Polycom® RMX® 1500
Hardware Guide
Version 7.0.2 | November 2010 | DOC2557C
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Polycom RMX 1500 Hardware Guide
Table of Contents
i
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Table of Contents
ii
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1
Hardware Description
This Hardware Guide provides information on the RMX 1500 and its
components. This system utilizes a modular platform, whose
components are designed for high performance, capacity and reliance.
Main Features
The Polycom RMX 1500 offers the following features:
•
•
•
Linux® based
Chassis based on the ATCA standard
Support for standard network interfaces (H.323, SIP video, ISDN,
PSTN and LAN)
•
•
New hardware technologies
Telco grade high availability, on-line upgrading and dynamic
resource allocation
•
Easy integration of conference elements into external network
management
•
•
Enhanced Continuous Presence (multi-image video)
IVR (Interactive Voice Response) module
1-1
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Chapter 1-Hardware Description
RMX 1500 Specifications
Table 1-1 Polycom RMX 1500 Specifications
Physical
Height
Width
1U (4.44 cm.)
19” (48.26 cm.)
23.6” (60 cm.)
Up to 12 Kg.
Depth
Weight
Media Protocols
Audio
G.711, G. 719, G.722, G.722.1, G.729A, G.723.1,
Siren14, Siren 22.
Video
H.261, H.263, H.264.
Network Interfaces
IP, ISDN, PSTN and LAN
H.323, SIP, ISDN, PSTN and LAN
Power Supply
AC Input/ Range, BTU
Voltage range: 100-240 VAC ±10%, 47-63 Hz.
Maximum BTU output: 3400 per hour.
Power Consumption
AC Maximum Power
consumption
350 Watts.
Environment
Operating temperature
Storage temperature
Relative humidity
Operating altitude
Operating ESD
0°– 40°C (22°– 104°F).
-40°– 70°C (-40°– 158°F).
15% - 90% no condensing.
Up to 4,500 m (15,000 ft.).
4 kV.
1-2
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Polycom RMX 1500 Hardware Guide
RMX 1500 System Capacities
Conferencing Capacities
The following table summarizes the different system capacities.
Table 1-2 System Functions and Capacities RMX 1500
System Functions
Capacity
Maximum number of Video participants in a conference
Maximum number of PSTN participants in a conference
Maximum number of VOIP participants in a conference
Maximum number of Audio calls per second
Maximum number of Video calls per second
Maximum number of Conferences
90
120
360
5
2
400
Maximum number of Meeting Rooms
Maximum number of Entry Queues
1000
40
Maximum number of Profiles
40
Maximum number of Conference Templates
Maximum number of SIP Factories
100
40
Maximum number of IP Services
1
Maximum number of ISDN Services
Maximum number of IVR Services
2
40
Maximum number of Recording Links
Maximum number of IVR Video Slides
Maximum number of Log Files (1Mb max.)
Maximum number of CDR Files
20 (default)
150
4000
2000
1000
Unlimited
Maximum number of Fault Files
Number of Participant alerts
1-3
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Chapter 1-Hardware Description
Table 1-2 System Functions and Capacities RMX 1500
System Functions
Capacity
Maximum number of concurrent RMX Web Client
connections to the MCU
20
Maximum number of Users
100
4000
40
Maximum number Address Book entries
Maximum number of gateway profiles
Maximum number of Reservations (Internal Scheduler)
2000
1-4
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Polycom RMX 1500 Hardware Guide
Resource Capacities
Table 1-3 System Resource Capacities per Resolution in CP Mode
Resource Type/Video Resolution
Resources with MPMx
CIF H.263
60
CIF 30 H.264
CIF 60 H.264
SD 30/ 4CIF H.264
4CIF H.263
90
60
60
30
720p30/ 4CIF 60/ SD 60
1080p30fps/720p60
VOIP
30
15 (Symmetric)
360
PSTN
120
ISDN
60 (at 128 Kbps) - 4 E1/T1
Table 1-4 System Video Resource Capacities per Line Rate in VSW Mode
Resource Type/Video Resolution
Resources with MPMx
VSW 2Mb
VSW 4Mb
VSW 6Mb
80
40
20
1-5
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Chapter 1-Hardware Description
Site Requirements
This section describes the requirements your site must meet for safe
installation and operation of the system.
Safety Requirements
For your protection, please read these safety instructions completely
before operating the equipment.
•
Look carefully for potential hazards in your work area: moist floors,
ungrounded power cables, frayed power cords, missing safety
grounds and so forth.
•
•
•
•
•
Locate the main circuit breaker within the room.
Locate the emergency power OFF switch within the room.
Never assume that power is disconnected from a circuit.
Use only the power cord supplied with the system.
The power cord should only be connected to a power outlet that has a
protective ground contact.
•
•
Ensure that the power cord is easily accessible from the back of the
system at all times.
Place the equipment in a well-ventilated area where the vents are free
from obstruction.
•
•
Do not place heavy objects directly on top of the RMX 1500 unit.
Do not use liquids around your equipment.
Rack Mount Safety Precautions
The following precautions should be followed with regards to rack mount
safety:
•
•
Keep the area around the RMX 1500 clean and free of clutter.
Decide on a suitable location for the equipment rack that will hold the
RMX 1500 unit. It should be situated in a clean, dust-free area that is
well ventilated. Avoid areas where heat, electrical noise and
electromagnetic fields are generated. You will also need it placed
near a grounded power outlet.
•
Ensure that the leveling jacks on the bottom of the rack are fully
extended to the floor with the full weight of the rack resting on them.
1-6
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Polycom RMX 1500 Hardware Guide
•
•
•
In a single rack installation, stabilizers should be attached to the rack.
In multiple rack installations, the racks should be coupled together.
Always make sure the rack is stable before extending a component
from the rack.
•
•
•
You should extend only one component at a time - extending two or
more simultaneously may cause the rack to become unstable.
Before you install the rails, determine the placement of each
component in the rack.
Install the heaviest components on the bottom of the rack first, and
then work up.
•
•
Allow the power supply units to cool before touching them.
Always keep the rack’s trays and card’s slots closed when not
servicing, to maintain proper cooling.
Installation Precautions
When handling electronic components, standard anti-static precautions must be
observed:
•
•
Wear a grounding strap
Handle cards by their edges only and do not touch their components or
connector pins
•
Keep components in anti-static bags, when not installed in the RMX1500
The following precautions should be followed with regards to installation
of the RMX 1500:
•
Use a regulating uninterruptable power supply (UPS) to protect the
RMX 1500 from power surges and voltage spikes, to keep your MCU
operating in case of a power failure.
•
•
Place the RMX 1500 on a hard, flat surface such as a desktop or mount
it on 19” rack.
The airflow of the RMX 1500 is from right to left. Be sure that the
areas in the left and right side of the system are clear for proper
ventilation.
Sealed System! The RMX 1500 is a sealed system, breaking the seal and
opening the RMX chassis VOIDS the WARRANTY!
1-7
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Chapter 1-Hardware Description
Installing the RMX 1500
For detailed instructions, precautions and requirements for installing the RMX
1500 refer to the Polycom RMX 1500 Hardware Guide.
The following procedures have to be performed to install the RMX 1500 in
your site:
•
•
•
•
Unpacking the RMX 1500
Installing the RMX in a rack or as a standalone
Connecting the RMX 1500 to the power source
Connecting the network (LAN, IP and ISDN) cables to the RMX.
Unpacking the RMX 1500
To unpack and lift the RMX 1500:
1
When you receive the RMX 1500 packing case, inspect the equipment
for damage and verify that the components match the packing slip.
2
Open the top cover of the packing case.
Two boxes are placed on the top Stratocell®, labelled:
—
Installation Accessories. This kit contains the power cables and a
Disk-on Key (DOK).
—
Rack Installation Accessories. This kit contains the accessories for
the 19”/23” racks as follows:
Write down the RMX’s serial number that is on a sticker on the back of the unit.
It will be needed for product registration later in the process.
Table 1-5 19” & 23” Rack Installation Accessories Package
Item ID
Description
Quantity
MEC2791A-L0
Chassis runners (60cm in length)
suitable for installation within 60cm of
inter spaces (front-to-rear stands).
The chassis runners are required
when mounting the RMX 1500 on
19”/23” racks.
2
1-8
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Polycom RMX 1500 Hardware Guide
Mounting the RMX 1500 in a Rack
There are two methods for installing the RMX in a 19” or 23” rack:
Using the chassis runners on the RMX 1500
•
—
Install the chassis runners provided by Polycom in the rack using
the screws supplied by the rack manufacturer; two screws per
chassis runner.
—
—
Mount the RMX 1500 on top of the chassis runners.
Fasten the RMX to the rack with screws through the four holes in
the RMX’s front mounting brackets.
Chassis runners are 60cm (23.62”) in length. If your rack depth is different, a
shelf can be used instead.
1-9
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Chapter 1-Hardware Description
•
Using a shelf
—
—
—
Install the shelf supplied by the rack manufacturer, in the rack.
Mount the RMX on the shelf.
Fasten the RMX to the rack with screws through the four holes in
the RMX’s front mounting brackets.
Connecting the RMX 1500 to a Power Source
The following restrictions apply to the conductors and connectors that
may be used to ground the unit when rack mounted:
•
When using bare conductors, they must be coated with an
appropriate antioxidant compound before crimp connections are
made. Tinned, solder-plated or silver-plated connectors do not have
to be prepared in this manner.
•
•
The same bolt assemblies should not secure multiple connectors.
Listed fastening hardware must be compatible with the materials
being joined and must be preclude loosening, deterioration and
electrochemical corrosion of the hardware and joint materials.
1-10
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Polycom RMX 1500 Hardware Guide
Connecting the RMX 1500 to AC Power
•
Do not connect the green or green-yellow wire to the system single-point
ground screw.
•
•
Only the AC Power cable supplied by Polycom should be used.
The size of the protective earthing conductor should be a minimum of
10AWG.
•
The outlet intended for connecting the power cord must be protected with
an external overcurrent protection device either in building or in the rack
with the rating not higher than 20Amp.
•
Do not use an Extension cord with the cable.
1
Make sure that the power button is switched OFF on the RMX 1500.
ON/OFF
button
USB Slot
2
Insert the power cable into the power connector on the rear panel of
the RMX 1500.
1-11
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Chapter 1-Hardware Description
Connecting Cables to the RMX 1500
To connect the cables:
•
For the RTM-IP 1500 module:
—
—
Connect the Media cable to LAN 2 port.
Connect the Network cables to the MNG (Signaling) port &
MNGB (Management Network) port.
—
(Optional) Connect the Shelf Management cable to the Shelf port.
•
For the RTM ISDN 1500 module:
Connect the E1/T1 cables to their PRI (1-4) ports.
—
E1/T1 PRI
LAN 2; media, MNG; signaling,
Power Cable
Connection(s)
MNGB; management & Shelf
Figure 1-1 RMX 1500 Rear Panel View with AC Power and Communication
Cables
The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps
covering those ports should not be removed.
First-time Power-up
1
For first entry installation, you must insert the USB key containing the
modified IP addresses in USB slot on the RMX’s front panel. For more
information see, the RMX 1500/2000/4000 Getting Started Guide,
"Procedure 1: First-time Power-up” on page 2-19.
2
Turn ON the power by pressing on the power switch located on the
front panel of the RMX 1500.
1-12
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Polycom RMX 1500 Hardware Guide
The parameters in the lan.cfg file are uploaded from the USB key to
the RMX’s memory and applied during the power-up sequence.
System power-up sequence may take up to five minutes.
During the First-time Power-up the red ERROR LED on the RMX’s
front panel remains ON until both the Management and IP Network
Services have been defined.
When the RMX's configuration is completed (including the
Management and IP Network Services), and if there are no System
Errors, the green READY LED (on the RMX’s front panel) turns ON.
3
Remove the USB key. For more information see, the RMX 1500/2000/
Modifying the Default IP Service and ISDN/PSTN Network Service
Settings” on page 2-22
1-13
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Chapter 1-Hardware Description
RMX 1500 Components
On the RMX 1500, components are located on both the front and rear of
the MCU as listed in Table 1-6, "Polycom RMX 1500 Front Panel
Description". For more information see the descriptions of the "RMX 1500
RMX 1500 Front Panel
The front panel enables access to the RMX 1500 using a USB key,
keyboard, mouse and VGA connection.
Opening the RMX 1500 Front Panel
The RMX 1500 has a front panel which can be opened by pressing on the
location shown in the following illustration:
1-14
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Front Panel Components
ON/OFF
button
USB Slot
Keyboard Slot
Front
LEDs
VGA Slot
Mouse slot
Figure 1-2 RMX 1500 Front Panel
Table 1-6 Polycom RMX 1500 Front Panel Description
SLOT/Button/
Description
LED
USB Slot
USB key connection, used for First time configuration.
VGA Slot
Monitor connection.
Keyboard connection.
Mouse connection.
Keyboard Slot
Mouse Slot
ON/OFF Button
READY Led
Turn the RMX ON or OFF.
Orange - RMX Starting up.
Green - RMX ready/online.
IN USE Led
ERROR Led
Amber - In use, when a conference is active.
Red - Error.
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Chapter 1-Hardware Description
RMX 1500 Rear Panel
The RMX 1500 rear panel contains the RTM IP 1500 and optionally, the
RTM ISDN 1500. In addition, the rear panel houses the power supply with
fan & AC inlet, and Serial port.
Power Supply
with built in Fan
RTM ISDN 1500
Serial
Slot
RTM IP 1500
RTM IP 1500
This card contains an Ethernet Switch that manages the network of the
system, routes data between the cards and components of the system and
provides connectivity to external IP networks. It controls and monitors
the system fans and regulates power supply.
The RTM IP 1500 connections include:
•
•
•
•
•
2 signalling & media ports
2 ethernet management ports
Shelf (Manager) port
Modem
1 Serial port
The LAN 1, LAN3, LAN4 and Modem ports are not be used and the plastic caps
covering those ports should not be removed.
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Polycom RMX 1500 Hardware Guide
Signaling & Manage-
ment Ports
Serial
Port
Modem
Port
LAN 1-2
Ports
Shelf
connection
NA
Main RS 232
Switch
LAN3, LAN 4 and the Serial
ports are only for debugging and not
for customer use
Standby button
Figure 1-3 RMX 1500 RTM IP Rear Panel Layout
The following items appear on the RMX 1500 rear panel:
Table 1-7 RMX 1500 Rear Panel - RTM IP 1500 Component Description
Item
Description
LAN 1 port
LAN 2 port
MNG port
MNGB
Not Available (NA).
LAN (Media) Connection. 1 Media IP address is available.
Signaling connection.
Management connection for Web Client and RMX
Manager.
LAN 3/4 ports
Not Available (NA).
Note: LAN 3/4 are covered with a plastic cap that should
not be removed.
Shelf (Manager)
port
(Optional) Shelf Manager connection.
Modem port
Internal IP connection, for debugging purposes only.
Serial (RS 232)
port
For debugging purposes only. Enables print-outs of
various LOGs from RTM IP 1500 and Card Manager.
MAIN/RTM
Selection of the connection type for the RS-232 Port.
When the switch is up - the serial port connects to the
MPMx card.
When the switch is down, connects to the RTM IP.
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Chapter 1-Hardware Description
Table 1-7 RMX 1500 Rear Panel - RTM IP 1500 Component Description
Item
Description
Standby button
Toggle button. Use this button to either perform
Diagnostics or Software Recovery on the RMX.
Short press (2 seconds) - MPMx Diagnostics.
Long press - (10 seconds) Media and RTM IP 1500
Software Recovery.
RTM ISDN 1500
The RTM ISDN 1500 connects directly to the built-in MPMx. The RTM
ISDN card routes data between the MPMx card and components of the
system, converts ISDN T1/E1 media to IP packets and provides
connectivity to external ISDN networks.
The RTM ISDN card is installed on the rear panel of the RMX interfaces
between the RMX unit and the ISDN/PSTN switch.
With the RMX 1500, you can either have a dedicated E1 or T1 Type Network
Service. It is not possible to have a mixed E1 and T1 ISDN Network Service.
The RTM ISDN card contains four connections to which up to four E1 or
T1 PRI lines can be connected as shown in Figure 1-4.
4 E1/T1 connections
Figure 1-4 RMX 1500 RTM ISDN Rear Panel Layout
The RTM ISDN card supports up to 120 audio participants, regardless of
whether the spans are E1 or T1.
1-18
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Polycom RMX 1500 Hardware Guide
ISDN/PSTN Clock Source
Each RTM ISDN 1500 has its own primary and secondary clock source.
The first span to synchronize becomes the primary clock source and the
second span to synchronize becomes the secondary clock source. This
clock is used to synchronize ISDN spans only (it is not the system clock).
A single clock source triggers an alarm that can be turned off by setting
the appropriate flag in the system configuration.
RMX 1500 Power Supply
Subject to availability on the RMX 1500 there are two types of power
supplies (Power-One & Astec), both are identical in their functionality.
Power Supply LEDs
On the RMX 1500 there are three LEDs that indicate the power status.
Table 1-8 Polycom RMX 1500 Power Supply LEDs
Power Supply LED
OK
Description
DC power indication to internal components of the RMX:
Green - DC Power Good.
Power supply failure Indication:
Amber - Power Supply Failure.
(Alarm symbol)
AC/~ (symbol)
Main power supply indication (Voltage In):
Green - Voltage Input > 85 VAC.
1-19
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Chapter 1-Hardware Description
RMX 1500 LEDs
The RMX includes LEDs located on the front panel and rear panel. In the
front panel, the LEDs reflect the state of the components. The LEDs on the
rear panel indicate the state of the external connections and the status of
the RTM IP card.
RMX 1500 Front Panel LEDs
The following items appear on the RMX 1500 front panel:
Table 1-9 RMX 1500 Front Panel LED’s
Component
LED ID
LED Color Indication
Front Panel
ERROR
Red
ON - Major system error. In case
of an active alarm this light is ON,
and the READY-green is OFF.
OFF - Normal.
Flashes - During system startup.
READY
Green
ON - CPU card has successfully
completed startup. This light turns
green after completing the entire
system configuration.
OFF - Turns OFF when the
ERROR red LED is activated.
Flashes - During system startup.
IN USE
Amber
ON - At least one endpoint is
connected to the system.
Flashes - During system startup.
1-20
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Polycom RMX 1500 Hardware Guide
RMX 1500 Rear Panel LEDs
RTM IP 1500 LEDs
The following LEDs appear on the RTM IP 1500:
Table 1-10 RTM IP 1500 LEDs
LED
Component
LED Color Indication
Name
LAN LEDs (1-2)
LNK
1 Gb
LNK
1 Gb
LNK
1 Gb
LNK
100
Green
Amber
Green
Amber
Green
Amber
Green
Amber
ON with an active network
connection, flickers with Packet
activity.
ON with a 1Gb online
connection, flickers with Packet
activity.
MNG LED
ON with an active network
connection, flickers with Packet
activity.
ON with a 1Gb online
connection, flickers with Packet
activity.
MNG B LED
ON with an active network
connection, flickers with Packet
activity.
ON with a 1Gb online
connection, flickers with Packet
activity.
Shelf LED
ON with an active network
connection, flickers with Packet
activity.
ON when the active network is
10/100Mb, flickers with Packet
activity.
1-21
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Chapter 1-Hardware Description
Table 1-10 RTM IP 1500 LEDs (Continued)
LED
Name
Component
LED Color Indication
Modem
LNK
Green
Amber
Red
ON with an active network
connection, flickers with activity.
ON when the active network is
10/100Mb, flickers with activity.
Additional LEDs
(4)
ERR
ACT
ON - Major error on RTM IP
1500.
Flashes - During system
startup.
Red
ON - Packet flow to and from
the MCU chassis.
Flashes - During system
startup.
STBY
RDY
Green
Green
ON - CPU & System are in a
standby (OFF) mode.
ON - RTM IP 1500 has
successfully completed startup.
Flashes - During system
startup.
1-22
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Polycom RMX 1500 Hardware Guide
RTM ISDN 1500 LEDS
The following LEDs appear on the RTM ISDN:
Table 1-11 RTM ISDN 1500 LEDs
LED
Name
Function Name
LED Color Indication
PRI (1-4) LEDs
LNK
Green
Amber
ON with an active network
connection, flickers with Packet
activity.
1 Gb
ON when 1Gb connection is
online, flickers with Packet
activity.
Power Supply LEDs
The following items appear on the rear panel power supply:
Table 1-12 Power Supply LED’s
Component
LED ID
LED Color Indication
Power Statuses
OK
Green
Amber
OK.
Alarm
PS Fail - Problem with power
supply. This amber LED is driven
by internal circuitry and will
illuminate when a power rail has
failed.
AC
Green
When the power cable is plugged-
in, the AC LED becomes lit.
1-23
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Chapter 1-Hardware Description
1-24
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2
Component Installation &
Replacement
On the RMX 1500 you can install and replace the RTM ISDN 1500 card.
Before installing a parts:
•
•
Make sure you have the correct replacement part on hand.
Make sure you are using proper ESD equipment, to prevent damage
to the system.
Warning!
•
All maintenance tasks are to be performed by qualified, authorized personnel.
•
•
Use only replacement parts supplied by your dealer.
Follow all procedures. Do not skip any steps.
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Chapter 2- Component Installation & Replacement
Installing the RTM ISDN 1500 Card
Prior to adding the RTM ISDN 1500 card you must have your ISDN
product license available. For more information see, RMX 1500/2000/
Getting Started Guide, "Procedure 2: Product Registration” on page 2-20.
1
2
3
Ensure that the power switch on the RMX 1500 is turned OFF (O).
Loosen the captive screws that fasten the card to the MCU.
Slide in the RTM ISDN 1500 card.
4
Insert the card into the slot and tighten the captive screws on each
side of the rear panel of the card, securing the RTM ISDN card to
RMX.
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Polycom RMX 1500 Hardware Guide
5
Connect the PRI cables.
4 E1/T1 connections
6
7
Turn ON the RMX 1500.
Login on to the RMX Web Client.
a
Update your license. For more information see, RMX 1500/2000/
Getting Started Guide, Chapter 2, “Procedure 2: Product Registration”
on page 2-20.
b
In the ISDN/PSTN Network Services define a New ISDN Network
Service. For more information see, RMX 1500/2000/4000
Administrator’s Guide, Chapter 13, “Adding/Modifying ISDN/PSTN
Network Services” on page 13-51.
2-3
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Chapter 2- Component Installation & Replacement
Component Replacement
The RMX 1500 is designed with ease of maintenance in mind. Most
components are swappable and are accessible directly via the front panel
or the rear panel.
The following component can be replaced when it is faulty:
The RTM-IP 1500 and Power Supply are not field replaceable.
•
Before replacing a part:
•
•
Make sure you have the correct replacement part on hand.
Make sure you are using proper ESD equipment, to prevent damage
to the system.
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Replacing the RTM ISDN 1500
1
2
3
Ensure that the power switch on the RMX 1500 is turned OFF (O).
Remove the PRI cables.
Loosen the captive screws that fasten the card to the MCU.
4
5
Remove the RTM ISDN card and pull the RTM ISDN card out of its
slot in the backplane.
Carefully slide the RTM ISDN card out through the rear panel.
6
7
Slide in the replacement RTM ISDN card into it’s slot.
Tighten the captive screws on each side of the rear panel of the card,
securing the RTM ISDN card to RMX.
8
9
Connect the PRI cables.
Turn ON the RMX 1500.
2-5
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