Fujitsu Photo Scanner P3PC 3792 02ENZ0 User Manual

P3PC-3792-02ENZ0  
Troubleshooting  
(installation)  
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Introduction  
Manuals  
Read the following manuals as needed when using the ScanSnap.  
Manual  
Description  
Location  
Included in the package.  
Safety Precautions  
Read this manual before you  
start using the product because  
it contains important information  
about the safe use of the  
ScanSnap.  
ScanSnap S1500/  
S1500M  
Getting Started (*1)  
This manual explains about the  
ScanSnap package contents,  
software installation, connecting  
the ScanSnap, and checking  
the operation.  
ScanSnap S1300  
Getting Started (*2)  
ScanSnap S1100  
Getting Started (*3)  
ScanSnap S1500/  
S1500M  
Operator’s Guide (*1)  
Read this manual for  
information about basic  
operations of the ScanSnap,  
software installation, the  
scanning methods, various  
settings, and handling of the  
ScanSnap.  
Select [Start] menu [All Programs] ꢀ  
[ScanSnap Manager] [ScanSnap  
Operator's Guide].  
ScanSnap S1300  
Operator's Guide (*2)  
Select [Applications] from the sidebar in  
Finder, and double-click [ScanSnap] ꢀ  
[Manual] [Operator's Guide].  
ScanSnap S1100  
Operator's Guide (*3)  
Troubleshooting  
Read this manual when you  
(installation) (this manual) failed to install the software or  
when the ScanSnap does not  
z Click [Manuals] [Troubleshooting  
(installation)] in the [ScanSnap Setup]  
dialog box that appears when you insert  
the Setup DVD-ROM into the DVD-ROM  
drive.  
operate normally after software  
installation. It explains about the  
resolutions for such troubles.  
z Select [Start] menu [All Programs] ꢀ  
[ScanSnap Manager] ꢀ  
[Troubleshooting (installation)].  
z Double-click the [Troubleshooting  
(installation)] icon in the [ScanSnap]  
window that appears when you insert the  
Setup DVD-ROM into the DVD-ROM  
drive.  
z Select [Applications] from the sidebar in  
Finder, and double-click [ScanSnap] ꢀ  
[Manual] [Troubleshooting  
(installation)].  
*1 : Bundled with ScanSnap S1500 and S1500M  
*2 : Bundled with ScanSnap S1300  
*3 : Bundled with ScanSnap S1100  
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Introduction  
About This Manual  
Structure of This Manual  
This manual consists of the following:  
This chapter explains about the resolutions for when you failed to install the  
software bundled with the ScanSnap, or when the ScanSnap does not operate  
normally after software installation.  
This chapter explains about the resolutions for when you failed to install the  
software bundled with the ScanSnap.  
This chapter explains how to install the software bundled with the ScanSnap.  
This chapter explains how to uninstall each software.  
Symbols Used in This Manual  
The following symbols are used in this manual.  
Symbol Description  
This symbol alerts operators to particularly important information.  
Be sure to read this information.  
This symbol alerts operators to helpful advice regarding operations.  
Arrow Symbols in This Manual  
Right-arrow symbols () are used to connect icons or menu options you should select in  
succession.  
Example: Select [Start] menu [Computer].  
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Introduction  
Screen Examples in This Manual  
z Windows screen  
Screenshots in this manual are used according to guidelines provided by Microsoft  
Corporation.  
The screenshots used in this manual are of Windows Vista.  
The actual windows and operations may differ depending on the operating system that you  
are using.  
z Mac OS screen  
The screenshots used in this manual are of Mac OS X v10.6.  
The actual windows and operations may differ depending on the Mac OS that you are using.  
The screen examples in this manual are subject to change without notice in the interest of  
product development.  
If the actual screen differs from the screen examples in this manual, operate by following the  
actual displayed screen.  
Abbreviations Used in This Manual  
The following abbreviations are used in this manual:  
®
Windows 7  
: Windows 7 Starter operating system, English version  
®
Windows 7 Home Premium operating system, English version  
®
Windows 7 Professional operating system, English version  
®
Windows 7 Enterprise operating system, English version  
®
Windows 7 Ultimate operating system, English version  
®
Windows Vista  
Windows XP  
: Windows Vista Home Basic operating system, English version  
®
Windows Vista Home Premium operating system, English version  
®
Windows Vista Business operating system, English version  
®
Windows Vista Enterprise operating system, English version  
®
Windows Vista Ultimate operating system, English version  
®
: Windows XP Home Edition operating system, English version  
Windows XP Professional operating system, English version  
®
®
Windows 2000  
: Windows 2000 Professional operating system, English version  
®
®
®
Internet Explorer  
: Windows Internet Explorer  
®
Microsoft Internet Explorer  
Windows  
Mac OS  
: Windows 7, Windows Vista, Windows XP or Windows 2000 operating  
system  
: Mac OS X v10.7, Mac OS X v10.6, Mac OS X v10.5 or Mac OS X v10.4  
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Introduction  
®
®
Adobe Acrobat  
: Adobe Acrobat  
All the descriptions in this manual assume the usage of Adobe Acrobat  
bundled with ScanSnap S1500/S1500M. Unless otherwise specified, the  
term Adobe Acrobat refers to the Adobe Acrobat bundled with ScanSnap  
S1500/S1500M.  
Note that Adobe Acrobat may be upgraded without notice.  
If the descriptions differ from the actual displayed screens, refer to Adobe  
Acrobat Help.  
ABBYY FineReader for : ABBYY FineReader for ScanSnap™  
ScanSnap  
All the descriptions in this manual assume the usage of ABBYY  
FineReader for ScanSnap bundled with this product. Unless otherwise  
specified, the term ABBYY FineReader for ScanSnap refers to the ABBYY  
FineReader for ScanSnap bundled with this product.  
Note that ABBYY FineReader for ScanSnap may be upgraded without  
notice.  
If the descriptions differ from the actual displayed screens, refer to ABBYY  
FineReader for ScanSnap Help.  
Cardiris  
S1500  
: Cardiris™ for ScanSnap  
: Color image scanner ScanSnap S1500  
: Color image scanner ScanSnap S1500M  
: Color image scanner ScanSnap S1300  
: Color image scanner ScanSnap S1100  
: S1500, S1500M, S1300, S1100  
S1500M  
S1300  
S1100  
ScanSnap  
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Contents  
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Contents  
8
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How to find your resolution  
How to find your resolution  
When you have trouble installing the software successfully or the ScanSnap does not operate  
normally after installation is complete, refer to the flow chart below for troubleshooting.  
Yes  
No  
Have you installed  
the software before?  
Is the installation  
complete?  
"When the ScanSnap Manager  
icon does not appear" (page  
Does the ScanSnap  
Manager icon  
appear on the  
taskbar?  
"When ScanSnap Manager  
does not operate normally"  
10  
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If your first attempt to install failed  
If your first attempt to install failed  
This section explains how to troubleshoot when you failed to install the bundled software the  
first time.  
If you have installed any software bundled with the ScanSnap (including models other than  
S1500/S1500M/S1300/S1100) before, refer to "If you have installed the software before"  
1. Restart the computer and log on as a user with Administrator privileges.  
2. Reinstall the software.  
For details, refer to "Installing in Windows" (page 36).  
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If you have installed the software before  
If you have installed the software before  
This section explains how to troubleshoot when you failed to reinstall the software in a  
computer in which the software bundled with the ScanSnap (including models other than  
S1500/S1500M/S1300/S1100) has been installed before.  
Uninstalling the software  
Uninstall the software in the following procedure.  
1. If the ScanSnap is connected to the computer, unplug the USB cable  
from the computer.  
2. Log on as a user with Administrator privileges.  
3. If an anti-virus software is running, disable the software temporarily.  
If you cannot disable the anti-virus software, check if the software is set to lock the  
application.  
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If you have installed the software before  
4. Uninstall the software.  
z For Windows 7 / Windows Vista  
1. Select [Start] menu [Control Panel] [Programs].  
2. Select [Programs and Features].  
A list of installed software is displayed.  
3. Select a software to uninstall.  
The following software must be uninstalled:  
- ScanSnap Manager  
- ScanSnap Organizer  
- CardMinder  
To uninstall more than one software, repeat steps 3. to 6. for each software.  
4. Click the [Uninstall] button.  
A confirmation message appears.  
5. Click the [Yes] button.  
The software is uninstalled.  
6. Confirm that the software has been removed from the list in [Programs and  
Features].  
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If you have installed the software before  
z For Windows XP  
1. Select [start] menu [Control Panel] [Add or Remove Programs].  
A list of installed software is displayed.  
2. Select a software to uninstall.  
The following software must be uninstalled:  
- ScanSnap Manager  
- ScanSnap Organizer  
- CardMinder  
To uninstall more than one software, repeat steps 2. to 5. for each software.  
3. Click the [Remove] button.  
A confirmation message appears.  
4. Click the [Yes] button.  
The software is uninstalled.  
5. Confirm that the software has been removed from the list in [Add or Remove  
Programs].  
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If you have installed the software before  
z For Windows 2000  
For S1100, Windows 2000 is not supported.  
1. Select [Start] menu [Settings] [Control Panel] [Add/Remove Programs].  
A list of installed software is displayed.  
2. Select a software to uninstall.  
The following software must be uninstalled:  
- ScanSnap Manager  
- ScanSnap Organizer  
- CardMinder  
To uninstall more than one software, repeat steps 2. to 5. for each software.  
3. Click the [Remove] button.  
A confirmation message appears.  
4. Click the [Yes] button.  
The software is uninstalled.  
5. Confirm that the software has been removed from the list in [Add/Remove  
Programs].  
z If the software no longer exists in the list, it indicates that uninstallation was successful. Proceed to  
z If the software still remains in the list, proceed to the next topic "Removing the installation information"  
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If you have installed the software before  
Removing the installation information  
If the name of the software that you tried to uninstall still remains in the list in [Programs and  
Features] of the Control Panel, or if the software cannot be uninstalled for some reason, you  
need to remove the installation information.  
Remove the installation information in the following procedure.  
If you cannot successfully remove the installation information, contact your FUJITSU scanner  
dealer or an authorized FUJITSU scanner service provider.  
1. Log on as a user with Administrator privileges.  
2. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap Setup] dialog box appears.  
3. Click the [Close] button to close the [ScanSnap Setup] dialog box.  
4. Start up the tool for removing the installation information.  
z For Windows 7 / Windows Vista  
1. From Windows Explorer, open the [Tool] folder in the Setup DVD-ROM.  
2. Right-click "SSClean.exe" and select [Run as administrator] from the displayed  
menu.  
The [User Account Control] dialog box appears.  
3. Click the [Continue] button ([Yes] button in Windows 7).  
The [Remove Installation Information] dialog box appears.  
z For Windows XP / Windows 2000  
For S1100, Windows 2000 is not supported.  
1. From Windows Explorer, open the [Tool] folder in the Setup DVD-ROM and double-  
click "SSClean.exe".  
The [Remove Installation Information] dialog box appears.  
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If you have installed the software before  
5. Select the software from which you want to remove the installation  
information.  
z ScanSnap Manager  
1. Select [ScanSnap Manager] and click the [Remove] button.  
A confirmation message appears.  
2. Click the [Yes] button.  
A message appears to check whether or not to remove the profile information.  
3. Click the [Yes] button to remove and the [No] button to keep the profile information.  
If the problem persists when you kept the profile information then reinstalled the  
software, try again after removing the profile information.  
The installation information is removed, and the following message appears.  
4. Click the [OK] button to close the [Remove Installation Information] dialog box.  
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If you have installed the software before  
z ScanSnap Organizer/CardMinder  
1. Select [ScanSnap Organizer] or [CardMinder], and click the [Remove] button.  
A confirmation message appears.  
2. Click the [Yes] button.  
The installation information is removed, and the following message appears.  
3. Click the [OK] button to close the [Remove Installation Information] dialog box.  
6. By repeating step 5., remove the installation information of all the  
software listed in the [Remove Installation Information] dialog box.  
7. Click the [Close] button to close the [Remove Installation Information]  
dialog box.  
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If you have installed the software before  
8. Confirm that the installation folder no longer exists.  
If the [ScanSnap] folder remains in the following location, rename the folder  
(e.g. [-ScanSnap]). This folder can later be deleted once the installation is successfully  
completed.  
Path: Drive name (e.g. "C"):\Program Files\PFU  
After completing the procedure, proceed to the next topic "Installing the software from the [ScanSnap  
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If you have installed the software before  
Installing the software from the [ScanSnap Setup]  
dialog box  
Once you have uninstalled the software or removed the installation information, install the  
software from the [ScanSnap Setup] dialog box.  
Install the software in the following procedure.  
1. Restart your computer.  
2. Log on as a user with Administrator privileges.  
3. If an anti-virus software is running, disable the software temporarily.  
If you cannot disable the anti-virus software, check if the software is set to lock the  
application.  
4. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap Setup] dialog box appears.  
If the [ScanSnap Setup] dialog box does not appear, double-click "ScanSnap.exe" in the  
Setup DVD-ROM via Windows Explorer.  
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If you have installed the software before  
5. Click the [Install Products] button.  
Example: [ScanSnap Setup] dialog box for S1500  
The [Install Products] dialog box appears.  
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If you have installed the software before  
6. Click the [ScanSnap] button.  
Example: [Install Products] dialog box for S1500  
The [ScanSnap] dialog box appears, displaying the [Welcome to the InstallShield  
Wizard for ScanSnap] screen. Follow the instructions on the screen to continue with  
the installation.  
If you did not perform the procedure in "Removing the installation information" and then failed to install  
the software, perform the following procedures again:  
-
-
-
If you still could not reinstall the software after performing the above procedures, proceed to "Installing  
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If you have installed the software before  
Installing one software at a time  
Install the software one by one in the following procedure.  
1. Restart your computer.  
2. Log on as a user with Administrator privileges.  
3. If an anti-virus software is running, disable the software temporarily.  
If you cannot disable the anti-virus software, check if the software is set to lock the  
application.  
4. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap Setup] dialog box appears.  
5. Click the [Close] button to close the [ScanSnap Setup] dialog box.  
6. Install the software.  
Open the Setup DVD-ROM from Windows Explorer, and run the "setup.exe" of each  
software.  
z ScanSnap Manager  
DVD-ROM drive:\Software\ScanSnap\setup.exe  
z ScanSnap Organizer  
DVD-ROM drive:\Software\Organizer\setup.exe  
z CardMinder  
DVD-ROM drive:\Software\Card\setup.exe  
The setup dialog box appears.  
Follow the instructions on the screen to continue with the installation.  
If you cannot proceed further because a message appears to indicate that the  
software is already installed, start over again from the procedure in "Uninstalling the  
7. Restart your computer.  
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When the ScanSnap Manager icon does not appear  
When the ScanSnap Manager icon does not  
appear  
This section explains how to troubleshoot when the ScanSnap Manager icon  
does not  
appear on the taskbar even though you installed the software and connected the ScanSnap to  
the computer.  
In Windows 7, check if the ScanSnap Manager icon  
when you click on the taskbar.  
is displayed in the menu that appears  
Displaying the ScanSnap Manager icon  
1. Select [Start] menu [All Programs] [ScanSnap Manager] ꢀ  
[ScanSnap Manager].  
If ScanSnap Manager starts up, you can then configure the setting to automatically start  
ScanSnap Manager from the next time you log on.  
Perform the following procedure.  
1. Right-click the ScanSnap Manager icon  
on the taskbar, and then select [Help]  
[Preferences] from the menu that appears.  
The [ScanSnap Manager - Preferences] dialog box appears.  
2. Select the [Start up ScanSnap Manager when you log on] check box in the [Auto  
Startup] tab.  
If the problem persists, refer to the next topic "When ScanSnap Manager does not operate normally"  
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When ScanSnap Manager does not operate normally  
When ScanSnap Manager does not operate  
normally  
If the ScanSnap Manager icon is displayed as  
even though you installed the software and  
connected the ScanSnap to the computer, perform the following procedures.  
In Windows 7, the ScanSnap Manager icon  
you click on the taskbar.  
is displayed in the menu which appears when  
Removing unnecessary icons from the taskbar  
1. Check the software icons on the taskbar, and exit the software that you  
are not using.  
The icon is removed from the taskbar.  
2. Right-click the ScanSnap Manager icon  
[Exit].  
on the taskbar, and select  
3. Start up ScanSnap Manager again by selecting [Start] menu ꢀ  
[All Programs] [ScanSnap Manager] [ScanSnap Manager].  
If the problem persists, refer to the next topic "Checking the connection between the ScanSnap and the  
Checking the connection between the ScanSnap and  
the computer  
1. Unplug the USB cable from the computer and the ScanSnap, then plug it  
back in.  
Make sure to leave at least five seconds between unplugging and plugging the cable.  
If you are using a USB hub, connect the USB cable to the computer directly.  
If the problem persists, refer to the next topic "Checking if ScanSnap Manager is operating normally"  
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When ScanSnap Manager does not operate normally  
Checking if ScanSnap Manager is operating normally  
1. Turn the ScanSnap off then back on.  
Make sure to leave at least five seconds between turning the power ON/OFF.  
If the problem persists, proceed to 2.  
2. If you are using a USB hub, connect the ScanSnap to the computer  
directly.  
If the problem persists, proceed to 3.  
3. If an anti-virus software is running, disable the software temporarily.  
If you cannot disable the anti-virus software, check if the software is set to lock the  
application.  
If the problem persists, proceed to 4.  
4. If there is more than one USB port on the computer, connect the USB  
cable to a different USB port.  
If the problem persists, proceed to 5.  
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When ScanSnap Manager does not operate normally  
5. Check the privileges to access the installation files.  
1. Select [Start] menu [All Programs] [ScanSnap Manager] [ScanSnap Support  
Tool].  
The [ScanSnap Support Tool] dialog box appears.  
2. Click the [Check] button, and proceed by following the instructions displayed on the  
screen.  
If the message "The recommended privileges have been applied." appears, turn  
the ScanSnap off then back on. Make sure to leave at least five seconds between  
turning the power ON/OFF.  
If the message "Failed to change the privileges. Uninstall ScanSnap Manager then install it again."  
appears or the problem still persists, proceed to step 6.  
6. Close the ADF paper chute (cover), and restart your computer.  
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When ScanSnap Manager does not operate normally  
7. Recover the connection with the ScanSnap.  
1. Select [Start] menu [All Programs] [ScanSnap Manager] [ScanSnap Support  
Tool].  
The [ScanSnap Support Tool] dialog box appears.  
2. Click the [Recover] button, and proceed by following the instructions displayed on  
the screen.  
If the problem persists, refer to the next topic "Removing the ScanSnap's connection information" (page  
29).  
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When ScanSnap Manager does not operate normally  
Removing the ScanSnap's connection information  
The ScanSnap might have been connected to the computer before you installed the software.  
In that case, you need to remove the connection information of the ScanSnap. Remove the  
ScanSnap's connection information in the following procedure.  
1. Connect the ScanSnap to the computer, and open the ADF paper chute  
(cover).  
2. Open Device Manager.  
z For Windows 7  
Select [Start] menu [Control Panel] [Hardware and Sound] [Device Manager].  
z For Windows Vista  
Select [Start] menu [Control Panel] [System and Maintenance] [Device  
Manager].  
z For Windows XP  
Select [start] menu [Control Panel] [Performance and Maintenance] [System]  
[Hardware] tab [Device Manager] button.  
z For Windows 2000  
For S1100, Windows 2000 is not supported.  
Select [start] menu [Setting] [Control Panel] [System] [Hardware] tab ꢀ  
[Device Manager] button.  
3. Select [Imaging devices] and right-click on [ScanSnap XXXX] (or  
[Imaging devices] [Other devices] [ScanSnap XXXX]), and then  
select [Uninstall] from the displayed menu.  
"XXXX" indicates the ScanSnap model that is connected.  
4. If other USB ports have also been used to connect the ScanSnap,  
perform steps 1. to 3. for all of them.  
5. Close the ADF paper chute (cover) to turn off the ScanSnap.  
6. Unplug the USB cable from your computer.  
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When ScanSnap Manager does not operate normally  
7. Restart your computer.  
8. Connect the USB cable to the computer.  
9. Turn the ScanSnap on.  
The ScanSnap Manager icon appears on the taskbar. Make sure that the displayed  
icon is  
.
If the problem persists, refer to "If you have installed the software before" (page 12). If the problem still  
persists, perform the procedures described in "When ScanSnap Manager does not operate normally"  
once again.  
If the above procedures do not solve the problem, please attach the data of your system information to an  
email and send it to your FUJITSU scanner dealer or an authorized FUJITSU scanner service provider.  
For details about how to collect system information, refer to "Troubleshooting" in ScanSnap Manager  
Help.  
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When you cannot uninstall the software  
When you cannot uninstall the software  
This section explains how to troubleshoot when you cannot uninstall ScanSnap Manager,  
ScanSnap Organizer or CardMinder.  
1. Restart the computer and log on as a user with Administrator privileges.  
2. Remove the installation information.  
3. Install the software.  
For details, refer to "ScanSnap software" (page 39).  
4. Uninstall the software.  
For details, refer to "Uninstalling in Windows" (page 63).  
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Troubles and Resolutions in Mac OS  
This chapter explains about the resolutions for troubles that you may have upon installing the  
bundled software in Mac OS.  
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If you have installed the software before  
If you have installed the software before  
This section explains how to troubleshoot when you failed to reinstall the software in a  
computer in which the software bundled with the ScanSnap (including models other than  
S1500/S1500M/S1300/S1100) has been installed before.  
1. Uninstall the software.  
For details, refer to "Uninstalling in Mac OS" (page 65).  
2. Install the software.  
For details, refer to "Installing in Mac OS" (page 51).  
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If you failed to install Evernote for Mac  
If you failed to install Evernote for Mac  
If you try to install "Evernote for Mac" that is bundled with the ScanSnap when Evernote for  
Mac is already installed in your computer, an error message may appear.  
In that case, perform the following procedure.  
1. Exit Evernote if it is running.  
Check the Dock and the right side of the menu bar, and confirm that Evernote is not  
running.  
2. Install Evernote for Mac.  
For details, refer to "Evernote for Mac" (page 57).  
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Installing the Software  
This chapter explains how to install the software bundled with the ScanSnap.  
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Installing in Windows  
Installing in Windows  
This section explains how to install the software in Windows.  
System requirements  
Windows 7  
(32 bit/64 bit)  
Windows Vista  
(*1) (32 bit/64 bit)  
Windows XP  
(*2) (32 bit)  
Windows 2000  
(*3)  
Operating system  
®
Intel Core™ 2 Duo 2.2 GHz or higher recommended  
CPU  
®
®
(minimum: Intel Pentium 4 1.8 GHz)  
32 bit: 1 GB or more  
64 bit: 2 GB or more  
Memory  
512 MB or more (1 GB or more recommended)  
Display  
resolution  
800 × 600 pixels or higher (*4)  
Disk space required to install the software bundled with the ScanSnap is as follows:  
z ScanSnap Manager: 530 MB  
z ScanSnap Organizer: 620 MB  
z CardMinder: 280 MB  
z ABBYY FineReader for ScanSnap: 600 MB  
z Evernote for Windows: 150 MB  
z Scan to Microsoft SharePoint: 40 MB  
z Adobe Acrobat X Standard (*5): 1130 MB  
Hard disk space  
USB port (*6)  
USB2.0 / USB1.1  
*1 : Service Pack 1 or later required on S1100.  
*2 : Service Pack 2 or later required on S1500/S1500M/S1300.  
Service Pack 3 or later required on S1100.  
*3 : Service Pack 4 or later required.  
Windows 2000 is not supported on S1100.  
Evernote for Windows and Adobe Acrobat X Standard are not supported.  
*4 : When the font size is large, some screens may not be displayed properly.  
In that case, use a smaller font size.  
*5 : Bundled with S1500.  
*6 : When using a USB 3.0 port, data is transferred at the same speed as USB 2.0.  
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Installing in Windows  
z The following applications may be installed at the same time when ScanSnap Manager,  
ScanSnap Organizer or CardMinder is installed.  
Windows Vista  
z .NET Framework 3.5 SP1 (500 MB free disk space required)  
Windows XP  
-
If Service Pack 3 or later is installed  
z .NET Framework 3.5 SP1 (500 MB free disk space required)  
If Service Pack 2 is installed  
-
z Windows Installer 3.1 (30 MB free disk space required)  
z .NET Framework 3.5 SP1 (500 MB free disk space required)  
z The following application may be installed at the same time when Scan to Microsoft  
SharePoint is installed.  
Windows XP  
-
If Service Pack 3 or later is installed  
z .NET Framework 2.0 (280 MB free disk space required)  
If Service Pack 2 is installed  
-
z Windows Installer 3.1 (30 MB free disk space required)  
z .NET Framework 2.0 (280 MB free disk space required)  
Windows 2000  
z Windows Installer 3.1 (30 MB free disk space required)  
z .NET Framework 2.0 (280 MB free disk space required)  
z Do not use the USB port on the keyboard or the monitor to connect the ScanSnap (it may not  
function properly).  
z Make sure to use a powered hub equipped with an AC adapter if you are using a  
commercially available USB hub.  
z If the USB port or the USB hub is USB 1.1, scanning speed will slow down.  
z If the CPU or the memory do not meet the required specifications, scanning speed will slow  
down.  
z The actual increase in used disk space after installation and the required disk space for  
installation may differ from each other depending on your Windows system disk  
management.  
z A disk space approximately three times larger than the resulting scanned file size is required  
for scanning documents.  
z If the characters are not displayed correctly when you use CardMinder, Scan to Mobile or  
Scan to Salesforce Chatter, perform the following:  
-
Windows 2000 (*)  
z Select [Control Panel] [Regional Options] [General] tab [Language settings for  
the system], and then select the [Western Europe and United States], [Simplified  
Chinese], [Traditional Chinese], and [Korean] check boxes.  
z Install the universal font (Arial Unicode MS) from the setup disk for Microsoft Office  
2000 or later.  
-
-
Windows XP  
z Select [Control Panel] [Regional and Language Options] [Languages] tab ꢀ  
[Install files for East Asian languages] check box.  
z Install the universal font (Arial Unicode MS) from the setup disk for Microsoft Office  
2000 or later.  
Windows Vista or Windows 7  
Install the universal font (Arial Unicode MS) from the setup disk for Microsoft Office 2003  
or later.  
*: The following applications are not supported on Windows 2000:  
zScan to Mobile  
zScan to Salesforce Chatter  
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Installing in Windows  
How to install the software  
When you insert the Setup DVD-ROM into the DVD-ROM drive on your computer, the  
[ScanSnap Setup] dialog box appears.  
Example: [ScanSnap Setup] dialog box for S1500  
The functions of each button in the [ScanSnap Setup] dialog box are as follows.  
Button  
Readme  
Function  
Displays the [Readme] dialog box where you can refer to the Readme file of  
each software.  
Install Products  
Displays the [Install Products] dialog box from which you can install the  
following software:  
z [ScanSnap] button  
-
-
-
-
ScanSnap Manager  
ScanSnap Organizer  
CardMinder  
ABBYY FineReader for ScanSnap  
z [Evernote] button  
-
Evernote for Windows  
z [Scan to Microsoft SharePoint] button  
-
Scan to Microsoft SharePoint  
Manuals  
Displays the [Manuals] dialog box where you can refer to the software manuals  
including this manual.  
Browse DVD Contents  
Contact Us  
Opens Windows Explorer to display the files from the DVD-ROM.  
Displays contact information for customer support.  
Trial Software  
Displays the [Trial Software] dialog box from which you can install the trial  
version software.  
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Installing in Windows  
ScanSnap software  
Install the following software:  
z ScanSnap Manager  
z ScanSnap Organizer  
z CardMinder  
z ABBYY FineReader for ScanSnap  
The procedure is as follows.  
1. Turn on the computer and log on as a user with Administrator privileges.  
2. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap Setup] dialog box appears.  
If the [ScanSnap Setup] dialog box does not appear, double-click "ScanSnap.exe" in the  
Setup DVD-ROM via Windows Explorer.  
3. Click the [Install Products] button.  
Example: [ScanSnap Setup] dialog box for S1500  
The [Install Products] dialog box appears.  
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Installing in Windows  
4. Click the [ScanSnap] button.  
Example: [Install Products] dialog box for S1500  
The [ScanSnap] dialog box appears, displaying the [Welcome to the InstallShield  
Wizard for ScanSnap] screen.  
5. Click the [Next] button.  
The [ScanSnap Setup] dialog box appears.  
6. Read the message about anti-virus software, and click the [OK] button.  
The [Select Features] screen appears.  
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Installing in Windows  
7. Confirm the check boxes of the software that you want to install are  
selected, and click the [Next] button.  
z The software will not be installed unless the check box is selected.  
z Note that you must install ScanSnap Manager. Also, it is recommneded to install all software  
in order to utilize the features of the ScanSnap.  
The [Choose Destination Location] screen appears.  
8. Confirm the destination folder, and then click the [Next] button.  
A confirmation about accepting the license agreement appears.  
9. Read the "END-USER LICENSE AGREEMENT", select [I accept the  
terms of the license agreement], and then click the [Next] button.  
Depending on the number of the installed software, this step may be required more than  
once.  
The [Start Copying Files] screen appears.  
10.Confirm the settings, and then click the [Next] button.  
Installation starts.  
On S1500/S1500M/S1300, the "Install Complete" screen appears when the  
installation is complete. Go to step 13.  
On S1100, the [ScanSnap S1100 How to load a document (1/2)] screen appears  
when the installation is complete. Go to step 11.  
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Installing in Windows  
11.Read the instuctions, and click the [Next] button.  
The [ScanSnap S1100 How to load a document (2/2)] screen appears.  
12.Read the instructions, and click the [Next] button.  
The [InstallShield Wizard Complete] screen appears.  
13.Click the [Finish] button.  
14.Remove the Setup DVD-ROM from the DVD-ROM drive.  
If the installation is not successfully completed, refer to "Troubles and Resolutions in Windows"  
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Installing in Windows  
Evernote for Windows  
The procedure is as follows.  
1. Turn on the computer and log on as a user with Administrator privileges.  
2. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap Setup] dialog box appears.  
If the [ScanSnap Setup] dialog box does not appear, double-click "ScanSnap.exe" in the  
Setup DVD-ROM via Windows Explorer.  
3. Click the [Install Products] button.  
Example: [ScanSnap Setup] dialog box for S1500  
The [Install Products] dialog box appears.  
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Installing in Windows  
4. Click the [Evernote] button.  
Example: [Install Products] dialog box for S1500  
Installation starts.  
5. Follow the instructions on the screen to complete the installation.  
6. Click the [Finish] button when the installation complete notification is  
displayed.  
7. Remove the Setup DVD-ROM from the DVD-ROM drive.  
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Installing in Windows  
Scan to Microsoft SharePoint  
The procedure is as follows.  
For details about system requirements and notes on installation, refer to "Readme" of Scan to  
Microsoft SharePoint. Click the [Scan to Microsoft SharePoint] button in the [Readme] dialog  
box to open the Readme file.  
1. Turn on the computer and log on as a user with Administrator privileges.  
2. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap Setup] dialog box appears.  
If the [ScanSnap Setup] dialog box does not appear, double-click "ScanSnap.exe" in the  
Setup DVD-ROM via Windows Explorer.  
3. Click the [Install Products] button.  
Example: [ScanSnap Setup] dialog box for S1500  
The [Install Products] dialog box appears.  
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Installing in Windows  
4. Click the [Scan to Microsoft SharePoint] button.  
Example: [Install Products] dialog box for S1500  
Installation starts.  
5. Follow the instructions on the screen to complete the installation.  
6. Click the [Close] button when the installation complete notification is  
displayed.  
7. Remove the Setup DVD-ROM from the DVD-ROM drive.  
For details about how to use Scan to Microsoft SharePoint, refer to the Scan to Microsoft  
SharePoint User Guide. Click the [Scan to Microsoft SharePoint] button in the [Manuals] dialog  
box to open the Scan to Microsoft SharePoint User Guide.  
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Installing in Windows  
Trial software  
The procedure is as follows.  
For details about system requirements and installation, refer to "Readme" of the trial version  
software. Click on the name of the software in the [Trial Software] dialog box, then click the  
[Readme] button to open the Readme file.  
1. Turn on the computer and log on as a user with Administrator privileges.  
2. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap Setup] dialog box appears.  
If the [ScanSnap Setup] dialog box does not appear, double-click "ScanSnap.exe" in the  
Setup DVD-ROM via Windows Explorer.  
3. Click the [Trial Software] button.  
Example: [ScanSnap Setup] dialog box for S1500  
The [Trial Software] dialog box appears.  
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Installing in Windows  
4. Click the button of the trial software you want to install.  
The setup dialog box of the trial software appears (e.g. [Rack2-Filer Setup]).  
5. Click the [Install Product] button.  
Installation starts.  
6. Follow the instructions on the screen to complete the installation.  
7. Click the [Finish] button when the installation complete notification is  
displayed.  
8. Remove the Setup DVD-ROM from the DVD-ROM drive.  
For details about how to use trial versions of the software, refer to the software manual. Click  
the [Manuals] button in the setup dialog box of the trial software to open the manual.  
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Installing in Windows  
Adobe Acrobat  
Install Adobe Acrobat in the following procedure.  
z Adobe Acrobat DVD-ROM for Windows is bundled with S1500.  
z Adobe Acrobat can be used in the following operating systems:  
-
-
-
Windows 7  
Windows Vista (Service Pack 2 or later required)  
Windows XP (Service Pack 3 or later required)  
Additional requirements are as follows:  
-
-
Internet Explorer 7.0 or later / Firefox 3.5 or later  
A display resolution of 1024 x 576 pixels or higher  
Adobe Acrobat can display the scanned image through linkage with ScanSnap Manager. If the  
latest version of Adobe Acrobat is already installed on your computer, you do not need to install  
it again.  
1. Insert the Adobe Acrobat DVD-ROM into the DVD-ROM drive.  
The [AutoPlay] dialog box appears.  
2. Click on [Run AutoPlay.exe].  
The [Setup] dialog box appears.  
3. Click the [English / Français / Deutsch] button for [Select the Language].  
The [Adobe Acrobat X Standard - English, Français, Deutsch - Setup] dialog box  
appears.  
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Installing in Windows  
4. Click the [Next] button.  
5. Follow the instructions on the screen to complete the installation.  
z For details about the installation of Adobe Acrobat, refer to "Readme" included on the  
Adobe Acrobat DVD-ROM.  
To open Readme, open the file below via Windows Explorer.  
DVD-ROM drive: \ReadMe.htm  
z For details about how to use Adobe Acrobat, refer to the Adobe Acrobat Help.  
6. When the installation is complete, remove the Adobe Acrobat DVD-ROM  
from the DVD-ROM drive.  
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Installing in Mac OS  
Installing in Mac OS  
This section explains how to install the software in Mac OS.  
System requirements  
Operating system  
(*1)  
Mac OS X v10.7  
Mac OS X v10.6  
Mac OS X v10.5  
Mac OS X v10.4  
(*2)  
®
Intel Core™ 2 Duo 2.4 GHz or higher recommended  
CPU  
®
(minimum: Intel Core™ Duo 1.83 GHz or PowerPC G5 1.6 GHz)  
512 MB or more  
(1 GB or more recommended)  
Memory  
2 GB or more  
1 GB or more  
Display  
resolution  
1024 × 768 pixels or higher  
Disk space required to install the software bundled with the ScanSnap is as follows:  
z ScanSnap Manager: 800 MB  
z ABBYY FineReader for ScanSnap: 570 MB  
z Cardiris: 130 MB  
z Evernote for Mac: 55 MB  
Hard disk space  
USB port (*4)  
z Adobe Acrobat 9 Pro (*3): 1540 MB  
USB2.0 / USB1.1  
*1 : It is recommended to apply the latest updates to the Mac OS.  
*2 : Evernote for Mac is not supported for versions earlier than Mac OS X v10.5.8.  
*3 : Bundled with S1500M.  
When using Mac OS X v10.7, you need to use an Adobe Acrobat version which supports Mac  
OS X v10.7.  
For information about the Adobe Acrobat versions officially supported on Mac OS X v10.7,  
visit the website of Adobe Systems Incorporated.  
*4 : When using a USB 3.0 port, data is transferred at the same speed as USB 2.0.  
z Do not use the USB port on the keyboard or the monitor to connect the ScanSnap (it may not  
function properly).  
z Make sure to use a powered hub equipped with an AC adapter if you are using a  
commercially available USB hub.  
z If the USB port or the USB hub is USB 1.1, scanning speed will slow down.  
z If the CPU or the memory do not meet the required specifications, scanning speed will slow  
down.  
z A disk space approximately three times larger than the resulting scanned file size is required  
when scanning documents.  
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Installing in Mac OS  
How to install the software  
When you insert the Setup DVD-ROM into the DVD-ROM drive on your computer, the  
[ScanSnap] window appears.  
Example: [ScanSnap] window for S1500M  
The functions of each icon in the [ScanSnap] window are as follows.  
Icon  
Function  
ScanSnap  
Installs the following software:  
z ScanSnap Manager  
z ABBYY FineReader for ScanSnap  
z Cardiris  
Evernote  
Readme  
Installs Evernote for Mac.  
Displays the Readme file.  
Troubleshooting (installation) Displays this manual.  
Operator's Guide Displays the Operator's Guide.  
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Installing in Mac OS  
ScanSnap software  
Install the following software:  
z ScanSnap Manager  
z ABBYY FineReader for ScanSnap  
z Cardiris  
The procedure is as follows.  
1. Turn on the computer and log in as a user with Administrator privileges.  
2. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap] window appears.  
3. Double-click the [ScanSnap] icon.  
Example: [ScanSnap] window for S1500M  
A confirmation message appears.  
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Installing in Mac OS  
4. Click the [Continue] button.  
The [Install ScanSnap] window appears, displaying the [Welcome to the ScanSnap  
Installer] screen.  
5. Click the [Continue] button.  
The [Important Information] screen appears.  
6. Read [Important Information], and then click the [Continue] button.  
The [Software License Agreement] screen appears.  
7. Read the "END-USER LICENSE AGREEMENT", and click the [Continue]  
button.  
A confirmation message appears.  
8. To accept the license agreement, click the [Agree] button.  
The [Cardiris License] screen appears.  
9. Scroll down and read the "I.R.I.S. License Agreement" to the end, and  
then click the [Continue] button.  
A confirmation message appears.  
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Installing in Mac OS  
10.To accept the license agreement, click the [Agree] button.  
The [Standard Install on "disk name"] screen appears.  
11.Click the [Install] button.  
z To install only ScanSnap Manager, clear the [ABBYY FineReader for ScanSnap] and  
[Cardiris] checkboxes in the [Custom Install on "disk name"] screen which is displayed  
by clicking the [Customize] button.  
z ABBYY FineReader for ScanSnap or Cardiris cannot be installed on its own.  
An authentication window appears.  
12.Enter the user name and password for a user with Administrator  
privileges, and click the [OK] button.  
Installation starts.  
On S1500/S1500M/S1300, the [The installation was completed successfully.] screen  
appears when the installation is complete. Go to step 15.  
On S1100, the [ScanSnap S1100 How to load a document 1] screen appears. Go to  
step 13.  
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Installing in Mac OS  
13.Read the instructions, and click the [Continue] button.  
The [ScanSnap S1100 how to load a document 2] screen appears.  
14.Read the instructions, and click the [Continue] button.  
The message "The installation was successful" appears on the screen.  
15.Click the [Close] button.  
16.Remove the Setup DVD-ROM from the DVD-ROM drive.  
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Installing in Mac OS  
Evernote for Mac  
The procedure is as follows.  
1. Turn on the computer and log in as a user with Administrator privileges.  
2. Insert the Setup DVD-ROM into the DVD-ROM drive.  
The [ScanSnap] window appears.  
3. Double-click the [Evernote] icon.  
Example: [ScanSnap] window for S1500M  
A confirmation message appears.  
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Installing in Mac OS  
4. To accept the license agreement, click the [Agree] button.  
A window to start installing Evernote for Mac appears.  
5. Drag the [Evernote] icon onto the [Applications] icon.  
Evernote for Mac is copied into the [Applications] folder.  
6. When the copying is finished, drag the Evernote icon on the desktop into  
the Trash.  
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Installing in Mac OS  
7. Remove the Setup DVD-ROM from the DVD-ROM drive.  
If the installation is not successfully completed, refer to "Troubles and Resolutions in Mac  
8. Prepare for the linkage with Evernote.  
Start up Evernote and create a new Notebook.  
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Installing in Mac OS  
Adobe Acrobat  
Install Adobe Acrobat in the following procedure.  
z Adobe Acrobat DVD-ROM for Mac OS is bundled with S1500M.  
z Adobe Acrobat can be used in the following operating systems:  
-
-
-
Mac OS X v10.6 (Adobe Acrobat 9.1 or later required.)  
Mac OS X v10.5  
Mac OS X v10.4.11  
Additional requirements are as follows:  
-
-
Safari 3.0.4 or later  
A display resolution of 1024 × 768 pixels or higher  
Adobe Acrobat can display the scanned image through linkage with ScanSnap Manager. If the  
latest version of Adobe Acrobat is already installed on your computer, you do not need to install  
it again.  
1. Insert the Adobe Acrobat DVD-ROM into the DVD-ROM drive.  
The DVD-ROM is detected automatically and [Adobe Acrobat 9 Pro] window  
appears.  
z To remove the DVD-ROM, press the [ ] button or the [F12] key on the keyboard.  
z If the [Adobe Acrobat 9 Pro] window does not appear when you insert the Adobe  
Acrobat DVD-ROM into the DVD-ROM drive, double-click the [Adobe Acrobat 9 Pro]  
icon on the desktop.  
2. Drag the [Adobe Acrobat 9 Pro] icon onto the [Applications] icon.  
[Adobe Acrobat 9 Pro] is copied into the [Applications] folder.  
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Installing in Mac OS  
3. When the copying is finished, install Adobe Acrobat in the following pro-  
cedure.  
1. Double-click the [Applications] icon.  
2. Open the [Adobe Acrobat 9 Pro] in the [Applications] folder.  
3. Double-click the [Adobe Acrobat Pro] icon and follow the instructions on the screen  
to continue with the installation.  
z For details about the installation of Adobe Acrobat, click [Read Me] on the [Adobe  
Acrobat 9 Pro] dialog box in step 2. and read the installation instructions.  
z For details about how to use Adobe Acrobat, refer to the Adobe Acrobat Help.  
4. When the installation is complete, remove the Adobe Acrobat DVD-ROM  
from the DVD-ROM drive.  
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Uninstalling the Software  
This chapter explains how to uninstall the software bundled with the ScanSnap.  
For details about installation, refer to "Installing the Software" (page 35).  
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Uninstalling in Windows  
Uninstalling in Windows  
This section explains how to uninstall the following software:  
z ScanSnap Manager  
z ScanSnap Organizer  
z CardMinder  
z ABBYY FineReader for ScanSnap  
z Evernote for Windows  
z Scan to Microsoft SharePoint  
The procedure is as follows.  
1. Turn on the computer and log on as a user with Administrator privileges.  
2. Exit all running software.  
3. Select [Start] menu [Control Panel] [Programs] [Programs and  
Features].  
The [Uninstall or change a program] dialog box appears with a list of currently  
installed software.  
4. Select the software to uninstall.  
z To uninstall ScanSnap Manager  
Select [ScanSnap Manager].  
z To uninstall ScanSnap Organizer  
Select [ScanSnap Organizer].  
z To uninstall CardMinder  
Select [CardMinder].  
z To uninstall ABBYY FineReader for ScanSnap  
Select [ABBYY FineReader for ScanSnap(TM) 4.1].  
z To uninstall Evernote for Windows  
Select [Evernote].  
z To uninstall Scan to Microsoft SharePoint  
Select [Scan to Microsoft SharePoint].  
To uninstall more than one software, repeat steps 4. to 6. for each software.  
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Uninstalling in Windows  
5. Click the [Uninstall] button.  
A confirmation message appears.  
6. Click the [Yes] button.  
The software is uninstalled.  
z Screen displays may vary slightly depending on the operating system that you are  
using. In that case, follow the instructions by the operating system.  
Example:  
-
[Programs and Features]  
In Windows XP: [Add or Remove Programs]  
In Windows 2000: [Add/Remove Programs]  
[Uninstall] button  
-
In Windows XP / Windows 2000: [Remove] button  
z If you cannot successfully uninstall the following software, refer to "When you cannot  
-
-
-
ScanSnap Manager  
ScanSnap Organizer  
CardMinder  
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Uninstalling in Mac OS  
Uninstalling in Mac OS  
This section explains how to uninstall the following software:  
z ScanSnap Manager  
z ABBYY FineReader for ScanSnap  
z Cardiris  
z Evernote for Mac  
ScanSnap Manager  
1. Turn on the computer and log in as a user with Administrator privileges.  
2. From Finder, select [Applications] and double-click [ScanSnap] [Sub]  
[ScanSnap Uninstaller.app].  
The [ScanSnap Uninstaller] window appears, displaying the [Welcome to ScanSnap  
Uninstaller] screen.  
3. Click the [Continue] button.  
The [Read Me] screen appears.  
4. Read [Read Me], and then click the [Uninstall] button.  
An authentication window appears.  
5. Enter the user name and password for a user with Administrator  
privileges, and click the [OK] button.  
Uninstallation starts. When the uninstallation is complete, the [Uninstall Succeeded]  
screen appears.  
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Uninstalling in Mac OS  
6. Click the [Close] button.  
If ScanSnap Manager has been configured as a login item with a user account other  
than the current one, remove it in the following procedure:  
1. Log in under the user account where ScanSnap Manager is set as a login item.  
2. From the Apple ( ) menu, select [System Preferences].  
The [System Preferences] window appears.  
3. Select [Accounts].  
The [Accounts] window appears.  
4. From [My Account], select the currently logged-in user.  
5. Select the [Login Items].  
A list of login items appears.  
6. From this list, select [ScanSnap Manager].  
7. Click the [  
] button under the list.  
ScanSnap Manager is removed from the list.  
8. Close the [Accounts] list.  
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Uninstalling in Mac OS  
ABBYY FineReader for ScanSnap  
1. Turn on the computer and log in as a user with Administrator privileges.  
2. Exit ABBYY FineReader for ScanSnap if it is running (select [(Application  
name)] [Quit FineReader for ScanSnap] from the menu bar).  
One of the following application names is displayed on the menu bar:  
z FineReader for ScanSnap  
z Scan to Excel  
z Scan to Searchable PDF  
z Scan to Word  
3. From Finder, select [Applications] [ABBYY FineReader for ScanSnap],  
and drag the [ABBYY FineReader for ScanSnap] folder into the Trash.  
For Mac OS X v10.5/Mac OS X v10.4, also perform the following.  
From the sidebar in Finder, select the [volume name] [Library] [Receipts], and drag  
[ABBYY FineReader.pkg] into the Trash.  
4. Empty the Trash.  
The [ABBYY FineReader for ScanSnap] folder is deleted.  
67  
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Uninstalling in Mac OS  
Cardiris  
1. Turn on the computer and log in as a user with Administrator privileges.  
2. Exit Cardiris if it is running (select [Cardiris for ScanSnap] [Quit  
Cardiris for ScanSnap] from the menu bar).  
3. From Finder, select [Applications] [Cardiris for ScanSnap], and drag  
the [Cardiris for ScanSnap] folder into the Trash.  
For Mac OS X v10.5/Mac OS X v10.4, also perform the following.  
From the sidebar in Finder, select the [volume name] [Library] [Receipts], and drag  
[Cardiris.pkg] into the Trash.  
4. Empty the Trash.  
The [Cardiris for ScanSnap] folder is deleted.  
Evernote for Mac  
1. Turn on the computer and log in as a user with Administrator privileges.  
2. Exit Evernote if it is running (select [Evernote] [Quit Evernote] from  
the menu bar).  
If the Evernote icon (  
) is displayed on the right side of the menu bar, click the icon and select  
[Quit] from the menu that appears.  
3. From Finder, select [Applications] [Evernote], and drag the [Evernote]  
application into the Trash.  
4. Empty the Trash.  
The [Evernote] application is deleted.  
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Troubleshooting  
(installation)  
P3PC-3792-02ENZ0  
Issue date : August 2011  
Issued by : PFU LIMITED  
z The contents of this manual are subject to change without notice.  
z PFU LIMITED assumes no liability for incidental or consequential damages arising  
from the use of this product, and any claims by a third party.  
z Copying of the contents of this manual, in whole or in part, as well as the scanner  
applications is prohibited under the copyright law.  
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