®
Epson AcuLaser CX11N/CX11NF
Basics Guide
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Contents
1 Introduction
About Your Documentation............................................................................5
About Your Software.......................................................................................6
2 Handling Paper and Originals
Loading Paper .................................................................................................7
Selecting Your Paper Source ..........................................................................12
Selecting a Paper Tray ...................................................................................12
Placing Originals for Copying and Scanning .................................................14
3 Printing
Printing in Windows.....................................................................................19
Printing in Macintosh ...................................................................................23
Using Epson Status Monitor 3 ......................................................................29
Canceling Printing.........................................................................................32
Network Printing for Macintosh ...................................................................33
4 Copying
Basic Copying................................................................................................35
Canceling Copying........................................................................................36
Customizing Copy Settings ...........................................................................36
5 Scanning
Starting EPSON Scan....................................................................................43
Selecting EPSON Scan Settings.....................................................................46
Using the Control Panel Buttons...................................................................65
Contents 3
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6 Using the Control Panel
Accessing the Mode Menus........................................................................... 67
Accessing the Setup Menu ............................................................................ 70
Printing a Status Sheet.................................................................................. 76
Canceling Printing, Scanning, or Copying.................................................... 77
7 Maintenance
Identifying the Product Parts ........................................................................ 79
Consumable Replacement Messages.............................................................. 81
Replacing a Toner Cartridge......................................................................... 82
Replacing the Photoconductor...................................................................... 86
Cleaning the CX11N.................................................................................... 91
Ordering Parts Online .................................................................................. 97
8 Solving Problems
Status and Error Messages............................................................................. 99
Printing Problems....................................................................................... 102
Scanning Problems...................................................................................... 105
Copying Problems ...................................................................................... 109
Paper Handling Problems ........................................................................... 111
Clearing Jammed Paper .............................................................................. 112
Printing a Status Sheet................................................................................ 127
Where To Get Help.................................................................................... 128
9 Notices
System Requirements.................................................................................. 129
Important Safety Instructions ..................................................................... 130
Restrictions on Copying.............................................................................. 134
FCC Compliance Statement....................................................................... 135
Declaration of Conformity.......................................................................... 136
Epson America, Inc. Limited Warranty....................................................... 137
Index
4 Contents
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Introduction
With your Epson AcuLaser® CX11N you can print, copy, and scan. If you have the
CX11NF, you can also fax. This chapter describes the documentation and software
that is included with your product.
1
About Your Documentation
This Basics Guide tells you how to use your Epson AcuLaser CX11N. It also tells you
how to maintain it and troubleshoot problems.
For instructions on setting up your product and installing your software, see your
Start Here sheet.
For information on configuring your product to work on a network see your
on-screen Network Guide. You need to install this guide from the software CD-ROM
to your computer’s hard disk before referring to it.
For more detailed information about your product, see your on-screen User’s Guide.
If you have purchased the CX11NF, see your Fax Guide for details about sending and
receiving faxes.
Note:
The CX11N instructions also apply to the CX11NF unless otherwise indicated.
The illustrations in this guide show the Epson AcuLaser CX11NF, but the instructions are
the same as the CX11N unless otherwise indicated.
Please follow these guidelines throughout:
Warning:
Warnings must be followed carefully to avoid bodily injury.
Caution:
Cautions must be observed to avoid damage to your equipment.
Introduction 5
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Note:
Notes contain important information about your product.
Tip:
Tips contain hints for better printing, scanning, copying, and faxing (CX11NF only).
About Your Software
The CD-ROMs that came with your Epson AcuLaser CX11N include all the
software you need for printing, scanning, copying, and faxing. See your Start Here
sheet for installation instructions.
■ Your printer driver lets you control how your documents look. You can’t print
from your computer without it.
■ Your scanner software lets you scan from your computer and control how your
scans look. You can’t scan without it.
Tip:
It’s a good idea to check Epson’s support web site periodically for free updates to
your Epson AcuLaser CX11N software. Visit http://support.epson.com. Download
instructions are posted for your convenience.
■ Epson Web-to-Page™ automatically adjusts web pages to fit your printed page
(Windows® only).
■ Presto! BizCard® lets you scan business cards and create a contacts database.
■ Presto! PageManager® manages images, documents, and the Push-Scan function,
and performs OCR.
■ Epson Creativity Suite lets you preview and retrieve images.
■ OfficeReady Essentials provides a variety of templates for creating colorful
documents for Microsoft® Office.
6 Introduction
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Handling Paper and Originals
This chapter describes how to load paper, select paper types, and place originals on
the document table for scanning and copying.
2
Loading Paper
You can load paper in the MP (multi-purpose) tray or the optional paper cassette tray.
All printed materials are output to the output tray, shown on page 11.
Using the MP Tray
Follow these steps to load paper into the MP tray:
1. Open the MP tray cover.
2. Pinch the knob and paper guide together, then slide the right paper guide
outward.
MP tray cover
Handling Paper and Originals 7
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3. Load a stack of paper in the center of the tray with the short edge first and the
printable surface facing up. Pinch the knob and the paper guide together and slide
them against the right side of the stack for a snug fit.
Note:
When loading paper, do not exceed the maximum stack height marker inside the
paper guide.
4. Close the MP tray cover.
Note:
After loading paper, press the
Setup button on the control panel, press the
r button to select Printer Settings, press the d button to select Tray Menu, and
match the MP Tray Size and MP Type settings to the loaded paper size.
8 Handling Paper and Originals
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Using the Optional 500-Sheet Paper Cassette Unit
Follow these steps to load paper into the optional Paper Cassette Unit:
1. Pull out the optional paper cassette.
2. Pinch the knob in the front as you slide the paper guides outward.
Loading Paper 9
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3. Align the edges of your paper stack, then load it in the center of the cassette with
the short edge first and the printable surface facing up.
Note:
When loading paper, do not exceed the maximum stack height marker inside the
paper guide.
4. Pinch the knob in the front as you slide the paper guide inward against the paper
stack for a snug fit.
10 Handling Paper and Originals
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5. Slide the cassette back in.
Note:
After loading paper, press the
Setup button on the control panel, press the
r button to select Printer Settings, press the d button to select Tray Menu, and
match the LC Tray Size and LC Type settings (Lower Cassette) with the loaded
paper size.
Removing Printouts From the Output Tray
The output tray is located on the top of cover B and can hold up to 250 sheets. Since
printouts are output face-down, this tray is also referred to as the face-down tray.
Stopper
Note:
If your printouts do not stack neatly, open the stopper on the extension tray.
Loading Paper 11
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Selecting Your Paper Source
You can specify a paper source manually or set up automatic paper source detection
(recommended).
■ To manually select a paper source for Windows, access the printer driver
properties, click the Basic Settings tab, and select the paper source that you
want to use from the Paper Source list. Then click OK. (For details see page 19.)
■ To manually select a paper source for Macintosh®, access the printer driver, select
Printer Settings from the drop-down list, and click the Basic Settings tab.
Then select the paper source that you want to use from the Paper Source list and
click OK. (For details, see page 23.)
■ To set up automatic paper source detect, select Auto Selection from the Paper
Source list as described above. The product will search for a paper source
containing the specified paper size in the MP tray. If the optional 500-Sheet Paper
Cassette Unit is installed, then it will also search its cassette.
Note:
If you select paper size or paper source settings in your application, these settings may
override the printer driver settings.
Selecting a Paper Tray
Before you load paper you need to select a paper tray based on whether you’re
printing or copying and the size of paper you’re printing or copying onto.
The available paper types for copying are not the same as those for printing.
Depending on the paper source, available paper types differ. When copying, you can
only use the following paper types:
Paper source
Paper type
MP tray
Plain paper, Semi-thick, Letterhead, Recycled paper,
Colored paper, Transparencies, Labels, Extra thick, Coated
Optional paper cassette
Plain paper, Letterhead, Recycled paper, Colored paper
Note:
You cannot copy onto coated paper, thick paper, or special paper such as postcards or
envelopes.
12 Handling Paper and Originals
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MP Tray
The MP tray can hold the following types and sizes of paper.
Paper type
Paper size
Capacity
Plain paper
A4, A5, B5, Letter (LT),
Government Letter (GLT), Half
Letter (HLT), Legal (LGL),
Government Legal (GLG), F4,
Executive (EXE)
Up to 180 sheets
(Total stack thickness: 0.8 in.)
Custom-size paper:
3.54 in. × 4.33 in. (minimum) to
8.66 in. × 14 in. (maximum)
Semi-thick paper
A4, A5, B5, Letter (LT),
Government Letter (GLT),
Half Letter (HLT), Legal (LGL),
Government Legal (GLG), F4,
Executive (EXE)
Total stack thickness: 0.8 in.
Custom-size paper:
3.54 in. × 4.33 in. (minimum) to
8.66 in. × 14 in. (maximum)
Envelopes
C5, C6, C10, DL, Monarch,
ISO-B5
Up to 20 sheets
(Total stack thickness: 0.8 in.)
Labels
A4, Letter (LT)
Up to 75 sheets
Thick paper
A4, A5, B5, Letter (LT),
Government Letter (GLT),
Half Letter (HLT), Legal (LGL),
Government Legal (GLG), F4,
Executive (EXE)
Total stack thickness: 0.8 in.
Custom-size paper:
3.54 in. × 4.33 in. (minimum) to
8.66 in. × 14 in. (maximum)
Extra thick paper
3.54 in. × 4.33 in. (minimum) to
8.66 in. × 14 in. (maximum)
Total stack thickness: 0.8 in.
Selecting a Paper Tray 13
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Paper type
Paper size
Capacity
Coated paper
A4, A5, B5, Letter (LT),
Government Letter (GLT),
Half Letter (HLT), Legal (LGL),
Government Legal (GLG), F4,
Executive (EXE)
Total stack thickness: 0.8 in.
Custom-size paper:
3.54 in. × 4.33 in. (minimum) to
8.66 in. × 14 in. (maximum)
Paper Cassette Unit
The optional Paper Cassette Unit can hold the following types and sizes of paper.
Paper Type
Paper Size
Capacity
Plain paper
A4, Letter (LT)
Up to 500 sheets in a
cassette
Total stack thickness: 2.2 in.
Placing Originals for Copying and Scanning
You can place originals on either the document table or the Auto Document Feeder
(CX11NF only), depending on the type of the original.
Note:
If you place originals on both the Auto Document Feeder and the document table, only
the documents in the Auto Document Feeder are scanned.
14 Handling Paper and Originals
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Placing Originals on the Document Table
Before scanning or copying, make sure the transportation lock on the left side of the
document table is set to the
clean.
unlock position. Always keep the document table
1. Open the document cover and place your original face-down on the glass as
shown, in the upper left corner. Move your original about 0.06 in. (1.5 mm) away
from the top and left edges so all of it will be scanned.
If you plan to scan multiple photographs, position each one at least 0.8 in. apart
from the others.
Note:
The area with a width of maximum 0.06 in. from the horizontal edge and 0.06 in.
from the vertical edge is not scanned.
Caution:
Do not place heavy objects on the document table or press the glass surface with
too much force.
2. Close the document cover gently so that your original does not move.
Note:
Do not leave photographs on the document table for an extended period of time
as they may stick to the glass.
Placing Originals for Copying and Scanning 15
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Placing Large or Thick Originals (CX11N Only)
When you scan large or thick originals, you can remove the document cover. Just
open it and pull it straight up.
If you need to press the document flat while you copy or scan it, do not press too hard
and be careful not to move it.
Caution:
Do not use excessive force on the document cover, and do not twist it diagonally.
You may damage the document cover.
When you are done, replace the document cover by inserting the tabs back into the
slots.
16 Handling Paper and Originals
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Placing Originals in the Auto Document Feeder
(CX11NF Only)
The ADF can hold the following types and sizes of paper.
Paper Type
Paper Size
Capacity
Plain paper, Recycled
paper
B5, A4, Letter (LT), Legal (LGL) Up to 50 sheets (Total
stack thickness: 0.4 in.)
1. Slide the edge guides all the way outward.
2. Arrange your originals so the page you want scanned or copied first is on the top
of the stack.
Note:
Pages are fed from the top and ejected face-down.
3. Insert up to 50 originals short edge first and face-up in the Auto Document
Feeder until it meets resistance. Slide the edge guides inward against the edges of
your originals.
Placing Originals for Copying and Scanning 17
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18 Handling Paper and Originals
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Printing
3
You can print documents using Windows or Macintosh OS X 10.2.4 to 10.4.x. This
chapter tells you how to select print settings, print, and monitor your print job.
Printing in Windows
See these sections for instructions on selecting printer settings in Windows:
■ “Printing From an Application” below
■ “Customizing Windows Print Settings” on page 21
Printing From an Application
After you create a document in a software program, follow these steps to print it using
the basic printer settings:
1. Open the File menu and select Print. You see a window like this one:
Select EPSON
AL-CX11 Advanced
Open your printer
properties/preferences
Printing 19
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2. Make sure EPSON AL-CX11 Advanced is selected.
3. Click the Properties or Preferences button. (If you see a Setup, Printer, or
Options button, click it. Then click Properties or Preferences on the next
screen.)
You see the Basic Settings window:
4. Make sure Automatic is selected.
5. Select from these Print Quality options:
■ Draft: For rough drafts with reduced print quality
■ Text: For text-only documents with higher text quality
■ Text&Image: For documents with text and images with higher quality
■ Web: For text and images on a web site.
■ Photo: For photos and graphics with good quality and speed
Note:
For more information about print settings, click the ? or Help button.
20 Printing
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6. Make sure the Paper Type and Paper Size settings match the paper you’ve loaded.
7. Select your document or image orientation.
8. To print double-sided, select Duplex (Manual).
9. Click OK.
10. At the Print window, click OK or Print to start printing.
Customizing Windows Print Settings
If you need more control over your printout or want to make detailed settings, you
can customize your print settings.
1. Open the File menu and select Print.
2. Click the Properties or Preferences button. (If you see a Setup, Printer, or
Options button, click it. Then click Properties or Preferences on the next
screen.) You see the basic print settings window.
3. Select Advanced. A predefined settings list appears below the radio buttons.
Select Advanced
Predefined settings list
Printing in Windows 21
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Note:
This screen may vary in appearance depending on your operating system.
4. Select the most appropriate setting from the predefined settings list for the type of
document or image you want to print. Other settings—such as Resolution,
Screen, and Color Management—are set automatically.
5. Click More Settings.
6. Choose Color or Black as the Color setting. Choose a desired resolution from
300 dpi to 600 dpi using the Resolution slider.
Note:
This screen may vary in appearance depending on your operating system version.
For more information about print settings, click the ? or Help button.
Tip:
The Web Smoothing setting may not be fully effective for the following types of
documents:
■
■
■
Images with fewer than 256 colors.
Non-photo images, such as illustrations or graphs
Text
7. Click OK to return to the Basic Settings screen.
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8. Click OK.
9. At the Print window, click OK or Print to start printing.
Printing in Macintosh
See these sections for instructions on selecting printer settings in Mac OS X:
■ “Printing From an Application” below
■ “Customizing Mac OS X Print Settings” on page 26
Printing From an Application
After you create a document in a software program, follow these steps to print it.
1. Open the File menu and select Page Setup. You see the Page Setup window:
2. Select AL-CX11 in the Format for pop-up menu.
3. Select your Paper Size.
4. Select
portrait or
landscape as the orientation setting.
5. Click OK.
Printing in Macintosh 23
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6. Open the File menu and select Print. You see a window like this one:
Select AL-CX11
7. Select AL-CX11 from the Printer pop-up menu.
8. Select Printer Settings from the pop-up menu.
Select Printer
Settings
Click Automatic
Select a
Resolution
9. Make sure the Paper Type and Paper Size settings match the paper you’ve loaded.
10. Click Automatic.
24 Printing
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11. Choose a printing resolution from the Resolution pop-up menu (either Fast [300
dpi] or Fine [600 dpi]).
Note:
For more information about printer settings, click the ? button.
12. Depending on your settings, you can choose other options from the pop-up
menu:
■ Copies & Pages: Select the number of copies you want or a page range.
■ Layout: Select page layout options.
■ Output Options: Save your print job as a PDF file.
■ Scheduler: Schedule your print job to print at a later time.
■ Paper Handling: Select page printing options, such as Reverse print order.
■ ColorSync or Color Management: Select ColorSync,® or adjust the color
controls, change the gamma setting, or turn off color adjustments in the
printer software.
■ Summary: View a list of all your selections.
13. To save your selections for future use, select Save As from the Presets pop-up
menu.
14. Click Print.
15. To monitor the progress of your print job, click the
appears in the dock on the bottom of your desktop.
printer icon when it
If you’re using OS X 10.2.x, click the
Print Center icon instead, then
double-click AL-CX11 in the Printer List window.
Tip:
If a memory-related error message appears, try selecting a lower resolution.
Printing in Macintosh 25
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You see a screen like this:
If necessary, you can do one of the following while monitoring the progress of
your print job:
■ Click the print job, then click Delete to delete it
■ Click the print job, then click Hold to pause printing
■ Click a print job marked “Hold” and click Resume to resume printing
16. When you are finished, close the printer window or Print Center.
Customizing Mac OS X Print Settings
If you need more control over your printout or want to make detailed settings, you
can customize print settings.
1. Open the File menu and select Print.
2. Select Printer Settings from the pop-up menu.
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3. Select Advanced. A predefined settings list appears to the right of the radio
buttons.
Select Advanced
4. Select the most appropriate setting from the predefined list for the type of
document or image you want to print. Other settings such as Resolution,
Screen, and Color Management are set automatically.
Printing in Macintosh 27
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5. Click More Settings. The following window appears:
Note:
For more information about printer settings, click the ? button.
6. Select Color or Black as the Color setting.
7. Choose a printing Resolution (either Fast [300 dpi] or Fine [600 dpi]).
8. Click OK to return to the Basic Settings screen.
9. Click Print to print.
28 Printing
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Using Epson Status Monitor 3
Epson Status Monitor 3 lets you monitor printing and displays information about
your paper and toner status.
Windows
Note:
Windows XP users
■
Shared Windows XP LPR connections and shared Windows XP Standard TCP/IP
connections with Windows clients do not support the Job Management function.
■
EPSON Status Monitor 3 is not available when printing from a Remote Desktop
connection.
1. Open the File menu and select Print.
2. Click the Optional Settings tab.
Using Epson Status Monitor 3 29
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3. Click EPSON Status Monitor 3. You see a window like this:
You can monitor printer status and see information on toner levels, paper levels, and
the remaining life of the photoconductor.
Note:
This screen may vary depending on your operating system version.
Macintosh
1. Open the File menu and select Print.
30 Printing
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2. Select Printer Settings from the pop-up menu, then select the Utility tab.
Click your
printer’s icon
3. Click your printer’s icon. You see a window like this:
Using Epson Status Monitor 3 31
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You can monitor printer status and see information on toner levels, paper levels, and
the remaining life of the photoconductor.
Note:
This screen may vary depending on your operating system version.
Canceling Printing
If you need to cancel printing, follow the steps for your operating system below.
Windows
Double-click the
printer icon in your taskbar. Select the print job in the list, then
open the Document menu and click Cancel.
After the last page is output to the tray, the Print (green) light on the control panel
turns on. The current job is canceled.
You can also cancel the current print job by pressing the y Cancel button on the
control panel. Be careful not to cancel print jobs sent by other users.
32 Printing
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Macintosh
To cancel printing, open the Printer Setup Utility (Mac OS® X 10.3 or 10.4) or
Print Center (Mac OS X 10.2) and double-click your printer in the print queue.
Then select Delete Job from the jobs menu.
After the last page is output to the tray, the Print (green) light turns on. The current
job is canceled.
You can also cancel the current print job by pressing the y Cancel button on the
control panel. Be careful not to cancel print jobs sent by other users.
Network Printing for Macintosh
Note: The CX11N must be turned on and securely connected to the network before
installing the software. For details, see your Start Here sheet.
The software must be installed on each computer that will be using the CX11N on the
network.
1. Insert the Epson CD-ROM into the CD drive of your computer. Double-click
the EPSON icon.
2. Make sure you close all other applications. When
you see the following screen, click Continue.
3. Read the license agreement that appears and click
Agree.
4. For the type of installation, select Local.
5. Select Custom.
Network Printing for Macintosh 33
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6. Select the following:
■ EPSON Scan
■ Printer Driver
■ EPSON Status Monitor 3
■ User’s Guide
Then click Install.
7. Follow the prompts to install the software.
Note: If you are asked to restart your computer, click No.
8. Open the Applications folder, then open the Utilities folder and double-click
Printer Setup Utility (OS X 10.3.x or 10.4.x) or Print Center (OS X 10.2.x).
9. Click the Add button.
10. In OS X 10.4.x, select AL-CX11.
In OS X 10.2.x to 10.3.x, select Rendezvous and
AL-CX11.
Note: If AL-CX11 doesn’t appear, make sure it is
turned on and securely connected to the network.
11. Click the Add button. You see the AL-CX11
in the Printer List.
12. Quit the Printer Setup Utility or Print
Center.
You are now ready to print, copy, and scan.
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Copying
4
This chapter describes how to make basic copies, customize settings for special copy
jobs, and cancel copying, if necessary.
Basic Copying
Follow these steps to make a basic copy:
1. Make sure the product is turned on and paper is loaded. For instructions on
loading paper, see page 7.
2. Place your original on the document table or in the Auto Document Feeder
(CX11NF only). For instructions, see page 14.
3. Press the
Copy button on the control panel.
The Copy light turns on. The LCD panel displays Copy Mode for a few seconds,
then changes to the copy mode screen.
4. Specify your copy settings as necessary. For details, see page 36.
Copying 35
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5. Press the x B&W Start (to make a black-and-white copy) or x Color Start
button (to make a color copy).
Note:
If you press the x B&W Start button twice quickly, copying starts sooner but
print quality may be of lower quality than normal.
Caution:
Do not turn off the power or press another mode button during copying;
otherwise your copy may be incorrect.
Canceling Copying
To cancel a copy job in progress, press the y Cancel button. The LCD screen
displays Cancel Print Job and the copy job is canceled.
Customizing Copy Settings
You can make changes to the copy settings described in this section. Use the u or d
button to move between menu items.
Changing the Number of Copies
You can specify the number of copies by selecting a value from 1 to 99. The default
setting is 1.
1. Make sure the product is in Copy mode. If not, press the
Copy button.
2. Make sure the Copies value is highlighted in the LCD panel. Then enter the
number of copies you want using the numeric keypad.
You can also use the r or l button to increase or decrease the number.
36 Copying
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Selecting the Paper Size
You can specify the size of paper you loaded in the MP tray or the optional paper
cassette unit.
Follow these steps to specify the paper size:
1. Make sure that the product is in Copy mode. If not, press the
enter the Copy mode.
Copy button to
2. Press the u or d button several times to select Paper Size.
3. Press the l or r button several times until your desired paper size is displayed.
For the MP tray, you can select a paper size from MP A4, MP B5, MP LGL, and
MP LT.
For the optional paper cassette unit, the paper size loaded in the cassette is
displayed (LC A4 or LC LT).
Selecting Document Type
You can select the following document type settings to match the original you’re
copying.
Document Type
Description
Standard (Txt/Ph)
(Text/Photo)
For magazines and catalogs. Removes moiré patterns, sharpens
the outline, and removes the backgrounds.
Photo
For color photos or other color images. Accurately reproduces
gradation and subtle tonal variations.
Fine (Text)
For documents containing black text only. Text in copies appears
sharp and easy to read.
S. Fine (Super Fine) Copying takes longer, but the output is higher quality (600 dpi).
(High Quality)
1. Make sure the product is in Copy mode. If not, press the
Copy button.
2. Press the u or d button several times to select Color DocType or
B&W DocType.
3. Press the l or r button several times until your document type is displayed.
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Adjusting the Lightness or Darkness
You can adjust the lightness or darkness of your copy (density) by selecting from 7
levels (–3 to 3). The higher the level, the darker the image. The default level is 0.
1. Make sure the product is in Copy mode. If not, press the
2. Press the u or d button several times to select Density.
The current Density value is highlighted.
Copy button.
3. Press the r button to darken the copy. Press the l button to lighten the copy.
Adjusting the Contrast
You can adjust the image contrast by selecting from 7 levels (–3 to 3). The higher the
level, the greater the contrast. When you lower the contrast, the difference in dark and
light areas decreases. The default level is 0.
1. Make sure the product is in Copy mode. If not, press the
2. Press the d button several times to select Contrast.
The current Contrast value is highlighted.
Copy button.
3. Press the r button to increase the contrast. Press the l button to decrease the
contrast.
Adjusting the Color
You can adjust the image colors by selecting from 7 levels (–3 to 3) for red (R), green
(G), and blue (B). The higher the level, the richer the color. The default level is 0.
Note:
RGB adjustment is available only for color copies.
1. Make sure the product is in Copy mode. If not, press the
Copy button.
2. Press the u or d button several times to select a color (R, G, or B). The current R,
G, or B value is highlighted.
3. Press the r button to increase the color strength. Press the l button to decrease
the color strength.
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Enlarging or Reducing the Copy Size
You can adjust the copy size by selecting a specific zoom ratio or a specific percentage
for enlargement or reduction (25 to 400%). The default zoom ratio is 100%.
1. Make sure the product is in Copy mode. If not, press the
Copy button.
2. Press the u or d button several times to select Zoom. The current Zoom value is
highlighted.
3. Press the l or r button to select a zoom ratio. The following zoom ratios are
available:
Zoom Ratio Settings
LGL > LTR (Legal to Letter)
A4 > B5 (A4 to B5 size)
100% (full size)
Zoom
78%
86%
100%
115%
154%
B5 > A4 (B5 to A4 size)
HLT > LGL (Half-letter to Letter)
Or specify an enlargement or reduction percentage between 25% and 400% using
the numeric keypad.
Turning Off Slight Copy Size Reduction
Normally, the CX11N slightly reduces copies so that any image area that extends to
the edges of a page is included in the copy. If you need to turn off this slight reduction
to make an exact size image copy, you can turn off the full copy function.
1. Make sure the product is in Copy mode. If not, press the
Copy button.
2. Press the d button to select Full Copy. The current Full Copy value is
highlighted.
3. Press the l or r button to select On or Off.
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Copying 2 Pages on One Sheet
You can copy two pages of a single-sided document and the CX11N automatically
reduces them to fit on one sheet.
Original document size
Available output size
A4
A4
B5
B5
A4
B5
Letter
Legal
Letter
Legal
Letter
Legal
Note: When you use 2 Pages per Sheet you must set the Zoom to 100%.
1. Make sure that the product is in Copy mode. If not, press the
Copy button.
2. Place the first page of your original on the document table or place your entire
original document in the Auto Document Feeder (CX11NF only). For
instructions, see page 14.
3. Press the Menu button. The Copy advanced menu appears.
4. Press the d button to select 2 Pages per Sheet, then press the r button.
5. Adjust any other copy settings as necessary.
6. Press the x B&W Start button to make a black-and-white copy or press the
x Color Start button to make a color copy.
If you placed the first page of your original on the document table, you see a
message prompting you to place the next page. Place your next original and follow
the instructions on the LCD screen to finish copying.
If you placed your entire original in the Automatic Document Feeder (CX11NF
only), the pages are fed automatically. If you copy an odd number of pages, half of
the last page is blank.
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Resetting the Copy Settings
There are two ways you can reset the settings to their default values. The first is by
pressing and holding the
display.
Reset button. The LCD screen returns to the initial
Note:
Pressing and holding the
Reset button resets settings for all modes.
The other way to reset the copy settings is through the Setup menu. Follow these steps
to reset all copy settings.
1. Press the
Setup button.
The Setup light turns on and the Setup menu appears in the LCD panel.
2. Press the d button to select Copy Settings, then press the r button.
3. Press the d button to select Copy Factory Settings, then press the r button.
Factory Settings is selected.
4. Press the r button.
5. The Print mode light turns on, indicating a successful reset.
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Scanning
This chapter describes how to scan an image using EPSON Scan (either as a
standalone program or through any TWAIN-compliant application) or the control
panel on the product.
5
Starting EPSON Scan
If you want to scan an image and save it directly to a file, you can start EPSON Scan
as a “standalone” program.
You can also access EPSON Scan from any application that supports the TWAIN
standard. When you are finished, the scanned image opens in your scanning program
so you can modify, print, and save it.
Note:
In this chapter, the operation of EPSON Scan is explained using Windows examples.
Scanning Modes
EPSON Scan offers three scanning modes that let you control all aspects of scanning:
■ Home Mode lets you customize scanning settings and check their effects with a
preview image.
Home Mode is best when you want to preview images of photos before scanning
them. You can size the image as you scan, adjust the scan area, and adjust many
image settings, including color restoration.
■ Office Mode lets you quickly scan multi-page documents of the same size using
the Auto Document Feeder. Office Mode is available only with the CX11NF.
■ Professional Mode gives you total control of your scanning settings and lets you
check their effects with a preview image.
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Professional Mode is best when you want to preview your image and make
extensive, detailed corrections to it before scanning. You can sharpen, color
correct, and enhance your image with a full array of tools, including color
restoration.
Starting EPSON Scan as a Standalone Program
If you just want to save scanned images without editing them, start EPSON Scan
directly. Scanned images are automatically saved as files in your system.
1. Do one of the following to start EPSON Scan:
Windows:
Double-click the EPSON Scan icon on your desktop.
Or select Start > All Programs or Programs > EPSON Scan > EPSON Scan.
Mac OS X:
Open the Applications folder and click the EPSON Scan icon.
The EPSON Scan window appears:
Change scan mode
here
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2. The default mode when you first start Epson Scan is Home Mode. If you want to
change to Office or Professional Mode, select the mode from the Mode menu.
The EPSON scan window changes.
3. See page 46 to select your scan settings.
Starting EPSON Scan With Another Scanning
Application
1. Start your scanning program.
Double-click the program icon from your desktop, if it is available, or do one of
the following:
Windows:
Select Start > All Programs or Programs > program folder > program icon.
Mac OS X:
Open the Applications folder, select the program folder, and click the
program icon.
2. Select your program’s scanning option. (See your scanning program help for
instructions.)
Note:
In some programs, you must select the Epson AL-CX11 as the “source” first. If
you see a Select Source option, choose it and select your Epson AL-CX11 there
first.
3. Select your EPSON AL-CX11.
Note:
For Windows XP users, do not choose WIA-EPSON from the menu to select the
product. If you select it, you cannot use the Epson scanner function fully.
EPSON Scan starts immediately.
Starting EPSON Scan 45
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Selecting EPSON Scan Settings
Follow the steps in these sections to select EPSON Scan settings. See:
■ “Selecting Basic Settings” on page 47
■ “Selecting the Scan Resolution” on page 50
■ “Previewing and Adjusting the Scan Area” on page 51
■ “Adjusting the Color and Other Image Settings” on page 56
■ “Selecting the Scan Size” on page 59
■ “Finishing the Scan” on page 61
■ “Selecting File Save Settings” on page 63
Note:
For Mac OS X users, most illustrations shown in this section are for Windows, so
they may vary in appearance from what actually appears on your screen. The
instructions are the same, except as noted.
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Selecting Basic Settings
When you start EPSON Scan in Home or Professional Mode, you see the main
EPSON Scan window:
Home Mode
Office Mode
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Professional Mode
Before you scan your document or photo, you need to select these basic settings:
■ Original settings. These tell EPSON Scan the type of document or photo you are
scanning.
■ Destination settings. These tell EPSON Scan how you plan to use your scanned
image so it can select the correct default resolution (scan quality) for you.
Follow these steps to select the basic settings for a document or photo in EPSON
Scan:
1. Do one of the following to select your document type:
Home Mode:
Click the arrow to open the Document Type list and select the type of original
you are scanning. Then click the Color, Grayscale, or Black & White button to
select the colors in the original.
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Office Mode:
Click the Color, Grayscale, or Black & White button to select the colors in the
original.
Professional Mode:
Click the arrow to open the Document Type list and select Reflective (for
scanning a document or photo). Then click the arrow in the Auto Exposure Type
list and select Document or Photo.
2. Do one of the following to select your destination setting(s):
Home Mode:
Click the button for the way you plan to use the scanned image in the Destination
box:
■ Screen/Web for images you will view only on a computer screen or post on
the web.
■ Printer for images you will be printing or converting to editable text with an
OCR (Optical Character Recognition) program.
■ Other if you want to select a specific resolution for other purposes.
Office Mode:
Select ADF from the Document Source drop-down list. Select the size of your
original document as the Size setting.
Professional Mode:
Click the arrow to open the Image Type list and select the image type you are
scanning:
Image Type
setting
Type of image you are scanning
24-bit Color
Color photo
Color Smoothing
16-bit Grayscale
8-bit Grayscale
Black & White
Color graphics, such as a chart or graph
Black-and-white photo with many shades of gray
Black-and-white photo with just a few shades of gray
Document with black text and/or line art
3. EPSON Scan selects a default resolution setting based on the original and
destination settings you select. See page 50 to continue scanning.
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Selecting the Scan Resolution
In Home Mode, you can change the resolution only if you select Other as the
Destination setting.
In Office Mode, you can select the resolution you want at any time.
In Professional Mode, you can select the resolution you want at any time.
Before you select the scan resolution, you should consider whether you will enlarge
the images, and if so, whether you will enlarge them before or after you scan. Follow
these guidelines:
■ You will not be enlarging the images.
If you will scan the images at 100% size or smaller and will not enlarge them later,
you can accept the Resolution setting selected by EPSON Scan based on your
original and destination settings.
■ You will enlarge the images as you scan them (increase the Target Size setting).
If you will enlarge the images in EPSON Scan so you can use them at a larger size,
you can accept the Resolution setting selected by EPSON Scan based on your
original and destination settings.
■ You will scan the images at their original size, but then enlarge them later in an
image-editing program.
If you plan to enlarge your images later in an image-editing program, you need to
increase the Resolution setting to retain a high image quality after enlargement.
Increase the resolution by the same amount you will increase the image size. For
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example, if the resolution is 300 dpi (dots per inch), but you will increase the
image size by 200% in an image-editing program, change the Resolution setting
to 600 dpi in EPSON Scan.
Click the arrow next to the Resolution list and select the number of dots per inch at
which you want to scan. See the table below for some guidelines:
What you will do with the scanned image
Suggested scan resolution
Send via e-mail, upload to web, or view only on 96 to 150 dpi
the screen
Print, or convert to editable text (OCR)
Fax
300 dpi
200 dpi
Enlarge after scanning at 100%
Increase Resolution setting by same
percentage you will increase image size
after scanning
After selecting the Resolution, you can preview your image and make any necessary
adjustments. See below to continue scanning.
Previewing and Adjusting the Scan Area
Once you have selected your basic settings and resolution, you can preview your
image and select or adjust the area of the image(s) you want to scan. EPSON Scan
displays the preview image(s) in a separate Preview window on your screen.
There are two types of preview:
■ Normal preview displays your previewed images in their entirety. You must select
the scan area and make any image quality adjustments manually. Normal is the
default preview type in Professional Mode, but you can also select it in Home
Mode, if available.
■ Thumbnail preview displays your previewed images as thumbnails. EPSON Scan
automatically locates the edges of your scan area and applies automatic exposure
settings to the images. Thumbnail is the default preview type in Home Mode,
but you can also select it in Professional Mode, if available.
Note:
Depending on your document type and other settings, Normal preview may be
automatically selected and you will not be able to change to Thumbnail preview.
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Follow these steps to preview your image(s) in Home, Office, or Professional Mode:
1. Click the Preview button toward the bottom of the EPSON Scan window. If
you want to check or change the preview type, click the arrow next to the
Preview button, if it is available.
EPSON Scan prescans your image(s) and displays them in one of the following
Preview windows:
Normal Preview
Thumbnail Preview
Office Mode:
The ADF loads your first document page, then EPSON Scan prescans it and
displays it in the Preview window. The ADF then ejects your first page. The ADF
also loads and ejects your second page without scanning it. Place your document
pages back in order after they are ejected.
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2. If you are viewing the Thumbnail preview, you can do the following to adjust the
image(s):
■ To zoom in on an image, double-click its thumbnail, or click the thumbnail
and then click the Full Size tab near the top of the Preview window.
(Available only when you’ve scanned multiple images at one time.)
■ To rotate an image or flip it horizontally (like a mirror image), click its
thumbnail and then click the
rotation icon or mirroring icon.
■ To adjust the scan area to crop your image, you can create and move a
marquee that marks the edges of your scan. See page 54 for instructions.
■ To adjust the image quality, click the image(s) you want to modify and make
the adjustments as described on page 56. If you want to apply the adjustments
you have made to all your images, click the All button.
3. If you are viewing the Normal preview, you can do the following to adjust the
image(s):
■ To select your scan area, click the auto locate icon to place a marquee that
marks the edges of your image area. You can move the marquee to change the
scan area. See page 54 for instructions.
Note:
If you are going to scan at a different size than your original, you must first
select your Target Size and automatically create a marquee that is
proportioned to that size. See page 59 for instructions. You can then copy the
marquee and place it on each image you will scan at that size.
■ To zoom in on an image, click inside the scan area and click the Zoom
button. EPSON Scan prescans again and displays a larger preview on the
Zoom tab. (Your other images are still previewed at the original size on the
Preview tab.)
■ To adjust the image quality, click the image(s) you want to modify and make
the adjustments as described on page 56.
4. When you have finished adjusting the scan area, and modifying the color and
image settings, you can select the size of your scanned image, if you have not
already selected it. See page 59 for instructions.
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Adjusting the Scan Area (Marquee)
A marquee is a moving dotted line that appears on the edges of your preview image to
indicate the scan area.
Marquee
You can move the marquee, adjust its size, and create multiple marquees on one
image (Normal preview only) to scan different image areas in separate scan files.
Follow these steps:
1. To draw a marquee, move your cursor over a preview image. The pointer becomes
a set of cross-hairs.
2. Position the pointer in the area where you want to place the corner of your
marquee and click. Hold down the mouse button and drag the cross-hairs over
the image to the opposite corner of the desired scan area. Then release the mouse
button. You see the moving dotted line of the marquee.
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3. Do one of the following to adjust the marquee:
■ To move the marquee, position your cursor inside the marquee. The pointer
becomes a hand. Click and drag the marquee to the desired location.
■ To resize the marquee, position your cursor over the edge or corner of the
marquee. The pointer becomes a straight or angled double-arrow. Click and
drag the edge or corner to the desired size.
Note:
To restrict movement of the marquee to vertical or horizontal only, hold down
the Shift key as you move the marquee. To restrict sizing of the marquee to
the current proportions, hold down the Shift key as you resize the marquee.
4. To draw multiple marquees (up to 50; Normal preview only), you can just draw
them as described in steps 1 through 3, or click the
copy marquee icon to
create additional marquees of the same size. You can move and resize all the
marquees as described in step 3. To delete a marquee, click inside it and click the
delete marquee icon.
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Adjusting the Color and Other Image Settings
Once you have previewed your images and adjusted the scan area, you can modify the
image quality, if necessary. EPSON Scan offers a variety of settings for improving
color, sharpness, contrast, and other aspects affecting image quality.
Before you make adjustments, be sure to click the image or marquee for the area you
want to adjust. In Professional Mode, you also need to scroll down to the
Adjustments area of the main EPSON Scan window:
The table below describes the settings available in Home and/or Professional Mode.
For details on adjusting these settings, click Help in the EPSON Scan window.
When you are finished making adjustments, you can size your scanned images (see
page 59) or go ahead and scan (see page 61).
Setting
Available mode(s) and description
Color Restoration
Home, Office, and Professional:
Restores the colors in faded photos automatically.
Brightness
Home, Office, and Professional:
Adjusts the overall image lightness and darkness.
In Home Mode, click the Brightness button to access the
Brightness setting.
In Professional Mode, click the
access the Brightness setting.
Image Adjustment button to
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Setting
Available mode(s) and description
Contrast
Home, Office, and Professional:
Adjusts the difference between the light and dark areas of the
overall image.
In Home Mode, click the Brightness button to access the Contrast
setting.
In Professional Mode, click the
access the Contrast setting.
Image Adjustment button to
Saturation
Professional only:
Adjusts the density of colors in the overall image.
Click the
setting.
Image Adjustment button to access the Saturation
Color Balance
Professional only:
Adjusts the balance of red, green, and blue colors in the overall
image.
Click the
setting.
Image Adjustment button to access the Color Balance
Auto Exposure
Home: Automatically applied.
Professional: Click the
Auto Exposure button. To turn it on
continuously, click the Configuration button, click the Color tab,
and select Continuous auto exposure. You can adjust the level of
exposure adjustment using the slider.
Unsharp Mask Filter Home: Automatically applied.
Office and Professional: Turn on to make the edges of image
areas clearer for an overall sharper image. The level of sharpness
is adjustable. Turn off to leave softer edges.
Descreening Filter
Home, Office, and Professional:
Removes the rippled pattern that can appear in subtly shaded
image areas, such as in skin tones. Also improves results when
scanning magazine or newspaper images which include screening
in their original print processes. The results of the Descreening
Filter do not appear in the preview image, only in your scanned
image.
Selecting EPSON Scan Settings 57
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Setting
Available mode(s) and description
Histogram
Professional only:
Provides a graphical interface for adjusting highlight, shadow, and
gamma levels individually. For advanced users only.
Click the
settings.
Histogram Adjustment button to use the Histogram
Tone Correction
Threshold
Professional only:
Provides a graphical interface for adjusting tone levels individually.
For advanced users only.
Click the
settings.
Tone Correction button to use the Tone Correction
Home and Professional:
Adjusts the level at which the black areas in text and line art are
delineated, improving text recognition in OCR programs.
(Available only when you select Black & White as the Image Type
setting.)
In Home Mode, click the Brightness button to access the
Threshold setting.
Note:
To view the red, green, and blue levels at particular points in your preview image as
you make adjustments, click the densitometer icon in the preview window and
click an image area. See EPSON Scan help for details.
Certain settings may not be available, or may be automatically selected, depending on
the type of image you are previewing and other settings you have selected.
You can customize how certain EPSON Scan settings behave by clicking the
Configuration button and changing settings in the window that appears. See EPSON
Scan Help for details.
To undo any image quality adjustments you make to the preview image, click the
Reset button (if available), turn off the setting, or preview your image again.
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Selecting the Scan Size
You can scan your images at their original size, or you can reduce or enlarge their size
as you scan them. You do this using the Target Size setting in Home or Professional
Mode.
Home Mode
Professional Mode
If you are going to scan your image to a particular size, such as 8 × 10 inches, you
should select the Target Size setting after previewing it, but before adjusting your scan
area (indicated by the marquee). This sets the scan area to the correct proportions so
your image will not be cropped unexpectedly.
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For instructions on previewing your image(s), see page 51. Then follow these steps to
select the Target Size setting:
1. You can choose a predefined scan size from the Target Size list. Click the arrow in
the list and select the size you want. A marquee (dotted line) proportioned for that
size appears on your preview image:
Proportioned
marquee
2. If you need to create a scan size that is not in the Target Size list, you can create a
custom size. Click the arrow in the list and select Customize. You see the Target
Size window:
Type a name for your custom size, enter the size, click the Save button, then
click OK. Your new size appears in the Target Size list.
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3. In Professional Mode, you can fine-tune the size using additional tools. Click the
+ (Windows) or (Macintosh) next to Target Size to display these tools:
■ To size your image by a certain percentage, adjust the Scale value.
■ To change the way your image is cropped, turn Trimming on or off. (See
EPSON Scan Help for details.)
■ To unlock the proportions of your scan size, click the lock icon. Then
adjust the marquee or enter new width/height measurements.
4. Once you have selected your scan size, you can click and drag the marquee to the
area in the image you want to scan. For details, see page 54. The marquee
proportions are retained as you adjust it.
If you need to rotate the marquee for a landscape or portrait image, click the
orientation icon. (Not available if you are scanning at the Original Target
Size.)
Note:
For more information about using the Target Size tools, click Help in the EPSON
Scan window.
5. Now you are ready to scan your image(s). See below for instructions.
Finishing the Scan
When you have finished selecting scan settings, you are ready to scan. Click the Scan
button. After a few moments, your images are scanned.
Selecting EPSON Scan Settings 61
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What happens after you scan depends on how you started your scan:
■ If you started your scan by running EPSON Scan as a standalone program, you
see the File Save Settings window. This lets you select the name and location of
your saved scan files. See page 63 for details.
■ If you started your scan from a scanning program (such as Adobe® Photoshop
Elements), your scanned image(s) open in the program window. Click Close to
close the EPSON Scan window and view your image(s) in the program. Be sure to
save your images. The steps below are for saving images in Adobe Photoshop
Elements:
1. Select Save As from the File menu.
2. Type a file name and select a file format. The following formats are available:
■ BITMAP (*.BMP) (windows only)
■ EPS format (*.EPS)
■ JPEG (*.JPG)
■ Multi-TIFF (*.TIF)
■ PDF (*.PDF)
■ PICT (*.PICT) (Mac OS X only)
■ PNG format (*.PNG)
■ TIFF (*.TIF)
3. Click Save. For details on file formats, see the Help topics in the application
you are using.
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Selecting File Save Settings
When you finish your scan directly from EPSON Scan, you see the File Save Settings
window.
Note:
If the Show this dialog box before next scan check box is cleared, the File Save
Settings window does not appear automatically. To open the window, click the
arrow to the right of the Scan button on the EPSON Scan window and then
select File Save Settings.
1. In the File Save Settings window, specify the file folder in which you want to save
your scanned image. Click Browse (Windows) or Choose (Macintosh) and
select the folder.
2. Specify a file name prefix with an alphanumeric character string. A 3-digit
number is automatically added to the file name, but you can change the Start
Number if you like. If you are scanning multiple images at once, each image will
receive a different 3-digit number.
Note:
With Windows, the following characters cannot be used in the prefix.
\, /, :, ., *, ?, ", <, >, |. On a Macintosh, you cannot use a colon (:) in the prefix.
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3. Select a file format as described in the following table. Depending on the format,
the Options button may be available for making detailed settings.
Format (File
Extension)
Explanation
BITMAP (*.BMP) A standard image file format for Windows. Most Windows
(Windows only) programs, including word processing programs, can read and
prepare images in this format.
JPEG (*.JPG)
A compressed file format in which the compression level can be
selected. The JPEG format lets you highly compress image data.
However, the higher the compression, the lower the image
quality. Any lost image quality data cannot be restored and the
quality deteriorates each time the data is saved. The TIFF format
is recommended when modification and retouching are required.
Multi-TIFF (*.TIF) A TIFF format where multiple pages are saved to the same file.
(With other formats, each document is saved in a separate file.)
You can also edit the images before saving them. To open
Multi-TIFF files, you need a program that supports it.
TIFF (*.TIF)
A file format created for exchanging data between many
programs, such as graphic and DTP software. When scanning
black & white images, you can specify the compression type.
PDF (*.PDF)
A document format that can be read on both Windows and
Macintosh systems (platform independent). To use PDF
documents, you need Adobe Reader® or Acrobat.® Multi-page
documents can be saved as one PDF file. When you save color or
grayscale images in PDF, you can select a compression level. You
can also edit the scanned images before saving them.
PICT (*.PCT)
A standard image file format for Macintosh. Most Macintosh
(Macintosh only) programs, including word processing programs, can read and
prepare images in this format.
PRINT Image
Matching II JPEG enhanced quality and a wider color range. PRINT Image Matching
A file format that includes PRINT Image Matching® II data for
(*.JPG) or TIFF
(*.TIF)
II compatible printers can then print using this data for brilliant,
true-to-life results. (PRINT Image Matching data does not affect
the way the image displays on a screen.) Available in JPEG or
TIFF format.
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4. The checkboxes at the bottom of the window give you these options:
■ Overwrite any files with the same name
Select this option if you want to reuse the selected file name and location and
overwrite previous files with the same names.
■ Show this dialog box before next scan
Select this option if you want the File Save Settings window to appear
automatically before you scan. If you deselect it, you must click the arrow to
the right of the Scan button and select File Save Settings to open the
window.
■ Open image folder after scanning
Select this option if you want Windows Explorer or the Macintosh Finder to
automatically open to the folder where your scanned image is saved when
EPSON Scan finishes scanning.
5. Click OK. The scanned image is saved.
The scanned image is saved in the file and location you chose.
Using the Control Panel Buttons
You can scan an image to your computer using the buttons on the CX11N control
panel (Push Scan). Before using this feature, make sure you have installed EPSON
Scan, EPSON Creativity Suite, and Presto! PageManager on your computer.
Selecting a Scanning Mode for a Network PC
Note:
You cannot use Push Scan over a Macintosh network, only on a local Macintosh.
To make scanning settings other than file format while scanning to a network PC,
press the
Scan button, press the u or d button to select Network PC, press the u
or d button to select the PC Name, then press the Menu button. Press the d button
to select Manual Scan and then press the r button.
Using the Control Panel Buttons 65
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The following table shows the settings and options for each scan mode.
Scan modes
Automatic scan
Manual scan
Available settings
File Format
Items
PDF, TIFF, JPG
PDF, TIFF, JPG
A4, B5, Letter, Legal
File Format
Paper Size
Scanning
Follow these steps to scan:
1. Connect the CX11N to your computer with a USB cable or a network cable as
described in your Start Here sheet.
2. Turn on the CX11N. Place your originals on the document table (see page 15) or
in the Auto Document Feeder (CX11NF only; see page 17).
Caution:
Make sure the transportation lock on the left side of the document table is set in
the
unlock position.
3. Press the
Scan button.
4. Press the u or d button to select either Local PC or Network PC, then press the
r button.
When you select Local PC, you see a message on your computer screen. Select
your scanning program, scan your document, and close your scanning program.
The CX11N returns to the Print mode.
When you select Network PC, the network computer name appears in the LCD
screen. Press the u or d button to select your network computer, and then press
the r button.
5. Press the l or r button to select a file format.
6. Press the x B&W Start or x Color Start button on the control panel.
EPSON Scan starts scanning. When the scanning is complete, remove your
originals from the document table or the Auto Document Feeder.
If you need to cancel scanning, press the y Cancel button.
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Using the Control Panel
You can use the CX11N as a printer, copier, and scanner. If you have the CX11NF
you can fax as well. You can use the control panel to do all of these things, customize
the way the CX11N works and print a status sheet that lists the current settings.
6
Accessing the Mode Menus
When you turn on the CX11N, it enters the Print mode automatically. To change
modes, just press a mode button. In addition, you can also use the
for making various settings.
Setup button
Note:
If no button is pressed for more than 3 minutes, any changes are canceled and you
return to Print mode.
If you press a mode button while the product is in that mode (such as pressing the
Fax button in Fax mode), you return to the Print mode.
You cannot switch between modes when a service call error or system error occurs,
or when a job is being processed.
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Print Mode
When the CX11N is in Print mode, the Print light (green) is on and the following
screen appears:
Print mode is automatically selected when you turn on the CX11N and you return to
it when you exit other modes.
Copy Mode
To copy, press the
Copy button. When the CX11N is in Copy mode, the
following screen appears:
Note:
You can receive faxes even while copying.
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Fax Mode
To fax, press the
screen appears:
Fax button. When the CX11NF is in Fax mode, the following
Note:
While sending or receiving a fax, you cannot scan or print with the CX11NF.
Scan Mode
To scan, press the
screen appears:
Scan button. When the CX11N is in Scan mode, the following
Note:
You can scan and print from your computer, and receive faxes, when the Scan light is
on.
Accessing the Mode Menus 69
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Accessing the Setup Menu
You can use the Setup menu to access a variety of submenus so you can customize
settings for copying, faxing, scanning, and printing.
Tip:
In general, you should select all your print settings from the printer driver, since they
override Setup menu settings. Use the Setup menu only to select settings you cannot
make in your software or printer driver.
1. Make sure the CX11N is turned on, then press the
Setup button.
The Setup light turns on and the LCD screen displays Setup Mode for a few
seconds, then changes to the Setup menu screen.
2. Use the u and d buttons to select a submenu, then press the r button to view
items in the submenu.
3. Use the u and d buttons to select submenu items, then press the r button to
perform a task, or to view the available settings.
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To go back a level, press the l button.
An ✽ asterisk appears next to the selected value.
You can select the following settings from the Setup menu.
Setup submenu
Available menu items
Printer Settings
Information (see below)
Tray (see page 72)
Setup (see page 73)
Reset (see page 74)
Host I/F Settings
USB Settings (see page 75)
Network Settings (see the Network Guide for details)
Fax Settings (CX11NF) See the Fax Guide for details
Copy Settings
Copy Function Settings
Copy Factory Settings
Scan Settings
Carriage Lock (returns the scanner to the locked
position)
4. To exit Setup mode:
■ Press the
Copy,
Fax, or
Scan button to switch to the
corresponding mode.
■ Press the Setup button again to switch to Print mode.
Menu Descriptions
Note:
Some menus and items appear only when an optional device is installed or another
setting has been selected.
Information
This menu lets you check the toner level and the remaining service life of consumable
products. You can also print status and sample sheets showing the printer’s current
settings, available fonts, and a brief summary of available features.
Accessing the Setup Menu 71
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Press the u or d button to select an item. Press the r button to print a sheet or font
sample.
Item
Settings
Description
Status Sheet
–
Prints a status sheet, showing current printer
settings and installed options
Network Status Sheet
(Information)1
–
Prints a sheet showing working status of the
network
C Toner2
M Toner2
Y Toner2
K Toner2
E****F
E****F
E****F
E****F
E****F
Displays the amount of cyan toner left in the toner
cartridge
Displays the amount of magenta toner left in the
toner cartridge
Displays the amount of yellow toner left in the
toner cartridge
Displays the amount of black toner left in the
toner cartridge
Photocon2
Remaining service life of the photoconductor unit
Total Pages2
Color Pages2
B&W Pages2
0 to 99999999 Total number of pages printed by the CX11N
0 to 99999999 Total number of color pages printed by the CX11N
0 to 99999999 Total number of black and white pages printed by
the CX11N
1 Appears only when the network interface board is installed
2 Display only
Tray Menu
This menu lets you specify the size and type of paper you loaded in the MP tray and
the type of paper you loaded in the optional Paper Cassette. It also displays the size of
paper in the cassette.
Item
Settings
Description
MP Tray Size
A4, A5, B5, LT (Letter), HLT (Half Select your paper size for the MP tray
Letter), LGL (Legal), GLT
(Government Letter), GLG
(Government Legal), EXE
(Executive), F4, Mon (Monarch),
C10, DL, C5, C6, IB5 (ISO B5)
LC1 Size
A4, LT (Letter)
Displays the paper size loaded in the
standard and optional paper cassettes.
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Item
Settings
Description
MP Type
Plain, SemiThk (Semi-thick),
Letterhead, Recycled, Color,
Trnsprncy (Transparency), Labels
Select the paper type you loaded in the
MP tray.
LC1 Type
Plain, SemiThk (Semi-thick),
Letterhead, Recycled, Color
Select the paper type you loaded in the
standard and optional paper cassettes.
Setup Menu
This menu lets you select various basic configuration settings and select the LCD
screen language.
Item
Settings
Description
Lang (Display
Language)
English, French, German, Specifies the language displayed in the LCD
Italian, Spanish, Swedish, screen and on the printed status sheet
Danish, Dutch, Finnish,
Portuguese, Simplified
Chinese, Traditional
Chinese, Korean
Time to sleep
MP Mode
5, 15, 30, 60, 120, 180
min.
Specifies the number of minutes of inactivity
before the CX11N goes into sleep mode
On, Off (Normal, Last)
Determines whether the MP tray has higher
or lower priority when Auto is selected as the
Paper Source setting in the printer driver.
When you select On (Normal), the MP tray
has higher priority. When you select Off
(Last), the MP tray has lower priority.
Size Ignore
Off, On
The CX11N usually stops printing when a
paper size error occurs. If you want to ignore
a paper size error, select On so printing can
proceed even if the image size exceeds the
printable area for the paper size. This may
cause smudges to appear due to the toner
being improperly transferred onto the paper.
Auto Cont (Auto Off, On
Continue)
The CX11N usually stops printing if a Paper
Set, Print Overrun, or Memory Overflow error
occurs and you must press the x B&W Start
or x Color Start button to resume printing.
When you turn on Auto Cont, the CX11N
automatically continues printing after these
errors.
Accessing the Setup Menu 73
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Item
Settings
Description
LCD Contrast
0 to 15
Adjusts the contrast of the LCD screen. Use
the u and d buttons or the numeric keypad to
set the contrast between 0 (lowest contrast)
and 15 (highest contrast.)
Time Setting
(CX11NF only)
MM/DD/YY, HH/MM
Specifies the date and time used in fax
communications. The letters MM, DD, YY,
HH, and MM indicate the Month, Date, Year,
Hour, and Minute respectively. To specify the
date and time use the u and d buttons, or
numeric keypad.
Date Format
DD/MM/YY, MM/DD/YY, Specifies the display format for the Time
(CX11NF only)
YY/MM/DD
Setting. The letters DD, MM, and YY indicate
the Date, Month, and Year respectively.
Reset Menu
This menu lets you cancel printing and reset the printer settings.
Item
Description
Clear Warning
Clears every warning message, except for consumable
products or mandatory-replacement parts.
Clear All Warnings
Reset
Clears all warning messages that appear on the LCD screen.
Stops printing and clears the current job. You may want to
reset when there is a problem with a print job and you cannot
print.
Restart Unit
Restarts the printer.
Factory Settings
Restores the printer settings to their original factory settings.
Change toner C/M/Y/K Moves the selected toner cartridge into position so that it can
be replaced. See page 83.
Reset Fuser Counter
Resets the fuser unit service life counter after you have
replaced the fuser unit.
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USB Menu
These settings control communication between the CX11N and the computer when
they are connected using a USB interface. Some items may not appear unless
corresponding devices are installed.
Item
Settings
On, Off
HS, FS
USB I/F
USB Speed
After these settings are changed, the new settings don’t take effect until after a reset or
after the power is turned off and on again, even though it is shown on the Status
Sheet.
Network Menu
These settings control communication with the CX11N when it is connected to a
computer network.
Item
Settings
Network I/F
Network Config
On, Off
No, Yes
If Yes is selected then Get IPAddress, IP, SM GW,
Appletalk, MS Network, Rendezvous, and Link Speed appear
as available settings in the Network menu.
Get IPAddress
IP (IP address)*
SM (Subnet mask)
GW (Gateway address)
AppleTalk
Panel, Auto, PING
0.0.0.0 to 255.255.255.255
0.0.0.0 to 255.255.255.255
0.0.0.0 to 255.255.255.255
On, Off
MS Network
On, Off
Rendezvous
On, Off
Link Speed
Auto, 100 Full, 100 Half, 10 Full, 10 Half
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Copy Settings
To access this menu, press the
Setup button, press the u or d button to select
Copy Settings, then press the r button.
This menu lets you reset just the copy settings to their default or factory settings.
Item
Description
Copy Function Settings
Copy Factory Settings
Changes the copy settings to their default values.
Changes the copy settings to their factory values.
Printing a Status Sheet
To confirm the current status of the CX11N and verify that options are installed
correctly, you may want to print a status sheet.
1. Make sure the CX11N is turned on.
2. Press the
appears.
Setup button. The Setup light turns on and the Setup menu
3. Make sure Printer settings is selected, then press the r button. The Printer
settings menu appears.
4. Make sure Information Menu is selected, then press the r button.
5. Press the d button to select Status Sheet, then press the r button.
The Data light flashes, the status sheet starts printing, and the LCD screen
displays Printing.
If options are installed correctly, they appear under Hardware Configurations.
If they are not listed, try reinstalling them and make sure they are securely
connected.
If you cannot print a status sheet, contact Epson as described on page 128.
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Canceling Printing, Scanning, or Copying
You can cancel printing, scanning, or copying, using the y Cancel button or the
Reset menu.
Using the Cancel Button
The y Cancel button is the quickest and easiest way to cancel printing, scanning, or
copying. Press the button once to cancel the current job. Press and hold the button
for more than three seconds to delete all jobs from memory, including jobs the
CX11N is currently receiving or printing.
Using the Reset Menu
Selecting Reset from the Setup menu stops printing, clears the print job being
received from the active interface, and clears errors that may have occurred.
1. Press the
Setup button.
2. Make sure Printer settings is selected, then press the r button.
3. Press the d button several times until Reset is selected, then press the r button.
4. Press the d button twice to select Reset.
5. Press the r button. Printing is canceled, the Print mode screen appears, and you
can now send a new print job.
Canceling Printing, Scanning, or Copying 77
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Maintenance
This chapter describes the parts of the product, how to replace the toner cartridges
and photoconductor, how to clean the CX11N, and how to order more toner.
7
Identifying the Product Parts
Auto Document
Feeder
(CX11NF only)
Cover
(CX11NF only)
Paper stopper
(CX11NF only)
Output tray
Extension tray
Cover C
Cover B
Control panel
Cover A
Option cover
MP tray
Power switch
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Telephone interface connectors
(CX11NF only)
USB connector
Cover F
Handle
Networkinterface
connector
AC inlet
Cover E
Cleaner cover
Photoconductor access
lever
Fuser
Photoconductor
Cleaning knob access
lever
Paper guides
(MP tray)
Toner cartridge
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Consumable Replacement Messages
When you see the following messages in the LCD screen or in the EPSON Status
Monitor 3 window, you need to replace the indicated unit. You can continue printing
for a short time after a message appears, but Epson recommends early replacement to
maintain print quality and extend the life of your product.
LCD screen message Description
Worn Photoconductor The photoconductor is near the end of its service life.
Replace the photoconductor with a new one.
Worn Fuser
The fuser has reached the end of its service life.
Contact Epson as described on page 128.
Worn uuuu Dev Unit The developer has reached the end of its service life.
Contact Epson as described on page 128.
Note:
To clear the message, press the
Setup button on the control panel, select Reset
from Printer settings, then select Clear All Warnings.
The CX11N stops printing if the worn consumable might damage the CX11N. You
must replace the consumable product to continue.
If a consumable product reaches the end of its service life, the product stops printing
and displays the following messages on the LCD screen or in the EPSON Status
Monitor 3 window.
LCD screen message Description
Replace Toner uuuu1
The indicated toner cartridge is empty.
Replace Photocondctr2 The photoconductor is at the end of its service life.
1 The letters C, M, Y, and K appear in this position, indicating the color of the empty toner
cartridge.
2 Even if this message is displayed in the LCD screen, you can continue to print for a short time by
pressing the x B&W Start or x Color Start button on the control panel. The message in the
LCD screen changes from Replace Photocondctr to Worn Photoconductor.
Messages appear for one consumable product at a time. After replacing a part, check
the LCD screen for replacement messages for other parts.
Consumable Replacement Messages 81
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Replacing a Toner Cartridge
When a toner cartridge is empty, a message appears on the LCD screen indicating
which toner cartridge needs to be replaced. If you are going to print a large document
or make a large number of copies and one of the toner cartridges is low, you can
change that cartridge so you won’t run out of toner in the middle of the job. See:
■ “Changing a Low Toner Cartridge” on page 83
■ “Removing and Replacing an Empty Toner Cartridge” on page 83
Handling Precautions
Always follow these precautions when replacing a toner cartridge:
■ Install a genuine Epson toner cartridge. Using a non-Epson toner cartridge may
affect print quality. Other products may cause damage to your printer not covered
by Epson’s warranty.
■ When handling toner cartridges, always place them on a clean smooth surface.
■ If you move a toner cartridge from a cool to a warm environment, wait for at least
one hour before installing it to prevent damage from condensation.
Warning:
Do not touch the toner and keep it away from your eyes. If toner gets on your skin or
clothes, wash it off with soap and water immediately.
■
Keep toner cartridges out of the reach of children.
■
Do not dispose of toner cartridges in fire, as they may explode and cause injury.
Dispose of them according to local regulations.
■
If toner spills, use a broom and dustpan or a damp cloth with soap and water to
clean it up. Because the fine particles can cause a fire or explosion if they come
into contact with a spark, do not use a vacuum cleaner.
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Changing a Low Toner Cartridge
1. Make sure the CX11N is turned on, then press the
Setup button.
The Setup light turns on and the LCD screen displays Setup Mode for a few
seconds, then changes to the Setup menu screen.
2. Use the u or d button to select Printer Settings, then press the r button.
3. Use the u or d button to select Reset Menu, then press the r button.
4. Use the u or d button to select Change Toner C/M/Y/K for the color of the toner
cartridge you want to change, then press the r button.
5. Continue with the steps in the next section to remove and replace the toner
cartridge.
Removing and Replacing an Empty Toner Cartridge
1. Make sure the CX11N is turned on.
2. Check the color of the low or empty toner cartridge in the LCD screen, then open
cover A.
Replacing a Toner Cartridge 83
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3. Push up the lock lever on the right to unlock the toner cartridge.
4. Pull out the toner cartridge.
5. Remove the new toner cartridge from its package and gently shake it as shown
below.
Warning:
Do not touch the toner. Keep the toner away from your eyes. If toner gets on
your skin or clothes, wash it off with soap and water immediately.
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6. Hold the tag and gently pull the toner seal upward and remove it.
7. Insert the toner cartridge with the arrow mark facing you. Push it all the way into
its slot, pushing on both sides evenly, until it stops securely.
8. Push down the right lever to lock the toner cartridge.
Note:
The toner cartridge is installed securely when the lock lever cannot be turned any
further.
Replacing a Toner Cartridge 85
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9. Close cover A.
10. Check for toner messages on the LCD screen. If another toner cartridge needs to
be replaced, you see another error message. Repeat steps 2 to 9 to replace the other
cartridges.
Replacing the Photoconductor
Handling Precautions
Always follow these precautions when replacing the photoconductor:
■ The photoconductor weighs 6.16 lb (2.8 kg). Be sure to hold it firmly by the
handle when carrying it.
■ Avoid exposing the photoconductor to light any longer than necessary.
■ Be careful not to scratch the surface of the drum and belt. Also, avoid touching
the drum; oil from your skin may permanently damage its surface and affect print
quality.
■ Do not store the photoconductor in an area subject to direct sunlight, dust, salty
air, or corrosive gases (such as ammonia). Avoid locations subject to extreme or
rapid changes in temperature or humidity.
■ Do not tilt the photoconductor.
Warning:
Keep the photoconductor out of the reach of children.
Do not dispose of a used photoconductor in fire, as it may explode and cause injury.
Dispose of it according to local regulations.
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Removing and Replacing the Photoconductor
1. Make sure the CX11N is turned on.
2. Remove any paper loaded in the ADF (CX11NF only).
3. Slowly flip back the scanner until it stops.
4. Close the output tray extension.
Replacing the Photoconductor 87
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5. Lift up cover B.
6. Pull up the orange lever inside cover B.
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7. Lift out the photoconductor using its handle.
8. Remove the new photoconductor from its package and pull off the protective
sheet.
Caution:
Do not touch the belt on the top of the photoconductor or the blue area;
otherwise, print quality may decrease.
Avoid exposing the photoconductor to light any longer than necessary.
Do not touch any other components inside the CX11N.
Replacing the Photoconductor 89
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9. Hold the photoconductor by its handle and insert it into the slots marked with
blue arrows inside the CX11N. Push it in until it clicks into place.
10. Flip down the orange lever, then close cover B.
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11. Slide out and flip open the output tray extension, if necessary.
12. Slowly push down the scanner to its original position.
Cleaning the CX11N
If the CX11N’s outer case is dirty or dusty, turn off the CX11N and clean it with a
soft cloth moistened with mild detergent.
Caution:
Never use alcohol or paint thinner to clean the CX11N; these chemicals can damage
the components and the case. Be careful not to get water on the CX11N mechanisms
or any electrical components.
To clean other parts of the CX11N, see these sections:
■ “Cleaning the Pickup Roller” on page 92
■ “Cleaning the Print Head” on page 93
■ “Cleaning the Exposure Window and Document Table” on page 95
■ “Cleaning the ADF Pickup Rollers (CX11NF Only)” on page 96
Cleaning the CX11N 91
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Cleaning the Pickup Roller
1. Open the MP tray cover and remove any loaded paper.
2. Gently wipe the pickup roller inside the MP tray with a moistened cloth.
Pickup roller
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Cleaning the Print Head
If there are white vertical lines, you will need to clean the print head.
1. Pull off the cleaner cover from the right side of the CX11N.
2. Open cover A.
3. Pull forward on the blue lever inside of the CX11N.
Cleaning the CX11N 93
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4. Grasp the blue cleaner slowly and move it out and in once.
Note:
Move the cleaner all the way out and in; otherwise, the CX11N may not be
cleaned completely.
5. Push in the blue lever inside the CX11N.
6. Close cover A and replace the cleaner cover.
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Cleaning the Exposure Window and Document
Table
If you notice a decrease in scan or copy quality, clean the exposure window. You can
use a soft dry cloth to clean the document table.
Caution:
Do not spray cleaning solution on the document table glass or the exposure window
or you will damage the CX11N.
Document table
Exposure window
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Cleaning the ADF Pickup Rollers (CX11NF Only)
If the Auto Document Feeder fails to feed paper, open the ADF cover on the left side.
Then close the cover and wipe the rollers with a soft moist cloth to remove paper dust.
Pickup rollers
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Ordering Parts Online
The CX11N lets you know when you need new toner cartridges or a new
photoconductor.
To order toner cartridges or a photoconductor online, click the Order Online button
in the EPSON Status Monitor 3 window or in the printer driver Basic Settings
window. You see the Order Online window:
Then click the Order Now/Find Dealer button. This opens your internet browser to
Epson’s web site.
Ordering Parts Online 97
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If you prefer to order by phone, use these product codes.
Part
Product code
0187
High Capacity Toner Cartridge (Yellow)
High Capacity Toner Cartridge (Magenta)
High Capacity Toner Cartridge (Cyan)
High Capacity Toner Cartridge (Black)
Standard Capacity Toner Cartridge (Yellow)
Standard Capacity Toner Cartridge (Magenta)
Standard Capacity Toner Cartridge (Cyan)
Photoconductor
0188
0189
0190
0191
0192
0193
1104
Toner Recycle Program
Save with the Epson Toner Recycle Program!
Go to www.epson.com/recycle for program details and to print a free pre-addressed
shipping label for recycling your old toner cartridges.
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Solving Problems
Your CX11N displays status and error messages on its LCD screen. This chapter tells
you how to respond to these and troubleshoot other problems you may encounter.
8
Status and Error Messages
Not every message displayed on the LCD screen indicates a problem; some just
inform you of the current CX11N status. If you see a to the left of an error message,
multiple errors have occurred.
Message
Action
C/M/Y/K Toner Low The indicated toner cartridge is near the end of its service life.
Make sure you have a replacement toner cartridge ready. See
page 97 to order a toner cartridge.
Calibrating Printer
The product automatically calibrates itself, and will finish in about
one minute, depending on the status of the CX11N. While this
message is displayed, do not open any covers or turn off the
CX11N.
Cancel All Print Job
This message appears when the y Cancel button has been
pressed down for more than three seconds. The CX11N is
canceling all print jobs in memory, including jobs currently being
received or printed.
Cancel Print Job
Can’t Print
This message appears when the y Cancel button has been
pressed and released within three seconds. The CX11N is
canceling the current print job.
The CX11N has received print data from an unintelligible printer
driver. Make sure you are using the appropriate printer driver.
Check Transparency This is a mismatch between the loaded paper or transparencies
and the printer driver setting for your paper or transparencies.
Paper may be jammed in the MP tray (E). To clear the jam, see
page 123.
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Message
Action
Check Paper Size
The paper size setting is different from the size of the loaded
paper. Load the correct size of paper in the specified paper
source. To clear this error, select Clear Warning from Reset. See
page 73 for instructions.
Check Paper Type
The loaded paper type does not match the paper type setting in
the printer driver. Check that you loaded the correct paper size
and type in the current paper source. To clear this error, select
Clear Warning from Reset. See page 73 for instructions.
Cover open error
(CX11NF only)
The ADF cover is open. Close the ADF cover, and try scanning
again.
Cover X Open
Document Error
Fax error
The specified cover is not closed completely. Open the cover,
then close it securely.
You are trying to copy an original that is not supported by the
product. Remove the original from the document table.
You turned on the CX11NF without the fax module installed. Turn
off the CX11NF, install the fax module, and turn it on again. If the
error occurs again, contact Epson as described on page 128.
Form Feed
The CX11N is ejecting paper after you pressed the x B&W Start
or x Color Start button, then held down the x B&W Start or
x Color Start button for more than three seconds.
Install C/M/Y/K
TnrCart
The indicated toner cartridges are not installed in the product.
Install the Cyan, Magenta, Yellow, or Black cartridges, as
indicated. See page 82 for instructions.
Insufficient memory Wait for a few minutes until the current copy job is finished. Then
try copying again. If it still doesn’t work, you need to add more
memory.
When you place multiple documents on the ADF and when you
make continuous high-quality (600 dpi) color copies using the
ADF with the default memory (128MB), the CX11NF may have
insufficient memory to copy. We recommend adding a memory
module so that the total memory size is 256MB or higher.
Manual Duplex
Mem Overflow
Printing on one side of the paper is finished in manual duplex
mode. Reload the printed paper into the MP tray and press the
x B&W Start or x Color Start button to continue.
The CX11N has insufficient memory to perform the current task.
Press the x B&W Start or x Color Start button to resume
printing, or press the y Cancel button to cancel the print job.
Network module
error
Turn off the CX11N, check if the network module is installed
correctly, and turn it on again. If the error occurs again, contact
Epson as described on page 128.
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Message
Action
Offline
The CX11N is not ready to print. Press the x B&W Start or
x Color Start button.
Optional RAM error Turn off the CX11N, check if the optional memory is installed
correctly, and turn it on again. If the error occurs again, contact
Epson as described on page 128.
Paper Out source
size
There is no paper in the specified paper source. Load paper of the
size indicated into the paper source.
Release Carriage
Lock
An error occurred when you moved the transportation lock to the
locked position. To clear the error message, move the
transportation lock to the
unlocked position. Then press the
x B&W Start or x Color Start button to restart the incomplete
scanning job.
Replace Toner
C/M/Y/K
The indicated toner cartridge is empty. Replace the cartridge with
a new one. See page 83 for instructions.
Scanner ADF error
You turned on the CX11NF with the ADF installed. Turn off the
CX11NF, install the ADF, and turn it on again. If the error occurs
again, contact Epson as described on page 128.
Scanner Cover Open The ADF cover is open. Close the ADF cover.
Scanner error
An internal scanner error occurred. Turn off the CX11N, wait
several minutes, then turn it on again. If the error occurs again,
contact Epson as described on page 128.
Sleep mode
Send a print job to the CX11N or press a mode button to exit
sleep mode.
Status and Error Messages 101
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Printing Problems
Operation Problems
Problem
Solution
The Print light does • Turn off the CX11N, connect the power cord securely to the
not turn on
CX11N and the electrical outlet, and turn it back on.
• The electrical outlet may be controlled by a switch or
automatic timer. Make sure the switch is turned on and plug
another electrical device into the outlet to check whether the
outlet is working properly.
• If the CX11N still doesn’t work, contact Epson as described on
page 128.
The CX11N does not Press the x B&W Start or x Color Start button to switch the
print (Print light off) product to ready status.
The Print light is on • Your computer may not be securely connected to the CX11N.
but nothing prints
Check the connections at both ends. See the Start Here sheet
for connecting instructions.
• Your application software is not set up correctly. Make sure
that the CX11N is selected in your software.
Information about the The time interval specified in the Consumables Info Settings
toner cartridges or
photoconductor on
the LCD seems
incorrect
window is too long, causing a difference in the information.
Shorten the time interval or press the Get Information Now
button on the Consumables Info Settings window.
Printout is garbled
• The interface cable may not be securely connected. Make sure
both ends of the interface cable are fully plugged in.
• You may not be using the interface cable with the correct
specifications. See page 129 for details.
Status sheet does
not print correctly
Your product may be damaged. Contact Epson as described on
page 128.
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Print Quality Problems
Problem
Solution
The printout
background seems
dark or speckled
• You may not be using the correct type of paper for the CX11N.
If the surface of your paper is too rough, printed characters
may appear distorted or broken. For best results, use Epson
special paper, or smooth, high-quality copier paper. See
page 12 for information on choosing paper types.
• The paper path inside the product may be dusty. Print three
pages containing only one character per page to clean the
internal components.
• Clean the print head as described on page 93.
Toner smudges
appear on your
printout
• Your paper may be moist or damp. Load new paper. Do not
store your paper in a humid or damp environment.
• You may not be using the correct type of paper for the CX11N.
For best results, use Epson paper. See page 12 for information
on choosing paper types.
• The paper path inside the product may be dusty. Print three
pages containing only one character per page to clean the
internal components.
• There may be a problem with the photoconductor. Replace the
photoconductor as described on page 86.
• If you still have toner smudging, contact Epson as described
on page 128.
Areas are missing in • Your paper may be moist or damp. Load new paper. Do not
the printed image
store paper in a humid or damp environment.
• You may not be using the correct type of paper for the CX11N.
For best results, use Epson paper. See page 12 for information
on choosing paper types.
The non-printed side Toner may have spilled onto the paper feed path. Print three
of the page has toner pages containing only one character per page to clean the internal
smudges
components.
Printing Problems 103
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Miscellaneous Printing Problems
Problem
Solution
You cannot print in
color
• If Black is selected as the Color setting in the printer driver,
change the setting to Color.
• The color setting in the application you are using is not
appropriate for color printing. Check your application
documentation for details.
The printout color
The printer driver default settings and color tables vary by product
differs when printed model. Set the gamma setting to 1.8 in the More Settings
from different
printers
window in the printer driver, then print again. If you still do not
get the colors you expect, adjust the colors using the slide bars.
For details about the More Settings window, see page 21 for
Windows, or see page 26 for Macintosh.
The color in your
printout looks
different from the
screen colors
• Printed colors cannot exactly match the colors on your monitor
screen, since printers and monitors use different color
systems: monitors use RGB (red, green, and blue), and
printers use CMYK (cyan, magenta, yellow, and black).
Although it is difficult to match colors perfectly, selecting the
printer driver’s ICM setting (for Windows) or ColorSync
setting (for Macintosh) can improve color matching. For
details, see page 21 (for Windows) and page 26 (for
Macintosh).
• For Macintosh, the System Profile setting may not be in use.
To apply ColorSync properly, your input device and application
must support ColorSync, and you must use a System Profile
for your monitor.
• You may have selected PhotoEnhance™ in the printer driver.
PhotoEnhance corrects the contrast and brightness of the
original image, so it may not be suitable for printing vivid
images.
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Scanning Problems
Operation Problems
If you have problems scanning check your:
■ Interface connections
■ Computer setup and software installation
■ Software instructions for scanning steps
Check the Start Here sheet to see if you set up your CX11N correctly. Also, check
your computer and software documentation for possible solutions.
Problem
Solution
The product does not • Wait until the Print light stays on in green (ready for scanning).
scan
• Your CX11N may not work properly if you use a USB cable
other than the one supplied by Epson. Use the USB cable that
comes with your CX11N.
• The product may not work properly when connected to the
computer through more than one USB hub. Connect the
product directly to the computer’s USB port or through one
hub only.
Pressing the Start
button does not start
scanning
• Make sure EPSON Scan, EPSON Creativity Suite, and Presto!
PageManager are installed on your computer.
• For Windows XP users:
From the Start menu, select Settings, then Control Panel.
Double-click Scanners and Cameras, then right-click EPSON
AL-CX11 and select Properties from the pop-up menu. Click
the Events tab and make sure EPSON Scan is selected as the
application for the Scan Button event.
• For Windows Me, 98, and 2000 users:
Click the Events tab in the Properties window in the Printers
utility and make sure the Disable device events check box is
clear. Also, make sure the correct button is selected in the
Scanner events list box, and the correct application in the Send
to this application list is selected.
• For Mac OS X users:
In Classic mode, the x B&W Start or x Color Start button is
disabled. Quit Classic mode.
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Problems Using the Scanning Software
Problem
Solution
You cannot start
EPSON Scan
• Make sure the CX11N is turned on.
• Turn off the CX11N and your computer, and check the
connection between them.
• Make sure the CX11N is selected in your application software.
• In the Windows Device Manager menu, make sure CX11N
appears under Imaging devices hardware type without a
question (?) or an exclamation (!) mark, or as an Unknown
devices hardware type. If so, uninstall EPSON Scan, then
reinstall it following the instructions in your Start Here sheet.
The scanner software • For Windows users:
does not work
properly
Double-click the Scanners and Cameras icon in the Control
Panel. Delete the CX11N icon and reinstall EPSON Scan as
described in your Start Here sheet.
• Make sure your computer meets the system requirements on
page 129 and for the software you are using.
• Make sure the computer has enough memory for your
software. If it does not, see your software and computer
documentation for instructions on freeing up available memory
or upgrade your RAM.
Scan Quality Problems
Problem
Solution
Your original is not
scanned or only a
few dots appear as
the scanned image
• Make sure the document is placed on the document table with
the side to be scanned facing down.
• When scanning with the Black&White setting in Home Mode
or Professional Mode, adjust the Threshold setting.
Black vertical lines
appear on the
Make sure the transportation lock on the left side of the
document table is set in the unlocked position.
scanned image or the
image is all black
Straight lines in your Make sure the document is perfectly straight on the document
original come out table. Align the vertical and horizontal lines with the scales at the
jagged in the scanned top and side of the document table.
image
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Problem
Solution
The image is
distorted or blurred
• Make sure the document is flat against the document table.
• Do not move the document while scanning.
• Change the Display Gamma setting for your output device,
such as a monitor or the CX11N, in the Configuration window.
• Select Unsharp Mask Filter in Professional Mode.
• Select Color Control and check Continuous auto exposure in
the Configuration window, or click the Auto Exposure button
in the Professional Mode.
• Change the Resolution setting for your scan.
Colors are patchy or • If your original is very thick or warped at the edges, cover the
distorted at the
edges with paper to block external light.
edges of the image
• Adjust the Gamma setting in the Histogram Adjustment
window in Professional Mode.
The image is too dark • Check the Brightness setting using the Image Adjustment
window in Home Mode, or the Histogram Adjustment window
and the Image Adjustment window in Professional Mode.
• Check the brightness and contrast settings of your monitor.
• Select Color Control and check Continuous auto exposure in
the Configuration window, or click the Auto Exposure button
in Professional Mode.
• Change the Display Gamma setting for your output device,
such as a monitor or CX11N, in the Configuration window.
• Change the Destination setting in Home Mode or Professional
Mode.
Moiré (crosshatch)
When you scan printed materials, interference can occur due to
patterns appear in the the difference between the pitches of the scanning and the
scanned image
halftone screens.
Try one or more of the following solutions:
• Select the Descreening Filter in Home or Professional Mode.
• In Professional Mode, set the Screen Ruling of the
Descreening Filter setting to an appropriate setting for your
document.
• Deselect Clear Unsharp Mask Filter in Professional Mode.
• Place a transparent sheet, such as an overhead projector
sheet, between your original and the document table.
• Reposition your original slightly.
• Make the image size slightly smaller.
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Problem
Solution
Poor character
recognition during
OCR (optical
• Make sure the document is perfectly aligned on the document
table. Align the vertical and horizontal lines with the scales at
the top and side of the document.
characterrecognition)
scanning
• Select Black&White as the Image Type setting. In
Professional Mode, select None for the B&W Option setting.
Then adjust the Threshold setting.
The image is larger or • The image size and resolution settings of your software
smaller than the
original
determine the size of the printed image. Do not use the size of
the image on your monitor to judge the printed size.
• Change the Target Size setting in Home or Professional Mode.
Color Matching Problems
Problem
Solution
Colors on your
• Try different combinations of the image settings in your
scanner software, especially the data format (bits, pixel and
color), gamma correction, and color correction settings.
monitor screen are
different from those
in the original image
• Check the color matching and color management capabilities
of your computer, display adapter, and software. Some
computers can change the color palette to adjust the colors on
your screen. See your software and hardware manuals for
details.
• Use the color management system for your computer: ICM for
Windows or ColorSync for Macintosh. For Windows, add a
color profile that matches your monitor.
• Exact color matching is very difficult. Check your software and
monitor documentation for information on color matching and
calibration.
Printed colors are
Exact color matching is very difficult. Check your software or
different from those contact the manufacturer of your product for information on color
in the original image matching and calibration.
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ADF Scanning Problems (CX11NF Only)
Problem
Solution
You cannot scan
using the Auto
Document Feeder
• Select Office Mode or Professional Mode in EPSON Scan.
• Make sure ADF is selected as the Document Source setting in
EPSON Scan.
• If the Auto Document Feeder is open, close it and then try
again.
• Remove any jammed paper, then reload the document and
restart EPSON Scan.
Copying Problems
Operation Problems
Problem
Solution
The CX11N does not • Make sure paper is loaded in the MP Tray or the paper
copy
cassette. See page 7 for instructions.
• Make sure the original is placed face-down on the document
table or face-up in the Auto Document Feeder. See page 14.
Copy Quality Problems
Problem
Solution
Print quality is not You may not be using the correct type of paper for copying. The
good
available paper types for copying are not the same as that for
printing. Depending on the paper source, the following paper types
are available for copying.
• MP tray: Plain paper, Letterhead, Recycled paper, Colored paper,
Transparencies, Labels
• Optional paper cassette: Plain paper, Letterhead, Recycled
paper, Colored paper
Coated paper, thick paper, and papers such as postcards or
envelopes are not available for copying.
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Problem
Solution
Copies are blank, • The sealing tape may still be in the toner cartridge. Remove the
or images are
missing or faded
toner cartridge, pull out the sealing tape, and reinstall the toner
cartridge as described on page 82.
• If the toner cartridge is low on toner, the copies will be faded.
Replace the toner cartridge with a new one.
• The accuracy of the copy depends on the quality and size of the
original. Try adjusting the Contrast. If your original is too light, the
CX11N might not be able to compensate, even if you adjust the
contrast.
• If the original has a colored background, images in the
foreground may blend too much or the background may be in a
different shade.
Completely blank • You may have loaded the original upside down. In the Auto
pages are output
Document Feeder, load the original with the short edge facing in
and the side to be scanned facing up. On the document table
place the original face-down with the top left corner of the
document located in the lower right corner of the glass.
• The paper may be too damp or rough. Load new paper of another
type.
• The toner might be out.
ADF Copying Problems (CX11NF Only)
Problem
Solution
A blank copy is
output
• Make sure the ADF and the ADF cover are closed firmly.
• Make sure the paper is loaded correctly.
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Paper Handling Problems
If paper jams, see page 112.
Problem
Solution
Paper does not feed • The paper guides may not be set correctly. Make sure the
properly
paper guides in all the cassettes are set in the correct paper
size positions.
• The paper source setting may be incorrect. Make sure that you
have selected the correct paper source in your application.
• There may be no paper in the cassettes. Load paper into the
selected paper source.
• Too many sheets may be loaded in the MP Tray or cassettes.
For the maximum paper capacity for each paper source, see
page 7.
• Curled paper is loaded. Straighten the paper or load new
paper.
• If paper does not feed from the optional paper cassette, it may
not be installed properly. For instructions on installing it, see
page 9.
Problems Using
Options
To confirm your options are installed correctly, print a status
sheet. See page 127 for details.
Paper does not feed • The optional paper cassette may not be installed properly. See
from the optional
paper cassette
page 9 for installation instructions.
• Make sure you have selected the correct paper source in your
application.
• If necessary, load paper into the selected paper source.
• Make sure that you have not tried to load too many sheets of
paper. The cassette can hold a maximum of 500 sheets of
20 lb. paper.
• Make sure that the correct paper size is selected in the Tray
Menu on the control panel.
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Clearing Jammed Paper
If paper becomes jammed, the Print light turns off and the red Error light turns on.
The LCD panel and EPSON Status Monitor 3 display error messages that indicate
the cover area affecting the paper jam. See the corresponding sections here for the
cover letter indicated in the error messages.
Precautions for Clearing Jammed Paper
Follow these precautions when clearing jammed paper:
■ Do not remove jammed paper by force. Torn paper can be difficult to remove and
may cause other paper jams. Pull it gently to avoid tearing.
■ Always remove jammed paper with both hands to avoid tearing it.
■ If jammed paper remains in the product, or if it is jammed in an area not
mentioned in this section, contact Epson as described on page 128.
■ Make sure you load the same paper type as the selected Paper Type setting in the
printer driver.
Warning:
Be careful not to touch the fuser, which is marked CAUTION HIGH TEMPERATURE,
or the surrounding areas. If you have been using the CX11N, the fuser and the
surrounding areas may be very hot.
Do not insert your hand deep into the fuser; some components are sharp and may
cause injury.
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Removing Jams From Cover C
Note:
Before lifting up the scanner, make sure that the document cover is closed.
1. Flip back the scanner.
Warning:
Do not touch the lever under the scanner or the document cover may fall down,
damaging the CX11N and causing injury.
Don’t touch
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2. Open cover C.
3. Lift up the two green levers on the fuser to unlock the guide.
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4. Flip up the guide using the green tab and gently pull out any sheets of paper. Be
careful not to tear the jammed paper.
Warning:
Be careful not to touch the fuser, which is marked CAUTION HIGH
TEMPERATURE, or the surrounding areas. If you have been using the CX11N,
the fuser and surrounding areas may be very hot.
5. Gently lay the guide down.
6. Push down the two green levers on the fuser to lock it.
7. Close cover C, then return the scanner to the original position.
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Removing Jams From Cover E
1. Open cover E on the back of the CX11N.
2. Gently pull out any paper with both hands. Be careful not to tear the jammed
paper.
3. Close cover E.
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Removing Jams From Cover F
Note:
Before raising the scanner, make sure the document cover is closed.
1. Flip back the scanner.
Warning:
Do not touch the lever under the scanner or the document cover may fall down,
damaging the CX11N and causing injury.
Don’t touch
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2. Open cover C, then pull up the two green levers on the fuser to unlock the guide.
3. Open cover E on the back, then open cover F.
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4. Gently pull out paper with both hands. Be careful not to tear the jammed paper.
5. Close cover F and cover E.
6. Push down the two green levers on the fuser, then close cover C.
7. Lower the scanner to its original position.
Clearing Jammed Paper 119
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Removing Jams From the MP Tray
1. Open the MP tray cover and remove any loaded paper.
2. Gently pull out any sheets of paper that have fed part way into the product.
3. Reload the paper and close the MP tray cover.
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4. Open and close cover A to clear the error message.
Removing Jams From the Optional Paper Cassette
and Cover G
1. Pull out the paper cassette from the optional paper cassette.
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2. If you find any jammed paper inside, gently pull it out.
3. Push in the paper cassette.
If the jammed paper is not visible inside the optional paper cassette, or to check if
there is any jammed paper inside cover G, go to step 4.
4. Open cover G on the back of the CX11N.
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5. Gently pull out any paper with both hands. Be careful not to tear the jammed
paper.
6. Close cover G.
Removing Jammed Transparencies From the
MP Tray
1. Open the MP tray cover and remove all the loaded transparencies.
Clearing Jammed Paper 123
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2. Open cover E on the back and gently pull out any transparencies with both hands.
Be careful not to tear the jammed transparency.
3. Close cover E.
4. Reload transparencies into the MP tray.
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5. Open and close cover A to clear the error message.
Removing Jams From the Auto Document Feeder
1. Open the Auto Document Feeder cover.
2. Gently pull out any paper with both hands. Be careful not to tear the jammed
paper. If you cannot pull out the jammed paper, go to step 3.
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3. Roll the knob counterclockwise to help remove any jammed paper.
4. Close the Auto Document Feeder cover.
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Printing a Status Sheet
To check the current status of the CX11N, and make sure options are installed
correctly, print a status sheet using the control panel.
1. Make sure the CX11N is turned on.
2. Open the stopper on the extension tray.
3. Press the
appears.
Setup button. The Setup light turns on and the Setup menu
4. Make sure Printer settings is selected, then press the r button. The Printer
settings menu appears.
5. Make sure Information Menu is selected, then press the r button.
6. Make sure Status Sheet is selected, then press the r button.
The Data light flashes and the status sheet starts printing.
If options are installed correctly, they appear under Hardware Configurations.
If they are not listed, try reinstalling them or securely connecting them to the
CX11N.
If you cannot print a status sheet, contact Epson as described on page 128.
Printing a Status Sheet 127
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Where To Get Help
Epson Technical Support
Epson provides these technical support services:
Internet Support
Visit Epson’s support website at http://support.epson.com and select your product
for solutions to common problems. You can download drivers and documentation,
get FAQs and troubleshooting advice, or e-mail Epson with your questions.
Speak to a Support Representative
Before you call for support, please have the following information ready:
■ Product name (Epson AcuLaser CX11N or CX11NF)
■ Product serial number (located on the back of the printer)
■ Proof of purchase (such as a store receipt) and date of purchase
■ Computer configuration and operating system version
■ Description of the problem
Then call:
■ U.S.: (562) 276-4350, 6 am to 6 pm, Pacific Time, Monday through Friday and
7 am to 4 pm, Saturday.
■ Canada: (905) 709-2170, 6 AM to 6 PM, Pacific Time, Monday through Friday.
Toll or long distance charges may apply.
Purchase Supplies and Accessories
You can purchase genuine Epson toner cartridges and paper from an Epson
authorized reseller. To find the nearest reseller, please call 800-GO-EPSON
(800-463-7766). Or you can purchase online at www.epsonstore.com (U.S. sales) or
www.epson.ca (Canadian sales).
Other Software Technical Support
Software
Telephone/Fax
Online and E-mail
OfficeReady Essentials
(617) 441-3171
www.kmt.com
8:30 AM–5:30 PM, Pacific
Time, Monday–Friday
Fax: (617) 344-5992
Presto! BizCard
(510) 445-8616
www.newsoftinc.com
Presto! PageManager
Fax: (510) 445-8601
128 Solving Problems
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Notices
9
This chapter describes the system requirements for your computer when using the AcuLaser
CX11N/CX11NF, important safety information, regulatory notices, and your warranty.
System Requirements
Windows
■
A Microsoft® Windows compatible PC with a Pentium® 233 MHz or faster (450 MHz or faster
recommended)
■
■
■
■
■
■
■
Microsoft Windows 98SE, Windows Me, Windows 2000, or Windows XP
At least 64MB RAM (128MB recommended)
100MB free hard disk space (200MB or more recommended)
VGA or better display adapter and monitor
CD-ROM or DVD drive for installing the printer software
A Windows-compliant USB port
A shielded USB “AB” cable up to 6.5 feet (2 meters) long.
Macintosh
■
■
■
■
■
■
■
An Apple® iMac™ series or Power Macintosh® G3, G4, or G5 with a built-in USB port
Macintosh OS X 10.2.4 to 10.4.x
At least 128MB RAM (256MB recommended)
At least 100MB free hard disk space (200MB recommended)
VGA display or better
CD-ROM or DVD drive for installing the printer software
A shielded USB “AB” cable. Using an improperly shielded USB cable might cause the printer to
malfunction.
Notices 129
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Important Safety Instructions
WARNING:
The cords included with this product contain chemicals, including lead, known to the
State of California to cause birth defects or other reproductive harm. Wash hands
after handling. (Posted in accordance with Proposition 65 in Cal. Health & Safety
Code § 25249.5 et seq.)
The lamp(s) in this product contain mercury. Please consult your state and local regulations
regarding disposal or recycling. Do not put in the trash.
Laser Printer Precautions
This printer uses laser technology. Follow the precautions below to ensure safe, efficient operation.
■
Unless specifically instructed in the documentation, be careful not to touch the fuser, which is
marked CAUTION HOT SURFACE. If you have been using the CX11N, the fuser may be very
hot.
■
■
■
Do not attempt to modify or take apart the toner cartridge. It cannot be refilled.
Do not touch the toner and avoid all toner contact with your eyes.
If toner is spilled, use a broom and dustpan or a damp cloth with soap and water to clean it up.
Because the fine particles can cause a fire or explosion if they come into contact with a spark, do
not use a vacuum cleaner.
■
Do not dispose of used toner cartridges and/or the fuser in fire, as they can explode and cause
injury. Dispose of them according to local regulations.
Before Operating Your CX11N
Read the following instructions before operating the CX11N.
When choosing a location and power source for the printer:
■
■
■
■
Use the CX11N in a well-ventilated area.
Do not place the CX11N on an unstable surface.
Do not put the CX11N where the cord will be stepped on.
Slots and openings in the cabinet and the back or bottom are provided for ventilation. Do not
block or cover them. Do not put the CX11N on a bed, sofa, rug, or other similar surface or in a
built-in installation unless proper ventilation is provided.
■
The interface connector for the CX11N (except the USB connector) is Non-LPS (non-limited
power source).
130 Notices
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■
■
Avoid using outlets that other appliances are plugged into.
Use the type of power source indicated on the label. If you are not sure of the type of power
available, consult your dealer or local power company.
■
■
If you are unable to insert the plug into the outlet, contact a qualified electrician.
When connecting this product to a computer or other device with a cable, ensure the correct
orientation of the connectors. Each connector has only one correct orientation. Inserting a
connector in the wrong orientation may damage both devices connected by the cable.
■
■
If you use an extension cord, make sure that the total of the ampere ratings on the products
plugged into the extension cord does not exceed the extension cord ampere rating.
Unplug this product from the wall outlet and refer servicing to a qualified service representative
under the following conditions:
■
■
■
■
■
When the power cord or plug is damaged or frayed.
If liquid has been spilled into it.
If it has been exposed to rain or water.
If it does not operate normally when the operating instructions are followed.
Adjust only those controls that are covered by the operating instructions. Improper
adjustment of other controls may result in damage and will often require extensive work by a
qualified technician to restore the product to normal operation.
■
■
If it has been dropped or the cabinet has been damaged.
If it exhibits a distinct change in performance, indicating a need for service.
When Using the CX11N
■
The CX11N weighs about 70.3 lb (33.1 kg). One person should not attempt to lift or carry the
CX11N. Two people should carry it.
■
■
■
■
Follow all warnings and instructions marked on the CX11N.
Unplug the CX11N from the wall outlet before cleaning.
Use a well-wrung cloth for cleaning and do not use liquid or aerosol cleaners.
Avoid touching the components inside the CX11N unless instructed to do so in the printer’s
documentation.
■
Never force CX11N components into place. Although the CX11N is designed to be sturdy, rough
handling can damage it.
■
■
■
■
Keep consumables out of the reach of children.
Do not use the CX11N in a damp environment.
Do not leave jammed paper inside of the CX11N. This can cause the CX11N to overheat.
Never push objects of any kind through cabinet slots as they may touch dangerous voltage points
or short out parts that could result in a risk of fire or electric shock.
Important Safety Instructions 131
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■
■
Never spill liquid of any kind on the CX11N.
Except as specifically explained in the documentation, do not attempt to service this product
yourself. Opening or removing those covers that are marked Do Not Remove may expose you to
dangerous voltage points or other risks. Refer all servicing in those compartments to a qualified
service representative.
■
Adjust only those controls that are covered by the operating instructions. Improper adjustment of
other controls may result in damage and may require repair by a qualified service representative.
When Using the CX11NF With Telephone
Equipment
When using the CX11NF with telephone equipment, follow these basic safety precautions to reduce
the risk of fire, electric shock, and injury:
■
■
Do not use the CX11NF near water.
Avoid using a telephone during an electrical storm. There may be a remote risk of electric shock
from lightning.
■
Do not use the telephone to report a gas leak in the vicinity of the leak.
Caution:
Be sure the telephone’s AC power cord meets the relevant local safety standards.
Use only the power cord that comes with the product and don’t use the cord with other
equipment. Use of another cord may result in fire or electric shock.
Caution:
To reduce the risk of fire, use only No. 26 AWG or larger telecommunication line cord.
Laser Safety Labels
Warning:
The performance of procedures and adjustments other than those specified in the CX11N’s
documentation may result in hazardous radiation exposure.
Your CX11N is a Class 1 laser product as defined in the IEC60825 specifications. The label
shown is attached to the back of the printer in countries where required.
132 Notices
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Internal Laser Radiation Label
Max. Average Radiation Power: 5 mW at laser aperture
Wavelength: 770 to 795 nm
This is a Class III b Laser Diode Assembly that has an invisible laser beam. The printer head unit is
NOT A SERVICE ITEM, therefore, the printer head unit should not be opened under any
circumstances. An additional laser warning label is affixed to the inside of the printer.
CDRH Regulations Label
The Center for Devices and Radiological Health (CDRH) of the U.S. Food and Drug Administration
implemented regulations for laser products on August 2, 1976. Compliance is mandatory for products
marketed in the United States. The label shown below indicates compliance with the CDRH
regulations and must be attached to laser products marketed in the United States.
Ozone Safety Information
Ozone Emissions
Ozone gas is generated by laser printers as a by-product of the printing process.
Ozone is produced only when the CX11N is printing.
Ozone Exposure Limit
The recommended exposure limit for ozone is 0.1 parts per million (ppm) expressed as an average
time-weighted concentration over an eight (8) hour period.
The Epson CX11N laser printer generates less than 0.1 ppm for eight (8) hours of continuous printing.
Important Safety Instructions 133
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Minimizing the Risk
To minimize the risk of exposure to ozone, avoid the following conditions:
■
■
■
■
Use of multiple laser printers in a confined area
Operation in conditions of extremely low humidity
Poor room ventilation
Long, continuous printing together with any of the above
CX11N Location
The CX11N should be located so that the exhaust gases and heat generated are:
■
■
Not blown directly into the user’s face
Vented directly out of the building whenever possible
Restrictions on Copying
Operators of this product must observe the following restrictions in order to ensure the responsible and
legal use of this product.
Copying of the following items is prohibited by law
■
■
■
Bank bills, coins, government-issued marketable securities, government bond securities, and
municipal securities
Unused postage stamps, pre-stamped postcards, and other official postal items bearing valid
postage
Government-issued revenue stamps, and securities issued according to legal procedure
Exercise caution when copying the following items
■
Private marketable securities (stock certificates, negotiable notes, checks, etc.), monthly passes,
concession tickets, etc.
■
Passports, driver’s licenses, warrants of fitness, road passes, food stamps, tickets, etc.
Responsible use of copyrighted materials
Scanners can be misused by improperly copying copyrighted materials. Unless acting on the advice of a
knowledgeable attorney, be responsible and respectful by obtaining the permission of the copyright
holder before copying published material.
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FCC Compliance Statement
For United States Users
1. This equipment complies with Part 68 of the FCC rules and the requirements adopted by the
ACTA. On the top of FAX MODEM board of this equipment is a label that contains, among other
information, a product identifier in the format US: BKMMM00BEU-96. If requested, this number
must be provided to the telephone company.
2. RJ11C is available for this equipment.
3. A plug and jack used to connect this equipment to the premises wiring and telephone network must
comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant
telephone cord and modular plug is provided with this product. It is designed to be connected to a
compatible modular jack that is also compliant. See installation instructions for details.
4. The REN is used to determine the number of devices that may be connected to a telephone line.
Excessive RENs on a telephone line may result in the devices not ringing in response to an incoming
call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the
number of devices that may be connected to a line, as determined by the total RENs, contact the local
telephone company. For products approved after July 23, 2001, the REN for this product is part of the
product identifier that has the format US: BKMMM00BEU-96. The digits represented by 00 are the
REN without a decimal point (e.g., 00 is a REN of 0.0). For earlier products, the REN is separately
shown on the label.
5. If this terminal equipment Model EU-96 causes harm to the telephone network, the telephone
company will notify you in advance that temporary discontinuance of service may be required. But if
advance notice isn’t practical, the telephone company will notify the customer as soon as possible. Also,
you will be advised of your right to file a complaint with the FCC if you believe it is necessary.
6. The telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the operation of the equipment. If this happens the telephone company will provide
advance notice in order for you to make necessary modifications to maintain uninterrupted service.
7. If trouble is experienced with this equipment Model EU-96, for repair or warranty information,
please contact Epson America, Inc. 800-556-6025. If the equipment is causing harm to the telephone
network, the telephone company may request that you disconnect the equipment until the problem is
resolved.
8. This equipment cannot be used on public coin phone service provided by the telephone company.
Connection to party line service is subject to state tariffs. (Contact the state public utility commission,
public service commission or corporation commission for information.)
9. The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a
computer or other electronic device, including fax machines, to send any message unless such message
clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the
FCC Compliance Statement 135
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transmission, the date and time it is sent and an identification of the business or other entity, or other
individual sending the message and the telephone number of the sending machine or such business,
other entity, or individual. In order to program this information into your fax machine, you should use
the FAX Recipient Registration Tool (EPSON Speed Dial Utility).
10. According to the FCC’s electrical safety advisory, we recommend that you may install an AC surge
arrestor in the AC outlet to which this equipment is connected. Telephone companies report that
electrical surges, typically lightning transients, are very destructive to customer terminal equipment
connected to AC power sources and that this is a major nationwide problem.
11. If your home has specially wired alarm equipment connected to the telephone line, ensure the
installation of this equipment Model EU-96 does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult your telephone company or a qualified
installer.
Canada
1. This product meets the applicable Industry Canada technical specifications.
Le présent matériel est conforme aux spécifications techniques applicables d’Industrie Canada.
2. The Ringer Equivalence Number is an indication of the maximum number of devices allowed to be
connected to a telephone interface. The termination on an interface may consist of any combination of
devices subject only to the requirement that the sum of the RENs of all the devices does not exceed five.
L’indice d’équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui
peuvent être raccordés à une interface téléphonique. La terminaison d’une interface peut consister en
une combinaison quelconque de dispositifs, à la seule condition que la somme d’indices d’équivalence
de la sonnerie de tous les dispositifs n’excède pas 5.
Declaration of Conformity
According to 47CFR, Part 2 and 15 for Class B Personal Computers and Peripherals; and/or
CPU Boards and Power Supplies used with Class B Personal Computers:
We:
Epson America, Inc.
Located at:
MS: 3-13
3840 Kilroy Airport Way
Long Beach, CA 90806
Telephone: (562) 290-5254
Declare under sole responsibility that the product identified herein, complies with 47CFR Part 2 and
15 of the FCC rules as a Class B digital device. Each product marketed is identical to the representative
unit tested and found to be compliant with the standards. Records maintained continue to reflect the
136 Notices
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equipment being produced can be expected to be within the variation accepted, due to quantity
production and testing on a statistical basis as required by 47CFR §2.909. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Trade Name:
Type of Product: MFPP
Model: KBA-5a CX11N
KBA-5b CX11NF
Epson
Epson America, Inc. Limited Warranty
What Is Covered: Epson America, Inc. (“Epson”) warrants to the original retail purchaser that the
Epson product covered by this limited warranty statement, if purchased new and operated only in the
United States or Canada, conforms to the manufacturer’s specifications and will be free from defects in
workmanship and materials for a period of one (1) year from the date of original purchase. For
warranty service, you must provide proof of the date of original purchase.
What Epson Will Do To Correct Problems: Should your Epson Product require service during the
warranty period, you must contact Epson at 800-556-6025 for service diagnostic and repair
instructions. If service is needed, Epson will provide on-site service, where available, to repair or replace
the Product without charge for parts or labor. On-site service may not be available in all areas or all
instances. If on-site service cannot be accomplished, Epson has the option to perform repairs at an
Epson authorized repair center, or to exchange the product. In the case of service at an authorized
repair center, Epson will arrange and pay for shipping to and from the repair location. In the case of an
exchange of the defective unit, Epson will ship a replacement product to you, freight prepaid, so long as
you use an address in the U.S. (excluding Puerto Rico and U.S. Possessions) or Canada. Shipments to
other locations will be made freight collect. You are responsible for securely packaging the defective
unit and returning it to Epson within five (5) working days of receipt of the replacement. On
exchanges, Epson requires a debit or a credit card number to secure the cost of the replacement product
in the event that you fail to return the defective one. When warranty service involves the exchange of
the product or a part, the item replaced becomes Epson property. The replacement product or part
may be new or refurbished to the Epson standard of quality, and, at Epson’s option, may be another
model of like kind and quality. Exchange products and parts assume the remaining warranty period of
your original product covered by this limited warranty.
What This Warranty Does Not Cover: This warranty does not apply to refurbished or reconditioned
products and is not transferable. This warranty covers only normal use in the United States and
Canada. Using this product for continuous production or similar high duty purposes is not considered
normal use; damage, maintenance or service from such use will not be covered under this warranty.
This warranty does not cover any color change or fading of prints or reimbursement of materials or
services required for reprinting. This warranty does not cover damage to the Epson product caused by
parts or supplies not manufactured, distributed or certified by Epson. This warranty does not cover
Epson America, Inc. Limited Warranty 137
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toner cartridges or third party parts, components, or peripheral devices added to the Epson product
after its shipment from Epson, e.g., dealer or user-added boards or components. Epson is not
responsible for warranty service should the Epson label or logo or the rating label or serial number be
removed or should the product fail to be properly maintained or fail to function properly as a result of
misuse, abuse, improper installation, neglect, improper shipping, damage caused by disasters such as
fire, flood, and lightning, improper electrical current, software problems, interaction with non-Epson
products, or service other than by an Epson Authorized Servicer. If a claimed defect cannot be
identified or reproduced, you will be held responsible for the costs incurred.
THE WARRANTY AND REMEDY PROVIDED ABOVE ARE EXCLUSIVE AND IN LIEU OF
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO,
THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR
FITNESS FOR A PARTICULAR PURPOSE. SOME LAWS DO NOT ALLOW THE
EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS
AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED
ABOVE. UNLESS STATED HEREIN, ANY STATEMENT OR REPRESENTATIONS MADE
BY ANY OTHER PERSON OR FIRM ARE VOID. EXCEPT AS PROVIDED IN THIS
WRITTEN WARRANTY, NEITHER EPSON AMERICA, INC. NOR ITS AFFILIATES SHALL
BE LIABLE FOR ANY LOSS, INCONVENIENCE, OR DAMAGE, INCLUDING DIRECT,
SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, RESULTING FROM THE USE
OR INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH
OF WARRANTY OR ANY OTHER LEGAL THEORY. EPSON’S ENTIRE LIABILITY FOR
LOSS OR DAMAGE OF ANY KIND SHALL BE LIMITED TO A REFUND OF THE PRICE
PAID FOR THE EPSON PRODUCT.
In Canada, warranties include both warranties and conditions.
Some jurisdictions do not allow limitations on how long an implied warranty lasts, and some
jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitations and exclusions may not apply to you. This warranty gives you specific legal rights and
you may have other rights which vary from jurisdiction to jurisdiction.
To find the Epson Authorized Reseller nearest you, visit our web site at: http://www.epson.com.
To find the Epson Customer Care Center nearest you, visit http://support.epson.com.
You can also write to: Epson America, Inc., P.O. Box 93012, Long Beach, CA 90809-3012
138 Notices
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Index
Management (Windows) ........22
matching problems ...............108
Restoration .............................56
ColorSync .....................................25
Consumables
ordering ..................................97
replacement messages .............81
replacing photoconductor .......86
replacing toner ........................82
Contrast ........................................38
Control panel
Cancel button .........................77
Copy mode .............................68
copying ...................................35
Fax mode ................................69
messages ...........................81, 99
mode menus, accessing ...........67
Print mode .............................68
Reset menu .............................77
Scan mode ..............................69
scanning .................................65
Setup menu ............................70
Copies setting ...............................25
Copy function settings ..................76
Copying
A
Accessories .................................. 128
ADF
available paper ....................... 17
copying problems ................. 110
paper jams ........................... 125
placing documents in ............. 17
scanning problems ............... 109
C
Cable
network ................................. 66
printer .................................. 129
USB ....................................... 66
Canceling
copying ............................ 36, 77
printing .................................. 77
printing (Macintosh) ....... 26, 33
printing (Windows) ............... 32
scanning ................................. 77
CDRH regulations label ............. 133
Cleaning
ADF pickup roller .................. 96
exposure window ................... 95
pickup roller .......................... 92
print head .............................. 93
Color
2 pages per sheet .....................40
basic .......................................35
canceling ..........................36, 77
color setting ............................38
contrast setting .......................38
customizing settings ...... 36 to 41
density setting .........................38
document type setting ............37
Balance .................................. 57
copy setting ............................ 38
EPSON Scan ................ 56 to 58
Image Type setting ................ 49
Management (Macintosh) ...... 25
Index 139
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full-page copy .........................39
large or thick originals ............16
lightness or darkness ...............38
number of copies ....................36
paper size setting ....................37
placing originals ............14 to 17
problems ..............................109
reset settings .....................41, 76
restrictions ............................134
using ADF ..............................17
zoom ratio setting ...................39
scan area .................................51
scan size .................................59
settings ..........................46 to 65
starting .............................44, 45
Epson Status Monitor 3
about (Macintosh) ..................30
about (Windows) ...................29
printer status (Macintosh) ......32
printer status (Windows) ........30
Error messages ..............................99
F
Customizing
copy settings ..................36 to 41
EPSON Scan .................46 to 65
print settings (Macintosh) ......26
print settings (Windows) ........21
Face-down tray .............................11
FCC compliance statement .........135
File formats, available .............62, 64
Full Auto Mode ............................61
Full-page copy ..............................39
D
G
Declaration of conformity ...........136
Density .........................................38
Document type .............................37
Documentation, about ....................5
Gamma setting .............................25
H
Help, Epson ...............................128
Home Mode
E
Epson
color, adjusting .............56 to 58
description .............................43
finishing scan .........................61
image settings ................56 to 58
marquee, adjusting .................54
previewing ..............................51
resolution ...............................50
scan area .................................51
scan size .................................59
selecting settings ............46 to 61
Host I/F settings menu
Help .....................................128
Store .....................................128
warranty ....................137 to 138
EPSON Scan
Basic Settings ..........................47
color, adjusting ..............56 to 58
file save settings ......................63
finishing scan ..........................61
image settings ................56 to 58
marquee .................................54
previewing ..............................51
problems ..............................106
resolution ...............................50
Network .................................75
USB .......................................75
140 Index
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L
N
Laser
Network
internal radiation label ..........133
cable .......................................66
printer precautions ...............130
safety labels ...........................132
Layout settings, Macintosh ............25
Loading paper ....................... 7 to 11
MP tray ....................................7
optional paper cassette ..............9
Location of printer ......................130
menu ......................................75
printing (Macintosh) .... 33 to 34
scanning over a .......................65
Number of copies ..........................36
O
Office Mode
description ..............................43
finishing scan ..........................61
previewing ..............................51
resolution ...............................50
scan area .................................51
selecting settings ........... 46 to 61
Optional paper cassette
available paper ........................14
loading paper ............................9
paper jams ............................121
Order online .................................97
Output tray ...................................11
Ozone safety information ............133
M
Macintosh
printing ........................ 23 to 28
system requirements .............129
Maintenance
ADF pickup roller ..................96
consumables ...............81, 82, 86
pickup roller ...........................92
printer (print head) .................93
product ...................................91
Messages
error .......................................99
replacement ............................81
status ......................................99
Mode menus .................................67
Copy mode .............................68
Fax mode ................................69
Print mode .............................68
Scan mode ..............................69
Setup ......................................70
Moiré ..........................................107
MP tray
P
Paper jams
ADF .....................................125
clearing ..................... 112 to 126
Cover C ................................113
Cover E ................................116
Cover F ................................117
MP tray ........................120, 123
optional paper cassette ..........121
precautions ...........................112
Paper size ......................................37
available paper ........................13
loading paper ............................7
paper jams ....................120, 123
Index 141
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Paper sources
ADF .......................................17
Problems
color matching .....................108
MP tray ..................................13
optional paper cassette ............14
selecting ..................................12
settings ...................................72
Paper tray, selecting ......................12
Photoconductor
ordering .........................97 to 98
replacing ........................86 to 91
Placing originals
copy quality .........................109
copying ................................109
EPSON Scan .......................106
paper handling .....................111
print quality .........................103
printing ................................102
scan quality ..........................106
scanning ...............................105
Product
document table .......................15
in ADF ...................................17
large or thick originals ............16
Previewing scanned images ...........51
Printer
cable .....................................129
cleaning (print head) ..............93
information ............................71
Printer settings menu
Information ............................71
paper source settings ...............72
printer information ................71
Reset ......................................74
Setup ......................................73
Tray .......................................72
Printer status (Macintosh) .............32
Printer status (Windows) ..............30
Printing
cleaning ..................................91
parts .......................................79
Professional Mode
color, adjusting .............56 to 58
description .............................43
finishing scan .........................61
image settings ................56 to 58
marquee, adjusting .................54
previewing ..............................51
resolution ...............................50
scan area .................................51
scan size .................................59
selecting settings ............46 to 61
R
Replacing
photoconductor ............86 to 91
toner cartridges .............82 to 86
Reset
copy settings .....................41, 76
menu ................................74, 77
Resolution, selecting .....................50
Restrictions on copying ..............134
RGB color ....................................38
canceling ................................77
canceling (Macintosh) ............33
canceling (Windows) ..............32
controlling ..............................26
Epson Status Monitor ............29
in Macintosh .................23 to 28
in Windows ...................19 to 23
network (Macintosh) .....33 to 34
problems ..............................102
settings (Macintosh) ...............26
settings (Windows) .................21
142 Index
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Toner recycle program ..................98
Transportation lock ....................106
Troubleshooting
S
Safety information ......................130
Scanning
color matching .....................108
copy quality ..........................109
copying problems .................109
EPSON Scan ........................106
options .................................111
paper handling problems ......111
paper jams ................ 112 to 126
printing problems .................102
scan quality problems ...........106
scanning problems ................105
status sheet .....................76, 127
canceling ................................77
control panel ..........................65
EPSON Scan ................ 43 to 65
file save settings ......................63
image settings ............... 56 to 58
large or thick originals ............16
mode ......................................43
placing originals ............ 14 to 17
problems ...............................105
selecting mode ..................45, 65
Target Size ..............................59
using ADF ..............................17
Setting originals .................. 14 to 17
Setup menu
about ......................................70
Copy Settings ...................71, 76
Host I/F Settings ....................71
how to access ..........................70
LCD settings ..........................70
menu settings .........................71
Printer settings .......................71
Scan Settings ..........................71
Software, about ...............................6
Start button ..................................65
Status messages .............................99
Status sheet, printing .............76, 127
Support .......................................128
System requirements ...................129
U
USB
cable ...............................66, 129
settings ...................................75
W
Warranty ......................... 137 to 138
Windows
printing ........................ 19 to 23
system requirements .............129
Z
Zoom ratio ....................................39
T
Target Size, selecting .....................59
Technical support .......................128
Telephone equipment .................132
Toner cartridges
ordering ........................ 97 to 98
replacing ....................... 82 to 86
Index 143
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144 Index
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