Lucent Technologies Server 108596560 User Manual

GuestWorks^®and

DEFINITY^®

Enterprise Communications Server

Release 8

Hospitality Operations

555-230-723

Comcode 108596560

Issue 6

December 1999

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Contents

iii

Contents

iii

Hospitality Operations

■ About This Document

Purpose

Organization

Conventions

Related Documents

■

BCS Products Security Handbook — 555-025-600

DEFINITY Console Operations — 555-230-700

PC Console Quick Reference User’s Guide — 555-230-795

DEFINITY Console Operations Quick Reference — 555-230-890

INTUITY™ Lodging Guest Artwork Package — 585-310-739

INTUITY™ Lodging Administration and Feature Operations — 585-310-577

GuestWorks INTUITY™ Lodging Call Accounting User’s Guide —

555-231-205

■

DEFINITY ECS Administrator’s Guide — 555-233-502

DEFINITY ECS System Description — 555-230-211

Product Support

To receive support on your DEFINITY ECS or GuestWorks, call 1-800-242-2121.

Outside the continental United States, contact your local Lucent Technologies

authorized representative.

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Hospitality Services Overview

Keeping guests satisfied is the key to a successful lodging establishment, and

providing full guest services through up-to-date communication enhances guest

satisfaction. DEFINITY ECS and GuestWorks offers the lodging operator the

most advanced hospitality communications package currently available. The

package was designed to assist lodging management with sales, housekeeping,

and guest services with a minimum of assistance from the property’s

communications staff.

The switch provides a digital telephony base for the property where Lucent

Technologies’ I^NTUITY™ Lodging Voice Messaging, Lucent INTUITY Lodging Call

Accounting, and enhanced guest services are integrated with the switch. The

hospitality package provides the custom hospitality features with or without a

Property Management System (PMS) or a call accounting system.

Telephone Support

The switch supports two types of telephones: multiappearance and single-line.

Single-line telephones allow a user to handle two simultaneous calls: one active

and one on hold. Some single-line sets have a data/FAX jack on the set to allow

business people to keep in touch with their office.

Multiappearance telephones are equipped with multiple buttons that can be used

for call appearances or features. Multiappearance telephones can also be equipped

with a digital display. Depending on the type of call and the feature being used,

the display will show who is calling, the time of day, the length of a call, and the

trunk group currently in use. The Model 6408D+, 6424D+, 8403, 8410, and 8434

are recommended for office staff use. The Model 6408D+, 6424D+, 8410D,

and 8434 have digital displays and access to additional features by using special

softkey buttons.

Guest Services

The switch provides automatic wakeup for guest rooms where guests can request

their own wakeup call. The request process can use the Speech Synthesizer circuit

pack to prompt the guest through the request. The wakeup call can be as simple as

a silent wakeup call, or a custom sales message in the native language of the guest,

tailored to the time of day and day of the week.

NOTE:

In this document where native language is discussed, it should be

understood that the switch can deliver the different languages when the

messages are recorded into the Announcement circuit pack. It is the

customer’s responsibility to record the messages.

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Hospitality Services Overview

Hospitality is the ability to activate Do Not Disturb and the assurance that the

feature will turn off at the predetermined time. Do Not Disturb is just that — it

turns off ringing at a station (a form of terminating restriction). When activated,

only Priority Calling and Automatic Wakeup calls can ring at the station. This

restriction ensures fewer distractions when a guest does not want to be disturbed.

Hospitality is having a check-in and check-out button on the attendant console or

backup telephone. When a guest is checked in, the desk clerk presses the check-in

button; the switch prompts for an extension number, marks the room as occupied,

and turns the telephone on. At check-out, the reverse happens.

Hospitality for the business traveler is providing the Model 8411 telephones.

The 8411 telephone uses digital technology to provide simultaneous voice calls

and data calls over one pair of wires. These telephones can replace existing analog

room telephones without rewiring your property.

Hospitality is the housekeeper cleaning a room, going to the telephone and dialing

a feature access code to change the room status from “dirty” to “clean and ready

for occupancy.” All of the above are done in the switch, without the use of a PMS.

A GuestWorks feature, called Dial by Name, allows guests to call other guests in

the hotel by entering their name instead of their extension number. This feature

uses the Call Vectoring feature to give guests another option when placing calls.

PMS Integration

When a PMS is added, many of these switch features mentioned above become

enhanced for the needs of the lodging management. The PMS interfaces to the

switch using a digital port. When the guest checks into the hotel, all information is

entered in the PMS and then transferred to the switch. If the PMS has the names

registration feature, the guest’s name is transferred automatically to the switch and

is added to the station screen.

This means that when Jim Smith calls for room service, the person answering the

telephone sees “Jim Smith” in the digital display and answers “How can I help

you, Mr. Smith.” This kind of personalized service is what distinguishes one hotel

from another.

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Hospitality Operations

Hospitality Services Overview

Messaging Services

Hospitality is a message waiting lamp on a guest’s telephone, where the lamp has

been turned on by the Lucent I^NTUITYLodging messaging system, by the PMS, or

by the console attendant. When written messages are taken at the front desk, they

can be left in the guest’s voice mailbox. This makes sure that when the guests call

in to retrieve their messages, they get all their messages with one telephone call.

When guests retrieve all of their messages, the voice messaging system turns their

message waiting lamp off. The Lucent I^NTUITYLodging system greetings (such as

the prompts heard when guests retrieve their messages) are available in a number

of languages. You can use one language as the default but specify other languages

as required by your guests.

NOTE:

To provide guest FAX messaging services, you must provide a separate

telephone number to receive these messages.

If your switch is not equipped with voice messaging, the front desk personnel can

take messages manually and turn on the guest’s message waiting lamp. When the

guests call the front desk and get their messages, the front desk personnel can

manually turn off the guest’s message waiting lamp.

Flexibility

In hotels with meeting facilities where there is an occasional need for telephone

service in the meeting rooms, there is the Terminal Translation Initialization (TTI)

feature. With TTI, ports are translated as “administered, but inactive.” When the

port needs to be activated, a hotel communications staff member plugs a telephone

into the desired jack. He or she enters a feature access code, a security password,

and an extension number. The telephone now is available for that room. When the

telephone is to be removed, the removal code is entered, followed by the password

and the extension number. This arrangement requires that the hotel has a port from

the switch wired to every possible jack in the meeting rooms, which can have

up-front costs but will provide a good level of customer service. One way to limit

the cost is to provide a limited number of ports to the meeting room area. A patch

panel would allow hotel staff to wire extensions to specific jacks on a flexible

basis. You still can serve several jacks with a limited number of ports.

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Hospitality Operations 555-230-723

Issue 6

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Hospitality Operations

Guest Operations

Guests can schedule wakeup calls for themselves, block unwanted incoming calls,

make emergency calls, and retrieve voice and FAX messages from their

extensions or from telephones outside of the property. The specific procedures

required for each of these features depends on the type of telephone or telephone

they are using. Room telephones should be supplied with instructions that apply to

them specifically; guests should never have to decide which kind of telephone

they have to select the appropriate procedure.

NOTE:

It is the responsibility of the property owner to provide these instructions in

something similar to a Guest Services Handbook or on a user card that is

placed next to the room telephone. Refer to ‘‘Guest Operations Artwork’’ on

page 76 for some examples of what can be provided to your guests.

Automatic Wakeup

Guests can enter their own wakeup times, but the operation is different depending

on whether you have a Speech Synthesizer circuit pack installed in your switch:

■

With a Speech Synthesizer circuit pack, guests can enter 1 wakeup call

using the voice prompts of the circuit pack.

■

If Speech Synthesizer circuit pack is not installed in your switch, guests

can enter 1 or 2 wakeup calls using the standard call progress tones to

prompt them through the process (for example, dial tone and confirmation

tone). For this operation, your switch must have the Dual Wakeup and

Wakeup Activation via Tones features enabled.

With Speech Synthesizer

Provide the following procedures to your guests to activate and deactivate a

wakeup call.

NOTE:

Guests cannot enter 2 wakeup calls when using the Speech Synthesizer

circuit pack. Only attendants can enter 2 wakeup calls with this

configuration.

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Hospitality Operations

Guest Operations

Add Your Wakeup Call

Access to the Automatic Wakeup feature may be from a button on the guest

telephone or by using a feature access code.

1. Pick up the handset of your telephone and press the wakeup button, or enter

the Automatic Wakeup Call feature access code _____.

■

Listen to the wakeup instructions. You will hear “You have reached

the automatic wakeup service. Please enter the time for your wakeup

call followed by the pound sign.”

2. Using the dial keypad, enter the time that you wish to receive a wakeup

call, followed by the ^#button. If you make a mistake, hang up and start

over.

■

If you entered a time between 13:00 and 00:59, you will hear a

message saying “Thank you. Your request for _____ is confirmed.”

You can hang up.

If you used a time between 01:00 and 12:59, the prompt says “A.M.,

press 2; P.M., press 7.”

3. Press the ²button for an A.M. wakeup call or the 7 button for a P.M.

wakeup call.

■

You will hear a message saying “Thank you. Your request for

_____ is confirmed.” You can hang up.

4. Hang up the telephone.

When your wakeup time arrives, your telephone will alert you with special 3-burst

ringing. Answer the call (and listen to the message, if you like), then hang up.

Your wakeup call is now finished and will not be repeated. If you do not answer

the wakeup call within 30 seconds, it is repeated 2 more times at 5-minute

intervals.

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Hospitality Operations

Guest Operations

Change or Delete Your Wakeup Call

1. Pick up the handset of your telephone and press the wakeup button, or enter

the Automatic Wakeup Call feature access code _____.

■

Listen to the wakeup instructions. You will hear “You have reached

the automatic wakeup service. Your current request for a wake-up

call is _____. Press the ²button to change; press the 3 button to

delete.”

2. If you want to change the wakeup time that you entered earlier, press the ²

button.

■

You will now go through the original procedure for entering a

wakeup time again. Your new time will replace the old time.

3. If you want to delete your wakeup call completely, press the ³button.

■

You will hear the message “Thank you. Your request has been

canceled.” You can hang up.

4. Hang up the telephone.

With Wakeup Activation Via Tones

Provide the following procedures to your guests to activate and deactivate wakeup

calls if the Wakeup Activation via Tones feature is activated. The Dual Wakeup

feature is required if you want to allow your guests to have two wakeup calls.

Guests cannot activate a Daily Wakeup or a VIP Wakeup.

Add or Change Your Wakeup Calls

Access to the Automatic Wakeup feature may be from a button on the guest

telephone or by using a feature access code.

1. Pick up the handset of your telephone and press the wakeup button, or enter

the Automatic Wakeup Call feature access code _____.

■

You will hear recall dial tone (3 short tones, followed by dial tone).

2. Using the dial keypad, enter the time that you wish to receive a wakeup

call. The time must be entered using the 24-hour clock format (for

example, 0900 is 9 a.m. and 2230 is 10:30 p.m.).

■

You will hear confirmation tone (3 short tones, followed by silence).

■

If you make a mistake, you may hear intercept tone (siren tone).

Hang up and start over.

■

If you hear reorder tone (fast busy), the switch cannot accept your

request at this time. Try again later, or call the front desk.

3. Hang up the telephone.

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Hospitality Operations

Guest Operations

4. If you wish to have a second wakeup call, pick up the handset of your

telephone and press the wakeup button, or enter the Automatic Wakeup

Call feature access code _____.

■

You will hear recall dial tone (3 short tones, followed by dial tone).

5. Press the ^*button.

6. Enter the time that you wish to receive your second wakeup call. The time

must be entered using the 24-hour clock format (for example, 0900 is 9

a.m. and 2230 is 10:30 p.m.).

■

You will hear confirmation tone (3 short tones, followed by silence).

■

If you make a mistake, you may hear intercept tone (siren tone).

Hang up and start over.

■

If you hear reorder tone (fast busy), the switch cannot accept your

request at this time. Try again later, or call the front desk.

7. Hang up the telephone.

When your first wakeup time arrives, your telephone will alert you with

special 3-burst ringing. Answer the call (and listen to the message, if you like),

then hang up. Your wakeup call now is finished and will not be repeated. If you do

not answer the wakeup call within 30 seconds, it is repeated 2 more times

at 5-minute intervals. Your second wakeup call follows the same procedure.

Delete Your Wakeup Calls

1. If you wish to delete your first wakeup call, pick up the handset of your

telephone and press the wakeup button, or enter the Automatic Wakeup

Call feature access code _____.

■

You will hear recall dial tone (3 short tones, followed by dial tone).

2. Press the ^#button to delete your first wakeup call.

You will hear confirmation tone (3 short tones, followed by silence).

■

3. Hang up the telephone.

4. If you wish to delete your second wakeup call, pick up the handset of your

telephone and press the wakeup button, or enter the Automatic Wakeup

Call feature access code _____.

■

You will hear recall dial tone (3 short tones, followed by dial tone).

5. Press the ^*button, followed by the # button.

You will hear confirmation tone (3 short tones, followed by silence).

6. Hang up the telephone.

■

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations

Do Not Disturb

If your switch is equipped with the Speech Synthesizer circuit pack, guests can

enter their own Do Not Disturb requests. The following instructions should be

provided to your guests so they can access this feature.

During the Do Not Disturb period, all calls are blocked from ringing your

telephone, except for the following:

■

Emergency calls, cleared through the front desk

■

Wakeup calls scheduled before your Do Not Disturb period ends

Access to the Do Not Disturb feature is done by using a feature access code or by

using a feature button on the guest telephone.

Enter a Do Not Disturb Request (Feature Dial

Access Code)

1. Pick up the handset of your telephone and enter the Voice Do Not Disturb

feature access code _____.

■

Listen to the Do Not Disturb instructions. You will hear “You have

reached the Do Not Disturb service. Please enter the time you wish

Do Not Disturb to end, followed by the pound sign.”

2. Using the dial keypad, enter the time that you want the Do Not Disturb

time to end, followed by the ^#button. If you make a mistake, hang up and

start over.

■

If you used a time between 13:00 and 00:59, you will hear a

message saying “Thank you. Do Not Disturb is activated. It will be

turned off at _____.” You can hang up.

■

If you used a time between 01:00 and 12:59, you will hear a

message saying “A.M., press 2; P.M., press 7.”

3. Press the ²button for A.M. or the 7 button for P.M.

■

You will hear a message saying “Thank you. Do Not Disturb is

activated. It will be turned off at _____.” You can hang up.

Change or Cancel a Do Not Disturb Request

(Feature Dial Access Code)

1. Pick up the handset of your telephone and enter the Voice Do Not Disturb

feature access code _____.

■

Listen to the instructions. You will hear “You have reached the Do

Not Disturb service. The current time for deactivation is _____.

Press 2 to change; press 3 to deactivate the service now.”

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GuestWorks and DEFINITY ECS Release 8

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Hospitality Operations

Guest Operations

2. If you want to change the time your Do Not Disturb period ends, press the 2

button.

■

You will now go through the original procedure for entering the

time. Your new time will replace the old time.

3. If you want to cancel Do Not Disturb completely, press the ³button.

■

You will hear a message saying “Thank you. Your request has been

canceled.” You can hang up.

Activate Do Not Disturb (Feature Button)

Press the Do Not Disturb button.

■

The lamp next to the Do Not Disturb button lights. Do Not Disturb

is now activated.

Deactivate Do Not Disturb (Feature Button)

When the Do Not Disturb lamp is on, press the Do Not Disturb button.

■

The lamp next to the Do Not Disturb button goes off. Do Not

Disturb is now deactivated.

Emergency Access to the Attendant

In an emergency situation, you can send the attendant an urgent call for help. This

call does not automatically place a call to an emergency service agent; a separate

call is required. The attendant will receive both audible and visible signals that

indicate the emergency call. There are two ways to place an emergency call to the

attendant:

■

Pick up the handset of your telephone and enter the Emergency Access to

Attendant feature access code _____. The switch then sends an emergency

signal to the attendant.

■

If you cannot press the code, take the handset off the telephone. After being

off-hook for the administered time interval, the switch automatically sends

an emergency signal to the attendant.

This feature has administrable parameters that are documented in DEFINITY

Enterprise Communications Server Administrator’s Guide.

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations

Retrieving Messages

Usually, guests will retrieve their voice messages from their rooms, but they may

also need to retrieve their messages from other guest rooms, from a house

telephone, or from a location away from the property. When retrieving messages

from other locations, passwords assigned at check-in will need to be used for

guest security. If administered on the voice messaging system, guests also can

create their own personal greeting to be used during their stay at the property.

NOTE:

The procedures given in this section apply to the Lucent INTUITY Lodging

voice messaging product. If your installation is using a different voice

messaging system, use the instructions provided with that system. Refer to

I^NTUITYLodging Administration and Feature Operations for more

information about voice and FAX messaging services.

These procedures need to be communicated to your guests. You also can provide

them a Guest Quick Reference Card to help them use the Lucent I^NTUITYLodging

voice messaging.

Retrieving Messages from Your Room

1. Call the message retrieval telephone number.

■

Listen to the message retrieval greeting and the notification of the

number and type of messages. Messages may be voice, FAX, or text.

Text messages are usually written messages collected at the front

desk.

■

Messages are played one at a time. Each message is prefaced with

the time, day, and date it was received. FAX messages are always

presented after the voice messages have been accessed. Refer to

‘‘Retrieving FAX Messages’’ on page 16.

2. After each message is played, you may do any of the following:

■

Press the 2 button to replay the message.

■

Press the 3 button to delete the message and listen to the next

message.

■

Press the 4 button to save the current message and listen to the next

message (this option is administrable and may not be available on

every system).

Press the 0 button to transfer to an attendant for assistance or to

retrieve text messages.

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Hospitality Operations

Guest Operations

If no keys are pressed, the current message is saved (if the system is

administered to save old messages) and the new one is played. To keep

your mailbox space free for new messages, delete unwanted messages.

If the system is not administered to save old messages, once you listen to a

message, the message is deleted automatically and the next message is

played.

3. After the last message, you will hear a closing message.

Retrieving Messages from Locations Other

Than Your Room

1. Call the operator, give them your name, and tell them you want to retrieve

your voice messages. The operator will do one of two operations:

a. The operator transfers your call immediately to the voice messaging

system. Continue with Step 2.

b. The operator will ask you for your room number and your voice

messaging password. The operator calls the voice messaging

system, enters your room number and your password, and then

transfers you to the voice messaging system. Continue with

Step 3.

2. Enter your room number followed by your password.

SECURITY ALERT:

To protect against abuse of voice mailboxes, passwords should be assigned.

If the voice-messaging mailbox you are accessing does not have a

password, contact the front desk personnel to request that a password be

assigned.

■

The system prompts you with the message “Press 1 to listen.”

3. Press the ¹button to listen to your voice messages. Messages are played

one at a time.

4. After each message is played, you may do any of the following:

■

Press the 2 button to replay the message.

■

Press the 3 button to delete the message and listen to the next

message.

■

Press the 4 button to save the current message and listen to the next

message (this option is administrable and may not be available on

every system).

Press the 0 button to transfer to an attendant for assistance or to

retrieve text messages.

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Hospitality Operations 555-230-723

Issue 6

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Hospitality Operations

Guest Operations

If no keys are pressed, the current message is saved (if the system is

administered to save old messages) and the new one is played. To keep

your mailbox space free for new messages, delete unwanted messages.

If the system is not administered to save old messages, once you listen to a

message, the message is deleted automatically and the next message is

played.

5. After the last message, you will hear a closing message.

Retrieving FAX Messages

1. Call the message retrieval telephone number.

■

Listen to the message retrieval greeting and the notification of the

number and type of messages. Messages may be voice, FAX, or text.

Text messages are usually written messages collected at the front

desk.

■

Messages are played one at a time. Each message is prefaced with

the time, day, and date it was received. FAX messages are always

presented after the voice messages have been accessed.

2. After all of the voice messages have played, press the ⁶button when

prompted to retrieve your FAX messages.

3. After pressing the ⁶button, you may do any of the following:

■

Press the 1 button to receive the messages on the same telephone

call. To do this, you must be calling from a FAX machine or from a

telephone that has a data port connected to your computer. The

computer must have FAX software that can receive the messages.

■

Press the 2 button to print the messages to an in-room FAX machine.

Press the 3 button to send the messages to the guest services FAX

machine (usually at the front desk).

■

Press the 4 button to send the messages to a machine outside of the

hotel. You will be prompted to enter the FAX machine’s telephone

number.

All FAX messages in your mailbox are printed as a group.

4. Depending on the option selected, you will hear a closing message or the

call will disconnect after all FAX messages are delivered.

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Guest Operations

Recording a Personal Greeting

NOTE:

To use this feature, the Lucent INTUITY Lodging system must have software

Release 1.1 or later.

1. Call the message retrieval telephone number.

■

Listen to the message retrieval greeting.

2. When prompted, press the ⁵button to hear the personal greeting and

change password options. The following personal greeting options are

given:

■

To record your personal greeting, press the 1 button.

To listen to your personal greeting, press the 2 button.

To erase your personal greeting, press the 3 button.

3. Press the ¹button to record a personal greeting. You are then prompted to

record your personal greeting after the tone.

SECURITY ALERT:

When recording your personal greeting, if is recommended that you do not

give out your room number or any other information that may compromise

your personal security.

4. When recording is completed, you may do any of the following:

■

To re-record, press the 1 button.

To review your recording, press the 2 button.

To erase and go back (to your messages), press the 3 button.

To save and go back (to your messages), press the 4 button.

5. Once you are satisfied with your personal greeting, press the ⁴button to

save your personal greeting. You will receive a confirmation message and

will be returned to message retrieval.

6. If you already have a personal greeting, press the ²button to listen to your

personal greeting.

■

After listening to your personal greeting, you are returned to

message retrieval.

7. If you already have a personal greeting, press the ³button to erase your

personal greeting.

■

After erasing your personal greeting, you are returned to message

retrieval.

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Guest Operations

Changing Your Password

At check-in, you were assigned a 4-digit password to use when retrieving your

messages while away from your room.

NOTE:

To use this feature, the Lucent INTUITY Lodging system must have software

Release 1.1 or later. Passwords cannot be the same as your room number and

cannot be the same 4 digits. For security, it is recommended that you use a

random number pattern.

To change your password, perform the following:

1. From your room, call the message retrieval telephone number.

■

Listen to the message retrieval greeting.

2. When prompted, press the ⁵button to hear the personal greeting and

change password menu.

3. Press the ⁴button to change your password.

■

You are given instructions on how to change your password.

4. Enter a valid 4-digit password.

5. Enter your new password a second time.

■

You will receive a confirmation message stating that your password

has changed.

6. Press the ⁵button to go back to your messages, or hang up if finished.

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Guest Operations

Dial by Name

If you can’t remember at which room your associate is staying, you can use the

Dial by Name feature to place a call. This feature is available on GuestWorks.

1. Call the Dial by Name extension as provided by the hotel.

You are routed to the auto-attendant procedure and are prompted to enter

the person’s name.

2. Enter the first 4 characters of the person’s last name.

If only one name matches the 4 characters entered, the call is placed to that

person. Otherwise, continue with step 3.

3. If there is more than one match for the first 4 characters, you are prompted

to enter the rest of the characters in their last name. After you enter the rest

of the characters, press the ^#button.

If only one name matches the characters entered, the call is placed to that

person. Otherwise, go to step 4.

4. If there are still multiple matches, you are prompted to enter the first 2

characters of the person’s first name.

If only one name matches the characters entered, the call is placed to that

person. Otherwise, the call cannot be completed using Dial by Name. Press

the ⁰button to connect with the front desk.

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Almost all operations that are done from a traditional “attendant console”

(Model 302B, model 302C, or PC console) can now be done from an Attendant

Backup telephone (a telephone that has “console” permissions). The operations

given in this section include the following:

■

Attendant Backup

Check-In and Check-Out

Automatic Wakeup

Failed Wakeup Notification

Controlled Restrictions

Do Not Disturb

Message Waiting Notification

PMS Alarms

Call Accounting Alarms

Maid Status and Room Occupancy

Recorded Announcements.

Refer to DEFINITY Console Operations and DEFINITY Console Operations

Quick Reference for standard console feature operations not related to hospitality.

Attendant Backup

The Attendant Backup feature allows you to access most attendant console

features from one or more specially-administered multiappearance telephones.

Using this backup mode, you can answer calls faster, thus providing better service

to your guests and prospective clients.

The recommended telephones are the Lucent Technologies Model 6408D+,

6424D+, 8434, and 8410D,. When calls terminate at the attendant console during

normal operation, users at the backup telephones can answer overflow calls by

pressing a button or entering a feature access code. You can then process the calls

as if you are at the attendant console. Procedures for basic feature operation are

documented in the quick reference guides for each telephone.

NOTE:

The Attendant Backup features cannot be used from guest rooms

administered as “client” rooms even if they have a multiappearance

telephone.

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When the attendant console is in the day mode (the Night lamp is off), you cannot

answer overflow calls at the backup telephones until the number of calls waiting

in the attendant queue has reached an administered threshold. Until the threshold

is reached, the only indication the backup telephones receive that there are calls

waiting in queue is when the Attendant Queue Calls and the Attendant Queue

Time lamps go on. You can press the ^{ATTENDANT QUEUE TIME}button to see how

many calls are waiting and how long the oldest call has been waiting, but you

cannot answer the call. The Attendant Queue Time lamp starts flashing when the

time in queue warning level has been reached (this is usually set for 15 seconds),

but you still cannot answer the call.

When the calls waiting in queue threshold has been reached, the backup

telephones will beep every 10 seconds as long as the number of calls waiting stays

above the threshold. You then can answer calls using the Trunk Answer Any

Station (TAAS) feature access code _____ or an automatic dialing button

administered with that feature access code. You can turn off the beeping by

pressing the ^{RINGER CUTOFF}button.

When the attendant console is in the night mode (the Night lamp is on), all calls to

the attendant console immediately beep at the backup telephones and the

Attendant Queue Calls and the Attendant Queue Time lamps go on. You then can

answer calls using the TAAS feature access code _____ or an automatic dialing

button administered with that feature access code.

You also can install an external ringing device that sounds whenever the attendant

queue limit is reached and when calls can be answered with the TAAS feature

access code. Attendant Backup is an optional feature.

Check-In/Check-Out

Use the following procedures to check hotel guests in and out. If your switch has a

PMS that supports guest check-in and check-out, use this feature from the PMS,

not the attendant console. The only exception to this is if the link to the PMS is not

operational.

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Check-In

When a guest checks in and is assigned a room, the room’s status changes to

occupied, and the room’s telephone controlled restriction changes to No

Restriction.

NOTE:

Telephone restrictions sometimes are not cancelled when a guest is

checked in. You should always verify that the telephones work

correctly. If needed, remove restrictions manually (refer to page 38).

1. If you are not sure which rooms are available, press the ^{OCCUPD ROOMS}

button.

■

The lamps associated with the rooms already occupied will display

on the DXS selector console. Determine an unoccupied room from

this information.

2. Press the ^{CHECK IN}button.

■

The Check In lamp goes on.

The following displays:

■

CHECK IN - Ext:

3. Enter the room number followed by the ^#button.

■

One of the following displays:

CHECK IN COMPLETE

This indicates that the check-in procedure was successful.

INVALID EXTENSION - TRY AGAIN

This indicates that you entered the wrong extension. Press the ^{CHECK IN}

button to start over.

CHECK IN: ROOM ALREADY OCCUPIED

This indicates that check-in has already been done for this room.

CHECK IN FAILED

This indicates that something failed with the check-in procedure. Press the

CHECK IN button to start over.

■

The console returns to the normal operating mode.

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Check-Out

When a guest checks out, the room’s status changes to vacant and the room’s

telephone controlled restriction changes to Outward Restriction. Outward

restriction prevents unauthorized users in the room from making outgoing calls.

Check-out also cancels any Wakeup and Do Not Disturb requests and turns off the

room telephone’s message waiting lamp.

To check a guest out of the hotel, perform the following:

1. Press the ^{CHECK OUT}button.

■

The Check Out lamp goes on.

The following displays:

■

CHECK OUT - Ext:

2. Enter the room number followed by the ^#button.

■

One of the following displays:

CHECK OUT COMPLETE: MESSAGE LAMP ON

This indicates that there are unopened messages for the guest. Access those

messages and give them to the guest before they leave.

CHECK OUT COMPLETE: MESSAGE LAMP OFF

This indicates that there are no messages for the guest.

INVALID EXTENSION - TRY AGAIN

This indicates that you entered the wrong extension. Press the ^{CHECK OUT}

button to start over.

CHECK OUT: ROOM ALREADY VACANT

This indicates that check-out has already been done for this room.

CHECK OUT FAILED

This indicates that something failed with the check-out procedure. Press

the ^{CHECK OUT}button to start over.

■

The console returns to the normal operating mode.

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Suite Check-in

Suite Check-in allows you to have the switch automatically check-in more than

one phone with one check-in command (whether from your Property Management

System (PMS) or an on-switch check-in from an attendant).

When a room phone is checked in, the switch looks for a hunt-to extension

associated with that phone. If it finds one, the switch also checks in the phone

found in the hunt-to field. The switch also:

■

removes controlled outward restriction

adds the guest’s name to the phone record for that extension

stores the call coverage path

removes any Leave Word Calling (LWC) messages

marks the room as “occupied”

If the hunt-to (second or subsequent) phone has an extension in its hunt-to field,

that phone also is checked in. The switch continues checking in phone until it

meets a phone in the chain with a blank hunt-to field.

Your system manager programs this feature into your console to occur

automatically. Perform the regular check-in procedures described in ‘‘Check-In’’

on page 22.

Station Hunt Before Coverage

Station Hunt Before Coverage provides that when a call is made to a busy phone,

the switch checks to see if there is a hunt-to phone assigned to the busy phone. If

there is, the switch tries to connect to the hunt-to phone before going to coverage.

If the hunt-to phone is busy too, the switch continues hunting down the hunt-to

chain. If all phone in the hunt-to chain are busy, the call goes to the principal’s

coverage.

Your system manager programs this feature into your console to occur

automatically.

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Automatic Wakeup

Wakeup calls can be activated by guests from their own rooms or from the front

desk using the attendant console or a backup telephone. Depending on how the

system is administered, you can set up a single wakeup request, two wakeup

requests, daily repeated requests, or a special VIP request.

Guest activation of wakeup calls is allowed under 2 conditions:

■

If the switch has a Speech Synthesizer circuit pack, guests are allowed to

activate 1 wakeup call. The Speech Synthesizer circuit pack uses voice

prompts to guide the guest through the steps required to activate or cancel a

wakeup call.

■

If the switch does not have a Speech Synthesizer circuit pack, the guests

can use the Wakeup Activation via Tones feature to activate and cancel

their wakeup calls. If the Dual Wakeup feature is enabled, guests can create

two wakeup calls. Guests cannot activate a Daily Wakeup or a VIP

Wakeup.

Refer to ‘‘Automatic Wakeup’’ on page 8 for guest procedures related to

Automatic Wakeup.

Activation of wakeup calls from the attendant console is done the same way

regardless if the switch has a Speech Synthesizer circuit pack. These procedures

start on page 27.

Depending on your switch and software, the switch can place up to 950 wakeup

calls in one 15-minute interval, and there can be a total of 15,000 wakeup requests

at one time. (Refer to the DEFINITY ECS System Description for further

information.) The switch delivers a wakeup call every 2 seconds. For example, if

many guests select 6:00 a.m. for a wakeup call, some of the wakeup calls will

arrive after 6:00 a.m.

Once a wakeup call is requested, there are several ways the wakeup call can be

delivered:

■

The Speech Synthesizer circuit pack, where the wakeup message depends

on the time of day.

■

The Announcement circuit pack, which provides customized wakeup

messages. The messages can range from very simple to a complete sales

message in various languages.

■

Music on hold, where the guest hears music when the wakeup call is made,

but hears no other special message.

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■

Customized announcements recorded on the Audichron recording device

which delivers sales pitches for various hotel functions with the wakeup

call. Audichron can be equipped with time and temperature circuitry which

enables the wakeup announcement to give the time and temperature.

Audichron uses all four ports on an Auxiliary Trunk circuit pack.

■

Silence; the least expensive. The telephone only rings and, when answered,

the guest hears silence. When setting up wakeup calls with silence, you do

not select or confirm an announcement number.

Wakeup calls ring at a guest’s room telephone for 30 seconds. The wakeup call is

repeated 3 times in 5-minute intervals if the guest does not answer the call. If the

guest does not answer their wakeup call, a lamp on the attendant console and the

backup telephones goes on. The attendant or backup telephone user presses the

FAILED WAKEUP button and the display shows the failed wakeup information. With

this notification, you can contact the guests to see if there are any problems since

they did not answer their wakeup call.

NOTE:

The FAILED WAKEUP button is administered as an Automatic Message

Waiting extension. All failed wakeups send a message to that

extension, and the lamp goes on at the attendant console or backup

telephone.

The Announcement circuit pack is the most flexible of all wakeup

announcements. With this type of announcement, it is possible for the attendant to

select from a variety of wakeup announcements. When the attendant enters a

wakeup time, he or she designates the appropriate message based on the time of

the wakeup call or the language required. The Announcement circuit pack has the

following recording time limit based on the sampling rate used:

■

8 minutes, 32 seconds at 16 KHz

4 minutes, 16 seconds at 32 KHz

2 minutes, 8 seconds at 64 KHz.

The Announcement circuit pack also has the ability to operate in the repeat mode

where the message repeats for a fixed amount of time before the guest is

disconnected from the call. There is also a barge-in function where the wakeup

announcement is connected at the point where the message is currently playing,

without waiting to start at the beginning.

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User Operation

Wakeup requests can be entered, changed, and canceled from the console or

backup telephone. Wakeup announcements can use a standard announcement or

can be customized (for example, announcements that play at certain times, or

announcements in different languages). See your supervisor for a list of the

different announcements.

Single Wakeup

NOTE:

The following procedure presumes that Dual Wakeup, Daily Wakeup,

and VIP Wakeup features are not enabled. If any or all of these

features are enabled, you will receive additional queries during the

procedure.

To add or change a wakeup call, perform the following:

1. Press the ^{AUTO WAKEUP}button.

■

The Auto Wakeup lamp goes on.

The following displays:

■

AUTO WAKEUP - Ext:

2. If you are already on an active call with the guest requiring the wakeup

call, the extension number displays automatically. Press the ^#button to

select the displayed extension for wakeup.

If you are not connected to the room requiring wakeup, enter the room

number, followed by the ^#button. (If you make a mistake, press the AUTO

^WAKEUPbutton again and start over.)

■

The following displays:

AUTO WAKEUP - Ext: <ext> Time: --:--

If a wakeup request already exists for the room, the time field will

show the time of the request.

3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute).

■

If you entered a time between 13:00 and 00:59, the following

displays:

WAKEUP MESSAGE: XXXX

Go on to Step 5.

■

If you entered a time between 01:00 and 12:59, the following

displays:

AUTO WAKEUP - Ext: <ext> Time: <hh:mm> -M

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4. Press the 2 button for an a.m. wakeup call, or press the 7 button for a p.m.

wakeup call.

■

The following displays:

WAKEUP MESSAGE: XXXX

5. The display shows the default wakeup message number. If you want to use

the default message, go to Step 6.

If you want to use a different wakeup message, enter the wakeup message

number.

NOTE:

You cannot specify a different wakeup message when setting

up a wakeup call from a backup telephone. You can use only

the default wakeup message.

6. Press the ^#button to confirm the wakeup request.

■

One of the following displays:

WAKEUP REQUEST CONFIRMED

This indicates that the wakeup procedure was successful.

WAKEUP ENTRY DENIED - TOO SOON

This indicates that the time entered is within 2 1/2 minutes of the

current time.

WAKEUP ENTRY DENIED - INTERVAL FULL

This indicates that the maximum number of messages for this

15-minute interval has been reached.

WAKEUP ENTRY DENIED - SYSTEM FULL

This indicates that the maximum number of wakeup calls has been

reached for the switch.

■

The console returns to the normal operating mode.

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Dual Wakeup

To add or change a wakeup call when the Dual Wakeup feature is enabled,

perform the following:

1. Press the ^{AUTO WAKEUP}button.

■

The Auto Wakeup lamp goes on.

The following displays:

■

AUTO WAKEUP - Ext:

2. If you are already on an active call with the guest requiring the wakeup

call, the extension number displays automatically. Press the ^#button to

select the displayed extension for wakeup.

If you are not connected to the room requiring wakeup, enter the room

number, followed by the ^#button. (If you make a mistake, press the AUTO

^WAKEUPbutton again and start over.)

■

The following displays:

AUTO WAKEUP - Ext: <ext> Time: --:--

If a wakeup request already exists for the room, the time field will

show the time of the request.

3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute).

■

If you entered a time between 13:00 and 00:59, the following

displays if the request is accepted; if denied, see the reasons under

step 11:

WAKEUP MESSAGE: XXXX

Go on to Step 5.

■

If you entered a time between 01:00 and 12:59, the following

displays:

AUTO WAKEUP - Ext: <ext> Time: <hh:mm> -M

4. Press the ²button for an a.m. wakeup call, or press the 7 button for a p.m.

wakeup call.

■

The following displays if the request is accepted; if denied, see the

reasons under step 11:

WAKEUP MESSAGE: XXXX

5. The display shows the default wakeup message number. If you want to use

the default message, go to Step 7.

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6. If you want to use a different wakeup message, enter the wakeup message

number.

NOTE:

You cannot specify a different wakeup message when setting

up a wakeup call from a backup telephone. You can use only

the default wakeup message.

7. Press the ^#button to confirm the wakeup request.

■

The following displays:

CONFIRMED. 2nd WAKEUP:

Time: --:--

If a second wakeup request already exists for the room, the time

field will show the time of the request.

8. Enter the second wakeup time in the 4-digit hh:mm format (hour:minute).

■

If you entered a time between 13:00 and 00:59, the following

displays if the request is accepted; if denied, see the reasons under

step 11:

WAKEUP MESSAGE: XXXX

Go on to Step 10.

■

If you entered a time between 01:00 and 12:59, the following

displays:

AUTO WAKEUP - Ext: <ext> Time: <hh:mm> -M

9. Press the ²button for an a.m. wakeup call, or press the 7 button for a p.m.

wakeup call.

■

The following displays:

WAKEUP MESSAGE: XXXX

10. The display shows the default wakeup message number. If you want to use

the default message, go to Step 11.

If you want to use a different wakeup message, enter the wakeup message

number.

NOTE:

You cannot specify a different wakeup message when setting

up a wakeup call from a backup telephone. You can use only

the default wakeup message.

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11. Press the # button to confirm the wakeup request.

One of the following displays:

WAKEUP REQUEST CONFIRMED

■

This indicates that the wakeup procedure was successful.

WAKEUP ENTRY DENIED - TOO SOON

This indicates that the time entered is within 2 1/2 minutes of the

current time.

WAKEUP ENTRY DENIED - INTERVAL FULL

This indicates that the maximum number of messages for

this 15-minute interval has been reached.

WAKEUP ENTRY DENIED - SYSTEM FULL

This indicates that the maximum number of wakeup calls has been

reached for the switch.

■

The console returns to the normal operating mode.

Daily Wakeup

Daily Wakeup allows a guest to request a wakeup time that will be delivered the

same time every day until canceled or changed.

To add a daily wakeup call, perform the following:

1. Press the ^AUTO-WAKEUPbutton.

■

The following displays:

AUTO WAKEUP - Ext

2. If you are already on an active call with the guest requiring the wakeup

call, the extension number displays automatically. Press the ^#button to

select the displayed extension for wakeup.

If you are not connected to the room requiring wakeup, enter the room

number, followed by the ^#button. (If you make a mistake, press the AUTO

^WAKEUPbutton again and start over.)

■

The following displays:

AUTO WAKEUP - Ext: <ext> Time: --:--

If a wakeup request already exists for the room, the time field will

show the time of the request.

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3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute).

If you entered a time between 13:00 and 00:59, the following

displays:

DAILY:N

■

Go on to Step 5.

■

If you entered a time between 01:00 and 12:59, the following

displays:

AUTO WAKEUP - Ext: <ext> Time: <hh:mm> -M

4. Press the ²button for an a.m. wakeup call, or press the 7 button for a p.m.

wakeup call.

■

The following displays:

DAILY:N

5. Enter 9 (yes) or 6 (no).

■

The display shows a Y/N rather than a numeric entry. The following

displays:

DAILY:Y

6. Press the # button to receive the next prompt.

■

The following displays:

WAKEUP MESSAGE: XXXX

7. The display shows the default wakeup message number. If you want to use

the default message, go to Step 9.

If you want to use a different wakeup message, enter the wakeup message

number.

■

The following displays:

WAKEUP MESSAGE: 53201

8. Enter the extension of the announcement to be played for the wakeup call.

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9. Press the # button to confirm the wakeup request.

One of the following displays:

WAKEUP REQUEST CONFIRMED

■

This indicates that the wakeup procedure was successful.

WAKEUP ENTRY DENIED - TOO SOON

This indicates that the time entered is within 2 1/2 minutes of the

current time.

WAKEUP ENTRY DENIED - INTERVAL FULL

This indicates that the maximum number of messages for this

15-minute interval has been reached.

WAKEUP ENTRY DENIED - SYSTEM FULL

This indicates that the maximum number of wakeup calls has been

reached for the switch.

■

The console returns to the normal operating mode.

VIP Wakeup

VIP Wakeup provides the option of placing a personal call to awaken a special

guest, rather than awakening guests with an announcement.

To add a VIP wakeup call, perform the following:

1. Press the ^{AUTO WAKEUP}button.

■

The Auto Wakeup lamp goes on.

The following displays:

■

AUTO WAKEUP - Ext:

2. If you are already on an active call with the guest requiring the wakeup

call, the extension number displays automatically. Press the ^#button to

select the displayed extension for wakeup.

If you are not connected to the room requiring wakeup, enter the room

number, followed by the ^#button. (If you make a mistake, press the AUTO

^WAKEUPbutton again and start over.)

■

The following displays:

AUTO WAKEUP - Ext: <ext> Time: --:--

If a wakeup request already exists for the room, the time field will

show the time of the request.

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3. Enter the wakeup time in the 4-digit hh:mm format (hour:minute).

■

If you entered a time between 13:00 and 00:59, the following

displays:

VIP:N

Go on to Step 5.

■

If you entered a time between 01:00 and 12:59, the following

displays:

AUTO WAKEUP - Ext: <ext> Time: <hh:mm> -M

4. Press the ²button for an a.m. wakeup call, or press the 7 button for a p.m.

wakeup call.

■

The following displays:

VIP:N

5. Enter 9 (yes) or 6 (no).

■

The display shows a Y/N rather than a numeric entry. The following

displays:

VIP:Y

6. Press the # button to receive the next prompt.

The following displays:

■

WAKEUP MESSAGE: XXXX

7. The display shows the default wakeup message number. If you want to use

the default message, go to Step 9.

If you want to use a different wakeup message, enter the wakeup message

number.

■

The following displays:

WAKEUP MESSAGE: 53201

8. Enter the extension of the announcement to be played for the wakeup call.

For a VIP request, the announcement must be a repeating announcement.

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9. Press the # button to confirm the wakeup request.

One of the following displays:

WAKEUP REQUEST CONFIRMED

■

This indicates that the wakeup procedure was successful.

WAKEUP ENTRY DENIED - TOO SOON

This indicates that the time entered is within 2 1/2 minutes of the

current time.

WAKEUP ENTRY DENIED - INTERVAL FULL

This indicates that the maximum number of messages for

this 15-minute interval has been reached.

WAKEUP ENTRY DENIED - SYSTEM FULL

This indicates that the maximum number of wakeup calls has been

reached for the switch.

■

The console returns to the normal operating mode.

10. At the appointed time, the VIP reminder call rings at the attendant.

The following displays:

■

VIP WAKEUP: Mike Jones

x8113

11. Answer the VIP wakeup notification call.

12. Press the flashing VIP-Wakeup lamp to place a priority call to guest Mike

Jones.

■

The VIP-Wakeup lamp goes out and the VIP-Retry lamp begins to

flash.

■

When the guest answers, the VIP-Retry lamp goes out. The

attendant can add a personal touch wishing the guest “Good

morning, Mr. Jones.”

13. If the guest does not answer, press the ^{VIP RETRY}button to set up a standard

wakeup request. The standard wakeup will retry 5 minutes later.

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Canceling Wakeup Calls

Once a wakeup call has been delivered successfully, the request is canceled

automatically. However, you can cancel a wakeup call manually before it is

delivered by doing the following:

NOTE:

With Dual Wakeups, you can delete only one wakeup call at a time.

You must do this procedure twice to delete both wakeup calls.

1. Press the ^{AUTO WAKEUP}button.

■

The Auto Wakeup lamp goes on.

The following displays:

■

AUTO WAKEUP - Ext:

2. If you are already on an active call with the guest requiring the

cancellation, the extension number is displayed automatically. Press the ^#

button to select the displayed extension.

If you are not connected to the room requiring wakeup, enter the room

number, followed by the ^#button. (If you make a mistake, press the AUTO

^WAKEUPbutton again and start over.)

■

The following displays:

AUTO WAKEUP - Ext: <ext> Time: <hh:mm>

3. To cancel the displayed wakeup call, press the ^DELETEbutton. To skip that

wakeup call, go to Step 4.

■

The following displays:

WAKEUP REQUEST CANCELED

■

If the Dual Wakeup feature is enabled, you must repeat this

procedure starting with Step 1. Otherwise, the console returns to the

normal operating mode.

4. Press the ^#button twice to skip the first wakeup call.

The following displays:

CONFIRMED. 2nd WAKEUP:

■

Time: <hh:mm>

5. To cancel the displayed wakeup call, press the ^DELETEbutton.

The following displays:

WAKEUP REQUEST CANCELED

■

The console returns to the normal operating mode.

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Failed Wakeup Notification

A wakeup call rings 6 times at a guest’s telephone. If the wakeup call is not

answered after 3 attempts (the attempts are spaced 5 minutes apart), the attendant

is notified immediately and a record of the failed attempt is printed on the journal

printer. A special extension number with an Automatic Message Waiting (AMW)

lamp is assigned solely for the purpose of receiving and storing messages about

failed wakeup calls. An appearance of this extension is administered on both the

attendant console and on the backup telephones. The button is labeled ^FAILED

^WAKEUP.

When a failed wakeup occurs, the Failed Wakeup lamp goes on, and you should

perform the following:

1. Press the ^{FAILED WAKEUP}button.

■

The following displays:

MESSAGES FOR EXT XXXX

2. Press the ^NEXTbutton to display the failed wakeups.

■

The following displays:

EXT <ext> <name><date><time> <#fail> CALL

3. After following your local procedures to handle failed wakeup calls, delete

the message by pressing the ^DELETEbutton.

■

The following displays:

DELETED

4. Search for other failed call messages by pressing the ^NEXTbutton.

5. When all messages have been read and deleted, press the ^{NORMAL MODE}

button.

■

The Failed Wakeup lamp goes off.

The display goes blank.

The console returns to the normal operating mode.

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Controlled Restrictions

The Controlled Restrictions feature allows you to activate different types of

calling restrictions on guest room telephones. The restriction types include the

following:

■

Outward — The guest cannot place calls to the public network.

■

Station-to-Station — Guests cannot place or receive calls between guest

rooms or administrative staff telephones.

■

Termination — The guest cannot receive any calls.

Total — The guest cannot place or receive any calls.

Toll — The guest cannot place toll calls, but can place free local calls.

The ways to activate controlled restrictions are as follows:

■

When you check in a guest, all controlled restrictions are removed from the

room telephone. When the guest checks out, Outward Restriction is

enabled for the room telephone.

■

When you or a guest sets up a Do Not Disturb request, Termination

Restriction is enabled for the room telephone.

Using a feature access code from the attendant console or from a telephone

with console permissions, you can enable any of the controlled restrictions

for a guest room telephone.

■

Using a feature access code from the attendant console or from a telephone

with console permissions, you can enable any of the controlled restrictions

for the telephones in a group of guest rooms. This grouping is based on the

administered Class of Restriction (COR).

Using the PMS, you can enable any of the individual controlled restrictions

plus some predefined combinations. These combinations include the

following:

— Outward and station-to-station/toll

— Outward and termination

— Station-to-station/toll and termination

NOTE:

Since current PMS products do not recognize automatically the new

Toll Restriction feature, PMS terminal users must be instructed that

Toll Restriction may be substituted for either Outward or

Station-to-Station Restriction.

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When a guest tries to make a call from a station that is restricted, the call is routed

to one of the following:

■

the attendant

a recorded announcement

a Call Coverage path

another extension (for example, one of the backup telephones)

intercept tone

User Operation

The user operation for enabling controlled restrictions using the PMS is given in

the PMS documentation provided with the PMS terminals. Since current PMS

products do not automatically recognize the new Toll Restriction feature, PMS

terminal users must be instructed that Toll Restriction may be substituted for

either Outward or Station-to-Station Restriction. Check with our administrator for

a list of active restriction types.

Activate Controlled Restriction for One Person

To activate a controlled restriction for one room using the attendant console or a

telephone with console permissions, perform the following:

1. Press the ^STARTbutton or an idle call appearance button.

■

You hear dial tone.

The call appearance lamp goes on.

The Position Available lamp goes off.

2. Enter the User-Controlled Restriction activation feature access code

_____ followed by one of these four digits:

■

Press the 1 button for Outward/Toll Restriction.

Press the 2 button for Total Restriction.

Press the 3 button for Termination Restriction.

Press the 4 button for Station-to-Station/Toll Restriction.

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3. After hearing the second dial tone, enter the room number.

■

A confirmation tone indicates that the restriction was activated. An

intercept tone indicates that the room number already has a

restriction assigned, or you dialed an improper digit. If the request

fails, press ^RELEASEor CANCEL and start over.

■

The call appearance lamp goes off.

The display goes blank.

The Position Available lamp goes on.

The console returns to the normal operating mode.

Cancel Controlled Restriction for One Person

To deactivate a controlled restriction for one room, perform the following:

1. Press the ^STARTbutton or an idle call appearance button.

■

You hear dial tone.

The call appearance lamp goes on.

The Position Available lamp goes off.

2. Enter the User-Controlled Restriction deactivation feature access code

_____ followed by the digit that represents the current restriction:

■

Press the 1 button for Outward/Toll Restriction.

Press the 2 button for Total Restriction.

Press the 3 button for Termination Restriction.

Press the 4 button for Station-to-Station/Toll Restriction.

3. After hearing the second dial toned, enter the room number. You hear one

of the following:

■

Confirmation tone if the restriction code was accepted.

■

Intercept tone if you entered an improper restriction code number.

Press the ^CANCELbutton and start over again.

4. Press the ^RELEASEbutton.

■

The call appearance lamp goes off.

The display goes blank.

The Position Available lamp goes on.

The console returns to the normal operating mode.

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Activate Controlled Restriction for a Group of Rooms

To activate a controlled restriction for a group of rooms, perform the following:

CAUTION:

If you use this feature, be sure that you understand which rooms are

in a particular COR. Since this feature is controlled by the COR, all

telephones in the same COR will have the selected restriction applied.

This could lead to guest service problems if not applied correctly.

1. Press the ^STARTbutton or an idle call appearance button.

■

You hear dial tone.

The call appearance lamp goes on.

The Position Available lamp goes off.

2. Enter the Group Controlled Restriction activation dial access code _____

followed by one of these 4 digits:

■

Press the 1 button for Outward/Toll Restriction.

Press the 2 button for Total Restriction.

Press the 3 button for Termination Restriction.

Press the 4 button for Station-to-Station/Toll Restriction.

3. After hearing the second dial tone, enter the 2-digit COR number of the

group.

■

A confirmation tone indicates that the restriction was activated. An

intercept tone indicates that the group of rooms already have a

restriction assigned, or you entered an improper digit.

■

The call appearance lamp goes off.

The display goes blank.

The Position Available lamp goes on.

The console returns to the normal operating mode.

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Cancel Controlled Restriction for a Group of Rooms

To deactivate a controlled restriction for a group of rooms, perform the following:

1. Press the ^STARTbutton or an idle call appearance button.

■

You hear dial tone.

The call appearance lamp goes on.

The Position Available lamp goes off.

2. Enter the Group Controlled Restriction deactivation feature access code

_____ followed by the digit that represents the current restriction:

■

Press the 1 button for Outward/Toll Restriction.

Press the 2 button for Total Restriction.

Press the 3 button for Termination Restriction.

Press the 4 button for Station-to-Station/Toll Restriction.

3. After hearing the second dial tone, enter the 2-digit COR number of the

group. You hear one of the following:

■

Confirmation tone if the restriction code was accepted.

■

Intercept tone if you entered an improper restriction code number.

Press the ^CANCELbutton and start over again.

4. Press the ^RELEASEbutton.

■

The call appearance lamp goes off.

The display goes blank.

The Position Available lamp goes on.

The console returns to the normal operating mode.

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Do Not Disturb

The Do Not Disturb feature permits hotel guests to request that calls directed to

the room be blocked for a predetermined period of time. This can be done from

the attendant console, a backup telephone, or by guests themselves. If the switch

has a Speech Synthesizer circuit pack, guests can apply their own Do Not Disturb

requests.

This feature may be applied to individual rooms or to groups of rooms having the

same class of restriction (COR). You also can have a ^{DND ME}button on any

multiappearance telephone that prevents calls from terminating at that telephone.

When the room with Do Not Disturb receives an automatic wake-up call, the Do

Not Disturb feature is turned off. If the room with Do Not Disturb receives a

priority call, the call will ring at the guest’s room. Most calls coming to this station

(from another room, or outside calls, or from the attendant), receive intercept

treatment (the call is routed to the attendant, a recorded announcement, voice

messaging, or intercept tone).

The switch creates an audit trail report of all telephones that are in the Do Not

Disturb mode. Refer to ‘‘Reports’’ on page 69.

User Operation

The user operation for applying Do Not Disturb requests using the PMS is given

in the PMS documentation.

If your switch has a PMS that supports Do Not Disturb, use this feature from the

PMS, not the attendant console. The only exception to this is when the link to the

PMS is not operational.

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Activate Do Not Disturb for One Room

NOTE:

Do Not Disturb cannot be activated using the PC console.

To add or change a Do Not Disturb request, perform the following:

1. Press the ^{DND EXT}button.

■

The DND Ext lamp goes on.

The following displays:

■

DO NOT DIST- Ext:

2. If you are already on an active call with the guest requiring Do Not Disturb,

the extension number displays automatically. Press the ^#button to select

the displayed number for Do Not Disturb.

If you are not connected to the room requiring Do Not Disturb, enter the

room number, then the ^#button. (If you make a mistake, press the DND EXT

button again and start over.)

■

The following displays:

DO NOT DIST- Ext: <ext> Time: --:--

If a Do Not Disturb request already exists for the room, the

cancellation time field will be filled in.

3. Enter the time when the Do Not Disturb period is to end (the cancellation

time) in the 4-digit hh:mm format (hour:minute).

■

If you entered a time between 13:00 and 00:59, the following

displays:

DO NOT DIST- Ext: <ext> Time: <hh:mm>

Go to Step 5.

■

If you entered a time between 01:00 and 12:59, the following

displays:

DO NOT DIST - Ext: <ext> Time: <hh:mm> -M

4. Press the 2 button for a.m., or press the ⁷button for p.m.

■

The display now shows an AMor PMdesignator.

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5. Press the # button to confirm the Do Not Disturb request.

One of the following displays:

THANK YOU - DO NOT DIST ENTRY CONFIRMED

■

This indicates that the Do Not Disturb procedure was successful.

DO NOT DISTURB DENIED - TOO SOON

This indicates that the time entered is within 2 1/2 minutes of the

current time.

DO NOT DISTURB DENIED - SYSTEM FULL

This indicates that the maximum number of Do Not Disturb requests

has been reached for the switch.

■

The console returns to the normal operating mode.

Cancel Do Not Disturb

Once a Do Not Disturb period has timed out, the request is canceled

automatically. However, before the request times out, you can manually cancel the

request using the following procedure:

1. Press the ^{DND EXT}button.

■

The DND Ext lamp goes on.

The following displays:

■

DO NOT DIST- Ext:

2. If you are already on an active call with the guest requesting cancellation of

Do Not Disturb, the extension number displays automatically. Press the ^#

button to select the displayed number for Do Not Disturb.

If you are not connected to the room requesting cancellation of Do Not

Disturb, enter the room number, then press the ^#button. (If you make a

mistake, press the ^{DND EXT}button again and start over.)

■

The following displays:

DO NOT DIST - Ext: <ext> Time: <hh:mm>

3. Press the ^DELETEbutton.

■

The following displays:

THANK YOU - DO NOT DIST REQUEST CANCELED

■

The console returns to the normal operating mode.

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Activate Do Not Disturb for a Group of Rooms

A typical application of this procedure is applying Do Not Disturb to a group of

conference rooms where meetings are in session during the day, and the attendees

do not want to be disturbed with telephone calls.

CAUTION:

If you use this feature, be sure that you understand which rooms are

in a particular COR. Since this feature is controlled by the COR, all

telephones in the same COR will have Do Not Disturb applied. This

could lead to guest service problems if not applied correctly. Another

way to restrict groups of telephones is by using the Controlled

Restrictions feature (refer to page 38).

To add or change a Do Not Disturb request, perform the following:

1. Press the ^{DND GROUP}button.

■

The DND Group lamp goes on.

The following displays:

■

DO NOT DIST - Group:

2. Using the dial keypad, enter the group’s 2-digit Class of Restriction (COR)

and press the ^#button.

■

The following displays:

DO NOT DIST - Group: <COR> Time:

If a Do Not Disturb request already exists for the group, the time

field will be filled in.

3. Enter the time when the Do Not Disturb period is to end (the cancellation

time) in the 4-digit hh:mm format (hour:minute).

■

If you entered a time between 13:00 and 00:59, the following

displays:

DO NOT DIST - Group: <COR> Time: <hh:mm>

Go to Step 5.

■

If you entered a time between 01:00 and 12:59, the following

displays:

DO NOT DIST - Group: <COR> Time: <hh:mm> -M

4. Press the ²button for a.m., or press the 7 button for p.m.

■

The display now shows an AMor PMdesignator.

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5. Press the # button to confirm the Do Not Disturb request.

One of the following displays:

THANK YOU - DO NOT DIST ENTRY CONFIRMED

■

This indicates that the Do Not Disturb procedure was successful.

DO NOT DISTURB DENIED - TOO SOON

This indicates that the time entered is within 2 1/2 minutes of the

current time.

DO NOT DISTURB DENIED - SYSTEM FULL

This indicates that the maximum number of Do Not Disturb requests

has been reached for the switch.

■

The console returns to the normal operating mode.

Cancel Do Not Disturb

Once a Do Not Disturb period has timed out, the request is canceled

automatically. However, before the request times out, you can manually cancel the

request using the following procedure:

1. Press the ^{DND GROUP}button.

■

The DND Group lamp goes on.

The following displays:

■

DO NOT DIST - Group:

2. Using the dial keypad, enter the group’s 2-digit Class of Restriction (COR)

and press the ^#button.

■

The following displays:

DO NOT DIST - Group: <COR> Time: <hh:mm>

3. Press the ^DELETEbutton.

■

The following displays:

THANK YOU - DO NOT DIST REQUEST CANCELED

■

The console returns to the normal operating mode.

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Message Waiting Notification

You can notify a guest that a message is waiting by turning on the message

waiting lamp on the guest’s telephone. The guest retrieves the message by calling

the front desk or by calling the voice mail system.

NOTE:

If your switch has a voice mail system, it is recommended that you

leave all guest messages in their voice mailbox. This takes the

responsibility away from the front desk personnel and allows guests

to access their messages with one telephone call.

To turn on a guest’s message waiting lamp, perform the following:

1. Press the ^{MW ACT}button.

■

The MW Act lamp goes on.

The following displays:

■

MESSAGE NOTIFICATION ON- Ext:

2. Enter the room number and press the ^#button.

■

The following displays:

MESSAGE LAMP ON

■

The console returns to the normal operating mode.

To turn off a guest’s message waiting lamp, perform the following:

1. Press the ^{MW DEAC}button.

■

The MW Deac lamp goes on.

The following displays:

■

MESSAGE NOTIFICATION OFF - Ext:

2. Enter the room number and press the ^#button.

■

The following displays:

MESSAGE LAMP OFF

■

The console returns to the normal operating mode.

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PMS Alarms

You may have a ^{PMS ALARM}button assigned to your attendant consoles and backup

telephones. If the link between the switch and the PMS goes down, this button

lamp will light until the link is restored. If this lamp remains lit for more than a

few seconds, it is recommended that you call your PMS vendor and the Lucent

Technologies support line (refer to ‘‘Product Support’’ on page 4).

Call Accounting Alarms

You may have a ^{CAS ALARM}button assigned to your attendant consoles and backup

telephones. If the link between the switch and the call accounting system goes

down, this button lamp will light until the link is restored. If this lamp remains lit

for more than a few seconds, it is recommended that you call your call accounting

vendor and the Lucent Technologies support line (refer to ‘‘Product Support’’ on

page 4).

Crisis Alert

The Crisis Alert feature notifies hotel personnel when someone dials an

emergency service agency (for example, 911). The attendant console, backup

telephones, and digital pagers can be set up to receive this notification, which

includes from where the call was made. This will help hotel personnel assist

emergency personnel when they arrive at the hotel. For more information about

this feature, see the DEFINITY ECS Console Operations Quick Reference.

NOTE:

Lucent recommends not using only a Crisis Alert pager to notify of

an emergency because paging messages may not get an immediate

response. You should

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Maid Status, Housekeeping Status, and

Room Occupancy

The Maid Status/Housekeeping Status feature records the status for up to six

housekeeping codes. These status codes are usually entered by the housekeeping

staff from the guest room or from a designated telephone, but they can also be

updated by the front office personnel using the attendant console or a backup

telephone. Six status codes can be used from guest rooms, and four status codes

can be used from telephones that are designated as guest rooms using the client

room COS.

You must decide on a definition for each status code. For example, the definition

for status code 1 could be “room being cleaned” and it might have a feature access

code of *31. Status code 2 could be “ready for inspection” and have a feature

access code of *32. If the room status is being reported from the designated

telephone and not from the guest room, the feature access code for status code 1

might be #31 and status code 2 might be #32. When a housekeeping staff member

updates the status, you can also record who updated the status by assigning

identification codes for your personnel. After they update the current status, they

can input their identification code. This is an administrable option.

On a switch that has a PMS, this information is passed from the switch to the

PMS. Front desk personnel can then view this information on the PMS terminal. If

there is no PMS, room status is viewed by pressing the ^{MAID STATUS}button on the

attendant console or backup telephone. You can also view this information

through administration using the list pms-down command. If there is a log

printer, this information is printed when the housekeeping staff updates the status.

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User Operation

The user operation for updating and viewing housekeeping status using the PMS

is given in the PMS documentation.

You can check the current status of all rooms based on the housekeeping status

codes defined for your switch (refer to ‘‘Status Codes’’ on page 67 for more

information about status codes).

NOTE:

If your switch has a PMS that supports Housekeeping Status, use this

feature from the PMS, not the console. The only exception to this is if

the link to the PMS is not operational.

To check the current room status, perform the following:

1. Press the ^{MAID STATUS}button.

■

The Maid Status lamp goes on.

The following displays:

■

Enter Desired Room State (1-6)

2. Press a number between 1 and 6 (refer to page 66 for the status code

definitions).

■

The following displays:

3. Press one of the DXS hundreds select buttons.

■

The LEDs in the upper part of the selector console light for all

rooms that match the requested status.

4. You can enter different status codes to see the rooms that are in the

different housekeeping states.

5. Press the ^{NORMAL MODE}button when finished.

■

The console returns to the normal operating mode.

6. If you are not sure which rooms are available, press the ^{OCCUPD ROOMS}

button.

■

The lamps associated with the rooms already occupied will display

on the DXS selector console. Determine an unoccupied room from

this information.

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Recorded Announcements

The Recorded Announcements feature allows you to create several different

recorded announcements for wakeup calls and Call Vectoring procedures. For

example, you may want to have different messages for different times of day. For

early morning wakeup calls, you can advertise breakfast at your coffee shop. For

afternoon wakeup calls, you can advertise dinner at your restaurant. These

announcements are recorded using the Announcement circuit pack and are

assigned manually to wakeup calls when the wakeup calls are scheduled using the

attendant console or a backup telephone.

There are many other ways you can use recorded announcements, For example,

you can announce special events at the hotel or announce the dinner menu at the

restaurant, or you can create a fixed set of recorded announcements that you can

change as needed. You can also publish those announcement numbers in your

“directory of guest services.” Guests can enter the announcement numbers from

their rooms to hear the recorded information.

Messages provided by the Speech Synthesizer circuit pack are fixed in content

and cannot be changed.

User Operation

You can verify the proper operation and content of the wakeup announcements.

The operation is different for the Announcements and Speech Synthesizer circuit

packs.

For the Announcement circuit pack, perform the following:

1. Lift the telephone handset and enter the Announcement feature access code

_____.

2. Enter the extension number of the announcement you need to record.

3. Press the ¹button and record after the tone. Hang up, press the DROP

button, or press the switchhook when finished.

4. After waiting 15 seconds, enter the extension number of the announcement

you just recorded.

5. Listen to the recording. If you need to re-record the message, repeat steps 1

through 3.

6. If the message is satisfactory, hang up and repeat steps 1 through 3 to

record the rest of the messages.

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The Announcements circuit pack has the following recording time limit based on

the sampling rate used:

■

8 minutes, 32 seconds at 16 KHz

4 minutes, 16 seconds at 32 KHz

2 minutes, 8 seconds at 64 KHz.

For the Speech Synthesizer circuit pack, perform the following:

1. At a telephone, enter the Verify Wakeup Announcements feature access

code _____.

2. Press the ¹or 2 button.

■

Listen to the announcement. There may be a short delay before you

hear the announcement.

3. If the wakeup announcement is absent, distorted, inaudible, or defective in

any way, contact your system administrator to correct the problem.

Automatic Selection of DID Numbers for

Guest Rooms

Automatic Selection of Direct Inward Dialing (DID) Numbers for Guest Rooms

allows you to give guests, upon check-in, phone numbers that provide direct dial

access to their room. The switch automatically chooses a number from a rotating

list of available DID numbers to be assigned to a guest’s room. This provides a

measure of privacy to your guests because providing the phone number does not

give away the room number.

Callers would use a 7- to 10-digit number from outside of the hotel. For calls from

inside the hotel, the callers would use either the room/extension number or the 2-

to 5-digit DID number.

For example, when a check-in is done from the switch (via the ^CHECK-INbutton on

the console) or remotely via a Property Management System (PMS) system, the

switch assigns a DID number to the checked-in room from a list that is assigned at

the switch. All calls made to the DID number are directed to the room as if the

room was called directly.

NOTE:

The following process presumes you have established a dial plan and

administered all DID numbers to their extensions (on the Station

screen) as XDID station types.

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Automatic selection of DID numbers for a guest

In a non-Property Management System (PMS) environment, automatic selection

of DID numbers to a guest room allows a guest to have a phone number not

associated with their room number. This will be a 7- to 10-digit number for

outside callers; for calls inside the hotel, either the room/extension number or

the 2- to 5-digit DID number can be used.

To provide DID numbers to a guest in room 6001, perform the following:

1. Press the ^CHECK-INbutton on the console.

CHECK IN - Ext:

2. Enter the guest’s room number (6001) and press the ^#button.

The following displays:

DID?

3. Press 9 (yes) or 6 (no).

If yes, the DID number is assigned on a first-in first-out (FIFO) basis. The

following displays:

CHECK IN COMPLETE:

DID= 6499

Viewing and changing DID numbers

To view and change DID number, perform the following:

1. Press the ^{DID VIEW}button. The following displays:

DID VIEW: EXT?

2. Enter the extension number you wish to view or change followed by the ^#

button. The following displays:

DID=

CHANGE?

3. If you are just checking the DID number, enter the 6 numbers.

4. If you want to change the DID number, enter 9 (yes). The next available

DID number displays:

DID= 3900 CHANGE?

5. Enter 9 (yes) repeatedly to step through the list of available DID numbers.

6. When the display shows the number you want to use, press the ^#button.

The following displays:

DID= 3901 CHANGE? DID VIEW DONE

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Hospitality Operations

Voice Messaging Operations

To assist your guests when they want to retrieve their voice messages, there are a

few procedures that you will do regularly. These procedures include the

following:

■

Connecting guests to the voice messaging system

Restoring a deleted message

Retrieving messages for a checked-out guest.

Refer to I^NTUITYLodging Administration and Feature Operations for more

information about these procedures. Instructions describing how the guests

retrieve their messages are found in ‘‘Retrieving Messages’’ on page 14.

NOTE:

The operations given in this section apply only to the Lucent INTUITY

Lodging voice messaging product. See your product documentation

for other voice messaging products.

Administrative Mailbox on INTUITY

In order for you to retrieve messages for guests, an administrative mailbox

extension and attendant password must be assigned. This is done through lodging

administration on the Lucent INTUITY system. For details, refer to Chapter 3 of

INTUITY Lodging Administration and Feature Operations.

You must assign a dummy extension to the Administrator Extension field,

a 4-digit password to the Attendant Password field, and a 4-digit password to the

Administrator Password field.

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Hospitality Operations

Voice Messaging Operations

Connecting Guests to the Voice Messaging

System

There are two ways you can connect guests to the Lucent INTUITY voice

messaging system:

■

You can connect the guests directly to the system, and the guests enter their

room number and password, or

■

For guests who call in using a rotary-dial telephone, you can enter the

guests’ room number and password before you transfer them to the voice

messaging system. This method is recommended only for callers with

rotary-dial telephones. Callers with touch-tone telephones should be

connected directly to the system.

SECURITY ALERT:

Attendants receiving requests for connection to the voice messaging system should

be trained to be on alert for unauthorized callers who may be trying to “hack” the

voice messaging system. Refer to BCS Product Security Handbook for additional

information.

To connect guests directly to the Lucent INTUITY voice messaging system to let

them enter their own room number and password, perform the following:

1. When guests call to retrieve their messages, ask the guests for their name

and room number.

2. Verify that the guest name and room number are valid.

3. Ask the guest to please hold while the call is transferred to the voice

messaging system.

4. Press the ^STARTbutton at the attendant console or the TRANSFER button on a

backup telephone.

■

You hear dial tone as a new call appearance is selected.

The Split lamp goes on at the attendant console.

■

5. Enter the message retrieval number.

■

You hear ringback tone.

■

The display shows the number you are calling.

6. Press either the ^RELEASEbutton from the attendant console or the TRANSFER

button from a backup telephone.

■

The guests are connected to the voice messaging system and can

now enter their room number and password to retrieve their

messages.

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Hospitality Operations

Voice Messaging Operations

To connect guests to the voice messaging system who call using a rotary-dial

telephone, perform the following:

1. When guests call to retrieve their messages, ask the guests for their name,

room number, and their voice messaging password.

2. Verify that the guest name and room number are valid.

3. Ask the guest to please hold while the call is transferred to the voice

messaging system.

4. Press the ^STARTbutton at the attendant console or the TRANSFER button on a

backup telephone.

■

You hear dial tone as a new call appearance is selected.

The Split lamp goes on at the attendant console.

■

5. Enter the message retrieval number.

■

You hear ringback tone.

■

The display shows the number you are calling.

6. After the voice messaging system answers, enter the extension number for

the guest.

■

A message confirms that this is a “current” guest (registered through

the PMS).

7. Enter either the guest’s password or the attendant password.

8. You can now transfer the call to the guests so they can retrieve their

messages. Press either the ^RELEASEbutton from the attendant console or the

TRANSFER button from a backup telephone.

■

The guests are connected to the voice messaging system and can

now retrieve their messages by following the voice messaging

prompts.

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Hospitality Operations

Voice Messaging Operations

Restoring a Deleted Voice Message

Deleted voice messages are stored until midnight of the day they were deleted.

For example, you can retrieve a message that a guest deleted at 6:00 p.m. up to

midnight of that evening. In addition, messages deleted after 11:00 p.m. can be

restored until midnight of the following day.

NOTE:

FAX messages are not saved once they are printed or delivered.

Deleted voice messages are stored on a last-in first-out basis. The last message

that a guest deleted is the first message restored. Because messages are stored this

way and because messages can only be restored one at a time, it is important that

you ask the guests how many messages they have deleted since the message they

want restored. If the message was the last one deleted, follow the procedure below

once. If the desired message was not the last message deleted, ask the guests how

many messages have been deleted since that one and perform the procedure that

many times. It is much easier to restore 3 messages in a row and let the guests sort

through them than it is to restore number 1, find out that it is not the right one,

then restore number 1 over again in order to get to number 2.

To restore deleted voice messages, perform the following:

1. When guests call to have a deleted message restored, ask them for their

room number, their voice messaging password, and the number of

messages they need restored. Suggest to them that you can restore all of

their messages and allow them to sort through the messages.

2. Verify that the guest name and room number are valid.

3. Inform the guests that you will notify them when their messages are

restored. You can either place the call on hold or call them back.

4. Select an idle call appearance.

■

You hear dial tone.

5. Enter the message retrieval number.

■

You hear ringback tone.

The display shows the number you are calling.

6. After the voice messaging system answers, press the ⁰button followed by

the guest’s room extension.

■

A message confirms that this is a “current” guest (registered through

the PMS).

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Voice Messaging Operations

7. Enter either the guest’s password or the attendant password.

■

If you hear “Last deleted message has been restored,” listen for the

message “Ready for message retrieval.”

■

If you hear the message “This guest has no deleted messages,” call

the guests and inform them that their messages could not be

restored.

8. Repeat this procedure for the number of messages the guests need restored.

9. When finished, call the guests and let them know that their messages have

been restored.

Retrieving Messages for Checked-Out Guests

Voice messages for former guests are stored in an “old mailbox” for at least 24

hours after the guests check out or until another guest checks out from the same

room, whichever comes first. At midnight, all old mailboxes that are at least 24

hours old are purged from the system and those messages are no longer

retrievable.

NOTE:

FAX messages are not saved after a guest checks out.

If former guests call the hotel within the prescribed time period requesting their

voice messages, perform the following:

SECURITY ALERT:

Attendants receiving requests for connection to the voice messaging system

should be trained to be on alert for unauthorized callers who may be trying to

“hack” the voice messaging system. Refer to BCS Product Security

Handbook for additional information.

1. When guests call to retrieve their messages, ask them for their room

number and their voice messaging password.

2. Verify that the guest name and room number are valid.

3. Ask the guest to please hold while the call is transferred to the voice

messaging system.

4. Press the ^STARTbutton at the attendant console or the TRANSFER button on a

backup telephone.

■

You hear a dial tone as a new call appearance is selected.

The Split lamp goes on at the attendant console.

■

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Hospitality Operations

Voice Messaging Operations

5. Enter the message retrieval number.

■

You hear a ringback tone.

■

The display shows the number you are calling.

6. After the voice messaging system answers, press the ^*button followed by

the extension number for the guest.

■

A message confirms that this is a “previous” guest.

7. Enter either the guest’s password or the attendant password.

8. At this point, you can transfer the call to the guests so they can retrieve

their messages. Press either the ^RELEASEbutton from the attendant console

or the ^TRANSFERbutton from a backup telephone.

■

The guests are connected to the voice messaging system and can

now retrieve their messages by following the voice messaging

prompts.

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Issue 6

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Hospitality Operations

Call Accounting Operations

This section gives you the procedures used to perform the following Lucent

INTUITY Lodging Call Accounting operations:

■

Night Audit

End-of-Week/End-of-Month Audit

Printing Key Reports

Deleting Call Records

Refer to GuestWorks INTUITY Lodging Call Accounting User’s Guide for more

information about these and other procedures.

NOTE:

The operations given in this section apply only to the Lucent

INTUITY Lodging Call Accounting product. See your product

documentation for other call accounting products.

Night Audit Procedures

The following procedures should be done nightly to produce a call accounting

report. This report then is used to verify guest room call charges. You should try to

do this procedure at the same time every night.

1. If this property is using Promus Corporation equipment, press the ⁶button

to enter the Utilities subsystem from the call accounting system terminal

Main Menu and continue with step 2. Otherwise, continue with step 6.

2. At the Utilities menu, press the ⁴button to select the Miscellaneous

options.

3. Press the ^Pbutton to stop call record transfer between the call accounting

system and the PMS.

4. Press the ^Qbutton to exit from the Miscellaneous options.

5. Press the ⁸button to return to the Main Menu.

6. Press the ⁵button to enter the Reports subsystem.

7. Press the ⁴button to select the Audit report.

8. Press the ¹button to run and print the current summary report.

9. While the report is running, press the ^Cbutton to add this daily report to the

accumulative report. Refer to ‘‘End-of-Week/End-of-Month Audit

Procedures’’ on page 62 for more information about this report.

10. From the Main Menu, press the ⁵button to enter the Reports subsystem.

11. Press th^De^ow7^nlb^ou^adtt^fo^ron^mt^Wo^wd^wis^.Sp^ol^may^ant^uh^ae^ls.cs^oe^mco^{. A}n^lld^Ml^aiⁿs^ut^ao^lsf^SR^eae^rp^chor^Atⁿo^dp^Dt^oi^woⁿn^los^a.^d.

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Call Accounting Operations

12. Press the 5 button to select the Chronological (CHRONO) report.

13. Press the ³button to select the Config option.

14. Press the ²button to select the Range option.

15. Press the ^Ibutton to select the Interval option (this is the letter I, not the

number 1).

16. Press the ¹button to set the Interval at 1 (1 equals an interval of 24 hours).

17. Press the ⁷button to run the Chronological report.

18. If this property is using Promus Corporation equipment, press the ⁶button

to enter the Utilities subsystem from the Main Menu and continue with step

19. Otherwise, continue with step 22.

19. At the Utilities menu, press the ⁴button to select the Miscellaneous

options.

20. Press the ^Tbutton to restart the call record transfer between the call

accounting system and the PMS. You may receive a confirmation message

(pms.pause 644 mode). If you do, press the ^Ybutton.

21. Press the ^Qbutton to exit from the Miscellaneous options.

22. Press the ⁸button to return to the Main Menu.

End-of-Week/End-of-Month Audit Procedures

Depending on the number of call records generated at your property, you should

run an accumulative report, every week or every month (or both, if necessary).

This should be done after you have run the nightly audit reports. To run an

accumulative report, perform the following:

1. If this property is using Promus Corporation equipment, press the ⁶button

to enter the Utilities subsystem from the call accounting system terminal

Main Menu and continue with step 2. Otherwise, continue with step 6.

2. At the Utilities menu, press the ⁴button to select the Miscellaneous

options.

3. Press the ^Pbutton to stop call record transfer between the call accounting

system and the PMS.

4. Press the ^Qbuttons to exit from the Miscellaneous options.

5. Press the ⁸button to return to the Main Menu.

6. Press the ⁵button to enter the Reports subsystem.

7. Press the ⁴button to select the Audit report.

8. Press the ²button to run and print the current accumulative report.

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Hospitality Operations

Call Accounting Operations

9. While the report is running, press the C button to clear the accumulative

report.

10. If this property is using Promus Corporation equipment, press the ⁶button

to enter the Utilities subsystem from the Main Menu and continue with step

11. Otherwise, continue with step 14.

11. At the Utilities menu, press the ⁴button to select the Miscellaneous

options.

12. Press the ^Tbutton to restart the call record transfer between the call

accounting system and the PMS. You may receive a confirmation message

(pms.pause 644 mode). If you do, press the ^Ybutton.

13. Press the ^Qbutton to exit from the Miscellaneous options.

14. Press the ⁸button to return to the Main Menu.

Printing Key Reports

This section contains procedures to print the following reports:

■

Detail Reports

Cost Reports

■

Refer to GuestWorks INTUITY Lodging Call Accounting User’s Guide for

information on the procedures for printing other reports.

Detail Reports

To print Detail reports, perform the following:

1. At the call accounting system terminal Main Menu, press the ⁵button to

enter the Reports subsystem.

2. At the Reports menu, press the ²button to select the Detail option.

3. Press the ³button to select the Config function.

4. Press the ¹button to enter the report setup. Set the following:

■

Post Call = N

Live Calls = Y

Send to Printer = Y

Compact Version = Y

Save on Disk = Y

All Peg Counts = N

5. Press the 2 button to set the Range for the reports.

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Call Accounting Operations

6. Press the C button to enter a start date and an end date. Use the MMDDYY

format.

7. Enter a start time and an end time. Use the HHMM format for a 24-hour

clock.

8. Press the ⁴button to select the Division option.

9. At the “Division#” prompt, press ^ENTERto select all records, press the

ENTER button to select guest calls, press the 1 button to select meeting room

calls, or press the ³button to select administration staff calls.

10. Press ^ENTERto complete the request.

11. Press the ⁷button to execute the request. You should now be back at the

Main Menu.

Cost Reports

To print Cost reports, perform the following:

1. At the call accounting system terminal Main Menu, press the ⁵button to

enter the Reports subsystem.

2. At the Reports menu, press the ⁶button to select the Cost option.

3. Press the ³button to select the Configj function.

4. Press the ¹button to enter the report setup. Set the following:

■

Compact Version = Y or N

Send to Printer = Y

Save on Disk = Y

Printer Name = (locally defined)

5. Press the ²button to set the Range for the reports.

6. Press the ^Cbutton to enter a start date and an end date. Use the MMDDYY

format.

7. Enter a start time and an end time. Use the HHMM format for a 24-hour

clock.

8. Press the ³button to select the Division option.

9. At the “Division#” prompt, press ^ENTERto select all records, press the 1

button to select guest calls, press the ²button to select meeting room calls,

or press the ³button to select administration staff calls.

10. Press ^ENTERto complete the request.

11. Press the ⁷button to execute the request. You should now be back at the

Main Menu.

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Call Accounting Operations

Deleting Call Records

To save on space and to reduce confusion over old information, you should delete

old call records on a regular basis. This should be done once a week or once a

month depending on your call volume.

CAUTION:

Please use extreme caution when deleting call records. This should be

done only after you have costed and distributed the current call

records for use in billing customers.

1. At the call accounting system terminal Main Menu, press the ⁴button to

enter the Maintenance subsystem.

2. At the Maintenance menu, press the ²button to select the Delete function.

3. Press the ²button to delete records by Division.

4. Enter a “before date” value. This represents the date up to which all call

records will be deleted. Use the MMDDYY format.

5. Enter a “before time” value. This represents the time on the “before date”

up to which all call records will be deleted. Use the HHMM format for

a 24-hour clock. Lucent recommends that you use the value 2359.

6. At the “Division#” prompt, press ^ENTERto delete all records, press the 1

button to delete guest calls, press the ²button to delete meeting room calls,

or press the ³button to delete administration staff calls.

7. Press ^ENTERto complete the request.

8. Press the ^Ybutton to confirm the save.

9. Press ^{CTRL + E}to exit from deleting records.

10. Press the ⁸button to return to the Main Menu.

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Housekeeping Staff Operations

Housekeepers can update housekeeping status information in two ways:

■

Using telephones in guest rooms

■

Using designated telephones in other locations such as a laundry room or a

house telephone.

If guest room telephones are used, 6 feature access codes can be assigned for the

housekeeper to use for transmitting information. If designated telephones are

used, 4 feature access codes can be assigned. You can assign any desired meaning

to the codes.

NOTE:

The guest room feature access codes can be used only from rooms

that have a “client-room” class of service. The designated telephone

feature access codes can be used from any telephone that has

console-permission class of service.

After a feature access code has been entered from a guest room, the housekeeper

can be prompted, by a second dial tone, to send more data by using 6 additional

digits. These digits can carry information such as a personal identification code.

After a status feature access code has been entered from a designated telephone,

the switch prompts the housekeeper for a room extension number and, if required,

additional digits.

The instructions on ‘‘How to Call In Your Work Status’’ on page 67 describe how

to enter the different housekeeping codes. On ‘‘Housekeeping Status Codes and

Meanings’’ on page 68, fill in your specific housekeeping status feature access

codes and meanings, photocopy both pages, and then give them to your

housekeeping staff.

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Housekeeping Staff Operations

Status Codes

Although the housekeeping status codes may be defined to represent any of

several different states, here is a suggested way to use the different housekeeping

status codes. Note that the suggested meanings of the first four codes are the same

whether entered from a designated telephone or from a guest room. The feature

access codes shown are only examples.

Feature Access Code

Guest

Room

Designated

Telephone

Suggested Meaning

Needs cleaning

Being cleaned

Clean

Needs plumber

Needs inspection

On hold for repairs

N/A

How to Call In Your Work Status

While you are cleaning the guest rooms, you need to let your supervisor know

where you are and the condition of the guest rooms. To perform this, use the

telephone in the room you are cleaning or a designated telephone assigned by your

supervisor (in the laundry room, for example). You do not have to say anything —

you enter the numbers that your supervisor will give you. Each of the numbers has

a specific meaning. Your message will go to a computer, and your supervisor will

get the status later.

To update your work status from a guest room, perform the following:

1. Using the telephone in the guest room, pick up the handset and enter the

status feature access code that corresponds with your current status. For

example, if you check the room and it needs cleaning, press the ³button,

then press the ¹button.

2. If you hear another dial tone, enter your identification code (a 1- to 6-digit

number). Once the code has been accepted, you will hear confirmation tone

(a 3-burst tone). Hang up the handset and continue with your work.

NOTE:

You should wait until you hear a confirmation tone to ensure

that the update was accepted by the system. It may take up to

40 seconds to hear the confirmation tone.

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Hospitality Operations

Housekeeping Staff Operations

3. As you reach different steps in cleaning the room, update the status by

repeating steps 1 and 2.

If you were told to use a designated telephone (any telephone other than a guest

room telephone) to report your status, perform the following:

1. Using the designated telephone, pick up the handset and enter the status

feature access code that corresponds with the room’s current status. For

example, if you have finished cleaning a room, press the ²button, then

press the ³button.

2. After you hear a dial tone, enter the room number.

3. If you hear another dial tone, enter in your identification code (a 1-

to 6-digit number). Once the code has been accepted, you will hear a

confirmation tone (a 3-burst tone). Hang up the handset and continue with

your work.

NOTE:

You should wait until you hear a confirmation tone to ensure

that the update was accepted by the system. It may take up to

40 seconds to hear the confirmation tone.

4. Repeat steps 1 through 3 as necessary to report new room status

information.

Housekeeping Status Codes and Meanings

The following table contains your specific status feature access codes and their

meanings. If any of the codes are not identified, contact your supervisor. Note that

you have only 4 status codes when using a designated telephone.

Feature Access Code

Guest

Room

Designated

Telephone

Meaning

N/A

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Hospitality Operations

Reports

This section gives examples of administration reports you can display on the

administration terminal or print on the Log Printer or the Journal/Schedule Printer.

Administration Reports

Whether using an SAT or software emulator on a PC, you can view the following

reports:

Command

list pms-down

Description

Shows switch activity and housekeeping sta-

tus even when there is no PMS link; this can

be used to help diagnose communication

errors

list do-not-disturb station

list do-not-disturb group

list wakeup incomplete

Shows all current Do Not Disturb requests for

stations

Shows all current Do Not Disturb requests for

groups

Shows all failed wakeups over the last 24

hours

list wakeup requests

Shows all current wakeup requests

list wakeup station XXXX

Shows an audit of wakeup call activity for

station XXXX

list emergency

Shows a history of emergency calls

list integrated-annc-boards

Displays the integrated announcement circuit

pack extension assignments

status station XXXX

Shows the current status of a station XXXX

The following screens show examples of the reports you can view.

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Hospitality Operations

Reports

list pms-down

PROPERTY MANAGEMENT SYSTEM ACTIVITY

Extension

2900

Event

Reason

Date/Time

from room, code 1

from sta., code 2

checkout, MWL off

room check in

active - nopms

PMS Link Out

active - nopms

18/20:10 PM

18/21:00 PM

18/21:25 PM

18/21:34 PM

18/22:00 PM

3100

3344

3302

3320

PBX chng stn rstr

list do-not-disturb station

DO-NOT-DISTURB STATIONS

Extension

4550

3256

4224

4225

Type

Until

MANUAL

GROUP

BOTH

6:00 AM

11:30 AM

2:15 PM

3:00 PM

4226

4227

list do-not-disturb group

DO NOT DISTURB GROUP

COR

Until

9:30 AM

3:15 PM

6:00 PM

list wakeup incomplete

WAKEUP INCOMPLETIONS

Extension

3315

Time of Attempts

02:30 PM

02:35 PM

02:40 PM

3315

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Reports

list wakeup requests

WAKEUP REQUESTS

Extension

3311

2247

Time

Annc

4000

4001

Daily

VIP

04:45 AM

05:30 AM

08:00 AM

1435

list wakeup station 4565

Extension = 4565

WAKEUP STATION AUDIT

Event

Reason

Time

Orig Ext

Attempt Swap Extension Skip Time

request ok

change ok

cancel ok

6:45 AM

7:00 AM

7:15 AM

4565

incompl noanswer 7:15 AM

answer ok

request ok

7:20 AM

8:00 AM

list emergency

Extension

EMERGENCY ACCESS CALLS

Event

Type of Call

Time

3315

3355

3350

7000

7400

7001

7104

attd night service

call abandoned

call completed

call abandoned

call completed

attd night service

crisis alert

off-hook alert

feature access code

04:18 P

04:19 P

04:20 P

06:09 P

06:10 P

11:45 P

01:37 a

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Hospitality Operations

Reports

list integrated-annc-boards

Board Location: 01A07

INTEGRATED ANNOUNCEMENTS

Time Remaining at 32 Kbps: 187

Internal

Number

Announcement

Extension

4800

4801

4802

Length in

Seconds

Name

Greeting

Dinner

Breakfast

Rate

status station 1005

GENERAL STATUS

Type: 2500

Extension: 1005

Service State: in-srv/on-hook

Download Status: not-applicable

SAC Activated? no

Port: 01B0601

Call Parked? no

User Cntrl Restr: outward

Ring Cut Off Act? No

Group Cntrl Restr: none

CF Destination Ext:

Message Waiting:

Connected Ports:

HOSPITALITY STATUS

AWU Call At:

User DND: not activated

Group DND: not activated

Room Status: occupied

Any of these reports can be printed, either on an SAT printer or on the system

printer. To print on the SAT printer, add the pr command after the report command

string. For example, if you want a printed copy of the station status report, type

status station XXXX pr (XXXX is the extension number). The report will be

printed on the SAT printer.

To print on the system printer, add the sched command after the report command

string. For example, if you want a printed copy of the station status report, type

status station XXXX sched (XXXX is the extension number). The report will be

printed on the system printer.

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Reports

Printer Reports

Printer reports keep track of several hospitality events. This is done to track

patterns of service problems and to keep track of room status. From the switch’s

perspective, there are 2 types of printers that may be accessed for hospitality

reports: a log printer and a journal/schedule printer. These 2 printer functions can

be combined on 1 physical printer, or they can be assigned to 2 different printers.

If you have only 1 printer, the status events print out as they occur as part of 1

listing. If you have 2 printers, the log reports print on one printer and the journal

(and scheduled) reports print on the other printer.

Log Printer

The log printer has 1 report which is a record of the housekeeping status. This

report occurs automatically as the housekeeping staff updates the status of guest

rooms. The following is an example of a log printer report:

2900

3100

3106

from room, code 1 activity - nopms 18/20:10 PM

from sta., code 2 activity - nopms 18/21:00 PM

from room, code 4 activity - nopms 18/21:45 PM

Journal Schedule Printer

The journal/schedule printer prints 2 types of reports: journal reports and

scheduled reports. A journal report is a running summary of hospitality events

such as wakeup call requests, wakeup calls that complete, wakeup calls that fail,

Do Not Disturb requests, and emergency access attempts. A scheduled report is a

report that is scheduled through administration and usually occurs at the same

time every day.

The scheduled reports are assigned at an administration terminal (either the SAT

or a PC with emulation software) using the change system-parameters

hospitality command. On Page 2 of this administration screen, you can

administer the time of day when you want the following reports to print:

■

Automatic wakeup activity

Automatic wakeup summary

Emergency access summary.

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Reports

The following is an example of a journal printer report:

AWU 11/21/96 10:25

EAT 11/21/96 10:26

AWU 11/21/96 10:26

PMS 11/21/96 10:26

EAT 11/21/96 10:27

PMS 11/21/96 10:26

AWU 11/21/96 10:40

AWU 11/21/96 10:44

AWU 11/21/96 10:45

401

402

REQUEST 10:40 BY Att 1

7400

7401

401

attd crisis alert ars alrt call type

0 failed - originator abandoned call off-hook

CHANGE 10:45 BY Att 1

368 FROM ROOM: CODE 1 PMS link out of service 0

368 FROM ROOM: CODE 2 PMS link out of service 0

3540 FROM ROOM: CODE 1 PMS link out of service 0

7401 Att 1 successful call off-hook alert

401 FROM STATION: CODE 1 PMS link out of service 0

402

401

402

NO ANSWER 1

BUSY 1

NO ANSWER 2

These codes are used to define the status events:

■

AWU — Automatic wakeup events

EAT — Emergency access to attendant and crisis alert events

PMS — PMS events

PMS chng stn rstr — Station restrictions changed by the PMS

PMS room change — Room status message from PMS

PMS link out — The PMS link is out of service

PMS prot vio — The PMS sustained a protocol violation.

Buffering Messages During Printer Failure

If the printer goes down (for example, power loss or printer runs out of paper) and

the Data Terminal Ready (DTR) lead goes low, the switch recognizes that the

printer is out of service. When this happens, the switch will buffer Automatic

Wakeup messages destined for the printer until the printer is back in service. On

the smaller systems (csi or si), up to 2400 messages are buffered. On the larger

system (r), up to 15000 messages are buffered.

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Reports

The following table summarizes which printer types report which status events.

Printer Type

Journal/Schedule

Log Only

Status Events

1,2,3,4,5,8,9

6,7,10

Combined Journal/Schedule and Log 1,2,3,4,5,6,7,8,9,10

Events:

1. Emergency Alert or Crisis Alert successful call off-hook alert (EAT)

2. Emergency Alert or Crisis Alert Failed originator abandoned call

off-hook alert (EAT)

3. Auto WAKEUP Failed (AWU)

4. Auto WAKEUP Request (AWU)

5. Auto WAKEUP Completed (AWU)

6. Room Status Fm Room (PMS)

7. Room Status Fm Station (PMS)

8. Summary Reports (AWU, EAT)

9. Auto WAKEUP Activity Report (AWU)

10. PMS Down (PMS)

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations Artwork

The following pages contain artwork masters that you can use to create “tent

cards” for your guest rooms. These artwork masters contain the following

procedures:

■

Automatic Wakeup and Do Not Disturb using voice prompts (the Speech

Synthesizer circuit pack is required)

Automatic Wakeup using the Wakeup Activation via Tones and Dual

Wakeup features (no additional hardware required)

Emergency Access to Attendant and emergency service agency calling (for

example, 911) (requires the Announcement circuit pack for recorded

announcements)

To use these artwork masters, perform the following:

1. Make copies of the masters from this document.

2. Either type or write the telephone numbers and feature access codes into

the appropriate blanks.

3. Paste your property logo to the upper right-hand corners, if desired.

4. Make copies as needed.

5. Cut and fold as instructed.

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations Artwork

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations Artwork

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations Artwork

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations Artwork

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations Artwork

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Hospitality Operations

Guest Operations Artwork

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Index

IN-83

Index

Numerics

6408 telephones, 20

6424 telephones, 20

8410D telephones, 20

8411 telephones, 6

8434 telephones, 20

administrative mailbox on INTUITY, 55

announcements, 52

artwork masters, 76

Attendant Backup, 20

Audichron recording, 26

audit

end-of-month, 62

end-of-week, 62

Automatic Selection of DID Numbers to Guest Rooms, 53

Automatic Wakeup, 5, 8, 25

backup consoles, 20

buffering messages for the printer, 74

Call Accounting alarms, 49

call records, 65

Call Vectoring, 52

changing passwords, 18

check-in button, 6

checking in, 6, 22

checking out, 6, 23

Check-Out, 23

check-out button, 6

console operations, 20

Controlled Restrictions, 38

conventions, document, 2

cost reports, 64

crisis alert, 49

crisis alert events, 74

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Index

IN-84

deleting call records, 65

detail reports, 63

dial by name, 19

Do Not Disturb, 6, 12, 43

documents, related, 4

Dual Wakeup, 8

Emergency Access to the Attendant, 13

end-of-month audit, 62

end-of-week audit, 62

failed wakeup calls, 26, 37

FAX messages, 58

feature access codes, 4, 68

front desk operations, 20

guest operations, 8, 76

Hospitality services, 5

housekeeping status, 6, 50, 68

INTUITY Lodging Call Accounting, 61

INTUITY Lodging language options, 7

INTUITY Lodging messaging system, 7, 55

journal/schedule printer, 73

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Index

IN-85

language options, 7

log printers, 73

maid status, 50

message buffer for printer , 74

Message Retrieval, 14

Message Waiting

lamps, 7, 48

notification, 48

messages

FAX, 58

restoring deleted, 58

retrieving, 14

retrieving for checked-out guests, 59

multiappearance telephones, 5

names registration, 6

night audit, 61

occupancy, 50, 51

organization of document, 2

passwords, 18

personal greetings, 17

PMS

alarms, 49

integration, 6

printer reports, 73

printers

journal/schedule, 73

log, 73

status events, 75

types, 75

printing key reports, 63

product support, 4

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GuestWorks and DEFINITY ECS Release 8

Hospitality Operations 555-230-723

Issue 6

December 1999

Index

IN-86

recorded announcements, 52

recording personal greetings, 17

reports, 69

cost, 64

detail, 63

printer, 73

printing, 63

restoring deleted messages, 58

retrieving messages, 14

retrieving messages for checked-out guests, 59

room occupancy, 50, 51

single-line telephones, 5

Speech Synthesizer circuit pack, 8, 12, 25, 43

status codes, 50, 68

telephones, 20

6408, 20

6424, 20

8410D, 20

8411, 6

8434, 20

Attendant Backup, 20

multiappearance, 5

single-line, 5

types supported, 5

Terminal Translation Initialization (TTI), 7

tones, 3

Trunk Answer Any Station (TAAS), 21

voice messaging, 14, 53

Wakeup Activation via Tones, 8

wakeup calls, 52

Work Status, 67

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improve our documentation.

GuestWorks and DEFINITY Enterprise Communications Server Release 8 Hospitality Operations

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