Instructions for Installation and Use
6kg Washer Dryer
Ultima
To the Installer:
Before installation, fill in the product details on the back cover of this
book. The information can be found on the rating plate.
To the User:
You must read these instructions prior to installing and using the
appliance and then retain them for future reference.
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Contents
WASHER DRYER
GB
Description, 2
Wash Labels Explained, 4
Installation, 5-8
Unpacking
Remove the transit fixings
Location
Levelling
Water connection
Drainage connection
Electrical connection
Before you start using your machine
Control Panel Features, 9
Programmes and Option Modifiers, 10-16
Starting a wash and dry programme
Drying
Programme table
Special features
Option modifiers
Detergents and Laundry, 17
Detergent dispenser
Care and Maintenance, 18
Cleaning your machine
Fuses
Changing the plug
Precautions and Advice, 19-20
General safety
Saving energy and respecting the environment
Disposal
Safety advice
Technical details chart
Something Wrong? - Troubleshooting, 21-23
Service, 24
Before calling for assistance
Spare parts
Key Contacts
! Keep this instruction book on hand in order to refer to it when necessary. Take it with you when you move,
and should you sell this appliance or pass it on to another party, make sure that this booklet is supplied
along with the appliance so that the new owner may be informed about warnings and suggestions on how
the machine works.
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Wash Labels Explained
GB
The number inside the wash tub shows the maximum water temperature, in ˚C.
If there are no bars, the garment can be spun and rinsed as normal.
One bar indicates a reduced spin speed programme should be used.
Two bars mean the clothes need a mild wash action, but can be spun and rinsed normally. Such
items should not be wrung out by hand.
If the tub contains a hand, wash the item on a Hand Wash programme.
A triangle means that you can safely use a cold, dilute solution of bleach.
A triangle with a cross over it means the item cannot be bleached.
A circle inside a square means you can tumble dry the garment.
The dots indicate temperature
- one dot for lower heat.
- two dots for higher heat.
A cross over this symbol shows you should not tumble dry the garment.
A circle means the garment is suitable for dry-cleaning.
A letter inside the circle is to tell the dry-cleaner which chemical wash and method to use.
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Installation
4. Remove the
polystyrene base.
! Read these instructions carefully: the following
pages contain important information on installation
and suggestions on how the appliance works.
GB
s
Unpacking
1. Using scissors, cut
carefully along one corner
post to remove the film.
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! This is a part of the
polystyrene base and
should have stayed intact
when you removed the
base.
! If it has broken off and
is still in the machine...
remove it... while the
machine is still laying on
its side on the top cap.
2. Lift off the polystyrene
top cap and remove the
four corner posts.
! IMPORTANT check
when unpacking your
machine:
5. Stand the machine
upright.
! We recommend that a
second person helps to raise
and lower the machine.
3. Carefully lay the left
side of the machine down
onto the top cap.
! We recommend that a
second person helps to raise
and lower the machine.
! Continue to read the rest
of these instructions
carefully; the following
pages contain important
information on installation
and troubleshooting.
! Protect the environment - please dispose of the
packaging material carefully and considerately.
5
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Installation
3. Hold, slide sideways and pull to
remove.
Remove the transit fixings
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IMPORTANT: Follow these instructions to remove the
TWO transit fixings (see Description for location).
! Situated one either
side of the rear panel,
BOTH transit bolts
MUST be removed
before use.
4. For safety, insert one of the
the plastic covers (supplied with
your machine) over the hole.
! Repeat steps 1 to 4 to remove the second transit bolt.
! Packaging materials are not children's toys.
Location of transit bolts.
! Failure to do so may cause damage to your machine.
! It is important the TWO transit fixings come out intact.
Location
Where you install your machine will affect its
performance:
! Be sure to remove TWO bolts,
TWO washers, TWO rubber
grommets and TWO nylon
spacers (see pic).
! For your safety and to comply with electrical
regulations, seek professional advice if you want to
install your machine in a bath or shower room.
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Make sure that the electrical socket and water
taps are easily accessible. You should switch off
the machine’s electrical and water supplies
when you are not using it for extended periods.
1. Unscrew the bolt using a
13mm spanner.
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Make sure that you allow enough space for the
machine. Select a space at least 60cm wide,
60cm deep and 85cm high. Also leave enough
space to open the door fully, so that you can load
and unload it easily.
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Where possible, the machine should be positioned
on a solid floor to minimise vibration.
2. STOP when 3 threads can be
seen.
! Take care when you move the machine not to rip any
floor coverings. The weight of the machine may cause
indentations in some floor coverings.
Did you know?...
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...the transit fixings are fitted to ensure that your machine is undamaged during delivery.
...both of the transit fixings MUST BE removed before using the machine, be sure to remove TWO bolts,
TWO washers, TWO rubber grommets and TWO nylon spacers, not doing so will lead to excessive
vibration, movement of the machine and could eventually lead to internal damage.
...the majority of problems with noisy machines are due to the transit fixings not being removed.
...you will be charged for a service engineers visit if a problem with your machine is caused by incorrect
installation or misuse.
G
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Installation
1. Screw the ‘Y’ piece connector onto the cold water
supply until tight.
Levelling
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2. Fit a 3/4" sealing cap to the hot water supply, to
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Your machine will be noisy if the two front feet are not
adjusted so that the machine stands firm and level.
! The machine must be levelled from side to side and
from front to back.
prevent unused supply leaking.
3. Turn ON the COLD water supply tap and check for
leaks, tighten if necessary.
4. Leave the unused HOT water supply turned OFF.
1. Move your machine into its final location, taking
care not to trap or kink the hoses.
2. Turn one or both front feet
anti-clockwise by hand until the
feet cannot be turned any more.
When adjusting the feet, use a
spirit level to check the machine
stands level, from side to side
and from front to back.
C
! We recommend fitting a 3/4" sealing cap
to the hot water supply tap (if present), to
ensure there are no leaks. Sealing caps
can be purchased from Hotpoint Service
on 08709 077 077 or all good DIY and
Plumbing outlets.
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Benefits of cold fill
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Modern detergents are designed to give the best
The spring on each foot will stop
them coming loose.
cleaning results at low temperatures. Biological
detergents contain enzymes which are active
between 30˚C and 53˚C, giving greater results at
lower temperatures.
Cold water relaxes fabrics, whilst hot water can
seal in stains.
! If it is placed on a fitted or loose carpet, adjust the
feet in such a way as to allow enough room for
ventilation beneath the machine.
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Improved stain removal with cold water.
Water Connection
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The most commonly used programme at present is
40˚C, which will take on cold water even if hot and
cold were available.
You can heat the water required to finish the wash
cycle, which makes it more economical than taking
water heated in a tank by an immersion heater or
gas boiler.
Connecting the cold water inlet hoses with the ‘Y’
piece connector.
! Remember: please use the new hoses supplied,
fitted to the machine. Old hoses may cause leaks due
to worn out washers or may be split due to water
pressure.
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! Remember: This is a cold-fill machine... BOTH fill
hoses (blue connectors) fitted to the rear of the
machine MUST be connected to the COLD water
supply (via the ‘Y’ piece connector).
! Before making connections to the cold water
supply, allow the water to run freely from the supply
tap until it is perfectly clear.
Hints and tips
! Make sure there are no kinks or bends in the hose.
! The water pressure at the supply tap must be within
the values indicated in the Technical Details table
(see page 20).
! If the water inlet hoses are not long enough, you can
purchase an extended hose from Hotpoint Service on
08709 077 077.
COLD
WATER
SUPPLY
! Always use a new inlet hose.
! Check the water inlet hose at least once a year,
replace if cracked as worn hoses could split under
water pressure.
‘Y’ piece connector
! Turn on the water supply and check that the
connections do not leak. If there is a leak, turn off
the water supply, disconnect the hoses and check
that the sealing washers are in place. Refit the hoses
and turn on the water supply.
Cold water fill hose (Blue Connectors)
Did you know?...
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...the most common cause of problems with water connection is that the customer has not turned the
supply tap on..
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...it is very important to ensure that your hoses or cables are not kinked or squashed when the machine
is pushed back into its location, as this can lead to your machine failing to fill or empty the water.
...the majority of problems with noisy machines are due to the feet not being adjusted correctly to
level the machine.
G
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Installation
Drainage Connection
Electrical connections
GB
Before plugging the appliance into the mains socket,
make sure that:
! Although you may need to move the hooked end
support along the grey drainage hose, DO NOT remove
it.
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the socket is earthed and in compliance with the
applicable law.
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the socket is able to sustain the appliances
maximum power load indicated in the Technical
Details table (see page 20).
the supply voltage is included within the values
! Whichever drainage method you use, make sure that
the hooked end support is fixed level to, or above the
‘Plumbing Indicator Line’ (see Description page 2).
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indicated in the Technical Details table (see page 20).
the socket is compatible with the machines plug.
We recommend one of the following:
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If this is not the case, replace the socket or the
plug, ensuring a 13A fuse is fitted.
Standpipe method:
1. Make sure the standpipe
height is a minimum 500mm up to
Hooked end
support
! The machine should not be installed in an outdoor
environment, not even when the area is sheltered,
because it may be very dangerous to leave it exposed
to rain and thunderstorms.
! When the machine is installed, the mains socket
must be within easy reach and should be connected to
a suitable electrical supply.
! Do not use extensions or multiple sockets.
! The power supply cable must never be bent or
dangerously compressed.
! The power supply cable must only be replaced by an
authorised serviceman.
a maximum 1200mm from the
floor.
2. Insert the drainage hose
approximately 100mm into the
minimum:
500mm
maximum:
1200mm
standpipe.
Under sink method:
1. Cut off the blocked end of the
under sink drainage unit, or
remove the blanking plug if fitted.
! The company denies all liability if and when these
standards are not respected.
2. Fix the hooked end support a
minimum of 800mm from the
floor.
Before you start using your machine
The first wash cycle
Once the appliance has been installed and before you
use it for the first time, run a wash cycle without
detergent and no laundry. This will check your
installation, connections and drainage and will
thoroughly clean the interior before you carry out an
actual wash programme on your laundry.
Hose clip
3. Use a hose clip (eg. a jubilee
clip) to securely attach the grey
drainage hose end to the under
sink drainage unit.
minimum:
800mm
from floor
This will take approximately 21/2 hours to complete.
! Run the 95˚ White Cotton programme 'B', without
laundry and without detergent.
! During this cycle check for any leaks from under the
machine. If present ensure all hoses are securely
tightened.
Did you know?...
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...it is very important to ensure that your hoses or cables are not kinked or squashed as this can lead
to your machine failing to fill or empty the water.
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G
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...it is very important to respect the dimensions given within the drainage connection methods (see above).
...if using the undersink drainage method remember to cut off the blocked end, or remove the blanking plug.
...you will be charged for a service engineers visit if a problem with your machine is caused by incorrect
installation or misuse.
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Control Panel Features
Ultima
GB
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On/Off
light
ON/OFF Pause
button
Status indicator
lights
LCD display
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Option
buttons
START/CANCEL
button
Detergent dispenser
drawer
Programme selector
buttons
Ultima control panel features
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Option buttons: To select the options available (see Programme Table and Option Modifiers).
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LCD display: Shows all information relating to your programme selections: wash temperature and spin speed,
chosen options, along with time remaining. It will also indicate if the door is locked (when ‘keyhole’ symbol lit,
the door cannot be opened) and the stage of the programme the machine has reached (wash, rinse or spin).
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ON/OFF Pause button: To turn the washing machine on and off. If pressed when the machine is running the
programme will be paused, press again and the machine will restart.
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ON/OFF light: Shows that the machine is in use or is on ready for you to select a programme.
START/CANCEL button: To start the selected programme - or to cancel a running programme, if incorrect
settings were selected.
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Programme selector buttons: To select the programme you require. Press the button the required number
of times to select the programme you want (For more information please see ‘Starting a wash programme’
section, Programmes and Option Modifiers).
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Starting a Programme
9. In addition to showing you all
information relating to your
Starting a typical wash and dry programme
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programme selections, the LCD
display will show you the stage
of a programme in progress, the
1. Switch the machine on by
pressing the ON/OFF Pause
button.
time remaining until the end of a
programme in hours and minutes (counting down
each minute) and the door lock status.
- If ‘Time Delay’ option was selected the display will
show the time remaining until the start of the wash
programme in hours (counting down each hour).
2. Sort your laundry into groups
by washcare labels. Load the
machine.
Close the machine door by
pushing it until it clicks.
10. Start the programme by
pressing the START/CANCEL
button for at least 3 seconds.
3. Add detergent and fabric
conditioner to the dispenser
drawer.
! The ‘Door Locked’ indicator, will light up.
! Refer to detergent
manufacturer’s dosage
instructions.
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To stop/change a programme once the machine
has started:
- Press the START/CANCEL button until a beep is
heard.
- The machine will start to empty.
When the machine has finished emptying:
- Selector the new programme required (you may need
to add detergent).
4. Select the programme:
- press the programme
selector button the required
number of times (see
Programme Table).
- Press the START/CANCEL button to start the
new programme.
! The LCD display will change on
each press to show the
11.During the programme,
the status indicator lights will
show you what stage in the
programme the machine has
reached (wash, rinse, spin, dry).
temperature of the selected programme.
5. Select any optional wash
feature(s) (see Option Modifiers)
you require by pressing the
appropriate button(s).
12. A short time after the programme has finished
the ‘Door Locked’ indicator will go out and you can
open the machine door.
- Indicator lights on the LCD
display will show what you have
chosen.
13. Switch the machine off by pressing the ON/OFF
Pause button.
6. Reduce the wash temperature of your selected
programme:
- Press the Temp button, each press will reduce the
wash temperature by 5˚C.
The new temperature will be shown in the LCD display.
7. Reduce the spin speed of your selected
programme:
- Press the Spin button, each press will reduce the
spin speed.
! Do not allow children to play with the machine or
tamper with the controls.
! Do not overload the machine. This may damage the
laundry and reduce the quality of the wash.
The maximum load (Cotton) is 6kg WASH / 5kg DRY.
! Do not try to open the dispenser drawer during any
programme.
The new spin speed will be shown in the LCD display.
8. Select drying time or level choose either:
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Auto ‘Sensor Dry’ - Press the Sensor Dry
button once, ‘Auto’ will appear in the display.
! Do not try to open the machine door when the ‘Door
Locked’ indicator is lit.
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Timed drying - Press the Timed button, until
the required time is shown in the display.
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Drying
Setting drying programmes
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Independent drying only programme:
1.
Remove the wet laundry and in drum dosing ball (if used) until the correct ‘Drying Weight Load’
(see Drying table, below) is left in the drum.
Close the door until it clicks shut.
2.
3.
Press the ON/OFF Pause button to turn the machine on (‘On’ shows on the display).
If drying cottons: select HIGH HEAT (see Option modifiers) by pressing the Drying Heat option button:
- ‘High Heat’ will illuminate on the display.
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4.
5.
Set the required drying time or autodry option (see Drying options, below).
When all selections have been made press the START/CANCEL button.
- The ‘Door Locked’ indicator light will illuminate on the display showing the door is locked.
A short time after the programme has finished the ‘Door locked’ indicator light will go out and the door
can be opened.
6.
*for smaller loads reduce the drying time accordingly.
Drying table
Fabric
Programme
Dry Weight load
Heat setting
Time Setting*
(approx)
max.
3 hours
High Heat
Low Heat
5kg max.
3kg max.
Cottons
B,C,D,E & F
G & K
max.
2 hours
Synthetics
!
It is recommended that you separate your drying loads into similar fabric types, as this will increase
the drying efficiency.
Drying options
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Timed Drying programmes:
Where you can select the length of the drying time suitable for your load.
-
-
Press the Timed button twice and ‘3:00’ will appear on the display, indicating 3 hours drying time.
Each subsequent press of the Timed button will reduce the drying time shown on the display in
30 minute increments until ‘0:30’ (30 minutes) is displayed.
-
Pressing the Timed button again after ‘0:30’ is displayed cancels the drying programme, ‘Off’ will
appear on the display, no drying programme is selected.
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Auto Drying programme ‘Sensor Dry’:
When selected the machine will automatically sense when the laundry is dry and switch off.
- Press the Sensor Dry button to select the dryness level required (see Table below):
Press
button
Display window shows
Fabric
Maximum dry
weight load
Cupboard Dry
Hanger Dry
Once
Twice
1kg - 5kg
Three times
Iron Dry
!
Remember, with both the ‘Timed Drying’ programme and the Auto ‘Sensor Dry’ programme, the Drying Heat
option needs to be selected if drying non-delicate loads (eg. Cottons).
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Drying
Important information
GB
Operating the machine
!
!
!
!
To improve the life expectancy of your machine, it is recommended that you do not stop or cancel your
programme during the drying cycle.
It is recommended that you allow the programme to complete its full cycle, which includes completing the
‘cool tumble’.
A 20 minute ‘cool tumble’ is included at the end of drying, allowing fabrics to cool down, minimising
creasing - The load may still be warm when removed from the machine.
If your machine is not permanently plumbed in, turn on the cold water supply and hook the drain hose over the
sink to enable the condensing action to work.
!
!
!
!
!
The dryer is intended for use only where water is used for the cleaning process.
Be careful not to touch the drum at the top, as this area does get hot during drying.
On no account should liquid fabric conditioner be added during the drying process.
Misuse of the dryer may create a fire hazard.
Select HIGH heat by pressing the ‘Drying Heat’ option button (‘High Heat’ will show in Display).
- If this option is not selected the programme will automatically default to low heat (‘Low Heat’ will show
in Display).
- If High Heat is selected, pressing the ‘Drying Heat’ option button again will select Low Heat.
!
!
A spin cycle may be carried out during the drying programme.
Your machine is fitted with a revolutionary self-clean filter, which will flush with water during drying - therefore
you may hear water entering the machine during the drying cycle.
Drycare tips
Items not suitable for tumble drying:
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Garments with the ITCL code -
DO NOT TUMBLE DRY.
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Woollens.
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Large, bulky items eg. quilts, bedspreads, pillows etc... expand when dry, preventing air flow through the
machine.
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Items containing plastic film, foam rubber or rubber like materials eg. pillows, cushions, PVC rainwear or
inflammable articles which contain inflammable substances eg. towels contaminated with hair lacquer,
Fibreglass (eg. some types of curtains).
G
G
Items which have been dry cleaned.
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Programme Table
Programme Table *Programme setting for test in accordance with IEC 50229 and EN 50229
GB
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a
A
T
A
A
A
A
A
A
D
D
r
r
-
-
-
-
-
s
a
D
m
a
U
C
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s
o
ems
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e
C
S
u
S
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f
R
RinseHold,
3
5
6
2
4
d
,
,
,
,
e
e
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e
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Option Modifiers and
Special Features
Special features
GB
! Not all special features can be used on all programmes - (see Programme Table for option availability).
G
Fast Wash:
The Fast Wash programmes are designed for lightly soiled loads delivering quick results for smaller loads, using
less energy. For loads with stains or increased soil levels which require deeper cleaning, use the standard or
intensive wash cycles.
G
Wash & Dry:
On most programmes a wash cycle can be immediately followed by a drying cycle. To select this simply select
the desired wash programme and then select a drying time or an auto dryness level and the appropriate
temperature for the drying cycle (default is LOW heat, press the Drying Heat option button for cottons).
Press the START/CANCEL button and the wash cycle will start and when complete, the drying cycle will automatically
commence.
Note: The maximum capacity for a Wash & Dry load is:
- Cottons
- Synthetics
5kg
3kg
G
Handwash:
A gentle action programme for delicate items and items labelled as hand wash only.
Not for Wool or Silk garments (use the special programmes for those materials).
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Handwash Wool Approved:
The wool wash cycle on Hotpoint machines has been tested and approved by the Woolmark Company for washing
garments labelled as ‘hand wash’, provided that the ‘garments’ are washed in accordance to the instructions
issued by the manufacturer of this machine.
- Select the wool programme (see Programme Table and Option Modifiers).
! We recommend using a wool wash liquid when using Wool programmes.
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Super Silent Wash:
Using the latest brush-less electric motors and damper technology the noise levels during the washing phase
are significantly lower than a conventional machine.
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LCD Display
Shows all information relating to your programme selections. Also indicating the stage of a programme in
progress.
If Time Delay is selected, this shows the time remaining until the start of the wash programme in hours –
counting down each hour.
It also displays which option modifiers have been selected, the door lock status and the time to end of the wash
programme in hours and minutes counting down each minute.
! Please note time can go up as well as down depending on load absorbency, load size and water temperature.
Note: We recommend that if you use colour catcher sheets in your appliance that these only be used inside
a wash bag, as otherwise they can affect the performance of your machine.
Did you know?…
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… when an option button is selected the corresponding light is illuminated.
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… if the option selected is incompatible with the programme selected, the button will flash and the option will
not be enabled.
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… if you set an option that is incompatible with an option selected previously, only the last option selected will
be enabled.
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Option Modifiers and
Special Features
Option modifiers
GB
s
! Not all options can be used on all programmes - (see Programme Table for option availability).
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Time Saver:
Use this option to reduce the time of a wash programme.
Press the timer Saver button, once, before the wash programme is started.
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Reduced Creases:
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Selecting this option will run the wash programme with a more gentle action and lower spin speed, in addition
to carrying out an additional rinse to ensure your laundry has fewer creases and will require less ironing.
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Rinse Hold:
Selecting this option will pause the cycle in the final rinse with the fabric conditioner keeping the laundry
fresh until you are ready to complete the programme. The Rinse Hold light will flash to indicate the cycle is
paused. The machine will stay in this state, tumbling the load occasionally until either the START/CANCEL
button is pressed or the Rinse Hold button is pressed again to continue the cycle.
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Mini Load:
Use this option for smaller loads less than the capacity listed for the material and programme type (see
Programme Table). This option reduces water consumption and washing time, saving energy when washing
smaller loads.
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Time Delay:
Use this option to delay the programme start by up to 24 hours. The LCD display will show the delay chosen.
Each press of the button increases the Time Delay in increments of 1 hour. If you press the button again
after 24 shows on the display the machine will reset the Time Delay and show ‘OFF’ on the display, pressing
the button after this will start the Time Delay selection from 1 hour.
Once the countdown reaches zero the programme will start.
G
Variable Temperature:
Use this option to reduce the wash temperature below the maximum for the programme you have chosen.
- Each press of the Temp button will reduce the wash temperature by 5˚C. The new wash temperature
will be shown on the display. If you press again after ‘OFF’ has been displayed, the machine will revert to
the original higher temperature.
G
Variable Spin Speed:
Use this option to reduce the spin speed below the maximum for the programme you have chosen.
- Each press of the Spin button will reduce the spin speed. The new spin speed will be shown on the
display. If you press again after ‘OFF’ has been displayed, the machine will revert to the original higher
spin speed.
G
Pre Wash:
Use this option to add a short wash cycle, at 30˚C before the selected wash programme starts. It is used to
loosen heavy soil deposits on laundry.
Press the Pre Wash button once to select this option, press again to cancel.
It is recommended that detergent is also added to the Prewash compartment.
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Child Lock:
Select this option to disable all buttons so no programme and option selections can be altered.
Press the Child Lock option button and the option light will illuminate on the LCD display above the button.
Once Child Lock is selected it remains activated even when the machine is switched off. If power is interrupted
at any time pressing any button will reactivate the Child Lock feature. If Child Lock is activated and any
control buttons are pressed the option light will flash: no alterations to the settings will be allowed.
Press and hold the Child Lock option button for 2 seconds to cancel, the option light will go out.
continued...
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Option Modifiers and
Special Features
Option modifiers
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Drying Heat:
-
This control option can be used to select High Heat for drying.
High heat (for drying cottons) can be selected by pressing the ‘Drying Heat’ button. The display window will
show High Heat or Low Heat. If high heat is not selected the programme will default to a low heat setting.
G
Timed Drying:
-
This control option can be used to select a time for drying.
The time for drying will be illuminated in the display window when you press the ‘Timed’ button. This is based on
time from 0 minutes to 180 minutes. By pressing the ‘Timed’ button again you will hear a bleep and the time will
have been reduced from 180 minutes to 150 minutes. Keep pressing the button and you will see the time reduce
in steps, down to ‘OFF’.
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Sensor Drying:
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This control option can be used to select one of three levels of sensor drying.
The sensor level for drying will be illuminated in the display window when you press the ‘Sensor Dry’ button:
Level one is ‘Cupboard Dry’ and should be used if you want laundry to be very dry. This is recommended for
items such as towels and bathrobes.
Level two is ‘Hanger Dry’ and should be used if you want to dry items ready to put away.
Level three is “Iron Dry’ and should be used if you want to dry items to be slightly damp, for ease of ironing.
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To select a Wash and Dry programme:
Select a wash programme, then a drying programme by following the above steps.
Wash and Dry is not available with the 25˚C Handwash, Wool, 30˚C Silks and Drain programmes.
Automatic features
Unbalanced load detection
The machine has an inbuilt feature to prevent it from spinning too fast with an unbalanced load. When an
unbalanced load is detected, the machine will attempt to redistribute the load in order to balance it evenly to
achieve full spin speed.
If this is not possible and an unbalanced load remains the spin speed will be reduced, depending on the amount
of unbalance detected. This is to prevent the machine from damaging itself or its surroundings and to prevent
excessive noise from the machine.
! If the spin result is unsatisfactory following a reduced spin speed attempt to rectify the unbalanced load, then
on completion of the programme the load can be redistributed evenly in the drum by hand. Select a spin cycle.
Note: Do not attempt to spin heavy or absorbent single items as the machine cannot distribute these evenly.
If you need to wash a single item you will need to add some other items as ballast to allow the machine to distribute
the load evenly throughout the drum.
No water detection
The machine will automatically detect if it cannot take in water and will notify you by flashing the ‘tap’ icon
and showing ‘H20’ on the LCD display.
If this occurs please check the appliance is plumbed in correctly, with both fill hoses fitted to the cold water supply
using the ‘Y’ piece connector (see Installation ‘Water connection’).
Energy saving and water levels
Modern machines are designed to be as environmentally friendly as possible.
To achieve this water levels are kept to a minimum to ensure they are economic and use the lowest energy
possible. Unlike older appliances you will not see high water levels in the drum during washing.
! We recommend always washing as close to a full load as possible (see Programmes Table for the maximum
load size of your selected programme).
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Detergents and Laundry
Detergent dispenser
Washcare Tips
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! Do not put any items into the drawer, other than
detergents designed to be released from the drawer,
as they may cause damage or blockage.
DO NOT overload or underload the machine (see
the Programme Table for maximum load), in addition
to reducing the quality of the wash this may also
damage your laundry and the machine, whilst
causing the machine to become unstable and noisy.
We strongly recommend that you DO NOT wash
underwired bras in this machine. Should the
wires become detached it could cause damage to
your laundry and the machine. If the washcare
label states that the bra is machine washable,
then we advise placing it in a sealed pillow case or
a similar washbag.
Grate
Drawer release catch
Pre-wash deter-
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gent compartment.
Main wash detergent
compartment.
Maximum:
Maximum:
200ml powder
or
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400ml powder
or
100ml liquid
200ml liquid
Fabric conditioner compartment.
Maximum: 120ml
!
Remember you will be charged for a service
engineers visit resulting from a detached bra wire.
Dispensing powder detergent
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To achieve the best wash results the manufacturer’s
recommended amount of detergent should be
measured and added to the main detergent
compartment.
Do not use the machine if the item to be washed
does not have a wash label.
Before washing laundry we recommend you:
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Dispensing tablets
Pre-treat awkward stains with washable treatments.
Tablets can be dispensed via the machine drum or via
the dispenser drawer.
Do not wash any items that have previously been
treated with solvents.
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! Please CHECK the detergent pack for dispensing
instructions.
Close zips, fasten belts, tie strings and close
press studs to prevent tangling.
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! Incorrect use can damage your laundry.
Empty all objects from pockets as they may
damage the laundry and the machine.
Dispensing liquid detergent
We recommend the use of a detergent dosing ball, as
provided by your detergent manufacturer.
!
Remember you will be charged for a service
engineers visit to rectify malfunction resulting from
objects such as coins, pens, hair grips etc. falling
from pockets.
Adding fabric conditioner
Pour the recommended amount of fabric conditioner into
the compartment. Do not exceed the maximum fill line.
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Limit the size of absorbent loads ie. towels, to half
loads to give good washing and rinsing results.
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Pre-Wash
Place small items in a wash bag.
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When selecting prewash, add detergent to both the
pre-wash and the main wash compartments.
Always follow the care label on items when
choosing the wash programme.
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Wash non-colourfast items or really dirty items
separately as they may affect other laundry.
Did you know that with Hotpoint and Ariel you’ll get the best washing results?
Certain laundry products work better in some machines than others. At Hotpoint we know this is true because
we’ve done the research to prove it. We used real everyday clothes and ran tests to find out which washing powder
works best with Hotpoint. The results proved that Hotpoint and Ariel produces the best washing results on all your
clothes.
Ariel can meet all your laundry needs. It is available as a biological powder for everyday wash loads. Colour powder to
keep your clothes staying brighter for longer and a Non-Bio powder for when you need brilliant cleaning but are
concerned about sensitive skin.
Did you know?...
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...undissolved detergent left in the drawer or on clothes can be due to incorrect dosing or using the incorrect
dispensing method - CHECK the detergent manufacturers instructions on the pack for dispensing and
dosage advice.
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Care and maintenance
Cleaning
Moulded plug
! The plug must not be used without the fuse cover in place.
GB
! Unplug your machine when cleaning it and before all
maintenance operations.
! Do not clean any part of the machine with abrasive
cleaners, scouring agents, acids, any bleach or metal
polish as they may cause damage.
If a replacement fuse holder/cover is
required, it must be of the same colour
coding or wording as shown on the base
of the plug.
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Use a damp cloth or silicon polish to clean the
Replacements are available from authorised dealers.
exterior surfaces of the appliance.
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Clean the internal surface of the door bowl regularly
with a soft cloth. A build up of soap powder and
water hardness residue may result in water leaking
from the door.
Changing the plug
The wires in the power cord are coloured in accordance
with the following:
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Always leave the appliance door ajar to prevent
unpleasant odours from forming.
Green and Yellow
(Earth) wire to terminal
marked ‘E’, symbol
or coloured green and
yellow.
,
Cleaning the dispenser drawer and compartments
It is advisable to clean the dispenser drawer regularly.
13A ASTA approved
fuse to BS1362.
Blue (Neutral) wire to
terminal marked ‘N’ or
coloured black.
Brown (Live) wire to
terminal marked ‘L’ or
coloured red.
! Do not try to clean any part of the dispenser drawer
while the machine is running.
Cord clamp
1. Pull out the drawer until it
reaches its stop.
2. Press the drawer release
button to remove the dispenser
drawer (see pic).
! If the plug being replaced is a non-rewirable type,
then the cut-off plug must be disposed of safely.
DO NOT leave it where it can be inserted into a socket
and create a shock hazard.
! The power supply cord should be checked periodically
and replaced by a cord specially prepared for this
machine and fitted only by authorised technicians (see
Service). Replacement power cords can be purchased,
at an extra cost from our Genuine Parts and
Accessories department or authorised dealers.
! The manufacturer denies any responsibility should any
of these rules not be followed.
3. Clean and dry the dispenser
drawer, syphons, grate and
fabric conditioner exit channel
(A), ensuring any build up of
detergent and fabric conditioner
is fully removed.
! Failure to do so may lead to
the machine leaking from the
dispenser drawer.
A
! If in doubt about any of the above consult a
qualified electrician.
Also regularly clean the
outlet pipe area (B).
4. Relocate the dispenser drawer
and push it firmly back into place.
B
! We recommend a maintenance wash 2 or 3 times a
year, to avoid a build up of greasy deposits and water
hardness residue. Run the 95˚ White Cotton programme,
with the normal amount of detergent but no laundry.
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Where the drying only option is regularly used, do
this on a monthly basis.
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Precautions and advice
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The pre-wash cycle is only necessary on extremely
soiled garments. Avoiding it will save on detergent,
time, water and between 5 and 15% energy.
General safety
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Unplug your appliance when cleaning it and during
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all maintenance operations.
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This machine should only be used by adults and in
accordance with the instructions.
Do not overload or underload the machine. In
addition to reducing the quality of the wash,
this may also damage your laundry and the machine.
Do not pull on the power supply cable to unplug
the appliance from the electricity socket. Pull the
plug out.
Do not open the machine door while the
appliance is in operation.
Do not open the detergent dispenser while the
appliance is in operation.
Never force the machine door: this could damage
the safety lock mechanism designed to prevent
any accidental opening.
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Treating stains with a stain remover or leaving
them to soak before washing will cut down the
need to wash them at high temperatures.
A pro gramme at 60˚C instead of 90˚C or one at
40˚C instead of 60˚C will save up to 50% on
energy.
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Use the correct quantity of detergent, depending
on the water hardness, how soiled the garments
are and the amount of laundry you have, to avoid
wastage and to protect the environment: despite
being biodegradable, detergents do contain
ingredients that alter the natural balance of the
environment. In addition, avoid using fabric
softener as much as possible.
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Turn off the water tap after every wash. This will
limit the wear of your appliances water system
and also prevent leaks.
In the event of a malfunction, do not under any
circumstances touch internal parts in order to
attempt repairs.
Always keep children well away from the appliance
while in operation. Do not let children play with the
machine or tamper with the controls.
The appliance door tends to get quite hot during
the cycle.
Should it have to be moved, proceed with the
help of two or three people and handle it with the
utmost care. Never try to do this alone, because
the appliance is very heavy.
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If you use your machine between late in the
afternoon and the early hours of the morning, you
will help reduce the electricity board’s peak load.
Recycling and Disposal information
As part of Hotpoint’s continued commitment to
helping the environment, Hotpoint reserve the right
to use quality recycled components to keep down
customer costs and minimise material wastage.
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Please dispose of packaging and old appliances
carefully.
To minimise risk of injury to children, remove the
door and plug - then cut off mains cable,flush with
the appliance. Dispose of these parts separately
to ensure that the appliance can no longer be
plugged into a mains socket, and the door cannot
be locked shut.
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Before loading your laundry into the machine,
make sure the drum is empty.
Check the water fill hose at least once a year. If
you see any cracks, replace it immediately:
during the wash cycles, high water pressure could
cause a cracked hose to split open.
Disposal of old electrical appliances
! Never use hoses that have already been used.
In the unlikely event of something not working -
see the Troubleshooting section.
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The European Directive 2002/96/EC on Waste Electrical
and Electronic Equipment (WEEE), requires that old
household electrical appliances must not be disposed
of in the normal unsorted municipal waste stream. Old
appliances must be collected separately in order to
optimise the recovery and recycling of the materials
they contain and reduce the impact on human health
and the environment.
Saving energy and respecting the
environment
Environmentally-friendly technology
If you only see a little water through your appliance
door, this is because thanks to the latest Hotpoint
technology, your machine only needs less than half the
amount of water to get the best results: an
objective reached to respect the environment.
The crossed out “wheeled bin” symbol on the
product reminds you of your obligation, that
when you dispose of the appliance it must
be separately collected.
Saving on detergent, water, energy and time
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Consumers should contact their local authority or
retailer for information concerning the correct
disposal of their old appliance.
To avoid wasting resources, the machine should
be used with a full load. A full load instead of two
half loads allows you to save up to 50% on energy.
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Precautions and advice
Safety advice
GB
Technical Details Chart
! This machine was designed and built in compliance
with the applicable international safety regulations.
The following information is provided for your safety
and should be read carefully.
Models
WD865, WD860,
59.5cm wide
85cm high
60cm deep
Dimensions
Capacity
Electric
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This machine is designed for domestic use only.
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Before using your machine make sure that the TWO
From 1 to 6kg Wash
From 1 to 5kg Dry
transit bolts, TWO rubber grommets and TWO
spacers have been removed (see page 5).
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Any electrical work necessary to install this
Voltage 220/240 50Hz
machine should be carried out by a qualified
electrician.
connections Max absorbed power 1700W-2100W
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Do not plug your machine into a socket when your
Water Maximum pressure 1 MPa (10 bar)
connections Minimum pressure 0.05 MPa (0.5 bar)
hands are wet.
Do not try to modify this machine in any way.
Do not let children play with the machine or with its
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Drum capacity 54 litres
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controls.
Spin Speed
up to 1600 rpm - WD865, WD860
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Do not lean on the door or use the door to lift or
move the machine.
Do not wash garments that have previously been
treated with solvents.
Do not connect the machine to a single outlet
Control
programme
according to - Wash run with a 6kg load
IEC50229
60˚C cotton
with Wash Enhance
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- Dry run with 5kg and 1kg loads
instantaneous water heater.
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Do not connect the machine directly to a water-
This appliance is compliant with the
following European Community
Directives:
softening unit; use the recommended amount of
detergent for the water hardness in your area.
Do not overload or underload the machine. In
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addition to reducing the quality of the wash, this
may also damage your laundry and the machine.
Do not pull on the power supply cable to unplug
the appliance from the electricity socket. Pull the
plug out.
Do not touch the drain water as it could reach very
- 73/23/EEC & 93/68/EEC
(Low Voltage) and subsequent amendments.
- 89/336/EEC,92/31/EEC & 93/68/EEC
(Electromagnetic Compatibility) and subsequent
amendments.
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high temperatures (over sink drainage).
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Never force the machine door; this could damage
the safety lock mechanism design to prevent any
accidental opening.
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In the event of a malfunction, do not under any
circumstances touch internal parts in order to
attempt repairs.
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Should it have to be moved, proceed with the help
of two or three people and handle it with the
utmost care. Never try to do this alone, because
the appliance is very heavy.
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Before loading your laundry into the machine, make
sure the drum is empty.
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Be careful not to touch the drum at the top, as
this area does get hot during drying.
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Something Wrong? - Troubleshooting
If your machine seems not to be working, GO through the following troubleshooting suggestions BEFORE you call your
Service Centre (see Service).
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s
Section 1: All Ultima Models - General Troubleshooting
Possible causes / Solution:
Problem:
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The machine won’t start:
(Nothing lights up on
the control panel).
Check the appliance is fully plugged into the socket and switched on.
Is the socket ok? Try another appliance in the socket to check.
Is the fuse in the plug ok? If not, replace it, fuse must be 13 Amps (see Care and Maintenance).
There has been a power failure - Check another electrical device in your home to see if this is
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the case.
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The ON/OFF Pause button has not been pressed.
The START/CANCEL button has not been pressed, for at least 3 seconds - Press and hold the
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START/CANCEL button until the machine starts to operate.
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The display on the control
panel lights up but the wash
cycle will not start.
The appliance door is not shut properly - Close the door firmly and try the machine again.
The START/CANCEL button has not been pressed, for at least 3 seconds - Press and hold the
START/CANCEL button until the machine starts to operate.
The cold water supply tap is not turned on (see Installation), the tap icon will flash and ‘H20’ is
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shown on the display.
Have you selected ‘Time Delay’ (see Programmes and Option Modifiers).
Is Child Lock selected? Each time control buttons are pressed the Child Lock icon will flash and the
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machine will beep. To deactivate Child Lock, press and hold the Child Lock button for at least 2 seconds.
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The machine fails to fill with
water.
The START/CANCEL button has not been pressed, for at least 3 seconds - Press and hold the
START/CANCEL button until the machine starts to operate.
Is the ‘tap’ icon flashing and is H20 showing on the display? This indicates the machine has
G
failed to take in water (see Installation) - Check that:
- Both of the cold water inlet hoses are connected to the cold water supply tap, using
the ‘Y’ piece connector.
- The hoses are not kinked.
- The cold water supply tap is turned on... Ensure that it is turned fully on.
- The water pressure is sufficient (see Technical Details Chart).
- The inlet filters are not blocked... Turn off the water, unscrew both fill hoses at the back
of the appliance, then remove and clean the filters.
Note: Modern machines use less water and the water taken into the machine is automatically
adjusted depending on the load in the drum. For this reason, you may not always be able to see
water in the drum: But if the load is ‘wet’ and the machine completes the wash cycle then the
amount of water into the machine is sufficient.
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The machine does not drain
or spin (during the first wash
cycle, after installation).
Has the drain hose been installed correctly (see Installation).
Are the drain hose, standpipe or undersink connections blocked?
Note: If the drain hose is connected to an undersink ‘U’ trap - Check that the sink trap blanking
plug was removed before the drain hose was connected. This is the most common installation fault.
Is the drain hose kinked or squashed - Check the hose at the back of the machine.
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Carry out the additional checks listed below...
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The machine does not drain
or spin (although it has
drained/spun during previous
wash cycles).
There has been an unbalanced load in the drum and the machine could not spin - Try the machine
again with a different wash load (see ‘ Automatic Features’, Programmes and Option modifiers).
Has the ‘Rinse Hold’ option been selected? ‘Rinse Hold’ indicator light will flash.
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- To complete the paused programme press either the START/CANCEL button or the
Rinse Hold button (see Programmes and Option modifiers).
Have you used the variable spin option and inadvertently set the spin to ‘OFF’ (ie. no spin). Run
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a Rinse/Spin only programme to check.
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The programme takes
a long time.
If the machine completes the wash cycle, it is unlikely there is a problem.
Check the programme table to be sure the programme you have selected is that most suited
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for your needs - The table also gives an indication of approximate programme times you can expect.
Note: The programme times listed in the Programme Table are approximate.
Options selected can affect the programme times (see Programmes and Option Modifiers). The
wash load, temperature and pressure of the incoming water supply can cause some variation in
the programme times.
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The ‘Time to End’ changes
This is normal, your machine will estimate the time to complete the selected programme
(depending on time to fill, heating time, spin required etc). During the programme, progress
checks may mean this estimate is adjusted.
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Something Wrong? - Troubleshooting
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There is too much foam in
the drum during the wash
cycle.
Check that the detergent you have used is suitable for ‘Automatic’ machines.
Refer to the detergent manufacturers recommendations to ensure that you have
not used too much detergent.
If you have used the wrong type of detergent (or too much), select a Rinse
programme to flush out your machine.
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Steam is coming from the
dispenser drawer.
This is not a fault, we have designed the machine to release steam from the drawers
during hot washes. It may also vent during drying.
The machine makes a noise
or vibrates too much during
the spin cycle.
The transit fixings were not removed correctly (see Installation ‘Remove the transit
fixings’)
- Failure to remove all the parts of the transit fixings will cause the machine to
vibrate excessively during spin.
Note: There are TWO transit fixings that need to be removed - two bolts, two
washers, two rubber grommets and two nylon spacers.
The machine is not level (see Installation) - Adjust the feet so that the machine
stands firm on the floor (ie, it does not rock) and ensure the machine is level from
front to back and from side to side.
The machine is closed in, between furniture cabinets and the wall (see Installation).
Perhaps the machine was attempting to spin an unbalanced load - Try the machine
again with a different wash load.
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When you sort your laundry into wash groups, check all loose items, such as coins
are removed from the laundry. Check the drum at the end of each cycle and
remove any loose items (coins etc).
Note: ‘Super Silent’ refers to wash sound level only - there will always be
some motor and drum noise during spin.
The machine leaks:
... from behind or underneath:
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Check each end of both cold water inlet hoses, ensuring connections at both ends
are tight and not leaking (see Installation).
Check all connections on the ‘Y’ piece connector - to ensure they are tight and not
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leaking (see Installation).
Depending on the installation method used (see Installation). Check that:
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- the drain hose is firmly secured to the undersink ‘U’ trap, or...
- the drain hose is positioned correctly into the standpipe.
Check that your water pressure is within limits (see Technical Details Chart).
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- If too high, try turning the cold water supply tap down slightly and try the
machine again (see Installation).
... from the dispenser drawer (water leaking down the front of the machine):
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Check that the detergent dispenser is not blocked or obstructed.
- Remove the drawer from the machine and clean it (see Care and Maintenance).
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Not all the detergent has
been flushed out of the
dispenser drawer.
Check the cold water supply tap is turned on sufficiently (see Installation).
Is your water pressure is within limits (see Technical Details Chart), if it is too low it
may not be sufficient to flush all the detergent out of the drawer.
Check that the detergent dispenser is not blocked or obstructed.
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- Remove the drawer from the machine and clean it (see Care and Maintenance).
Is your water pressure too low? (see Technical Details Chart).
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Note: Are you using detergent tablets? - If yes, please check the detergent
manufacturers instructions on the side of the detergent box, not all detergent
tablets are suitable for use in the dispenser drawer some need to be placed
into the machine drum with the wash load for them to dissolve correctly.
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The dispenser drawer will
not close properly or is
collecting water.
Check that the detergent dispenser is not blocked or obstructed.
- Remove the drawer from the machine and clean it (see Care and Maintenance).
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Something Wrong? - Troubleshooting
Section 2: All Ultima Models - Problems with the Drying cycle?
GB
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The laundry is not dry
after using the drying
programme.
Your machine uses cold water to condense the moisture extracted from the load.
Check that:
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Both of the cold water inlet hoses are connected to the cold water supply tap,
using the ‘Y’ piece connector.
The inlet hoses are not kinked.
The cold water supply tap is turned on.
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Different load types need different heat settings. Some need HIGH heat, some need
LOW heat.
e
To prevent damage to your laundry, the machine default is LOW heat... If you are
drying material such as Cottons for example check to ensure that you have selected
HIGH heat, check that:
- Before starting the programme press the Drying Heat option button, the
display will show High Heat.
Different load types need different drying times.
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Timed Drying: Check that the drying time selected was sufficient for the load.
Sensor Drying: Ensure that you have selected the most appropriate drying setting
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for the load (see Drying).
Note: Your machine contains an out of balance spin protection device, if the out
of balance is too great the machine automatically spins at a lower speed. Check
that the load was spun correctly at the and of the wash cycle before the
machine advanced into the drying cycle, then try another rinse and spin and
repeat the drying cycle.
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The load is warm at the end
of the drying cycle.
A 20 minute ‘Cool Tumble’ period is included at the end of the drying cycle -
Always allow the machine to complete the full drying cycle to ensure this cool
tumble period occurs.
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The machine spins during
the drying cycle.
This is normal and is not a fault - The machine may sometimes spin during the
drying cycle to improve drying efficiency.
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The ‘Time to End’ changes
This is normal, your machine will estimate the time to complete the drying
programme. During the programme, progress checks may mean this estimate is
adjusted.
Section 3: Specific Error Messages on the LCD Display
Your machine carries out automatic checks at various stages of the wash cycles - Error messages will be displayed
on the control panel to indicate there is something wrong.
The error message displayed is dependent upon which machine you have:
Error message:
‘tap’ icon flashing and ‘H20’ on This indicates that the machine has failed to take in water (see Installation).
the display
Check that:
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both of the cold water inlet hoses are connected correctly to the cold water
supply tap, using the ‘Y’ piece connector.
the cold water inlet hoses are not kinked.
the cold water supply tap is turned on... Ensure it is turned fully on.
the water pressure is sufficient (see Technical Details Chart).
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The display shows ‘door’
This indicates that the door is not closed properly.
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Close the door firmly and try the machine again.
‘child lock’ icon is illuminated This indicates that the ‘child lock’ feature has been activated.
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(machine beeps each time a
button is pressed)
To deactivate Child Lock press and hold the Child Lock option button for at least
2 seconds. You will hear a beep and the ‘child lock’ icon will go out.
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Service
1 9 5 0 5 7 7 2 1 . 0 0
06/2006 - SIMLEX . Four Ashes, Wolverhampton
Before calling the Service Centre:
Spare Parts
GB
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Use the troubleshooting guide to see if you can
solve the problem yourself (see Troubleshooting).
If not, turn off the machine and call the Service
Centre closest to you.
This is a complex machine. Repairing it yourself or
having a non-authorised person try to repair it could
cause harm to one or more persons, could damage
the machine and could invalidate the spare parts
warranty.
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! You will be charged for a service engineers visit if a
problem with your machine is caused by incorrect
installation or misuse.
Call an authorised technician if you experience problems
while using the machine.
The spare parts have been designed exclusively for
this appliance and not for other uses.
Key Contacts
After Sales Service
Over 1100 trained specialists, directly employed by us, ensure that you can have
complete confidence in both the appliances and services we offer.
Repair Service and Information Help Desk
UK: 08709 066 066
Monday to Friday, 8am to 7.30pm
Saturday, 8.30am to 5.30pm
Sunday, 9.30am to 3.30pm
Republic of Ireland: 0818 313 413
Note: Our operators will require the following information:
Model number
Serial number
Date of purchase
Model number and Serial number can be found on the inside of the door.
Extended Warranties
UK: 08709 088 088
Monday to Sunday, 8am to 8pm
Republic of Ireland: 0123 002 333
Genuine Parts and Accessories
UK: 08709 077 077
Monday to Friday, 8.30am to 5pm
Saturday, 8.30am to 12noon
Republic of Ireland: 0818 313 413
Indesit Company UK Limited, Morley Way, Peterborough, PE2 9JB
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