HD7816, HD7814, HD7812, HD7811, HD7810
Coffee Machine
2
3
4
5
1
6
7
8
9
A
B
HD7811
HD7812, HD7810
10
14
18
11
15
19
12
16
20
13
17
21
22
26
23
27
24
25
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4 Clean the coffee spout, the pod holders and the
drip tray in hot water, if necessary with some
washing-up liquid, or in the dishwasher (Fig. 21).
Never descale the SENSEO\ coffee machine with the
lid open. Make sure the lid is properly locked.
Problem
Solution
you have placed the water
reservoir properly;
6 Repeat steps 1 to 5 with a new mixture of descaler
and water.
5 Hold the cup tray in your hand while you clean it
with hot water, if necessary with some washing-up
liquid (Fig. 22).
7 Rinse the water reservoir with fresh water to
remove descaler residues.
there is enough water in the water
reservoir (i.e. above the ° MIN
level if you want to brew 1 cup);
You can also clean the cup tray in the dishwasher.
Flush the machine with fresh water at least 3 times
by repeating steps 1 to 5.
Do not refill the water reservoir with used hot
To clean the cup tray, always remove it from the
machine, as it might prove sharp when it is handled
incorrectly.Always handle it carefully.
,
the ambient temperature is not
lower than 10°C. If it is, the machine
does not function properly.
water.
6 Clean the pod holders in hot water, if necessary
with some washing-up liquid, or in the
dishwasher. (Fig. 23)
Make sure the sieve in the centre of the pod holder is not
clogged. If the sieve is clogged, unclog it by rinsing the pod If the coffee machine has already been used and
8 Clean the pod holder after descaling to prevent the
sieve in the centre from getting clogged.
Water leaks
from the coffee
machine.
Make sure that:
Frost-free storage
holder under a running tap. If necessary, use a washing-up
brush or a pin to unclog the sieve.
therefore has been flushed with water, it may only be
used and stored in a frost-free place to prevent it from
becoming damaged.
you have closed the lid properly
(the lever must be properly locked);
7 Clean the water reservoir in hot water, if necessary
with some washing-up liquid. (Fig. 24)
you have not filled the water
Replacement
Note:You can remove the cover of the water reservoir
to clean the inside thoroughly.
You can order all removable parts from your Philips
dealer or a Philips service centre.
reservoir beyond the MAX level;
the sieve in the centre of the pod
holder is not clogged. If the sieve
is clogged, unclog it by rinsing the
pod holder under a running tap. If
necessary, use a washing-up brush
or a pin to unclog the sieve;
Note: If you use a washing-up brush, be careful not to
damage the valve in the bottom of the water reservoir.
Environment
,
Do not throw away the machine with the normal
household waste at the end of its life, but hand it in
at an official collection point for recycling. By doing
this, you help to preserve the environment (Fig. 27).
8 Rinse the parts with fresh water after cleaning and
put them back into the machine.
9 Clean the water distribution disc with a moist
cloth (Fig. 25).
Be careful when you do this. Make sure that the rubber
sealing ring does not get stuck under the edge of the
water distribution disc. If it does, the coffee machine starts
to leak!
guarantee & service
you have put the coffee
pod properly in the centre of the
pod holder;
If you need service or information or if you have a
problem, please consult the worldwide guarantee leaflet
contact the Philips Customer Care Centre in your
country; they will be happy to help you.
The telephone number fior the United Kingdom is: 0845-
6010354.
the sealing ring is not stuck under
the edge of the water distribution
disc;
Flushing
If you have not used the coffee machine for three days,
flush it with fresh water before you use it again.
Flush the machine in the following way:
the water drops on the worktop are
not the result of placing or removing
the water reservoir or removing used
coffee pods;
You find the telephone numbers for other countries in the
worldwide guarantee leaflet. If there is no Customer Care
Centre in your country, turn to your local Philips dealer
or contact the Service Department of Philips Domestic
Appliances and Personal Care BV.You find their address
and fax number in the worldwide guarantee leaflet.
1 Fill the water reservoir with cold water up to
the MAX indication and put it back onto the
machine. (Fig. 3)
you do not remove the water
2 Put the 1-cup pod holder ° or the 2-cup pod
reservoir when the coffee machine
is heating up.This may cause water
that normally ends up in the water
reservoir to leak out of the machine.
holder °° in the machine without pod(s). (Fig. 6) The purchase of the Philips SENSEO\ coffee machine
does not exhaust any of the rights of Sara Lee/Douwe
Egberts or Philips under any of their patents nor does it
confer upon the purchaser a licence under these patents.
3 Put a bowl (with a capacity of at least 1500ml)
under the coffee spout to collect the water. (Fig. 8)
4 Press the on/off button I and subsequently press
In all other cases, contact the Philips
Customer Care Centre in your
country.
Troubleshooting
the 1-cup button ° and the 2-cup button °°
briefly at the same time. (Fig. 9)
If you have a problem, you may find the solution in the
table below. If the table does not provide the solution to
your problem or if you have a question, see the chapter
‘Guarantee & service’.
The machine fills itself with water from the water
reservoir.This takes some time and you will probably not
notice that this happens.After a while, the machine starts
to flush and switches itself off after the flushing cycle.
The lid cannot
be opened.
A vacuum may have temporarily
formed under the lid.
Switch off the machine. Pull the
lever up as far as it goes and wait 24
hours before you open the lid.You
may need to use quite some force.
Problem
Solution
Descaling
Regular descaling prolongs the life of the coffee machine
and guarantees optimal brewing results for a long time.
If you use the machine twice a day on average, you must
descale it once every 3 months.
The indicator
light continues
to blink slowly.
You have not yet flushed the coffee
machine (see chapter ‘Preparing the
machine for use’.
Make sure that the sieve in
You have used the SENSEO\ coffee
machine at an altitude higher than
2200 metres above sea level.This
has caused the water in the machine
to start boiling before it has
reached the required temperature.
This prevents the machine from
functioning properly. Switch off the
machine and no longer use it at
altitudes higher than 2200 metres
above sea level.
the centre of the pod holder
is not clogged. If the sieve is
clogged, unclog it by rinsing the
pod holder under a running tap. If
necessary, use a washing-up brush
or a pin to unclog the sieve.
1 Fill the water reservoir up to the MAX indication
with descaler and water according to the
instructions on the package of the descaler.Then
put the water reservoir back onto the coffee
machine. (Fig. 3)
Use a descaler based on citric acid.
2 Press on/off button I. (Fig. 10)
The machine is ready for use when the indicator light
burns continuously.
If problems continue to occur,
contact the Philips Customer Care
Centre in your country.
3 Place the 1-cup pod holder ° in the coffee
machine, preferably with a used coffee pod in it.
Close the lid and make sure it is properly locked.
We advise you to put a used coffee pod in the pod
holder when you descale the machine.This pod serves
as a ‘filter’ to prevent the sieve in the pod holder from
getting clogged with scale residues.
The coffee
machine
produces less
coffee than
before.
Perhaps the sieve in the centre of
the pod holder is clogged. If the
sieve is clogged, unclog it by rinsing
the pod holder under a running tap.
If necessary, use a washing-up brush
or a pin to unclog the sieve.
The SENSEO\ You have not yet flushed the coffee
coffee machine machine.When you use the machine
does not
produce coffee before you can start brewing coffee
when it is (see chapter ‘Preparing the machine
for the first time, you have to flush it
switched on for for use’).
4 Put a bowl with a capacity of at least 1500ml under
the coffee spout to collect the mixture of descaler
and water. (Fig. 8)
the first time.
Descale the machine (see chapter
‘Descaling’).
The indicator
light continues
to blink rapidly.
Make sure that:
5 Press the 2-cup button °° and let the machine
operate. Repeat this until the water reservoir is
empty. (Fig. 26)
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Problem
Solution
The SENSEO\ You have not flushed the machine
coffee machine properly before first use.As a result,
brews only a
small quantity
of coffee or
the boiler is not or not completely
filled. Flush the machine properly
(see chapter ‘Preparing the machine
for use’) before you brew another
no coffee at all
when it is used cup of coffee.
for the first
time.
The lid cannot
be closed
properly.
Perhaps a used coffee pod is sticking
to the water distribution disc. If this
is the case, remove the used pod.
The machine
Contact the Philips Customer Care
has been stored Centre in your country.
in a room that
was not frost-
free.
The SENSEO\ Make sure that:
coffee is not
strong enough.
you have used the correct number
of pods and have pressed the right
button. Use 1 pod in combination
with the 1-cup pod holder ° and
the 1-cup button °. Use 2 pods
in combination with the 2-cup pod
holder °° and the 2-cup button
°°;
you have placed the coffee
pod(s) properly in the centre of
the pod holder, to prevent water
from escaping along the edge of the
pod(s).When you use two coffee
pods on top of each other, make
sure that the convex sides of both
pods point downwards and press
the pods lightly into the pod holder;
you have not used the same pod
twice by accident;
the coffee in the pod is evenly
distributed;
If you prefer a more robust flavour,
SENSEO\ coffee pods with a
stronger blend are available.
The SENSEO\ If you prefer a milder flavour,
coffee is too
strong.
SENSEO\ coffee pods with a milder
blend are available.
The coffee is
Do not use cups that are too large,
not hot enough. as they cause the coffee to get cold
more quickly.When you use cups,
make sure they have a capacity of
150ml.When you use a mug, make
sure it has a capacity of 280ml.
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