HP Hewlett Packard Laptop 14 AK010NR User Manual

HP Pavilion 14 Chromebook  
Maintenance and Service Guide  
SUMMARY  
CAUTION: Your computer has user-replaceable parts and non-user-replaceable parts that should only  
be replaced by an authorized service provider. Accessing some internal parts can damage the  
computer or void your warranty. Go to Removal and replacement procedures on page 15 for details.  
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Safety warning notice  
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not  
place the device directly on your lap or obstruct the device air vents. Use the device only on a hard,  
flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft  
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to  
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device  
and the AC adapter comply with the user-accessible surface temperature limits defined by  
the International Standard for Safety of Information Technology Equipment (IEC 60950).  
iii  
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iv  
Safety warning notice  
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Table of contents  
2 External component identification ................................................................................................................ 3  
3 Illustrated parts catalog ................................................................................................................................. 9  
4 Removal and replacement procedures ....................................................................................................... 15  
v
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5 Specifications ................................................................................................................................................ 55  
6 Power cord set requirements ...................................................................................................................... 58  
7 Recycling ....................................................................................................................................................... 61  
Index ................................................................................................................................................................... 62  
vi  
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1 Product description  
Category  
Description  
Product Name  
Processor  
HP Pavilion 14 Chromebook  
Intel® Celeron® 847 (1.1GHz, 1333 MHz/2 MB L3 Cache, dual core, controllable TDP,  
8 W-17 W)  
Chipset  
Intel NM70 Express chipset  
Graphics  
Intel HD Graphics  
Supports HD Decode, DX11, and HDMI  
Display panel  
35.6 cm (14.0 in), high-definition (HD), white light-emitting diode (WLED), flat (3.6 mm) SVA  
BrightView (1366×768) display:  
Typical brightness: 200 cd/m2 (nits)  
All display assemblies include two wireless local area network (WLAN) antenna cables  
Supports 16:9 ultra-wide aspect ratio  
Memory  
One SODIMM memory module slot  
Dual-channel memory support  
DDR3L-1600 MHz Dual Channel support  
DDR3-1333 MHz support (DDR3L-1600 downgraded to DDR3-1333)  
Supports up to 4 GB of system RAM in the following configurations:  
4096 MB total system memory (4096 MB × 1)  
2048 MB total system memory (2048 MB × 1)  
Hard drives  
Supports 6.35 cm (2.5 in) hard drives in  
9.5 mm (.37 in) and 7.0 mm (.28 in) thicknesses  
Serial ATA (SATA)  
Supports the following single hard drive configurations:  
320 GB, 5400 rpm, 9.5 mm  
320 GB, 5400 rpm, 7.0 mm  
16 GB solid-state drive  
Audio and video  
One digital microphone  
HD audio  
Two Altec Lansing speakers  
HP TrueVision HD camera (fixed, no tilt) with activity LED, USB 2.0, M-JPEG, 1280 x 720 by  
30 frames per second  
Ethernet  
Wireless  
Integrated 10/100 network interface card (NIC)  
Integrated wireless local area network (WLAN) options by way of wireless module  
1
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Category  
Description  
Two WLAN antennas built into display assembly  
Support for the following WLAN formats:  
Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth® 4.0 combo adapter, HMC  
External media card  
HP Multi-Format Digital Media Reader slot with push-push technology, supporting  
the following digital card formats:  
Secure Digital (SD) Memory Card  
Secure Digital High Capacity (SDHC) Memory Card  
Secure Digital Extended Capacity (SDXC) Memory Card  
MultiMediaCard (MMC)  
Internal media cards  
Ports  
One half-size Mini Card slot for WLAN  
Audio-in/Audio-out (combination headphone/microphone)  
HDMI version 1.4 supporting up to 1920×1200 @ 60Hz  
HP AC power adapter  
RJ-45 (Ethernet, includes link and activity lights)  
USB 2.0 (3 ports)  
Keyboard/pointing devices Full-size, island-style keyboard  
TouchPad with two buttons:  
Multitouch gesture support enabled as default  
Taps enabled by default  
Power requirements  
AC adapter  
65 W AC adapter, nPFC  
Battery  
4 cell, 37 Whr, 2.55 Ah, Li-ion battery  
Supports fast charge  
Security  
Security cable slot  
Trusted Platform Module (TPM) functionality  
Operating system  
Preinstalled:  
Google™ Chrome OS  
Serviceability  
End-user replaceable parts:  
AC adapter  
Battery  
Keyboard  
2
Chapter 1 Product description  
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2 External component identification  
Display  
Component  
Description  
(1)  
WLAN antennas (2)*  
Send and receive wireless signals to communicate with wireless  
local area networks (WLANs).  
(2)  
(3)  
Webcam light  
On: The webcam is in use.  
HP TrueVision HD Webcam  
Records video, captures still photographs, and allows you to  
video conference and chat online using streaming video.  
(4)  
Internal microphone  
Records sound.  
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately  
around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety and  
Environmental Notices that applies to your country or region.  
Display  
3
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Top  
TouchPad  
Component  
Description  
(1)  
TouchPad zone  
Moves the on-screen pointer and selects or activates items  
on the screen.  
(2)  
(3)  
Left TouchPad button  
Right TouchPad button  
Functions like the left button on an external mouse.  
Functions like the right button on an external mouse.  
4
Chapter 2 External component identification  
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Lights, speakers, and buttons  
Component  
Description  
(1)  
Power light  
White: The computer is on.  
Blinking white: The computer is in the Sleep state,  
which is an energy-saving mode. The computer shuts  
off power to the display and other unneeded  
components.  
Off: The computer is off.  
(2)  
Power button  
When the computer is off, press the button to turn on  
the computer.  
When the computer is in the Sleep state, press the  
button briefly to exit that state.  
When the computer is on and you want to lock the  
screen, briefly press the power button until you see the  
sign-in screen appear. Pressing the power button  
during screen lock mode will turn off the computer.  
When computer is on and you want to turn off the  
computer, press and hold the power button until it turns  
off.  
(3)  
(4)  
Speakers (2)  
Produce sound.  
Caps lock light  
White: Caps lock is on, which switches the letter keys to all  
capital letters.  
Top  
5
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Left side  
Component  
Description  
(1)  
Security cable slot  
Attaches an optional security cable to the computer.  
NOTE: The security cable is designed to act as a  
deterrent, but it may not prevent the computer from being  
mishandled or stolen.  
(2)  
Vent  
Enables airflow to cool internal components.  
NOTE: The computer fan starts up automatically to cool  
internal components and prevent overheating. It is normal  
for the internal fan to cycle on and off during routine  
operation.  
(3)  
(4)  
USB 2.0 port  
Connects an optional USB 2.0 device.  
Audio-out (headphone) jack/Audio-in  
(microphone) jack  
Produces sound when connected to optional powered  
stereo speakers, headphones, earbuds, a headset, or  
television audio. Also connects an optional headset  
microphone. The jack does not support optional  
microphone-only devices.  
WARNING! To reduce the risk of personal injury, adjust  
the volume before using headphones, earbuds, or a  
headset. For additional safety information, see the  
Regulatory, Safety and Environmental Notices.  
NOTE: When a device is connected to the jack, the  
computer speakers are disabled.  
NOTE: Be sure that the device cable has a 4-conductor  
connector that supports both audio-out (headphone) and  
audio-in (microphone).  
6
Chapter 2 External component identification  
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Right side  
Component  
(1)  
Description  
Power light  
White: The computer is on.  
Blinking white: The computer is in the Sleep state,  
which is an energy-saving mode. The computer shuts  
off power to the display and other unneeded  
components.  
Off: The computer is off.  
(2)  
(3)  
Drive light  
Blinking white: The drive is being accessed.  
Digital Media Slot  
Supports the following digital card formats:  
Secure Digital (SD) Memory Card  
Secure Digital High Capacity (SDHC) Memory Card  
Secure Digital Extended Capacity (SDxC) Memory  
Card  
MultiMediaCard (MMC)  
(4)  
(5)  
USB 2.0 ports (2)  
HDMI port  
Connect optional USB 2.0 devices.  
Connects an optional video or audio device, such as a  
high-definition television, or any compatible digital or audio  
device.  
(6)  
RJ-45 (network) jack lights  
White: Computer is connected to a network.  
Blinking amber: Data is being transferred.  
NOTE: When both lights are off the computer is not  
connected to a network.  
(7)  
(8)  
RJ-45 (network) jack  
AC adapter light  
Connects a network cable.  
White: The AC adapter is connected and the battery is  
charged.  
Blinking white: The battery has reached a low battery  
level.  
Amber: The AC adapter is connected and the battery  
is charging.  
Off: The computer is using DC power.  
(9)  
Power connector  
Connects an AC adapter.  
Right side  
7
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Bottom  
Component  
Description  
(1)  
(2)  
Battery bay  
Battery lock  
Holds the battery.  
Unlocks and locks the battery.  
(3)  
(4)  
Vents (4)  
Enable airflow to cool internal components.  
NOTE: The computer fan starts up automatically to cool  
internal components and prevent overheating. It is normal  
for the internal fan to cycle on and off during routine  
operation.  
Battery release latch  
Releases the battery from the battery bay.  
8
Chapter 2 External component identification  
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3 Illustrated parts catalog  
Service label  
When ordering parts or requesting information, provide the computer serial number and model  
description provided on the service label. The service label is located on the bottom of the computer.  
NOTE: Your label may look slightly different from the illustration in this section.  
Item Description  
Function  
(1)  
(2)  
(3)  
Product name  
This is the model name for the computer.  
This is an alphanumeric identifier that is unique to each product.  
Serial number  
Product part number  
This number provides specific information about the product's hardware components. The  
part number helps a service technician to determine what components and parts are  
needed.  
(4)  
(5)  
Warranty period  
This number describes the duration of the warranty period for the computer.  
Model description  
(select models only)  
This is the alphanumeric identifier needed to locate documents, drivers, and support for  
the computer.  
Service label  
9
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Computer major components  
Item  
(1)  
Component  
Spare part number  
35.6 cm (14.0 in), high definition (HD), WLED, SVA BrightView flat display assembly. The display assembly  
is spared at the subcomponent level only.  
NOTE: For a full list of display spare parts, see Display assembly subcomponents on page 12.  
Keyboard, black finish (includes keyboard cable):  
(2)  
For use in France  
708135-051  
10 Chapter 3 Illustrated parts catalog  
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Item  
Component  
Spare part number  
708135-041  
708135-B31  
708135-DH1  
708135-161  
708135-031  
708135-001  
708136-001  
697901-001  
704989-001  
For use in Germany  
For use Internationally  
For use in the Nordic Region  
For use in Latin America  
For use in the United Kingdom  
For use in the United States  
(3)  
(4)  
(5)  
(6)  
Top cover, sparkling black (includes TouchPad)  
Power button board (includes cable)  
System board (includes processor and replacement thermal material)  
Memory module (DDR3-1600 MHz, PC3-12800):  
4 GB  
2 GB  
641369-005  
652972-005  
697915-001  
697917-001  
(7)  
(8)  
(9)  
Heat sink (includes replacement thermal material)  
RTC battery  
Hard drive SATA, (does not include hard drive bracket or cable):  
9.5 mm (0.37 in) x 6.35 cm (2.50 in):  
320 GB, 5400 rpm  
7.0 mm (0.28 in) × 6.35 cm (2.50 in):  
320 GB, 5400 rpm  
622643-005  
645193-005  
713526-001  
697905-001  
Solid-state drive, 16 GB  
Hard Drive Hardware Kit, not illustrated, (includes hard drive bracket, screws, and  
cable)  
(10)  
WLAN module:  
Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth 4.0 combo adapter, HMC  
676786-005  
699248-001  
697918-001  
695192-001  
697914-001  
700428-001  
697921-001  
697902-001  
708134-001  
697906-001  
(11)  
(12)  
(13)  
(14)  
(15)  
(16)  
(17)  
(18)  
Platform Controller Hub (PCH) heat sink  
Speaker assembly (includes left and right speakers and cable)  
Battery, 4 cell, 37 Whr, (2.55 Ah)  
Fan  
RJ-45 cover  
Power connector  
USB board (includes cable and audio-out/audio-in jack)  
Base enclosure  
Rubber Feet Kit, not illustrated  
Computer major components 11  
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Display assembly subcomponents  
Item  
(1)  
(2)  
(3)  
(4)  
(5)  
(6)  
Component  
Spare part number  
697907-001  
697908-001  
698523-001  
697903-001  
697913-001  
697911-001  
Display bezel  
Display Hinge Kit (includes left and right display hinges and brackets)  
35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel  
Webcam/microphone module  
Antenna Kit (includes left and right wireless antenna cables and transceivers)  
Display Panel Cable Kit (includes display panel cable and webcam/microphone  
module cable)  
(7)  
Back cover, sparkling black  
708133-001  
Miscellaneous parts  
Component  
Spare part number  
AC adapter  
65 W RC V AC  
693715-001  
707750-001  
65 W RC V AC (select models only)  
Power cord (3-pin, black, 1.83 m):  
12 Chapter 3 Illustrated parts catalog  
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Component  
Spare part number  
490371-011  
490371-081  
490371-021  
490371-D61  
490371-001  
490371-031  
697912-001  
680571-001  
For use in Australia  
For use in Denmark  
For use in Europe  
For use in India  
For use in North America  
For use in the United Kingdom and Singapore  
Screw Kit (not illustrated)  
Thermal Material Kit  
Sequential part number listing  
Spare part number  
490371-001  
490371-011  
490371-021  
490371-031  
490371-081  
490371-D61  
622643-005  
Description  
Power cord for use in North America (black, 3-pin, 1.83 m)  
Power cord for use in Australia (black, 3-pin, 1.83 m)  
Power cord for use in Europe (black, 3-pin, 1.83 m)  
Power cord for use in the United Kingdom and Singapore (black, 3-pin, 1.83 m)  
Power cord for use in Denmark (black, 3-pin, 1.83 m)  
Power cord for use in India (black, 3-pin, 1.83 m)  
320 GB, 5400 rpm hard drive (9.5 mm (0.37 in) × 6.35 cm (2.50 in) SATA, does not include hard  
drive bracket or cable)  
641369-005  
645193-005  
4 GB memory module (DDR3-1600 MHz, PC3-12800)  
320 GB, 5400 rpm hard drive (7.0 mm (0.28 in) × 6.35 cm (2.50 in) SATA, does not include hard  
drive bracket or cable)  
652972-005  
676786-005  
680571-001  
693715-001  
695192-001  
697901-001  
697902-001  
697903-001  
697905-001  
697906-001  
697907-001  
697908-001  
2 GB memory module (DDR3-1600 MHz, PC3-12800)  
Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth 4.0 combo adapter, HMC  
Thermal Material Kit (includes replacement thermal paste and pads)  
65 W, nPFC, AC adapter  
4 cell, 37 Whr, 2.55 Ah Li-ion battery  
Power button board (includes cable)  
USB board (includes cable and audio-out/audio-in jack)  
Webcam/microphone module  
Hard Drive Hardware Kit (includes hard drive bracket, screws, and cable)  
Rubber Feet Kit  
Display bezel  
Display Hinge Kit (includes left and right display hinges and brackets)  
Sequential part number listing 13  
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Spare part number  
697911-001  
697912-001  
697913-001  
697914-001  
697915-001  
697917-001  
697918-001  
697921-001  
698523-001  
699248-001  
700428-001  
704989-001  
707750-001  
708133-001  
708134-001  
708135-001  
708135-031  
708135-041  
708135-051  
708135-161  
708135-B31  
708135-DH1  
708136-001  
713526-001  
Description  
Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)  
Screw Kit  
Antenna Kit (includes left and right wireless antenna cables and transceivers)  
Fan  
Heat sink (includes replacement thermal material)  
RTC battery  
Speaker assembly (includes left and right speakers and cable)  
Power connector  
35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel  
PCH heat sink  
RJ-45 cover  
System board (includes processor and replacement thermal material)  
65 W, nPFC, AC adapter (select models only)  
Back cover, sparkling black  
Base enclosure  
Keyboard with black finish for use in the United States (includes cable)  
Keyboard with black finish for use in the United Kingdom (includes cable)  
Keyboard with black finish for use in Germany (includes cable)  
Keyboard with black finish for use in France (includes cable)  
Keyboard with black finish for use in Latin America (includes cable)  
Keyboard with black finish for use Internationally (includes cable)  
Keyboard with black finish for use in the Nordic Region (includes cable)  
Top cover, sparkling black (includes TouchPad)  
16 GB solid-state drive  
14 Chapter 3 Illustrated parts catalog  
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4 Removal and replacement procedures  
CAUTION: The user-replaceable parts for this computer are:  
AC adapter  
Battery  
Keyboard  
For all parts that are not user-replaceable, only HP authorized service providers should perform the  
removal and replacement procedures described here. Accessing the internal part could damage the  
computer or void the warranty.  
Preliminary replacement requirements  
Tools required  
You will need the following tools to complete the removal and replacement procedures:  
Flat-bladed screwdriver  
Magnetic screwdriver  
Phillips P0 and P1 screwdrivers  
Service considerations  
The following sections include some of the considerations that you must keep in mind during  
disassembly and assembly procedures.  
NOTE: As you remove each subassembly from the computer, place the subassembly (and all  
accompanying screws) away from the work area to prevent damage.  
Plastic parts  
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts.  
Use care when handling the plastic parts. Apply pressure only at the points designated in  
the maintenance instructions.  
Cables and connectors  
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations  
during the reassembly process. Improper cable placement can damage the computer.  
Cables must be handled with extreme care to avoid damage. Apply only the tension required to  
unseat or seat the cables during removal and insertion. Handle cables by the connector whenever  
possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in  
such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex  
cables with extreme care; these cables tear easily.  
Preliminary replacement requirements 15  
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Drive handling  
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to  
the computer, damage to a drive, or loss of information, observe these precautions:  
Before removing or inserting a hard drive, turn off the computer.  
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive,  
avoid touching the connector.  
Handle drives on surfaces covered with at least one inch of shock-proof foam.  
Avoid dropping drives from any height onto any surface.  
After removing a hard drive, or a diskette drive, place it in a static-proof bag.  
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors  
or speakers.  
Avoid exposing a drive to temperature extremes or liquids.  
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective  
packaging and label the package “FRAGILE.”  
Grounding guidelines  
Electrostatic discharge damage  
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure  
determine the degree of sensitivity. Networks built into many integrated circuits provide some  
protection, but in many cases, ESD contains enough power to alter device parameters or melt  
silicon junctions.  
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or  
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.  
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a  
normal cycle. Or the device may function normally for a while, then degrade in the internal layers,  
reducing its life expectancy.  
CAUTION: To prevent damage to the computer when you are removing or installing internal  
components, observe these precautions:  
Keep components in their electrostatic-safe containers until you are ready to install them.  
Before touching an electronic component, discharge static electricity by using the guidelines  
described in this section.  
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.  
If you remove a component, place it in an electrostatic-safe container.  
The following table shows how humidity affects the electrostatic voltage levels generated by  
different activities.  
CAUTION: A product can be degraded by as little as 700 V.  
16 Chapter 4 Removal and replacement procedures  
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Typical electrostatic voltage levels  
Relative humidity  
40%  
Event  
10%  
55%  
Walking across carpet  
35,000 V  
12,000 V  
6,000 V  
2,000 V  
11,500 V  
14,500 V  
26,500 V  
21,000 V  
15,000 V  
5,000 V  
800 V  
7,500 V  
3,000 V  
400 V  
Walking across vinyl floor  
Motions of bench worker  
Removing DIPS from plastic tube  
Removing DIPS from vinyl tray  
Removing DIPS from Styrofoam  
Removing bubble pack from PCB  
Packing PCBs in foam-lined box  
700 V  
400 V  
4,000 V  
5,000 V  
20,000 V  
11,000 V  
2,000 V  
3,500 V  
7,000 V  
5,000 V  
Packaging and transporting guidelines  
Follow these grounding guidelines when packaging and transporting equipment:  
To avoid hand contact, transport products in static-safe tubes, bags, or boxes.  
Protect ESD-sensitive parts and assemblies with conductive or approved containers or  
packaging.  
Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.  
Place items on a grounded surface before removing items from their containers.  
Always be properly grounded when touching a component or assembly.  
Store reusable ESD-sensitive parts from assemblies in protective packaging or  
nonconductive foam.  
Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that  
mechanized equipment used for moving materials is wired to ground and that proper materials  
are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate  
electric charges.  
Workstation guidelines  
Follow these grounding workstation guidelines:  
Cover the workstation with approved static-shielding material.  
Use a wrist strap connected to a properly grounded work surface and use properly grounded  
tools and equipment.  
Use conductive field service tools, such as cutters, screwdrivers, and vacuums.  
When fixtures must directly contact dissipative surfaces, use fixtures made only of static-  
safe materials.  
Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids  
and Styrofoam.  
Preliminary replacement requirements 17  
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Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle  
these items only at static-free workstations.  
Avoid contact with pins, leads, or circuitry.  
Turn off power and input signals before inserting or removing connectors or test equipment.  
Equipment guidelines  
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.  
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible  
straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper  
ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug  
connectors, use alligator clips to connect a wrist strap.  
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps)  
can be used at standing workstations and are compatible with most types of shoes or boots. On  
conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one  
megohm resistance between the operator and ground. To be effective, the conductive must be  
worn in contact with the skin.  
The following grounding equipment is recommended to prevent electrostatic damage:  
Antistatic tape  
Antistatic smocks, aprons, and sleeve protectors  
Conductive bins and other assembly or soldering aids  
Nonconductive foam  
Conductive tabletop workstations with ground cords of one megohm resistance  
Static-dissipative tables or floor mats with hard ties to the ground  
Field service kits  
Static awareness labels  
Material-handling packages  
Nonconductive plastic bags, tubes, or boxes  
Metal tote boxes  
Electrostatic voltage levels and protective materials  
The following table lists the shielding protection provided by antistatic bags and floor mats.  
Material  
Use  
Voltage protection level  
1,500 V  
Antistatic plastics  
Carbon-loaded plastic  
Metallized laminate  
Bags  
Floor mats  
Floor mats  
7,500 V  
5,000 V  
18 Chapter 4 Removal and replacement procedures  
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Component replacement procedures  
This chapter provides removal and replacement procedures.  
There are a number of screws that must be removed, replaced, or loosened when servicing  
the computer. Make special note of each screw and screw lock size and location during removal  
and replacement.  
Service label  
When ordering parts or requesting information, provide the computer serial number and model  
number provided on the service label. The service label is located on the bottom of the computer.  
NOTE: Your label may look slightly different from the illustration in this section.  
Item  
(1)  
Description  
Product name  
Serial number  
Function  
The name affixed to the front of the computer.  
(2)  
This is an alphanumeric identifier that is unique to  
each product.  
(3)  
Product part number  
This number provides specific information about  
the product's hardware components. The part  
number helps a service technician to determine what  
components and parts are needed.  
(4)  
(5)  
Warranty period  
This number describes the duration of the warranty  
period for the computer.  
Model description (select models only)  
This is the alphanumeric identifier needed to locate  
documents, drivers, and support for the computer.  
Component replacement procedures 19  
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Battery  
Description  
Spare part number  
4 cell, 37 Whr, 2.55 Ah Li-ion battery  
695192-001  
Before disassembling the computer, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
Remove the battery:  
1. Turn the computer upside down on a flat surface.  
2. Slide the battery release lock (1) far enough that it rests in the unlocked position.  
3. Slide the battery release latch (2) to release the battery.  
4. Slide the battery (3) from the middle to remove it from the computer.  
To insert the battery, follow these steps:  
CAUTION: Do not slant the battery as you insert it.  
1. Holding the battery in the middle, slide the battery (1) straight into the computer until the battery  
release latch locks into place.  
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2. Reset the battery release lock (2) to the locked position.  
Computer feet  
Description  
Spare part number  
Rubber Feet Kit  
697906-001  
The computer feet are adhesive-backed rubber pads. There are 5 rubber feet that attach to  
the base enclosure in the locations illustrated below.  
Component replacement procedures 21  
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Display panel  
Description  
Spare part number  
697907-001  
Display bezel  
35.6 cm (14.0 in), HD, WLED, SVA BrightView flat display panel  
698523-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the display panel, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
NOTE: To replace the entire display assembly, additional steps are required (see Display Assembly  
Remove the panel:  
1. Remove the plastic screw covers (1) and the two Phillips screws (2) that secure the display  
bezel to the display assembly.  
2. Flex the inside edges of the bottom edge (1), the left and right sides (2), and the top edge (3) of  
the display bezel until the bezel disengages from the display enclosure.  
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3. Remove the display bezel (4).  
4. Remove the four Phillips screws for the display panel.  
NOTE: Support the display panel as you lean the panel forward.  
5. Move the panel toward the keyboard (1).  
6. Release the adhesive support strip (2) that secures the display panel cable connector to  
the display panel.  
Component replacement procedures 23  
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7. Disconnect the display panel cable (3) from the display panel, and then remove the panel (4).  
Reverse this procedure to replace the panel.  
Keyboard  
NOTE: The keyboard spare part kit includes a keyboard cable.  
Description  
Spare part number  
Black keyboard:  
For use in France  
708135-051  
708135-041  
708135-B31  
708135-161  
708135-DH1  
708135-031  
708135-001  
For use in Germany  
For use Internationally  
For use in Latin America  
For use in the Nordic Region  
For use in the United Kingdom  
For use in the United States  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the keyboard, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
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3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
Remove the keyboard:  
1. Remove the two Phillips screws that secure the keyboard to the computer.  
Component replacement procedures 25  
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2. Turn the computer right-side up with the front toward you. Open the display and stand the  
computer on its right side. Insert a thin tool through the keyboard access hole. (The keyboard  
icon indicates the keyboard access hole.) Push firmly on the bottom of the keyboard until it  
disengages from the computer.  
3. Turn the computer right-side up with the front toward you and open the display.  
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4. Gently slide your finger along the top edge of the keyboard to release the keyboard clips. Lift up  
on the rear of the keyboard.  
5. Tilt the keyboard forward (1) onto the palm rest. Release the zero insertion force (ZIF) connector  
(2) to which the keyboard cable is attached, and then disconnect the keyboard cable (3) from  
the system board.  
6. Remove the keyboard.  
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Reverse this procedure to install the keyboard.  
Top cover  
NOTE: The top cover spare part kit includes the TouchPad support, TouchPad board and  
TouchPad cable.  
Description  
Spare part number  
708136-001  
Sparkling black top cover  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the top cover, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
Remove the top cover:  
1. Remove the seven Phillips screws that secure the top cover to the base enclosure.  
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2. Disconnect the power button cable (1) and the TouchPad cable (2).  
3. Close the display and turn the computer upside down.  
4. Remove the eight Phillips screws from the bottom of the computer.  
5. Turn the computer over and open the display.  
Component replacement procedures 29  
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6. Gently lift around the edges of the top cover (1) and lift to remove the top cover (2).  
When replacing the top cover, be sure that the following components are removed from the defective  
top cover and installed on the replacement top cover:  
Power button board and cable (see Power button board on page 30).  
Reverse this procedure to install the top cover.  
Power button board  
Description  
Spare part number  
Power button board (includes cable)  
697901-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the power button board, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
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Remove the power button board:  
1. Turn the top cover upside down, with the front toward you.  
2. Remove the Phillips screw (1) and tape that secure the power button board to the top cover.  
3. Release the clips, lift the power button board (2), and carefully slide the power button cable out  
from the guides (3) to remove the power button board.  
Reverse this procedure to install the power button board.  
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Hard drive  
NOTE: The hard drive spare part kit does not include the hard drive cable, or hard drive bracket and  
screws.  
Description  
Spare part number  
622643-005  
9.5 mm (0.37 in) × 6.35 cm (2.50 in), 320 GB, 5400 rpm, SATA  
7.0 mm (0.28 in) × 6.35 cm (2.50 in), 320 GB, 5400 rpm, SATA  
16 GB solid-state drive, SATA  
645193-005  
713526-001  
Hard Drive Hardware Kit (includes hard drive cable, and hard drive bracket and screws)  
697905-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the hard drive, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
Remove the hard drive:  
1. Disconnect the USB cable on top of the hard drive from the computer.  
NOTE: If it is necessary to replace the hard drive cable, see System board on page 38.  
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2. Remove the two Phillips screws (1). Lift the hard drive (2) to remove and disconnect the hard  
drive cable (3).  
3. Remove the four Phillips screws (1), and then remove the bracket (2) from the hard drive.  
To install a hard drive, reverse the removal procedure.  
Component replacement procedures 33  
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USB board/Audio jack  
Description  
Spare part number  
USB board (includes cable and audio-out/audio-in jack)  
697902-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the USB board, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
Remove the USB board:  
NOTE: One side of the USB cable lies across the hard drive. It is disconnected during the hard  
drive removal process.  
1. Remove the screw (1) and gently lift the USB board (2) up.  
2. Slide the USB board (3) out to remove it.  
Reverse this procedure to install the USB board.  
34 Chapter 4 Removal and replacement procedures  
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WLAN module  
Description  
Spare part number  
Atheros AR9462 802.11 a/b/g/n 2x2 Bluetooth 4.0 combo adapter, HMC  
676786-005  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless  
module authorized for use in the computer by the governmental agency that regulates wireless  
devices in your country or region. If you replace the module and then receive a warning message,  
remove the module to restore device functionality, and then contact technical support.  
Before removing the WLAN module, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
Remove the WLAN module:  
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.  
NOTE: The 1/black WLAN antenna cable is connected to the WLAN module 1/Main terminal.  
The 2/white WLAN antenna cable is connected to the WLAN module 2/Aux terminal.  
Component replacement procedures 35  
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2. Remove the Phillips screw (2) that secures the WLAN module to the system board. (The WLAN  
module tilts up.)  
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).  
NOTE: The WLAN module is designed with a notch to prevent incorrect installation into  
the WLAN module socket.  
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module,  
the protective sleeves should be installed on the antenna connectors, as shown in the following  
illustration.  
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Reverse this procedure to install the WLAN module.  
Component replacement procedures 37  
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System board  
NOTE: The processor is included on the system board.  
The system board Thermal Material Kit, part number 680571-001, includes replacement thermal  
paste and pads.  
Description  
Spare part number  
System board  
704989-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the system board, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
After removing the system board, be sure that the following components are removed from  
the defective system board and installed on the replacement system board:  
Memory module (see Memory module on page 41)  
RTC battery (see RTC battery on page 44)  
Heat sink (see Heat sink on page 46)  
PCH heat sink (see PCH heat sink on page 45)  
Remove the system board:  
1. Disconnect the following cables from the system board:  
Display panel cable (1)  
Speaker cable (2)  
Fan power connector (3)  
38 Chapter 4 Removal and replacement procedures  
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2. Remove the power connector bracket Phillips screw (1) and remove the power connector  
bracket (2).  
3. Remove the two Phillips screws (3) that secure the system board to the base enclosure.  
4. Lift the left side of the system board (1) until it rests at an angle.  
5. Remove the system board by sliding it up and to the left at an angle (2).  
Component replacement procedures 39  
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6. Disconnect the power connector cable (3).  
7. Remove the hard drive cable:  
a. Turn the system board upside down, with the front toward you.  
b. Disconnect the hard drive cable from the system board.  
Reverse this procedure to install the system board.  
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Memory module  
WARNING! To reduce the risk of electric shock and damage to the equipment, unplug the power  
cord and remove all batteries before installing a memory module.  
CAUTION: Electrostatic discharge (ESD) can damage electronic components. Before beginning  
any procedure, ensure that you are discharged of static electricity by touching a grounded metal  
object.  
Description  
Spare part number  
641369-005  
4 GB (DDR3-1600 MHz, PC3-12800)  
2 GB (DDR3-1600 MHz, PC3-12800)  
652972-005  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing a memory module, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
10. Remove the system board (see System board on page 38).  
To remove a memory module:  
1. Turn the system board upside down to access the memory module.  
2. Spread the retention clips (1) on each side of the memory module slot to release the memory  
module. (The memory module tilts up.)  
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3. Remove the memory module (2) by pulling it away from the slot at an angle.  
CAUTION: To prevent damage to the memory module, hold the memory module by the edges  
only. Do not touch the components on the memory module.  
CAUTION: To protect a memory module after removal, place it in an electrostatic-safe  
container.  
To replace the memory module:  
1. Align the notched edge of the replacement memory module with the tab in the memory module  
slot, and then press the module (1) into the slot at a 45-degree angle until it is firmly seated.  
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2. Press down on the left and right sides of the memory module (2) until the side retention clips  
snap back into place.  
3. Reverse the previous steps to replace the following items:  
System board  
WLAN  
USB board  
Hard drive  
Top cover  
Keyboard  
Battery  
Any external devices and the AC adapter  
Component replacement procedures 43  
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RTC battery  
Description  
RTC battery  
Spare part number  
697917-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the RTC battery, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
10. Remove the system board (see System board on page 38).  
Remove the RTC battery:  
1. Turn the system board upside down, with the front toward you.  
2. Remove the RTC battery (1) by pressing down with a thin plastic tool or your finger. The battery  
is spring loaded and will pop up. Lift and remove the RTC battery (2).  
Reverse this procedure to install the RTC battery.  
44 Chapter 4 Removal and replacement procedures  
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PCH heat sink  
Description  
Spare part number  
PCH heat sink  
699248-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the PCH heat sink, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
10. Remove the system board (see System board on page 38).  
Remove the PCH heat sink:  
1. Turn the system board upside down, with the front toward you.  
2. Remove the two Phillips screws (1) and lift off the PCH heat sink (2).  
Reverse this procedure to install the PCH heat sink onto a replacement system board.  
Component replacement procedures 45  
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Heat sink  
Description  
Heat sink  
Spare part number  
697915-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the heat sink, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
10. Remove the system board (see System board on page 38).  
Remove the heat sink:  
1. Turn the system board upside down, with the front toward you.  
2. Remove the heat sink.  
a. Loosen the captive screws (1) and lift the heat sink (2) from the system board.  
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b. Thoroughly clean the thermal connections (1) on the system board and the heat sink (2)  
before replacing a heat sink onto a system board.  
3. Reverse this procedure to replace the heat sink. Replace the thermal material that ships with the  
replacement heat sink.  
Fan  
Description  
Fan  
Spare part number  
697914-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the fan, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
10. Remove the system board (see System board on page 38).  
To remove the fan from the base enclosure:  
1. Disconnect the fan cable.  
Component replacement procedures 47  
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2. Remove the three Phillips screws (1) from the fan (2) and lift up to remove the fan.  
Reverse this procedure to install the cooling fan in the base enclosure.  
Speaker assembly  
Description  
Spare part number  
Speaker assembly  
697918-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the speaker assembly, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
10. Remove the system board (see System board on page 38).  
Remove the speaker assembly:  
NOTE: The speaker screws were removed during the process to remove the top cover.  
1. Gently release the wires (1) routed along the top of the base enclosure.  
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2. Lift both pieces of the speaker assembly (2).  
Reverse this procedure to install the speaker assembly on the base enclosure.  
RJ-45 cover  
Description  
Spare part number  
RJ-45 cover  
700428-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the RJ-45 cover, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
10. Remove the system board (see System board on page 38).  
Remove the RJ-45 cover:  
1. Remove the Phillips M screw (1) for the RJ-45 cover.  
Component replacement procedures 49  
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2. Lift the RJ-45 cover (2) to remove it from the base enclosure.  
Reverse these procedures to replace the RJ-45 cover.  
Display Assembly  
Description  
Spare part number  
697913-001  
Antenna Kit (includes left and right wireless antenna cables and transceivers)  
Display Panel Cable Kit (includes display panel cable and webcam/microphone module cable)  
Back cover, sparkling black  
697911-001  
708133-001  
Display Hinge Kit (includes left and right display hinges and brackets)  
Webcam/microphone module  
697908-001  
697903-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the display assembly, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the display panel (see Display panel on page 22).  
6. Remove the keyboard (see Keyboard on page 24).  
7. Remove the top cover (see Top cover on page 28).  
8. Remove the hard drive (see Hard drive on page 32).  
9. Remove the USB board (see USB board/Audio jack on page 34).  
10. Remove the WLAN (see WLAN module on page 35).  
11. Remove the system board (see System board on page 38).  
50 Chapter 4 Removal and replacement procedures  
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Remove the display assembly:  
CAUTION: Support the display assembly when removing the following screws. Failure to support  
the display assembly can result in damage to the display assembly and other computer components.  
1. Remove the four Phillips screws from the display hinges (1) and lift the display assembly (2).  
2. If it is necessary to replace the webcam/microphone module:  
a. Detach and release the webcam/microphone module as far as the webcam/microphone  
module cable allows. (The webcam/microphone module is attached to the back cover with  
double-sided tape.)  
b. Disconnect the webcam/microphone cable (1) from the webcam/microphone module.  
c. Remove the webcam/microphone module (2).  
Component replacement procedures 51  
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3. Remove the two top screws (1) and two bottom screws (2) from the display bracket and lift the  
display brackets (3) to remove them.  
4. If it is necessary to replace the display panel cable:  
a. Gently remove the cable from the routing clips (1).  
b. Detach and release the cable (it is attached to the back cover with double-sided tape), and  
remove the cable (2).  
5. If it is necessary to replace the wireless antenna cables and transceivers:  
a. Release the wireless antenna cables from the clips (1) built into the back cover.  
b. Release the wireless antenna transceivers from the back cover. (The wireless antenna  
transceivers are attached to the back cover with double-sided tape.)  
52 Chapter 4 Removal and replacement procedures  
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c. Remove the wireless antenna cables and transceivers (2).  
Reverse this procedure to reassemble and install the display assembly.  
Power connector  
Description  
Spare part number  
Power connector  
697921-001  
IMPORTANT: Make special note of each screw and screw lock size and location during removal  
and replacement.  
Before removing the power connector, follow these steps:  
1. Shut down the computer.  
2. Disconnect all external devices connected to the computer.  
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet  
and then unplugging the AC adapter from the computer.  
4. Remove the battery (see Battery on page 20).  
5. Remove the keyboard (see Keyboard on page 24).  
6. Remove the top cover (see Top cover on page 28).  
7. Remove the hard drive (see Hard drive on page 32).  
8. Remove the USB board (see USB board/Audio jack on page 34).  
9. Remove the WLAN (see WLAN module on page 35).  
10. Remove the system board (see System board on page 38).  
11. Remove the display assembly (see Display panel on page 22).  
Remove the power connector:  
Component replacement procedures 53  
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NOTE: The power connector screw and bracket were removed during the process to remove the  
system board.  
Lift out the power connector to remove it from the base enclosure.  
Reverse these procedures to replace the power connector.  
54 Chapter 4 Removal and replacement procedures  
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5 Specifications  
Computer specifications  
Metric  
U.S.  
Dimensions:  
Width  
34.7 cm  
13.67 in  
Depth  
23.8 cm  
9.37 in  
Height (front to back)  
Weight:  
2.1 cm to 2.1 cm  
1.8 kg  
.83 in to .83 in  
3.96 lbs  
Input power  
Operating voltage and current  
Temperature  
19.5 V dc @ 3.33 A – 65 W  
Operating  
5°C to 35°C  
41°F to 95°F  
-4°F to 140°F  
Nonoperating  
-20°C to 60°C  
Relative humidity  
Operating  
10% to 90%  
5% to 95%  
Nonoperating  
Maximum altitude (unpressurized)  
Operating (14.7 to 10.1 psia)  
Nonoperating (14.7 to 4.4 psia)  
Shock  
-15 m to 3,048 m  
-15 m to 12,192 m  
-50 ft to 10,000 ft  
-50 ft to 40,000 ft  
Operating  
125 g, 2 ms, half-sine  
200 g, 2 ms, half-sine  
Nonoperating  
Random vibration  
Operating  
0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate  
1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate  
Nonoperating  
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within  
this range of temperatures.  
Computer specifications 55  
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35.6 cm (14.0 in), display specifications  
Metric  
U.S.  
Dimensions  
Width  
32.4 cm  
12.8 in  
7.6 in  
Height  
19.3 cm  
Diagonal  
35.6 cm  
14.0 in  
Number of colors  
Contrast ratio  
Brightness  
262K (6 bit)  
500:1 (typical)  
200 cd/m2 (nits) (typical)  
WLED  
Backlight  
Total power consumption  
Viewing angle  
3.2 W (max)  
±45° horizontal, +15° up & -35° down vertical (typical)  
Hard drive specifications  
320 GB*  
Dimensions  
Height  
9.5 mm and 7.0 mm  
70 mm  
Width  
Weight  
107 g max  
SATA  
Interface type  
Transfer rate  
300 MB/sec  
ATA security  
Security  
Seek times (typical read, including setting)  
Single track  
2.0 ms  
Average  
12.0 ms  
Maximum  
22.0 ms  
Logical blocks  
Disk rotational speed  
Operating temperature  
625,121,433  
5400 rpm  
*Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.  
NOTE: Certain restrictions and exclusions apply. Contact support for details.  
56 Chapter 5 Specifications  
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Solid-state drive specifications  
Performance  
Sequential read (maximum)  
Sequential write (maximum)  
Characteristics  
Interface  
up to 220 MB/s  
up to 50 MB/s  
SATA 3.0  
Flash type  
Multi-Level Cell (MLC) NAND  
16 GB  
Flash capacity  
Features  
ATA Security; ATA8-ACS; SATA 3.0; Device Initiated Power  
Management (DIPM)  
Environmental specifications  
Operating temperature  
Storage temperature  
Shock  
0°C to +70°C (32°F to 158°F)  
-55°C to +85°C (-67°F to 185°F)  
1500 g/0.5msec half sine  
5 Grms, 10-2000 Hz  
Vibration (operating)  
Physical specifications  
Connector  
7+15 pin SATA connector  
53 g (1.87 oz)  
Weight  
Solid-state drive specifications 57  
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6 Power cord set requirements  
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to  
120 V ac, or from 220 to 240 V ac.  
The 3-conductor power cord set included with the computer meets the requirements for use in the  
country or region where the equipment is purchased.  
Power cord sets for use in other countries or regions must meet the requirements of the country and  
region where the computer is used.  
Requirements for all countries  
The following requirements are applicable to all countries and regions:  
The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).  
All power cord sets must be approved by an acceptable accredited agency responsible for  
evaluation in the country or region where the power cord set will be used.  
The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating  
of 125 or 250 V ac, as required by the power system of each country or region.  
The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320  
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.  
58 Chapter 6 Power cord set requirements  
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Requirements for specific countries and regions  
Country/region  
Argentina  
Australia  
Accredited agency  
IRAM  
SAA  
Applicable note number  
1
1
1
1
1
2
1
1
1
1
1
1
1
1
3
1
1
1
4
7
1
1
5
1
1
6
1
1
Austria  
OVE  
Belgium  
CEBEC  
ABNT  
CSA  
Brazil  
Canada  
Chile  
IMQ  
Denmark  
DEMKO  
FIMKO  
UTE  
Finland  
France  
Germany  
India  
VDE  
ISI  
Israel  
SII  
Italy  
IMQ  
Japan  
JIS  
The Netherlands  
New Zealand  
Norway  
KEMA  
SANZ  
NEMKO  
CCC  
The People's Republic of China  
Saudi Arabia  
Singapore  
South Africa  
South Korea  
Sweden  
SASO  
PSB  
SABS  
KTL  
SEMKO  
SEV  
Switzerland  
Taiwan  
BSMI  
TISI  
Thailand  
The United Kingdom  
ASTA  
Requirements for specific countries and regions 59  
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Country/region  
Accredited agency  
Applicable note number  
The United States  
UL  
2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance  
coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region  
where it will be used.  
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole  
grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL  
mark. UL file number must be on each element.  
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the  
Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The  
wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.  
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler  
and wall plug) must bear the CCC certification mark.  
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval  
number must be on each element. Corset approval number and logo must be printed on a flag label.  
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance  
coupler, cable, and wall plug) must bear the BSMI certification mark.  
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V  
ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or  
1.00 mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.  
60 Chapter 6 Power cord set requirements  
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7 Recycling  
When a battery has reached the end of its useful life, do not dispose of the battery in general  
household waste. Follow the local laws and regulations in your area for battery disposal. HP  
encourages customers to recycle used electronic hardware, HP original print cartridges, and  
rechargeable batteries.  
For more information about recycling programs, see the HP website at www.hp.com/recycle.  
61  
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Index  
A
buttons  
left TouchPad  
power  
right TouchPad  
display specifications 56  
drive light, identifying  
drives, precautions 16  
AC adapter  
lights  
product description  
spare part number 12, 13, 14  
antenna  
E
C
electrostatic discharge 16  
equipment guidelines 18  
Ethernet, product description  
external media cards, product  
cables, service considerations 15  
identifying 3, 12  
removal 50  
spare part number 12, 14, 50  
caps lock light, identifying  
chipset, product description  
components  
description  
Antenna Kit  
bottom  
identifying 12  
removal 50  
spare part number 12, 14, 50  
F
fan  
display  
left side  
right side  
identifying 11  
removal 47  
audio, product description  
audio-in jack  
top  
computer feet  
locations 21  
spare part number 11, 14, 47  
feet  
locations 21  
spare part number 11, 13, 21  
identifying 6, 11  
removal 34  
spare part number 11, 13, 21  
computer major components 10  
computer specifications 55  
connectors, service  
spare part number 11, 13, 34  
audio-out jack  
identifying 6, 11  
removal 34  
spare part number 11, 13, 34  
G
graphics, product description  
considerations 15  
grounding guidelines 16  
guidelines  
D
B
equipment 18  
grounding 16  
packaging 17  
transporting 17  
workstation 17  
Digital Media Slot, identifying  
display assembly  
back cover  
identifying 12  
removal 50  
removal 50  
spare part number 10, 50  
subcomponents 12  
display bezel  
identifying 12  
spare part number 12, 13, 22  
Display Hinge Kit  
identifying 12  
removal 50  
spare part number 12, 13, 50  
display panel  
spare part number 12, 14, 50  
base enclosure  
identifying 11  
spare part number 11, 14  
battery  
H
hard drive  
identifying 11  
precautions 16  
identifying 11  
product description  
removal 20  
replacement 20  
spare part number 11, 13, 20  
product description  
removal 32  
spare part number 11, 13, 32  
specifications 56  
identifying 12  
battery bay  
Hard Drive Hardware Kit, spare  
part number 11, 13, 32  
product description  
removal 22  
spare part number 12, 14, 22  
Display Panel Cable Kit  
identifying 12  
battery lock, identifying  
battery release latch, identifying  
hard drive light, identifying  
HDMI port, identifying  
headphone  
battery, RTC  
identifying 11  
removal 44  
spare part number 11, 14, 44  
identifying  
removal 50  
spare part number 12, 14, 50  
spare part number 11, 13, 34  
62 Index  
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heat sink  
identifying 11  
removal 41  
spare part number 11, 13, 41  
product description  
AC adapter  
removal 46  
spare part number 11, 14, 46  
hinge  
microphone  
identifying  
audio  
battery  
chipset  
display panel  
drive  
Ethernet  
external media cards  
product description  
removal 50  
spare part number 11, 13, 34,  
identifying 12  
spare part number 12, 13, 50  
I
model name  
integrated webcam light,  
identifying  
internal media card, product  
description  
graphics  
hard drive  
internal media card  
keyboard  
memory module  
microphone  
N
network jack, identifying  
O
internal microphone, identifying  
operating system, product  
J
jack  
description  
operating system  
pointing device  
P
audio-in  
audio-out  
6
ports  
power requirements  
processor  
product name  
security  
serviceability  
solid-state drive  
video  
wireless  
packaging guidelines 17  
PCH heat sink  
6
headphone  
microphone  
network  
RJ-45 (network)  
RJ-45 (network) lights  
identifying 11  
removal 45  
spare part number 11, 14, 45  
plastic parts, service  
considerations 15  
K
pointing device, product  
keyboard  
identifying 10  
description  
ports  
HDMI  
product name  
product description  
removal 24  
spare part number 10, 14, 24  
R
product description  
USB 2.0 6, 7  
power button board  
identifying 11  
recycling 61  
removal/replacement  
preliminaries 15  
procedures 19  
L
latch, battery release  
lights  
AC adapter  
caps lock  
drive  
hard drive  
power 5, 7  
webcam  
removal 30  
spare part number 11, 13, 30  
RJ-45 (network) jack lights,  
identifying  
power button, identifying  
power connector  
identifying 7, 11  
removal 53  
spare part number 11, 14, 53  
power cord  
RJ-45 (network) jack, identifying  
RJ-45 cover  
identifying 11  
removal 49  
spare part number 11, 14, 49  
RTC battery  
identifying 11  
removal 44  
spare part number 11, 14, 44  
Rubber Feet Kit  
requirements for all countries  
requirements for specific  
countries and regions 59  
set requirements 58  
M
mass storage device  
precautions 16  
removal 32  
spare part number 32  
memory module  
spare part number 12, 13  
power lights, identifying 5, 7  
power requirements, product  
spare part number 11, 13, 21  
identifying 11  
installation 41  
description  
product description  
processor, product description  
Index 63  
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S
USB board  
identifying 11  
Screw Kit, spare part number 13,  
removal 34  
security cable slot, identifying  
security, product description  
service considerations  
cables 15  
spare part number 11, 13, 34  
V
vents, identifying 6, 8  
video, product description  
connectors 15  
plastic parts 15  
service label 9, 19  
serviceability, product  
W
webcam light, identifying  
webcam, identifying  
webcam/microphone module  
identifying 12  
removal 50  
spare part number 12, 13, 50  
wireless antenna  
description  
slots  
Digital Media  
security cable  
solid-state drive  
identifying 11  
identifying 12  
removal 50  
spare part number 11, 14, 21  
specifications 57  
spare part number 12, 14, 50  
speaker assembly  
wireless, product description  
WLAN antennas, identifying  
WLAN module  
identifying 11  
removal 48  
spare part number 11, 14, 48  
Speaker Kit, spare part number  
identifying 11  
removal 35  
spare part number 11, 13, 35  
workstation guidelines 17  
speakers, identifying  
specifications  
computer 55  
display 56  
hard drive 56  
solid-state drive 57  
system board  
identifying 11  
removal 38  
spare part number 11, 14, 38  
T
Thermal Material Kit, spare part  
number 13  
tools required 15  
top cover  
identifying 11  
removal 28  
spare part number 11, 14, 28  
TouchPad buttons  
TouchPad zone, identifying  
transporting guidelines 17  
U
USB 2.0 ports, identifying 6, 7  
64 Index  
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