GE Network Card superbus 2000 concord 4 gsm module User Manual

SuperBus 2000 Concord 4 GSM Module  
Installation Instructions  
466-2262A • October 2006  
Copyright © 2006, GE Security Inc.  
Installation tips  
Introduction  
Use the following tips to help guarantee your success with the  
Alarm.com Concord GSM Module:  
1. Make sure you create the customer account on the  
Alarm.com dealer website at least 24 hours before installa-  
2. Make sure you turn off the Access Code Lock feature.  
3. Use the LEDs on the module to check the signal strength  
before you permanently mount the module.  
This is the GE SuperBus 2000 Concord 4 GSM Module Installa-  
tion Instructions for part number 600-1053. The module can be  
used on Concord 4.0 and higher.  
The module interfaces with the Concord panel data bus and is  
powered by the panel battery or an auxiliary 12 VDC power  
supply. Status LEDs indicate bus and paging network communi-  
cations. A supervised zone input allows you to connect a hard-  
wired contact. Figure 1 shows the location of the main module  
components and Table 1 describes the component functions.  
4. Power the module off of the battery (see Wiring on page 3),  
not off of the panel.  
5. Do a manual phone test to initiate communication (see  
Figure 1. Main module components  
Antenna  
jack  
GSM status LEDs  
Figure 2 shows the GSM status LEDs and Table 2 describes the  
LED functions. See GSM status LEDs on page 5 for more infor-  
mation.  
PWR LED  
BUS LED  
SIM  
card  
AUTO LED  
Figure 2. GSM status LEDs  
Unused LED  
Serial  
number  
label  
Status LEDs  
Serial  
number  
label  
GSM  
Wiring  
status  
LEDs  
terminals  
L1  
L2  
L3  
L4  
GSM status LEDs  
Table 2.  
GSM status LEDs  
Table 1.  
Module component descriptions  
LED  
Function  
Component  
PWR LED  
BUS LED  
Function  
LED 1  
Error LED. Will slash 1 to 8 times in a four-second  
interval to indicate specific error conditions such as a  
network error, panel communication error, or GSM  
radio error.  
Indicates module power status.  
Indicates data bus activity between the panel and  
module.  
LED 2  
LED 3  
LED 4  
Panel communication LED. Flashes every time a data  
packet is received from the panel.  
AUTO LED  
Indicates module/data transceiver communication.  
Indicates communications status with GSM network.  
Provides panel and zone wiring connections.  
Status LEDs  
GSM communication LED. Flashes every time a data  
packet is received from the GSM radio.  
Wiring terminals  
Antenna jack  
GSM status LEDs  
Antenna connection for wireless data transceiver.  
GSM signal level LED. Flashes 0 to 5 times, or toggles  
on/off when communicating with the Alarm.com  
servers.  
Indicates communication with the GSM network,  
report errors, and signal strength.  
Serial number  
A 15-digit number beginning with 35323900. Only the  
last 10 digits, starting with 900, are used for account  
activation.  
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3
Case tamper switch installation  
Wiring  
If the module is easily accessible, you can add case tamper detec-  
tion to activate an alarm or trouble (depending on panel program-  
ming) when the cover is removed.  
To wire the module, do the following:  
1. Remove AC panel power and disconnect the backup battery.  
To install the tamper switch, see Figure 6 and do the following:  
CAUTION:  
To prevent damaging the panel or  
module, you must remove panel AC  
power and disconnect the backup  
battery before making or changing  
wiring connections.  
1. Slide the reed switch into the plastic holder on the module  
backplate.  
Figure 6. Case tamper switch installation  
Module  
backplate  
Module  
cover  
2. Wire the module to the panel bus and to the battery termi-  
nals for power (Figure 5).  
Note:  
The module can also be powered off the SuperBus  
2000 two amp power supply (600-1019), but should  
not be powered directly off the panel.  
Figure 5. Wiring connections  
Concord control panel  
-
+
24V GND +12V  
A
B
Magnet  
Magnet  
clip  
Reed  
Black Green  
White  
switch  
Red  
Black  
2.0 Kohm EOL resistor (01-022)  
2. Connect a UL Listed reed switch (with 2 Kohm EOL  
resistor 01-022) to the module zone input or to any unused  
hardwired input on the panel.  
3. Insert the magnet into the nibs on the top cover and press the  
magnet clip down over the magnet until it clicks into place  
into the cover.  
GSM Module  
-
+
12V battery  
+12V  
A
B
GND  
10 amp fuse  
Red  
3. You can connect an input device to the module Z1 and  
ZCOM terminals if required.  
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4
SuperBus 2000 Concord 4 GSM Module  
Installation Instructions  
Power up  
Status LEDs  
To power up the module and panel and start communication  
between them, do the following:  
1. Verify that all wiring between the panel and module is  
correct.  
2. Connect the backup battery and restore AC power to the  
panel.  
The status LEDs, located on the left side of the module (Figure 1  
on page 1) indicate the current signal and status of the Wireless  
Gateway Module. The bottom red LED indicates if the module is  
in range and if it is registered. The yellow and green LEDs indi-  
cate the message status. The top LED is not used.  
Red LED  
Note:  
Whenever any module is added or changed, you  
must remove panel power and reapply it for the panel  
and module to communicate successfully.  
On. When the module is in range and registered with the  
network.  
Off. When the module is out of range and not registered  
with the network.  
3. Enter installer program mode and turn off the Access Code  
Lock feature (Security menu). This must be set to off for the  
system to communicate with Alarm.com. The module PWR  
LED should turn on. After a few seconds, the module BUS  
and AUTO LEDs should flash to indicate successful  
communication with the panel.  
Blinks. When the module is registered with the network,  
but out of range.  
Yellow LED  
On. After the first message has been sent by the module  
and received by Alarm.com.  
4. Verify that GSM status LED 1 is not flashing any errors (see  
GSM status LEDs on page 5). Also, verify that LED 4 is at  
least flashing a level of two. Otherwise, relocate the  
module. If LED 1 and LED 4 are not flashing at all, and  
LED 2 and LED 3 are flashing together, the module is in  
PowerSave mode and the battery needs to be charged.  
Off. Until a message has been sent by the module.  
Blinks. When the first message is being sent by the  
module.  
Green LED  
5. Do an installer GSM manual phone test (at a system  
touchpad, enter 8, installer code, 3). Disarm the panel by  
entering 1, installer code within 10 seconds of starting the  
phone test. Before doing the manual phone test, the bottom  
red status LED should be on and the yellow status LED  
should be flashing. The yellow LED will stay on solid once  
the manual phone test is completed.  
Off. As soon as Alarm.com receives the message from the  
module (off most of the time).  
Blinks. When the message is being sent by the module.  
Table 4 describes status LED condition patterns.  
Table 4.  
Status LED condition patterns  
Note:  
Do not press any system touchpad buttons during  
the five to eight minutes or the time will not set.  
During this time, the keypad will go in and out of  
programming mode and will beep several times.  
Condition  
number  
Red  
LED  
Yellow Green  
LED  
LED  
Condition  
1
2
Off  
On  
Off  
Off  
Module not powered up/not working.  
Off  
Off  
Module in range, first message not  
sent, not currently sending message.  
3
4
5
6
7
8
On  
On  
On  
On  
Off  
Module in range, first message sent,  
not currently sending message.  
Blinks Module in range, first message sent,  
currently sending message.  
On  
Blinks Blinks Module in range, sending first  
message, currently sending message.  
Blinks  
Blinks  
On  
Blinks Module out of range, first message  
sent, currently sending message.  
On  
Off  
Module out of range, first message  
sent, not currently sending message.  
Blinks Blinks Blinks Module out of range, sending first  
message, currently sending message.  
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5
GSM status LEDs  
There are four small GSM status LEDs, located below the serial  
Module states (modes)  
There are three module states (modes).  
number label on the module (Figure 1 on page 1).  
Idle mode  
LED 1 (red)  
In Idle mode, the AC power is up, the battery level is greater than  
11.5 volts, and the module is not currently connected to the  
Alarm.com servers. This is normal for the module and the most  
common state.  
LED 1 flashes when an error is encountered. The number of  
flashes is the error number. If there are two or more errors at the  
same time, the errors will be flashes one after the other. The LED  
will stay off for at least four seconds between errors.  
LED 1. Flashes errors, if any.  
Table 5 describes the errors indicated by LED 1.  
LED 2. Indicates communication with the panel.  
LED 3. Indicates communication with the radio unit.  
LED 4. Indicates the signal level (1 to 5 bars).  
Table 5.  
Error descriptions  
Flashes  
Error description  
1
Module cannot communicate with the panel. Check wiring  
between the panel and the module. Make sure the bus wires are  
not swapped.  
PowerSave mode  
In PowerSave mode, the module just powered up, AC power is  
down, or battery level is less than 11.5 volts. The radio part of the  
module draws 10 mA in PowerSave mode. It is fully functional  
and will go into Connected mode as soon as a signal needs to be  
sent. Doing a manual phone test will switch the module into Idle  
mode and update the signal level reading.  
2
3
The SIM card is missing. The SIM card holder can be found in the  
gateway just below the antenna (Figure 1 on page 1).  
This is a common error if the module takes more than ten seconds  
to register with the GSM network. It is normal for this error to show  
up for approximately 30 seconds while the module registers with  
the GSM network (at power up, for example). If it persists, then the  
module is unable to register with the GSM network. Check LED 4  
for the signal level. If the signal is too low, change the module’s  
location or use a higher gain antenna. If the signal is good, the  
module may be roaming on a GSM network that doesn’t partner  
with ATT-Cingular. If the module had been communicating in the  
past, there may be new interference from some other device or  
building.  
LED 1. Inactive.  
LED 2. Indicates communication with the panel.  
LED 3. Same flashing pattern as LED 2.  
LED 4. Inactive.  
4
The module is registered on the GSM network, but cannot connect  
with Alarm.com. Contact Alarm.com Technical Support.  
Connected mode  
In Connected mode, the module is connected to the Alarm.com  
servers and reported an alarm or other condition. The module  
stays in Connected mode for at least six minutes after the last  
message is exchanged. Entering Installer Programming mode  
will cause the module to go into Idle mode.  
5
6
The radio portion of the module is not working correctly.  
This is an error only if it persists for more than a minute. Otherwise,  
it is an indication that the module is fixing an unusual condition  
regarding the communication with the GSM network.  
7
8
Access Code Lock is on. The module cannot do certain operations  
with the panel. This option should be turned off at the panel  
(System Programming - 0003).  
LED 1. Flashes errors, if any.  
LED 2. Indicates communication with the panel.  
LED 3. Indicates communication with Alarm.com.  
LED 4. Alternates two seconds on, then two seconds off.  
Contact Alarm.com Technical Support.  
LED 2 (yellow)  
LED 2 flashes with every communication between the module  
and the panel. Normal pattern calls for a series of quick flashes  
every two seconds in Idle mode or four seconds in PowerSave  
mode.  
Sensors 94, 95, and 96  
If sensors 94, 95, and 96 are not learned in, after doing a manual  
phone test, the text for these sensors will display important infor-  
mation for troubleshooting purposes. Alarm.com technical  
support staff may request this information during service calls.  
LED 3 (green)  
LED 3 flashes with every communication between the module  
and its radio unit in Idle mode and with every communication  
with Alarm.com in Connected mode. In PowerSave mode, this  
LED flashes in unison with LED 2.  
Sensor 94 text. SIM card number.  
Sensor 95 text. Type of central station reports enabled.  
Sensor 96 text. Serial number.  
LED 4 (green)  
LED 4 indicates the GSM signal level as a number of flashes (1  
to 5). The signal level is updated every eight seconds. No flashes  
indicate one of the following:  
• The module is in PowerSave mode or in Connected mode.  
• The module is powered up or has just exited PowerSave  
mode.  
• There is no GSM tower coverage in the area.  
In Connected mode, the LED toggles on and off.  
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6
SuperBus 2000 Concord 4 GSM Module  
Installation Instructions  
4. Click Next. The Step Two: Create Customers Login screen  
appears (Figure 8). Enter the customer login name. Follow the  
directions on the screen. You can also click Automatically  
Generate Login and Alarm.com assigns a login for you.  
Account creation  
Alarm.com recommends creating the customer account 24 hours  
prior to installation to ensure that the GSM radio is activated. If  
you are not currently an Alarm.com dealer, please visit the  
Alarm.com website (www.alarm.com) and submit an information  
request, or e-mail [email protected].  
Figure 8. Step Two: Create Customer’s Login screen  
To create a new customer account, do the following:  
1. Log on to the Alarm.com dealer website (www.alarm.com/  
dealer).  
2. Enter your dealer login and password, then click Go to  
customer support to access the Customer Search Data web  
page.  
Step Two: Create Customer's Login  
?
Enter the first login preference in the text box  
below. Alarm.com will check to make sure this  
login is not already taken, and that it meets the  
basic login requirements (4-15 alphanumeric  
characters). You will be prompted to enter a  
new login if these requirements are not met, or  
if the login is taken.  
3. Click Create Customer. The Step One: Customer Informa-  
tion screen appears (Figure 7). Enter the required information.  
Note:  
Enter the email address where you would like  
Alarm.com to send messages.  
Figure 7. Step One: Customer Information screen  
Automatically Generate Login  
Step One: Customer Information  
?
Required fields are marked with a *  
First Name *  
Next  
Back  
5. Click Next. The Step Three: System Location screen appears  
(Figure 9). If the system is begin installed at the address  
entered in Step One: Customer Information, select Yes and  
that information will appear automatically in some of the  
fields. If the address is different than Step One: Customer  
Information, select No and enter the address and time zone  
where the system is being installed.  
Last Name *  
Street 1 *  
Street 2  
City *  
State *  
Figure 9. Step Three: System Location  
Zip Code *  
Phone  
Number *  
Step Three: System Location  
Home  
Will the system be installed at the  
address entered in Step One?  
?
E-Mail *  
Yes  
No  
Back  
Next  
Street 1 *  
Street 2  
City *  
State * & Zip Code *  
Time Zone *  
EST  
Back  
Next  
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7
6. Click Next. The Step Four: Panel Information screen  
appears (Figure 10). The Modem Serial # is the last 10  
digits of the label on the module circuit board (Figure 1 on  
page 1). Alarm.com needs at least 24 hours notice for new  
accounts to ensure the module is active on the wireless  
network by 5 AM EST on the installation date you enter.  
8. Click Next. The Step Six: Central Station Forwarding  
screen appear (Figure 12). Select one of the options and  
enter the central station information.  
Figure 12. Step Six: Central Station Forwarding screen  
Step Six: Central Station Forwarding  
?
Figure 10. Step Four: Panel Information screen  
Step Four: Panel Information  
The plan you selected includes Central Station Forwarding.  
When Alarm.com receives an alarm from this system, the  
signal can be forwarded to the central station. Please fill in the  
form below to set the forwarding parameters for this system.  
Panel Type  
?
Concord  
Do not forward alarms for this customer  
Master User Code  
Modem Serial #  
Only forward alarms if the phone line fails  
Forward all alarms  
(This may cause duplicate signals at the central station)  
Central Station Account #:  
Central Station Phone #:  
When do you plan to install the system?  
Installation Date  
Back  
Next  
9. Click Next. A confirmation screen appears that lets you  
review all entered information (Figure 13). If changes/  
corrections are needed, click edit next to that data field.  
Back  
Next  
7. Click Next. The Step Five: Choose a Service Plan screen  
appears (Figure 11).  
Figure 13. Confirmation screen  
Figure 11. Step Five: Choose a Service Plan screen  
Step One: Customer Information  
First Name:  
Last Name:  
Street 1:  
Street 2:  
City:  
State:  
Phone Number:  
E-Mail:  
Step Five: Choose a Service Plan  
Select a service plan from the options below.  
edit  
Wireless Signaling  
Basic Interactive  
Advanced Interactive  
Advanced Commercial  
Step Two: Customer Login  
edit  
edit  
Requested Login:  
Compare All Plans  
Step Three: System Location  
Street 1:  
Street 2:  
City:  
Back  
Next  
State:  
Zipcode:  
Timezone:  
Note:  
Selections in the Service Plan screen will vary  
depending on availability of service plans.  
Step Four: Panel Information  
Panel Type:  
Master User Code:  
Modem Serial #:  
edit  
Central Station Account #:  
Central Station Phone #:  
Modem PIN:  
Installation Date:  
- done -  
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8
SuperBus 2000 Concord 4 GSM Module  
Installation Instructions  
10. When you are satisfied with the information entered, click  
done. The Account Creation Successful screen appears  
(Figure 14). Click View and Print Welcome Letter. Print  
two copies of the welcome letter, one for the customer and  
one for your records. This letter includes the customer’s  
login, temporary password, and instructions on how to get  
started.  
• Touchpads/sirens are beeping even though the system is  
not armed.  
Press touchpad status button and the panel reports the status  
issue and stops beeping.  
• The status LEDs (on the left side of the module in Figure 1  
on page 1) are all off.  
Verify that there is GSM coverage in the location.  
Do a walking signal test (see Module location guidelines on  
Ensure the module is correctly powered off the battery.  
Note:  
If you leave the Account Creation Successful screen  
without printing the welcome letter, you must click  
Search customer data and then select the customer  
support option New Welcome Letter.  
Note:  
If the Wireless Gateway Module is powered down for a  
short period of time, buffered messages may be received  
from the GSM network when module power is restored.  
The GSM module does support reporting of all touchpad  
panics, but will not send touchpad number along with the  
cancel report.  
Figure 14. Account Creation Successful screen  
Note:  
Account Creation Successful!  
You have successfully created an Alarm.com  
account for (customer name here).  
FCC compliance  
This device complies with part 15 of the FCC rules. Operation is subject to the  
following conditions:  
1. This device may not cause harmful interference.  
2. This device must accept any interference received, including interference  
that may cause undesired operation.  
Click the link below to print a  
Welcome to Alarm.com  
letter to give to (customer name here)  
(We recommend that you also print a  
duplicate for your own records.)  
Changes or modifications not expressly approved by the party responsible for  
compliance could void the user’s authority to operate the equipment.  
Specifications  
View & Print Welcome letter  
Compatibility  
Concord panels with software versions 4.0  
and higher  
Troubleshooting/testing  
Check GSM status LED 1 to see if it is flashing any errors. See  
Table 5 on page 5 for descriptions of the errors indicated.  
The power LEDs (the green LED at the top of the module  
in Figure 1 on page 1) is not on.  
Turn off the panel power and verify that all wiring is  
correct.  
Module status LEDs (on the left side of the module in  
Figure 1 on page 1) do not turn on immediately after  
initial power up.  
You must wait 5 to 8 minutes after power up for the module  
to communicate with Alarm.com.  
Access Code Lock feature (in panel memory) must be  
turned off for correct operation.  
Power requirements  
12 V nominal, 65 mA (continuous) 1600 mA  
(instantaneous peaks) maximum (from panel  
or auxiliary power supply)  
Inputs  
One hardwired zone input  
Quad Band GSM/GPRS  
Cellular network  
Power/data bus  
One 4-wire SuperBus 2000 auto addressing,  
power/communication data bus  
Indicators  
One module/panel communication status  
LED, one module power LED, one automation  
LED, three wireless communication status  
LEDs  
Temperature  
Operating  
Storage  
32 to 120°F (0 to 49°C)  
-30 to 140°F (-34 to 60°C)  
90% relative humidity noncondensing  
Belgian gray  
Humidity  
Case color  
Case material  
High-impact, ABS plastic  
Technical support  
Toll-free: 888.GESECURity (888.437.3287 in the US, including Alaska and Hawaii; Puerto Rico; Canada).  
Outside the toll-free area: Contact your local dealer.  
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