PYLE Audio IP Phone 33X User Manual

User Guide for the Polycom®  
SoundPoint IP® 32x/33x Phone  
SIP 3.2.1 Rev. B | November 2009 | 1725-11241-001 Rev. F  
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About This Guide  
Thank you for choosing the SoundPoint IP 32x/33x SIP, a full-duplex,  
hands-free phone. This unit provides business telephony features and  
functions such as multiple call appearances, call hold, transfer, and conference  
over an IP network.  
This User Guide provides everything you need to quickly use your new  
phone. Verify with your system administrator that the network is prepared for  
configuring your SoundPoint IP 32x/33x SIP phone. As well, read the Parts  
List and Regulatory Notices sections in this guide before you set up and use  
the SoundPoint IP 32x/33x SIP phone. This information can also be found at  
Changes to this Guide  
Major updates have occurred to the following sections since the previous  
edition:  
Connecting the Handset and Optional Headset on page 1-5  
The following section is new for this edition:  
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Contents  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
Power and Startup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2  
Controls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–3  
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Contents  
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4  
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5  
Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–7  
Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8  
Productivity Suite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8  
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8  
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1
Getting Started with Your  
SoundPoint IP 32x/33x Phone  
This chapter provides basic installation instructions and information for  
obtaining the best performance with the SoundPoint IP 32x/33x (SoundPoint  
IP 320, 321, 330, 331, or 335) phone.  
The SoundPoint IP 32x/33x provides a powerful, yet flexible IP  
communications solution, delivering excellent voice quality. The graphic  
display supplies content for call information, multiple languages, directory  
access, and system status. The SoundPoint IP 32x/33x supports advanced  
functionality, including multiple call and flexible line appearances, presence,  
custom ring tones, local conferencing, HTTPS secure provisioning, and  
Polycom’s superb voice quality. The SoundPoint IP 335 uses Polycom® HD™  
Voice technology.  
This chapter contains:  
To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x  
Phone on page 1-1. To read about the phone’s basic features, refer to Using the  
Basic Features of Your SoundPoint IP 32x/33x Phone on page 3-1. To read  
about the phone’s advanced features, refer to Using the Advanced Features of  
Your SoundPoint IP 32x/33x Phone on page 4-1.  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
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Parts List  
The following components are included in your SoundPoint IP 32x/33x  
package:  
Polycom SoundPoint IP 32x/33x phone  
Dial  
Line 1  
Line 2  
Menu  
ABC  
DEF  
1
2
3
Hold  
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
OPER  
0
Handset and Handset Cord  
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Getting Started with Your SoundPoint IP 32x/33x Phone  
Phone Base  
Network / Power Cable  
Quick Start Guide and registration card  
Ensure that you have received each item. If you are missing any items, contact  
your system administrator.  
Assembling Your SoundPoint IP 32x/33x Phone  
This section describes how to assemble your SoundPoint IP 32x/33x phone.  
Topics include:  
Connect network and power source  
Connect handset and headset (optional)  
Attach phone base  
If your phone is already assembled, go to Features of Your SoundPoint IP  
32x/33x Phone on page 1-9.  
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Connecting Network and Power Source  
Use Power over Ethernet (PoE) for network and power source connections  
unless otherwise directed by your system administrator.  
The AC power adapter is a separate, optional accessory. Your system administrator  
will provide one if necessary.  
Note  
Power over Ethernet  
Using a regular CAT5 cable (optional accessory from Polycom), the phone can  
be powered from a PoE (IEEE 802.3af) compliant switch or hub.  
To connect using a PoE source:  
Plug the supplied network cable between the LAN jack on the phone and  
an available power and data port on the in-line power switch.  
IEEE802.3af compliant PoE  
Hub/Switch/Midspan Unit  
Power Adapter  
Optional PC Port  
(SoundPoint IP 33x Only)  
(Optional Accessory)  
The SoundPoint IP 33x phones have an optional PC connection. The SoundPoint  
IP 32x phones do not.  
Note  
If you want to use the optional PC connection on the SoundPoint IP 33x, a separate  
ferrite clamp (not included) is required. Contact your system administrator.  
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Getting Started with Your SoundPoint IP 32x/33x Phone  
Connecting the Handset and Optional Headset  
To connect the handset and optional headset:  
1. Connect the short straight end of the phone cord to the handset and the  
corresponding longer straight end of the cord to the handset jack on the  
back of the phone  
2. Connect the headset (optional) to the headset jack on the back of the  
phone.  
SoundPoint IP 335:  
SoundPoint IP 320, 321, 330 and 331:  
Headset  
(Not Included)  
Headset  
Adapter  
(Not Included)  
Headset  
(Not Included)  
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port/voice/soundpoint_ip/VoIP_Technical_Bulletins_pub.html and look for “Techni-  
cal Bulletin 37477: Headset Compatibility List”.  
For headsets terminated in RJ-9 modular jacks to be used with SoundPoint IP 320,  
321, 330, and 331 phones, a separate Headset Jack Adapter (P/N  
2457-11095-001) is required. To purchase the Headset Jack Adapter, contact your  
reseller.  
Note  
Plug the headset RJ9 jack into the adapter, and then plug the adapter into the  
2.5mm port on the right side of the phone as shown below. The headset operates  
as before.  
If headsets are deployed in high static environments where users frequently  
disconnect and re-connect the headset to the phone, it is possible that the phone  
can be damaged by electrostatic discharge (ESD).  
Note  
You should take precautions to avoid excessive static buildup in your environment.  
This can include humidity control and removal of synthetic materials near the phone  
location. Antistatic spray applied to carpets in the workplace can reduce the level of  
static buildup.  
Attaching the Base  
Attach the phone base to the phone in one of the following ways:  
As a desk mount  
As a wall mount  
For more detailed instructions, go to  
http://www.polycom.com/support/voip/and search for the “Wallmount  
Instructions for SoundPoint IP Phones” quick tip.  
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To attach the base as a desk mount:  
1. Place all cords in the recessed area above the modular jacks.  
2. Align the protrusions on the bracket with their corresponding holes in the  
phone.  
3. Snap them together to lock the bracket to the phone.  
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To attach the base as a wall mount:  
1. Place all cords in the recessed area below the modular jacks.  
2. On the back of the phone, remove the key located behind the hook switch  
and reposition it so that the end tab (at a 450 angle) is facing up.  
3. Using wall anchors (not included), fasten the base stand with the  
mounting tab facing up.  
4. Align the base stand tabs with their corresponding insertion points on the  
phone, and then snap the phone into place (as shown).  
Registering the Phone  
Generally, your phone will be deployed with multiple other phones. In this  
case, your system administrator will configure the phone parameters  
beforehand, so that after you set up your phone, the phone will be registered  
and ready to use.  
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Getting Started with Your SoundPoint IP 32x/33x Phone  
If your phone is not part of a large phone deployment, your phone may not be  
registered after you set it up. Before you use your phone, you or your system  
administrator will have to register it. For detailed information on how to  
register your phone after you install it, see Quick Tip 44011: Register Standalone  
SoundPoint® IP, SoundStation® IP, and Polycom® VVX™ 1500 Phones available  
VoIP_Technical_Bulletins_pub.html  
Features of Your SoundPoint IP 32x/33x Phone  
1
2
16  
17  
3
15  
14  
Dial  
Line 1  
Line 2  
4
Menu  
13  
5
ABC  
DEF  
1
2
3
12  
Hold  
6
7
8
GHI  
JKL  
MNO  
4
5
6
PQRS  
TUV  
WXYZ  
7
8
9
OPER  
11  
0
10  
9
The features of the SoundPoint IP 32x/33x phone are:  
1. Message Waiting Indicator—This will alert you to voice and text  
(instant) messages.  
2. Line Icons—Use these keys to activate up to lines that can be assigned to  
your phone. The associated icons represent:  
Registered line  
Registered shared line  
Unregistered line  
VoiceMail/Messages  
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Speed-Dial  
Ringing  
Call in progress/Conference  
Call Forward  
Do Not Disturb  
Presence/BLF  
3. Soft Keys—The screen will display labels for these keys, to identify their  
context-sensitive functions.  
4. Line Indicators—Individual multi-color LEDs display the dynamic call  
state and remote user status (busy lamp field (BLF) and presence). The  
LED’s indicate the following:  
Solid green—An active call is in progress.  
Fast flashing green—There is an Incoming (ringing) call.  
Flashing green—The call is held by the other party.  
Flashing red—The call is on hold.  
Solid red—The line is busy remotely (shared lines).  
5. Line Keys  
and  
—Activate up to two lines that  
can be assigned to your phone.  
6. Hold  
7. Headset  
—Holds an active call or resumes a held call.  
Allows you to place and receive calls through an  
optionally connected headset.  
8. Speakerphone  
—Allows for hands-free communication during  
calls.  
9. Hands-free Microphone—Picks up audio during hands-free calls. Place  
your phone on a hard, flat surface for best results.  
10. Volume Keys  
—Adjusts the volume of the handset,  
headset, speaker, and ringer.  
11. Microphone Mute  
—Mutes local audio during calls.  
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12. Dial Pad—Provides the 10 digits, alphabetic characters, and special  
characters available in context-sensitive applications.  
13. Feature Keys—Access important features using these keys.  
—Dials phone numbers or allows you to view the placed  
call list.  
—Accesses local (your phone) and call server features.  
14. Display Control Keys—Use  
,
,
, and  
(arrow keys)  
to scroll through the displayed information.  
Use  
(the Select key) to select a field of displayed data or enter edit  
mode for some settings.  
15. Speaker—For ringer and hands-free audio output.  
16. Hookswitch  
17. Graphic Display—Shows information about calls, messages, soft keys,  
time, date, and other relevant data.  
Important messages appear on the idle display through an animated  
scrolling list, which has precedence over the idle display. The  
following figures show a phone with four messages. The messages  
continuously scroll over the screen.  
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Before You Use Your SoundPoint IP 32x/33x Phone  
To navigate through menus and to enter data, these are useful tips:  
Press  
to enter the basic settings menu or exit from any menu.  
or hold and down to scroll through the  
Press  
lists.  
and  
Press the * key to page up. Press the # key to page down. These shortcuts can be  
used when lists appear on more than one page. However, these shortcuts do not  
work in the Contact Directory.  
Note  
Use the dial pad keys to navigate through and make selections in  
numbered menu lists.  
The navigation guide icon in the top left-hand corner of the graphic  
display shows which arrow keys can be used at a particular sublevel.  
For example, the following figure shows that  
can be used at this point.  
,
,
, and  
After 20 seconds of inactivity, the menu system will also automatically exit to the  
idle display unless an edit session is in progress.  
Note  
To enter text using the dial pad, press the number keys one or more times.  
For example, for ‘A’ press ‘2’ and for ‘C’ press ‘222’. The text that can be  
entered by a key is shown beneath the entry line. This is true for all  
languages that can be displayed by the phone. When in text entry mode,  
the title will show whether keys will generate numbers (1) or characters (a  
or A).  
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Getting Started with Your SoundPoint IP 32x/33x Phone  
The type of text entry available is displayed in the title line.  
Switch between alphabetic (with and without an uppercase letter first)  
and numeric text entry by pressing the # key. Special characters like * and  
_ are considered alphabetic and appear when you press *, 1, or 0.  
Switch to uppercase by pressing  
and to lowercase by pressing  
.
Pressing the # also allows for URL or IP address entry. These options are only  
available to system administrators in appropriate menu items. For example, when  
editing directory contacts use “Abc”, “abc”, or “123” and when editing server  
addresses use “URL”, “IP”, or “123”.  
Note  
Note  
To enter the “#” character, use the “*” key to access the appropriate special  
character. “#” cannot be entered using its own key because it is used to change text  
entry modes.  
Press and hold (for one second) from the idle display:  
to point to the contact in the directory system where you  
can scroll through the individual fields.  
to the Placed Calls list when the phone is idle.  
again will call the currently highlighted  
Pressing  
number.  
Pressing  
number.  
while in the dialing editor will dial the current  
Press and hold the Backspace soft key to delete an entire field.  
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2
Customizing Your SoundPoint IP  
32x/33x Phone  
You can customize your SoundPoint IP 32x/33x desktop phone by adjusting  
the setting for time and date, display contrast, and ring type, for example. You  
can add contacts to the phone’s directory manually or from call lists. You can  
handle incoming calls from different contacts in different ways.  
This chapter provides basic operating instructions for customizing your  
SoundPoint IP 32x/33x phone. This chapter contains instructions on:  
Some customizations of your SoundPoint IP 32x/33x phone are performed by  
your system administrator. These include:  
To read about the phone’s basic features, refer to Using the Basic Features of  
Your SoundPoint IP 32x/33x Phone on page 3-1. To read about the phone’s  
advanced features, refer to Using the Advanced Features of Your SoundPoint  
IP 32x/33x Phone on page 4-1.  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
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Configuring Basic Settings  
To configue basic settings, press  
, and then select Settings >  
Basic. You can configure the following basic settings:  
The appearance of the time and date  
Display contrast  
Backlight intensity (SoundPoint IP 335 only)  
Headset Memory Mode  
Headset hookswitch selection  
Ring type  
Language support (localization)  
Directory search  
You can mute the microphone and adjust the volume using separate keys.  
Appearance of Time and Date  
The time and date appears on the graphic display of the SoundPoint  
IP 32x/33x SIP phone. If the phone cannot obtain a time and date from a  
configured SNTP server, the display will flash. Contact your system  
administrator if either the time or date is incorrect.  
You have control over the format of the time and date display and can turn the  
display of time and date off. The default time and date format appears in the  
following figure.  
To configure the time and date:  
1. Press  
.
2. Select Settings > Basic > Preferences > Time & Date.  
3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.  
4. Scroll through the options under each of these selections using the  
and  
.
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5. Press  
to confirm your choice.  
For example, the following figure shows Clock Time.  
6. Press  
or  
repeatedly to return to the idle display.  
Display Contrast  
To adjust the contrast on the display to a comfortable level:  
1. Press  
.
2. Select Settings > Basic > Contrast.  
3. Press the Up or Down soft keys to increase or decrease the display  
contrast.  
4. Press the Save soft key to accept changes or  
to cancel changes.  
5. Press or repeatedly to return to the idle display.  
Backlight Intensity  
Backlight is available on the SoundPoint IP 335 only.  
Note  
Backlight intensity has three components:  
Backlight On  
Backlight Idle  
Maximum Intensity  
You can modify the Backlight On intensity and the Backlight Idle intensity  
separately. You can select high, medium, low, and off levels for both.  
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When you modify the Maximum Intensity, you are modifying the entire  
backlight intensity scale. For example, if you decrease the Maximum Intensity,  
the low, medium, and high values for both Backlight On intensity and the  
Backlight Idle intensity decrease.  
The Backlight On intensity applies for the following events:  
Any key press  
Hookswitch release  
Incoming calls  
Ending a call, holding a call, resuming a call by the other party  
A voice or instant message received  
If you do not press any keys on the phone, after 20 seconds of the backlight  
turning on, the backlight dims (or changes) to medium in the following cases:  
A call is in progress  
A call is on hold  
There is an incoming call (ringing)  
There is an outgoing call (ringing back)  
Any menu shows on the display  
In all other cases, the Backlight Idle intensity applies.  
To modify the backlight intensity:  
1. Press  
.
2. Select Settings > Basic > Backlight Intensity.  
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3. Select Backlight On Intensity.  
4. Use  
or  
to select high, medium, low, or off, and then press the  
Select soft key.  
The default level is High.  
5. Select Backlight Idle Intensity.  
6. Use  
or  
to select high, medium, low, or off, and then press the  
Select soft key.  
The default level is low.  
7. Select Maximum Intensity.  
8. Press the Up or Down soft keys to increase or decrease the backlight  
intensity.  
9. Press the Ok or Cancel soft keys to accept or cancel changes.  
10. Press  
to return to the idle display.  
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Headset Memory Mode  
This feature is especially useful for permanent or full-time headset users.  
To permanently enable the Headset Memory Mode:  
1. Press  
.
2. Select Settings > Basic > Preferences > Headset > Headset Memory.  
3. Use the  
or  
to select Enabled.  
4. Press  
to confirm your choice.  
5. Press  
or  
repeatedly to return to the idle display.  
Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.  
To activate Headset Memory Mode:  
>> Press  
twice.  
Pressing  
or Answer soft key to receive a call will now connect to  
the your headset automatically.  
Electronic Hookswitch  
This feature enables electronic hookswitch support.  
enter “Headset Compatibility List” in the Knowledge Base text box or contact your  
system administrator.  
To select a headset that supports electronic hookswitch:  
1. Press  
.
2. Select Settings > Basic > Preferences > Headset > Analog Headset  
Mode.  
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3. Use the  
or  
to select your headset and press the Select soft key.  
4. Press  
or the Exit soft key repeatedly to return to the idle.  
Ring Type  
You can select from the different ring types to distinguish between lines or to  
have a different ring from your neighbor’s phone. You can set distinctive  
incoming ringing tones for contacts in your local directory (refer to Editing  
Contacts on page 1-3).  
To change the incoming ring to a desired sound:  
1. Press  
.
2. Select Settings > Basic > Ring Type.  
3. (Optional) If multiple lines are configured on your phone, first select the  
line to change from the list using  
and  
.
4. Using and , select the desired ring type.  
Press the Play soft key to hear the selected ring type.  
5. Press the Select soft key to change to the selected ring type.  
6. Press  
or  
repeatedly to return to the idle display.  
If you configure your SoundPoint IP 32x/33x phone for silent ring, press the ringing  
Line key or the Answer soft key to answer the call. If your handset is off hook, the  
call is routed to the handset. If your handset is on hook, the call is routed to the  
speaker.  
Note  
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Language Support  
Many languages are supported by the SoundPoint IP 32x/33x SIP phone.  
To change the language:  
1. Press  
.
2. Select Settings > Basic > Preferences > Language.  
3. Scroll through the list of available languages.  
4. Press  
to confirm your choice.  
Text that appears on the graphic display will change to the language of  
your choice.  
5. Press  
or  
repeatedly to return to the idle display.  
Directory Search  
You can configure how the search of the local contact directory is performed.  
The local contact directory can be searched by first name or last name.  
To change the directory search parameter:  
1. Press  
.
2. Select Settings > Basic > Preferences > Directory search.  
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Customizing Your SoundPoint IP 32x/33x Phone  
3. Using  
and  
, select the directory search parameter.  
Last name is the default directory search parameter.  
4. Press  
to select your choice.  
5. Press the Yes or Cancel soft keys to accept or cancel changes.  
Depending on the size of your local contact directory, the reconfiguration may take  
a few minutes.  
Note  
The phone will restart to set the new directory search mode if you pressed  
the Yes soft key.  
Muting the Microphone  
During a call, press  
. The Message Waiting Indicator turns red and a  
microphone on the screen indicates that the other party (or parties) cannot  
hear you.  
Microphone Mute applies to all modes: Handset, Headset, and Hands-free  
Speakerphone. You can still hear all other parties while mute is enabled.  
To turn off Microphone Mute, press  
again.  
Adjusting the Volume  
Press  
to adjust receiver volume during a call. Pressing  
these keys in the idle state adjusts the ringer volume.  
To conform to regulatory requirements, handset and headset volume will return to a  
preset level after each call, but your system administrator can change this.  
Hands-free Speakerphone volume settings will be maintained across calls.  
Note  
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Managing Call Lists  
A list of up to four current calls is maintained. You can scroll through this list  
using the and . Calls are ordered using the following priorities:  
active, alerting, then held. Calls with the same priorities are ordered oldest  
first. If there are no current calls, this list is empty.  
Local lists of incoming—both missed and received calls—and outgoing (also  
known as placed) calls is maintained by the phone (up to 99 for each list). The  
initial view of both lists shows the list title and the first two calls in the list,  
where the first call is displayed in reverse video to indicate that it is currently  
selected. A symbol to indicate whether the call was answered  
missed is shown for each entry in the incoming list.  
or  
Press the Callers soft key to view the Received Calls list (shown in the  
following figure).  
Press  
to view the Placed Calls list (shown in the following  
figure).  
To manage the listed calls:  
To return the call:  
Press  
to return the call.  
To return to the previous menu:  
Press  
To store the contact to the local contact directory:  
.
Press  
to select the entry, then press the Save soft key.  
Press the Info soft key to see the call information. The name is displayed.  
Note  
Access the other information by using the Up and Down arrow keys.  
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To delete the call from list:  
Press the Delete soft key.  
Press  
repeatedly to return to the idle display.  
Press the Right arrow key from the idle display to access the Placed Calls list.  
Press the Down arrow key from the idle display to access the Received Calls list.  
You can use these shortcuts while placing calls or performing transferring and  
conferencing functions.  
Note  
Note  
You can manually clear the call lists. They are automatically cleared when you  
restart the phone.  
Managing Contacts  
You can enter 99 contacts in your phone's local contact directory.  
You can dial or search for a contact in this directory. You may be able to add,  
edit, and delete contacts.  
You may have access to portions of your corporate directory through your  
phone. The contacts that you can see are determined by your system  
administrator. You can palce calls to contacts in your corporate directory. You  
may be able to add contacts from the corporate directory to your local contact  
directory.  
Adding Contacts  
You can add a contact manually or from a call list or from your corporate  
directory.  
Adding Contacts Manually  
New entries to the local contact directory are added to the top of the list.  
To add a contact to the local contact directory manually:  
1. Press the Dir soft key.  
2. Select the local contact directory if it does not appear automatically by  
pressing  
.
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3. Press  
.
The Directory screen displays. <New Entry> displays at the top of the list.  
When adding the first contact, you do not need to press the Up arrow key.  
Note  
4. Press  
to add a new entry.  
5. Press  
to enter a first name.  
Entry to this field is alphabetic as denoted by  
.
6. Enter the first name of the contact from the dial pad.  
7. Press the Ok or Cancel soft keys to accept or cancel changes.  
8. Press  
to display the next field in the contact’s entry.  
9. Repeat steps 4 to 8 to enter the last name of the contact.  
10. Repeat steps 4 to 8 to enter a contact number.  
This is a required field and it must be unique (not already in the directory).  
Entry to this field is number as denoted by  
.
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11. Repeat steps 4 to 8 to change the Speed Dial Index if desired.  
It is automatically assigned to the next available index value.  
For more information, refer to Assigning Speed Dial Indexes on page 3-14.  
12. Repeat steps 4 to 8 to change the Ring Type and Divert Contact if desired.  
These fields may be left blank.  
For more information on setting the Ring Type field, refer to  
For more information on diverting contacts, refer to Diverting Calls on  
page 2-21.  
13. Repeat steps 4 to 8 to change the Auto Reject, Auto Divert, Watch Buddy,  
and Block Buddy if desired.  
Use  
,
,
, or  
to switch between Enabled and Disabled  
settings.  
For more information on setting the Auto Reject field, refer to Rejecting  
Calls on page 2-20.  
14. Press  
to end contact’s data entry.  
15. Press the Yes or Cancel soft keys to accept or cancel changes.  
16. Press  
repeatedly to return to the idle display.  
Adding Contacts From Call Lists  
To add a contact to the local contact directory from a call list:  
1. Do one of the following steps:  
a
Press the Callers soft key to view the Received Calls list.  
b
Press  
to view the Placed Calls list.  
2. Use  
and  
to scroll through the list to find the contact.  
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3. Press  
to select the entry.  
4. (Optional) Press the Info soft key.  
The name is displayed. The number, time and date when the call started,  
and call duration are accessible through use of  
.
5. (Optional.) Press  
repeatedly to select the phone number.  
6. Press the Save soft key to save the contact in the local contact directory.  
7. Press  
repeatedly to return to the idle display.  
At this point, you may want to go to thelocal contact directory, check whether the  
contact was saved correctly, and add missing fields.  
Note  
Add Contacts From Corporate Directory  
To add a contact to the local contact directory from the corporate directory:  
1. Press the Dir soft key.  
2. Press  
, then press  
to select the corporate directory.  
3. Search for the contact.  
Refer to Searching For a Contact on page 2-17.  
4. Press  
.
The contact’s information appears on the graphic display.  
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5. Press the Save soft key to save the contact in the local contact directory.  
“Entry saved” appears on the graphic display. Only the first name, last  
name, and phone number are saved.  
If the contact already exists in the contact directory, “Entry already exists”  
appears.  
6. Press  
repeatedly to return to the idle display.  
Editing Contacts  
To edit a contact in the local contact directory:  
1. Press the Dir soft key.  
2. Select the local contact directory if it does not appear automatically by  
pressing  
3. Use  
4. Press  
.
and  
to scroll through the list to find the contact.  
to select the entry.  
5. Press the Edit soft key.  
6. Use  
the field.  
and  
to scroll through the fields, then press  
to select  
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7. Make the desired changes.  
The Ok soft key is not displayed until a change has been made. The Cancel  
soft key in this context will cancel the edit session for the entry and return  
to the screen before the Edit soft key was selected (see step 3).  
Press  
and  
to place the cursor either at the beginning or end of  
to move to the next field.  
the item respectively. Press  
8. Press the Ok or Cancel soft keys to accept or cancel changes.  
9. Press repeatedly to return to the idle display.  
You can also edit a contact associated with a speed dial key by pressing and  
holding that speed dial key and then following the steps 5 to 7 above.  
Note  
Deleting Contacts  
To delete a contact from the local contact directory:  
1. Press the Dir soft key.  
2. Select the local contact directory if it does not appear automatically by  
pressing  
3. Use  
4. Press  
.
and  
to scroll through the list to find the contact.  
to select the entry.  
5. Press the Delete soft key.  
The contact is deleted from the directory. The next entry in the directory  
appears.  
6. Press  
repeatedly to return to the idle display.  
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Placing a Call to a Contact  
Placing Calls From the Contact Directory  
To place a call to a contact in the local contact directory:  
1. Press the Dir soft key.  
2. Select the local contact directory if it does not appear automatically by  
pressing  
3. Use  
4. Press  
.
and  
to scroll through the list to find the contact.  
or lift the handset.  
Placing Calls From the Corporate Directory  
To place a call to a contact in the corporate directory:  
1. Press the Dir soft key.  
2. Select Corporate Directory.  
3. Search for the contact.  
4. Press  
or lift the handset.  
Searching For a Contact  
Searching the Contact Directory  
To search for a particular contact in the local contact directory:  
1. Press the Dir soft key.  
2. Select the local contact directory if it does not appear automatically by  
pressing  
.
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3. Search for a contact using the dial pad.  
You can change the directory search parameter used. By default, it is the  
contact’s last name. For more information, refer to Directory Search on  
page 2-8.  
The first time a dial pad key is pressed, the first entry whose last name  
starts with a character that matches the first letter on the key label will be  
retrieved. The second key press repeats the process using the second letter  
on the key and so on.  
For example, to find the first directory entry whose last name starts with J,  
press the 5 key once. To find the first entry whose last name starts with R,  
press the 7 key three times.  
Searching the Corporate Directory  
To search for a particular contact in the corporate directory:  
1. Press the Dir soft key.  
2. Select the local contact directory if it does not appear automatically by  
pressing  
.
You can enable your phone to save Corporate Directory search results, and to  
remember the last person you viewed in the directory. Whenever you redisplay  
Corporate Directory, the last person you viewed will display. If you searched for a  
person, the results of the last search you submitted will display. To enable this  
feature, press the Menu key, and then select Settings > Basic > Preferences >  
Corporate Directory > View Persistency. Select Enabled, press the Select soft  
key, and then press the Menu key to exit the menu.  
Note  
3. Search for the contact in one of the following ways:  
In the search line, enter the first few characters of the contacts’s last  
name using the dial pad. For example, to search for James Woller,  
enter wo in the search line.  
Press the Submit soft key. In this example, James Woller appears in  
the search results..  
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Press the AdvFind soft key, enter search values in the displayed fields.  
For example, enter Smith as the last name.  
Press the Submit soft key. In this example, Bob Smith appears in the  
search results..  
You can dial any successful matches from the resulting information on the  
graphic display.  
Managing Incoming Calls  
You can distinguish incoming calls from contacts in your directory by setting  
up distinctive rings, sending them directly to your voice mail, or by  
transferring them directly to another party.  
Distinguishing Calls  
You can customize your phone so that you can distinguish different parties by  
ring type.  
To set a distinctive ring type for a particular contact:  
1. Press the Dir soft key.  
2. Use  
and  
to scroll through the list to find the contact.  
3. Press  
to select the entry.  
4. Press the Edit soft key.  
5. Press repeatedly until the Ring Type field is displayed.  
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6. Press  
to edit the Ring Type.  
7. Enter the number corresponding to one of the ring types available.  
For more information, refer to Ring Type on page 2-5.  
8. (Optional) To remove an existing value, press  
.
9. Press the Ok or Cancel soft keys to accept or cancel changes.  
10. Press  
repeatedly to return to the idle display.  
This feature is local to the phone, and may be over-ridden by your organization’s  
settings. For more information, contact your system administrator.  
Note  
Rejecting Calls  
You can customize your phone so that incoming calls from a particular party  
are immediately sent to your voice mail.  
Rejecting calls is not available on shared lines.  
Note  
To send incoming calls from a particular contact directly to voice mail:  
1. Press the Dir soft key.  
2. Use  
and  
to scroll through the list to find the contact.  
3. Press  
to select the entry.  
4. Press the Edit soft key.  
5. Press  
repeatedly until the Auto Reject field is displayed.  
6. Press  
, and then  
to change between Disabled and Enabled.  
7. Press the Ok or Cancel soft keys to accept or cancel changes.  
8. Press repeatedly to return to the idle display.  
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Diverting Calls  
You can customize your phone so that incoming calls from a particular party  
are transferred directly to a third party.  
To divert incoming calls from a particular contact:  
1. Press the Dir soft key.  
2. Use  
and  
to scroll through the list to find the contact.  
3. Press  
to select the entry.  
4. Press the Edit soft key.  
5. Press  
repeatedly until the Divert Contact field is displayed.  
6. Press  
.
7. Enter the number of the party to whom you want to divert the call.  
8. Press the Ok or Cancel soft keys to accept or cancel changes.  
9. Scroll down to the Auto Divert field.  
10. Press  
11. Press the Ok or Cancel soft keys to accept or cancel changes.  
12. Press repeatedly to return to the idle display.  
, and then  
to change between Disabled and Enabled.  
Dual-tone multi-frequency (DTMF) signaling is not available while a call is incoming.  
You may resume DTMF signaling by pressing the Reject soft key (for private lines)  
or the Ignore soft key (for private and shared lines). For more information, contact  
your system administrator.  
Note  
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System Customizations  
The following section details customizations of your SoundPoint IP 32x/33x  
phone that are performed by your system administrator.  
Supporting Multiple Lines  
Your SoundPoint IP 32x/33x phone can support up to 2 lines.  
Typically, the top-most Line Key is reserved for the principal directory  
number (DN) of the phone.  
Depending on how your phone is configured, the display could resemble one  
of the following figures:  
Supporting Multiple Line Keys Per Line  
Each line on the phone can be configured to have more than one Line Key  
associated with it. This enhances call visualization and simplifies call  
handling. If this is the case, the display could resemble the following figure:  
Incoming calls to this line will be distributed evenly among the available Line  
Keys. Similarly, outgoing calls will be distributed.  
The SoundPoint IP 32x/33x combines the call appearances for multiple line  
keys into a single call list.  
The line key that a call belongs to is indicated by the reverse colored icon.  
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Supporting Shared Lines  
Your SoundPoint IP 32x/33x phone supports shared lines. A shared line is  
indicated by a different line icon. In the following figure, the line 3413 is  
private and the line 3416 is shared.  
If two phones share a line, an incoming call to that number will cause both  
phones to ring. The call can be answered on either phone but not both.  
Calls on shared lines can be transferred, placed on hold, or added to a  
conference.  
Shared lines are an optional feature and may not be supported on your particular  
system. For more information, contact your system administrator.  
Note  
Note  
Call Forwarding is not available on shared lines.  
Do Not Disturb (DND) on shared lines disables the ringing option only, the visual  
indication is still in place.  
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3
Using the Basic Features of Your  
SoundPoint IP 32x/33x Phone  
Your SoundPoint IP 32x/33x phone is designed to be used like a regular phone  
on a public switched telephone network (PSTN). You can place calls, transfer  
a call to someone else, or conduct a conference call.  
At any time, only one active call may be in progress on your phone. The active  
call is the one that has audio associated with it. There may be up to three other  
calls on hold or in an “Incoming call” or “Ringing” state on a particular line.  
Use  
and  
to switch between these calls. With two lines, there can  
be maximum of eight calls or four conferences on your phone.  
This chapter provides basic operating instructions for the SoundPoint IP  
32x/33x phone. This chapter contains instructions on:  
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To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x  
Phone on page 2-1. To read about the phone’s advanced features, refer to  
32x/33x Phone on page 1-12.  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
Placing a Call  
You can place a call in many ways using your SoundPoint IP 32x/33x phone:  
Using the handset  
Using the speakerphone  
Using the headset  
Using  
Using  
or  
You can also dial the number first, and then choose the method you will use to  
speak to the other party.  
To call a speed dial number, use the dial pad to enter the speed dial index  
followed by the # key, and then press  
place a call.  
or pick up the handset to  
You can search the local contact directory or the corporate directory and dial  
from the search results page.  
During a call, you can alternate between Handset, Headset, or Hands-Free  
Speakerphone modes by pressing the  
handset.  
or  
keys, or picking up the  
Call duration on an active call is monitored through a local call timer. This is  
visible within the active call window on the graphic display. In the figure  
below, the call to James Dean has lasted 2 hours 48 minutes 23 seconds so far.  
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Using the Basic Features of Your SoundPoint IP 32x/33x Phone  
To place a call using the handset:  
1. Do the following steps in any order:  
Pick up the handset.  
Dial the desired number using the dial pad.  
URL or IP dialing is not supported on registered phones. If your phone is  
intentionally unregistered, the default dialing mode is by URL.  
Note  
Note  
To place a call using Hands-Free Speakerphone mode:  
If “Handsfree mode disabled” appears on the graphic display after you press the  
speakerphone key, your system administrator has disabled the speakerphone on  
your phone.  
1. Do one of the following steps:  
a
With the handset on-hook, press  
or the NewCall soft key to obtain dial tone.  
,
,
,
Dial the desired number using the dial pad.  
b
With the handset on-hook, dial the desired number using the dial pad.  
Press , or  
,
.
To place a call using the headset:  
1. Do one of the following steps:  
a
With the optional headset connected, press  
,
, or the NewCall soft key to obtain dial tone.  
Press  
.
Dial the desired number using the dial pad.  
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b
c
With the optional headset connected, dial the desired number using  
the dial pad.  
Press  
.
Press  
.
You will hear a dial tone. You can enter the desired number now.  
To permanently enable your headset, refer to Headset Memory Mode on page 2-6.  
Note  
To place a call using the Dial key:  
1. Do one of the following steps:  
a
Press the Callers soft key to view the Receive Call list.  
b
Press  
to view the Placed Call list.  
2. Use  
and  
to scroll through the list to find the contact.  
3. Press  
to complete the call.  
Answering a Call  
When you are not in another call, you can answer a call in three basic ways  
using your SoundPoint IP 32x/33x phone:  
Using the handset  
Using the speakerphone  
Using the headset  
The steps for answering an incoming call when you are in another call are  
different if your phone is configured for:  
A single Line Key per line  
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Multiple Line Keys per line  
If your phone is configured with multiple call appearances, refer to Using  
Multiple Call Appearances on page 4-3 for instructions on how to answer a  
call.  
Incoming calls may be ignored by pressing the Reject soft key (for private lines) or  
the Ignore soft key (for private and shared lines).  
Note  
When your SoundPoint IP 32x/33x phone is configured for silent ring, press the  
ringing Line key or the Answer soft key to answer the call. If your handset is off  
hook, the call is routed to the handset. If your handset is on hook, the call is routed  
to the speaker.  
Dual-tone multi-frequency (DTMF) signaling is not available while a call is incoming.  
You may resume DTMF signaling by pressing the Reject soft key (for private lines)  
or the Ignore soft key (for private and shared lines). For more information, contact  
your system administrator.  
Note  
Answering When Not in Another Call  
In all cases, the active call will appear on the graphic display showing call  
duration and destination.  
To answer a call using the handset:  
¾
Pick up the handset.  
To answer a call using Hands-Free Speakerphone mode:  
If “Handsfree mode disabled” appears on the graphic display after you press the  
speakerphone key, your system administrator has disabled the speakerphone on  
your phone.  
Note  
¾
Do one of the following steps:  
Press  
With the handset on-hook, press  
.
opposite the incoming  
call (where the line status indicator is flashing green).  
Press the Answer soft key.  
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To answer a call using the headset:  
Press to answer the call through an optionally connected headset.  
¾
If Headset Memory Mode is activated, press  
soft key.  
or the Answer  
Answering When in Another Call  
You are busy on an active call and a second incoming call arrives on the same  
phone number.  
If your phone is configured for a single Line Key per line:  
The second call may cause a call waiting tone to be played and you see  
the second call appearance. The call waiting prompt identifying the  
incoming caller appears for 10 seconds only. You can ignore, answer,  
or reject the call. (The Reject soft key on private lines only.)  
After this point the active call is in focus and the user must scroll to the  
incoming call appearance to Answer  
If your phone is configured for multiple Line Keys per line:  
The second call will cause a call waiting tone to be played, the second  
Line Key indicator to fast flash green, and an incoming call icon  
appears. The call waiting prompt identifying the incoming caller  
appears for 10 seconds only. You can ignore, answer, or reject the call.  
(The Reject soft key on private lines only.)  
If your phone is configured for shared lines:  
The second call will cause a call waiting tone to be played, the second  
Line Key indicator to fast flash green, and an incoming call icon  
appears on the second Line Key. The call waiting prompt identifying  
the incoming caller appears for 10 seconds only.  
Pressing the Ignore soft key will stop the ringing for that call.  
Note  
Note  
To answer an incoming call on a line configured for a single Line Key:  
Use this procedure after the call prompt disappears. The call waiting prompt  
interrupts the active call for 10 seconds, where the incoming call can be  
immediately dealt with.  
1. Press  
to place the original call on hold.  
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2. Press  
to access the new call.  
Soft key labels are updated on the display showing Ignore, Answer, and  
Reject.  
3. Answer the incoming call.  
This places the original call on hold and refreshes the soft key labels.  
To answer an incoming call on a line configured for multiple Line Keys:  
Use this procedure after the call prompt disappears. The call waiting prompt  
interrupts the active call for 10 seconds, where the incoming call can be  
immediately dealt with.  
Note  
¾
Do one of the following steps:  
Answer the call by pressing  
or  
associated  
with the second incoming call.  
The first call is put on hold and the second call is answered.  
Press  
to put the original call on hold.  
Soft key labels are updated on the display showing Ignore, Answer,  
and Reject.  
Answer the incoming call.  
This places the original call on hold and refreshes the soft key labels.  
Answering a call on shared line is no different than on private line, except that  
there is no Reject soft key and another person on the shared line might answer  
the call.  
Ending a Call  
To end a call:  
¾
Do one of the following steps:  
Press the EndCall soft key.  
Replace the handset.  
Press  
if in Hands-free Speakerphone Mode, or  
if in  
Headset Mode.  
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Redialing  
To redial any call placed from your phone:  
Refer to Placing a Call on page 3-2.  
¾
Placing a Call on Hold  
During a call, press  
. This will be indicated on the graphic display by the  
hold icon as the line indicator.  
Press  
again or the Resume soft key to resume the call. The active audio  
, or ) appears as the line indicator.  
icon (one of  
,
When a call has been on hold for an extended period of time, both visual and  
audible alerts appear. Contact your system administrator to determine if this  
feature is enabled/disabled, what the time period is, and what sound effects  
are available. When active on a call, the sound effects are played at a volume  
that is typically lower than the normal ringer volume.  
As using the Hold feature typically generates music or a beeping tone, avoid putting  
a conference call on hold.  
Note  
Multiple Calls on Hold  
If multiple calls are on hold, use  
and  
to switch between the calls,  
then press the Resume soft key to retrieve the desired call.  
If two or more calls are on hold, an indication appears on the graphic display,  
for example “3/4”, indicating that this is the third call out of four calls.  
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Using the Basic Features of Your SoundPoint IP 32x/33x Phone  
If calls are on hold on more than one Line Key, all calls are combined into a  
single call list. The Line Key that a call is associated with is indicated by the line  
icon in reverse colors. Pressing a Line Key with calls on hold will place the  
current active call on hold and resume the first call on that Line Key.  
Setting Up Conferences  
You can create a conference with other parties using the phone’s local  
conference feature.  
To set up a conference:  
1. Call the first party.  
You can either dial the phone number directly or search for the number in the  
Contact Directory or Call Lists. For more information, refer to Placing a Call on page  
Note  
2. Press Conf soft key to create a new call.  
The active call is placed on hold.  
3. Call the second party.  
4. When the second party answers, press the Conf soft key again to join all  
parties in the conference.  
To split a conference call:  
¾
Press the Split soft key to split the conference.  
Both parties will be on hold.  
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To set up a conference call using the Join soft key:  
When you are in an active call:  
¾
a
If you have one call on hold (on the same line or other line), use  
to go to the call on hold, then press the Join soft key.  
A conference is created with the active call, the call on hold and  
yourself.  
b
If you have more than one call on hold, use  
to the desired call on hold, press the Join soft key.  
A conference is created with active call, the call on hold and yourself.  
and  
to switch  
To end a conference call:  
¾
Press the EndCall soft key or hang up.  
The other parties will continue to be connected.  
Transferring Calls  
A call can be transferred in one of three ways:  
Consultative transfer—The party to whom you want to transfer the call  
answers their phone before you transfer the call or hang up. You can  
consult with them before completing the transfer.  
To transfer a call: on page 3-11.  
Blind transfer—The call is automatically transferred after you dial the  
number of the party to whom you want to transfer the call.  
To perform a blind transfer: on page 3-11.  
Attended transfer—The parties are automatically connected to each other  
after you exit the conference.  
Set up a conference call and then end your participation. For more  
information, refer to Setting Up Conferences on page 3-9.  
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Using the Basic Features of Your SoundPoint IP 32x/33x Phone  
To transfer a call:  
1. During a call, press Trans soft key.  
The active call is placed on hold.  
2. Do one of the following steps:  
a
Enter the number to which you want to transfer the call. A normal (or  
consultative) transfer is assumed.  
b
Press the Normal soft key to access the local contact directory,  
corporate directory, or received callers list. Then choose either the Dir  
or Callers soft key. Choose the number to which you want to transfer  
the call.  
3. As soon as the ring-back sound is heard or after the party answers, press  
Trans soft key to complete the transfer.  
You can talk privately to the party to which you are transferring the call  
before the transfer is completed.  
If you are using a handset, the transfer can be completed by putting the  
handset on the cradle.  
You can cancel the transfer before the call connects by pressing the Cancel  
soft key.  
To perform a blind transfer:  
1. During a call, press the Trans soft key.  
2. Press the Blind soft key.  
3. Do one of the following steps:  
a
b
Enter the number to which you want to transfer the call.  
Press the Dir soft key to access the local contact directory, use  
and  
Press the Dir soft key to access the corporate directory, search for the  
desired contact, and then press  
to access the contacts, and then press  
.
c
.
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d
e
Press the Callers soft key to access the Received Call list, use  
and  
to access the contact, and then press  
.
Press  
to access the Placed Call list, use  
and  
to access the contact, and then press  
.
At this point, the call is connected to the number to which you are  
transferring them.  
Forwarding Calls  
You can configure your phone so that all incoming calls are forwarded to  
another party (known as static forwarding).  
All incoming calls can be forwarded to another party while Do Not Disturb is  
enabled on your phone. For more information, contact your system  
administrator.  
Call Forwarding is not available on shared lines.  
Note  
This feature is local to the phone, and may be overridden by call server settings.  
For more information, contact your system administrator.  
Static Forwarding  
To enable call forwarding to another party:  
1. Press  
and select Features > Forward.  
2. (Optional) If multiple lines are configured on your phone, select the line  
to forward from the list using and  
.
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Using the Basic Features of Your SoundPoint IP 32x/33x Phone  
3. Using  
then press  
and  
, select the forwarding type you want to change and  
. The options are:  
— Always—For all incoming calls  
— No Answer—Once all options to accept calls have been taken  
— Busy—When you are already in a call  
4. Depending on your selection:  
a
If you select Always, enter a number to forward all future incoming  
calls to.  
b
If you select No Answer, enter a number to forward all unanswered  
incoming calls to and how many rings to wait before forwarding (one  
ring is approximately six seconds). A value of 2 is recommended.  
c
If you select Busy, enter a number to forward all future incoming calls  
to when you are already in another call.  
You can also enter the SIP URL or IP address. For more information on using a SIP  
URL or IP address, refer to Placing a Call on page 3-2  
Note  
5. Select the Enable soft key to confirm call forwarding.  
Select the Exit soft key to cancel any changes.  
The idle display returns with a moving arrow as the line label to confirm  
call forwarding is enabled.  
To disable call forwarding:  
1. Press  
2. (Optional) If multiple lines are configured on your phone, select the line  
to forward from the list using and  
and select Features > Forward.  
.
3. Using  
and  
, select the forwarding type you want to change and  
then press the Select soft key.  
4. Press the Disable soft key to turn off call forwarding.  
The idle display returns and the regular icon appears as the line indicator.  
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Enabling Do Not Disturb  
Press  
and then select Features > Do not disturb to prevent the  
phone from ringing on incoming calls. A flashing icon and text on the graphic  
display indicates that Do Not Disturb is on.  
Calls received while Do Not Disturb is enabled are logged in the Missed Calls  
list unless configured to be forwarded to another party by your system  
administrator.  
To disable Do Not Disturb, press  
and then select Features > Do  
not disturb again.  
This feature is local to the phone, and may be overridden by call server settings.  
For more information, contact your system administrator.  
Note  
Multiple Lines and Do Not Disturb  
If multiple lines are configured on your phone, Do Not Disturb can be set on a  
line-by-line basis from the list using  
and  
. For more information,  
contact your system administrator. When Do Not Disturb is enabled for a  
particular line, this is indicated by a flashing “X” beside the line indicator on  
the display.  
Assigning Speed Dial Indexes  
You can associate a contact with  
frequently used number.  
for single touch dialing of a  
places a call to James.  
For example in the figure below, pressing  
The contact with the lowest speed dial index will be associated with the Line 2 key  
for single touch dialing.  
Note  
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Using the Basic Features of Your SoundPoint IP 32x/33x Phone  
For other frequently used numbers, you can associate them with a speed dial  
index. To dial a contact associated with a speed dial index, enter the speed dial  
index followed by the # key using the dial pad, then press  
up the handset  
or pick  
The Speed Dial list can be accessed by pressing  
and selecting  
Features > Speed Dial... or by pressing the Up arrow key from the idle screen.  
When a new entry is added to the Contact Directory, it is automatically  
assigned the next available speed dial index and the new entry appears at the  
bottom of the Speed Dial list.  
Assigning New Speed Dial Indexes  
To add or edit a speed dial index for an existing contact:  
1. Press the Dir soft key.  
2. Use  
and  
to scroll through the list to find the contact.  
3. Press  
to select the entry.  
4. Press the Edit soft key.  
5. Press  
repeatedly until the speed dial index appears.  
6. Press  
to select the speed dial index for edit.  
7. Do one of the following steps:  
Enter the next available speed dial index.  
Delete the existing speed dial index by using the Backspace soft key,  
and then enter a new speed dial index.  
8. Press the Ok or Cancel soft keys to accept or cancel changes.  
9. Press  
repeatedly to return to the idle display.  
Press and hold the unassigned Line 2 key from the idle display to associate a  
speed dial index. The next available speed dial index will be assigned  
automatically.  
Note  
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To assign a new speed dial key:  
1. Press and hold  
if unassigned.  
A new empty entry in the contact directory is automatically opened  
allowing contact information to be added.  
2. Press  
to enter a first name.  
3. Enter the first name of the contact from the dial pad.  
4. Press the Ok or Cancel soft keys to accept or cancel changes.  
5. Press  
to display the next field in the contact’s entry.  
6. Repeat steps 2 to 5 to enter the last name of the contact.  
7. Repeat steps 2 to 5 to enter a contact number.  
8. Repeat steps 2 to 5 to change the Speed Dial Index if desired.  
The index can be any value between the next available index value and the  
maximum (99).  
Polycom recommends that you assign speed dial index values consecutively.  
For example, the second Line Key is assigned to the speed dial index value “2”.  
9. Press the Yes or Cancel soft keys to accept or cancel changes.  
10. Press  
repeatedly to return to the idle display.  
To add a speed dial contact if the Line 2 key is already assigned, refer to Adding  
Contacts on page 2-11.  
Note  
Using Voice Mail  
Your voice mail is saved in a centralized location and may be accessed from  
your phone.  
The presence of new Voice Mail messages is indicated by a flashing Message  
Waiting Indicator LED on the front of the phone and a visual notification on  
the graphic display. If the phone is configured for multiple lines, an individual  
line indicator icon indicates Voice Mail messages left on that line.  
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Using the Basic Features of Your SoundPoint IP 32x/33x Phone  
A stutter dial tone in place of normal dial tone is used to indicate that one or  
more voice messages are waiting at the message center.  
Voice Mail is an optional feature configured on the call server and may not be  
supported on your particular system. For more information, contact your system  
administrator.  
Note  
Screen options may vary with your application. Voice Mail may be accessible with a  
single key press. Contact your system administrator about this option.  
To listen to voice messages:  
1. Press the Msgs soft key or press  
Messages, and then press  
, select Features >  
.
If your SoundPoint IP 32x/33x has a Messages key, press it to access your Voice  
Mail.  
Note  
2. Follow voice or visual prompts on the graphic display to retrieve your  
messages.  
If multiple lines are configured on your phone, select from which line  
messages are to be retrieved.  
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4
Using the Advanced Features of Your  
SoundPoint IP 32x/33x Phone  
This chapter provides operating instructions for the advanced features of the  
SoundPoint IP 32x/33x phone. This chapter contains instructions on:  
To customize your phone, refer to Customizing Your SoundPoint IP 32x/33x  
Phone on page 2-1. To read about the phone’s basic features, refer to Using the  
If you require additional information or assistance with your new phone,  
contact your system administrator.  
SIP-B Automatic Call Distribution  
ACD is not available on all call servers. For more information, contact your system  
administrator.  
Note  
Automatic call distribution (ACD) systems allow companies that handle a lot  
of incoming phone calls to direct them to a person who is able to talk at the  
earliest opportunity.  
The SoundPoint IP 32x/33x phone allows:  
ACD login and logout  
ACD agent available and unavailable  
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When ACD is enabled on your phone, the line icon  
default setting. No calls will be directed to your phone.  
appears. This is the  
After you log in (refer to To log into the ACD:), the line icon changes to  
You are now considered available and calls will be directed to your phone.  
.
After you end a call, the line icon alternates between  
and  
showing you are now unavailable. You must set yourself to available for calls  
to be directed to you again (refer to To set ACD agent availability:)  
To log into the ACD:  
1. Press  
.
2. Select Features > ACD Login/Logout...  
3. Select Login.  
4. Press  
.
5. Enter your user ID and press the Login soft key.  
6. Press  
to display the next field.  
7. Press  
.
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Using the Advanced Features of Your SoundPoint IP 32x/33x Phone  
8. Enter your password and press the Login soft key.  
9. Press repeatedly to return to the idle display.  
To log out of the ACD:  
1. Press  
.
2. Select Features > ACD Login/Logout...  
3. Select Logout.  
4. Press  
repeatedly to return to the idle display.  
To set ACD agent availability:  
1. Press  
.
2. Select Features > ACD Agent Availabilit...  
3. Use  
settings.  
and  
to switch between Available and Unavailable  
4. Press  
to select the setting.  
repeatedly to return to the idle display.  
5. Press  
Repeat steps 1 to 5 to manually set the ACD agent to unavailable.  
Using Multiple Call Appearances  
Each line on the phone can be configured to have one or more call  
appearances. More than one call appearances is useful if there is an active call  
and an incoming call arrives.  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
For example, the first figure shows Line 2 in a held call with Dean at extension  
1703 and Line 1 has a call on hold.  
The second figure shows Line 1 holding a call from Bob at extension 1701.  
To answer an incoming call when configured for multiple call appearances:  
¾
Do one of the following steps:  
Press  
to put the original call on hold and then answer the  
incoming call.  
Answer the incoming call during the Call Waiting prompt (first 10  
seconds).  
Soft key labels are updated on the display with Ignore, Answer, and  
Reject.  
Wait for the Call Waiting prompt to disappear, use  
to scroll to  
the incoming call, and then answer the incoming call.  
This places the original call on hold and refreshes the soft key labels.  
If two or more call appearances are in use, one will appear on the display and  
the total number will be indicated by a counter at the top right corner of the  
display. For example “3/4” indicates that the highlighted call is the third one  
out of a total of four.  
You can also place another outbound call on the same first line. Press  
during the first call and press the NewCall soft key to obtain dial tone for a  
second call.  
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Using the Advanced Features of Your SoundPoint IP 32x/33x Phone  
Using Buddy Lists  
Your SoundPoint IP 32x/33x phone combines interactive message services  
and status monitoring to complement a traditional messaging application  
such as e-mail.  
Live interaction within a pool of phones is possible by monitoring the  
“presence” of the parties involved. Your phone can “watch” the status of up to  
8 other phones or 8 buddies. These other phones form your “buddy list”. The  
status of your buddies is displayed and updated in real time. Your phone can  
be “watched” by up to 8 other phones.  
If your SoundPoint IP 32x/33x SIP phone is configured to work with Microsoft  
Live Communications Server 2005, the behavior of the presence setting and  
buddy lists is different. For more information, contact your system  
administrator.  
Presence  
To view and change your presence settings:  
1. Press  
.
2. Select Features > Presence > My Status.  
3. Use  
your new status.  
This affects information sent to phones watching you.  
or  
to scroll through the list, and then press  
to select  
Presence information will also be sent to watching phones when you go  
off-hook or enable Do Not Disturb.  
Managing Buddies  
The instructions in this section do not apply if your call server is Microsoft Live  
Communications Server 2005. In that case, refer to the following section,  
Integrating With Microsoft Live Communications Server 2005.  
Note  
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To add or delete a contact from your buddy list:  
1. Press the Dir soft key.  
2. Use  
or  
to scroll through the list to find the contact.  
3. Press  
4. Press  
to select the entry.  
repeatedly until the Watch Buddy field appears.  
5. Press  
to select the Watch Buddy field.  
6. Use  
or  
to switch between Enabled and Disabled settings.  
When Watch Buddy is enabled, the contact is added to your buddy list.  
When Watch Buddy is disabled, the contact is removed from your buddy  
list.  
The default for Watch Buddy is Disabled.  
7. Press the Ok or Cancel soft keys to accept or cancel changes.  
8. Press  
repeatedly to return to the idle display.  
To block or unblock a contact from your buddy list:  
1. Press the Dir soft key.  
2. Use  
or  
to scroll through the list to find the contact.  
3. Press  
to select the entry.  
4. Press  
repeatedly until the Block Buddy fields.  
5. Press  
to select the Block Buddy field.  
6. Use  
or  
to switch between Enabled and Disabled settings.  
When Block Buddy is enabled, the contact cannot watch your phone.  
When Block Buddy is disabled, the contact can watch your phone.  
The default for Block Buddy is Disabled.  
7. Press the Ok or Cancel soft keys to accept or cancel changes.  
8. Press  
repeatedly to return to the idle display.  
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Using the Advanced Features of Your SoundPoint IP 32x/33x Phone  
Integrating With Microsoft Live Communications Server 2005  
Your phone can be configured to work with Microsoft Live Communications  
Server 2005 and communicate with others using Microsoft Office  
Communicator and Windows Messenger. From your phone, you can invite,  
join, control, and monitor integrated multipoint audio and video conferences.  
Any contacts added through your buddy list will appear as a contact in  
Microsoft Office Communicator and Windows Messenger. Any contacts  
added as a contact in Microsoft Office Communicator and Windows  
Messenger will appear in your buddy list.  
To view and change your presence, refer to To view and change your presence  
settings: on page 4-5.  
For more information, contact your system administrator.  
To add a contact to your buddy list:  
1. Press  
.
2. Select Features > Presence > Buddy Status.  
3. Do one of the following steps:  
a
If the buddy list is empty, press  
number.  
to enter a new buddy's contact  
to scroll up the new entry,  
b
If the buddy list is not empty, use  
press  
to enter a new buddy's contact number.  
c
If the buddy list is not empty, press  
to select an entry, then press  
the Add soft key to add a new entry.  
4. Enter the desired contact number and press the Ok soft key.  
5. Press repeatedly to return to the idle display.  
You can also delete a contact or dial a contact from your buddy list.  
To view and change your privacy list:  
1. Press  
.
2. Select Features > Presence > Privacy List.  
3. Use  
or  
to scroll through the list to find the contact.  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
4. Press  
to select the entry.  
5. Press Edit soft key.  
6. Press  
to scroll through the list to find the Access field.  
7. Press  
to select the field.  
8. For Access, use  
or  
to select Enabled.  
When Access is enabled, you are allowing the contact to see your presence.  
When Access is disabled, you are disallowing the contact from seeing your  
presence.  
The default for access is Disabled.  
9. Press  
repeatedly to return to the idle display.  
You can also delete a contact or dial a contact from your privacy list.  
For more information on contacting buddies, refer to Placing a Call on page 3-2  
or the Microsoft Office Communicator and Windows Messenger  
documentation.  
Restarting Your Phone  
Periodically, you may need to restart your phone. The reasons for this include:  
Accepting a new configuration  
Accepting new software  
In the case of problems, it may be possible to restore normal operation of your  
phone without restarting. Contact your system administrator before attempting to  
restart your phone.  
Note  
Note  
The call lists are automatically cleared when you restart the phone.  
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Using the Advanced Features of Your SoundPoint IP 32x/33x Phone  
To restart the phone:  
1. Press  
.
2. Select Settings > Basic> Restart Phone.  
“Are you sure?” appears on the graphic display.  
3. If you still want to restart your phone, press the Yes soft key.  
The restart process process begins. The process ends when the idle display  
appears.  
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5
Troubleshooting Your  
SoundPoint IP 32x/33x Phone  
This chapter contains general troubleshooting information to help you solve  
any problems you might encounter when you use your SoundPoint IP  
32x/33x phone. The table in this chapter list possible trouble symptoms, the  
likely causes of these problems, and the recommended corrective actions to  
take.  
Power and Startup  
Controls  
Access to Screens and Systems  
Calling  
Displays  
Audio  
Productivity Suite  
To obtain more detailed troubleshooting information, you can access certain  
menus on your phone that test your phone hardware. For more information,  
see Testing Phone Hardware on page 5-8.  
If you require additional assistance, contact your system administrator.  
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Power and Startup  
Symptom  
Problem  
Corrective Action  
There are power issues.  
The SoundPoint IP 32x/33x  
phone has no power.  
Do one of the following steps:  
Verify that no lights appear on the  
phone when it is powered up.  
Check if the phone is properly plugged  
into a functional AC outlet.  
Make sure that the phone isn't  
plugged into a plug controlled by a  
light switch that is off.  
If the phone is plugged into a power  
strip, try plugging it directly into a wall  
outlet instead.  
Try the phone in another room where  
the electricity is known to be working  
on a particular outlet.  
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Troubleshooting Your SoundPoint IP 32x/33x Phone  
Controls  
Symptom  
Problem  
Corrective Action  
The dial pad does not work.  
The dial pad on the SoundPoint  
IP 32x/33x phone does not  
respond.  
Do one of the following steps:  
Check for a response from other  
feature keys or from the dial pad.  
Place a call to the phone from a known  
working telephone. Check for display  
updates.  
Check if the LAN port is active or  
inactive. Press the menu key, and  
then select Status > Network >  
Ethernet. From the Ethernet page,  
scroll to the LAN port field and verify  
that it is active.  
Check the termination at the switch or  
hub end of the network LAN cable.  
Ensure that the switch/hub port  
connected to the telephone is  
operational (if not accessible, contact  
your system administrator).  
Before restarting your phone (refer to  
* on page *), contact your system  
administrator. Your system  
administrator may want to  
troubleshoot your phone in more  
detail before restarting the phone and  
losing current status information.  
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Access to Screens and Systems  
Symptom  
Problem  
Corrective Action  
There is no response when you  
press a feature key.  
The SoundPoint IP 32x/33x  
phone is not in an active state.  
Do one of the following steps:  
Press the keys more slowly.  
Check with your system administrator  
to see if the key has been mapped to  
a different function or is disabled.  
Place a call to the phone to check that  
inbound call display and ringing is  
normal. If successful, try to press  
feature keys within the call to access  
the Menu, for example.  
To confirm that the line is active, press  
the Menu key, and then select Status  
> Lines > Line Information. From the  
Line Information page, verify that your  
phone line is registered.  
To attempt re-registration to the call  
server, reboot your phone. Contact  
your system administrator.  
The display shows “Network Link  
is Down”.  
The LAN cable is not properly  
connected.  
Do one of the following steps:  
Check termination at the switch or hub  
(furthest end of the cable from the  
phone).  
Check that the switch or hub is  
operational (flashing link/status lights)  
or contact your system administrator.  
Check if the LAN port is active or  
inactive. Press the menu key, and  
then select Status > Network >  
Ethernet. From the Ethernet page,  
scroll to the LAN port field and verify  
that it is active.  
To attempt re-registration to the call  
server, reboot your phone. Contact  
your system administrator.  
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Troubleshooting Your SoundPoint IP 32x/33x Phone  
Calling  
Symptom  
Problem  
Corrective Action  
There is no dial tone.  
Power is not correctly applied to  
the SoundPoint IP 32x/33x  
phone.  
Do one of the following steps:  
Check that the display is illuminated.  
Make sure the LAN cable is inserted  
properly at the rear of the phone (try  
unplugging and re-inserting the  
cable).  
If using Power over Ethernet (PoE),  
have your system administrator check  
that the switch is supplying power to  
the phone.  
Dial tone is not present on one of  
the audio paths.  
Do one of the following steps:  
Switch between Handset, Headset (if  
present) or Hands-Free  
Speakerphone to see if the dial tone is  
present on other paths.  
If the dial tone exists on another path,  
connect a different handset or  
headset to isolate the problem.  
The phone is not registered.  
Contact your system administrator.  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
Symptom  
Problem  
Corrective Action  
The phone does not ring.  
Ring setting or volume is low.  
Do one of the following steps:  
Adjust the ringing level from the front  
panel using the volume up/down keys.  
Check status of handset, headset (if  
connected), and Hands-Free  
Speakerphone.  
Outbound or inbound calling is  
unsuccessful.  
Do one of the following steps:  
Place a call to the phone under  
investigation. Check that the display  
indicates incoming call information.  
Lift the handset. Ensure the dial tone  
is present and place a call to another  
extension or number. Check that the  
display changes in response.  
You turned off the ringer.  
Do one of the following steps:  
During an incoming call, lift the  
handset, press the Speakerphone  
key or press the Headset key to  
obtain a dial tone.  
Press the ringing Line Key or the  
Answer soft key to answer the call.  
If the handset is off-hook when you  
press the Answer soft key or the Line  
Key, the call is routed to the handset.  
If the handset is on-hook when you  
press the Answer soft key or Line  
Key, the call is routed to the speaker.  
“Service Unavailable” appears  
on the graphic display.  
The user pressed the New Call  
soft key, dialed a number with the  
handset on-hook, or attempted to  
make a call from the contact  
directory when the phone was  
not registered.  
Check with your system administrator to  
see when your phone will be registered.  
The line icon shows an  
unregistered line icon.  
The phone line is unregistered.  
Contact your system administrator.  
5 - 6  
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Troubleshooting Your SoundPoint IP 32x/33x Phone  
Displays  
Symptom  
Problem  
Corrective Action  
There is no display.  
Power is not correctly applied to  
the SoundPoint IP 32x/33x  
phone.  
Do one of the following steps:  
The display is incorrect.  
The display has bad contrast.  
Check that the display is illuminated.  
Make sure the LAN cable is inserted  
properly at the rear of the phone (try  
unplugging and re-inserting the  
cable).  
If using Power over Ethernet (PoE),  
have your system administrator check  
that the switch is supplying power to  
the phone.  
Use the screen capture feature.  
Contact your system administrator to  
determine if it is enabled.  
The contrast needs adjustment.  
Do one of the following steps:  
Refer to Display Contrast on page 2-3.  
Reboot the phone to obtain a default  
level of contrast.  
Use the screen capture feature.  
Contact your system administrator to  
determine if it is enabled.  
Outbound or inbound calling is  
unsuccessful.  
Do one of the following steps:  
Place a call to the phone under  
investigation. Check that the display  
indicates incoming call information.  
Lift the handset. Ensure the dial tone  
is present and place a call to another  
extension or number. Check that the  
display changes in response.  
The display flickers.  
A certain type of older  
Do one of the following steps:  
fluorescent lighting causes the  
display to appear to flicker.  
Move the SoundPoint IP 32x/33x SIP  
phone away from the lights.  
Replace the lights.  
Use the screen capture feature.  
Contact your system administrator to  
determine if it is enabled.  
5 - 7  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
Audio  
Symptom  
Problem  
Corrective Action  
There is no audio on the  
headset.  
The connections are not correct.  
Do one of the following steps:  
Ensure the headset is plugged into the  
jack marked Headset at the rear of the  
phone.  
Ensure the headset amplifier (if  
present) is turned on and/or the  
volume is correctly adjusted. If the  
amplifier uses batteries, check that  
they are fully charged.  
You are using a headset and the  
people you call hear echo.  
There may be an issue with the  
echo cancellation feature of your  
headset.  
Do the following:  
Press the Menu key, then select  
Settings > Basic > Preferences >  
Headset > Echo Cancellation.  
Using the arrow keys, select Enabled,  
and then press the Select soft key.  
Contact your system administrator.  
Productivity Suite  
Symptom  
Problem  
Corrective Action  
You are trying to access one of  
the following features, but it is not  
available on your phone:  
The license is not installed on  
your phone or it has expired.  
Do the following:  
Press the Menu key, then select  
Status > Licenses.  
Corporate Directory  
Using the arrow keys, verify that the  
features that you want to use has a  
valid license.  
Recording and Playback of  
Audio Calls  
Managing Conferences  
audio on the headset.  
Contact your system administrator.  
Testing Phone Hardware  
Your system administrator may ask you to access a diagnostics menu on your  
phone to test your phone hardware. From the diagnostics menu, you can test  
your phone’s microphones, speaker, handset, third-party headset (if present),  
keypad mappings, and LCD display. See your system administrator for  
instructions on how to perform these tests.  
5 - 8  
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Troubleshooting Your SoundPoint IP 32x/33x Phone  
To test your phone hardware:  
>> Press , and then select Status > Diagnostics > Test Hardware  
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.  
5 - 9  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
5 - 10  
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Regulatory Notices  
Service Agreements  
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your  
product.  
Governing Law  
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and  
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on  
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited  
Warranty and Limitation of Liability.  
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this  
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language  
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to  
remove) any product identification, copyright or other notices.  
Limitations of Liability  
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF  
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING  
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF  
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR  
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,  
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,  
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH  
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE  
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.  
Regulatory Notices - 1  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
Polycom Limited Warranty and Limitation Liability  
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from  
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from  
Polycom or its authorized reseller.  
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective  
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the  
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the  
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.  
Replacement products or parts may be new or reconditioned.  
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the  
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid  
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that  
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the  
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s  
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of  
loss or damage until the item is delivered to Customer.  
The product software comes with 90-day software warranty, providing for software updates (minor releases/bug  
fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.  
Exclusions  
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or  
malfunction in the product does not exist or results from:  
• Failure to follow Polycom’s installation, operation, or maintenance instructions.  
• Unauthorized product modification or alteration.  
• Unauthorized use of common carrier communication services accessed through the product.  
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or  
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.  
Warranty Exclusive  
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY  
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE  
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING  
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,  
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR  
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR  
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND  
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR  
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE  
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.  
Regulatory Notices - 2  
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Regulatory Notices  
Safety and Compliance  
Part 15 FCC Rules  
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  
1. This device may not cause harmful interference, and  
2. This device must accept any interferences received, including interference that may cause undesired operation.  
Class B Digital Device or Peripheral  
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the  
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential  
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used  
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no  
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful  
interference to radio or television reception, which can be determined by turning the equipment off and on, the user  
is encouraged to try to correct the interference by one or more of the following measures:  
1. Reorient or relocate the receiving antenna.  
2. Increase the separation between the equipment and receiver.  
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  
4. Consult the dealer or an experience radio/TV technician for help.  
Modifications  
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly  
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be  
used on a coin service or party line.  
Installation Instructions  
Installation must be performed in accordance with all relevant national wiring rules.  
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.  
Plugs Acts as Disconnect Device  
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be  
readily accessible.  
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être  
facilement accessible.  
Industry Canada (IC)  
This Class [B] digital apparatus complies with Canadian ICES-003.  
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.  
CE and VCCI Mark  
This SoundPoint IP 321, 331, or 335 SIP is marked with the CE mark. This mark indicates compliance with EEC  
directories 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from  
Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.  
Regulatory Notices - 3  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
Safety and Compliance (continued)  
Russian Compliance  
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of  
Conformity. DoC # Д-СПД-2950. Expiry 22.06.2012.  
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of  
Conformity. DoC # Д-СПД-2948. Expiry 22.06.2012.  
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of  
Conformity. DoC # Д-СПД-2949. Expiry 22.06.2012.  
Ministry of Information Technologies & Communication of the Russian Federation - Declaration of  
Conformity. DoC # Д-СПД-2947. Expiry 22.06.2012.  
GOST-R  
Certificate # РОСС US.МЛ05.B00987. Expiry 21.06.2012.  
New Zealand Telepermit  
Polycom SoundPoint IP321, 331, and 335 VoIP Telephone PTC 220/08/063  
PTC General Warning  
The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item  
complies with minimum conditions for connection to its network. It indicates no endorsement of the product by  
Telecom, nor does it provide any sort of warranty. Above all, it provides no assurance that any item will work  
correctly in all respects with another item of Telepermitted equipment of a different make or model, nor does it imply  
that any product is compatible with all of Telecom's network services.  
The Use of IP Networks through the PSTN  
Internet Protocol (IP) by its nature introduces delay into speech signals as each data packet is formulated and  
addressed. Telecom Access Standards recommends that suppliers, designers and installers using this technology  
for calls to or from the PSTN refer to ITU E Model requirements in the design of their networks. The overall aim is to  
minimise delay, distortion and other transmission impairments, particularly for those calls involving cellular and  
international networks, which already suffer extensive delay.  
The Use of Voice Compression through the PSTN  
Because of the extensive delay already experienced when calling cellular and international networks, some of  
which is already caused by their use of voice compression technologies. Telecom Access Standards will only  
approve G711 voice technology for use on the PSTN. G711 is an ‘Instantaneous Speech encoding Technique’  
whereas G729 and all its variants are considered ‘Near Instantaneous’ introducing additional delay into the speech  
signal.  
Echo Cancellation  
Echo cancellers are not normally required in the Telecom PSTN because geographic delays are acceptable where  
CPE return loss is maintained within Telepermit limits. However, those private networks making use of Voice over  
IP technology are required to provide echo cancellation for all voice calls. The combined effect of audio / VoIP  
conversion delay and IP routing delay can cause the echo cancellation time of 64 mS to be required.  
Modification of this Polycom SoundPoint IP321, 331, and 335 VoIP Telephone for the New Zealand Network  
All samples of Polycom SoundPoint IP321, 331, and 335 VoIP Telephones connected to the Telecom network shall  
be equipped with the following software batch Rev 3.0.2.0917. Equipped with this software batch the IP telephone  
is known to comply with the New Zealand speech transmission plan.  
Regulatory Notices - 4  
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Index  
Symbols  
Do Not Disturb 3–14  
# key, page down shortcut 1–12  
* key, page up shortcut 1–12  
E
electronic hookswitch 2–6  
ending calls 3–7  
Numerics  
123 icon 2–12  
F
A
features  
advanced 4–1  
basic 3–1  
ABC icon 2–12  
answering calls 3–4, 3–5  
assembling your phone 1–3  
assigning speed dial indexes 3–14  
list of 1–9  
SoundPoint IP 330 1–9  
forwarding calls 3–12  
B
G
base, attaching 1–6, 1–8  
block buddies 4–6  
buddy lists 4–5  
getting started 1–1  
H
handset  
C
answering a call 3–5  
connecting 1–5  
illustration 1–2  
placing a call 3–3  
call lists  
types of 2–10  
calls  
ending 3–7  
hands-free mode  
answering a call 3–5  
disabled 3–3  
on hold 3–8  
with handsets 3–3  
with headsets 3–3  
placing a call 3–3  
conferences, setting up 3–9  
contact directory 2–11  
contact lists. See buddy lists  
corporate directory 2–17  
customizing your phone 2–1  
headset  
answering a call 3–6  
connecting 1–5  
electronic hookswitch 2–6  
memory mode 2–6  
placing a call 3–3  
headset jack 1–5  
headset memory mode 2–6  
holding calls 3–8  
D
data entry 1–12  
data entry, switching modes 1–12  
directory search 2–8  
directory, contacts 2–11  
display contrast 2–3, 2–5  
I
idle display 2–2  
inactivity timer 1–12  
Index – 1  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
L
SoundPoint IP 32x/33x  
adjusting display constrast 2–3, 2–5  
adjusting volume 2–9  
advanced features 4–1  
answering calls 3–4, 3–5  
assembling 1–3  
language support 2–8  
M
managing buddies 4–5  
Microsoft Office Live Communications  
assigning speed dial indexes 3–14  
attaching base 1–6, 1–8  
basic features 3–1  
Server 2005 4–5, 4–7  
multiple call appearances 4–3  
multiple calls, hold 3–8  
multiple keys per line 2–22  
buddy lists 4–5  
call lists, types of 2–10  
calls, on hold 3–8  
multiple lines  
contact directory 2–11  
customizing 2–1  
call forwarding 3–12  
Do Not Disturb 3–14  
ring type 2–7  
support for 2–21  
Voice Mail 3–17  
data entry 1–12  
Do Not Disturb 3–14  
electronic hookswitch 2–6  
ending calls 3–7  
muting microphone 2–9  
MyStat 4–5  
features, list of 1–9  
figure, features 1–9  
forwarding calls 3–12  
getting started 1–1  
handset 1–5  
N
navigation guide icon 1–12  
navigation key usage 1–12  
network connection, phone 1–4  
headset 1–5  
headset memory mode 2–6  
idle display 2–2  
illustration 1–2  
P
language support 2–8  
multiple call appearances 4–3  
multiple keys per line 2–22  
muting microphone 2–9  
navigation key usage 1–12  
parts list 1–2  
parts list 1–2  
placing calls 3–2  
PoE. See Power over Ethernet  
Power over Ethernet (PoE) 1–4  
power source, phone 1–4  
presence 4–5  
placing calls 3–2  
presence 4–5  
redialing numbers 3–8  
restarting phone 4–8  
ring type 2–7  
setting time and date 2–2  
setting up conferences 3–9  
shared lines 2–22  
shortcuts 1–12  
text entry 1–12  
privacy list 4–7  
R
redialing numbers 3–8  
restarting phones 4–8  
ring types 2–7  
transferring calls 3–10  
troubleshooting 5–1  
using multiple lines 2–21  
voice mail 3–16  
speakerphone. See hands-free mode  
speed dialing 3–14  
S
shared lines 2–22  
shortcuts 1–12  
silent ring, answering calls 3–5  
switching entry modes 1–12  
system administrators, text entry 1–13  
IP 32x/33x  
Index – 2  
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Index  
T
text entry 1–12  
time and date 2–2  
transferring calls 3–10  
troubleshooting  
audio problems 5–8  
calling problems 5–5  
controls problems 5–3  
diagnostics 5–8  
display problems 5–7  
power and startup problems 5–2  
screen and system problems 5–4  
U
useful tips 1–12  
V
voice mail 3–16  
volume 2–9  
W
watch buddies 4–6  
Index – 3  
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User Guide for the SoundPoint IP 32x/33x Desktop Phone  
Index – 4  
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®
End-User License Agreement for Polycom Software  
This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual  
or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe,  
the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by  
Polycom, Inc. in the rest of the world (collectively, “Polycom”). The Software Product includes the  
computer software included herewith and may include associated media, printed materials and online or  
electronic documentation (“Software Product”). By clicking ‘I agree’ or by installing, copying, or otherwise  
using the Software Product, you agree to be bound by the terms of this Agreement. If you do not agree to  
the terms of this Agreement, do not install or use the Software Product, and return it to your place of  
purchase for a full refund.  
The Software Product is protected by copyright laws and international copyright treaties, as well as other  
intellectual property laws and treaties. The Software Product is licensed (not sold) to you, and its use is  
subject to the terms of this Agreement.  
1. GRANT OF LICENSE.  
Subject to the terms of this Agreement, Polycom grants to you a nonexclusive license to install and use the  
Software Product included with the Polycom product that incorporates or uses the Software Product (the  
“Product”). You may use the Software Product only in connection with the use of the Product. You are not  
permitted to lease, rent, distribute or sublicense the Software Product or to use the Software Product in a  
time-sharing arrangement or in any other unauthorized manner. Further, no license is granted to you in  
the human readable code of the Software Product (source code). Except as provided below, this License  
Agreement does not grant you any rights to patents, copyrights, trade secrets, trademarks, or any other  
rights in respect to the Software Product.  
2. DESCRIPTION OF OTHER RIGHTS AND LIMITATIONS.  
2.1 Limitations on Reverse Engineering, Decompilation, and Disassembly. You may not reverse  
engineer, decompile, or disassemble the Software Product, except and only to the extent that such activity  
is expressly permitted by applicable law notwithstanding this limitation. The Software Product is licensed  
as a single product. Its component parts may not be separated for use on more than one Product.  
2.2 Backup. Except as expressly provided for under this Agreement, you may not copy the Software  
Product, except, however, you may keep one copy of the Software Product and, if applicable, one copy of  
any previous version for back-up purposes, only to be used in the event of failure of the original. All  
copies of the Software Product must be marked with the proprietary notices provided on the original  
Software Product. You may not reproduce the supporting documentation accompanying the Software  
Product.  
2.3 Modifications. You may not modify, translate, or create derivative works of the Software Product.  
2.4 Proprietary Notices. You may not remove or obscure any proprietary notices on or in the Software  
Product or the supporting documentation.  
2.5 Software Transfer. You may permanently transfer all of your rights under this Agreement provided  
you retain no copies, you transfer all of the Software Product (including all component parts, the media,  
any printed materials, any upgrades, this Agreement, and, if applicable, the Certificate of Authenticity),  
and any recipient agrees to the terms of this Agreement. If the Software Product is an upgrade, any  
transfer must include all prior versions of the Software Product. However, if the Software Product is  
marked “Not for Resale” or “NFR,” you may not resell it or otherwise transfer it for value.  
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2.6 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any  
images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software  
Product), the accompanying printed materials, and any copies of the Software Product are owned by  
Polycom or its suppliers. The Software Product is protected by copyright laws and international treaty  
provisions. Title, ownership rights, and intellectual property rights in the Software Product shall remain In  
Polycom or its suppliers. Title and related rights in the content accessed through the Software Product is  
the property of such content owner and may be protected by applicable law. This Agreement gives you no  
rights in such content.  
2.7 Confidentiality. The Software Product contains valuable proprietary information and trade secrets  
of Polycom and its suppliers and you shall protect the confidentiality of, and avoid disclosure and  
unauthorized use of, the Software Product.  
2.8 Dual-Media Software. You may receive the Software Product in more than one medium.  
Regardless of the type or size of medium you receive, you may use only one medium that is appropriate  
for your single Product. You may not use or install the other medium on another Product.  
2.9 Reservation. Polycom reserves all rights in the Software Product not expressly granted to you in this  
Agreement.  
3. SUPPORT SERVICES.  
Polycom may provide you with support services related to the Software Product (“Support Services”). Use  
of Support Services is governed by the Polycom policies and programs described in the  
Polycom-provided materials. Any supplemental software code provided to you as part of the Support  
Services is considered part of the Software Product and is subject to the terms and conditions of this  
Agreement. With respect to technical information you provide to Polycom as part of the Support Services,  
Polycom may use such information for its business purposes, including for product support and  
development. Polycom will not utilize such technical information in a form that personally identifies you.  
4. TERMINATION.  
Without prejudice to any other rights, Polycom may terminate this Agreement if you fail to comply with  
any of the terms and conditions of this Agreement. In such event, you must destroy all copies of the  
Software Product and all of its component parts. You may terminate this Agreement at any time by  
destroying the Software Product and all of its component parts.  
5. UPGRADES.  
If the Software Product is labeled as an upgrade, you must be properly licensed to use the software  
identified by Polycom as being eligible for the upgrade in order to use the Software Product. A Software  
Product labeled as an upgrade replaces and/or supplements the software that formed the basis for your  
eligibility for the upgrade. You may use the resulting upgraded Software Product only in accordance with  
the terms of this Agreement. If the Software Product is an upgrade of a component of package of software  
programs that you licensed as a single product, the Software Product may be used and transferred only as  
part of that single Software Product package and may not be separated for use on more than one Product.  
6. WARRANTY AND WARRANTY EXCLUSIONS.  
6.1 Limited Warranty. Polycom warrants that (a) the Software Product will perform substantially in  
accordance with the accompanying documentation for a period of ninety (90) from the date of receipt by  
you, and (b) any Support Services provided by Polycom shall be substantially as described in applicable  
written materials provided to you by Polycom, and Polycom support engineers will make commercially  
reasonable efforts to solve any problem issues. Polycom does not warrant that your use of the Software  
Product will be uninterrupted or error free, or that all defects in the Software Product will be corrected.  
Polycom’s sole obligation under this express warranty shall be, at Polycom’s option and expense, to  
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refund the purchase price paid by you for any defective software product which is returned to Polycom  
with a copy of your receipt, or to replace any defective media with software which substantially conforms  
to applicable Polycom published specifications. Any replacement Software Product will be warranted for  
the remainder of the original warranty period or thirty (30) days, whichever is longer.  
6.2 Warranties Exclusive. If this Software Product does not operate as warranted above, your sole  
remedy for breach of that warranty shall be repair, replacement, or refund of the purchase price paid, at  
Polycom’s option. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND  
REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF All OTHER WARRANTIES, TERMS OR  
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY  
OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY,  
FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH  
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED.  
POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY  
OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, OR USE  
OF THIS SOFTWARE PRODUCT.  
POLYCOM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION  
DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE SOFTWARE PRODUCT DOES  
NOT EXIST OR WAS CAUSED BY YOUR OR ANY THIRD PERSON’S MISUSE, NEGLECT, IMPROPER  
INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO MODIFY THE PRODUCT, OR ANY  
OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE,  
LIGHTNING, POWER CUTS OR OUTAGES, OTHER HAZARDS, OR ACTS OF GOD.  
7. LIMITATION OF LIABILITY.  
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL POLYCOM  
OR ITS SUPPLIERS BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL  
DAMAGES WHATSOEVER (INCLUDING. WITHOUT LIMITATION, DAMAGES FOR LOSS OF  
BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, OR ANY  
OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE  
PRODUCT OR THE PROVISION OF OR FAILURE TO PROVIDE SUPPORT SERVICES, EVEN IF  
POLYCOM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE,  
POLYCOM’S ENTIRE LIABILITY SHALL BE LIMITED TO THE GREATER OF THE AMOUNT  
ACTUALLY PAID BY YOU FOR THE SOFTWARE PRODUCT OR U.S. $5.00; PROVIDED, HOWEVER, IF  
YOU HAVE ENTERED INTO A POLYCOM SUPPORT SERVICES AGREEEMNT, POLYCOM’S ENTIRE  
LIABILITY REGARDING SUPPORT SERVICES SHALL BE GOVERNED BY THE TERMS OF THAT  
AGREEMENT.  
8. DISCLAIMER.  
Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the  
limitation of incidental or consequential damages for certain products supplied to consumers, or the  
limitation of liability for personal injury, so the above limitations and exclusions may be limited in their  
application to you When the implied warranties are not allowed to be excluded in their entirety, they will  
be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights  
which may vary defending on local law.  
9. EXPORT CONTROLS.  
The Software Product may not be downloaded or otherwise exported or re-exported (i) into (or to a  
national or resident of) Cuba, North Korea, Iran, Syria, Sudan, or any other country to which the U.S. has  
embargoed goods; or (ii) to anyone on the U.S Treasury Department’s List of Specially Designated  
Nationals or the U.S. Commerce Department’s Table of Denial Orders. By downloading or using this  
Software Product, you are agreeing to the foregoing and you are representing and warranting that you are  
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not located in, under the control of, or a national or resident of any such country or on any such list. If you  
obtained this Software Product outside of the United States, you are also agreeing that you will not export  
or re-export it in violation of the laws of the country in which it was obtained.  
10. MISCELLANEOUS.  
10.1 Governing Law. This Agreement shall be governed by the laws of the State of California, as such  
laws are applied to agreements entered into and to be performed entirely within California between  
California residents, and by the laws of the United States. The United Nations Convention on Contracts for  
the International Sale of Goods (1980) is hereby excluded in its entirety from application to this  
Agreement.  
10.2 General. This Agreement represents the complete agreement concerning this license and may  
amended only by a writing executed by both parties. If any provision of this Agreement is held to be  
unenforceable, such provision shall be reformed only to the extent necessary to make it enforceable.  
10.3 Contact. If you have any questions concerning this Agreement, or if you desire to contact Polycom  
for any reason, please contact the Polycom office serving your country.  
10.4 U.S. Government Restricted Rights. The software and documentation provided by Polycom  
pursuant to this Agreement are “Commercial Items,” as the term is defined at 48 C.F.R. §2.101, consisting  
of “Commercial Computer Software” and “Commercial Computer Software Documentation,” as such  
terms are used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202, as applicable. Consistent with 48 C.F.R. §12.212  
or 48 C.F.R. §§227.7202-1 through 227.7202-4, as applicable, the Commercial Computer Software and  
Commercial Computer Software Documentation are licensed to United States Government end users (1)  
only as Commercial Items and (2) with only those rights as are granted to all other users pursuant to the  
terms of this Agreement.  
Corporate Headquarters:  
4750 Willow Road, Pleasanton, CA 94588,  
USA  
Phone: 925.924.6000  
Israel Office:  
94 Derech Em Hamoshavot P.O.B. 3654,  
Petach-Tikva 49130, Israel  
Phone: +972 3 925 1444  
Fax: +972 3 921 1571  
Netherlands Office:  
Tarnspolis Park, Siriusdreef 41, 2132 Wt  
Hoofddorp Netherlands  
Phone: 31-0-230-2600  
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