Hypercom Network Router ICE 5000 User Manual

ICE 5000/5500  
Hardware and Installation  
Operators Manual  
Document Version 1.0, Revision B  
Date: 03-07-2000  
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Hypercom Corporation  
2851 West Kathleen Road  
Phoenix, Arizona 85053  
USA  
Corporate Telephone: 602.504.5000  
Corporate Fax: 602.866.5380  
Corporate Repairs Department: 602.504.5378  
Copyright 1999-2000 by Hypercom Corporation.  
Printed in the United States of America.  
All rights reserved.  
This publication is proprietary to Hypercom Corporation and is intended solely for use by Hypercom customers. This  
publication may not be reproduced or distributed for any purpose without the written permission of Hypercom Corporation.  
The information Hypercom furnishes in this publication is believed to be accurate and reliable. However, the corporation  
assumes no responsibility for its use and reserves the right to make changes to the publication at any time without notice.  
This document applies to the Name of Software.  
Trademarks  
Hypercom and the Hypercom logo are registered trademarks of Hypercom Corporation. Integrated Enterprise Network is a  
trademark of Hypercom Corporation.  
Hypercom has attempted throughout this publication to distinguish proprietary trademarks from descriptive terms by  
following the capitalization style the manufacturer uses. Every effort was made to supply complete and correct information.  
Any error in identifying or reflecting any proprietary marks or notices is inadvertent and unintentional.  
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FCC Part 15 (ICES-003)  
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the  
FCC (ICES-003) Rules. These limits are designed to provide reasonable protection against harmful interference when the  
equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency  
energy, and if not installed and used in accordance with the instruction manual, may cause harmful interference to radio  
communications. Operation of this in a residential area is likely to cause harmful interference in which case the user will be  
required to correct the interference at his own expense.  
FCC Part 68 Requirements Notice  
This equipment complies with Part 68 of the FCC Rules. On the bottom of this equipment is a label that contains the FCC  
Registration Number and Ringer Equivalence Number (REN) for this equipment. If requested, you must provide this  
information to your telephone company.  
NOTE: REN is not required for some types of analog or digital facilities.  
This equipment uses an RJ11 jack.  
An FCC-compliant telephone cord and modular plug are provided with this equipment. It is designed to be connected to the  
telephone network or premises wiring using a compatible modular jack that is Part 68-compliant. See installation  
instructions for details.  
The REN is useful to determine the number of devices you may connect to your telephone line and still have all those  
devices ring when your telephone number is called. In most but not all areas, the sum of the RENs of all devices connected  
to one line should not exceed five. To be certain of the number of devices you may connect to your line, contact your local  
telephone company to determine the maximum REN for your calling area.  
NOTE: REN is associated with loop-start and ground-start ports. Do not use for E&M or digital ports.  
If your telephone equipment causes harm to the telephone network, the telephone company may discontinue your service  
temporarily. If possible, they will notify you in advance. However, if advance notice is not practical, you will be notified as  
soon as possible. You will be informed of your right to file a complaint with the FCC.  
Your telephone company may make changes in its facilities, equipment, operations, or procedures that could affect the  
proper functioning of your equipment. If they do, you will be notified in advance to give you an opportunity to maintain  
uninterrupted telephone service.  
If you experience trouble with this telephone equipment, please contact the Hypercom Repairs Department at (602) 504-  
5378 for information on obtaining service or repairs. The telephone company may ask that you disconnect this equipment  
from the network until the problem is corrected or until you are sure that the equipment is not malfunctioning.  
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject  
to state tariffs.  
This telephone receiver is hearing-aid compatible if applicable.  
CTR21  
The equipment has been approved to Commission Decision, CTR21, for pan-European single terminal connection to the  
Public Switched Telephone Network (PSTN). However, due to differences between the individual PSTNs provided in  
different countries, the approval does not, of itself, give an unconditional assurance of successful operation on every PSTN  
network termination point. In the event of problems, you should contact your equipment supplier in the first instance.  
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Industry Canada (IC) Notice  
NOTICE: The Industry Canada (IC) label identifies certified equipment. This certification means that the equipment meets  
telecommunications network protective, operational, and safety requirements described in the appropriate Terminal  
Equipment Technical Requirements documents. The department does not guarantee the equipment will operate to user  
satisfaction.  
Before installing this equipment, ensure that it is acceptable for connection to the facilities of the local telecommunications  
company. The equipment must also be installed using an acceptable method of connection. Compliance with these  
conditions may not prevent degraded service in some situations.  
A representative designated by the supplier should coordinate repairs to certified equipment. Any repairs or alterations to  
this equipment or any equipment malfunctions may cause the telephone communications company to request that the user  
disconnect the equipment.  
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines, and  
internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in  
rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate  
electric inspection authority or electrician, as appropriate.  
NOTICE: The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the  
maximum number of terminals that may be connected to a telephone interface. The termination on an interface may  
consist of any combination of devices subject as long as the sum of the Ringer Equivalence Numbers of all the devices  
does not exceed five.  
REN: 0.2B  
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Table of Contents  
Table of Contents  
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Table of Contents  
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ICE 5000 and 5500 Hardware and Installation Operators Manual  
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List of Figures  
List of Figures  
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Introduction  
The ICE 5000 and 5500 Hardware and Installation Operators Manual is a comprehensive guide to  
working with Hypercom® ICE 5000 and 5500 terminals.  
The ICE 5000 and 5500 terminals are part of the Hypercom Interactive Consumer Environment (ICE)  
family of touch-screen-based terminals and peripherals. All ICE terminals support traditional terminal  
functions as well as PIN pad and signature capture functionality. The ICE family employs a modular  
concept. The basic ICE unit is a multifunction peripheral for either a T7x terminal or ECR. With its  
printer and modem module attached, it becomes a fully-functional terminal and PIN pad.  
Guide Organization  
The guide contains the following chapters:  
Chapter 1, Hardware Information: General descriptions of hardware required to operate the  
ICE 5000 or 5500 terminal  
Chapter 2, Installation Procedures: Step-by-step instructions for starting the ICE 5000 or  
5500 terminal  
Chapter 3, Setup Procedures: Step-by-step instructions for procedures including  
configuration, program load, initialization, and paper loading  
Chapter 4, Wireless POS Terminal Interface: Descriptions and step-by-step instructions for  
operating the 900 MHz wireless POS terminal interface  
Who Should Use This Guide  
This guide is intended for network administrators-merchants-operators-technicians or those who  
oversee the configuration and daily maintenance of the various networks.  
Other Documentation  
When working with the ICE 5000 or 5500 terminal, the ICE 5000 PIN Pad Loader Operators Manual  
may be useful as reference material.  
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Introduction  
Guide Conventions  
This section provides information to help you understand the procedures and concepts presented in  
this guide. The following special terms and style conventions are used throughout this document:  
Component names: Special bold text highlights certain items including the names of window and dialog  
box components. This text appears in instructions for specific actions such as clicking buttons, typing  
in text boxes, and selecting from lists. For example:  
From the Main tab page of the Group Definition dialog box, click List.  
Emphasis: Emphasis is indicated by indented text. For example:  
NOTE: A note contains neutral or positive information supplementing the main text. It is often information  
that applies only to special cases.  
IMPORTANT: Important statements draw attention to information crucial to using the product successfully.  
Pay special attention to Important statements.  
Procedures: Numbered procedures have a special graphic appearing in the margin of the text. The  
words Step-by-Step also appear in bold at the beginning of the procedure. For example:  
Step-by-Step  
To perform a procedure:  
1. Follow the steps outlined in the procedure.  
2. Most procedures have at least two steps.  
a. This is a substep.  
b. Substeps must be completed in the order given.  
Step Action  
Terminal response  
1
2
Follow the steps outlined in the procedure.  
Most procedures have at least two steps.  
Clicking with the mouse: This document assumes you are using a mouse or some other pointing device  
to move within and among windows and dialog boxes. Therefore, when instructions include clicking  
an item, it means you use the mouse to move the cursor onto the desired item. You then click the  
mouse button to highlight the item or cause an action to occur. For example:  
Click the Totals check box to activate the online totals feature.  
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Introduction  
Series of actions: The greater-than sign (>) appears in procedures indicating a series of simple, related  
actions using the mouse pointer. The resulting action typically starts a utility or opens a dialog box.  
For example  
From the Term-Master main menu, click Network > Definitions’.  
Caution and Warning boxes: When you see a Caution or Warning message, read the information  
promptly and carefully before proceeding. The formats for the boxes follows.  
CAUTION  
Caution advises that a negative result such as a loss of data may occur.  
WARNING  
Warnings provide information that is essential to the safety of the user, the equipment, or both. Failure  
to do as instructed may result in physical damage.  
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C h a p t e r 1 7  
Hardware Information  
This chapter provides important information to properly set up and test both the ICE 5000 and 5500  
terminals. To prevent damage to the POS terminals and possible personal injury, be sure to read this  
document before installing the ICE terminals.  
Figure 1-1. ICE 5000 and 5500 terminals  
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Chapter 1  
General Safety Precautions  
This section describes general safety precautions that must be followed to ensure proper installation  
and maintenance of the POS product family.  
CAUTION  
Electrical Safety: Observe all normal electrical safety practices when operating any equipment attached to  
an active power source.  
Authorized Service: Only a Hypercom authorized service technician or an authorized repair station can  
perform equipment servicing, adjustment, maintenance, or repairs on the POS products.  
Electrostatic Damage: Before performing any maintenance on POS products, ensure that you wear a  
static strap and are grounded to the POS products.  
To ensure protection of the telecommunications port against lightning damage, this product requires  
connection to the building protective earthing. Therefore, the integrity of protective earthing must be  
ensured. Use only the Hypercom provided power supply and power cord. Ensure that power is supplied  
from a suitable power outlet to the supply when the terminal is connected to the telephone line  
WARNING  
Electromagnetic Compatibility: This is a Class A product. In a domestic environment, this product may  
cause radio interference, in which case the user may be required to take appropriate measures  
Danger of explosion: If the battery is installed incorrectly, it could explode. Replace only with the same or  
equivalent type recommended by the manufacturer. Dispose of used batteries according to the  
manufacturer instruction.  
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Hardware Information  
Security  
Tamper resistance is provided through the use of intrusion detectors and a secure CPU/RAM module  
that is housed in a sealed metal case. PIN encryption, MAC-ing, encryption key storage, and  
management are performed in a separate secure co-processor with its own internal RAM. To further  
prevent tampering, the entire ICE 5000 and 5500 terminal housings are ultrasonically welded and  
sealed. The ICE 5000 and 5500 terminal supports as many as three integrated Security Access  
Modules (SAMs) for various smart card solutions.  
Keyboard  
The keyboard consists of 12 keys: 10 numeric and 2 control keys.  
The keyboard provides:  
Buttons sized to meet various cardholder needs  
Audible signals that notify the cardholder of the action being taken  
Figure 1-2. Standard keyboard  
PIN Pad  
The ICE 5000 and 5500 are both a terminal and a PIN pad. The terminals contain all the necessary  
security features required for secure PIN encryption and message authentication. By allowing  
transaction entry and PIN entry through the same device, the ICE 5000 and 5500 reduces cost and  
footprint. Additionally, the ICE 5000 and 5500 both feature a touch-screen. This allows the costomer to  
activate complex applications.  
The ICE 5000 only, includes a PIN pad port allowing the attachment of either a traditional PIN pad or  
an ICE pad. An ICE pad is basically an ICE 5000 terminal without the printer and modem module. It is  
specifically programmed to function as a consumer interface device, supporting transaction selection,  
PIN pad, and signature capture functions.  
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Chapter 1  
Touch-Screen Display  
The ICE 5000 and 5500 terminals are built around a graphic touch-screen that provides a high degree  
of flexibility and an intuitive user environment. Additionally, the graphics screen can deliver advertising  
and other promotional messages directly to the consumer.  
The easy-to-operate nature of the touch-screen reduces the need for cashier training. It allows trouble-  
free operation by consumers in the PIN pad and signature capture pad modes. It also allows the support  
of complex new applications such as loyalty, which on a traditional terminal requires many keystrokes  
and long transaction entry times.  
For operation in dimly lit environments such as restaurants, the screen is equipped with a backlight.  
The standard configuration for the ICE 5000 and 5500 terminals includes a 1.7 inch by 2.6 inch graphic  
dot matrix touch screen that is capable of character, graphics, and signature display. While in character  
mode, the display resolution is 160 pixels by 80 pixels. The character display has 10 lines with 26  
characters for each line. Graphic keys displayed on the screen initiate most functions.  
NOTE: This display is configurable.  
Figure 1-3. Touch-screen display  
Magnetic Stripe Read Card Reader  
The ICE 5000 and 5500 magnetic stripe read (MSR) card reader uses Track 1 and 2. Track 3 is optional.  
Thermal Printer  
The ICE 5000 and 5500 terminals integrate a high-speed, six lines per second, thermal printer that  
provides quiet and trouble-free operation. Since the thermal printer does not use a ribbon, its support  
requirement is reduced. The small number of moving parts results in improved reliability.  
The thermal paper allows high-quality printing with a long receipt life. When using the correct paper,  
receipt life or the time before fading exceeds five years.  
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Hardware Information  
Auto Receipt Cutter  
The most troublesome component of any POS terminal is the printer. The auto receipt cutter on the ICE  
5000 and 5500 is designed to eliminate the need to manually tear the receipt. The first receipt prints  
and cuts, then the second receipt prints and cuts. Users do not have to manually tear the paper from  
the terminal, eliminating paper jams.  
High-Speed Modem  
The ICE 5000 and 5500 terminals incorporate the new Hypercom FastPOS™ 9600 bps modem. While  
fully compatible with the current 300, 1200, and 2400 bps modems, the FastPOS modem, when working  
with a FastPOS network node, provides 9600 bps throughput for transactions, batches, and software  
downloading.  
FastPOS uses a new technology to achieve 9600 bps throughput and 0.5 second training times at a  
cost that is comparable to the cost of 2400 bps modems.  
FastPOS results in faster transactions and lower transaction costs. For example, at a 5-cents-per-  
minute 800 dial rate, with a 1-second billing interval, a FastPOS transaction costs less than 0.5 cents.  
More importantly, FastPOS enables large data blocks to be transmitted without a cost penalty. Many of  
the new opportunities created by the touch screen of the ICE 5000 or 5500 become more practical when  
high-speed communications are available.  
Memory  
The ICE 5000 and 5500 terminals contain a mimimum of 1MB of RAM.  
Power Requirements  
The power requirements for the ICE terminals are 24V, .6A, 85-250 VAC, 50/60 Hz, 15VA.  
Dimensions  
The dimensions for the ICE 5000 and 5500 are shown in the following table:  
Table 1-1. Terminal dimensions  
Terminals  
Length  
Width  
Height  
ICE 5000  
9 in.  
5.33 in.  
3.5 in.  
ICE 5500  
10 in.  
5.28 in.  
2.75 in.  
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C h a p t e r 2  
Installation Procedures  
This section contains inportant information that will help properly install ICE 5000 and 5500 terminals.  
Power-Up the ICE Terminals  
Use the following procedures to power up the ICE 5000 or 5500 terminals.  
Step-by-Step  
To power up the ICE terminal:  
1. Connect the +24 Vdc power cable from the AC Adaptor to the three-pin terminal socket labeled  
POWER on the back panel of the ICE 5000 or 5500 terminals.  
2. Plug the AC Adaptor into a 110-Volt grounded power receptacle. Be sure the connector is firmly  
seated. When the power is connected successfully, the terminal beeps twice and then performs a  
self-test and diagnostic routine.  
Power socket  
Figure 2-1. ICE 5000 power socket  
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Chapter 2  
Power socket  
Figure 2-2. ICE 5500 power socket  
WARNING  
Disconnect the AC electric power before replacing the printer module.  
Do not use an adapter, a power extender adapter, a power extender cable, or an AC outlet that does not  
have a ground connection.  
Do not disassemble the AC adapter. Only a qualified service technician should service the adapter.  
The AC adapter was designed for indoor use only. Do not expose to rain or snow.  
Do not immerse in fluid.  
The reliability of electronic equipment is significantly reduced when it is powered from an ungrounded  
outlet. Power is connected to the terminal through a low-power AC adapter. Connect only one terminal to  
each AC adapter.  
Connecting the Telephone Line  
Use the following procedures to connect a telephone line to the ICE 5000 or 5500 terminals.  
Step-by-Step  
To connect a telephone line:  
1. Insert the telephone cable shipped with the ICE 5000 or 5500 terminal into a dedicated analog  
modular telephone receptacle. The use of a different cable might result in improper operation.  
2. Insert the other end of the telephone cable into the opening labeled LINE on the back panel of the  
ICE 5000 or 5500 terminal.  
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Installation Procedures  
3. Ensure that the telephone line cable latches are firmly locked into the jacks on both the ICE 5000  
or 5500 terminal and wall receptacle.  
Line port  
Figure 2-3. ICE 5000 line port  
Line port  
Figure 2-4. ICE 5500 line port  
WARNING  
Do not insert the telephone line into the Pin pad port.  
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Chapter 2  
Self-Test and Diagnostics  
Following a successful key injection, a double beep indicates that the terminal has automatically  
initiated its self-diagnostic routine.  
The software and download status of the terminal is displayed during the self-test, which lasts  
approximately four seconds. During this time, if the terminal is loaded with the security key, the displays  
shown in the following table are typical.  
Table 2-1. Self-test and diagnostics with software loaded  
Description  
Terminal response  
IDENTIFICATION  
Software: Software name and version.  
SOFTWARE  
DLL  
OS  
TERMINAL  
WAIT SELF TEST  
XX_XXXXXX  
00  
T5KBOOTXXX  
NNNNNNNN  
DLL: Tracks the number of downloads. This is  
controlled by Term-Master.  
OS: Operating System and version.  
Terminal: Terminal ID number.  
Installed memory is displayed. The display  
indicates one megabyte of memory installed.  
MEMORY PAGE STATUS:  
BOOT: XXXX  
01: AAAAAAAAAFFFFFF  
17: FFFFFFFFFFFFFF  
A memory page may be in one of the states shown in the following table.  
Table 2-2. Memory page states  
Status  
Description  
A
C
F
L
I
Active: application resident  
Corrupt: checksum error  
Free  
Lost Communication  
Inactive  
U
-
Unknown  
No fit: not available for use  
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Installation Procedures  
If the terminal is not loaded with software, the displays shown in the following table are typical.  
Table 2-3. Self-test and diagnostics when software is not loaded  
Description Terminal response  
T5KBOOT: Boot program name  
XXX: Boot program release  
T5KBOOTXXX  
WAIT SELF TEST  
The memory page status indicates that no  
program is loaded.  
MEMORY PAGE STATUS:  
BOOT: XXXX  
01: FFFFFFFFFFFFFFF  
17: FFFFFFFFFFFFFF  
PE indicates Program Error. In this case, the  
program is not loaded.  
CONFIGURE TERMINAL  
or CALL HELP - PE  
0: Restart  
1: Merchant Programming  
2: Program Load  
3: Clear Page Memory  
4: Maintenance Functions  
5: Fast Load  
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C h a p t e r 3  
Setup Procedures  
This chapter provides setup procedures for the Hypercom ICE 5000 and 5500 terminal, including the  
steps necessary for terminal configuration, program load, and initialization. Please refer to the ICE  
5000 PIN Pad Loader Operators Manual when configuring a terminal for Debit Processing.  
Configuring the ICE Terminal  
A configuration sets the parameters the ICE 5000 or 5500 uses to communicate with Term-Master.  
When the configuration is complete, the terminal is able to receive the terminal application software.  
Step-by-Step  
To configure the ICE terminal:  
Step Action  
The Idle prompt appears.  
Terminal response  
CONFIGURE TERMINAL  
OR CALL HELP - PE  
0: RESTART  
1: MERCHANT PROGRAMMING  
2: PROGRAM LOAD  
3: CLEAR PAGE MEMORY  
4: MAINTENANCE FUNCTIONS  
5: FAST LOAD  
1
MERCHANT PROGRAMMING  
TERMINAL ID NUMBER  
XXXXXXXXX  
Touch 1 on the terminal display.  
Q W E R T Y U I O P  
A S D F G H J K L  
ÏZ X C V B N M SPACE  
CANCEL  
CLEAR ENTER  
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Chapter 3  
Step Action  
Terminal response  
2
3
4
5
6
Type the terminal ID, then touch Enter on the terminal display, MERCHANT PROGRAMMING  
or press Enter on the terminal keyboard.  
INIT. TELEPHONE NO  
Ï A B C D E F  
CANCEL  
CLEAR ENTER  
Type the initialization number, then touch or press Enter.  
MERCHANT PROGRAMMING  
NMS TELEPHONE NO  
Ï A B C D E F  
CANCEL  
CLEAR ENTER  
Type the NMS number, then touch or press Enter.  
MERCHANT PROGRAMMING  
DIAL 0-TONE 1-PULSE  
Ï A B C D E F  
CANCEL  
CLEAR ENTER  
MERCHANT PROGRAMMING  
PABX ACCESS CODE  
Type 0 for tone dialing or 1 for pulse dialing, then touch or  
press Enter.  
Ï A B C D E F DEL  
CANCEL  
CLEAR ENTER  
Type a PABX code, if necessary, then touch or press Enter.  
MERCHANT PROGRAMMING  
TERMINAL ID NUMBER  
XXXXXXXXX  
Q W E R T Y U I O P  
A S D F G H J K L  
ÏZ X C V B N M SPACE  
CANCEL  
CLEAR ENTER  
7
Touch Cancel.  
The terminal displays  
the Idle prompt.  
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Setup Procedures  
Program the ICE Terminal  
A program load is required when no software is currently in the terminal. When you initiate a program  
load, the software is the only partialy loaded. Depending on the software applocation, an average  
program load takes approximately 40 minutes to complete. The initialization process loads the  
merchant-specific information in a terminal.  
MAC software is required when the ICE 5000 or 5500 supports debit processing. Please refer to the  
ICE 5000 PIN Pad Loader Operators Manual for further details.  
Step-by-Step  
To load a program into the ICE terminal:  
Step Action  
The Idle prompt appears.  
Terminal response  
PLEASE INITIALIZE  
OR CALL HELP - PE  
0: RESTART  
1: MERCHANT PROGRAMMING  
2: PROGRAM LOAD  
3: CLEAR PAGE MEMORY  
4: MAINTENANCE FUNCTIONS  
5: FAST LOAD  
1
2
Touch 2 on the terminal display.  
PROGRAM LOAD  
CORRECT?  
YES OR NO  
CANCEL  
CLEAR ENTER  
Touch Enter to continue. The following screens appear.  
PROCESSING YOUR  
REQUEST  
Please wait and  
watch for message  
The terminal checks the dial line.  
The terminal dials the host.  
CHECKING LINE  
WAITING FOR DIAL TONE  
DIALING NOW  
The terminal waits for the host to answer.  
The terminal connects to the host.  
WAITING FOR ANSWER  
TRAINING MODEM  
The terminal sends request information to the host.  
The program load begins.  
PROCESSING NOW  
LOADING MEM XX XXXX  
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Chapter 3  
Initialize the ICE Terminal  
After the terminal receives a new program load, an initialization is required to start the terminal  
operations. In other cases such as a new card type, an initialization is requested to update the terminal  
parameters. An initialization takes approximately 30 seconds to complete.  
During an initialization, the terminal automatically connects to the initialization host to receive the  
downloading of the initialization parameters, known as the terminal profile.  
Step-by-Step  
To initialize an ICE terminals:  
Step Action  
After a program load, the terminal displays the following  
Terminal response  
MAIN  
prompt.  
TERMINAL  
TESTS  
SETUP  
SUPERVISOR  
INITIALIZE  
1
2
Touch Initialize on the terminal display.  
CORRECT?  
YES OR NO  
Touch Yes. The following screens appear.  
COMMS  
Dialing now  
The terminal dials the host.  
COMMS  
Processing now  
The terminal sends request information to the host.  
Transaction Complete  
The transaction is complete.  
The terminal displays  
the Idle prompt.  
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Setup Procedures  
Loading Printer Paper  
Use the following procedures to install paper in the ICE 5000 or 5500 terminal.  
ICE 5000  
To properly install the printer paper into the termial, read the following steps carefully.  
Step-by-Step  
To load the printer paper in the ICE 5000:  
1. Open the paper door on the back of the ICE 5000 printer.  
Figure 3-1. ICE 5000 printer paper door open  
2. Place the paper roll into the printer paper cover, making sure the printer paper unrolls from under  
the roll, not over the top, and has a straight-line path into the printer paper-feed mechanism.  
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Chapter 3  
3. Place the end of the paper in the paper guide. The printer then automatically feeds the paper. If  
the printer does not automatically feed the paper, proceed with step 4. Otherwise, proceed to step  
Figure 3-2. ICE 5000 printer paper installation  
Figure 3-3. ICE 5000 Printer paper installation complete  
4. Touch Press here for Menu on the terminal display.  
5. Touch Other. The Main prompt appears.  
6. Touch Setup. The Other prompt appears.  
7. Touch Printer. The Printer prompt appears.  
8. Touch Paper Feed. Continue to touch Paper Feed until the paper feeds through the printer tear bar.  
9. Close the paper door.  
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Setup Procedures  
ICE 5500  
To properly install the printer paper into the termial, read the following steps carefully.  
Step-by-Step  
To load the printer paper in the ICE 5500:  
1. Open the printer paper cover on the back of the ICE 5500 printer.  
Figure 3-4. ICE 5500 printer paper door open  
2. Place the paper roll into the printer paper holder, make sure the printer paper unrolls from under  
the roll, not over the top, and has a straight-line path into the printer paper-feed mechanism.  
3. Place the end of the paper in the paper guide. The printer then automatically feeds the paper. If  
the printer does not automatically feed the paper, proceed with step 4. Otherwise, proceed to step  
10.  
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Chapter 3  
Figure 3-5. ICE 5500 printer paper installation  
Figure 3-6. ICE 5500 Printer paper installation complete  
4. At the main terminal display, touch Terminal Menu.  
5. Touch the arrow. The Terminal Main menu prompt appears.  
6. Touch Setup. The Setup menu appears.  
7. Touch Printer. The Printer prompt appears.  
8. Touch Paper Feed. The Paper Feed menu appears.  
9. Touch Paper Feed until the paper feeds through the printer tear bar.  
NOTE: If the printer fails to advance the paper, you may need to check the printer ON/OFF settings.  
Complete the following steps to verify the settings.  
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Setup Procedures  
a. At the main terminal display, touch Terminal Menu.  
b. Touch the arrow. The Terminal Main menu prompt appears.  
c. Touch Setup. The Setup menu appears.  
d. Touch Printer. The Printer prompt appears.  
e. Touch On/Off. The Printer Toggle menu prompt appears. The menu displays Printer is  
disabled. Enable?.  
f. Touch Yes. The terminal changes the printer settings to Enabled and returs to the main menu.  
Repeat steps 4 through 9.  
10. Touch Quit. The system returns to the main terminal menu.  
11. Close the printer paper cover.  
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C h a p t e r 4  
Wireless POS Terminal Interface  
This section applies only for the ICE 5000 terminal, this does not apply to the ICE 5500 terminal.  
The ICE 5000, 900 MHz wireless POS terminal interface system offers a high level of customer  
convenience and reduces the time required to process a POS transaction. Because customers see the  
process, they have control of the financial transaction and feel an added sense of security. The host  
POS terminal and peripheral POS devices provide data encryption.  
Function Blocks  
The 900 MHz wireless POS terminal interface consists of the following functional blocks:  
Host terminal: This only applies to the ICE 5000.  
Terminal transceiver interface: Hypercom model FTI01 or for use with a single terminal  
transceiver, a Hypercom adapter cable, P/N 810170-001.  
Terminal transceiver: Hypercom model FXV01.  
Customer premises wiring: If required.  
Peripheral terminal device: This may be any Hypercom POS terminal or POS terminal  
accessory such as a PIN pad or signature capture device, with a compatible optional wireless  
transceiver installed. An example is an ICE POS terminal with an optional FXI01 module and  
appropriate software installed.  
Operation  
The ICE 5000 900 MHz wireless POS terminal interface system is designed to be transparent to the  
user. The peripheral device operates with a wireless POS terminal interface system in the same way as  
when a cable connection exists between a peripheral POS device and a host POS terminal.  
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Chapter 4  
Instructions to the User  
This equipment was tested and found to comply with the limits for a class B digital device, pursuant to  
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful  
interference in a residential installation. This equipment generates, uses, and can radiate radio  
frequency energy. If not installed and used in accordance with the instructions, the equipment may  
cause harmful interference to radio communications. However, there is no guarantee that interference  
will not occur in a particular installation. If this equipment does cause harmful interference to radio or  
television reception, determined by turning the equipment off and on, the user is encouraged to try to  
correct the interference by one or more of the following measures:  
Reorient or relocate the receiving antenna  
Increase the separation between the equipment and receiver  
Connect the equipment to an outlet on a circuit different from that the receiver is connected to  
Consult the dealer or an experienced radio or TV technician for help  
This equipment is certified to comply with the limits for a class B computing device, pursuant to FCC  
Rules. To maintain compliance with FCC regulations, shielded cables must be used with this equipment.  
Operation with non-approved equipment or unshielded cables is likely to result in interference to radio  
and TV reception. The user is cautioned that changes and modifications made to the equipment without  
the approval of the manufacturer could void user authority to operate this equipment.  
This class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment  
Regulations.  
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Wireless POS Terminal Interface  
Basic System  
Figure 4-1 shows the basic ICE configuration. The terminal transceiver should be less than 100 feet  
from the peripheral terminal device. This short range reduces the possibility of interference with other  
communication systems using the same radio spectrum. Causing such interference is a violation of  
FCC regulations.  
Figure 4-1. Basic configuration  
Basic System Installation  
Use the following procedure to install the basic system wireless hardware.  
Step-by-Step  
To install the basic system:  
1. Ensure the host terminal is properly configured and connected for use as a standard POS  
terminal.  
See the manual provided with the host POS terminal.  
2. Insert the male end of the single unit Hypercom adapter cable, Hypercom P/N 810170-001, into  
the PIN pad port of the host terminal.  
3. Mount the terminal transceiver, Hypercom P/N 020123-002, to a vertical surface. Place it as high  
as possible in an area that has the best visibility from the area where the peripheral terminal  
devices are used. You may mount the transceiver by using the metal hook or the rubber suction  
cups provided. An alternate method is to remove the metal hook and the rubber suction cups,  
replacing them with double-sided tape. The terminal transceiver must not be mounted on or next  
to metal objects.  
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4. Insert the male connector on the 12-foot cable from the terminal transceiver into the female  
connector on the single-unit adapter cable.  
5. If the 12-foot cable is not long enough, it may be extended up to 100 feet by using any six-  
conductor, one-to-one standard telephone extender cable available at various electronic appliance  
retail outlets. The cable may be extended up to 1000 feet by substituting a terminal transceiver  
interface for the single unit adapter cable.  
WARNING  
To avoid damaging the terminal transceiver unit, do not insert the cable connectors from the single unit  
adapter or the terminal transceiver into any receptacle designated for use with the premises telephone  
system .  
Extending Basic Coverage Area  
If the basic system does not cover enough space or major gaps exist in the coverage, you can extend  
the area covered. The example in Figure 4-2 shows how to extend coverage or fill in gaps by adding a  
terminal transceiver interface and an additional terminal transceiver.  
Figure 4-2. Extending basic coverage  
Installing Extended Basic Coverage Area  
Use this procedure for installing the extended basic coverage wireless hardware.  
Step-by-Step  
To install the extended basic coverate area:  
1. Ensure the host terminal is properly configured and connected for use as a standard POS  
terminal.  
See the manual provided with the host POS terminal.  
2. If this is a system upgrade from the basic system, discard the single unit adapter cable. Insert one  
end of the PIN pad cable, Hypercom P/N 810022-001, into the PIN pad port of the host POS  
terminal. Insert the other end of the PIN pad cable into the connector marked To Terminal on the  
terminal transceiver interface.  
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Wireless POS Terminal Interface  
3. Mount the two terminal transceivers, Hypercom P/N 020123-002, to a vertical surface. Place them  
as high as possible in an area that has the best visibility from the areas where the peripheral  
devices are used. Separate the transceivers as far as possible from each other while still providing  
the required coverage. You may mount the transceivers by using the metal hook or the rubber  
suction cups provided. An alternate method is to remove the metal hook and the rubber suction  
cups, replacing them with double-sided tape. The terminal transceivers must not be mounted on  
or next to metal objects.  
4. Insert the male connector of the 12-foot cable from the terminal transceivers into the female  
connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver  
interface.  
If the 12-foot cable is not long enough, it may be extended up to 1000 feet by using any four-  
conductor, one-to-one standard telephone extender cable available at various electronic appliance  
retail outlets.  
You can also have the premises wired for extending the cables. Firms that install telephone cabling  
in buildings can perform this task because the wiring is identical to a two-circuit telephone system.  
WARNING  
To avoid damaging the terminal transceiver unit, do not insert the cable connectors from the single unit  
adapter or the terminal transceiver into any receptacle designated for use with the premises telephone  
system.  
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Chapter 4  
Large-Area Coverage  
If the area to be serviced is too large for the extended basic coverage, configure the system for large-  
area coverage. (See Figure 4-3.) Add a power supply, Hypercom P/N 870003-001, to the terminal  
transceiver interface. The premises wiring may be expanded to support an additional eight terminal  
transceivers for a total of ten, maximizing the system for large areas or to fill in gaps in coverage.  
Figure 4-3. Large area coverage  
Installing Large Area Coverage  
Step-by-Step  
To install large area coverage:  
1. Ensure the host terminal is properly configured and connected for use as a standard POS  
terminal.See the manual provided with the host POS terminal.  
2. Insert one end of the PIN pad cable, Hypercom P/N 810022-001, into the PIN pad port of the host  
POS terminal. Insert the other end of the PIN pad cable into the connector marked To Terminal on  
the terminal transceiver interface, Hypercom P/N 020192-001.  
3. Mount the terminal transceivers, Hypercom P/N 020123-002, to a vertical surface. Place them as  
high as possible in an area that has the best visibility from the areas where the peripheral terminal  
devices are used. Separate the transceivers as far as possible from each other while still providing  
the required coverage. You may mount the transceivers by using the metal hook or the rubber  
suction cups provided. An alternate method is to remove the metal hook and the rubber suction  
cups, replacing them with double-sided tape. The terminal transceivers must not be mounted on  
or next to metal objects.  
4. Insert the 24-Volt power cable from the power supply, Hypercom P/N 870003-001, into the terminal  
transceiver interface receptacle marked Power. Insert the AC power cable from the power supply  
into an appropriate AC receptacle.  
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Wireless POS Terminal Interface  
5. Insert the male connector of the 12-foot cable from the terminal transceivers into the female  
connectors marked Terminal Transceiver 1 or Terminal Transceiver 2 on the terminal transceiver  
interface.  
If the 12-foot cable is not long enough, it may be extended up to 1000 feet by using any four  
conductor, one-to-one standard telephone extender cable available at various electronic appliance  
retail outlets. You can also have the premises wired for extending the cables. Firms that install  
telephone cabling in buildings can perform this task because the wiring is identical to a two-circuit  
telephone system.  
WARNING  
To avoid damaging the terminal transceiver unit, do not insert the cable connectors from the single unit  
adapter or the terminal transceiver into any receptacle designated for use with the premises telephone  
system.  
Figure 4-4. Premises wiring diagram  
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Chapter 4  
Installation Examples  
Figures 4-5 through 4-7 are installation examples.  
Figure 4-5. Basic system example  
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Wireless POS Terminal Interface  
Figure 4-6. Extended basic example  
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Chapter 4  
Figure 4-7. Large area example  
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Index  
I
Index  
ICE 5000  
power  
Numerics  
A
AC  
ICE 5500  
power  
C
installation  
connecting the telephone line . . . . . . . . . . . . . . . . . 2-2  
D
E
K
L
F
FCC Rules  
M
G
guide  
O
one-to-one standard phone cable . . . . . . . . . . . . . . . . . . 4-5  
940184-003, rev. B  
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Index  
P
R
S
SAM  
setup procedures  
ICE 5000  
ICE 5500  
T
Terminal Transceiver  
W
Wireless POS Terminal interface  
I-12  
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We Welcome Your Comments  
Please fax this page with your comments to Hypercom Corporation at 602.504.4990.  
Document Number: 940184-003, rev B  
1. In one word, how would you describe this guide? _____________________________________  
2. How do you use this guide?  
I read it from beginning to end.  
I read only the sections that relate to my immediate needs.  
I read only the sections that relate to my job.  
3. Where do you usually look first to find information in this guide?  
Table of contents  
Index  
Search through the pages until I find what I am looking for  
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2
3
6. How easily can you follow the instructions described in this guide?  
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9. The best aspect of this guide is ___________________________________________________ .  
10.The least useful aspect of this guide is ______________________________________________ .  
Additional comments:  
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Document Number 940184-003, rev B  
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