Hotpoint Refrigerator BM10 User Manual

Installation and User Instructions  
for your  
Integrated Fridge Freezer  
Models BM10/21  
Retention of the Instruction Book  
This Instruction Book must be kept handy for reference as it contains important details on the  
safe and proper use of the appliance.  
If you sell or pass the appliance to someone else, or move house and leave it behind, make sure  
this Book is also provided so the new owner can become familiar with the appliance and safety  
warnings.  
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Contents  
Page  
Installation  
Choosing a location  
Installation  
Door Reversal  
4
4
5-6  
7-8  
9-10  
Mounting the appliance  
Get to know your Appliance  
Getting your Appliance ready for use  
Final Check  
Running in the Compressor  
The Controls  
10  
10  
11  
Storing Food  
Storing Fresh Food  
Freezing Fresh Food/Procedure  
Storing Frozen Food  
Defrosting Frozen Food  
Caring for your Appliance  
Defrosting  
12  
13  
13  
13  
14  
Changing the Light Bulb  
Cleaning  
14  
15  
Going Away  
15  
Troubleshooting  
After Sales Service  
Guarantee  
16  
17  
18  
Key Contacts  
Back Cover  
Retention of the Instruction Book  
This Instruction Book must be kept handy for reference as it contains important details on the  
safe and proper use of the appliance.  
If you sell or pass the appliance to someone else, or move house and leave it behind, make sure  
this Book is also provided so the new owner can become familiar with the appliance and safety  
warnings.  
3
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Installation.  
Choosing a location:  
WARNING:THE APPLIANCE SHOULD  
ONLY BE INSTALLED BY A QUALIFIED  
ELECTRICIAN IN COMPLIANCE WITH THESE  
INSTRUCTIONS, CURRENT STANDARDS  
AND REGULATIONS.  
Your Integrated Fridge Freezer should be  
fitted into a kitchen unit space where it is easy  
to use.  
The power socket should be in a readily  
accessible position adjacent to the unit.  
Never place the appliance near a heat  
emitting device (eg. cooker, radiator, water  
heater or similar) and do not expose it to  
direct sunlight. In such a position your Fridge  
Freezer will have to work harder and will cost  
more to run and may be damaged by the  
heat. The appliance may be exposed to lower  
or higher temperatures but only for short  
periods of time and the temperature should  
never be lower than 5˚C.  
Before Fitting:  
Before connecting to the electricity supply  
leave the appliance to stand for 2 hours to  
allow the cooling system to settle.  
Please read through this section before  
starting any work.  
At the base of the kitchen unit intended for  
installing the appliance, there should be at  
least 200cm2 free space, for adequate air  
circulation.  
The rear wall of the appliance gets warm  
during operation and water evaporates from  
the drain pan on the compressor.You must  
therefore provide adequate air circulation at  
the rear of the appliance.  
Do not cover the air outlet grille at the top of  
the appliance.  
Your Integrated Fridge Freezer is designed to  
fit into a tall housing as shown (fig 1). It is  
vitally important that the appliance is vented  
correctly.  
A (mm)  
B (mm)  
C (mm)  
Cabinet  
Bottom door  
BM10 653  
BM21 846  
Top door  
BM10 1033  
BM21 840  
Bm10 1775-1780  
BM21 1775-1780  
Fig. 1  
4
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Installation (Door reversal).  
1. Top hinge cover of the refrigerator door.  
2. Top hinge of the refrigerator door.  
3. Top strip.  
7. Bottom hinge of the freezer door.  
8. Bottom hinge filling plug of the freezer  
door.  
4. Bottom hinge of the refrigerator door.  
5. Top hinge of the freezer door.  
6. Washer.  
9. Slider guide.  
10.Corner cap with a hole.  
11.Corner cap without a hole.  
5
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Installation (Door reversal).  
If you find that the direction of the door  
opening is not convenient, you can reverse it.  
The necessary holes on the opposite side of  
the cabinet have been made inthe factory and  
plugged.  
* After you have reversed the door, check if  
the magnetic gasket seals correctly. It must  
not be creased and must seal all around  
the door.  
* Remove the top hinge cover of the  
refrigerator door. Remove the door by  
unscrewing the hinge (the door is  
supported only by the bottom hinge) and  
remove the hinge washer.  
* Unscrew the top strip, move it on the  
opposite side of the appliance and fasten  
it.  
* Unscrew the bottom hinge and washer of  
the freezer door and the bottom hinge of  
the refrigerator door.  
* Remove the corner caps from the door and  
reposition them (instead of the one with a  
hole insert the one without it, and vice  
versa).  
* Take off the washer from the bottom hinge  
of the freezer door (by turning it in  
clockwise), unscrew the bottom hinge  
filling plug and screw the bottom hinge  
without a plug.  
* Insert the filling plug and washer in the  
reverse order into the ho;e for the bottom  
hinge on the opposite side of the  
appliance.  
* Put the freezer door on the bottom hinge.  
* Turn the bottom hinge of the refrigerator  
door by 180˚, insert the hinge and the  
washer into the hole of the corner cap on  
the freezer door and fasten it. Use the same  
procedure for the top hinge of the freezer  
door and screw it on the opposite side of  
the upper door. Put the washer and the  
upper door on the hinge.  
* Screw the top hinge of the refrigerator  
door and replcae the cover.  
* Reposition the slide guides on the  
opposite side of both doors.  
* Plug the remaining holes with the  
decorative caps.  
6
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Mounting the appliance  
Before mounting the appliance into the  
kitchen uniut, disconnect the power supply  
and set the thermostat knob to the OFF (O)  
position.  
Insert the slides into the guides and fix  
them on the kitchen unit door some  
15mm from the edge, using the A3,5 x 13  
screws (Fig.3).  
Push the appliance for some 38mm into the  
Fig.3  
kitchen unit and allow at least 4mm free  
space on both sides between the appliance  
and the side walls of the kitchen unit. (Fig.1)  
Fig.1  
*
*
Remove the slide guides and separate the  
appliance door from the door of the  
kitchen unit.  
Fix the slides taking care not to move  
them (Fig.4).  
Open bth doors as wide as possible and put  
them together with the door of the kitchen  
unit.The proceduere is as follows;  
*
*
Fix the slides to the original position.  
Close the door and check that the gasket  
is not creased and the door opens  
smoothly  
*
Put the appliance door and the door of  
the kitchen unit (Fig.2).  
Fig.4  
Fig.2  
7
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Mounting the appliance  
*
Fix the appliance into the kitchen unit. On  
*
Seal the gap on the opposite side of the  
hinge with the enclosed seal (Fig.6)  
the upperside, fix the three screws through  
the rail and on the lower side with 2 screws  
through the lower hinges. Drill holes o2.5 x 5  
(Fig.5).  
Fig.6  
Fig.5  
8
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Get to know your Appliance.  
WARNING: CHILDREN SHOULD NOT BE  
ALLOWED TO PLAY WITH THE APPLIANCE  
OR TAMPER WITH THE CONTROLS.  
BM 10  
BM 21  
A.  
1. Shelf  
2.The defrost water outlet  
The shelves are adjustable and can be pulled  
out and used on any of the guide slots.They  
can also be used in a tilted position to allow  
the safe storage of bottles, jars etc. on there  
sides.To tilt a shelf, place the back of the shelf  
on a lower slot than the front.  
The interior of the refrigerator is cooled with a  
cooling plate incorporated in the rear wall.  
Under the plate there is a channel and an out-  
let for the defrosted water.  
Regularly check the outlet and channel for  
food deposits which could clog the drain hole.  
If the hole is blocked, use a plastic straw to  
clean it out.  
9
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Get to know your Appliance.  
3. Fruit and vegetable container  
B.  
The container is under the glass at the bottom 4. Freezing compartment  
of the refrigerator and is mainly used to store  
fruit and vegetables.  
This is used for freezing fresh food.  
5. Storing compartment  
This is used for storing packages of frozen  
foods.  
The door liner  
The door liner consists of various shelves or  
holders used for storing eggs, cheese, butter  
and yogurt as well as other small packages ,  
tubes, cans etc.  
6. Defrost water outlet  
(see care and cleaning).  
The lower shelf is used for storing bottles.  
Note:  
The interior light  
The light will come on when the door is  
opened.  
Various accessories (depending on model)  
such as; spice container, tube holder or addi-  
tional shelves can be baught from autherised  
centres  
Getting your Appliance ready for use.  
Before connecting to the mains electricity  
supply leave the appliance to stand for 2  
hours to allow the cooling system to settle.  
Running in the Compressor:  
Your appliance is operated by a compressor  
which switches on and off in order to  
maintain the internal temperature.  
The compressor requires a running in period  
of up to 2 months. During this time it has to  
work a little harder and may result in more  
noise than usual.  
Clean the appliance, and be thorough,  
especially in the interior. (see Caring for  
your Appliance.  
Final Check:  
Before you start using your appliance check  
that:  
Noise levels are also determined as to the  
location of the appliance, what is stored and  
where the items are placed,  
-
-
-
-
The appliance is level.  
It is thoroughly dry inside.  
There is adequate air circulation.  
Accessories are correctly placed in their  
positions.  
Whether the compressor is running  
or not, it is normal to hear sounds  
created by the liquid and gases sealed  
within the system.  
10  
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The Controls.  
The temperature in both the fridge and the  
freezer is regulated by one thermostat which  
is located inside the top right of the fridge  
compartment.  
INTEGRATED LOW AMBIENT/FAST FREEZE  
SWITCH -  
The appliance has an integrated switch built  
into the control box housing, close to the  
Turn the control knob clockwise from the OFF thermostat knob.  
(O) position to the required setting 1 - 7.  
This switch should be turned on (switch  
illuminated), when the ambient  
TEMPERATURE SELECTION -  
temperature is lower than 20˚C, to ensure  
normal operation of the appliance.  
When the integrated switch is activated the  
compressor will operate for longer periods,  
the refrigerator and freezer temperatures will  
therefore be colder than normal.  
Higher settings on the knob (towards 7)  
mean lower temperatures (colder) in all  
compartments of the appliance.Temperature  
in the interior of the appliance may even drop  
below 0˚C  
When the ambient temperature is normal, we  
recommend medium setting.  
NOTE: Also refer to the freezing procedure.  
Changes of the ambient temperature affect  
temperature in the interior of the appliance  
(choose the correct setting of the thermostat  
knob).  
In the OFF (O) position the appliance does  
not operate (the cooling system is switched  
off), however the interior light will still operate  
when the door is opened.  
Low ambient / Fast freeze switch  
11  
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Storing Food.  
STORING FRESH FOOD:  
FRESH FOOD STORAGE TIME IN THE  
REFRIGERATOR:  
Proper use of the appliance, adequately  
packed food, correct temperature and taking  
into account hygienic precautions will  
substantially influence the quality of the food  
stored.  
G Foods to be stored in the refrigerator  
should be properly packed, to prevent  
drying out and odour transference. Plastic  
bags, containers with lids, foil and plastic  
stretch wrap are ideal.  
G Wrap cheese firstly in greaseproof paper  
and then in a polythene bag, excluding as  
much air as possible. For best results take  
out of the fridge an hour before eating.  
G Before storing food in the refrigerator,  
remove the excess packaging.  
G Allow adequate air circulation around  
packages, make sure that foodstuffs do not  
touch each other (various odours may mix).  
G Never store poisonous or dangerous  
substances.Your appliance has been  
designed for the storage of edible food  
stuffs only.  
Possible  
Recommended  
FRESH FOOD  
Butter  
Storage Time  
Storage Time  
1-7 days  
1-12 days  
1-14 days  
Eggs  
1-10 days  
1-2 days  
MEAT Fresh  
uncut  
1-3 days  
1-2 days  
1-14 days  
1 day  
MEAT Chopped  
MEAT Smoked  
1-10 days  
Fish  
Marinade  
Root  
1-2 days  
1-1 4 days  
1-14 days  
1 day  
G Beverages with high alcohol percentage  
shall be stored in tightly sealed bottles in a  
vertical position.  
G Position food to allow air to circulate freely,  
ensuring nothing comes into contact with  
the cooling plate at the rear of the  
refrigerator.  
G Foods should be cooled down before  
storing.  
1-10 days  
1-8 days  
Cheese  
1-4 days  
1-2 days  
1-2 days  
1-2 days  
1-14 days  
1-6 days  
1-10 days  
1-4 days  
G Quickly perishable foods should be stored  
at the back ie. the coldest part of the  
refrigerator.  
Sweets  
G Try not to open the door too often.  
G Wrap raw or defrosting meat and poultry  
in polythene or foil and store below  
cooked foods and dairy products.  
G Clean out salad bins regularly and check  
that nothing has dripped into them.  
G Keep food for as short a time as possible  
and adhere to sell by’dates.  
Fruit  
Prepared dishes  
G Store fruit and vegetables in the salad bins  
under the glass shelf as it provides a better  
humidity level for these items.  
G Take off any unusable leaves on vegetables  
and wipe off any soil.  
G Leave lettuce, cabbage, parsley and  
cauliflower on the stem.  
G If you are going away, ensure that  
perishable foods are removed from the  
refrigerator before you leave.  
12  
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Storing Food.  
FREEZING FRESH FOODS -  
STORING FROZEN FOODS -  
G Carefully select food you intend to freeze: it Store commercially frozen foods according to  
should be of high quality and thoroughly  
cleaned before freezing it.  
the manufacturers recommended storage  
instructions as indicated on the packaging.  
When shopping select frozen foods last and  
be careful in choosing adequately packed  
foods.Wrap frozen food when you buy it and  
put it in the freezer as soon as possible. Dont  
but packages of food with a frost layer, this  
indicates that the package has been at least  
partially thawed before.  
G Use correct packaging suitable for the  
freezer.  
- The packaging should be air tight and  
should not leak since this could cause  
substantial vitamin loss and dehydration  
of foods.  
- Foils and bags should be soft enough to  
wrap tightly around foods.  
G Mark packages with the following data:  
- The kind and quantity of foods.  
- The date of loading.  
DEFROSTING FROZEN FOOD -  
Partially thawed or defrosted food should be  
used as soon as possible.  
G Prepare fresh foods for freezing in small  
quantities to ensure that the food freezes  
quicker and its quality does not deteriorate  
during thawing and preparation.  
G Dry packs of food to be frozen so that they  
do not freeze together.  
G The quantity of fresh foods that can be  
loaded in the freezer within 24 hours is  
indicated on the rating plate (freezing  
capacity). If the loaded amount is too large,  
the quality of freezing is reduced, which  
affects the quality of frozen foods.  
GGDont put liquid filled bottles or sealed  
cans containing fizzy drinks into the freezer  
as they may burst.  
Cold air preserves the food but it does not  
destroy micro-organisms which rapidly  
activate after defrosting and make foods  
perishable.  
APPROXIMATE STORAGE TIME FOR FROZEN  
FOODS:  
Storage Time  
(in months)  
FOOD  
Vegetables  
Fruit  
8-10  
10-12  
G Dont try to keep food which has thawed, it  
should be eaten within 24 hours, or cooked  
and refrozen.  
G Dont give children lollipops and water  
ices directly from the freezer, the low  
temperature may cause freezer burns’on  
their lips.  
Bread, Pastries  
Milk  
3
3
3
Ready-made Meals  
Meat Beef  
Veal  
10-12  
8-10  
4-6  
FREEZING PROCEDURE - Switch on the  
integrated switch for intensive cooling some  
24 hours before loading the appliance with  
larger amounts of fresh foods and turn the  
thermostat knob to position 4-6. After 24  
hours load the freezer with fresh food  
packages. After loading wait another 24 hours  
then switch off the switch and turn the  
thermostat knob to the required position (see  
Temperature Selection page 10).  
Pork  
Poultry  
8-10  
6-8  
4
Game  
Minced Meat  
Smoked Sausages  
Fish lean  
1
3
1
fat  
Offal  
2
13  
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Caring for your Appliance.  
DEFROSTING:  
MANUAL DEFROSTING OF THE FREEZER-  
When the frost and ice layer in the freezer is  
3 - 5mm thick you should defrost the freezer.  
G A few hours before defrosting, set the  
thermostat to position 7, so that packages  
are well frozen.  
AUTOMATIC DEFROSTING OF THE  
REFRIGERATOR-  
There is no need to defrost the refrigerator,  
because ice deposited on the interior back  
wall is defrosted automatically.  
Ice is deposited on the interior back wall  
during the compressor operation, later on  
when the compressor is not operating, the  
ice defrosts and water droplets collect and  
drain through the outlet in the interior back  
wall into the drain pan situated above the  
compressor, from where it evaporates.  
Reset the thermostat to OFF (O) position  
and disconnect the power supply.  
Empty the freezer, wrap frozen food in a  
blanket and put in a cool place.  
G Insert the supplied pipe into the  
groove (the defrost water outlet) in the  
bottom of the appliance  
G Place a vessel underneath to collect the  
defrost water. Defrosting is accelerated if  
the door is left open.  
MANUAL DEFROSTING OF THE REFRIGERATOR-  
As long as the defrost water runs to the chan-  
nel and through the outlet to the drain pan  
on the compressor, automatic defrosting of  
the appliance is assured.  
In the case of ice formation on the interior  
rear wall increasing (3-5mm), ice should be  
manually defrosted.  
Set the thermostat knob to OFF (O) position  
and leave the refrigerator door open.  
Never use electric devices for defrosting and  
do not scrape the ice with sharp objects.  
After defrosting is completed, turn the  
thermostat knob to the desired position and  
close the refrigerator door.  
G Avoid using defrosting sprays, as they may  
cause damage to the plastic parts and may  
be hazardous to health.  
The cause of increased ice formation may be  
one of the following:  
REPLACING THE LIGHT BULB-  
Should the light fail to work, switch off at the  
power point and pull out the plug. Remove  
the shelves to make access easier. Access to  
the bulb is from the rear of the cover  
(arrow 1) and remove the cover in the  
direction of (arrow 2).  
Unscrew the old bulb. Screw the new bulb  
securely into the holder. Replace the plug in  
the power point and switch on. If the light  
fails to work, do not worry, it will not affect the  
working of your Larder Fridge. Obtain a  
replacement (max 15 watt 220-240V  
alternating current, E14 lampholder) from  
your nearest Spares Centre and replace the  
old bulb.  
-
The door does not seal well. (Clean the  
gasket if it is contaminated or replace it if it  
is damaged).  
-
-
-
The door was frequently opened or was  
left open for a long period.  
The food stored in the refrigerator was  
warm.  
Food or packaging is touching the interior  
rear wall.  
14  
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Caring for your Appliance (cont).  
CLEANING THE APPLIANCE:  
GOING AWAY:  
If you do not intent to use the appliance for a  
long period, set the thermostat knob to the  
OFF (O) position, switch off at the socket  
outlet and pull out the plug.  
WARNING: SWITCH OFF ELECTRICITY  
SUPPLY AND PULL OUT THE MAINS PLUG  
BEFORE CLEANING.  
Remove all food, follow defrosting instructions  
(page 13) and clean the appliance. Leave the  
door ajar to prevent the accumulation of  
odours.  
WARNING: DO NOT USE HOUSEHOLD  
CLEANERS, ABRASIVE POWDERS OR WAX  
POLISH. THESE NOT ONLY DAMAGE THE  
SURFACES, BUT ALSO LEAVE A SMELL  
WITHIN THE APPLIANCE.  
G Clean the exterior of the appliance with  
warm water and a small amount of liquid  
detergent, dry thoroughly.  
G Remove the detachable accessories in the  
interior of the appliance and wash in warm  
soapy water, dry thoroughly.  
G Wipe the interior and fittings with a clean  
cloth wrung out in either a solution of one  
teaspoon of bicarbonate of soda to one  
pint water or Milton sterilising fluid, diluted  
according to manufacturers’instructions.  
Dry the interior thoroughly with a clean  
cloth before replacing fittings and food.  
G Every now and then wipe the condenser  
on the rear wall of the appliance. Use a soft  
non-metal brush or a vacuum cleaner.  
G Clean the drain pan on the refrigerator  
compressor. Do not remove the drain pan.  
G Use warm, soapy water to wipe along and  
in between the creases of the door seal, dry  
thoroughly.  
WARNING: Do not use detergent it will  
damage the door seal.  
After cleaning reconnect to the power supply  
and switch on.  
15  
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Troubleshooting.  
When checking an appliance you can come across some problems which are a result of  
improper handling of the appliance and can be easily eliminated.  
Run through this checklist before calling your nearest Service office.  
The appliance wont work.  
Check the plug is firmly positioned in the wall  
socket and the power supply is switched on.  
Check the power supply with another  
appliance.  
Check the fuse.  
There has been a power failure.  
DO NOT OPEN THE FREEZER DOOR.  
If power does not return within 16 hours, food  
should be removed from the freezer and either  
cooked and eaten within 24 hours or cooked  
and refrozen.  
The appliance is making alot of noise.  
Continuous Operation of the Compressor  
Check the appliance is stabilised.  
Ensure the appliance is not touching the wall  
or kitchen units.  
Has the door been opened frequently or for  
left open for a long period of time?  
The door is not closed properly/does not seal  
properly (clean the gasket if it is contaminated  
or replace it if it is damaged).  
Have you observed the maximum storage  
quantities?  
Check there is adequate air circulation.  
Water is leaking from the refrigerator.  
Check that the defrost water outlet is not  
blocked. (If blocked a plastic straw can be used  
to clear).  
Check that stored food or packaging is not in  
contact with the cooling plate on the interior  
rear wall of the refrigerator. (NB. It is normal  
for droplets to run down the cooling plate).  
Is there ice formation on the interior rear wall?  
(see Manual defrosting of the Refrigerator’ )  
Refrigerator interior light does not work.  
The freezer door is difficult to open.  
SWITCH OFF AT THE SOCKET AND PULL OUT  
THE MAIN PLUG, check the bulb is screwed in  
correctly.  
If it still doesnt work, replace the bulb (see  
‘Changing the Light Bulb).  
If you have just closed the freezer door, it  
may be particularly difficult to open again  
immediately.This is partly due to the  
difference in temperature between the room  
and the internal compartment.Wait 5 minutes  
for the external and internal pressure to  
equalise and try again.  
Refrigerator and freezer compartments are  
colder than normal.  
This is normal when the integrated low ambient  
switch is selected (illuminated).  
The compressor runs for prolonged periods.  
16  
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After Sales Service  
Service Cover...  
We appreciate you choosing this quality appliance and we are sure that it will give you many  
years of excellent service.  
Not only have you bought a first class appliance, youve also bought a commitment from  
us to look after your appliance.  
We believe our Service is the best in the business and yet another good reason youll be  
glad you chose this appliance.  
Every appliance has been designed and manufactured to the highest standards. However,  
in the event of any problem developing, our trained professional engineers are just a  
phone call away with one real objective - to satisfy you by providing an efficient, effective  
and courteous service, at a time convenient to you.  
Your Guarantee...  
The guarantee is subject to the provision(s) that the appliance:  
a) Has been used solely in accordance with the instruction book.  
b) Has been properly connected to a suitable electricity supply voltage as stated on the  
rating plate attached to the equipment.  
c) Has not been subjected to misuse or accident or been modified or repaired by any  
person other than an authorised employee or agent.  
d) Has been correctly installed.  
e) Has been used solely for domestic purposes and is on domestic premises.  
Your guarantee is only applicable in the U.K. and the Republic of Ireland.  
If you suspect a fault with your appliance, to avoid unnecessary inconvenience and expense  
please ensure that the checks detailed on Troubleshooting’ on page 15 have been carried  
out before contacting the SERVICE NETWORK.  
Should you require service our receptionist will require the following information:  
G
Your post code, name and address, type of appliance, model number. (found on the  
appliance rating plate or in the handbook).  
Guarantee/Contract/Insurance Policy Details.  
Date of Purchase, and where you purchased it from.  
Easy Payment Methods...  
You can pay for any of our services offered either by Credit Card (Visa, MasterCard), Cheque  
and Debit Card. Or in installments by Direct Debit provided you include a Care Plus scheme.  
SERVICE U.K.  
08709 066 066  
Monday - Friday 8am - 8pm,  
Saturday 8am - 6pm,  
Sunday 10am - 6pm.  
Republic of Ireland  
1850 302 220  
Monday - Friday 8am - 5.30pm,  
Saturday 9.00am - 12.30pm.  
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Guarantee  
High quality after-sales service levels...  
G
IN GUARANTEE (Year 1)  
All appliances carry a FREE fully inclusive 12 months parts and labour guarantee.  
If service under your Year 1 Guarantee is required please have available evidence of your date  
of purchase when the engineer calls.  
GG OUT OF GUARANTEE (Years 2-10)  
Once an appliance is over 12 months old, and goes out of guarantee, we offer you a very  
simple choice of service levels:  
CARE LEVEL 1: No advance fee payable, no registration necessary.  
Should a repair be needed in years 2-10, (i.e. over 12 months old) your Regional Service Centre will  
advise you of the fixed labour charge we will make. Although this charge will vary according to  
your location and the type of appliance you own, it is fixed regardless of the time taken or the  
number of visits needed to complete the repair.  
The cost of parts where required will be charged additional to the fixed labour charge, but again  
this cost will have a maximum level of which you will be advised by your Regional Service Centre.  
The repair itself is fully guaranteed for 12 months.  
CARE LEVEL 2: Annual fee payable all inclusive cover provided.  
You may prefer the peace of mind of an all-inclusive type of cover: this is provided by our Care  
Plus Scheme which, for an annual fee covers the cost of any parts or labour.This applies on  
appliances up to 10 years old.  
For your convenience this fee can be paid in installments by Direct Debit. Payments can also be  
made by Credit Card (Visa, MasterCard), Cheque and Debit Card.  
CARE LEVEL 3: Kitchen Cover  
For an extra fee, you can also purchase Kitchen Cover for all of our brand appliances you own,  
provided they are under 10 years old.To join simply call 08709 088 088 and register.  
EASY ACCESS REPAIR SERVICE  
One number - 08709 066 066 connects you automatically to your U.K. Regional Service Centre to  
arrange for your local engineers to call.  
Office opens 7 days a week, 364 days a year,  
Monday - Friday 8am - 8pm, Saturday 8am - 6pm, Sunday 10am - 6pm.  
For the Republic of Ireland call 1850 302 220,  
Monday - Friday 8am - 5.30pm, Saturday 9.00am - 12.30pm.  
This is the largest appliance manufacturer service team in Europe.Trained specialists covering all  
our appliances (and directly employed by us).  
If contacted before 10am, we try to offer a service call the same day where required or the next  
working day. (Monday to Friday). On request, your service call can be the first or last of the day  
with am or pm timings always available.We can also cater to meet your specific needs ie. avoiding  
school hours whenever we can.  
A chargeable service is offered on the basis of payment on completion to our service engineer,  
who will issue a receipt.  
Our Service Engineers drive recognisable vans, wear uniforms and carry identity cards.  
Our Service Engineers will only fit genuine parts.  
ANSWER CENTRE  
Information and advice regarding specific appliance features and pricing on any of our  
appliances, before or after purchase.  
From anywhere in the U.K., telephone 08701 50 60 70 from 8.45am - 5.30pm, Monday - Friday.  
PARTS NATIONAL MAIL ORDER HOTLINE  
The Parts Mail Order Hotline enables you to order parts directly from the manufacturer over the  
phone. A wide range of parts and accessories are available for your appliance.  
Telephone: 08709 077 077 Fax: 0541 532 532  
Republic of Ireland Parts Telephone: 01 842 6836  
Monday - Friday 8.30am - 5.30pm, Saturday 8.30am - 12 noon.  
Ring quoting your appliance model number and we will help you get the right parts. National  
Warehouse comprehensively stocked over 33,000 parts lines. Parts stocked for all models. Parts  
carried for all appliances up to 10 years old, (15 on Heating appliances). Optional 24 hour express  
courier service. (Additional charge).  
CARE FOR THE DISABLED  
We offer a range of accessories which enable our blind arthritic or disabled customers to use most  
of our appliances. Simply call 08709 077 077 and provide the model number details.  
18  
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Key Conta cts  
Service  
UK: 08709 066 066  
Republic of Ireland: 1850 302 220  
You will be asked for the following information:-  
Name, address and postcode.  
Telephone number  
Model / Serial number of the appliance  
Clear and concise details of the query or fault  
Place and Date of purchase  
(Please keep the receipt as evidence will be required when the engineer calls).  
Extended Warranty  
To join: UK 08709 088 088  
Republic of Ireland: 1850 302 220  
Genuine Parts & Accessories  
Mail Order Hotline  
UK: 08709 077 077  
Republic of Ireland: (01) 842 6836  
For further product information 08701 50 60 70  
All Services are offered as an extra benefit and do not affect your statutory rights.  
General Domestic Appliances Limited, Morley Way, Peterborough, PE2 9JB  
Part No. FP068-01  
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