®
CH1
CH3
CH2
CH4
PMCQ14A
14-Inch Color
Quad Monitor
Installation/
Operation Manual
C1970M-A (7/01)
In North America and Canada: Tel (800) 289-9100 or FAX (800) 289-9150
International Customers: Tel +1 (559) 292-1981 or FAX +1 (559) 348-1120
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IMPORTANT SAFEGUARDS AND WARNINGS
Prior to installation and use of this product, the following WARNINGS should be observed.
1. Installation and servicing should only be done by qualified service personnel and
conform to all local codes.
2. Unless the unit is specifically marked as a NEMA Type 3, 3R, 3S, 4, 4X ,6 or 6P
enclosure, it is designed for indoor use only and it must not be installed where
exposed to rain and moisture.
3. Only use replacement parts recommended by Pelco.
4. When used with the CCQ1400A-4 camera with audio, the PCMQ14A Color Quad
Monitor is capable of being used as a two-way intercom system. Applications other
than the intended use as a two-way intercom communications system may violate
Federal wiretapping laws. No systems may be used to monitor audio without the
expressed knowledge of the parties being monitored. A warning notice must be
posted and plainly visible at all entrances to public and private premises utilizing the
PMCQ14A/CCQ1400A-4 intercom system. Pelco assumes no liability for equipment
being used for purposes other than the intended use as a two-way intercom system.
5. Do not attempt to disassemble the unit.
6. Do not remove screws or cover.
7. There are no user-serviceable parts inside.
8. Allow adequate air circulation to prevent internal heat build-up. Do not place the unit
on or near materials that may hinder air circulation.
9. Do not install any of the system parts where they will be exposed to water, excessive
dust or excessive vibration.
The product and/or manual may bear the following marks:
This symbol indicates that
dangerous voltage constituting a
risk of electric shock is present
within this unit.
C A U T I O N :
RISK OF ELECTRIC SHOCK.
DO NOT OPEN.
This symbol indicates that there
are important operating and
maintenance instructions in the
literature accompanying this unit.
Please thoroughly familiarize yourself with the information in this manual prior to installation
and operation.
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DESCRIPTION
FEATURES
•
•
•
•
•
•
•
•
•
•
•
•
Observe up to Four Camera Images at Once or in Sequence
Programmable Dwell Time for Each Camera During Sequence Mode
Picture-In-Picture (PIP) View in Horizontal or Vertical Format
2X Digital Zoom and Freeze Functions
Alarm Inputs for Each Camera Channel on Back of Monitor
Alarm Causes Channel to Come up with Full View
Programmable TTL Compatible Alarm Output on Monitor
Video Loss Detector Sets Alarm Beep
4 Camera Inputs Through Mini-DIN or BNC Connectors
Looping Outputs When Mini-DIN Connectors Are Used
Common Video Output Through MONITOR OUT BNC Connector
Impedance Switches for Channel and Common Video Output Terminations
OVERVIEW
The PMCQ14A Color Quad Monitor is the ideal choice when you need an easy-to-install
video surveillance system for viewing up to four areas at once. Cameras of your choice or
alternate video sources (such as VCRs) can be used.
All monitor controls are located on the front of the unit. An observer can change the display
to zoom in on a single camera with the touch of a button. Camera ID is displayed on the
screen and is easily programmed.
In addition to its video capabilities, the monitor offers alarm and intercom features. The
alarm lets you install a “call” button near the camera so that a person on camera can get
the attention of the observer. The monitor has audio intercom capabilities that function only
when CCQ1400A-4 cameras are used.
VCR connections are provided for recording cameras.
Alarm connections are provided on the back of the monitor. These connections serve as
inputs to connect alarm contacts directly to the monitor when using a camera without alarm
inputs. If not used as inputs, they can be used as outputs to provide a TTL compatible
interface for operating alarm annunciators or other notification devices. Connections are
easily made via push-in type wire connectors. An alarm trigger output is also provided on
the push-in type wire connector. This can be used to automatically start a VCR when an
alarm occurs.
4
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EH3500
IMAGEPAK OUTDOOR W/ HEATER & DEFROSTER
CH1
MCS4-2
POWER SUPPLY
24 VAC TO ALL INDOOR CAMERAS
DF5 PENDANT
DOMEPAK INDOOR
CH2
WCS1-4
CH1
CH3
CH2
POWER SUPPLY
CH4
CH3
CH4
PCMQ14A
DF5 IN-CEILING
EH100
DOMEPAK INDOOR
IMAGEPAK INDOOR
TLR2024
VIDEO CASSETTE RECORDER
Figure 1. Typical Application Using PMCQ14A Monitor
CH 1 BACK DOOR
CH 2 FRONT DOOR
CH 1 CH 2
CH 3 CH 4
CH 3 STOCK ROOM
CH 4 CASH CHECKOUT
Figure 2. Examples of Camera Locations
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INSTALLATION
1. Place monitor on a stable surface
such as a shelf or desk top.
2. Connect cameras or alternate video
sources to the desired channel
NOTE: The mini-DIN (IN)
connectors are for use with
CCQ1400A-4 cameras.
IN/OUT connectors on the back of
the monitor (refer to Figure 3).
3. Set impedance switches to the
75-ohm position (refer to Figure 3).
4. If alarm contacts are used, run wires
from the contacts to the monitor and
connect at the push-in connector on
the back (refer to Figure 3).
BE SURE THERE IS AIR SPACE BELOW MONITOR.
DO NOT BLOCK AIR SPACE BY PLACING MONITOR ON A
SOFT SURFACE OR BY COUNTERSINKING SPOTS
FOR THE FEET.
5. If used, connect a VCR to the VIDEO/AUDIO IN/OUT jacks and/or MONITOR OUT
connector, depending on the type of connectors on the VCR (refer to Figure 3). If
MONITOR OUT is not used for a VCR, another monitor can be connected. If MONITOR
OUT has equipment connected to it, set the impedance switch to HI. If MONITOR OUT
is unused, set the switch to 75 ohms.
6. Plug in the power cord (refer to Figure 3).
7. Turn on MAIN switch on the back of the monitor (refer to Figure 3). Then press the
POWER button on the front of the monitor.
8. The monitor begins operation using the factory set defaults. To re-program the monitor
follow the procedure in Table A in the Programming section.
9. Test according to the check-out procedure in Table B.
CAMERA OR ALTERNATE CAMERA OR ALTERNATE
VIDEO SOURCE 1 VIDEO SOURCE 2
CAMERA OR ALTERNATE
VIDEO SOURCE 3
CAMERA OR ALTERNATE
VIDEO SOURCE 4
AC TRANS-
FORMER
TO 24 VAC
TO 24 VAC
24 VAC
75
Hi 75
Hi 75
Hi 75
Hi 75
Hi
TO VCR OR MONITOR
(VIDEO ONLY)
MAIN
VIDEO AUDIO
IN
IN
MONITOR
OUT
CH 1
CH 2
CH 3
CH 4
OUT
IN/OUT
A/C INLET
FOCUS
REMOTE*
SCREEN
CH 1 CH 2 CH 3 CH 4 TRIG
OUT
TO/FROM VCR
TO VCR
TRIGGER
TO AC
OUTLET
ALARM CONTACT
*NOT USED IN STANDARD INSTALLATION. CONTACT
PELCO IF REMOTE CONTROL IS REQUIRED.
Figure 3. Monitor Connections
6
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PROGRAMMING
RETURNS TO DEFAULT
(ALT+MENU ENTERS/EXITS SETUP MENU)
FRONT PANEL PROGRAMING BUTTONS
RESET
ALT
ZOOM
FREEZE
PIP
SEQ
QUAD
MENU
TINT
SHARP
COLOR
BRIGHT
CONTRAST
VOLUME
POWER
CH1
CH2
CH3
CH4
VCR
TALK
AUDIO
MIC
Figure 4. Control Locations on Front of Monitor
Table A . Programming Menu
Press ALT + MENU to toggle in or out of the programming menu.
Menu Item
Function
Procedure
[1]
ID INPUT
Change channel name that
appears on the screen.
a. Press CH1 (1 flashes yellow and the first character in the CH1
description turns yellow).
b. Use the up and down arrows (CH1 and CH2 buttons) to change a
character. Up advances it through the alphabet, then the numbers, and
finally the ASCII symbols. Use the left and right arrows (CH3 and CH4
buttons) to advance to the next or return to the previous character
position.
c. When you have finished with CH1, press the right arrow until the first
character of CH2 turns yellow.
d. Continue to change characters and advance through the channels until
all desired channel names are entered.
e. Press RESET.
[2]
Change date and time that
appears on the screen.
a. Press CH2 (2 flashes yellow and YEAR in the date field turns yellow).
b. Use the up and down arrows (CH1 and CH2 buttons) to change the
YEAR.
DATE-TIME
c. Use the right arrow (CH4) button to advance to the MONTH position.
d. Use the up and down arrows (CH1 and CH2 buttons) to change the
MONTH.
e. Use the right arrow (CH4) button to advance to the DAY position.
f. Use the up and down arrows (CH1 and CH2 buttons) to change the DAY.
g. When you have finished with the date, press the right arrow until the first
character of the TIME field turns yellow.
h. Continue to change characters and advance through the time function
until all desired changes are entered.
i. Use the right arrow (CH4) button to advance to the DATE FORM position.
j. Use the up and down arrows (CH1 and CH2 buttons) to change the date
format display. NOTE: The date field does not change in the Setup Menu
after the date format is changed, but the selected date format is saved in
memory. The new format will be displayed on the screen.
k. Press RESET.
[3]
Change the amount of time
that each screen is displayed
during the sequence mode.
(Screens always rotate in the
order of QUAD, CH1, CH2,
CH3, CH4.)
a. Press CH3 (3 flashes yellow and the time character in the QUAD field
turns yellow).
b. Use the up and down arrows (CH1 and CH2 buttons) to change the
time. Time range is OFF, 1 to 30 seconds.
c. Use the left and right arrows (CH3 and CH4 buttons) to advance to the
next or return to the previous channel position.
d. Continue to change channels and advance through the times functions
until all desired changes are entered.
SEQUENCE
e. Press RESET.
[4]
MISC
Change the PIP Format
(horizontal or vertical), Auto
Reset time (off, 1 to 60
seconds, Alarm Beep (on or
off alarm SensorType
(normally open or normally
closed and Active Out (TTL high
to alarm or TTL low to alarm).
a. Press CH4 (4 flashes yellow) (The format character in the PIP FORMAT
field turns yellow)
c. Use the left and right arrows (CH3 and CH4 buttons) to advance to the
next or return to the previous field.
d. Continue to change fields and advance through the settings until all
desired changes are entered.
e. Press RESET.
EXIT
Return to normal display mode.
Press ALT + MENU
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CHECK OUT
Table B. Check-Out Procedure
This procedure assumes that power is on.
Step
Procedure
Results
1
2
3
4
5
6
7
8
Calibrate cameras.
Follow the manufacturer’s recommendations for calibration.
Press the QUAD/MENU button.
Press the CH 1 button.
Press the CH 2 button.
Press the CH 3 button.
Press the CH 4 button.
Press the PIP/SEQ button.
See quad display.
See channel 1 image full screen.
See channel 2 image full screen.
See channel 3 image full screen.
See channel 4 image full screen.
See PIP display.
While holding the RESET/ALT button,
press the PIP/SEQ button.
See each channel image displayed full screen in sequence.
9
Press any channel button, then press the
ZOOM/FREEZE button.
Zoom area is highlighted in the center of the screen.
Use arrow keys to move the highlighted area.
Press the QUAD/MENU button.
Press the RESET/ALT button.
The highlighted area moves to different parts of the screen.
The image zooms to show the selected area full screen.
See the selected channel image full screen (normal).
10
Put an object in the area being observed by
the selected camera.
See the object on the screen. Any movement will be seen.
While holding the RESET/ALT button, press
the ZOOM/FREEZE button.
See the object frozen on the screen. No movement will be
seen.
Remove the object from the observed area.
Press the RESET/ALT button.
The object remains on the screen.
The object disappears and movement is once again seen.
11
Check-out is complete.
OPERATION
The buttons below the screen control the programming and control functions.
DISPLAY
The monitor display can show all cameras in a quad display, show all cameras with one
prominent (picture-in-picture), show only one camera, sequence between all cameras,
zoom, and freeze (refer to Figure 5).
Table C. Display Functions
Function
To Activate Press
To Deactivate Press
Show all cameras (quad).
Show picture-in-picture (PIP).
QUAD
PIP, CH1, CH2, CH3, or CH4
QUAD, CH1, CH2, CH3, or CH4
PIP. Each time you press PIP, the
prominent camera is stepped through
CH1, CH2, CH3, CH4.
Show one camera.
CH1, CH2, CH3, or CH4.
ALT + SEQ.
PIP, QUAD, or another camera
QUAD, PIP, CH1, CH2, CH3, or CH4.
ZOOM
Sequence all cameras.
Zoom (works only in single-
camera mode).
ZOOM. Use arrow keys (CH1, CH2,
CH3, CH4) to locate zoom area where
you want it. Then press QUAD to expand
the view. The arrow keys will still function
to move the image area.
Freeze (works in any mode
but zoom).
ALT + FREEZE
ALT + FREEZE
In QUAD and PIP modes next press the
desired camera channel. You can press
more than one channel.
8
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MENU MODE
QUAD MODE
RESET
ALT
QUAD
MENU
QUAD
MENU
PIP MODE (HORZ)
PIP
SEQ
SEQUENCE MODE
RESET
ALT
PIP
SEQ
SINGLE-CAMERA MODE
CH2
CH3
CH1
CH4
VCR
RESET
ALT
ZOOM
FREEZE
PIP
SEQ
QUAD
MENU
TINT
SHARP
COLOR
BRIGHT
CONTRAST
VOLUME
POWER
CH1
CH2
CH3
CH4
VCR
TALK
AUDIO
MIC
Figure 5. Display Selections
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INTERCOM
NOTE: The intercom
function is available only
when CCQ1400A-4
cameras are used.
The intercom operates with one camera at a time. When the monitor is in quad display
mode, a speaker icon appears next to the channel number to show which camera has the
intercom active.
SPEAKER SYMBOL SHOWS WHICH
CHANNEL IS IN INTERCOM MODE.
PRESS ALT + AUDIO TO CHANGE
INTERCOM CHANNEL.
RESET TALK
ALT
AUDIO
Figure 6. Intercom Activities on Screen
Table D. Intercom Function
Intercom
Function
Action
Listen channel X
In quad mode, hold the ALT/RESET button
and repeatedly press and release the AUDIO/
TALK button until the speaker icon appears in
the window of the desired channel.
Talk channel X
Perform listen step described above.
Release the ALT/RESET button and press
and hold the AUDIO/TALK button.
Speak in a normal voice.
Release button to hear response.
Adjust volume control, if necessary.
NOTE: You can operate the intercom when the other display
modes are active (single channel and PIP), but you cannot change
the channel unless you are in Quad mode.
10
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ALARM
The alarm operates with any or all cameras at once. ALM flashes at the top center of the
screen and the display automatically switches to show the camera that has the alarm.
ALARM CAUSES THE ALARMED
CHANNEL TO SHOW FULL SCREEN,
ALM BLINKS, BEEP SOUNDS (IF ON).
PRESS RESET TO ACKNOWLEDGE
ALARM & STOP BEEP. DISPLAY RETURNS
TO THE ORIGINAL MODE. WHEN THE
ALARM GOES AWAY, THE CYCLE STARTS
OVER.
RESET
ALT
Figure 7. Alarm Activities on Screen
Table E. Alarm Function
Alarm Function
Action
Alarm occurs at a camera location.
The display switches to show a full-screen display of the camera that has the
alarm and ALM flashes at the top center of the display. If alarm beep is pro
grammed ON, the beep sounds for the programmed time period.
Manually acknowledge the alarm.
Press the RESET button. The display returns to the mode it was in before the
alarm happened. The alarm beep stops. If the alarm condition still exists, ALM
appears at the top of the screen.
Alarm is automatically reset
(if the alarm has not been manually
acknowledged).
If the programmed reset time has passed, the display returns to the mode it was
in before the alarm happened. The alarm beep stops. If the alarm condition still
exists, ALM appears at the top of the screen.
The condition that caused the alarm
returns to normal.
Display switches as described above when an alarm occurs at a camera location.
Manually acknowledge the return
to normal.
Press the RESET button. The display returns to the mode it was in before the
alarm returned to normal. The alarm beep stops. ALM disappears from the top of
the screen.
Return to normal is automatically
reset (if the alarm has not been
manually acknowledged).
If the programmed reset time has passed, the display returns to the mode it was
in before the alarm returned to normal. The alarm beep stops. ALM disappears
from the top of the screen.
VCR RECORD/PLAYBACK
If a VCR is connected at the Video and Audio jacks (refer to Figure 3), the image displayed
on the screen can be recorded. To enter the playback mode, hold the ALT button while you
press the VCR button; the screen displays VCR playback. Press Reset to return to the
normal display mode.
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4
6
7
2
3
5
75
Hi 75
Hi 75
Hi 75
Hi 75
Hi
MAIN
VIDEO AUDIO
IN
IN
MONITOR
OUT
CH 1
CH 2
CH 3
CH 4
OUT
IN/OUT
A/C INLET
FOCUS
REMOTE*
SCREEN
CH 1 CH 2 CH 3 CH 4 TRIG
OUT
8
10 11
12
1
9
13
14
15
Figure 8. Monitor Back Panel Controls and Connections
Table F. Back Panel Reference Key
Reference
Number
Description
Function
1
2
3
Power inlet
Accepts 110 to 240 Volts AC, 50/60 Hz power.
Controls power to monitor and cameras.
Main power switch
75-ohm/High impedance switch
Camera inputs: Set to 75 ohms unless looping outputs
are used.
Monitor output: Set to 75 ohms if output is unused. Set
to HI if equipment is connected.
4-7
Video/Audio inputs (6-pin mini-DIN)
Input for CCQ1400A-4 cameras.
8-11
Video looping output/Video input
(BNC)
Connect additional monitor or VCR to the channel, or
connect a camera that uses BNC connector.
12
13
Monitor output
Connect VCR or additional monitor to the quad circuit.
Alarm input/output connector
(10-position, snap-in type)
CH1, CH2, CH3, CH4: Connect alarm detection
contacts (works the same as the alarm inputs on the
camera) or alarm output to annunciators or other
devices. Output switches from 5 VDC to ground on
alarm with N.O. alarm contacts. Output switches from
ground to 5 VDC on alarm with N.C. contacts.
TRIG OUT: Connect a trigger input to start a VCR when
an alarm is detected. Trig Out switches from ground to 5
VDC on alarm when Active Out (on the menu) is set for
L. Trig Out switches from 5 VDC to ground on alarm
when Active Out is set for H.
14
15
Remote control serial port (DB9)
VCR input/outputs (phono jacks)
This is normally not used. Contact Pelco for pin-out and
coding.
Interface video and audio signals to and from a VCR.
12
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1
2
3
4
5
RESET
ALT
ZOOM
FREEZE
PIP
SEQ
QUAD
MENU
TINT
SHARP
COLOR
BRIGHT
CONTRAST
VOLUME
POWER
CH1
CH2
CH3
CH4
VCR
TALK
AUDIO
MIC
6
7
8
9
10 11 12
13 14
15 16
17 18
Figure 9. Monitor Controls
Table G. Front Panel Reference Key
Reference
Number
Description
Function
1
2
Reset/ALT key
Resets alarm or video loss detection. When there is no alarm, use as ALT key to
activate the alternate functions of the Zoom, PIP, Quad, CH4, and Talk keys.
Zoom/Freeze key
Toggles zoom mode when viewing single camera. In single-camera mode,
freezes display when pressed while the ALT key is held in. In multiple-camera
modes, freezes selected display when pressed while the ALT key is held in
and then a channel key is pressed.
3
4
PIP/Sequence key
Quad/Menu key
In display mode, shows picture-in picture view. Continuous pressing rotates the full-
screen view. If pressed while the ALT key is held in, starts sequential viewing mode.
In display mode, shows quad view. If pressed while the ALT key is held in,
enters menu/setup mode.
5
6
Power Indicator LED
CH1/UP key
Illuminates when monitor power is on.
In display mode, shows full view of channel 1. In menu mode, moves cursor up
or toggles setting.
7
8
9
CH2/Down key
CH3/Left key
In display mode, shows full view of channel 2. In menu mode, moves cursor
down or toggles setting.
In display mode, shows full view of channel 3. In menu mode, moves cursor left
or toggles setting.
CH4/Right key/VCR
In display mode, shows full view of channel 4. In menu mode, moves cursor right
or toggles setting. If pressed while the ALT key is held in, display switches to the
VCR playback mode.
10
Talk/Audio
Press to talk switch to activate microphone. Press and hold to talk. Release to
listen. If pressed while the ALT key is held in, moves audio connection to the
next channel.
11
12
13
14
15
16
17
Microphone
Tint
Speak in microphone to talk to people at camera locations.
Adjusts display color phase/flesh tones.
Adjusts display sharpness level.
Sharpness
Color
Adjusts display color saturation level.
Adjusts display brightness.
Brightness
Contrast
Volume
Adjusts display contrast.
Adjusts loudness of the speaker (effective only when cameras are equipped with
the audio option or when playing back recorded sound from a VCR).
18
Power button
Controls power to monitor only. Power to the cameras and quad circuitry is
controlled only with the switch on the back of the monitor.
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TECHNICAL SPECIFICATIONS
ELECTRICAL
Input Voltage:
100 to 240 VAC, 50/60 Hz
Power Consumption:
Signal Format:
70 watts
NTSC
Scanning System:
Picture Elements:
2:1 interlace
512 (H) x 492 (V)
Horizontal Resolution: 350 TV lines (center)
Linearity:
Less than 12%
Audio Output:
Pixel Format
Single Screen:
Quad Screen:
PIP Screen:
1.1 W +/-0.2 W at 8-ohm resistive load
720 (H) x 480 (V)
360 (H) x 240 (V)
208 (H) x 136 (V)
Refresh Rate:
Digital Zoom:
OSD Character:
30 frames per second (NTSC)
2X
16 x 20 bit map font (upper case alpha characters, numbers, and
symbols)
Video Switching
Time When Multiple
Alarms Occur:
1 second
Maximum Character
Display Format:
45 (H) x 24 (V) (1,080 characters)
GENERAL
Picture Tube:
Controls:
Character Display:
14-inch diagonal color
Sharpness, color, brightness, contrast, tint, and volume
8 alphanumeric characters each for camera, date, time, alarm,
video loss, and freeze for each channel
One camera, four cameras (quad), picture-in-picture (PIP), and
VCR
Display Modes:
Sequential
Switching Mode:
Video Loss
Set dwell time from 1 to 30 seconds; OFF setting skips channel
Detection:
All channels
Time Mode:
Alarm Inputs:
12-hour mode with AM/PM indicator
4, activated by N.O. or N.C. contact
closure (programmable)
Alarm Output:
1, common to all 4 inputs, TTL compatible (programmable for high
or low output)
Alarm Beep:
Automatic
On or off (programmable)
Alarm Reset:
Set reset time from 1 to 60 seconds; OFF setting defeats auto
reset (programmable)
Video/Audio
Input Connectors:
Video Input
4X6P mini-DIN
Connectors:
4 BNC
Video Looping
Connectors:
4 BNC
Monitor Output
Connector:
1 BNC
VCR Input/Output
Connectors:
4 RCA (2 video and 2 audio)
Remote Port
Connector:
DB9 male
Alarm Connector:
Impedance
10-position, snap-in type (push-in wire
Termination:
75 ohms or bridging for 4 video inputs (from cameras) and 1
monitor output
Dimensions:
Weight:
13.68 (W) x 12.75 (H) x 14.68 (D) inches
(34.75 x 32.38 x 37.29 cm)
28.6 lb (13 kg)
14
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ENVIRONMENTAL
Operating
Temperature:
Storage
32° to 104°F (0° to 40°C)
Temperature:
Humidity:
4° to 158°F (-20° to 70°C)
35% to 80%, non-condensing
(Design and product specifications subject to change without notice.)
REGULATORY NOTICES
Note: This equipment has been tested and found to comply with the limits of a Class A
digital device, pursuant to part 15 of the FCC rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instruction manual, may cause
harmful interference to radio communications. Operation of this equipment in a residential
area is likely to cause harmful interference in which case the user will be required to correct
the interference at his own expense.
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PRODUCT WARRANTY AND RETURN INFORMATION
WARRANTY
Pelco will repair or replace, without charge, any merchandise proved defective in material or
workmanship for a period of one year after the date of shipment.
If
a
warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or
(559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following
information:
1. Model and serial number
Exceptions to this warranty are as noted below:
2. Date of shipment, P.O. number, Sales Order number, or Pelco invoice number
3. Details of the defect or problem
•
•
•
Five years on FT/FR8000 Series fiber optic products.
Three years on Genex® Series products (multiplexers, server, and keyboard).
If there is a dispute regarding the warranty of a product which does not fall under the
warranty conditions stated above, please include a written explanation with the product
when returned.
Three years on Camclosure® and fixed camera models, except the CC3701H-2,
CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models,
which have a five-year warranty.
Method of return shipment shall be the same or equal to the method by which the item was
received by Pelco.
•
•
Two years on standard motorized or fixed focal length lenses.
Two years on Legacy®, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8 Series
fixed dome products.
RETURNS
In order to expedite parts returned to the factory for repair or credit, please call the factory at
(800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned
for credit, and RA number if returned for repair).
•
Two years on Spectra®, Esprit®, ExSite™, and PS20 scanners, including when used in
continuous motion applications.
•
•
Two years on Esprit® and WW5700 Series window wiper (excluding wiper blades).
All merchandise returned for credit may be subject to a 20% restocking and refurbishing
charge.
Eighteen months on DX Series digital video recorders, NVR300 Series network video
recorders, and Endura™ Series distributed network-based video products.
Goods returned for repair or credit should be clearly identified with the assigned CA or RA
number and freight should be prepaid. Ship to the appropriate address below.
•
•
One year (except video heads) on video cassette recorders (VCRs). Video heads will be
covered for a period of six months.
If you are located within the continental U.S., Alaska, Hawaii or Puerto Rico, send goods to:
Six months on all pan and tilts, scanners or preset lenses used in continuous motion
applications (that is, preset scan, tour and auto scan modes).
Service Department
Pelco
3500 Pelco Way
Clovis, CA 93612-5699
Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco
shipment. All goods requiring warranty repair shall be sent freight prepaid to Pelco, Clovis,
California. Repairs made necessary by reason of misuse, alteration, normal wear, or accident
are not covered under this warranty.
If you are located outside the continental U.S., Alaska, Hawaii or Puerto Rico and are
instructed to return goods to the USA, you may do one of the following:
If the goods are to be sent by a COURIER SERVICE, send the goods to:
Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from
the specific use or application made of the Products. Pelco’s liability for any claim, whether
based on breach of contract, negligence, infringement of any rights of any party or product
liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for
such Products. In no event will Pelco be liable for any special, incidental or consequential
damages (including loss of use, loss of profit and claims of third parties) however caused,
whether by the negligence of Pelco or otherwise.
Pelco
3500 Pelco Way
Clovis, CA 93612-5699 USA
If the goods are to be sent by a FREIGHT FORWARDER, send the goods to:
Pelco c/o Expeditors
473 Eccles Avenue
The above warranty provides the Dealer with specific legal rights. The Dealer may also have
additional rights, which are subject to variation from state to state.
South San Francisco, CA 94080 USA
Phone: 650-737-1700
Fax: 650-737-0933
REVISION HISTORY
Manual #
C1970M
C1970M-A
Date
7/00
7/01
Comments
Original version.
Date and time programming revised.
Pelco, the Pelco logo, Camclosure, Esprit, Genex, Legacy, and Spectra are registered trademarks of Pelco.
Endura and ExSite are trademarks of Pelco.
©Copyright 2001, Pelco.
All rights reserved.
16
Pelco Manual C1970M-A (7/01)
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