Infinite Peripherals Telephone II III IV User Manual

Plus  
Feature Package 3  
DVX  
Mach  
and II/III/IV  
Single Line Telephone  
I
User Guide  
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Plus  
DVX  
Mach I and II/III/IV  
Digital Telephone Systems  
(Feature Package 3)  
Single Line Telephone  
User Guide  
Issue 3.1 - September 2000  
P/N: IN8053-00  
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I
Issue Release Date  
Changes  
1
2
12-98  
8-99  
Includes Feature Package 1 enhancements.  
Includes Feature Package 2 {FP2} enhancements.  
Content contains extensive revisions.  
Includes Feature Package 3 {FP3} enhancements.  
User Guide has been reformatted.  
3
5-00  
9-00  
3.1  
Content contains updated material.  
LIFE SUPPORT APPLICATIONS POLICY  
VODAVI Technology, Inc. products are not authorized for and  
should not be used within Life Support applications. Life Support  
systems are equipment intended to support or sustain life and  
whose failure to perform when properly used in accordance with  
instructions provided can be reasonably expected to result in  
significant personal injury or death.  
VODAVI Technology, Inc. warranty is limited to replacement of  
defective components and does not cover injury to persons or  
property or other consequential damages.  
Copyright © 2000 VODAVI Technology, Inc.  
All Rights Reserved  
This material is copyrighted by VODAVI Technology, Inc. Any  
unauthorized reproductions, use or disclosure of this material, or any  
part thereof, is strictly prohibited and is a violation of the Copyright  
Laws of the United States (17 U.S.C. Section 101 et. seq.).  
VODAVI reserves the right to make changes in specifications at any  
time and without notice. The information furnished by VODAVI in  
this material is believed to be accurate and reliable, but is not  
warranted to be true in all cases.  
Plus TM  
infiniteTM, DVX  
, and Mach I TM  
are registered trademarks of VODAVI Technology, Inc.  
seh/  
2000  
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Receiving a Camp-On ........................................................... 7  
CO Line Queuing ............................................................................ 7  
Conference (CONF) ........................................................................ 7  
Conference w/Personal Park .............................................. 8  
Do Not Disturb (DND) ................................................................... 8  
Hold - Exclusive ............................................................................... 8  
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ii  
Speed Dial ...................................................................................... 14  
Storing Station Speed Numbers .................................... 15  
Universal Day/Night Answer ................................................... 15  
User Worksheets .......................................................................... 16  
Station Speed Dial Numbers ........................................... 16  
SLT Default Numbering Plan ........................................... 17  
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Account Codes  
1
Account Codes  
SLT stations can enter an account code to identify the call or  
the calling station.  
Entering Account Code before a call:  
1. Lift the handset.  
2. Dial [627].  
3. Dial the account code.  
4. Dial [9] or CO Access code. A dial tone is heard.  
5. Dial the desired number.  
Entering Account Code during a call:  
1. Depress the hookswitch momentarily.  
2. Dial [627]. Your call will be placed on hold while you  
enter your account code.  
3. Dial the account code.  
If the account code contains fewer than 12 digits,  
dial []. You will receive the intercom dial tone  
before automatically returning to the call.  
Call Back  
If you dial a telephone that is busy and want to leave a Call Back  
indication:  
1. Briefly depress and release the hookswitch.  
2. Dial [622] and replace the handset.  
Only one Call Back request can be left at a station;  
the second request will convert to a Message  
Waiting request.  
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2
Call Forwarding  
Call Forwarding  
All Calls  
1. Lift the handset.  
2. Dial [640 + 6].  
3. Dial station number where calls are to be forwarded.  
4. Replace the handset.  
Busy/No Answer  
1. Lift the handset.  
2. Dial [640].  
3. Dial the desired call forward code:  
[7] = No Answer calls  
[8] = Busy calls  
[9] = Busy/No Answer calls  
4. Dial station number where calls are to be forwarded. A  
confirmation tone will be heard.  
5. Replace the handset.  
Forward Override  
This feature allows a user to reach a busy station that is busy  
forwarded to a destination. The calling station will be able to  
Camp-On, Executive Override, or a leave message at the busy  
station rather than be forwarded to the busy destination.  
Dial [5#] followed by the desired extension number.  
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Call Park  
3
Remove Call Forward, DND, & Personalized  
Msgs  
A convenient code has been incorporated to cancel either Call  
Forwarding, Do Not Disturb, or Personalized Messages when  
the SLT user has forgotten which mode is active on the phone.  
1. Lift the handset. A notification tone is heard.  
2. Dial [662]. A confirmation tone is heard.  
3. Replace handset.  
Station Off-Net Call Forward (via Speed Dial)  
To forward intercom and transferred calls to an off-net location.  
1. Lift the handset.  
2. Dial [640], then press the asterisk [] key.  
3. Dial speed bin number that contains number where  
calls are to be forwarded. A confirmation tone is heard.  
In a speed dial bin, store the number of the off-net  
location where calls are to be forwarded. Follow  
instructions provided for storing station or system  
speed dial numbers.  
Call Park  
Personal Park  
While connected to the first call:  
1. Depress hookswitch momentarily. An intercom dial  
tone is heard.  
2. Dial [438].  
3. Dial desired number for second call.  
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4
Call Park  
4. Depress hookswitch momentarily. An intercom dial  
tone is heard.  
5. Dial [438]. (The 1st call is returned and the 2nd call is  
placed in Personal Park).  
The user can alternately connect to the other call by  
doing a hook flash and dialing [438] as many times  
as necessary.  
Station Park  
While connected to an outside line:  
1. Press the TRANS button.  
2. Dial [439] + XXX (station number).  
To Retrieve a Station Parked Call:  
1. Lift the handset.  
2. Dial [# + 6] and the user’s station number (while at the  
user’s telephone or from any telephone in the system.)  
-or-  
3. Dial [438] from the user’s station.  
System Park  
You can place an outside call on hold, or consult/page/call an  
internal party before transferring the outside call.  
While connected to an outside line:  
1. Depress and release the hookswitch. The caller is put  
on Exclusive Hold.  
2. Dial park location (430-437). A confirmation tone will  
be heard.  
3. If you hear a busy tone, depress and release the  
hookswitch twice and dial another parking location.  
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Call Pickup  
5
To Retrieve a Parked Call:  
1. Lift the handset.  
2. Press the pound [#] key.  
3. Dial Park Location (430 to 437) where the call was  
parked.  
Call Pickup  
Directed Call Pickup  
Upon hearing an unattended telephone ringing:  
1. Lift the handset.  
2. Dial [#1].  
3. Dial station number of ringing telephone.  
Group Call Pickup  
Upon hearing an unattended telephone ringing:  
1. Lift the handset.  
2. Dial [#0]. You will be connected to incoming intercom  
or outside line call.  
You must be in the same Call Pickup group.  
Call Transfer  
Making a Screened Transfer  
1. Briefly depress and release the hookswitch.  
2. Dial desired intercom number.  
3. Announce the call.  
4. Hang up to complete transfer.  
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6
Camp-On  
Making an Unscreened Transfer  
1. Briefly depress and release the hookswitch.  
2. Dial desired intercom number.  
3. Hang up to complete transfer.  
PBX/Centrex Transfer  
While connected to a PBX or Centrex CO Line:  
1. Briefly depress and release the hookswitch. An  
intercom dial tone is heard.  
2. Dial [660]. A Flash command is presented to the PBX or  
Centrex CO Line and a stutter tone is heard.  
3. Dial desired telephone number.  
4. Replace handset to complete transfer.  
Calling Station Tone Mode  
Allows a calling station to override a called key stations Hor  
Pintercom switch settings.  
When placing a call to a key station and tone ringing is desired:  
1. Dial [6#].  
2. Dial three-digit station extension (call tone rings  
station).  
Camp-On  
Placing a Camp-On  
After receiving an intercom busy tone:  
1. Briefly depress and release the hookswitch.  
2. Dial [620]. When the called line is alerted, they can  
choose to pick-up your call, or remain on original call.  
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CO Line Queuing  
7
Receiving a Camp-On  
When a Camp-On warning tone is received through the  
handset while you are on a CO call, you can:  
Hang up the present call, take the new call, or ignore  
the Camp-On signal.  
Also refer to the Conference w/Personal Park  
feature.  
CO Line Queuing  
1. Dial outside line access code. You will receive a busy  
tone.  
2. Briefly depress and release the hookswitch.  
3. Dial [621]. A confirmation tone is heard.  
Conference (CONF)  
You may set up a conference with one external and one other  
internal station.  
1. Lift the handset.  
2. Place an outside call.  
3. Briefly depress and release hookswitch to place call on  
hold.  
4. Dial number of internal station you wish to add.  
5. When that station answers, briefly depress and release  
hookswitch again. All three parties will be connected.  
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8
Do Not Disturb (DND)  
Conference w/Personal Park  
While connected to an outside line:  
1. Depress hookswitch momentarily. An intercom dial  
tone is heard.  
2. Dial [438]. (The first call is placed in Personal Park).  
3. Dial desired number for second call.  
4. Depress hookswitch momentarily. An intercom dial  
tone is heard.  
5. Dial [664]. All three parties are conferenced.  
6. Hang up to terminate conference.  
Do Not Disturb (DND)  
If you have been given the ability to place your phone in Do  
Not Disturb:  
1. Lift the handset.  
2. Dial [631].  
3. Replace the handset.  
To cancel Do Not Disturb:  
1. Lift the handset.  
2. Dial [631] or [662].  
3. Replace the handset.  
Hold - Exclusive  
While connected to an outside line:  
Briefly depress and release the hookswitch.  
To retrieve the call:  
Depress and release the hookswitch again.  
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Least Cost Routing  
9
Least Cost Routing  
LCR Operation and Queuing  
To place an outside call when LCR has been enabled:  
1. Lift the handset.  
2. Dial [9].  
3. Dial desired phone number (1 + area code + number).  
4. Wait for answer.  
If the 911 feature is active, [800] is the LCR access  
code, instead of 9.  
If all available lines are busy, remain off-hook for  
four (4) seconds to automatically be queued onto  
LCR for an available line.  
LCR Queue Call Back  
If an LCR Queue Call Back has been activated:  
1. When telephone is signaled, answer the call. (The  
designated phone number will automatically be  
redialed.)  
2. Wait for answer.  
LCR Queue Cancel:  
1. Lift the handset.  
2. Dial the LCR Queue Cancel code [626].  
3. Replace handset.  
Only one LCR Queue Call Back request may be  
initiated by a station. When a second request is  
made, the first request will be canceled.  
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10  
Meet Me Page  
Meet Me Page  
To request another party meet you on a page:  
1. Dial the desired two or three-digit paging code,  
2. Request that party meet you on the page.  
3. Do not hang up; wait for the requested party to answer.  
Answering a Meet Me Page  
Go to the nearest telephone:  
Dial [770]. You will be connected to the party that  
paged you.  
Message Waiting (MSG)  
Answering a Message Waiting  
If your message waiting lamp is flashing, or there is an  
interrupted dial tone when you lift the handset:  
1. Lift the handset.  
2. Dial [663]. The station that left the message will ring.  
Leaving a Message Waiting Indication  
1. Lift the handset.  
2. Dial desired intercom station. No Answer or DND tone  
is heard.  
3. Briefly depress and release the hookswitch.  
4. Dial [623].  
5. Hang up.  
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Name in Display Programming  
11  
Name in Display Programming  
Every SLT extension has the capability to program the users  
name so that people using display telephones will see the  
name instead of the station number.  
1. Lift the handset.  
2. Dial [690].  
3. Enter your name (up to 7 letters) using the codes as  
listed.  
Other Codes  
1 = 1# 8 = 8#  
2 = 2# 9 = 9#  
3 = 3# 0 = 0#  
= 01  
, = 02  
? = 03  
* = *#  
( = #1  
) = #2  
+ = #3  
= = #4  
# = ##  
4 = 4# Space = 11 / = 04  
5 = 5# : = 12  
6 = 6# - = 13  
7 = 7# = 14  
! = *1  
$ = *2  
& = *4 . = 24  
4. Press hookswitch to complete the programming  
process.  
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12  
Off-Hook Preference  
Off-Hook Preference  
If your phone is programmed for Off-Hook Preference, you will  
When this operation is desired, you may not have access to all  
features contained in this User Guide. However, consult your  
Centrex or PBX User Guide for additional features you may  
have.  
AlsorefertoPBX/CentrexTransferfeatureinthisUserGuide  
for transferring instructions.  
Paging  
If you have been given the ability to make page  
announcements:  
1. Lift the handset.  
2. Dial desired paging code.  
Page Zone  
All Call - Internal and External  
External All Call (All Zones)  
External Zones 1-2  
Code  
700  
76[O]  
76[P]  
701-708  
709  
Internal Zones 1-8  
Internal All Call  
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Personalized Messages  
13  
3. Speak in normal tone of voice to deliver message.  
4. Replace handset to terminate the page announcement.  
Stations off-hook or in DND will not hear the page  
announcement.  
Personalized Messages  
Each station can select a pre-assigned message to be displayed  
on the LCD of any Key Telephone calling that station.  
To select one of the ten available messages:  
1. Dial [633].  
2. Dial the two-digit code for the message to display.  
Code  
01  
Message  
On Vacation  
Code  
06  
Message  
On Trip  
02  
Return AM  
07  
In Meeting  
At Home  
On Break  
At Lunch  
03  
Return PM  
08  
04  
Return Tomorrow  
Return Next Week  
09  
05  
10  
Use message code 00 to CLEAR messages.  
3. Hang up. (Activating DND cancels selected message.)  
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14  
Placing Calls  
Placing Calls  
Intercom Call  
1. Lift the handset.  
2. Dial three-digit intercom number.  
You will hear:  
Ringing if called station is in Tanswering mode,  
-or-  
Two bursts of tone if called station is in Hor P”  
mode.  
3. Hang up to end the call.  
Outside Call  
1. Lift the handset.  
2. Dial Line Group access code.  
9 = LCR Line Group 1  
800 = when E911 enabled  
801 to 807 = Line Groups  
3. Dial telephone number.  
Speed Dial  
1. Lift the handset.  
2. Dial [668].  
3. Dial the desired speed number bin:  
000 to 019 = station speed numbers  
020 to 999 = system speed numbers  
4. Replace the handset to end the call.  
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Universal Day/Night Answer  
15  
Storing Station Speed Numbers  
CO Lines in Line Group 1 will be used for SLT Speed Dial.  
1. Lift the handset.  
2. Dial [661].  
3. Dial desired speed number bin (000-019).  
4. Dial telephone number you wish to store.  
5. Briefly depress and release the hookswitch. A  
confirmation tone is heard.  
Universal Day/Night Answer  
When the system is in Day or Night mode and you hear an  
outside line ringing at another station and wish to answer it:  
Dial [#5]. The connected outside line can be transferred  
or disconnected.  
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16  
User Worksheets  
User Worksheets  
Station Speed Dial Numbers  
Bin  
000  
001  
002  
003  
004  
005  
006  
007  
008  
009  
Speed Number  
Bin  
010  
011  
012  
013  
014  
015  
016  
017  
018  
019  
Speed Number  
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User Worksheets  
17  
SLT Default Numbering Plan  
Feature  
Code  
Feature  
Code  
Account Code, Enter  
627  
574  
Flash Command to CO Line  
Handset Receiver Gain  
660  
ACD* Agent Help  
ACD* Agent Login (Primary Grp)  
ACD* Agent Login (Secondary Grp) 582+[5UU] LCR or Line Grp 1 (LCR enabled)  
ACD* Agent Logout (Primary Grp)  
571+[5UU] LCR Queue Cancel  
ACD* Agent Logout (Secondary Grp) 581+[5UU] Line Queue  
638+[G]  
45+[H]  
9
572+[5UU] Hunt Group Pilot Numbers  
626  
621  
ACD* Available /Unavailable  
ACD* Group Member Status  
ACD* Group Pilot Numbers  
ACD* Overflow Avail /Unavail  
Attendant  
566  
Message Wait  
623  
573  
Message Wait Return  
Name in Display Programming  
Page - All Call (Int and Ext)  
663  
5+[UU]  
578  
690  
700  
0
Page - External All Call (All Zones) 76+[0]  
Call Back  
622  
Page - External Zones  
76+[P]  
Call Forward - All  
640+[6]  
640+[8]  
640+[9]  
662  
Page - Internal All Call  
Page - Internal Zones 1-8  
Page - Meet Me (Answer)  
Personalized Messages  
Personalized Messages (Clear)  
Speed Dial Access  
709  
Call Forward - Busy  
701-708  
770  
Call Forward - Busy/No Answer  
Call Forward, DND - Clear  
Call Forward - No Answer  
Call Forward - Off-Net  
Call Park Location - Personal  
Call Park Location - System  
Call Park Location - Station  
Call Park Pickup (Key and SLT)  
Call Park Pickup  
633+[ZZ]  
633+[00]  
668+[YYY]  
640+[7]  
640+[]  
438  
(000-019 Sta, 020-999 Sys)  
43+[C]  
Station Speed Dial Programming 661+[YYY]  
439+[XXX] Tone Mode Ring Option  
6#+[XXX]  
55+[U]  
#5  
#43+[C]  
#6  
UCD Group Pilot Numbers  
Universal Day/Night Answer  
Call Pickup - Directed  
Call Pickup - Group  
#1+[XXX]  
#0  
Voice Mail Group Pilot Numbers 44+[V]  
Camp-On  
620  
LEGENDS:  
CO Line Direct Access  
CO Line Group 1-7  
88+[LLL]  
801-807  
800  
C
=
=
=
=
=
=
=
=
=
=
=
Call Park Location (0-7)  
Volume Control (0-9)  
Hunt Group (0-7)  
G
H
LLL  
P
U
UU  
V
XXX  
YYY  
ZZ  
CO Line Group (If E911 is enabled)  
Conference w/ Personal Park  
Do Not Disturb  
Line Number  
External Zone 1 or 2  
UCD Group 0-7  
ACD* Groups 50-65  
Voice Mail Group (0-7)  
Station Extensions  
Speed Dial Numbers  
Personalized Messages  
664  
631  
Exec Override/Monitor Barge-in  
625  
Extension Numbers: DVX Mach I  
DVXPlus II/III  
100-131  
100-171  
100-351  
DVXPlus IV  
* Features available with optional software.  
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18  
User Worksheets  
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