Panasonic Cordless Telephone KX TG6811SA User Manual

Operating Instructions  
Digital Cordless Phone  
Model No.  
KX-TG6811SA  
KX-TG6812SA  
Digital Cordless Answering System  
Model No.  
KX-TG6821SA  
Model shown is KX-TG6811.  
Before initial use, see “Getting Started”  
on page 8.  
Thank you for purchasing a Panasonic product.  
Please read these operating instructions before using the unit and save them for  
future reference.  
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Introduction  
Model composition  
n KX-TG6811 series  
n KX-TG6821 series  
R Model shown is KX-TG6812.  
Base unit  
Handset  
Series  
Model No.  
Part No.  
Part No.  
Quantity  
KX-TG6811  
series  
KX-TG6811  
KX-TG6812  
KX-TG6821  
KX-TG6811  
KX-TG6811  
KX-TG6821  
KX-TGA681  
KX-TGA681  
KX-TGA681  
1
2
1
KX-TG6821  
series  
R The suffix (SA) in the following model numbers will be omitted in these instructions:  
KX-TG6811SA/KX-TG6812SA/KX-TG6821SA  
Feature differences  
Intercom  
Series  
Answering system  
Between handsets  
*1  
KX-TG6811 series  
KX-TG6821 series  
U
U
*1 KX-TG6812  
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Introduction  
Accessory information  
Supplied accessories  
Quantity  
No.  
Accessory item/Part number  
KX-TG6811  
KX-TG6821  
KX-TG6812  
A
B
C
D
E
F
AC adaptor for base unit/PNLV226CE  
Telephone line cord  
1
1
2
1
1
1
4
2
1
1
*1  
Rechargeable batteries  
*2  
Handset cover  
Charger  
AC adaptor for charger/PNLV233CE  
*1 See page 4 for replacement battery information.  
*2 The handset cover comes attached to the handset.  
A
B
C
D
E
F
Additional/replacement accessories  
Please contact your nearest Panasonic dealer for sales information.  
Accessory item  
Model number  
*1  
Rechargeable  
batteries  
HHR-4MVT or HHR-4MRT  
Battery type:  
– Nickel metal hydride (Ni-MH)  
– 2 x AAA (R03) size for each handset  
DECT repeater  
KX-A405  
*1 Replacement batteries may have a different capacity from that of the supplied batteries.  
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Important Information  
R Do not allow the AC adaptor or telephone  
line cord to be excessively pulled, bent or  
placed under heavy objects.  
For your safety  
To prevent severe injury and loss of life/  
property, read this section carefully before  
using the product to ensure proper and safe  
operation of your product.  
Operating safeguards  
R Unplug the product from power outlets  
before cleaning. Do not use liquid or  
aerosol cleaners.  
R Do not disassemble the product.  
R Do not spill liquids (detergents, cleansers,  
etc.) onto the telephone line cord plug, or  
allow it to become wet at all. This may  
cause a fire. If the telephone line cord plug  
becomes wet, immediately pull it from the  
telephone wall jack, and do not use.  
WARNING  
Power connection  
R Use only the power source marked on the  
product.  
R Do not overload power outlets and  
extension cords. This can result in the risk  
of fire or electric shock.  
R Completely insert the AC adaptor/power  
plug into the power outlet. Failure to do so  
may cause electric shock and/or excessive  
heat resulting in a fire.  
R Regularly remove any dust, etc. from the  
AC adaptor/power plug by pulling it from  
the power outlet, then wiping with a dry  
cloth. Accumulated dust may cause an  
insulation defect from moisture, etc.  
resulting in a fire.  
Medical  
R Consult the manufacturer of any personal  
medical devices, such as pacemakers or  
hearing aids, to determine if they are  
adequately shielded from external RF  
(radio frequency) energy. (The product  
operates in the frequency range of  
1.88 GHz to 1.90 GHz, and the RF  
transmission power is 250 mW (max.).)  
R Do not use the product in health care  
facilities if any regulations posted in the  
area instruct you not to do so. Hospitals or  
health care facilities may be using  
equipment that could be sensitive to  
external RF energy.  
R Unplug the product from power outlets if it  
emits smoke, an abnormal smell, or makes  
an unusual noise. These conditions can  
cause fire or electric shock. Confirm that  
smoke has stopped emitting and contact an  
authorised service centre.  
R Unplug from power outlets and never touch  
the inside of the product if its casing has  
been broken open.  
R Never touch the plug with wet hands.  
Danger of electric shock exists.  
CAUTION  
Installation and location  
R Never install telephone wiring during an  
electrical storm.  
R Never install telephone line jacks in wet  
locations unless the jack is specifically  
designed for wet locations.  
R Never touch uninsulated telephone wires or  
terminals unless the telephone line has  
been disconnected at the network interface.  
R Use caution when installing or modifying  
telephone lines.  
R The AC adaptor is used as the main  
disconnect device. Ensure that the AC  
outlet is installed near the product and is  
easily accessible.  
Installation  
R To prevent the risk of fire or electrical  
shock, do not expose the product to rain or  
any type of moisture.  
R Do not place or use this product near  
automatically controlled devices such as  
automatic doors and fire alarms. Radio  
waves emitted from this product may cause  
such devices to malfunction resulting in an  
accident.  
R This product is unable to make calls when:  
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Important Information  
– the handset batteries need recharging or  
have failed.  
– there is a power failure.  
4. Use only the power cord and batteries  
indicated in this manual. Do not dispose of  
batteries in a fire. They may explode.  
Check with local codes for possible special  
disposal instructions.  
– the key lock feature is turned on.  
SAVE THESE INSTRUCTIONS  
Battery  
R We recommend using the batteries noted  
on page 4. USE ONLY rechargeable  
Ni-MH batteries AAA (R03) size.  
R Do not mix old and new batteries.  
R Do not open or mutilate the batteries.  
Released electrolyte from the batteries is  
corrosive and may cause burns or injury to  
the eyes or skin. The electrolyte is toxic and  
may be harmful if swallowed.  
For best performance  
Base unit location/avoiding noise  
The base unit and other compatible Panasonic  
units use radio waves to communicate with  
each other.  
R For maximum coverage and noise-free  
communications, place your base unit:  
– at a convenient, high, and central  
location with no obstructions between  
the handset and base unit in an indoor  
environment.  
– away from electronic appliances such as  
TVs, radios, personal computers,  
wireless devices, or other phones.  
– facing away from radio frequency  
transmitters, such as external antennas  
of mobile phone cell stations. (Avoid  
putting the base unit on a bay window or  
near a window.)  
R Exercise care when handling the batteries.  
Do not allow conductive materials such as  
rings, bracelets, or keys to touch the  
batteries, otherwise a short circuit may  
cause the batteries and/or the conductive  
material to overheat and cause burns.  
R Charge the batteries provided with or  
identified for use with this product only, in  
accordance with the instructions and  
limitations specified in this manual.  
R Only use a compatible base unit (or  
charger) to charge the batteries. Do not  
tamper with the base unit (or charger).  
Failure to follow these instructions may  
cause the batteries to swell or explode.  
R Coverage and voice quality depends on the  
local environmental conditions.  
R If the reception for a base unit location is  
not satisfactory, move the base unit to  
another location for better reception.  
Important safety  
instructions  
Environment  
When using your product, basic safety  
precautions should always be followed to  
reduce the risk of fire, electric shock, and  
injury to persons, including the following:  
1. Do not use this product near water for  
example, near a bathtub, washbowl,  
kitchen sink, or laundry tub, in a wet  
basement or near a swimming pool.  
2. Avoid using a telephone (other than a  
cordless type) during an electrical storm.  
There may be a remote risk of electric  
shock from lightning.  
R Keep the product away from electrical noise  
generating devices, such as fluorescent  
lamps and motors.  
R The product should be kept free from  
excessive smoke, dust, high temperature,  
and vibration.  
R The product should not be exposed to  
direct sunlight.  
R Do not place heavy objects on top of the  
product.  
R When you leave the product unused for a  
long period of time, unplug the product from  
the power outlet.  
R The product should be kept away from heat  
sources such as radiators, cookers, etc. It  
3. Do not use the telephone to report a gas  
leak in the vicinity of the leak.  
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Important Information  
should not be placed in rooms where the  
temperature is less than 0 °C or greater  
than 40 °C. Damp basements should also  
be avoided.  
Information on Disposal in other  
Countries outside the European Union  
R The maximum calling distance may be  
shortened when the product is used in the  
following places: Near obstacles such as  
hills, tunnels, underground, near metal  
objects such as wire fences, etc.  
R Operating the product near electrical  
appliances may cause interference. Move  
away from the electrical appliances.  
These symbols are only valid in the European  
Union. If you wish to discard these items,  
please contact your local authorities or dealer  
and ask for the correct method of disposal.  
Routine care  
R Wipe the outer surface of the product  
with a soft moist cloth.  
R Do not use benzine, thinner, or any  
abrasive powder.  
Specifications  
R Standard:  
DECT (Digital Enhanced Cordless  
Telecommunications),  
GAP (Generic Access Profile)  
R Frequency range:  
1.88 GHz to 1.90 GHz  
R RF transmission power:  
Approx. 10 mW (average power per  
channel)  
Other information  
CAUTION: Risk of explosion if battery is  
replaced by an incorrect type. Dispose of used  
batteries according to the instructions.  
NOTICE: It is advisable to unplug the machine  
during thunderstorms as the warranty does  
not cover any damage resulting from lightning  
strikes and power surges. Lightning protection  
is advised.  
R Power source:  
220–240 V AC, 50/60 Hz  
R Power consumption:  
*1  
Base unit  
:
Standby: Approx. 0.6 W  
Notice for product disposal, transfer,  
or return  
Maximum: Approx. 2.5 W  
*2  
Base unit  
:
Standby: Approx. 0.8 W  
Maximum: Approx. 3.1 W  
Charger:  
Standby: Approx. 0.12 W  
Maximum: Approx. 1.8 W  
R Operating conditions:  
0 °C–40 °C, 20 %–80 % relative air  
humidity (dry)  
R This product can store your private/  
confidential information. To protect your  
privacy/confidentiality, we recommend that  
you erase information such as phonebook  
or caller list entries from the memory before  
you dispose of, transfer, or return the  
product.  
*1 KX-TG6811 series: page 3  
*2 KX-TG6821 series: page 3  
Note:  
R Design and specifications are subject to  
change without notice.  
R The illustrations in these instructions may  
vary slightly from the actual product.  
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Getting Started  
n Charger  
R Use only the supplied Panasonic AC  
adaptor PNLV233CE.  
Setting up  
Connections  
n Base unit  
“Click”  
R Use only the supplied Panasonic AC  
adaptor PNLV226CE.  
To power outlet  
Press plug firmly.  
Battery installation  
R USE ONLY Ni-MH batteries AAA (R03)  
Hook  
“Click”  
size.  
R Do NOT use Alkaline/Manganese/Ni-Cd  
batteries.  
Use only the supplied  
telephone line cord.  
R Confirm correct polarities (  
,
).  
To telephone line  
“Click”  
DSL/ADSL filter*  
To power outlet  
Incorrect  
Correct  
Rechargeable Ni-MH ONLY  
*DSL/ADSL filter (not supplied) is required if  
you have DSL/ADSL service.  
R When the date and time setting is  
displayed, see page 13.  
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Getting Started  
R Clean the charge contacts of the handset,  
base unit, and charger with a soft and dry  
cloth once a month. Before cleaning the  
unit, disconnect from power outlets and any  
telephone line cords. Clean more often if  
the unit is exposed to grease, dust, or high  
humidity.  
Battery charging  
Charge for about 7 hours.  
R When the batteries are fully charged,  
Fully chargedis displayed.  
Confirm Chargingis displayed.  
Battery level  
Icon  
Battery level  
High  
Medium  
Low  
Needs charging.  
Panasonic Ni-MH battery  
performance (supplied batteries)  
Operation  
Operating time  
Note when setting up  
In continuous use  
15 hours max.  
Note for connections  
Not in use (standby) 170 hours max.  
R The AC adaptor must remain connected at  
all times. (It is normal for the adaptor to feel  
warm during use.)  
R The AC adaptor should be connected to a  
vertically oriented or floor-mounted AC  
outlet. Do not connect the AC adaptor to a  
ceiling-mounted AC outlet, as the weight of  
the adaptor may cause it to become  
disconnected.  
Note:  
R It is normal for batteries not to reach full  
capacity at the initial charge. Maximum  
battery performance is reached after a few  
complete cycles of charge/discharge (use).  
R Actual battery performance depends on  
usage and ambient environment.  
R Even after the batteries are fully charged,  
the handset can be left on the base unit or  
charger without any ill effect on the  
batteries.  
R The battery level may not be displayed  
correctly after you replace the batteries. In  
this case, place the handset on the base  
unit or charger and let it charge for at least  
7 hours.  
Note for battery installation  
R Use the supplied rechargeable batteries.  
For replacement, we recommend using the  
Panasonic rechargeable batteries noted on  
page 4, 6.  
R Wipe the battery ends (  
,
) with a dry  
cloth.  
R Avoid touching the battery ends (  
,
) or  
the unit contacts.  
Note for battery charging  
R It is normal for the handset to feel warm  
during charging.  
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Getting Started  
Charge contacts  
n Control type  
Controls  
Soft keys  
The handset features 2 soft keys. By  
pressing a soft key, you can select the  
feature shown directly above it on the  
display.  
Handset  
F
Navigator key  
MDN, MCN, MFN, or MEN: Scroll through  
various lists and items.  
MDN or MCN: Adjust the receiver or  
speaker volume while talking.  
MCN ( : Caller list): View the caller list.  
MFN (W: Phonebook): View the  
phonebook entry.  
G
H
A
MEN (T: Redial): View the redial list.  
B
Base unit  
n KX-TG6811 series: page 3  
C
A
B
D
E
I
J
K
Charge contacts  
M
N (Locator)  
n KX-TG6821 series: page 3  
C D E  
Speaker  
A
B
M
N (Talk)  
Dial keypad  
MZN (Speakerphone)  
Microphone  
Receiver  
Display  
MeN (Off/Power)  
MR/ECON  
R: Recall/Flash  
ECO: Eco mode shortcut key  
M
N (Smart Function Key/Noise  
reduction key)  
NR indicator  
F
G
H
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Getting Started  
Charge contacts  
Speaker  
Item  
Meaning  
Greeting Onlyis  
selected as the caller’s  
recording time. In this case,  
the answering system  
answers calls with a greeting  
message and caller  
M
N (Locator)  
M
N (Erase)  
Message counter  
MjN/MkN (Volume up/down)  
M
M
N/M N (Repeat/Skip)  
N (Play/Stop)  
*3  
messages are not recorded.  
(page 38)  
Message indicator  
M
N (Answer on)  
Battery level  
Alarm is on. (page 27)  
Equalizer is set. (page 17)  
Display  
*1  
Privacy mode is on.  
Handset display items  
(page 25)  
Ringer volume is off.  
(page 16)  
Item  
Meaning  
Range status: The more bars  
visible, the closer the handset  
is to the base unit.  
Night mode is on. (page 27)  
*2  
Blocked call (page 28,  
Out of base unit range  
30)  
*1  
Paging, intercom mode  
New voice mail message  
received. (page 39)  
*4  
Z
Speakerphone is on.  
(page 15)  
*1  
Line in  
use  
Someone is using the line.  
The line is in use.  
R When flashing slowly: The  
call is put on hold.  
R When flashing rapidly: An  
incoming call is now being  
received.  
IN USE  
Answering system is being  
used by the base unit.  
*3  
*2 Caller ID subscribers only  
*3 KX-TG6821 series: page 3  
*4 Voice mail subscribers only  
*2  
Missed call (page 30)  
The base unit transmission  
power is set to Low.  
(page 14)  
Base unit display items  
n KX-TG6821 series: page 3  
Noise reduction is set.  
(page 17)  
Item  
Meaning  
The LCD and key backlight is  
off. (page 24)  
- -  
Greeting Onlyis  
selected as the caller’s  
recording time. In this case,  
the answering system  
answers calls with a greeting  
message and caller  
R When displayed next to the  
battery icon: Answering  
*3  
system is on. (page 32)  
R When displayed with a  
number:  
messages are not recorded.  
(page 38)  
New messages have been  
*3  
recorded. (page 34)  
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Getting Started  
Icon  
Feature  
Handset soft key icons  
*1  
Answer System  
Icon  
Action  
Time Settings  
Returns to the previous screen or  
outside call.  
*2  
Intercom  
Initial Setup  
Caller List  
Displays the menu.  
OK  
Accepts the current selection.  
Makes a call. (page 15)  
Ringer Setup  
Caller Barred  
Temporarily turns off the ringer  
for incoming calls. (page 16)  
*3  
*1  
*1 KX-TG6821 series: page 3  
*2 KX-TG6812  
*3 KX-TG6811 series: page 3  
Places a call on hold.  
Opens the phonebook.  
Allows you to edit phone  
numbers. (page 28)  
Adds new entry. (page 21, 28)  
Turning the power on/off  
Displays the character entry  
mode for phonebook search.  
(page 19)  
Power on  
Press MeN for about 1 second.  
Turns the key lock feature off.  
(page 17)  
Power off  
Stops alarm. (page 27)  
Press MeN for about 2 seconds.  
Snooze button on the alarm.  
(page 27)  
Selects entries or handsets.  
(page 14, 27)  
Initial settings  
*2  
n Direct command code:  
Programmable settings can be accessed by  
pressing M N, #, and then the  
corresponding code on the dial keypad  
(page 22).  
n
Stops recording or playback.  
Stores phone numbers.  
(page 15)  
Erases the selected item.  
Example: Press M N#101.  
n Symbol meaning:  
Example: MbN: Off”  
Allows you to make an intercom  
call. (page 40)  
*1  
C
Erases a number/character.  
Puts the call on mute.  
Press MCN or MDN to select the words in  
quotations.  
*1 KX-TG6812  
*2 KX-TG6821 series: page 3  
Display language  
1
2
M
N#110  
Handset main menu icons  
MbN: Select your desired language. a  
MOKN  
The following icons are shown when you  
press M N (right soft key) in standby mode.  
3
MeN  
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Getting Started  
n When the NR indicator flashes rapidly,  
Date and time  
you can:  
*1  
– Answer the call (outside call, intercom ).  
Important:  
(page 15, 40)  
R When you install the batteries for the first  
time, the handset may prompt you to set  
date and time. First press MOKN, then  
proceed to step 2.  
– Stop the alarm sound. (page 27)  
– Stop paging. (page 40)  
*1 KX-TG6812  
n When the NR indicator flashes slowly in  
1
2
M
N#101  
standby mode, you can:  
– Listen to new messages. (page 34)  
*1  
Enter the current date, month, and year.  
a MOKN  
Example: 15 July, 2013  
15 07 13  
– View the caller list when there are  
missed calls. (page 30)  
To activate these features, their Smart  
Function Key must be “On”. (page 14)  
*1 KX-TG6821 series: page 3  
Enter the current hour and minute.  
Example: 9:30  
09 30  
R You can select 24-hour or 12-hour  
clock format (AMor PM) by  
pressing *.  
Using the Smart Function Key  
(NR key)  
When the NR indicator flashes rapidly/slowly,  
4
Note:  
MOKN a MeN  
press M  
N.  
R The above features can be activated  
depending the situation.  
R If you answer a call using the Smart  
Function Key, the speakerphone is  
activated.  
R The date and time may be incorrect after a  
power failure. In this case, set the date and  
time again.  
R Even if the handset is placed on the base  
unit or charger, the feature can be  
activated. You can talk or listen to new  
Dialling mode  
If you cannot make calls, change this setting  
according to your telephone line service. The  
default setting is Tone.  
Tone: For tone dial service.  
Pulse: For rotary/pulse dial service.  
*1  
messages without lifting up the handset. If  
you want to perform further operations, lift  
up the handset.  
*1  
R When the unit has new messages and  
missed calls, the unit can be operated to  
play the new messages first and then show  
the missed calls.  
1
2
3
M
N#120  
MbN: Select the desired setting.  
*1 KX-TG6821 series: page 3  
MOKN a MeN  
Note:  
R While key lock is on (page 17), incoming  
calls can be answered, but the following  
features are disabled even when the NR  
indicator flashes slowly.  
Listen to new messages. (page 34)  
– View the caller list when there are  
missed calls. (page 30)  
Smart Function Key (NR  
key)  
The Smart Function Key (NR key) is located  
on the bottom of the handset and informs you  
with its flashing to allow you to activate the  
following features by simply pressing this key.  
*1  
*1 KX-TG6821 series: page 3  
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Getting Started  
R If you set the repeater mode to On”  
(page 29):  
– One touch eco mode is cancelled.  
Eco Setupis not shown in the  
display menu (page 24).  
Setting the Smart Function Key  
The Smart Function Key for the following  
features must be “On”.  
*1  
New Message(Default: On)  
Missed Call(Default: Off)  
The settings can be set for each handset.  
*1 KX-TG6821 series: page 3  
1
2
M
N#278  
MbN: Select the desired setting and press  
N.  
M
R “ ” is displayed next to the selected  
features.  
R To cancel a selected feature, press  
M
N again. “ ” disappears.  
3
MOKN a MeN  
Note:  
R If the NR indicator flashes when the  
handset is not placed on the base unit or  
charger, battery consumption is faster than  
usual.  
One touch eco mode  
The MR/ECON button on the handset enables  
you to activate the eco function with one  
touch.  
By activating eco mode, your unit can reduce  
the base unit transmission power by up to  
90 % in standby mode.  
You can turn on/off one touch eco mode by  
just pressing MR/ECON. The default setting is  
Normal.  
– When the one touch eco mode is on: Low”  
is temporarily displayed and  
on the handset display instead of  
is shown  
.
– When the one touch eco mode is off:  
Normalis temporarily displayed and  
goes off from the handset display.  
Note:  
R When there is another cordless phone  
nearby and it is in use, the base unit  
transmission power may not be reduced.  
(KX-TG6812)  
R Activating one touch eco mode reduces the  
range of the base unit in standby mode.  
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Making/Answering Calls  
2
3
MbN: Select the desired phone number.  
a M  
N
Making calls  
MbN: Yesa MOKN a MeN  
1
Lift the handset and dial the phone  
number.  
Pause (for PBX/long distance service  
users)  
R To correct a digit, press MCN.  
2
3
Press M  
N.  
A pause is sometimes required when making  
calls using a PBX or long distance service.  
When storing a calling card access number  
and/or PIN in the phonebook, a pause is also  
needed (page 20).  
When you finish talking, press MeN or  
place the handset on the base unit or  
charger.  
Using the speakerphone  
Example: If you need to dial the line access  
number “0” when making outside calls with a  
PBX:  
1
Dial the phone number and press MZN.  
R Speak alternately with the other party.  
1
2
0 a MDN (Pause)  
2
When you finish talking, press MeN.  
Dial the phone number. a M  
N
Note:  
Note:  
R For best performance, use the  
speakerphone in a quiet environment.  
R To switch back to the receiver, press MZN/  
R A 3 second pause is inserted each time MDN  
(Pause) is pressed.  
M
N.  
Adjusting the receiver or speaker  
volume  
Answering calls  
When a call is being received, the NR  
indicator flashes rapidly.  
Press MDN or MCN repeatedly while talking.  
1
Lift the handset and press M  
when the unit rings.  
N or MZN  
Making a call using the redial list  
The last 10 phone numbers dialled are stored  
in the redial list (each 24 digits max.).  
R You can also answer the call by  
pressing any dial key from 0 to 9,  
*, or #. (Any key answer feature)  
1
2
3
MEN (T)  
2
When you finish talking, press MeN or  
place the handset on the base unit or  
charger.  
MbN: Select the desired phone number.  
M
N
Storing a number to the phonebook  
Using the Smart Function Key  
1
2
MEN (T)  
When the NR indicator flashes rapidly, press  
M
N.  
MbN: Select the desired phone number.  
R You can answer the call even if the handset  
is placed on the base unit or charger  
(page 13).  
You can finish talking by pressing MeN  
without lifting up the handset.  
a M  
N
3
To store the name, continue from step 3,  
“Adding entries”, page 19.  
Erasing a number in the redial list  
1
MEN (T)  
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Making/Answering Calls  
Auto talk  
Mute  
You can answer calls simply by lifting the  
handset off the base unit or charger. You do  
While mute is turned on, you can hear the  
other party, but the other party cannot hear  
you.  
not need to press M  
N. To turn this feature  
on, see page 24.  
1
Press M N during conversation.  
flashes.  
R
Adjusting the handset ringer volume  
2
To return to the conversation, press M  
again.  
N
n While the handset is ringing for an  
incoming call:  
Press MDN or MCN repeatedly to select the  
desired volume.  
Recall/flash  
n Programming the volume beforehand:  
MR/ECON allows you to use the special  
features of your host PBX such as transferring  
an extension call, or accessing optional  
telephone services.  
1
2
3
M
N#160  
MbN: Select the desired volume.  
MOKN a MeN  
Note:  
R To change the recall/flash time, see  
page 25.  
Temporary handset ringer off  
While the handset is ringing for a call, you can  
turn the ringer off temporarily by pressing M N.  
For call waiting or Call Waiting  
Caller ID service users  
To use call waiting or Call Waiting Caller ID,  
you must first subscribe with your service  
provider/telephone company.  
This feature allows you to receive calls while  
you are already talking on the phone. If you  
receive a call while on the phone, you will hear  
a call waiting tone.  
If you subscribe to both Caller ID and Call  
Waiting with Caller ID services, the 2nd  
caller’s information is displayed after you hear  
the call waiting tone on the handset.  
Useful features during a  
call  
Hold  
This feature allows you to put an outside call  
on hold.  
1
2
3
Press M N during an outside call.  
MbN: Holda MOKN  
1
2
Press MR/ECON to answer the 2nd call.  
To release hold, press M  
R Another handset user can take the call  
by pressing M N. (KX-TG6812)  
N.  
To switch between calls, press MR/ECON.  
Note:  
Note:  
R Please contact your service provider/  
telephone company for details and  
availability of this service in your area.  
R If a call is kept on hold for more than 9  
minutes, an alarm tone starts to sound and  
the NR indicator flashes rapidly. After 1  
additional minute on hold, the call is  
disconnected.  
R If another phone is connected to the same  
line, you can also take the call by lifting its  
handset.  
Temporary tone dialling (for  
rotary/pulse service users)  
You can temporarily switch the dialling mode  
to tone when you need to access touch-tone  
services (for example, answering services,  
telephone banking services, etc.).  
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Making/Answering Calls  
Press * before entering access numbers  
Note:  
which require tone dialling.  
R To prevent other users from joining your  
conversations with outside callers, turn the  
privacy mode on (page 25).  
Handset noise reduction (NR key)  
This feature allows you to hear the voice of  
the person you are talking to clearly, by  
reducing the surrounding noise coming from  
the other party’s telephone.  
Key lock  
The handset can be locked so that no calls or  
settings can be made. Incoming calls can be  
answered, but all other functions are disabled  
while key lock is on.  
Press M  
N to turn on/off while talking.  
Note:  
R When this feature is turned on,  
is  
To turn key lock on, press M N for about 3  
seconds.  
displayed while talking.  
R Depending on the environment where this  
handset is being used, this feature may not  
be effective.  
R This feature is not available using the  
speakerphone.  
R
is displayed.  
R To turn key lock off, press M N for about 3  
seconds.  
Note:  
R Calls to emergency numbers cannot be  
made until key lock is turned off.  
Handset equalizer  
This feature clarifies the voice of the person  
you are talking to, producing a more  
natural-sounding voice that is easier to hear  
and understand.  
Power back-up operation  
When a power failure occurs, the charged  
handset temporarily supplies power to the  
base unit (power back-up mode). This allows  
you to make and receive calls using a handset  
during a power failure. The base unit will not  
perform any other functions. You can program  
Power Failureand the default setting is  
Auto(page 25).  
1
2
3
4
Press M N while talking.  
MbN: Equalizera MOKN  
MbN: Select the desired setting.  
Press MOKN to exit.  
Note:  
R When this feature is turned on,  
is  
Important:  
displayed while talking.  
R If a handset is not placed on the base unit  
when a power failure occurs, Base no  
power Press eor Press eis  
displayed. After pressing MeN on the  
handset, place it on the base unit to start  
power back-up mode.  
R Depending on the condition and quality of  
your telephone line, this feature may  
emphasise existing line noise. If it becomes  
difficult to hear, turn this feature off.  
R This feature is not available while using the  
speakerphone.  
R Power back-up mode will not work if the  
battery level of the power supplying  
Call share  
handset is  
/
.
R Do not lift the power supplying handset  
from the base unit during power back-up  
mode.  
Available for:  
KX-TG6812  
R Do not touch the handset’s charge contacts  
during power back-up mode.  
R If the battery level is low, the unit will not  
work sufficiently during power back-up  
You can join an existing outside call.  
To join the conversation, press M  
N when  
the other handset is on an outside call.  
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Making/Answering Calls  
mode. In addition, in case handset battery  
power runs out, we recommend connecting  
a corded-type telephone (without AC  
adaptor) to the same telephone line or to  
the same telephone line jack, if you have  
such a telephone jack in your house.  
R Calls cannot be made during a power  
failure until key lock is turned off (page 17).  
R If Please wait for 1 minute.is  
displayed, please do not operate the unit  
until the message disappears.  
MeN on the handset and dial the phone  
number. Then try again from step 2.  
n When 2 or more handsets are registered:  
You should leave one handset on the base  
unit for supplying power, and use another  
handset for making calls. For the operation,  
please see “Making calls”, page 15.  
Note:  
R During a call with the handset placed on the  
base unit (power back-up mode), the call  
may be disconnected if you touch the  
handset. In such case, try to call back.  
R The range of the base unit is limited during  
a power failure. Please use the handset  
close to the base unit.  
Panasonic Ni-MH battery  
performance (supplied batteries)  
during power back-up mode  
When the batteries are fully charged,  
operating time of the handset in power  
back-up mode varies depending on usage.  
– Continuous use of the handset in power  
back-up mode: 2 hours max.  
– Continuous use of the handset other than a  
handset in power back-up mode: 3 hours  
max.  
Continuing a call during a power  
failure  
When a power failure occurs during an outside  
call, the unit informs you with a notification  
tone. You can continue to talk for about 1  
minute.  
– Not in use in power back-up mode: 3 hours  
max.  
n When only 1 handset is registered:  
If you want to continue the conversation,  
press MZN and then place the handset on  
the base unit.  
Note:  
R Actual battery performance depends on  
usage and ambient environment.  
n When 2 or more handsets are registered:  
If you want to continue the conversation,  
you should leave another handset on the  
base unit for supplying power.  
Making calls during a power  
failure  
n When only 1 handset is registered:  
1
Lift the handset and dial the phone  
number.  
2
Within 1 minute, place the handset on  
the base unit.  
R Wait until speakerphone is turned  
on automatically and the call is  
made.  
3
When the other party answers the call,  
keep the handset on the base unit and  
talk using the speakerphone.  
4
When you finish talking, press MeN.  
Note:  
R In step 2, if you do not place the handset on  
the base unit within 1 minute, the power  
back-up mode turns off. In this case, press  
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Phonebook  
2
Press the dial key (0 to 9, or #) which  
contains the character you are searching  
for (page 41).  
Phonebook  
The phonebook allows you to make calls  
without having to dial manually. You can add  
120 names and phone numbers to the  
phonebook.  
R Press the same dial key repeatedly to  
display the first entry corresponding to  
each character located on that dial key.  
R If there is no entry corresponding to  
the character you selected, the next  
entry is displayed.  
Important:  
R If you add entries on one handset, the  
entries can be shared on all handsets. Only  
1 person can access the phonebook at a  
time. (KX-TG6812)  
3
4
MbN: Scroll through the phonebook if  
necessary.  
M
N
Adding entries  
Editing entries  
1
2
3
M
N or MFN (W) a M  
N
1
2
3
Find the desired entry (page 19). a M  
N
MbN: New Entrya MOKN  
MbN: Edita MOKN  
Enter the party’s name (16 characters  
max.). a MOKN  
R You can change the character entry  
mode by pressing MR/ECON  
(page 41).  
Edit the name if necessary (16 characters  
max.; page 41). a MOKN  
4
Edit the phone number if necessary (24  
digits max.). a MOKN 2 times a MeN  
4
5
Enter the party’s phone number (24 digits  
max.). a MOKN 2 times  
R To add other entries, repeat from step  
3.  
Erasing entries  
Erasing an entry  
MeN  
1
2
3
Find the desired entry (page 19). a M  
MbN: Erasea MOKN  
N
Finding and calling from a  
phonebook entry  
MbN: Yesa MOKN a MeN  
Erasing all entries  
Scrolling through all entries  
1
2
3
4
M
N or MFN (W) a M  
N
1
2
M
N or MFN (W)  
MbN: Erase Alla MOKN  
MbN: Yesa MOKN  
MbN: Select the desired entry.  
R You can scroll through the phonebook  
entry by pressing and holding MCN or  
MDN.  
MbN: Yesa MOKN a MeN  
3
M
N
Chain dial  
Searching by first character  
This feature allows you to dial phone numbers  
in the phonebook while you are on a call. This  
feature can be used, for example, to dial a  
calling card access number or bank account  
PIN that you have stored in the phonebook,  
without having to dial manually.  
1
M
N or MFN (W)  
R Change the character entry mode if  
necessary:  
M
N a MbN: Select the character  
entry mode. a MOKN  
1
During an outside call, press M N.  
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Phonebook  
2
3
4
MbN: Phonebooka MOKN  
MbN: Select the desired entry.  
Press M  
N (right soft key) to dial the  
number.  
Note:  
R When storing a calling card access number  
and your PIN in the phonebook as one  
phonebook entry, press MDN (Pause) to add  
pauses after the number and PIN as  
necessary (page 15).  
R If you have rotary/pulse service, you need  
to press * before pressing M N in step 1  
to change the dialling mode temporarily to  
tone. When adding entries to the  
phonebook, we recommend adding * to  
the beginning of phone numbers you wish  
to chain dial (page 19).  
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Speed Dial  
3
4
MbN: Yesa MOKN  
Speed dial  
You can assign 1 phone number to each of  
MeN  
the dial keys (1 to 6) on the handset.  
Viewing speed dial key  
assignments  
You can see the speed dial key assignments  
on the handset display.  
Adding phone numbers to speed  
dial keys  
Press and hold the desired speed dial key (1  
to 6).  
n By entering phone numbers:  
1
Press and hold the desired speed dial  
key (1 to 6). a M  
N
Making a call using a speed dial  
key  
2
3
MbN: Manuala MOKN  
Enter the party’s name (16 characters  
max.; page 41). a MOKN  
1
Press and hold the desired speed dial key  
(1 to 6).  
4
Enter the party’s phone number (24  
digits max.). a MOKN 2 times a  
MeN  
2
M
N
n From the phonebook:  
1
Press and hold the desired speed dial  
key (1 to 6). a M  
N
2
3
4
MbN: Phonebooka MOKN  
MbN: Select the desired entry.  
MOKN a MeN  
Note:  
R If you edit a phonebook entry which is  
assigned to a speed dial key, the edited  
entry does not transfer to the speed dial  
key.  
Editing an entry  
1
Press and hold the desired speed dial key  
(1 to 6). a M  
N
2
3
MbN: Edita MOKN  
Edit the name if necessary (16 characters  
max.; page 41). a MOKN  
4
Edit the phone number if necessary (24  
digits max.). a MOKN 2 times a MeN  
Erasing an entry  
Press and hold the desired speed dial key  
(1 to 6). a M  
N
2
MbN: Erasea MOKN  
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Programming  
Programmable settings  
You can customise the unit by programming the following features using the handset.  
To access the features, there are 2 methods.  
n Scrolling through the display menus  
1
2
3
4
M
N
Press MCN, MDN, MEN, or MFN to select the desired main menu. a MOKN  
Press MCN or MDN to select the desired item from the next sub-menus. a MOKN  
Press MCN or MDN to select the desired setting. a MOKN  
R This step may vary depending on the feature being programmed.  
R To exit the operation, press MeN.  
n Using the direct command code  
1
M
N a Enter the desired code.  
Example: Press M N#101.  
2
Select the desired setting. a MOKN  
R This step may vary depending on the feature being programmed.  
R To exit the operation, press MeN.  
Note:  
R In the following table, < > indicates the default settings.  
R In the following table, indicates the reference page number.  
R Display menu order and sub-menu may vary depending on your model.  
Display the menu tree and direct command code table  
*1  
Main menu:  
Answer System”  
Sub-menu 1  
Sub-menu 2  
Settings  
Code  
#323  
#324  
#325  
#302  
Play New Msg.  
Play All Msg.  
34  
34  
34  
33  
*2  
Erase All Msg.  
Greeting  
*2  
Start REC  
(Record greeting)  
Play Greeting  
#303  
#304  
33  
33  
*2  
Default  
(Reset to pre-recorded  
greeting)  
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Programming  
Sub-menu 1  
Sub-menu 2  
Settings  
Code  
*2  
Outgoing Call  
1: On0: <Off>  
#338  
35  
New Message Alert  
On/Off  
Outgoing Call  
Notification to  
Outgoing Call  
1: Activate  
Remote Code  
0: <Inactivate>  
Base Unit Beep  
1: On0: <Off>  
#339  
#211  
35  
37  
*2  
Settings  
2-7: 2-7 Rings  
4: <4 Rings>  
0: Auto  
Number of Rings  
*2  
1: 1 Minute  
#305  
38  
Recording Time  
3: <3 Minutes>  
0: Greeting Only  
*3  
*2  
#306  
#310  
#327  
#328  
36  
32  
32  
32  
Remote Code  
Call Screening  
1: <On> 0: Off  
*2  
Answer On  
*2  
Answer Off  
Main menu:  
Time Settings”  
Sub-menu 2  
Sub-menu 1  
Settings  
Code  
#101  
#720  
*2  
13  
26  
Set Date/Time  
Memo Alarm  
1-3: Alarm1-3  
1: Once  
2: Daily  
3: Weekly  
0: <Off>  
*2, *4  
1: Caller ID  
#226  
Time Adjustment  
0: <Manual>  
*5  
Main menu:  
Operation  
Intercom”  
Code  
#274  
Paging the desired unit.  
40  
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Programming  
Main menu:  
Initial Setup”  
Sub-menu 1  
Sub-menu 2  
Settings  
Code  
#160  
Ringer Setup  
Ringer Volume  
0-6: Off-6 <6>  
16  
Handset  
Ringer Volume  
Base Unit  
0-6: Off-6 <3>  
<Ringtone 1>  
1: On0: <Off>  
<23:00/06:00>  
#G160  
#161  
#238  
#237  
#239  
*1, *2  
*6, *7  
Ringtone  
(Handset)  
Night Mode  
On/Off  
27  
27  
27  
Night Mode  
Start/End  
Night Mode  
1: 30 sec.  
Ring Delay  
2: <60 sec.>  
3: 90 sec.  
4: 120 sec.  
0: No Ringing  
*2, *8  
1: <On> 0: Off  
#173  
#101  
#720  
First Ring  
Set Date/Time  
Memo Alarm  
*2  
Time Settings  
13  
26  
1: Once  
1-3: Alarm1-3  
2: Daily  
3: Weekly  
0: <Off>  
Time  
Adjustment  
1: Caller ID  
0: <Manual>  
#226  
*2, *4  
Handset Name  
Caller Barred  
Speed Dial  
Eco Setup  
#104  
#217  
#261  
28  
28  
21  
14  
*2  
Transmission  
1: <Normal> 2: Low #725  
*2  
Power  
Display Setup  
LCD & Key  
Backlight  
1: <On> 0: Off  
#276  
#145  
Contrast  
1-6: Level 1-6  
<4>  
(Display contrast)  
Smart Function Key  
1: <On> 0: Off  
#278  
#165  
#256  
#200  
14  
*9  
Keytones  
*2  
28  
16  
Call Restrict  
*10  
1: On0: <Off>  
Auto Talk  
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Programming  
Sub-menu 1  
Sub-menu 2  
Settings  
Code  
*2  
Line Setup  
1: Pulse  
2: <Tone>  
#120  
13  
16  
Dial Mode  
*2, *11  
0: 900 msec.  
1: 700 msec.  
2: 600 msec.  
3: 400 msec.  
4: 300 msec.  
5: 250 msec.  
G: 200 msec.  
#: 160 msec.  
6: 110 msec.  
7: <100 msec.>  
8: 90 msec.  
#121  
Recall/Flash  
9: 80 msec.  
*2, *5, *12  
*2  
1: On0: <Off>  
<0000>  
#194  
#132  
#138  
#130  
#131  
#152  
#110  
Privacy Mode  
29  
29  
47  
48  
17  
12  
Base Unit PIN  
Repeater Mode  
Register  
*2  
1: On0: <Off>  
Register H.set  
Cancel Register  
*3  
Power Failure  
Language  
1: <Auto> 0: Off  
<English>  
Display  
Main menu:  
Operation  
Caller List”  
Code  
Viewing the caller list.  
#213  
30  
Main menu: Ringer Setup”  
Sub-menu 1  
Sub-menu 2  
Settings  
Code  
#160  
Ringer Volume  
Handset  
0-6: Off-6 <6>  
0-6: Off-6 <3>  
<Ringtone 1>  
16  
*1, *2  
#G160  
#161  
Base Unit  
*6, *7  
Ringtone  
(Handset)  
Night Mode  
On/Off  
1: On0: <Off>  
#238  
#237  
#239  
27  
27  
27  
Start/End  
<23:00/06:00>  
Ring Delay  
1: 30 sec.  
2: <60 sec.>  
3: 90 sec.  
4: 120 sec.  
0: No Ringing  
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Programming  
Sub-menu 1  
Sub-menu 2  
Settings  
Code  
#173  
*2, *8  
1: <On> 0: Off  
First Ring  
*2, *13  
Main menu:  
Caller Barred”  
Operation  
Code  
#217  
Storing/Viewing bar call numbers.  
28  
*1 KX-TG6821 series: page 3  
*2 If you program these settings using one of the handsets, you do not need to program the  
same item using another handset. (KX-TG6812)  
*3 This menu is not displayed when scrolling through the display menus. It is only available in  
direct command code.  
*4 This feature allows the unit to automatically adjust the date and time each time caller  
information including date and time is received.  
To turn this feature on, select Caller ID. To turn this feature off, select Manual.  
(Caller ID subscribers only)  
To use this feature, set the date and time first (page 13).  
*5 KX-TG6812  
*6 The ringer tone may continue to play for several seconds even if the caller has already hung  
up. You may either hear a dial tone or no one on the line when you answer the call.  
*7 The preset melodies in this product (Ringtone 3- Ringtone 40) are used with  
permission of © 2012 Copyrights Vision Inc.  
*8 If you do not want the unit to ring before the caller information is received, set to Off.  
(Caller ID subscribers only)  
You can only remove the first ring if the unit rings 2 times or more by default, which depends  
on your service provider/telephone company.  
*9 Turn this feature off if you prefer not to hear key tones while you are dialling or pressing any  
keys, including confirmation tones and error tones.  
*10 If you subscribe to a Caller ID service and want to view the caller’s information after lifting up  
the handset to answer a call, turn off this feature.  
*11 The recall/flash time depends on your telephone exchange or host PBX. Contact your PBX  
supplier if necessary.  
*12 To prevent other users from joining your conversations with outside callers, turn this feature  
on.  
*13 KX-TG6811 series: page 3  
options (once, daily, or weekly) for each alarm  
time.  
Special programming  
Important:  
R Set the date and time beforehand  
(page 13).  
Alarm  
An alarm sounds at the set time for 1 minute  
1
2
M
N#720  
and is repeated 5 times at 5 minute intervals  
(snooze function). A text memo can also be  
displayed for the alarm. A total of 3 separate  
alarm times can be programmed for each  
handset. You can set one of 3 different alarm  
Select an alarm by pressing 1 to 3. a  
MOKN  
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Programming  
3
MbN: Select the desired alarm option. a  
MOKN  
Night mode  
Night mode allows you to select a period of  
time during which the handset will not ring for  
outside calls. This feature is useful for time  
periods when you do not want to be disturbed,  
for example, while sleeping. Night mode can  
be set for each handset.  
Off”  
Turns alarm off. Go to step 9.  
Once”  
An alarm sounds once at the set time.  
Daily”  
Important:  
An alarm sounds daily at the set time.  
Go to step 5.  
R Set the date and time beforehand  
(page 13).  
Weekly”  
Alarm sounds weekly at the set time(s).  
R We recommend turning the base unit ringer  
off (page 24) in addition to turning the night  
mode on. (KX-TG6821 series: page 3)  
R If you have set the alarm, the alarm sounds  
even if the night mode is turned on.  
4
Proceed with the operation according to  
your selection in step 3.  
n Once:  
Turning night mode on/off  
Enter the desired date and month. a  
MOKN  
1
2
M
N#238  
n Weekly:  
MbN: Select the desired day of the week  
and press M N. a MOKN  
MbN: Select the desired setting. a MOKN  
R If you select Off, press MeN to  
exit.  
5
6
Set the desired time. a MOKN  
3
Enter the desired hour and minute you  
wish to start this feature. a MOKN  
R You can select 24-hour or 12-hour  
clock format (AMor PM) by  
pressing *.  
Enter a text memo (10 characters max.;  
page 41). a MOKN  
7
MbN: Select the desired alarm tone. a  
MOKN  
R We recommend selecting a different  
ringer tone from the one used for  
outside calls.  
4
5
Enter the desired hour and minute you  
wish to end this feature. a MOKN  
MeN  
8
9
MbN: Select the desired snooze setting.  
a MOKN  
R When the night mode is set,  
is  
displayed.  
MOKN a MeN  
R When the alarm is set,  
is displayed.  
Changing the start and end time  
Note:  
1
2
M
N#237  
R Press M N to stop the alarm completely.  
R When the handset is in use, the alarm will  
not sound until the handset is in standby  
mode.  
Continue from step 3, “Turning night  
mode on/off”, page 27.  
Setting the ring delay  
R Press any dial key, M  
N, or M  
N to stop  
This setting allows the handset to ring during  
night mode if the caller waits long enough.  
After the selected amount of time passes, the  
handset rings. If you select No Ringing,  
the handset never rings during night mode.  
the sound but keep the snooze function  
activated.  
R If you want to make an outside call when  
the snooze function is activated, please  
stop the snooze function before making the  
call.  
1
M
N#239  
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Programming  
2
MbN: Select the desired setting. a MOKN  
a MeN  
Storing unwanted callers  
You can store up to 50 phone numbers in the  
call barred list.  
Note:  
R When the answering system answers the  
call, this feature does not work.  
(KX-TG6821 series: page 3)  
Important:  
R You must store the phone number with an  
area code in the call barred list.  
n From the caller list:  
Changing the handset name  
1
2
MCN (  
)
Each handset can be given a customised  
name (“Bob”, “Kitchen”, etc.). This is useful  
when you make intercom calls between  
handsets. You can also select whether or not  
the handset name is displayed in standby  
mode. The default setting is No. If you select  
Yeswithout entering any handset name,  
Handset 1to Handset 2is displayed.  
MbN: Select the entry to be barred. a  
M
N
3
4
5
MbN: Save CIDa MOKN  
MbN: Caller Barreda MOKN  
MbN: Yesa MOKN a MeN  
n By entering phone numbers:  
1
2
M
N#104  
1
2
M
N#217 a M  
N
Enter the desired name (max. 10  
characters; page 41).  
Enter the phone number (24 digits  
max.). a MOKN  
R If not required, go to step 3.  
R To erase a digit, press MCN.  
3
4
MOKN  
3
MeN  
MbN: Select the desired setting. a MOKN  
2 times  
Viewing/editing/erasing bar call  
numbers  
5
MeN  
1
2
M
N#217  
Incoming call barring (Caller ID  
subscribers only)  
This feature allows the unit to reject calls from  
specified phone numbers that you do not want  
to answer such as junk calls.  
When a call is received, the unit does not ring  
while the caller is being identified. If the phone  
number matches an entry in the call barred  
list, the unit emits no sound to the caller, and  
disconnects the call.  
MbN: Select the desired entry.  
R To exit, press MeN.  
3
To edit a number:  
M
MOKN a MeN  
To erase a number:  
N a Edit the phone number. a  
M
N a MbN: Yesa MOKN a MeN  
Note:  
R When editing, press the desired dial key to  
add, MCN to erase.  
Important:  
R When the unit receives a call from a  
number that is stored in the call barred list,  
the call is logged in the caller list  
Setting call restriction  
You can restrict selected handsets from  
dialling certain numbers. You can assign up to  
6 phone numbers to be restricted, and select  
which handsets are to be restricted. Storing  
area codes here prevents the restricted  
handsets from dialling any phone number in  
that area code.  
(page 30) with  
disconnected.  
after the call is  
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Programming  
Important:  
1
2
M
N#256  
R Before registering the repeater to this base  
unit, you must turn the repeater mode on.  
R Do not use more than one repeater at a  
time.  
Enter the base unit PIN (default: 0000).  
R If you forget your PIN, contact an  
authorised service centre.  
3
Select the handsets to be restricted by  
pressing 1 to 2.  
R All handsets registered to the base unit  
are displayed.  
R “ ” is displayed next to the selected  
handset numbers.  
R To cancel a selected handset, press  
Setting the repeater mode  
1
2
M
N#138  
MbN: Select the desired setting. a MOKN  
a MeN  
the same dial key again. “  
disappears.  
Note:  
R After turning the repeater mode on or off,  
may be displayed on the handset  
4
5
MOKN  
momentarily. This is normal and the  
Select a memory location by pressing 1  
to 6. a MOKN  
handset can be used once  
is displayed.  
6
Enter the phone number or area code to  
be restricted (8 digits max.). a MOKN a  
MeN  
Registering the DECT repeater  
(KX-A405) to the base unit  
R To erase a restricted number, press  
MCN.  
Note:  
R Please use a repeater that has not yet been  
registered to another unit. If the repeater is  
registered to another unit, deregister it first,  
referring to the Installation Guide for the  
DECT repeater.  
Changing the base unit PIN  
(Personal Identification Number)  
Important:  
1
Base unit:  
Proceed with the operation for your model.  
R If you change the PIN, please make note of  
your new PIN. The unit will not reveal the  
PIN to you. If you forget your PIN, contact  
an authorised service centre.  
n KX-TG6811 series: page 3  
Press and hold M N for about 5  
seconds. (No registration tone)  
1
2
M
N#132  
n KX-TG6821 series: page 3  
Press and hold M N for about 5  
seconds, until the registration tone  
sounds.  
R The next step must be completed  
within 90 seconds.  
Enter the current 4-digit base unit PIN  
(default: 0000).  
3
4
Enter the new 4-digit base unit PIN. a  
MOKN  
MbN: Yesa MOKN a MeN  
2
3
DECT repeater:  
Connect the AC adaptor, then wait until  
the  
green.  
Increasing the range of the base  
unit  
You can increase the signal range of the base  
unit by using a DECT repeater. Please use  
only the Panasonic DECT repeater noted on  
page 4. Contact your Panasonic dealer for  
details.  
indicator and  
indicator light  
Base unit:  
To exit the registration mode, press M N.  
R The registration tone stops.  
(KX-TG6821 series: page 3)  
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Caller ID Service  
phonebook, the stored name in the  
phonebook is displayed and logged in the  
caller list.  
Using Caller ID service  
Important:  
R This unit is Caller ID compatible. To use  
Caller ID features, you must subscribe to a  
Caller ID service. Contact your service  
provider/telephone company for details.  
Caller list  
Important:  
R Only 1 person can access the caller list at a  
time.  
R Make sure the unit’s date and time setting  
is correct (page 13).  
Caller ID features  
When an outside call is being received, the  
caller information is displayed.  
Caller information for the last 50 callers is  
logged in the caller list from the most recent  
call to the oldest.  
R If the unit cannot receive caller information,  
the following is displayed:  
Out of Area: The caller dials from  
an area which does not provide a Caller  
ID service.  
Private Caller: The caller  
requests not to send caller information.  
R If the unit is connected to a PBX system,  
caller information may not be properly  
received. Contact your PBX supplier.  
Viewing the caller list and calling  
back  
1
MCN (  
)
Press MCN to search from the most recent  
call, or press MDN to search from the  
oldest call.  
R If is displayed, not all of the  
information is shown. To see the  
remaining information, press MEN. To  
return to the previous screen, press  
MFN.  
3
To call back, press M  
To exit, press MeN.  
N.  
Missed calls  
If a call is not answered, the unit treats it as a  
Note:  
missed call and  
is displayed. This lets you  
R If the entry has already been viewed or  
answered, “ ” is displayed, even if it was  
viewed or answered using another handset.  
R If the call matches an entry in the call  
barred list, the number is logged with  
(page 28).  
know if you should view the caller list to see  
who called while you were away.  
Even if only one missed call in the caller list is  
viewed (page 30),  
disappears from the  
display. When you receive another new call,  
is displayed again.  
Note:  
Using the Smart Function Key  
R Even when there are unviewed missed  
calls,  
disappears from the standby  
When  
flashes slowly, there are missed calls.  
Press M N in step 1 on “Viewing the caller  
is displayed and the NR indicator  
display if the following operation is  
performed by one of the registered  
handsets:  
– Being replaced on the base unit or  
charger.  
list and calling back”, page 30.  
R Missed Callmust be set to “On” in  
“Setting the Smart Function Key”, page 14.  
R If the handset is placed on the base unit or  
charger, you need to lift up the handset to  
– Pressing MeN.  
Phonebook name display  
view the caller list after pressing M  
N.  
*1  
When caller information is received and it  
matches a phone number stored in the  
R When the unit has new messages and  
missed calls, the unit can be operated to  
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Caller ID Service  
play the new messages first and then show  
the missed calls.  
*1 KX-TG6821 series: page 3  
Editing a caller’s phone number  
before calling back  
1
2
3
4
MCN (  
MbN: Select the desired entry.  
N a MbN: Edita MOKN  
)
M
Edit the number.  
R Press dial key (0 to 9) to add, MCN to  
delete.  
5
M
N
Erasing selected caller  
information  
1
2
3
MCN (  
MbN: Select the desired entry.  
N a MbN: Yesa MOKN a MeN  
)
M
Erasing all caller information  
1
2
MCN (  
)
M
N a MbN: Yesa MOKN a MeN  
Storing caller information to the  
phonebook  
1
2
3
4
5
MCN (  
)
MbN: Select the desired entry. a M  
MbN: Save CIDa MOKN  
MbN: Phonebooka MOKN  
N
To store the name, continue from step 3,  
“Adding entries”, page 19.  
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Answering System  
Answering system  
Turning the answering  
system on/off  
Available for:  
KX-TG6821 series (page 3)  
The answering system is preset to on.  
Base unit  
The answering system can answer and record  
calls for you when you are unavailable to  
answer the phone.  
Press M  
system.  
N to turn on/off the answering  
You can also set the unit to play a greeting  
message but not to record caller messages by  
selecting Greeting Onlyas the recording  
time setting (page 38).  
R When the answering system is turned on,  
the message counter displays the total  
number of messages (old and new).  
Handset  
Important:  
1
To turn on:  
R Only 1 person can access the answering  
system (listen to messages, record a  
greeting message, etc.) at a time.  
R When callers leave messages, the unit  
records the day and time of each message.  
Make sure the date and time have been set  
correctly (page 13).  
M
N#327  
To turn off:  
M
N#328  
2
Note:  
MeN  
R When the answering system is turned on,  
is displayed next to the battery icon.  
Memory capacity (including your  
greeting message)  
The total recording capacity is about 30  
minutes. A maximum of 64 messages can be  
recorded.  
Call screening  
While a caller is leaving a message, you can  
listen to the call through the handset’s  
speaker. To adjust the speaker volume, press  
MDN or MCN repeatedly. You can answer the call  
Note:  
R When message memory becomes full:  
Messages Fullis shown on the  
handset display.  
by pressing M  
screening can be set for each handset. The  
default setting is On.  
N on the handset. Call  
– The message counter on the base unit  
flashes if the answering system is turned  
on.  
1
2
M
N#310  
MbN: Select the desired setting. a MOKN  
a MeN  
and the total number of new  
messages are not displayed on the  
handset even if the answering system is  
turned on.  
– If you use the pre-recorded greeting  
message, the unit automatically switches  
to another pre-recorded greeting  
message asking callers to call again  
later.  
– If you recorded your own greeting  
message, the same message is still  
announced to callers even though their  
messages are not recorded.  
Greeting message  
When the unit answers a call, a greeting  
message is played to callers.  
You can use either:  
– your own greeting message  
– a pre-recorded greeting message  
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Answering System  
Recording your greeting message  
Listening to messages  
using the base unit  
When new messages have been recorded,  
1
2
3
M
N#302  
MbN: Yesa MOKN  
After a beep sounds, hold the handset  
about 20 cm away and speak clearly into  
the microphone (2 minutes and 30  
seconds max.).  
M
N on the base unit flashes.  
Press M N.  
R If new messages have been recorded, the  
base unit plays back new messages.  
R If there are no new messages, the base  
unit plays back all messages.  
4
5
Press MnN to stop recording.  
MeN  
Operating the answering system  
during playback  
Using a pre-recorded greeting  
message  
Key  
Operation  
The unit provides 2 pre-recorded greeting  
messages:  
– If you erase or do not record your own  
greeting message, the unit plays a  
pre-recorded greeting asking callers to  
leave a message.  
– If the message recording time (page 38)  
is set to Greeting Only, callers’  
messages are not recorded and the unit  
plays a different pre-recorded greeting  
message asking callers to call again.  
MjN or MkN  
Adjust the speaker volume  
*1  
M
M
M
M
N
N
Repeat message  
Skip message  
Stop playback  
N
Erase currently playing  
message  
N
*1 If pressed within the first 5 seconds of a  
message, the previous message is  
played.  
Resetting to a pre-recorded greeting  
message  
Rewinding the message  
If you want to use a pre-recorded greeting  
message once you record your own greeting  
message, you need to erase your own  
greeting message.  
Press and hold M N until the unit plays the  
desired part of the message.  
R During rewinding, the base unit makes a  
continuous beeping sound. Rewinding  
speed may vary depending on the recorded  
message.  
1
2
M
N#304  
MOKN a MeN  
R At the beginning of the message, the unit  
plays the message at normal speed.  
Playing back the greeting  
message  
Fast-forwarding the message  
Press and hold M N until the unit plays the  
desired part of the message.  
R During fast-forwarding, the base unit makes  
a continuous beeping sound.  
1
2
M
N#303  
MeN  
Fast-forwarding speed may vary depending  
on the recorded message.  
R Even if you press and hold M N when the  
end of this message is played, the next  
message is played at normal speed.  
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Answering System  
Key  
Operation  
Erasing all messages  
*2  
M
N
Pause message  
Press M N 2 times while the unit is not in use.  
9 or MnN  
Stop recording  
Stop playback  
0
Turn answering system off  
Listening to messages  
using the handset  
When new messages have been recorded,  
is displayed on the handset with the total  
number of new messages.  
*3  
Erase currently playing  
message  
*4  
*5  
*6  
Erase all messages  
Reset to a pre-recorded  
greeting message  
1
To listen to new messages:  
N#323  
To listen to all messages:  
N#324  
*1 If pressed within the first 5 seconds of a  
message, the previous message is  
played.  
*2 To resume playback:  
MbN: Playa MOKN  
M
M
2
Note:  
When finished, press MeN.  
*3 You can also erase as follows:  
M
N a MbN: Erasea MOKN a MbN:  
R To switch to the receiver, press M  
N.  
Yesa MOKN  
Using the Smart Function Key  
Calling back (Caller ID  
subscribers only)  
If caller information is received for the call, you  
can call the caller back while listening to a  
message.  
When  
flashes slowly, there are new messages.  
Press M N in step 1 on “Listening to  
messages using the handset”, page 34.  
R New Messagemust be set to “On” in  
“Setting the Smart Function Key”, page 14.  
is displayed and the NR indicator  
1
2
Press M N during playback.  
MbN: Call Backa MOKN  
Operating the answering system  
M
N a  
a MOKN  
Editingthe numberbeforecallingback  
Key  
Operation  
1
2
3
Press M N during playback.  
1 or MFN  
2 or MEN  
Adjust the receiver or speaker  
volume (during playback)  
MbN: Edit & Calla MOKN  
Edit the number. a M  
N
Repeat message  
(during playback)  
*1  
Skip message  
(during playback)  
Erasing all messages  
1
2
M
N#325  
3
Enter the Settingsmenu  
Play new messages  
MbN: Yesa MOKN a MeN  
4
5
Play all messages  
6
Play greeting message  
Record greeting message  
Turn answering system on  
76  
8
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Answering System  
n By entering a phone number:  
1
2
M
N#338  
MbN: Notification toa MOKN  
a M  
Advanced new message  
alerting features  
N
3
4
MbN: Manuala MOKN  
Audible message alert  
Enter the desired name (16 characters  
max.; page 41). a MOKN  
This feature allows the base unit to beep to  
inform you of a new message arrival when  
new messages are recorded. The base unit  
beeps 2 times every minute until you listen to  
the messages, if the Base Unit Beep”  
setting is turned on. The default setting is  
Off.  
5
Enter the desired number (24 digits  
max.). a MOKN 2 times a MeN  
Turning on/off the new message alert  
setting  
1
2
M
N#339  
2
3
M
N#338  
MbN: Select the desired setting. a MOKN  
a MeN  
MbN: On/Offa MOKN  
MbN: Select the desired setting. a MOKN  
a MeN  
New message alert by a call  
This feature allows the unit to make a call to  
the pre-stored phone number and inform you  
that a new message has been received by  
announcement.  
To use this feature, you must:  
– store a phone number to which the unit  
makes the call to.  
– turn on the new message alert setting.  
After you answer the new message alert call,  
you can listen to messages from that call  
(page 36).  
Editing the set phone number  
1
2
3
4
M
N#338  
MbN: Notification toa MOKN  
N a MbN: Edita MOKN  
M
Edit the name if necessary (16 characters  
max.; page 41). a MOKN  
5
Edit the phone number if necessary (24  
digits max.). a MOKN 2 times a MeN  
Important:  
Erasing the set phone number  
R A new message alert is stopped 1 minute  
after the unit starts to call. The unit will not  
retry the call even if the call is not answered.  
1
3
4
M
N#338  
MbN: Notification toa MOKN  
N a MbN: Erasea MOKN  
M
Storing a phone number to which the  
unit makes an alert call  
MbN: Yesa MOKN a MeN  
R The new message alert setting is  
turned off.  
n From the phonebook:  
1
2
M
N#338  
MbN: Notification toa MOKN  
a M  
Activating/inactivating the remote  
access code to play messages  
N
If you activate this feature, you must enter the  
remote access code (page 36) to play the  
new message from the new message alert  
call. This is so that unauthorised parties  
cannot listen to your messages. The default  
setting is Inactivate.  
3
4
MbN: Phonebooka MOKN  
MbN: Select the desired phonebook  
entry. a MOKN a MeN  
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Answering System  
Inactivate: You can listen to the  
message by pressing 4 to play new  
messages (without entering the remote  
access code).  
Activate: You must enter your remote  
access code (page 36) and then press 4  
to play new message.  
remotely. This code prevents unauthorised  
parties from listening to your messages  
remotely.  
Important:  
R In order to operate the answering system  
remotely, you must first set a remote  
access code.  
1
2
3
M
N#338  
1
2
M
N#306  
MbN: Remote Codea MOKN  
To turn on remote operation, enter the  
desired 3-digit remote access code.  
MbN: Activateor Inactivatea  
MOKN a MeN  
3
MOKN a MeN  
Listening to messages  
Deactivating remote operation  
After you answer the new message alert, you  
can listen to the messages as follows.  
Press * in step 2 on “Remote access code”,  
page 36.  
R The entered remote access code is deleted.  
n When the remote access code is set to  
Inactivate”:  
Press 4 to play the new message during  
the announcement.  
Using the answering system  
remotely  
n When the remote access code is set to  
Activate”:  
1
2
3
Dial your phone number from a  
touch-tone phone.  
1
Enter the remote access code  
(page 36) during the announcement.  
After the greeting message starts, enter  
your remote access code.  
2
Note:  
Press 4 to play the new message.  
Follow the voice guidance prompts as  
necessary or control the unit using  
remote commands (page 36).  
R Within 10 seconds after listening to new  
messages, you can press #9 during the  
call to turn off the new message alert by a  
call feature.  
4
When finished, hang up.  
R Even if the unit makes a new message alert  
call, the handset redial list does not show  
the record.  
Voice guidance  
During remote operation, the unit’s voice  
guidance starts and prompts you to press 1  
to perform a specific operation, or press 2 to  
listen to more available operations.  
Remote operation  
Using a touch-tone phone, you can call your  
phone number from outside and access the  
unit to listen to messages or change  
answering system settings. The unit’s voice  
guidance prompts you to press certain dial  
keys to perform different operations.  
Note:  
R If you do not press any dial keys within 10  
seconds after a voice guidance prompt, the  
unit disconnects your call.  
Remote commands  
You can press dial keys to access certain  
answering system functions without waiting for  
the voice guidance to prompt you.  
Remote access code  
A 3-digit remote access code must be entered  
when operating the answering system  
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Answering System  
Key  
Operation  
1
Repeat message  
(during playback)  
Answering system settings  
*1  
2
Skip message  
(during playback)  
Number of rings before the unit  
answers a call  
You can change the number of times the  
phone rings Number of Ringsbefore the  
unit answers a call. You can select 2 to 7  
rings, or Auto.  
The default setting is 4 Rings.  
Auto: The unit’s answering system answers  
at the end of the 2nd ring when new  
4
5
6
7
9
Play new messages  
Play all messages  
Play greeting message  
Record greeting message  
Stop recording  
Stop playback  
messages have been recorded, or at the end  
of the 5th ring when there are no new  
messages. If you call your phone from outside  
to listen to new messages (page 36), you  
know that there are no new messages when  
the phone rings for the 3rd time. You can then  
hang up without being charged for the call.  
0
Turn answering system off  
*4 Erase currently playing message  
*5 Erase all messages  
*6 Reset to a pre-recorded greeting  
message (during greeting message  
playback)  
1
2
M
N#211  
*# End remote operation  
MbN: Select the desired setting. a MOKN  
(or hang up)  
*1 If pressed within the first 5 seconds of a  
message, the previous message is  
played.  
For voice mail service subscribers  
To receive voice mail and use answering  
system properly, please note the following:  
R To use the voice mail service (page 39)  
provided by your service provider/telephone  
company rather than the unit’s answering  
system, turn off the answering system  
(page 32).  
R To use this unit’s answering system rather  
than the voice mail service provided by  
your service provider/telephone company,  
please contact your service provider/  
telephone company to deactivate your  
voice mail service.  
Turning on the answering system  
remotely  
If the answering system is off, you can turn it  
on remotely.  
1
2
3
Dial your phone number from a  
touch-tone phone.  
Let the phone ring 20 times.  
R A long beep is heard.  
Enter your remote access code within 10  
seconds after the long beep.  
If your service provider/telephone company  
cannot do this:  
R The greeting message is played back.  
R You can either hang up, or enter your  
remote access code again and begin  
remote operation (page 36).  
– Set this unit’s Number of Rings”  
setting so that this unit’s answering  
system answers calls before the voice  
mail service of your service provider/  
telephone company does. It is necessary  
to check the number of rings required to  
activate the voice mail service provided  
by your service provider/telephone  
company before changing this setting.  
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Answering System  
– Change the number of rings of the voice  
mail service so that the answering  
system can answer the call first. To do  
so, contact your service provider/  
telephone company.  
Caller’s recording time  
You can change the maximum message  
recording time allowed for each caller. The  
default setting is 3 Minutes.  
1
2
M
N#305  
MbN: Select the desired setting. a MOKN  
a MeN  
Selecting “Greeting Only”  
You can select Greeting Onlywhich sets  
the unit to announce a greeting message to  
callers but not record messages.  
Select Greeting Onlyin step 2 on  
“Caller’s recording time”, page 38.  
Note:  
R When you select Greeting Only:  
– If you do not record your own message,  
the unit will play the pre-recorded  
greeting-only message asking callers to  
call again later.  
– If you use your own message, record the  
greeting-only message asking callers to  
call again later (page 33).  
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Voice Mail Service  
Voice mail service  
Voice mail is an automatic answering service  
offered by your service provider/telephone  
company. After you subscribe to this service,  
your service provider/telephone company’s  
voice mail system answers calls for you when  
you are unavailable to answer the phone or  
when your line is busy. Messages are  
recorded by your service provider/telephone  
company, not your telephone.  
When you have new messages,  
is  
displayed on the handset if message  
indication service is available. Please contact  
your service provider/telephone company for  
details of this service.  
Important:  
R If  
still remains on the display even after  
you have listened to new messages, turn it  
off by pressing and holding # for 2  
seconds.  
R To use the voice mail service provided by  
your service provider/telephone company  
rather than the unit’s answering system,  
turn off the answering system (page 32).  
For details, see page 37.  
(KX-TG6821 series: page 3)  
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Intercom/Locator  
Using the Smart Function Key  
Intercom  
You can also stop paging by pressing M  
N.  
Available for:  
KX-TG6812  
Transferring calls,  
conference calls  
Intercom calls can be made between  
handsets.  
Note:  
Available for:  
KX-TG6812  
R When paging the handset, the paged  
handset beeps for 1 minute.  
R If you receive an outside call while talking  
on the intercom, you hear 2 tones. To  
answer the call, press MeN, then press  
Outside calls can be transferred or a  
conference call with an outside party can be  
made between 2 handsets.  
M
N.  
1
During an outside call, press M N to put  
the call on hold.  
Making an intercom call  
2
3
4
MbN: Intercoma MOKN  
MbN: Select the desired unit. a MOKN  
1
2
M
N a M  
N
MbN: Select the desired unit. a MOKN  
R To stop paging, press MeN.  
Wait for the paged party to answer.  
R If the paged party does not answer,  
press M  
N to return to the outside call.  
3
When you finish talking, press MeN.  
5
To complete the transfer:  
Press MeN.  
Answering an intercom call  
R The outside call is being routed to the  
destination unit.  
To establish a conference call:  
1
2
Press M  
N to answer the page.  
When you finish talking, press MeN.  
M
N a MbN: Conferencea MOKN  
R To leave the conference, press  
MeN. The other 2 parties can  
continue the conversation.  
R To put the outside call on hold: M  
a MbN: Holda MOKN  
Using the Smart Function Key  
Press M  
N to answer the page.  
N
To resume the conference: M N a  
MbN: Conferencea MOKN  
Handset locator  
R To cancel the conference: M N a  
MbN: Stop Conferencea MOKN  
You can continue the conversation  
with the outside caller.  
You can locate a misplaced handset by  
paging it.  
1
2
Base unit: Press M N.  
R All registered handsets beep for 1  
minute.  
Answering a transferred call  
To stop paging:  
Base unit: Press M N.  
Handset: Press MeN.  
Press M  
N to answer the page.  
Using the Smart Function Key  
Press M  
N to answer the page.  
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Useful Information  
Character entry  
The dial keys are used to enter characters and numbers. Each dial key has multiple characters  
assigned to it. The characters that can be entered depend on the character entry mode  
(page 41).  
– Press MFN or MEN to move the cursor left or right.  
– Press dial keys to enter characters and numbers.  
– Press MCN to erase the character or number highlighted by the cursor. Press and hold MCN to  
erase all characters or numbers.  
– Press * (Aaa) to switch between uppercase and lowercase.  
– To enter another character located on the same dial key, press MEN to move the cursor to the  
next space, then press the appropriate dial key.  
– If you do not press any dial key within 5 seconds after entering a character, the character is  
fixed and the cursor moves to the next space.  
Character entry modes  
The available character entry modes are Alphabet (ABC), Numeric (0-9), Greek (  
),  
Extended 1 ( ), Extended 2 ( ), and Cyrillic ( ). When in these entry modes except  
Numeric, you can select which character is entered by pressing a dial key repeatedly.  
When the unit displays the character entry screen:  
MR/ECON a MbN: Select a character entry mode. a MOKN  
Note:  
R
in the following tables represents a single space.  
Alphabet character table (ABC)  
1
2 3  
4
5 6 7  
8
9 y  
z
Numeric entry table (0-9)  
z
1
2
3
4
5
6
7
8
9 y  
Greek character table (  
)
z
1
2
3
4
5
6
7
8
9 y  
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Useful Information  
Extended 1 character table (  
)
z
1
2 3  
4
5 6  
7
8
9 y  
R The following are used for both uppercase and lowercase:  
Extended 2 character table (  
)
z
1
2
3
4
5
6
7
8
9 y  
R The following are used for both uppercase and lowercase:  
Cyrillic character table (  
)
z
y
1
2
3
4
5
6
7
8
9
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Useful Information  
Error messages  
Display message  
Cause/solution  
Base no power  
or  
No link. Reconnect  
AC adaptor.  
R The handset has lost communication with the base unit. Move  
closer to the base unit and try again.  
R Unplug the base unit’s AC adaptor to reset the unit.  
Reconnect the adaptor and try again.  
R The handset’s registration may have been cancelled.  
Re-register the handset (page 47).  
R When No link.is displayed during a power failure, place  
or  
No link.  
a handset on the base unit to supply power to the base unit.  
Check Phone Line  
R The supplied telephone line cord has not been connected yet  
or not connected properly. Check the connections (page 8).  
Error  
R Recording was too short. Try again.  
Memory Full  
R The phonebook memory is full. Erase unwanted entries  
(page 19).  
R Message memory is full. Erase unwanted messages  
(page 33, 34).  
R The call barred list memory is full. Erase unwanted entries  
(page 28).  
Use rechargeable  
battery.  
R A wrong type of battery such as Alkaline or Manganese was  
inserted. Use only the rechargeable Ni-MH batteries noted on  
page 4, 6.  
You must first  
subscribe to Caller  
ID.  
R You must subscribe to a Caller ID service. Once you receive  
caller information after subscribing to a Caller ID service, this  
message will not be displayed.  
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Useful Information  
Troubleshooting  
If you still have difficulties after following the instructions in this section, disconnect the base unit’s  
AC adaptor and turn off the handset, then reconnect the base unit’s AC adaptor and turn on the  
handset.  
General use  
Problem  
Cause/solution  
The handset does not turn R Place the handset on the base unit or charger to turn on the  
on even after installing  
charged batteries.  
handset.  
The unit does not work.  
R Make sure the batteries are installed correctly (page 8).  
R Fully charge the batteries (page 9).  
R Check the connections (page 8).  
R Unplug the base unit’s AC adaptor to reset the unit and turn off  
the handset. Reconnect the adaptor, turn on the handset and  
try again.  
R The handset has not been registered to the base unit. Register  
the handset (page 47).  
The handset display is  
blank.  
R The handset is not turned on. Turn the power on (page 12).  
I cannot hear a dial tone.  
R Make sure that you are using the supplied telephone line cord.  
Your old telephone line cord may have a different wiring  
configuration.  
R The base unit’s AC adaptor or telephone line cord is not  
connected. Check the connections.  
R Disconnect the base unit from the telephone line and connect  
the line to a known working telephone. If the working  
telephone operates properly, contact our service personnel to  
have the unit repaired. If the working telephone does not  
operate properly, contact your service provider/telephone  
company.  
I cannot use the Smart  
Function Key even if the  
NR indicator is flashing  
slowly.  
R Another unit is in use. Wait and try again later.  
R The key lock feature is turned on. Turn it off (page 17).  
I cannot use the intercom  
feature.  
R This feature is available between the handsets. Although the  
handset displays Intercom, this feature is not available for  
single handset models.  
The base unit beeps.  
R New messages have been recorded. Listen to the new  
messages (page 33).  
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Useful Information  
Programmable settings  
Problem  
Cause/solution  
The display is in a  
R Change the display language (page 12).  
language I cannot read.  
I cannot activate the eco  
mode.  
R You cannot set eco mode when you set the repeater mode  
On. If required, set the repeater mode to Off(page 29).  
I cannot register a handset R You entered the wrong PIN. If you forget your PIN, contact an  
to a base unit.  
authorised service centre.  
Battery recharge  
Problem  
Cause/solution  
The handset beeps and/or R Battery charge is low. Fully charge the batteries (page 9).  
flashes.  
I fully charged the  
batteries, but  
R Clean the battery ends (  
a dry cloth and charge again.  
R It is time to replace the batteries (page 8).  
,
) and the charge contacts with  
still flashes or  
– the operating time  
seems to be shorter.  
Making/answering calls, intercom  
Problem  
is displayed.  
Cause/solution  
R The handset is too far from the base unit. Move closer.  
R The base unit’s AC adaptor is not properly connected.  
Reconnect AC adaptor to the base unit.  
R The handset is not registered to the base unit. Register it  
(page 47).  
R Activating one touch eco mode reduces the range of the base  
unit in standby mode. If required, turn eco mode off (page 14).  
Noise is heard, sound cuts R You are using the handset or base unit in an area with high  
in and out.  
electrical interference. Re-position the base unit and use the  
handset away from sources of interference.  
R Move closer to the base unit.  
R If you use a DSL/ADSL service, we recommend connecting a  
DSL/ADSL filter between the base unit and the telephone line  
jack. Contact your DSL/ADSL provider for details.  
The handset does not ring. R The ringer volume is turned off. Adjust ringer volume (page 16,  
24).  
R Night mode is turned on. Turn it off (page 27).  
The base unit does not  
ring.  
R The ringer volume is turned off. Adjust ringer volume (page 24).  
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Useful Information  
Problem  
Cause/solution  
I cannot make a call.  
R The dialling mode may be set incorrectly. Change the setting  
(page 13).  
R You dialled a call restricted number (page 28).  
R The key lock feature is turned on. Turn it off (page 17).  
Caller ID  
Problem  
Cause/solution  
Caller information is not  
displayed.  
R You must subscribe to a Caller ID service. Contact your  
service provider/telephone company for details.  
R If your unit is connected to any additional telephone  
equipment, remove and plug the unit directly into the wall jack.  
R If you use a DSL/ADSL service, we recommend connecting a  
DSL/ADSL filter between the base unit and the telephone line  
jack. Contact your DSL/ADSL provider for details.  
R Other telephone equipment may be interfering with this unit.  
Disconnect the other equipment and try again.  
Caller information is slow  
to display.  
R Depending on your service provider/telephone company, the  
unit may display the caller’s information at the 2nd ring or later.  
Set the first ring to Off(page 24).  
R Move closer to the base unit.  
Time on the unit has  
shifted.  
R Incorrect time information from incoming Caller ID changes the  
time. Set the time adjustment to Manual(off) (page 24).  
The name stored in the  
phonebook is not fully  
displayed while an outside  
call is being received.  
R Edit the phonebook entry name to fit in 1 line of text (page 19).  
Answering system  
Problem  
Cause/solution  
The unit does not record  
new messages.  
R The answering system is turned off. Turn it on (page 32).  
R The message memory is full. Erase unwanted messages  
(page 33).  
R The recording time is set to Greeting Only. Change the  
setting (page 38).  
R If you subscribe to a voice mail service, messages are  
recorded by your service provider/telephone company, not  
your telephone. Change the unit’s number of rings setting or  
contact your service provider/telephone company (page 37).  
I cannot operate the  
answering system  
remotely.  
R The remote access code is not set. Set the remote access  
code (page 36).  
R You are entering the wrong remote access code. If you have  
forgotten your remote access code, enter the remote access  
code setting to check your current code (page 36).  
R The answering system is turned off. Turn it on (page 37).  
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Useful Information  
Problem  
Cause/solution  
The unit does not emit the R If the first ring is turned off, the number of rings decreases by 1  
specified number of rings.  
from the specified number of rings.  
Liquid damage  
Problem  
Cause/solution  
Liquid or other form of  
moisture has entered the  
handset/base unit.  
R Disconnect the AC adaptor and telephone line cord from the  
base unit. Remove the batteries from the handset and leave to  
dry for at least 3 days. After the handset/base unit are  
completely dry, reconnect the AC adaptor and telephone line  
cord. Insert the batteries and charge fully before use. If the unit  
does not work properly, contact an authorised service centre.  
Caution:  
R To avoid permanent damage, do not use a microwave oven to speed up the drying process.  
Registering a handset to the base unit  
1
2
Handset:  
M
N#130  
Base unit:  
Proceed with the operation for your model.  
n KX-TG6811 series: page 3  
Press and hold M N for about 5 seconds. (No registration tone)  
n KX-TG6821 series: page 3  
Press and hold M N for about 5 seconds, until the registration tone sounds.  
R If all registered handsets start ringing, press M N again to stop, then repeat this step.  
(KX-TG6812)  
R The next step must be completed within 90 seconds.  
3
Handset:  
MOKN a Wait until Base PINis displayed. a Enter the base unit PIN (default: 0000).  
R If you forget your PIN, contact an authorised service centre.  
R When the handset has been registered successfully,  
is displayed.  
Note:  
R While registering, Base in registeringis displayed on all registered handsets.  
(KX-TG6812)  
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Useful Information  
Deregistering a handset  
1
M
N#131  
R All handsets registered to the base unit are displayed.  
2
3
MbN: Select the handset you want to cancel. a MOKN  
MbN: Yesa MOKN  
R A confirmation tone sounds.  
R The handset does not beep when cancelling its own registration.  
4
MeN  
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Index  
M
Making calls: 15  
Missed calls: 30  
Mute: 16  
Index  
N
P
Night mode: 27  
Noise reduction: 17  
Pause: 15  
Phonebook: 19  
PIN: 29  
A
Alarm: 26  
Answering calls: 15  
Answering system: 32  
Call screening: 32  
Erasing messages: 33, 34, 37  
Greeting message: 32  
Greeting only: 38  
Power failure (power back-up  
operation): 17  
Power on/off: 12  
Privacy mode: 25  
Recall/flash: 16  
Redialling: 15  
Repeater: 29  
Ringer tone: 24  
Smart Function Key (NR key): 13  
Speakerphone: 15  
Speed dial: 21  
Temporary tone dialling: 16  
Time adjustment: 24  
Transferring calls: 40  
Troubleshooting: 44  
Voice mail: 39  
Volume  
Listening to messages: 33, 34, 36  
New message alerting: 35  
Number of rings: 37  
R
Recording time: 38  
Remote access code: 36  
Remote operation: 36  
Turning on/off: 32  
Auto talk: 16, 24  
Battery: 8, 9  
Call restriction: 28  
Call share: 17  
Call waiting: 16  
Call Waiting Caller ID: 16  
Caller ID service: 30  
Caller list: 30  
Caller list edit: 31  
Chain dial: 19  
B
C
V
Receiver: 15  
Ringer (Base unit): 24  
Ringer (Handset): 16, 24  
Speaker: 15  
Character entry: 41  
Conference calls: 40  
Control type: 10  
D
Date and time: 13  
Dialling mode: 13  
Direct command code: 22  
Display  
Contrast: 24  
Language: 12  
Eco mode: 14  
Equalizer: 17  
Error messages: 43  
F
First ring: 24  
H
Handset  
Deregistration: 48  
Locator: 40  
Name: 28  
Registration: 47  
Hold: 16  
I
Incoming call barring: 28  
Intercom: 40  
K
Key lock: 17  
Keytones: 24  
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Notes  
50  
TG68xxSA(en)_0619_ver011.pdf  
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Notes  
51  
TG68xxSA(en)_0619_ver011.pdf  
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For your future reference  
We recommend keeping a record of the following information to assist with any repair under  
warranty.  
Serial No.  
Date of purchase  
(found on the bottom of the base unit)  
Name and address of dealer  
Attach your purchase receipt here.  
Helpdesk contact telephone number.: 086 15 11 047  
Sales Department:  
Private Bag X223, Halfway House, 1685, SOUTH AFRICA  
Customer Support: 086 15 11 047  
1-62, 4-chome, Minoshima, Hakata-ku, Fukuoka 812-8531, Japan  
© Panasonic System Networks Co., Ltd. 2013  
*PNQX5812ZA*  
*PNQX5812ZA*  
PNQX5812ZA TT0713YK0 (E)  
TG68xxSA(en)_0619_ver011.pdf  
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