forgetting 3-2  
Global Directory 3-22  
meeting 4-15  
setting 4-15  
© Polycom, Inc.  
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Administrator’s Guide for the V500 System  
PBX 2-4  
Q
People+Content IP  
description of 1-2  
displaying content 4-9  
installing 4-10  
Q.850 cause codes Appendix-4  
QOS, configuring settings 3-17  
quality  
requirements 4-10  
physical DMZ 3-13  
PING screen 7-5, 7-11  
PING test 7-5  
audio 1-2  
configuring QOS 3-17  
video 1-2, 2-3  
Quality of Service  
See QOS  
Quality of Service screen 7-13  
pinholing  
See port forwarding  
PIP  
configuring 4-7  
troubleshooting 7-14  
point to point  
auto-answer calls 4-4  
call answer mode 4-14  
port forwarding  
configuring with router 3-7  
description 3-7  
R
recent calls  
button 4-13, 4-19  
list 6-5  
See also Call Detail Report (CDR)  
registrar server, SIP 3-16  
registration, gatekeeper 3-13  
remote access, allowing 4-15  
remote control  
ports to open 3-7  
port usage table A-3  
ports  
assigning range 3-11  
fixed 3-11  
H.323 port usage table Appendix-3  
to open in firewall 3-7  
configuring 4-13  
description 1-4  
features 1-2  
installing batteries 2-5  
keypad configuration 4-13  
remote management  
tools 5-1  
positioning, system 2-2  
power  
using web browser 5-2  
connecting 2-5  
reset system 7-7  
resetting system 7-7  
supply, auto-sensing 1-3  
supply, description 1-5  
switch 2-5  
Reset System screen 7-7  
Reset System web interface 7-7  
restart system 7-7  
ring tones 4-11, 4-22  
ringer, internal 4-11  
room monitoring 5-3  
router  
power frequency 4-6  
power supply, See power  
preferences, call 3-20  
profile  
calling through 3-6  
managing 5-4  
calling using a DMZ 3-12  
configuring a D-Link router 3-10  
configuring a Linksys router 3-9  
configuring a NetGear router 3-8  
configuring firewall and NAT properties 3-11  
configuring port forwarding 3-7  
firewalls 3-6  
storing 5-4  
uploading 5-4  
protocol  
audio 6-3  
ISDN switch 3-18, 3-19  
video 6-3  
proxy server, SIP 3-16  
list of ports to open 3-7  
selecting UPnP 3-12  
Index - 6  
www.polycom.com/videodocumentation  
Download from Www.Somanuals.com. All Manuals Search And Download.  
Index  
statistics  
call 6-3  
S
screen  
Call Statistics screen 7-4  
system 6-1  
blank, troubleshooting 7-13  
diagnostic 7-3  
diagram of system 4-3  
system quick reference 7-2  
screen saver 4-21, 4-22  
security  
status  
Call Status screen 7-4  
network and call diagnostic tools 7-3  
system 3-24  
System Status screen 7-3  
features 1-3  
NATs 3-6  
subnet mask 3-4  
switch protocol, ISDN 3-18, 3-19  
switch, power 2-5  
room monitoring 5-3  
router firewalls 3-7  
setting options 4-15  
when connecting using a DMZ 3-12  
when connecting with a modem 3-6  
Security screen 7-10  
serial number 7-19  
servers  
system  
checking status 3-24  
configuring call settings 4-12  
designing behavior 4-12  
displaying name 4-19  
introduction to 1-1  
lights 7-18  
optional components 1-5  
positioning 2-2  
directory 3-22  
DNS 3-4  
WINS 3-4  
screens quick reference 7-2  
specifying name 4-13  
standard components 1-4  
System Information screen 7-17  
system profiles, managing 5-4  
System Status screen 7-3  
setup wizard  
description 1-3, 3-2  
running 3-2  
sharing files 4-9  
SIP  
configuring settings 3-16  
enabling 3-20  
T
Siren™ 14, description 1-2  
site buttons, adding 4-20  
snapshots, timeout 4-7  
SNMP  
configuring for SNMP management 5-10  
setting up 5-9  
Softupdate 3-25  
software, upgrading 3-25  
sound effects volume 4-11  
Speaker test 7-6  
TCP  
list of ports to open 3-7  
specifying fixed ports 3-11  
technical support  
contacting 7-19  
from GMS administrator 5-7, 5-8  
information to provide 7-19  
telephone number 7-19  
web page address 7-19  
test  
Speaker Test screen 7-6, 7-15  
Audio Meter 7-6  
Color Bar 7-6  
Near End Loop 7-5  
PING 7-5  
speed  
call 3-21  
call statistics 6-3  
call, maximum 1-2  
LAN call 3-5  
Speaker 7-6  
test calls 3-23  
speed dial 4-20  
SPIDs 3-19  
split-screen, See Dual Monitor Emulation  
statis IP address 3-3  
© Polycom, Inc.  
Index - 7  
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Administrator’s Guide for the V500 System  
time  
user settings  
allow video display on web 4-4  
daylight saving 4-16  
difference from GMT 4-16  
displaying 4-19  
displaying call length 4-12, 4-16  
screen saver 4-22  
server 4-16  
auto-answer point to point 4-4  
backlight compensation 4-4  
color schemes 4-4, 4-21  
Dual Monitor Emulation 4-4  
far-site name display time 4-4  
keypad audio confirmation 4-4  
managing access 4-2  
setting 4-16  
specifying maximum during call 4-12  
meeting password 4-4  
tones  
mute auto-answer calls 4-4  
PIP adjustment 4-4  
alert 4-11, 4-22  
internal ringer 4-11  
tools  
V
call status 7-3  
network connectivity 7-5  
reset 7-7  
V500  
configuring network use 3-1  
video and audio 7-6  
tracking calls 5-6  
transport protocol, SIP 3-16  
treble adjustment 4-11  
troubleshooting  
customizing user interface 4-1  
description 1-4  
diagnostics 7-3  
headphone, connecting 2-4  
illustration 1-1  
introduction to 1-1  
access to screens and system 7-9  
audio 7-15  
calling 7-11  
ISDN BRI network interface 2-4  
key features 1-2  
LAN, connecting to 2-3  
managing remotely 5-1  
monitor, connecting 2-2  
optional components 1-5  
positioning 2-2  
power, connecting to 2-5  
powering on 2-5  
remote control 2-5  
standard components 1-4  
troubleshooting 7-8  
display 7-13  
error indications 7-17  
general 7-1  
network interface lights 7-18  
power and start-up 7-8  
remote control 7-9  
system lights 7-18  
TV, See monitor  
V500 web interface  
U
accessing 5-2  
UDP  
accessing diagnostic screens 7-3  
managing directories 5-5  
managing system profiles 5-4  
room monitoring 5-3  
sending message 7-2  
viewing Call Detail Report 6-6, 7-2, 7-3  
list of ports to open 3-7  
specifying fixed ports 3-11  
upgrading, software 3-25  
UPnP 3-12  
user limitations  
allow directory changes 4-13  
managing user access 4-2  
maximum call speed 3-21  
maximum call time 4-12  
removing features 4-19  
setting 4-5  
Index - 8  
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Download from Www.Somanuals.com. All Manuals Search And Download.  
Index  
video  
cable 1-4  
cable, drawing Appendix-2  
configuring 4-5  
data rate 6-3, 6-5  
diagnostic tools 7-6  
eliminating flicker 4-6  
error concealment 1-2  
protocol 6-3  
quality 1-2, 2-3  
troubleshooting 7-9, 7-13, 7-14  
Video screen 7-6  
virtual DMZ 3-13  
voice algorithm, ISDN 3-19  
voice over ISDN, enabling 3-20  
volume  
alert tones 7-16  
bass 4-11  
master control 4-11  
setting 4-11  
sound effects 4-11, 7-16  
treble 4-11  
troubleshooting 7-16  
W
web access port 4-15  
Web Director 5-3  
web interface  
See V500 web interface  
web site, for documentation 4-25  
WINS  
name resolution 3-4  
server 3-4  
© Polycom, Inc.  
Index - 9  
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Administrator’s Guide for the V500 System  
Index - 10  
www.polycom.com/videodocumentation  
Download from Www.Somanuals.com. All Manuals Search And Download.  

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