FaxFinder IP®
IP Fax Server
Model: FF240-IP
Administrator User Guide
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CONTENTS
CHAPTER 1 – PRODUCT DESCRIPTION & SPECIFICATIONS..................................................................... 5
PRODUCT DESCRIPTION ..................................................................................................................................5
SAFETY WARNINGS ........................................................................................................................................5
TECHNICAL SPECIFICATIONS ............................................................................................................................. 6
CHAPTER 2 – GETTING STARTED........................................................................................................... 7
FF240-IP OPERATING MODES......................................................................................................................... 7
MECHANICAL MOUNTING ............................................................................................................................. 10
EXTERNAL DESCRIPTIONS .............................................................................................................................. 11
Back Panel Connections.......................................................................................................................11
Front Panel LEDs..................................................................................................................................11
INSTALLATION OVERVIEW.............................................................................................................................. 12
CHAPTER 3 – WEB MANAGEMENT INTERFACE ................................................................................... 18
LOGIN SCREEN.............................................................................................................................................18
Forgot Password? ................................................................................................................................18
HOME SCREEN ............................................................................................................................................19
STATUS & LOGS SECTION .............................................................................................................................. 20
System Status.......................................................................................................................................20
Fax Status.............................................................................................................................................21
Mail Queue ..........................................................................................................................................24
Mail Log ...............................................................................................................................................25
Inbound Fax Log...................................................................................................................................26
Outbound Fax Log................................................................................................................................27
Call Log.................................................................................................................................................28
SYSTEM CONFIGURATION SECTION ................................................................................................................. 29
Network ...............................................................................................................................................29
SMTP....................................................................................................................................................30
Time .....................................................................................................................................................31
Printer..................................................................................................................................................32
Shares ..................................................................................................................................................34
Certificates...........................................................................................................................................36
Save/Restore........................................................................................................................................38
Software Update..................................................................................................................................39
Reboot .................................................................................................................................................40
Debug...................................................................................................................................................40
FAX CONFIGURATION SECTION....................................................................................................................... 41
SIP / T.38 Configuration.......................................................................................................................41
Inbound Routing ..................................................................................................................................44
Outbound.............................................................................................................................................48
Outbound Approval .............................................................................................................................49
Cover Pages .........................................................................................................................................51
Store & Forward Fax (T.37)..................................................................................................................53
Fax Log .................................................................................................................................................55
USERS SECTION ...........................................................................................................................................56
CONTACTS SECTION......................................................................................................................................60
Personal ...............................................................................................................................................60
Global...................................................................................................................................................61
Personal Groups...................................................................................................................................62
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Global Groups ......................................................................................................................................62
SEND A FAX SCREEN .....................................................................................................................................63
Send Fax...............................................................................................................................................64
LOGOUT .....................................................................................................................................................66
CHAPTER 4 – CLIENT SOFTWARE INSTALLATION................................................................................. 67
INSTALLATION .............................................................................................................................................67
Push Installation Method ....................................................................................................................71
SETTING THE USAGE RIGHTS FOR THE PRINTER ................................................................................................. 72
ASSOCIATING CLIENT SOFTWARE AND USER WITH THE FF240-IP UNIT................................................................. 72
Disassociating the Client from a Specific FF240-IP Unit ...................................................................... 75
CHAPTER 5 – FAXFINDER-IP OPERATION ............................................................................................ 76
SENDING FAXES ...........................................................................................................................................77
The Schedule Fax Screen (New Fax) ....................................................................................................77
Send Fax with Client Software.............................................................................................................81
Send Fax by Printing ............................................................................................................................81
Send Fax from Email (T.37)..................................................................................................................82
Send Fax from Web Interface..............................................................................................................82
Send Fax by Web API ...........................................................................................................................83
USING THE CLIENT SOFTWARE........................................................................................................................ 83
File Menu Command Descriptions ......................................................................................................83
Edit Menu Command Descriptions......................................................................................................84
Tools Menu Command Descriptions....................................................................................................86
Devices Tab (Main Window)................................................................................................................87
Print Capture Tab (Main Window).......................................................................................................89
USING THE MULTI-TECH TIFF VIEWER ............................................................................................................. 90
Toolbar Icons .......................................................................................................................................90
Importing Fax Images into Other Application Programs ..................................................................... 91
APPENDIX A – TROUBLESHOOTING .................................................................................................... 92
APPENDIX B – CUSTOMIZATION......................................................................................................... 95
WEB SERVICES API ......................................................................................................................................95
T.37 ADVANCED USAGE ............................................................................................................................. 116
APPENDIX C – CREATING COVER PAGES ........................................................................................... 118
SOME OF THE SOFTWARE KNOWN TO WORK.................................................................................................. 118
TEXT FIELD NAMES AND DESCRIPTIONS ......................................................................................................... 118
APPENDIX E – REGULATORY COMPLIANCE ....................................................................................... 119
APPENDIX F - ENVIRONMENTAL INFORMATION............................................................................... 121
APPENDIX G – END USER LICENSE AGREEMENT................................................................................ 124
IMPORTANT – READ BEFORE OPERATING ............................................................................................. 124
INDEX .............................................................................................................................................. 126
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Chapter 1 – Product Description &
Specifications
Product Description
The FaxFinder IP provides fax functionality to an IP-based telephony environment, eliminating the need
for analog-based phone connections dedicated to supporting analog fax applications.
We Supply
FF240-IP
•
•
•
A FF240-IP with factory-installed software
One power supply with power cord
A product CD that contains: a software package
for client PCs and additional documentation
•
A serial console cable
Safety Warnings
Internal Lithium Battery
•
•
•
A lithium battery located within product provides backup power for the timekeeping
capability. The battery has an estimated life expectancy of ten years.
When the battery starts to weaken, the date and time may be incorrect. If the battery fails,
the board must be sent back to Multi-Tech Systems for battery replacement.
Lithium cells and batteries are subject to the Provisions for International Transportation.
Multi-Tech Systems, Inc. confirms that the Lithium batteries used in the Multi-Tech product(s)
referenced in this manual comply with Special Provision 188 of the UN Model Regulations,
Special Provision A45 of the ICAO-TI/IATA-DGR (Air), Special Provision 310 of the IMDG
Code, and Special Provision 188 of the ADR and RID (Road and Rail Europe).
Warning! There is danger of explosion if the battery is incorrectly replaced!
Ethernet Ports Caution
Caution: The Ethernet ports and command ports are not designed to be connected to a Public
Telecommunication Network.
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Chapter 1: Product Description and Specifications
Technical Specifications
FF240-IP
1 RJ45 Console Serial Port, 1 RJ45 Ethernet Port,
2 USB Ports (inactive)
Connectors
Size
Weight
9.1” W x 6.1” L x 1.7” H (23.11 cm x 15.49 cm x 4.32 cm)
2.6 lbs. (1.2 kg)
Input Voltage Requirements
12 V @ 5A
12 v Typical: 0.870 A / 10.65 W;
Max: 0.955 A / 11.65 W
Peak Reset:
Maximum Power Consumption*
Inrush Current: 15.40 AMPS
-22° to 140° F (-30° to +60° C) – [UL listed @ 104° F/ 40° C]
relative humidity 20 to 90% noncondensing
-40° to 185° F (-40° to +85° C)
FCC Part 15 Class A, EN 55022 Class A, EN 55024
UL\cUL 60950-1 ed.2, IEC 60950-1 ed.2 & EN (2006 +am.11)
8
Operating Environment
Storage Temperature
EMC Approvals
Safety Approvals
Maximum T.38 Ports
Web Connections
File Upload Size**
50
50MB is the maximum with:
48MB max for the Send Fax Web page
36MB max for T.37, Client software and API
2 years
Warranty
* Multi-Tech Systems, Inc. recommends that the customer incorporate a 10% buffer into their power source when
determining product load.
** The difference in maximum size allowed is due to the data encoding for T.37, the client software and API
attachments.
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Chapter 2 – Getting Started
Introduction
This chapter shows example usage scenarios for inbound and outbound faxes as well as basic setup
instructions for your Multi-Tech Model FF240-IP. The setup process includes both cabling of the FF240-IP
unit and configuration of the FF240-IP server software. The FF240-IP server software resides on the
FF240-IP unit and does not need to be installed.
FF240-IP Operating Modes
When placed in the optimal environment, the Multi-Tech Systems FF240-IP can provide a host of useful
functions. Inbound routing, that is fax transmissions coming into the FF240-IP unit, can be sent to many
destinations, as shown below. Following that, there are some outbound fax examples showing different
ways that faxes can be sent by users.
Inbound Routing. Fax users receive faxes in the form of email attachments. Also, inbound faxes can be
automatically printed or stored in a shared folder for archiving or multiple user access.
The red arrows indicate an incoming fax; the green arrows show all the possible routing options and the
blue arrows show the incoming fax converted to an email.
Just like a telephone, the FF240-IP has phone numbers mapped to it. So a call from the analog fax
machine is routed to the FF240-IP just as any other call is routed. Once the fax is received on the FF240-
IP, it will use its inbound routing settings to send the fax to a printer, network share, email client or any
combination of these.
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Chapter 2: Getting Started
Outbound Routing. FaxFinder users on the network can send faxes directly from their Windows PC using
any application program that can print (if the Client software is installed). The application program must
be set so that the FF240-IP itself is its printing destination. In response to the ‘Print’ command, the
FF240-IP turns the ‘print file’ image into a fax. Store and Forward faxing (T.37) allows for emails to be
sent through the FF240-IP as a fax or users can simply log in to the web interface (Send Fax screen) and
send a fax from the unit directly. Graphic depictions of these outbound routing examples are shown
below.
T.37
In this example, the FF240-IP acts as a mail server. The red arrows show an email originating from a PC
and the green arrows show the FF240-IP sending that email to a phone number.
Send Fax screen
Here the red arrows indicate a user browsing to the FF240-IP and utilizing the Send Fax page. The green
arrows represent the FF240-IP sending that fax to a phone number.
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Chapter 2: Getting Started
Client software
Here the red arrows show the use of the Client software and the green arrows represent the FF240-IP
sending that fax to a phone number.
This example requires that the FaxFinder Client software be installed on a user’s Windows PC.
The Client software can be used in two ways:
1) Invoke it directly to send faxes.
2) Invoke it indirectly using the Print function from any application program that can print (e.g.
Microsoft Word) with the FaxFinder installed as an available printer.
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Chapter 2: Getting Started
Mechanical Mounting
Rack Mounting
Ensure proper installation of the unit in a closed or multi-unit enclosure by following the
recommended installation as defined by the enclosure manufacturer. Do not place the unit directly
on top of other equipment or place other equipment directly on top of the unit. If installing the unit
in a closed or multi-unit enclosure, ensure adequate airflow within the rack so that the maximum
recommended ambient temperature (40° C) is not exceeded. Ensure that the unit is properly
connected to earth ground by verifying that it is reliably grounded when mounted within a rack. If a
power strip is used, ensure that the power strip provides adequate grounding of the attached
apparatus.
When mounting the equipment in the rack, make sure mechanical loading is even to avoid a
hazardous condition. The rack used should safely support the combined weight of all the
equipment it supports.
Ensure that the mains supply circuit is capable of handling the load of the equipment. See the
power label on the equipment for load requirements.
This equipment should only be installed by properly qualified service personnel. Only connect like
circuits - connect SELV (Secondary Extra Low Voltage) circuits to SELV circuits and TN
(Telecommunications Network) circuits to TN circuits.
Note: The ambient temperature of the rack interior must not exceed 40° Celsius.
19-Inch Rack Enclosure Mounting Procedure
Attaching the FF240-IP to the rail of an EIA 19-inch rack enclosure will likely require two persons.
Essentially, the technicians must attach the brackets to the FF240-IP chassis with the screws
provided and then secure unit to rack rails by the brackets. Because equipment racks vary, screws
for rack-rail mounting are not provided. Follow the instructions of the rack manufacturer and use
screws that fit.
1. Remove the side screws of the unit.
2. Position the rack-mounting brackets on the FF240-IP using the screw holes.
3. Secure the brackets to the FF240-IP using the screws that were removed.
4. Mount the FF240-IP in the rack enclosure per the rack manufacturer’s mounting procedure.
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Chapter 2: Getting Started
External Descriptions
Back Panel Connections
Descriptions of the connections available on the back of the FF240-IP unit.
Power Connector: Threaded connector for the provided power supply.
Console: RJ 45 connection for serial access and control of the FF240-IP units.
USB Ports (reserved for future use): These ports are inactive.
Reset: Pressing the reset button will reboot the unit.
LAN 1: RJ 45 receptacle for network connection.
Front Panel LEDs
Label
Name
Description
Speed
Speed
When lit, if the color is:
Green: Ethernet rate is 1000 Mbps;
Yellow: Ethernet rate is 100 Mbps
Unlit: Ethernet rate is 10 Mbps
Link/Act
HDD
Link / Activity
Hard Disk Drive
Power
Lit when a physical link has been established with the Ethernet
network.
Blinking when there is activity.
When the internal hard drive is accessed, this LED will light
yellow.
When unlit, HDD is not being accessed.
Power
Solid (constant) green if unit is on.
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Chapter 2: Getting Started
Installation Overview
Part A: Cabling – Connecting the FF240-IP to Power and Ethernet
Summary: Place the FF240-IP in a convenient location, and then connect the power supply to your AC
power outlet and then connect to the Ethernet network.
1. Connect FF240-IP to AC Outlet.
Plug the DC power transformer into a power outlet or power strip. Secure the other end to the Power
Receptacle on your FF240-IP.
Caution: Use only the DC power transformer supplied with the FF240-IP. Use of any other transformer
voids the warranty and can damage the FF240-IP.
2. Verify Powering.
After power is applied, the Power LED comes on immediately.
3. Connect FF240-IP to Ethernet Network.
Plug one end of your RJ45 Ethernet cable into the FF240-IP’s Ethernet jack and the other end into your
network. This Ethernet cable is not included with your FF240-IP unit.
Caution: Before connecting to the Ethernet Network, make sure that the network to which you are
connecting the FF240-IP is not a 192.168.2.x subnet. Because the FF240-IP’s factory default IP
address is 192.168.2.1, connecting it to a network that has a different device at that same IP
address would cause data interference.
If it is a 192.168.2.x subnet, connect from the Administrative PC to the FF240-IP using an RJ 45
crossover cable until the FF240-IP’s IP address has been configured. Thereafter, connect the
FF240-IP into the network with an ordinary RJ 45 cable.
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Chapter 2: Getting Started
Part B: Configuring the FF240-IP Server
1. Setting Admin PC to Startup IP Address
To initially access the FF240-IP, you will need to connect the unit directly to a compatible computer.
This process is detailed below. After the first setup, you can change the IP address of the FF240-IP
unit to one that is capable of operating on the network where it will permanently reside. If the FF240-
IP is already attached to a network, the Client software can Auto-discover the IP address.
Alternatively, using the Command/Console port, you can use a terminal program (like HyperTerminal)
and type “ifconfig eth0 ‘IP address’”. After that you can temporarily use the web interface for access
and permanently set the IP address in the System Configuration section.
A. Connect a PC directly to your FF240-IP unit using an RJ 45 network cable (this may entail
disconnecting the PC from its current network).
B. Set the computer now connected to the FF240-IP to IP address http://192.168.2.x, where x can
be from 2 to 254 (the factory default for the FF240-IP is 192.168.2.1). Make sure you write down
your PC’s original network settings so you may re-enter them when finished.
Windows XP/2003
Windows 2000
a. From the Windows desktop, right-click on
“My Network Places,” and select
“Properties.”
a. From the Windows desktop, right-click on
“My Network Places,” and select
“Properties.”
b. In the Network Connection screen, right-
click on “Local Area Connection.”
c. In the Local Area Connection Properties
screen, on the “General” tab, scroll to the
“Internet Protocol (TCP/IP)” entry and
select it. Click “Properties.”
d. In the Internet Protocol (TCP/IP)
Properties screen, record the existing IP
address. Then reset the IP address to
192.168.2.2.
b. In the Network and Dialup Connections
screen, right-click on “Local Area
Connection” and select “Properties.”
c. In the Local Area Connection Properties
screen, select the “Internet Protocol
(TCP/IP)” entry. Click “Properties.”
d. In the Internet Protocol (TCP/IP)
Properties screen, record the existing IP
address. Then reset the IP address to
192.168.2.2.
Windows Vista
a. Click on Start and go to Network.
b. In the left-hand ‘Folders’ pane, Right-click on Network and select Properties.
c. For the Local Area Connection, click on the View Status link.
d. In the Status window, click on Properties. Click Continue when the permission window pops-
up.
e. In the Properties window, click once to highlight “Internet Protocol Version 4 (TCP/IPv4)” and
then click Properties below.
f. Here you can select the “Use the following IP address:” radio button, and then set the “IP
Address” to 192.168.2.2.
g. Click OK, then click Close and then Close again.
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Chapter 2: Getting Started
2. Logging In
A. Bring up a Web browser on your PC. In the browser address line, type the IP address of the
FF240-IP: type 192.168.2.1 and press Enter.
Note: Your browser may show a warning message at this point. This is related to the certificate
issued by the FF240-IP. Browsers will not allow access without a valid certificate - the FF240-IP
does have a valid certificate, but it is self-signed (i.e. no third party verification), so your browser
displays a warning about this. You may safely continue (more details are given in step 5).
B. The Login screen will appear. At this point you can be assured that the FF240-IP is connected to
the network.
C. At the Login screen, enter admin (all lower case) in the Username field and admin (all lower case)
in the Password field.
D. Click the Login button. The Web Management Home screen will appear. From this screen, you
can access all of the FF240-IP Server software screens.
Note: The FF240-IP units have real-time clocks. The default setting is to set the time via a timer
server (time.nist.gov). If the time is not accurate, a message may be issued by the web browser
that the certificate is invalid or expired. If this occurs, you should add an exception temporarily
until the IP Address and date/time are correctly set.
Once the date/time and IP Address are set, you will be able to generate a certificate with your
information (see Certificates section of Chapter 3).
3. Setting FF240-IP IP Addresses
A. Click on System Configuration in the top navigation bar.
B. Network Configuration is the first sub-category found in the left-hand navigation frame. Fill in the
IP information that applies to your unit. The fields for “IP Address,” “Subnet Mask,” and “Default
Gateway” are required. The Hostname contains the domain name for the FF240-IP. This is used
for T.37 store and forward faxing. Email clients must send the email with the ‘To’ address in the
format: FAX=7635551234@Hostname (where “Hostname” is the FF240-IP domain name). A
“Primary DNS” and “Secondary DNS” may be considered optional, but, in any case, do not leave
an invalid value in either of these fields.
C. Click Save. After the Save button has been clicked, it takes a moment for the FF240-IP to update
the addresses.
4. Resetting Admin PC to Its Regular IP Address
In step #1 above, you recorded the original network configuration of the administrator’s PC and then
reset the IP address as required to allow communication with the FF240-IP unit. You may now set the
network settings of the administrator’s PC back to its original value or to any other value that will
allow you to communicate with the FF240-IP at its new IP address.
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Chapter 2: Getting Started
5. Log In After Reset
Having reset the IP address of the administrator’s PC, you must log into the FF240-IP Server software
again. Enter the new IP address of the FF240-IP into your browser, and then enter admin as Username
and admin as Password to log in again.
If the IP has been changed, your browser may show a warning message at this point. This is related to
the certificate issued by the FF240-IP (the default is for the IP address 192.168.2.1 – changing the IP
will cause an invalid certificate warning). Browsers will not allow access without a valid certificate
and the FF240-IP does have a valid certificate, but it is self-signed (i.e. no third party verification), so
your browser displays a warning about this. You may safely continue (Internet Explorer), or in the
case of Firefox, temporarily add the FF240-IP certificate to the exception list.
Firefox Add Exception Process:
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Chapter 2: Getting Started
6. Save your Configuration to a File on the Local PC
Now that you have setup the FF240-IP unit to the necessary configuration, it is a good idea to save the
parameters in case the unit needs to be restored after a factory default. This will save you time if you
want to test different settings or need to do some troubleshooting as you will be able to return to
these settings easily. Click on the System Configuration top navigation link and then click on the
Save/Restore link in the left-hand pane. In the Save/Restore Configuration window, click on the Save
Config link in the upper right hand corner to save what you have set so far. The file name
“config_nnnn.bin” (with the n’s replaced by the version number and current date) will appear in the
dialog for where you can store the file. This config file can then be used to restore the FF240-IP to this
configuration.
7. Sending Test Faxes
Set up an email address for the Administrator by going to the Users section (top navigation bar) and
click on the Edit action item for the Administrator account to add an email address. Next go to the Fax
Configuration | Inbound Routing page and verify where the fax will be routed – if no settings are
changed, any incoming fax will be emailed to the Administrator email address (by default, all incoming
faxes are routed to the Administrator). Next set the SMTP parameters in the SMTP Configuration
section of the System Configuration.
A two step approach is recommended to verify faxing is working properly using FF240-IP. In the first
step, the FF240-IP sends a fax to itself to verify that the fax is sent/received and routed properly. If
this works properly, the next step is to configure the SIP/T.38 settings on FF240-IP to match your
SIP/T.38 network requirements and send test faxes again.
Sending a loop-back test fax:
A. Go to the Fax Configuration screen, enter the IP Address of your FF240-IP in the SIP
Proxy/Gateway field leaving default values in the other fields, and click Save to accept the
changes. This will cause all outbound faxes to be looped-back to FF240-IP. Next, go the Send Fax
screen, select "Enter Recipient Info" in the Find Recipient field, and enter the phone number 123-
456-7890 in the "Fax Number" field under Recipient Information. Enter some text in the Subject
and Comments fields under Cover Page Information, and then click the "Send Fax" button at the
bottom of the screen to send the fax.
B. Click on the Status & Logs link in the top navigation bar, and then click on the Fax Status link to
observe the status of the loop-back fax. You should see "sending" on one of the channels, and
"receiving" on another. When the fax completes, click on the Inbound Fax Log link in the left-
hand frame to see if the FF240-IP sends the email. If the email was sent successfully, the
“Inbound Fax Log” field will contain the message. Click on the Details link to see where it was
delivered. If the email is not delivered within 5 minutes, see the “Troubleshooting Appendix;”
specifically “What if I don’t get the email to me of the test fax that I sent?”
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Chapter 2: Getting Started
Sending a test fax on your SIP network:
A. Go to the Fax Configuration page and configure SIP Proxy/Gateway field with the IP address of
the SIP device the FF240-IP will communicate with when sending faxes. This could be a SIP proxy,
SIP Gateway or IP PBX. Enter the SIP Domain if required by your SIP device. If your SIP Device
requires authorization, enable the Authorization Required check box, and fill out the Username,
Password, Confirm Password fields as required. Enable Use Registrar and enter the Registrar IP
address if the FF240-IP must use a registrar for SIP call routing. Configure the Local, SIP Proxy,
and Registrar Port values if your SIP device requires something other than the normal default
5060 value. Configure the T.38 values as required by your SIP device, the default values are a
good starting point for most installations. You may need to reconfigure the Fax Method to T.30
Pass Through if your SIP device does not support T.38. You may configure FF240-IP to use some
or all of the extension digits passed to it by the SIP device for routing the incoming faxes by
modifying the Extension Digits and Extension Length fields. When you finish configuring SIP/T.38
values, click the Save button. Go to the Send Fax screen and send a fax to a remote fax machine
accessible through your SIP device. Configure the dial plan on your SIP device to properly route
incoming fax calls to FF240-IP, and then send a fax to FF240-IP from a remote fax machine.
B. View the status of the fax by viewing Fax Status and Inbound/Outbound Fax Log screens under
Status and Logs similar to what was done for the loop-back fax above.
C. Verify also that you can open the fax in a PDF viewer program on your computer. The PDF viewer
could be any commercial or open source PDF viewer. You can also choose to have your fax
messages delivered as TIFF files. The TIFF viewer program you use could be either the Multi-Tech
TIFF Viewer or a graphic file viewer included with or installed in your PC. (The Multi-Tech TIFF
viewer is included on the Product CD and installed with other client programs. During
installation, you can choose to associate all TIFF files with the Multi-Tech TIFF Viewer or leave
them associated with another program.) In your email program, double-click on the file attached
to the email message. The PDF or TIFF viewer program will come up automatically displaying the
fax file.
8. Adding Client-Users
It is important to get the users added for the FF240-IP as the contact database is tied to the user
account for those users who will send faxes. The best case scenario would have all potential users
added before the users install the client software and begin to use the FF240-IP, that way, the contact
lists will be automatically populated with any contacts they already have that have been entered into
the FF240-IP unit for that user.
A. Click on the Users link in the top navigation bar to create entries for the other users in your office
who will send faxes through the FF240-IP. For each such FF240-IP client/user, enter the
Username, Password, phone numbers and email address in the appropriate fields.
B. Click on the Add link in the upper right-hand corner of the Users window to create a new client
user. Ensure that you click on the Update button after each entry before creating the next one.
The new User will appear in the list of FaxFinder Users.
An alternative method for populating the User database is Comma Separated Value importation.
Note: By default, there is an Administrator user that cannot be deleted, but you can click on the Edit
action item to change the information and password.
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Chapter 3 – Web Management
Interface
Introduction
In this chapter, we present the screens of the FF240-IP web management interface and describe the
sub-categories for each screen. The major sections are presented along the top navigation bar of the
web interface and most of these will activate a left-hand navigation window of sub-categories when
clicked. As with any secure browser-based user interface, a certificate is required to allow access. The
certificate used by the FF240-IP unit is self-signed, meaning that you will see a security warning when
you first access the unit from a browser. These warnings do not mean that the unit is not secure; it is
merely an indication that the validated certificate is not signed by a third party. Please select the option
to continue when you are presented this information.
Login Screen
When you enter the IP address of your FF240-IP unit in a browser, you will first see the certificate
warning as noted above. After continuing past the warning, you will be presented with the Login Screen.
When you first receive your unit, the default username is admin and the default password is admin.
Forgot Password?
Should you forget your password, a link is provided that you can click to have your password emailed to
you for access. Enter your username in the form provided and click the Send button to have the FF240-
IP email the password.
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Chapter 3: Web Management Interface
Status & Logs Section
System Status
System Status
The System Status screen provides many key pieces of information that can be used diagnostically or
simply as a confirmation of correct settings.
Current Time
This field displays the current time and date on the FF240-IP unit. The format for this display is
set in the System Configuration: Time screen.
Up Time
This displays the running, total time that the FF240-IP has been in operation since the last
reboot/reset or disconnection of power.
Time Server Status
This indicates the status of the Time Server currently in use.
Time Server Status messages include: Disabled, Synchronizing, Synchronized at [time], and Failed
to synchronize: [error].
SIP Register Status
When "Use Registrar" is checked in the Fax Configuration | SIP settings section, this shows the
status of the FF240-IP registering to the registrar.
Printer Status section
Printer Status
This displays the current status of each printer that has been set up in the System Configuration:
Printers section.
Network Share Status section
Network Share Status
This displays the current status of any network shares that have been configured in the System
Configuration: Shares section.
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Chapter 3: Web Management Interface
Fax Status
Fax Status details the current state for several key items. Here also the administrators can view and
change the state of the channels.
Channel Status
Channel
This column displays the sequential channel number associated with each installed T.38 port.
State
This column displays the current state that the channel is in. Messages include: Waiting for Ring,
Connected, and Busied Out.
Pages Sent/Recd
This column displays the total number of pages that a channel has sent or received.
Baud Rate
This column displays the baud rate for the channel.
Fax Number
This column displays the fax number associated with the channel.
ECM
This column shows if Error Correction Mode is on or off for the channel.
Line Encoding
This column shows the line encoding set for this channel.
Resolution
This column shows the resolution (vertical scan line type: ‘fine’, ‘standard’, etc.) that the page
will be transmitted as.
Remote ID
This column displays the received identification from the remote connection.
Modulation
This column shows the modulation set for this channel.
Action
This option is only available to an administrator.
Reset
Clicking on this link will reset the channel.
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Chapter 3: Web Management Interface
Inbound Fax Status
Inbound Fax Status displays information pertaining to each fax that is incoming, divided into a variety of
categories.
State
This column displays the state of a fax that has not yet been completely received.
Messages include: receiving or delivering.
Start Time
This shows the time that the inbound fax was initiated.
Channel
This column displays the channel number associated with each installed T.38 port.
Extension
This will show the extension number where the fax will be routed to (if any).
Recipient
This will display the recipient Username or channel ID.
Remote ID
This shows the ID information sent from the fax originator.
Pages Received
This will show the total number of pages received.
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Chapter 3: Web Management Interface
Outbound Fax Status
Outbound Fax Status displays information pertaining to each fax that is set to be sent, divided into a
variety of categories. There is also an Action section for aborting the fax before it is sent.
State
This column displays the state of a fax that has not yet been sent or completed being sent.
Messages include: new, pending and sending.
Created At
This shows when the outbound fax was initially queued.
Scheduled For
If the fax in the Outbox is scheduled to be sent at a time other than immediately, this column
will show the scheduled time.
Sender
This shows the sender name and username of the party associated with the fax to be sent.
Recipients
Name
Displays the name of the party intended to receive the fax.
Fax
The telephone number that is intended to receive the fax.
Phone
The voice telephone number of the recipient.
Organization
Name of the business or company intended to receive the fax.
Fax Details
This shows the pertinent pages of the outbound fax.
Action
These are links to specific actions for individual outbound faxes.
Abort
This will cancel all further attempts to send this fax.
Details
Clicking this link will bring up a new windows with details of this specific fax. You may
also select to Abort from this window.
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Chapter 3: Web Management Interface
Mail Queue
The Mail Queue displays a list of emails residing in the queue waiting to be completed. Information is
broken into six sections.
Resend Queued Mails
Clicking on this link will tell the FF240-IP to resend all mail items in the queue immediately.
Date
This column displays the date the email was created on.
Size
This column shows the size of the mail message in bytes.
Sender
This column displays the user name of the party sending the email.
Recipient
This column displays the intended target of the email.
Type
This column shows the delivery type of file that is to be sent; e.g. local, remote.
Delivery Message
This column shows information about the result of the delivery attempt.
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Chapter 3: Web Management Interface
Mail Log
The Mail Log displays recent delivery attempts, listed from most recent to oldest.
Date
This column displays the date that this mail entry was attempted.
Sender
This column displays the sender of this particular mail attempt.
Recipient
This column displays the recipient for this attempted mailing.
Delivery Message
This column displays a message showing the result of the mail delivery attempt.
For example, if there was a problem, SMTP error messages can be shown here; e.g. deferral: Sorry, I
wasn’t able to establish an SMTP connection. (#4.4.1).
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Inbound Fax Log
The Inbound Fax Log is a running tally of all of the faxes received by the FF240-IP unit. The individual logs
have several categories that are tracked. Descriptions are below.
State
This will show the current or final state of the fax in question. States include: complete, error – no page
received, error – partial fax, and delivery failure.
Complete Time
This logs the time at which that the incoming fax was successfully received. The format displayed
depends on the settings chosen in System Configuration | Time.
Remote ID
This will display the identification associated with the received fax.
Channel
This will show which channel received the fax.
Extension
This column displays the extension that received the fax (if any).
Recipient
This column shows the identification of the recipient of the fax.
Pages
This displays the number of pages that were received.
Action
This category shows actions that can be taken with this log file. Details is the only option here, which will
show more specifics about the fax received as shown below.
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Outbound Fax Log
The Outbound Fax Log is a running tally of all of the faxes sent by the FF240-IP unit. The individual logs
have six categories that are tracked. Descriptions are below.
Status
This column displays the final result of the outgoing fax. Status messages include: sent, aborted and
failed.
Start Time
This column displays the time that the transmission was started.
End Time
This column displays the time when the fax transmission completed.
Sender Name
This column displays the user name of the sending party.
Recipient Name
This column displays the name entered as the intended receiver of the fax.
Recipient Fax
This column displays the fax number entered as the intended destination of the fax.
Pages
This column shows the number of pages in the outbound fax.
Action
Clicking on the Details link will bring up a pop-up window with further information concerning this fax.
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Call Log
Channel
This column displays which channel the logged fax used.
Status
This column displays the current state that the outgoing fax is considered to be in. Status messages
include: pass, aborted and failed.
Direction
This column shows which direction the logged fax went: either inbound or outbound.
Fax Number
This column displays the phone number that the fax was logged on.
Time
This column displays the time when the fax transmission completed.
Size
This column displays the size.
Pages
This column displays the name entered as the intended receiver of the fax.
Resolution
This column displays the resolution used during the fax transmission.
Action
Clicking on the Details link will bring up a pop-up window with further information concerning this fax.
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Chapter 3: Web Management Interface
System Configuration Section
Network
Network Configuration
This section is for entering the specific network settings needed for the FF240-IP to run on your network.
By factory default, the FF240-IP ships with the IP address 192.168.2.1 for setup purposes. After setup
and prior to connecting to your live network, enter the needed parameters for proper operation on the
network where the FF240-IP is to operate.
Hostname
Enter the hostname that will be associated with this FF240-IP unit. This is what will be used in
conjunction with Store and Forward faxing through email. The Fax server will check the
hostname entered here and in Fax Configuration | Store & Forward Fax (T.37): Additional Hosts.
If an email comes from an email client not listed in either of these locations, that email will be
rejected.
Description
Here you may enter a custom description for this network connection.
IP Address
Enter the IP address that has been set for this FF240-IP unit. If you are setting this FF240-IP up
for the first time, remember that once this has been changed, you will have to be on the same
network to make further changes.
Subnet Mask
Enter the subnet mask that has been set for this FF240-IP unit. A typical subnet mask is
255.255.255.0, though your network may be different.
Default Gateway
Enter the IP address of the default gateway on the network for this FF240-IP unit. The default
gateway is what allows the FF240-IP to contact network addresses outside of the local network.
This is necessary for contacting an internet time server or SMTP server.
Primary DNS
Enter the primary domain name server (if any) that this FF240-IP unit will use for name
resolution of IP addresses. Changing this value will require a reboot of the unit.
Secondary DNS
Enter the secondary DNS server (if any) for this FF240-IP unit. Changing this value will require a
reboot of the unit.
Save button
When you have entered your information, be sure to click the save button before navigating
away from this page, else your changes will be lost.
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Chapter 3: Web Management Interface
SMTP
The SMTP section contains the information needed to setup email usage with the FF240-IP, as well as a
way to test the setup by sending an email.
SMTP Configuration
SMTP Server Address
Enter the IP address of your simple mail transfer protocol server here. This can be either an IP
address or Hostname. This is where emails will be sent.
SMTP Port
Enter the SMTP port to be used here (the default value for SMTP is 25).
SMTP Username
If your SMTP server requires authentication, enter the username that the FF240-IP unit will use
for validation on the email server.
SMTP Password
If necessary for authentication, enter the password associated with the above username.
Confirm SMTP Password
Re-enter the password in order to avoid possible errors in the password previously entered.
FaxFinder Email Address
When an email is sent from the FaxFinder, the ‘From’ field in that email will be ffmailer-
noreply@'Hostname' (Hostname is the text entered in at System Configuration | Network|
Hostname) unless there is something entered in this FaxFinder Email Address field. If this has a
value in it, that value will appear in the ‘from’ field for emails from the FaxFinder. This is true for
all emails the FaxFinder send unless the email is for a fax received. Then the ‘from’ address is the
Fax ID.
Save button
When you have entered your information, be sure to click the save button before navigating
away from this page, else your changes will be lost.
Send a Test Email
Send Test Email To Address
Enter an email address here that you would like to send a test email to for verification that the
settings entered are correct and then click the ‘Send Test Email’ link.
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Time
Time Configuration
Correct time settings are important for logging and verification purposes. This section allows you to
enter a preferred time server as well as your preferences for time and date display format.
Time Server
Select a time server from the choices available in the drop-down box or you may also select
‘none.’ When you select None, use the Set Time and Set Date at the bottom.
Custom Time Server
Here you may enter the name or address of a time server different from those available in the
drop-down list.
Synchronize Every
Enter the interval of time that you want the FF240-IP to synchronize with the time server. This is
only valid if you have selected a time server.
Time Zone
Select the time zone where the FF240-IP will be located from the drop-down list. Changing the
time zone requires a reboot of the FF240-IP for it to take effect. A pop-up will alert you that a
reboot will be performed, to which you may select cancel if you do not want to reboot at this
time.
Date Format
Select the format that you want the date to be presented in. Key: ‘M’ is for month, ‘D’ is for day
and ‘Y’ is for the year.
Time Format
Select the time format that you want information presented in (options are 24 or 12 hour).
Save button
When you have entered your information, click the save button before navigating away.
Set Current Time
Set Time (24 hour) hh:mm:ss
Enter or verify that the time is what you expect it to be. Key: ‘H’ is for hour, ‘M’ is for minute and
‘S’ is for seconds. This is only for when the Time Server has been set to “None.”
Set Date [MM/DD/YYYY]
Enter or verify that the date is what you expect it to be. Key: ‘M’ is for month, ‘D’ is for day and
‘Y’ is for the year. This is only for when the Time Server has been set to “None.”
Set button
When you have the time and date you want, click the Set button before leaving this page.
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Chapter 3: Web Management Interface
Printer
Here you can add the printers available to the FF240-IP. Until the first printer is added, the section states
‘There are no Printers.’ Click the Add link to add a printer.
Printers
The Add and Advanced Setup screens are detailed in the next section. Clicking the Add link will bring up
the Add Printer screen where you can add a printer to be used by the FF240-IP.
Printer Name
This displays the name you have entered for this printer.
Printer Make
This will display the maker of the printer selected when you added the printer.
Printer Model
This displays the model selected for this printer.
Description
This column will display any descriptive text that is entered for this printer, e.g. “East end
printer.”
Device URI
This will display the text string that is the Uniform Resource Identifier of the printer. There is a
Help link on the Add Printer page that shows valid URI types; e.g. socket://192.168.2.250 or
http://hostname:631/ipp/port1.
Action
There are three available action links:
Print Test Page
This will print a standard test page to the printer to ensure proper function.
Edit
This will open a new screen for editing the printer information. This screen is identical to
the Add Printer screen.
Delete
This will delete the printer.
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Add Printer
The Add Printer and the Edit Printer screens are identical, the only difference being that the Edit Printer
screen will already contain information previously entered.
Printer Make
Select the manufacturer of the printer you are adding from the drop-down list. If you do not see
the manufacturer (make) of your printer, you can use the Generic selection.
Printer Model
Select the model of the printer you are adding from the provided list. If you selected Generic
above, the selections here will be generic as well.
Printer Name
Enter a name to associate with this printer that users will understand.
Description
Enter a description of the printer you are adding. It is often useful to put the location of the
printer here; e.g. “East end printer.”
Device URI
Enter the Uniform Resource Identifier for this printer. Similar to a website URL, the URI identifies
the location of a printer on the network. There is a Help link that shows valid URI syntax; e.g.
socket://192.168.2.250 or http://hostname:631/ipp/port1.
Advanced Setup
Advanced Setup
This will bring up the Common UNIX Printing System (CUPS) page. This page is provided for
advanced printing configuration and job control.
Note: This page is provided using the GNU General Public License software agreement. A copy of
the GNU GPL can be found on the product CD.
Save button
When you have entered your information, be sure to click the save button before navigating away from
this page, else your changes will be lost.
Cancel button
Clicking on the cancel button will cause you to lose all information entered and return you to the
previous screen.
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Chapter 3: Web Management Interface
Shares
The shares screen allows the administrator to create a place for faxes to be sent for retrieval by more
than one person. Anyone with network rights to the shared folder can view the faxes sent there.
Creating a location to share access to multiple users can be a good way to ensure that faxes are
responded to in a timely manner, especially in a sales environment. Others benefits are the ability for
employees to cover for each other when someone is out of the office and for electronic archiving of
faxes to a single location.
Note: It may be necessary to enable ‘Simple File Sharing’ when using a Microsoft Windows network.
Shared Resources
Domain/Workgroup
Enter the domain where the FF240-IP will be operating. This box is pre-populated with the
default value of ‘WORKGROUP.’
Save button
When you have entered your information, be sure to click the save button before navigating
away from this page, else your changes may be lost.
Network Shares
By clicking on the Add link, you will bring up the Add Network Share screen where shares can be added.
UNC / Location
This column will display the Universal Naming Convention identifier or location entered for this
shared resource.
Username
This column will display the username for the network that is associated with this shared
resource.
Action
Connect
Clicking this link will connect you to the shared resource.
Edit
Clicking on this link will allow you to edit the parameters of this shared resource.
Delete
Clicking this link will delete the shared resource from use by the FF240-IP unit.
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Add Network Share
After entering and saving a new network shared resource, you will see the message “Network Share
updated” appear at the top of the screen. The network share is a common location when received faxes
may be routed to. For those with access rights to this shared location, all information is accessible for
use.
UNC / Location
Enter the Universal Naming Convention identifier or network location in this box. An example of
a UNC or location would be ‘//server/service’ or ‘\\server\service.’
Username
Enter the username that has write access to the shared location. This can be a general account
or one specific to the folder that is to be shared.
Password
Enter the password associated with the above username.
Confirm Password
Re-enter the password in order to avoid possible errors in the password previously entered.
Save button
When you have entered your information, be sure to click the save button before navigating
away from this page, else your changes will be lost.
Cancel button
Clicking on the cancel button will cause you to lose all information entered and return you to the
previous screen.
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Chapter 3: Web Management Interface
Certificates
A site certificate is needed for a browser to allow access to the FF240-IP unit. This certificate is self-
signed, so your browser will likely show a security warning (which simply means the certificate is not
authenticated by a third party) before you can continue. Use this page to replace the default certificate
with the one that contains details specific to your installation. These values are for identification
purposes only. Creating a new certificate will require a reboot of the FF240-IP. A pop-up will warn of this
and allow you to cancel the changes if necessary.
After generating a new certificate, you may have to make an allowance in your web browser to log back
in to the FF240-IP unit. Browsers will not allow access without a valid certificate and the FF240-IP does
have a valid certificate, but it is self-signed (i.e. no third party verification), so your browser displays a
warning about this. You may safely continue (Internet Explorer), or in the case of Firefox, temporarily
add the FF240-IP certificate to the exception list. Details on how to add to an exception list can be found
in Chapter 2.
Generate Server Certificate
Common Name
Enter the common name associated with the certificate. This should be set to the Hostname or
IP address, depending on which you will use when connecting to the FF240-IP. A web browser
will use this field to check for a valid certificate. No more than 64 characters are allowed.
Days
Enter the number of days that the certificate is valid. No more than 3 digits are allowed.
Country
Enter the country that the certificate is valid for using in, using its two letter code. A search for
“country codes” at www.iso.org will give you a list if needed. The code US is for the United
States.
State/Province
Enter the state or province that the certificate is valid for. No more than 64 characters are
allowed.
Locality/City
Enter the city or locality that the certificate is valid for. No more than 64 characters are allowed.
Organization
Enter the name of the organization that the certificate is valid for. No more than 64 characters
are allowed.
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Generate Server Certificate continued:
Email Address
Enter the email address of who is responsible for the FF240-IP (typically the administrator). This
field may be left blank. No more than 64 characters are allowed.
Generate button
Click on the generate button to create the certificate based on the information above. This will
require an immediate reboot of the unit (a pop-up window will allow you to cancel the action).
Server Certificate
The details of the verification certificate for the FF240-IP unit are displayed in this box.
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Save/Restore
After you have entered the specific settings to have your FF240-IP working in your environment, coming
here to save those settings is a good idea. Were something to happen and you lost what had been
entered, you can easily reset the unit to working condition if you have a saved configuration file.
Save/Restore Configuration
Save Config
The Save Config link will save settings entered during this session to a configuration file that can
be retrieved later using the restore configuration option.
Click on the Save File button, and then click OK. When saving a configuration file, try and use a
place that will help you remember where it is stored.
Restore Factory Defaults
Clicking this link will reset all data in the FF240-IP to the default values that were set at the
factory. Use this with caution. This will reboot the FF240-IP.
Restore Config
Click on the Browse button after the box to navigate to a previously saved configuration file.
Once selected, click the Restore button to have those saved values used once again.
Restore button
Once a saved configuration file has been entered in the restore config box, clicking the restore
button will use those values that were retrieved above, to set up the FF240-IP with the values
saved in that configuration file. This will reboot the FF240-IP.
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Software Update
There may be occasions where features are refined or added to the FF240-IP unit. Such features will be
available through updating of the software that exists in the FF240-IP.
Software Update
Update Source
This is the URL for software updates, when they are available. Clicking the Default link will
return the factory URL for checking update availability.
Current Version
This displays the current software version installed on your FaxFinder.
Check for Updates button
Clicking this button will allow a FaxFinder with Internet access to check the designated site for a
newer version of software and subsequently download and install it.
Important: Do not power off the FF240-IP during the update process.
Note: When the FF240-IP unit is being updated, the HTTPS port (TCP 443 by default) and TCP port 80
(the traditional HTTP port) need to be forwarded (open) to the FF240-IP if there is a firewall or other
security software that will potentially block those ports.
License Upgrade
If you have purchased additional T.38 ports to upgrade your FF240-IP, you can enter those license keys
here. Instructions for this process are included with the License Upgrade Kit.
Current Channels
This line displays the current number of channels installed. [Maximum of 8]
Hardware ID
This displays the Hardware ID of your physical FaxFinder unit (for use when purchasing
additional 2-channel licenses).
Current License Key
This displays the current License Key in use on your FaxFinder.
New License Key
Purchasing one or more License Upgrade Kits will allow you to use the upgrade process through
the provided website; enter the New License Key here and click the Upgrade License button.
Upgrade License button
Click the Upgrade License button to apply the New License Key you entered above to increase
the number of channels available (there is a maximum of 8).
Important: Do not power off the FF240-IP during the upgrade process.
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Reboot
Reboot Unit
Clicking on the Reboot button will log off the current user and restart the unit. Please make sure that
there are no faxes being sent before you click reboot. The FF240-IP will not be able to send or receive
faxes during the reboot process.
Debug
The Debug page is for those rare occasions when standard troubleshooting is not enough and debugging
files need to be gathered and sent to Multi-Tech for more in-depth analysis.
Current System Log Level
Select the level of logging that Multi-tech has requested form the drop-down list.
Options are: Info, .Emergency, Alert, Critical, Error, Warning, Notice, Debug.
Save
Once you have selected the correct level of logging, click the save button and then use the Download
Logs link above the Save button.
Download Logs link
Clicking on the Download Logs link will bring up the File Download window. Click on the Save
button and select a location that will be easy to remember. Once this zipped file is created,
follow the instructions given by Multi-Tech for sending it on.
Packet Capture
Clicking on the Start button will begin the packet capture process on this unit (generally for
troubleshooting purposes). When you are finished, click the Stop button (the Start button transforms
into this). This will change the screen and allow you to download the capture via the provided hyperlink.
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Fax Configuration Section
SIP / T.38 Configuration
This screen is where you will need to set all of the necessary settings for your FaxFinder IP to work
properly on your network.
If you need to reset all of the SIP and T.38 settings on this screen back to their factory default settings,
click on the Defaults link in the upper right corner. Be aware that the default for many of the boxes is a
blank entry.
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SIP
Transport Protocol
SIP call setup messages are transmitted using UDP. There is currently no option for TCP.
SIP Proxy/Gateway
This displays the IP address of the SIP device the FF240-IP will communicate with when sending faxes.
This could be a SIP proxy, SIP Gateway or IP PBX.
SIP Domain
Enter the SIP domain into the box if necessary.
Authorization Required
Check this if the SIP proxy or the registrar the FF240-IP is communicating with requires authentication.
Username
Enter the Username if you checked the “Authorization Required” box.
Password
Enter the Password if you checked the “Authorization Required” box.
Confirm Password
Re-enter the authorization Password.
Local Port
Enter the local port used for SIP. Default is 5060.
SIP Proxy Port
Enter the SIP Proxy port if necessary. Default is 5060.
User Registrar
Check this box if the FF240-IP needs to use a registrar for SIP call routing.
Registrar
Enter the SIP registrar IP address.
Registrar Port
Enter the registrar port if necessary. Default is 5060.
Expires
Enter the registrar expiration time in seconds. Default is 3900 seconds.
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T.38
Fax ID
Enter the Fax ID you want the FaxFinder to send out.
Fax Method
Use the drop-down box to select T.38 Re-invite, T.38 Pass Through or T.38 Direct as your fax method.
Fax Codec
Check the box for each fax codec you want in use. G 7.11 Alaw and G 7.11 µlaw are available depending
on your Fax Method (T.38 Re-invite and T.38 Pass Through only).
Redundancy Level
Enter a redundancy level for the FaxFinder. Default is 3.
Max Buffer
Enter the maximum buffer to be used for the FaxFinder. Default is 4000.
Extension Source
Select the extension source to be used by the FaxFinder.
Options are: SIP to Header or SIP Diversion Header.
Extension Digits
Select the manner in which extension digits are used.
Options are: Use All; Use First Only; Use Last Only.
Channel Reservation
If you want channels reserved for specific use only, enter the number of channels reserved for Inbound
Only or Outbound Only in these fields.
Max Rate
Select the maximum fax transmission rate for the channels from the drop-down list.
Options are: 2400; 4800; 9600; 12000; 14400; 16800; 19200; 21600; 24000; 28800; 31200; 33600.
Error Correction
Choose if you want to have fax Error Correction on or off.
Dial Prefix
Enter a dial prefix to be applied to all channels if necessary. The dial prefix is appended as a prefix to all
faxes being sent.
Jitter Buffer Delay
Enter the jitter buffer delay (in milliseconds). Default is 30 ms.
Max Datagram
Enter the maximum datagram size allowed. Default is 948.
Extension Length
Enter the extension length allowed for the channels.
Save button
When you have entered your information, be sure to click the save button before navigating
away from this page, else your changes will be lost.
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Inbound Routing
There are several ways an incoming fax can be routed: They can be routed globally or by extension. A
global routing entry will route every incoming fax to the defined global routing Fax Destination.
Incoming faxes from PBXs that provide DTMF digits to the FF240-IP can be routed based on the
extension digits to recipients as defined in the Recipient Fax Destination.
A Destination can be an existing User’s Email, a printer where you would ‘print on receive’ to a defined
printer, an Email where the Fax would be delivered to an email address, to the trash (the fax is simply
thrown away), or a share where the incoming fax is copied to a defined network share location.
General Setup
Email Size Limit
Enter a size limit for inbound emails in Kilobytes. Any incoming faxes that are over this set limit
will be split into multiple emails that are below the limit, i.e. a fax from a sender that is too large
to be accepted by the email server will be automatically recreated as multiple smaller faxes for
the recipient so that the fax is not rejected.
Fax Output Format
Choose the format (either .PDF or .TIFF) that you want inbound faxes to be presented as.
Email Fax Details
Check this box if you want detailed information about the fax included in the email body for
incoming faxes.
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Global Routing
Fax Destinations
This displays a destination for inbound faxes to always be routed in addition to their intended
recipient.
Action
Here you will find a link to Edit the parameters set for Global Routing. Details of the edit Global
Routing screen are found below.
Add Destination (Global)
Select the global destination from the drop down list. Some of these selections will require you
to add the related information in the second field. Destinations available are: Email, Share, Print
and Email to User. Your choice here will determine what information you must provide before
clicking the update button.
Save button
When you are finished with your selection, click the Update button to set the global destination.
Cancel button
Clicking on the cancel button will cause you to lose all information entered and return you to the
previous screen.
Default Routing
For any incoming fax that does not have a proper recipient destination, default routing is the catch-all
destination.
Fax Destinations
This displays a destination for inbound faxes to be routed when there is no recipient or
extension.
Action
Here you will find a link to Edit the default routing. Click on the Edit link to assign a default
destination other than Admin.
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Recipients
This will display a list of inbound recipients. There are four action links available: Add, Import, Export
and Delete All.
Add Recipients
Clicking on the Add link will bring up the Add Recipients screen.
Extension
Enter the phone number of the recipient to be added.
Name
Enter the name of the recipient to be added.
Destinations (Extension)
After adding a Recipient, the Add Destination section for this extension will appear.
Add Destination (to created extension)
Click the Add link to select the default destination for this recipient (Email, Share, Print,
Trash, Email to User).
Import Recipients from CSV
Clicking on the Import link will bring up the import screen.
CSV File
Click on the Browse button to navigate to an existing CSV file to add them to the
recipient list. The format for the CSV file is detailed below.
Existing Recipients
Select to either merge the new CSV file with the existing data or to replace the existing
data with the new CSV information.
Import button
Click on the import button to begin the process or all settings will be lost when you
navigate away.
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Inbound Recipients CSV Import Format
Fields
Extension,Description,Destination type,Destination value
Values
•
Extension: numerical extension
•
Description: The description for the recipient. Does not need to be repeated for multiple
destinations for the same extension. Only the description for the first destination is used.
Destination type: One of the following types "Email", "Share", "Print", "User", and "Trash"
Destination value: The value of the destination appropriate for the type (shown below):
•
•
o
Email: email address
o
Share: The full UNC path of the network share. (The share must already be set up on the
FF240-IP)
o
o
o
Print: The name of the printer. (The printer must already be set up on the FF240-IP)
User: The name of the existing FF240-IP user to email
Trash: No value needed
Example:
Extension,Description,Destination type,Destination value
1000,John Smith,Email,[email protected]
1000,John Smith,Print,myprinter
1001,Bill,User,bill
1001,Bill,Share,\\server\sharename\folder
9999,Junk,Trash,
Fields may be quoted with double quotes. A header row is optional.
Export Recipients to CSV
This will export the current recipients list to a CSV file. Click Save on the pop-up window and select a
location for the file to be saved at.
Delete All
This will permanently delete all entries in the recipients list.
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Outbound
The Outbound page contains a selection box for allowing simultaneous faxing and archiving options.
Outbound Options
By checking the “Allow simultaneous faxing to the same number” box and clicking the Save button, you
allow the FF240-IP unit to send multiple faxes to the same phone number at the same time. This is
beneficial for fax configurations where a single number is mapped to multiple lines or a trunk.
By default, this option is off and the FF240-IP will send faxes to the same number one at a time.
Save button
When you have checked or unchecked the “Allow simultaneous…” box, be sure to click the save
button before navigating away from this page, else your changes may be lost.
Outbound Archive
Enable Outbound Archive
Check this box if you want to enable outbound archiving.
Archive Format
Select the format that you want the archive saved as. Options are PDF or TIFF with .pdf being
the default selection. Be aware that these are image files that cannot be searched for specific
words or edited – it is basically a “picture” of the information.
The naming convention used for archived files is: fax_outbound_#dialed_date_time_faxID#.
The number dialed, date, time and fax ID number are variable; “fax_outbound” will always be
the first words of the file.
Archive Directory
Enter the location of a shared folder that you want the archive to be saved to or click the
Browse link to manually locate the shared folder. If you do not have a shared folder already
setup, any entries or use of the Browse link will result in an error.
Save button
After setting the options that you want, click the Save button before navigating away from the
page or your settings will be lost.
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Outbound Approval
Outbound approval gives an administrator the ability to restrict outgoing faxes through several
categories. The details of each section are found on the next page.
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Outbound Approval Setup
If you want to use any, some or all of the outbound approval options, you must check the ‘Enable
Outbound Approval’ box here.
Approvers
The ‘Approvers’ section allows you to add users who are able to allow faxes to be sent out. By default,
the Admin account is here.
Add
Click on the Add link to add the selected user from the drop-down list to the list of those who
can approve outbound faxes.
Approved Fax Numbers
The approved fax numbers section is for adding phone numbers or portions of phone numbers that are
always approved. Numbers added in this section will bypass the checks of the Approved Users section.
Add
Click on the Add link to add a phone number or add a portion of a phone number with the
asterisk (*) wildcard to allow for variants (i.e. digits that follow an approved area code or local
prefix).
Clicking the Add link will create an empty text field in this section where you can add the phone
number, then click the Save button at the bottom of the page to confirm it.
Approved Users
The Approved Users section lists users that can send faxes without needing to be approved. By default,
the admin account is entered here. Click on the Add link to add more exempt users.
Add
Clicking on the Add link will create another drop-down list box where you can select the user
from the entire list of users entered in the FF240-IP unit. When you have added all the users
that you want added to the approved list, click the Save button at the bottom of the page to
ensure your entries are not lost.
Reminders
Reminders in the form of an email message will be sent to all users listed in the ‘Approvers’ section at
the top of the section. By default, three time intervals are listed: 30 minutes, 60 minutes and 1440
minutes. Click on the Add link to add more times or the Remove link to delete times.
Add
Click on the Add link to create a new text box for entering a time (in minutes) for the FF240-IP to
send an email reminder to all Approved users.
Outbound Approval Report
If you want reports of the approved faxes to be sent to the ‘Approvers’, check the ‘Enabled’ box here.
Select the format that you want the report sent as from the drop-down list. Both .csv and .xml formats
are available, with CSV being the default selection.
The table at the bottom allows you to customize the frequency in which the report is generated and
Examples of Report Settings:
Send a report every Sunday at 7:00 pm:
Send report at 11:00 pm on the first every month:
Minutes is set to 0
Hours is set to 19
Minutes is set to 0
Hours is set to 23
Day of Month is set to Every day of month Day of Month is set to 1
Month is set to Every month
Day of Week is set to Sunday
Month is set to Every month
Day of Week is set to Every day of week
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Chapter 3: Web Management Interface
Cover Pages
Here you can view or delete a cover page from the supplied pages created by Multi-Tech, or you can
import (Add) one of your own. For tips on creating custom cover pages, please see the customization
appendix. Cover pages must be in the PDF version 1.4 format. The Opt-Out section is available if you use
the FF240-IP for advertisement purposes. The “Editable cover pages” link will take you to the Multi-Tech
FTP site where the templates are available in the .sla format.
Opt-Out
The placement of the Opt-Out information will depend on the cover page in use. Note that some cover
pages are written to expect a certain type of Cost Free method to be used; e.g. “Email _____ to opt-out
of further fax communications.”
Phone
Enter the phone number that can be called to reach you or someone who can remove a phone
number from a contact list (opt-out of receiving faxes from this unit or your business).
Fax
Enter the fax phone number that will accept opt-out faxes (to remove the recipient from contact
list of this unit or your business).
Cost Free
Enter a ‘cost-free’ method (email address, toll-free telephone or fax number, Website, etc.) that
recipients can use without incurring a cost, and be removed from the contact list of this unit or
your business.
Save
After entering your Opt-Out information, click the save button.
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Cover Pages
PDF Cover pages to be used with your FF240-IP unit need to be version 1.4 to work properly.
The Editable cover pages link will take you to the .pdf files on the Multi-Tech website.
Add
Click on the Add link to open the Add Cover Page screen detailed below.
Cover Page
This column lists the file names of available cover pages as links. Clicking on the name will open
the file for viewing.
Action
Delete
Clicking this link will delete the cover page permanently from the FF240-IP unit.
Add Cover Page
Clicking the Add link will take you to the Add Cover Page screen where you can browse to an existing
cover page design (PDF file type) that you want to make available as an option on this FF240-IP unit.
Even though the browse button allows multiple file types to search for, only PDF files are allowed.
Cover Page
Enter the path and name of the cover page that you want to add or click the Browse button to
manually navigate to the location of the created cover page.
Add button
Click the add button to save the cover page you entered or browsed to and save it to the FF240-
IP unit. Once added, the cover page is saved in the unit for all users.
Cancel button
Click the cancel button to discard changes and return to the previous screen.
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Chapter 3: Web Management Interface
Store & Forward Fax (T.37)
Store and Forward fax (or T.37) is described in detail with examples in a later chapter. Here we are
describing the parameters for T.37 that can be input into the FF240-IP unit through the web interface.
Store & Forward Fax (T.37): Parameters
Enable T.37
To allow the use of Store and Forward faxing on this FF240-IP unit, check this box, else it will not
be allowed.
Require Authentication
Check the Require Authentication box to force users to have a valid username and password to
use Store and Forward faxing.
Set User From Envelope Sender
Check this box to set the User from the envelope sender.
Default Scheduling Priority
Select the priority for scheduling store and forward faxing. The range is 0 to 5, with 0 being the
highest priority. This setting will come in to play when there are more faxes in the queue that
need to be sent out than there are available channels.
Maximum Tries
Enter the maximum number of tries that you want the FF240-IP to attempt without a successful
completion before considering the fax as failed.
Interval Between Tries
Enter the time in seconds that you want the FF240-IP to wait between unsuccessful transmission
attempts.
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Email Fax Receipt
Select the condition that will trigger an email to the sender. There are three options here:
Failure – An email receipt will only be sent if the fax fails.
Always – On completion (success or failure) an email receipt will be sent.
Never – The FF240-IP will not send a receipt for any result.
Fax Attachment with Receipt
Use this drop down box to set the attachment type for fax receipts. Options are PDF, TIFF or
None with the default set to .pdf format.
Include Cover Page
Check this box if you want the cover page selected above to be included, otherwise no cover
page will be attached.
Default Cover Page
Select the cover page to use by default when using Store & Forward faxing.
Use Email Body as Comments
Check this box if you want to have the body of the email inserted into the fax comments section.
Save button
When you have entered your information, be sure to click the save button before navigating
away from this page, else your changes may be lost.
Store & Forward Fax (T.37): Additional Hosts
Recipient Host
This will display a list of additional hostnames and IP addresses that the FF240-IP will accept for
Store and Forward faxing. If your hostname is example.FF240-IP.com, and you want to support
T.37 faxing from other hostnames (e.g. mycompany.FF240-IP.com) this is where you would
enter the additional hostname.
Action
These are the action item links available for the T.37 host.
Edit
This will bring up the editing screen for changing the recipient host.
Delete
This will delete the recipient host.
Add
Located in the title bar at the right margin, the Add link will bring up the Add Recipient Host
screen where you can add a new recipient host as noted above. Make sure to click the Save
button after entering the information or it will be lost once you browse away or close the
screen. If you do not wish to add a new recipient, click on the Cancel button and you will be sent
back to the Store & Forward Fax screen.
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Chapter 3: Web Management Interface
Fax Log
The interval at which the fax log files are deleted can be adjusted here. By default, the logs are removed
each day at midnight.
Fax Log Purge
Here is where the timing of log purging is set. The different columns allow for many settings. You can
select multiple options by clicking and dragging or by holding down the Shift or Control key while
selecting. Clicking on the Examples link will open a pop-up displaying examples as shown below.
Email Expired Entries to Administrator
If you want have the fax logs sent as an email attachment to the administrator before they are deleted,
check this box.
Minutes
Should you want to purge log files at intervals that are not on the hour, you can set the minutes.
Hours
This corresponds to the hour of the day when using a 24-hour clock (e.g. Hour 19 is 7 pm).
Day of Month
The Day of Month counts forward from the first day, so if you want to delete all fax logs on the
5th of every month, this would be set to 5.
Month
As a long term option, you can set the logs to be purged only in a specific month.
Day of Week
Log files can be set to be cleared on a specific day of the week, or every day of the week.
Email Expired Entries
If you want to keep the FF240-IP unit clear of log files, yet wish to retain the log files, you can
check this to have the log files emailed to the administrator email address.
Examples of Fax Log Purge Settings:
Examples are provided to help understand the specific columns.
To purge logs every Sunday at 7:00 pm:
To purge logs at 11:00 pm on the first every month:
Minutes is set to 0
Hours is set to 19
Minutes is set to 0
Hours is set to 23
Day of Month is set to Every day of month Day of Month is set to 1
Month is set to Every month
Day of Week is set to Sunday
Month is set to Every month
Day of Week is set to Every day of week
Purge Logs Now
Clicking on this link will delete all currently stored logs now instead of waiting for the purge time set
above.
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Chapter 3: Web Management Interface
Users Section
The FF240-IP Users section of the FF240-IP unit displays a list of all of the users that have been entered
or imported into the unit itself. With the exception of the default admin account, all users can be edited
or deleted as needed. Users are the definitions of people that have access to the FF240-IP for sending
faxes. Each user will have a list of Contacts that they use to send faxes. The user information is used gain
access to the FF240-IP to send a fax via the web interface Send Fax page or an external Web API client
such as the FF240-IP Client software.
It is important that each user of the FF240-IP is entered in to the unit so that their contact list is
populated. All contacts are stored in the FF240-IP unit and the Client software will retrieve this list when
the user installs the software. When a user adds or deletes a contact, it is done to the database of the
FF240-IP unit, as it is the only place where this information is kept. Users of the FF240-IP system should
log in to the unit and add to their Contact list manually (the Add link) or automatically (the Import link).
When importing a contact list, the user can choose to overwrite any existing information, or simply add
the new information (the ‘Merge’ option).
FaxFinder Users
This section will list all of the users added to the FF240-IP unit. Click on the Edit action item to see the
Contact lists for individual users. Contact lists are the primary source for information when sending out
faxes. The Phone, Fax and Organization fields will be used to populate the corresponding fields on the
cover page.
Add / Import / Export / Delete All
A User must first be added before they can add Contacts to their account. Adding a User can be
done manually through the Add link or automatically through the Import link if a CSV file is
available. The entire User list can also be Exported to a CSV file for use with other FF240-IP units
or programs. The Add, Import and Export screens are shown below.
Full Name
This displays the text entered as the full name for a user.
Username
This displays the username.
Email
This displays the email address associated with the user account.
Phone
This displays the phone number associated with the user. Typically this is a voice number for
contacting the user regarding a fax they have sent or received.
Fax
This displays the fax number associated with the user account.
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Organization
This displays the organization (if any) that is associated with the account.
Action
Edit
Clicking on the Edit link will bring up the editing screen for a user. You will also see this
list of Contacts associated with this user. The same options are available: Add, Import,
Export and Delete All. Contact lists use four primary pieces of information for speed and
simplicity of use: Name, Fax Number, Phone Number and Organization.
Edit username
Here you will find all of the previously entered User information. Every field except the
assigned Username can be changed. Click on the Update button to save any changes.
Edit Contacts for username
Here is the list of contacts that have been associated with this account. Links are
available to Add, Edit, Import, Export or Delete All for entries here.
More contacts can be added manually or imported from a CSV file. Please note that
imported files with matching names will overwrite the current information. You can also
Export this contact list to a CSV file for possible importation by another user to save
time when contact lists are shared. Each entry can be edited or deleted in the Action
column.
Edit Groups for username
Here is the list of groups that have been associated with this account.
There are links for Adding, Editing or Deleting All of the listed groups.
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Add
Clicking the Add link will bring up the Add FF240-IP User screen. Here you will enter the information to
be associated with the new user account.
Import
CSV File
Click on the Browse button to navigate to an existing CSV file to import. See Contact CSV File
Import Format below for specifics on the fields imported.
Existing Users
Select to either merge the new CSV file with the existing data or to replace the existing data
with the new CSV information.
Import button
Click on the import button to begin the process or all settings will be lost when you navigate
away.
Cancel button
This will return you to the Users screen.
Contacts CSV Import Format
Fields
Name, Fax Number, Organization, Phone Number
Values
•
•
•
•
Name: name of the contact
Fax Number: contact's fax number
Organization: contact's company name
Phone Number: contact's phone number
Example:
Name,Fax Number,Organization,Phone Number
Fred Johnson,111-555-1000,Another Company,111-555-1001
Contact 2,1234,Company Two,5678
Fields may be quoted with double quotes. A header row is optional.
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Users CSV Import Format
There are two types of records in the User CSV format: a User record type and a Contact record
type. The first column determines which type of record the line is, so you may see both types in
one CSV file.
User Record
Fields
Type, Username, Password, Full Name, Email, Phone, Fax, Organization
Values
•
•
•
•
•
•
•
•
Type: must be "User"
Username: user's username
Password: user's password
Full Name: user's full name
Email: user's email address
Phone: user's phone number
Fax: user's fax number
Organization: user's company name
Example:
Type,Username,Password,Full Name,Email,Phone,Fax,Organization
User,john,my_password,John Smith,[email protected],612-555-1234,612-555-2222,"A
Company, Inc."
User, joe, joe_password, Joe Doe, [email protected], 612-555-1234, 612-555-2222,
Workplace
Contact,john,Fred Johnson,111-555-1000,Another Company,111-555-1001
Contact,joe,Contact 2,1234,Company 2,5678
Fields may be quoted with double quotes. A header row is optional. A header row is any
row that starts with "Type,".
Contact Record
Fields
Type, Username, Contact Name, Fax Number, Organization , Phone Number
Values
•
•
•
•
•
•
Type: must be "Contact"
Username: username of the user this contact belongs to
Contact Name: name of the contact
Fax Number: contact's fax number
Organization: contact's company name
Phone Number: contact's phone number
Example:
Type,Username,Password,Full Name,Email,Phone,Fax,Organization
User,john,my_password,John Smith,[email protected],612-555-1234,612-555-2222,"A
Company, Inc."
User, joe, joe_password, Joe Doe, [email protected], 612-555-1234, 612-555-2222,
Workplace
Contact,john,Fred Johnson,111-555-1000,Another Company,111-555-1001
Contact,joe,Contact 2,1234,Company 2,5678
Fields may be quoted with double quotes. A header row is optional. A header row is any
row that starts with "Type,".
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Export
Click on the Save File button, then click OK to save the current Users as a Comma Separated Value file.
Delete All
This will permanently delete all users in the list.
Contacts Section
The contacts section will list all of the available recipients for the user that is currently logged in. This is
separated into four sections for organization and ease of use (Personal, Global, Personal Groups and
Global Groups).
Personal
The personal contact section shows all of the personal contacts added by the currently logged in user.
Contacts for n
There are four links for managing personal contacts: Add, Import, Export and Delete All.
Name
This displays the contact name as entered.
Fax Number
This displays the fax number entered for this contact.
Phone Number
This displays the voice phone number entered for this contact.
Organization
This displays the organization that has been entered for this contact.
Action
Edit
Clicking on the Edit link will open the editing screen so that the personal contact information can
be changed.
Delete
Clicking on the Delete link will permanently remove this contact from the FF240-IP.
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Global
The global contact group displays all of the global contacts entered by the administrator for use by all
users.
Global Contacts
There are four links for managing global contacts: Add, Import, Export and Delete All.
Name
This displays the contact name as entered.
Fax Number
This displays the fax number entered for this contact.
Phone Number
This displays the voice phone number entered for this contact.
Organization
This displays the organization that has been entered for this contact.
Action
Edit
Clicking on the Edit link will open the editing screen so that the personal contact information can
be changed.
Delete
Clicking on the Delete link will permanently remove this contact from the FF240-IP.
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Chapter 3: Web Management Interface
Personal Groups
The personal groups screen will display all personal groups available for the logged in user.
Personal Groups
There are two links available for personal groups: Add and Delete All.
Name
This displays the contact name as entered.
Description
This will display the description entered for the created group.
Action
Edit
Clicking on the Edit link will open the editing screen so that the personal contact information can
be changed.
Delete
Clicking on the Delete link will permanently remove this contact group from the FF240-IP.
Global Groups
The global groups screen will show all of the global groups created by the administrator that are
available to all users.
Global Groups
There are two links available for global groups: Add and Delete All.
Name
This displays the contact name as entered.
Description
This will display the description entered for the created group.
Action
Edit
Clicking on the Edit link will open the editing screen so that the personal contact information can
be changed.
Delete
Clicking on the Delete link will permanently remove this contact group from the FF240-IP.
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Chapter 3: Web Management Interface
Send Fax
Sender Information
If a cover page is selected (the ‘Yes’ check box detailed below), much of the sender information will
be already populated in the cover page from what is provided for the logged-in user. This can be
changed if needed, or left as is.
Name
Enter the name of the sender here.
Organization
Enter the name of the sending organization (if needed) here.
Phone Number
Enter the sending phone number here (a voice line that should be used to contact the sender
should there be any questions or problems).
Fax Number
Enter the fax number where you want to receive faxes.
Email Address
Here you may provide an email address that can be used by recipients for contacting the sender.
Recipient Information
Find Recipient
Select from the drop-down menu how you would like to enter your recipients:
Personal Contacts
Personal Groups
Global Contacts
Global Groups
Enter Recipient Info
Enter Recipient Info and save as Personal Contact
Contact/Group
Use the drop-down box to select a recipient from the contact list that is associated with the Find
Recipient list selected above. Once selected, the Name, Organization/Description. Phone
Number and Fax Number below will be automatically populated with that information from the
Contact list.
Note: You need to click the Add Recipient button after making this selection if you are not
adding the recipient manually.
Name
If not already populated, enter the name of the intended recipient.
Organization/Description
If not already populated, enter the organization (if any) of the recipient. If a group was entered,
the description will be here.
Fax Number
If not already populated, enter the fax number of the recipient.
Phone Number
If not already populated, enter the voice phone number of the recipient.
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Chapter 3: Web Management Interface
Add Recipient button
Click this button to add a selected or manually entered recipient to the list. Repeat the process
to add more recipients.
Recipient list
The current list of added recipients is listed here. If needed, you can Delete individual entries.
Cover Page Information
Include cover page with this fax?
Select Yes or No for your choice.
Select Cover Page
Choose a cover page from the drop-down box.
Subject
Enter a subject for the fax here.
Comments
Enter any comments needed for this fax transmission.
Attachments
Browse to any attachments that you need to add. Click the Add Another Attachment button if there is
more than one attachment needed. Allowed attachment types are: .PDF, .TIF, .TIFF, .TXT, .PS.
Options
Max Tries
Enter the number of tries that you want the FF240-IP to attempt before aborting the fax.
Priority
Select the transmission priority for this fax. The range is from 1st Priority to Low. The default
setting is Medium priority.
Retry Interval (seconds)
Enter the number of seconds for the FF240-IP to wait between unsuccessful transmission
attempts. The default is 300 seconds.
Send a receipt
Select from the drop-down box under what condition you want a receipt sent. There are three
options here:
Failure – An email receipt will only be send if the fax fails.
Always – On completion (success or failure) an email receipt will be sent.
Never – The FF240-IP will not send a receipt for any result.
Fax Attachment with Receipt
Select from the drop-down menu the format of the receipt attachment: .PDF, .TIF or None (do
not attach). The default is PDF formatting.
Send Fax button
When all of the send fax information is completed, click the send fax button to activate this fax.
Navigating away from this screen or exiting the browser without clicking the send fax button will
clear all data and the fax will not be sent.
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Chapter 3: Web Management Interface
Logout
Clicking this navigational link will log you out of the FF240-IP unit. This is always a good practice to
follow when you are finished using the FF240-IP, especially if you were logged in with an administrators
privileges for security reasons. There is no screen associated with the Logout link – after clicking Logout,
you will be redirected to the Login screen.
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Chapter 4 – Client Software
Installation
The Client software is for general use of the FF240-IP, but it needs to be associated with a FF240-IP unit
for proper operation. Your administrator should provide the software or a location where it can be
obtained from. You will need to install the Client software on your PC and set the FF240-IP that it is to
work with. You will need to be logged in with administrator rights before starting any installation.
Installation
A. Insert the FF240-IP Product CD into the CD-ROM drive of the client PC. If the CD does not auto
start, use Windows Explorer to navigate to your CD drive and launch the installation program by
double-clicking on cd_start.exe file on the CD. From the menu presented, click the Software
button.
From the new screen presented, select the Client Software button to install the Multi-Tech
FF240-IP Client software for using the FF240-IP unit.
- or -
Retrieve the software installer from the location provided by your administrator.
Double-click the filename (default is FFClientInstall.msi) to begin the installation. The file labeled
FFClientTSinstall is for Windows Terminal Services only.
Important: If you have any old versions of the FF240-IP client software installed (for any FF240-IP
model family), please uninstall that prior to installing the new version. The FF240-IP client
utilizes Windows Add or Remove Programs utility in the Control Panel.
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Chapter 4: Client Installation
B. At the Welcome screen, click Next.
C. At the Select Installation Folder screen, browse to the desired file location for the FF240-IP
client software. In most cases, the default file location is recommended.
Clicking on the Disk Cost button will show you the size of the software being installed as well as the
available disk space of the target drive.
When the destination location is correct, click Next.
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Chapter 4: Client Installation
D. At the Confirm Installation screen, click Next to begin the installation.
A transient screen (“Installing FF240-IP Client Software”) will appear while files are being copied.
E. The FF240-IP Client software can place a shortcut in the Startup directory so that the client
software will start automatically when the PC is booted.
F. You will be asked if you want the Client software to automatically launch when the installation is
complete. Select your preference.
Note: This window does not pop-up during a Terminal Services installation.
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G. You will be asked whether or not you want to associate .tif and .cpg files with the Multi-Tech Tiff
Viewer. Click Yes (unless you prefer to use a different viewer program). The .cpg files become
associated with the legacy Cover Page software that is used with the legacy FaxFinder FFx20
models.
If a Question screen appears asking "Warning - the extension .tif is already registered,
Overwrite?”; click Yes if you wish to use the TIFF viewer installed with the FF240-IP Client
Software. Click No if you prefer to leave the current association for viewing .tif files.
H. Then the Installation Complete screen will appear.
Click the Close button.
If you chose ‘Yes’ above to have the client software start after installation, you will see the
application icon down in your System Tray. Click on the icon and select “show FF240-IP Client
software” to use the program.
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Chapter 4: Client Installation
Push Installation Method
Push Installs of the Client Software
The FF240-IP Client installer is now available as an MSI package. This provides the ability to perform
remote installation using Microsoft Group Policy, SMS, as well as other third party tools. The installer
can be run like any other Windows software installer and it can also be invoked from the command line
using the Windows Installer command ‘msiexec’. Previous versions of the FF240-IP Client (1.08.xx and
older) must be uninstalled before upgrading.
Note: The User Account Control (UAC) feature of Windows Vista and Windows Server 2008 will need to
be turned off for push installations to complete successfully.
The installer supports the following options when being used from the command line or remote
installation:
•
Set a different install directory:
TARGETDIR=PATH (default is Program Files/Multi-Tech Systems/FF240-IP Client
Software)
Add file associations for Multi-Tech TIFF Viewer and Cover Page Editor:
ADDFILEEXT=1 (default is 0)
Start the FF240-IP client after installation:
LAUNCHPRODUCT=1 (default is 0)
Automatically Start the FF240-IP Client
LAUNCHPRODUCTONBOOT=1 (default is 0)
Example command to install in silent mode with options:
o
•
•
•
•
o
o
o
o
msiexec /i FFClient-x_x_x.msi /q TARGETDIR=”C:\FF240-IP Client” ADDFILEEXT=1
LAUNCHPRODUCT=1 LAUNCHPRODUCTONBOOT=1
•
Example command to uninstall in silent mode:
msiexec /x FFClient-x_x_x.msi /q
o
An example of how to perform a remote software installation using Microsoft Group Policy is available
from Microsoft’s website.
•
Search for Knowledge Base article number 816102 at microsoft.com.
Client Install Shield Mass Uninstall
An MSI package is available on the web site, and the Installation CD, that can be used to mass un-install
the previous version of FF240-IP Client (versions before 1.08.xx).
•
Example command to uninstall the Install Shield FF240-IP Client in silent mode:
msiexec /i remove_installshield_faxclient.msi /q
o
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Chapter 4: Client Installation
Setting the Usage Rights for the Printer
The printer that is installed into Windows for the FF240-IP to work requires some settings of the rights.
For Windows Server 2003, Windows XP and earlier:
The Windows account/user that is to "use" the printer, needs to have the "Print" permission associated
with (enabled on) their Windows account (regarding the printers security properties).
For Windows Vista, Windows 7 and later:
The Windows account/user that is to "use" the printer, needs to have the "Print" permission and the
"Manage Printers" permission associated with (enabled on) their Windows account (regarding the
printers security properties).
Associating Client Software and User with the FF240-IP Unit
After the FF240-IP client software is installed, you must associate it with one or more FF240-IP units.
Sometimes more than one FF240-IP unit is available for use. In some cases, certain client users might be
assigned to some FF240-IP units and not assigned to others. This procedure shows you how to make this
association so that faxes may be sent from a particular FF240-IP unit to the email inbox of your PC. To do
this procedure, you will need to know the IP address of the FF240-IP unit that you are able to use. You
should also be given a valid username and password for every unit that you can use. Be aware that an
individual FF240-IP client user can be associated with more than one FF240-IP unit. This could easily be
the case in an office that is large and/or an office that has a great deal of fax traffic.
The icon for the FF240-IP Client software application will appear in the Windows Start menu programs
selection. After installation, the Client Software starts up whenever the computer is booted if the ‘Yes’
option was chosen when the ‘Do you wish to start the FF240-IP Client automatically?’ prompt appeared
during installation. When running, a FF240-IP icon appears in the system tray area at the lower-right
corner of the screen. The FF240-IP Fax Client Software screen can be opened from either the Start menu
icon or the tray icon. If the Client Software is shut down, it can be re-opened from the Start menu or by
double-clicking on a file named FF240-IPClient.exe (or something very similar), which, following a typical,
default installation, is located at C:\Program Files\Multi-Tech Systems\FF240-IP Client Software\FF240-
IPClient.exe. When the client software is launched, it will reside in the System Tray be default.
System Tray Icon
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Chapter 4: Client Installation
1. At the main screen of the FF240-IP Fax Client Software, click on Edit and select “Add FF240-IP” if
you know the IP address or Host Name of the FF240-IP, otherwise open the Tools menu and select
“Auto-Discover Devices” to have the Client software search the network for FF240-IP units.
Add FF240-IP Manually
Use Auto Discover to Locate FF240-IP
a. If you are using the Auto Discover Device method, click the ‘Search’ button to have the FF240-IP
Client software search the available network for FF240-IP units that are available.
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Chapter 4: Client Installation
2. To add a FF240-IP when the IP address is known, select the FF240-IP model family from the Type
drop-down, enter the IP address “Server Address” field along with your Username and Password.
If you need to use a secure login, tick the ‘Use SSL’ checkbox.
If the Auto Discover Devices feature was used, you may Right-click and select Add or double Left-
click on the IP address or name of the FF240-IP unit that was detected. Use the ‘X’ in the upper right
hand corner to close the Auto Discover window after you have added it to the client.
3. Enter, in the appropriate fields, the Username and Password that the client will use when accessing
this FF240-IP unit. If the client is to be associated with multiple FF240-IP units, a different Username
and Password could be established for each. However, in most cases, it is advisable (for the sake of
simplicity and convenience) to use the same Username and Password for all FF240-IP units.
NOTE: The Username entered here must match the entry used in the “Username” field of the Users
screen on the FF240-IP Server. The password entered here must match the password
entered for this user.
The Username and Password are case-sensitive.
Click OK.
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Chapter 4: Client Installation
4. A new FF240-IP entry should appear on the “Devices” tab of the FF240-IP Fax Client Software
screen.
The status of the newly registered FF240-IP unit may momentarily go from “Not logged in” to
“Logging in” to “Connected.” A FF240-IP x20 unit will show Idle instead of connected.
If it goes to Login Failure, then one of two things is wrong:
a. The IP address or domain name is wrong. If that is the case, delete that entry (by right-clicking
DELETE), and enter a new one;
- or -
b. The Username/Password combination may be wrong. Verify that the client Username/Password
combination (accessible by right-clicking and selecting Properties on the FF240-IP listed in the
Devices tab of the client software) matches the Username/Password combination assigned to
the client-user by the FF240-IP Administrator.
Note: Username and Password are case-sensitive.
Disassociating the Client from a Specific FF240-IP Unit
In this procedure, you will un-do the procedure “Associating Client with a Specific FF240-IP Unit.” This
situation might occur when changes are being made in the network faxing system. In any event, this
procedure severs the tie between your PC and a specific FF240-IP unit so that you will no longer be
connected to it for sending fax messages. (Faxes can be received in email form from the FF240-IP server,
despite disassociating from the FF240-IP server, as long as the receiving party is defined in the Inbound
Routing section of the FF240-IP unit.) In cases where the client is currently associated with more than
one FF240-IP unit, you will need to know the IP address of the specific FF240-IP unit from which you
want to disconnect.
1. Open the FF240-IP Client Software program and go to the Devices tab. Select the FF240-IP unit from
which you want to disconnect (you can identify the FF240-IP unit by its IP address or domain name),
Right-click on it and select delete.
2. Your FF240-IP Client Software will no longer be able to send faxes through this particular FF240-IP
unit.
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Chapter 5 – FaxFinder-IP Operation
Introduction
This chapter describes the things that a user can do with the FF240-IP system. The software programs
involved are the FF240-IP Client Software and the Multi-Tech Tiff Viewer (or designated PDF viewer).
The FF240-IP Client Software interfaces with the FF240-IP Server and has its own user interface. When
previewing outgoing faxes, the PC’s operating system calls up the designated TIFF viewer to display the
outgoing fax. When viewing received faxes, the PC’s operating system calls up the appropriate viewer
(PDF or TIFF). The choice of file types (PDF or TIFF) is made in the FF240-IP Server software. Note that
client users can choose to display either on the Multi-Tech TIFF viewer or on a different (non-Multi-
Tech) TIFF viewing program. Likewise, if the FF240-IP system distributes incoming faxes as PDF files, the
client can designate which PDF viewer to use. The Multi-Tech TIFF viewer is installed automatically with
the FF240-IP Client software.
Overview:
Sending Faxes
¾ The FF240-IP Schedule Fax Screen (New Fax)
¾ Send Fax with Client Software
¾ Send Fax by Printing
¾ Send Fax from Email (T.37)
¾ Send Fax from FF240-IP Web Interface
¾ Send Fax by Web API
Using the Client Software
¾ Details of Software Commands
o
Add a contact
¾ Using the Cover Page Generator
¾ Using the Tiff Viewer
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Chapter 5: FaxFinder-IP Operation
Sending Faxes
Sending faxes through the FF240-IP is quick and simple and offers a variety of methods that can be used
to accomplish this. This section will show all the possible ways to send a fax with the FF240-IP.
Depending on how your administrator has set up the unit, several or even all options may be available.
First, the FF240-IP Schedule Fax window will be explained as it is used for the majority of faxing through
the FF240-IP unit.
The Schedule Fax Screen (New Fax)
The FF240-IP Schedule Fax screen appears (a) when you double-click an item from the Print Capture tab
of the client, or (b) when you select the New Fax command from the File menu of the Client Software
screen or (c) when you Right-click an item in the Print Capture tab and select ‘Fax.’
There are four sections (called ‘panes’ hereafter) to the Fax Scheduler: the Recipients pane, the
Documents pane, the Options pane and the Cover Page pane. At the bottom are the two main function
buttons – one to send or schedule the fax and the other to cancel it entirely.
Device pane
The device pane provides a drop-down list of all FF240-IP units available to this client. Select the unit
that you want this fax sent from.
Reconnect button
If you have multiple FF240-IP units available and the unit you want to use is not selected, select
the FF240-IP you want to send through and click the Reconnect button.
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Chapter 5: FaxFinder-IP Operation
Schedule Options pane
Options text box: This text box will display ‘Send Immediately’ by default. If you want to schedule this
fax to be sent at a specific time or date, then you must click the Options button.
Options (button): If you want to specify a time or date for the fax to be sent, you must click the Options
button which will open the Fax Scheduling Options window. The Options button will also allow
you to change the Maximum Attempts, Priority and Fax Receipt options from the default values.
Fax Scheduling Options
Send Immediately
By default, the ‘Send Immediately’ box will be checked which has the ‘Date’ and ‘Time’ fields
grayed-out.
By un-checking the ‘Send Immediately’ box, you can set a specific time and date for this fax to
be sent.
Fax Priority
You can select the level of priority for your fax from the drop-down list. The options are (in order
of highest priority first): 1st Priority; High; Medium/High; Medium; Medium/Low; Low.
The default priority is Medium.
Fax Receipt
Select the condition for receipt from this job. The options are: Always; Failure; Never.
The default receipt condition is Failure.
Fax Attachment with Receipt
If you have selected to receive receipts as attachments, you can select the format from this
drop-down list. Options are: None; PDF; TIFF.
The default attachment type is PDF.
Retry Interval
Enter the retry interval for instances where the fax does not complete.
The default retry time is 5 minutes and 0 seconds.
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Chapter 5: FaxFinder-IP Operation
Recipients pane
Name (column): Party to whom the fax will be sent. You cannot type in this window. When a recipient is
specified either from the Contacts or from the New Recipient window (the ‘+’ button), that
recipient’s name will appear in this field.
Fax Number (column): Fax number to which the fax will be sent. You cannot type in this window. When
a fax number is specified either from the Contacts or from the Enter a Fax Recipient window;
that fax number will appear in this field.
Organization (column)
This column will display the organization associated with the recipient (if there is one). You
cannot type in this window.
+ (button): Brings up the New Recipient window. At this window, you enter the name and fax number of
the party to whom the fax will be sent.
— (button): Removes a selected (left-click to select) entry or entries from the Recipients list. You will be
prompted to confirm removal of the recipient(s) from the list of recipients. Multiple entries can
be selected by holding the Ctrl key (individually) or Shift key (all entries between) while clicking.
Contacts (button): Brings up the Select Contacts screen from which a fax recipient can be chosen (this is
retrieved from the user contacts stored in your user ID on the FF240-IP unit). If enabled on the
FF240-IP server, this will also display contacts from Microsoft Outlook. Multiple entries can be
selected by holding the Ctrl key (individually) or Shift key (all entries between) while clicking.
Documents pane
Document (column): File name and type extension of document(s) to be transmitted as a fax.
+ (button): Click this button to add another document to the fax transmission. Only .tif, .pdf and .txt files
can be added with this.
— (button): Click this button to remove a document from the list of items to be faxed. You will be
prompted to confirm removal.
Recent Documents (button): Clicking this will bring up a list of the most recent attachments. Selecting
an item from the list will make the Add button available. Click the Add button to add the
attachment to the current fax.
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Chapter 5: FaxFinder-IP Operation
Cover Page pane
Use Cover Page (check box): Check this checkbox to include a cover page with your fax.
Cover Page (drop-down selection box): This field will be active when the ‘Use Cover Page’ check box is
ticked. By clicking on the down arrow, you will see the selection of cover pages available from
the FF240-IP unit. Click to highlight and select the cover page you want to use.
View (button): Brings up the cover page to be used.
Subject (text field): Here you can type a brief description of the contents of the fax. The placement of
this “Subject” description will depend on the cover page style that you use.
Comments (text field): Here you can type a lengthy comment about the fax or related topics.
Send the Fax
Schedule (button): When you have completed the other sections, click the Schedule button to have the
fax sent according to the time set by the Options parameters.
Close (button): To exit the Fax Schedule window and discard all changes, click the close button.
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Chapter 5: FaxFinder-IP Operation
Send Fax with Client Software
When a document (.tif, .pdf, or .txt) is complete and ready to be sent as a fax, opening the client
software and using the Schedule Fax option is quick and easy.
To begin, either double-click the FF240-IP Client Software icon in the System Tray or launch it manually
from the program listing on the Start menu, which will place it down in the System Tray.
1. Open the File menu and select ‘New Fax’
2. The Fax Scheduler screen will open
3. Enter recipients manually by clicking the ‘+’ button or select from an already available contact
4. Click on the ‘+’ button in the Documents pane and browse to the file you want sent (you may
add more files by repeating this step)
5. Highlight and click Open to use the selected file
Note: If you do not see the file you want to use, make sure that the type of your source file
(PDF, Text, Postscript, Tiff) is valid
6. Set any Options that you need (priority, time to send, etc.)
7. Select and modify a cover page as needed
8. Enter a subject and/or comments if needed
9. Click the Schedule button in the lower left corner to send the fax according to the options set
Send Fax by Printing
The easiest and most convenient way to utilize the FF240-IP once the client software is installed on a
computer is to take advantage of the Print function of a software program.
To begin, create the text that you want to send out as a fax and save your work.
1. Select the Print option from the software you are using
2. Select the FF240-IP as your print destination and click on the Print button
3. The Schedule Fax window opens
4. Enter recipients manually by using the ‘+’ button or select from an already available contact list
5. Set any Options that you need (priority, time to send, etc.)
6. Select and modify a cover page as needed
7. Enter a subject and/or comments if needed
8. Click the Schedule button in the lower left corner to send the fax according to the options set
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Chapter 5: FaxFinder-IP Operation
Send Fax from Email (T.37)
When you wish to send an email as a fax, using the T.37 format in the To: field will take advantage of the
FF240-IP from your Outlook email software. To do this you will need to know a few things: your
administrator should provide you with the domain name of the FF240-IP unit and you need to know the
phone number of the fax recipient.
To begin, compose the message as a new email.
1. In the To: field, enter the recipients in this format: FAX=phone number of recipient fax
2. Add any graphical attachments (PDF, Text or Tiff)
3. Click the Send email button
Send Fax from Web Interface
Logging in to the FF240-IP unit via a web browser is another simple way to have a fax sent from the
FF240-IP unit. This process is started by simply entering the IP address (e.g. 192.168.2.1) in the address
bar of the browser and using the links to access the Send Fax screen. Depending on the browser used,
you may see security warnings. Click ‘Yes’ to proceed in Internet Explorer; for Firefox, you may have to
add an exception for the FF240-IP unit’s IP address.
To begin, enter your Username and Password.
1. Click on the top navigation link “Send Fax”
2. The Sender Information will be pre-entered with your user info
3. Enter the recipient information or select from an available contact list and click ‘Add Recipient’
4. Select and fill out any information to be included as a cover page if you are using one
5. Browse to the file that is the fax information (you can add more with the ‘Add Another
Attachment’ button)
6. Choose any option variables for this fax
7. Click the Send Fax button at the bottom left of the screen
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Send Fax by Web API
If your administrator has created a custom API (Application Programming Interface) for you to use, that
is another option available for sending faxes through the FF240-IP. This will be unique for your company,
so you should look for information from your Administrator or IT department.
Using the Client Software
This section will detail all of the commands, tabs and screens that the Client Software offers. While not
every user will need all of the options available, you may want to glance through what is here for
something that will prove useful to you. The Schedule Fax window is the primary means of sending a fax
through the software and populating the contact list can save time by having those contacts readily
available when a fax needs to be sent.
File Menu Command Descriptions
The following options are available from the File menu.
File menu Commands
New Fax: Clicking this command will bring up the ‘Schedule Fax’ window of the default FF240-IP unit,
where a user can enter the needed information and schedule a fax to be sent by the active
FF240-IP unit.
Exit: This will exit the FF240-IP Client software. You will be prompted with a pop-up verifying that you
actually want to exit the software. Another option is to click on the window minimize button to
return the FF240-IP client to the system tray.
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Chapter 5: FaxFinder-IP Operation
Edit Menu Command Descriptions
The following options are available from the Edit menu.
Add FF240-IP
Type: Select the FF240-IP series you are connecting to.
FFx30 for the FF130, FF230, FF430 and FF830
FFx20 for the FF120, FF220, FF420 and FF820
Server Address: Enter the IP address of the FF240-IP unit that you want to add.
Use SSL: Check this box to use the secure sockets layer when accessing the FF240-IP.
Username: Enter the user name you have been assigned for this unit.
Password: Enter the password associated with the user name you have been assigned for this unit.
Click OK to add the new FF240-IP unit to the client software.
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Chapter 5: FaxFinder-IP Operation
Options
The following is available from the Edit | Options menu.
Date/Time tab:
Here you enter the date and time formats for the fax header from the drop-down menus provided.
Advanced tab:
Here you designate the circumstances that will make the Send Fax window become minimized (on close
or after scheduling) and allow the enabling of the importation of a Microsoft Outlook address book. To
save on disk space, you can select to have print captures deleted after they are scheduled.
The Include Outlook Contacts checkbox will automatically find your Outlook (2000 version and newer)
folder and import the contacts that exist there. If you have Outlook installed to a directory other than
the default, a Browse button is available for determining the correct folder.
The Update Outlook Contacts button will update the entire Outlook contact list in the FF240-IP unit if
you have selected the ‘Include Outlook Contacts’ selection above. This will ensures the two sources are
synchronized in the case of contact deletions, as by default, the FF240-IP will only automatically track
additions and changes. A confirmation pop-up window will ask you if you are sure you want to do this.
The Clear Recent Documents button will delete the list of recently sent faxes. A confirmation pop-up
window will ask you if you are sure you want to do this.
Logging tab:
A Trace Level of 9 is the highest trace setting. A Trace Level of 1 is the lowest (least amount of trace)
setting.
Select Save Log on Exit to ensure the Log file exists after the application is closed.
Select Save Log to if you want to create a log file other than the default. You may Browse to an existing
File Folder and type in the name of the custom log file in the edit field.
Click View Log to view the existing log file.
Click Delete Log to erase the current log.
Click Delete All Logs to remove any previously existing Log Files.
Click Restore Defaults to restore the Logging information to factory defaults.
Click View Application Data to start an explorer window to find and view existing log files.
Click OK to save your changes.
Click Cancel to Cancel any changes made.
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Chapter 5: FaxFinder-IP Operation
Tools Menu Command Descriptions
Auto Discover Devices: Selecting Auto Discover Devices will have the Client software search the network
for active FF240-IP units that are on the same network.
Click on the Search button to begin the auto discovery. Once begun, you can click the Stop
button to end the search at any time. When you are finished, click the Close button.
Any device found can be added by right-clicking and selecting Add or double-clicked to add it to
the Client software.
FFx20 Cover Page Edit: Selecting this option will open the FF240-IP x20 Cover Page Editing software that
was installed with the client. The software allows you to edit existing covers pages or create
entirely new ones for the FF240-IP x20 models only.
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Chapter 5: FaxFinder-IP Operation
Devices Tab (Main Window)
The Devices tab will show all of the FF240-IP units that are associated with the client software. This
window has three columns: Host (the name or IP address of a FF240-IP unit), Model (the model number
of the FF240-IP unit) and Status (displays the connection state of the FF240-IP unit as well as showing
which unit is set as the default unit for use). By right-clicking on the name or IP address of the FF240-IP
unit in the Host column, you will get an option window.
Open
Selecting Open will launch the FF240-IP summary window.
Fax Status tab
This tab will show the name, number, time, pages, state and subject for any pending or sent
faxes.
User Info tab
The user info tab lists your information as it is entered in to the FF240-IP unit.
Contacts (button)
The contacts button will open the contacts associated with the user currently logged in
(you). The drop-down box allows you to choose contacts from the four available contact
options (Personal, Global, Personal Groups and Global Groups).
The window below the drop-down selection will list all of the contacts for the option
selected.
Search (button)
The search button will open a new window allowing you to search for a contact
or contact group by Name or Description.
Save (button)
The Save button will save any changes made to the User Info on the FF240-IP unit.
Retrieve (button)
The retrieve button will query the FF240-IP unit for the current user information and
update what is displayed in the client software.
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Chapter 5: FaxFinder-IP Operation
Schedule Options tab
In the options tab you can change the default settings that are used for faxing: Max Attempts,
Fax Priority, Fax Receipt, Try Interval.
Save (button)
Click the save button to make these changes to the FF240-IP unit for this user.
Reconnect
Selecting this option will attempt to reconnect the user to the selected FF240-IP.
Delete
Selecting this will delete the FF240-IP unit from use by this software. There is a delete confirmation
window that will pop-up prior to actual deletion.
Set as Default
Selecting set as default will make the unit clicked the default unit for sending faxes through this
software.
Properties
Selecting properties will bring up a window showing the FF240-IP unit type (FFx20 or FFx30), the IP
address the unit is using and your user name and password. The password is replaced by asterisks for
security.
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Chapter 5: FaxFinder-IP Operation
Print Capture Tab (Main Window)
Any potential faxes sent from the print to FF240-IP option will be here, ready for additions, setting
changes or scheduling. There are two columns to this field: Document (the name of the document ready
to be scheduled) and Pages (the total number of pages in the document). To access the options for
items in the print capture area, right-click on the document name.
Fax
Selecting this will open the Fax Scheduler window allowing you to change any parameters as needed
and schedule your fax for a specific time or send it immediately. The Fax Schedule screen is covered
earlier in this chapter.
View
Selecting the view option will open the document (a TIFF file) with the program associated with its
extension type; if you chose to associate TIFF files with the TIFF Viewer during installation, that is the
program that will open the file.
Delete
Selecting this will permanently delete the document from the client software. Entries in the Print
Capture tab will remain until they are manually deleted using this command.
Clear All
Selecting this option will clear the entire list of entries in the Print Capture section.
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Chapter 5: FaxFinder-IP Operation
Using the Multi-Tech Tiff Viewer
The Multi-Tech Tiff Viewer program has a variety of features that enhance the viewing of fax messages
in graphic file form (thumbnails, zooming, spot magnification, scrolling, rotating, etc.). The program can
also manipulate and permanently alter the graphic files.
Toolbar Icons
The most commonly used functions are available as icons on the toolbar. In the diagram below, we label
the functions of these icons.
While most of these features are common to many graphical programs, some warrant a bit of
explanation, provided below.
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Copy. The Copy function allows you to copy the fax file and insert it into a different application program.
When you click the copy button, the current image will be copied to Windows Clipboard, from which
you may then Paste into another applicable program or document. See “Importing Fax Images into
Other Application Programs” below.
Pan (Omni-Directional Scroll). The “hand” icon allows you to bring any desired portion of the image into
view by clicking and holding down the left mouse button and then moving the mouse to “drag” the
image to where you want it.
Zoom to Selection. Click and drag with the mouse over the rectangular area you would like to view. The
Multi-Tech Tiff Viewer zooms in sufficiently to fill the screen with the selected area.
Magnify Area (Spot Magnifying Glass). In this viewing mode, a magnifying glass icon (cursor) appears.
It can be used in one of three ways to magnify any portion of the image: (a) Click over Area, (b) Click-
and-Hold Over Area, (c) Scan the Graphic.
Click over Area. A secondary window will appear that shows the ‘clicked-on’ area magnified. You
can adjust the size of the secondary window by dragging on its borders. You can re-locate the
secondary window by putting the cursor inside the window, clicking, holding, and dragging.
Click-and-Hold over Area. Two additional windows will appear. The cursor itself becomes a small
secondary window of fixed size. The same image also appears on a third window. You can adjust
the size of the secondary window by dragging on its borders. You can re-locate the secondary
window by putting the cursor inside the window, clicking and dragging.
Scan the Graphic. If you click, hold, and drag, you can scan the image in a magnified view. Two
magnifying windows will appear as in the “Click-and-Hold Over Area” description above.
Thumbnail. The thumbnail shows a reduced size version of the current image as well as the dimensions.
If you left-click on the thumbnail image, you will reset the current graphic to the original. This will not
undo any changes that were saved.
Importing Fax Images into Other Application Programs
The Copy command in the Multi-Tech Tiff viewer program allows you to import the fax image into other
application programs. A fax, in the TIF format can be Copied from the Multi-Tech Tiff viewer program
and Pasted into a word processing program document. The Windows Clipboard will only hold one copy
at a time, so make sure not to use any copy command until you have pasted the current image to the
new location.
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Appendix A – Troubleshooting
1. What if I can't see the web page for my FF240-IP?
REMEDY: Verify that the Admin PC is actually on the same subnet as the FF240-IP and that it can be
“pinged.”
Launch a Command Prompt.
(In WinXP, go to Start | All Programs | Accessories | Command Prompt.
In Win2000, go to Start | Programs | Accessories | Command Prompt.)
Type ipconfig to verify that the Admin PC’s IP address is in the same network as the FF240-
IP’s IP address.
Then type ping 192.168.2.1 (or server’s current IP address) and press Return.
If the FF240-IP unit does reply to the ping and you are still unable to view the FF240-IP web
page, then contact Multi-Tech Technical Support on our portal at
To see what the IP address of the FF240-IP unit is, plug a serial cable into the
Console/Command port, open communication software (like HyperTerminal) set to a serial
speed of 115,200 bps and type ifconfig.
2. What if I don't get an email when I click the Send Test Email link?
This pertains to the procedure “System Configuration | SMTP.”
The email may have failed due to one of several causes:
(A) the name server cannot be resolved,
(B) the mail server cannot be contacted; or
(C) the client PC running the mail software cannot connect to the mail server; or
(D) the administrator’s email address may be missing or incorrect;
(E) the email server does not support SMTP; or
(F) a discrepancy exists between settings established in the FF240-IP System Configuration | SMTP
screen and the email server’s requirements for User ID and/or Password in establishing
authentication with the FF240-IP.
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Appendix A: Troubleshooting
CAUSE A: During transmission, the name server’s address could not be resolved (that is, the FF240-IP
unit could not contact your name server).
RESPONSE A: Contact the FF240-IP unit using secure shell and try to ping the name server.
ssh user@ip
user: admin
password: admin
# ping 192.168.y.y (where this is the address of the name server)
If the name server ping fails, you must determine why it failed.
The name server may not be reachable because it is on a different subnet. The name
server ping could also fail because the default gateway has been set incorrectly.
If the name server ping succeeds, then try to ping the mail server using its domain
name.
# ping mail.ourcompany.com
If you succeed in pinging the mail server by its IP address but yet it cannot be pinged
via its domain name, then the name server is not functioning correctly.
If the mail server can be pinged neither by its domain name nor by its IP address, then
consider item B below.
CAUSE B: The mail server is not running or cannot be contacted from the FF240-IP unit.
RESPONSE B: Verify that the mail server is running by sending an email to yourself using your
email software.
If you cannot send an email to yourself using your email software, then the mail server
is not running and you should find out why.
If you can send an email to yourself using the email software, then there is a problem
between your mail server and the FF240-IP unit. Contact Multi-Tech Technical Support
CAUSE C: The client PC running the mail software cannot connect to the mail server.
RESPONSE C: If you, as a client, cannot send yourself an email, then contact your administrator;
there may be a problem with your mail server.
CAUSE D: The administrator’s email address may be missing or incorrect.
RESPONSE D: Check and add/correct the administrator’s email address, as needed.
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Appendix A: Troubleshooting
No email message after mail server setup (cont’d)
CAUSE E: The email server does not support SMTP.
RESPONSE E: Contact the FF240-IP unit using secure shell either at its IP address or name (if a
name server is present) and specify the SMTP Port Number (25 is the
common/standard port number, but this number is configurable in the FF240-IP
System Configuration | SMTP screen). Using Telnet (IP address: port) to get to the
SMTP server is the easiest method.
The email server should then return a “Welcome” message.
Type EHLO
The email server should then return a listing of supported protocols and other
information.
If the email server does not respond with a ‘Welcome’ message, or, if it does not
respond to EHLO, then, either the email server does not support SMTP or the port
number is wrong (that is, the port number used in the telnet command does not match
what was already specified in the System Configuration | SMTP screen).
If the email server does not support SMTP, it will not inter-operate with any FF240-IP
unit.
CAUSE F: A discrepancy exists between settings established in the FF240-IP System Configuration |
SMTP screen and the email server’s requirements for User ID and/or Password in
establishing authentication with the FF240-IP.
After you have set the FF240-IP Administrator’s email address, go to the System
Configuration | SMTP screen and click “Update.” In response to this, an email will be sent to
the FF240-IP Administrator.
Email servers have different requirements about User ID and Password with respect to
authentication to another server. In order to authenticate, some email servers will require a
User ID and Password and will reject authentication if a User ID and a Password have not
been provided. For other email servers, a User ID and Password are not required and not
allowed and these email servers will reject authentication if a User ID and Password are
included.
RESPONSE F: Consult with the administrator of your email server about its User ID/Password
requirements for authentication. Then configure the FF240-IP’s System Configuration |
SMTP screen fields accordingly. The specific fields are “SMTP Server User ID” and
“SMTP Password.” Leave these fields blank or fill in these fields according to the
requirements of your email server.
3. SMTP Error Code List
Many messages now contain the last response from the email server. These error codes may be looked
up to give more details of exactly what occurred. The Internet Engineering Task Force (IETF) maintains
information about SMTP error codes. You can look them up online at ietf.org in the RFC repository.
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Appendix B – Customization
Web Services API
Introduction
This section illustrates the HTTP/XML communication between the FF240-IP Web Service (FFWS) and a
client. FFWS provides an interface to the FF240-IP units for client applications. Client applications can
use FFWS for sending faxes, managing contacts and monitoring fax status.
Authorization
All request requiring authorization must have the Authorization header set using Basic authentication. If
this is not set or the username or password are incorrect then “401 Unauthorized” is returned.
See RFC 2617 for implementation
HTTPS
The server supports HTTPS. Secure requests can be sent to the default HTTPS port 443.
Creating a new fax
An application can schedule a fax by posting the schedule fax XML to the ofax resource. If the fax is
successfully scheduled then a response is returned with the scheduled entries.
Each file that you wish to attach as fax pages must be placed in an attachment element. An "inline"
attachment is an attachment with the contents of the file inserted into the content tag. Inline
attachments must be encoded using base64. The name of the attachment can usually be set to the
basename of the file unless that name is not unique among the attachments. The name is used primarily
for error responses, so if you would like to know the attachment which failed then it is important to
make this field unique. The content type of the attachment should be set to match the type of file being
transferred. For example, if you are attaching a PDF, then the content type should be set to
"application/pdf". It is important to properly set the type because this field is used when converting the
file into fax pages. No attempt is made to guess the content type on the server.
Limits
Request size: 2MB for [12]30, 5MB for [48]30
Maximum Recipients per Fax: 400
Query Parameters:
None
HTTP Request line:
POST /ffws/v1/ofax HTTP/1.1
HTTP Response Status Codes:
201 Created
The fax has been created successfully.
400 Bad Request
Invalid request. The fax has not been scheduled. A more verbose message may
be provided in the response message if possible.
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Appendix B: Customization
Example:
POST /ffws/v1/ofax HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
<?xml version="1.0" encoding="UTF-8"?>
<schedule_fax>
<cover_page>
<url>https://192.168.2.1/ffws/v1/data/cover_pages/default.pdf</url>
<enabled>true</enabled>
<subject>Test Subject</subject>
<comments>Test Message</comments>
</cover_page>
<sender>
<name>Sender Name</name>
<organization>Sender Org</organization>
<phone_number>111-222-3333</phone_number>
<fax_number>111-222-3334</fax_number>
<email_address>[email protected]</email_address>
</sender>
<recipient>
<name>Rcpt 1 Name</name>
<organization>Rcpt 1 Org</organization>
<fax_number>111-222-3335</fax_number>
<phone_number>218-555-3336</phone_number>
</recipient>
<attachment>
<location>inline</location>
<name>attachment1.txt</name>
<content_type>text/plain</content_type>
<content_transfer_encoding>base64</content_transfer_encoding>
<content>dGVzdA==</content>
</attachment>
<max_tries>3</max_tries>
<priority>3</priority>
<try_interval>30</try_interval>
<receipt>failure</receipt>
<receipt_attachment>none</receipt_attachment>
<schedule_all_at>2008-08-07T20:30:00</schedule_all_at>
</schedule_fax>
-----------------------------------
HTTP/1.1 201 Created
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Success</message>
<fax_entry>
..<fax_entry_url>https://192.168.2.1/ffws/v1/ofax/0000001B/0000</fax_entry_url>
<fax_url>https://192.168.2.1/ffws/v1/ofax/0000001B</fax_url>
<state>preprocessing</state>
<schedule_message>New fax entry</schedule_message>
<created>2008-08-01 08:43:29</created>
<stime>2008-08-01 08:52:29</stime>
<try_number>1</try_number>
<agent>FFWS</agent>
<preview>https://192.168.2.1/ffws/v1/data/preview/0000001B-0000.pdf</preview>
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Appendix B: Customization
<cover_page>
<url>https://192.168.2.1/ffws/v1/data/cover_pages/default.pdf</url>
<enabled>true</enabled>
<subject>Test Subject</subject>
<comments>Test Message</comments>
</cover_page>
<sender>
<username>admin</username>
<name>Sender Name</name>
<organization>Sender Org</organization>
<phone_number>111-222-3333</phone_number>
<fax_number>111-222-3334</fax_number>
<email_address>[email protected]</email_address>
</sender>
<recipient>
<name>Rcpt 1 Name</name>
<organization>Rcpt 1 Org</organization>
<fax_number>111-222-3335</fax_number>
<phone_number>218-555-3336</phone_number>
</recipient>
<max_tries>3</max_tries>
<priority>3</priority>
<try_interval>30</try_interval>
<receipt>failure</receipt>
<receipt_attachment>none</receipt_attachment>
<pages>0</pages>
<approver></approver>
<approval_time></approval_time>
</fax_entry>
</response>
Retrieving Fax Entries
HTTP Request line:
GET /ffws/v1/ofax HTTP/1.1
GET /ffws/v1/ofax/FAXKEY HTTP/1.1
GET /ffws/v1/ofax/FAXKEY/ENTRYKEY HTTP/1.1
Query Parameters:
all_users=true|false
An Admin level user can set this option to query all users instead of just
faxes belonging to the authenticated user.
complete_limit=LIMIT
Limit the number of completed faxes returned in a general query
(/ffws/v1/ofax) to LIMIT. By default the limit is 10. Faxes
displayed in the completed list are (pre)viewable and re-schedulable.
class=pending|sending|complete
Retrieve faxes by class.
include_modem_info=true|false
Include Modem level information in the response (init_time,
connect_time, ...). Requesting this information is costly and it also
increases the size of the response. Modem information only exists after the
modem has completed at least one full attempt.
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Appendix B: Customization
HTTP Response Status Codes:
200 OK
Here are the fax entries.
Example:
GET /ffws/v1/ofax HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Success</message>
<fax_entry>
<fax_entry_url>https://192.168.2.1/ffws/v1/ofax/0000001B/0000</fax_entry_url>
<fax_url>https://192.168.2.1/ffws/v1/ofax/0000001B</fax_url>
<state>aborted</state>
<schedule_message>Fax aborted by user</schedule_message>
<created>2008-08-01 08:43:29</created>
<stime>2008-08-01 08:52:29</stime>
<try_number>1</try_number>
<agent>FFWS</agent>
<preview>https://192.168.2.1/ffws/v1/data/preview/0000001B-0000.pdf</preview>
<cover_page>
<url>https://192.168.2.1/ffws/v1/data/cover_pages/default.pdf</url>
<enabled>true</enabled>
<subject>Test Subject</subject>
<comments>Test Message</comments>
</cover_page>
<sender>
<username>admin</username>
<name>Sender Name</name>
<organization>Sender Org</organization>
<phone_number>111-222-3333</phone_number>
<fax_number>111-222-3334</fax_number>
<email_address>[email protected]</email_address>
</sender>
<recipient>
<name>Rcpt 1 Name</name>
<organization>Rcpt 1 Org</organization>
<fax_number>111-222-3335</fax_number>
<phone_number>218-555-3336</phone_number>
</recipient>
<max_tries>3</max_tries>
<priority>3</priority>
<try_interval>30</try_interval>
<receipt>failure</receipt>
<receipt_attachment>none</receipt_attachment>
<pages>1</pages>
</fax_entry>
</response>
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Appendix B: Customization
Aborting a Fax Entry
HTTP Request line:
DELETE /ffws/v1/ofax/FAXKEY HTTP/1.1
DELETE /ffws/v1/ofax/FAXKEY/ENTRYKEY HTTP/1.1
HTTP Response Status Codes:
202 Accepted
An abort has been sent. The fax entry will be aborted if possible.
400 Bad Request
The fax specified could not be aborted. The user may not be the owner of
the fax or the fax could not be found.
Example:
DELETE /ffws/v1/ofax/0000001B/0000 HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 202 Accepted
content-type: application/xml
Rescheduling a Fax Entry
HTTP Request line:
PUT /ffws/v1/ofax/FAXKEY/ENTRYKEY?at=TIME HTTP/1.1
Query Parameters:
at=TIME
TIME := now | DATETIME_UTC_URLENCODED
DATETIME_UTC_URLENCODED := YYYY-MM-DDTHH%3AMM%3ASS
Note: The "now" value was added in version 2.1. Earlier versions of firmware could reschedule a fax for
the current server time by omitting all query parameters. This usage is now deprecated and may be
removed in a future release.
HTTP Response Status Codes:
202 Accepted
Attempting to reschedule faxes. There is no guarantee that all entries will
be rescheduled. For instance, entries that are sending when the reschedule is
received will not be rescheduled.
400 Bad Request
The fax specified could not be rescheduled. The user may not be the owner
of the fax or the fax could not be found
Example:
PUT /ffws/v1/ofax/0000001B/0000?at=2008-08-09T22%3A30%3A00 HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 202 Accepted
content-type: application/xml
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Appendix B: Customization
Retrieving User Information
HTTP Request line:
GET /ffws/v1/users/USERNAME HTTP/1.1
HTTP Response Status Codes:
200 OK
Success
403 Forbidden
Authenticated user does not have permission to view data associated with
username.
404 Not Found
No user found with that username.
Example:
GET /ffws/v1/users/admin HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Success</message>
<user>
<user_url>https://192.168.2.1/ffws/v1/users/admin</user_url>
<name>Administrator</name>
<username>admin</username>
<email_address>[email protected]</email_address>
<phone_number>111-222-3333</phone_number>
<fax_number>111-222-3334</fax_number>
<organization>Example Org</organization>
</user>
</response>
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Appendix B: Customization
Retrieving Contacts
HTTP Request line:
GET /ffws/v1/contacts/USERNAME HTTP/1.1
GET /ffws/v1/contacts/USERNAME/ID HTTP/1.1
GET /ffws/v1/contacts/global_contact_list HTTP/1.1
GET /ffws/v1/contacts/global_contact_list/ID HTTP/1.1
Query Parameters:
limit=LIMIT
Limit the number of results to LIMIT.
offset=OFFSET
Skip OFFSET entries from the start. Only valid when limit is specified.
name=SUBSTR
fax_number=SUBSTR
phone_number=SUBSTR
organization=SUBSTR
Search for contacts by field name. If you specify more than one they are
logically ANDed.
HTTP Response Status Codes:
200 OK
Success
403 Forbidden
Authenticated user does not have permission to view data associated with
username.
404 Not Found
No user found with that username.
Example:
GET /ffws/v1/contacts/admin HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Success</message>
<contact>
<contact_url>https://192.168.2.1/ffws/v1/contacts/admin/3</contact_url>
<name>Contact Name</name>
<fax_number>111-222-4444</fax_number>
<phone_number>218-555-3336</phone_number>
<organization>Contacts Org</organization>
</contact>
</response>
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Appendix B: Customization
Adding New Contacts
HTTP Request line:
POST /ffws/v1/contacts/USERNAME HTTP/1.1
HTTP Response Status Codes:
200 OK
Created
403 Forbidden
Authenticated user does not have permission to change data associated with
username.
404 Not Found
No user found with that username.
400 Bad Request
The provided XML is not valid.
Example:
POST /ffws/v1/contacts/admin HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
<?xml version="1.0" encoding="UTF-8"?>
<contact>
<name>Test Recipient</name>
<fax_number>111-222-4444</fax_number>
<phone_number>218-555-3336</phone_number>
<organization>Some org</organization>
</contact>
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Created</message>
<contact>
<contact_url>https://192.168.2.1/ffws/v1/contacts/admin/6</contact_url>
<name>Test Recipient</name>
<fax_number>111-222-4444</fax_number>
<phone_number>218-555-3336</phone_number>
<organization>Some org</organization>
</contact>
</response>
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Appendix B: Customization
Modifying Contacts
HTTP Request line:
POST /ffws/v1/contacts/USERNAME/id HTTP/1.1
HTTP Response Status Codes:
200 OK
Modified successfully.
403 Forbidden
Authenticated user does not have permission to change data associated with
username.
404 Not Found
No user found with that username.
400 Bad Request
The provided XML is not valid.
Example:
POST /ffws/v1/contacts/admin/6 HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
<?xml version="1.0" encoding="UTF-8"?>
<contact>
<name>Change name</name>
<fax_number>111-222-4444</fax_number>
<phone_number>218-555-3336</phone_number>
<organization>Some org</organization>
</contact>
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Modified</message>
</response>
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Appendix B: Customization
Deleting Contacts
HTTP Request line:
DELETE /ffws/v1/contacts/USERNAME/id HTTP/1.1
HTTP Response Status Codes:
200 OK
Deleted
403 Forbidden
Authenticated user does not have permission to change data associated with
username.
404 Not Found
No user found with that username.
Example:
DELETE /ffws/v1/contacts/admin/6 HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Deleted</message>
</response>
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Appendix B: Customization
Retrieving Contact Groups
HTTP Request line:
GET /ffws/v1/contact_groups/USERNAME HTTP/1.1
GET /ffws/v1/contact_groups/global_contact_list HTTP/1.1
Query Parameters:
limit=LIMIT
Limit the number of results to LIMIT.
offset=OFFSET
Skip OFFSET entries from the start. Only valid when limit is specified.
name=SUBSTR
description=SUBSTR
Search for groups by field name. If you specify more than one, they are
logically ANDed.
HTTP Response Status Codes:
200 OK
Success
403 Forbidden
Authenticated user does not have permission to view data associated with
username.
404 Not Found
No user found with that username.
Example:
GET /ffws/v1/contact_groups/admin HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Success</message>
<contact_group>
<contact_group_url>https://172.16.128.5/ffws/v1/contact_groups/admin/4
</contact_group_url>
<name>g one</name>
<description>g one</description>
<contact>https://172.16.128.5/ffws/v1/contacts/admin/1</contact>
<contact>https://172.16.128.5/ffws/v1/contacts/admin/2</contact>
<contact>https://172.16.128.5/ffws/v1/contacts/global_contact_list/3
</contact>
</contact_group>
<contact_group>
<contact_group_url>https://172.16.128.5/ffws/v1/contact_groups/admin/6
</contact_group_url>
<name>g two</name>
<description>g two org</description>
<contact>https://172.16.128.5/ffws/v1/contacts/admin/2</contact>
<contact>https://172.16.128.5/ffws/v1/contacts/global_contact_list/4
</contact>
</contact_group>
</response>
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Appendix B: Customization
Retrieving Cover Pages
HTTP Request line:
GET /ffws/v1/data/cover_pages HTTP/1.1
HTTP Response Status Codes:
200 OK
Success
Example:
GET /ffws/v1/data/cover_pages HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Success</message>
<file>
<name>default.pdf</name>
<type>application/pdf</type>
<url>https://192.168.2.1/ffws/v1/data/cover_pages/default.pdf</url>
</file>
<file>
<name>multitech.pdf</name>
<type>application/pdf</type>
<url>https://192.168.2.1/ffws/v1/data/cover_pages/multitech.pdf</url>
</file>
<file>
<name>sample1.pdf</name>
<type>application/pdf</type>
<url>https://192.168.2.1/ffws/v1/data/cover_pages/sample1.pdf</url>
</file>
<file>
<name>sample2.pdf</name>
<type>application/pdf</type>
<url>https://192.168.2.1/ffws/v1/data/cover_pages/sample2.pdf</url>
</file>
</response>
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Appendix B: Customization
Verify User
Authenticates the user and then simply returns 200 OK.
HTTP Request line:
GET /ffws/v1/verify HTTP/1.1
HTTP Response Status Codes:
200 OK
Verified
Example:
GET /ffws/v1/verify HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Verified</message>
</response>
Retrieving information about the FF240-IP
HTTP Request line:
GET /ffws/v1/about HTTP/1.1
HTTP Response Status Codes:
200 OK
Success
Example:
GET /ffws/v1/about HTTP/1.1
content-type: application/xml
authorization: Basic YWRtaW46YWRtaW4=
-----------------------------------
HTTP/1.1 200 OK
content-type: application/xml
<?xml version="1.0" encoding="UTF-8"?>
<response>
<message>Success</message>
<about>
<model>FF230</model>
<version>2.0</version>
</about>
</response>
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Appendix B: Customization
General Status Codes
Be aware that other Status Codes that do not pertain specifically to the resource requested may be
returned.
See RFC 2616 for a listing of all possible codes.
Some FFWS general errors:
401 Unauthorized
Authorization required
415 Unsupported Media Type
Content-Type must be set to 'application/xml'
405 Method Not Allowed
The resource does not support that method
503 Service Unavailable
Temporary overloading
Schedule Fax Element
Most elements under schedule_fax are optional. If an element is left out then an appropriate default or
the empty string will be substituted.
<!-- Describes one or more faxes to send ->
<schedule_fax>
<!-- Cover page information -->
<cover_page>
<!-- URL of cover page on server to use -->
<!-- default: default.pdf -->
<!-- required: no -->
<!-- value: string -->
<url>https://192.168.2.1/ffws/v1/data/cover_pages/default.pdf</url>
<!-- Enable or disable the inclusion of a cover page -->
<!-- default: true -->
<!-- required: no -->
<!-- value: boolean -->
<enabled>true</enabled>
<!-- Subject added to subject field on cover page -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<subject>Test Subject</subject>
<!-- Message added to the comments field on cover page -->
<!-- Formatting is not preserved. Newlines and spaces -->
<!-- are reduced to a single space. -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<comments>Test Message</comments>
</cover_page>
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Appendix B: Customization
<!-- Sender information -->
<sender>
<!-- The name of the sender -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<name>Sender Name</name>
<!-- Sender Organization/company -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<organization>Sender Org</organization>
<!-- Sender phone number -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<phone_number>111-222-3333</phone_number>
<!-- Sender fax number -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<fax_number>111-222-3334</fax_number>
<!-- Sender email address-->
<!-- This field must be included to receive email alerts -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<email_address>[email protected]</email_address>
</sender>
<!-- Recipient information -->
<!-- At least one recipient must be included -->
<!-- A fax is sent to each recipient -->
<recipient>
<!-- Recipient Name -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<name>Rcpt 1 Name</name>
<!-- Recipient Organization -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<organization>Rcpt 1 Org</organization>
<!-- Recipient Fax Number -->
<!-- The fax number to send to -->
<!-- required: yes -->
<!-- value: string -->
<fax_number>111-222-3335</fax_number>
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Appendix B: Customization
<!-- Recipient Phone Number -->
<!-- default: "" -->
<!-- required: no -->
<!-- value: string -->
<phone_number>218-555-3336</phone_number>
</recipient>
<!-- Attachments to send as fax pages -->
<attachment>
<!-- Attachment location -->
<!-- required: yes -->
<!-- value: inline | external -->
<location>inline</location>
<!-- Attachment name -->
<!-- A unique name associate with this attachment -->
<!-- Used to differentiate between attachments -->
<!-- required: yes if location == inline -->
<!-- value: string -->
<name>attachment1.txt</name>
<!-- Attachment type must be one of: -->
<!-- application/pdf -->
<!-- application/postscript -->
<!-- text/plain -->
<!-- image/tiff -->
<!-- required: yes if location == inline -->
<!-- value: string -->
<content_type>text/plain</content_type>
<!-- Content encoding -->
<!-- Must be set to base64 -->
<!-- required: yes if location == inline -->
<!-- value: string -->
<content_transfer_encoding>base64</content_transfer_encoding>
<!-- Content of attachment base64 encoded -->
<!-- required: yes if location == inline -->
<!-- value: string -->
<content>dGVzdA==</content>
<!-- Url of attachment -->
<!-- required: yes if location == external -->
<!-- value: string -->
<url>/ffws/v1/data/userspace/admin/report.pdf</url>
</attachment>
<!-- Maximum number of tries until failure of fax -->
<!-- default: 3 -->
<!-- required: no -->
<!-- value: integer -->
<max_tries>3</max_tries>
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<!-- Priority level of fax -->
<!-- Must be of value from 0..5 where 0 is the highest -->
<!-- A higher priority fax will send before a lower priority fax -->
<!-- when there are more than one fax ready to send. -->
<!-- default: 3 -->
<!-- required: no -->
<!-- value: integer -->
<priority>3</priority>
<!-- Interval in seconds between failure tries -->
<!-- default: 30 -->
<!-- required: no -->
<!-- value: integer -->
<try_interval>30</try_interval>
<!-- Fax Receipt -->
<!-- Send a fax receipt to senders email: "always" | "never" | "failure" -->
<!-- default: "failure" -->
<!-- required: no -->
<!-- value: string -->
<receipt>failure</receipt>
<!-- Fax Attachment with Receipt -->
<!-- Send the fax pages as an attachment with receipt: "pdf" | "tiff" |
"none" -->
<!-- default: "pdf" -->
<!-- required: no -->
<!-- value: string -->
<receipt_attachment>none</receipt_attachment>
<!-- URL of scheduled faxes -->
<!-- Added by FFWS -->
<!-- value: string -->
<fax_url>https://192.168.2.1/ffws/v1/ofax/0000001C</fax_url>
<!-- Total number of fax pages not including the cover page -->
<!-- Added by FFWS -->
<!-- value: integer -->
<pages>1</pages>
<!-- Schedule all faxes to send at a specified UTC time -->
<!-- If this options is not present then faxes will be -->
<!-- scheduled to send as soon as possible. -->
<!-- Format: %FT%T -->
<!-- required: no -->
<!-- value: string -->
<schedule_all_at>2008-08-07T20:30:00</schedule_all_at>
</schedule_fax>
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Appendix B: Customization
Fax Entry Element
This element represents an actual fax that will be sent. Some of the elements are the same as elements
provided in schedule_fax. See the documentation above for an explanation of those fields.
<!-- Describes a Fax Entry -->
<fax_entry>
<!-- URL of this fax_entry -->
<!-- value: string -->
<fax_entry_url>https://192.168.2.1/ffws/v1/ofax/00000FD1/0000</fax_entry_url>
<!-- URL of scheduled_fax group to which this fax_entry is a part of -->
<!-- value: string -->
<fax_url>https://192.168.2.1/ffws/v1/ofax/00000FD1</fax_url>
<!-- Current state of this fax entry -->
<!-- Can be one of: -->
<!-- preprocessing-->
<!-- approval_pending -->
<!-- pending -->
<!-- sending -->
<!-- sent -->
<!-- aborted -->
<!-- failed -->
<!-- dead -->
<!-- value: string -->
<state>sent</state>
<!-- Human readable string describing the current status -->
<!-- value: string -->
<schedule_message>Successfully sent fax</schedule_message>
<!-- Human readable time representing the time -->
<!-- in the FF240-IPs time zone, when the fax -->
<!-- was created. -->
<!-- This value will be approximately the time when -->
<!-- the fax was scheduled. -->
<!-- value: string -->
<created>2008-08-01 08:43:29</created>
<!-- A contextual field which varies based on the -->
<!-- state. -->
<!-- When the fax is pending this field represents -->
<!-- the time when FF240-IP will try to send it. -->
<!-- When the fax is sending this field represents -->
<!-- the time when FF240-IP actually started sending it. -->
<!-- In any other case it is the time of completion. -->
<!-- value: string -->
<stime>2008-08-01 08:52:29</stime>
<!-- The number of unsuccessful tries that have already occurred -->
<!-- value: string -->
<try_number>1</try_number>
<!-- Sending Agent -->
<!-- value: string -->
<agent>FFWS</agent>
<!-- Fax Preview URL -->
<!-- value: string -->
<preview>https://192.168.2.1/ffws/v1/data/preview/00000FD1-0000.pdf</preview>
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Appendix B: Customization
<cover_page>
<enabled>false</enabled>
<url></url>
<subject></subject>
<comments></comments>
</cover_page>
<sender>
<username>admin</username>
<name></name>
<organization></organization>
<phone_number></phone_number>
<fax_number></fax_number>
<email_address></email_address>
</sender>
<recipient>
<name>test recipient</name>
<organization>test org</organization>
<fax_number>5816</fax_number>
<phone_number></phone_number>
</recipient>
<max_tries>3</max_tries>
<priority>3</priority>
<try_interval>300</try_interval>
<receipt>failure</receipt>
<receipt_attachment>failure</receipt_attachment>
<pages>6</pages>
<approver>_SYSTEM_</approver>
<approval_time>2009-01-30T04:43:28</approval_time>
<!-- Modem level information included when include_modem_info=true. -->
<!-- A modem entry is added for each attempt and is only available -->
<!-- after one full attempt has completed. -->
<modem_entry>
<modem_number>1</modem_number>
<status>pass</status>
<remote_id>POTS modem 1</remote_id>
<size>403498</size>
<pages>6</pages>
<resolution>Fine</resolution>
<baud_rate>33600</baud_rate>
<width>1728</width>
<height>Variable</height>
<data_compression>mh</data_compression>
<error_correction>on</error_correction>
<init_time>2009-01-30T05:00:09</init_time>
<off_hook_time>2009-01-30T05:00:18</off_hook_time>
<connect_time>2009-01-30T05:00:51</connect_time>
<elapsed_time>172</elapsed_time>
<scan_line_time>0</scan_line_time>
</modem_entry>
</fax_entry>
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Appendix B: Customization
User Element
This element represents a user registered on the FF240-IP.
<!-- Describes a User -->
<user>
<!-- Url of this user -->
<!-- value: string -->
<user_url>https://192.168.2.1/ffws/v1/users/admin</user_url>
<!-- Full name of user -->
<!-- required: yes -->
<!-- value: string -->
<name>Administrator</name>
<!-- Username -->
<!-- Must be a unique -->
<!-- Must contain only characters [A-Za-z0-9_] -->
<!-- required: yes -->
<!-- value: string -->
<username>admin</username>
<!-- Email address of user -->
<!-- Must be a valid email address -->
<!-- required: no -->
<!-- default: "" -->
<!-- value: string -->
<email_address>[email protected]</email_address>
<!-- Phone number of user -->
<!-- required: no -->
<!-- default: "" -->
<!-- value: string -->
<phone_number>111-222-3333</phone_number>
<!-- Fax number of user -->
<!-- required: no -->
<!-- default: "" -->
<!-- value: string -->
<fax_number>111-222-3334</fax_number>
<!-- Organization of user -->
<!-- required: no -->
<!-- default: "" -->
<!-- value: string -->
<organization>Example Org</organization>
</user>
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Appendix B: Customization
Contact Element
This element represents a user contact.
<!-- Describes a Contact -->
<contact>
<!-- URL of this contact -->
<!-- value: string -->
<contact_url>https://192.168.2.1/ffws/v1/contacts/admin/1</contact_url>
<!-- Contact Name -->
<!-- required: yes -->
<!-- value: string -->
<name>contact name</name>
<!-- Contact Fax number -->
<!-- required: yes -->
<!-- value: string -->
<fax_number>111-222-4444</fax_number>
<!-- Contact Phone Number -->
<!-- required: no -->
<!-- default: "" -->
<!-- value: string -->
<phone_number>218-555-3336</phone_number>
<!-- Contact Organization -->
<!-- required: no -->
<!-- default: "" -->
<!-- value: string -->
<organization>Contacts Org</organization>
</contact>
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Appendix B: Customization
T.37 Advanced Usage
Introduction
For individual faxes, you can use the commands below to override settings entered in the administrator
or user web interface. Many options for the use of email to fax (T.37) follow the Request For Comment
(RFC) standards provided by the IETF. We will briefly describe some of these options, but in-depth
relevant RFC number to see the explanations.
Using T.37 for the sending of faxes involves entering one or more options in a specific format
(option=value) with multiple options divided by a forward slash (/). All options must be entered exactly
as shown or else they will not trigger the event, whereas the value statements are replaced by specific
values allowed by the command. The easiest way to understand this is to present a list of the options
and give an example of how it would be used below it. Capitalized OPTIONS must be entered as shown;
italicized values will be replaced by characters and/or numbers specific to the fax you are sending.
Options
FAX=number
[Required, all other settings are optional]
Where "number" is the fax number to dial.
Example: [email protected]
COVER-PAGE-ENABLED=true|false
Example: FAX=5551234/[email protected]
COVER-PAGE-NAME=name
Where "name" is the filename of the cover page on the FF240-IP.
Example: FAX=5551234/[email protected]
ATTN=name
Where "name" is the name of the recipient the fax is being sent to and will be filled in on the cover
page.
Example: FAX=5551234/ATTN=John Smith/[email protected]
ORG=name
"name" is the name of Organization the fax is being sent to and will be filled in on the cover page.
Example: FAX=5551234/ORG=Multitech [email protected]
INLINE-COMMENTS=true|false
Inline comments specifies whether the message body is treated as cover page comments or not. By
default, the first inline text body part will be used as the cover page comments. This can be changed by
setting /INLINE-COMMENTS=false.
Example: FAX=5551234/[email protected]
FAX-PRIORITY=0-5
The fax priority specifies the order of scheduling (0 is highest and 5 is lowest).
Example: FAX=5551234/[email protected]
RECEIPT=always|failure|never
Controls when an email receipt for the fax is sent to the sender. "always" means send an email receipt
for successful and failed faxes, "failure" means only send a receipt if the fax failed to send, and "never"
means not to send any receipt.
Example: FAX=5551234/[email protected]
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Appendix B: Customization
RECEIPT-ATTACHMENT=pdf|tiff|none
Determines the format and whether or not to include a copy of the sent fax with any email receipts sent
to the sender. A value of "pdf" will attach the sent fax in PDF format to any email receipts, "tiff" will
attach the sent fax in TIFF format, and "none" will disable attaching the sent fax entirely.
Example: RECEIPT-ATTACHMENT=pdf
Multiple Options Example
Below is an example of the format you would use when stringing together multiple variants for the fax
to be sent. As mentioned, using these commands will override the settings set by the administrator of
the FF240-IP on the T.37 configuration page.
Parameters:
Send a fax to the phone number 111-555-1234 with a cover page noting the recipient as “John Smith” at
the company “Multitech”.
String of T.37 options:
FAX=111-555-1234/COVER-PAGE-ENABLED=true/ATTN=John Smith/[email protected]
Relaying
If you want to send through an MTA such as mail.multitech.com then mail.multitech.com would need to
be configured to forward mail to the FF240-IP for some domain that the FF240-IP will accept mail for.
For most mail servers, if the domain of the email can be successfully resolved, the mail server will
forward mail to that destination without any extra configuration.
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Appendix C – Creating Cover Pages
Cover pages for the FF240-IP are PDF forms. The FF240-IP will fill out the form fields that it knows about,
with information specific to the fax, and insert the PDF as the first page of the fax. In order to do this,
the field names in the form must match exactly with the field names that FF240-IP will try to fill in.
FF240-IP x30 models only know how to fill in text fields and ignores most formatting. For best results
make your form as simple as possible. You will probably have to send a couple of test faxes to get the
formatting the way you want. Check out the examples which are pre-installed on the FF240-IP for a
starting point.
Tips:
•
Make sure your text fields are large enough to fit the information that you wish to be displayed.
If the text doesn’t fit in the field it will be truncated.
•
Choose a standard font of reasonable size.
Some of the Software Known to Work
Scribus version 1.3.3.8 or greater
OpenOffice
Adobe Acrobat Pro
•
See Adobe’s documentation
Text Field Names and Descriptions
Below are the names recognized by the FF240-IP. Please ensure that your document matches the titles
exactly. The format below is Exact Name (Description) – please do not include any of the description in
the field name.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
date (Date and time now)
rcpt_name (Name of recipient)
rcpt_fax (Fax number of recipient)
rcpt_phone (Phone number of recipient)
rcpt_org (Organization of recipient)
sender_name (Sender name)
sender_org (Organization of sender)
sender_fax (Fax number of sender)
sender_phone (Phone number of sender)
sender_email (Email address of sender)
pages (Number of pages without cover page)
pages_with_cover (Number of pages with cover page)
pages_without_cover (Number of pages without cover page)
subject (Subject of fax)
comments (Extra comments)
optout_fax (Opt-out notice fax number)
optout_phone (Opt-out notice phone number)
•
optout_costfree (Opt-out notice email or toll free number or Website)
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Appendix E: Regulatory Compliance
Appendix E – Regulatory Compliance
47 CFR Part 15 Regulation
This equipment has been tested and found to comply with the limits for a Class A digital device,
pursuant to 47 CFR Part 15 regulations. The stated limits in this regulation are designed to provide
reasonable protection against harmful interference in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy, and if not installed and used in accordance
with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Plug the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
This device complies with Part 15 of the CFR 47 rules. Operation of this device is subject to the following
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any
interference that may cause undesired operation.
Warning: Changes or modifications to this unit not expressly approved by the party responsible for
compliance could void the user’s authority to operate the equipment.
Fax Branding Statement
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device, including fax machines, to send any message unless such message clearly
contains the following information:
•
•
•
Date and time the message is sent
Identification of the business or other entity, or other individual sending the message
Telephone number of the sending machine or such business, other entity, or individual
This information is to appear in a margin at the top or bottom of each transmitted page or on the first
page of the transmission. (Adding this information in the margin is referred to as fax branding).
Any number of fax software packages can be used with this product. Refer to the fax software manual
for setup details. Typically, the fax branding information must be entered via the configuration menu of
the software.
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Appendix E: Regulatory Compliance
Canadian Limitations Notice
Notice: The ringer equivalence number (REN) assigned to each terminal device provides an indication of
the maximum number of terminals allowed to be connected to a telephone interface. The termination
on an interface may consist of any combination of devices subject only to the requirement that the sum
of the ringer equivalence numbers of all the devices does not exceed 5.
Notice: The Industry Canada label identifies certified equipment. This certification means that the
equipment meets certain telecommunications network protective, operational, and safety
requirements. The Industry Canada label does not guarantee the equipment will operate to the user’s
satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the
facilities of the local telecommunications company. The equipment must also be installed using an
acceptable method of connection. The customer should be aware that compliance with the above
conditions may not prevent degradation of service in some situations. Repairs to certified equipment
should be made by an authorized Canadian maintenance facility designated by the supplier. Any repairs
or alterations made by the user to this equipment or equipment malfunctions may give the
telecommunications company cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility,
telephone lines and internal metallic water pipe system, if present, are connected together. This
precaution may be particularly important in rural areas.
Caution: Users should not attempt to make such connections themselves, but should contact the
appropriate electric inspection authority, or electrician, as appropriate.
Industry Canada
This Class A digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
Cet appareil numérique de la classe A respecte toutes les exigences du Reglement Canadien sur le
matériel brouilleur.
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Appendix F: Environmental Info
Appendix F - Environmental
Information
WEEE Statement
(Waste Electrical and Electronic Equipment)
July, 2005
The WEEE directive places an obligation on EU-based manufacturers, distributors, retailers and
importers to take back electronics products at the end of their useful life. A sister Directive, ROHS
(Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of
specific hazardous substances in the products at the design phase. The WEEE Directive covers all Multi-
Tech products imported into the EU as of August 13, 2005. EU-based manufacturers, distributors,
retailers and importers are obliged to finance the costs of recovery from municipal collection points,
reuse, and recycling of specified percentages per the WEEE requirements.
Instructions for Disposal of WEEE by Users in the European Union
The symbol shown below is on the product or on its packaging, which indicates that this product must
not be disposed of with other waste. Instead, it is the user’s responsibility to dispose of their waste
equipment by handing it over to a designated collection point for the recycling of waste electrical and
electronic equipment. The separate collection and recycling of your waste equipment at the time of
disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects
human health and the environment. For more information about where you can drop off your waste
equipment for recycling, please contact your local city office, your household waste disposal service or
the vendor from whom you purchased the product.
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Appendix F: Environmental Info
REACH Statement
Registration of Substances:
After careful review of the legislation and specifically the definition of an “article” as defined in EC
Regulation 1907/2006, Title II, Chapter 1, Article 7.1(a)(b), it is our current view Multi-Tech Systems, Inc.
products would be considered as “articles”. In light of the definition in § 7.1(b) which requires
registration of an article only if it contains a regulated substance that “is intended to be released under
normal or reasonable foreseeable conditions of use,” our analysis is that Multi-Tech Systems, Inc.
products constitute nonregisterable articles for their intended and anticipated use.
Substances of Very High Concern (SVHC)
Per the candidate list of Substances of Very high Concern (SVHC) published October 28, 2008 we have
reviewed these substances and certify the Multi-Tech Systems, Inc. products are compliant per the EU
“REACH” requirements of less than 0.1% (w/w) for each substance. If new SVHC candidates are
published by the European Chemicals Agency, and relevant substances have been confirmed, that
exceeds greater than 0.1% (w/w), Multi-Tech Systems, Inc. will provide updated compliance status.
Multi-Tech Systems, Inc. also declares it has been duly diligent in ensuring that the products supplied are
compliant through a formalized process which includes collection and validation of materials
declarations and selective materials analysis where appropriate. This data is controlled as a part of a
formal quality system and will be made available upon request.
Restriction of the Use of Hazardous Substances (RoHS)
Multi-Tech Systems, Inc.
Certificate of Compliance
2002/95/EC
Multi-Tech Systems, Inc. confirms that this product now complies with the chemical concentration
limitations set forth in the directive 2002/95/EC of the European Parliament (Restriction Of the use of
certain Hazardous Substances in electrical and electronic equipment - RoHS)
These Multi-Tech Systems, Inc. products do not contain the following banned chemicals:
Lead, [Pb] < 1000 PPM
Mercury, [Hg] < 1000 PPM
Hexavalent Chromium, [Cr+6] < 1000 PPM
Cadmium, [Cd] < 100 PPM
Polybrominated Biphenyl, [PBB] < 1000 PPM
Polybrominated Diphenyl Ether, [PBDE] < 1000 PPM
Moisture Sensitivity Level (MSL) =1
Maximum Soldering temperature = 260C (wave only)
Notes:
1. Lead usage in some components is exempted by the following RoHS annex; therefore, higher lead
concentration could be found.
a. Lead in high melting temperature type solders (i.e., tin-lead solder alloys containing
more than 85% lead).
b. Lead in electronic ceramic parts (e.g., piezoelectronic devices).
2. Moisture Sensitivity Level (MSL) – Analysis is based on the components/material used on the
board.
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Appendix F: Environmental Info
C-ROHS HT/TS Substance Concentration
依照中国标准的有毒有害物质信息
根据中华人民共和国信息产业部(MII) 制定的电子信息产品(EIP)
标准－中华人民共和国《电子信息产品污染控制管理办法》（第39 号），也称作中国
RoHS，下表列出了Multi-Tech Systems Inc. 产品中可能含有的有毒物质(TS)
或有害物质(HS) 的名称及含量水平方面的信息
有害/有毒物质/元素
成分名称
铅
汞
镉
六价铬
多溴联苯
多溴二苯醚
((( (((
((( ((((
((((( ((((((
(
(
(
((
O
X
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
印刷电路板
电阻器
电容器
O
铁氧体磁环
继电器/光学部
件
O
O
O
O
O
O
IC
O
O
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
二极管/晶体管
振荡器和晶振
调节器
电压传感器
变压器
扬声器
连接器
LED
螺丝、螺母以
及其它五金件
交流-直流电源
软件/文档 CD
手册和纸页
底盘
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
X 表示所有使用类似材料的设备中有害/有毒物质的含量水平高于
SJ/Txxx-2006 限量要求。
O 表示不含该物质或者该物质的含量水平在上述限量要求之内。
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Appendix G: EULA
Appendix G – End User License
Agreement
IMPORTANT – READ BEFORE OPERATING
MULTI-TECH SYSTEMS, INC.
END USER LICENSE AGREEMENT
PLEASE READ THIS END USER LICENSE AGREEMENT (“AGREEMENT”) CAREFULLY BEFORE USING THE MULTI-TECH
PRODUCT, ACCESSING THE SOFTWARE, OR DOWNLOADING ANY SOFTWARE UPDATES FOR THE MULTI-TECH
PRODUCT. BY USING THE MULTI-TECH PRODUCT OR DOWNLOADING SOFTWARE UPDATES FOR THE MULTI-TECH
PRODUCT, YOU AGREE TO BE BOUND BY THE TERMS OF THIS LICENSE. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT USE THE MULTI-TECH PRODUCT. INSTEAD, PLEASE CONTACT MULTI-TECH’S
1. DEFINITIONS. The following terms are defined as follows: (a) ”Documentation” means any user guides, data
sheets, manuals, specifications, or other written description of the Software provided by Multi-Tech; (b)
“Multi-Tech” means, collectively, Multi-Tech Systems, Inc., its directors, officers, employees, representatives,
agents, licensors, and affiliated entities; (c) “Software” means, collectively, (i) the software provided by Multi-
Tech, (ii) the software pre-installed on any Multi-Tech product, and (iii) any Documentation; and (d) “You”
means you, an individual, if you are accessing the Software on your behalf, or if you are accessing the Software
on behalf of your employer or a third party, “You” means the legal entity of the employer or third party as
applicable.
2. ACCEPTANCE. You accept the terms of this Agreement either by: (a) clicking “I Accept” when offered by Multi-
Tech; or (b) using the Multi-Tech product, accessing the Software or downloading Software updates. You
acknowledge and agree that You have read and understood this Agreement, have had an opportunity to
discuss this Agreement with Your legal and other advisors, and agree to be bound by the terms and conditions
of this Agreement.
3. LICENSE. The Software is licensed, and is not sold. Subject to the terms of this Agreement, You are granted a
limited, non-transferable, non-exclusive license that permits You to use the Software with the Multi-Tech
product for internal business or personal use. This License does not grant to You any rights to re-license or
sublicense or otherwise resell or re-distribute the Software. This License does not grant to You any rights to
obtaining future Software updates (e.g., upgrades, fixes, etc.). If future Software updates are obtained by You,
whether through a version release, Multi-Tech technical support, or another Multi-Tech authorized method,
such Software updates are subject to the terms of this Agreement. Any previous version of the Software must
be destroyed or returned to Multi-Tech within 90 days of receipt of the Software updates.
4. RESTRICTIONS. This Agreement does not authorize You to: (a) sell, lease, copy, assign, license, sublicense,
translate, distribute, or otherwise transfer, in whole or in part, the Software; (b) modify, distribute, copy,
reproduce, or publish, in whole or in part, the Documentation; (c) use the Software on a timesharing basis to
operate a service bureau facility or providing hosting of the Software for the benefit of third parties; (d)
decompile, disassemble, reverse engineer or otherwise attempt to derive source code from the Software,
except as, and then only to the extent, required by applicable law or an applicable open source license; (e)
modify or create derivative works of the Software; or (f) create, develop, license, install, use or deploy any
software or services to circumvent, enable, modify or provide access, permissions or rights which violate the
technical restrictions in the Software. You acknowledge and agree that the Software and Documentation is
subject to U.S. export control laws, including the U.S. Export Administration Act and its associated regulations,
and may be subject to export or import regulations in other countries. You agree to strictly comply with all
such regulations and acknowledge that You are responsible for obtaining any applicable licenses to export, re-
export or import the Software and Documentation.
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Appendix G: EULA
5. OWNERSHIP; CONFIDENTIALITY. You agree that the Software contains trade secret information, copyrights,
trademarks, and other intellectual property rights that are owned by Multi-Tech Systems, Inc. or its licensors.
Multi-Tech retains all right, title and interest in and to the Software. All rights not expressly granted herein are
reserved. You acknowledge and agree that the Software was developed at considerable time and expense by
Multi-Tech and is confidential to and a trade secret of Multi-Tech. You agree to maintain the Software in strict
confidence and not to disclose the Software or provide access thereto to any other third party.
6. THIRD PARTY SOFTWARE. The Software may contain software from sources other than Multi-Tech Systems,
Inc., including without limitation, third party proprietary software and free and open source software. To the
extent the Software includes free and open source software, it is subject to the applicable free and open
source software license. Multi-Tech Systems, Inc. makes available information related to the free and open
7. DISCLAIMER OF WARRANTY. Except as set forth in the Multi-Tech Standard Warranty that accompanies THE
Multi-Tech product, ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS AND WARRANTIES OF THE
SOFTWARE, SUCH AS THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
AND NONINFRINGEMENT, OR OTHERWISE ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE
PRACTICE, ARE HEREBY EXCLUDED TO THE EXTENT ALLOWED BY APPLICABLE LAW.
8. LIMITATION OF LIABILITY. TO THE FULLEST EXTENT ALLOWABLE BY APPLICABLE LAW, Multi-Tech IS NOT
LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES,
INCLUDING WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE AND BUSINESS INTERRUPTION, ARISING
OUT OF THE SOFTWARE, WHETHER BASED ON CONTRACT, TORT, OR OTHER THEORY AND REGARDLESS OF
WHETHER SUCH PERSON OR ENTITY SHALL BE ADVISED OR HAVE REASON TO KNOW OF THE POSSIBILITY OF
SUCH DAMAGES. IF Multi-Tech IS EVER DEEMED LIABLE TO YOU, ITS AGGREGATE LIABILITY, WHETHER BASED
IN TORT, CONTRACT, STATUTE OR OTHERWISE, IS LIMITED TO THE NET AMOUNT PAID BY YOU FOR THE Multi-
Tech PRODUCT.
9. TERMINATION. Multi-Tech may, upon written notice to You, immediately terminate this Agreement and the
warranty period set forth in the Multi-Tech Standard Warranty if You breach the terms set forth in this
Agreement.
10. GENERAL. This Agreement: (a) contains the complete and exclusive agreement regarding its subject matter,
(b) supersedes all prior or contemporaneous written or oral agreements, representations, promises, and
understandings related thereto (except those previously referenced third party license agreements), (c) may
be modified, supplemented or amended by Multi-Tech with or without notice (which modification,
supplement or amendment may be made available with Software updates or future purchases of Multi-Tech
products), (d) is between sophisticated parties, and so the rule of construing ambiguities against the drafter
will not apply, (e) will be governed by Minnesota law, without regard to its choice of law provisions, and (f) is
binding upon the parties and their successors, will not benefit or create any right or cause of action for any
other person or entity other than the parties, except Multi-Tech Systems, Inc.’s third party licensors. No
waiver of this Agreement is effective by Multi-Tech unless in writing signed by a duly authorized
representative. If any provision of this Agreement is held to be invalid, it shall be interpreted so as to best
advance the spirit of this Agreement and Multi-Tech’s intent. All disputes arising from this Agreement shall be
heard in the exclusive jurisdiction of the state courts of Minnesota, U.S.A. and You agree to submit to the
personal jurisdiction of such courts. You acknowledge that You are age thirteen or older, and by accepting this
Agreement, You agree that You are fully authorized, able and competent to enter into this Agreement.
Multi-Tech Systems, Inc.
2205 Woodale Drive
Mounds View, Minnesota 55112
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Index
Push installation............................................................... 71
A
S
Administrator
Add users .....................................................................17
Login.............................................................................14
Send a fax screen.............................................................. 63
Setup
Cabling......................................................................... 12
IP address .................................................................... 13
Push install .................................................................. 71
Test fax ........................................................................ 16
Status & Logs
C
Cover Page
Custom.......................................................................118
Fax Status .................................................................... 21
Inbound Fax Log .......................................................... 26
Mail Log ....................................................................... 25
Mail Queue.................................................................. 24
Outbound Fax Log ....................................................... 27
System Status .............................................................. 20
System Configuration
D
Default password..............................................................18
F
Certificates .................................................................. 36
Debug .......................................................................... 40
Network....................................................................... 29
Printer.......................................................................... 32
Reboot......................................................................... 40
Save/Restore ............................................................... 38
Shares.......................................................................... 34
SMTP ........................................................................... 30
Software Update ......................................................... 39
Time............................................................................. 31
Fax Configuration
Cover Pages..................................................................51
Fax Log .........................................................................55
Inbound Routing ..........................................................44
Opt-Out........................................................................51
Store & Forward (T.37) ................................................53
H
Home screen.....................................................................19
T
L
T.37
LEDs ..................................................................................11
License Upgrade ...............................................................39
Fax configuration......................................................... 53
Implementation......................................................... 116
Technical specifications...................................................... 6
Troubleshooting
M
can't see web page...................................................... 92
send test email ............................................................ 92
SMTP Error codes ........................................................ 94
Mass uninstall...................................................................71
O
U
Outbound Approval ..........................................................49
Users section.................................................................... 56
P
Physical Connections ........................................................11
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