ICE 5000/5500
Hardware and Installation
Operators Manual
Document Version 1.0, Revision B
Date: 03-07-2000
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Hypercom Corporation
2851 West Kathleen Road
Phoenix, Arizona 85053
USA
Corporate Telephone: 602.504.5000
Corporate Fax: 602.866.5380
Corporate Repairs Department: 602.504.5378
Copyright 1999-2000 by Hypercom Corporation.
Printed in the United States of America.
All rights reserved.
This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This
publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation.
The information Hypercom furnishes in this publication is believed to be accurate and reliable. However, the corporation
assumes no responsibility for its use and reserves the right to make changes to the publication at any time without notice.
This document applies to the Name of Software.
Trademarks
Hypercom and the Hypercom logo are registered trademarks of Hypercom Corporation. Integrated Enterprise Network is a
trademark of Hypercom Corporation.
Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by
following the capitalization style the manufacturer uses. Every effort was made to supply complete and correct information.
Any error in identifying or reflecting any proprietary marks or notices is inadvertent and unintentional.
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FCC Part 15 (ICES-003)
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the
FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency
energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio
communications. Operation of this in a residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at his own expense.
FCC Part 68 Requirements Notice
This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains the FCC
Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, you must provide this
information to your telephone company.
NOTE: REN is not required for some types of analog or digital facilities.
This equipment uses an RJ11 jack.
An FCC-compliant telephone cord and modular plug are provided with this equipment. It is designed to be connected to the
telephone network or premises wiring using a compatible modular jack that is Part 68-compliant. See installation
instructions for details.
The REN is useful to determine the number of devices you may connect to your telephone line and still have all those
devices ring when your telephone number is called. In most but not all areas, the sum of the RENs of all devices connected
to one line should not exceed five. To be certain of the number of devices you may connect to your line, contact your local
telephone company to determine the maximum REN for your calling area.
NOTE: REN is associated with loop-start and ground-start ports. Do not use for E&M or digital ports.
If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service
temporarily. If possible, they will notify you in advance. However, if advance notice is not practical, you will be notified as
soon as possible. You will be informed of your right to file a complaint with the FCC.
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the
proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain
uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact the Hypercom Repairs Department at (602) 504-
5378 for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment
from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject
to state tariffs.
This telephone receiver is hearing-aid compatible if applicable.
CTR21
The equipment has been approved to Commission Decision, CTR21, for pan-European single terminal connection to the
Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in
different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN
network termination point. In the event of problems, you should contact your equipment supplier in the first instance.
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Industry Canada (IC) Notice
NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets
telecommunications network protective, operational, and safety requirements described in the appropriate Terminal
Equipment Technical Requirements documents. The department does not guarantee the equipment will operate to user
satisfaction.
Before installing this equipment, ensure that it is acceptable for connection to the facilities of the local telecommunications
company. The equipment must also be installed using an acceptable method of connection. Compliance with these
conditions may not prevent degraded service in some situations.
A representative designated by the supplier should coordinate repairs to certified equipment. Any repairs or alterations to
this equipment or any equipment malfunctions may cause the telephone communications company to request that the user
disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in
rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate
electric inspection authority or electrician, as appropriate.
“NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the
maximum number of terminals that may be connected to a telephone interface. The termination on an interface may
consist of any combination of devices subject as long as the sum of the Ringer Equivalence Numbers of all the devices
does not exceed five.
REN: 0.2B
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Table of Contents
Table of Contents
Guide Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Who Should Use This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Other Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii
Guide Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiv
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Touch-Screen Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Thermal Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Auto Receipt Cutter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
Power-Up the ICE Terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1
Self-Test and Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Configuring the ICE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
Initialize the ICE Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-4
Loading Printer Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5
ICE 5000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5
ICE 5500 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7
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Table of Contents
Function Blocks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Instructions to the User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Basic System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Basic System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Extending Basic Coverage Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Installing Extended Basic Coverage Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-4
Large-Area Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Installing Large Area Coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-6
Installation Examples . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-8
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List of Figures
List of Figures
Figure 1-1. ICE 5000 and 5500 terminals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1
Figure 1-2. Standard keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
Figure 1-3. Touch-screen display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-4
Figure 2-1. ICE 5000 power socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
Figure 2-2. ICE 5500 power socket . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Figure 2-3. ICE 5000 line port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Figure 2-4. ICE 5500 line port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
Figure 3-2. ICE 5000 printer paper installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-6
Figure 3-3. ICE 5000 Printer paper installation complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6
Figure 3-5. ICE 5500 printer paper installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-8
Figure 3-6. ICE 5500 Printer paper installation complete . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-8
Figure 4-1. Basic configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Figure 4-7. Large area example . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10
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List of Tables
List of Tables
Table 1-1. Terminal dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5
Table 2-1. Self-test and diagnostics with software loaded . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4
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Introduction
The ICE 5000 and 5500 Hardware and Installation Operators Manual is a comprehensive guide to
working with Hypercom® ICE 5000 and 5500 terminals.
The ICE 5000 and 5500 terminals are part of the Hypercom Interactive Consumer Environment (ICE)
family of touch-screen-based terminals and peripherals. All ICE terminals support traditional terminal
functions as well as PIN pad and signature capture functionality. The ICE family employs a modular
concept. The basic ICE unit is a multifunction peripheral for either a T7x terminal or ECR. With its
printer and modem module attached, it becomes a fully-functional terminal and PIN pad.
Guide Organization
The guide contains the following chapters:
Chapter 1, Hardware Information: General descriptions of hardware required to operate the
ICE 5000 or 5500 terminal
Chapter 2, Installation Procedures: Step-by-step instructions for starting the ICE 5000 or
5500 terminal
Chapter 3, Setup Procedures: Step-by-step instructions for procedures including
configuration, program load, initialization, and paper loading
Chapter 4, Wireless POS Terminal Interface: Descriptions and step-by-step instructions for
operating the 900 MHz wireless POS terminal interface
Who Should Use This Guide
This guide is intended for network administrators-merchants-operators-technicians or those who
oversee the configuration and daily maintenance of the various networks.
Other Documentation
When working with the ICE 5000 or 5500 terminal, the ICE 5000 PIN Pad Loader Operators Manual
may be useful as reference material.
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Introduction
Guide Conventions
This section provides information to help you understand the procedures and concepts presented in
this guide. The following special terms and style conventions are used throughout this document:
Component names: Special bold text highlights certain items including the names of window and dialog
box components. This text appears in instructions for specific actions such as clicking buttons, typing
in text boxes, and selecting from lists. For example:
From the Main tab page of the Group Definition dialog box, click List.
Emphasis: Emphasis is indicated by indented text. For example:
NOTE: A note contains neutral or positive information supplementing the main text. It is often information
that applies only to special cases.
IMPORTANT: Important statements draw attention to information crucial to using the product successfully.
Pay special attention to Important statements.
Procedures: Numbered procedures have a special graphic appearing in the margin of the text. The
words Step-by-Step also appear in bold at the beginning of the procedure. For example:
Step-by-Step
To perform a procedure:
1. Follow the steps outlined in the procedure.
2. Most procedures have at least two steps.
a. This is a substep.
b. Substeps must be completed in the order given.
Step Action
Terminal response
1
2
Follow the steps outlined in the procedure.
Most procedures have at least two steps.
Clicking with the mouse: This document assumes you are using a mouse or some other pointing device
to move within and among windows and dialog boxes. Therefore, when instructions include clicking
an item, it means you use the mouse to move the cursor onto the desired item. You then click the
mouse button to highlight the item or cause an action to occur. For example:
Click the Totals check box to activate the online totals feature.
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Introduction
Series of actions: The greater-than sign (>) appears in procedures indicating a series of simple, related
actions using the mouse pointer. The resulting action typically starts a utility or opens a dialog box.
For example
From the Term-Master main menu, click Network > Definitions’.
Caution and Warning boxes: When you see a Caution or Warning message, read the information
promptly and carefully before proceeding. The formats for the boxes follows.
CAUTION
Caution advises that a negative result such as a loss of data may occur.
WARNING
Warnings provide information that is essential to the safety of the user, the equipment, or both. Failure
to do as instructed may result in physical damage.
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C h a p t e r 1 7
Hardware Information
This chapter provides important information to properly set up and test both the ICE 5000 and 5500
terminals. To prevent damage to the POS terminals and possible personal injury, be sure to read this
document before installing the ICE terminals.
Figure 1-1. ICE 5000 and 5500 terminals
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Chapter 1
General Safety Precautions
This section describes general safety precautions that must be followed to ensure proper installation
and maintenance of the POS product family.
CAUTION
Electrical Safety: Observe all normal electrical safety practices when operating any equipment attached to
an active power source.
Authorized Service: Only a Hypercom authorized service technician or an authorized repair station can
perform equipment servicing, adjustment, maintenance, or repairs on the POS products.
Electrostatic Damage: Before performing any maintenance on POS products, ensure that you wear a
static strap and are grounded to the POS products.
To ensure protection of the telecommunications port against lightning damage, this product requires
connection to the building protective earthing. Therefore, the integrity of protective earthing must be
ensured. Use only the Hypercom provided power supply and power cord. Ensure that power is supplied
from a suitable power outlet to the supply when the terminal is connected to the telephone line
WARNING
Electromagnetic Compatibility: This is a Class A product. In a domestic environment, this product may
cause radio interference, in which case the user may be required to take appropriate measures
Danger of explosion: If the battery is installed incorrectly, it could explode. Replace only with the same or
equivalent type recommended by the manufacturer. Dispose of used batteries according to the
manufacturer instruction.
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Hardware Information
Security
Tamper resistance is provided through the use of intrusion detectors and a secure CPU/RAM module
that is housed in a sealed metal case. PIN encryption, MAC-ing, encryption key storage, and
management are performed in a separate secure co-processor with its own internal RAM. To further
prevent tampering, the entire ICE 5000 and 5500 terminal housings are ultrasonically welded and
sealed. The ICE 5000 and 5500 terminal supports as many as three integrated Security Access
Modules (SAMs) for various smart card solutions.
Keyboard
The keyboard consists of 12 keys: 10 numeric and 2 control keys.
The keyboard provides:
Buttons sized to meet various cardholder needs
Audible signals that notify the cardholder of the action being taken
Figure 1-2. Standard keyboard
PIN Pad
The ICE 5000 and 5500 are both a terminal and a PIN pad. The terminals contain all the necessary
security features required for secure PIN encryption and message authentication. By allowing
transaction entry and PIN entry through the same device, the ICE 5000 and 5500 reduces cost and
footprint. Additionally, the ICE 5000 and 5500 both feature a touch-screen. This allows the costomer to
activate complex applications.
The ICE 5000 only, includes a PIN pad port allowing the attachment of either a traditional PIN pad or
an ICE pad. An ICE pad is basically an ICE 5000 terminal without the printer and modem module. It is
specifically programmed to function as a consumer interface device, supporting transaction selection,
PIN pad, and signature capture functions.
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Chapter 1
Touch-Screen Display
The ICE 5000 and 5500 terminals are built around a graphic touch-screen that provides a high degree
of flexibility and an intuitive user environment. Additionally, the graphics screen can deliver advertising
and other promotional messages directly to the consumer.
The easy-to-operate nature of the touch-screen reduces the need for cashier training. It allows trouble-
free operation by consumers in the PIN pad and signature capture pad modes. It also allows the support
of complex new applications such as loyalty, which on a traditional terminal requires many keystrokes
and long transaction entry times.
For operation in dimly lit environments such as restaurants, the screen is equipped with a backlight.
The standard configuration for the ICE 5000 and 5500 terminals includes a 1.7 inch by 2.6 inch graphic
dot matrix touch screen that is capable of character, graphics, and signature display. While in character
mode, the display resolution is 160 pixels by 80 pixels. The character display has 10 lines with 26
characters for each line. Graphic keys displayed on the screen initiate most functions.
NOTE: This display is configurable.
Figure 1-3. Touch-screen display
Magnetic Stripe Read Card Reader
The ICE 5000 and 5500 magnetic stripe read (MSR) card reader uses Track 1 and 2. Track 3 is optional.
Thermal Printer
The ICE 5000 and 5500 terminals integrate a high-speed, six lines per second, thermal printer that
provides quiet and trouble-free operation. Since the thermal printer does not use a ribbon, its support
requirement is reduced. The small number of moving parts results in improved reliability.
The thermal paper allows high-quality printing with a long receipt life. When using the correct paper,
receipt life or the time before fading exceeds five years.
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Hardware Information
Auto Receipt Cutter
The most troublesome component of any POS terminal is the printer. The auto receipt cutter on the ICE
5000 and 5500 is designed to eliminate the need to manually tear the receipt. The first receipt prints
and cuts, then the second receipt prints and cuts. Users do not have to manually tear the paper from
the terminal, eliminating paper jams.
High-Speed Modem
The ICE 5000 and 5500 terminals incorporate the new Hypercom FastPOS™ 9600 bps modem. While
fully compatible with the current 300, 1200, and 2400 bps modems, the FastPOS modem, when working
with a FastPOS network node, provides 9600 bps throughput for transactions, batches, and software
downloading.
FastPOS uses a new technology to achieve 9600 bps throughput and 0.5 second training times at a
cost that is comparable to the cost of 2400 bps modems.
FastPOS results in faster transactions and lower transaction costs. For example, at a 5-cents-per-
minute 800 dial rate, with a 1-second billing interval, a FastPOS transaction costs less than 0.5 cents.
More importantly, FastPOS enables large data blocks to be transmitted without a cost penalty. Many of
the new opportunities created by the touch screen of the ICE 5000 or 5500 become more practical when
high-speed communications are available.
Memory
The ICE 5000 and 5500 terminals contain a mimimum of 1MB of RAM.
Power Requirements
The power requirements for the ICE terminals are 24V, .6A, 85-250 VAC, 50/60 Hz, 15VA.
Dimensions
The dimensions for the ICE 5000 and 5500 are shown in the following table:
Table 1-1. Terminal dimensions
Terminals
Length
Width
Height
ICE 5000
9 in.
5.33 in.
3.5 in.
ICE 5500
10 in.
5.28 in.
2.75 in.
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C h a p t e r 2
Installation Procedures
This section contains inportant information that will help properly install ICE 5000 and 5500 terminals.
Power-Up the ICE Terminals
Use the following procedures to power up the ICE 5000 or 5500 terminals.
Step-by-Step
To power up the ICE terminal:
1. Connect the +24 Vdc power cable from the AC Adaptor to the three-pin terminal socket labeled
POWER on the back panel of the ICE 5000 or 5500 terminals.
2. Plug the AC Adaptor into a 110-Volt grounded power receptacle. Be sure the connector is firmly
seated. When the power is connected successfully, the terminal beeps twice and then performs a
self-test and diagnostic routine.
Power socket
Figure 2-1. ICE 5000 power socket
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Chapter 2
Power socket
Figure 2-2. ICE 5500 power socket
WARNING
Disconnect the AC electric power before replacing the printer module.
Do not use an adapter, a power extender adapter, a power extender cable, or an AC outlet that does not
have a ground connection.
Do not disassemble the AC adapter. Only a qualified service technician should service the adapter.
The AC adapter was designed for indoor use only. Do not expose to rain or snow.
Do not immerse in fluid.
The reliability of electronic equipment is significantly reduced when it is powered from an ungrounded
outlet. Power is connected to the terminal through a low-power AC adapter. Connect only one terminal to
each AC adapter.
Connecting the Telephone Line
Use the following procedures to connect a telephone line to the ICE 5000 or 5500 terminals.
Step-by-Step
To connect a telephone line:
1. Insert the telephone cable shipped with the ICE 5000 or 5500 terminal into a dedicated analog
modular telephone receptacle. The use of a different cable might result in improper operation.
2. Insert the other end of the telephone cable into the opening labeled LINE on the back panel of the
ICE 5000 or 5500 terminal.
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Installation Procedures
3. Ensure that the telephone line cable latches are firmly locked into the jacks on both the ICE 5000
or 5500 terminal and wall receptacle.
Line port
Figure 2-3. ICE 5000 line port
Line port
Figure 2-4. ICE 5500 line port
WARNING
Do not insert the telephone line into the Pin pad port.
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Chapter 2
Self-Test and Diagnostics
Following a successful key injection, a double beep indicates that the terminal has automatically
initiated its self-diagnostic routine.
The software and download status of the terminal is displayed during the self-test, which lasts
approximately four seconds. During this time, if the terminal is loaded with the security key, the displays
shown in the following table are typical.
Table 2-1. Self-test and diagnostics with software loaded
Description
Terminal response
IDENTIFICATION
Software: Software name and version.
SOFTWARE
DLL
OS
TERMINAL
WAIT SELF TEST
XX_XXXXXX
00
T5KBOOTXXX
NNNNNNNN
DLL: Tracks the number of downloads. This is
controlled by Term-Master.
OS: Operating System and version.
Terminal: Terminal ID number.
Installed memory is displayed. The display
indicates one megabyte of memory installed.
MEMORY PAGE STATUS:
BOOT: XXXX
01: AAAAAAAAAFFFFFF
17: FFFFFFFFFFFFFF
A memory page may be in one of the states shown in the following table.
Table 2-2. Memory page states
Status
Description
A
C
F
L
I
Active: application resident
Corrupt: checksum error
Free
Lost Communication
Inactive
U
-
Unknown
No fit: not available for use
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Installation Procedures
If the terminal is not loaded with software, the displays shown in the following table are typical.
Table 2-3. Self-test and diagnostics when software is not loaded
Description Terminal response
T5KBOOT: Boot program name
XXX: Boot program release
T5KBOOTXXX
WAIT SELF TEST
The memory page status indicates that no
program is loaded.
MEMORY PAGE STATUS:
BOOT: XXXX
01: FFFFFFFFFFFFFFF
17: FFFFFFFFFFFFFF
PE indicates Program Error. In this case, the
program is not loaded.
CONFIGURE TERMINAL
or CALL HELP - PE
0: Restart
1: Merchant Programming
2: Program Load
3: Clear Page Memory
4: Maintenance Functions
5: Fast Load
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C h a p t e r 3
Setup Procedures
This chapter provides setup procedures for the Hypercom ICE 5000 and 5500 terminal, including the
steps necessary for terminal configuration, program load, and initialization. Please refer to the ICE
5000 PIN Pad Loader Operators Manual when configuring a terminal for Debit Processing.
Configuring the ICE Terminal
A configuration sets the parameters the ICE 5000 or 5500 uses to communicate with Term-Master.
When the configuration is complete, the terminal is able to receive the terminal application software.
Step-by-Step
To configure the ICE terminal:
Step Action
The Idle prompt appears.
Terminal response
CONFIGURE TERMINAL
OR CALL HELP - PE
0: RESTART
1: MERCHANT PROGRAMMING
2: PROGRAM LOAD
3: CLEAR PAGE MEMORY
4: MAINTENANCE FUNCTIONS
5: FAST LOAD
1
MERCHANT PROGRAMMING
TERMINAL ID NUMBER
XXXXXXXXX
Touch 1 on the terminal display.
Q W E R T Y U I O P
A S D F G H J K L
ÏZ X C V B N M SPACE
CANCEL
CLEAR ENTER
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Chapter 3
Step Action
Terminal response
2
3
4
5
6
Type the terminal ID, then touch Enter on the terminal display, MERCHANT PROGRAMMING
or press Enter on the terminal keyboard.
INIT. TELEPHONE NO
Ï A B C D E F
CANCEL
CLEAR ENTER
Type the initialization number, then touch or press Enter.
MERCHANT PROGRAMMING
NMS TELEPHONE NO
Ï A B C D E F
CANCEL
CLEAR ENTER
Type the NMS number, then touch or press Enter.
MERCHANT PROGRAMMING
DIAL 0-TONE 1-PULSE
Ï A B C D E F
CANCEL
CLEAR ENTER
MERCHANT PROGRAMMING
PABX ACCESS CODE
Type 0 for tone dialing or 1 for pulse dialing, then touch or
press Enter.
Ï A B C D E F DEL
CANCEL
CLEAR ENTER
Type a PABX code, if necessary, then touch or press Enter.
MERCHANT PROGRAMMING
TERMINAL ID NUMBER
XXXXXXXXX
Q W E R T Y U I O P
A S D F G H J K L
ÏZ X C V B N M SPACE
CANCEL
CLEAR ENTER
7
Touch Cancel.
The terminal displays
the Idle prompt.
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Setup Procedures
Program the ICE Terminal
A program load is required when no software is currently in the terminal. When you initiate a program
load, the software is the only partialy loaded. Depending on the software applocation, an average
program load takes approximately 40 minutes to complete. The initialization process loads the
merchant-specific information in a terminal.
MAC software is required when the ICE 5000 or 5500 supports debit processing. Please refer to the
ICE 5000 PIN Pad Loader Operators Manual for further details.
Step-by-Step
To load a program into the ICE terminal:
Step Action
The Idle prompt appears.
Terminal response
PLEASE INITIALIZE
OR CALL HELP - PE
0: RESTART
1: MERCHANT PROGRAMMING
2: PROGRAM LOAD
3: CLEAR PAGE MEMORY
4: MAINTENANCE FUNCTIONS
5: FAST LOAD
1
2
Touch 2 on the terminal display.
PROGRAM LOAD
CORRECT?
YES OR NO
CANCEL
CLEAR ENTER
Touch Enter to continue. The following screens appear.
PROCESSING YOUR
REQUEST
Please wait and
watch for message
The terminal checks the dial line.
The terminal dials the host.
CHECKING LINE
WAITING FOR DIAL TONE
DIALING NOW
The terminal waits for the host to answer.
The terminal connects to the host.
WAITING FOR ANSWER
TRAINING MODEM
The terminal sends request information to the host.
The program load begins.
PROCESSING NOW
LOADING MEM XX XXXX
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Chapter 3
Initialize the ICE Terminal
After the terminal receives a new program load, an initialization is required to start the terminal
operations. In other cases such as a new card type, an initialization is requested to update the terminal
parameters. An initialization takes approximately 30 seconds to complete.
During an initialization, the terminal automatically connects to the initialization host to receive the
downloading of the initialization parameters, known as the terminal profile.
Step-by-Step
To initialize an ICE terminals:
Step Action
After a program load, the terminal displays the following
Terminal response
MAIN
prompt.
TERMINAL
TESTS
SETUP
SUPERVISOR
INITIALIZE
1
2
Touch Initialize on the terminal display.
CORRECT?
YES OR NO
Touch Yes. The following screens appear.
COMMS
Dialing now
The terminal dials the host.
COMMS
Processing now
The terminal sends request information to the host.
Transaction Complete
The transaction is complete.
The terminal displays
the Idle prompt.
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Setup Procedures
Loading Printer Paper
Use the following procedures to install paper in the ICE 5000 or 5500 terminal.
ICE 5000
To properly install the printer paper into the termial, read the following steps carefully.
Step-by-Step
To load the printer paper in the ICE 5000:
1. Open the paper door on the back of the ICE 5000 printer.
Figure 3-1. ICE 5000 printer paper door open
2. Place the paper roll into the printer paper cover, making sure the printer paper unrolls from under
the roll, not over the top, and has a straight-line path into the printer paper-feed mechanism.
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Chapter 3
3. Place the end of the paper in the paper guide. The printer then automatically feeds the paper. If
Figure 3-2. ICE 5000 printer paper installation
Figure 3-3. ICE 5000 Printer paper installation complete
4. Touch Press here for Menu on the terminal display.
5. Touch Other. The Main prompt appears.
6. Touch Setup. The Other prompt appears.
7. Touch Printer. The Printer prompt appears.
8. Touch Paper Feed. Continue to touch Paper Feed until the paper feeds through the printer tear bar.
9. Close the paper door.
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Setup Procedures
ICE 5500
To properly install the printer paper into the termial, read the following steps carefully.
Step-by-Step
To load the printer paper in the ICE 5500:
1. Open the printer paper cover on the back of the ICE 5500 printer.
Figure 3-4. ICE 5500 printer paper door open
2. Place the paper roll into the printer paper holder, make sure the printer paper unrolls from under
the roll, not over the top, and has a straight-line path into the printer paper-feed mechanism.
3. Place the end of the paper in the paper guide. The printer then automatically feeds the paper. If
10.
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Chapter 3
Figure 3-5. ICE 5500 printer paper installation
Figure 3-6. ICE 5500 Printer paper installation complete
4. At the main terminal display, touch Terminal Menu.
5. Touch the arrow. The Terminal Main menu prompt appears.
6. Touch Setup. The Setup menu appears.
7. Touch Printer. The Printer prompt appears.
8. Touch Paper Feed. The Paper Feed menu appears.
9. Touch Paper Feed until the paper feeds through the printer tear bar.
NOTE: If the printer fails to advance the paper, you may need to check the printer ON/OFF settings.
Complete the following steps to verify the settings.
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Setup Procedures
a. At the main terminal display, touch Terminal Menu.
b. Touch the arrow. The Terminal Main menu prompt appears.
c. Touch Setup. The Setup menu appears.
d. Touch Printer. The Printer prompt appears.
e. Touch On/Off. The Printer Toggle menu prompt appears. The menu displays Printer is
disabled. Enable?.
f. Touch Yes. The terminal changes the printer settings to Enabled and returs to the main menu.
Repeat steps 4 through 9.
10. Touch Quit. The system returns to the main terminal menu.
11. Close the printer paper cover.
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C h a p t e r 4
Wireless POS Terminal Interface
This section applies only for the ICE 5000 terminal, this does not apply to the ICE 5500 terminal.
The ICE 5000, 900 MHz wireless POS terminal interface system offers a high level of customer
convenience and reduces the time required to process a POS transaction. Because customers see the
process, they have control of the financial transaction and feel an added sense of security. The host
POS terminal and peripheral POS devices provide data encryption.
Function Blocks
The 900 MHz wireless POS terminal interface consists of the following functional blocks:
Host terminal: This only applies to the ICE 5000.
Terminal transceiver interface: Hypercom model FTI01 or for use with a single terminal
transceiver, a Hypercom adapter cable, P/N 810170-001.
Terminal transceiver: Hypercom model FXV01.
Customer premises wiring: If required.
Peripheral terminal device: This may be any Hypercom POS terminal or POS terminal
accessory such as a PIN pad or signature capture device, with a compatible optional wireless
transceiver installed. An example is an ICE POS terminal with an optional FXI01 module and
appropriate software installed.
Operation
The ICE 5000 900 MHz wireless POS terminal interface system is designed to be transparent to the
user. The peripheral device operates with a wireless POS terminal interface system in the same way as
when a cable connection exists between a peripheral POS device and a host POS terminal.
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Chapter 4
Instructions to the User
This equipment was tested and found to comply with the limits for a class B digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio
frequency energy. If not installed and used in accordance with the instructions, the equipment may
cause harmful interference to radio communications. However, there is no guarantee that interference
will not occur in a particular installation. If this equipment does cause harmful interference to radio or
television reception, determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment to an outlet on a circuit different from that the receiver is connected to
Consult the dealer or an experienced radio or TV technician for help
This equipment is certified to comply with the limits for a class B computing device, pursuant to FCC
Rules. To maintain compliance with FCC regulations, shielded cables must be used with this equipment.
Operation with non-approved equipment or unshielded cables is likely to result in interference to radio
and TV reception. The user is cautioned that changes and modifications made to the equipment without
the approval of the manufacturer could void user authority to operate this equipment.
This class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment
Regulations.
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Wireless POS Terminal Interface
Basic System
Figure 4-1 shows the basic ICE configuration. The terminal transceiver should be less than 100 feet
from the peripheral terminal device. This short range reduces the possibility of interference with other
communication systems using the same radio spectrum. Causing such interference is a violation of
FCC regulations.
Figure 4-1. Basic configuration
Basic System Installation
Use the following procedure to install the basic system wireless hardware.
Step-by-Step
To install the basic system:
1. Ensure the host terminal is properly configured and connected for use as a standard POS
terminal.
See the manual provided with the host POS terminal.
2. Insert the male end of the single unit Hypercom adapter cable, Hypercom P/N 810170-001, into
the PIN pad port of the host terminal.
3. Mount the terminal transceiver, Hypercom P/N 020123-002, to a vertical surface. Place it as high
as possible in an area that has the best visibility from the area where the peripheral terminal
devices are used. You may mount the transceiver by using the metal hook or the rubber suction
cups provided. An alternate method is to remove the metal hook and the rubber suction cups,
replacing them with double-sided tape. The terminal transceiver must not be mounted on or next
to metal objects.
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Chapter 4
4. Insert the male connector on the 12-foot cable from the terminal transceiver into the female
connector on the single-unit adapter cable.
5. If the 12-foot cable is not long enough, it may be extended up to 100 feet by using any six-
conductor, one-to-one standard telephone extender cable available at various electronic appliance
retail outlets. The cable may be extended up to 1000 feet by substituting a terminal transceiver
interface for the single unit adapter cable.
WARNING
To avoid damaging the terminal transceiver unit, do not insert the cable connectors from the single unit
adapter or the terminal transceiver into any receptacle designated for use with the premises telephone
system .
Extending Basic Coverage Area
If the basic system does not cover enough space or major gaps exist in the coverage, you can extend
the area covered. The example in Figure 4-2 shows how to extend coverage or fill in gaps by adding a
terminal transceiver interface and an additional terminal transceiver.
Figure 4-2. Extending basic coverage
Installing Extended Basic Coverage Area
Use this procedure for installing the extended basic coverage wireless hardware.
Step-by-Step
To install the extended basic coverate area:
1. Ensure the host terminal is properly configured and connected for use as a standard POS
terminal.
See the manual provided with the host POS terminal.
2. If this is a system upgrade from the basic system, discard the single unit adapter cable. Insert one
end of the PIN pad cable, Hypercom P/N 810022-001, into the PIN pad port of the host POS
terminal. Insert the other end of the PIN pad cable into the connector marked To Terminal on the
terminal transceiver interface.
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Wireless POS Terminal Interface
3. Mount the two terminal transceivers, Hypercom P/N 020123-002, to a vertical surface. Place them
as high as possible in an area that has the best visibility from the areas where the peripheral
devices are used. Separate the transceivers as far as possible from each other while still providing
the required coverage. You may mount the transceivers by using the metal hook or the rubber
suction cups provided. An alternate method is to remove the metal hook and the rubber suction
cups, replacing them with double-sided tape. The terminal transceivers must not be mounted on
or next to metal objects.
4. Insert the male connector of the 12-foot cable from the terminal transceivers into the female
connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver
interface.
If the 12-foot cable is not long enough, it may be extended up to 1000 feet by using any four-
conductor, one-to-one standard telephone extender cable available at various electronic appliance
retail outlets.
You can also have the premises wired for extending the cables. Firms that install telephone cabling
in buildings can perform this task because the wiring is identical to a two-circuit telephone system.
WARNING
To avoid damaging the terminal transceiver unit, do not insert the cable connectors from the single unit
adapter or the terminal transceiver into any receptacle designated for use with the premises telephone
system.
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Chapter 4
Large-Area Coverage
If the area to be serviced is too large for the extended basic coverage, configure the system for large-
area coverage. (See Figure 4-3.) Add a power supply, Hypercom P/N 870003-001, to the terminal
transceiver interface. The premises wiring may be expanded to support an additional eight terminal
transceivers for a total of ten, maximizing the system for large areas or to fill in gaps in coverage.
Figure 4-3. Large area coverage
Installing Large Area Coverage
Step-by-Step
To install large area coverage:
1. Ensure the host terminal is properly configured and connected for use as a standard POS
terminal.See the manual provided with the host POS terminal.
2. Insert one end of the PIN pad cable, Hypercom P/N 810022-001, into the PIN pad port of the host
POS terminal. Insert the other end of the PIN pad cable into the connector marked To Terminal on
the terminal transceiver interface, Hypercom P/N 020192-001.
3. Mount the terminal transceivers, Hypercom P/N 020123-002, to a vertical surface. Place them as
high as possible in an area that has the best visibility from the areas where the peripheral terminal
devices are used. Separate the transceivers as far as possible from each other while still providing
the required coverage. You may mount the transceivers by using the metal hook or the rubber
suction cups provided. An alternate method is to remove the metal hook and the rubber suction
cups, replacing them with double-sided tape. The terminal transceivers must not be mounted on
or next to metal objects.
4. Insert the 24-Volt power cable from the power supply, Hypercom P/N 870003-001, into the terminal
transceiver interface receptacle marked Power. Insert the AC power cable from the power supply
into an appropriate AC receptacle.
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Wireless POS Terminal Interface
5. Insert the male connector of the 12-foot cable from the terminal transceivers into the female
connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver
interface.
If the 12-foot cable is not long enough, it may be extended up to 1000 feet by using any four
conductor, one-to-one standard telephone extender cable available at various electronic appliance
retail outlets. You can also have the premises wired for extending the cables. Firms that install
telephone cabling in buildings can perform this task because the wiring is identical to a two-circuit
telephone system.
WARNING
To avoid damaging the terminal transceiver unit, do not insert the cable connectors from the single unit
adapter or the terminal transceiver into any receptacle designated for use with the premises telephone
system.
Figure 4-4. Premises wiring diagram
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Index
I
Index
ICE 5000
power
Numerics
A
AC
Authorized Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
ICE 5500
power
C
installation
D
E
K
encryption key storage . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
L
F
FCC Rules
M
G
guide
O
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Index
P
R
S
SAM
setup procedures
ICE 5000
ICE 5500
T
Terminal Transceiver
W
Wireless POS Terminal interface
I-12
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We Welcome Your Comments
Please fax this page with your comments to Hypercom Corporation at 602.504.4990.
Document Number: 940184-003, rev B
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10.The least useful aspect of this guide is ______________________________________________ .
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