Lanner electronic Network Card FW 6420 User Manual

FW-6420 Series  
Mini Desktop VIA Eden low-power  
Network Security Appliance  
User’s Manual  
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Safety Instructions  
The following information relates to the safety of installation and maintenance personnel. Read  
all instructions before attempting to unpack, install or operate this equipment, especially before  
connecting the power adapter.  
Please keep the following in mind as you unpack and install this equipment:  
Always follow basic safety precautions to reduce the risk of fire, electrical shock and  
injury to persons.  
Do not apply power into FW-6420 before installation or when disconnecting this  
product from its original system setup.  
Use only the specified power adapter (output voltage: 12VDC/5A) and make sure the  
power adaptor’s plug matches your electrical wall outlet.  
To prevent fire or shock hazard, do not expose the unit to rain, moisture or install this  
product near water.  
Locate a safe and dry location to place this product. Keep it away from wet  
surfaces/surroundings.  
Never push an object of any kind into this product through openings or empty slots, as  
you may damage parts.  
Do not attach the power supply cabling to building surfaces. Do not allow anything to  
rest on the power cabling or allow it to be abused by persons walking on it.  
Distance your working area from moist floors, ungrounded power extension cables, and  
unavailable safety grounds.  
Avoid installation of this product during a lighting storm.  
Damages caused by electrostatic discharge may result in total or intermittent system  
failures. To minimize the possibility of ESD damage, an anti-static strap is highly  
recommended.  
When cleaning or servicing this unit, avoid using highly toxic or aerosol cleaners. Use a  
clean damp cloth when wiping its surfaces.  
Do not place this device in a tight and sealed location. Place the unit where it can access  
sufficient airflow to its vent holes (openings along its sides). Never block or cover these  
openings.  
Do not disassemble this product on your own.  
iii  
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Getting Technical Assistance  
Should you encounter questions or problems with your FW-6420, Lanner Electronics is ready  
to assist you within the guidelines of our product support programs. First, check the electronic  
product documentation for assistance. If you still cannot find the solution to your problem,  
contact Lanner sales team with the following information handy:  
FW-6420 model name  
Part number  
Local network configuration details  
The abnormal behavior and/or error messages reported by your network system  
Your questions, or a description of the problem you are experiencing  
Call, fax, or e-mail Lanner Electronics for technical support.  
Phone: 886-2-8692-6060  
Fax: 886-2-8692-6101  
About this Manual  
This target audience of this manual includes users, administrators and technicians. This  
publication is a useful reference when installing, configuring, operating and managing the  
FW-6420. This breakdown and short descriptions of this manual’s contents are as follows:  
Chapter 1 – Introduction provides an overview of the FW-6420 mini  
desktop network security appliance, including its related features,  
application usage and technical specifications list. The chapter also  
guides users through the pre and post installation process by listing safety  
tips plus an overall detailed description of the control board and system  
and their vital components.  
Chapter 2 – Introduce Hardware Installation  
Chapter 3 – Award BIOS Setup  
Appendix A –summarizes the specification of the power adapter  
iv  
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Table of Contents  
Copyright and Disclaimers....................................................................................................ii  
Trademark Acknowledgments...............................................................................................ii  
Radio Frequency Emissions Notice..................................................................... ii  
Safety Instructions............................................................................................... iii  
Getting Technical Assistance.............................................................................. iv  
About this Manual................................................................................................ iv  
Table of Contents................................................................................................ v  
C h a p t e r 1.........................................................................................................................1  
Getting Started 1  
1.1 Introduction.................................................................................................. 1  
1.1.1 Features ............................................................................................................................... 1  
1.2 Technical Specifications.............................................................................. 2  
1.3 Packing Contents ........................................................................................ 3  
1.4 EM-661 System Board ................................................................................ 4  
1.4.1 Mechanical Dimensions ....................................................................................................... 4  
1.4.2 Board Layout........................................................................................................................ 5  
1.4.3 Jumper Settings and I/O Connector..................................................................................... 6  
1.4.4 Connector Pin Assignments ................................................................................................. 6  
CMOS1:Clear CMOS Data ............................................................................... 6  
PLRS1:Power LED,HD LED, Reset, Speaker Connector(11 Pin 2.54mm)...... 6  
FAN1 : 3 Pin FAN Connector........................................................................... 7  
LANA1~4: Type 1 ( RJ-45 ).............................................................................. 7  
PRJK1 : 3 Pin Power Input Jack........................................................................ 7  
COMA1: RS-232 Serial Port #1 Connector (D-Sub) ....................................... 7  
VGB1 : External VGA Connector (2X6 Header 2.54mm ) ............................... 7  
PKMB1: PS/2 Keyboard & Mouse Connector (2x4 Header 2.54mm )............. 8  
USBB1: Dual Connector ................................................................................... 8  
IDEA1 : IDE Interface Connector ( 44Pin 2.0mm Pitch Header ) .................... 9  
CF1: Compact Flash Connector ...................................................................... 10  
LPTA1: Parallel Connector (26 Pin 2.00mm Pitch Header).............................11  
PCIB1:124-pin Mini PCI Sockets ................................................................... 12  
RSW1: 4-pin Software Reset Switch............................................................... 13  
1.5 FW-6420 Mini Desktop Firewall Mechanisms ............................................. 14  
1.5.1 Mechanical Dimensions ....................................................................................................... 14  
1.5.2 Face Panel ........................................................................................................................... 14  
1.5.3 Rear View............................................................................................................................. 16  
C h a p t e r 2.......................................................................................................................17  
FW-6420 Hardware Installation Guide..............................................................................17  
2.1 Hardware Installation Guide........................................................................ 17  
Chapter 3..............................................................................................................................20  
Award BIOS Setup..............................................................................................................20  
3.1 Running AWARD BIOS ................................................................................. 20  
3.2 CMOS Setup Utility ....................................................................................... 21  
3.3 Standard CMOS Setup.................................................................................. 23  
3.4 Advanced BIOS Features Setup ................................................................... 26  
3.5 Advanced Chipset Setup............................................................................... 27  
3.6 Integrated Peripherals Setup......................................................................... 29  
3.7 Power Management Setup........................................................................... 30  
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3.8 PCI Plug and Play Setup............................................................................... 32  
3.9 PC Health Status........................................................................................... 34  
3.10 Load Optimal Defaults................................................................................. 35  
3.11 Supervisor / User Password........................................................................ 36  
3.12 Save & Exit Setup ....................................................................................... 37  
3.13 Exit Without Saving ..................................................................................... 37  
Appendix A...........................................................................................................................38  
A p p e n d i x B...................................................................................................................39  
Console Redirection ............................................................................................................39  
Terms and Conditions........................................................................................................................ 40  
Warranty Policy 40  
RMA Service  
40  
vi  
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C h a p t e r 1  
Getting Started  
1.1 Introduction  
Figure 1 – FW-6420 Outlook  
Designed for the Small and Medium-sized Businesses(SMB) in mind, the FW-6420 is a  
powerful, yet flexible mini-desktop solution for the SMB network security market. The  
FW-6420 is embedded with a VIA Eden low power CPU, running at 400MHz or 1GHz. It is  
also equipped with four Ethernet ports each with its own Realtek RTL8139C+ and supports  
Compact Flash Type II, PCI and Mini PCI. The FW-6420 is the ideal solution for developers,  
who require a speedy Time-to-Market network security product for the fast growing network  
security market. With this network security device you can provide a number of networking  
security functions that werer previously only available for the larger Enterprises, such as  
Virtual Private Network (VPN), Firewall, Multi-Homing and many more.  
1.1.1 Features  
Listed below are the key features of FW-6420.  
Supports 2.5” HDD  
Supports VIA Eden ESP 400MHz or 1GHz processor  
Supports one DDR DIMM socket (184-pin);up to 1 GB  
Supports four 10/100Mbps Ethernet ports, each with an independent Realtek  
RTL8139C+ chipset  
Supports Compact Flash, Serial(RS-232), PCI and Mini PCI.  
One software reset Button  
Mini desktop network security solution  
Suitable Network applications; Virtual Private Network(VPN), Firewall, IDS,  
Multi-Homing, Residential Gateway, Router and many more…  
1
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1.2 Technical Specifications  
Model Name  
FW-6420B  
SBC  
FW-6420E  
SBC  
EM-661B  
EM-661E  
CPU  
Chipset  
BIOS  
VIA Eden 400 MHz  
VIA Eden 1GHz  
VIA CLE266 VT8623/VT8235  
Award BIOS  
Memory  
One 184 pin DDR DIMM, up to 1GB  
Four Realtek RTL8139C+, support 10/100Mbps  
Ethernet with four external RJ-45 Connectors  
Network interface  
SSD  
I/O Interface  
Expansion Slot  
Reset  
One CompactFlash TypeII Socket  
One DB-9 RS-232 connector  
One PCI and One Mini-PCI slot  
One reset button for software reset  
Internal RTC with LI battery  
One power jack 12V, 5A, 2.5mm  
Mechanical/ Environmental  
Slim destop  
RTC  
Power  
Form Factor  
1*Power, 1*Status, 4*LAN speed 10/100Mbps,  
4*LAN link/Active  
LED Indicator  
Operating Temperature  
Storage Temperature  
Humidity  
0 oC – 40 oC  
-20 oC – 70 oC  
5% - 95% RH, non-condersing  
Steel  
Chassis Material  
Dimension(H x W x D)  
Net Weight  
50 x 330 x 161.7 mm  
2 KGS  
Certification  
CE, FCC CLASS B  
Linux 6.5 and above, Windows  
95/98/2000/2003/ME/XP  
Software support  
2
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1.3 Packing Contents  
Carefully unpack your package and make sure that you have the following items.  
FW-6420 Network security Platform  
Console cable  
1.8 meters long cross-over Ethernet cable  
1.8 meters long straight-through Ethernet cable  
Face panel name plate label  
Power adapter  
Power cable  
Drivers and User’s Manual CD  
If you find anything missing or damaged, promptly contact your dealer for assistance.  
3
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1.4 EM-661 System Board  
EM-661 is the system board bundled with the FW-6420 Network security platform. The  
succeeding sections list all EM-661 related jumper settings and connector pin assignments.  
1.4.1 Mechanical Dimensions  
Figure 2 – EM-661 Control Board Dimensions (units in mm)  
4
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1.4.2 Board Layout  
Figure 3 – EM-661 Jumpers and Connectors  
5
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1.4.3 Jumper Settings and I/O Connector  
The onboard jumper settings and I/O connector of EM-661 are custom-tailored to fit the  
FW-6420 functionality. Changing the jumper settings may result in system malfunction or  
unforeseen damages.  
Jumper Settings and I/O Connector Summary for EM-661  
JUMPER  
CMOS1  
PLRS1  
FAN1  
FUNCTION  
Clear CMOS Data  
Power LED,HD LED, Reset, Speaker Connector(11 Pin 2.54mm)  
3 Pin Fan Connector  
LAN1-4  
PRJK1  
COMA1  
PKMB1  
VGAB1  
LPTA1  
USBB1  
CF1  
LAN Connector  
3 Pin Power Input Jack  
RS-232 Serial Port #1 Connector ( D-Sub )  
PS/2 Keyboard & Mouse Connector  
External VGA Connector ( Header )  
Parallel Connector  
Dual USB Connector  
Compact Flash Connector  
IDEB1  
PCIB1  
IDE Interface Connector  
124 Pin Mini PCI Socket  
1.4.4 Connector Pin Assignments  
CMOS1:Clear CMOS Data  
COM1  
Description  
1-2  
2-3  
Normal (Default)  
Clear CMOS  
PLRS1:Power LED,HD LED, Reset, Speaker Connector(11 Pin 2.54mm)  
Pin No.  
Description  
Pin No.  
Description  
1
3
Power LED +  
Ground  
2
4
Power LED -  
HDD LED +  
RESET SW +  
External Speaker -  
NC  
5
HDD LED -  
6
7
RESET SW – (GND)  
Internal Buzzer -  
External Speaker +  
8
9
10  
11  
6
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FAN1 : 3 Pin FAN Connector  
Pin No.  
Description  
1
2
3
Ground  
+12V  
FAN Status  
LANA1~4: Type 1 ( RJ-45 )  
Description  
Fast E-Net  
Pin No.  
1
2
3
4
5
6
7
8
TX+  
TX-  
RX+  
T45  
T45  
RX-  
T78  
T78  
LANA1  
PRJK1 : 3 Pin Power Input Jack  
Pin No.  
Description  
1
2
3
Ground  
Ground  
+12V  
PRJK1  
COMA1: RS-232 Serial Port #1 Connector (D-Sub)  
Pin No.  
Description  
1
2
3
4
5
6
7
8
9
Data Carrier Detect (DCDA #)  
Receive Data (RXDA)  
Transmit Data (TXDA)  
Data Terminal Ready (DTRA #)  
Ground (GND)  
1
6
5
9
COMA1  
Data Set Ready (DSRA #)  
Request To Send (RTSA #)  
Clear To Send (CTSA #)  
Ring Indicator (RIA #)  
VGB1 : External VGA Connector (2X6 Header 2.54mm )  
Pin No.  
Description  
Pin No.  
Description  
VGB1  
1
3
R
2
4
Ground  
Ground  
Ground  
Ground  
Ground  
2
12  
G
B
5
6
1
11  
7
H-SYNC  
V-SYNC  
8
9
10  
12  
11  
Detect-display Data  
Detect-display CLOCK  
7
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PKMB1: PS/2 Keyboard & Mouse Connector (2x4 Header 2.54mm )  
Pin No.  
Description  
1
2
3
4
5
6
7
8
KBCLK)  
Ground  
NC  
PKMB1  
1
3
5
7
2
4
6
8
KBDATA  
NC  
MSDATA  
MSCLK  
VCC  
USBB1: Dual Connector  
Pin No.  
Description  
Pin No.  
Description  
1
3
5
7
USB_VCC  
USBD0+  
2
4
6
8
USBD0-  
Ground  
USBD1-  
Ground  
USB_VCC  
USBD1+  
8
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IDEA1 : IDE Interface Connector ( 44Pin 2.0mm Pitch Header )  
Pin No.  
Description  
Reset #  
Pin No.  
Description  
Ground  
1
3
2
Data 7  
Data 8  
Data 9  
Data 10  
Data 11  
Data 12  
Data 13  
Data 14  
Data 15  
NC  
4
Data 6  
5
6
Data 5  
7
8
Data 4  
9
10  
12  
14  
16  
18  
20  
22  
Data 3  
11  
13  
15  
17  
19  
21  
23  
Data 2  
Data 1  
Data 0  
Ground  
DMA REQ#  
IOW #  
Ground  
Ground  
Ground  
Ground  
Ground  
NC  
24  
26  
IOR #  
25  
27  
28  
30  
32  
34  
36  
38  
40  
42  
44  
IOCHRDY  
DMAACK #  
Interrupt  
SA 1  
29  
31  
33  
35  
37  
39  
41  
43  
NC  
SA 0  
SA 2  
HDC CS 0#  
HDD Active  
VCC  
HDC CS 1#  
Ground  
VCC  
Ground  
NC  
9
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CF1: Compact Flash Connector  
Pin No.  
Description  
Pin No.  
Description  
1
Ground  
DATA3  
DATA4  
DATA5  
DATA6  
DATA7  
CE1#  
A10  
26  
27  
28  
29  
30  
31  
32  
33  
34  
35  
36  
37  
38  
39  
40  
41  
42  
43  
44  
45  
46  
47  
48  
49  
50  
CD1-  
DATA11  
DATA12  
DATA13  
DATA14  
DATA15  
CE2#  
2
3
4
5
6
7
8
VS1#  
9
OE#  
IOR#  
10  
11  
12  
13  
14  
15  
16  
17  
18  
19  
20  
21  
22  
23  
24  
25  
A9  
IOW#  
A8  
WE#  
A7  
READY#  
CFVCC3  
CSEL  
CFVCC3  
A6  
A5  
VS2#  
A4  
RESET  
WAIT#  
INPACK#  
REG#  
A3  
A2  
A1  
A0  
DASP#  
DIAG#  
DATA8  
DATA9  
DATA10  
Ground  
DATA0  
DATA1  
DATA2  
WP  
CD2-  
CF1  
50  
25  
26  
1
10  
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LPTA1: Parallel Connector (26 Pin 2.00mm Pitch Header)  
Pin No.  
Description  
Pin No.  
Description  
1
3
Strobe #  
Data0  
2
Auto Form Feed  
Error #  
4
5
Data1  
6
Initialize #  
Printer Select IN #  
Ground  
7
Data2  
8
9
Data3  
10  
12  
14  
16  
18  
20  
22  
24  
26  
11  
13  
15  
17  
19  
21  
23  
25  
Data4  
Ground  
Data5  
Ground  
Data6  
Ground  
Data7  
Ground  
Acknowledge #  
Busy  
Ground  
Ground  
Paper Empty  
Printer Select  
Ground  
KEY  
LPTA1  
25  
2 6  
1
2
11  
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PCIB1:124-pin Mini PCI Sockets  
Pin No.  
Description  
Pin No.  
Description  
1
TIP  
8PMJ-3  
8PMJ-6  
8PMJ-7  
8PMJ-8  
LED1_GRNP  
LED1_GRNN  
CHSGND  
INT-B  
2
4
RING  
8PMJ-1  
8PMJ-2  
8PMJ-4  
8PMJ-5  
LED2_YELP  
LED2_YELP  
RESERVED  
+5V  
3
5
6
7
8
9
10  
12  
14  
16  
18  
20  
22  
24  
26  
28  
30  
32  
34  
36  
38  
40  
42  
44  
46  
48  
50  
52  
54  
56  
58  
60  
62  
64  
66  
68  
70  
72  
74  
76  
78  
80  
82  
- More -  
11  
13  
15  
17  
19  
21  
23  
25  
27  
29  
31  
33  
35  
37  
39  
41  
43  
45  
47  
49  
51  
53  
55  
57  
59  
61  
63  
65  
67  
69  
71  
73  
75  
77  
79  
81  
+3.3V  
INT-A  
RESERVED  
GROUND  
CLK  
RESERVED  
3.3VAUX  
RST  
GROUND  
REO  
+3.3V  
GNT  
+3.3V  
Ground  
PME  
AD31  
AD29  
RESERVED  
AD30  
Ground  
AD27  
+3.3V  
AD25  
AD28  
RESERVED  
C_BE-3  
AD23  
AD26  
AD24  
IDSEL  
Ground  
AD22  
Ground  
AD21  
AD19  
AD20  
Ground  
AD17  
PAR  
AD18  
C_BE-2  
IRDY  
AD16  
Ground  
FRAME  
TRDY  
+3.3V  
CLKRUN  
SERR  
STOP  
Ground  
PERR  
+3.3V  
DEVSEL  
Ground  
AD15  
C_BE-1  
AD14  
Ground  
AD12  
AD13  
AD11  
AD10  
Ground  
12  
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Pin No.  
Description  
Pin No.  
Description  
83  
85  
Ground  
AD8  
84  
86  
AD9  
C_BE-0  
87  
AD7  
88  
+3.3V  
89  
+3.3V  
90  
AD6  
91  
AD5  
92  
AD4  
93  
RESERVED  
AD3  
94  
AD2  
95  
96  
AD0  
97  
+5V  
98  
RESERVED-WIP  
RESERVED-WIP  
Ground  
99  
AD1  
100  
102  
104  
106  
108  
110  
112  
114  
116  
118  
120  
122  
124  
101  
103  
105  
107  
109  
111  
113  
115  
117  
119  
121  
123  
Ground  
AC_SYNC  
AC_SDATA_IN  
AC_BIT_CLK  
AC_CODEC_ID1  
MOD_AUDIO_MON  
AUDIO_GND  
SYS_AUDIO_OUT  
SYS_AUDIO_OUT GND  
AUDIO_GND  
RESERVED  
VCC5VA  
M66EN  
AC_SDATA_OUT  
AC_CODEC_ID0  
AC_RESET  
RESERVED  
Ground  
SYS_AUDIO_IN  
SYS_AUDIO_IN GND  
AUDIO_GND  
MPCIACT  
3.3AUX  
RSW1: 4-pin Software Reset Switch  
Pin No.  
Description  
1
2
3
4
Reset signal  
Ground  
Ground  
Ground  
13  
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1.5 FW-6420 Mini Desktop Firewall Mechanisms  
This section of the manual describes the mechanical and device nomenclature of FW-6420.  
1.5.1 Mechanical Dimensions  
The illustration below identifies the physical measurements of the FW-6420.  
Figure 4 – FW-6420 Chassis  
1.5.2 Face Panel  
PCI Slot  
LED Indicator  
14  
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Figure 5 – FW-6420 Face Panel  
Face Panel LED Status and Behavior  
The following table lists and explains the behavior of each LED on the FW-6420 front panel.  
LED  
Power  
Color  
Status  
Description  
Green  
N/A  
On  
When FW-6420 power is switched ON  
No power connected  
Off  
Programmable via GPIO  
Status  
Green/RED  
Green  
N/A  
LAN Speed 100 Mbps  
LAN Speed 10 Mbps  
Ethernet Ports  
10/100  
On  
This LED indicate that the port continuously  
connection  
Ethernet Ports  
Link/ACT  
Green  
Flash  
This LED will flash when the data is transmitted on the  
port.  
GPIO definition  
VT8235 GPIO  
Description  
Name  
Color  
Condition  
08  
09  
10  
RED  
RED  
RED  
RED  
Off  
0
0
0
0.1 sec Blink  
0.5 sec Blink  
On  
0
1
1
1
0
1
0
0
0
User Define  
Status  
Green  
Green  
Green  
Off  
0
0
1
0
1
0
1
1
1
0.1 sec Blink  
0.5 sec Blink  
System Ready ON  
Green  
On  
1
1
1
Notes  
Lanner provide the LED Status Sample code in the Manual/Driver CD.  
The path is \Driver\LED_Sample_Code  
15  
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1.5.3 Rear View  
Figure 6 – FW-6420 Rear View  
Console Port:  
via the console port cable, this connector attaches FW-6420 to  
the host PC . The default baud rate is 38400.  
LAN Connector:  
Ethernet RJ-45 connector, connected to networking environment  
using a RJ-45 Ethernet cable  
DC Power Jack:  
Power connector, connected to the power adapter packed with  
the FW-6420  
Reset Button:  
This is software reset button. It is defined by VT8235 GPIO 11.  
Faulty or improper use of the power adaptor may cause permanent damage to the  
power supply and the FW-6420. Plug the adaptor to an electrical wall outlet that  
matches its specifications.  
16  
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C h a p t e r 2  
FW-6420 Hardware Installation Guide  
2.1 Hardware Installation Guide  
- Removing the Top Cover  
Step 1 : Unscrew two screws from back of the system.  
Step 2 : Unscrew two screws from right of the system.  
Step 3 : Unscrew two screws from left of the system.  
Step 1  
Step 2  
Step 3  
Step 4 : Pull the top panel up as shown in below graph. Put the top panel in a safe place.  
Step 4  
- System Memory  
Step 1: The DIMM slot has a notch, the DIMM memory module only fit in one direction.  
Step 2: Align the memory notch to the module and push the memory into the DIMM socket  
vertically.  
Step 1  
Step 2  
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- Installing Hard Disk Drive  
Step 1: Take off four screws from the hard disk bracket.  
Step 2: Moving the hard disk bracket.  
Step 3: Insert the hard disk in the bracket and screwing four screws with the hard disk  
together from both sides.  
Step 4: Install the 44-pin hard disk cable to the hard drive and screw four screws in the  
hard disk bracket.  
Step 1  
Step 2  
Step 3  
Step 4  
- Installing Compact Flash Card  
Step 1: Insert the compact flash card into the slot carefully as shown in the picture.  
Step 1  
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- Installing the Mini-PCI Card  
Step 1: Insert the PCI expansion card into the mini-PCI slot at 45 degree.  
Step 2: Push down the PCI expansion card and the PCI expansion card is clicked together  
completely with the PCI expansion slot.  
Step 1  
Step 2  
- Installing the Standard PCI Expansion Card  
Step 1: Press the both button.  
Step 2: Move the bracket.  
Step 3: Take off two screws from the riser card bracket.  
Step 4: Pull up the reiser card bracket.  
Step 5: Insert your PCI card and screw the screw.  
Step 6: Put the riser card bracket and screw the two screws.  
Step 1  
Step 2  
Step 3  
Step 4  
Step 5  
Step 6  
Be notes that the power consumption of the PCI card must be under 15W.  
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Chapter 3  
Award BIOS Setup  
Award‘s ROM BIOS provides a built-in Setup program that allows users to modify the basic  
system configuration and settings. The modified data will be stored in a battery-backed CMOS  
RAM so that this data will be retained even when the power is turned off. In general, the  
information saved in the CMOS RAM remains unchanged unless there is a configuration  
change in the system, such as hard drive replacement or new equipment installment.  
3.1 Running AWARD BIOS  
The Setup Utility is stored in the BIOS ROM. When the power of the computer system is  
turned on, a screen message will appear to give you an opportunity to call up the Setup Utility  
while the BIOS will enter the Power On Self Test (POST) routines. The POST routines  
perform various diagnostic checks while initializing the board hardware. If the routines  
encounter an error during the tests, the error will be reported in one of two ways, a series of  
short beeps or an error message on the screen. There are two kinds of errors, fatal and non-fatal.  
The system can usually continue the boot up sequence with non-fatal errors. Non-fatal error  
messages usually appear on the screen along with the following instructions:  
“ Press <F1> to RESUME ”  
Write down the message and press the F1 key to continue the boot up sequence. After the  
POST routines are completed, the following message appears:  
“ Press DEL to enter SETUP ”  
Entering Setup  
Turn on the power of the computer system and press <Del> immediately. If you don’t have the  
chance to respond, reset the system by simultaneously pressing the <Ctrl>, <Alt> and <Delete>  
keys, or by pushing the ‘ Reset ’ button on the system cabinet. You can also restart by turning  
the system OFF then ON.  
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3.2 CMOS Setup Utility  
To access the Award BIOS HIFLEX SETUP UTILITY program, press the <DEL> key. The  
screen display will appears as:  
Main Program Screen  
This screen provides access to the utility‘s various functions.  
Listed below are explanation of the keys displayed at the bottom of the screen:  
<ESC>  
<Ç È Æ Å>  
<F1>  
: Exit the utility.  
: Use arrow keys Ç È Æ Å to move cursor to your desired selection.  
: General Help  
<F5>  
: Previous Values  
<F6>  
: Fail-Safe Defaults  
<F7>  
: Optimized Defaults  
<F10>  
: Saves all changes made to Setup and exits program.  
: Change Value  
+/-/PU/PD  
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Standard CMOS Setup: Use this menu for basic system configurations.  
Advanced BIOS Features: Use this menu to set the Advanced Features available on your  
system.  
Advanced Chipset Features: Use this menu to change the values in the chipset registers and  
optimize your system’s performance.  
Integrated Peripherals: Use this menu to specify your settings for integrated peripherals.  
Power Management Setup: Use this menu to setup power control.  
PnP/PCI Configuration: This entry appears if your system supports PnP/PCI.  
PC Health Status: This entry shows your PC health status if Hardware Monitor Chipset is  
installed.  
Load Optimized Defaults: Use this menu to load the BIOS default values that are factory  
settings for optimal performance system operations.  
Set Supervisor Password: Use this menu to set Supervisor Passwords.  
Set User Password: Use this menu to set User Passwords.  
Save & Exit Setup: Save CMOS value changes to CMOS and exit setup.  
Exit Without Saving: Abandon all CMOS value changes and exit setup.  
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3.3 Standard CMOS Setup  
When you select the “STANDARD CMOS SETUP” on the main program, the screen display  
will appears as:  
Standard CMOS Setup Screen  
The Standard CMOS Setup utility is used to configure the following components such as date,  
time, hard disk drive, floppy drive, display and memory. Once a field is highlighted, on-line  
help information is displayed in the left bottom of the Menu screen.  
BIOS Setting and Terms Description  
Set Date  
Month, Date, Year.  
Set Time :  
Hour, Minute and Second. Use 24-hour clock format (for p.m. time,  
add 12 to the hour number, e.g. you would enter 4:30 p.m. as 16:30).  
Press PgUp / <+> or PgDn / <-> to select Manual, None, Auto type.  
Note that the specifications of your drive must match with the drive  
table. The hard disk will not work properly if you enter improper  
information for this category. If your hard disk drive type is not  
matched or listed, you can use Manual to define your own drive type  
manually.  
IDE Primary (Secondary)  
Master (Slave):  
If you select Manual, related information is asked to be entered to the following items. Enter  
the information directly from the keyboard. This information should be provided in the  
documentation from your hard disk vendor or the system manufacturer.  
IDE Primary Master  
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Ç È Æ Move Enter: Select +/-/PU/PD: Value  
F10: Save  
Esc: Exit  
F1: General Help  
F5: Previous Values F6: Fail-Safe Defaults F7: Optimized Defaults  
IDE Primary Slave  
Ç È Æ Move Enter: Select +/-/PU/PD: Value F10: Save Esc: Exit  
F1: General Help  
F5: Previous Values F6: Fail-Safe Defaults F7: Optimized Defaults  
Here is a brief explanation of drive specifications:  
z
z
z
z
z
z
Access Mode: The settings are Auto, Normal, Large, LBA.  
Cylinder: Number of cylinders  
Head: Number of heads  
Precomp: Write precom  
Landing Zone: Landing Zone  
Sector: Number of sectors  
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Drive A and Drive B : Select the correct specifications for the diskette drive(s) installed in the  
computer.  
None  
360K  
1.2M,  
720K  
No diskette drive installed  
5.25 in  
5.25 in  
3.5 in  
5-1/4 inch PC-type standard drive; 360 kilobyte capacity  
5-1/4 inch AT-type high-density drive; 1.2 megabyte capacity  
3 1-2 inch double-sided drive; 720 kilobyte capacity  
3 1-2 inch double-sided drive; 1.44 megabyte capacity  
3 1-2 inch double-sided drive; 2.88 megabyte capacity  
1.44M, 3.5 in  
2.88M, 3.5 in  
Note : 1. Not Installed could be used as an option for diskless workstations..  
2. Highlight the listing after each drive name and select the appropriate entry.  
Halt On : During the power-on-self-test (POST), the computer stops if the BIOS detects a  
hardware error. You can tell the BIOS to ignore certain errors POST and continue the boot-up  
process. These are the selections:  
Whenever the BIOS detects a non-fatal error the system will not be  
stopped and you will be prompted  
No errors  
All errors  
The system boot will be stopped for any error that may be detected.  
The system boot will not stop for a keyboard error ; it will stop for all  
Other errors.  
All, But Keyboard  
The system boot will not stop for a disk error ; it will stop for all other  
Errors.  
All, But Diskette  
All, But Disk/Key  
The system boot will not stop for a keyboard or disk error ; it will stop  
for all other errors.  
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3.4 Advanced BIOS Features Setup  
When you select the “ADVANCED CMOS SETUP” on the main program, the screen display  
will appears as:  
Advanced BIOS Features Setup Screen  
BIOS Setting and Terms Description  
The default setting of Virus Warning is “Disabled”. When it is enabled,  
any attempt to write the boot sector and partition table will halt the system  
Virus Warning  
and cause a warning message to appear. If this happens, you can use an  
anti-virus utility on a virus free, bootable floppy diskette to reboot, to  
clean and to investigate your system.  
The default setting is “Enabled”. This speeds up the Power On Self Test  
(POST) by skipping some items that are normally checked during the full  
POST. If your system is functioning normally, you can choose this  
feature to speed up the booting process.  
Quick Power On Self Test  
The BIOS attempts to load the operating system from the devices in the  
sequence selected in these items. The settings are Floppy, LS/ZIP,  
HDD-0/HDD-1/HDD-2/HDD-3, SCSI, CDROM, LAN, and Disabled  
First / Second / Third /  
Other Boot Device :  
The default setting is “Default”. If the system has two floppy drives,  
choose enable to assign physical drive B to logical drive A and vice-versa.  
Swap Floppy Drive  
The default setting is “On”. If set “Off”, the cursor controls will function  
on the numeric keypad.  
Boot Up Numlock Status  
This setting controls the password in the main screen. The options are  
“Setup” and “System”. Select “Setup” and it will protect the Setup Utility  
settings from being tampered with. Select “System” if you want to use  
password feature every time the system boots up. The default setting is  
“Setup”. You can create your password by using the  
“SUPERVISOR/USER PASSWORD” utility on the main program  
screen.  
Security Option  
PS/2 Mouse Function  
Control  
When this option is set Enabled, awardbios supports a PS/2 type mouse.  
The settings are Enabled or Disabled. The default setting is Disabled.  
System Boot Up Sequence.  
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HDD S.M.A.R.T.  
Capability  
Enable installs SMART(Self-Monitoring Analysis-Reporting  
Technology), which issues a warning if an IDE failure is imminent.  
Video BIOS Shadow  
Determines whether video BIOS will be copied to RAM. Video shadow  
will increase the video speed. The default setting is “Eable”. Enable  
copies Video BIOS to shadow RAM Improves performance.  
C8000-CBFFF /  
CC000-CFFFF /  
D0000-D3FFF /  
D4000-D7FFF /  
D8000-DBFFF /  
DC000-DFFFF Shadow  
These categories determine whether option ROMs will be copied to  
RAM.  
Enabled optional shadow is enabled  
Disabled optional shadow is disabled  
Full Screen LOGO Show Show full screen logo during BIOS bootup process. Seetings : Enabled  
and Disabled.  
3.5 Advanced Chipset Setup  
When you select the “CHIPSET FEATURES SETUP” on the main program, the screen display  
will appears as:  
Advanced Chipset Features Setup Screen  
BIOS Setting and Terms Description  
Spread Spectrum  
When the mainboard’s clock generator pulses, the extreme values(spikes)  
of the pulses creates EMI (Electromagnetic Interference). The Spread  
Spectrum function reduces the EMI generated by modulating the pulses so  
that the spikes of the pulses are reduced to flatter curves.  
Console Redirection  
Console redirection allows you to manage a host (local) system from a  
client (remote) system by redirecting keyboard input and text output  
through a serial port.  
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You can choice Enable, Disable and Auto.  
The Default baud rate is 38400.  
Baud Rate  
DRAM Clock  
This item enables you to manually set the DRAM Clock. We recommend  
that you leave this item at the default value.  
DRAM Timing Control  
Set this By SPD to enable the system to automatically set the SDRAM  
timing by SPD (Serial Presence Detect). SPD is an EEPROM chip on the  
DIMM module that stores information about the memory chips it contains,  
including size, speed, voltage, row and column addresses, and  
manufacturer.  
DRAM CAS Latency (2.5) Enables you to select the CAS latency time in HCLKs of 2/2 or 3/3. The  
value is set at the factory depending on the DRAM installed. Do not change  
the val-ues in this field unless you change specifications of the installed  
DRAM or the installed CPU. The options are "2" and "2.5" default.  
Bank Interleave  
Enable this item to increase memory speed. When enabled, separate  
memory banks are set for odd and even addresses and the next byte of  
memory can be accessed while the current byte is being refreshed.  
Precharge to Active  
(3T/4T)  
This item is used to designate the minimum Row Precharge time of the  
SDRAM devices on the module.  
Active to Precharge  
(6T/10T)  
This item specifies the number of clock cycles needed after a bank active  
command before a precharge can occur.  
Active to CMD (3T)  
This item specifies the minimum required delay between activation of  
different rows.  
DRAM DRAM Command This item enables you to specify the waiting time for the CPU to issue the  
Rate (2T command)  
next command after issuing the command to the DDR memory. We  
recommend that you leave this item at the default value.  
Memory Hole At  
15M-16M  
You can reserve this area of system memory for ISA adapter ROM. When  
this area is reserved, it cannot be cached. The user information of  
peripherals that need to use this area of system memory usually discusses  
their memory requirements.  
System BIOS Cacheable Selecting “Enabled” allows caching of the system BIOS ROM at F0000h –  
FFFFFh, resulting in better system performance. However, if any program  
writes to this memory area, a system error may result. The settings are  
“Enabled” and “Disabled”.  
Video BIOS Cacheable  
Selecting Enabled allows caching of the video BIOS ROM at C0000h to  
C7FFFh, resulting in better video performance. However, if any program  
writes to this memory area, a system error may result.  
VGA Share Memory Size Select VGA memory size  
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3.6 Integrated Peripherals Setup  
When you select the “INTEGRATED PERIPHERIALS” on the main program, the screen  
display will appears as:  
Integrated Peripherals Setup Screen  
BIOS Setting and Terms Description  
The integrated peripheral controller contains an IDE interface with  
OnChip IDE Device  
support for two IDE channels. Select Enabled to activate each channel  
separately.  
Ultra DMA/66&100 implementation is possible only if your IDE hard  
drive supports it and the operating environment includes a DMA driver.  
Support UltraDMA 66&100 If your hard drive and your system software both support Ultra  
DMA/66, select Auto to enable BIOS support. The settings are  
“Disabled”.  
Select Enabled if your system contains a Universal Serial Bus(USB)  
OnChip USB Controller  
controller and you have USB peripherals.  
Select Enabled if your system contains a Universal Serial Bus(USB)  
USB 2.0 Controller  
controller and you have USB 2.0 peripherals.  
Select Enabled if your system contains a Universal Serial Bus(USB)  
USB Keyboard Support  
controller and you have a USB keyboard.  
Select Enabled if your system contains a Universal Serial Bus(USB)  
USB Mouse Support  
controller and you have a USB Mouse.  
The serial port on your system may offer a variety of infrared port  
UART Mode Select  
modes. Click here for a description of various modes.  
This field is available when UART 2 Mode is set to either ASKIR or  
UR2 Duplex Mode  
IrDA. This item enables you to determine the infrared function of the  
onboard infrared chip. The options are Full and Half (default).  
PXE is based on the Dynamic Host Configuration Protocol (DHCP), and  
Trivial File Transfer Protocol (TFTP). When a PXE enabled client boots,  
Onboard LAN Boot ROM it obtains an IP address from a DHCP server. It then discovers the Proxy  
DHCP server, which provides the client with a list of Boot Servers. The  
client then communicates with the appropriate Boot Server and receives  
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the name of the boot image. The client uses TFTP to download the  
Network Bootstrap Program (NBP) from the Boot Server and then  
initiates execution of the image (boots from the image).  
Onboard  
LAN1/LAN2/LAN3/LAN4 Enable your LAN Controller  
Control  
Enable the onboard floppy controller. Select Enabled when you have  
installed a floppy disk drive.  
On board FDC Controller  
Onboard Serial Port 1  
Select an address and corresponding interrupt for the first and second  
serial ports. The settings are “3F8/IRQ4”, “2E8/IRQ3”, “3E8/IRQ4”,  
“2F8/IRQ3”, “Disabled”, “Auto”.  
This item allows you to determine onboard parallel port controller I/O  
address setting. The settings are “378H/IRQ7”, “278H/IRQ5”,  
“3BC/IRQ7”, “Disabled”.  
Onboard Parallel Port  
Select an operating mode for the onboard parallel (printer) port. Select  
“Normal”, “Compatible”, or “SPP” unless you are certain your hardware  
and software both support one of the other available modes.  
Parallel Port Mode  
Select a DMA channel for the parallel port for use during ECP mode.  
The settings are “3” and “1”  
ECP Mode Use DMA  
3.7 Power Management Setup  
The “Power Management Setup” controls the CPU card‘s “Green” features. When you select  
the “POWER MANAGEMENT SETUP” on the main program, the screen display will  
appears as:  
Power Management Setup Screen  
ACPI Function : This item allows you to enable or disable the Advanced Configuration and  
Power Management (ACPI). The settings are “Enabled” and “Disabled”.  
Power Management :  
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There are three selections for Power Management, three of which have fixed mode setting  
Disable (Default)  
No power management. Disables all four modes.  
Min. Power Saving  
Minimum power management. Doze Mode=1hr. Standby Mode =1hr.,  
Suspend Mode=1hr., and HDD Power Down=15min.  
Max. Power Saving  
User Defined  
Maximum power management. –Only available for SL CPU’s. Doze  
Mode=1min., Standby Mode=1min., Suspend Mode=1min., and HDD Power  
Down=1min  
Allows you to set each mode individually. When not disabled, each of the  
ranges are from 1 min. to 1 hr. except for HDD Power Down which ranges  
from 1 min. to 15 min. and disabled  
Video Off In Suspend : This option is for choosing the setting in which the monitor will turn  
off. The default setting is “Suspend”.  
Always On  
The monitor will be turned on  
The monitor will be turned off.  
Suspend -> Off  
Video Off Method : This determines the manner in which the monitor is blanked. The default  
setting is “V/H SYNC+Blank”.  
V/H SYNC+Blank  
Blank Screen  
This selection will cause the system to turn off the vertical and  
horizontal synchronization ports and write blank to the video buffer.  
This option only writes blanks to the video buffer.  
Suspend Type : Options are from “1 Min”. to “15 Min”.  
HDD Power Down: Options are from “1 Min”. to “15 Min”. and “Disable”. The IDE hard  
drive will spin down if it is not accessed within a specified length of time.  
After you have made your selection in the POWER MANAGEMENT SETUP, press the  
<ESC> key to go back to the main program screen.  
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3.8 PCI Plug and Play Setup  
Both the ISA and PCI buses on the CPU card use system IRQs & DMAs. You must set up the  
IRQ and DMA assignments correctly through the PnP/PCI Configuration Setup utility,  
otherwise the motherboard will not work properly.  
PnP/PCI Configuration Setup Screen  
BIOS Setting and Terms Description  
Select “Yes” if you are using a Plug and Play capable operating system. Select  
PnP OS Installed  
“NO” if you need the BIOS to configure non-boot devices  
Normally, you leave this field “Disabled”, Select “Enabled” to reset Extended  
Reset Configuration System Configuration Data (ESCD) when you exit Setup if you have installed a  
Data  
new add-on and the system reconfiguration has caused such a serious conflict that  
the operating system cannot boot.  
The Award Plug and Play BIOS has the capacity to automatically configure all of  
the boot and Plug and Play compatible devices. However, this capability means  
Resource Controlled absolutely nothing unless you are using a Plug and Play operating system such as  
By  
Windows®98. If you set this field to “Manual” choose specific resources by  
going into each of the sub menu that follows this field ( a sub menu is proceded  
by a “”). The settings are “Auto(ESCD)”, “Manual”.  
When resources are controlled manually, assign each system interrupt as one of  
the following types, depending on the type of device using the interrupt.  
IRQ3/4/5/7/9/10/11/12/14/15:  
These items specify the bus where the specified IRQ line is used. The settings  
determine if Award BIOS should remove an IRQ from the pool of available IRQs  
passed to devices that are configurable by the system BIOS. The available IRQ  
pool is determined by reading the ESCD NVRAM. If more IRQs must be  
removed from the IRQ pool, the end user can use these settings to reserve the IRQ  
by assigning an ISA/EISA setting to it. Onboard I/O is configures by Award  
BIOS. All IRQs used by onboard I/O are configured as PCI/PnP. If all IRQs are  
IRQ Resources  
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set to ISA/EISA, and IRQ14/15 are allocated to the onboard PCI IDE, IRQ9 will  
still be available for PCI and PnP devices. Settings: ISA/EISA and PCI/PnP.  
This option specifies the beginning address (in hex) of the reserved memory area.  
The specified ROM memory area is reserved for use by legacy ISA adapter cards.  
The settings are N/A, C8000, CC000, D0000, D4000, D8000 or DC000.  
Reserved Memory  
Base  
Reserved Memory This option specifies the size of the memory area reserved for legacy ISA adapter  
Length  
cards. The settings are 8K, 16K, 32K or 64K.  
PCI/VGA Palette  
Snoop  
Leave this field at “Disabled”. The settings are “Enabled”, “Disabled”.  
When enabled this item, the PCI cycle will only be deferred after it has been held  
in a “Snoop Stall” for 31 clocks and another ADS# has arrived. When disabled,  
the PCI cycle will be deferred immediately after the GMCH receives another  
ADS#.  
PCI Latency  
Timer(CLK)  
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3.9 PC Health Status  
This section helps you to get more information about your system including CPU temperature,  
FAN speed and voltages. It is recommended that you contact your motherboard supplier to get  
proper value about your setting of the CPU temperature.  
Ç È Æ Move Enter: Select +/-/PU/PD: Value  
F10: Save  
Esc: Exit  
F1: General Help  
F5: Previous Values F6: Fail-Safe DefaultsF7: Optimized Defaults  
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3.10 Load Optimal Defaults  
When you press “Enter” on this item, you get a confirmation dialog box with a message similar  
to :  
Pressing “Y” loads the default values that are factory settings for optimal performance system  
operations.  
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3.11 Supervisor / User Password  
The “SUPERVISOR/USER PASSWORD” utility sets the password. The SBC is shipped with  
the password disabled. If you want to change the password, you must first enter the current  
password, then at the prompt -- enter your new password. The password is case sensitive, and  
can be up to 8 alphanumeric characters. Press <Enter> after you have finished typing in the  
password. At the next prompt, confirm the new password by re-typing it and pressing <Enter>  
again. When you are done, the screen automatically reverts to the main screen. Remember that  
when you use this feature, the “Security Option” line in BIOS FEATURES SETUP will  
determine when entering the password will be required.  
To disable the password, press the <Enter> key instead of entering a new password when the  
“Enter Password” in the dialog box appears. A message will appear confirming that the  
password is disabled.  
If you have set both supervisor and user password, only the supervisor password allows you to  
enter the BIOS SETUP PROGRAM.  
Note : If you forget your password, the only way to solve this problem is to discharge the  
CMOS memory.  
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3.12 Save & Exit Setup  
Select this option and press the <Enter> key to save the new setting information in the CMOS  
memory and continue with the booting process.  
Typing Y will allow you to quit the Setup Utility and save the user setup changes to RTC  
CMOS.  
Typing N will return to Setup Utility.  
3.13 Exit Without Saving  
Select this option and press the <Enter > key to exit the Setup Utility without recording any  
new values or changing old ones.  
Typing Y will allow you to quit the Setup Utility without saving any changes to RTC CMOS.  
Typing N will return to the Setup Utility.  
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Appendix A  
Power Adapter  
Power Adapter Specification  
General Specifications  
90VAC to 264 VAC  
47 Hz to 63 Hz  
Input voltage  
Input frequency  
Inrush current  
Input protection  
Input surge current  
Efficiency  
1.2 A rms max at AC low line input and DC output full load  
2A Fuse  
45A/60A max  
75% min  
10ms min, at AC nominal input/output full load  
Hold up time  
Load Regulation  
Operating temperature  
Storage temperature  
EMC  
+/- 5%  
0 oC to 40 oC convection  
-20 oC to +85 oC  
EN55022 “B”, FCC”B”  
CE spec  
EN55022, EN6100-3-2, EN6100-3-3, EN50082-1,  
EN6100-4-2, EN6100-4-3, EN6100-4-4  
Safety approval  
CUL, CB, TUV, PSE-MARK, CNS  
118.0mm X 60.0mm X 39.0mm  
Mechanical Dimensions  
Output Specifications  
Loading(A)  
Tolerance Range  
Total Regulation  
+/- 5%  
Adjustable voltage  
Range  
Voltage  
Min  
Normal Max  
5A  
+12V  
0
NONE  
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A p p e n d i x B  
Console Redirection  
Console redirection allows you to maintain a system from a remote location by re-directing keyboard  
input and text output through the serial port. This section will tell you how to use console redirection.  
1. Please insert console cable between on FW-6420 and Remote Client System.  
2. Setup BIOS in FW-6420.  
BIOS Æ Advanced Chipset Setup Æ Baud Rate : 38400 (Default)  
BIOS Æ Advanced Chipset Setup Æ Console Redirection : Enabled(Default)  
Enabled  
Disabled  
Attempt to redirect console via COM port.  
Attempt to redirect console when keyboard absent.  
If keyboard is plug in the Controller board, the Console Redirection  
will not display BIOS screen on remote client.  
Auto  
If keyboard is not plug in the Controller board, the Console  
Redirection will display BIOS screen on remote client.  
3. Configure Console redirection on client system. This example is for Windows platform.  
i . Click the Start button, point to programs Æ Accessories Æ Communications, and click Hyper  
Terminal.  
ii. Enter any name for the new connection and select any icon.  
iii. Click OK.  
iv. From the Connect to pull-down menu, select a COM port available on your client system and  
click OK.  
v. Select Baud Rate Æ 38400 , Flow control ÆNone , Data bitÆ8 , Parity check Æ None , Stop  
bit Æ 1.  
4. Power on FW-6420 and it will display the bios information on the client system.  
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Terms and Conditions  
Date:2004.07.08  
Warranty Policy  
1. All products are warranted against defects in materials and workmanship for a period of two years from the  
date of your purchase.  
2. The buyer will bear the return freight charges for goods returned for repair within the warranty period;  
whereas manufacturer will bear the after service freight charges back to user site.  
3. The buyer will pay for repair (for replaced components plus service time) and transportation charges (both  
ways) for items after the expiration of the warranty period.  
4. If the RMA Service Request Form does not meet the stated requirement as listed on “RMA Service“, RMA  
goods will be returned at customer’s expense.  
5. The following conditions resulting to the defective goods are excluded from this warranty:  
A. Improper or inadequate maintenance by the customer  
B. Unauthorized modification, misuse, or reversed engineering of the product  
C. Operation outside of the environmental specifications for the product.  
RMA Service  
1. Requesting for a RMA#:  
To obtain a RMA number, simply fill out and fax the “RMA Request Form” to your supplier.  
2. Shipping:  
A. The customer is required to fill up the problem code as listed. If your problem is not among the codes  
listed, please write the symptom description on the remark.  
B. Ship the defective unit(s) on freight prepaid terms.  
C. Mark the RMA # clearly on the box.  
D. Customer is responsible for shipping damage(s) resulting from inadequate/loose packing of the  
defective unit(s).  
E. Use the original packing materials whenever possible.  
3. All RMA# are valid for 30 days only:  
RMA goods received after the effective RMA# period will be rejected.  
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RMA Service Request Form  
When requesting RMA service, please fill out this RMA Service Request Form.  
Without this form your RMA will be REJECTED!!!  
RMA No:  
Reasons to Return: Repair(Please include failure details) Testing Purpose  
Company:  
Phone No.  
Fax No.:  
Contact Person:  
Purchased Date:  
Applied Date:  
Return Shipping Address:  
Shipping by: Air Freight Sea Express  
Others:  
Item  
Model Name  
Serial Number  
Configuration  
Item  
Problem Code  
Failure Status  
*Problem Code:  
01:D.O.A.  
07: BIOS Problem  
13: SCSI  
19: DIO  
02: Second Time R.M.A. 08: Keyboard Controller Fail  
14: LPT Port  
15: PS2  
16: LAN  
17: COM Port  
18: Watchdog Timer  
20: Buzzer  
03: CMOS Data Lost  
04: FDC Fail  
09: Cache RMA Problem  
10: Memory Socket Bad  
11: Hang Up Software  
12: Out Look Damage  
21: Shut Down  
22: Panel Fail  
23: CRT Fail  
24: Others (Pls  
specify)  
05: HDC Fail  
06: Bad Slot  
Request Party  
Confirmed By Supplier  
Authorized Signatures / Date  
Authorized Signatures / Date  
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PEXNSD01-040709  
Version 1.0  
Printed and published in Taiwan  
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