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The specifications and information regarding the products in this manual
are subject to change without notice. All statements, information, and
recommendations in this manual are believed to be accurate but are
presented without warranty of any kind, express or implied. Users must
take full responsibility for their application of any products.
The software license and limited warranty for the accompanying product
are set forth in the information packet that shipped with the product and
are incorporated herein by this reference. If you are unable to locate the
software license or limited warranty, contact your Net2Phone
representative for a copy.
The following information is for FCC compliance of Class A devices:
This equipment has been tested and found to comply with the limits for
a Class A digital device, pursuant to part 15 of the FCC rules. These
limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial
environment. This equipment generates, uses, and can radiate radio-
frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio
communications. Operation of this equipment in a residential area is
likely to cause harmful interference, in which case users will be required
to correct the interference at their own expense.
The following information is for FCC compliance of Class B devices:
The equipment described in this manual generates and may radiate
radio-frequency energy. If it is not installed in accordance with 's
installation instructions, it may cause interference with radio and
television reception. This equipment has been tested and found to
comply with the limits for a Class B digital device in accordance with the
specifications in part 15 of the FCC rules. These specifications are
designed to provide reasonable protection against such interference in a
residential installation. However, there is no guarantee that interference
will not occur in a particular installation.
Modifying the equipment without 's written authorization may result in
the equipment no longer complying with FCC requirements for Class A
or Class B digital devices. In that event, your right to use the equipment
may be limited by FCC regulations, and you may be required to correct
any interference to radio or television communications at your own
expense.
You can determine whether your equipment is causing interference by
turning it off. If the interference stops, it was probably caused by the
Net2Phone equipment or one of its peripheral devices. If the equipment
causes interference to radio or television reception, try to correct the
interference by using one or more of the following measures:
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· Turn the television or radio antenna until the interference stops.
· Move the equipment to one side or the other of the television or radio.
· Move the equipment farther away from the television or radio.
· Plug the equipment into an outlet that is on a different circuit from the
television or radio. (That is, make certain the equipment and the
television or radio are on circuits controlled by different circuit breakers
or fuses.)
Modifications to this product not authorized by Net2Phone could void
the FCC approval and negate your authority to operate the product.
Notwithstanding any other warranty herein, all document files and
software of these suppliers are provided "as is" with all faults. and the
above-named suppliers disclaim all warranties, expressed or implied,
including, without limitation, those of merchantability, fitness for a
particular purpose and non-infringement or arising from a course of
dealing, usage, or trade practice.
In no event shall Net2Phone or its suppliers be liable for any indirect,
special, consequential, or incidental damages, including, without
limitation, lost profits or loss or damage to data arising out of the use or
inability to use this manual, even if or its suppliers have been advised
of the possibility of such damages.
Max 410/420/430, Net2Phone, and the logo are registered trademarks
of , Inc. in the US and certain other countries. All other trademarks
mentioned in this document are the property of their respective owners.
Max 410/420/430 User’s Guide
Rev. 1.5.30 November 2003
Copyright © 2002, Net2Phone, Inc. All rights reserved
The use, disclosure, modification, transfer, or transmittal of this work for
any purpose, in any form, or by any means, without the written
permission of Net2Phone is strictly forbidden.
WARNING:
Handling the cord on this product will expose you to
lead, a chemical known to the State of California to
cause [cancer, and] birth defects or other
reproductive harm. Wash hands after handling.
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Max 410/420/430 User’s Guide
Table of Contents
1
WELCOME......................................................................................1
OVERVIEW.........................................................................................1
PRODUCT FEATURES ..........................................................................1
NEW FEATURES AND FUNCTIONALITY ...................................................3
PACKAGE CONTENTS..........................................................................5
SYSTEM AND SERVICE REQUIREMENTS.................................................5
General Requirements.................................................................5
Hardware Requirements..............................................................6
ABOUT THIS GUIDE .............................................................................6
Symbols.......................................................................................8
2
GETTING STARTED.......................................................................9
OVERVIEW.........................................................................................9
LOCATING YOUR FXS AND/OR FXO PORTS .......................................10
Physical Port Numbering ...........................................................10
INSTALLING THE MAX 410/420/430....................................................10
CONNECTING THE MAX TO A PBX ......................................................12
Connecting the Max 410’s FXO Ports to a PBX.........................12
Connecting the Max 420’s FXS Ports to a PBX.........................13
Connecting the Max 430’s FXS/FXO Ports to a Telephone/PBX
...................................................................................................14
CONNECTING THE MAX 420/430’S FXS PORTS TO A FAX MACHINE ......15
CONNECTING THE MAX 410/420/430 TO A LAN.......................17
CONNECTING THE MAX 410/420/430 TO A DHCP LAN ......................17
3
Obtaining the Max 420/430’s DHCP IP Address via a Telephone
Keypad.......................................................................................18
Connecting to the Max 410 through a Serial Cable ...................19
Using the HyperTerminal Emulation Program........................19
Obtaining the Max’s DHCP IP address via HyperTerminal ....21
CONNECTING TO A LAN WITH STATIC IP ADDRESSES ..........................21
Entering Static IP Addresses from a Telephone Keypad...........22
Disabling DHCP from a telephone keypad (Max 420/430).....22
Entering an IP Address from a Telephone Keypad (Max
420/430).................................................................................23
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Max 410/420/430 User’s Guide
Entering a Netmask Address from a Telephone Keypad (Max
420/430).................................................................................23
Re-enabling DHCP from a Telephone Keypad (Max 420/430)
...............................................................................................24
Entering Static IP Addresses via HyperTerminal (Max 410)...25
Turning DHCP On (or Off) from HyperTerminal .....................25
Entering an IP Address ..........................................................25
4
5
LOGGING INTO THE MAX WEB MANAGER ..............................29
OVERVIEW.......................................................................................29
LOGGING INTO THE WEB MANAGER....................................................29
USING THE MAX WEB MANAGER .............................................33
OVERVIEW.......................................................................................33
PORT CONFIGURATION .....................................................................34
NETWORK AND VOICE CONFIGURATION ..............................................34
Network Configuration Table .....................................................35
Voice Configuration Table..........................................................36
IP Configuration Table...............................................................36
CDR Configuration Table...........................................................37
Configuring Firewalls .................................................................38
ACCOUNT CONFIGURATION ...............................................................41
Single Account Management.....................................................42
Multiple Account Management...................................................43
The Login Button .......................................................................44
Announce Account Balance.......................................................44
ROUTING TABLE CONFIGURATION ......................................................44
Logical Port Numbering .............................................................45
Adding an Entry to the Current Routing Table...........................45
INTEGRATED VOICE RESPONSE (IVR) CONFIGURATION........................47
Remote IVR Configuration.........................................................47
Max-to-Max IVR Configuration...................................................51
Configuring Max-to-Max Calling .............................................52
Receiving Max-to-Max Calls...................................................54
INBOUND ALLOW LIST CONFIGURATION...............................................56
CLASS OF SERVICE CONFIGURATION..................................................58
PORT CLASS CONFIGURATION ...........................................................60
LOCAL DIALING SYSTEM....................................................................61
SYSTEM INFORMATION AND COMMANDS .............................................63
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Max 410/420/430 User’s Guide
OTHER WEB MANAGER FUNCTIONS ...................................................64
Load Default Config...................................................................64
Show Log Messages .................................................................65
Restart System ..........................................................................65
Upgrading the System Software ................................................65
Preparing for the Upgrade......................................................66
Performing the Upgrade.........................................................67
Help with your Max 410/420/430 ...............................................68
6
PLACING CALLS .........................................................................69
OVERVIEW.......................................................................................69
THE POUND KEY ..............................................................................69
PLACING CALLS TO THE PSTN ..........................................................69
Placing Calls to Destinations within North America ...................69
Placing International Calls .........................................................70
MAX-TO-MAX CALLING......................................................................70
Calling a Max 420’s FXS Port from Another Max.......................70
Calling a Max 410’s FXO Port from Another Max ......................70
7
APPENDICES ...............................................................................73
APPENDIX A – TROUBLESHOOTING ....................................................73
Installation Problems .................................................................73
Network Problems .....................................................................74
Configuration Problems .............................................................76
Calling Problems........................................................................76
Faxing Problems........................................................................77
APPENDIX B – TECHNICAL SUPPORT..................................................79
APPENDIX C – SYSTEM SPECIFICATIONS ............................................80
APPENDIX D – PHYSICAL AND LOGICAL PORT NUMBER TABLE..............82
APPENDIX E – APPROVALS AND LISTINGS...........................................83
For Max 410/ 430.......................................................................83
FCC Declaration of Conformity...............................................83
FCC Compliance Statement:..................................................83
For Max 420...............................................................................83
FCC Declaration of Conformity...............................................83
FCC Compliance Statement:..................................................83
Party responsible for product compliance: .............................84
APPENDIX F – END USER WARRANTY................................................85
8
INDEX ...........................................................................................87
iii
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Max 410/420/430 User’s Guide – Chapter 1
1
Welcome
Overview
Congratulations on purchasing the Max 410/420/430!
The Max 410/420/430 is a Voice over Internet Protocol
(VoIP) device that allows you to make multiple outgoing
calls over the Internet using a single Ethernet Local Area
Network (LAN) connection. The Max 410/420/430 works
like a gateway to convert the analog signal from your
telephones to Voice over Internet Protocol (VoIP). It then
uses the LAN’s broadband connection to send calls over
the Internet via ’s service platform. Since Net2Phone calls
bypass most of the Public Switched Telephone Network
(PSTN), the result is significant savings on long-distance
communications services.
This chapter describes:
ꢀ
ꢀ
ꢀ
ꢀ
Product Features
New Features and Functionality
Package Contents
System and Service
Requirements
ꢀ
About this Guide
Product Features
The Max 410, 420, and 430 is a stand-alone device that
connects directly into an existing LAN through an RJ-45
port. The Max 410 contains four FXO ports, Max 420
contains four FXS ports and Max 430 contains 3 FXS
ports and 1 FXO port.
FXS (Foreign EXchange Station) interfaces are used to
connect standard analog devices such as corded and
cordless telephones or fax machines. Optionally, they may
be connected to the analog trunk card on a Public Branch
1
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Max 410/420/430 User’s Guide – Chapter 1
Exchange (PBX), Automatic Public Branch Exchange
(APBX), or Key Phone System (KPS) systems. They are
used to place outgoing calls over the Internet and to
receive incoming calls from other devices.
FXO (Foreign EXchange Office) ports connect to the
analog line card on a PBX, APBX, or KPS, or to an analog
phone jack, to provide connectivity to the Max from
phones both inside and outside of the PBX system.
In addition to the FXS functions, FXO ports provide limited
Interactive Voice Response (IVR) functionality, which
includes multiple options for caller greetings, passwords,
and Internet call forwarding. This allows the Max 410 to
assume many IVR functions when the PBX does not
provide them.
A separate port with its own telephone line connection to
the PBX, or to an analog telephone, is required for every
concurrent telephone call (or conversation). For example,
if capability for 3 concurrent calls is desired, then the Max
must have at least 3 ports connected to the PBX or to
analog telephones.
The Max 410, 420, and 430 feature several proprietary
QoS (Quality of Service) enhancements, including:
ꢀ
ꢀ
ꢀ
ꢀ
G.168 echo cancellation
Voice Activity Detection (VAD)
Comfort Noise Generation (CNG)
Dynamic jitter buffer control
More feature highlights include:
ꢀ
Improved Call Quality – The Max 410, 420,
and 430 are compatible with more state-of-the-
art gateways such as Nuera and Cisco (when
available), which greatly improves the quality of
calls with reduced latency.
ꢀ
Dropped Call Prevention – The Max 410,
420, and 430 are now more reliable in retaining
calls in progress by re-establishing connections
to call controllers if an IP stream is lost. This
feature will greatly improve dropped call
problems for ADSL or Cable modem users as
well as LAN network users.
2
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Max 410/420/430 User’s Guide – Chapter 1
ꢀ
Account Balance Announcement by Port –
The Max 410, 420, and 430 have a Web
configurable toggle switch that enables the IVR
to announce the account balance or minutes
remaining on the port that the call is going
over.
ꢀ
ꢀ
Greeting Message - A greeting message will
play prior to the dialed call being sent to the
call servers.
New Password Functionality - When a user
selects Password mode or Acc/Pin/Password
mode and the password field is empty, an error
message is displayed and the password value
is not saved in flash memory.
ꢀ
ꢀ
Call Detail Record (CDR) Generation –
Administrators can select to have CDRs
generated and sent to the Max Automated
Billing System (ABS).
TX/RX Silence Detection – The Max 410,
420, and 430 detects both TX/RX silence on an
FXO port and then disconnects the call based
on the duration of call silence.
ꢀ
ꢀ
Multiple Frames per Packet Support - The
Max 410, 420, and 430 supports multiple
frames per packet on the G.732 codec.
Upgraded Vocfiles – Updated vocfile included
with software upgrade.
New Features and Functionality
Version 1.5.30 provides the following new features:
ꢀ
T.38 Fax Protocol Supported – This version
features enhanced functionality of the industry
standard T.38 fax protocol, including automatic
fax detection, built-in redundancy, and higher
success rates.
IMPORTANT: Before upgrading to version
1.5.30 to take advantage of the enhanced
T.38 functionality, please refer to the
Upgrading the System Software section on
page 65 in this Guide.
3
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Max 410/420/430 User’s Guide – Chapter 1
ꢀ
ꢀ
Inbound Allow List – The Inbound Allow List
feature for FXO ports allows the user to specify
the allowable inbound numbers that can make
use of the port for outbound calls.
Class of Service – The new Class of Service
feature sets the call authorization classes for
restricting outbound calls. Users cannot make
a call to the restricted numbers that are in both
his/her own class and a higher class.
ꢀ
Local Dialing System – This version features
the addition of the Local Dialing System, which
enables users to dial phone numbers on the
Max 410, 420, and 430 products as they
normally do on their ordinary phones. That is,
users do not have to dial an international call
access number and country code number if the
call destination is the same country where user
lives. Similarly, the area code can be omitted
for calls made to the same area. Users can
configure a dialing pattern on the Max 410,
420, or 430 that is as close as possible to the
host country's dialing pattern.
ꢀ
FTP Block – The FTP Block feature enables
the Max to block an FTP connection. For
example, if you want to upgrade the Max via
FTP, you must start the FTP server daemon in
the Max unit. This is an important security
measure to help block unwanted connections.
ꢀ
HTTP Port Change – This version includes a
feature that allows the HTTP port number to be
changed from the standard port 80 using
HyperTerminal and telnet. Changing the port
number to a number other than 80 increases
the security for users accessing the Web
Manager.
If you have an older version of the Max 410, 420, or 430
software, and you want to take advantage of these new
features, you can download the software from:
4
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Max 410/420/430 User’s Guide – Chapter 1
Package Contents
You should find the following contents in your Max 410,
420, or 430 package:
ꢀ
ꢀ
Max 410, 420, or 430 device
Power adapter
ꢀ
100-250V AC input 0.5A
+5V DC output 3.0A
ꢀ
ꢀ
ꢀ
One telephone cable (RJ-11)
User’s Guide (if not available in your package,
please contact your distributor)
ꢀ
Warranty card
System and Service Requirements
You will need the following items/services to use your Max
410, 420, and 430:
General Requirements
To configure and manage the unit, you will need:
ꢀ
ꢀ
A PC workstation with any recent Web
browser, connected to the LAN.
For the Max 410, which has FXO ports only
(for initial LAN configuration):
ꢀ
The HyperTerminal PC application
(included in all Microsoft operating
systems), or an equivalent terminal-
emulator application.
ꢀ
A standard serial cable
NOTE: On the Max 410, LAN settings must
be configured using a PC with a serial
cable connection. For details, refer to
Connecting to the Max 410 Through a
Serial Cable on page 17 of this Guide.
5
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Max 410/420/430 User’s Guide – Chapter 1
Hardware Requirements
To use the Max 410, 420, or 430, you will need:
ꢀ
ꢀ
A Max 410, 420, or 430 unit and power cord.
A Local Area Network (LAN) with a broadband
connection, which must not have proxy server
caching.
ꢀ
ꢀ
If your LAN uses static addresses you will also
need: an IP address, netmask, and gateway
address for the Max (all available from your
Network Administrator).
With FXS ports: a corded or cordless analog
telephone, and additional analog devices as
desired for each port. Optional: a PBX, APBX,
or KPS with an analog trunk card installed.
ꢀ
ꢀ
ꢀ
With FXO ports: a PBX, APBX, or KPS with an
analog line card installed.
A Net2Phone account number and PIN
(available from your reseller).
A separate port with its own telephone line
connection to the PBX, or to an analog
telephone, is required for each concurrent
telephone call desired. For example, if
capability for 3 concurrent calls is desired, then
the Max must have at least 3 ports, each
connected to the PBX or to an analog
telephone.
About this Guide
This User’s Guide, as well as the other instructional
literature that accompanies the Max 410, 420, and 430, is
intended for people who have a moderate degree of
experience installing networking equipment such as
routers, hubs, servers, and switches, and are familiar with
basic wiring and cabling practices.
In addition to this User’s Guide, the Max 410/420/430 is
shipped with a product manual containing four modules:
ꢀ
A Quick Start Guide describing hardware
installation, cabling, and configuration for a
basic, uncomplicated installation.
6
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Max 410/420/430 User’s Guide – Chapter 1
ꢀ
ꢀ
A Hardware Installation Guide describing
hardware installation, cabling, and safety-
related issues.
A User Guide outlining how to install,
configure, and use the Max.
NOTE: This Net2Phone User’s Guide,
marked with the latest version number,
supersedes the User Guide included in the
manual shipped with the device..
ꢀ
A Command Reference Guide describing
advanced configuration of the Max
410/420/430 through a serial connection.
The table below provides a brief overview of the main
topics covered in this Guide.
FOR INFORMATION ON…
GO TO…
Product features
Chapter 1, Welcome
Hardware requirements
Chapter 1, Welcome
Installing the Max 410, 420,
or 430
Chapter 2,
Getting Started
Connecting the Max to a
PBX
Chapter 2,
Getting Started
Connecting the Max 420 or
430 to a Fax Machine
Chapter 2,
Getting Started
Connecting to a DHCP LAN
Chapter 3, Connecting
the Max 410, 420, and
430 to a LAN
Connecting to a LAN with a
Static IP Address
Chapter 3, Connecting
the Max 410, 420, and
430 to a LAN
Accessing the Max’s Web
Manager
Chapter 4, Logging into
the Max Web Manager
Configuring Accounts
Chapter 5, Using the
Max Web Manager
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Max 410/420/430 User’s Guide – Chapter 1
FOR INFORMATION ON…
GO TO…
IVR Configuration
Chapter 5, Using the
Max Web Manager
Upgrading the Firmware
Chapter 5, Using the
Max Web Manager
Max-to-Max Calling
Troubleshooting
Chapter 6, Placing Calls
Chapter 7, Appendices
Chapter 7, Appendices
Technical Support
Symbols
Throughout the user’s guide, you will see information
highlighted for you with the following fun symbol icons:
SYMBOL
REPRESENTS
Chapter Description
Note
Tip
Important
8
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Max 410/420/430 User’s Guide – Chapter 2
2
Getting Started
Overview
To start using your Max 410, 420, or 430, you simply have
to:
1. Install the Max 410/420/430 unit in its location
and connect the cabling.
2. Configure the LAN settings on the Max
410/420/430 so that it communicates with your
LAN.
3. Log in to the Max 410/420/430 Web Manager.
4. Finish configuring your FXS ports via the Web
Manager.
5. Test your installation by making an Internet
telephone call.
This chapter covers the first step in the process: installing
and connecting the Max 410/420/430 to a PBX or fax
.
This chapter describes:
ꢀ
Locating your FXS and FXO
ports
ꢀ
ꢀ
Installing the Max 410/420/430
Connecting the Max 410/420/430
to a PBX
ꢀ
Connecting the Max 410/420/430
to a fax machine
9
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Max 410/420/430 User’s Guide – Chapter 2
Locating Your FXS and/or FXO
Ports
You need to be able to identify the Max’s physical port
numbers before you can begin configuring its LAN
settings.
The RJ-11 sockets are visible on the Max’s rear panel.
Figure 1, below, shows the rear panel of a Max with 4
ports.
Physical Port Numbering
Figure 1 illustrates the physical port numbering on the Max
410/420/430’s rear panel for a unit with 4 ports installed.
These numbers are referenced by the Max Web Manager
when identifying ports, setting up the Max’s features and
configuring calling accounts.
Figure 1 – Physical Port Numbering
As the illustration shows, the ports are numbered from left
to right. The left-most port is port number 1 and the last
one on the right is number 4.
Ports also have logical numbers, used by the Routing
Table, which are different from their physical numbers.
Logical port numbering is where the FXS and FXO ports
are counted separately, and the count starts from zero
instead of one (See the Routing Table Configuration
section on page 42 in this Guide).
Installing the Max 410/420/430
Proceed with installation as follows:
1. Install the unit in a well-ventilated area. If it is to
be placed on a surface rather than in a rack, be
sure that all four rubber feet are in place to allow
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Max 410/420/430 User’s Guide – Chapter 2
for proper air circulation. Do not place objects in
excess of 20 pounds on top of the unit.
IMPORTANT: Please refer to the Max
410/420/430 Hardware Installation Guide
and observe the safety precautions listed.
2. Connect an analog telephone to any one of the
FXS ports. (Max-420).
NOTE: For the Max 410, initial LAN
configuration is done via a PC connected
to the Max through its serial port, using the
HyperTerminal terminal emulator
application (or equivalent), which is
included with all Microsoft™ operating
systems. This procedure is explained in
Using the HyperTerminal Emulation
Program on page 18 in this Guide.
3. Connect the RJ-45 LAN port to a hub or switch.
4. Connect your FXS and/or FXO ports to your PBX
as per the illustrations in Figures 2, 3, and 4,
below.
11
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Max 410/420/430 User’s Guide – Chapter 2
Connecting the Max to a PBX
The following images illustrate the connections necessary
when connecting the Max 410, 420, or 430 to a PBX.
Connecting the Max 410’s FXO Ports to a
PBX
Figure 2 – Max 410 Connections to a PBX
LEGEND:
COIC/COIB: Central Office Interface Card or Board
PBX: Private Branch Exchange
PSTN: Public Switched Telephone Network
Trunk or CO Line: Line from Central Office switch
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Max 410/420/430 User’s Guide – Chapter 2
Connecting the Max 420’s FXS Ports to a
PBX
Figure 3 – Max 420 Connections to a PBX
LEGEND:
SLIC/SLIB: Subscriber Line Interface Card/Board
SLT: Single Line Terminal or Telephone (analog telephone)
Trunk or CO Line: Line from Central Office switch
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Max 410/420/430 User’s Guide – Chapter 2
Connecting the Max 430’s FXS/FXO Ports to
a Telephone/PBX
Figure 4 – Max 430 Connections to a PBX
When you have finished connecting the Max’s FXS and
FXO ports as illustrated in one of the images above, plug
the unit into a power outlet and turn it on.
Your Max 410/420/430 hardware setup is now complete.
The next step is to configure the unit to communicate with
your LAN so that you can browse the Max Web Manager.
14
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Max 410/420/430 User’s Guide – Chapter 2
Connecting the Max 420/430’s FXS
Ports to a Fax Machine
Connecting your Max 420 or 430 to a fax machine is as
simple as connecting the fax machine’s RJ-11 cable to an
FXS port on the Max 420 or 430.
To place a fax call, just use the fax machine as usual: dial
the desired number and then send the fax.
NOTE: The Max 410 will not work with a fax
machine because it has no FXS ports, only
FXO ports.
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Max 410/420/430 User’s Guide – Chapter 2
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Max 410/420/430 User’s Guide – Chapter 3
Connecting the Max
410/420/430 to a LAN
3
Whether your LAN uses DHCP or static addresses, you
can set the Max 410/420/430’s LAN configuration in either
of two ways:
ꢀ
ꢀ
via a touch-tone keypad, or
through a serial connection via the
HyperTerminal terminal-emulator application.
This section explains how to set the Max 410/420/430’s
LAN configuration using either method.
This chapter describes:
ꢀ
Connecting the Max 410/420/430
to a DHCP LAN
ꢀ
Connecting to a LAN with static
IP addresses
NOTE: On a Max 410, LAN settings must
be configured using a PC with a serial
cable connection using the HyperTerminal
terminal emulator application, which is
included with all MS operating systems.
Connecting the Max 410/420/430 to
a DHCP LAN
This section explains how to connect your Web browser to
the Max 410, 420, or 430 if your LAN uses DHCP
addressing. If your LAN uses static IP addresses, skip to
Connecting to a LAN with Static IP Addresses, on page
20 in this Guide.
The default configuration for the Max 410, 420, and 430 is
for DHCP (Dynamic Host Configuration Protocol).
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Max 410/420/430 User’s Guide – Chapter 3
Therefore, if your LAN uses DHCP, the Max
410/420/430’s IP address parameters were configured
automatically when you connected it to the LAN. In this
case, you only need to know the IP address that was
assigned to the unit by the LAN before you can browse the
Max Web Manager, Max 410/420/430’s Web-based
configuration system. If your LAN is using DHCP,
configuring the Max 410/420/430 will entail the following
steps:
1. Obtain the Max 410/420/430’s current IP address
(see Obtaining the Max 420/430’s DHCP IP
Address via a Telephone Keypad on page 17
in this Guide.).
2. Log in to the Max Web Manager.
3. Set the required configuration parameters in the
Max Web Manager.
Obtaining the Max 420/430’s DHCP IP
Address via a Telephone Keypad
The handiest way to query the Max 420’s current IP
address is usually from a telephone keypad (if an FXS port
is present). To use this procedure you will need a standard
analog corded or cordless touch-tone telephone. Get a
pencil and paper to write down the IP address.
1. Connect an analog telephone to any FXS port on
the Max 410/420/430.
2. Pick up the telephone handset and dial ***1
(***1 on the keypad).
The voice prompt responds: “Your address is…”
and the IP address is announced.
3. Write down the address and hang up the
telephone. If you need to hear the address again,
hang up the telephone, then repeat step 2.
You are now ready to finish setting up the Max
410/420/430 using the Max Web Manager. Proceed to
Chapter 4, Logging In to the Max Web Manager.
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Connecting to the Max 410 through a Serial
Cable
This section explains how to connect to the Max and
obtain its DHCP IP address. The remaining configuration
tasks can then be completed more easily via the Max Web
Manager.
NOTE: For the Max 410 units, LAN settings
can only be configured using this method.
Using the HyperTerminal Emulation Program
For this procedure you will need a standard serial cable
(D-sub 9-pin, male-to-female, straight-through connection)
as shown in Figure 5, and a PC running the
HyperTerminal terminal-emulator program (or an
equivalent), which is included with Microsoft operating
systems. It is usually found in the Programs menu, under
Accessories.
Figure 5 – Serial Cable Connection
1. With the power to the Max 410 turned OFF,
connect the cable from the unit’s serial port to
one of the PC’s serial ports. Note which of the
PC’s serial ports you are using.
2. Launch HyperTerminal and set up a new
connection.
3. In the dialog box, specify the appropriate serial
port, and set the serial communication
parameters as follows:
Baud rate
Parity
Character size
Stop Bit
19200
None
8
1
Flow Control
None
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4. Power-on the Max, then press the Enter key.
The boot messages are displayed, followed by
the command prompt n2p:>.
NOTE: n2p is the default system name with
which the unit is shipped. This can be
replaced by a system name you select, such
as MY_Max:>. To change the system name,
see System Information and Commands on
page 49 in this Guide.
5. Press the Enter key.
The Login: prompt is displayed.
6. Three default user IDs are provided:
ꢀ
ꢀ
ꢀ
root
manager
sysadm
Type one of these user IDs at the Login: prompt,
followed by the R key.
For example, type root, and then press the
Enter key.
The Password: prompt appears.
7. At the Password: prompt, type the default
password, n2p, and then press the Enter key.
The command line prompt n2p:> appears. You
are now logged in.
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NOTE:
•
The Max 410/420/430 provides
three fixed user (or manager)
names. You can change any
manager’s password, but
managers cannot be created,
deleted, or renamed.
•
Manager names and passwords are
case sensitive.
Obtaining the Max’s DHCP IP address via
HyperTerminal
If your LAN uses static addresses, refer to Entering
Static IP Addresses via HyperTerminal on page 21 in
this Guide.
1. Establish a serial connection from your computer
to the Max 410 (refer to Using the
HyperTerminal Emulation Program on page 18
in this Guide.)
2. After logging in to the Max 410, type
/config/ip at the command prompt.
The active directory changes to /config/ip
and the prompt becomes n2p:/config/ip>.
3. Type S followed by the Enter key.
The Max 410’s IP address and netmask are listed
on the screen. Write them down and keep them
for future reference.
If your LAN uses DHCP, you are now ready to finish
setting up the Max 410/420/430 using the Max Web
Manager. Proceed to Chapter 4, Logging Into the Max
Web Manager.
Connecting to a LAN with Static IP
Addresses
This section explains how to connect your Web browser to
the Max 410/420/430 if your LAN uses static IP
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addresses, using either a telephone keypad or serial
connection. The process will entail the following steps:
1. Disable DHCP in the Max 410/420/430.
2. Enter a static IP address.
3. Enter a netmask address.
4. Reset the unit.
5. Log in to the Max Web Manager.
6. Set the required configuration parameters in the
Max Web Manager.
Entering Static IP Addresses from a
Telephone Keypad
If your LAN uses static IP addresses, the most practical
way to set up the Max 420 or 430 is to enter an IP address
and netmask from a telephone keypad. You can then
finish setting up the unit while browsing the Max Web
Manager.
Disabling DHCP from a telephone keypad (Max
420/430)
Since the Max 410/420/430 is shipped with DHCP
enabled, you need to disable DHCP to use static IP
addresses. To disable DHCP, proceed as follows:
1. Connect an analog telephone to any RJ-11 port
on the Max 410/420/430.
2. Lift the handset and dial ***5 (the disable DHCP
parameter code).
The voice prompt announces, “DHCP is disabled
now. Please press pound”.
3. Press the pound key (#).
4. Hang up the telephone.
DHCP is now disabled.
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Entering an IP Address from a Telephone
Keypad (Max 420/430)
Ask your Network Administrator for the IP address that will
be assigned, the LAN’s netmask address, domain name,
and any other IP parameters that can be provided.
To enter an IP address:
1. Lift the telephone handset and dial ***2 (the IP
address parameter code).
The voice prompt responds, “Please enter your
IP address.”
2. Dial the numbers for the IP address you wish to
enter on the telephone keypad. Use the star key
(*) to replace the periods in the address and end
with the pound key (#).
For example, if you want to enter the IP address
192.168.172.19, you would enter
192*168*172*19# from your telephone keypad.
The voice prompt responds, “Your IP address
is…” and repeats the address you entered.
3. If the new address is correct, simply hang up the
telephone. If the new address is incorrect, hang
up the telephone and repeat from step 1, above.
4. Reset the Max 420 to activate the changes. To
do this, power-off the unit, wait 10 seconds, and
turn it on again.
You are now ready to finish setting up the Max 420 using
the Max Web Manager. Proceed to Chapter 3, Logging
Into the Max Web Manager.
Entering a Netmask Address from a Telephone
Keypad (Max 420/430)
To enter a netmask address:
1. Lift the handset and dial ***3 (the netmask
parameter code).
The voice prompt responds, “Please enter your
netmask.”
2. Proceed as in step 2, above, entering the desired
netmask address from the telephone keypad.
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The voice prompt responds, “Your netmask
address is…” and repeats the address you
entered.
3. If the new address is correct, simply hang up the
telephone. If the new address is incorrect, hang
up the telephone and repeat from step 1, above.
4. Reset the Max 420 to activate the changes. To
do this, power-off the unit, wait 10 seconds, and
turn it on again.
The new netmask address is now in effect.
If you are using static IP addresses, you are now ready to
finish setting up the Max 420 using the Max Web
Manager. Proceed to Chapter 4, Logging In to the Max
Web Manager.
Re-enabling DHCP from a Telephone Keypad
(Max 420/430)
If you need to re-enable DHCP in the Max 420, proceed
as follows:
1. Lift the handset and dial ***4 (the enable DHCP
parameter code).
The voice prompt announces, “DHCP is enabled
now. Please press pound.”
2. Press the pound key (#).
DHCP is now enabled.
The telephone keypad configuration parameter codes are
as follows:
Telephone Keypad Configuation Parameter Codes
Read IP address
***1
Assign static IP address
***2
***3
***4
***5
Assign netmask
DHCP enable
DHCP disable
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Entering Static IP Addresses via HyperTerminal
(Max 410)
Although many of the Max 410’s IP parameters can be set
manually through the serial connection, if desired, this
section will only show you how to set the IP address and
netmask parameters. The procedure is as follows.
NOTE: For Max 410 units, LAN settings can
only be configured by this method.
Turning DHCP On (or Off) from HyperTerminal
The Max’s default DHCP setting is DCHP enabled. Before
you can enter a static IP address, you must first disable
DHCP. (The same procedure is used to re-enable it, if
necessary.)
1. Start your HyperTerminal connection as directed
in using the HyperTerminal Emulation Program
on page 18.
2. After logging in:
a. From the root directory, type NETUTIL R to
move to the network utility directory.
b. From the n2p:/netutil> prompt, type
dhcpd disable and then press the Enter
key.
Entering an IP Address
In step 3 of Obtaining the Max’s DHCP IP Address via
HyperTerminal on page 20, the menu illustrated in Figure
6 displays:
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Figure 6 – HyperTerminal Window
To connect to the Max Web Manager, you will need to
enter at least an IP address and netmask.
To enter the Max’s IP parameters from this menu:
1. Type the number of the parameter you want to
enter or change.
2. At the Enter <parameter>: prompt, enter the
desired value.
For example:
a. Enter 1 at the menu prompt to change the IP
Address.
The Enter IP Address prompt
appears (Figure 7).
b. At the prompt, enter the IP address you wish
to assign.
The Max confirms your entry. The confirmation
scrolls by quickly, so you need to scroll up to see
it.
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Figure 7 – HyperTerminal Window (Enter IP Address)
3. When you finish making changes, reset the Max
410 to activate the changes. You may either:
ꢀ
type /system/reset at the command
line, or
ꢀ
power-off the unit, wait 10 seconds, and
turn it on again.
4. (Optional) Ping the Max from a PC, as illustrated
below, using the new IP address, to confirm that
the correct parameters have been entered and
stored successfully.
Figure 8 – Pinging the Max
The new IP address and netmask are now in effect. If you
are using static IP addresses, you are now ready to finish
setting up the Max 410 using the Max Web Manager.
Proceed to Chapter 4, Logging In to the Max Web
Manager.
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Logging into the Max
Web Manager
4
Overview
Before you can log in to the Max Web Manager, you need
to know the Max’s current IP address. To obtain its IP
address via a telephone keypad or serial connection, refer
to the procedures in Chapter 3, Connecting the Max
410/420/430 to a LAN.
This chapter describes:
ꢀ
Logging into the Max
410/420/430 Web Manager
REMINDER:
•
If you want to query the unit from a
telephone keypad, see Obtaining
the Max 420/430’s DHCP IP
Address via a Telephone Keypad
on page 17 in this Guide.
•
If you want to query the unit
through a serial cable, see
Connecting to the Max 410
through a Serial Cable on page 17
in this Guide.
Logging into the Web Manager
Once you know the Max 410/420/430’s IP address, you
are ready to log in to the unit through a Web browser as
follows:
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1. Open a new browser window and enter the Max
410/420/430’s IP address in the address box.
The Max Web Manager Door page appears.
Figure 9 – Max 410/420/430 Door Page
2. Click the enter - Open the door area.
The Network Password dialog box appears.
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Figure 10 – Network Password Dialog Box
3. Enter your User Name and Password.
NOTE: The default user name is root and the
default password is n2p.
You are now logged in. The Max Web Manager
Site Map page displays.
Figure 11 – Max Web Manager Site Map Page
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Max 410/420/430 User’s Guide – Chapter 5
Using the Max Web
Manager
5
Overview
The Max Web Manager is a powerful tool that allows you
to configure and manage your Max 410/420/430. The
menu options provide access to network, account, and
IVR configuration, just to name a few. You can also
assign the default settings to the Max 410/420/430 or
download the latest version of the firmware.
Upon logging into the Web Manager (see Chapter 4,
Logging into the Web Manager for details), the Site Map
page displays. This page outlines the menu options and
the functions within each of them. You can navigate
through the site using this page or you can use the sidebar
menu on the left-hand side of the page.
This chapter describes the pages accessible via the Web
Manager and how to use them to configure the Max
410/420/430.
This chapter describes:
ꢀ
Port Configuration
ꢀ
Network and Voice
Configuration page
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
How to configure firewalls
Account Configuration
IVR Configuration page
Current routing table
System Information page and
commands
ꢀ
Other Web Manager functions
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Port Configuration
In the Address Table Configuration table on the Port
Configuration page, you can assign a local address to
each port, allowing you to simulate a local PBX in which
the ports can easily communicate with each other.
To assign an address to a port:
1. Click the Port Configuration link on the Site
Map page or on the sidebar menu.
2. Click in the Local Address field corresponding
with the port number you would like to configure.
3. Enter the local address.
4. Click the Save button to save your setting.
Figure 12 – Port Configuration Page
Network and Voice Configuration
The Network and Voice Configuration Page contains four
separate tables:
ꢀ
ꢀ
ꢀ
ꢀ
Network Configuration
Voice Configuration
IP Configuration
CDR Configuration
To access the Network and Voice Configuration page,
click the Network and Voice Config link in the sidebar
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menu. To modify any parameters on the page, simply
enter the desired values into the respective boxes.
NOTE:
DHCP users: If your LAN uses DHCP
addresses, you do not have to configure this
page. You may proceed directly to Account
Configuration, later in this chapter.
Static address users: Your IP address and
Subnet netmask are already present in the IP
Configuration table. Now you need to enter
the additional IP parameter information you
obtained from your LAN administrator. See
the IP Configuration section for more details.
Network Configuration Table
The Network Configuration table displays the doorman IP
addresses and ports, and the TCP/UDP start ports; the
Port numbers parameters must be changed to permit
access when a LAN’s firewall permits only pre-assigned
TCP/UDP port numbers to be used.
Figure 13 – Network Configuration Table
The table includes the following fields:
ꢀ
Doorman
ꢀ
Primary IP
o
o
IP Address
Port
ꢀ
Secondary IP
IP Address
Port
o
o
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ꢀ
Client
ꢀ
ꢀ
ꢀ
ꢀ
TCP Start Port
OPAL Start Port
UDP Start Port
NIC
Voice Configuration Table
The Voice Configuration table allows you to set the Jitter
Buffer Bounds, which are used to control Quality of
Service (QoS). The default values in the Voice Lower
Bound (3) and the Voice Upper Bound (5) fields should
not normally be changed.
Figure 14 – Voice Configuration Table
IP Configuration Table
In the IP Configuration table, you can enter the Max
410/420/430’s IP-related parameters, such as Netmask
address, default gateway address, and DNS IP addresses.
Figure 15 – IP Configuration Table
If you are using a static IP address, you need to enter the
IP information in this table:
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ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
IP Address (may already be populated)
Netmask Address (may already be populated)
Default Gateway
DNS Server IP (Primary)
DNS Server IP (Secondary)
Domain Name (if applicable)
CDR Configuration Table
The CDR Configuration table allows you to enable the call
detail record (CDR) feature and assign the CDR server IP
addresses. It also displays the connection status of each
server.
Figure 16 – CDR Configuration Table
The CDR Configuration table contains the following fields:
ꢀ
CDR function enable checkbox – click to
enable the CDR feature
ꢀ
CDR Server 1 IP – to the right of the field is
the connection status:
ꢀ
Connected – the device is successfully
communicating with Max ABS
ꢀ
Disconnected – the device is not able to
communicate with Max ABS or Max ABS
is not set up
ꢀ
Idle – CDR is not enabled
ꢀ
CDR Server 2 IP – to the right of the field is
the connection status:
ꢀ
Connected – the device is successfully
communicating with Max ABS
ꢀ
Disconnected – the device is not able to
communicate with Max ABS or Max ABS
is not set up
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ꢀ
Idle – CDR is not enabled
NOTE: If a default gateway address or a
DNS server address is not used the value
0.0.0.0 must be entered into their
respective boxes. If the boxes are left
blank the modified configuration settings
will not be saved.
REMINDER: Configuration changes you
make in the Max 410/420/430 are not
applied until you reset the unit. To do this,
you may either:
ꢀ
go to the Restart System page (see
Restart System on page 52 in this
Guide) and click Restart,
ꢀ
ꢀ
type /system/reset at the
command prompt, or
power-off the unit, wait 10 seconds,
and turn it on again.
Configuring Firewalls
In Max-to-Max calling (when you call any Max unit from
another Max), if either Max is connected to a LAN that
employs a firewall, you will need to configure settings on
both the Max and the firewall before Max-to-Max calls can
be placed. This section will explain how to make the
necessary adjustments.
If your connection to the Internet utilizes a firewall, several
ports will have to be opened to allow your Net2Phone Max
gateway to make and receive calls to other Net2Phone
devices.
UDP Port 6801 must be opened. The following port
types/ranges must also be opened (the numbers displayed
are the default start points for each):
ꢀ
ꢀ
UDP Port (OPAL) 7000
TCP Port 4000
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ꢀ
UDP Port 21000
The table below explains the procedure for opening
firewall ports for your Max gateway. This example
illustrates the UDP Port (OPAL) assignments (with a
default start point of 7000) for a 4-port Max gateway.
MAX
PORT #
FIREWALL
PORT TYPE
FIREWALL
PORT
NUMBERS
1
2
3
4
UDP Port (OPAL)
UDP Port (OPAL)
UDP Port (OPAL)
UDP Port (OPAL)
7000 - 7001
7002 - 7003
7004 - 7005
7006 - 7007
In this example, the range to be opened is 7000 to 7015.
The range is determined by the following formula:
Max Default Start Port + (Number of Max Ports * 2) – 1
or in this example:
7000 + (4*2) – 1 = 7007
The table shows the firewall port assignments based on
the default start port. If the Max gateway default start
ports noted above are in conflict with your corporate
firewall settings, you may assign port numbers in the
range of 4000 to 65000 by applying the same principle
illustrated in the table.
The TCP Port and UDP Port start parameters in the
Network Configuration table must match the open firewall
ports.
If there are multiple Max gateways behind a firewall, this
process must be repeated for each unit, using different
UDP ports & TCP ports.
NOTE: The Net2Phone Max gateway will
not work behind a proxy server.
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NOTE: The TCP start port and UDP start
port parameters in the Network
Configuration table must match the open
firewall ports. If there are multiple Max
gateways behind a firewall, this process
must be repeated with different UDPPORT
& TCPPORTs for each unit.
NOTE: If you have more than one Max
behind the same firewall you must repeat
the process for each unit opening a
different UDPPORT and TCPPORT for
each.
In Max-to-Max calling (when you call a Max unit from
another Max), if either Max is connected to a LAN that
employs a firewall, you will need to configure settings on
both the Max and the firewall before Max-to-Max calls can
be placed. This section will explain how to make the
necessary adjustments.
1. On the Firewall:
a. Open UDP Port 6801.
b. Open an additional UDP Port in the range of
21000-65535.
c. Open a TCP Port in the range of 4000 –
4015 for 8 ports and 4000 – 4031 for 16
ports. This must not be the same number
port you opened in the previous step.
(The maximum number in the range is
determined by the following formula:
Maximum = 4000 + (number of ports * 2) –
1.)
2. Access the Network Configuration Table on
Max’s Network and Voice Configuration page.
After opening the appropriate UDPPORT and
TCPPORT on the firewall (or having your
Broadband Service Provider open a port on the
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firewall for your Max 410/420/430 unit), you must
specify these open ports on the Max device(s):
a. Change the TCP Start Port to the port you
opened in step 1-c. For example, if you
opened TCPPORT 21057 in step 1-c, enter
21057 for the TCP Start Port as shown in
Figure 17, below, illustrating the Network
Configuration Table on the Network and
Voice Configuration page.
b. Change the UDP Start Port to the port you
opened in step 1-b. For example, if you
opened UDPPORT 21000 in step 1-b, enter
21000 for the UDP Start Port as illustrated in
Figure 17, below.
Figure 17 – Network Configuration Table
3. After you have made the desired changes, click
the Save button at the bottom of the page to save
the new settings, then restart the Max.
The new settings should now be in effect.
NOTE: Some firewalls require the opened
port to be forwarded to the Max’s IP
address. Consult your LAN administrator
to determine if this is the case with your
firewall.
Account Configuration
Click the Account Config link to access the Account
Information page, illustrated in Figure 18 below.
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Figure 18 – Account Information Table
The Max 410/420/430 allows accounts to be managed in
either of two ways:
ꢀ
Single Account Management - All of the ports
on the Max 410/420/430 can operate from a
single account number and PIN, or
ꢀ
Multiple Account Management - You can use
a different account and PIN for each port.
The multiple DID feature enables Max 410, 420, or 430 to
receive multiple incoming calls on a single DID account.
Simply enter a single DID account, and click the Use
account for all ports button.
When you click the Announce Account Balance box in
the Account Information screen, you can now check the
remaining balance on your Net2Phone account.
Single Account Management
For single account management:
1. Click in the Account field corresponding with the
port you would like to configure, and enter a
Net2Phone account number.
2. In the PIN field, enter the Personal Identification
Number for that account.
3. Check the Use account for all ports checkbox.
4. If you wish to be able to receive incoming Max-to-
Max calls on a given port, select the Y radio
button in its Login column.
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5. Click the Save button at the bottom of the page
to save the settings.
6. Click the Restart System link on the Site Map
page and then click the Restart button to reboot
the system.
NOTE:
•
To receive Max-to-Max calls when
multiple ports are sharing a single
account, only one of the ports sharing
the account may have the Y selected.
•
Only one call at a time can be made
using any given account number. If a
net2phone account number is entered
for an FXO port in the Account
Configuration Table, the account
entered acts as a “default” account
for the port. Charges incurred by
callers through that port automatically
accrue to this account.
•
Whenever a selection in the Login
column is modified, the Max must be
restarted before the change will take
effect.
Multiple Account Management
For multiple account management:
1. For each port that is connected to a telephone or
PBX/KPS, enter the account number and PIN
that you intend to use with that port.
2. Make sure that Use account for all ports is
NOT checked.
3. Click the Save button after the desired changes
have been entered.
4. Click the Restart System link on the Site Map
page and then click the Restart button to reboot
the system.
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The Login Button
The Yes radio buttons in the Login column (shown in
Figure 18 above) are used to enable a port to receive
incoming Max-to-Max calls.
Announce Account Balance
The Max 410/420/430 lets the user designate how it will
announce the balance to the user, either by minutes
remaining, or balance in dollars remaining on the account.
You can also shut this function off if you don’t want an
announcement after a call has been placed.
This function also lets you designate the port on which the
message will be heard, allowing the user to customize
each port by the caller.
Routing Table Configuration
Click the Routing Table Config link to access the Current
Routing Table page, illustrated below.
Figure 19 – Current Routing Table Page
The Routing Table is used to set up routing between two
or more telephone extensions connected to a single Max’s
FXS ports. An entry must be added to the Current Routing
Table for each extension that must be able to receive calls
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from other extensions connected to the unit through an
FXS port, and only FXS ports can be configured for this
function.
If a customized numbering scheme is desired, entries for
each number can be added to the table.
The Current Routing Table displays the following fields for
each entry:
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
ꢀ
Index – index number
I/F – interface type
Logical Port – logical port numbers
Number – the phone number to be routed
TRNC – the truncation length *
Pre – the prefix number *
Post – the postfix number *
Valid – the validity of the table entry *
* The items marked with an asterisk are intended for
special circumstances. The items should be left
unchanged in typical applications.
Logical Port Numbering
The difference between physical and logical port
numbering is that, in logical port numbering, the FXS and
FXO ports are counted separately, and the count starts
from zero instead of one. So the first FXS port will be FXS
0, and the first FXO port will be called FXO 0.
A Physical and Logical Port Number Table (Appendix D in
this Guide) has been provided for you to write down the
positions of your FXS and FXO ports so that they are
available for future reference.
Adding an Entry to the Current Routing
Table
To add an entry to the Current Routing Table:
1. Select FXS for the interface type.
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INTERFACE TYPE
DESCRIPTION
FXS
interface for analog
telephone
VoIP
interface for IP network
2. Enter the logical number of the port, referring to
the table you prepared in Appendix D.
3. Enter the telephone or extension numbers that
are to be directed to the port using the characters
in the following table:
CHARACTER ENTRIES
0, 1, 2, 3, 4, 5,
6, 7, 8, 9, *
The characters that can
be input from a
telephone keypad
?
~
Represents any single
character
Represents a string of
characters of any length
ꢀ
ꢀ
Example 1: “1???” signifies any number
that begins with a 1, followed by any 3
digits.
Example 2: “011~” signifies any number
that begins with 011, followed by any
number of digits.
The Max 410/420/430 only uses the pound character (#)
as an end-digit indicator, so it is not needed in the call
routing table.
4. To delete an unwanted entry, simply type its
index number in the Delete Entry box and click
the Delete Entry button.
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NOTE: The two VoIP entries in the Current
Routing Table cannot be deleted, as they
are necessary for correct operation of the
Max 410/420/430 system.
After the desired changes have been entered, click the
Save button to save them. The unit must then be rebooted
as described in Restart System on page 53 to activate
the new settings.
Integrated Voice Response (IVR)
Configuration
This section describes the remote IVR and Max-to-Max
IVR configuration methods.
Remote IVR Configuration
The remote access IVR and Max-to-Max IVR supports
multiple passwords. You can enter up to ten (10) different
passwords, up to five digits each. When entering multiple
passwords, separate each password with a comma (,).
Remote access IVR is supported for FXS/FXO ports, and
Max-to-Max IVR is supported for FXO ports. For FXS
IVR, user must add the IVR access number to the routing
table for IVR access. The IVR access number can be
generated by adding an entry in the routing table with the
IVR interface type.
REMINDER: A separate port with its own
telephone line connection to the PBX or to
an analog telephone is required for each
concurrent telephone call desired. For
example if capability for 3 concurrent calls
is desired then the Max must have at least
3 ports each connected to the PBX or to an
analog telephone.
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To access the IVR Configuration page, click the Remote
IVR Config link on the Site Map page or on the sidebar
menu.
Figure 20 – Remote Access IVR Configuration Table
ꢀ
Multiple passwords are supported for more
flexibility.
ꢀ
A “Thank you” message can be enabled by
clicking the “Thank you” Message check box.
The Remote Access IVR function permits system
managers to select the announcement that will greet
callers to an FXO port, as well as the security, call
forwarding, or other options that may be applied to the
port.
The Remote Access IVR Configuration Table (Figure 20)
allows you to configure these options to suit your
requirements.
To configure the Remote IVR Configuration Table,
proceed as follows:
1. Make sure the FXO port you are configuring is
connected to the analog line card of a PBX unit.
2. Be certain that a PBX or PSTN telephone
number has been assigned to the port.
3. Select one of the following six modes for the port
(only one mode at a time may be selected):
ꢀ
IVR Off – When IVR Off is selected for a
port, callers to the port get an immediate
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VoIP dial tone and can make VoIP calls
without restriction.
ꢀ
Play Welcome Only – When this option is
selected, callers to the port hear a
welcome message, “Welcome to
Net2Phone. Please enter the number you
wish to call.” Callers can then make VoIP
calls without restriction.
ꢀ
Request Password Only – This option
prevents unauthorized access to the FXO
port on which it is set. Callers are asked to
enter a password through the telephone
keypad before access to VoIP calling is
permitted. Callers can then make VoIP
calls without restriction.
To configure this option, you must create a
password (in the port’s Password column),
which may consist of up to 5 (numeric
only) characters.
ꢀ
Request Account and PIN – This feature
requires the caller to enter a net2phone
account number and PIN before VoIP
calling is enabled. If the caller then incurs
charges while using the Max, they will
accrue to the caller’s account.
IMPORTANT: If a Net2Phone account
number is entered for an FXO port in the
Account Configuration Table (see
Configuring Accounts on page 35 in this
Guide) the account entered acts as a
“default” account for the port. Charges
incurred by callers through that port
automatically accrue to this account.
ꢀ
ꢀ
Request Password Account and PIN –
This option combines the two functions
described above.
Use Forwarding Number – Select this
IVR option for a port if you wish to have
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incoming calls to that port forwarded to a
specified number automatically, without
notice to the caller. Any PSTN telephone
number, or a net2phone account number
preceded by *72, may be entered in the
Forwarding Number column.
If a PSTN number is entered, it must
include any required preliminary digits,
such as a 1 for long-distance calling.
If Request Account and PIN or Request
Password Account and PIN is selected, and a
caller enters an incorrect or invalid account
number, the call is disconnected.
Unless this arrangement suits your needs, you
must clear any account number that may have
been entered for an FXO port in the Account
Configuration Table when Request Account and
PIN or Request Password Account and PIN
are selected.
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New York City
1.
Caller dials 5722, which is
pre-set on PBX to dial
*721234123412#, account no.
of London MAX's FXO port.
1
2
3
4
7
5
8
6
9
*
8
#
Analog Line
Card
PBX
Extension
PBX
Switch
2.
PBX sends call
to NYC MAX's
FXO port, which
is set to IVR Off.
LAN
4.
London MAX
receives call
from NYC via
the Internet.
Internet
3.
NYC MAX
sends call via
the N2P
Network and
the Internet.
Net2Phone
Network
5.
London MAX sends
call to FXO port
with account no.
1234123412.
LAN
6.
FXO port with account no. 1234123412
responds with MAX-to-MAX IVR prompt
(depending on options selected): "Please
enter your password."
PBX
Switch
(Caller enters a password.)
1
2
3
4
7
5
8
6
9
IVR continues: "Please enter the number
you wish to call."
*
8
#
(Caller enters a local London telephone
number, including London PBX's access
code for an outside line, such as "9";
for example, 9 123 4567.)
PSTN
Telephone
PSTN
7.
8.
London PBX
sends call to
local PSTN.
Telephone
connected to
line 123 4567
rings.
London
Figure 21 – Max 410/420/430 Call Flow (FXO Port)
Figure 21 illustrates the call-flow of a telephone call placed
through a Max 410/420/430’s FXO port. In this scenario,
four FXO ports are connected to the PBX in a hunt group
set up at extension 4000.
Max-to-Max IVR Configuration
NOTE: If your unit does not have FXO
ports or will not be receiving any Max-to-
Max calls, this section is not applicable.
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Click the Max to Max IVR Config link on the Site Map
page or on the sidebar menu to access the Max-to-Max
IVR Configuration Table, illustrated below in Figure 22.
Figure 22 – Max-to-Max IVR Configuration Table
Configuring Max-to-Max Calling
NOTE:
•
If the LAN to which either Max is
connected employs a firewall, you
need to configure settings on both the
Max unit and the firewall before you
can place Max-to-Max calls. For
information about configuring a
firewall, refer to Configuring Firewalls
on page 32 in this Guide.
•
In Max-to-Max calling, the receiving
port’s Account Information table
settings must be configured to permit
it to receive calls. For details, refer to
Receiving Max-to-Max Calls on page
45 in this Guide.
Callers may access a port on a remote Max 410/420/430
from another Max device (Max-to-Max) by dialing *72
followed by the receiving port’s virtual number, which is
the first ten digits of its account number.
If the receiving port is an FXS port, the telephone
connected to the port will ring.
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If the receiving port is an FXO port, it permits callers to
use its PBX as though they were on a local PBX telephone
extension, subject to the options set by the receiving unit’s
system manager in its Max-to-Max IVR Configuration
Table. Callers must use the remote PBX’s dialing plan. For
example, if PBX users at the remote site dial 9 for an
outside line, the callers must also do so.
The Max-to-Max IVR Configuration Table allows the
system manager to configure the way a Max
410/420/430’s FXO ports will respond to VoIP calls it
receives from other Max units.
In the Max-to-Max IVR Configuration Table:
1. Make sure the FXO port you are configuring is
connected to the analog line card of a PBX unit.
2. Select one of the following five modes for the port
(only one mode at a time may be selected):
ꢀ
IVR Off – When IVR Off is selected for a
port, callers to the port get an immediate
PBX dial tone and can use the PBX’s
facilities without restriction.
ꢀ
Play Welcome Only – When this option is
selected, callers to the port hear a
welcome message, “Welcome to
Net2Phone. Please enter the number you
wish to call.” It then permits them to use
the PBX as if they were on one of its local
telephones. Callers must use the remote
PBX’s dialing plan. For example, if a
PSTN number is entered, it must include
any required preliminary digits, such as 9,
to get an outside line.
ꢀ
Password Request Only – This option
prevents unauthorized access to the FXO
port on which it is set. Callers are asked to
enter a password through the telephone
keypad before access to the PBX is
permitted.
To configure this option, you must create a
password in the Password column. The
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password may consist of no more than 5
numeric characters.
ꢀ
Welcome and Password – This option
combines the two functions described
above.
IMPORTANT: If a Net2Phone account
number is entered for an FXO port in the
Account Configuration Table (see Account
Configuration on page 35 in this Guide) the
account entered acts as a “default”
account for the port. Charges incurred by
callers through that port automatically
accrue to this account.
ꢀ
Use Forwarding Number – Select this
IVR option for a port if you wish to have
incoming calls to that port forwarded to a
specified number automatically, without
notice to the caller. Any PSTN telephone
number, or a net2phone virtual number
(*72 plus the first ten digits of a net2phone
account number), may be entered in the
Forwarding Number column. If a PSTN
number is entered, it must be entered
using the PBX’s dialing plan. For example,
if PBX users dial 9 for an outside line, the
PSTN telephone number must be
preceded by a 9.
Receiving Max-to-Max Calls
For the Max 410/420/430 to be able to receive Max-to-
Max calls, the Account Information page must be
configured.
To designate a port to receive incoming Max-to-Max calls,
select the Y radio button in its Login column.
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NOTE:
•
Only one of the ports sharing a single
account may have the Y in its Login
column selected, designating it to
receive calls.
•
Each port can place outgoing calls
using the single account, which may
be acceptable when account usage is
not tracked. But note that only one
port has been designated to receive
incoming calls. Only one call at a
time can be made using any given
account number.
•
•
Whenever settings on this page are
changed, the Max must be rebooted
before the change will take effect.
See your reseller for Max-to-Max
calling rates.
Figure 23 on the next page represents the call-flow in one
type of Max-to-Max telephone call. Other calling
configurations are also possible.
See your reseller for Max-to-Max calling rates.
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New York City
1.
Caller dials 5722, which is
pre-set on PBX to dial
*721234123412#, account no.
of London MAX's FXO port.
1
2
3
4
7
5
8
6
9
*
8
#
Analog Line
Card
PBX
Extension
PBX
Switch
2.
PBX sends call
to NYC MAX's
FXO port, which
is set to IVR Off.
LAN
4.
London MAX
receives call
from NYC via
the Internet.
Internet
3.
NYC MAX
sends call via
the N2P
Network and
the Internet.
Net2Phone
Network
5.
London MAX sends
call to FXO port
with account no.
1234123412.
LAN
6.
FXO port with account no. 1234123412
responds with MAX-to-MAX IVR prompt
(depending on options selected): "Please
enter your password."
PBX
Switch
(Caller enters a password.)
1
4
7
2
5
8
8
3
6
9
#
IVR continues: "Please enter the number
you wish to call."
*
(Caller enters a local London telephone
number, including London PBX's access
code for an outside line, such as "9";
for example, 9 123 4567.)
PSTN
Telephone
PSTN
7.
8.
London PBX
sends call to
local PSTN.
Telephone
connected to
line 123 4567
rings.
London
Figure 23 -- Max-to-Max Call Flow
Inbound Allow List Configuration
This function blocks calls from unauthorized callers. The
Max 410, 420, and 430 have remote accessible ports, so
an unauthorized person can use the port without
admission control.
This feature allows the user to specify the allowable
inbound numbers that can make use of the port as shown
in Figure 24 below.
When a call comes in to the Max 410, 420, or 430, it looks
at the incoming caller ID, compares it to the list for the
port, and if the caller is in the allow list, admits the call.
The maximum number of characters in the Allow List field
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is 100. If one caller ID length is 10 digits, then the total
number of allowable callers will be 9, since the comma ( , )
that separates the different numbers occupies one digit.
The inbound allow list table contains the following
columns:
ꢀ
ꢀ
ꢀ
Port – identifies the port number that you are
configuring on the Max.
Interface – displays whether the port is an
FXO or an FXS port.
Allow List – click in this field to enter the
telephone numbers that you would like to
allow.
ꢀ
Allow All Callers radio button – this setting,
which is the default, permits all calls,
regardless of whether or not they are included
in the Allow List field for that port; it disables
the allow list feature without forcing you to
delete all the numbers in the Allow List field.
ꢀ
ꢀ
Disconnect Unauthorized Caller radio button
– if this radio button is selected, all callers who
are not in the allow list for that port will be
disconnected.
Request Account and PIN From
Unauthorized Callers radio button – if this
radio button is selected, all callers who are not
in the allow list for that port will be prompted for
their account number and PIN; callers who
enter them correctly will be permitted.
Figure 24 – Inbound Allow List
To add a number to the inbound allow list:
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1. Click in the Allow List box for the port that you
would like to configure.
2. Enter the number(s) that you would like to allow
for that port. Separate numbers with a comma
(,).
3. Select the radio button that represents how you
would like unauthorized callers to be handled.
Click one of the following radio buttons: Allow All
Callers, Disconnect Unauthorized Caller, or
Request Account and PIN From Unauthorized
Callers.
4. Click the Save button to save the setting.
A page displays the message, “Command
executed successfully.”
Class of Service Configuration
This function is to set the call authorization classes for
restricting outbound calls. There are 6 classes: A, B, C, D,
E, and U. Class A has the most outbound call access
capability. Class B has the second most outbound call
access capability, and so on. Applying the restricted first
digit string to a class means that the restriction is applied
to all lower classes and not to higher classes. Class U
has the same meaning as OFF – there is no outbound call
control.
To add restricted digits to a class definition:
1. In the ADD Command table, click the Class
drop-down menu to select the class to which you
would like to define restricted digits.
2. In the Restricted First Digit box, type up to eight
(8) digits of the number you would like to restrict.
ꢀ
For example, if you want to create a class
that does not allow outbound calls to any
numbers beginning with 1-973, you would
enter 1973.
ꢀ
You can also enter 973 to restrict callers
who do not enter the 1 prefix.
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3. Click the ADD button to save the class definition.
The restricted digits appear next to the class you
defined.
NOTE: Users cannot make a call to the
restricted numbers that are in both his/her
own class and a higher class. This feature
must work with the port class system and
the local dialing system.
To delete restricted digits from a class definition:
1. In the DEL Command table, click the Class drop-
down menu to select the class that contains the
restricted digits you would like to delete.
2. In the Restricted First Digit box, type the
restricted digits you would like to remove.
3. Click the DELETE button to delete the restricted
digits from that port class definition.
Figure 25 – Class Configurations Page
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Port Class Configuration
This function allows you to assign a call authorization
class to each port to restrict outbound calls.
There are 6 classes: A, B, C, D, E, and U. Class A has
the most outbound call access capability. Class B has the
second most outbound call access capability, and so on.
Class U has the same meaning as OFF – there is no
outbound call control.
NOTE: Class U is the default setting.
A port’s class determines its level of outbound call
capability. A port that is set to class A has the most call
capability, while a port set to class C is more restricted
and has less call capability. The authorization classes can
be defined in the Class of Service Configuration page
(covered on the previous page).
Figure 26 – Port Class Configuration Page
To assign a class to a particular port:
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1. In the Port Class Setting table, enter the port
number to which you would like to assign a class.
2. In the Class drop-down menu, select the class
you would like to assign to the specified port.
3. Click the OK button to save the class
assignment.
The class appears in the row corresponding to
the port you defined.
Local Dialing System
The local dialing system feature enables users to dial
phone numbers on the Max 410, 420, and 430 products as
they normally do on their ordinary phones. That is, users
do not have to dial an international call access number
and country code number if the call destination is the
same country where user lives. Similarly, the area code
can be omitted for calls made to the same area. Users
can configure a dialing pattern on the Max 410, 420, and
430 that is as close as possible to the host country's
dialing pattern.
Figure 27 – Local Dialing System Page
On the Local Dialing System page, enter the following
information to ensure that calls are routed correctly:
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ꢀ
ꢀ
Country Code – The access number you dial
when placing a call from another country. For
example, in the US, the country code is 1.
Area Code (city code) – The access number
for the area or city in which you live. For
example, in Newark, New Jersey (US), the
area code is 973. You can also indicate how
the area codes are to be used:
ꢀ
YES Without a Leading Zero – select this
for countries that use area codes
beginning with numbers other than zero;
for example, the US does not use leading
zeros, so this setting would apply.
ꢀ
ꢀ
With a Leading Zero – select this for
countries that use area codes beginning
with zero.
Area Codes Not Required – select this
for countries in which area codes are not
required; for example, small countries may
have only one area code.
ꢀ
ꢀ
ꢀ
International Call Prefix No. – The prefix you
dial when placing international calls. For
example, in the US, the international prefix
number is 011. (Only a single entry is allowed).
Long Distance Call Prefix No. – The access
number you dial when placing a long distance
call. For example, in the US, the long distance
prefix is 1.
Cell Phone Prefix No. – The access number
you dial when placing a call to a cell phone, if
applicable. You can separate up to 10 multiple
entries by using a comma (,).
After entering this information, you must reset the Max
410, 420, or 430 to apply the modified values.
The N2P call is made based on the local dialing system
setup environment. All the prefix numbers are
automatically added to the actual dialed numbers.
For example, if the user placed a call to a local phone
number, the N2P call is made by the Max 410, 420, or 430
with the international call access number, country code
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number, and area code number added to the local phone
number.
By placing this information in the Local Dialing System:
ꢀ
the user does not have to dial his/her
telephone country code for domestic calls, and
ꢀ
the user does not have to dial his/her
telephone area code for local calls.
System Information and
Commands
Click the System Information link to access the System
Information page, illustrated below.
Figure 28 – System Information Page
The System Information page displays:
ꢀ
System Name Change
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ꢀ
ꢀ
Current System Name -- the current
name assigned to the Max
Changing System Name – allows you to
enter a new system name
ꢀ
Change Password
ꢀ
ꢀ
ꢀ
Current Login – the user name currently
logged into the Max Web Manager
Current Password – the current
password assigned to the user name
New Password – allows you to enter a
new password to be associated with the
current login
ꢀ
Confirm New Password – confirms the
password entered in the New Password
field
ꢀ
Current System Version
ꢀ
Hardware Version – the version of the
Max device
ꢀ
Software Version – the firmware version
The system manager has the options of changing the
system name and the current password.
To change entries on this page, just enter the new
information into the desired fields, click the Save button,
and restart the Max.
If changes are made on this page, the system must be
restarted as discussed in Restart System on page 62
before the changes take effect.
Other Web Manager Functions
Load Default Config
Click the Load Default Config link to access the Click to
load factory settings page, illustrated below.
Figure 29 – Load Default Configuration Page
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Click the Load button to restore the Max 410/420/430’s
default factory configuration.
CAUTION: This command causes all of
your configuration settings and parameter
values to be deleted.
Show Log Messages
Click the Show Log Messages link to access the Current
System Log Messages page, illustrated below.
Figure 30 – Show Log Messages Page
Restart System
Click the Restart System link to access the Restart
System page, illustrated below.
To restart the system, click the Restart button.
Figure 31 – Restart System Page
Upgrading the System Software
Click the Download Latest Firmware link to access the
Software Upgrade page, illustrated below.
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Figure 32 – Download Latest Firmware Page
IMPORTANT: Before upgrading to version
1.5.30, you should follow the Preparing for
the Upgrade section below to ensure that
the Max’s fax features will work properly.
Preparing for the Upgrade
BEFORE upgrading to version 1.5.30, follow these
procedures:
1. If you do not have a copy of your Max 410/420/430
configuration settings, including any fields that you
modified from the original factory default settings, you
may want to take a snapshot of the settings for future
reference. Simply print each configuration page from
the Web Manager and save the hard copy for future
reference.
2. Check the FAX Only port settings via the Web
Manager. If any ports are set to Yes (Y), you must
clear the settings before upgrading. Doing so will
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Max 410/420/430 User’s Guide – Chapter 5
ensure that after the upgrade, the faxes will be
transmitted using the T.38 fax protocol on the
Net2Phone network.
a. In the Web Manager, click the Account Config
link in the sidebar menu.
b. For each port that has a setting of Y in the FAX
Only field, click the N radio button. If no ports
are set to Y, you can proceed to the Performing
the Upgrade section below.
c. Click the Save Changes button at the bottom of
the page to save the settings.
Once you have completed this procedure, proceed to the
following section, Performing the Upgrade.
Performing the Upgrade
To upgrade the Max firmware:
1. Click the Download button to download the
executable file to the C:\Net2Phone\Upgrade folder.
2. Open your Windows Explorer and navigate to the
C:/net2phone/upgrade folder. Double-click the
max4x0up.exe file to begin the upgrade process.
3. You will be prompted for the following information:
a. User Name
b. Password
c. Max IP Address
4. Follow the remaining prompts to complete the
upgrade.
If you encounter any problems after you have upgraded
the Max, including faxing, calling, receiving calls, etc., re-
load the factory default settings and re-enter your
configuration settings.
To re-load the factory default settings and re-enter
your configuration settings:
1. In the Web Manager, click the Load Default Config
link in the sidebar menu.
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Max 410/420/430 User’s Guide – Chapter 5
2. Click the Load button.
3. Reboot the device.
4. In the Web Manager, re-enter any settings that you
may have modified from the original default
configuration based on the configuration settings that
you printed out before the upgrade.
NOTE: If you encounter problems with the
Max after upgrading, Net2Phone
recommends that you reset the factory
defaults and re-enter your settings.
Help with your Max 410/420/430
Click the Help link (shown below in Figure 32) to directly
connect with the Net2Phone Partner Support website.
From this site you can access FAQs, product
documentation, and the latest software downloads for your
Max product.
Figure 33 – Help Page
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Max 410/420/430 User’s Guide – Chapter 6
6
Placing Calls
Overview
With the Max 410/420/430, you can quickly and easily
place calls next door or overseas! This chapter describes
how to make regular phone calls and Max-to-Max calls.
This chapter describes:
ꢀ
The pound key
ꢀ
How to place regular calls with
the Max 410/420/430 (via the
PSTN)
ꢀ
How to place Max-to-Max calls
The Pound Key
The pound key (#) is used by the Max to indicate the end
of a dial string. If the pound key is omitted, the Max waits
three seconds for additional input, and then places the
call. This delay is adjustable through a HyperTerminal
connection.
Placing Calls to the PSTN
Placing Calls to Destinations within North
America
Pick up the handset on a telephone connected to one of
the Max 420’s ports and dial:
1 + the area code + the local number + the # key.
For example, if the area code is 212 and the local number
is 555-6791, you would dial 1 212 5556971 #.
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Max 410/420/430 User’s Guide – Chapter 6
Placing International Calls
Pick up the handset and dial:
011 + the country code + the city code + the local number
+ the # key.
For example, if the country code is 9, the city code is 81
and the local number is 223-4567, you would dial 011 9 81
2234567 #.
Max-to-Max Calling
Calling a Max 420’s FXS Port from Another
Max
We will imagine that you are calling from a telephone
connected to your Max’s FXS port in New York City to a
telephone connected to a Max’s FXS port in Los Angeles.
The account number assigned to the remote Max’s port is
1234567890.
1. Dial *72 1234567890 #.
2. The telephone attached to the port in Los
Angeles rings.
Calling a Max 410’s FXO Port from Another
Max
Let us imagine that you are planning a trip to England and
you need to call Windsor Castle’s 24 hr. information line.
To call from London, you would dial 0753 (the city code) +
831118 (the local number). To place the call directly from
your PBX extension in your office in the US, you would
dial 011 01 753 831118 (omitting the 0 before the city
code).
We will place the call as a Max-to-Max call, using the Max
410 in your company’s New York City office and the Max
410 in your company’s London office.
Before we place the call, let us assume the following
conditions.
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Max 410/420/430 User’s Guide – Chapter 6
On the New York City (local) Max unit:
ꢀ
The New York City Max’s four FXO ports have
been configured for Max-to-Max calling and
their Max-to-Max IVR setting is IVR Off.
ꢀ
Extension number 4000 on the PBX has been
assigned to this group. The group is configured
on the PBX as a hunt group so that, when
4000 is dialed from an extension on the PBX,
the PBX connects the caller to the first
available unoccupied port on the Max within
the group.
On the London (remote) Max unit:
ꢀ
The account number of the London unit is
1234567890.
ꢀ
The Welcome and Password option has been
selected on that unit’s Max-to-Max IVR Config
table.
Now we can proceed with the call.
1. Dial 4000 from your office PBX extension.
You hear an Internet dial tone.
2. Dial *72 + the remote FXO port’s account
number, e.g., *72 1234567890 #.
The Max in the London office greets you,
“Welcome to . Please enter your password.”
3. Enter the password.
The Max in London responds, “Please enter the
number you wish to call.”
4. Enter Windsor Castle’s city code and local
number as if you were dialing an inter-city call
from London: 0753 831118.
The voice prompts you receive from the remote
unit would depend on how its Max-to-Max IVR
options were configured.
Depending on the options set by the remote system’s
manager:
ꢀ
you might immediately be asked for a number
you wish to call,
ꢀ
you might be asked for a password, or
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Max 410/420/430 User’s Guide – Chapter 6
ꢀ
your call may be automatically forwarded to
another number (without any notification to
you).
NOTE:
•
If the LAN to which either Max is
connected employs a firewall, you
need to configure settings on both
the Max unit and the firewall before
you can place Max-to-Max calls. For
information about configuring a
firewall, refer to Configuring Firewalls
on page 32 in this Guide.
•
•
In Max-to-Max calling, the receiving
port’s Account Information table
settings must be configured to permit
it to receive calls. For details, refer to
Receiving Max-to-Max Calls on page
45 in this Guide.
Refer to your Reseller for information
about ’s Max-to-Max calling rates.
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Max 410/420/430 User’s Guide – Appendix
7
Appendices
Appendix A – Troubleshooting
Installation Problems
If there appears to be a malfunction, first check all cables
and connections. If these appear to be in order, see the
following table for specific troubles and solutions.
SYMPTOM
POSSIBLE
CAUSE
CORRECTIVE
ACTION
Power LED off
Power source
switched off
Switch power
source ON
Faulty power
cable
Check/replace
power cable
Faulty power
source
Check/correct input
power
Faulty internal
power supply
Contact Technical
Service Center or
your reseller
No initialization Faulty console
Check/replace
terminal
response from
N2P Max
terminal
Faulty cabling
to terminal
Check/replace
cable
410/420/430
Faulty N2P
Max
410/420/430
Contact Technical
Service Center or
your reseller
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Max 410/420/430 User’s Guide – Appendix
SYMPTOM
POSSIBLE
CAUSE
CORRECTIVE
ACTION
Unit shuts off
after operating
for some time
Overheating
Check ventilation
Faulty N2P
Max
410/420/430
Contact Technical
Service Center or
your reseller
Console
screen display
freezes
Console fault
Reset/replace
console
Repeat power-up
procedure
Software error
Faulty N2P
Max
410/420/430
Contact Technical
Service Center or
your reseller
Network Problems
When I attempt to connect to my Max 410/420/430
through a serial cable connection, I do not see any
text, or the text that appears is distorted.
ꢀ
Make sure the connection settings are as
follows:
Baud rate
Parity
19200
None
8
Character size
Stop Bit
1
Flow Control
None
ꢀ
Make sure the serial cable is connected and
fastened to both the Max 410/420/430 and
your computer.
My network supports DHCP, but my Max 410/420/430
cannot obtain correct network settings.
ꢀ
Make sure DHCP is enabled.
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Max 410/420/430 User’s Guide – Appendix
ꢀ
ꢀ
Make sure the RJ-45 LAN cable is connected
securely to your Max 410/420/430 and LAN,
hub, or router.
Make sure that all network ports, routers, or
hubs are live.
I set DHCP to ON, but my Max 410/420/430 cannot
obtain correct network settings.
ꢀ
ꢀ
Make sure your network supports DHCP.
Make sure your RJ-45 LAN cable is securely
connected to both the Max 410/420/430 and to
the LAN, hub, or router.
ꢀ
Make sure that all network ports, routers, or
hubs are live.
My analog phone does not have a period; how do I
enter the periods in my IP address and netmask?
ꢀ
Use the star key (*) in place of the periods.
When I enter a static IP Address into my Max
410/420/430 and restart the unit, the IP Address I
entered is not saved.
ꢀ
ꢀ
Make sure DHCP is set to OFF.
If you entered the IP address through an
analog phone, make sure you press the # key
before hanging up.
I changed the login password on my Max 410/420/430
and I forgot the new password.
ꢀ
Log in as manager or sysadm. Note that the
default password for both is n2p.
When I attempt to access the Max Web Manager, I am
prompted for a user name and password. But when I
enter them and press the OK button, the Password
page reappears.
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Max 410/420/430 User’s Guide – Appendix
ꢀ
Make sure both the user name and password
are correct (note that the user name and
password are case sensitive).
Configuration Problems
In the Max Web Manager Network and Voice
Configuration page, I omitted the DNS server field
because it does not apply to me, but now the Max Web
Manager will not let me save the settings.
ꢀ
The DNS fields must not be left blank. If you do
not wish to enter DNS Servers, you must enter
0.0.0.0 in those fields.
In the Max Web Manager’s Account Configuration
page, I accidentally checked the “Use account for all
fields” check box and saved the changes. Now the
different accounts I had in each port are no longer
present. How can I put them back?
ꢀ
You must make sure the Use account for all
fields checkbox is unchecked, and enter the
account information again manually.
When I dial the extension that I routed to port 1, it
rings port 2, and when I dial the extension I routed to
port 2, it rings port 3, etc…
ꢀ
In the Routing Table Configuration page, make
sure you routed each extension to the logical
port number of the desired port, not the labeled
or physical port number. To find the logical port
number for each port, refer to Logical Port
Numbering on page 48 in this Guide.
Calling Problems
When I attempt to make a call, I hear a fast busy
signal.
ꢀ
Click the Show Log Messages link to access
the Current System Log Messages page (see
Show Log Messages on page 51 in this
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Max 410/420/430 User’s Guide – Appendix
Guide). Then check to see if 00 REL
DM_NOT_SPECIFIED is displayed. This would
indicate that the doorman servers couldn’t be
found. Make sure that the DNS server IP
parameter values are correct so that the
doorman can be reached.
When I attempt to call into my Max 410/420/430 from
another unit via *72, I get a busy signal.
ꢀ
ꢀ
ꢀ
Make sure the account number you are calling
from is valid and has a correct PIN.
Make sure the account you are calling from
has sufficient funds.
Make sure you entered the correct number to
be dialed.
ꢀ
ꢀ
Make sure you entered *72 before the number.
If the port you are calling is sharing an account
number with other ports, make sure that only
the port you dialed is set to Login in the
Account Information table. See Configuring
Accounts on page 35 in this Guide.
When I attempt to make a call from either an FXS or
FXO port, I get immediately disconnected.
ꢀ
Use the ping command to determine that the
Max’s connection to the LAN is functioning.
The ping command is discussed in Entering
an IP Address on page 26 in this Guide.
ꢀ
Make sure that an account number has been
entered for the port from which you are calling,
and that there are funds in the account. This
topic is covered in Configuring Accounts on
page 35 in this Guide.
Faxing Problems
When I attempt to fax, either the fax quality is poor or
I’m not able to fax at all.
ꢀ
If the FAX Only field (on the Account
Configuration page of the Web Manager) for
one or more ports was set to Y (yes) before
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Max 410/420/430 User’s Guide – Appendix
upgrading to version 1.5.30, that setting may
not have been cleared by the upgrade process.
As a result, you must re-load the factory
defaults and re-enter your configuration
settings. The following steps walk you through
this process:
ꢀ
Before re-loading the factory settings, take
a snapshot of the configuration settings
you customized by printing each
configuration page in the Web Manager.
You will need to refer to this hard copy
later, after you have loaded the default
configuration and are ready to re-enter
your settings.
ꢀ
In the Web Manager, click the Load
Default Config link in the sidebar menu.
ꢀ
ꢀ
ꢀ
Click the Load button.
Reboot the device.
In the Web Manager, re-enter any settings
that you may have modified from the
original default configuration. Use the
hard copy of your configuration settings
(from the first step in this procedure).
NOTE: If you are still unable to send
faxes or the fax quality is poor,
contact Net2Phone Reseller Support.
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Max 410/420/430 User’s Guide – Appendix
Appendix B – Technical Support
If you are experiencing a technical problem, please refer
to Appendix A, Troubleshooting, in this Guide. If the
problem remains unresolved, please contact your reseller
for assistance.
CAUTION: Do not attempt to disassemble
the Max 410/420/430.
There are no user-serviceable parts inside
the unit.
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Max 410/420/430 User’s Guide – Appendix
Appendix C – System
Specifications
SYSTEM SPECIFICATIONS
FXO, RJ-11 (Max 410)
FXS, RJ-11 (Max 420)
FXS/FXO, RJ-11 (Max 430)
Analog voice
interface
LAN interface
10baseT, RJ-45, 1 port
EIA-232 {old RS-232C}, DB-9,
1 port
Serial interface
Asynchronous serial
communication at 19200bps
one active status indicator for
system
one alarm indicator for system
malfunction
LED indicators
VoIP protocol
one active status indicator for
each analog voice port
one LAN link indicator
one LAN data receive indicator
proprietary protocol
Voice processing
capabilities
G.711
G.723.1
{compression/
decompression}
Echo Cancellation (G.168)
Voice Activity Detection
Comfort Noise Generation
{QoS related
capabilities}
Command line interface via
console port or telnet client
Management
interface
Web interface via any Web
browser
Physical Size
(H x W x D)
49.5 x 212.6 x 177.6 mm
Weight
0.5 Kg.
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Max 410/420/430 User’s Guide – Appendix
SYSTEM SPECIFICATIONS
5V AC/DC adaptor: input 100 -
240 VAC, 1.5 A (max.),
Input power
50/60 Hz, 50 W (max.)
Main processor
Motorola MPC850DSL
0 ~ 50o C
Operation
temperature
40 ~ 85o C
Storage temperature
Operation humidity
5 ~ 95 (NOTE: non-
condensing)
Noise level
15 dB @ 1 m
0.5B
Ringer Equiv. No.
LED
MEANING
ALM
LINK
OPR
LRX
Alarm
Link active
Operational
Receive data
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Max 410/420/430 User’s Guide – Appendix
Appendix D – Physical and Logical
Port Number Table
FXS PORTS
FXO PORTS
Physical
Port
Logical
Port
Physical
Logical
Port
Port
Number
Number
Number
Number
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Max 410/420/430 User’s Guide – Appendix
Appendix E – Approvals and
Listings
For Max 410/ 430
FCC Declaration of Conformity
ꢀ
ꢀ
Product name: Max 410, Max 430
FCC Rules: Tested to comply with FCC part
15, Class A & FCC part 68
ꢀ
Operating environment: for office use
FCC Compliance Statement:
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired operation.
For Max 420
FCC Declaration of Conformity
ꢀ
Product name: Max 420
ꢀ
FCC Rules: Tested to comply with FCC part
15, Class A
ꢀ
Operating environment: for office use
FCC Compliance Statement:
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2)
this device must accept any interference received,
including interference that may cause undesired operation.
LISTED
I.T.E
E176683
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Max 410/420/430 User’s Guide – Appendix
NOTE: Important! Changes or
modifications not expressly approved by
the manufacturer could void the user’s
authority to operate the equipment. Use
with an approved telephone set.
Party responsible for product compliance:
Net2Phone, Inc.
520 Broad Street
Newark, NJ 07102
USA
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Max 410/420/430 User’s Guide – Appendix
Appendix F – End User Warranty
This product is warranted to be free from manufacturing
defects including original parts and workmanship for a period
of one year from the date of original purchase. Should you
find your unit is not operating properly during the one-year
term of this warranty, you should contact your original place
of purchase.
Providing the manufacturing defect is verified along with
the date of purchase, and at the manufacturer’s discretion,
the defective unit will be repaired or replaced with either a
new, refurbished, or equivalent model at no charge for up
to one year from the date of original purchase.
The end-user should delete all personal account
information from the product, as provided in the owner’s
manual, before returning the product to the distributor for
repair or replacement.
This warranty is void if the product is:
A) Damaged through negligence, abuse, misuse,
accident, or acts of God.
B) Modified or repaired by anyone other than an
expressly authorized representative.
C) Damaged resulting from the improper connection
to equipment of other manufacturers.
This warranty does not cover:
A) Costs incurred in the shipping of the product to
and from the original place of purchase.
B) Damage or improper operation caused by the
failure to follow the operating instructions
provided with this product.
C) Routine adjustments to the product, which can be
performed by the end-user as outlined in the
owner’s manual.
D) Communication problems caused by external
factors such as insufficient bandwidth or arising
from the Internet service used by the end-user.
THIS WARRANTY IS NON-TRANSFERRABLE AND
APPLIES SOLELY TO THE ORIGINAL END-USER AND
DOES NOT EXTEND TO SUBSEQUENT END-USERS
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Max 410/420/430 User’s Guide – Appendix
OF THE PRODUCT. ANY APPLICABLE IMPLIED
WARRANTIES, INCLUDING THE WARRANTY OF
MERCHANTABILITY, ARE LIMITED IN DURATION TO A
PERIOD OF THE EXPRESSED WARRANTY AS
PROVIDED HEREIN BEGINNING WITH THE DATE OF
THE ORIGINAL PURCHASE, AND NO WARRANTIES,
WHETHER EXPRESSED OR IMPLIED SHALL APPLY
TO THE PRODUCT THEREAFTER. THERE IS NO
WARRANTY AS TO THE FITNESS OF THE PRODUCT
FOR ANY PARTICULAR PURPOSE OR USE. ALL
SERVICES PROVIDED WITH THE PRODUCT ARE
PROVIDED “AS IS.”
THE EXTENT OF LIABILITY UNDER THIS LIMITED
WARRANTY IS THE REPAIR OR REPLACEMENT
PROVIDED ABOVE AT THE SOLE DISCRETION OF
THE MANUFACTURER. IN NO EVENT SHALL ANY
LIABILITY EXCEED THE PURCHASE PRICE PAID BY
THE PURCHASER. UNDER NO CIRCUMSTANCES
SHALL THERE BE LIABILITY FOR ANY LOSS, DIRECT,
INDIRECT, INCIDENTAL, FORESEEN, UNFORESEEN,
SPECIAL, OR CONSEQUENTIAL DAMAGE ARISING
OUT OF OR IN CONNECTION WITH THE USE OF THIS
PRODUCT.
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Max 410/420/430 User’s Guide – Appendix
8
Index
A
H
Account Configuration page ·
43
accounts · 10, 43, 79
AVU · 82
hunt group · 74
HyperTerminal · 19
I
B
I/F · 46
index number · 46, 48
interface type · 46, 47
IP address · 18, 24, 25, 29, 30
IP Address · 37
broadband · 1
browser · 29, 30
IP Configuration table · 34
IP parameters · 19, 21, 25, 80
C
CDR Configuration · 35
J
D
Jitter Buffer Bounds · 36
default gateway address · 37,
38
DHCP · 17, 18, 22, 24, 25, 35
DNS server addresses · 37
domain name · 37
L
LAN · 1, 17, 18, 35
Load Default · 66
logical port number · 10, 46,
48, 79
F
Login Button · 45
factory configuration · 67
firewall · 35, 39, 41, 54, 75
M
Max to Max · 41, 50
MAX to MAX · 44, 53, 54, 55,
57, 73, 74, 75
G
gateway-server · 1
multiple account · 43, 44
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Max 410/420/430 User’s Guide – Index
N
S
Save button · 42, 49
serial cable · 19, 21, 25, 29
serial cable connection · 5,
17, 77
Show Log Messages page · 67
Site Map page · 31
net mask address · 24
Netmask Address · 37
Network and Voice
Configuration page · 35
Network Configuration · 34, 35,
41, 42
Network Password · 30
Number · 46
Software Upgrade · 68
Static · 22, 35
System Information page · 65
system name · 66
P
password · 20, 21, 31, 66, 78
phone number · 46
physical port number · 10, 79
Ping · 27
T
telephone · 87
telephone keypad · 18, 22, 23,
25, 29
Placing Calls · 72
Port Configuration · 34
Port Numbers · 35
Post · 47
TRNC · 46
truncation length · 46
postfix number · 47
Pre · 46
U
prefix number · 46
proxy server caching · 6
PSTN · 1, 12, 50, 52, 55, 56
User ID · 20
user name · 66, 78
V
R
Voice Configuration · 34, 41,
42, 79
VoIP · 1, 49
Receiving Calls · 45, 54, 56
Remote IVR · 50
Remote IVR Config · 50
Restart System page · 39, 67
Routing Table · 10, 45, 46, 63,
79
W
Warranty · 88
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