HP Hewlett Packard Computer Accessories ProLiant BL495c G6 User Manual
HP ProLiant BL495c G6 Server Blade  
Maintenance and Service Guide  
Part Number 575059-002  
July 2009 (Second Edition)  
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Contents  
Customer self repair...................................................................................................................... 5  
Parts only warranty service......................................................................................................................... 5  
Illustrated parts catalog ............................................................................................................... 16  
Server blade components ......................................................................................................................... 16  
Removal and replacement procedures........................................................................................... 21  
Required tools......................................................................................................................................... 21  
Safety considerations............................................................................................................................... 21  
Preventing electrostatic discharge .................................................................................................... 21  
Server blade warnings and cautions ................................................................................................ 21  
Symbols on equipment ................................................................................................................... 22  
Server blade preparation ......................................................................................................................... 22  
Power down the server blade.......................................................................................................... 23  
Remove the server blade ................................................................................................................ 23  
Access panel .......................................................................................................................................... 24  
Hard drive.............................................................................................................................................. 24  
DIMM baffle........................................................................................................................................... 25  
DIMMs................................................................................................................................................... 26  
Mezzanine card...................................................................................................................................... 27  
Front bezel............................................................................................................................................. 28  
Server blade release lever ........................................................................................................................ 29  
Release button ........................................................................................................................................ 29  
Heatsink................................................................................................................................................. 30  
Processor ............................................................................................................................................... 32  
Battery tray............................................................................................................................................. 36  
System board ......................................................................................................................................... 37  
System battery ........................................................................................................................................ 42  
Cabling..................................................................................................................................... 44  
Hard drive cabling .................................................................................................................................. 44  
Using the HP c-Class Blade SUV Cable ...................................................................................................... 44  
Connecting locally to a server blade with video and USB devices.................................................................. 44  
Accessing a server blade with local KVM ......................................................................................... 45  
Accessing a server blade with local media devices............................................................................ 45  
Diagnostic tools.......................................................................................................................... 47  
Troubleshooting resources ........................................................................................................................ 47  
HP Insight Diagnostics.............................................................................................................................. 47  
HP Insight Diagnostics survey functionality .................................................................................................. 47  
Integrated Management Log ..................................................................................................................... 48  
Array Diagnostic Utility ............................................................................................................................ 48  
HP Systems Insight Manager..................................................................................................................... 48  
HP Insight Remote Support software........................................................................................................... 49  
HP Insight Server Migration software for ProLiant......................................................................................... 49  
HP ROM-Based Setup Utility ..................................................................................................................... 49  
USB support and functionality ................................................................................................................... 50  
Contents  
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USB support.................................................................................................................................. 50  
Internal USB functionality................................................................................................................ 50  
External USB functionality............................................................................................................... 50  
Component identification............................................................................................................. 51  
Front panel components ........................................................................................................................... 51  
Front panel LEDs ..................................................................................................................................... 52  
System board components........................................................................................................................ 53  
Mezzanine connector definitions ..................................................................................................... 53  
System maintenance switch............................................................................................................. 54  
System maintenance switch procedures ............................................................................................ 54  
HP c-Class Blade SUV Cable..................................................................................................................... 55  
Specifications............................................................................................................................. 56  
Environmental specifications ..................................................................................................................... 56  
Server blade specifications....................................................................................................................... 56  
Acronyms and abbreviations........................................................................................................ 57  
Index......................................................................................................................................... 58  
Contents  
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Customer self repair  
HP products are designed with many Customer Self Repair (CSR) parts to minimize repair time and allow  
for greater flexibility in performing defective parts replacement. If during the diagnosis period HP (or HP  
service providers or service partners) identifies that the repair can be accomplished by the use of a CSR  
part, HP will ship that part directly to you for replacement. There are two categories of CSR parts:  
•
Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these  
parts, you will be charged for the travel and labor costs of this service.  
•
Optional—Parts for which customer self repair is optional. These parts are also designed for  
customer self repair. If, however, you require that HP replace them for you, there may or may not be  
additional charges, depending on the type of warranty service designated for your product.  
NOTE: Some HP parts are not designed for customer self repair. In order to satisfy the customer  
warranty, HP requires that an authorized service provider replace the part. These parts are identified as  
"No" in the Illustrated Parts Catalog.  
Based on availability and where geography permits, CSR parts will be shipped for next business day  
delivery. Same day or four-hour delivery may be offered at an additional charge where geography  
permits. If assistance is required, you can call the HP Technical Support Center and a technician will help  
you over the telephone. HP specifies in the materials shipped with a replacement CSR part whether a  
defective part must be returned to HP. In cases where it is required to return the defective part to HP, you  
must ship the defective part back to HP within a defined period of time, normally five (5) business days.  
The defective part must be returned with the associated documentation in the provided shipping material.  
Failure to return the defective part may result in HP billing you for the replacement. With a customer self  
repair, HP will pay all shipping and part return costs and determine the courier/carrier to be used.  
For more information about HP's Customer Self Repair program, contact your local service provider. For  
the North American program, refer to the HP website (http://www.hp.com/go/selfrepair).  
Parts only warranty service  
Your HP Limited Warranty may include a parts only warranty service. Under the terms of parts only  
warranty service, HP will provide replacement parts free of charge.  
For parts only warranty service, CSR part replacement is mandatory. If you request HP to replace these  
parts, you will be charged for the travel and labor costs of this service.  
Réparation par le client (CSR)  
Les produits HP comportent de nombreuses pièces CSR (Customer Self Repair = réparation par le client)  
afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses. Si pendant  
la période de diagnostic, HP (ou ses partenaires ou mainteneurs agréés) détermine que la réparation peut  
être effectuée à l'aide d'une pièce CSR, HP vous l'envoie directement. Il existe deux catégories de pièces  
CSR:  
Customer self repair  
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•
•
Obligatoire - Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à  
HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront  
facturés.  
Facultatif - Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont  
également conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous  
demandez à HP de remplacer ces pièces, l'intervention peut ou non vous être facturée, selon le type  
de garantie applicable à votre produit.  
REMARQUE: Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la  
réparation. Pour que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit  
effectué par un Mainteneur Agréé. Ces pièces sont identifiées par la mention "Non" dans le Catalogue  
illustré.  
Les pièces CSR sont livrées le jour ouvré suivant, dans la limite des stocks disponibles et selon votre  
situation géographique. Si votre situation géographique le permet et que vous demandez une livraison le  
jour même ou dans les 4 heures, celle-ci vous sera facturée. Pour bénéficier d'une assistance  
téléphonique, appelez le Centre d'assistance technique HP. Dans les documents envoyés avec la pièce de  
rechange CSR, HP précise s'il est nécessaire de lui retourner la pièce défectueuse. Si c'est le cas, vous  
devez le faire dans le délai indiqué, généralement cinq (5) jours ouvrés. La pièce et sa documentation  
doivent être retournées dans l'emballage fourni. Si vous ne retournez pas la pièce défectueuse, HP se  
réserve le droit de vous facturer les coûts de remplacement. Dans le cas d'une pièce CSR, HP supporte  
l'ensemble des frais d'expédition et de retour, et détermine la société de courses ou le transporteur à  
utiliser.  
Pour plus d'informations sur le programme CSR de HP, contactez votre Mainteneur Agrée local. Pour plus  
d'informations sur ce programme en Amérique du Nord, consultez le site Web HP  
(http://www.hp.com/go/selfrepair).  
Service de garantie "pièces seules"  
Votre garantie limitée HP peut inclure un service de garantie "pièces seules". Dans ce cas, les pièces de  
rechange fournies par HP ne sont pas facturées.  
Dans le cadre de ce service, la réparation des pièces CSR par le client est obligatoire. Si vous demandez  
à HP de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.  
Riparazione da parte del cliente  
Per abbreviare i tempi di riparazione e garantire una maggiore flessibilità nella sostituzione di parti  
difettose, i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente  
dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di  
assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente  
al cliente per la sostituzione. Vi sono due categorie di parti CSR:  
•
Obbligatorie – Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida  
la riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.  
•
Opzionali – Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di  
componenti progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP,  
potrebbe dover sostenere spese addizionali a seconda del tipo di garanzia previsto per il prodotto.  
Customer self repair  
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NOTA: alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare  
la garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti  
sono identificate da un "No" nel Catalogo illustrato dei componenti.  
In base alla disponibilità e alla località geografica, le parti CSR vengono spedite con consegna entro il  
giorno lavorativo seguente. La consegna nel giorno stesso o entro quattro ore è offerta con un  
supplemento di costo solo in alcune zone. In caso di necessità si può richiedere l'assistenza telefonica di  
un addetto del centro di supporto tecnico HP. Nel materiale fornito con una parte di ricambio CSR, HP  
specifica se il cliente deve restituire dei componenti. Qualora sia richiesta la resa ad HP del componente  
difettoso, lo si deve spedire ad HP entro un determinato periodo di tempo, generalmente cinque (5) giorni  
lavorativi. Il componente difettoso deve essere restituito con la documentazione associata nell'imballo di  
spedizione fornito. La mancata restituzione del componente può comportare la fatturazione del ricambio  
da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e  
resa e sceglie il corriere/vettore da utilizzare.  
Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona. Per il  
programma in Nord America fare riferimento al sito Web HP (http://www.hp.com/go/selfrepair).  
Servizio di garanzia per i soli componenti  
La garanzia limitata HP può includere un servizio di garanzia per i soli componenti. Nei termini di  
garanzia del servizio per i soli componenti, HP fornirà gratuitamente le parti di ricambio.  
Per il servizio di garanzia per i soli componenti è obbligatoria la formula CSR che prevede la riparazione  
da parte del cliente. Se il cliente invece richiede la sostituzione ad HP, dovrà sostenere le spese di  
spedizione e di manodopera per il servizio.  
Customer Self Repair  
HP Produkte enthalten viele CSR-Teile (Customer Self Repair), um Reparaturzeiten zu minimieren und  
höhere Flexibilität beim Austausch defekter Bauteile zu ermöglichen. Wenn HP (oder ein HP  
Servicepartner) bei der Diagnose feststellt, dass das Produkt mithilfe eines CSR-Teils repariert werden  
kann, sendet Ihnen HP dieses Bauteil zum Austausch direkt zu. CSR-Teile werden in zwei Kategorien  
unterteilt:  
•
Zwingend – Teile, für die das Customer Self Repair-Verfahren zwingend vorgegeben ist. Wenn Sie  
den Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten  
für diesen Service berechnet.  
•
Optional – Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für  
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen  
lassen möchten, können bei diesem Service je nach den für Ihr Produkt vorgesehenen  
Garantiebedingungen zusätzliche Kosten anfallen.  
HINWEIS: Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des  
Kunden zu erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog  
sind diese Teile mit „No“ bzw. „Nein“ gekennzeichnet.  
CSR-Teile werden abhängig von der Verfügbarkeit und vom Lieferziel am folgenden Geschäftstag  
geliefert. Für bestimmte Standorte ist eine Lieferung am selben Tag oder innerhalb von vier Stunden gegen  
einen Aufpreis verfügbar. Wenn Sie Hilfe benötigen, können Sie das HP technische Support Center  
Customer self repair  
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anrufen und sich von einem Mitarbeiter per Telefon helfen lassen. Den Materialien, die mit einem CSR-  
Ersatzteil geliefert werden, können Sie entnehmen, ob das defekte Teil an HP zurückgeschickt werden  
muss. Wenn es erforderlich ist, das defekte Teil an HP zurückzuschicken, müssen Sie dies innerhalb eines  
vorgegebenen Zeitraums tun, in der Regel innerhalb von fünf (5) Geschäftstagen. Das defekte Teil muss  
mit der zugehörigen Dokumentation in der Verpackung zurückgeschickt werden, die im Lieferumfang  
enthalten ist. Wenn Sie das defekte Teil nicht zurückschicken, kann HP Ihnen das Ersatzteil in Rechnung  
stellen. Im Falle von Customer Self Repair kommt HP für alle Kosten für die Lieferung und Rücksendung auf  
und bestimmt den Kurier-/Frachtdienst.  
Weitere Informationen über das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner  
vor Ort. Informationen über das CSR-Programm in Nordamerika finden Sie auf der HP Website unter  
(http://www.hp.com/go/selfrepair).  
Parts-only Warranty Service (Garantieservice  
ausschließlich für Teile)  
Ihre HP Garantie umfasst möglicherweise einen Parts-only Warranty Service (Garantieservice  
ausschließlich für Teile). Gemäß den Bestimmungen des Parts-only Warranty Service stellt HP Ersatzteile  
kostenlos zur Verfügung.  
Für den Parts-only Warranty Service ist das CSR-Verfahren zwingend vorgegeben. Wenn Sie den  
Austausch dieser Teile von HP vornehmen lassen, werden Ihnen die Anfahrt- und Arbeitskosten für diesen  
Service berechnet.  
Reparaciones del propio cliente  
Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar (Customer  
Self Repair, CSR) para minimizar el tiempo de reparación y ofrecer una mayor flexibilidad a la hora de  
realizar sustituciones de componentes defectuosos. Si, durante la fase de diagnóstico, HP (o los  
proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el  
uso de un componente CSR, HP le enviará dicho componente directamente para que realice su  
sustitución. Los componentes CSR se clasifican en dos categorías:  
•
Obligatorio: componentes para los que la reparación por parte del usuario es obligatoria. Si  
solicita a HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los  
gastos de desplazamiento y de mano de obra de dicho servicio.  
•
Opcional: componentes para los que la reparación por parte del usuario es opcional. Estos  
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo,  
si precisa que HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del  
tipo de servicio de garantía correspondiente al producto.  
NOTA: Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para  
que el usuario haga valer su garantía, HP pone como condición que un proveedor de servicios  
autorizado realice la sustitución de estos componentes. Dichos componentes se identifican con la palabra  
"No" en el catálogo ilustrado de componentes.  
Según la disponibilidad y la situación geográfica, los componentes CSR se enviarán para que lleguen a  
su destino al siguiente día laborable. Si la situación geográfica lo permite, se puede solicitar la entrega  
en el mismo día o en cuatro horas con un coste adicional. Si precisa asistencia técnica, puede llamar al  
Customer self repair  
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Centro de asistencia técnica de HP y recibirá ayuda telefónica por parte de un técnico. Con el envío de  
materiales para la sustitución de componentes CSR, HP especificará si los componentes defectuosos  
deberán devolverse a HP. En aquellos casos en los que sea necesario devolver algún componente a HP,  
deberá hacerlo en el periodo de tiempo especificado, normalmente cinco días laborables. Los  
componentes defectuosos deberán devolverse con toda la documentación relacionada y con el embalaje  
de envío. Si no enviara el componente defectuoso requerido, HP podrá cobrarle por el de sustitución. En  
el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío  
y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.  
Para obtener más información acerca del programa de Reparaciones del propio cliente de HP, póngase  
en contacto con su proveedor de servicios local. Si está interesado en el programa para Norteamérica,  
visite la página web de HP siguiente (http://www.hp.com/go/selfrepair).  
Servicio de garantía exclusivo de componentes  
La garantía limitada de HP puede que incluya un servicio de garantía exclusivo de componentes. Según  
las condiciones de este servicio exclusivo de componentes, HP le facilitará los componentes de repuesto  
sin cargo adicional alguno.  
Para este servicio de garantía exclusivo de componentes, es obligatoria la sustitución de componentes  
por parte del usuario (CSR). Si solicita a HP que realice la sustitución de estos componentes, tendrá que  
hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio.  
Customer Self Repair  
Veel onderdelen in HP producten zijn door de klant zelf te repareren, waardoor de reparatieduur tot een  
minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is. Deze  
onderdelen worden CSR-onderdelen (Customer Self Repair) genoemd. Als HP (of een HP Service Partner)  
bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR-onderdeel, verzendt HP  
dat onderdeel rechtstreeks naar u, zodat u het defecte onderdeel daarmee kunt vervangen. Er zijn twee  
categorieën CSR-onderdelen:  
•
Verplicht: Onderdelen waarvoor reparatie door de klant verplicht is. Als u HP verzoekt deze  
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening  
gebracht.  
•
Optioneel: Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn  
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te  
vervangen, kunnen daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type  
garantieservice voor het product.  
OPMERKING: Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband  
met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden  
vervangen. Deze onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".  
Afhankelijk van de leverbaarheid en de locatie worden CSR-onderdelen verzonden voor levering op de  
eerstvolgende werkdag. Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden  
aangeboden, indien dit mogelijk is gezien de locatie. Indien assistentie gewenst is, belt u een HP Service  
Partner om via de telefoon technische ondersteuning te ontvangen. HP vermeldt in de documentatie bij het  
vervangende CSR-onderdeel of het defecte onderdeel aan HP moet worden geretourneerd. Als het defecte  
onderdeel aan HP moet worden teruggezonden, moet u het defecte onderdeel binnen een bepaalde  
Customer self repair  
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periode, gewoonlijk vijf (5) werkdagen, retourneren aan HP. Het defecte onderdeel moet met de  
bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal. Als u het  
defecte onderdeel niet terugzendt, kan HP u voor het vervangende onderdeel kosten in rekening brengen.  
Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde  
onderdeel en kiest HP zelf welke koerier/transportonderneming hiervoor wordt gebruikt.  
Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma  
van HP. Informatie over Service Partners vindt u op de HP website (http://www.hp.com/go/selfrepair).  
Garantieservice "Parts Only"  
Het is mogelijk dat de HP garantie alleen de garantieservice "Parts Only" omvat. Volgens de bepalingen  
van de Parts Only garantieservice zal HP kosteloos vervangende onderdelen ter beschikking stellen.  
Voor de Parts Only garantieservice is vervanging door CSR-onderdelen verplicht. Als u HP verzoekt deze  
onderdelen voor u te vervangen, worden u voor deze service reiskosten en arbeidsloon in rekening  
gebracht.  
Reparo feito pelo cliente  
Os produtos da HP são projetados com muitas peças para reparo feito pelo cliente (CSR) de modo a  
minimizar o tempo de reparo e permitir maior flexibilidade na substituição de peças com defeito. Se,  
durante o período de diagnóstico, a HP (ou fornecedores/parceiros de serviço da HP) concluir que o  
reparo pode ser efetuado pelo uso de uma peça CSR, a peça de reposição será enviada diretamente ao  
cliente. Existem duas categorias de peças CSR:  
•
Obrigatória – Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua  
essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.  
•
Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas  
para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a  
cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.  
OBSERVAÇÃO: Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de  
cumprir a garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão  
identificadas com a marca "No" (Não), no catálogo de peças ilustrado.  
Conforme a disponibilidade e o local geográfico, as peças CSR serão enviadas no primeiro dia útil após  
o pedido. Onde as condições geográficas permitirem, a entrega no mesmo dia ou em quatro horas pode  
ser feita mediante uma taxa adicional. Se precisar de auxílio, entre em contato com o Centro de suporte  
técnico da HP para que um técnico o ajude por telefone. A HP especifica nos materiais fornecidos com a  
peça CSR de reposição se a peça com defeito deve ser devolvida à HP. Nos casos em que isso for  
necessário, é preciso enviar a peça com defeito à HP dentro do período determinado, normalmente  
cinco (5) dias úteis. A peça com defeito deve ser enviada com a documentação correspondente no  
material de transporte fornecido. Caso não o faça, a HP poderá cobrar a reposição. Para as peças de  
reparo feito pelo cliente, a HP paga todas as despesas de transporte e de devolução da peça e  
determina a transportadora/serviço postal a ser utilizado.  
Para obter mais informações sobre o programa de reparo feito pelo cliente da HP, entre em contato com  
o fornecedor de serviços local. Para o programa norte-americano, visite o site da HP  
(http://www.hp.com/go/selfrepair).  
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Serviço de garantia apenas para peças  
A garantia limitada da HP pode incluir um serviço de garantia apenas para peças. Segundo os termos  
do serviço de garantia apenas para peças, a HP fornece as peças de reposição sem cobrar nenhuma  
taxa.  
No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas  
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.  
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Illustrated parts catalog  
Server blade components  
Item  
Description  
Spare part  
number  
Customer self  
repair (on  
page 5)  
1
2
Access panel  
490819-001  
—
Mandatory1  
Processors  
—
a) 2.2-GHz AMD Opteron™ Model 2427**  
573871-001  
Optional2  
b) 2.6-GHz AMD Opteron™ Model 2435* **  
c) 2.1-GHz AMD Opteron™ Model 2425 HE* **  
573870-001  
572549-001  
Optional2  
Optional2  
3
4
Heatsink with thermal grease  
Solid state drives  
490817-001  
—
Optional2  
—
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Item  
Description  
Spare part  
number  
Customer self  
repair (on  
page 5)  
a) 64-GB, 2.5-in SATA  
b) 32-GB, 2.5-in SATA  
461333-001  
461332-001  
Mandatory1  
Mandatory1  
5
DIMMs  
—
—
a) 1-GB, PC2-6400, RoHS*  
501156-001  
Mandatory1  
b) 2-GB, PC2-6400, RoHS*  
c) 4-GB, PC2-6400, RoHS*  
d) 4-GB, PC2-6400, LP*  
e) 8-GB, PC2-5300*  
501157-001  
501158-001  
504589-001  
432671-001  
Mandatory1  
Mandatory1  
Mandatory1  
Mandatory1  
6
7
8
9
System board  
488623-001  
234556-001  
416003-001  
—
Optional2  
Mandatory1  
Mandatory1  
—
System battery*  
HP c-Class Blade SUV Cable*  
Ethernet mezzanine card options*  
a) HP NC325m PCI Express Quad Port Gigabit Server Adapter 436011-001  
for c-Class BladeSystem  
Mandatory1  
b) HP NC326m PCI Express Dual Port 1Gb Server Adapter for 419330-001  
c-Class BladeSystem  
Mandatory1  
c) HP NC360m HBA for c-Class BladeSystem  
448068-001  
448066-001  
462748-001  
448515-001  
446308-001  
Mandatory1  
Mandatory1  
Mandatory1  
Mandatory1  
Mandatory1  
d) HP NC364m Quad Port 1GbE BL-c Adapter  
e) HP NC382m Dual Port 1GbE Multifunction BL-c Adapter  
f) HP NC512m Dual Port 10GbE Multifunction BL-c Adapter  
g) HP NC532m Dual Port Flex-10 10GbE Multifunction BL-c  
Adapter  
h) QLogic QMH4062 1GbE iSCSI Adapter for HP BladeSystem 488081-001  
c-Class  
Mandatory1  
Mandatory1  
i) HP NC522m Dual Port Flex-10 10GbE Multifunction BL-c  
Adapter  
466309-001  
10  
Hardware and plastics kit  
a) Processor blank*  
490818-001  
—
Mandatory1  
—
b) DIMM baffle  
—
—
c) Battery tray*  
—
—
d) System connector cover*  
e) Processor cage*  
—
—
—
—
f) Server blade release lever*  
g) Server blade release button*  
h) Server blade release lever spring*  
i) Server blade release lever screw*  
Solid state hard drive cables*  
—
—
—
—
—
—
—
—
11  
490820-001  
Mandatory1  
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Item  
Description  
Spare part  
number  
Customer self  
repair (on  
page 5)  
a) Hard drive power cable  
b) Hard drive data cable  
—
—
—
—
—
12  
13  
Infiniband mezzanine card options*  
—
a) HP 4X DDR IB Dual Port Mezzanine HCA for HP BladeSystem 450604-001  
c-Class  
Mandatory1  
b) HP 4X DDR IB Mezzanine HCA for HP BladeSystem c-Class  
410500-001  
Mandatory1  
HP Smart Array mezzanine card options*  
a) HP Smart Array P700m Controller  
—
—
510026-001  
Mandatory1  
b) HP Smart Array P700m 512-MB cache module  
c) HP Smart Array P700m 256-MB cache module  
d) HP Smart Array P700m battery  
451792-001  
508118-001  
453779-001  
Mandatory1  
Mandatory1  
Mandatory1  
14  
Fibre channel mezzanine card options*  
—
—
a) Emulex LPe 1105-HP 4GB FC HBA for HP c-Class  
405921-001  
Mandatory1  
b) QLogic QMH2462 4GB FC HBA for c-Class  
405920-001  
Mandatory1  
*Not shown  
**Do not mix processors with different model numbers, speeds, cache sizes, or power consumption.  
1Mandatory—Parts for which customer self repair is mandatory. If you request HP to replace these parts, you will be  
charged for the travel and labor costs of this service.  
2Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If,  
however, you require that HP replace them for you, there may or may not be additional charges, depending on the  
type of warranty service designated for your product.  
3No—Some HP parts are not designed for customer self repair. In order to satisfy the customer warranty, HP requires  
that an authorized service provider replace the part. These parts are identified as "No" in the Illustrated Parts  
Catalog.  
1Mandatory: Obligatoire—Pièces pour lesquelles la réparation par le client est obligatoire. Si vous demandez à HP  
de remplacer ces pièces, les coûts de déplacement et main d'œuvre du service vous seront facturés.  
2Optional: Facultatif—Pièces pour lesquelles la réparation par le client est facultative. Ces pièces sont également  
conçues pour permettre au client d'effectuer lui-même la réparation. Toutefois, si vous demandez à HP de remplacer  
ces pièces, l'intervention peut ou non vous être facturée, selon le type de garantie applicable à votre produit.  
3No: Non—Certaines pièces HP ne sont pas conçues pour permettre au client d'effectuer lui-même la réparation. Pour  
que la garantie puisse s'appliquer, HP exige que le remplacement de la pièce soit effectué par un Mainteneur Agréé.  
Ces pièces sont identifiées par la mention “Non” dans le Catalogue illustré.  
1Mandatory: Obbligatorie—Parti che devono essere necessariamente riparate dal cliente. Se il cliente ne affida la  
riparazione ad HP, deve sostenere le spese di spedizione e di manodopera per il servizio.  
2Optional: Opzionali—Parti la cui riparazione da parte del cliente è facoltativa. Si tratta comunque di componenti  
progettati per questo scopo. Se tuttavia il cliente ne richiede la sostituzione ad HP, potrebbe dover sostenere spese  
addizionali a seconda del tipo di garanzia previsto per il prodotto.  
3No: Non CSR—Alcuni componenti HP non sono progettati per la riparazione da parte del cliente. Per rispettare la  
garanzia, HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato. Tali parti sono  
identificate da un “No” nel Catalogo illustrato dei componenti.  
1Mandatory: Zwingend—Teile, die im Rahmen des Customer Self Repair Programms ersetzt werden müssen. Wenn  
Sie diese Teile von HP ersetzen lassen, werden Ihnen die Versand- und Arbeitskosten für diesen Service berechnet.  
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2Optional: Optional—Teile, für die das Customer Self Repair-Verfahren optional ist. Diese Teile sind auch für  
Customer Self Repair ausgelegt. Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen möchten,  
können bei diesem Service je nach den für Ihr Produkt vorgesehenen Garantiebedingungen zusätzliche Kosten  
anfallen.  
3No: Kein—Einige Teile sind nicht für Customer Self Repair ausgelegt. Um den Garantieanspruch des Kunden zu  
erfüllen, muss das Teil von einem HP Servicepartner ersetzt werden. Im illustrierten Teilekatalog sind diese Teile mit  
„No“ bzw. „Nein“ gekennzeichnet.  
1Mandatory: Obligatorio—componentes para los que la reparación por parte del usuario es obligatoria. Si solicita a  
HP que realice la sustitución de estos componentes, tendrá que hacerse cargo de los gastos de desplazamiento y de  
mano de obra de dicho servicio.  
2Optional: Opcional— componentes para los que la reparación por parte del usuario es opcional. Estos  
componentes también están diseñados para que puedan ser reparados por el usuario. Sin embargo, si precisa que  
HP realice su sustitución, puede o no conllevar costes adicionales, dependiendo del tipo de servicio de garantía  
correspondiente al producto.  
3No: No—Algunos componentes no están diseñados para que puedan ser reparados por el usuario. Para que el  
usuario haga valer su garantía, HP pone como condición que un proveedor de servicios autorizado realice la  
sustitución de estos componentes. Dichos componentes se identifican con la palabra “No” en el catálogo ilustrado de  
componentes.  
1Mandatory: Verplicht—Onderdelen waarvoor Customer Self Repair verplicht is. Als u HP verzoekt deze onderdelen  
te vervangen, komen de reiskosten en het arbeidsloon voor uw rekening.  
2Optional: Optioneel—Onderdelen waarvoor reparatie door de klant optioneel is. Ook deze onderdelen zijn  
ontworpen voor reparatie door de klant. Als u echter HP verzoekt deze onderdelen voor u te vervangen, kunnen  
daarvoor extra kosten in rekening worden gebracht, afhankelijk van het type garantieservice voor het product.  
3No: Nee—Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant. In verband met de  
garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen. Deze  
onderdelen worden in de geïllustreerde onderdelencatalogus aangemerkt met "Nee".  
1Mandatory: Obrigatória—Peças cujo reparo feito pelo cliente é obrigatório. Se desejar que a HP substitua essas  
peças, serão cobradas as despesas de transporte e mão-de-obra do serviço.  
2Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o  
reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa  
adicional, dependendo do tipo de serviço de garantia destinado ao produto.  
3No: Nenhuma—Algumas peças da HP não são projetadas para o reparo feito pelo cliente. A fim de cumprir a  
garantia do cliente, a HP exige que um técnico autorizado substitua a peça. Essas peças estão identificadas com a  
marca “No” (Não), no catálogo de peças ilustrado.  
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Removal and replacement procedures  
Required tools  
You need the following items for some procedures:  
•
•
•
T-15 Torx screwdriver (provided inside the access panel)  
Flathead screwdriver  
HP Insight Diagnostics software ("HP Insight Diagnostics" on page 47)  
Safety considerations  
Before performing service procedures, review all the safety information.  
Preventing electrostatic discharge  
To prevent damaging the system, be aware of the precautions you need to follow when setting up the  
system or handling parts. A discharge of static electricity from a finger or other conductor may damage  
system boards or other static-sensitive devices. This type of damage may reduce the life expectancy of the  
device.  
To prevent electrostatic damage:  
•
•
•
•
•
Avoid hand contact by transporting and storing products in static-safe containers.  
Keep electrostatic-sensitive parts in their containers until they arrive at static-free workstations.  
Place parts on a grounded surface before removing them from their containers.  
Avoid touching pins, leads, or circuitry.  
Always be properly grounded when touching a static-sensitive component or assembly.  
Server blade warnings and cautions  
WARNING: To reduce the risk of shock or injury from high-current electrical energy, do not  
remove the server blade access panel and then install the server blade into the enclosure.  
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the  
internal system components to cool before touching them.  
CAUTION: Do not operate the server blade with the access panel removed. Operating the  
server blade in this manner results in improper airflow and improper cooling that can lead to  
thermal damage.  
Removal and replacement procedures 21  
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CAUTION: When performing non-hot-plug operations, you must power down the server blade  
and/or the system. However, it may be necessary to leave the server blade powered up when  
performing other operations, such as hot-plug installations or troubleshooting.  
Symbols on equipment  
The following symbols may be placed on equipment to indicate the presence of potentially hazardous  
conditions.  
This symbol indicates the presence of hazardous energy circuits or electric shock  
hazards. Refer all servicing to qualified personnel.  
WARNING: To reduce the risk of injury from electric shock hazards, do not open this  
enclosure. Refer all maintenance, upgrades, and servicing to qualified personnel.  
This symbol indicates the presence of electric shock hazards. The area contains no  
user or field serviceable parts. Do not open for any reason.  
WARNING: To reduce the risk of injury from electric shock hazards, do not open this  
enclosure.  
This symbol on an RJ-45 receptacle indicates a network interface connection.  
WARNING: To reduce the risk of electric shock, fire, or damage to the equipment,  
do not plug telephone or telecommunications connectors into this receptacle.  
This symbol indicates the presence of a hot surface or hot component. If this surface is  
contacted, the potential for injury exists.  
WARNING: To reduce the risk of injury from a hot component, allow the surface to  
cool before touching.  
This symbol indicates that the component exceeds the recommended weight for one  
individual to handle safely.  
6.44 kg  
WARNING: To reduce the risk of personal injury or damage to the equipment,  
observe local occupational health and safety requirements and guidelines for manual  
material handling.  
14.20 lb  
These symbols, on power supplies or systems, indicate that the equipment is supplied  
by multiple sources of power.  
WARNING: To reduce the risk of injury from electric shock, remove all power cords  
to completely disconnect power from the system.  
Server blade preparation  
To service any internal server blade component, power down the server blade and remove it from the  
enclosure.  
Removal and replacement procedures 22  
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Power down the server blade  
Before powering down the server blade for any upgrade or maintenance procedures, perform a backup  
of critical server data and programs.  
Depending on the Onboard Administrator configuration, use one of the following methods to power down  
the server blade:  
•
•
•
Use a virtual power button selection through iLO 2.  
This method initiates a controlled remote shutdown of applications and the OS before the server  
blade enter standby mode.  
Press and release the Power On/Standby button.  
This method initiates a controlled shutdown of applications and the OS before the server blade enter  
standby mode.  
Press and hold the Power On/Standby button for more than 4 seconds to force the server blade to  
enter standby mode.  
This method forces the server blade to enter standby mode without properly exiting applications and  
the OS. It provides an emergency shutdown method in the event of a hung application.  
•
Execute one of the following commands using the Onboard Administrator CLI:  
poweroff server all  
or  
poweroff server all force  
The first command initiates a controlled shutdown of applications and the OS before the server blade  
enter standby mode. The second form of the command forces the server blade to enter standby mode  
without exiting applications and the OS. This is an emergency method to force a shutdown in the  
event of a hung application.  
•
Use the Onboard Administrator GUI to initiate a shutdown:  
a. Select the Enclosure Information tab, then select the Overall checkbox in the Device Bays item.  
b. Initiate a shutdown from the Virtual Power menu:  
— Select Momentary Press to initiate a controlled shutdown of applications and the OS.  
— Select Press and Hold to initiate an emergency shutdown of applications and the OS.  
IMPORTANT: When the server blade are in standby mode, auxiliary power is still being  
provided. To remove all power from the server blade, remove the server blade from the  
enclosure.  
After initiating a virtual power down command, be sure that the server blade go into standby mode by  
observing that the system power LED is amber.  
Remove the server blade  
To remove the component:  
1.  
2.  
Identify the proper server blade.  
Power down the server blade (on page 23).  
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3.  
Remove the server blade.  
4.  
Place the server blade on a flat, level work surface.  
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the  
internal system components to cool before touching them.  
CAUTION: To prevent damage to electrical components, properly ground the server blade  
before beginning any installation procedure. Improper grounding can cause ESD.  
Access panel  
To remove the component:  
1.  
2.  
3.  
4.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Press the access panel release button.  
Slide the access panel towards the rear of the server blade, and then lift to remove the panel.  
To replace the component:  
1.  
2.  
Place the access panel on top of the server blade.  
Slide the access panel forward until it clicks into place.  
Hard drive  
To remove the component:  
1.  
2.  
3.  
4.  
Back up all server data on the hard drive.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Removal and replacement procedures 24  
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5.  
6.  
7.  
Disconnect the hard drive cables.  
Remove the hard drive.  
Disconnect the hard drive cables from the hard drive. Retain for future use.  
To replace the component, reverse the removal procedure.  
DIMM baffle  
To remove the component:  
1.  
2.  
3.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Removal and replacement procedures 25  
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4.  
Disconnect the hard drive cables.  
5.  
6.  
Remove the hard drive ("Hard drive" on page 24).  
Remove the DIMM baffle.  
To replace the component, reverse the removal procedure.  
DIMMs  
To remove the component:  
1.  
2.  
3.  
4.  
5.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Disconnect the hard drive cables from the system board.  
Remove the DIMM baffle ("DIMM baffle" on page 25).  
Removal and replacement procedures 26  
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For this procedure, removing the hard drive from the DIMM baffle is not required.  
Remove the DIMM.  
6.  
To replace the component, reverse the removal procedure.  
Mezzanine card  
Optional mezzanine cards enable network connectivity and provide Fibre Channel support. For  
mezzanine card locations, see the system board components (on page 53).  
To remove the component:  
1.  
2.  
3.  
4.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Remove the mezzanine card.  
Removal and replacement procedures 27  
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To replace the component:  
1.  
Install the mezzanine card. Press down above the back side of the connector to seat the card.  
2.  
3.  
Install the access panel ("Access panel" on page 24).  
Install the server blade.  
Front bezel  
To remove the component:  
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the  
internal system components to cool before touching them.  
1.  
2.  
3.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the front bezel.  
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To replace the component, reverse the removal procedure.  
Server blade release lever  
To remove the component:  
1.  
2.  
3.  
4.  
5.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Remove the front bezel ("Front bezel" on page 28).  
Remove the server blade release lever.  
To replace the component, reverse the removal procedure.  
Release button  
To remove the component:  
1.  
2.  
3.  
4.  
5.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Remove the front bezel ("Front bezel" on page 28).  
Open the server blade release lever.  
Removal and replacement procedures 29  
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6.  
Remove the release button.  
To replace the component, reverse the removal procedure.  
Heatsink  
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the  
internal system components to cool before touching them.  
To remove the component:  
1.  
2.  
3.  
4.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Remove the heatsink.  
Removal and replacement procedures 30  
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To replace the component:  
1.  
Clean the old thermal grease from the processor with the alcohol swab. Allow the alcohol to  
evaporate before continuing.  
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the  
heatsink is removed from the processor after it has been installed.  
2.  
Apply all the grease to the top of the processor in one of the following patterns to ensure even  
distribution.  
3.  
Remove the thermal interface protective cover from the heatsink.  
CAUTION: To avoid damage to the system board, processor socket, and screws, do not  
overtighten the heatsink screws. Use the wrench supplied with the system to reduce the  
possibility of overtightening the screws.  
Removal and replacement procedures 31  
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4.  
Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated  
properly.  
5.  
6.  
Install the access panel ("Access panel" on page 24).  
Install the server blade.  
Processor  
WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the  
internal system components to cool before touching them.  
CAUTION: To prevent possible server malfunction, do not mix processors of different speeds or  
cache sizes. Refer to the label on the processor heatsink for a description of the processor.  
CAUTION: To prevent possible server blade overheating, always populate each processor  
socket with a processor socket cover and a heatsink blank or a processor and a heatsink.  
IMPORTANT: Processor socket 1 must always be populated. If processor socket 1 is empty, the  
server blade does not power up.  
To remove the component:  
1.  
2.  
3.  
4.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Remove the heatsink ("Heatsink" on page 30).  
Removal and replacement procedures 32  
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5.  
Open the processor retaining latch and the processor socket retaining bracket.  
6.  
Using your fingers, remove the failed processor.  
To replace the component:  
CAUTION: The pins on the processor socket are very fragile. Any damage to them may  
require replacing the system board.  
CAUTION: Failure to completely open the processor locking lever prevents the processor from  
seating during installation, leading to hardware damage.  
IMPORTANT: Be sure the processor remains inside the processor installation tool.  
Removal and replacement procedures 33  
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1.  
If the processor has separated from the installation tool, carefully re-insert the processor in the tool.  
2.  
Align the processor installation tool with the socket and install the processor.  
CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides  
on the processor and socket to properly align the processor with the socket.  
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3.  
Press down firmly until the processor installation tool clicks and separates from the processor, and  
then remove the processor installation tool.  
4.  
Close the processor retaining bracket and the processor retaining latch.  
5.  
6.  
Clean the old thermal grease from the heatsink with the alcohol swab. Allow the alcohol to  
evaporate before continuing.  
Apply all the grease to the top of the processor in one of the following patterns to ensure even  
distribution.  
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the  
heatsink is removed from the processor after it has been installed.  
Removal and replacement procedures 35  
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CAUTION: To avoid damage to the system board, processor socket, and screws, do not  
overtighten the heatsink screws. Use the wrench supplied with the system to reduce the  
possibility of overtightening the screws.  
7.  
Install the heatsink. Insert both screws, and then alternate tightening until the heatsink is seated  
properly.  
8.  
9.  
Install the access panel ("Access panel" on page 24).  
Install the server blade.  
Battery tray  
This component is available for use with future options.  
To remove the component:  
Power down the server blade (on page 23).  
1.  
Removal and replacement procedures 36  
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2.  
3.  
4.  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Remove the battery tray.  
To replace the component, reverse the removal procedure.  
System board  
To remove the component:  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
9.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Remove all hard drives ("Hard drive" on page 24).  
Remove the DIMM baffle ("DIMM baffle" on page 25).  
Remove all DIMMs ("DIMMs" on page 26).  
Remove any mezzanine cards ("Mezzanine card" on page 27).  
Remove the USB key, if any ("Component identification" on page 51).  
Remove the battery tray ("Battery tray" on page 36).  
10. Remove the heatsink ("Heatsink" on page 30).  
Removal and replacement procedures 37  
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11. Open the processor retaining latch and the processor socket retaining bracket.  
12. Using your fingers, remove the processor from the failed system board.  
CAUTION: To avoid damage to the system board:  
• Do not touch the processor socket contacts.  
• Always install the processor socket cover after removing the processor from the socket.  
• Do not tilt or slide the processor when lowering the processor into the socket.  
CAUTION: To avoid damage to the processor:  
• Handle the processor only by the edges.  
• Do not touch the bottom of the processor, especially the contact area.  
Removal and replacement procedures 38  
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13. Remove the system board assembly.  
To replace the system board:  
1.  
Install the spare system board assembly.  
2.  
Prepare the processor socket on the spare system board:  
Removal and replacement procedures 39  
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a. Remove the processor socket protective cover.  
b. Open the processor retaining latch and the processor socket retaining bracket.  
3.  
4.  
Install the processor socket cover onto the processor socket of the failed system board.  
Install the processor on the spare system board.  
CAUTION: The processor is designed to fit one way into the socket. Use the alignment guides  
on the processor and socket to properly align the processor with the socket. Refer to the server  
blade hood label for specific instructions.  
CAUTION: Always install the processor parallel to the system board to avoid damage to the  
pins.  
Removal and replacement procedures 40  
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5.  
Close the processor retaining latch and the processor socket retaining bracket.  
6.  
7.  
Clean the old thermal grease from the heatsink and the top of the processor with the alcohol swab.  
Allow the alcohol to evaporate before continuing.  
Apply all the grease to the top of the processor in one of the following patterns to ensure even  
distribution.  
CAUTION: The heatsink thermal interface media is not reusable and must be replaced if the  
heatsink is removed from the processor after it has been installed.  
Removal and replacement procedures 41  
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8.  
9.  
Install the heatsink ("Heatsink" on page 30).  
Install all components removed from the failed system board.  
IMPORTANT: Install all components with the same configuration that was used on the failed  
system board.  
After you replace the system board, you must re-enter the server serial number and the product ID.  
1.  
2.  
3.  
During the server startup sequence, press the F9 key to access RBSU.  
Select the System Options menu.  
Select Serial Number. The following warning is displayed:  
WARNING! WARNING! WARNING! The serial number is loaded into the system  
during the manufacturing process and should NOT be modified. This option  
should only be used by qualified service personnel. This value should  
always match the serial number sticker located on the chassis.  
4.  
5.  
6.  
7.  
8.  
9.  
Press the Enter key to clear the warning.  
Enter the serial number and press the Enter key.  
Select Product ID.  
Enter the product ID and press the Enter key.  
Press the Esc key to close the menu.  
Press the Esc key to exit RBSU.  
10. Press the F10 key to confirm exiting RBSU. The server will automatically reboot.  
System battery  
If the server blade no longer automatically displays the correct date and time, you may need to replace  
the battery that provides power to the real-time clock. Under normal use, battery life is 5 to 10 years.  
Removal and replacement procedures 42  
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WARNING: The computer contains an internal lithium manganese dioxide, a vanadium  
pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not  
properly handled. To reduce the risk of personal injury:  
• Do not attempt to recharge the battery.  
• Do not expose the battery to temperatures higher than 60°C (140°F).  
• Do not disassemble, crush, puncture, short external contacts, or dispose of in fire or water.  
• Replace only with the spare designated for this product.  
To remove the component:  
1.  
2.  
3.  
4.  
5.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Identify the battery location ("System board components" on page 53).  
Remove the battery.  
IMPORTANT: Replacing the system board battery resets the system ROM to its default  
configuration. After replacing the battery, reconfigure the system through RBSU.  
To replace the component, reverse the removal procedure.  
Removal and replacement procedures 43  
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Cabling  
Hard drive cabling  
CAUTION: When routing cables, always be sure that the cables are not in a position where  
they can be pinched or crimped.  
Using the HP c-Class Blade SUV Cable  
The HP c-Class Blade SUV Cable enables the user to perform server blade administration, configuration,  
and diagnostic procedures by connecting video and USB devices directly to the server blade. For SUV  
cable connectors, see "HP c-Class Blade SUV Cable (on page 55)."  
Connecting locally to a server blade with video and  
USB devices  
Use the SUV cable to connect a monitor and any of the following USB devices:  
•
•
•
•
•
USB hub  
USB keyboard  
USB mouse  
USB CD/DVD-ROM drive  
USB diskette drive  
Cabling 44  
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Numerous configurations are possible. This section offers two possible configurations. For more  
information, see "USB support and functionality (on page 50)."  
Accessing a server blade with local KVM  
For this configuration, a USB hub is not necessary. To connect additional devices, use a USB hub.  
CAUTION: Before disconnecting the SUV cable from the connector, always squeeze the  
release buttons on the sides of the connector. Failure to do so can result in damage to the  
equipment.  
1.  
2.  
3.  
4.  
Connect the SUV cable to the server blade.  
Connect the video connector to a monitor.  
Connect a USB mouse to one USB connector.  
Connect a USB keyboard to the second USB connector.  
Item  
Description  
1
2
3
4
5
6
Monitor  
USB mouse  
HP c-Class Blade SUV Cable  
Server blade  
Video connector  
USB keyboard  
Accessing a server blade with local media devices  
Use the following configuration when configuring a server blade or loading software updates and  
patches from a USB CD/DVD-ROM or a USB diskette.  
Use a USB hub when connecting a USB diskette drive and/or USB CD-ROM drive to the server blade. The  
USB hub provides additional connections.  
Cabling 45  
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1.  
2.  
3.  
4.  
Connect the SUV cable to the server blade.  
Connect the video connector to a monitor.  
Connect a USB hub to one USB connector.  
Connect the following to the USB hub:  
o
o
o
o
USB CD/DVD-ROM drive  
USB keyboard  
USB mouse  
USB diskette  
Item  
Description  
Monitor  
1
2
3
4
5
6
7
USB mouse  
HP c-Class Blade SUV Cable  
Server blade  
USB hub  
USB keyboard  
USB CD/DVD-ROM drive or diskette drive  
Cabling 46  
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Diagnostic tools  
Troubleshooting resources  
The HP ProLiant Servers Troubleshooting Guide provides procedures for resolving common problems and  
comprehensive courses of action for fault isolation and identification, error message interpretation, issue  
resolution, and software maintenance on ProLiant servers and server blades. This guide includes problem-  
specific flowcharts to help you navigate complex troubleshooting processes. To view the guide, select a  
language:  
•
•
•
•
•
•
•
English (http://www.hp.com/support/ProLiant_TSG_en)  
French (http://www.hp.com/support/ProLiant_TSG_fr)  
Italian (http://www.hp.com/support/ProLiant_TSG_it)  
Spanish (http://www.hp.com/support/ProLiant_TSG_sp)  
German (http://www.hp.com/support/ProLiant_TSG_gr)  
Dutch (http://www.hp.com/support/ProLiant_TSG_nl)  
Japanese (http://www.hp.com/support/ProLiant_TSG_jp)  
The HP BladeSystem c-Class Enclosure Troubleshooting Guide provides procedures and solutions for  
troubleshooting HP BladeSystem c-Class enclosures. This guide explains how to use the Insight Display to  
troubleshoot enclosures, and it includes a flowchart to help you navigate the troubleshooting process. To  
view the guide, see the HP website (http://www.hp.com/support/BladeSystem_Enclosure_TSG_en).  
HP Insight Diagnostics  
HP Insight Diagnostics is a proactive server blade management tool, available in both offline and online  
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify  
server blade installations, troubleshoot problems, and perform repair validation.  
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the  
OS is not running. To run this utility, launch the SmartStart CD.  
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and  
other related data needed for effective server blade management. Available in Microsoft® Windows®  
and Linux versions, the utility helps to ensure proper system operation.  
For more information or to download the utility, refer to the HP website  
(http://www.hp.com/servers/diags).  
HP Insight Diagnostics survey functionality  
HP Insight Diagnostics (on page 47) provides survey functionality that gathers critical hardware and  
software information on ProLiant server blades.  
Diagnostic tools 47  
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This functionality supports operating systems that may not be supported by the server blade. For operating  
systems supported by the server blade, see the HP website (http://www.hp.com/go/supportos).  
If a significant change occurs between data-gathering intervals, the survey function marks the previous  
information and overwrites the survey data files to reflect the latest changes in the configuration.  
Survey functionality is installed with every SmartStart-assisted HP Insight Diagnostics installation, or it can  
be installed through the HP PSP.  
NOTE: The current version of SmartStart provides the memory spare part numbers for the  
server blade. To download the latest version, see the HP website  
(http://www.hp.com/support).  
Integrated Management Log  
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each  
event with 1-minute granularity.  
You can view recorded events in the IML in several ways, including the following:  
•
•
•
From within HP SIM ("HP Systems Insight Manager" on page 48)  
From within Survey Utility  
From within operating system-specific IML viewers  
o
o
o
For NetWare: IML Viewer  
For Windows®: IML Viewer  
For Linux: IML Viewer Application  
•
•
From within the iLO 2 user interface  
From within HP Insight Diagnostics (on page 47)  
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.  
Array Diagnostic Utility  
The HP Array Diagnostics Utility is a web-based application that creates a report of all HP storage  
controllers and disk drives. This report provides vital information to assist in identifying faults or conditions  
that may require attention. ADU can be accessed from the SmartStart CD or downloaded from the HP  
website (http://www.hp.com).  
HP Systems Insight Manager  
HP SIM is a web-based application that allows system administrators to accomplish normal administrative  
tasks from any remote location, using a web browser. HP SIM provides device management capabilities  
that consolidate and integrate management data from HP and third-party devices.  
IMPORTANT: You must install and use HP SIM to benefit from the Pre-Failure Warranty for  
processors, SAS and SATA hard drives, and memory modules.  
For additional information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack or  
the HP SIM website (http://www.hp.com/go/hpsim).  
Diagnostic tools 48  
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HP Insight Remote Support software  
HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage, 24 X  
7, so you can spend less time solving problems and more time focused on your business. You can have  
your systems remotely monitored for hardware failure using secure technology that has been proven at  
thousands of companies around the world. In many cases, you can avoid problems before they occur.  
There are two HP Insight Remote Support solutions:  
•
For small and midsize environments: HP Insight Remote Support Standard provides basic remote  
monitoring, notification/advisories and service dispatch. It is optimized for environments with 1 to  
50 servers and can be installed on a shared HP ProLiant Windows application server. The software  
supports HP EVA storage devices, HP ProLiant, BladeSystems, HP Integrity and HP 9000 servers  
running Microsoft Windows, Red Hat Enterprise Linux, Novell SUSE and Novell Netware. Download  
from the HP website  
(http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=RSSWMBA  
SE).  
•
For midsize and large environments: HP Insight Remote Support Pack (formerly Service Essentials  
Remote Support Pack) is targeted for larger environments and is integrated with HP Systems Insight  
Manager (SIM). It provides comprehensive remote monitoring, notification/advisories, dispatch and  
proactive service support for nearly all HP servers, storage, network and SAN environments, plus  
selected Dell and IBM Windows servers that have a support obligation with HP. It also enables HP to  
deliver higher levels of proactive support in line with HP Mission Critical Services support  
agreements. Download from the HP website  
(http://h20392.www2.hp.com/portal/swdepot/displayProductInfo.do?productNumber=ISDVD).  
Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid  
warranty on HP technology, an HP Care Pack Service or HP contractual support agreement.  
For more information, see the HP website (http://www.hp.com/go/insightremotesupport).  
HP Insight Server Migration software for ProLiant  
The HP Insight Server Migration software for ProLiant (SMP) enables administrators to upgrade or replace  
an existing server blade through server migration. SMP provides an automated, accurate, and affordable  
method of migrating existing server blades and their content to the latest server technologies.  
SMP automates the migration of the operating system, applications, and data from one server blade to  
another without errors, eliminating the need for manual redeployment of these elements on the new server  
blade. During the migration process, the software automatically loads new drivers, required for boot, on  
the destination server blade. The wizard-based user interface simplifies the migration process and requires  
little experience or training.  
For more information about the SMP, see the HP website (http://www.hp.com/go/migrate).  
HP ROM-Based Setup Utility  
RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration  
activities that can include the following:  
•
•
Configuring system devices and installed options  
Enabling and disabling system features  
Diagnostic tools 49  
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•
•
•
•
Displaying system information  
Selecting the primary boot controller  
Configuring memory options  
Language selection  
For more information on RBSU, see the HP ROM-Based Setup Utility User Guide on the Documentation CD  
or the HP website (http://www.hp.com/support/smartstart/documentation).  
USB support and functionality  
USB support  
HP provides both standard USB 2.0 support and legacy USB 2.0 support. Standard support is provided  
by the OS through the appropriate USB device drivers. Before the OS loads, HP provides support for USB  
devices through legacy USB support, which is enabled by default in the system ROM.  
Legacy USB support provides USB functionality in environments where USB support is not available  
normally. Specifically, HP provides legacy USB functionality for the following:  
•
•
•
•
•
POST  
RBSU  
Diagnostics  
DOS  
Operating environments which do not provide native USB support  
Internal USB functionality  
An internal USB connector is available for use with security key devices and USB drive keys. This solution  
provides for use of a permanent USB key installed in the internal connector, avoiding issues of clearance  
on the front of the rack and physical access to secure data.  
External USB functionality  
HP provides external USB support to enable local connection of USB devices for server blade  
administration, configuration, and diagnostic procedures. For more information, see "Using the HP c-  
Class Blade SUV Cable (on page 44)."  
For additional security, external USB functionality can be disabled through RBSU. Disabling external USB  
support in RBSU disables the USB connectors on the HP c-Class Blade SUV Cable.  
Diagnostic tools 50  
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Component identification  
Front panel components  
Item  
1
Description  
Local I/O connector  
2
Serial label pull tab  
3
Server blade release lever button  
Power On/Standby button  
Server blade release lever  
4
5
Component identification 51  
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Front panel LEDs  
Item  
Description  
Status  
1
UID LED  
Blue = Identified  
Blue flashing = Active remote management  
Off = No active remote management  
Green = Normal  
2
Internal health LED  
Flashing = Booting  
Amber = Degraded condition  
Red = Critical condition  
Green = Network linked  
Green flashing = Network activity  
Off = No link or activity  
Green = Network linked  
Green flashing = Network activity  
Off = No link or activity  
Green = Activity  
3
4
NIC 1 LED  
NIC 2 LED  
5
6
Hard drive activity LED  
Off = No activity  
Power On/Standby button  
and system power LED  
Green = On  
Amber = Standby (auxiliary power available)  
Off = Off  
Component identification 52  
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System board components  
Item  
1
Description  
DIMM slots  
2
Hard drive data connector 2  
Hard drive data connector 1  
Hard drive power connector 1  
Hard drive power connector 2  
Internal USB connector  
System battery  
3
4
5
6
7
8
Enclosure connector  
9
Battery tray  
10  
11  
12  
13  
14  
Mezzanine connector 1 (Type I only)  
Mezzanine connector 2 (Type I or Type II)  
System maintenance switch  
Processor socket 1  
Processor socket 2  
Mezzanine connector definitions  
Item  
Connector  
Card support  
Mezzanine connector 1  
Mezzanine connector 2  
PCIe x8  
Type I mezzanine card only  
Type I or II mezzanine card  
PCIe x8  
Component identification 53  
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System maintenance switch  
Position  
Function  
Default  
Off  
1*  
2
iLO 2 security override  
Configuration lock  
Reserved  
Off  
3
Off  
4
Reserved  
Off  
5*  
6*  
7
Password disabled  
Reset configuration  
Reserved  
Off  
Off  
Off  
8
Reserved  
Off  
*To access redundant ROM, set S1, S5, and S6 to ON.  
System maintenance switch procedures  
When you perform troubleshooting steps, this guide may instruct you to perform the following procedures:  
•
•
Clear the system configuration ("Clearing the system configuration" on page 54).  
Access the redundant ROM ("Accessing the redundant ROM" on page 55).  
To complete these procedures, you must change physical settings on the system maintenance switch.  
Clearing the system configuration  
RBSU can be used to restore the factory default configuration. For more information, see "HP ROM-Based  
Setup Utility (on page 49)." If the system is unable to boot into RBSU, use the following steps to clear the  
system configuration:  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Change position 6 of the system maintenance switch to on.  
Install the access panel ("Access panel" on page 24).  
Install the server blade in the enclosure and power up the server blade.  
Wait for the POST message that prompts you to change the switch setting:  
Maintenance switch detected in the "On" position.  
Power off the server and turn switch to the "Off" position.  
8.  
9.  
Repeat steps 1 through 3.  
Change position 6 of the system maintenance switch to off.  
10. Repeat steps 5 through 7.  
IMPORTANT: When the server blade boots after NVRAM is cleared, a delay of up to 2  
minutes is normal. During this delay, the system appears non-functional. Do not attempt any  
procedures during the delay.  
Component identification 54  
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Accessing the redundant ROM  
If the system ROM is corrupted, the system automatically switches to the redundant ROM in most cases. If  
the system does not automatically switch to the redundant ROM, perform the following steps:  
1.  
2.  
3.  
4.  
5.  
6.  
7.  
8.  
9.  
Power down the server blade (on page 23).  
Remove the server blade (on page 23).  
Remove the access panel ("Access panel" on page 24).  
Change positions 1, 5, and 6 of the system maintenance switch to on.  
Install the access panel.  
Install the server blade in the enclosure and power up the server blade.  
After the system beeps, repeat steps 1 through 3.  
Change positions 1, 5, and 6 of system maintenance switch to off.  
Repeat steps 5 and 6.  
If both the current and backup versions of the ROM are corrupt, return the system board for a service  
replacement.  
To switch to the backup ROM when the System ROM is not corrupt, use RBSU.  
HP c-Class Blade SUV Cable  
Item  
Connector  
Description  
1
Server blade  
For connecting to the SUV connector on the  
server blade front panel  
2
3
4
Video  
USB  
For connecting a video monitor  
For connecting up to two USB devices  
Serial  
For trained personnel to connect a null modem  
serial cable and perform advanced diagnostic  
procedures  
Component identification 55  
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Specifications  
Environmental specifications  
Specification  
Temperature range*  
Operating  
Value  
10°C to 35°C (50°F to 95°F)  
-40°C to 60°C (-40°F to 140°F)  
-20°C to 60°C (-4°F to 140°F)  
Shipping  
Storage  
Maximum wet bulb temperature 30°C (86°F)  
Relative humidity  
(noncondensing)**  
Operating  
Shipping  
Storage  
10% to 90%  
10% to 90%  
10% to 95%  
* All temperature ratings shown are for sea level. An altitude derating of 1°C per 304.8 m (1.8°F per 1,000 ft) to  
3048 m (10,000 ft) is applicable. No direct sunlight allowed. Upper operating limit is 3,048m (10,000 ft) or 70 kPa  
(10.1 psia). Upper non-operating limit is 9,144 m (30,000 ft) or 30.3 kPa (4.4 psia).  
** Storage maximum humidity of 95% is based on a maximum temperature of 45°C (113°F). Altitude maximum for  
storage corresponds to a pressure minimum of 70 kPa.  
Server blade specifications  
Specification  
Height  
Value  
5.56 cm (2.19 in)  
50.95 cm (20.06 in)  
18.16 cm (7.15 in)  
6.44 kg (14.20 lb)  
5.82 kg (12.82 lb)  
Depth  
Width  
Weight (maximum)  
Weight (no drives installed)  
Specifications 56  
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Acronyms and abbreviations  
CSR  
Customer Self Repair  
HP SIM  
HP Systems Insight Manager  
iLO 2  
Integrated Lights-Out 2  
IML  
Integrated Management Log  
POST  
Power-On Self Test  
PSP  
ProLiant Support Pack  
RBSU  
ROM-Based Setup Utility  
SUV  
serial, USB, video  
UID  
unit identification  
USB  
universal serial bus  
Acronyms and abbreviations 57  
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Index  
A
H
access panel 16, 24  
Array Diagnostic Utility (ADU) 48  
hard drive LEDs 52  
hard drives 16, 24  
heatsink 30  
HP c-Class Blade SUV Cable 16, 44, 45, 55  
HP Insight Diagnostics 21, 47  
HP Insight Remote Support software 49  
HP ProLiant Essentials Foundation Pack 48  
HP Systems Insight Manager, overview 48  
B
baffles 25  
battery 16, 42  
battery tray 16, 36  
buttons 51  
I
C
IML (Integrated Management Log) 48  
Insight Diagnostics 21, 47  
Integrated Management Log (IML) 48  
internal USB functionality 50  
cables 16, 44  
cabling 44  
cabling, hard drive 44  
cache module 16  
cautions 21  
L
component identification 51, 53  
components 16, 51, 53  
connectors 51, 53  
LED, power button 52  
LED, system power 52  
LEDs 51  
CSR (customer self repair) 5  
customer self repair (CSR) 5  
LEDs, NIC 52  
LEDs, unit identification (UID) 54  
D
M
diagnostic tools 47  
diagnostics utility 47  
DIMM baffles 16, 25  
DIMMs 16, 26, 53  
management tools 47  
mezzanine board connectors 53  
mezzanine boards 27  
mezzanine card 16, 27  
mezzanine connectors 53  
E
electrostatic discharge 21  
environmental specifications 56  
Ethernet adapters 16  
P
part numbers 16  
external USB functionality 50  
Power On/Standby button 51, 52  
powering down 23  
preparation procedures 22  
processor 16, 53  
processor blank 16  
processors 32  
F
features 51  
Fibre Channel mezzanine 16  
front bezel 28  
front panel components 51  
front panel LEDs 52  
Index 58  
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R
release button 29  
removing the server blade 23  
required tools 21  
resources 47  
resources, troubleshooting 47  
S
safety considerations 21  
safety information 21  
serial connector 55  
serial label pull tab 51  
server blade components 16  
server blade release lever 16, 29  
solid state drive 16  
specifications 56  
specifications, server blade 56  
static electricity 21  
symbols on equipment 22  
system battery 16, 42  
system board 16, 37  
system components 16, 21, 51  
system maintenance switch 53, 54  
Systems Insight Manager 48  
T
tools 21, 47  
Torx screwdriver 21  
troubleshooting 47  
U
USB connectors 53, 55  
USB support 50  
utilities 47  
V
video connector 55  
W
warnings 21  
Index 59  
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Graco Inc Surge Protector 224892 User Manual
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