User
Manual
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Contents
Overview
Guidelines for Transparencies and Labels ............... 20
Using Recycled Print Media ......................................... 20
Printer Maintenance ............................................ 22
Replacing The Toner Cartridge .................................... 22
Replacing the Image Drum Cartridge ....................... 23
Cleaning the LED Array .................................................. 24
Printing a Cleaning Page ............................................... 26
Problem Solving .................................................... 28
Clearing Paper Jams ....................................................... 28
Print Quality Problems .................................................. 32
Software Problems ......................................................... 34
Hardware Problems ....................................................... 37
Features .................................................................... 5
Consumables ...................................................................... 5
Options ................................................................................. 5
Operating Your Printer .......................................... 7
Using the Front Operator Panel .................................... 7
OKIPAGE 10e Front Operator Panel Reference ........ 8
OKIPAGE 10e Function Reference ............................. 12
Changing the Menu Settings ....................................... 14
Using the Printer Menu Setup ..................................... 14
Resetting the Menu ........................................................ 15
Using Power Save to Minimize Warm-up Time ..... 15
Printing the Menu ........................................................... 16
Maintenance Menu ........................................................ 16
Using Special Print Media ............................................. 16
Printing a Special Document ....................................... 17
Enhancing Print Quality................................................. 18
Printing Envelopes .......................................................... 18
Selecting Envelopes ........................................................ 19
Printing Transparencies and Adhesive Labels......... 19
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Service and Support ............................................ 38
OKIDATA ONLINE ............................................................38
Your Dealer .......................................................................39
The Okidata Customer Support Center .................... 39
Okidata Customer Service Representatives ............39
Purchasing Supplies .......................................................40
Warranty Service ..............................................................40
OKIDATA SERVICE CENTERS......................................... 41
Index ........................................................................ 43
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Consumables
Features
Overview
• Fast print speed: 10ppm with a 28 MHz RISC
microprocessor
Toner: 2,000 pages @ 5% print density (Type 5 Toner
Cartridge Kit, Part# 52109001)
• Excellent print quality: 600 dpi class output
• Large paper capacity: 250 sheet paper tray and
manual sheet/ envelope feeder plus options for
increasing paper capacity up to 850 sheets
• Memory: 4MB installed, expandable to 37MB
• Fonts: 35 PCL fonts (Agfa), 10 True Type fonts, USPS
Barcode font, OCR-A/ B supported
• Emulations: Standard HP LaserJet 5 (PCL5e), IBM
Proprinter III/ Epson FX (9-pin emulation)
• Printer drivers: Windows 95, Windows 98, Windows
3.1, Windows NT 4.0
Drum: 20,000 pages with continuous printing (Type 5
Image Drum Cartridge Kit, Part# 40433305)
Options
• 500 sheet 2nd Paper Tray/ Mechanism
(Part# 70028701)
• 100 sheet/ 50 envelope Multi-purpose Feeder
(Part# 70025101)
• 1 MB Memory Expansion Board with 2 expansion
(SIMM) sockets (Part# 70033101)
• RS-232C Serial Interface Board with 2 expansion
(SIMM) sockets (Part# 00025302)
• Interface: IEEE 1284 bi-directional parallel interface
• On-screen status monitor and interactive software
operator panel
• Energy Savings: Power is reduced when not printing
• 1 year overnight exchange warranty, 5 year warranty
on the LED printhead (overnight exchange available
in the US and Canada)
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To install the following options, a Memory Expansion
Board or RS-232C Serial Interface Board must be
installed.
• Flash Memory SIMM 4MB (Part# 70032601)
• Flash Memory SIMM 8MB (Part# 70033201)
• 4MB Memory SIMM Chip (Part# 70028801)
• 8MB Memory SIMM Chip (Part# 70033801)
• 16MB Memory SIMM Chip (Part# 70033901)
• 32MB Memory SIMM Chip (Part# 70034001)
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Using the Front Operator Panel
Operating Your
Overview
Printer
This section provides the following information:
• Using the front operator panel
• Setting printer features using the printer menu
• Using the printer software
• Using manual feed
• Printing envelopes
• Printing transparencies and labels
• Using recycled print media
Power Light
On
Printer is turned on.
Off
Printer is turned off.
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OKIPAGE 10e Front Operator Panel Reference
Ready
(Green)
Manual
Feed
Error
(Red)
(Amber)
Meaning
User Options/Switch Function
on
off
off
Ready
takes printer off
ready
print demo
page and menu page
• Quick press:
line
• Quick press:
• 2 second press:
off
off
off
Off line
print
• 5 second press:
cleaning page
blink
off
off
Processing/receiving data
pause printing
• Quick press:
(off line)
slow blink: one blink every 4 seconds
blink: one blink per second
fast blink: several blinks per second
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Ready
(Green)
Manual
Feed
Error
(Red)
(Amber)
Meaning
User Options/Switch Function
slow blink
off
off
Printing paused
resume printing
• Quick press:
(on line)
print buffer
• 2 second press:
contents
clear buffer
and reset printer
• 5 second press:
off
off
blink
Paper out
Paper jam
(feed, eject and size error)
Cover open
Printing errors
resume printing
• Quick press:
•
•
Open cover, remove paper
jam, close cover
•
•
•
slow blink: one blink every 4 seconds
blink: one blink per second
fast blink: several blinks per second
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Ready
(Green)
Manual
Feed
Error
(Red)
(Amber)
Meaning
User Options/Switch Function
blink or
fast blink
blink or
fast blink
blink or
fast blink
Hardware error
Turn off and then re-power
printer.
If still not recovered, call
service.
slow blink
Refer to on-screen status
monitor
Warning
Change image drum
Toner low
−
−
•
•
•
•
Toner sensor
slow blink: one blink every 4 seconds
blink: one blink per second
fast blink: several blinks per second
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Ready
(Green)
Manual
Feed
Error
(Red)
(Amber)
Meaning
User Options/Switch Function
off
blink
off
Ready for manual feed
Powering-on
Place sheet in manual feeder
Light on
for a few
seconds,
then off,
Light on
for a few
seconds,
then off,
Light on
for a few
seconds,
then off,
set Menu 1
• 2 second press:
and Menu 2 to factory
defaults
then blinks then blinks then blinks
until ready until ready until ready
slow blink: one blink every 4 seconds
blink: one blink per second
fast blink: several blinks per second
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OKIPAGE 10e Function Reference
Ready
(Green)
Manual
Feed
Error
(Red)
User Options/Switch Function
Print demo page and menu
(Amber)
off
quick blink
off
off
2 second press
page:
off
off
off
off
Pause printing (off line):
press
Form feed (print buffer
slow blink
2 second press
contents):
slow blink: one blink every 4 seconds
blink: one blink per second
fast blink: several blinks per second
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Ready
(Green)
Manual
Feed
Error
(Red)
User Options/Switch Function
(Amber)
off
off
blink
Resume printing (on line):
quick press
slow blink
Light on
2 second press for a few
seconds,
off
off
Light on
for a few
seconds,
then off,
Light on
for a few
seconds,
then off,
then
Set Menu 1 and Menu 2 to
factory defaults:
then off,
then blinks then
until ready blinks
blinks
until ready until ready
slow blink: one blink every 4 seconds
blink: one blink per second
fast blink: several blinks per second
E-13
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Changing the Menu Settings
The Menu provides a way to select printer operations
and features using the printer’s Printer Menu Settings.
Opera tions a nd fea tures set in your a pplica tion
!
softwa re, will override Menu settings.
Using the Printer Menu Setup
The printer menu setup is designed to perform as an
interactive software “front panel” for accessing the
printer’s menu from your computer. To invoke the
printer menu setup, open the status monitor, click the
printer setup tab, then click the Printer Menu button.
Click the Help button for an explanation of each
feature.
Printer fea tures set in your a pplica tion softwa re
will override printer menu settings.
!
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Click on the appropriate tab to see the menu settings.
Resetting the Menu
The menu can be reset to the factory (default) settings
in the Printer Reset box of the Maintenance 1 Menu
(See Maintenance Menu for information on using this
feature).
Using Power Save to Minimize Warm-up
Time
To minimize the printer’s warm-up time between print
jobs, disable the Power Save feature in the Printer
Menu Setup:
(1) Set Raster Buffer, Font Protection.
(2) Reset menu, drum count, print menu,
interface.
(3) Set display language, page placement, and
print position.
1 In Windows 95, click Start and select Programs.
We suggest tha t only experienced users should
2 Choose OKIPAGE 10e and click OKIPAGE 10e
Status Monitor.
!
cha nge these settings.
(4) Access printer hardware and firmware
information.
The Status Monitor appears.
(5) Select paper source, weight, size,
transparencies.
3 Select the Printer Setup tab and press Printer Menu.
(6) Adjust lines per page, orientation, edit size,
and select emulation (PCL, IBM , EPSON ).
(7) Set print output quality, darkness setting.
(8) Set power save, toner save.
(9) Print demo page, font page, menu settings,
cleaning page.
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4 In the Printer Menu Setup, select the Economy tab as
5 In the Power Save box, select Off.
shown below.
6 Press Apply to finalize your change.
Printing the Menu
For a printout of all menu settings including default
(factory) and user settings, firmware revisions, and total
RAM capacity:
1 Enter the Test Print tab.
2 Click Menu Print.
The menu prints.
Maintenance Menu
The Maintenance Menu includes printer maintenance
and operating functions.
Using Special Print Media
Use manual feed to print:
• Envelopes
• Labels
• Transparencies
• A special document not loaded in the paper tray, like
a single letterhead page
• Paper heavier than 28 lbs.
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3 Adjust the paper guides to the width of the media.
Printing a Special Document
If you have plain paper loaded in the paper tray and
you want to print one letterhead page or special
document, do the following:
1 Set manual feed and paper size in your software.
2 Pull down the manual feed tray.
4 Insert the sheet (letterhead: top edge in first, facing
up) until the printer grips it.
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5 Issue the print command in your software.
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3 Lift out the support bar.
Enhancing Print Quality
To enhance print quality when printing on different
types of media, you can adjust the following settings
using the printer Menu:
• Media Type - Adjust for paper thickness
• Print Mode - Select dots per inch
• Darkness Control - Adjust print density
• Toner Saving - Select proof copy quality to conserve
toner
Printing Envelopes
1 Set envelope size and landscape orientation in your
software.
4 Pull the manual feed tray down.
2 Pull out the rear exit extender until it locks.
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5 Adjust the paper guides to the width of the media.
Selecting Envelopes
• No windows, metal clasps, or snaps – they can
damage the image drum.
• Paper no heavier than 28 lb.
• Sturdy construction.
• Smooth, even surface.
• Seams down the sides, not across the middle.
• Squared-off flaps that don’t cover the print area.
• No self-sealing flaps.
6 Insert the envelope − flap down and to the left −
• Always use rear output when printing envelopes.
until the printer grips it.
Printing Transparencies and Adhesive
Labels
1 Pull out the rear exit extender until it locks
7 Issue the print command in your software.
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2 Lift out the support bar.
Guidelines for Transparencies and Labels
• Always use manual feed.
• Always use rear output when printing transparencies
and adhesive labels.
• Should be specifically made for laser printers or
photocopiers.
• Must be able to withstand heat of 200°C for 0.1
second.
• Labels should cover the entire carrier sheet-carrier
and adhesive must not be exposed to any part of
the printer.
• Use rear paper output − to reduce heat exposure
and curling.
3 Insert the label sheet with print-side up.
Using Recycled Print Media
Recycled paper should be restricted to 20% to 35%
Post Consumer Content and not exceed 50%. Paper
must be relatively stiff and have minimum edge curl.
Paper should be white and bright for maximum
contrast. The surface should be smooth, clean, and
stable electrically and dimensionally.
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Recycled paper used by OKI printers must be
specifically denoted by the paper manufacturer to be
for laser printers, or laser guaranteed or compatible.
Using media outside these specifica tions ma y ca use
problems requiring service tha t will not be covered
by OKIDATA wa rra nty or service a greements.
The following recycled paper has been tested and
approved for use in OKI printers.
• Weyerhaeuser, Lynx Opaque, 20% PCW, 20lb., 28 lb.
and Laser Copy, 20 lb.
• Union Camp Great White (Laser), 25% PCW, 20lb.,
24lb.
• International Paper, Beckett Division, Enhanced
Marble, 50% Recycled, 20% PCW, 24lb.
• International Paper, Hammermill Division, Savings
DP, 20% PCW, 20 lb.
• Georgia Pacific, GeoCycle, 20% PCW, 20lb.
• James River, WordPro Laser, 20% PCW, 20lb., 24lb.
• Warren, SpectraTech, Gloss and Matte, 10% PCW,
28lb., 32lb.
• Cross Pointe, Worx, 50% Recycled, 20% PCW
• Strathmore, Script Bright White Wove, 50% Recycled
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Printer Maintenance
Overview
This Section provides the following printer maintenance
information:
1 You will need a new toner cartridge (OKIPAGE 10
and 12 Series Type 5 Toner Kit, Part# 52109001).
2 Open the printer cover.
• Replacing the Toner Cartridge
• Replacing the Image Drum
• Cleaning the LED Array
3 Grasp the lock lever and pull towards the front of the
printer to unlock the cartridge. Carefully lift out
toner cartridge and discard the used toner cartridge.
• Printing a Cleaning Page
Loose toner powder ma y exist. Be ca reful.
Replacing The Toner Cartridge
!
Replace the toner cartridge after TONER LOW displays
on the printer’s front operator panel, or on your screen
in the Status Monitor if you have installed the printer
software. After TONER LOW displays, the printer will
print approximately 100 more sheets, then display
TONER EMPTY and stop printing. Printing will resume
when a new toner cartridge is installed.
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4 To install a new toner cartridge, follow the
Replacing the Image Drum Cartridge
instructions included in the toner cartridge kit.
When the image drum reaches 90% of its life, the
CHANGE DRUM message will display on your screen in
the Status Monitor if you have installed the printer
software. Change the image drum cartridge when the
print becomes faint or begins to deteriorate. It’s a good
idea to keep a new cartridge on hand.
5 Be sure to clean the LED array.
Drum a nd Toner a re consuma bles a nd a s such
!
a re subject to a 90-da y wa rra nty on
workma nship.
Toner Cartridge Life
1 You will need a new image drum cartridge (OKIPAGE
10 and 12 Series Type 5 Image Drum Cartridge Kit,
Part# 40433305) and a new toner cartridge
(OKIPAGE 10 and 12 Series Type 5 Toner Kit, Part#
52109001).
How long your toner cartridge lasts depends on the
print density, the percentage of the page that prints
black.
• A typical letter has 3% to 5% print density, graphics
usually have higher density.
• Higher print density means toner is used up faster.
• At 5% print density, a toner cartridge will print an
average of 2,000 pages. Remember, this is only an
average. Actual results may vary.
2 Open the printer cover.
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The first toner cartridge in your new printer has to fill
the drum reservoir and saturate the developing roller
with toner. It’s normal that the first cartridge will
produce about 1,000 pages.
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3 Lift out the used image drum cartridge with toner
cartridge installed. Dispose of properly with the
black plastic bag included with the new image drum
kit.
Printer Menu Setup” above for details.
Image Drum Cartridge Life
The life of the image drum depends on a number of
factors, including the operating temperature, humidity,
the type of paper you use, and the number of pages
per job. Each time you print or power on/ off, the drum
has to rotate to start up and to wind down. As a result,
frequent one-page print jobs will wear down your drum
more quickly than multiple-page print jobs. The image
drum cartridge should last up to 10,000 pages at 1
page per job, or 20,000 pages at 3 pages per job
(continuous printing). These numbers are
approximate, since you won’t print the same number of
pages each time, and environmental conditions and
paper type used may vary.
4 Remove the new image drum cartridge from the
package. To install the new image drum cartridge,
follow the installation instructions included in the
replacement kit.
Cleaning the LED Array
5 Be sure to reset the drum counter. See “Using the
Clean the LED array each time you install a new toner
cartridge, or if you have faded vertical areas or light
printing down a page.
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The LED array is on the underside of the printer cover.
Wipe it gently with the cleaning pad that is included in
the toner cartridge kit. You can also use a clean, soft
cloth with a small amount of rubbing alcohol on it.
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From the status monitor:
Printing a Cleaning Page
1 Click the Printer Menu button on the status monitor
The cleaning page process removes residual impurities
from printing surfaces. Printing a cleaning page helps
reduce print quality problems, such as repeated marks,
blotches, and shaded areas.
Controls tab.
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2 Click the Test Print tab.
3 Click the Cleaning… button. Follow the on-screen
instructions.
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Problem Solving
Overview
This Section provides the following problem solving
information:
Clearing Paper Jams
The error light on the printer’s opera tor pa nel
!
blinks (one blink per second) whenever there is
a pa per ja m of a ny kind.
• Clearing Paper Jams
• Print Quality Problems
• Software Problems
• Hardware Problems
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To reduce paper jams:
TRAY “n” INPUT JAM
“n” indica tes the tra yn umber in which the ja m
occurred (sta nda rd configura tion is tra y 1).
1 Slide the paper tray out of the printer.
• Do not fill tray above Paper Full mark.
• Use only recommended paper weight
- Tray: 16 to 28 lb. (60 to 105 g/ m2)
- Manual feed: 16 to 32 lb (60 to 120.5 g/ m2)
• Do not open the cover, or remove the paper tray
during a print job.
!
• Do not switch paper exit paths while printing.
• Use paper that is smooth and of high quality.
• Store paper in its ream wrapper until you are ready
to use it, and keep it away from moisture or other
conditions that can cause it to wrinkle or curl.
• Avoid printing on both sides of the paper for more
than a few pages, or preprinted documents that
have been in a photocopier.
2 Remove the sheet that did not feed.
• Try paper before you buy in quantity.
If a paper jam message displays, remove the jam using
the instructions that follow.
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3 Check the remaining sheets to make sure they’re not
TRAY “n” FEED JAM or PAPER EXIT JAM (top bin)
wrinkled or stuck together. Replace the tray.
Displays when paper exits to the top bin
4 Open and close the cover to clear the display
1 Open the cover. Lift out the image drum. Be careful:
message.
the fuser unit at the back of the printer is hot!
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2 Remove the jammed paper.
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3 Replace the image drum. Close the cover.
2 Pull the jammed paper out from the back of the
printer. Pulling from the front may damage the
printer.
3 Remove the image drum and look to make sure the
paper is cleared and no pieces are left.
PAPER EXIT JAM (rear tray)
Displays if paper exits to rear exit tray
1 Lift the top cover.
4 Replace the image drum and close the cover.
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Symptom: Page has gray background.
Print Quality Problems
Problem: Static electricity, generally from dry, cotton
Before consulting a service representative regarding a
print quality problem, check the table below to see if
there is a solution, or something you might have
overlooked.
fiber papers, causes toner to stick to background.
Solution: Change papers to an acceptable laser bond
or use a humidifier.
Symptom: Vertical white streaking or faint areas on
page.
Symptom: Blank sheets printed.
Problem: Image drum cartridge not properly installed.
Solution: Reinstall image drum cartridge.
Problem: Empty or missing toner cartridge.
Solution: Install new toner cartridge.
Problem: Toner is low and does not distribute properly
or the drum is worn out.
Solution: Replace toner cartridge. Check drum and
replace the drum, if necessary. Contact service.
Problem: LED array dirty.
Solution: Clean LED array.
Symptom: Entire page prints faintly.
Problem: Empty toner cartridge. Pages get fainter when
toner is low.
Symptom: Vertical black lines.
Problem: Scratched image drum.
Solution: Replace the image drum cartridge.
Problem: Hardware problem.
Solution: Install new toner cartridge.
Problem: LED array is dirty.
Solution: Clean LED array. (See Printer Maintenance
section.)
Solution: Contact service.
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Symptom: Fuzzy print
Symptom: Printed page is light or blurred.
Problem: Is toner low?
Problem: Dirty LED array.
Solution: Clean LED array.
Solution: Replace toner cartridge.
Problem: Is paper meant for laser printers?
Solution: Use recommended paper.
Problem: LED array is dirty.
Symptom: Distorted print
Problem: Paper path, lamp assembly, or fusing unit
problem.
Solution: Clean LED array.
Solution: Generate Cleaning Page. Contact service.
Symptom: Bold characters and dark lines are smeared.
Problem: Toner is low.
Symptom: Faded print after installation.
Problem: Toner cartridge is not correctly installed.
Solution: Install toner cartridge correctly.
Solution: Install new toner cartridge.
Symptom: Print is darker than usual.
Symptom: Smeared or blotched print.
Problem: Darkness setting is too high.
Problem: Dirty or defective fuser assembly or other
hardware problem.
Solution: Change darkness setting in the printer menu.
Solution: Generate Cleaning Page. Contact service.
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Symptom: Pages curl excessively
Software Problems
Software controls printing features. Make sure you have
selected the correct printer driver in your software. See
your software application documentation for more
information.
Problem: Printing on wrong side of paper. High
humidity.
Solution: Turn paper over in tray. Note arrow on paper
package. Install paper print side down in tray.
Problem: Moisture in paper. Improper storage.
Symptom: Status Monitor displays Checking Status
indefinitely. The Printer Menu button is greyed and
not active.
Solution: Avoid storing paper in areas of excessive
temperature changes and humidity.
Problem: High Humidity.
Problem: Bi-directional communication is not being
achieved through the printer port.
Solution: Recommended operating humidity: 20-80%
Solution: Check cable for IEEE 1284. Verify PC is set for
bi-directional printing. Remove any previously-
installed printer software that may cause conflict.
Symptom: Blank pages appear between printed pages.
Problem: Number of lines per page in software is not
equal to number of lines per page of printer.
Solution: Many software packages assume 66 lines per
page; your printer default is 60. Adjust software
accordingly, or set LINES/ Pg in Menu 1 to equal lines
per page in software.
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Symptom: Cannot get justified right margin with a
Symptom: Last page of document not printed.
proportionally spaced font.
Problem: No form feed provided at end of document.
Problem: Right justification with proportional fonts is a
software feature.
Solution: Press the ON-LINE button to take the printer
off-line, then press the FORM FEED button to eject
the final page or send the form feed code (decimal
character 12).
Solution: Check your software manual to see if this
feature is supported.
Symptom: Control codes not operating correctly.
Symptom: First line on page won’t print.
Problem: Incorrectly entered control codes.
Problem: Tops of letters extend into unprintable area,
so none of them print.
Solution: Check for confusion of letter l with number 1,
letter O with number 0; make sure you are using
upper/ lower case correctly; make sure font is
specified correctly and is available.
Solution: Set your software to print within the printable
area.
Symptom: Parts of control codes are printed at the
Symptom: Data is sent to printer, but nothing happens.
beginning of documents.
ON-LINE message appears.
Problem: Command sent is not a true printer
command, generally because the ESC character was
not sent.
Problem: Wrong interface cable.
Solution: Use correct cable. If optional Serial I/ F is
installed, make sure RS232C Serial is selected in the
Level 1 menu and RS232C Serial settings in Level 2
menu are correct.
Solution: Before sending control codes through an
application, make sure the ESC character can be
entered, and is entered properly.
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Symptom: Parts of documents are missing at the edges
Symptom: Printer’s output is below rated speed.
of the printed sheet.
Problem: Delays are caused by software formatting
routines, graphics downloads, and other application
specific factors.
Problem: Software is attempting to print beyond the
printer’s maximum image area.
Solution: Adjust software page margins to printer’s
Solution: For maximum speed, output plain text.
maximum margins (8" X 10" for standard sheets).
Symptom: Size of top margin increases with each page
Symptom: Print job started with italics, changed to
printed.
bold, but italics still output.
Problem: “Creeping text.” Number of lines per page in
software is not equal to number of lines per page of
printer.
Problem: Font selection is by priority, and italic is
“higher” than bold.
Solution: Turn italics off before turning bold on.
Solution: Many software packages assume 66 lines per
page, but your printer’s default is 60. Adjust software
accordingly, or set LINES/ Pg in Menu 1 to equal lines
per page in software.
Symptom: Printer ignores control codes sent prior to
printing a document.
Problem: In Epson FX Emulation, when command for
66 lines is sent to the printer, printer prints only 64
lines on a page, looses the 65 and 66 line and prints
67th line on the second page.
Problem: The application software automatically sends
a reset command before printing.
Solution: Embed the control codes in the text to be
printed.
Solution: Set line spacing to 35/ 216 with a software
command ESC “3” Pn (Pn=number of 216ths). Then
send the command to set the page length to 66 lines
per page, ESC C Pn (Pn = number of lines per page).
Symptom: “Garbage” prints out.
Problem: Incorrect driver is installed.
Solution: Install an appropriate driver.
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Symptom: Strange symbols appear during normal
Symptom: “Garbage” prints.
printing.
Problem: Incorrect cable configuration. (Also, see
Problem: Wrong symbol set.
“Software Problems.”)
Solution: Make sure the symbol set selected
corresponds to symbol set resident, in font card, or in
soft font.
Solution: Check cable configuration, continuity, and
length.
Symptom: Printer freezes or displays error message
Hardware Problems
Symptom: Graphic image prints partly on one page,
partly on the next.
when computer is rebooted.
Problem: Booting the computer while the printer is on
can cause a communications error.
Problem: Insufficient printer memory for this image at
this resolution.
Solution: Take printer off-line before rebooting
computer.
Solution: Change the resolution, reduce the image size,
or install more memory in your printer.
Problem: Gases are given off by forms or adhesives
passing through the hot fusing unit.
Solution: Make sure the forms you use can withstand
Symptom: Nothing happens, but printer indicates it is
ready to receive data.
heating, and provide adequate ventilation.
Problem: Configuration error.
Solution: Check cable connection; if serial, make sure
appropriate MODE command has been used (PC). If
more than one printer is available, make sure your
printer has been selected. Make sure your printer is
on-line.
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Service and Support
Overview
This information is valid for the United States and
Canada only.
OKIDATA ONLINE
Visit the OKIDATA Web Site at
for the latest information on:
This section provides the following service and support
information:
• OKI Online
• Your Dealer
• Software drivers
• Product guides
• Customer support
• Corporate information
• Dealers
• The Okidata Customer Support Center
• Okidata Customer Service Representatives
• Purchasing Supplies
• Warranty Service
• Okidata Service Centers
• Documentation
If you can’t solve your printer problem after reading this
manual, contact these sources for service or support.
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Your Dealer
Okidata Customer Service
Representatives
Consult the store where you purchased your printer, or
call 1-800-OKIDATA for the location of the nearest
authorized Okidata service dealer. Have your ZIP code
ready.
Agents are available 24 hours a day, 7 days a week.
Please be sure that you are calling from a telephone
close to your printer, so you can describe your problem
accurately. Our customer service representative are
trained on all current OKI products. They can answer
your questions regarding:
• Proof of purchase is required for warranty work. Be
sure to retain your purchase documents.
• Prices and minimum charges may vary.
• Installation of your printer
The Okidata Customer Support Center
• Determination of printer issues
• Consumer relations
For customer service, call 1-800-OKIDATA. The Okidata
Information System Automated Attendant is available
24 hours a day, 7 days a week. The system can provide
immediate assistance with:
• Availability and installation of printer drivers. (CSRs
are not trained to provide assistance with the use
of commercial software packages. Please consult
your software user’s manual for times and
availability of their support.)
• Basic printer operating procedures
• Sales and service referrals
• Parts and consumable referrals
• Product information
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Purchasing Supplies
Warranty Service
Before you order, know your printer model number
(see the front of the printer) and have the correct part
number and description of the item.
Your printer is warranted for one year from date of
purchase except for the printhead (LED imaging array),
which is warranted for a period of five years from date
of purchase. If your printer hardware should fail during
the warranty period, you have the option of returning it,
shipped prepaid to OKIDATA or an authorized service
center, or using the overnight exchange procedure (U.S.
and Canada only). See the list of OKIDATA Service
Centers or call 1-800-OKIDATA for the location of the
nearest authorized Okidata service dealer. Have your
ZIP code ready. See Limited Warranty and Overnight
Exchange in this section for more information.
Ways to Purchase
• Consult the dealer where you purchased your
printer.
• Consult an Okidata authorized sales or service
dealer.
• Call 1-800-OKIDATA for the nearest Authorized Sales
and Service location. Have your ZIP code ready for
our Customer Support Representatives.
• Check office supply catalogs or your local stationery
store. Most carry OKI brand supplies.
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Service & Repair: Canada
Okidata
2735 Matheson Blvd. East, Unit 1
Mississauga, Ontario
Canada L4W 4M8
OKIDATA SERVICE CENTERS
If you need to ship your printer to a service center,
replace it in the original packing materials. If the
original packaging in not available, contact your dealer
or 1-800-OKIDATA for shipping instructions.
Phone: 800-654-3282
Fax: 905-238-4427
For out-of-warranty repairs, allow 30 days for round trip
shipping and repair. Before shipping your printer, call
for a return authorization number (RA).
Service & Repair: Latin America
General Information (Spanish Only): 1-609-222-5276
Argentina
Okidata Service Center Locations:
Megatech
Service & Repair: USA
Okidata
Lavalle 1524
1048 Buenos Aires, Argentina
2020 Bishops Gate Blvd.
Mt. Laurel, NJ 08054
Phone/ Fax: (541) 371-4123
[Touch-Tone required]
Phone: 800-654-3282
Fax: 609-222-5247
Bra zil
Oki Data do Brasil, Ltda.
Av. Leonardo da Vinci, 1178/ 1182
Jabaquara
Sao Paulo, Brazil
Phone: 55-11-5011-1518
Fax: 55-11-5012-0267
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Chile
Teknos Comunicaciones
Peru
Teknos Comunicaciones
Santa Elena 2222
Santiago, Chile
Los Sauces 325
San Isidro, Lima 27, Peru
Phone: 56 (2) 555-5530
Phone: 511-222-1818
Fax: 56 (2) 550-2399
Fax: 511-221-5404
Colombia
Venezuela
Impact
IBM
Calle 93 Bis No 19-50
Ofic 103-105
Bogota, Colombia
Av. Ernesto Blohm
Edif. IBM, Chuao.
Caracas, Venezuela
Phone: 571-616-1385
Phone: 582-908-8111
Fax: 571-616-1386
Fax: 582-908-8895
Mexico
Oki Data de Mexico, S.A. de C.V.
Av. Insurgentes 1700 – 7 Piso
Col. Florida 01030
Phone: (525) 661-6860
Fax: (525) 661-5861
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Index
Overview
A
E
Adhesive Labels 19
emulations 5
Energy Savings 5
Envelopes 18
C
CHANGE DRUM 23
Cleaning Page 26
F
Cleaning the LED Array 24
Consumables 5
Fonts 5
OCR-A/ B 5
image drum 5
True Type 5
toner 5
Front Operator Panel 7
Customer Information Center 39
Customer Service Representatives 39
Customer Support Center 39
I
Image Drum Cartridge, replacing 23
Interface 5
D
drivers, printer 5
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L
P
Labels 19
LED Array, cleaning 24
paper capacity 5
Paper Jam
exit jam (rear tray) 31
exit jam (top bin) 30
feed jam 30
Paper Jams
clearing 28
input jam 29
print quality 5
Print Quality Problems 32
print speed 5
M
Maintenance Menu 16
Memory 5
Menu
printing 16
resetting 15
using 14
printer drivers 5
printing
cleaning page 26
enhancing quality 18
envelopes 18
O
OKIDATA Online 38
operator panel 5
operator panel, on-screen 14
Options 5
labels, adhesive 19
menu 16
special document 17
transparencies 19
Printing Envelopes 18
Purchasing Supplies 40
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S
Service and Support 38
Customer Information Center 39
Customer Service Representatives 39
Dealers 39
OKIDATA Online 38
regional service centers 41
Warranty Service 40
Web Site 38
Status Monitor 22, 23
status monitor 5, 26
Supplies, purchasing 40
T
Toner Cartridge, replacing 22
Transparencies 19
U
USPS Barcode font 5
W
Web Site 38
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