SpectraLink 8020/8030 Wireless Telephone
Administration Guide
Session Initiation Protocol (SIP)
January 2008 Edition
1725-36038-001
Version B
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About this Guide
This document explains how to configure and maintain the
SpectraLink 8020/8030 Wireless Telephones with Session Initiation
Protocol (SIP); a protocol for the control of voice over IP (VoIP) calls
via a proxy server(s).
Polycom Model Numbers
This document covers the following registered model numbers:
802X, 803X
Related Documents
SpectraLink 8000 SVP Server: Administration Guide for SIP
(1725-36033-001)
SpectraLink 8020/8030 Wireless Telephone: SIP User Agent: Features and
Standards (1725-36037-001)
Available at
Polycom WLAN Compatibility Table (1725-36040-001)
Access Point Configuration Guide 1725-36xxx-001 where xxx indicates a
number corresponding to the type of access point.)
Available at
Best Practices for Deploying Enterprise-Grade Wi-Fi Telephony
Available at
Open Application Interface (OAI) Specification (Version 2.0) (72-0052-00)
Technical specifications available by request. Please contact Customer
Support.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Asterisk cmd VoiceMailMain (Shows how to enter the Asterisk
voicemail system, its menu structure, and related information.)
Available at
Customer Support Hotline
Polycom wants you to have a successful installation. If you have
questions please contact our Customer Support Hotline at
(800) 775-5330. The hotline is open Monday through Friday,
6 a.m. to 6 p.m. Mountain time.
Icons and Conventions
This manual uses the following icons and conventions.
Caution! Follow these instructions carefully to avoid danger.
Note these instructions carefully.
Label
This typeface indicates a key, label, or button on SpectraLink
hardware.
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Contents
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Syslog Mode.......................................................................................79
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Contents
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1
SpectraLink 8020/8030
Wireless Telephone Overview
The SpectraLink 8020/8030 Wireless Telephones are mobile handsets
for workplace IP telephone systems. The handsets operate over an
802.11b wireless Ethernet LAN providing users a wireless voice over
IP (VoIP) extension. By seamlessly integrating into a SIP environment,
handset users are provided with high-quality mobile voice
communications throughout the workplace. The handset gives users
the freedom to roam throughout the workplace while providing all
the features and functionality of a SIP desk phone.
The handsets reside on the wireless LAN with other wireless devices
using direct sequence spread spectrum (DSSS) radio technology. The
handset radio transmits and receives packets at up to 54 Mb/s.
In the SIP environment, the handsets support up to three proxy
servers. Each handset may have five line appearances and two calls
per line. Each handset may have up to 10 sets of credentials to
identify itself by current user.
SpectraLink Voice Priority (SVP) and
Quality of Service
SVP is the SpectraLink quality of service (QoS) mechanism that is
implemented in the handset and an access point (AP) to enhance
voice quality over the wireless network. SVP gives preference to voice
packets over data packets on the wireless medium, increasing the
probability that all voice packets are transmitted efficiently and with
minimum or no delay. SVP is fully compatible with the IEEE 802.11
standards.
The SpectraLink 8000 SVP Server is an Ethernet LAN device that
works with the AP to provide quality of service (QoS) on the wireless
LAN. Voice packets to and from the SpectraLink 8020/8030 Wireless
Telephones are intercepted by the SpectraLink 8000 SVP Server and
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
encapsulated for prioritization as they are routed to and from a SIP
proxy server. See the SpectraLink 8000 SVP Server Administration Guide
for SIP document for detailed information about this device.
SpectraLink 8020/8030 Wireless Telephone
Security
SpectraLink 8020/8030 Wireless Telephones support the 802.11i
standard including Wi-Fi Protected Access (WPA and WPA2) in the
pre-shared key (PSK) mode. As vendors introduce access points (APs)
that are eligible to become Wi-Fi CERTIFIED for WPA-PSK and/or
WPA2-PSK, Polycom will determine compatibility with the
SpectraLink 8020/8030 Wireless Telephones and include these APs on
the Polycom WLAN Compatibility Table.
SpectraLink 8020/8030 Wireless Telephones support basic WMM as
part of the 802.11e standard. If the AP supports WMM, the handset
automatically discovers and uses it. WMM does not replace the
SpectraLink 8000 SVP Server as described in the first paragraph.
WMM settings must be configured on the SpectraLink 8000 SVP
Server.
The SpectraLink 8020/8030 Wireless Telephone supports Wired
Equivalent Privacy (WEP) as defined by the 802.11 standard. Polycom
offers the product with both 40-bit and 128-bit encryption.
The latest software versions are required to support the features
described in this document.
Quick Start Guide
1. A wireless LAN must be properly configured and operational
through the use of 802.11 wireless APs.
2. A TFTP server must be available on the network in order to load
the appropriate software onto the handsets. See Chapter 3 Software
License and Protocol Management for detailed instructions for
loading software on handsets.
3. The supported SIP system components must be connected to your
network and completely operational.
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SpectraLink Wireless Telephone Overview
4. The SpectraLink 8000 SVP Server, which facilitates the QoS on the
wireless LAN for the handsets, must be on the same subnet as the
handsets and have the proper versions of software.
Ensure you have the following versions for the SpectraLink 8000
SVP Server:
173
174
175
svp100.toc
zvmlinux
flashfs
the latest handset software and any updates to the SpectraLink
8000 SVP Server software.
6. Install the correct handset software per Chapter 3 Software License
and Protocol Management, section Configuration Process.
7. Install any updates to the SpectraLink 8000 SVP Server software
per SpectraLink 8000 SVP Server Administration Guide for SIP,
Chapter 5 Software Maintenance. Ensure the software is properly
loaded on the TFTP server.
8. Configure your handset to ensure that it is associated with the
wireless LAN, has the appropriate software, and has the correct IP
address for the supported proxy server. See Chapter 3 Software
License and Protocol Management and Chapter 2 SpectraLink
8020/8030 Wireless Telephone Configuration for detailed instructions
for loading software onto and configuring handsets.
9. Create configuration files on the SIP TFTP server to define
parameters for the SIP application. See Chapter 5 Programming the
SIP Handset Features, section SIP TFTP Server Configuration Files.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
System Diagram
The following diagram shows the Polycom components residing on a
network with APs and wireless LAN Ethernet Switch.
Handset code
SIP config
access point
SpectraLink 8000
SVP Server
TFTP server
Ethernet switch
SpectraLink
Wireless Telephones
access point
SIP Server(s)
SIP proxy or SIP B2BUA
optional
Wireless
POS
internet
Optional SIP
Phones
SpectraLink
Wireless Telephones
Ethernet cable
Phone cable
Supplied by
Polycom
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SpectraLink Wireless Telephone Overview
System Components
SpectraLink 8020/8030 Wireless Telephone
The SpectraLink 8020/8030 Wireless Telephone is a lightweight,
durable handset specifically designed for mobile workplace use
within a facility using SIP and an 802.11 wireless LAN. The handsets
are to be used on-premises; they are not cellular or satellite phones.
SpectraLink 8020/8030 Wireless Telephones use direct-sequence
spread spectrum radio technology (DSSS) to transmit audio packets
over wireless LAN APs that support SpectraLink Voice Priority (SVP).
SpectraLink 8000 SVP Server
SVP is the SpectraLink quality of service (QoS) mechanism that is
implemented in the AP to enhance voice quality over the wireless
network. SVP gives preference to voice packets over data packets on
the wireless medium, increasing the probability that all voice packets
are transmitted efficiently and with minimum or no delay. SVP is
fully compatible with the IEEE 802.11b standard.
The SpectraLink 8000 SVP Server is an Ethernet LAN appliance that
works with the AP to provide QoS on the wireless LAN. All SIP
packets to and from the SpectraLink 8020/8030 Wireless Telephones
pass through the SpectraLink 8000 SVP Server and are encapsulated
for prioritization as they are routed to and from other SIP devices.
Access points
Supplied by third-party vendors, APs provide the connection
between the wired Ethernet LAN and the wireless (802.11) LAN.
Access points must be positioned in all areas where handsets will be
used. The number and placement of APs will affect the coverage area
and capacity of the wireless system. Typically, the requirements for
use of SpectraLink 8020/8030 Wireless Telephones are similar to that
of wireless data devices.
Access points must utilize SpectraLink Voice Priority (SVP). See the
Polycom WLAN Compatibility Table for information about APs that
support SVP.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Ethernet switch
Interconnects multiple network devices, including the SpectraLink
8000 SVP Server, the proxy server(s), wired IP phones and the APs.
Ethernet switches provide the highest performance networks, which
can handle combined voice and data traffic, and are required when
using the SpectraLink 8020/8030 Wireless Telephones.
Although a single Ethernet switch network is recommended, the
handsets and the SpectraLink 8000 SVP Server can operate in larger,
more complex networks, including networks with multiple Ethernet
switches, routers, VLANs and/or multiple subnets. However, in such
networks, it is possible for the quality of service (QoS) features of the
SpectraLink 8000 SVP Server to be compromised and voice quality
may suffer. Any network that consists of more than a single Ethernet
switch should be thoroughly tested to ensure any quality issues are
detected.
Note that the SpectraLink 8020/8030 Wireless Telephones cannot
“roam” from one subnet to another. If routers and multiple subnets
are in use, the handsets must only use APs attached to a single subnet,
or be powered off and back on to switch to a different subnet.
SIP server
The SIP server is a component from a third-party vendor that
provides access to telephony services. The handsets can recognize up
to three distinct SIP servers in a single system.
The handsets can operate with SIP proxy servers such as SER (SIP
Extensible Router) or with SIP Back-to-Back User Agents (B2BUA) –
the most common form of SIP server for PBX-based systems. The
handsets can also operate with no SIP server at all. In this case the IP
address location services provided by the SIP server are not available,
so direct IP address dialing must be used.
The SIP proxy server connects to another device such as a PBX or
gateway and from there, other wired phones and the PSTN.
SIP phone
The optional wired-LAN desksets such as those provided by Cisco,
Inter-Tel, and Polycom.
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SpectraLink Wireless Telephone Overview
TFTP server
Required in the system to distribute software to the handsets. May be
on a different subnet than the gateway, APs and/or handsets.
SIP TFTP server
Required in the system to deliver SIP configuration parameters to the
SIP handset whenever a SIP handset is powered-up. The location of
the SIP TFTP server is separately specified in SIP handset
administration parameters (See Chapter 2 SpectraLink 8020/8030
Wireless Telephone Configuration, section The Admin Menu.) Normally,
the SIP TFTP server is the same as the network TFTP server, see
above.
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SpectraLink Wireless Telephone Overview
Table of Specifications
Radio mode (802.11b, 802.11g)
(selectable)
2.4–2.4835 GHz
(802.11a)
5.150–5.250 GHz
5.250–5.350 GHz
5.470–5.725 GHz
5.725–5.825 GHz
Transmission type Direct-sequence spread spectrum (DSSS)
Transmit data rate up to 54 Mb/s
Radio QoS SpectraLink Voice Priority (SVP), WMM
Wireless security Wired Equivalent Privacy (WEP), 40-bit and 128-bit;
Cisco FSR; WPA-PSK, WPA2-PSK
FCC certification Part 15.247
Voice encoding ADPCM (Proprietary)
Transmit power See Admin menu
Display Up to five lines of text plus two icon status rows and one row
for softkey labels.
8020 Dimensions 5.7" x 2.0" x 0.9"
(14.5 x 5.1 x 2.3 cm)
8030 Dimensions 5.4" x 2.0" x 0.9"
(13.7 x 5.1 x 2.3 cm)
8020 Weight* 3.9 oz. ( 110.6 g) with Standard Battery Pack
8030 Weight* 4.2 oz. (119.1 g) with Standard Battery Pack
Standard Battery Pack capacity 4 hours talk, 80 hours standby
Extended Battery Pack capacity 6 hours talk, 120 hours standby
Ultra-Extended Battery Pack capacity 8 hours talk, 160 hours standby
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Startup Sequence
The SpectraLink 8020/8030 Wireless Telephone goes through an
initialization sequence at startup. The line icons 1-9 display and count
down as the handset steps through this sequence. This is usually very
rapid. If there is difficulty at any step that prevents initialization from
continuing, an error message will display and the related icon(s) will
stay on. Please see the error table at the back of this document for
instructions on how to handle error messages that occur during
initialization.
Icon
The icon(s) shown in bold turns off when:
123456789
The handset has located and authenticated and associated with at least one AP, and is
proceeding to bring up higher-layer networking functions.
12345678
1234567
123456
The handset is either configured for Static IP, or if configured for DHCP, the DHCP
discovery process has started.
If DHCP is configured, a DHCP response was received which contains a good DNS
server configuration.
Note: Only valid on non-SRP protocol. Indicates one of the following:
Static IP configuration, or
SpectraLink 8000 SVP Server address found in DHCP response, or
SpectraLink 8000 SVP Server address found via DNS lookup.
12345
All networking functions are complete (notably, DHCP), and the handset is proceeding
with establishing the SRP link to the SpectraLink 8000 SVP Server.
1234
The SRP link is established; all network stack initialization is complete, proceeding with
application-specific initialization.
123
SIP application startup. Icon 3 is extinguished if a generic SIP config file is found.
Icon 2 is extinguished if a handset specific SIP config file is found.
Handset is attempting to register each of the specified line contacts.
12
(no icons)
Registering
(no icons)
Handset has registered with at least one contact on one proxy server. Initialization is
complete. The handset is in standby mode ready to receive and place calls. The line one
contact is displayed.
EXT.
XXXXX
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SpectraLink Wireless Telephone Overview
During the last three steps of this process, the handset contacts the SIP
TFTP server and downloads general information about the proxy
server(s), downloads specific information pertaining to the handset,
registers with the proxy server(s), and verifies handset credentials.
Once this process is complete, the handset is ready to use.
If the username and password have not been defined in the Admin
menu, you will be prompted to enter both of these items before the
extension number can display. The user name must correspond to the
configuration file that contains user-specific information. If the file is
not found, an error message will appear and the handset will restart.
See Chapter 5 Programming the SIP Handset Features, section SIP TFTP
Server Configuration Files.
Handset Modes
Standby mode (on-hook)
In standby mode, the handset is waiting for an incoming call or for
the user to place an outgoing call. The extension number is shown on
the display and there is no dial tone. In this mode, the handset is
conserving battery power and wireless LAN bandwidth.
When an incoming call arrives, the handset rings; the handset enters
the active mode and remains so until the call is ended. The call is
answered by pressing the START key or the Answ softkey. The handset
will ring according to user preference as specified in the standby
menus. The ringing can be silenced by pressing the END key. If you do
not wish to accept the call, press the Rej softkey. The SIP server (if
present) will redirect the call as configured by the system
administrator, often to voicemail. (Treated like the handset is busy.)
Active mode (off-hook)
The handset is in the active mode when an incoming call is answered
or when it is in communication with the SIP server without being in
an active call.
When an incoming call occurs during an active call, the handset will
play the second call ringing sound until the call is answered, the caller
hangs up, or the call transfers to voicemail. If the END key is pressed,
the first call is terminated and the handset reverts to a full ring.
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The active mode utilizes the most bandwidth and battery power. To
conserve these resources, return the handset to the standby mode
when a call is completed by pressing the END key.
Push-to-talk (PTT) mode
The SpectraLink 8030 Wireless Telephones utilize channels for
incoming and outgoing radio communication. While PTT is active, the
handset is in PTT mode. It can receive regular phone calls in this
mode. When a regular phone call is answered, the handset enters
active mode.
Configuration menu mode
When user preferences are being configured in the Config menu, the
handset is on but is not active. It cannot receive calls while in the
Config menu.
Messaging mode
If text messaging functions have been programmed, as in a nurse call
system, the handset is able to receive text messages. While these
messages are being accessed, the handset is in messaging mode.
Incoming calls will ring with the second call ringing sound.
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2
SpectraLink 8020/8030 Wireless
Telephone Configuration
Each handset may be configured for site-specific requirements by
opening the Admin menu and selecting options or entering specific
information. Any settings entered in the Admin menu must conform
to system settings. Only the handset being configured is affected by
the Admin menu settings.
The wireless telephone user may select several usability options from
the Standby menu, described below in the User-defined Preferences
section. This information is also provided in the end-user manual.
The SpectraLink Handset Administration Tool is a software utility
that enables rapid configuration of handsets by utilizing the USB port
on the Dual Charger. See the Handset Administration Tool document
for specific instructions. Please see your service representative or
contact Polycom customer service for more information about this
time-saving tool.
The Admin Menu
The Admin menu contains configuration options that are stored
locally (on each handset). Each handset is independent, and if the
default settings are not desired, the Admin options must be set in
each handset requiring different settings.
Opening the Admin menu
1. With the handset powered off, press and hold the START key.
While holding the START key, press and release the END key.
2. When the Admin menu appears, release the START key.
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If an admin password has been set, the display will require its entry
before opening the Admin menu. The default password is 123456. If
no password is set, the display will proceed directly into the Admin
menu.
Navigation
The navigation keys just below the softkeys are used to navigate
through and select menu options. These are referred to as Nav▲,
Nav▼, Nav◄, Nav►, and NavOK.
Toggle options
Some menu items have only two options, which operate on a toggle
basis. The current setting is shown below the menu heading on the
info line. The other available setting is highlighted in the menu list.
Press NavOK to activate the highlighted setting.
For example, when predial is disabled, the info line displays Predial
Disabled and the highlighted menu item is the Enable Predial option.
Press NavOK to enable predial. The info line will change to display
Predial Enabled.
In another example, when the info line displays Ring in Speaker, the
highlighted menu option is Ring in Headset. Press NavOK to select Ring
in Headset, The ring will now sound in the headset and the info line
will change to Ring in Headset.
Data entry and editing
An asterisk (*) next to an option on the display indicates that it is
selected. Use the Nav keys and the softkeys to navigate and select
desired options.
Enter numbers by pressing the buttons on the keypad. The blinking
underscore identifies the current cursor position. When entering
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SpectraLink Wireless Telephone Configuration
alphanumeric strings, the CAPS/caps softkey will appear and may be
pressed to toggle the case. Enter letters by repeatedly pressing the
corresponding key until the desired letter displays on the screen. Use
the CAPS softkey to change the case as needed.
To edit during entry, delete the character to the left of the cursor by
pressing the Del softkey. To replace an entry, delete it by pressing the
Clr softkey and then enter the new data. To edit an existing entry, use
Nav◄ and Nav► to move the cursor position, and then press the Del
softkey to delete the character to the left. Insert new data by pressing
the buttons on the keypad.
Alphanumeric entries:
Key caps
CAPS
1
1
1
2
3
4
5
6
7
8
9
0
*
2 a b c
3 d e f
4 g h I
5 j k l
6 m n o
7 p q r s
8 t u v
9 w x y z
0
2 A B C
3 D E F
4 G H I
5 J K L
6 M N O
7 P Q R S
8 T U V
9 W X Y Z
0
* . ! $ % & ’ ( ) + , : ; / \ = @ ~
<space>
#
Admin menu
The following table lists the Admin menu items. The default settings
have an * prior to the option. Detailed descriptions of each item
appear below the table.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Admin Menu
1st level
2nd level
3rd level
4th level
5th level
Phone Config
Enter Name
[Enter Name]
ELP Port
Enter Port *8552
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SpectraLink Wireless Telephone Configuration
1st level
2nd level
3rd level
4th level
5th level
Network Config
*Open System
Shared Key
Default Key
Key Length
Key 1-4
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
1st level
2nd level
3rd level
4th level
5th level
Network Config
[ 802.11a]
5.150–5.250
5.250–5.350 DFS
5.470–5.725 DFS
5.470-5.650 DFS
5.725–5.825
5.725-5.850
Æ
[Transmit Power]
5mW (7dBm)
10mW (10dBm)
20mW (13dBm)
*30mW (15dBm)
40mW (16dBm)
50mW (17dBm)
100mW (20dBm)
* Subbands have not been established for the b and b/g mixed or the g-only mode at this writing. Provision is made
in the software to accommodate these ranges once established. Until added, selecting either of these two modes will
immediately bring up Transmit Power options.
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SpectraLink Wireless Telephone Configuration
1st level
3rd level
4th level
5th level
Diagnostics
Restore Defaults
Phone Config
Telephony Protocol
Telephony Protocol lets you select the VoIP protocol that your site is
licensed to download and run. The SIP protocol used for the
SpectraLink 8020/8030 Wireless Telephones requires license option
selection 36. Any other protocol will cause the handset to
malfunction.
Push-to-talk (PTT)
PTT is disabled by default. When enabled, all 24 PTT channels are
allowed by default. To toggle the allowed status of any channel, select
Allowed Channels, scroll to the channel to be disallowed and press
NavOK. Allowed channels are displayed with an asterisk (*) in the left
column. Only those channels allowed in the Admin menu will appear
on the Config menu where they can be subscribed to by the end user.
The priority channel, labeled by default as channel 25, may be set and
will be available to all PTT handsets. When a PTT broadcast is made
on the priority channel, it will override any active PTT transmission
on all other channels.
Time Zone
Worldwide time zone options are available. Greenwich Mean Time
(GMT) is the default.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Daylight Savings
The handset may be adjusted for daylight savings time.
Password Enable/Disable/Change
The password option controls access to the Admin menu. It is enabled
by default with the password 123456. The Password option operates as
a toggle between Enabled and Disabled. The info line will display the
current state. Press NavOK to change the password protection state. To
modify the password requirement, the default or previously set
password must be entered to verify the change. Change Password will
appear only if the password is enabled. The password is disabled by
default. The password must be set in each handset for which
controlled access is desired.
SIP Registration
Individual handsets may be configured to correspond with the SIP
configuration information in the TFTP server. The handset is then
automatically identified at startup. If username and password
information is not configured in the Admin menu, then this
information will be requested at startup
In either case, the username must agree with a corresponding
configuration file. See Chapter 5 Programming the SIP Handset Features,
section SIP TFTP Server Configuration Files.
Login allows you to specify a username and password for
automatically acquiring SIP configuration information. If no
username is specified, the SIP handset will request username and
password at startup and any additional registrations specified here
are ignored.
The username should correspond to the primary (line 1) dial number
assigned to the user. The username and password should also
correspond to the authentication credentials as created by your
system administrator for your primary line registration. Usernames or
passwords can be erased by selecting the item, then pressing the Bksp
softkey and then the Save softkey.
Reg 2, Reg 3, and Reg 4 allow you to specify additional authentication
usernames and passwords that may be required by your handset for
any additional line appearances (registrations) that may appear in the
specific user’s configuration file. This information will be ignored if a
Login username is not provided.
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SpectraLink Wireless Telephone Configuration
OAI Enable/Disable
Polycom’s Open Application Interface (OAI) enables third-party
computer applications to display alphanumeric messages on the
handset display and take input from the handset keypad. Refer to the
OAI Specification (Version 2.0) documentation for information about
administering the OAI Gateway and the services it can provide.
If you have an OAI Gateway installed in your system, OAI may be
optionally enabled in each handset. You may select whether the
handset should attempt to connect to the SpectraLink 8000 OAI
Gateway by choosing either the Enable or Disable options in this menu.
If OAI is enabled, and an IP address (called the OAI Server IP) is
available to the handset (either via DHCP or Static IP configuration),
the handset will communicate with the OAI Gateway at power-on,
and periodically while it is powered-on. If you don’t have a
SpectraLink 8000 OAI Gateway installed at your site, you should
disable the OAI feature to preserve network bandwidth and battery
life.
Location Service
Location service may be used to enable or disable the Ekahau Real-
Time Location System (RTLS), select a transmit interval, or enter a
static IP address for the Ekahau Positioning Engine (EPE). Location
services capability is provided by the EPE 4.0 using Ekahau Location
Protocol (ELP). See Ekahau’s user documentation for more
information.
RTLS [Enable/Disable] The RTLS is disabled by default. Press NavOK to
toggle to the alternate setting. When RTLS is enabled, the handset will
display the RTLS icon in the top center of the screen.
The ring indicator icon will take precedence over the RTLS icon, i.e.
the new icon will not be visible while the handset is ringing. When
ringing has ceased and the ring indicator becomes inactive, the RTLS
icon will again appear (regardless of hook state).
Transmit interval Allows selection of 1 minute, 5 minutes, or 10 minutes for
maximum time between transmit intervals. Default transmit interval
is 10 minutes. Press NavOK to select the desired transmit interval.
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To optimize battery life, the interval between sending out ELP
updates will vary based on handset state. It is expected that ELP
updates will occur at most every two to six seconds and at least
every few minutes. If improved tracking capability is desired, set the
transmit interval for a shorter time between ELP updates. Increasing
the frequency of transmissions will decrease battery life.
Location Server IP Allows the user to statically enter the IP address of
the EPE. Enter the IP address and press NavOK to save.
Ekahau clients are not expected to find the EPE automatically.
Regardless of the handset’s selection of DHCP or static IP, the EPE
IP address must be statically entered in the Ekahau admin menus or
HAT.
ELP Port Allows the user to select the port number which ELP updates
get sent to at the Location Server IP address. It must match the value
configured in the Ekahau Positioning Engine for proper functionality.
The ELP port number must be greater than zero and less than 65536.
Default is 8552. Enter the port number and press NavOK to save.
Network Config
IP Addresses
There are two modes in which the handset can operate: DHCP-
enabled or Static IP. Select the mode for operation from the IP
Address menu:
* Use DHCP Will use Dynamic Host Configuration Protocol to assign
an IP Address each time the handset is turned on. If DHCP is enabled,
the handset also receives all other IP Address configurations from the
DHCP server.
Static IP Allows you to manually set a fixed IP Address. If selected, the
handset will prompt for the IP addresses for each configurable
network component. When entering addresses, enter the digits only,
including leading zeroes. No periods are required.
Regardless of the mode in which the handset is operating, the
following components are required and must be configured as part of
the SIP system:
Phone IP The IP address of the handset. This is automatically
assigned if DHCP is used. If using Static IP configuration, you
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SpectraLink Wireless Telephone Configuration
must obtain a unique IP address for each handset from your
network administrator.
Default Gateway and Subnet Mask Used to identify subnets, when
using a complex network, which includes routers. Both of these
must be configured either with an IP address under Static IP (not
set to 000.000.000.000 or 255.255.255.255) or with DHCP for the
handset to contact any network components on a different subnet.
If configured on the DHCP server, use option 3 for the Default
Gateway and option 1 for the Subnet Mask. Contact the network
administrator for the proper settings for the network.
SpectraLink 8020/8030 Wireless Telephones cannot roam with
uninterrupted service between subnets unless specific LAN
components are present. Certain AP/Ethernet switch combinations
establish a Layer-2 tunnel across subnets that enable the handsets
to roam. Without this capability, any call in progress will be dropped
when the user moves out of range and the handset must be power
cycled in order to resume functionality in the new subnet area.
Ensure that all your APs are attached to the same subnet for proper
operation. The handset can change subnets if DHCP is enabled and
the handset is powered off then back on when within range of APs
on the new subnet. Note that the wireless telephones cannot “roam”
across subnets, since they cannot change IP addresses while
operational.
Telephony for detailed configuration information.
TFTP Server IP The IP address of a TFTP server on your network,
which holds software images for updating the handsets and
contains the handset files. If this feature is configured (not set to
0.0.0.0 or 255.255.255.255) with either Static IP configuration or
using DHCP option 66 (TFTP server), or the boot server/next
server (siaddr) field, the handset will check for newer software
each time it is powered on or comes back into range of your
network. This check takes only a second and ensures that all
handsets in your network are kept up-to-date with the same
version of software.
Syslog Server IP The IP address of the syslog server. See the
Diagnostic Tools section for more information.
Time Server IP The IP address of the time server.
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SVP Server IP The IP address of the SpectraLink 8000 SVP Server. If
using Static IP configuration, this is simply the IP address of the
SpectraLink 8000 SVP Server. Note that the SpectraLink 8000 SVP
Server must be statically configured to have a permanent IP
address. If DHCP is being used, the handset will try the following,
in order: the DHCP option 151, then a DNS lookup of
“SLNKSVP2” if the DHCP options 6 (DNS server) and 15 (Domain
Name) are configured.
SIP TFTP Server IP The IP address of a TFTP server on your network,
which holds SIP configuration files. In static mode, this parameter
must be configured with an IP address. In DHCP mode, the SIP
TFTP server may be specified by defining the address on the DNS
server for the name “siptftp” If this is not defined, the address
specified in option 66 will be used. See Chapter 4, SIP Integration
Factors.
OAI Server IP The IP address of the SpectraLink 8000 OAI
Gateway. If using Static IP configuration, this is simply the IP
address of the SpectraLink 8000 OAI Gateway. If DHCP is being
used, the handset will try the DHCP option 152.
SSID
Enter the SSID.
Security
*NONE disables any 802.11 encryption or security authentication
mechanisms.
For WEP, WPA-PSK, and WPA2-PSK set each of the following
options to match exactly the settings in the APs.
Encryption codes display as they are entered. For security reasons
codes will not display when a user returns to the Admin menu,
Encryption options.
WEP (Wired Equivalent Privacy) is a wireless encryption protocol that
encrypts data frames on the wireless medium allowing for greater
security in the wireless network. If WEP is required at this site, you
must configure each handset to correspond with the encryption
protocol set up in the APs. Select the entries from the options below to
enable the handset to acquire the system.
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SpectraLink Wireless Telephone Configuration
Authentication
Select either Open System or Shared Key.
WEP Enable/Disable
Select either Enable WEP or Disable WEP.
Key Information
Default Key Enter the key number specified for use by the
handsets. This will be 1 through 4.
Key Length Select either 40-bit or 128-bit depending on the key
length specified for use at this location.
Key 1-4 Scroll to the key option that corresponds to the Default
Key that was entered above. Enter the encryption key as a
sequence of hexadecimal characters. (Use the 2 and 3 keys to
access hexadecimal digits A through F.
Rotation Secret
This is used for proprietary WEP key rotation. Refer to your
custom document if this feature is supported in your system.
WPA2-PSK The security features of WPA2 (Wi-Fi Protected Access)
using PSK are available and may be used if supported by the APs in
the facility. Select either Passphrase and enter a passphrase between
eight and 63 characters in length or Pre-Shared Key and enter the 256-
bit key code.
WPA-PSK The security features of WPA (Wi-Fi Protected Access)
using PSK (pre-shared key) are available and may be used if
supported by the APs in the facility. Select either Passphrase and enter
a passphrase between eight and 63 characters in length or Pre-Shared
Key and enter the 256-bit key code.
Cisco FSR (Fast Secure Roaming) In order to provide the highest level
of security without compromising voice quality on Cisco Aironet
wireless LAN APs, Polycom and Cisco Systems have cooperated to
implement the Fast Secure Roaming mechanism. FSR is designed to
minimize call interruptions for SpectraLink 8020/8030 Wireless
Telephone users as they roam throughout a facility. Existing Aironet
350, 1100, and 1200 APs may require a firmware upgrade to support
FSR. Cisco FSR requires advanced configuration of the Cisco APs in
your site. See your Cisco representative for detailed documentation
on configuring the APs and other required security services on the
wired network. To configure Cisco FSR on a handset, you must enter
a Radius Server username and password into each handset.
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Username
Enter a username that matches an entry on the Radius server.
Usernames are alphanumeric strings, and can be entered using the
alphanumeric string entry technique.
Password
Enter the password that corresponds to this Username.
Consult the Configuration Guide for the APs installed in your facility
for information on which of the WPA versions are recommended by
Polycom engineering. Configure the recommended version on the
AP and select the corresponding option on the Admin menu.
Regulatory Domain/802.11 Config/Transmit Power
Regulatory domain, 802.11 configuration and transmit power are
interdependent. See Appendix A: Regulatory Domains for regulatory
domain setting specifications. Polycom recommends that you check
with local authorities for the latest status of national regulations for
both 2.4 and 5 GHz wireless LANs.
FCC requirements dictate that the menu for changing the regulatory
domain be available by password, which in our case is the LINE key.
Press LINE and then navigate to the desired domain. Press NavOK to set
the domain.
01 - North America
02 – Europe
03 – Japan
04 – Singapore
05 – Korea
06 – Taiwan
07 – Hong Kong
802.11 config
Once the regulatory domain is set, the 802.11 Config modes are
displayed. Only one may be chosen. 802.11(b & b/g mixed) is the
default. Press NavOK to set the mode. If the mode has subbands, the
Subband list will open. If the mode does not have subbands, the
Transmit Power list will open.
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SpectraLink Wireless Telephone Configuration
Use g only if all of your infrastructure devices use only 802.11g. The
handsets will operate up to 54 mb/s in this mode.
Use b & b/g mixed if some of your infrastructure components only
understand 802.11b. The handsets will operate up to 11 mb/s.
Subbands have not been established for the b and b/g mixed or the
g only mode at this writing. Provision is made in the software to
accommodate these ranges once established. Newly added
subbands may not appear in the above table.
Subband
Once a mode is set the subband list will display, if applicable.
Only those ranges which are allowed in the set regulatory domain
and that pertain to the set mode are displayed. Note that for
802.11a the bands labeled DFS will vary depending on the set
regulatory domain. Multiple subbands may be set. Navigate to the
desired subband and set with NavOK. The Transmit Power menu
will open. Once the Transmit Power setting is done, you will be
returned to the subband list.
To deselect a subband, navigate to it and press NavOK.
Once the subband settings are as desired, press the Done softkey to
exit to the Network Setup menu.
Transmit power
For subbands: The Transmit Power list opens when NavOK is
pressed from the Subband menu. A transmit power setting is
required for each subband. Only one level may be set per
subband. Only those power levels which apply to the
regulatory domain and 802.11 mode are listed. Navigate to the
desired level and press NavOK to set and return to the subband
list. Another subband may be selected which repeats the
process.
If the highlighted power transmit level is legal on all of the
subbands for the set mode, an All softkey will appear. Press the
All softkey to apply that level to all subbands and return to the
subband menu where all subbands will now be selected. All
overrides any previously set power transmit levels.
Without subbands: When the 802.11 mode has no subbands, the
Transmit Power list opens when NavOK is pressed to set the
mode. Only those power levels which apply to the domain
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
and 802.11 mode are listed. Navigate to the desired level and
press NavOK. This sets the transmit power level and exits the
Regulatory Domain menus. The Network Setup menu will again
display.
Diagnostics
Run Site Survey
The Site Survey mode is activated by selecting this option. The site
survey starts running immediately upon selecting this option. See the
Diagnostic Tools section for more information about site survey.
Diagnostics Mode
Diagnostics can be enabled or disabled. See Chapter 8 Diagnostic Tools,
section Diagnostics Enabled for a detailed explanation of the Diagnostics
mode options.
Syslog Mode
See Chapter 8 Diagnostic Tools, section Syslog Mode for a detailed
explanation of the Syslog mode options.
Error Handling Mode
The Error Handling mode determines how the handset will behave
when an error occurs. The Halt on Error option will cause the handset
to stop operating if an error message is received. Unless the error is a
fatal one, normal operation may be resumed by power-cycling the
handset. The Restart on Error option will cause the handset to make
every effort to reboot quietly and quickly to standby mode. In either
scenario, a call in progress will be lost.
Error detail may be shown on the display, captured by the syslog
server and may also be available for downloading with the Handset
Administration Tool.
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SpectraLink Wireless Telephone Configuration
Restore Defaults
The Restore Defaults option will set all user and administrative
parameters except Telephony Protocol to their factory defaults.
Admin Menu Default Table
When the Restore Defaults option is selected, administrative parameters
will be reset to their factory defaults as shown in the table below. The
Telephony Protocol setting will not change. User parameters will be
reset per the table on page 41.
Menu option
Setting
Sub-option
Sub-sub-option Default
Phone Config
Disabled
[all]
[None set]
Disabled
GMT
DST No Adjust
Enabled
[n/a]
[None set]
[n/a]
Enabled
Disabled
10 minutes
[None set]
8552
ELP Port
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Menu option
Setting
Sub-option
Sub-sub-option Default
Use DHCP
Network Config
[None set]
None
Open System
Disabled
[None set]
[None set]
Pre-Shared Key
Pre-Shared Key
[none set]
[none set]
b & b/g mixed
30 mW (15 dBm)
[n/a]
Diagnostics
Disabled
Disabled
[Error Handling
Mode]
Restart on Error
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SpectraLink Wireless Telephone Configuration
User-Defined Preferences
The SpectraLink 8020/8030 Wireless Telephone features a
configuration menu (“Config menu”) that is available to the user to
configure user preferences and display handset information. The
Config menu is opened by pressing the Cfg softkey from standby
mode. See the SpectraLink 8020/8030 Wireless Telephone and Accessories
User Guide.
Config Menu
Config menu 2nd level
3rd level
4th level
5th level
6th level
Lock Keys
User Profiles
Off
PBX
Continuous
Short Pulse
Long Pulse
Tones 1-10
Volume
„„„„„„„
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Config menu 2nd level
3rd level
4th level
5th level
6th level
Phone
Settings
Predial
Disable/Enable
1
High and Severe noise modes increase microphone, speaker, and ring volume settings above Normal mode baseline. All measures are
approximate.
Microphone In-ear speaker
Ring volume
+3dB
High
+12dB
+18dB
+6dB
Severe
+12dB
+6dB
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SpectraLink Wireless Telephone Configuration
Config menu 2nd level
Push-to-talk
3rd level
4th level
5th level
6th level
System Info
Firmware
Version
Default settings
The profile options on the standby menu may be reset to their default
values by the Restore Defaults option in the Admin menu. These are the
default settings:
Setting/profile
Silent
Vibrate
Soft
Loud
Custom
Ring Cadence
Ring Tone
Off
Off
PBX
PBX
PBX
Tone 1
1
Tone 1
1
Tone 1
3
Tone 1
7
Tone 1
5
Ring Volume
Vibrate Cadence
Ring Delay
Off
PBX
0
Off
Off
PBX
5
0
0
0
Noise Mode
Normal
Speaker
Off
Normal
Speaker
Off
Normal
Speaker
On
Normal
Speaker
On
Normal
Speaker
On
Headset/Speaker
Key Tones
Warning Tones
Push-to-talk
Off
Off
On
On
On
Off
Off
On
On
On
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3
Software License and Protocol
Management
SpectraLink 8020/8030 Wireless Telephones support a number of
different IP protocol integrations. All SpectraLink 8020/8030 Wireless
Telephones are shipped from Polycom with a generic software load
that allows them to associate to a wireless LAN and download
functional software from a TFTP server. The handsets will not
function properly without downloading appropriate software.
The following details the process to properly configure SpectraLink
8020/8030 Wireless Telephones and download software via over-the-
air file transfer.
Requirements
•
A wireless LAN must be properly configured and operational
through the use of 802.11a/b/g wireless APs.
•
•
A TFTP must be available on the network in order to load the
appropriate software into the handsets.
Software versions required:
Component
Version
SpectraLink 8000 SVP Server
17x.028 or higher
OAI Server MOG 600
OAI Server MOG 700
54.032 or higher
82.017 or higher
•
Finally, ensure that the Battery Pack on the handset is fully
charged.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Configuration Process
1. Download the latest SpectraLink 8020/8030 Wireless Telephone
2. Load the latest version of the SIP code and place it on the TFTP
server and ensure the TFTP server is started. The four files that are
needed must be named:
usb downloader
functional filename
phintl filename
ota downloader
config file
pd14udsp.bin
pd14csp.bin
pi1400sp.bin
pd14odsp.bin
slnk_cfg.cfg
3. Use the Handset Administration Tool to set up the configuration
of each handset to meet all essential requirements. If not using the
Handset Administration Tool, ensure the following parameters
are correctly set in the Admin menu for each handset: See
Chapter 2 SpectraLink 8020/8030 Wireless Telephone Configuration
for detailed configuration instructions.
— If statically assigning IP addresses, ensure that the Phone IP,
Subnet Mask, and Default Gateway information are accurate. If
using a DHCP Server, ensure that the DHCP option is set.
— Ensure the handset has properly configured SSID and Reg
Domain information.
— Ensure the Telephony Protocol menu option is set to 36. This
ensures the handset will check for the proper SRP files each
time it powers on.
— Ensure security settings are properly programmed.
4. Power cycle the handset.
5. The SIP code will now download to the handset. The status bar
will increment fully across the display for each function that is
being performed in the download process. Upon completion of
the update process, the handset will re-boot with the new
firmware.
During the second download evolution, the handset receives code
from the TFTP server for system configuration and for its own
settings. Once this second evolution is complete, the handset is ready
to use.
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Software License and Protocol Management
For future software upgrades, simply update the files that are stored
on the TFTP server. Each time the handset is powered on, it will
check with the TFTP server to ensure it has the proper software
version.
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4
SIP Integration Factors
CODECs
The SpectraLink 8020/8030 Wireless Telephones are compatible with
the G.711µ-law and G.711a-law codecs. There is no setting required
on the handset.
DHCP
Dynamic Host Configuration Protocol (DHCP) is a standardized
protocol that enables clients to be dynamically assigned with various
configuration parameters, such as an IP address, subnet mask, default
gateway, and other critical network configuration information. DHCP
servers centrally manage such configuration data, and are configured
by network administrators with settings that are appropriate for a
given network environment. The handset will use the following
DHCP options if DHCP use is enabled:
Option
Meaning
1
Subnet mask
3
6
Default gateway
DNS server
15
Domain name
66
TFTP server
151
152
siaddr
SpectraLink 8000 SVP Server
SpectraLink 8000 OAI Gateway
Boot server or next server
DNS
Domain Name System (DNS), an industry-standard protocol, locates
computers on an IP-based network. IP networks rely on number-
based addresses to move information on the network. However, it is
easier to remember user-friendly names than number-based
addresses, so it is necessary to translate user-friendly names into
addresses that the network can recognize. The handset will use DNS
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
to automatically translate names into IP addresses for the TFTP server
and SpectraLink 8000 SVP Server.
In DHCP mode, the SIP handset will use DNS to look up an address
for the logical name “siptftp” to locate the SIP TFTP file server. If this
logical name is undefined, then the address specified by option 66 is
used for the SIP TFTP server.
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5
Programming the SIP Handset
Features
In order for the handset to function in the SIP environment, it
downloads two files from the root directory of the SIP TFTP server
during startup. The first file contains generic system information and
is downloaded by every handset during the power-up sequence. A
second file, unique for each handset, is then downloaded. It contains
specific information for each handset such as username, password,
and line appearances. Both of these files must be written locally.
SIP TFTP Server Configuration Files
The two file types, generic and specific, are identical in format. Any or
all of the configuration information can be contained in either file.
Any information in the specific file that conflicts with the information
in the generic file will take precedence over that in the generic file.
Authentication information will be accepted from both files. For ease
of administration, it is recommended both file types be utilized.
Guidelines
•
The files are in plain text, US-ASCII. The general form of the
configuration file data is “parameter = value.”
•
•
The generic filename must be SIP_allusers.cfg.
Each specific filename must have the form of SIP_username.cfg
where [username] is as assigned to each individual user by the
system administrator. See Chapter 2 SpectraLink 8020/8030 Wireless
Telephone Configuration, section The Admin Menu, subsection SIP
Registration.
•
Username parameters are: alphanumeric, no spaces, no
punctuation, case is ignored, 1-16 characters.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
•
•
•
Generic file information should contain proxy server information
and other SIP system data.
Specific file information should contain data specific to each user
such as authentication credentials and line appearance data.
Some parameter lines accept more than one value, separated by a
colon or semicolon character as defined in the following table.
•
•
Any line that begins with a pound sign (#) is ignored.
In general space characters are ignored. Space characters may be
included in string values by replacing the space with “%20” or by
enclosing the string in quotes (″).
•
•
If necessary, other special characters may be included by using a
hexadecimal representation: (%hh) where hh is the representation
of the character.
Lines may appear in any order although maintenance may be
simplified by preserving the order in the supplied example file.
Program each of the files according to the following instructions.
The generic file (sip_allusers.cfg)
The generic configuration file provides system information common
to all handsets.
The handset-specific files (e.g. sip_3001.cfg)
The handset-specific configuration file provides specific information
for the handset to identify itself and communicate to other phones.
Each handset must have its own file with a unique filename. You may
use the same parameters as the generic file when programming the
handset files if you wish to override a common setting.
You must configure a unique handset file for each handset being
deployed. Typically each of these files is named with the extension
number or name of the person assigned the handset. For example
John Doe’s handset could have a handset filename of sip_3001.cfg
or sip_JohnDoe.cfg.
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Programming the SIP Handset Features
Proxy server commands
Use the following parameters when programming the configuration
files. See the sample configuration files following this table for more
detailed information.
Parameter
Value
Description
Notes
PROXYn_ADDR
xxx.xxx.xxx.xxx:pppp Proxy address.
n = 1, 2, 3
xxx.xxx.xxx.xxx = IP4 address
or
pppp = port (optional, 5060 is the
default)
proxyname:pppp
proxyname = computer name
(DHCP only)
PROXYn _DOMAIN Domain name
Domain served by this n = 1, 2, 3
proxy server.
DOMAIN = [example:
spectralink.com]
Can be omitted if the proxy does
not act as a domain server.
PROXYn_TYPE
Inter-Tel
SER
Asterisk2
Specify the
Used by the handset to perform
manufacturer of each proxy-specific actions based on
defined proxy server. known behavior for specific proxy
types. Only the three shown
values may be used. Omit this
parameter if the value is not one
of these recognized settings.
PROXYn_
KEYPRESS_2833
enable
disable
Controls generation of n = 1, 2, 3
in-stream RFC2833
formatted key press
events.
PROXYn_
KEYPRESS_INFO
enable
disable
Controls generation of n = 1, 2, 3
SIP INFO requests to
the SIP server for
keypress events.
PROXYn_HOLD_IP0 enable
disable
Controls setting of the n = 1, 2, 3
media stream IP
destination address to
0 (zero) when a call is
put on hold.
Use for compatibility with older
SIP servers that may not
recognize newer stream attribute
parameters for HOLD status.
2 For up-to-date Asterisk voicemail commands, go to:
http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+VoiceMailMain
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Parameter
Value
Description
Notes
PROXYn_PRACK
enable
disable
Enables reliable
provisional responses
to INVITE requests
n = 1, 2, 3
PROXYn _
n = 1, 2, 3
MAIL_SUBSCR
xx
handset should
subscribe for mail
notification.
name = mail server contact name.
xxx.xxx.xxx.xxx = IP4 address.
or
sip:name@domain
Domain where the mail resides3.
See above.
PROXYn_
MAIL_ACCESS
xx
handset should invite
to access the mail
center.
or
sip:name@domain
4
5
PROXYn _
MAIL_NOTIFY
xx
mail notification
originates.
or
sip:name@domain
AUTH
[see warning note
below]
username;password Credentials.
In general credentials
username = The dial number or
string that identifies the line
appearance. Generally an
extension or phone number.
are needed for each
registered line.6.
password = a secure password
created by the system administer
which enables a handset to
register and/or function.
CODECS
codec1, codec2
Comma-separated list Defaults to “g711u, g711a”. if
of supported codecs in either is omitted it will be added to
e.g. g711u, g711a,
g729
order of preference.
the end of the list.
3 For mail notifications, in general you will need to define only one contact parameter for each proxy. If the proxy
server automatically creates and renews subscriptions when the handset registers, then only the
PROXYn _MAIL_NOTIFY contact need be specified. If the handset must subscribe to a particular contact to get mail
notification, then only the PROXYn_MAIL_SUBSCR contact needs to be specified.
4 Values as above.
5 For Inter-Tel SIP servers, both PROXYn_MAIL_SUBSCR and PROXYn_MAIL_NOTIFY parameters must be set in
the configuration file.
6 WARNING: providing credentials by using the AUTH parameters in the configuration files is a security risk and
should be avoided by entering usernames and passwords in admin menu or by allowing the user to login at startup
time. Credentials entered here are in plain text and accessible by anyone who can access the TFTP server files.
Credentials stored in the SIP server or in the handsets are protected.
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Programming the SIP Handset Features
Parameter
Value
Description
Notes
n = 1, 2, 3, 4, 5
LINEn
username
The dial # or name.
All LINEn user names The registered contact becomes:
should be unique for a sip:username@domain
given LINEn_ PROXY.
This may be enforced
in future software
revisions.
LINEn _PROXY
i
SIP proxy server for
this line.
n = 1, 2, 3, 4, 5
i = the number of the proxy server
1, 2, 3.
LINEn_PROXY can be omitted if
the line is not to be registered and
you wish to do direct phone to
phone calls.
LINEn _CALLID
FAVORITE
callerid
String that displays at n = 1, 2, 3, 4, 5
the far end.
callerid = the text that will display
as the caller ID on the called
handset.
Dialstring;identifier;LI Phonebook list of
Up to 15 entries permitted which
may be divided between generic
and phone specific files.
NEn
numbers accessible
from the Favorites
menu.
Dialstring = complete SIP URI or
local extension #
Identifier = name. if omitted, the
dial string appears on Favorites
menu.
LINEn = can be omitted if dialing
can be done on any registered
line. Usually omitted but if present,
the number will be dialed on the
programmed line.
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Sample Configuration Files
Configuration files are illustrated below. These files are available as a
download from the software updates site and may be customized for
your application. Please note that these are merely samples and will
not work on your system as written here or as downloaded. Your
configuration files must be locally programmed according to your site
requirements.
SIP_allusers.cfg
# SIP ALL USERS Configuration file example
# Configuration file format example with explanatory text
# Codec preference order only. This does not enable/disable codecs
# (Optional)
# can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc.
# if g711u is omitted it will be added to end of list.
# if g711a is omitted it will be added to end of list after u.
CODECS = g711u, g711a
# One PROXYn (PBX/Call Server) is required, additional ones are optional as
# you can register secondary line appearances with other PROXY servers
PROXY1_ADDR
#PROXY2_ADDR
= 10.0.0.138:5060
= 172.29.0.140:5060
#ProxyDomain can be omitted if a specific proxy domain name is not defined at
the
# proxy server. If omitted, the ProxyDomain defaults to the IP address of the
# proxy server.
# (below are examples of different ways to specify a domain)
#PROXY1_DOMAIN = plcmengr.com
#PROXY1_DOMAIN = 10.0.0.138
#PROXY1_DOMAIN = axlx.engr.local
# PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center
# notifications
# This is needed only if the user is not subscribed automatically at
# registration.
# It is almost never required in current versions of Asterisk to specify
# this.
# If you are using Asterisk (non-business edition) before v1.2, this is
# necessary.
# This example is actually specific for a line number:3001
#PROXY1_MAIL_SUBSCR = sip:[email protected]
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Programming the SIP Handset Features
# PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center
# notifications
# This option is deprecated and no longer needed in versions beyond
# e/h340/i640 phones v108.011, Polycom 8002 phones v130.001, and Polycom
# 8020/8030 phones 131.001.
# Examples:
#PROXY1_MAIL_NOTIFY = [email protected]
#PROXY1_MAIL_NOTIFY = sip:[email protected]
# PROXY1_MAIL_ACCESS is the main voicemail dial number
# Examples:
# PROXY1_MAIL_ACCESS = 7999
# PROXY1_MAIL_ACCESS = sip:[email protected]
# PROXY1_MAIL_ACCESS = [email protected]
PROXY1_MAIL_ACCESS = 7999
#PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key
# press events. Normally you want this to be disabled for Asterisk but it
# depends on your configuration and what you want to be able to do.
# If you are going to do OAI integration, this must be disabled.
# The default is disable
PROXY1_KEYPRESS_2833 = disable
#PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP
# server for keypress events. Normally you want this to be enabled.
# If you are going to do OAI integration, this must be enabled.
# The default is enable
PROXY1_KEYPRESS_INFO = enable
# PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0.0.0.0
# when a call is put on hold.
# PROXYn_HOLD_IP0 is not required for current versions of Asterisk.
# For older PBXs that require this, set this to enable
#PROXYn_HOLD_IP0 = enable
# PROXY1_PRACK enables ACK'd provisional responses to INVITE requests. The
# PRACK mechanism will be used if this switch is enabled and the Proxy server
# specifies support for the PRACK mechanism. PRACK is NOT SUPPORTED in
# current versions of Asterisk, but is to be supported on subsequent
# versions. PRACK should not be required on local area networks.
PROXY1_PRACK = disable
# Favorites in the allusers file will be present in the favorites on all
# handsets
# The username can be blank and can include escaped chars
# Useful features can be included such as call forwarding or dialing
# voicemail
FAVORITE = 1234; Site Security
FAVORITE = *98; Call Forwarding
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Sample handset-specific file
# Configuration file format example
# Codec preference order only. This does not enable/disable codecs.
# (Optional) can be G.711-ulaw, g.711u, G.711U, g711u, G.711U, etc.
# if g711u is omitted it will be added to end of list.
# if g711a is omitted it will be added to end of list after u.
#CODECS = g711u, g711a
# One PROXYn (PBX/Call Server) is required, additional ones are optional as
# you can register secondary line appearances with other PROXY servers
#
#PROXY1_ADDR
#PROXY2_ADDR
= 10.0.0.138:5060
= 172.29.0.140:5060
# ProxyDomain can be omitted if a specific proxy domain name is not defined
# at the proxy server. If omitted, the ProxyDomain defaults to the IP address
# of the proxy server.
# (below are examples of different ways to specify a domain)
#PROXY1_DOMAIN = plcmengr.com
#PROXY1_DOMAIN = 10.0.0.138
#PROXY1_DOMAIN = axlx.engr.local
# PROXY1_MAIL_SUBSCR is who we should subscribe to for mail center
# notifications
# This is needed only if the user is not subscribed automatically at
# registration.
# It is almost never required in current versions of Asterisk to specify
# this.
# If you are using Asterisk (non-business edition) before v1.2, this is
# necessary.
# This example is actually specific for a line number:3001
#PROXY1_MAIL_SUBSCR = sip:[email protected]
# PROXYn_MAIL_NOTIFY is from whom we might get unsolicited mail center
# notifications
# This option is deprecated and no longer needed in versions beyond
# 8002/e340/h340/i640 handsets v108.011, Polycom 8002 phones v130.001, and
# Polycom 8020/8030 phones 131.001.
# Examples:
#PROXY1_MAIL_NOTIFY = [email protected]
#PROXY1_MAIL_NOTIFY = sip:[email protected]
# PROXY1_MAIL_ACCESS is the main voicemail dial number
# Examples:
# PROXY1_MAIL_ACCESS = 7999
# PROXY1_MAIL_ACCESS = sip:[email protected]
# PROXY1_MAIL_ACCESS = [email protected]
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Programming the SIP Handset Features
#PROXY1_KEYPRESS_2833 controls generation of in-stream RFC2833 formatted key
# press events. Normally you want this to be disabled for Asterisk but it
# depends on your configuration and what you want to be able to do.
# The default is disable
#PROXY1_KEYPRESS_2833 = disable
# PROXY1_KEYPRESS_INFO controls generation of SIP INFO requests to the SIP
# server for keypress events. Normally you want this to be enabled.
# The default is enable
#PROXY1_KEYPRESS_INFO = enable
# PROXYn_HOLD_IP0 controls setting of media stream IP destination to 0.0.0.0
# when a call is put on hold.
# PROXYn_HOLD_IP0 is not required for current versions of Asterisk.
# For older PBXs that require this, set this to enable
#PROXYn_HOLD_IP0 = enable
# PROXY1_PRACK enables ACK'd provisional responses to INVITE requests. The
# PRACK mechanism will be used if this switch is enabled and the Proxy server
# specifies support for the PRACK mechanism. PRACK is NOT SUPPORTED in
# current versions of Asterisk, but is to be supported on subsequent
# versions. PRACK should not be required on local area networks.
#PROXY1_PRACK = disable
# ////////////////////////
# ////// ABOVE this line should probably be in the sip_allusers.cfg file
# ////// with items uncommented in this file only for overriding a setting
# ////// for a particular user.
# ////////////////////////
# Authentication credentials
# (Normally not stored in this file for security reasons)
# AUTH = username; password
AUTH = 3001; 3001
# Line definitions
# Each definition should have LINEn, LINEn_PROXY and LINEn_CALLID
# LINEn is the dial number
# LINEn_PROXY is the PROXYn server this line should register with, typically
# defined in sip_allusers.cfg.
# LINEn_CALLID is shown on the standby display of 8020/8030 phones but not
# 8002 or e/h340/i640 phones. The Asterisk Server converts the callID
# information to alternative forms defined in the Asterisk configuration
# files for display at the far end of a phone call.
# Up to 5 line definitions can be made for each user
# Line definitions do not necessarily have to have different extensions
LINE1
= 3001
LINE1_PROXY = 1
LINE1_CALLID = Mouse, Mickey
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# Two lines may map to the same extension to allow second incomming calls.
LINE2
= 3001
LINE2_PROXY = 1
LINE2_CALLID = Brady, Marsha
LINE3
= 3002
LINE3_PROXY = 1
LINE3_CALLID = Drew, Nancy
#LINE4
= 804
#LINE4_PROXY = 3
#LINE4_CALLID = Sip User 4
#LINE5
= 1014
#LINE5_PROXY = 2
#LINE5_CALLID = Sip User 5
# Favorite Dialed Number list.
# You can define up to 8 total entries including any defined in
# sip_allusers.cfg.
# You can enclose a string in quotes to allow for spaces.
# Each favorite can be complete SIP URI
# Format is:
# FAVORITE = dial_string; username
#
# The username can be blank and can include escaped chars.
FAVORITE = 3001; Bob
FAVORITE = 3032; Jill in Accounting
FAVORITE = 3013; SoundPoint 3013
FAVORITE = 3020; Jane
FAVORITE = 93035551212; Richard's Cell
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6
Using the SIP Handset
The Handset Display
When active, the handset screen will display either a call status screen
or one of several menu screens. The call status screen has the
following format:
This example shows two call tabs indicating that two calls are in
progress. The un-selected call tab indicates that we have put another
call on hold. The call-status icon for the selected call indicates that this
call is being dialed. The text indicates the selected call is on line 1,
extension 3001. Enter Number indicates that the handset is ready to
be dialed. Once this call is connected, the connected party’s
information will appear on the third line, and the fourth line contains
help or error messages, as appropriate. The softkeys during this
action offer text editing functions.
System icons
Indicator Function
The signal-strength icon indicates the strength of the signal and can assist
the user in determining if the handset is moving out-of-range.
The voicemail icon is activated when a new voicemail message is received
if the feature is supported by the phone emulation.
The battery icon indicates the amount of charge remaining in the Battery
Pack. When only one level remains, the Battery Pack needs to be charged.
The speakerphone icon displays when the speakerphone is active.
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Indicator Function
Up and down arrows are displayed when the menu has additional options
above or below.
Left or right arrows are displayed during editing when the cursor may be
moved left or right.
The Push-to-talk (PTT) ring icon. A PTT call is coming in.
The priority PTT ring icon. A call is coming in on the priority PTT channel.
This call will override any other.
Location Service icon: indicates the Ekahau Real-Time Location System
(RTLS) is enabled.
Locked Locked indicates that the keypad is locked to prevent accidental activation.
Use the Unlk softkey plus the # key to unlock it.
[No Service If warning tones are not disabled, an alarm will sound and a descriptive
message] message displays when the handset cannot receive or place calls. You may
be outside of the covered area. Walk back into the covered area. The in-
service tone indicates service is reestablished.
The download icon indicates that the handset is downloading code. This
icon only appears while the handset is running the over-the-air downloader.
It appears to the right of the Signal Strength icon in the same location as the
Voicemail icon.
XXXX During character entry, Indicates current data entry symbol mode.
Call status icons
Indicator Function
On-hook icon, Solid when idle. Flashes while in standby mode to indicate
that at least one call is still active or on hold. Flashing when incoming call is
ringing.
Off-hook icon. Solid when a call is being dialed.
Hold icon. Call is on hold
Transfer icon. Call is in the process of being transferred
Audio flowing icon. Audio is flowing both ways on a call.
Audio receive-only icon. Locally muted (flash) or far end hold with no music
on hold.
No audio icon. No audio is flowing. Call is terminating or far end hold with
audio disable.
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Using the SIP Handset
NavOK functions
The NavOK key acts as a fifth softkey with implicit functionality as
follows:
State NavOK key function
Dialing Place phone call.
Answering Answer a phone call
Holding Resume audio.
Displaying menu Select the highlighted menu option.
Displaying call status Resume audio on the currently selected call and place previous call on
hold. If the selected call is ringing, the call will be answered.
Entering login name Save name or password and proceed with startup.
or login password
Softkeys
Softkey
Name
Displayed during…
Press to…
<<
Cursor backward
Entering a dial number.
Move the cursor back one position.
>>
Cursor forward
Entering a dial number.
Move the cursor forward in
alphanumeric mode, if the cursor is
at the end of the line, adds a space
character.
Answ
Bksp
Answer
Incoming call on the selected
line.
Answer the call (equivalent to START
key).
Backspace
character
Entering a dial number.
Delete the character prior to the
cursor position.
Back
Dial
Back one screen
Dial Call
Displaying a menu.
Exit the menu.
A dial number is being
entered on the selected line.
Initiate a phone call to the entered
dial number.
End
Favr
Fwd
End Call
Favorites
An active call on the selected Terminate the call without going back
line.
to standby mode.
Prior to entering the first
character of a dial number
Activate the Favorites menu.
Forward Definition Prior to entering the first
character of a dial number.
Delete a previously defined forward
destination.
Or initiate definition of a new forward
destination.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Softkey
Name
Displayed during…
Press to…
Hold
Hold
In an active call.
Place the call on hold. The line status
shows
when the call is on hold or
when audio is flowing.
Msg
Message
Initial dial screen when new
line is selected and a dial
tone is active prior to
Initiate a call to the specified
message center contact address for
retrieval or administration of
entering first character of the voicemail.
number to be dialed7.
Mute
OK
Toggle muting
OK
In an active call.
Toggle audio transmission to the far
end. The line status shows when
not muted or when muted.
Power up registration if
username is not configured
in admin menu.
Send the username and password to
the SIP server for authorization to
register the handset.
Redl
Rej
Redial
Reject
Prior to entering the first
character of a dial number.
Redial the last number that was
dialed.
Incoming call on the selected Reject the incoming call. The SIP
line.
server will then redirect the call
elsewhere.
Resm
Resume
In an active call and you
have placed the call on hold
Resume a call that was previously
placed on hold or that went on hold
or in standby mode if any call when another line was activated.
is on hold.
Save
Save
Entering a dial number as a
forward destination.
Save the dial number as the
forwarding destination for the
selected line.
Symb
Symbols
Entering a username or
password.
Select the set of symbols available
on the keypad while entering data.
Entering the digits of a
number.
7 Appears only if the PROXYn_MAIL_NOTIFY is configured. A message center contact address must be defined for
the proxy used by the selected line.
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Using the SIP Handset
Menus
Line menu
The Line menu allows you to activate a call on a selected line or to
view the status of lines.
Pressing the LINE key from the active mode displays a menu of line
appearances as programmed in the SIP TFTP configuration file. The
LINE key can be pressed while the handset is in the standby mode to
activate the handset and to activate a new call on the selected line.
The currently selected line is indicated by an asterisk (*). Lines for
which the corresponding proxy server has outstanding new mail are
flagged with plus (+) characters. Lines that should be registered to a
proxy but have failed registration for any reason are displayed in
faded text and are not selectable from the menu.
Exit the LINE display by pressing a line number key to start a new call
on the selected line and put any other call on hold, or by pressing the
END key to exit without starting a new call. Press the More softkey to
page through additional items on the Line menu.
Symbol menu
The symbol menu allows you to change the set of characters available
for data entry through multiple key presses of the dial pad keys.
While dialing a number or entering login information, press the Symb
softkey to view a menu of possible sets of characters that can be
entered using multiple key presses of the dial pad keys. Normally, a
simple numeric mode is selected; selecting other symbol modes
allows convenient access to the complete printable US ASCII
character set. The following table shows what characters are available
through repeated key presses in various symbol modes.
Key Number English
Number + English Punctuation
1
2
3
4
5
6
1
2
3
4
5
6
1 ; : / \ ! ‘
a b c 2 A B C
d e f 3 D E F
g h I 4 G H I
j k l 5 J K L
1
@ : 1
; , 2
2 A B C a b c
3 D E F d e f
4 G H I g h i
5 J K L j k l
6 M N O m n o
& | ` ~ 3
( ) 4
< > 5
{ } 6
m n o 6 M N O
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Key Number English
Number + English Punctuation
7
8
9
0
*
7
8
p q r s 7 P Q R S 7 P Q R S p q r s
t u v 8 T U V 8 T U V t u v
w x y z 9 W X Y Z 9 W X Y Z w x y z
[ ] 7
‘ “ \ 8
^ _ 9
9
0
@ - _ 0 = , < >
. $ * & % + ( )
[space] , ( ) |
0 - _
[space] 0
* . = + / -
# ! ? $ %
. *
@ *
* .
#
# [space]
Favorites menu
The Favorites menu assists you in dialing by providing access to a
predefined list of dial numbers. The predefined list can include either
complete dial numbers for named parties or partial numbers that
need additional data entry. This might be the case, for example, if a
PBX feature access code for call forwarding is defined in the favorites
list but you need to add the forwarding destination information
before sending the call to the PBX to activate the feature.
While in a dialing state, press the Favr softkey to display a menu of
pre-defined numbers or names that can be dialed (as programmed in
the SIP TFTP configuration file.) When an item is selected from the
list, the dial number is displayed. You may edit or add digits to the
displayed number if necessary before pressing the NavOK key or START
to place the call. When using the Favorites menu to perform a blind
transfer to someone on the list, select an entry from the Favorites
menu and then press FCN and select Transfer.
FCN menu
The FCN menu is accessible while in the active mode and provides
these features:
Transfer
Do Not Disturb
Set/Clear Forward
<OAI>
<OAI>
<OAI>
Items on this menu are accessible through navigation and selection
keys or through short-cut keys as displayed with the menu items.
OAI functions are automatically added as items at the end of this
menu when defined on an OAI server.
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Using the SIP Handset
Handset Operation
If you want to…
Then…
Turn the handset on
Press and hold the END key until two chirps sound.
Turn the handset off
Press and hold the END key. One chirp will sound. If you are in a call, hang up
first, then turn off the handset.
Unlock the keypad
Lock the keypad
Place a call
Press the Unlk softkey, then #.
While in Standby press the Cfg softkey, then press NavOK.
1 To dial a number, follow any one of these sequences:
» Press the START key, wait for a dial tone, then dial the number. Then
press either START again or Nav OK.
» Dial the number and then press the START key or Nav OK.
» Press the Spkr softkey, then dial the number. Then press START or Nav
OK.
» Press the START key; press the Favr softkey; use the Nav cd keys to
select the number or user from the list; press Nav OK to dial the
number.
2 Listen for the ring to indicate the alerting of the called party.
Note: Line 1 is the default line.
Place a call from
Favorites menu
1 Press START or Spkr.
2 Listen for dial tone.
3 Press the FAVR softkey.
4 Use the Nav keys to navigate to the desired entry.
5 Select the entry by pressing NavOK.
6 Press START or NavOK to place the call.
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If you want to…
Then…
Place a second call
1 To get a dial tone for the second call, press LINE and NavOK.
a. If the handset has multiple lines, press LINE + [the line number].
b. Press NavOK.
• The first call is automatically placed on hold.
• The second call appears in a new call tab.
2 Dial the number to place the second call.
3 Use the Nav ef keys to toggle between calls.
Place a call on a
different line
1 Press the LINE key.
2 Navigate to the desired line and press NavOK or press the number of the
line.
3 Dial the number.
4 Press START or NavOK to initiate the call.
Answer a call
•
•
•
•
Press START, and hold the handset to your ear.
Press NAV OK, and hold the handset to your ear.
Press the Answ softkey and hold the handset to your ear.
Press the Spkr softkey and speak towards the handset.
Reject a call
Press the Rej softkey to reject the call and allow the SIP server to redirect the
call elsewhere, usually to voicemail.
Answer a call on a If another call comes in on a different line, a new call icon flashes and a tone
second line sounds in the audio stream until the call is answered, the first call is terminated,
the caller hangs up, or the call transfers to voicemail.
1 To view the caller ID of the incoming call without interrupting the active call,
press Nav f. The original call’s audio remains active. The display now
shows information about the incoming call.
2 Press NavOK, START or Answ to place the current call on Hold and answer
the second call, or
Press Rej to redirect the incoming call to voicemail or as otherwise
programmed.
Navigate among call
tabs
Use Nav► and Nav◄.
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Using the SIP Handset
If you want to…
Then…
Forward calls Calls may be forwarded on a per-line basis. The Line menu display will indicate
if a line is forwarded by a > character followed by the destination address.
•
When a line is forwarded, the standby screen displays the forwarding
status, unless the do-not-disturb feature is enabled.
•
If your handset has multiple lines, set or clear forwarding for each line
individually.
1 Press START or press Line and a line number to select the line that you want
to be forwarded.
2 Press FCN and select the Set/Clear Forward item from the FCN menu using
a digit key or NavOK key.
3 Enter the forwarding number for the indicated line.
4 Press NavOK to save.
To clear call forwarding for a given line #, again press START or select the line #.
Again select the Set/Clear Forward item from the menu.
Clear forwarding on a
line
Press START or select the line number. Select the Set/Clear Forward item from
the menu.
Listen to voicemail
1 Press START.
2 Press Msg softkey, or
Dial your voice message system number
3 Press START or Nav OK.
Do Not Disturb
1 Press START.
(reject all incoming
calls)
2 Press FCN.
3 Select the Do-Not-Disturb item from the menu and press NavOK.
When the do-not-disturb feature is enabled, the standby screen will display Do
Not Disturb. The handset will not ring for new incoming calls.
Clear Do Not Disturb
1 Press START.
2 Press FCN.
3 Select the Do-Not-Disturb item from the menu and press NavOK .
Redial the last
number you dialed
1 Press START.
2 Press the Redl softkey.
3 Verify that the displayed number is the one you want and the line number is
valid.
4 Press NavOK or START.
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If you want to…
Activate installed
Then…
1 Press START or Spkr.
custom applications
(registered OAI
application on
2 Press FCN.
3 Navigate to the desired custom application using Nav cd keys or the More
an OAI server)
softkey.
4 Select the application using NavOK or shortcut key.
Transfer a call (blind)
1 While in a call, press FCN and then select the transfer item by shortcut key
or NavOK. (The current call will be placed on hold and it will be marked with
a transfer icon . A new call will be started and you will hear a dial tone.)
2 Dial the number to which you wish to transfer the call or press the Favr
softkey and select an entry from the Favorites menu.
3 Press FCN and select the Transfer option again. The marked call will be
transferred to the number that you have entered.
4 Press the END key to return to standby. If the transfer fails, you will see an
error message and you can then pick up the original call by navigating to
the marked call and pressing NavOK.
Transfer a call
(consulted)
1 While in a call, press FCN and then select the transfer item by shortcut key
or NavOK. (The current call will be placed on hold and it will be marked with
a transfer icon . A new call will be started and you will hear a dial tone.)
2 Dial the number to which you wish to transfer the call or press the Favr
softkey and select an entry from the Favorites menu.
3 Press NavOK or START to establish a second call.
4 Inform the person on the other end that you would like to transfer the call.
5 Press FCN and select the Transfer option to transfer the call.
6 Press the END key to return to standby.
Transfer an active call
to a call on Hold
1 Press FCN and then select the Transfer option by pressing NavOK. The
current call will be placed on hold and it will be marked with a transfer icon
.
2 Navigate to the second call (already on hold).
3 Press the Resm softkey and tell the other party that the call will be
transferred.
4 Press FCN and select the Transfer option by pressing NavOK.
5 Press the END key to return to standby.
Silence the ringing
Press the END key to silence the external speaker ring and convert to in-ear
speaker ringing.
External speaker ringing will resume when the next incoming call is received
while the handset is in standby mode.
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Using the SIP Handset
If you want to…
Then…
Change the Press the up/down volume buttons on the side of the handset during ringing, or
ring volume while the handset is in standby mode.
Adjust the While speakerphone is active, press the up/down volume buttons on the side of
speaker volume the handset during the call.
Adjust the While the headset is plugged in, press the up/down volume buttons on the side
headset volume of the handset during the call.
Mute/Unmute a call
Press the Mute softkey.
When the handset is muted, the audio flowing icon
changes to the audio
receive-only icon . Press the Mute softkey again to restore audio pickup.
End a call
Change the profile
Open Config menu
Press the End softkey to maintain the active mode and view the active calls.
Press the END key on the keypad to return to the standby mode.
Press the Prof softkey and use the Nav keys to select a new profile while in
standby mode. The selected profile is marked with an asterisk (*).
Press the Cfg softkey from standby mode.
Turn on the backlight The backlight comes on when any key is pressed or when there is an incoming
call, and stays on for 10 seconds. It turns off if another key is not pressed within
that period.
Resume a call on hold
from standby.
Press the Resm softkey. If more than one call is on hold, use the Nav ef keys
to select the call you wish to resume and press the Resm softkey or NavOK.
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7
Testing a Handset
Verify proper registration and operation of each handset by
performing the following tests on each handset in an active wireless
area.
1. Power on the handset by pressing the END key. A series of
messages will be displayed as the handset acquires the system.
The handset should display the user extension.
2. Place a call and listen to the audio quality. End the call by pressing
the END key.
3. Place a call to the handset and verify ring, answer, clear transmit,
and clear receive audio.
4. Use the softkeys to verify all softkey programmed features on the
handset.
5. Press the END key. Any line indicators should turn off and the
extension number display will return.
If any of these steps fails to operate as described, refer to Chapter 11
Troubleshooting for corrective action.
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8
Diagnostic Tools
Run Site Survey, Diagnostics Enabled and Syslog Mode are three diagnostic
tools provided to assist the wireless LAN administrator in evaluating
the functioning of the SpectraLink 8020/8030 Wireless Telephone and
the system surrounding it. Diagnostic Tools are enabled in the Admin
menu.
Run Site Survey
Site survey is used to evaluate the facility coverage before certifying
that an installation is complete. It can also be used at any time to
evaluate coverage by testing signal strength, to gain information
about an AP, and to scan an area to look for all APs regardless of
SSID. The information available through the site survey includes:
•
•
•
SSID
Beacon Interval
Information regarding support of 802.11d, 802.11g, 802.11h and
other 802.11 amendment standards as required
•
Current security configuration
Start the site survey by selecting Run Site Survey from the Admin menu.
The mode starts immediately.
When the test is started, it is by default in “single SSID” mode. When
the Any soft key is pressed (softkey A) all APs, regardless of SSID, are
displayed and the softkey changes to say MyID. Pressing the MyID soft
key will revert to the “single SSID” mode and change the softkey back
to Any.
The display would look like the following for the multiple AP mode.
1 1 1 1 1 1
1 1 1 1 1 1
1 1 1 1 1 1
1 1 1 1 1 1
A n y
-
-
-
-
2 2
2 2
2 2
2 2
3 3
3 3
3 3
3 3
4 4 4
4 4 4
4 4 4
4 4 4
D e t
l
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Where:
•
111111 – the last three octets of the on-air MAC address for a
discovered AP.
•
•
•
•
22 – the signal strength for the specified AP.
33 – the channel number of the specified AP.
444 – the beacon interval configured on the specified AP.
Any/MyID – softkey to toggle between “single SSID” and “any
SSID” mode.
•
Detl/Smry – softkey to toggle between the multiple AP
(summary) display, and the single (detail) displays for each AP.
The following screen shows how the display would look when there
are three APs configured with an SSID that matches that of the
handset. The first has a signal strength of –28 dBm, is configured on
channel 2, with a beacon interval of 100 ms. The second has a signal
strength of –48 dBm, is configured on channel 6, with a beacon
interval of 200 ms. The third has a signal strength of –56 dBm, is
configured on channel 11 with a beacon interval of 100 ms.
a b 7 b c
2 a e 5 7 8
2 a e 5 9 6
8
-
-
-
2 8
4 8
5 6
0 2
0 6
1 1
1 0 0
2 0 0
1 0 0
A n y
D e t
l
When the Any SSID mode is selected, the summary display contains
the first six characters of the APs SSID instead of the beacon interval
as in the example below.
a
2
2
b 7 b
a e 5
a e 5
-
-
-
2 8
4 8
5 6
0 2
0 6
1 1
A
L
P
H A
W S M T E S
v
o i
c
e
e
t
M y
I
D
D
l
In detail mode the display would appear as follows. The left/right
arrow keys will move between AP indices.
i
e
r
:
e
r
b
e
r
b b b b b
e e e e e e e e
s
n
c
h
b
c
n
x
y
D G H I
+ x
p p
r
r
r
r
r
r
r
r
r
r
x
x
p
m m m
A
G : g g g g
P :
p
n
y
S m r
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Diagnostic Tools
Where:
•
•
•
•
•
•
•
•
i – index of selected AP (value will be from 0 to 3 inclusive)
bbbbbb – the last three octets of the BSSID for a discovered AP
sn – signal strength in –dBm
ch – channel
bcn – beacon interval
eeeeeeeeeee – SSID (up to first 11 characters)
DGHI – standards supported
rrrrrrrr – rates supported. Basic rates will have a “b” following the
rate
•
•
•
•
•
•
+ – more rates are supported than those displayed
xxxx – WMM or UPSD if those QoS methods are supported
mmm – security mode
G:gggg – group key security
P:pppp – pairwise key security
Any/MyID – softkey to toggle between “single SSID” and “any
SSID” modes
•
Detl/Smry – softkey to toggle between the multiple AP display
(summary), and the single AP display (detail)
Numbers racing across the handset display indicate AP information is
being obtained. A Waiting message indicates the system is not
configured properly and the handset cannot find any APs.
Solving coverage issues
Coverage issues are best resolved by adding and/or relocating APs.
Overlap issues may be resolved by reassigning channels to the APs or
by relocating them. See Chapter 11 Troubleshooting, section Access
Point Problems for more information.
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Diagnostics Enabled
Diagnostics is used to evaluate the overall quality of the link between
the handset, AP, and infrastructure side equipment, such as IP PBX,
SpectraLink 8000 SVP Server, and gateways. Unlike Site Survey,
Diagnostics is used while the functional code is running, and during a
call.
When Diagnostics is enabled in the Admin menu, the handset can
display diagnostic screens any time it is in active mode.
The display of information is instigated by pressing the Nav◄ or
Nav► key. Only four of the diagnostic counters listed below can be
shown at a time. Pressing the Nav keys multiple times will cycle
through the various counters and the normal off-hook (IP-PBX)
display. The numeric icon at the top of the display indicates what
screen number is being displayed. For example: The first time the Nav
key is pressed, the 1 icon is shown, and the first four counters are
displayed. The next time it is pressed, the 2 icon is shown, and the
next four counters are displayed. The counters will be cycled through
in this fashion until there are no more counters to be displayed. After
all the counters have been displayed, the screen returns to the normal
off-hook IP-PBX screen.
The information provided by Diagnostics includes:
Screen 1
•
•
•
•
Missed receive packet count since power up (MissedRcvCnt)
Missed transmit packet count since power up (MissedXmtCnt)
Receive retry count since power up (RxRetryCount)
Transmit retry count since power up (TxRetryCount)
M i
M i
s
s
s
s
e d R c
e d X m t C n t
v
C n t
n n n n n
n n n n n
n n n n n
n n n n n
R
T
x
x
R e t
R e t
r
r
y
y
C
C
o u n t
o u n t
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Diagnostic Tools
Screen 2
•
Jitter – average error or “wobble” in received packet timing, in
microseconds
•
•
Last successful transmit data rate (LastRate)
Gateway type (GatewyType)
J
L
i
t
t
t
e
r
n
n
n n n
n n n
n
n
a s
R a t
e
y
G a t e w y
T
p e
m n e m o
Where:
mnemo – a mnemonic that indicates what type of gateway is being
used
•
11Mb – this system can run at full speed
Screen 3
Screen 3 contains a list of the APs that are heard and the following
parameters from each AP:
•
Indicator as to whether this is the current AP or an index into the
list of other APs heard (C indicates current)
•
•
•
•
Last 2 octets of the MAC address of the AP (mmmm)
Channel number (ch)
Signal strength (ss)
Either the 802.11 Association ID from the current AP or a
mnemonic for the reason code indicating why the handset didn’t
hand off to this other AP
C : m m m m
c
c
c
c
h
h
h
h
-
-
-
-
s
s
s
s
s
s
s
s
a
i
d
1 : m m m m
2 : m m m m
3 : m m m m
m n e m
m n e m
m n e m
Where:
AP mnem – a mnemonic indicating the reason code:
•
•
Unkn – reason unknown
Weak – signal strength too weak
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•
•
•
•
•
•
•
•
•
Rate – one or more basic rates not supported
Full – AP can not handle bandwidth requirements
AthT – authentication timeout
AscT – association timeout
AthF – authentication failure
AscF – association failure
SecT – security handshake timeout
SecF – security handshake failure
Cnfg – AP not configured correctly for security, QoS mode or
infrastructure network
Screen 4
•
•
•
•
Association count since power up (AssocCount)
Re-association count since power up (ReAssocCount)
Association failures since power up (AssocFailure)
Re-association failures since power up (ReAssocFail)
A
s
s
o c C o u n t
n n n n n
n n n n n
n n n n n
n n n n n
R e A s
o c
R e A s
s
o
F
o
c
C o u n t
a i u r
a i
A
s
s
l
e
s
c
F
l
Screen 5
•
•
Security error count since power up (Sec-ErrCount)
MAC sequence number of frame with last security error
(LstSecErrSeq)
S e c
-
E r
r
C o u n t
n n n n n
n n n n n
L
s
t
S e
c
E r S e q
r
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Diagnostic Tools
Syslog Mode
A syslog server must be present on the network in order for the
handset to send the log messages and have them saved. The syslog
server will be found with DHCP option 7 if the handset is using
DHCP. If static addresses are configured, the syslog server’s IP
address can be configured statically in the Admin menu.
If the syslog server address is blank (000.000.000.000 or
255.255.255.255) or the handset is using DHCP and no option 7 is
received from the DHCP server, the handset will not send any
syslog messages.
Admin menu options:
•
•
*Disabled – turns syslog off.
Errors – causes the handset to log only events that we consider to
be an error (see below).
•
•
Events – logs all errors plus some other interesting events (see
below).
Full – logs all the above plus a running stream of other quality
information (see below).
The table below lists the syslog messages and which level of logging
will produce them:
Message type
Errors
Events Full
Failed Handoff
Yes
Yes
Yes
Yes
Yes
No
Yes
Successful Handoff
Security Error
Call Start/End
Audio stats
No
Yes
No
No
Yes
Yes
Yes
Yes (every 5 secs)
Audio error threshold exceeded Yes
Radio stats No
Radio error threshold exceeded Yes
Error Handling Mode Yes
Yes
No
Yes
Yes (every 5 secs)
Yes
Yes
Yes
Yes
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All syslog messages will include:
•
Date and time (to 1/100th of second) since handset power on (The
handset time is set when it is powered on to Jan-1 00:00.00 GMT
adjusted. If it has obtained a time from the network time server,
that time will display instead.)
•
•
•
Handset’s MAC address
Handset’s IP address
Sequence number
The table below lists the additional items in each message type:
Failed Handoff
Failed AP MAC
(Sent whenever the handset
attempted to handoff, but failed
trying.)
Failed AP signal strength
Current AP MAC
Current AP signal strength
Failure reason
Successful Handoff
New AP MAC
New AP signal strength
Old AP MAC
Old AP signal strength
Reason for handoff
Other candidate APs:
MAC
Signal strength
Reason not used
AP MAC
Security Error
AP signal strength
Security mode
Error details (mode-dependent)
Call type (telephony, OAI, PTT)
AP MAC
Call Start
Call End
AP signal strength
AP MAC
AP signal strength
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Diagnostic Tools
Audio stats
AP MAC
AP signal strength
Payload size (in msec)
Payloads sent
Payloads received
Payloads missed (not received)
Payloads missed rate (over last 5
seconds)
Payloads late
Payloads late rate (over last 5
seconds)
Average jitter
Audio error threshold exceeded
Same as audio stats
(Sent if payloads missed rate or
payloads late rate exceeds 2%, or if
the average jitter is over 2 msec)
Radio stats
AP MAC
AP signal strength
Directed packets sent
Directed packets received
Multicast packets sent
Multicast packets received
Broadcast packets sent
Broadcast packets received
TX dropped count
TX drop rate (over last 5 seconds)
TX retry count
TX retry rate (over last 5 seconds)
RX retry count
RX retry rate (over last 5 seconds)
Same as radio stats
Radio error threshold exceeded
(Sent if TX drop rate exceeds 2% or
TX or RX retry rate exceeds 5%)
Messages are formatted like the following example:
Jan 1 00:01:26.72 0090.7a02.2a1b (172.16.0.46) [001a] RStat: AP 00:40:96:48:1D:0C (-56 dBm), Sent
783523, Recvd 791342, MSnt 245, MRcd 5674, BSnt 43, BRcd 10783, TX drop 43 (0.0%), TX retry 578
(1.2%), RX retry 1217 (1.6%)
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9
Certifying the Handsets
Prior to determining that an installation is complete, test the handsets
following the sequence given in the previous Testing a Handset section
and conduct a Site Survey mode test according to the directions given
in the previous Diagnostic Tools section.
The installation may need some adjustments. Note any areas where
coverage is conflicting or inadequate. Note any system difficulties and
work with your wireless LAN and/or LAN system administrator to
determine the cause and possible remedy. See Chapter 11
Troubleshooting for clues to possible sources of difficulties. If any
adjustments are made to the system, re-test the device in the same
vicinity to determine if the difficulty is resolved.
The installer should not leave the site before performing installation
verification.
These tests must be performed in typical operating conditions,
especially if heavy loads occur. Testing sequence and procedure is
different for every installation. Generally, you should organize the
test according to area and volume, placing numerous calls to others
who can listen while you perform coverage tests. Note any areas with
excessive static or clarity problems and report it to a Polycom service
engineer.
The coverage test will also require you to put the handset in Site Survey
mode and walk the entire coverage area to verify all APs.
Conducting a Site Survey
Conduct a site survey of the installation, by walking the site looking
for interfering 802.11 systems, adequate coverage and channel
assignment, and correct AP configuration.
1. Referring to Chapter 8 Diagnostic Tools, section Run Site Survey,
put a handset into Site Survey in the Any/Smry ESSID mode. Walk
throughout the site checking for any expected APs or other
ESSIDs.
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2. Then, walk the site again, in MyID/Smry ESSID mode, this time
checking that every location has adequate coverage (there should
be at least one AP stronger than -70 dBm in all areas) and has
good channel allocation. (At any point, the strongest AP shown
should be on a different channel than the next best choice.)
3. Finally, use the single AP (MyID/Detl) display to check each AP, to
ensure it is configured for the proper data rates, beacon interval,
802.11 options enabled, QoS method, and security method.
Make any necessary adjustments to AP locations and configurations
and repeat steps 1 through 3 until the site survey shows adequate
coverage and correct configuration at every location.
The installation is not complete until these certification steps have
been performed. Do not hand out handsets at a site that has not been
certified.
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10
Software Maintenance
The SpectraLink 8020/8030 Wireless Telephones use proprietary
software programs written and maintained by Polycom Corporation.
The software versions that are running on the handsets can be
displayed during power on by holding down the END button. Firmware
Version is also an option on the Config menu.
Polycom Customer Service or an authorized dealer will provide
information about software updates and how to obtain the software
(for example, downloading from a website).
Upgrading Handsets
After software updates are obtained from Polycom, they must be
transferred to the appropriate location in the LAN to update the code
used by the handsets.
SpectraLink 8020/8030 Wireless Telephones allow over-the-air
transfer of software updates from the designated TFTP server to the
handsets. The downloader function in the handset checks its software
version every time the handset is turned on. If there is any
discrepancy the handset immediately begins to download the update.
Normal Download Messages
When the handset is powered on, it displays a series of messages
indicating that it is searching for new software, checking the versions,
and downloading. The normal message progression is:
Message
Description
Checking Code
Handset is contacting the TFTP server to determine if it has a newer version of
software that should be downloaded.
Erasing Memory
Handset has determined that a download should occur and is erasing the current
software from memory. This message also displays a progress bar. When the
progress bar fills the display line the erase operation is complete.
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Message
Description
Updating Code
Handset is downloading new software into memory. The number icons at the
bottom of the display indicate which file number is currently being downloaded.
This message also displays a progress bar. When the progress bar fills the display
line the update operation is complete on that file.
When the update is complete, the handset displays the extension
number, and is ready for use.
Download Failure or Recovery Messages
The following display messages indicate a failure or recovery
situation during the download process.
Message
Description
Server Busy
Handset is attempting to download from a TFTP server that is busy downloading
other phones and refusing additional downloads. The handset will automatically
retry the download every few seconds.
TFTP
ERROR(x):yy
A failure has occurred during the TFTP download of one of the files. (x) = The file
number which was being downloaded; yy is an error code describing the particular
failure. Possible error codes are:
01 = TFTP server did not find the requested file.
02 = Access violation (reported from TFTP server).
07 = TFTP server reported "No such user" error. Check the TFTP server
configuration.
16 = No TFTP server address. Check the TFTP server configuration.
81 = File put into memory did not CRC. The handset will attempt to download the
file again.
FF = Timeout error. TFTP server did not respond within a specified period of time.
Erase Failed
Waiting
Download process failed to erase the memory in the handset. This operation will
retry.
Handset has attempted some operation several times and failed, and is now
waiting for a period of time before attempting that operation again.
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11
Troubleshooting
On occasion, you may run into transmission problems due to any
number of factors originating from the wireless LAN. SpectraLink
8020/8030 Wireless Telephones can exhibit transmission problems in
several ways. They can cease functioning properly, display error
messages, or display incorrect data. When using and troubleshooting
handsets, consider the following problem sources to determine the
best method of approaching any specific situation.
Access Point Problems
Most, but not all, handset audio problems have to do with AP range,
positioning, and capacity. Performing a site survey as described in
this document can isolate the AP causing these types of problems. If
the handset itself is suspected, conduct a parallel site survey with a
handset that is known to be properly functioning.
In range/out-of-range
Service will be disrupted if a user moves outside the area covered by
the wireless LAN APs. Service is restored if the user moves back
within range. If a call drops because a user moves out-of-range, the
handset will recover the call if the user moves back into range within
a few seconds.
Capacity
In areas of heavy use, the call capacity of a particular AP may be
filled. If this happens, the user will hear three chirps from the
handset. The user can wait until another user terminates a call or
move within range of another AP and try the call again. If a user is on
a call and moves into an area where capacity is full, the system
attempts to find another AP. Due to range limitations, this may be the
same as moving out of range.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Transmission obstructions
Prior to system installation, the best location for APs for optimum
transmission coverage should have been determined. However, small
pockets of obstruction may still be present, or obstructions may be
introduced into the facility after system installation. This loss of
service can be restored by moving out of the obstructed area or by
adding/rearranging APs.
Configuration Problems
Certain problems are associated with improper configuration of either
the SIP system or the handset.
Configuration problems are generally corrected by changing the
configuration on the SIP system or on the handset. There may also be
incorrect programming of the AP. See the Configuration Guide for the
AP in use at the site.
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Troubleshooting
Handset Status Messages
SpectraLink 8020/8030 Wireless Telephone status messages provide
information about the SpectraLink 8020/8030 Wireless Telephone’s
communication with the AP and host telephone system. The
following table summarizes, in alphabetical order, the status
messages.
Message
Description
Action
3 chirps (audio)
Handset is not able to communicate
with the best AP, probably because
that AP has no bandwidth available.
None. This is only a warning, the call
will hand off to the best AP once it
becomes available.
Address Mismatch Handset software download files are
incorrect or corrupted.
Download new software from the
Polycom website per Software
Maintenance.
ASSERT xxx c
Line yyy
The handset has detected a fault from
which it cannot recover.
Record the error code so it can be
reported.
Turn the handset off then on again.
If error persists, try registering a
different handset to this telephone port.
If error still persists, contact Polycom
Technical Support and report the error.
Assoc Failed
xxxxxxxxxxxx
x…x = AP MAC address.
Handset association was refused by
AP; displays MAC of failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
Configuration Guide.
Try another AP.
Assoc Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive association
response from AP; displays MAC of
failing AP.
Check handset and AP security
settings.
Ensure AP is configured per
Configuration Guide.
Try another AP.
Auth Failed
x…x = AP MAC address.
Check handset and AP security
xxxxxxxxxxxx
Handset authentication was refused by settings.
AP; displays MAC of failing AP.
Ensure AP is configured per
Configuration Guide.
Try another AP.
Auth Timeout
xxxxxxxxxxxx
x…x = AP MAC address.
Handset did not receive authentication settings.
Check handset and AP security
response from AP; displays MAC of
failing AP.
Ensure AP is configured per
Configuration Guide.
Try another AP.
Bad Code Type xx xx, yy = software license types.
Download new software from the
Polycom website per Software
Maintenance.
Expected Code
Type yy
Handset software does not match
current handset license selection.
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Message
Description
Action
Bad Config
Some needed configuration parameter Check all required handset
has not been set.
configuration parameters for valid
settings.
Bad ESSID
The handset is configured for “static
Enter an ESSID in the configuration
ESSID” (as opposed to “Learn once” or settings or change to one of the “Learn”
“Learn always”), and no ESS ID has
been entered.
modes.
Bad Phintl File
Handset software download files are
incorrect or corrupted.
Download new software from the
Polycom website per Software
Maintenance.
Bad Program File
Bad SIP TFTP IP
Handset software download files are
incorrect or corrupted.
Download new software from the
Polycom website per Software
Maintenance.
A bad unicast address has been
entered for the SIP TFTP server in
static entry mode.
Re-enter the correct IP address in the
administrative menus for static IP
addresses.
(battery icon),
Battery Low,
beep (audio)
Low battery.
In call: the battery icon displays and a
soft beep will be heard when the user is
on the handset and the battery charge
is low. User has 15–30 minutes of
battery life left.
Not in call: The battery icon displays
whenever the battery charge is low The
message Battery Low and a beep
indicate a critically low battery charge
when user is not on the handset. The
handset will not work until the Battery
Pack is charged.
Battery Failure
Battery Failed
The Battery Pack is not functioning.
Replace the Battery Pack with a new or
confirmed SpectraLink Battery Pack.
Only SpectraLink Battery Packs will
work.
Battery Pack is damaged or
incompatible with handset.
Replace the Battery Pack with a new or
confirmed SpectraLink Battery Pack.
Only SpectraLink Battery Packs will
work.
Can’t Renew
DHCP
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
DHCP server is not responding to
initial renewal attempt.
Configuration problem. Check the IP
address configuration in the DHCP
server.
Charging …
The handset is charging in the desktop No action needed.
charger.
Charge Complete
Checking Code
The handset is now fully charged.
No action needed.
Handset is contacting the TFTP server None, this message should only last for
to determine if it has a newer version
of software that should be
downloaded.
approximately one second. If message
remains displayed, power off and
contact customer support for a
replacement phone.
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Troubleshooting
Message
Description
Action
Checking DHCP
IP
The handset is retrieving DHCP
information from the DHCP server.
None. This is informational only.
CRC Code Error
The software which has been TFTP
downloaded has a bad redundancy
code check.
Try the download again; it is possible
the software was corrupted during
download. If the error repeats, check
that the download image on the TFTP
server is not corrupted.
Code Mismatch!
The software loaded into the handset
is incorrect for this model handset.
Verify the License Management value is
correct. Replace the software image on
the TFTP server with software that is
correct for the handset model.
DCA Timeout
The handset has detected a fault for
which it cannot recover, possibly due
to a failure to acquire any network.
Turn the handset off, then on again. If
error persists, contact Polycom
Technical Support and report the error.
DHCP Error (1-5)
DHCP Error 1.
The handset cannot locate a DHCP
server. It will try every four seconds until
a server is located.
DHCP Error 2.
The handset has not received a
response from the server for a request
to an IP address. It will retry until a
server is found.
DHCP Error 3.
DHCP Error 4.
The server refuses to lease the handset
an IP address. It will keep trying.
The server offered the handset a lease
that is too short. The minimum lease
time is 10 minutes but Polycom
Engineers recommend at least one-
hour minimum lease time. The handset
will stop trying. Reconfigure the server
and power cycle the handset.
DHCP Error 5.
Failure during WEP Key rotation
process (proprietary feature).
DHCP Lease Exp
yyy.yyy.yyy.yyy
y…y = DHCP server IP address.
The handset failed to renew its DHCP
lease, either because the DHCP server
is not running, or because the
configuration has been changed by the
administrator. The handset will attempt
to negotiate a new lease, which will
either work, or it will change to one of
the above DHCP errors (1 through 4).
DHCP is not responding to renewal
attempts (at least one renewal
succeeded).
DHCP NACK error y…y = DHCP server IP address.
The DHCP lease currently in use by the
handset is no longer valid, which forces
the handset to restart. This problem
should resolve itself on the restart. If it
does not, the problem is in the DHCP
server.
yyy.yyy.yyy.yyy
DHCP server explicitly refused
renewal.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Message
Description
Action
DL Not On Sector
Handset software download files are
incorrect or corrupted.
Download new software from the
Polycom website per Software
Maintenance.
DO NOT POWER The handset is in a critical section of
None. Do not remove the Battery Pack
or attempt to power off the phone while
this is displayed. Doing so may require
the handset inoperable.
OFF
the software update.
Duplicate IP
The handset has detected another
device with its same IP address.
If using DHCP, check that the DHCP
server is properly configured to avoid
duplicate addresses.
If using Static IP, check that the
handset was assigned a unique
address.
Erase Failed
Download process failed to erase the
memory in the handset.
Operation will retry but may eventually
report the error "int. error: 0F" Power
cycle the handset.
Erasing Memory
Handset has determined that a
download should occur and is erasing
the current software from memory.
None. When the progress bar fills the
display line the erase operation is
complete.
Do not turn the handset off during this
operation.
Files Too Big
Handset software download files are
incorrect or corrupted.
Download new software from the
Polycom website per Software
Maintenance.
Flash Config Error Handset internal configuration is
corrupt.
Perform "Restore Defaults" operation
via administrator menus (or re-program
with Configuration Cradle).
Initializing …
The handset is performing power-on
initialization.
None. This is informational only.
Initializing SIP
The handset is performing a power-on
initialization of the SIP application.
The phone is initializing its data
structures and attempting to access
the SIP TFTP server and download the
SIP configuration files.
None. This is informational only.
Internal Err. # #
Multiple GW Res
The handset has detected a fault from
which it cannot recover.
Record the error code so it can be
reported.
Turn the handset off then on again.
If error persists, try registering a
different handset to this telephone port.
If error still persists, contact Polycom
Technical Support and report the error.
More than one SpectraLink 8000 SVP
Server has responded.
Caused by two or more handsets
sharing the same IP address. Assign
unique IP addresses to each handset.
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Troubleshooting
Message
Description
Action
Multiple SVP Reg
yyy.yyy.yyy.yyy
y…y = SVP IP address
This can happen if the handset has
been reconfigured to use a different
SVP server and then powered on
before the previous server has had time
to determine that the handset is no
longer connected to it. The problem
should go away after about 30 seconds.
Handset received responses from
multiple SVP Servers; displays IP
address of one responding SVP
Server.
Must Upgrade
SW!
Handset software is incompatible with
hardware.
Download new software from the
Polycom website per Software
Maintenance.
Net Busy
x…x = AP MAC address.
Try the call again later.
xxxxxxxxxxxx
Handset cannot obtain sufficient
bandwidth to support a call; displays
MAC of failing AP.
No DHCP Server
No ESSID
Handset is unable to contact the
DHCP server.
Check that DNCP is operational and
connected to WLAN or use Static IP
configuration in the handset.
Attempted to run Site Survey
application without an ESSID set.
Let handset come completely up.
Statically configure an ESSID in the
Admin menu.
No Func Code
No Host IP
Handset software download files are
incorrect or corrupted.
Reconfigure the handset to gain access
to the WLAN and download new code.
The handset is configured for “static
IP” (as opposed to “use DHCP”) and
Enter a valid IP address in the
configuration settings or change to “use
no valid host IP address (the handset’s DHCP.”
IP address) has been entered.
No IP Address
No SIP DHCP
No Net Access
Invalid IP.
Check the IP address of the handset
and reconfigure if required.
DHCP is configured but no valid SIP
option 43 was found.
Check DHCP configuration for option 43
and reconfigure if required.
Cannot authenticate / associate with
AP.
Verify the AP configuration.
Verify that all the WEP settings in the
handset match those in the APs.
No Net Found
No APs
Handset cannot find any APs
This indicates any of the following:
No radio link.
Verify that the AP is turned on.
No ESSID: Auto-learn not supported
(or) incorrect ESSID.
Verify the ESSID of the wireless LAN
and enter or Autolearn it again if
required.
AP does not support appropriate data
rates.
Check the AP configuration against
Configuration Guide for AP.
Out of range.
Try getting closer to an AP. Check to
see if other handsets are working within
the same range of an AP. If so, check
the ESSID of this handset.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Message
Description
Action
Incorrect Security settings.
Verify that all the Security settings in the
handset match those in the APs.
No Net Found
xxxxxxxxxxxx yy yy = AP signal strength.
Handset cannot find a suitable AP;
x…x = AP MAC address.
Check AP and handset network settings
such as ESSID, Security, Reg domain
and Tx power.
displays MAC and signal strength of
“best” non-suitable AP found.
Ensure APs are configured per
Configuration Guide.
Try Site Survey mode to determine a
more specific cause.
No PBX Response The handset has exceeded its
retransmission limit with no ACK
Verify that proxy server IP address and
port are properly configured.
response from proxy server.
No Reg Domain
No SIP TFTP IP
Regulatory Domain Not Set.
Configure the Regulatory Domain of the
handset.
No IP address has been entered for
the SIP TFTP server.
In static IP mode the SIP TFTP server
address must be entered in the
administrative menus.
No SIP user file
The phone is attempting to download a Ensure a SIP configuration file is
SIP configuration file from the SIP
TFTP server. A file must be available
for the username that was entered
either in the admin menus or as
requested at power-on.
available on the SIP TFTP server and is
named as specified (sip_username.cfg).
No SVP IP
The handset is configured for “Static
IP” (as opposed to “use DHCP”), and
Enter a valid SpectraLink 8000 SVP
Server IP address in the configuration
no valid SpectraLink 8000 SVP Server setting or change to “use DHCP.”
address has been entered.
No SVP Response y…y = SVP Server IP address.
This may be caused by bad radio
yyy.yyy.yyy.yyy Handset has lost contact with the SVP reception or a problem with the
Server.
SpectraLink 8000 SVP Server. The
handset will keep trying to fix the
problem for 20 seconds, and the
message may clear by itself. If it does
not, the handset will restart. Report this
problem to the system administrator if it
keeps happening.
No SVP Server
Handset can’t locate SpectraLink 8000 IP address configuration of SpectraLink
SVP Server.
8000 SVP Server is wrong or missing.
SpectraLink 8000 SVP Server is not
working.
Check error status screen on
SpectraLink 8000 SVP Server.
No LAN connection at the SpectraLink Verify SpectraLink 8000 SVP Server
8000 SVP Server.
connection to LAN.
No SVP Server
No DNS Entry
Handset unable to perform DNS
lookup for SVP Server, server had no
entry for SVP Server.
The network administrator must verify
that a proper IP address has been
entered for the SVP Server DHCP
option.
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Troubleshooting
Message
Description
Action
No SVP Server
No DNS IP
Handset unable to perform DNS
lookup for SVP Server, no IP address
for DNS server.
The network administrator must verify
proper DHCP server operation.
No SW Found
A required software component has
not been identified.
Check that the handset license type has
a corresponding entry in the
slnk_cfg.cfg file.
Check that the pd11sid.bin and
pi110000.bin entries exist in under this
license type in the slnk.cfg.cfg file.
Not Installed!
A required software component is
missing.
Check that all required software files
are on the TFTP server, if over-the-air
downloading is being used. If the error
repeats, contact Polycom Technical
Support.
Press END
The far end of a call has hung up.
Hang up the near end.
Press END to quit
The handset is waiting to acquire
bandwidth required for voice
communication.
Press END or wait until bandwidth is
available.
Registering
The handset has completed
initialization of the SIP application and
is attempting to register lines to the
SIP proxy servers.
If registrations are failing, the phone can
stay in this state for a considerable
length of time. After the phone leaves
this state, press the LINE key to view
what lines have failed to register.
Ensure usernames and passwords
have been entered in administrative
menus for registrations that have failed
and that proxy information is correct in
the SIP configuration files.
RTP Open Failed
Select License
Server Busy
The handset attempted to open an
RTP port for audio but was
unsuccessful.
Verify that SpectraLink 8000 SVP
Server capacity has not been
exceeded.
The correct protocol has not been
selected from the license set.
Using the Admin menu, select one
license from the set to allow the phone
to download the appropriate software.
Handset is attempting to download
from a TFTP server that is busy
downloading other devices and
refusing additional downloads.
None, the handset will automatically
retry the download every few seconds.
SIP Login
Prompt for login information –
username and password.
At power-on initialization, no username
was detected in the admin menu items
for SIP registrations. Enter a valid
username and password for an existing
SIP configuration file.
Skt Open Fail
Socket open fail. Occurs when the
Verify that SpectraLink 8000 SVP
handset attempts to open a connection Server capacity has not been
to the proxy server but fails.
exceeded.
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SpectraLink 8020/8030 Wireless Telephone: Administration Guide for SIP
Message
Description
Action
Service Rej.
The SpectraLink 8000 SVP Server has The handset will restart and attempt to
rejected a request from the handset.
re-register with the SpectraLink 8000
SVP Server, which should fix the
problem. Report to your administrator if
it keeps happening.
Storing Config
Handset is storing changes to handset None. Informational only. The handset
configuration.
may display this briefly following a
configuration change or software
download.
SVP Service Rej.
The SpectraLink 8000 SVP Server has The handset will restart and attempt to
rejected a request from the handset.
re-register with the SVP Server, which
should fix the problem. Report to your
administrator if it keeps happening.
System Busy
y…y = SVP Server IP Address.
All call paths are in use, try the call
yyy.yyy.yyy.yyy
SVP Server has reached call capacity. again in a few minutes.
System Locked
(with Busy Tone)
SpectraLink 8000 SVP Server is
locked.
Try call again later, system has been
locked for maintenance.
TFTP
ERROR(x):yy
A failure has occurred during a TFTP
software download. (x) = The file
number which was being downloaded;
yy is an error code describing the
particular failure. Possible error codes
are:
Error code 01, 02, 07, or 16 - check the
TFTP server configuration.
Error code 81, the handset will attempt
to download the file again.
For other messages, power off the
handset, then turn it on again to retry
the download. If the error repeats, note
it and contact Polycom Customer
Support.
01 = TFTP server did not find the
requested file.
02 = Access violation (reported from
TFTP server).
07 = TFTP server reported "No such
user" error.
16 = No TFTP server address.
81 = File put into memory did not CRC.
FF = Timeout error. TFTP server did
not respond within a specified period of
time.
Too Many Errors
The handset continues to reset and
cannot be recovered.
Fatal error. Return handset to Polycom.
Unknown
xx:yy:zz
A phrase is missing from the phintl file. Download new software from the
Polycom website per Software
Maintenance.
Unsupported
Codec
The proxy server has requested using
a codec not supported by the handset. supported codecs and reconfigure if
necessary.
Check proxy server configuration for
Updating …
The handset is internally updating its
software images.
None. The handset may do this briefly
after a download. This is informational
only.
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Troubleshooting
Message
Description
Action
Updating Code…
Handset is downloading new software
into memory. The number icons at the
None. When the progress bar fills the
display line the update operation is
bottom of the display indicate which file complete on that file.
number is currently being downloaded.
Do not turn the handset off during this
operation.
This message also displays a progress
bar. When the progress bar fills the
display line the update operation is
complete on that file.
Wait for bandwidth The phone is waiting for bandwidth
sufficient for voice communication.
No action required. You will have the
option of pressing END to abort the
phone call.
Waiting…
Handset has attempted some
operation several times and failed.
None. The handset is waiting for a
specified period of time before
attempting that operation again.
Wrong Code Type The software loaded into the handset
is incorrect for this model phone.
Replace the software image on the
TFTP server with software that is
correct for the handset model.
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Appendix A: Regulatory Domains
This table details the specifications for regulatory domain settings.
Polycom recommends that you check with local authorities for the
latest status of their national regulations for both 2.4 and 5 GHz
wireless LANs.
Domain
Identifier
DFS
Required?
Max. Power Limit
(peak power)
802.11 Mode
Band
Channels
Countries
US
01
g only
b & b/g mixed
2.4000 – 2.4745 GHz 1 – 11
n/a
100mW (+20dBm)
50mW (+17dBm)
Canada
Mexico
Brazil
a
5.1500 – 5.2500 GHz 36 – 48
5.2500 – 5.3500 GHz 52 – 64
5.4700 – 5.7250 GHz 100 – 140
5.7250 – 5.8250 GHz 149 – 161
No
Yes
Yes
No
100mW (+20dBm)
02
g only
b & b/g mixed
Europe
2.4000 – 2.4845 GHz 1 – 13
n/a
Australia
a
5.1500 – 5.2500 GHz 36 – 48
5.2500 – 5.3500 GHz 52 – 64
5.4700 – 5.7250 GHz 100 – 140
No
100mW (+20dBm)
New Zealand
Yes
Yes
03
04
05
g only
b & b/g mixed
Japan
2412.0 – 2472.0 GHz 1 – 13
n/a
100mW (+20dBm)
100mW (+20dBm)
a
5.1500 – 5.2500 GHz 36 – 48
5.2500 – 5.3500 GHz 52 – 64
No
Yes
g only
b & b/g mixed
Singapore
Korea
2.4000 – 2.4835 GHz 1 – 13
n/a
a
5.1500 – 5.2500 GHz 36 – 48
5.2500 – 5.3500 GHz 52 – 64
No
Yes
g only
b & b/g mixed
2.4000 – 2.4845 GHz 1 – 11
n/a
a
5.1500 – 5.2500 GHz 36 – 48
5.2500 – 5.3500 GHz 52 – 64
5.4700 – 5.6500 GHz 100 – 124
5.7250 – 5.8250 GHz 149 – 161
No
100mW (+20dBm)
Yes
Yes
No
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Domain
Identifier
DFS
Required?
Max. Power Limit
(peak power)
802.11 Mode
Band
Channels
Countries
06
g only
b & b/g mixed
Taiwan
2.4000 – 2.4745 GHz 1 – 11
n/a
a
5.2500 – 5.3500 GHz 52 – 64
5.4700 – 5.7250 GHz 100 – 140
5.7250 – 5.8500 GHz 149 – 165
Yes
Yes
No
100mW (+20dBm)
07
g only
b & b/g mixed
Hong Kong
2.4000 – 2.4845 GHz 1 – 13
n/a
100mW (+20dBm)
50mW (+17dBm)
a
5.1500 – 5.2500 GHz 36 – 48
5.2500 – 5.3500 GHz 52 – 64
5.4700 – 5.7250 GHz 100 – 140
5.7250 – 5.8250 GHz 149 – 161
No
Yes
Yes
No
100mW (+20dBm)
100
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Index
OAI Gateway....................................................29
OAI On/Off......................................................29
OAI Server IP..............................................29, 32
Obstructions ..........................................................88
Out of range...........................................................87
A
Access point
Coverage ...........................................................75
Coverage test ....................................................83
Access point, description.....................................13
R
Regulatory Domain ..............................................34
Restore Defaults....................................................37
C
Capacity .................................................................87
Checking code.......................................................85
Customer Support Hotline....................................4
S
Site Certification....................................................83
SpectraLink Voice Priority (SVP)
D
Description..........................................................9
Status messages.....................................................89
Download messages
Failure or Recover............................................86
Normal...............................................................85
T
Transmission obstructions...................................88
E
Erasing memory....................................................85
Ethernet Switch, description ...............................14
U
Updating code.......................................................85
H
W
Hotline......................................................................4
Wireless Telephone
Configuration problems..................................88
Description........................................................13
Problems with...................................................87
Status messages................................................89
N
NetLink SVP Server..............................................13
O
OAI
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