UNVENTED (VENT-FREE) GAS LOG HEATER
OWNER’S OPERATION AND INSTALLATION MANUAL
REMOTE
OFF
Patent Pending
18", 24" AND 30"
THERMOSTATICALLY-CONTROLLED
MODELS
18", 24" AND 30" VARIABLE
MANUALLY-CONTROLLED
MODELS
CCL3018PTA/NTA
CRL2718PA/NA
CCL3924PTA/NTA
CCL3930PTB/NTB
CRL3124PA/NA
CCL3018PA/NA
CCL3924PA/NA
Biltmore Split Oak, Seasonal Oak and Smoky Mountain Oak Logs
Variable Manually-Controlled Models Also
Design-Certified As Vented Decorative Appliances
WARNING: If the information in this manual is not fol-
lowed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other flammable
vapors and liquids in the vicinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
•
Immediatelycallyourgassupplierfromaneighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installationandservicemustbeperformedbyaquali-
fied installer, service agency or the gas supplier.
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SAFETY INFORMATION
WARNING:Donotuseablow-
er insert, heat exchanger insert
orotheraccessorynotapproved
for use with this heater.
WARNING:Thisproductcon-
tainsand/orgenerateschemicals
known to the state of California
to cause cancer or birth defects
or other reproductive harm.
Due to high temperatures, the
applianceshouldbelocatedout
oftrafficandawayfromfurniture
and draperies.
IMPORTANT: Read this owner’s
manualcarefullyandcompletely
before trying to assemble,
operate or service this heater.
Improper use of this heater can
cause serious injury or death
from burns, fire, explosion,
electrical shock and carbon
monoxide poisoning.
Do not place clothing or other
flammable material on or near
the appliance. Never place any
objects on the heater.
Heaterbaseassemblybecomes
very hot when running heater.
Keep children and adults away
from hot surface to avoid burns
or clothing ignition. Heater
will remain hot for a time after
shutdown.Allowsurfacetocool
before touching.
DANGER:Carbonmonoxide
poisoning may lead to death!
CarbonMonoxidePoisoning:Earlysignsofcarbon
monoxide poisoning resemble the flu, with head-
aches, dizziness or nausea. If you have these signs,
the heater may not be working properly. Get fresh
air at once! Have heater serviced. Some people
are more affected by carbon monoxide than others.
These include pregnant women, people with heart
or lung disease or anemia, those under the influence
of alcohol and those at high altitudes.
Carefully supervise young chil-
dren when they are in the room
with heater.
Natural and Propane/LP Gas: Natural and pro-
pane/LP gases are odorless. An odor-making agent
is added to the gas. The odor helps you detect a gas
leak. However, the odor added to the gas can fade.
Gas may be present even though no odor exists.
You must operate this heater
with a fireplace screen in place.
Make sure fireplace screen is
closed before running heater.
Make certain you read and understand all warn-
ings. Keep this manual for reference. It is your
guide to safe and proper operation of this heater.
Keep the appliance area clear
and free from combustible ma-
terials, gasoline and other flam-
mable vapors and liquids.
WARNING: Any change to
this heater or its controls can
be dangerous.
1. This appliance is only for use with the type
of gas indicated on the rating plate. This ap-
pliance is not convertible for use with other
gases.
WARNING:Donotallowfans
toblowdirectlyintothefireplace.
Avoidanydraftsthatalterburner
flame patterns. Ceiling fans can
create drafts that alter burner
flame patterns. Altered burner
patterns can cause sooting.
2. Do not place propane/LP supply tank(s) inside
any structure. Locate propane/LP supply
tank(s) outdoors (propane/LP units only).
3. To prevent performance problems, do not use
propane/LP fuel tank of less than 100 lbs.
capacity (propane/LP units only).
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14. Do not use this heater to cook food or burn
paper or other objects.
SAFETY INFORMATION
Continued
15. Do not use heater if any part has been exposed
to or under water. Immediately call a qualified
service technician to inspect the room heater
andtoreplaceanypartofthecontrolsystemand
any gas control which has been under water.
4. If you smell gas
•
•
•
shut off gas supply
do not try to light any appliance
do not touch any electrical switch; do not
use any phone in your building
immediately call your gas supplier from
a neighborʼs phone. Follow the gas
supplierʼs instructions
16. Do not operate heater if any log is broken. Do
not operate heater if a log is chipped (dime-
sized or larger).
•
•
17. Turn heater off and let cool before servicing.
Only a qualified service person should service
and repair heater.
if you cannot reach your gas supplier, call
the fire department
5. This heater shall not be installed in a bedroom
or bathroom unless installed as a vented appli-
ance (Variable Manually-Controlled Models
Only) (see Installing Damper Clamp Acces-
sory for Vented Operation, page 11).
18. Operating heater above elevations of 4,500
feet could cause pilot outage.
19. Provide adequate clearances around air
openings.
6. Before installing in a solid fuel burning
fireplace, the chimney flue and firebox must
be cleaned of soot, creosote, ashes and loose
paint by a qualified chimney cleaner. Creosote
will ignite if highly heated. A dirty chimney
LOCAL CODES
Install and use heater with care. Follow all local
codes. In the absence of local codes, use the lat-
est edition of The National Fuel Gas Code, ANSI
flue may create and distribute soot within Z223.1/NFPA 54*.
the house. Inspect chimney flue for damage.
If damaged, repair flue and firebox before
operating heater.
*Available from:
American National Standards Institute, Inc.
1430 Broadway
New York, NY 10018
7. Do not burn solid-fuel in a masonry or UL127
factory-built fireplace in which a vent-free
room heater is installed.
8. If fireplace has glass doors, never operate this
heater with glass doors closed. If you operate
National Fire Protection Association, Inc.
Batterymarch Park
Quincy, MA 02269
heaterwithdoorsclosed, heatbuildupinsidefire- Note: Where listed vented decorative logs are
placewillcauseglasstoburst.Makesurethereare
no obstructions across openings of fireplace.
9. This log heater is designed to be smokeless. If
logs ever appear to smoke, turn off heater and
call a qualified service person. Note: During
initial operation, slight smoking could occur
due to log curing and heater burning manufac-
turing residues.
10. Topreventthecreationofsoot,followtheinstruc-
tions in Cleaning and Maintenance, page 23.
11. Before using furniture polish, wax, carpet
cleaner or similar products, turn heater off. If
heated, the vapors from these products may
create a white powder residue within burner
box or on adjacent walls or furniture.
required, thermostat operation is not permitted.
State of Massachusetts: The installa-
tion must be made by a licensed plumber
or gas fitter in the Commonwealth of
Massachusetts.
Sellers of unvented propane or natural
gas-fired supplemental room heaters shall
provide to each purchaser a copy of 527
CMR 30 upon sale of the unit.
Vent-free gas products are prohibited for
bedroom and bathroom installation in the
Commonwealth of Massachusetts.
12. This heater needs fresh, outside air ventilation
to run properly. This heater has an Oxygen De-
pletion Sensing (ODS) safety shutoff system.
The ODS shuts down the heater if not enough
fresh air is available. See Air for Combustion
and Ventilation, page 5. If heater keeps shutting
off, see Troubleshooting, page 25.
13. Do not run heater
•
where flammable liquids or vapors are
used or stored
under dusty conditions
•
4
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PRODUCT
IDENTIFICATION
PRODUCT FEATURES
OPERATION
Log Set
This heater is clean burning. It requires no outside
venting. There is no heat loss out a vent or up a
chimney. Heat is generated by realistic dancing,
yellow flames. This heater is designed for vent-free
operation with flue damper closed. It has been
tested and approved to ANSI Z21.11.2 standard
for unvented heaters. State and local codes in some
areas prohibit the use of vent-free heaters. This
heater may also be operated as a vented decorative
(ANSI Z21.60) product by opening the flue damper
(non-thermostat operation only).
Burner
Piezo
Ignitor
Control Knob
SAFETY PILOT
This heater has a pilot with an Oxygen Deple-
tion Sensing (ODS) safety shutoff system. The
ODS/pilot is a required feature for vent-free room
heaters. The ODS/pilot shuts off the heater if there
is not enough fresh air.
Base
Grate
Figure 1 - Vent-Free Gas Log Heater
(Logs May Vary by Model, Seasonal Oak
Single Burner Model Shown)
PIEZO IGNITION SYSTEM
UNPACKING
This heater has a piezo ignitor. This system re-
quires no matches, batteries or other sources to
light heater.
CAUTION: Do not remove
thedataplatesfromthegrateas-
sembly. The data plates contain
important product information.
AIR FOR COMBUSTION
AND VENTILATION
1. Remove logs and heater base assembly from
carton. Note: Do not pick up heater base as-
sembly by burners. This could damage heater.
Always handle base assembly by grate.
WARNING:Thisheatershall
not be installed in a confined
space or unusually tight con-
struction unless provisions are
providedforadequatecombus-
tionandventilationair.Readthe
followinginstructionstoinsure
proper fresh air for this and
other fuel-burning appliances
in your home.
2. Remove all protective packaging applied to
logs and heater for shipment.
3. Check all items for any shipping damage. If
damaged, promptly inform dealer where you
bought heater.
Todayʼs homes are built more energy efficient
than ever. New materials, increased insulation and
new construction methods help reduce heat loss
in homes. Home owners weather strip and caulk
around windows and doors to keep the cold air out
and the warm air in. During heating months, home
owners want their homes as airtight as possible.
While it is good to make your home energy effi-
cient, your home needs to breathe. Fresh air must
enter your home.All fuel-burning appliances need
fresh air for proper combustion and ventilation.
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Confined and Unconfined Space
AIR FOR COMBUSTION
National Fuel Gas Code, ANSI Z223.1/NFPA
54 defines a confined space as a space whose
volume is less than 50 cubic feet per 1,000 Btu
per hour (4.8 m3 per kw) of the aggregate input
rating of all appliances installed in that space and
an unconfined space as a space whose volume is
not less than 50 cubic feet per 1,000 Btu per hour
(4.8 m3 per kw) of the aggregate input rating of
all appliances installed in that space. Rooms com-
municating directly with the space in which the
appliances are installed*, through openings not
furnished with doors, are considered a part of the
unconfined space.
AND VENTILATION
Continued
Exhaust fans, fireplaces, clothes dryers and fuel
burning appliances draw air from the house to
operate. You must provide adequate fresh air for
these appliances. This will insure proper venting
of vented fuel-burning appliances.
PROVIDING ADEQUATE
VENTILATION
The following are excerpts from National Fuel
Gas Code, ANSI Z223.1/NFPA 54, Section 5.3,
Air for Combustion and Ventilation.
* Adjoining rooms are communicating only if
there are doorless passageways or ventilation grills
between them.
All spaces in homes fall into one of the three fol-
lowing ventilation classifications:
1. Unusually Tight Construction
2. Unconfined Space
DETERMINING FRESH-AIR FLOW
FOR HEATER LOCATION
3. Confined Space
Determining if You Have a Confined or
Unconfined Space
Use this work sheet to determine if you have a
The information on pages 5 through 7 will help
you classify your space and provide adequate
ventilation.
confined or unconfined space.
Unusually Tight Construction
Space: Includes the room in which you will install
fireplace plus any adjoining rooms with doorless pas-
sageways or ventilation grills between the rooms.
The air that leaks around doors and windows
may provide enough fresh air for combustion and
ventilation. However, in buildings of unusually
tight construction, you must provide additional
fresh air.
1. Determine the volume of the space (length x
width x height).
Length x Width x Height =__________cu. ft.
(volume of space)
Unusually tight construction is defined
as construction where:
Example: Space size 20 ft. (length) x 16 ft.
(width) x 8 ft. (ceiling height) = 2,560 cu. ft.
(volume of space)
a. walls and ceilings exposed to the out-
side atmosphere have a continuous
water vapor retarder with a rating of
one perm (6x10-11 kg per pa-sec-m2) or
less with openings gasketed or sealed
and
If additional ventilation to adjoining room is
supplied with grills or openings, add the volume
of these rooms to the total volume of the space.
2. Multiply the space volume by 20 to determine
the maximum Btu/Hr the space can support.
b. weather stripping has been added on
openable windows and doors and
__________ (volume of space) x 20 = (Maxi-
mum Btu/Hr the space can support)
c. caulking or sealants are applied to
areas such as joints around window
and door frames, between sole plates
and floors, between wall-ceiling joints,
between wall panels, at penetrations
for plumbing, electrical and gas lines
and at other openings.
Example: 2,560 cu. ft. (volume of space) x 20 =
51,200 (maximum Btu/Hr the space can support)
3. Add the Btu/Hr of all fuel burning appliances in
the space.
Vent-free fireplace
Gas water heater*
Gas furnace
__________ Btu/Hr
__________ Btu/Hr
__________ Btu/Hr
__________ Btu/Hr
__________ Btu/Hr
If your home meets all of the three criteria
above, you must provide additional fresh
air. See Ventilation Air From Outdoors,
page 7.
Vented gas heater
Gas fireplace logs
Other gas appliances* + ________ Btu/Hr
Total = ________ Btu/Hr
If your home does not meet all of the three
criteria above, proceed to Determining
Fresh-Air Flow for Heater Location.
* Do not include direct-vent gas appliances. Di-
rect-vent draws combustion air from the outdoors
and vents to the outdoors.
6
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the two spaces (see options 1 and 2, Figure 2). You
can also remove door into adjoining room (see
option 3, Figure 2). Follow the National Fuel Gas
Code, ANSI Z223.1/NFPA 54, Section 5.3, Air for
Combustion and Ventilation for required size of
ventilation grills or ducts.
AIR FOR COMBUSTION
AND VENTILATION
Continued
Example:
Gas water heater
40,000
____________ Btu/Hr
39,000
Vent-free fireplace + ___________ Btu/Hr
12"
79,000
= ___________ Btu/Hr
Total
4. Compare the maximum Btu/Hr the space can
support with the actual amount of Btu/Hr used.
Ventilation
Ventilation Grills
Into Adjoining Room,
Option 2
Grills
Into Adjoining
Room,
Or
_________Btu/Hr (maximum the space can support)
_________Btu/Hr (actual amount of Btu/Hr used)
Remove
Door into
Adjoining
Room,
Option
3
Option 1
Example: 51,200 Btu/Hr (maximum the space
can support)
79,000 Btu/Hr (actual amount of
Btu/Hr used)
12"
The space in the example is a confined space because
the actual Btu/Hr used is more than the maximum
Btu/Hr the space can support. You must provide ad-
ditional fresh air. Your options are as follows:
A. Rework worksheet, adding the space of an adjoin-
ingroom. Iftheextraspaceprovidesanunconfined
space, remove door to adjoining room or add
ventilation grills between rooms. See Ventilation
Air From Inside Building.
Figure 2 - Ventilation Air from Inside
Building
Ventilation Air From Outdoors
Provide extra fresh air by using ventilation grills or
ducts. You must provide two permanent openings:
one within 12" of the ceiling and one within 12"
of the floor. Connect these items directly to the
outdoors or spaces open to the outdoors. These
spaces include attics and crawl spaces. Follow the
National Fuel Gas Code, ANSI Z223.1/NFPA 54,
Section 5.3, Air for Combustion and Ventilation for
required size of ventilation grills or ducts.
B. Vent room directly to the outdoors. See Ventila-
tion Air From Outdoors.
C. Install a lower Btu/Hr fireplace, if lower Btu/Hr
size makes room unconfined.
If the actual Btu/Hr used is less than the maximum
Btu/Hr the space can support, the space is an un-
confined space. You will need no additional fresh
air ventilation.
IMPORTANT: Do not provide openings for inlet
or outlet air into attic if attic has a thermostat-
controlled power vent. Heated air entering the attic
will activate the power vent.
WARNING: If the area in
which the heater may be oper-
ated is smaller than that defined
as an unconfined space or if the
building is of unusually tight
construction, provide adequate
combustion and ventilation air
byoneofthemethodsdescribed
in the National Fuel Gas Code,
ANSIZ223.1/NFPA54Section5.3
or applicable local codes.
Ventilated
Outlet
Attic
Air
Outlet
A
ir
To Attic
To
Crawl
Space
Inlet
Air
Ventilated
Crawl Space
Inlet Air
VENTILATION AIR
Ventilation Air From Inside Building
Figure 3 - Ventilation Air from Outdoors
This fresh air would come from an adjoining un-
confined space. When ventilating to an adjoining
unconfined space, you must provide two perma-
nent openings: one within 12" of the ceiling and
one within 12" of the floor on the wall connecting
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INSTALLATION
WARNING: Never install the
heater
NOTICE:Thisheaterisintended
for use as supplemental heat.
Use this heater along with your
primary heating system. Do not
install this heater as your pri-
mary heat source. If you have a
centralheatingsystem,youmay
run system’s circulating blower
while using log heater. This will
helpcirculatetheheatfromyour
logheaterthroughoutthehouse.
In the event of a power outage,
you can use this heater as your
primary heat source.
• in a bedroom or bathroom
unless installed as a vented
appliance (Variable Manually-
Controlled Models Only) (see
page 11)
• in a recreational vehicle
• where curtains, furniture,
clothing or other flammable
objectsarelessthan42inches
from the front, top or sides of
the heater
• in high traffic areas
• in windy or drafty areas
WARNING: A qualified ser-
vice person must install heater.
Follow all local codes.
CAUTION: This heater cre-
ates warm air currents. These
currents move heat to wall sur-
faces next to heater. Installing
heater next to vinyl or cloth wall
coverings or operating heater
where impurities (such as, but
not limited to, tobacco smoke,
aromatic candles, cleaning flu-
ids,oilorkerosenelamps,etc.)in
the air exist, may discolor walls
or cause odors.
NOTICE:Stateorlocalcodesmay
onlyallowoperationofthisappli-
ance in a vented configuration.
Check your state or local codes.
WARNING: Before installing
in a solid fuel burning fireplace,
the chimney flue and firebox
must be cleaned of soot, creo-
sote, ashes and loose paint by
a qualified chimney cleaner.
Creosote will ignite if highly
heated.Adirtychimneyfluemay
createanddistributesootwithin
house.Inspectchimneyflueand
firebox for damage. If damaged,
repair flue and firebox before
operating heater.
IMPORTANT: Vent-free heaters add moisture to
the air.Although this is beneficial, installing heater
in rooms without enough ventilation air may cause
mildew to form from too much moisture. See Air
for Combustion and Ventilation, page 5.
CHECK GAS TYPE
Use the correct gas type (natural or propane/LP)
for your unit. If your gas supply is not correct, do
not install heater. Call dealer where you bought
heater for proper type heater.
WARNING: This appliance
is equipped for (natural or pro-
pane/LP) gas. Field conversion
is not permitted.
WARNING: Seal any fresh
air vents or ash clean-out doors
located on floor or wall of fire-
place. If not, drafting may cause
pilot outage or sooting. Use a
heat-resistant sealant. Do not
seal chimney flue damper.
8
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INSTALLATION
Continued
Example
INSTALLATION AND CLEARANCES
(Vent-Free Operation Only)
WARNING: Maintain the
minimum clearances. If you
can, provide greater clearances
from floor, ceiling and adjoining
wall.
*
*Minimum 16 inches from Side Wall
Figure 4 - Minimum Clearance for
Combustible to Wall
MINIMUM FIREPLACE CLEARANCE
TO COMBUSTIBLE MATERIALS
Log Size
Side Wall
Ceiling
NOTICE:Manualcontrolheaters
maybeusedasaventedproduct.
Ifso,youmustalwaysrunheater
with chimney flue damper open.
If running heater with damper
open, noncombustible material
above fireplace opening is not
needed. Go to Installing Damper
Clamp Accessory for Vented
Operation, page 11.
18", 24", 30"
16"
42"
LOG SIZING REQUIREMENTS
Minimum Firebox
Log
Front Rear *
Size Height Depth Width Width
18"
24"
30"
17"
17"
17"
14"
14"
14"
24"
28"
34"
20"
21"
24"
* Measured at 14" depth.
Carefully follow the instructions below. This will
ensure safe installation into a masonry, UL127-
listed manufactured fireplace or certified vent-free
firebox.
Minimum Noncombustible Material
Clearances
If Not Using Mantel
Note: If using a mantel, proceed to If Using
Mantel, page 10. If not using a mantel, follow the
information below.
Minimum Clearances For Side
Combustible Material, Side Wall and
Ceiling
You must have noncombustible material(s) above
the fireplace opening. Noncombustible materials
(such as slate, marble, tile, etc.) must be at least
1/2 inch thick. With sheet metal, you must have
noncombustible material behind it. Noncombus-
tible material must extend at least 8" up (for all
models). If noncombustible material is less than
12", you must install the fireplace hood accessory
(24" and 30" models only). See Figure 5, page 10
for minimum clearances.
A. Clearances from the side of the fireplace
cabinet to any combustible material and wall
should follow diagram in Figure 4.
Example: The face of a mantel, bookshelf,
etc. is made of combustible material and
protrudes 3 1/2" from the wall. This combus-
tible material must be 4" from the side of the
fireplace opening (see Figure 4).
Note: When installing your gas logs into
a manufactured firebox, follow firebox
manufacturerʼs instructions for minimum
clearances to combustible materials.
IMPORTANT: If you cannot meet these minimum
clearances, you must operate heater with chimney
flue damper open. Go to Installing Damper Clamp
Accessory for Vented Operation, page 11.
B. Clearances from the top of the fireplace opening
to the ceiling should not be less than 42 inches.
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MANTEL CLEARANCES
INSTALLATION
In addition to meeting noncombustible material
clearances, you must also meet required clearances
between fireplace opening and mantel shelf. If
you do not meet the clearances in Figure 6 you
will need a hood.
Continued
If Using Mantel
You must have noncombustible material(s) above
the fireplace opening. Noncombustible materials
(such as slate, marble, tile, etc.) must be at least
1/2 inch thick. With sheet metal, you must have
noncombustible material behind it. Noncombus-
tible material must extend at least 8" up (for all
models). If noncombustible material is less than
12", you must install the fireplace hood accessory
(24" and 30" models only). Even if noncombus-
tible material is more than 12", you may need the
hood accessory to deflect heat away from your
mantel shelf. See Figure 5 and 6 and Figure 7 on
page 11 for minimum clearances.
Determining Minimum Mantel Clearance
If you meet minimum clearance between mantel
shelf and top of fireplace opening, a hood is not
required (see Figure 6).
Determining Minimum Mantel Clearance
When Using a Hood
If minimum clearances in Figure 6 are not met, you
must have a hood. When using a hood there are
still certain minimum mantel clearances required.
Follow minimum clearances shown in Figure 7,
page 11 when using hood.
Noncombustible Requirements for
Material
Distance (A)
Safe Installation
NOTICE: Surface temperatures
ofadjacentwallsandmantelsbe-
comehotduringoperation.Walls
and mantels above the firebox
may become hot to the touch.
If installed properly, these tem-
peratures meet the requirement
ofthenationalproductstandard.
Follow all minimum clearances
shown in this manual.
12" or more
Noncombustible material
okay.
Between 8"
and 12"
24", 30" or 36" Models:
Install fireplace hood
accessory (GA6050,
GA6052 or GA6053 see
Accessories, page 38).
18" Model: Noncombus-
tible material okay.
Less than 8"
Noncombustible material
must be extended to at
least 8". See Between 8"
and 12", above. If you
cannot extend material,
you must operate heater
with flue damper open.
Mantel Shelf
10"
8"
6"
Underside
of Mantel
Shelf
2 1/2"
All minimum
distances
are in inches
Heat Resistant
Material
Minimum
Log Set
(A)
Noncombustible
Material
(A)
24"/30"
Models
12"
8"
18" 20" 22" 24"
8"
14" 17" 20"
18" Model
Top of Fireplace
Opening
Minimum
Distances to
Underside of
Mantel
Noncombustible
Material Height
Figure 5 - Heat Resistant Material (Slate,
Marble, Tile, etc.) Above Fireplace
Figure 6 - Minimum Mantel Clearances
Without Using Hood
IMPORTANT: If you cannot meet these minimum
clearances, you must operate heater with chimney
flue damper open. Go to Installing Damper Clamp
Accessory for Vented Operation, page 11.
10
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INSTALLATION
Continued
NOTICE:Ifyourinstallationdoes
not meet the minimum clear-
ances shown, you must do one
of the following:
Hearth
Combustible
Material
5"
Min.
• operate the logs only with the
flue damper open
Figure 9 - Minimum Fireplace Clearances
Above Combustible Flooring
• raise the mantel to an accept-
able height
• remove the mantel
INSTALLING DAMPER CLAMP
ACCESSORY FOR VENTED
OPERATION
Mantel Shelf
Note: When used as a vented heater, appliance
must be installed only in a solid-fuel burning
fireplace with a working flue and constructed of
noncombustible material.
12"
10"
8"
6"
2 1/2"
Underside
of Mantel
Shelf
All minimum
distances are
in inches
If your heater is a manually-controlled model, you
may use this heater as a vented product. There
are three reasons for operating your heater in the
vented mode.
Minimum
Noncombustible
Material
Log Set
All
1
8"
12"
15"
18" 20"
Models
3
Min.
1. The fireplace does not meet the clearance
to combustibles requirements for vent-free
operation.
Top of
Fireplace
Opening
Hood
Distances to
Underside of
Mantel
(GA6050,
2. State or local codes do not permit vent-free
operation.
G
A
6
0
5
2
and
GA6053)
3. You prefer vented operation.
If reasons number 1 or 2 above apply to you, you
must permanently open chimney flue damper. You
must install the damper clamp accessory (to order,
see Accessories, page 38). This will insure vented
operation (see Figure 10). The damper clamp will
keep damper open. Installation instructions are
included with clamp accessory.
Figure 7 - Minimum Mantel Clearances
When Using Hood
FLOOR CLEARANCES
A. If installing appliance on the floor level, you
must maintain the minimum distance of 14"
to combustibles (see Figure 8).
Damper
Clamp
B. If combustible materials are less than 14" to
the fireplace, you must install appliance at
least 5" above the combustible flooring (see
Figure 9).
Damper
Damper
Clamp
Damper
Damper
Combustible
Material
14"
Min.
Masonry
Fireplace
Manufactured
Fireplace
Noncombustible
Material
Figure 8 - Minimum Fireplace Clearances
if Installed at Floor Level
Figure 10 - Attaching Damper Clamp
113097-01D
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INSTALLATION
CAUTION: Do not pick up
heater base assembly by the
burner. This could damage
heater. Only handle base as-
sembly by grates.
Continued
See chart below for minimum permanent flue
opening you must provide. Attach damper clamp
so the minimum permanent flue opening will be
maintained at all times.
Chimney
Height (ft.)
Minimum Permanent
Flue Opening (sq. in.)
IMPORTANT: Make sure the heater burners are
level. If heater is not level, heater will not work
properly. For thermostat models, avoid damage
to thermostat bulb. Avoid nicks or sharp bends
in thermostat bulb wire. Keep thermostat bulb
in mounting bracket until ready to mount base
to floor. See Optional Positioning Of Thermostat
Sensing Bulb, page 28.
6' to 15'
39 sq. inches
29 sq. inches
15' to 30'
Area of Various Standard
Round Flues
Diameter (in.)
Area (sq. in.)
5"
6"
7"
8"
20 sq. inches
29 sq. inches
39 sq. inches
51 sq. inches
Installation Items Needed
•
hardware package (provided with heater)
approved flexible gas hose (not provided) (if
allowed by local codes)
•
•
sealant resistant to propane (propane/LP) gas,
not provided
electric drill with 3/16" drill bit
flathead screwdriver
INSTALLING HEATER BASE
ASSEMBLY
•
•
CAUTION:Donotremovethe
dataplatesattachedtotheheater
base assembly. The data plates
contain important warranty and
safety information.
1. Apply pipe joint sealant lightly to male threads
of the fitting to be threaded into gas regulator.
Connect approved flexible gas hose to gas
regulator of heater (see Figure 11).
IMPORTANT: Hold gas regulator with
wrench when connecting flexible gas hose.
2. Locate masonry screws in hardware package.
3. Position heater base assembly in fireplace.
WARNING:You must secure
this heater to fireplace floor. If
not, heater will move when you
adjust controls. Moving heater
may cause a gas leak.
4. Placelogsintheirproperpositiononheaterbase,
see Installing Logs on page 16.
5. Center heater base and logs front-to-back and
side-to-side in fireplace.
6. Carefully remove logs without moving heater
base.
WARNING: If installing in a
sunken fireplace, special care
is needed. You must raise the
fireplace floor to allow access
to heater control panel. This
will insure adequate air flow
and guard against sooting and
controls being damaged. Raise
fireplacefloorwithnoncombus-
tiblematerial.Makesurematerial
is secure.
Flexible Gas Hose
(if allowed by local codes)
Heater Gas
Regulator
Fitting
Figure 11 - Attaching Flexible Gas Hose
to Heater Gas Regulator
12
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CONNECTING TO GAS SUPPLY
INSTALLATION
Continued
WARNING: This appliance
requires a 1/2" NPT (National
PipeThread)inletconnectionto
the pressure regulator.
7. Mark screw locations through holes in mount-
ing brackets (see Figure 12 and 13). If install-
ing in a brick-bottom fireplace, mark screw
locations in mortar joint of bricks.
8. Remove heater base from fireplace.
9. Drill holes at marked locations using 3/16"
drill bit.
WARNING: A qualified ser-
vicepersonmustconnectheater
to gas supply. Follow all local
codes.
10. Attach base assembly to fireplace floor using
two masonry screws (in hardware package)
(see Figure 12 or 13).
Masonry
Screw
CAUTION: Never connect
heaterdirectlytothepropane/LP
supply. This heater requires an
externalregulator(notsupplied).
Install the external regulator be-
tweentheheaterandpropane/LP
supply.
WARNING: Never connect
natural gas fireplace to private
(non-utility) gas wells. This
gas is commonly known as
wellhead gas.
Mounting
Bracket
Figure 12 - Attaching Base Assembly to
Fireplace Floor - Dual Burner Model
Masonry
Screw
Installation Items Needed
Before installing heater, make sure you have the
items listed below.
•
•
•
•
•
•
•
•
external regulator (supplied by installer)
piping (check local codes)
sealant (resistant to propane/LP gas)
equipment shutoff valve *
test gauge connection *
sediment trap
tee joint
Mounting
Bracket
pipe wrench
* A CSA design-certified equipment shutoff valve
with 1/8" NPT tap is an acceptable alternative to
test gauge connection. Purchase the optional CSA
design-certified equipment shutoff valve from your
dealer. See Accessories, page 38.
Figure 13 - Attaching Base Assembly to
Fireplace Floor - Single Burner Model
113097-01D
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We recommend that you install a sediment trap in
supply line as shown in Figure 15. Locate sediment
trap where it is within reach for cleaning. Install
in piping system between fuel supply and heater.
Locate sediment trap where trapped matter is not
likely to freeze. A sediment trap traps moisture and
contaminants. This keeps them from going into
heater controls. If sediment trap is not installed or
is installed wrong, heater may not run properly.
INSTALLATION
Continued
For propane/LP units, the installer must supply
an external regulator. The external regulator will
reduce incoming gas pressure. You must reduce
incoming gas pressure to between 11 and 14 inches
of water. If you do not reduce incoming gas pres-
sure, heater regulator damage could occur. Install
external regulator with the vent pointing down
as shown in Figure 14. Pointing the vent down
protects it from freezing rain or sleet.
CAUTION: Avoid damage
to regulator. Hold gas regulator
with wrench when connecting it
to gas piping and/or fittings.
CAUTION: Use only new,
black iron or steel pipe. Inter-
nally-tinned copper tubing may
be used in certain areas. Check
your local codes. Use pipe of
1/2" diameter or greater to allow
proper gas volume to heater. If
pipe is too small, undue loss of
volume will occur.
PROPANE/LP
From External
Regulator (11" W.C.**
to 14" W.C. Pressure)
NATURAL
From Gas Meter
(5" W.C.** to
10.5" W.C.
CSA Design-
Certified Equipment
Shutoff Valve With
1/8" NPT Tap*
Pressure)
Gas
Regulator
Installation must include an equipment shutoff
valve, unionandplugged1/8"NPTtap. LocateNPT
tap within reach for test gauge hook up. NPT tap
must be upstream from heater (see Figure 15).
3" Minimum
IMPORTANT:Install equipment valve in an acces-
sible location. The equipment shutoff valve is for
turning on or shutting off the gas to the appliance.
Approved Flexible
Gas Hose (if allowed
by local codes)
Tee
Joint Nipple
Pipe Cap
Check your building codes for any special re-
quirements for locating equipment shutoff valve
to fireplaces.
Sediment Trap
Figure 15 - Gas Connection
Apply pipe joint sealant lightly to male NPT
threads. This will prevent excess sealant from
going into pipe. Excess sealant in pipe could result
in clogged heater valves.
* Purchase the optional CSA design-certified
equipment shutoff valve from your dealer. See
Accessories, page 38.
** Minimum inlet pressure for purpose of input
adjustment.
WARNING: Use pipe joint
sealant that is resistant to liquid
petroleum (LP) gas.
CHECKING GAS CONNECTIONS
WARNING: Test all gas pip-
ing and connections, internal
and external to unit, for leaks
afterinstallingorservicing.Cor-
rect all leaks at once.
Propane/LP
Supply Tank
External
Regulator
Vent
Pointing
Down
WARNING:Neveruseanopen
flame to check for a leak. Apply a
noncorrosive leak detection fluid
toalljoints.Bubblesformingshow
a leak. Correct all leaks at once.
Figure 14 - External Regulator With Vent
Pointing Down
14
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3. Make sure control knob of heater is in the OFF
position.
INSTALLATION
Continued
4. Check all joints from equipment shutoff valve
to thermostat gas valve (Thermostat-Con-
trolled Models) or to control valve (Manu-
ally-Controlled Models) (see Figures 17 and
18). Apply noncorrosive leak detection fluid
to all joints. Bubbles forming show a leak.
CAUTION: Make sure exter-
nal regulator has been installed
between propane/LP supply and
heater.SeeguidelinesunderCon-
necting to Gas Supply, page 13.
5. Correct all leaks at once.
6. Light heater (see Operating Heater, page
19 [manually-controlled models] or page 21
[thermostatically-controlled models]). Check
all other internal joints for leaks.
PRESSURE TESTING GAS SUPPLY
PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG
(3.5 kPa)
7. Turn off heater (see To Turn Off Gas to Appli-
ance, page 20 [manually-controlled models] or
page 22 [thermostatically-controlled models]).
1. Disconnect appliance with its appliance main
gas valve (control valve) and equipment
shutoff valve from gas supply piping system.
Pressures in excess of 1/2 psig will damage
heater regulator.
Open
Equipment
Shutoff
Valve
2. Cap off open end of gas pipe where equipment
shutoff valve was connected.
3. Pressurize supply piping by either opening
propane/LP supply tank valve for propane/LP
gas or opening main gas valve located on or
near gas meter for natural gas or using com-
pressed air.
Closed
Figure 16 - Equipment Shutoff Valve
Equipment
Shutoff Valve
Propane/LP
Supply Tank
4. Check all joints of gas supply piping system.
Apply a noncorrosive leak detection fluid to
all joints. Bubbles forming show a leak.
5. Correct all leaks at once.
6. Reconnect heater and equipment shutoff valve
to gas supply. Check reconnected fittings for
leaks.
Test Pressures Equal To or Less Than
1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Figure 16).
2. Pressurize supply piping system by either
opening propane/LP supply tank valve for
propane/LP gas or opening main gas valve
located on or near gas meter for natural gas
or using compressed air.
Thermostat Gas Valve or
Control Valve Location
Figure 17 - Checking Gas Joints
(Propane/LP Gas Models)
Equipment
Shutoff Valve
3. Check all joints from gas meter to equipment
shutoff valve for natural gas or propane/LP
supply to equipment shutoff valve for pro-
pane/LP (see Figures 17 and 18). Apply
noncorrosive leak detection fluid to all joints.
Bubbles forming show a leak.
Gas Meter
4. Correct all leaks at once.
PRESSURE TESTING HEATER GAS
CONNECTIONS
1. Open equipment shutoff valve (see Figure 16).
2. Open main gas valve located on or near gas
meter for natural gas or open propane/LP
supply tank valve.
Thermostat Gas Valve or
Control Valve Location
Figure 18 - Checking Gas Joints (Natural
Gas Models)
113097-01D
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INSTALLATION
Front
Log (#1)
Continued
INSTALLING LOGS
CAUTION: After installa-
tion and periodically thereafter,
check to ensure that no flame
comes in contact with any log.
With the heater set to HI, check
toseeifflamescontactanylog.If
so, reposition logs according to
the log installation instructions
in this manual. Flames contact-
ing logs will create soot.
Grate
Fingers
Grate
Base
Figure 19 - Installing Front Log #1
(CCL3930PTB/NTB Shown)
WARNING: Failure to posi-
tion the parts in accordance
with these diagrams or failure
to use only parts specifically
approved with this heater may
result in property damage or
personal injury.
Middle
Log (#2)
Burner
Dual Burner Biltmore Split Oak Models
CCL3018PTA/NTA, CCL3924PTA/NTA,
CCL3930PTB/NTB
Each log is marked with a number. These numbers
will help you identify the log when installing. It
is very important to install these logs exactly as
instructed. Do not modify logs. Only use logs
supplied with heater.
U-Shaped Slot
Tab
Figure 20 - Installing Middle Log #2
(CCL3930PTB/NTB Shown)
1. Placethefrontlog(#1)onthegratefingers.Make
sure the front log rests firmly between the grate
fingers and the grate base (see Figure 19).
Pins
Rear
Log (#3)
2. Place the base of the middle log (#2) in the
U-shaped slots of the grate base. The cutout
on the right of the middle log should fit over
the burner (see Figure 20). Make sure the front
of the middle log is resting on the tabs of the
grate base.
Hole in
3. Locate pins on the bottom of back log (#3).
Slide these pins into the holes in the grate base
behind the burner (see Figure 21).
Grate Base
Burner
4. Locate holes on the bottom of crossover
log (#4). Slide front hole onto the left pin
(CCL3924PTA/NTA or CCL3930PTB/
NTB) or middle pin (CCL3018PA/NA or
CCL3018PTA/NTA) on the middle log (#2)
and the pin on the back log (#3). See Figure
22, page 17, for placement.
Figure 21 - Installing Rear Log #3
(CCL3930PTB/NTB Shown)
16
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Crossover
Log (#6)
INSTALLATION
Crossover
Log (#4)
Crossover
Log (#5)
Continued
5. ForCCL3924PTA/NTAandCCL3930PTB/NTB
Only: Locate pin and hole on the bottom of
crossover log (#5). Slide the pin into the hole
located in crossover log (#4). Slide the hole
onto the pin on front log (#1). See Figure 23.
Middle
Log (#2)
For CCL3018PA/NA and CCL3018PTA/NTA
Only:Locateholesonthebottomofcrossoverlog
(#5). Slide the holes over the left pins on middle
log (#2) and front log (#1). See Figure 24.
6. Locate holes on the bottom of crossover log
(#6). Slide these holes onto the right pins
located in middle log (#2) and front log
(#1). See Figure 25 for CCL3924PTA/NTA
or CCL3930PTB/NTB. See Figure 24 for
CCL3018PA/NA or CCL3018PTA/NTA.
Front
Log (#1)
Figure 24 - Installing Crossover Log
#5 and Log #6 (CCL3018PA/NA and
CCL3018PTA/NTA Only)
7. For CCL3930PTB/NTB only: Locate holes
on the bottom of crossover log (#7). Slide
onto the pins located in crossover log (#6)
and middle log (#2). See Figure 26.
Crossover
Log (#6)
8. Add lava rock around base of heater if de-
sired. Do not place any lava rock on logs or
burner.
Crossover
Log (#4)
6
Pins
Pins
Middle
Back Log
Log (#2)
(#3)
Middle
Front
Log (#1)
Log (#2)
Figure 25 - Installing Crossover Log #6
(CCL3930PTB/NTB Shown)
Crossover
Log (#7)
Holes
Figure 22 - Installing Crossover Log #4
(CCL3930PTB/NTB Shown)
Crossover
Log (#5)
7
Middle
Log (#2)
Crossover
Log (#4)
Crossover
Log (#6)
Pins
Figure 26 - Installing Crossover Log #7
(Model CCL3930PTB/NTB Only)
Front Log (#1)
Figure 23 - Installing Crossover Log #5
(CCL3930PTB/NTB Shown)
113097-01D
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INSTALLATION
Front Log
Continued
Single Burner Seasonal Oak Models
CRL2718PA/NA, CRL3124PA/NA
WARNING: Failure to posi-
tion the parts in accordance
with these diagrams or failure
to use only parts specifically
approved with this heater may
result in property damage or
personal injury.
Post
Grate
Fingers
Post
Base
Assembly
The Seasonal Oak Log Set is a reversible log set.
This means that the two bottom logs may be turned
to face either direction. The top logs, however,
must remain in the same position. Do not modify
logs. Only use logs supplied with heater.
Figure 28 - Installing Front Log
Left Crossover Log
1. Place the back log onto the back of the base as-
sembly. Make sure log sits forward against the
two posts in front of log (see Figure 27). This
log may be turned to face either direction.
Right
Crossover Log
2. Place front log onto grate on front of base as-
sembly. The log will fit down between grate
fingers and posts on front of base assembly
(see Figure 28). This log may be turned to
face either direction.
3. Place the left and right crossover logs on top
of the back log and front log. Make sure pins
on front and back are inserted into holes on
crossover logs (see Figure 29). Crossover logs
must be placed as shown in Figure 29 or the
holes will not seat onto the pins.
4. Add lava rock around base of heater if desired.
Do not put lava rock on logs or burner.
Back Log
Figure 29 - Installing Left and Right
Crossover Logs
Post
Base
Assembly
Post
Figure 27 - Installing Back Log
18
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LIGHTING
INSTRUCTIONS
OPERATING HEATER
MANUALLY-CONTROLLED
MODELS
WARNING
FOR YOUR SAFETY
• If fireplace has glass doors,
never operate this heater with
glass doors closed. If you op-
erateheaterwithdoorsclosed,
heat buildup inside fireplace
willcauseglasstoburst.Make
suretherearenoobstructions
across openings of fireplace.
• You must operate this heater
with a fireplace screen in
place. Make sure fireplace
screen is closed before run-
ning heater.
READ BEFORE LIGHTING
WARNING: If you do not fol-
low these instructions exactly,
a fire or explosion may result
causing property damage, per-
sonal injury or loss of life.
A. This appliance has a pilot which must be
lighted by hand. When lighting the pilot,
follow these instructions exactly.
B. BEFORE LIGHTING smell all around the
appliance area for gas. Be sure to smell next
to the floor because some gas is heavier than
air and will settle on the floor.
NOTICE:Duringinitialoperation
of new heater, burning logs will
give off a paper-burning smell.
Orange flame will also be pres-
ent. Open damper or window to
vent smell. This will only last a
few hours.
WHAT TO DO IF YOU SMELL GAS
•
•
Do not try to light any appliance.
Do not touch any electric switch; do not
use any phone in your building.
Immediately call your gas supplier
from a neighborʼs phone. Follow the
gas supplierʼs instructions.
•
•
If you cannot reach your gas supplier,
call the fire department.
Note: Home owners generally prefer to op-
erate their heater with the chimney damper
closed. This will put all the heat into the room.
However, there may be times you will desire
the full flames of the HI heat setting but will
find the heat output excessive. You can open
the chimney damper (if you have one) fully or
partially to release some of the heat.
C. Use only your hand to push in or turn the
gas control knob. Never use tools. If the
knob will not push in or turn by hand, donʼt
try to repair it, call a qualified service tech-
nician or gas supplier. Force or attempted
repair may result in a fire or explosion.
D. Do not use this appliance if any part has
been under water. Immediately call a
qualified service technician to inspect the
appliance and to replace any part of the
control system and any gas control which
has been under water.
WARNING: Damper handle
will be hot if heater has been
running.
1. STOP! Read the safety information in
column 1.
2. Make sure equipment shutoff valve is fully
open.
3. Press in and turn control knob clockwise
to the OFF position.
4. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor.
If you smell gas, STOP! Follow “B” in the
safety information, column 1. If you donʼt
smell gas, go to the next step.
113097-01D
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Ignitor
Electrode
OPERATING HEATER
Pilot Burner
Continued
5. Slightly depress and turn control knob
counterclockwise
to the PILOT
position. Press in control knob for five (5)
seconds (see Figure 30).
Note: You may be running this heater for
the first time after hooking up to gas sup-
ply. If so, the control knob may need to be
pressed in for 30 seconds or more. This will
allow air to bleed from the gas system.
Thermocouple
Figure 31 - Pilot
VARIABLE CONTROL
OPERATION
6. With control knob pressed in, press and
release ignitor button. This will light pilot.
The pilot is attached to the burner. If
needed, keep pressing ignitor button until
pilot lights.
The variable control valve can be set to any
heat setting and flame height desired, by simply
turning the control knob until that setting is
attained. Even the lowest setting provides re-
alistic, dancing yellow flames. Selecting higher
settings produces greater heat output. This
results in increased heating comfort.
Note: If pilot does not stay lit, contact a
qualified service person or gas supplier for
repairs. Until repairs are made, light pilot
with match. To light pilot with match, see
Manual Lighting Procedure.
CAUTION: Do not try to ad-
just heating levels by using the
equipment shutoff valve.
7. Keep control knob pressed in for 30 seconds
after lighting pilot. After 30 seconds, release
control knob.
Note: If pilot goes out, repeat steps 3
through 7. If control knob does not pop out
when released, contact a qualified service
person or gas supplier for repairs.
TO TURN OFF GAS
TO APPLIANCE
Shutting Off Heater
8. Slightly depress and turn control knob
counterclockwise
1. Press in and turn control knob clockwise
to desired heat-
to the HI position.
ing level. The burner(s) should light. Set
control knob to any heat level between HI
and LO.
2. Turn control knob clockwise
pilot position.
to the
3. Press in control knob and turn clockwise
to the OFF position.
WARNING: Do not operate
heater between PILOT and HI
positions.
Shutting Off Burner(s) Only (pilot stays lit)
1. Turn control knob clockwise
to the
HI position.
2. Press in and turn control knob clockwise
to the pilot position.
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 5 under Lighting
Instructions, pages 19 and 20.
2. Depress control knob and light pilot with
match.
Control Knob
Ignitor Button
3. Keep control knob pressed in for 30 seconds
after lighting pilot. After 30 seconds, release
control knob. Now follow step 8, under
Lighting Instructions, column 1.
Figure 30 - Control Knob and Ignitor
Button Location
20
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LIGHTING
INSTRUCTIONS
OPERATING HEATER
Continued
THERMOSTAT-CONTROLLED
MODELS
WARNING
• If fireplace has glass doors,
never operate this heater with
glass doors closed. If you op-
erateheaterwithdoorsclosed,
heat buildup inside fireplace
willcauseglasstoburst.Make
suretherearenoobstructions
across openings of fireplace.
• You must operate this heater
with a fireplace screen in
place. Make sure fireplace
screen is closed before run-
ning heater.
FOR YOUR SAFETY
READ BEFORE LIGHTING
WARNING: If you do not fol-
low these instructions exactly,
a fire or explosion may result
causing property damage, per-
sonal injury or loss of life.
A. This appliance has a pilot which must be
lighted by hand. When lighting the pilot,
follow these instructions exactly.
B. BEFORE LIGHTING smell all around the
appliance area for gas. Be sure to smell next
to the floor because some gas is heavier than
air and will settle on the floor.
NOTICE:Duringinitialoperation
of new heater, burning logs will
give off a paper-burning smell.
Orange flame will also be pres-
ent. Open damper or window to
vent smell. This will only last a
few hours.
WHAT TO DO IF YOU SMELL GAS
•
•
Do not try to light any appliance.
Do not touch any electric switch; do not
use any phone in your building.
Immediately call your gas supplier
from a neighborʼs phone. Follow the
gas supplierʼs instructions.
•
•
Note: Home owners generally prefer to op-
erate their heater with the chimney damper
closed. This will put all the heat into the room.
However, there may be times you will desire
the full flames of the HI heat setting but will
find the heat output excessive. You can open
the chimney damper (if you have one) fully or
partially to release some of the heat.
If you cannot reach your gas supplier,
call the fire department.
C. Use only your hand to push in or turn the
gas control knob. Never use tools. If the
knob will not push in or turn by hand, donʼt
try to repair it, call a qualified service tech-
nician or gas supplier. Force or attempted
repair may result in a fire or explosion.
D. Do not use this appliance if any part has
been under water. Immediately call a
qualified service technician to inspect the
appliance and to replace any part of the
control system and any gas control which
has been under water.
WARNING: Damper handle
will be hot if heater has been
running.
1. STOP! Read the safety information,
column 1.
2. Make sure equipment shutoff valve is fully
open.
3. Turn control knob clockwise
OFF position.
to the
4. Wait five (5) minutes to clear out any gas.
Then smell for gas, including near the floor.
If you smell gas, STOP! Follow “B” in the
safety information, column 1. If you donʼt
smell gas, go to the next step.
113097-01D
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TO TURN OFF GAS
TO APPLIANCE
OPERATING HEATER
Continued
Shutting Off Heater
Turn control knob clockwise
OFF position.
5. Turn control knob counterclockwise
to the PILOT position. Press in control
knob for five (5) seconds (see Figure 32).
to the
Note: You may be running this heater for
the first time after hooking up to gas sup-
ply. If so, the control knob may need to be
pressed in for 30 seconds or more. This will
allow air to bleed from the gas system.
Shutting Off Burners Only (pilot stays lit)
Turn control knob clockwise
PILOT position.
to the
THERMOSTAT
CONTROL OPERATION
•
If control knob does not pop out when
released, contact a qualified service
person or gas supplier for repairs.
The thermostat control knob can be set to any
comfort level between HI and LO. The ther-
mostat will gradually modulate the heat output
and flame height from higher to lower settings
or pilot, in order to maintain the comfort level
you select. The ideal comfort setting will vary
by household depending upon the amount of
space to be heated, the output of the central
heating system, etc.
6. With control knob pressed in, press and
release ignitor button. This will light pilot.
The pilot is attached to the front burner. If
needed, keep pressing ignitor button until
pilot lights.
Note: If pilot does not stay lit, contact a
qualified service person or gas supplier for
repairs. Until repairs are made, light pilot
with match. To light pilot with match, see
Manual Lighting Procedure.
Note: Selecting the HI setting with the control
knob will cause the burners to remain fully on,
without modulating down in most cases.
7. Keep control knob pressed in for30 seconds
after lighting pilot.After 30 seconds, release
control knob.
MANUAL LIGHTING
PROCEDURE
1. Follow steps 1 through 5 under Lighting
Instructions, pages 21 and 22.
Note: If pilot goes out, repeat steps 3
through 7. This heaterhas a safety interlock
system. Wait one (1) minute for system to
reset before lighting pilot again.
2. Depress control knob and light pilot with
match.
3. Keep control knob pressed in for30 seconds
after lighting pilot.After 30 seconds, release
control knob. Now follow step 8, under
Lighting Instructions, column 1.
8. Turncontrolknobcounterclockwise
to desired heating level. The burners should
light. Set control knob to any heat level
between HI and LO.
Ignitor Button
Control Knob
Figure 32 - Control Knob and Ignitor
Button Location
Ignitor
Electrode
Pilot Burner
Thermocouple
Figure 33 - Pilot
22
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INSPECTING BURNERS
CLEANING AND
MAINTENANCE
Check pilot flame pattern and burner flame pat-
terns often.
WARNING: Turn off heater
and let cool before cleaning.
PILOT FLAME PATTERN
Figure 34 showsacorrectpilotflamepattern. Figure
35 shows an incorrect pilot flame pattern. The incor-
rect pilot flame is not touching the thermocouple.
This will cause the thermocouple to cool. When the
thermocouple cools, the heater will shut down.
CAUTION: You must keep
control areas, burner and circu-
latingairpassagewaysofheater
clean. Inspect these areas of
heater before each use. Have
heater inspected yearly by a
qualifiedserviceperson. Heater
may need more frequent clean-
ing due to excessive lint from
carpeting, beddingmaterial, pet
hair, etc.
If pilot flame pattern is incorrect, as shown in
Figure 35
•
turn heater off (see To Turn Off Gas to Appli-
ance, page 20 [manually-controlled models] or
page 22 [thermostat-controlled models])
•
see Troubleshooting, page 25
Note: The pilot flame on natural gas units will
have a slight curve, but flame should be blue and
have no yellow or orange color.
Pilot Burner
WARNING: Failure to keep
the primary air opening(s) of
the burner(s) clean may result in
sooting and property damage.
Thermocouple
BURNER INJECTOR HOLDER AND
PILOT AIR INLET HOLE
Figure 34 - Correct Pilot Flame Pattern
Pilot Burner
The primary air inlet holes allow the proper amount
of air to mix with the gas. This provides a clean
burning flame. Keep these holes clear of dust, dirt,
lint and pet hair. Clean these air inlet holes prior to
each heating season. Blocked air holes will create
soot. We recommend that you clean the unit every
three months during operation and have heater
inspected yearly by a qualified service person.
Thermocouple
We also recommend that you keep the burner
tube and pilot assembly clean and free of dust and
dirt. To clean these parts we recommend using
compressed air no greater than 30 PSI. Your local
computer store, hardware store or home center
may carry compressed air in a can. You can use a
vacuum cleaner in the blow position. If using com-
pressed air in a can, please follow the directions on
the can. If you donʼt follow directions on the can,
you could damage the pilot assembly.
Figure 35 - Incorrect Pilot Flame Pattern
BURNER PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the
fitting at the entrance to the burner. These holes may
become blocked with dust, lint or pet hair. Periodi-
cally inspect these holes for any blockage and clean
as necessary. Blocked air holes will create soot.
MAIN BURNER
Periodically inspect all burner flame holes with the
heaterrunning. Allslottedburnerflameholesshould
be open with yellow flame present. All round burner
flame holes should be open with a small blue flame
present. Some burner flame holes may become
blocked by debris or rust, with no flame present. If
so, turn off heater and let cool. Remove blockage.
Blocked burner flame holes will create soot.
1. Shut off the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
113097-01D
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LOGS
CLEANING AND
•
If you remove logs for cleaning, refer to Install-
MAINTENANCE
ing Logs, page 16, to properly replace logs.
Continued
•
Replace log(s) if broken or chipped (dime-sized
or larger).
2. Inspect burner, pilot and primary air inlet holes
on injector holder for dust and dirt (see Figure
36).
MAIN BURNER
Periodically inspect all burner flame holes with
the heater running. All slotted burner flame holes
should be open with yellow flame present. All
round burner flame holes should be open with a
small blue flame present. Some burner flame holes
may become blocked by debris or rust, with no
flame present. If so, turn off heater and let cool.
Remove blockage. Blocked burner flame holes
will create soot.
3. Blow air through the ports/slots and holes in
the burner.
4. Check the injector holder located at the end
of the burner tube again. Remove any large
particles of dust, dirt, lint or pet hair with a
soft cloth or vacuum cleaner nozzle.
5. Blow air into the primary air holes on the
injector holder.
6. In case any large clumps of dust have now been
pushed into the burner repeat steps 3 and 4.
SERVICE HINTS
When Gas Pressure Is Too Low
Clean the pilot assembly also. A yellow tip on the
pilot flame indicates dust and dirt in the pilot as-
sembly. There is a small pilot air inlet hole about
two inches from where the pilot flame comes out
of the pilot assembly (see Figure 37). With the unit
off, lightly blow air through the air inlet hole. You
may blow through a drinking straw if compressed
air is not available.
•
•
•
•
pilot will not stay lit
burners will have delayed ignition
heater will not produce specified heat
for propane/LP units, propane/LP gas supply
may be low
You may feel your gas pressure is too low. If
so, contact your local propane/LP or natural gas
supplier.
Burner Tube
Injector Holder
TECHNICAL SERVICE
You may have further questions about installation,
operation or troubleshooting. If so, contact DESA
Heating Productsʼ Technical Service Department
at 1-866-672-6040. When calling please have your
model and serial numbers of your heater ready.
Primary Air
Inlet Holes
You can also visit DESAHeating Productsʼtechni-
Figure 36 - Injector Holder On Outlet
Burner Tube
Ports/Slots
Burner Tube
Pilot Assembly
Pilot Air
Inlet Hole
Figure 37 - Pilot Inlet Air Hole
24
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TROUBLESHOOTING
WARNING: Turn off heater and let cool before servicing. Only a
qualified service person should service and repair heater.
CAUTION: Never use a wire, needle or similar object to clean
ODS/pilot. This can damage ODS/pilot unit.
Note: All troubleshooting items are listed in order of operation.
OBSERVED PROBLEM POSSIBLE CAUSE
When ignitor button is pressed, 1. Ignitor electrode not con- 1. Reconnect ignitor cable
REMEDY
there is no spark at ODS/pilot
nected to ignitor cable
2. Ignitor cable pinched or wet
2. Free ignitor cable if pinched
by any metal or tubing. Keep
ignitor cable dry
3. Piezo ignitor nut is loose
3. Tightennutholdingpiezoignitor
to base panel of log set. Nut is
located behind base panel
4. Broken ignitor cable
5. Bad piezo ignitor
6. Ignitor electrode broken
4. Replace ignitor cable
5. Replace piezo ignitor
6. Replace pilot assembly
7. Ignitorelectrode positionedwrong 7. Replace pilot assembly
When ignitor button is pressed, 1. Gas supply turned off or equip- 1. Turn on gas supply or open
there is spark at ODS/pilot but
no ignition
ment shutoff valve closed
2. Control knob not in PILOT 2. Turn control knob to PILOT
position position
3. Control knob not pressed in 3. Press in control knob while in
while in PILOT position PILOT position
4. Air in gas lines when in- 4. Continue holding down con-
equipment shutoff valve
stalled
trol knob. Repeat igniting op-
eration until air is removed
5. Depleted gas supply (propane/ 5. Contact local propane/LP gas
LP only)
6. ODS/pilot is clogged
company
6. Clean ODS/pilot (see Cleaning
and Maintenance, page 23) or
replace ODS/pilot assembly
7. Gas regulator setting is not 7. Replace gas regulator
correct
ODS/pilot lights but flame 1. Control knob not fully pressed in 1. Press in control knob fully
goes out when control knob is 2. Control knob not pressed in 2. AfterODS/pilotlights,keepcon-
released
long enough
3. Equipment shutoff valve not 3. Fully open equipment shutoff
fully open valve
4. Pilot flame not touching ther- 4. A) Contact local propane/LP
trol knob pressed in 30 seconds
mocouple, which allows ther-
mocouple to cool, causing
pilot flame to go out. This
problem could be caused by
one or both of the following:
A) Low gas pressure
or natural gas company
B) Clean ODS/pilot (see
Cleaning and Maintenance,
page 23) or replace ODS/pilot
assembly
B) Dirty or partially clogged
ODS/pilot
5. Thermocouple connection 5. Hand tighten until snug, then
loose at control valve
6. Thermocouple damaged
7. Control valve damaged
tighten 1/4 turn more
6. Replace pilot assembly
7. Replace control valve
113097-01D
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TROUBLESHOOTING
Continued
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
Burner does light after ODS/ 1. Burner orifice clogged
pilot is lit
1. Clean burner (see Cleaning
and Maintenance, page 23)
or replace burner orifice
2. Inlet gas pressure is too low
2. Contact local propane/LP or
natural gas company
Delayed ignition of burner
1. Manifold pressure is too low 1. Contact local propane/LP or
natural gas company
2. Burner orifice clogged
2. Clean burner (see Cleaning
and Maintenance, page 23)
or replace burner orifice
Burner backfiring during 1. Burner orifice is clogged or 1. Clean burner (see Cleaning
combustion
damaged
and Maintenance, page 23)
or replace burner orifice
2. Damaged burner
3. Gas regulator defective
2. Replace damaged burner
3. Replace gas regulator
Slight smoke or odor during 1. Not enough air
initial operation
1. Check burner for dirt and de-
bris. If found, clean burner (see
Cleaning and Maintenance,
page 23)
2. Gas regulator defective
2. Replace gas regulator
3. Residues from manufacturing 3. Problem will stop after a few
processes and logs curing hours of operation
Moisture/condensation noticed 1. Not enough combustion/ven- 1. Refer to Air for Combustion
on windows
tilation air
and Ventilation requirements
(page 5)
Heater produces a whistling 1. Turning control knob to HI 1. Turn control knob to LO or
noise when burner is lit
or position 5 when burner is
cold
2. Air in gas line
position 1 and let warm up for a
minute
2. Operate burner until air is
removed from line. Have gas
line checked by local propane/
LP or natural gas company
3. Air passageways on heater 3. Observe minimum installa-
blocked tion clearances (see page 9)
4. Dirty or partially clogged 4. Clean burner (see Cleaning
burner orifice
and Maintenance, page 23)
or replace burner orifice
White powder residue forming 1. When heated, vapors from 1. Turn heater off when using
withinburnerboxoronadjacent
walls or furniture
furniture polish, wax, carpet
cleaners, etc. may turn into
white powder residue
furniture polish, wax, carpet
cleaners or similar products
Heater produces a clicking/tick- 1. Metal expanding while heating 1. Thisiscommonwithmostheat-
ing noise just after burner is lit
or shut off
or contracting while cooling
ers.Ifnoiseisexcessive,contact
qualified service person
26
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TROUBLESHOOTING
Continued
WARNING: If you smell gas
• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning supplies, paint,
paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc., create fumes. These
fumes may mix with combustion air and create odors. These odors will disappear over time.
OBSERVED PROBLEM POSSIBLE CAUSE
REMEDY
Heater produces unwanted 1. Heater burning vapors from 1. Open window and ventilate
odors
paint, hair spray, glues, clean-
ers, chemicals, new carpet,
etc. (See IMPORTANT state-
ment above)
2. Gas leak. See Warning
statement above
room. Stop using odor caus-
ing products while heater is
running
2. Locate and correct all leaks
(see Checking Gas Connec-
tions, page 14)
Heater shuts off in use 1. Not enough fresh air is avail- 1. Open window and/or door for
(ODS operates) temperature
drops to a lower than ideal level 2. Low line pressure
before log set comes back on
able
ventilation
2. Contact local propane/LP or
natural gas company
3. ODS/pilot is partially 3. CleanODS/pilot(seeCleaning
clogged and Maintenance, page 23)
Gas odor even when control 1. Gas leak. See Warning 1. Locate and correct all leaks
knob is in OFF position
statement above
(see Checking Gas Connec-
tions, page 14)
2. Replace control valve
2. Control valve defective
Gas odor during combustion
1. Foreign matter between con- 1. Take apart gas tubing and
trol valve and burner remove foreign matter
2. Gas leak. See Warning 2. Locate and correct all leaks
statement above
(see Checking Gas Connec-
tions, page 14)
Logs set cycles to pilot, but 1. Thermostat sensing bulb needs 1. Reposition thermostat sensing
room
to be repositioned
bulb (see Optional Positioning
of Thermostat Sensing Bulb,
beginning on page 28
113097-01D
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OPTIONAL POSITIONING
OF THERMOSTAT
SENSING BULB
FOR MASONRY AND FACTORY-
BUILT METAL FIREPLACE
If your log set cycles to pilot, but the room tem-
perature drops to a lower than ideal comfort level
before the log set comes back on, you may want
to reposition the thermostat sensing bulb.
Figure 39 - Adhesive-backed Mounting Clip
Thermostat
Capillary
Screw
Retaining
Clamp
The thermostat sensing bulb is located near the
gas valve assembly on the mounting bracket.
This location allows the thermostat to keep the
room temperature at an ideal comfort level for
most fireplace applications. For positioning the
thermostat sensing bulb elsewhere, an adhesive-
backed mounting clip is available.
Thermostat
Sensing
Bulb
Tools needed: 1/4" hex driver or socket
Figure 40 - Removing Thermostat
Sensing Bulb
1. Remove logs. Locate the gas valve assembly
and thermostat sensing bulb (see Figure 38).
2. With 1/4" hex driver or socket, loosen the ther-
mostat screw. Carefully slide the thermostat
sensing bulb out of the retaining clamp (see
Figure 40).
Thermostat
Sensing Bulb
Adhesive-backed
Mounting Clip
Note: Do not remove the screw. Make sure
you tighten the screw after removing the
thermostat sensing bulb.
IMPORTANT: Do not force or bend the
thermostat sensing bulb or capillary.
Figure 41- Locating Thermostat Sensing
Bulb on Masonry Fireplace
3. The thermostat sensing bulb may be located to
thelowerrightfrontsideoffireplace. Determine
location of sensing bulb, but do not mount sens-
ingbulbuntilstep4. If you have a masonry fire-
place, see Figure 41 for location. If you have
a factory-built metal fireplace, see Figure 42
for location. If your fireplace has glass doors,
position sensing bulb directly behind door gap
on right bottom side (see Figure 43).
Thermostat
Sensing Bulb
Adhesive-
backed
Mounting Clip
Figure 42 - Locating Thermostat Sensing
Bulb on Factory-built Metal Fireplace
Gas Valve
Assembly
Thermostat
Sensing Bulb
Adhesive-backed
Mounting Clip
Mounting
Bracket
Thermostat
Sensing
Bulb
Glass Doors
Figure 38 - Location of Gas Valve
Assembly and Thermostat Sensing Bulb
Figure 43 - Installing Thermostat Sensing
Bulb Behind Glass Doors
28
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OPTIONAL POSITIONING
OF THERMOSTAT
Thermostat
Sensing Bulb
Adhesive-backed
Mounting Clip
SENSING BULB
Continued
4. The mounting clip must be a minimum of 3"
from bottom of fireplace to prevent crimping
of capillary. Once you have decided on a
location, clean the area thoroughly. Remove
the paper backing from the adhesive on back
of mounting clip. Press the clip into the new
location so that the thermostat sensing bulb
will be positioned vertically with the capil-
lary at the bottom (see Figure 44). Slide the
thermostat sensing bulb into the clip.
Capillary
Do Not Crimp
Capillary
Figure 44 - Positioning the Thermostat
Sensing Bulb in the Vertical Position
with the Capillary at the Bottom
IMPORTANT: Do not crimp capillary.
SPECIFICATIONS
DUAL BURNER BILTMORE SPLIT OAK MODELS
CCL3018PTA
CCL3924PTA
CCL3930PTB
Btu (Variable)
Type Gas
16,000/30,000
20,000/39,000
20,000/39,000
Propane/LP
Piezo
Propane/LP
Piezo
Propane/LP
Piezo
Ignition
Manifold Pressure
8.0" W.C.
8.0" W.C.
8.0" W.C.
Inlet Gas Pressure (in. of water)
Maximum
Minimum*
14"
11"
14"
11"
14"
11"
Shipping Weight
61 lbs.
66 lbs.
70 lbs.
* For the purpose of input adjustment
CCL3018NTA
CCL3924NTA
CCL3930NTB
Btu (Variable)
Type Gas
16,000/30,000
20,000/39,000
20,000/39,000
Natural
Natural
Piezo
Natural
Piezo
Ignition
Piezo
Manifold Pressure
3.5" W.C.
3.5" W.C.
3.5" W.C.
Inlet Gas Pressure (in. of water)
Maximum
Minimum*
10.5"
5"
10.5"
5"
10.5"
5"
Shipping Weight
61 lbs.
66 lbs.
70 lbs.
* For the purpose of input adjustment
SINGLE BURNER SEASONAL OAK MODELS
CRL2718PA CRL2718NA CRL3124PA CRL3124NA
Btu (Variable)
Type Gas
16,000/27,500 16,000/27,500 16,000/31,500 16,000/31,500
Propane/LP
Piezo
Natural
Piezo
Propane/LP
Piezo
Natural
Piezo
Ignition
Manifold Pressure
8.0" W.C.
3.5" W.C.
8.0" W.C.
3.5" W.C.
Inlet Gas Pressure (in. of water)
Maximum
Minimum*
14"
11"
10.5"
5"
14"
11"
10.5"
5"
Shipping Weight
49 lbs.
49 lbs.
53 lbs.
53 lbs.
* For the purpose of input adjustment
113097-01D
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ILLUSTRATED PARTS BREAKDOWN
VARIABLE MANUALLY-CONTROLLED BILTMORE SPLIT OAK MODELS
CCL3018PA, CCL3018NA, CCL3924PA AND CCL3924NA
1
4
5
2
6
20
18
12
23
19
3
11
10
13
8
7
21
9
21
24
14
18
22
19
17
15
16
21
30
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PARTS LIST
VARIABLE MANUALLY-CONTROLLED BILTMORE SPLIT OAK MODELS
This list contains replaceable parts used in your heater. When ordering parts, follow the instructions
listed under Replacement Parts on page 38 of this manual.
KEY
PART NUMBER
NO. CCL3018PA CCL3018NA CCL3924PA CCL3924NA DESCRIPTION
QTY.
1
2
3
4
111342-03 111342-03 111342-02 111342-02 Back Log (#1)
111341-03 111341-03 111341-02 111341-02 Middle Log (#2)
111340-03 111340-03 111340-02 111340-02 Front Log (#3)
111343-03 111343-03 111343-02 111343-02 Left Back
1
1
1
Crossover Log (#4)
111344-02 111344-02 111344-01 111344-01 Left Top
Crossover Log (#5)
111345-02 111345-02 111345-02 111345-02 Right Bottom
Crossover Log (#6)
1
1
5
6
1
1
1
1
1
1
1
1
1
1
1
1
1
1
1
8
1
2
1
7
102844-02 102844-02 102844-01 102844-01 Lower Bracket
098867-10 098867-14 098867-10 098867-14 Gas Regulator
102798-01 102798-01 102798-01 102798-01 Inlet Tube
102779-04 102779-03 102779-02 102779-01 Outlet Burner Tube
099056-19 099056-26 099056-17 099056-16 Burner Orifice Injector
111124-01 111124-01 111124-01 111124-01 Burner Retainer Spring
102980-01 102980-01 102772-01 102772-01 Burner
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
102568-08 102568-07 102568-06 102568-05 Control Valve
098508-01 098508-01 098508-01 098508-01 Valve Retainer Nut
098354-01 098354-01 098354-01 098354-01 Control Knob
102445-01 102445-01 102445-01 102445-01 Piezo Ignitor
099387-08 099387-08 099387-08 099387-08 Pilot Tube
098271-10 098271-10 098271-10 098271-10 Ignitor Cable
104286-01 104285-01 104286-01 104285-01 ODS Pilot
M11084-38 M11084-38 M11084-38 M11084-38 Hex Screw, #8-18 x .38
098276-01 098276-01 098276-01 098276-01 Hex Head Plug, 1/8 NPT
098249-01 098249-01 098249-01 098249-01 Nut, M5
**
**
**
**
Painted Base Assembly
PARTS AVAILABLE — NOT SHOWN
100563-01 100563-01 100563-01 100563-01 Warning Plate
101055-02 101055-02 101055-02 101055-02 Lighting Instructions
Plate
1
1
1
1
1
1
1
100565-01 100565-01 100565-01 100565-01 Warning Plate Fastener
100639-01 100639-01 100639-01 100639-01 Caution Decal
101449-04 101449-04 101449-04 101449-04 Control Position Decal
101137-02 101137-02 101137-02 101137-02 Hardware Kit
GA6060
GA6060
GA6060
GA6060
Lava Rock
** Not a field replaceable part.
113097-01D
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ILLUSTRATED PARTS BREAKDOWN
THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS
CCL3018PTA AND CCL3018NTA
2
5
3
1
4
22
20
14
24
21
13
12
15
6
9
11
16
10
8
23
17
23
23
18
7
21
19
23
32
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PARTS LIST
THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS
This list contains replaceable parts used in your heater. When ordering parts, follow the instructions
listed under Replacement Parts on page 38 of this manual
KEY
PART NUMBER
CCL3018NTA DESCRIPTION
NO. CCL3018PTA
QTY.
1
111340-03
111341-03
111342-03
111343-03
111344-02
111345-02
**
111340-03
111341-03
111342-03
111343-03
111344-02
11345-02
**
Front Log (#1)
1
1
1
1
1
1
1
1
2
1
1
1
1
1
1
1
1
1
1
1
1
1
15
2
2
Middle Log (#2)
3
Back Log (#3)
4
Left Back Crossover Log (#4)
Left Top Crossover Log (#5)
Right Bottom Crossover Log (#6)
Painted Base Assembly
Lower Bracket
5
6
7
8
102844-02
099211-01
098867-10
102810-03
102983-06
099056-19
111124-01
102980-01
101329-22
102979-02
098544-01
102445-01
099387-09
098271-10
104286-01
M11084-38
098249-01
102844-02
099211-01
098867-14
102810-03
111331-08
099056-26
111124-01
102980-01
101329-21
102979-02
098544-01
102445-01
099387-09
098271-10
104285-01
M11084-38
098249-01
9
Hex Screw, 10-16 x 2.50
Gas Regulator
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
Inlet Tube
Outlet Burner Tube
Burner Orifice Injector
Burner Retainer Spring
Burner
Thermostat Gas Valve Assembly
Thermostat Bracket
Thermostat Clip
Piezo Ignitor
Pilot Tube
Ignitor Cable
ODS Pilot
Hex Screw, #8-18 x .38
Nut, M5
PARTS AVAILABLE — NOT SHOWN
100563-01
101054-01
100565-01
100639-01
101137-02
GA6060
100563-01
101054-01
100565-01
100839-01
101137-02
GA6060
Warning Plate
1
1
1
1
1
1
Lighting Instructions Plate
Warning Plate Fastener
Caution Decal
Hardware Kit
Lava Rock
** Not a field replaceable part.
113097-01D
33
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ILLUSTRATED PARTS BREAKDOWN
THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS
CCL3924PTA, CCL3924NTA, CCL3930PTB AND CCL3930NTB
Peg positions
vary according
to model.
2
5
1
4
22
20
14
24
21
13
7
6
12
15
25
11
16
10
8
23
17
23
23
18
9
21
19
23
34
113097-01D
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PARTS LIST
THERMOSTATICALLY-CONTROLLED BILTMORE SPLIT OAK MODELS
This list contains replaceable parts used in your heater. When ordering parts, follow the instructions
listed under Replacement Parts on page 38 of this manual.
KEY
PART NUMBER
NO. CCL3924PTA CCL3924NTA CCL3930PTB CCL3930NTB DESCRIPTION
QTY.
1
2
3
4
111340-02 111340-02 111340-01 111340-01 Front Log (#1)
111341-02 111341-02 111341-01 111341-01 Middle Log (#2)
111342-02 111342-02 111342-01 111342-01 Back Log (#3)
1
1
1
111343-02 111343-02 111343-01 111343-01 Left Back Crossover
Log (#4)
1
1
5
6
111344-01 111344-01 111344-01 111344-01 Left Top Crossover Log (#5)
111345-02 111345-02 111345-01 111345-01 Right Bottom
Crossover Log (#6)
1
____
____
7
111346-01 111346-01 Right Top Crossover
Log (#7)
1
1
1
1
1
1
1
1
1
8
9
102844-01 102844-01 102844-01 102844-01 Lower Bracket
** ** ** ** Painted Base Assembly
10 098867-10 098867-14 098867-10 098867-14 Gas Regulator
11 102810-03 102810-03 102810-03 102810-03 Inlet Tube
12 102983-02 102983-01 102983-02 102983-01 Outlet Burner Tube
13 099056-17 099056-16 099056-17 099056-16 Burner Orifice Injector
14 111124-01 111124-01 111124-01 111124-01 Burner Retainer Spring
15 102772-01 102772-01 102772-01 102772-01 Burner
16 101329-19 101329-20 101329-19 101329-20 Thermostat Gas Valve
Assembly
1
1
17 102979-01 102979-01 102979-01 102979-01 Thermostat Bracket
18 098544-01 098544-01 098544-01 098544-01 Thermostat Clip
19 102445-01 102445-01 102445-01 102445-01 Piezo Ignitor
20 099387-09 099387-09 099387-09 099387-09 Pilot Tube
21 098271-10 098271-10 098271-10 098271-10 Ignitor Cable
22 104286-01 104285-01 104286-01 104285-01 ODS Pilot
23 M11084-38 M11084-38 M11084-38 M11084-38 Hex Screw, #8-18 x .38
24 098249-01 098249-01 098249-01 098249-01 Nut, M5
25 099211-01 099211-01 099211-01 099211-01 Hex Screw, 10-16 x 2.50
PARTS AVAILABLE — NOT SHOWN
1
1
1
1
1
12
2
2
100563-01 100563-01 100563-01 100563-01 Warning Plate
101054-01 101054-01 101054-01 101054-01 Lighting Instructions Plate
100565-01 100565-01 100565-01 100565-01 Warning Plate Fastener
100639-01 100639-01 100639-01 100639-01 Caution Decal
101137-02 101137-02 101137-02 101137-02 Hardware Kit
1
1
1
1
1
1
GA6060
____
GA6060
____
GA6060
GA6060
Lava Rock
102030-01 102030-01 Auxiliary Thermostat
Mounting Clip
1
** Not a field replaceable part.
113097-01D
35
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ILLUSTRATED PARTS BREAKDOWN
VARIABLE MANUALLY-CONTROLLED SEASONAL OAK MODELS
CRL2718PA, CRL2718NA, CRL3124PA AND CRL3124NA
3B
3A
1
2
20
18
17
19
10
11
12
9
8
7
5
6
6
4
13
18
21
6
19
16
14
15
36
113097-01D
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PARTS LIST
VARIABLE MANUALLY-CONTROLLED SEASONAL OAK MODELS
This list contains replaceable parts used in your heater. When ordering parts, follow the instructions
listed under Replacement Parts on page 38 of this manual.
KEY
PART NUMBER
NO. CRL2718PA CRL2718NA CRL3124PA CRL3124NA DESCRIPTION
QTY.
1
2
113551-01 113551-01 113551-02 113551-02 Back Log (#1)
113552-01 113552-01 113552-02 113552-02 Front Log (#2)
1
1
1
1
1
1
3A 113553-01 113553-01 113553-01 113553-01 Left Crossover Log (#3A)
3B 113554-01 113554-01 113554-01 113554-01 Right Crossover Log (#3B)
4
5
6
**
**
**
**
Painted Base Assy
102844-01 102844-01 102844-01 102844-01 Lower Bracket
M11084-38 M11084-38 M11084-38 M11084-38 Screw, Hex Head
(#8-18 x .38)
8
1
1
1
1
1
1
1
1
1
1
2
1
1
1
1
7
8
9
098867-10 098867-14 098867-10 098867-14 Gas Regulator
102780-05 102780-05 102780-05 102780-05 Outlet Burner Tube
102798-01 102798-01 102798-01 102798-01 Inlet Tube
10 099056-21 099056-20 099056-19 099056-18 Burner Orifice Injector
11 111124-01 111124-01 111124-01 111124-01 Burner Retainer Spring
12 102963-02 102963-02 102773-03 102773-03 Burner
13 102568-08 102568-07 102568-08 102568-07 Control Valve
14 098508-01 098508-01 098508-01 098508-01 Valve Retainer Nut
15 098354-01 098354-01 098354-01 098354-01 Control Knob
16 102445-01 102445-01 102445-01 102445-01 Piezo Ignitor
17 098249-01 098249-01 098249-01 098249-01 Nut, M5
18 099387-08 099387-08 099387-08 099387-08 Pilot Tube
19 098271-10 098271-10 098271-10 098271-10 Ignitor Cable
20 104286-01 104285-01 104286-01 104285-01 ODS Pilot
21 098276-01 098276-01 098276-01 098276-01 Hex Head Plug, 1/8" NPT
PARTS AVAILABLE — NOT SHOWN
100563-01 100563-01 100563-01 100563-01 Warning Plate
1
101055-02 101055-02 101055-02 101055-02 Lighting Instructions
Plate
1
1
1
1
1
1
100565-01 100565-01 100565-01 100565-01 Warning Plate Fastener
100639-01 100639-01 100639-01 100639-01 Caution Decal
101449-04 101449-04 101449-04 101449-04 Control Position Decal
101137-02 101137-02 101137-02 101137-02 Hardware Kit
GA6060
GA6060
GA6060
GA6060
Lava Rock
** Not a field replaceable part.
113097-01D
37
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REPLACEMENT PARTS
ACCESSORIES
Note: Use only original replacement parts. This Purchase these fireplace accessories from your lo-
will protect your warranty coverage for parts cal dealer. If they can not supply these accessories,
replaced under warranty.
call DESA Heating ProductsʼSales Department at
1-866-672-6040 for referral information. You can
also write to the address listed on the back page
of this manual.
PARTS UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼt supply original replacement part(s), contact
your nearest Parts Central (see page 39) or call
DESAHeating ProductsʼTechnicalServiceDepart-
ment at 1-866-672-6040 for referral information.
When calling DESA Heating Products, have ready
•
•
•
•
•
•
your name
your address
model and serial numbers of your heater
how heater was malfunctioning
type of gas used (propane/LP or natural gas)
purchase date
EQUIPMENT SHUTOFF VALVE
GA5010
For all models. Equipment shutoff valve with 1/8"
Usually, we will ask you to return the part to
the factory.
NPT tap. Fits 1/2" NPT pipe.
PARTS NOT UNDER WARRANTY
Contact authorized dealers of this product. If they
canʼtsupplyoriginalreplacementpart(s),contactyour
nearest Parts Central (see page 39) or call DESA
Heating Products at 1-866-672-6040 for referral
information.
When calling DESA Heating Products, have ready
FIREPLACE HOOD
GA6050 (Black)
GA6052 (Brass)
•
•
model number of your heater
the replacement part number
GA6053 (Antique Brass)
For all models. Helps deflect heat away from
mantel or wall above fireplace.
INFORMATION VIDEO - 108917-01
For all models. A care and maintenance video is
available by calling 1-866-672-6040.You may also
email your request to
DAMPER CLAMP - GA6080
(Not Shown)
Permanently opens chimney flue damper for
vented operation. Can be used only with non-
thermostat accessories.
LAVA ROCK - GA6060
(Not Shown)
For all models. Order when additional rock is
desired. (2 lb. bag)
38
113097-01D
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PARTS CENTRAL
These Parts Centrals are privately owned businesses. They have agreed to support our customerʼs needs
by providing original replacement parts and accessories.
Tools & Equipment Co.
5 Manila Ave
Washer Equipment Co.
1715 Main Street
Hamden, CT 06514-0322
1-800-397-7553
203-248-7553
Kansas City, MO 64108-2195
KS, MO, AR
816-842-3911
Portable Heater Parts
342 N. County Rd. 400 East
Valparaiso, IN 46383-9704
219-462-7441
East Coast Energy
10 East Route 36
W. Long Branch, NJ 07764
732-870-8809
1-800-755-8809
1-888-619-7060
21st Century
FBD
2950 Fretz Valley Road
Perkasie, PA 18944-4034
215-795-0400
1349 Adams Street
Bowling Green, KY 42103-3414
270-846-1199
800-325-4828
1-800-654-8534
Fax: 1-800-846-0090
Laporte’s Parts & Service
2444 N. 5th Street
Hartsville, SC 29550-7704
843-332-0191
Parts Department
Master Parts Dist.
1251 Mound Ave. NW
Grand Rapids, MI 49504-2672
616-791-0505
1-800-446-1446
Cans Unlimited
P.O. Box 645
Taylor, SC 29687-0013
803-879-3009
1-800-845-5301
113097-01D
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WARRANTY INFORMATION
KEEP THIS WARRANTY
Model
Serial No.
Date Purchased
Always specify model and serial numbers when communicating with the factory.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable is our
standard written warranty. We make no other warranty, expressed or implied.
LIMITED WARRANTY
COMFORT GLOW VENT-FREE GAS LOG HEATERS
DESA Heating Products warrants this product to be free from defects in materials and components for two (2)
years from the date of first purchase, provided that the product has been properly installed, operated and maintained
in accordance with all applicable instructions. To make a claim under this warranty the Bill of Sale or cancelled
check must be presented.
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s) required
to restore this heater to proper operating condition and an allowance for labor when provided by a DESA Heating
ProductsAuthorized Service Center. Warranty part(s) MUST be obtained through authorized dealers of this product
and/or DESAHeating Products who will provide original factory replacement parts. Failure to use original factory
replacement parts voids this warranty. The heater MUST be installed by a qualified installer in accordance with
all local codes and instructions furnished with the unit.
This warranty does not apply to parts that are not in original condition because of normal wear and tear or parts
that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects caused by
improper installation. Travel, diagnostic cost, labor, transportation and any and all such other costs related to
repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE
OF THE PRODUCT; THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED WAR-
RANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES, INCLUDING WAR-
RANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO TWO (2) YEARS
ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE; AND DESA HEATING PRODUCTSʼ
LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND DESA HEAT-
ING PRODUCTS SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING
INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of
incidental or consequential damages, so the above limitation on implied warranties or exclusion or limitation on
damages may not apply to you.
This warranty gives you specific legal rights and you may also have other rights that vary from state to state.
For information about this warranty write:
2701 Industrial Drive
P.O. Box 90004
Bowling Green, KY 42102-9004
113097-01
Rev. D
06/05
113097 01
NOT A UPC
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