Plantronics
Blackwire™ C610-M
Blackwire C620-M
USER GUIDE
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POWERING
Powering the C610-M & C620-M
2
The USB adapter is automatically
powered on upon inserting into the
USB port of the computer.
No additional software or drivers are
required to use this headset with
Microsoft Office Communicator.
2.1
2. Adjust the Headband
To adjust the headband, lengthen or shorten the
band until it fits comfortably. The clickstop feature
keeps the headband securely adjusted.
Position the headset receiver so that the foam
cushion sit comfortably over the center of your
ears.
2.1 Adjust to fit.
WEARING THE HEADSET
3.2
3
1. Identify the Components
1 Adjustable Headband
2 Receiver
1
3 Click Stop Turret
4 Clothing Clip
Front Back
6
3.1
1
5 Headset Cord
6 Ear Cushion
2
7 Boom
8 Noise-Canceling Microphone
3.3
3.4
3
7
3. Adjust the Mouthpiece
8
3.1 Hold the receiver securely against your ear with one hand.
5
With your other hand, adjust the clickstop turret and the microphone so that the
tip sits two finger- widths from the corner of your mouth. (To prevent breath noise,
avoid putting the microphone in front of your mouth.)
4
3.2 Carefully bend and shape the boom with both hands as shown. Avoid bending or
twisting the boom near the microphone or earpiece.
4
5
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TROUBLESHOOTING
USING YOUR HEADSET
Answering/Ending/Making Calls with Microsoft Office Communicator
Problem
Solution
I cannot hear caller.
• The USB adapter is not set as the
default audio device. Use the Audio
settings in Windows under Sounds and
Audio Devices to select “Plantronics
Blackwire C610-M/C620-M” as the
audio device.
To make a call, select a contact or dial the number via Office Communicator.
To answer or end a call, simply press the call answer end button.
• Listening volume is too low. Press the
volume up button on the headset.
Callers cannot hear me.
• Headset is muted. Press the mute
button on headset to unmute the
microphone.
• Headset microphone boom aligned
incorrectly. Align the headset boom with
your mouth.
Adjusting Volume
• The USB adapter is not set as the
default voice device. Use the Voice
settings in Windows under Sounds and
Voice Devices to select “Plantronics
Blackwire C610-M/C620-M” as the
voice device.
Sound in headset is distorted.
I can hear echo in headset.
• Lower the listen volume on your
softphone until the distortion disappears.
• Adjust volume on headset.
To increase listening volume, press the upper end (+) of the volume button. To decrease
listening volume, press the lower end (-).
The other headset I was using to
listen to music does not work any
more.
• The USB adapter will set itself as the
default audio device in Windows. Use
the Audio settings in Windows under
Sounds and Audio Devices to change
the device used for audio.
To adjust the listen or speak volume of the Microsoft Office Communicator, please refer to
the softphone user documentation.
To adjust the speak volume of the audio device on the computer, use the Sound and Audio
Device section on the Control Panel. It is recommended that the volume is adjusted on the
inline control and not the Windows volume control.
My headset stops responding
to button presses.
• When a PC goes into standby or
hibernation, the USB adapter no longer
is powered on. Be sure your PC is in an
active state.
Muting a Call
During a call, briefly press the mute button to mute the microphone. When muted, the Mute
LED will be lit.
To unmute press the button again.
6
7
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©2009 Plantronics, Inc. All rights reserved. Plantronics, the logo design, Blackwire and Sound Innovation are
trademarks or registered trademarks of Plantronics, Inc. Microsoft and Windows are either registered trademarks or
trademarks of Microsoft Corporation in the US and/or other countries. All other trademarks are the property of their
respective owners.
Patents Pending
83001-01 (11.09)
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