Operating and Installation
Instructions
Washer
W 4802
en - US
To prevent accidents and
machine damage,
read these instructions
before
installation or use.
M.-Nr. 07 459 540
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Contents
Frequently asked questions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
A wash program cannot be started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
The program was canceled, the buzzer sounds and the "Start" button flashes.. . 32
An error message is displayed at the end of a program. . . . . . . . . . . . . . . . . . . . 33
General problems with the washer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Unsatisfactory wash results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
The drum door cannot be opened. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
After sales service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Installation instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Installation site . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing the shipping struts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Leveling the washer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Plumbing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Electrical connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Help protect our environment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
3
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IMPORTANT SAFETY INSTRUCTIONS
Correct usage
,WARNING - To reduce the risk of
Only use the washing machine to
~
wash items which are specified by the
fire, electric shock or injury to
persons while using your appliance
follow basic safety precautions,
including the following:
manufacturer to be machine washable
on the fabric care label. Any other
applications may be dangerous.
Persons who lack physical, sensory
Read all instructions before
installation or use to prevent injury
and appliance damage.
~
or mental abilities, or experience with
the appliance should not use it without
supervision or instruction by a
responsible person.
This appliance conforms to all
uniform safety codes and
regulations.
Children
Do not allow children to play on or in
~
Keep these operating instructions in
a safe place and pass them on to
any future user.
the appliance. Close supervision is
necessary when the appliance is used
near children.
SAVE THESE INSTRUCTIONS
The drum door glass will be hot
~
when washing at very high
temperatures.
Do not touch the glass. Danger of
burns! Keep children away from the
washer when in use.
4
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IMPORTANT SAFETY INSTRUCTIONS
Technical safety
Faulty components must only be
~
replaced with genuine Miele spare
Do not install or use a washer with
~
visible damage.
parts.
Installation, repair and maintenance
~
work should be performed by a Miele
Before connecting the machine,
~
ensure that the connection data on the
data plate (fusing, voltage and
frequency) match the mains electrical
supply. If in doubt contact an
electrician.
authorized service technician. Work by
unqualified persons could be
dangerous and may void the warranty.
Do not repair or replace any part of
~
the appliance or attempt any servicing
unless specifically recommended in
these operating instructions.
GROUNDING INSTRUCTIONS
~
This appliance must be grounded. In
the event of malfunction or breakdown,
grounding will reduce the risk of
If the power cord is damaged it
~
must only be replaced by a Miele Ser-
electric shock by providing a path of
least resistance for electric current. This vice technician with a genuine Miele
appliance is equipped with a cord
having an equipment- grounding
conductor and a grounding plug. The
plug must be plugged into an
power cord.
Before servicing, cleaning or in the
~
event of a fault, disconnect the
appliance from the main power supply.
appropriate outlet that is properly
installed and grounded in accordance
with all local codes and ordinances.
Only use a new hose kit to connect
~
the washer to the water supply. Old
hosing should not be re-used.
WARNING - Improper connection of
~
the equipment-grounding conductor
may result in a risk of electric shock.
Check with a qualified electrician if you
are in doubt as to whether the
Under certain conditions, hydrogen
~
gas may be produced in a hot water
system that has not been used for 2
weeks or more. HYDROGEN GAS IS
EXPLOSIVE. If the hot water system has
not been used for such a period, turn
on all hot water faucets and let the
water flow from each for several
minutes before using the washing
machine. This will release any built-up
hydrogen gas. Do not smoke or use an
open flame during this time, the gas is
flammable.
appliance is properly grounded.
Do not modify the plug provided
~
with the appliance - if it will not fit the
outlet, have a proper outlet installed by
a qualified electrician.
Do not use an extension cord to
~
connect this appliance to the power
supply. Extension cords do not
guarantee the required safety of the
appliance (e.g. danger of overheating).
Before the appliance is removed for
~
service or discarded, remove the door.
5
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IMPORTANT SAFETY INSTRUCTIONS
Safety
Do not wash articles that have been
~
previously cleaned, washed, soaked or
Do not install or store this appliance
~
where it will be exposed to the weather.
spotted with gasoline, dry-cleaning
solvents or other flammable
Do not install the washing machine
substances. These articles give off
vapors that could ignite or explode. Do
not add these items to the wash load.
~
in rooms where temperatures below
freezing may occur.
Before using the washer for the first
Do not add gasoline, dry-cleaning
~
~
time, remove the shipping struts at the
back of the appliance (see "Installation
solvents, or other flammable or
explosive substances to the wash
- Removing the shipping struts"). Failure water. These substances give off
to remove the shipping struts can
damage the washer and surroundings
during spinning.
vapors which could ignite or explode.
Do not use cleaning solvents on or
~
near the machine or the controls.
Contact with cleaning solvents will
damage the surface.
During extended absences (e.g.,
~
vacation), close the water supply.
Danger of flooding!
Do not reach into the appliance if
~
the drum is moving.
~
Before hanging the drain hose in the
sink, make sure the water will drain
away quickly enough.
Do not tamper
~
with the controls.
Secure the hose. The force of the water
exiting the hose can cause an
Accessories
unsecured hose to pop out of the sink.
Only use genuine Miele
~
Ensure that no foreign objects are
~
accessories. If unapproved parts are
used, guarantee, performance and
product liability claims may become
void.
left in pockets (e.g. nails, coins, paper
clips, etc.) this can cause damage to
clothes and the machine.
Proper dosing of the detergent will
~
eliminate the need to remove lime
deposits. However, if heavy limescale
does form on the washer, select a
descaling agent with corrosion
protection. Closely follow the
SAVE THESE INSTRUCTIONS
AND REVIEW THEM
PERIODICALLY
instructions on the product package.
6
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Guide to the washer
Control panel
aPROGRAMS buttons e-
to select a wash program.
fSTATUS indicators
shows the current cycle of the wash
program.
b OPTIONS buttons
Special features to enhance a wash
program.
g Buzzer button turns the buzzer on
and off.
cTEMP button
to select the wash temperature.
h FAULT indicators
indicate errors and shows the
activated Child Lock.
dSPIN speed button
to select the spin speed.
i Start button
starts the selected wash program.
ePC Indicator
allows a service technician to check
and update the wash programs.
jPause/Hold to cancel button
pauses or cancels a program.
7
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Before using for the first time
The appliance must be correctly
installed and connected before the
first use. Please see the "Installation
instructions."
This washing machine has
undergone thorough testing in the
factory, there may be some residual
water in the drum from this process.
Running a spin cycle before the first
use is not possible for safety reasons.
To activate the spin cycle, a wash
program must be run without laundry
and without detergent.
^ Turn on the water supply.
The washer is ready for the first use.
The "Normal" program indicator lights.
^ Press the "Start" button.
Once the program has finished the first
use is complete.
8
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Before using for the first time
Washing tips:
Detergent use
– Use the recommended amount of
detergent.
Energy and water consumption
– Do not overload the washer. The
energy and water consumption will
be most energy efficient.
– Bear in mind the soiling degree of
the laundry.
– Use less detergent for small loads.
– With smaller loads in the programs
"Normal, Sanitize, Extra White and
Custom" the washer automatically
adjusts the water use to conserve
water and energy.
Options selection
(Extended, Heavy Soil)
Select for:
– If applicable use the program
"Normal - Very Warm" instead of
"Sanitize". It saves between 35% and
45% energy. For most soiling, this is
sufficient. For stubborn soiling use
the option "Heavy Soil".
– For light to normal soiled items
without stains use a wash program
without an option.
– For normal to heavily soiled items
with stains wash with the "Extended"
option.
– For heavily soiled items use a wash
program with the "Heavy Soil" option
and "Extended".
– Items with lager soiling, e.g. dust,
sand, use a program with the option
"Heavy Soil".
Tip: If you will be using a tumble
dryer to dry the laundry
– Select the highest spin speed
suitable for the wash load to remove
as much water as possible to save
energy when tumble drying.
9
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Using the washer
1. Prepare and sort the laundry Sort the laundry
^ Only wash items that are labeled
machine washable by the
manufacturer. Most garments have a
fabric care label in the collar or side
seam.
^ Sort the laundry by care label and
color.
General tips
– Dark fabrics often bleed the first few
times they are washed. They should
be washed separately several times
before being included in a mixed
load.
^ Empty all pockets.
,Foreign objects left in pockets
(e.g. nails, coins, paper clips, etc.)
can cause damage to clothes and
the machine.
– Curtains: Remove any lead weights
or strips before washing.
– Loose bra underwires should be
removed or sewn in place before
washing.
Pretreat stains
^ Tough stains (blood, egg, coffee, tea,
etc.) or badly soiled areas (collars
and cuffs) should be pretreated with
a stain remover or a paste made from
powder detergent and warm water.
Dab stains with a damp light colored
cloth. Do not rub!
– Woolens, knitted garments, jeans,
pants and sweat shirts should be
turned inside out.
– Close zippers, hooks and eyelets
before washing.
– Comforter covers and pillowcases
should be fastened to prevent small
items from rolling inside of them.
,Do not use chemical solvents in
the machine.
– Do not wash items with the h
symbol on the fabric care label.
10
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Using the washer
2. Load the laundry
^ Close the drum door. To prevent
damage, make sure that there is no
clothing caught between the drum
door and the seal.
^ Open the drum door.
^ Load the laundry loosely into the
drum. For best results, wash mixed
loads of small and large items. This
will improve washing effectiveness
and help distribute the load evenly.
^ Close the drum door.
11
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Using the washer
3. Select a program
4. Select a temperature and
final spin speed
The preselected temperature and/or
spin speed can be adjusted if the
program allows for it. See the "Program
Guide".
^ Press the "PROGRAMS" button e or
- until the desired program indicator
lights.
^ Press the "TEMP" and "SPIN" button
until the indicator of the desired
setting lights.
12
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Using the washer
Program guide
Temperature
Normal
Hot
Final Spin
Item / Tip
Options: Extended, Heavy Soil, Sensitive, Buzzer
D
C
B
A
Items made from cottons, linen or
mixed fabrics.
Sanitize
Warm
Max
Important:
Fill the drum only 3/4 of the way.
Items need room to move otherwise
they might get caught in the drum
door seal.
Cold
No Heat
Wrinkle-free
Hot
Options: Extended, Heavy Soil, Sensitive, Buzzer
Items made from synthetics, mixed
J
I
H
G
fabrics or wrinkle free cottons.
Very warm
Warm
Max
High
Cold
No Heat
Sanitize
Sanitize
Hot
Options: Extended, Heavy Soil, Sensitive, Buzzer
E
D
Max
Items which have come in contact
with the skin or have special
hygienic requirements.
High
Extra White
Hot
Options: Extended, Heavy Soil, Sensitive, Buzzer
D
C
Max
For white items without special
hygienic requirements.
Very warm
Delicates
Warm
High
Options: Extended, Buzzer
N
M
Med
Slow
For delicate items made from
synthetics.
Cold
No Heat
Hold
No spin
The default settings are highlighted in bold.
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Using the washer
Temperature
Woolens
Warm
Final Spin
Item / Tip
Options: Sensitive, Buzzer
High
Med
Items made from washable wool and
mixed woolens.
Cold
No Heat
Slow
Hold
No Spin
Options: Buzzer
Max
Express
Warm
Cold
B
A
Small loads of mixed items without a
high degree of soiling.
High
No Heat
Med
Slow
Hold
No Spin
Sturdy
Warm
Options: Extended, Heavy Soil, Sensitive, Buzzer
High
Med
Slow
All items made from denim
Before washing denim items turn
them inside out.
Cold
No Heat
Custom
Sanitize
Hot
Options: Extended, Heavy Soil, Sensitive, Buzzer
E
D
C
B
A
Max
High
All options freely selectable for
Sanitize and Normal items
Sanitize
Warm
Med
Slow
Cold
Hold
No Heat
Clean Machine
Sanitize
No Spin
Options: Buzzer
Max
To clean the drum and all waterways.
Run program without laundry.
14
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Using the washer
Final spin speed
Hold
Program
Normal
^ Select "Hold". The laundry is not spun
and remains soaking in water. This
will prevent wrinkles if the laundry is
not removed immediately at the end
of the wash program.
Max
High
Max
Max
Med
High
Max
High
Max
–
Wrinkle-free
Sanitize
Extra White
Delicates
Woolens
– Selecting / Starting the final spin
The washer is set by default to the
maximum spin speed of the wash
program.
Express
Sturdy
Custom
^ You can select a lower spin speed.
Press "Start" to start the final spin.
Clean Machine
The final spin speed can be reduced, if
the program allows changes. The
– Finishing the program
^ Press the "Pause" button until the
program ends.
selection of a final spin speed higher
than that shown above is not possible.
No spin
Rinse spin
(Deselect rinse spin and final spin)
The laundry is spun after the main wash
and between rinse cycles. Reducing
the final spin speed will also reduce the
rinse spin speeds.
^ Select "No Spin". The water is drained
away after the last rinse.
15
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Using the washer
5. Select an option
Extended
For laundry with normal to heavy soiling
or stains.
The main wash cycle time for the wash
program will be extended.
Heavy Soil
For heavily soiled laundry. For stubborn
stains which are dried on.
A pre-wash takes place and the wash
time for the main wash is extended.
^ Select the desired Option with the
respective button. Once an Option is
selected the indicator lights.
Sensitive
An additional final rinse that washes
away detergent residue and scents.
^ See the Program Guide to find which
Option is selectable for what
program.
Buzzer
A buzzer sounds the end of the wash
program or after "Hold". The buzzer
sounds until the washer is turned off.
If an Option cannot be selected, the
wash program does not permit it.
16
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Using the washer
6. Add detergent
Too little detergent may cause:
– Ineffective cleaning of laundry;
fabrics may become gray and stiff
over time.
Front loading washing machines
require significantly less detergent
than traditional top loaders. Closely
follow the requirements of the
detergent manufacturer.
– Grease stains on the laundry.
– Hard water deposits on the heating
element.
Use detergent according to the laundry
soiling and water hardness.
Too much detergent may cause:
Light soiling
– Over sudsing with minimal drum
movement; poor wash, rinse and
spin results.
No soiling or stains are visible.
Normal soiling
Some visible soiling or a few light
stains.
– Higher water consumption through
an automatic, additional rinse cycle.
Heavy soiling
– Higher environmental burden.
Very visible soiling or stains.
Use the "Heavy soil" function and add
detergent in the Heavy soil
compartment as described.
17
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Using the washer
^ Add detergent to the desired
compartments.
– Main wash
Detergent for the main wash
– Heavy Soil
Detergent for the pre-wash
– Bleach
Bleach used as described by the
manufacturer; placed in the bleach
compartment
– Softener
^ Pull out the detergent dispenser
drawer.
Fabric softener or liquid starch
^ Add detergent to the Main Wash
compartment at the beginning of
each wash program.
^ Only add detergent (1/4 total
recommended amount) to the "Heavy
Soil" compartment, if the "Heavy Soil"
option was selected.
^ Close the detergent drawer.
^ If you do not use bleach, please
remove the insert from the main wash
compartment.
18
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Using the washer
Detergents
You can use all high efficiency detergents which are formulated for household
washing machines. Closely follow the requirements of the detergent manufacturer.
Universal Color Delicate Special Bleach
Fabric
Softener
Normal
X
X
X
X
–
X
X
–
–
–
–
–
X
–
–
X
–
–
–
–
–
–
X
X
–
X
–
–
X
X
X
X
X
–
X
X
X
X
X
–
Wrinkle-free
Sanitize
Extra White
Delicates
Woolens
–
–
–
–
Express1)
Sturdy1)
X
X
X
–
X
X
X
–
–
X
X
X
–
X
X
X
Custom
Clean Machine
1)
only liquid detergent
Miele offers a variety of specialized laundry detergents and fabric softeners,
each uniquely designed to meet your individual laundry care needs. For more
information visit the Miele.com web site.
19
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Using the washer
Fabric after care
Bleach
Fabric softener
Makes fabrics feel softer and reduces
static cling in the dryer.
Mild liquid starch
A synthetic starch wash that gives
fabrics some stiffness.
Starch
Gives the fabrics stiffness and volume.
^ Pour bleach into the bleach
compartment.
During the Main Wash the bleach will
be automatically rinsed from the
compartment and added to the cycle.
Dyes / Dye removers
The use of dyes in the washer is
recommended only to a degree of
usual household use. The salt used for
dying may corrode the stainless steel
with frequent use.
^ Add the fabric softener or mild liquid
starch to the "Softener" compartment.
Do not exceed the maximum fill
level marked inside the
^ Use as directed by the manufacturer.
,Do not use dye removers in
this washer!
compartment.
The fabric softener / liquid starch will be
dispensed during the final rinse.
A small amount of water will remain in
the compartment at the end of the
program.
If starching frequently, clean the
dispenser compartment and
especially the siphon tube.
20
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Using the washer
7. Start the program
8. Activate the Child Lock
(if desired)
The Child Lock prevents a program
from being canceled.
^ Press the flashing "Start" button.
When pressing the "Start" button, do
not press and hold the button.
Only a brief tap is necessary.
The washer shows the current cycle of
the wash program under "STATUS".
The drum door will be locked when the
program starts.
The drum light turns off after the
program starts.
^ Press the "OPTIONS" button until the
"FAULT" indicator "Child Lock" lights.
,If a program was started without
detergent, cancel the program first.
Add detergent, then select and start
a program again.
Deactivate the Child Lock
^ Press the "OPTIONS" button until the
"FAULT" indicator "Child Lock" goes
out.
Once the program has finished, the
Child Lock must be deactivated.
21
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Using the washer
9. Program end
^ Open the drum door.
^ Remove the laundry.
Check the drum for any missed
pieces of laundry. Items
inadvertently left in the washer may
be damaged (e.g. shrink or discolor)
during the next wash cycle.
^ Check the folds of the door seal for
any small articles which may have
been trapped.
^ Close the drum door.
^ Activate the Child Lock for safety
reasons.
,Children, animals or foreign
objects may find their way into the
drum. Danger of injury and damage
to the machine!
22
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Using the washer
Canceling a program
Interrupting a program
A program can be canceled any time
after a program start.
^ Press the "Pause" button briefly.
The washer interrupts the program and
unlocks the door.
^ Press the "Pause" button until the
"STATUS" indicator "Drain/Spin"
indicator lights. The wash water will
be drained away.
Continue:
^ Tap the "Start" button.
To add or remove laundry
Changing a program
^ Open the drum door.
A program change is not possible after
a program has started. To change a
program, the program must be
canceled first.
To select another program
^ Select a new program with the e -
buttons.
Adjusting the temperature
The temperature can be changed up to
6 minutes after the program start.
Adjusting the spin speed
The spin speed can be adjusted
anytime until the beginning of the final
spin.
Changing an option
The options "Extended or Sensitive" can
be selected up to 6 minutes after the
program start.
The "Buzzer" can be selected or
deselected at any time.
23
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Using the washer
Adding/removing laundry
during a wash program
The drum door cannot be opened if:
– the water temperature is greater than
130°F (55°C).
– the water level is too high.
– the program has reached the "Final
Spin".
^ Press briefly the "Pause" button.
^ Open the drum door.
– The Child Lock function is activated.
^ Add or remove the piece of laundry.
^ Close the drum door.
^ Press the "Start" button.
The program will continue
automatically.
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Quick guide
Remove this guide for easy
reference
Please read all
instructions, especially
the "Important Safety Instructions",
before using the washer.
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Quick guide
1. Sort the laundry
3. Select a program
^ Select the desired program.
^ Empty all pockets.
The indicator of the selected program
lights.
^ Sort the laundry by fabric and color.
^ pretreat stains.
4. Select a temperature and spin
speed
2. Load the laundry
The preselected temperature and/or
spin speed can be adjusted if the
program allows so.
^ Open the drum door and load the
laundry.
^ Close the drum door.
^ Press the "TEMP" and "SPIN" button
until the indicator of the desired
setting lights.
To prevent damage to the door seal
and clothing, make sure no clothing is
caught between the drum door and
seal.
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Quick guide
5. Select an Option
7. Start a program
^ Tap the flashing "Start" button.
8. Activate the Child Lock
^ Select the desired "OPTIONS". Press
the upper button until the indicator/s
of the desired option light/s.
6. Add detergent
^ Press the "OPTIONS" button until the
"FAULT" indicator "Child Lock" lights.
^ Deactivate the Child Lock after the
program has finished.
9. Unload the laundry
^ Open the drum door.
^ Remove the laundry.
^ Add detergent in the respective
compartments.
Check the drum for any missed
pieces of laundry. Items
inadvertently left in the washer may
be damaged (e.g. shrink or discolor)
during the next wash cycle.
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Quick guide
Program guide
Normal
X
X
X
X
X
X
X
X
X
X
X
Wrinkle-free
Sanitize
X
X
X
X
X
X
X
X
X
Extra White
Delicates
Woolens
Express
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Sturdy
Custom
X
X
X
X
X
X
Clean Machine
X
Options
Extended
Heavy Soil
Sensitive
Buzzer
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
The default settings are highlighted in bold.
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Cleaning and care
Cleaning the drum
,Before cleaning or maintenance,
disconnect the power supply by
unplugging the unit or manually
"tripping" the circuit breaker.
To ensure that your machine remains
clean and free of any soil build-up or
odors, the washer comes equipped
with a self-cleaning program for the
drum and water lines. It is suggested to
run this program approx. once a month.
,Do not hose the washer down.
The program is done without laundry
in the machine.
Cleaning the exterior and
control panel
^ Clean the exterior of the washer with
a mild solution of non-abrasive
detergent or soap and water, then
wipe dry with a soft cloth.
^ Clean the drum with a stainless steel
cleaner specially formulated for use
on washing machines (available from
Miele).
,Do not use chemical solvents,
abrasive cleaners, glass or all-
purpose cleaners!
^ Load approx. ½ cup of bleach into
the Bleach compartment.
They will damage the surface.
Do not exceed the max. fill mark
(small triangle on the sides).
^ Close the door.
^ Select the Clean Machine program.
^ Press the Start button.
Once the program is finished:
^ Clean the dispenser drawer as
described on the following pages.
27
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Cleaning and care
Cleaning the dispenser drawer
Regularly remove any detergent
residue.
^ Remove the lid from the bleach
container and clean both parts
thoroughly in warm water.
^ Re-attach the lid.
^ Pull the detergent drawer out until it
stops, press down the release catch,
and remove the drawer from the
washer.
^ Clean the "Heavy Soil" and "Main
Wash" compartments with warm
water.
^ Put the bleach container back in the
"Main Wash" compartment.
^ Remove the bleach compartment to
clean it.
28
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Cleaning and care
Siphon tube and channel
Cleaning the detergent drawer niche
1. Remove the siphon tube from the
"Softener" compartment and rinse
under warm water. Also clean the
pipe connected to the siphon tube.
^ Use a bottle brush to remove any
detergent residue and lime deposits
from the jets inside the detergent
drawer.
2. Put the siphon tube back into place.
^ Slide the drawer back into place.
^ Clean the fabric softener channel
with warm water and a brush.
Clean the siphon tube and fabric
softener channel more often if you
frequently use liquid starch. Liquid
starch tends to build up.
29
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Cleaning and care
Cleaning the water inlet filters
^ Remove the rubber seal, 1, from the
connector.
The washer has two water inlet filters to
protect each inlet valve. These filters
should be checked and cleaned if
necessary every 6 months. This may
need to be done more frequently with
some water supplies.
^ Using needle nose pliers, grasp the
^ Turn off the water supply.
^ Unscrew the inlet hose from the valve
by turning the connector counter-
clockwise using a wrench if
necessary.
plastic filter, 2, and pull it out of the
hose connector.
^ Clean the filter under running water
and carefully remove any large
particles.
^ Replace the filter and seal then
reconnect the hose.
^ Slowly turn on the valve and check
for leaks. If water leaks, tighten the
bolt.
Both filters must be put back in
place after cleaning.
30
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Frequently asked questions
,Repairs to electrical appliances must only be carried out by a qualified and
trained person in accordance with local and national safety regulations.
Repairs and other work by unqualified persons could be dangerous. The
manufacturer cannot be held responsible for unauthorized work.
The following section will help you avoid placing a service call by identifying
issues you may encounter while operating the machine:
A wash program cannot be started
Issue
Possible cause
Solution
A "PROGRAMS"
The washer has no
Check to determine if:
indicator does not light power.
and the "Start" button
does not flash.
– the washer is plugged in.
– the circuit breaker has
been tripped.
Immediately after the
program start the
washer cancels the
program.
The "child entrapment ^ Open the drum door.
sensor" has reacted.
^ Check the drum for small
children or animals.
^ Restart the program.
31
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Frequently asked questions
The program was canceled, the buzzer sounds and the "Start"
button flashes.
Issue
Possible cause
Solution
– To turn off the fault message:
Open the drum door or press
and hold the "Pause/Hold to
Cancel" button until the fault
message goes out.
The "FAULT" indicator – The drain is
"Drain" lights. blocked.
– Clean the drain filter and the
drain pump.
– The drain hose is – The maximum drain pump
too high.
height is 3 ft (1 m).
The "FAULT" indicator The water intake is
Possible fault:
"Intake" lights.
blocked.
– Check if the water supply is
open all the way.
– the inlet hose is kinked.
Call Technical Service.
The "FAULT"
The waterproof
system has
activated.
indicators "Intake"
and "Drain" light.
The "STATUS"
indicators "Pre-Wash"
and "Main Wash"
light.
There is a fault.
Start the program once more.
If the fault message appears
again call Technical Service.
The buzzer sounds
and the "Buzzer"
indicator lights.
The door is not
closed properly.
– Open the door and check for
any obstructions.
– Close the door.
– Press "Pause/Hold to Cancel"
for at least 5 seconds.
– Press "Start".
32
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Frequently asked questions
An error message is displayed at the end of a program.
Issue
Possible cause
Solution
– To turn off the fault message:
Open the drum door or press
and hold the "Pause/Hold to
Cancel" button until the fault
message goes out.
The "FAULT" indicator The drain is blocked. Clean the drain filter and the
"Drain" lights.
drain pump.
The "FAULT" indicator The water intake is
Possible fault:
"Intake" lights.
blocked.
Check if the water supply is
open all the way.
The "FAULT" indicator The machine has
"Over sudsing" lights. over sudsed.
Use less detergent in the next
wash program, and follow the
recommended amount on the
detergent packaging.
33
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Frequently asked questions
General problems with the washer
Problem
Possible cause
Remedy
The washer shakes
during spin cycles.
The feet are not level
and/or the nuts are not
properly tightened.
Level the machine see,
"Installation - Leveling the
Washer", and tighten the
nuts.
The pump is making
unusual noises.
This is not a fault. Lapping sounds at the beginning
and end of the pump process are normal.
Large residues of
The water pressure is too – Clean the water inlet
detergent remain in the low.
dispenser drawer.
filter.
Powdered detergents
used along with water
Clean the detergent
compartment. In the
softeners tend to clump. future, first load the
detergent into the
compartment, followed by
the water softener.
Some fabric softener
remains behind in the
compartment, or there
is too much water in the
compartment.
The siphon tube is
clogged or not
Clean the siphon (see
"Cleaning and care -
Cleaning the dispenser
drawer").
positioned correctly.
There is a odor coming Only low-temperature
Run the Clean Machine
from the washer.
programs have been run. program to clean the
washer (see "Cleaning and
care").
34
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Frequently asked questions
Unsatisfactory wash results
Issue
Possible cause
Solution
The laundry is not Liquid detergents do not – Use powder detergents
clean enough when contain bleaching
using liquid agents. Fruit, coffee and
detergent. tea stains may not be
removed.
containing bleach.
– Pretreat stains
Laundry has a gray – Not enough detergent – Add more detergent to
sticky residue.
was used to dissolve
greasy deposits on
heavily soiled laundry.
laundry with grease stains or
use a liquid detergent.
– Run the "Sanitize" program
without laundry using liquid
detergent to clean the
washer before using it for
laundry again.
– The laundry was
soiled with grease,
e.g. oils, lotions, etc.
There is white
The detergent has not
completely dissolved
because of hard water.
These residues are
difficult to remove.
– After drying, remove white
residues with a clothes
brush.
detergent residue
on dark laundry.
– In the future add a water
softener to the detergent.
35
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Frequently asked questions
The drum door cannot be opened
Possible cause
Solution
The door is locked during Press the "Pause" button. The door lock opens.
the wash cycles.
The Child Lock is
activated.
Deactivate the Child Lock as described in the
chapter "Using the washer - Activate the Child
Lock".
Power failure
Open the door as described on the following
page.
There is still water in the
drum and the washer
cannot drain the water.
Clean the drain filter and drain pump. See
"Cleaning and Care - Cleaning the drain pump
and lint trap".
As a safeguard against scalding, the drum door cannot be opened if the wash
water temperature is over 130°F (55°C).
36
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Frequently asked questions
Opening the drum door during a
power failure or when the drain is
blocked
If the drain is clogged there will be
water in the machine (max. 9.25 gal
[35 l]).
,Make sure the machine is turned
off and the drum has stopped
turning. A moving drum is
dangerous.
,Pull the plug from the electrical
outlet before cleaning the washer!
^ Place a container under the drain
tube.
^ Open the detergent dispenser
drawer and remove the tool.
^ Open the drain filter until water runs
out, but do not take it out completely.
^ If the container becomes too full,
interrupt the water flow by tightening
the drain filter.
^ Discard the water and continue.
^ Open the lint trap door.
37
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Frequently asked questions
Once the flow of water stops:
,If the drain filter is not securely
tightened water will leak out when
the machine is used.
Opening the drum door
,Make sure the machine is turned
off and the drum has stopped
turning. A moving drum is
dangerous.
^ Pull out the detergent drawer.
^ Remove the drain filter.
^ Clean out any foreign objects or lint
from the filter.
^ Insert a screw driver into the slot of
the emergency opener and pull
upwards. The door will now open.
^ Check that the drain pump impeller
(in the back of the chamber) rotates
freely by spinning it with your hand.
^ Return the drain filter and tighten it
into place.
38
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After sales service
Repairs
MieleCare
In the event of a fault which you cannot
fix yourself, please contact the service
number on the back of this manual.
(only USA)
MieleCare, our Extended Service
Contract program; gives you the
assurance of knowing that your
When contacting the Service
Department, please quote the model
and serial number of your appliance.
This information can be found on the
data plate located at the door hinge.
appliance investment is covered by 5
years of worry free ownership.
MieleCare is the only Extended Service
Contract in the industry that guarantees
repairs by a Miele Authorized Service
Provider using genuine Miele parts.
Only genuine Miele parts installed by
factory trained professionals can
guarantee the safety, reliability and
longevity of your Miele appliance.
Please note that unless expressly
approved in writing by the Miele Ser-
vice department, Extended Service
Contracts offered by other providers for
Miele products will not be recognized
by Miele. Our goal is to prevent
unauthorized (and untrained) service
personnel from working on your Miele
products, possibly doing further
damage to them, you and/or your
home.
PC Update
The indicator marked PC allows a
technician to make use of new
technology. When, for example, new
programs are developed or new fabrics
are introduced, a service technician will
be able to modify existing program
cycles accordingly.
To learn more about MieleCare
Extended Service Contracts, please
contact your appliance dealer or visit
us online at:
Miele will provide information when
such possibilities become available.
Optional accessories
Optional accessories are available
through your Miele dealer or Miele.
39
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Installation Instructions
To prevent accidents
and machine damage
read these instructions
before
installation or use.
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Installation
Front view
aHigh pressure intake hose,
red mark for hot water
hControl panel
iDetergent dispenser drawer and
door opener in case of power failure
bHigh pressure intake hose,
blue mark for cold water
jDrum door
cPower cord
kAccess panel to lint trap and drain
pump
d - g Flexible drain hose with
detachable swivel elbow (drain
options shown)
lFour height-adjustable feet
42
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Installation
Rear view
a Electrical connection
f Drain hose
b W-LAN communication module
c Rear access with grip for transport
g Shipping struts
h Brackets for intake and drain hoses
d Water intake hose cold water
(blue stripes)
e Water intake hose hot water
(red stripes)
43
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Installation
Installation site
,The washer must not be built
under a countertop.
For best performance front loading
washers should be installed on the
ground floor or basement of the
building.
Installation
^ Use the front washer feet and the
rear excess end to transport the
washer from its shipping pallet to the
installation site.
A concrete or reinforced floor is the
most suitable surface for the washer.
These floors are less prone to vibration
during the spin cycle.
Do not lift the washer by the drum
door!
If the installation must be on a wooden
joist floor:
,Ensure that the machine’s feet
and the floor are dry to prevent
slippage during the spin cycle.
– the corner of a room where the
stability of the floor is at its greatest is
the best place to install the washer.
– the machine must be leveled and
securely positioned.
– to avoid vibration while spinning, the
machine should not be installed on
soft floor coverings.
^ Install the unit on a 1 1/4" (32 mm)
thick, 28" x 31" (71x78 cm) wide
plywood base. Ideally the base
should be large enough to span
several joists and should be
anchored to the joists and not just the
floor boards.
,If the machine is installed on a
raised platform it must be secured
with retaining clips available from
your dealer or Miele.
If installed on a masonry or concrete
base, the base should have a ½"
(13 mm) to ¾" (19 mm) high rim.
This must be done to prevent the
washer from vibrating off the stand
during the spin cycle.
44
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Installation
Removing the shipping struts
^ Withdraw the two struts together with
the support plate.
^ Turn the left shipping strut
counterclockwise 90°.
^ Cover the two holes with the provided
plugs.
^ Turn the right shipping strut
counterclockwise 90°.
,Movement of the washer without
the shipping struts in place should
be kept to a minimum. The struts
must be reinstalled before the
machine is moved. The shipping
struts should be stored in a safe
place for future use.
^ Reinstall the struts by reversing the
above procedure.
45
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Installation
Leveling the washer
^ Loosen the locking ring, 2, with the
supplied wrench.
To ensure smooth operation the washer
must be level.
^ Unscrew each of the four feet as
much as necessary by turning both
the foot, 1, and locking ring, 2, to the
left.
Failure to level the machine can result
in increased water and energy
consumption, loud noises during the
spin cycle or "walking" across the floor
during use.
^ Remove the support and stand the
machine on its feet.
Adjust the four leveling feet
^ Check that the machine stands level.
The washer is leveled by adjusting the
four feet. The machine is delivered with
all four feet completely screwed in.
^ Repeat the above procedure until the
machine stands level.
^ Once level, hold the foot, 1, immobile
with a wrench. At the same time, turn
the locking ring, 2, to the right using
another wrench.
^ Tip the machine slightly and place a
support, such as a block of wood,
underneath it.
,CAUTION: The washer is
extremely heavy. When tipping the
machine be careful that it does not
slip.
,All four locking rings must be
tight against the bottom of the
machine. In addition, check to see
that the feet were not inadvertently
unscrewed while tightening the
rings. Operating a machine that is
not level or whose feet are not tight
may cause damage to both the
machine and its surroundings.
46
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Plumbing
The washing machine can be
,The bolted connection is under
water pressure. Open the water
supply slowly to check for leaks.
Adjust the rubber seal and the
bolted connection if necessary.
connected to a portable water supply.
A non-return valve is not needed unless
required by building code.
The washing machine has ½" (13 mm)
pressure hoses with 3/4" (19 mm) female
hose thread connections. If there is no
water hookup, contact a plumber to
install a connection. Make sure that the
sealing ring is seated properly on the
hose connector.
To protect the inlet valve, the two
filters (one at the pressure hose /
valve connection and one at the inlet
connection to the solenoid valve)
must not be removed.
Replace the hose only with a genuine
Miele hose, or with a hose able to
withstand up to 145 psi (10 bar)
pressure. The water valve connector
must also be able to withstand 145 psi
(10 bar).
Hose extension (optional accessory)
Hose extensions with a length of
8’ 2 7/16" to 13’ 1 ½" (2.5 to 4 m) are
available from Miele.
47
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Plumbing
Water connection
Tips for a hot water connection
^ Connect the cold water intake hose
(blue mark) to the cold water valve
and the hot water intake hose (red
mark) to the hot water valve.
The hot water temperature from the hot
water valve must not exceed 140°F
(60°C); the ideal temperature is 130°F
(55°C).
If the machine is being connected only
If there is no water pressure at the hot
to a cold water supply, both the hot and water inlet, the unit will automatically
cold water intake hoses must be
attached to the cold water valve
through the use of a Y adapter
(available at a hardware store). Both
hoses must be connected to a water
source or the machine will not function
properly.
switch to cold water after several
minutes.
Do not connect the washer to hot
water only.
^ Turn on the valve(s) and check for
leaks. The water pressure must be
within 15 -145 psi (1 -10 bar). If the
water pressure is greater that 145 psi
(10 bar) a pressure reducer must be
installed. If the water pressure is
below 15 psi (1 bar) there will not be
enough water available for a
complete fill.
The water intake hoses are equipped
with screen filters. Do not remove these
filters except for cleaning.
48
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Plumbing
Drainage
The 5 ft (1.5 m) drain hose may be
connected as follows:
1. Directly into a sink: hook the hose
over the edge of the sink and secure
it firmly (e.g. by tying the hose to the
water faucet).
2. To a stand pipe: place the drain hose
into a 1 ½" (4 cm) stand pipe and
secure it firmly.
3. To a floor drain: The machine is
equipped with an air gap / anti-
siphoning system so that no
minimum drain height is required.
^ The machine drains using a pump
with a maximum delivery height of 4 ft
(1.2 m).
^ Make sure there are no kinks in the
drain hose.
If necessary, the drain hose may be
extended to run a maximum of 16 ft
(4.9 m), as long as the 4 ft (1.2 m)
height is not exceeded. Hose
extensions are available from Miele.
49
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Electrical connection
ELECTRICAL INSTRUCTIONS
GROUNDING INSTRUCTIONS
This appliance must be grounded.
In the event of a malfunction or
breakdown, grounding will reduce
the risk of electric shock by
This installation should be performed
by an experienced and qualified
technician, in accordance with local
codes and regulations.
providing a path of least resistance
for electric current. This appliance is
equipped with a cord having an
equipment-grounding conductor
and a grounding plug. The plug
must be plugged into an appropriate
outlet that is properly installed and
grounded in accordance with all
local codes and ordinances.
The washing machine is supplied with a
5’ 3" long, 4 wire cord, ending in a
NEMA 14-30 P plug, ready for
connection to a 120/208-240 V, 15 A,
60 Hz, AC power supply.
The proper outlet can be purchased
from an electrical supply dealer or from
the Miele Technical Service Department
(request a NEMA 14-30 R receptacle).
WARNING – Improper connection of
the equipment-grounding conductor
can result in a risk of electric shock.
Check with a qualified electrician or
service representative if you are in
doubt as to whether the appliance is
properly grounded.
"EASY INSTALLATION KIT"
If a dedicated 4 wire, 120/208-240 V,
15 Amp line is not available for this
appliance, an optional "Easy Installation
Kit" will allow you to connect to a
240 V, 30 Amp line .
This dual receptacle, wall mounted
connection box can ONLY be used for
connecting a Miele 1900 series clothes
washer and 1500 series clothes dryer
to an existing 30 Amp (NEMA 14-30 R)
outlet.
Do not modify the plug provided
with the appliance; if it will not fit the
outlet, have a proper outlet installed
by a qualified electrician.
For more information on the "Easy
Installation Kit," or if you have questions
concerning the electrical connection,
please contact:
U
l
1-800-999-1360
1-800-565-6435
50
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Help protect our environment
Disposal of the packing
material
Disposal of an appliance
Old appliances may contain materials
that can be recycled. Please contact
your local recycling center about the
possibility of recycling these materials.
The cardboard box and packing
materials protect the appliance during
shipping. They have been designed to
be biodegradable and recyclable.
Ensure that the appliance presents no
danger to children while being stored
for disposal. Before discarding an
appliance, unplug it from the outlet, cut
off its power cord and remove any
doors to prevent hazards.
Ensure that any plastic wrappings,
bags, etc. are disposed of safely and
kept out of the reach of children, as
they pose a danger of suffocation.
51
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Alteration rights reserved / 2009
M.-Nr. 07 459 540 / 01
For the most updated manual see the Miele web site.
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