Fourth Generation Versatile Interface Processor
(VIP4) Installation and Configuration Guide
Product Numbers: VIP4-50=, VIP4-80=, MEM-VIP4-64M-SD=, MEM-VIP4-128M-SD=, MEM-VIP4-256M-SD=
Introduction
This guide provides instructions for installing, configuring, and maintaining the fourth-generation
Versatile Interface Processor (VIP4). The VIP4 operates with the Cisco 7505, Cisco 7507, Cisco
7507-MX, Cisco 7513, Cisco 7513-MX, and the Cisco 7576 routers with the Route Switch Processor
(RSP1, RSP2, RSP4, RSP4+, or RSP8), and with the Cisco 7000 series routers using the 7000 Series
Route Switch Processor (RSP7000) and 7000 Series Chassis Interface (RSP7000CI). See the “Software
Requirements” section on page 9 for specific compatibility requirements.
The VIP4 supports online insertion and removal (OIR), which allows you to remove and replace a VIP4
without first shutting down the system. Online insertion and removal maximizes router availability by
letting you add or remove VIP4s during system operation. See the “Guidelines for VIP4 Removal and
Installation” section on page 15 for more information on removing and installing the VIP4.
The VIP4 supports LAN and WAN port adapters (PAs), including Fast Ethernet, T1/E1, High-Speed
Serial Interface (HSSI), T3/E3, T3/E3 ATM, multichannel T1/E1, multichannel T3/E3, OC-3 ATM,
The VIP4 port adapters do not support OIR, so when removing or inserting a port adapter, the system
must be shut down first. The VIP42 must be removed from its interface processor slot before removing
or installing a port adapter.
For complete descriptions of interface subcommands and the configuration options available for
VIP4-related interfaces, refer to the configuration note for each of the port adapters installed on your
VIP4 and to the appropriate Cisco IOS software configuration publications. (See the “Related
Co rp o ra t e He a d q u a rt e rs :
Cis c o S ys t e m s , In c ., 1 7 0 We s t Ta s m a n Drive , S a n J o s e , CA 9 5 1 3 4 -1 7 0 6 US A
Copyright © 2002. Cisco System s, Inc. All rights reserved.
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VIP4 Overview
•
•
Port adapters/interface processors/service adapters:
For port adapter information and maintenance information, refer to the specific port adapter
installation and configuration guide. See the port adapter index online at
To view Cisco documentation or obtain general information about the documentation, refer to the
following sources:
–
–
–
VIP4 Overview
This section describes the VIP4 and discusses VIP4-specific features and functions, such as:
•
•
•
•
•
What is the VIP4?
The VIP4 is the fourth generation of Versatile Interface Processors for use with Cisco 7500 or
Cisco 7000 series routers. The VIP4 installs in any interface processor slot on your router, as noted
below:
•
•
•
•
•
•
Slots 0, 1, 2, 3, or 4 in the Cisco 7000 router
Slots 0, 1, or 2 in the Cisco 7010 router
Slots 0, 1, 2, or 3 of the Cisco 7505 router
Slots 0, 1, 4, 5, or 6 of the Cisco 7507 router
Slots 0, 1, 2, 3, 4, or 5, and 8, 9, 10, 11, or 12 of the Cisco 7513 router
Slots 0, 1, 2, 3, 4, or 5 of Router A, and slots 8, 9, 10, 11, or 12 of Router B in the Cisco 7576 router
For more information on interface processor slots on your router, refer to the Cisco 7500 Series
Installation and Configuration Guide or the appropriate Quick Start Guide for the Cisco 7500 series
routers, or refer to Cisco 7000 Hardware Installation and Maintenance manual for the Cisco 7000 series
routers.
How to Identify the VIP4 Model
There are two different versions of the VIP4: the VIP4-50 and the VIP4-80. Both VIP4 versions support
two single-width port adapters or one dual-width port adapter and identical ECC-protected memory
expansion options. Each VIP4 operates with the Cisco 7505, Cisco 7507, Cisco 7507-MX, Cisco 7513,
Cisco 7513-MX, and the Cisco 7576 routers.
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VIP4 Overview
Using the show diag command, you can distinguish between the VIP4-50 and VIP4-80, as indicated in
Table 1
Distinguishing the VIP4 Models
EEPROM contents (hex) Value
VIP4 Model
VIP4-50
0x31
0x22
VIP4-80
In the example below, the VIP is a VIP4-80:
Router# show diag 1
Slot 1:
Physical slot 1, ~physical slot 0xE, logical slot 1, CBus 0
Microcode Status 0x4
Master Enable, LED, WCS Loaded
Board is analyzed
Pending I/O Status:None
EEPROM format version 1
VIP4-80 RM7000 controller, HW rev 2.01, board revision A0
Serial number:14773010 Part number:73-3143-02
Test history:0x00
RMA number:00-00-00
Flags:cisco 7000 board; 7500 compatible
EEPROM contents (hex):
0x20:01 22 02 01 00 E1 6B 12 49 0C 47 02 00 00 00 00
0x30:50 06 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Slot database information:
Flags:0x4
Insertion time:0x5168 (2w1d ago)
Controller Memory Size:64 MBytes CPU SDRAM, 64 MBytes Packet
SDRAM
PA Bay 0 Information:
Fast-Ethernet PA, 1 ports, 100BaseTX-ISL
EEPROM format version 1
HW rev 1.00, Board revision A0
Serial number:03536381 Part number:73-1688-03
PA Bay 1 Information:
Dual Port Fast Ethernet (RJ45), 2 ports
EEPROM format version 4
HW rev 1.00, Board revision 04
Serial number:MIC043929WV Part number:73-5419-03
--Boot log begin--
Cisco Internetwork Operating System Software
IOS (tm) VIP Software (SVIP-DW-M), Version 12.0(16.5)S, EARLY DEPLOYMENT
MAINTENANCE INTERIM SOFTWARE
Copyright (c) 1986-2001 by cisco Systems, Inc.
Compiled Thu 29-Mar-01 16:33 by ninahung
Image text-base:0x60010938, data-base:0x60340000
--Boot log end--
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VIP4 Overview
components.
Note
You can use any combination of available CPU memory configurations and packet memory
configurations on the VIP4. You do not need to have equal amounts of CPU memory and packet memory
installed. (For information about upgrading memory, see the “Upgrading VIP4 Memory” section on
page 31.)
Table 2
VIP4 Model Features
Packets Forwarding
Distributed Switching/
Bandwidth Services (DSW)
Product (PPS)1
Usage
VIP4-50 ~140,000
750+ MB Yes;
Distributed switching
Moderate to high DSW Moderate link utilization
Cisco Express Forwarding (CEF)
VIP4-80 ~170,000
750+ MB Yes;
Very high DSW
High distributed switching performance
Multiple high-speed PAs with high link utilization
Extensive use of distributed IP services
Cisco Content Networking (CCN)
1. PPS = Packets per Second
Table 3
VIP4 Internal Com ponents
Location
Type
Size/Speed
Description
CPU (for VIP4-50) 200 megahertz (MHz)
internal operating frequency
Reduced Instruction Set Computer (RISC),
IPSR5271 processor
CPU
CPU
U1
CPU (for VIP4-80) 250 megahertz (MHz)
internal operating frequency
SDRAM DIMMs 1 64 (default), 128, or 256 MB
(program or CPU
memory)
Reduced Instruction Set Computer (RISC),
MIPS R7000 processor
100-MHz synchronous dynamic random-access
memory (SDRAM) as CPU memory contained on
dual in-line memory modules (DIMMs)
(packet memory)
100-MHz synchronous dynamic random-access
memory (SDRAM) as packet memory contained on
dual in-line memory modules (DIMMs)
U5
1. 8-bit error correction code (ECC), rather than byte parity, for single error-bit correction and double error-bit detection
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VIP4 Overview
Specifications
Table 4
VIP4 Specifications
Description
Specifications
Physical dimensions
The VIP4 occupies one chassis slot and can only be operated in a
Cisco 7500 series, or Cisco 7000 series routers using the 7000 Series
Route Switch Processor (RSP7000) and 7000 Series Chassis Interface
(RSP7000CI)
Shipping weight
5 lb (2.25 kg)
Operating temperature
Relative humidity
Storage temperature
32 to 104˚F (0 to 40˚C)
10 to 90 percent, noncondensing
-4 to 149˚F (-20 to 65˚C)
VIP4 Port Adapter Overview
The VIP4, a single motherboard, supports up to two single-width port adapters, or one dual-width port
adapter. Figure 1 shows a VIP4 with two installed single-width port adapters. A dual-width port adapter
occupies both port adapter slots (not shown).
Note
Note
To ensure proper airflow in the router and compliance with EMI prevention standards, a VIP4 with one
single-width port adapter must have a blank port adapter installed in the empty port adapter slot location.
A VIP4 without at least one installed port adapter is not supported.
Figure 1
VIP4 w ith Two Single-Width Port Adapters—Horizontal Orientation Show n
CPU
Bus connector
CPU memory
DIMM U1
Packet
memory
DIMM U5
Port adapter
in slot 1
Port adapter
in slot 0
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VIP4 Overview
VIP4 and Port Adapter Compatibility
For more information on the available port adapters supported by the VIP4, refer to the Cisco Product
Catalog online, or contact a Cisco sales representative in your area. For more information on a specific
port adapter, refer to the specific port adapter installation and configuration guide. The port adapters,
including part numbers for ordering, are listed in the Cisco Port Adapter Documentation flyer. This
document is available online at http://www.cisco.com/univercd/cc/td/doc/product/core/12939paf.htm or
in print (DOC-7812939).
Note
The VIP4 does not support the PA-GE. However, the VIP4-80 supports the Enhanced Gigabit Ethernet
Interface Processor (GEIP+), an assembly consisting of a VIP4-80 with a permanently attached
dual-width Enhanced Gigabit Ethernet port adapter.
identifies the interface processors and service adapters that are supported by the VIP4.
Note
The following table does not address which software release applies to the VIP6-80 port adapters. For
more information, refer to the Software Advisor at
Table 5
List of Port Adapters Supported by VIP4
Number of
Ports
Product Number
PA-A3-T3
Description
Single/Dual Width
Single
Single
Single
Single
Single
Single
Single
Dual
ATM DS3 port adapter, enhanced
ATM E3 port adapter, enhanced
1
1
8
8
1
1
1
1
1
1
1
1
1
1
1
1
2
2
4
PA-A3-E3
PA-A3-8T1IMA
PA-A3-8E1IMA
PA-A3-OC3MM
PA-A3-OC3SMI
PA-A3-OC3SML
PA-A3-OC12-MM
PA-A3-OC12-SMI
PA-POS-OC3- MM
PA-POS-OC3- SMI
PA-POS-OC3- SML
PA-A1-OC3SM
PA-A1-OC3MM
PA-FE-TX
ATM inverse multiplexer over ATM port adapter
ATM inverse multiplexer over ATM port adapter
ATM OC-3c/STM-1 multimode, enhanced
ATM OC-3c/STM-1 single-mode (IR), enhanced
ATM OC-3c/STM-1 single-mode (LR), enhanced
ATM OC-12/STM-4 single-mode (IR); multimode
ATM OC-12/STM-4 single-mode (IR); multimode
Single-wide OC-3c/STM-1
Dual
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single-wide OC-3c/STM-1
Single-wide OC-3c/STM-1
ATM OC3 Single-Mode Intermediate Reach
ATM OC3 Multimode
Fast Ethernet 100BaseTX
PA-FE-FX
Fast Ethernet 100BaseFX
PA-2FE-TX
Dual-Port Fast Ethernet 100BaseTX
Dual-Port Fast Ethernet 100BaseFX
Ethernet 10BaseT
PA-2FE-FX
PA-4E
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VIP4 Overview
Table 5
List of Port Adapters Supported by VIP4 (continued)
Number of
Ports
Product Number
PA-8E
Description
Single/Dual Width
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Single
Dual
Ethernet 10BaseT
8
1
1
1
1
4
8
8
8
1
2
1
2
4
4
1
1
2
4
8
2
8
2
8
1
1
1
2
2
2
2
2
2
2
PA-F-MM
FDDI Multimode
PA-F-SM
FDDI Single-Mode
PA-FD-MM
PA-FD-SM
FDDI Full Duplex Multimode
FDDI Full Duplex Single-mode
Serial, Enhanced
PA-4T+
PA-8T-V35
Serial, V.35
PA-8T-232
Serial, RS232
PA-8T-X21
Serial, X.21
PA-T3/PA-T3+
PA-2T3/ PA-2T3+
PA-E3
T3 Serial Interface/T3 Serial Interface enhanced
T3 Serial Interface/T3 Serial Interface enhanced
E3 Serial Interface
PA-2E3
E3 Serial Interface
PA-4E1G/75
PA-4E1G/120
PA-MC-T3
E1 G.703 Serial (75 ohm/Unbalanced)
E1 G.703 Serial (120 ohm/Balanced)
Multichannel T3
PA-MC-E3
Multichannel E3
PA-MC-2T1
PA-MC-4T1
PA-MC-8T1
PA-MC-2T3+
PA-MC-8DSX1
PA-MC-2E1/120
PA-MC-8E1/120
PA-MC-STM-1MM
PA-MC-STM-1SMI 1
PA-H
Multichannel DS1/PRI T1 (100 ohm)
Multichannel DS1/PRI T1 (100 ohm)
Multichannel DS1/PRI T1 (100 ohm)
Multichannel with two T3 interfaces
Multichannel DS1/PRI T1 (100 ohm)
Multichannel E1 with G.703 120-ohm interface
Multichannel E1 with G.703 120-ohm interface
Multichannel STM-1 Port Adapter
Multichannel STM-1 Port Adapter
HSSI
PA-2H
HSSI
PA-VXC-2TE1
PA-VXC-2TE1+
PA-VXB-2TE1
PA-VXB-2TE1+
PA-SRP-OC12MM 2
PA-SRP-OC12SMI 2
High-Capacity Digital Voice
High-Capacity Digital Voice
Moderate-Capacity Digital Voice
Moderate-Capacity Digital Voice
Multimode fiber
Single-mode fiber, intermediate reach
Dual
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Installation Prerequisites
Table 5
List of Port Adapters Supported by VIP4 (continued)
Number of
Ports
Product Number
Description
Single/Dual Width
PA-SRP-OC12SMX 2
1. Supported on VIP4-80 only.
Single-mode fiber, long reach
Single-mode fiber, extended reach
2
2
Dual
Dual
2. Requires Cisco IOS release 12.1(12)E or later, or Cisco IOS release 12.1(21)S or later.
Table 6
List of Interface Processors Supported by VIP4
Product Number
GEIP
Description
Number of Ports
Gigabit Ethernet Interface Processor
Gigabit Ethernet Interface Processor, enhanced
1
1
GEIP+
Note
All interface processors are dual-width.
Installation Prerequisites
This section provides installation prerequisites to ensure a successful VIP4 installation, and includes the
following sections:
•
•
•
•
•
Software Requirements
configuration information and support, refer to the modular configuration and modular command
reference publications in the Cisco IOS software configuration documentation set that corresponds to
the software release installed on your Cisco hardware.
Note
You can access Cisco IOS software configuration and hardware installation and maintenance
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Installation Prerequisites
Table 7
VIP4 Minim um Software Release Requirem ents
VIP Release
Minimum Cisco IOS Supported Releases
VIP4-50
Cisco IOS Release 12.0(13)S2 or later release of Cisco IOS Release 12.0 S
Cisco IOS Release 12.1(6) or later release of Cisco IOS Release 12.1 mainline
Cisco IOS Release 12.1(5)E or later release of Cisco IOS Release 12.1 E
Cisco IOS Release 12.1(5.3)T or later release of Cisco IOS Release 12.1 T
Cisco IOS Release 12.2(1) or later release of Cisco IOS Release 12.2 mainline
Cisco IOS Release 12.2(1)T or later release of Cisco IOS Release 12.2 T
VIP4-80
Cisco IOS Release 12.0(10)S1 or later release of Cisco IOS Release 12.0 S
Cisco IOS Release 12.1(3) or later release of Cisco IOS Release 12.1 mainline
Cisco IOS Release 12.1(3)E or later release of Cisco IOS Release 12.1 E
Cisco IOS Release 12.1(3)T or later release of Cisco IOS Release 12.1 T
Cisco IOS Release 12.2(1) or later release of Cisco IOS Release 12.2 mainline
Cisco IOS Release 12.2(1)T or later release of Cisco IOS Release 12.2 T
Traffic Management
•
•
Simple Network Management Protocol (SNMP) agent V1 (RFCs 1155-1157)
Management Information Base (MIB) II (RFC 1213)
Hardware Requirements
The VIP4 is a single motherboard. It operates with:
•
Cisco 7505, Cisco 7507, Cisco 7507-MX, Cisco 7513, Cisco 7513-MX, and the Cisco 7576 routers
with the Route Switch Processor (RSP1, RSP2, RSP4, RSP4+, or RSP8); the RSP should have at
least 64 MB of DRAM.
•
•
Cisco 7000 series routers with the 7000 Series Route Switch Processor (RSP7000) and 7000 Series
Chassis Interface (RSP7000CI), the RSP7000 should have at least 64 MB of DRAM.
Two single-width port adapters, or one dual-width port adapter, supporting multiple LAN and WAN
port adapter types, including Ethernet, Fast Ethernet, Gigabit Ethernet, serial, channelized serial,
multichannel, HSSI, ATM, and POS.
Note
The VIP4 requires at least one port adapter installed in order to be supported. A single-width port adapter
must have a blank port adapter installed in the empty port adapter slot location.
Microcode Overview
The VIP4 microcode (firmware) is an image that provides card-specific software instructions. A
programmable read-only memory (PROM) device on the VIP4 contains a default microcode boot image
that assists the system in finding and loading the microcode image from the Cisco IOS bundle or Flash
memory. The router supports downloadable microcode, which enables you to upgrade microcode
versions by downloading new microcode images, storing them in system Flash memory, and instructing
the system to load its image from Flash memory. You can store multiple images for an interface type and,
with a configuration command, instruct the system to load any one of them or the default microcode
image.
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Agency Approvals
The microcode boot image in the PROM initializes the VIP4 and then assists downloading the VIP4
microcode image. All interfaces of the same type (VIP4, and so on) will load the same microcode image,
either from the microcode image bundled with the Cisco IOS or from an image stored in system Flash
memory. Although multiple microcode versions for a specific interface type can be stored concurrently
in Flash memory, only one image can load at startup.
The show controllers cbus command displays the currently loaded and running microcode version for
each interface processor and VIP4. The show startup-config EXEC command shows the current system
instructions for loading microcode at startup.
Software and interface processor microcode images are carefully optimized and bundled to work
together. Overriding the bundle can result in system incompatibilities. We recommend that you use the
microcode included in the software bundle. For a complete description of microcode and downloading
ROM Monitor Overview
The VIP4 read-only memory (ROM) monitor, known as Rommon, is firmware. It runs a brief set of
system diagnostics, initializes the VIP4 hardware, and downloads a copy of the Cisco IOS image.The
ROM monitor loads the Cisco IOS image from Flash memory or from a TFTP server. While multiple
Cisco IOS images can be stored in RSP Flash memory, just one can be loaded at system startup.
The VIP4 ROM monitor functions similarly to the boot loader image on the RSP, which runs a copy of
the Cisco IOS image. The boot loader image allows the router to access the Cisco IOS image when
powering up or initializing the system.
Tools and Parts Required
You need the following tools and parts to install or upgrade a VIP4:
•
•
•
Number 1 Phillips and a 3/16-inch flat-blade screwdriver
ESD-prevention equipment or disposable grounding wrist strap, included with all Cisco products
Note
The VIP4 requires at least one port adapter installed in order to be supported. A single-width port adapter
must have a blank port adapter installed in the empty port adapter slot location.
If you need additional equipment, contact a service representative for ordering information.
Agency Approvals
The VIP4 is designed to comply with and meet the following agency approvals:
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Safety Guidelines
Approvals
Agencies
Safety
CSA-C22.2 No. 950 (Canada)
EN60950 (Europe)
IEC 950 (International)
UL 1950 (United States)
Emissions
CE marking (Europe)
CISPR 22 Class B (International)
FCC Part 15 Class A (United States)
EN55022 Class B (Europe)
ICES-003 Class A (Canada)
VCCI Class B (Japan)
Safety Guidelines
Following are safety guidelines that you should follow when working with any equipment that connects
to electrical power or telephone wiring.
Safety Warnings
Safety warnings appear throughout this publication in procedures that, if performed incorrectly, may
harm you. A warning symbol precedes each warning statement.
Warning
This warning symbol means danger. You are in a situation that could cause bodily injury. Before you
work on any equipment, be aware of the hazards involved with electrical circuitry and be familiar
with standard practices for preventing accidents. To see translations of the warnings that appear
in this publication, refer to the Regulatory Compliance and Safety Information document that
accompanied this device.
Waarschuwing
Dit waarschuwingssymbool betekent gevaar. U verkeert in een situatie die lichamelijk letsel kan
veroorzaken. Voordat u aan enige apparatuur gaat werken, dient u zich bewust te zijn van de bij
elektrische schakelingen betrokken risico's en dient u op de hoogte te zijn van standaard
maatregelen om ongelukken te voorkomen. Voor vertalingen van de waarschuwingen die in deze
publicatie verschijnen, kunt u het document Regulatory Compliance and Safety Information
(Informatie over naleving van veiligheids- en andere voorschriften) raadplegen dat bij dit toestel is
ingesloten.
Varoitus
Tämä varoitusmerkki merkitsee vaaraa. Olet tilanteessa, joka voi johtaa ruumiinvammaan. Ennen
kuin työskentelet minkään laitteiston parissa, ota selvää sähkökytkentöihin liittyvistä vaaroista ja
tavanomaisista onnettomuuksien ehkäisykeinoista. Tässä julkaisussa esiintyvien varoitusten
käännökset löydät laitteen mukana olevasta Regulatory Compliance and Safety Information
-kirjasesta (määräysten noudattaminen ja tietoa turvallisuudesta).
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Safety Guidelines
Attention
Ce symbole d'avertissement indique un danger. Vous vous trouvez dans une situation pouvant
causer des blessures ou des dommages corporels. Avant de travailler sur un équipement, soyez
conscient des dangers posés par les circuits électriques et familiarisez-vous avec les procédures
couramment utilisées pour éviter les accidents. Pour prendre connaissance des traductions
d’avertissements figurant dans cette publication, consultez le document Regulatory Compliance
and Safety Information (Conformité aux règlements et consignes de sécurité) qui accompagne cet
appareil.
Warnung
Dieses Warnsymbol bedeutet Gefahr. Sie befinden sich in einer Situation, die zu einer
Körperverletzung führen könnte. Bevor Sie mit der Arbeit an irgendeinem Gerät beginnen, seien Sie
sich der mit elektrischen Stromkreisen verbundenen Gefahren und der Standardpraktiken zur
Vermeidung von Unfällen bewußt. Übersetzungen der in dieser Veröffentlichung enthaltenen
Warnhinweise finden Sie im Dokument Regulatory Compliance and Safety Information
(Informationen zu behördlichen Vorschriften und Sicherheit), das zusammen mit diesem Gerät
geliefert wurde.
Avvertenza
Questo simbolo di avvertenza indica un pericolo. La situazione potrebbe causare infortuni alle
persone. Prima di lavorare su qualsiasi apparecchiatura, occorre conoscere i pericoli relativi ai
circuiti elettrici ed essere al corrente delle pratiche standard per la prevenzione di incidenti. La
traduzione delle avvertenze riportate in questa pubblicazione si trova nel documento Regulatory
Compliance and Safety Information (Conformità alle norme e informazioni sulla sicurezza) che
accompagna questo dispositivo.
Advarsel
Dette varselsymbolet betyr fare. Du befinner deg i en situasjon som kan føre til personskade. Før du
utfører arbeid på utstyr, må du vare oppmerksom på de faremomentene som elektriske kretser
innebærer, samt gjøre deg kjent med vanlig praksis når det gjelder å unngå ulykker. Hvis du vil se
oversettelser av de advarslene som finnes i denne publikasjonen, kan du se i dokumentet
Regulatory Compliance and Safety Information (Overholdelse av forskrifter og
sikkerhetsinformasjon) som ble levert med denne enheten.
Aviso
Este símbolo de aviso indica perigo. Encontra-se numa situação que lhe poderá causar danos
físicos. Antes de começar a trabalhar com qualquer equipamento, familiarize-se com os perigos
relacionados com circuitos eléctricos, e com quaisquer práticas comuns que possam prevenir
possíveis acidentes. Para ver as traduções dos avisos que constam desta publicação, consulte o
documento Regulatory Compliance and Safety Information (Informação de Segurança e
Disposições Reguladoras) que acompanha este dispositivo.
¡Advertencia!
Este símbolo de aviso significa peligro. Existe riesgo para su integridad física. Antes de manipular
cualquier equipo, considerar los riesgos que entraña la corriente eléctrica y familiarizarse con los
procedimientos estándar de prevención de accidentes. Para ver una traducción de las
advertencias que aparecen en esta publicación, consultar el documento titulado Regulatory
Compliance and Safety Information (Información sobre seguridad y conformidad con las
disposiciones reglamentarias) que se acompaña con este dispositivo.
Electrical Equipment Guidelines
Follow these basic guidelines when working with any electrical equipment:
•
•
Before beginning any procedures requiring access to the router interior, locate the emergency
power-off switch for the room in which you are working.
Disconnect all power and external cables before moving a router.
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Safety Guidelines
•
•
•
•
Do not work alone when potentially hazardous conditions exist.
Never assume that power has been disconnected from a circuit; always check.
Do not perform any action that creates a potential hazard or makes the equipment unsafe.
Carefully examine your work area for possible hazards such as moist floors, ungrounded power
extension cables, and missing safety grounds.
Telephone Wiring Guidelines
Use the following guidelines when working with any equipment that is connected to telephone wiring or
to other network cabling:
•
•
Never install telephone wiring during a lightning storm.
Never install telephone jacks in wet locations unless the jack is specifically designed for wet
locations.
•
•
Never touch uninsulated telephone wires or terminals unless the telephone line has been
disconnected at the network interface.
Use caution when installing or modifying telephone lines.
Preventing Electrostatic Discharge Damage
Electrostatic discharge (ESD) damage, which can occur when electronic cards or components are
improperly handled, results in complete or intermittent failures.
Use the following guidelines for preventing ESD damage:
•
•
•
Always use an ESD wrist or ankle strap and ensure that it makes good skin contact.
Connect the equipment end of the strap to an unfinished chassis surface.
When installing a component, use any available ejector levers or captive installation screws to
properly seat the bus connectors in the backplane.
•
•
•
•
•
When removing a component, use any available ejector levers or captive installation screws to
release the bus connectors from the backplane or midplane.
Handle carriers by available handles or edges only; avoid touching the printed circuit boards or
connectors.
Place a removed board component-side-up on an antistatic surface or in a static shielding container;
otherwise, immediately place it in a static shielding container.
Avoid contact between the printed circuit boards and clothing. The wrist strap only protects
components from ESD voltages on the body; ESD voltages on clothing can still cause damage.
Never attempt to remove the printed circuit board from the metal carrier.
Caution
For safety, periodically check the resistance value of the antistatic strap. The measurement should be
between 1 and 10 megohms (Mohms).
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VIP4 Installation Procedures
VIP4 Installation Procedures
This section includes procedures for VIP4 installation in the Cisco 7500 series or Cisco 7000 series
routers, and includes information on the following topics:
•
•
•
•
VIP4 installation is the same for each router model, except where otherwise noted.
The VIP4 is oriented horizontally in the Cisco 7010 and Cisco 7505 routers, and vertically in the Cisco
7000, Cisco 7507, Cisco 7507-MX, Cisco 7513, Cisco 7513-MX, and Cisco 7576 routers.
Each unused interface processor slots must contain an interface processor filler (an interface processor
carrier without a printed circuit board) to keep dust out of the router and to maintain proper airflow
through the interface processor compartment.
Note
To ensure compliance with electromagnetic interference (EMI) approvals by providing a tight
EMI-preventive seal for the Cisco 7500 series routers, we recommend that you first install VIP4s in the
interface processor slots closest to the RSP slots, and then work out to the interface processor slots
furthest from the RSP slots.
Proceed to the “Removing a VIP4” section on page 18 if you plan to replace a VIP4 with another VIP4,
or if you plan to install a new VIP4, in which case you would first remove an existing interface processor
or interface processor filler from an unused slot.
To install or remove a port adapter, see the “Installing or Replacing a Port Adapter on a VIP4” section
Guidelines for VIP4 Removal and Installation
This section describes the correct procedures to avoid unnecessary board failures.
Caution
The online insertion and removal (OIR) instructions should be carefully followed. Failure to insert the
VIP4 properly can cause system error messages indicating a board failure. We strongly recommend that
you remove or insert only one interface processor at a time. You must allow the system time to complete
the initialization process before removing or inserting another interface processor. Disrupting the
sequence before the system completes its verification can cause the system to detect spurious hardware
failures.
Note
The VIP4 port adapters do not support OIR, so when removing or inserting a port adapter, the system
must be shut down first. The VIP4 must be uninstalled before removing or installing a port adapter.
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VIP4 Installation Procedures
You can remove and replace interface processors (such as the VIP4) while the system is operating, with
minimal disruption.When an interface processor is added or removed, the switching complex is paused
while the internal data structures are rebuilt for the new interface configuration. During this time, packets
are not switched through the system. However, routing adjacencies and forwarding entries are
maintained throughout the insertion and removal process.
After a VIP4 is reinstalled, the system brings online only interfaces that match the current configuration
and were previously configured as up; all others require that you configure them with the configure
command. For more information on the configure command, refer to the documentation of the specific
port adapter or interface processor that you are installing.
Figure 2 shows a detail of the ejector lever mechanism on the ends of the interface processor. Use the
ejector levers when removing an interface processor to ensure that the backplane connector pins
disconnect from the interface processor in the sequence expected by the system. Any interface processor
that is only partially connected to the backplane can hang the bus.
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VIP4 Installation Procedures
Figure 2
Ejector Levers and Captive Installation Screw s on the VIP4—Vertical Orientation Show n
Bottom ejector lever
a
Processor module
slot
Processor
module
carrier guide
Captive
installation
screw
c
b
Stop
immediately
on contact
Note
Handle processor modules by the carrier handles and carrier edges only; never touch the board or any
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VIP4 Installation Procedures
Figure 3
Handling Interface Processors—Vertical Orientation Show n
Caution
Failure to use the ejector levers and insert the interface processor properly can disrupt the order in which
the pins make contact with the card or interface processor. This may cause the system to interpret a board
failure.
Removing a VIP4
This section describes the procedure for removing a VIP4, an interface processor, or an
interface processor filler, and replacing it with a new VIP4. Please read the “Guidelines for VIP4
Removal and Installation” section on page 15 before proceeding with this procedure.
Note
To help prevent dust and contaminants from entering the chassis, do not leave the interface processor
slot open. Either insert an interface processor filler in the empty slot, or proceed immediately to the
Caution
In Cisco 7507, Cisco 7507-MX, Cisco 7513, or Cisco 7513-MX routers with the high system availability
(HSA) or high availability (HA) feature enabled, online insertion and removal of any interface processor
in either CyBus might cause the standby RSP2 to reboot with a bus error or a processor memory parity
error. The active RSP recovers from this event and issues a “cBus Complex Restart” message. Systems
that are configured with an RSP4 or an RSP8 as the system standby are not affected and do not
experience this problem.
For more information on HSA or HA, refer to your RSP Installation and Configuration Guide.
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VIP4 Installation Procedures
If your router does not have the HSA or HA feature enabled, perform only Step 4 through Step 7 in the
following procedure. If the router has the HSA or HA feature enabled with an RSP2 configured as the
system standby, we recommend that you perform all the steps in the following procedure:
Step 1
Step 2
Step 3
Attach an ESD-preventive wrist strap between you and an unpainted chassis surface.
Remove the standby RSP2.
Wait 20 to 30 seconds. This time will vary depending on the number of interfaces installed in your
system.
Step 4
Step 5
Disconnect all cables from the VIP4 port adapter interface ports.
Use a screwdriver to loosen the captive installation screws at both ends of the board. (See a in
Figure 2.)
Caution
Step 6
Always use the ejector levers to remove a VIP4 or interface processor. Failure to do so can cause
erroneous system error messages indicating a board failure.
Place your thumbs on the ejector levers and simultaneously pull both of the ejector levers outward (in
•
Use the board’s handle to carefully pull it straight out of the slot, keeping your other hand under the
•
If you removed a VIP4 or interface processor and the interface processor slot is to remain empty,
install an interface processor filler (Product Number MAS7K-BLANK=) to keep dust out of the
router, maintain proper airflow inside the router, and ensure compliance with EMI approvals by
providing a tight EMI-preventive seal. Do not leave the interface processor slot open.
Step 7
Place the removed board on an antistatic mat or foam pad, or place it in an antistatic container if you
plan to return it to the factory.
Note
If you do not have a Cisco 7507 or Cisco 7513 with the HSA or HA features enabled and an
Step 8
Step 9
Wait 20 to 30 seconds. This time will vary depending on the number of interfaces installed in your
system.
Reinsert the standby RSP2.
This completes the procedure for removing a VIP4 or interface processor from your Cisco 7000 series
Installing a VIP4
This section describes the procedure for installing a VIP4. The VIP4 slides into an open interface
processor slot and connects directly to the backplane. The interface processors are keyed to guide pins
on the backplane, so the VIP4 can be installed only in an interface processor slot. Please read the
“Guidelines for VIP4 Removal and Installation” section on page 15, if you have not already done so,
before proceeding.
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VIP4 Installation Procedures
Note
To ensure compliance with EMI approvals by providing a tight EMI seal for the Cisco 7500 and the Cisco
7000 routers, we recommend that you first install interface processors in the interface processor slots
closest to the RSP slots, and then work out to the interface processor slots furthest from the RSP slots.
For more information on interface processor slots on your router, refer to the Cisco 7500 Series
Installation and Configuration Guide or the appropriate Quick Start Guide for the Cisco 7500 series
routers, or refer to Cisco 7000 Hardware Installation and Maintenance manual for the Cisco 7000 series
routers.
Figure 2 shows the functional details of inserting an interface processor and using the ejector levers.
Figure 3 shows proper handling of an interface processor during installation.
Caution
Remove or insert only one interface processor at a time. Allow the system to complete its discovery and
initialization of the interfaces before removing or inserting another interface processor. Disrupting the
sequence before the system has completed verification can cause the system to detect spurious hardware
failures.
Use the following procedure to install a new VIP4:
Step 1
Step 2
Attach an ESD-preventive wrist strap between you and an unpainted chassis surface.
Ensure that a console terminal is connected to the console port (on the RSP or RSP7000) and that your
console is turned on, or that you have a reliable Telnet connection to the system.
Step 3
Hold the VIP4 handle with one hand and place your other hand under the carrier to support the VIP4
Caution
Step 4
To prevent ESD damage, handle interface processors by the handles and carrier edges only.
Place the back of the VIP4 in the slot and align the notch on the carrier with the groove in the slot. (See
Figure 2.)
Step 5
While keeping the VIP4 parallel to the backplane, carefully slide it into the slot until the back of the
Caution
Always use the ejector levers when installing or removing interface processors. An interface processor
that is partially seated in the backplane might cause the system to hang and subsequently crash, and
shoving or slamming the interface processor into the slot can damage the backplane pins and board.
Step 6
Step 7
Using your thumbs, simultaneously push both ejector levers inward until the VIP4 is pushed entirely
Tighten both of the captive installation screws.
Caution
To ensure proper EMI isolation for the router, be sure to tighten the captive installation screws on each
VIP4 immediately after you install it and before proceeding with the installation of each remaining VIP4
or other interface processor.
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Checking the VIP4 Installation
This completes the procedure for installing a VIP4 in a Cisco 7500 series or Cisco 7000 series router.
(For the procedures for installing or removing a port adapter on your VIP4, see the “Installing or
Performing a Basic Configuration
For complete descriptions of interface subcommands and the configuration options available for
VIP4-related interfaces, refer to the configuration note for each of the port adapters installed on your
VIP4 and to the appropriate Cisco IOS software configuration publications. (See the “Related
Checking the VIP4 Installation
This section describes the procedures you can use to verify your VIP4 installation, and includes
information on the following topics:
•
•
•
•
You can use the configure command to configure the interfaces on the port adapters installed on your
VIP4. To use the configure command, enter the privileged level of the EXEC command interpreter with
the enable command, as shown below. The system prompts you for a password if one has been set.
The system prompt for the privileged level ends with a pound sign (#) instead of an angle bracket (>).
Use the following procedure to enter the privileged level:
Step 1
At the user-level EXEC prompt, enter the enable command. The EXEC prompts you for a
privileged-level password, as follows:
Router> enable
Password:
Step 2
Step 3
Enter the password (the password is case sensitive). For security purposes, the password is not
displayed on your console.
When you enter the correct password and press Return, the system displays the privileged-mode
system prompt (#) as follows:
Router#
Verifying the VIP4 Installation
After you install the VIP4 and connect cables (using connection procedures in the respective subsections
of the configuration notes that shipped with your port adapters), verify the installation by observing the
port adapter LED states and the information displayed on your console terminal.
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Checking the VIP4 Installation
Note
The VIP4 has no LEDs that are visible or usable when the VIP4 is installed. The port adapters you install
on the VIP4 have status and interface LEDs.
When the system has reinitialized all interfaces, the enabled LED on the VIP4 port adapters and on all
interface processors should go on, depending on your connections and configuration. The console screen
also displays a message as the system discovers each interface during its reinitialization.
When you remove and replace interface processors, the system provides status messages on the console
screen. The messages are for information only. The following sample display shows the events logged
by the system as a VIP4 with a Gigabit Ethernet port adapter was removed from interface processor
slot 2; the system then reinitialized the remaining interface processors and marked as down the
Gigabit Ethernet interface on the VIP4 that was removed from slot 2. When you reinsert the VIP4, the
system automatically brings up the interfaces that were up when the VIP4 was removed. (A Gigabit
Ethernet interface is used in the following examples.)
Removal
Insertion
Router#
%OIR-6-REMCARD: Card removed from slot 2, interface disabled
%LINK-5-CHANGED: Interface GigabitEthernet2/0/0, changed state to administratively down
Router#
%OIR-6-INSCARD: Card inserted in slot 2, interface administratively shut down
%LINK-5-CHANGED: Interface GigabitEthernet2/0/0, changed state to up
Note
When a new VIP4 is inserted or when a VIP4 is moved to a new slot, the system recognizes the new
interfaces but leaves them in the shutdown state until you configure them and change their state to up.
The following sample display shows the events logged by the system as you insert a new VIP4 in
interface processor slot 3. (A Gigabit Ethernet interface is used in the following example.)
Router#
%OIR-6-INSCARD: Card inserted in slot 3, interface administratively shut down
%LINK-5-CHANGED: Interface GigabitEthernet3/0/0, changed state to administratively down
Use the following procedure to verify that the VIP4 is installed correctly:
Step 1
While the system reinitializes each interface, observe the console display messages and verify that the
system discovers the VIP4 as follows:
•
If you installed a new VIP4, the system should recognize all new interfaces but leave them
configured as down.
•
If you replaced a VIP4, the system should recognize each interface and place it in the same state (up
or down) each was in when you removed the VIP4.
Step 2
When the reinitialization is complete, verify that the enabled LED on each port adapter goes on and
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Step 3
Step 4
If the enabled LED on a port adapter fails to go on, suspect that the VIP4 board connector is not fully
seated in the backplane. Loosen the captive installation screws, and then firmly push both ejector levers
into place until they are approximately in the same orientation as the VIP4 faceplate. Tighten the
captive installation screws. After the system reinitializes the interfaces, the enabled LED on the port
If the enabled LED still fails to go on, remove the VIP4 and try installing it in another available
interface processor slot.
•
If the enabled LED goes on when the VIP4 is installed in the new interface processor slot, suspect
a failed backplane port in the original interface processor slot.
•
If the enabled LED still fails to go on, but other LEDs on the VIP4 port adapters go on to indicate
activity, proceed to Step 5 to resume the installation checkout; suspect that the enabled LED on the
port adapter has failed. Contact a service representative to report the problem and obtain further
instructions.
•
•
If no LEDs on the VIP4 port adapters go on, suspect that the VIP4 is faulty. Contact a service
representative to report the problem and obtain further instructions.
If just the enabled LED still fails to go on, remove the VIP4 and ensure the port adapter is firmly
installed in their port adapter slots. Remove and reinstall them accordingly.
Step 5
Step 6
If the VIP4 is new and not a replacement, you have to configure the new interfaces. Proceed to the
appropriate configuration section in the configuration note that shipped with your port adapter. (This
does not have to be done immediately, but new interfaces are not be available until you configure them.)
If the VIP4 is a replacement, use the show interfaces type interface-processor-slot-
number/port-adapter-slot-number/interface-port-number command or the show controllers command
to verify the status of the interfaces. (See the following section, “Using show Commands to Verify the
VIP4 Status.”)
If you replaced a VIP4 with a new VIP4 with a greater number of interfaces (for example, if you replaced
a VIP4 with a single port adapter with a VIP4 with two port adapters), the system recognizes the
interfaces on the previously configured port adapter but does not recognize the additional port adapter
interfaces. The new interfaces remain in the shutdown state until you configure them.
Step 7
Step 8
When the interfaces are up, check the activity of each interface by observing the status LEDs, which
are described in the appropriate LED section of your port adapter installation and configuration notes.
In general, if an interface LED fails to go on and a cable is connected to the interface port, check the
cable connection and make certain it is properly seated in the connector.
If you experience other problems that you are unable to solve, contact a service representative for
assistance.
This completes the VIP4 installation. If you installed a new VIP4 or if you installed a replacement VIP4
with an additional port, you must now configure the new interface as described in the configuration note
that shipped with the port adapter or in the appropriate Cisco IOS software configuration documentation
listed in the section “Related Documentation” on page 2. The documentation is available on Cisco.com
and the Documentation CD-ROM.
Note
Port adapter configuration information is beyond the scope of this document. Please refer to the specific
port adapter installation and configuration guide for more information.
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Checking the VIP4 Installation
Using show Commands to Verify the VIP4 Status
The following steps use show commands to verify that the new interfaces are configured and operating
correctly.
Step 1
Step 2
Step 3
Use the show version command to display the system hardware configuration. Ensure that the list
includes the new interfaces.
Display all the current interface processors and their interfaces with the show controllers command.
Verify that the new VIP4 appears in the correct interface processor slot.
Specify one of the new interfaces with the show interfaces type interface-processor-slot-
number/port-adapter-slot-number/interface-port-number command and verify that the first line of the
display specifies the interface with the correct slot number. Also verify that the interface and line
protocol are in the correct state: up or down.
Step 4
Step 5
Display the protocols configured for the entire system and specific interfaces with the show protocols
command. If necessary, return to configuration mode to add or remove protocol routing on the system
or specific interfaces.
Display the running configuration file with the show running-config command. Display the
configuration stored in the RSP NVRAM using the show startup-config command. Verify that the
configuration is accurate for the system and each interface.
If the interface is down and you configured it as up, or if the displays indicate that the hardware is not
functioning properly, ensure that the network interface is properly connected and terminated. If you still
have problems bringing the interface up, contact a service representative for assistance.
Note
The outputs that appear in this document may not match the output you receive when running these
commands. The outputs in this document are examples only.
Using show Commands to Display Interface Information
To display information about a specific interface, use the show interfaces command with the interface
type and interface address in the format show interfaces type interface-processor-slot-
number/port-adapter-slot-number/interface-port-number.
With the show interfaces command, use arguments such as the interface type and the interface address
to display information about a specific interface only. The following example of the
show interfaces fastethernet command shows information specific to a VIP4 with a Fast Ethernet port
adapter (PA-2FE) installed; the VIP4 is installed in interface processor slot 1:
Router# show interfaces fastethernet 1/0/0
FastEthernet1/0/0 is up, line protocol is up
Hardware is cyBus FastEthernet Interface, address is 0000.0c4c.8820 (bia 0000.0c4c.8820)
Internet address is 192.168.36.4/28
MTU 1500 bytes, BW 100000 Kbit, DLY 100 usec, rely 255/255, load 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full-duplex, 100Mb/s, 100BaseTX/FX
ARP type:ARPA, ARP Timeout 04:00:00
Last input 00:00:00, output 00:00:00, output hang never
Last clearing of "show interface" counters 01:25:25
Queueing strategy:fifo
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Checking the VIP4 Installation
Output queue 0/40, 0 drops; input queue 0/75, 0 drops
5 minute input rate 1271000 bits/sec, 251 packets/sec
5 minute output rate 470000 bits/sec, 83 packets/sec
1703680 packets input, 532380667 bytes, 0 no buffer
Received 4008 broadcasts, 0 runts, 0 giants, 0 throttles
0 input errors, 0 CRC, 0 frame, 0 overrun, 0 ignored
0 watchdog, 0 multicast
0 input packets with dribble condition detected
566766 packets output, 260633463 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
0 babbles, 0 late collision, 0 deferred
0 lost carrier, 0 no carrier
0 output buffer failures, 0 output buffers swapped out
To display hardware information about all of the interface processors in your router, including the VIP4,
use the show controllers cbus command.
Following is an example of the show controllers cbus command used with a Cisco 7500 series router:
Router# show controllers cbus
slot1:VIP4-80 RM7000, hw 2.01, sw 22.20, ccb 5800FF30, cmdq 48000088, vps 8192
software loaded from system
IOS (tm) VIP Software (SVIP-DW-M), Version 12.0(16.5)S, EARLY
DEPLOYMENT MAINTENANCE INTERIM SOFTWA
ROM Monitor version 103.0
FastEthernet1/0/0, addr 0000.0c4c.8820 (bia 0000.0c4c.8820)
gfreeq 48000178, lfreeq 48000208 (1536 bytes)
rxlo 4, rxhi 287, rxcurr 3, maxrxcurr 222
txq 48001A00, txacc 48001A02 (value 106), txlimit 110
FastEthernet1/1/0, addr 0000.0c4c.8828 (bia 0000.0c4c.8828)
gfreeq 48000178, lfreeq 48000210 (1536 bytes)
rxlo 4, rxhi 287, rxcurr 0, maxrxcurr 0
txq 48001A08, txacc 48001A0A (value 0), txlimit 110
FastEthernet1/1/1, addr 0000.0c4c.8829 (bia 0000.0c4c.8829)
gfreeq 48000178, lfreeq 48000218 (1536 bytes)
rxlo 4, rxhi 287, rxcurr 3, maxrxcurr 134
txq 48001A10, txacc 48001A12 (value 106), txlimit 110
To display hardware information about a specific interface on a VIP4 port adapter, append the type
argument (fastethernet, hssi, and so forth) and the interface address argument
(interface-processor-slot-number/port-adapter-slot-number/interface-port-number) to the
show controllers command.
Following is an example of the syntax for this command for the interface on a PA-2FE port adapter
installed in port adapter slot 0 of a VIP4 installed in interface processor slot 1 of a Cisco 7000 series or
Cisco 7500 series router:
Router# show controllers fastethernet 1/0/0
To display the configuration of the system hardware (the number of each interface processor type
installed), the software version, the names and sources of configuration files, and the boot images, use
the show version (or show hardware) command.
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Checking the VIP4 Installation
Following is an example of the show version command used with a Cisco 7500 series router:
Router# show version
Cisco Internetwork Operating System Software
IOS (tm) RSP Software (RSP-JSV-M), Version 12.0(16.5)S, EARLY DEPLOYMENT
MAINTENANCE INTERIM SOFTWARE
Copyright (c) 1986-2001 by cisco Systems, Inc.
Compiled Thu 29-Mar-01 16:27 by ninahung
Image text-base:0x60010950, data-base:0x612A2000
ROM:System Bootstrap, Version 12.0(19991117:232605) [gautham-Rommon-120S
102], DEVELOPMENT SOFTWARE
BOOTFLASH:RSP Software (RSP-JSV-M), Version 12.0(16.5)S, EARLY DEPLOYMENT
MAINTENANCE INTERIM SOFTWARE
Router uptime is 2 weeks, 1 day, 19 hours, 33 minutes
System returned to ROM by reload at 20:45:17 UTC Mon Apr 2 2001
System restarted at 16:34:31 PDT Sat Apr 7 2001
System image file is "disk1:rsp-jsv-mz.120-16.5.S"
cisco RSP8 (R7000) processor with 262144K/8216K bytes of memory.
R7000 CPU at 250Mhz, Implementation 39, Rev 1.0, 256KB L2, 2048KB L3 Cache
Last reset from power-on
G.703/E1 software, Version 1.0.
G.703/JT2 software, Version 1.0.
X.25 software, Version 3.0.0.
SuperLAT software (copyright 1990 by Meridian Technology Corp).
Bridging software.
TN3270 Emulation software.
Chassis Interface.
1 EIP controller (6 Ethernet).
1 GEIP controller (1 GigabitEthernet).
1 VIP2 controller (16 Ethernet).
4 VIP2 R5K controllers (3 FastEthernet)(24 Ethernet).
2 VIP4-80 RM7000 controllers (3 FastEthernet)(1 ATM).
46 Ethernet/IEEE 802.3 interface(s)
6 FastEthernet/IEEE 802.3 interface(s)
1 GigabitEthernet/IEEE 802.3 interface(s)
1 ATM network interface(s)
2043K bytes of non-volatile configuration memory.
20480K bytes of Flash PCMCIA card at slot 0 (Sector size 128K).
40960K bytes of ATA PCMCIA card at slot 1 (Sector size 512 bytes).
16384K bytes of Flash internal SIMM (Sector size 256K).
Slave in slot 7 is running Cisco Internetwork Operating System Software
IOS (tm) RSP Software (RSP-DW-M), Version 12.0(16.5)S, EARLY DEPLOYMENT
MAINTENANCE INTERIM SOFTWARE
Copyright (c) 1986-2001 by cisco Systems, Inc.
Compiled Thu 29-Mar-01 16:30 by ninahung
Slave:Loaded from system
Slave:cisco RSP8 (R7000) processor with 262144K bytes of memory.
Configuration register is 0x2002
To determine specific hardware configuration information about a VIP4 installed in your system
(including the amount of installed CPU and packet memory), use the show diag slot command.
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Checking the VIP4 Installation
Specific information is displayed, as shown in the following example of a VIP4-80 with a PA-2FE port
adapter; the VIP4 is installed in interface processor slot 1:
Router# show diag 1
Slot 1:
Physical slot 1, ~physical slot 0xE, logical slot 1, CBus 0
Microcode Status 0x4
Master Enable, LED, WCS Loaded
Board is analyzed
Pending I/O Status:None
EEPROM format version 1
VIP4-80 RM7000 controller, HW rev 2.01, board revision A0
Serial number:14773010 Part number:73-3143-02
Test history:0x00
RMA number:00-00-00
Flags:cisco 7000 board; 7500 compatible
EEPROM contents (hex):
0x20:01 22 02 01 00 E1 6B 12 49 0C 47 02 00 00 00 00
0x30:50 06 00 00 00 00 00 00 00 00 00 00 00 00 00 00
Slot database information:
Flags:0x4
Insertion time:0x5168 (2w1d ago)
Controller Memory Size:64 MBytes CPU SDRAM, 64 MBytes Packet
SDRAM
PA Bay 0 Information:
Fast-Ethernet PA, 1 ports, 100BaseTX-ISL
EEPROM format version 1
HW rev 1.00, Board revision A0
Serial number:03536381 Part number:73-1688-03
PA Bay 1 Information:
Dual Port Fast Ethernet (RJ45), 2 ports
EEPROM format version 4
HW rev 1.00, Board revision 04
Serial number:MIC043929WV Part number:73-5419-03
--Boot log begin--
Cisco Internetwork Operating System Software
IOS (tm) VIP Software (SVIP-DW-M), Version 12.0(16.5)S, EARLY DEPLOYMENT
MAINTENANCE INTERIM SOFTWARE
Copyright (c) 1986-2001 by cisco Systems, Inc.
Compiled Thu 29-Mar-01 16:33 by ninahung
Image text-base:0x60010938, data-base:0x60340000
--Boot log end--
Note
In the preceding command output, the line that begins with Controller Memory Size shows the amount
of memory installed on the VIP4. If you plan a memory upgrade, make a note of these indicated memory
values, then compare them after you upgrade memory to verify the upgrade.
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Using the ping Command to Verify Network Connectivity
This section provides brief descriptions of the ping command. The ping command allows you to verify
that an interface port is functioning properly and to check the path between a specific port and connected
devices at various locations on the network. After you verify that the system and VIP4 have booted
successfully and are operational, you can use this command to verify the status of the VIP4 interface
ports. Refer to the publications listed in the “Related Documentation” section on page 2 for detailed
command descriptions and examples.
The ping command sends an echo request out to a remote device at an IP address that you specify. After
sending a series of signals, the command waits a specified time for the remote device to echo the signals.
Each returned signal is displayed as an exclamation point (!) on the console terminal; each signal that is
not returned before the specified timeout is displayed as a period (.). A series of exclamation points
(!!!!!) indicates a good connection; a series of periods (.....) or the messages [timed out] or [failed]
indicate that the connection failed.
Following is an example of a successful ping command to a remote server with the IP address 10.1.1.60:
Router# ping 10.1.1.60 <Return>
Type escape sequence to abort.
Sending 5, 100-byte ICMP Echoes to 10.1.1.60, timeout is 2 seconds:
!!!!!
Success rate is 100 percent (5/5), round-trip min/avg/max = 1/15/64 ms
Router#
If the connection fails, verify that you have the correct IP address for the server and that the server is
active (powered on), and repeat the ping command.
For complete descriptions of interface subcommands and the configuration options available for
VIP4-related interfaces, and which commands support VIP4 functionality, refer to the publications listed
VIP4 Maintenance Procedures
The following sections discuss maintenance procedures you might need for your VIP4 and port adapters:
•
•
•
•
Upgrading VIP4 Microcode
The Cisco 7000 series and Cisco 7500 series routers support downloadable microcode, which enables
you to upgrade microcode versions over the network. You can download new microcode versions and
store multiple versions in Flash memory, and you can then boot from them just as you can with the
system software images. System software upgrades might also contain upgraded microcode images,
which will load automatically when the new software image is loaded (unless the configuration states
otherwise).
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Note
Software and interface processor microcode images are carefully optimized and bundled to work
together. Overriding the Cisco IOS software bundle can result in system incompatibilities. We
recommend that you use the microcode included in the Cisco IOS software bundle.
You can download microcode to Flash memory by copying the TFTP image of a microcode version to
Flash memory. When the microcode image is stored in Flash memory, you have to configure the router
to use that image using the microcode vip4 flash command; then you can use the microcode reload
command to manually load the new microcode file. Finally, you use the configure command to instruct
the system to load the new image automatically at each system boot.
Note
The appropriate microcode image runs from DRAM (or SDRAM) on the VIP4.
To compare the size of the microcode image and the amount of Flash memory available, you must know
the size of the new microcode image. The image size is specified in the README file that is included
with the new image.
Note
Note the size of the new image before proceeding to ensure that you have sufficient available Flash
memory for the new image.
Caution
Before you copy a file to system Flash memory, be sure there is ample space available in Flash memory.
Compare the size of the file you want to copy to the amount of available Flash memory shown. If the
space available is less than the space required by the file you want to copy, the copy process will
continue, but the entire file will not be copied into Flash memory.
Use the following procedure to download (copy) a microcode version from a TFTP server to Flash
memory:
Step 1
To display the total amount of Flash memory present, its location, any files that currently exist in Flash
memory and their size, and the amount of Flash memory remaining, use the show flash command.
Following is an example of the output that is displayed:
Router# show flash
-#- ED --type-- --crc--- -seek-- nlen -length- -----date/time------ name
1
.. image
0A423F1B E01200
22 14553472 Apr 18 2001 19:19:16 rsp-jsv-mz_n
6024704 bytes available (14553600 bytes used)
Step 2
Compare the amount of available Flash memory (last line in the preceding example) to the size of the
new microcode image on the floppy disk. If you attempt to copy in a new image, and the size of the new
image exceeds the available space in Flash memory, only part of the new image will be copied, and the
following error message will be displayed:
buffer overflow - xxxx/xxxx
In this error message, xxxx/xxxx is the number of bytes read in/number of bytes available.
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Step 3
After you verify that there is sufficient space available in Flash memory for the new image, use the
command copy tftp:filename [ flash | slot0 | slot1 ]:filename to copy an image to Flash memory. (The
file source is tftp:filename, and [ flash | slot0 | slot1 ]:filename is the destination in onboard Flash
memory or on either of the Flash memory cards.)
An example of the copy tftp:filename command follows:
Router# copy tftp:vip11-1 slot0:vip11-1
20575008 bytes available on device slot0, proceed? [confirm]
Address or name of remote host [1.1.1.1]?
Loading new.image from 1.1.1.1 (via Ethernet1/0): !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!![OK - 7799951/15599616 bytes]
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
CCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCCC
Router#
Step 4
Use the show flash command to verify that the microcode has been copied to Flash memory. The
output should display the filename of the image you copied to Flash memory (vip11-1 in the following
example):
Router# show flash
-#- ED --type-- --crc--- -seek-- nlen -length- -----date/time------ name
1
2
3
.. FFFFFFFF B4A18E0B 3F6494 30
.. FFFFFFFF 8075AA5D 4118B4 23
.. FFFFFFFF EEA1FEEB 8436E8 22
4023316 Jun 26 1994 19:44:29 image/file/1
111518
600516
Jun 29 1994 11:05:57 image/file/2
Oct 10 1995 19:35:25 vip11-1
7646052 bytes available (16179788 bytes used)
Step 5
To ensure that the new microcode is used when you reboot the system, add the appropriate commands
to the configuration file. To modify the configuration file, enter the configure terminal command, as
follows:
Router# configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)#
Step 6
Specify that you are changing the microcode for the VIP4 (microcode vip4), and that it will load from
Flash memory (flash slot0 or slot1). Then add the filename of the new microcode image to be loaded
from Flash memory:
Router(config)# microcode vip4 flash slot0:vip11-1
Step 7
Step 8
To exit configuration mode, press Ctrl-Z.
Copy the new configuration to nonvolatile random-access memory (NVRAM):
Router# copy running-config startup-config
The microcode reload command is automatically added to your running configuration. The new VIP4
microcode image will load automatically the next time the system boots or reinitializes.
Step 9
To load the new microcode immediately, you can issue the microcode reload configuration command
(you must be in configuration mode to enter this command):
Router# configure terminal
Enter configuration commands, one per line. End with CNTL/Z.
Router(config)# microcode reload
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Immediately after you enter the microcode reload command and press Return, the system reloads all
microcode. Configuration mode remains enabled; after the reload is complete, press Ctrl-Z to exit
configuration mode and return to the system prompt.
Step 10 To verify that the VIP4 is using the correct microcode, issue the show startup-config or show
controllers cbus command, which indicates the currently loaded and running microcode version for
each interface processor.
Router# show controllers cbus
This completes the procedure for downloading microcode to Flash memory.
Upgrading VIP4 Memory
This section provides the guidelines and procedures for upgrading CPU memory (also called program
memory).
To upgrade CPU memory on your VIP4, you must replace the SDRAM DIMM located in socket U1. Be
sure that you locate the correct socket, because you should not upgrade the SDRAM DIMM for packet
memory that is located in socket U5. See Figure 4. The default memory configurations for the VIP4 are
64 MB of CPU memory and 64 MB of packet memory.
Note
Note
You can upgrade CPU memory to 256 MB but you should not upgrade the packet memory from the
standard 64 MB.
Memory Size shows the amount of memory installed on the VIP4. Make a note of these memory values,
then compare them after you upgrade memory to verify the upgrade.
The following Cisco Systems memory spare and upgrade kits are compatible with the VIP4:
Table 8
Mem ory Spare and Upgrade Kit
Product
Description
MEM-VIP4-64M-SD=
MEM-VIP4-128M-SD=
Memory spare option for VIP4 CPU memory or packet memory
Upgrades VIP4 CPU memory from 64 to 128 MB, with one
128-MB SDRAM DIMM (This 128-MB memory option is for CPU
memory only.)
MEM-VIP4-256M-SD=
Upgrades VIP4 CPU memory from 64 to 256 MB, or from 128 MB
to 256 MB, with one 256-MB SDRAM DIMM (This 256-MB
memory option is for CPU memory only.)
Depending on your system configuration, a memory upgrade might be required. Also, if a system
problem is determined to be caused by a DIMM, a DIMM replacement might be required.
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Figure 4
Location of CPU Mem ory and Packet Mem ory DIMMs on the VIP4
CPU
Bus connector
CPU memory
DIMM U1
Packet
memory
DIMM U5
Port adapter
in slot 1
Port adapter
in slot 0
Caution
Note
To prevent ESD damage, handle DIMMs by the card edges only. Place removed DIMMs on an antistatic
mat and store them in an antistatic bag.
Use only SDRAM DIMMs from Cisco Systems. A Cisco manufacturing part number appears on each
SDRAM DIMM.
Removing SDRAM DIMMs
Use the following procedure to remove the existing DIMMs:
Step 1
Step 2
Turn off the system power and remove the VIP4 from the system. (Follow the steps in the “Removing a
Place the VIP4 on an antistatic mat or pad and ensure that you are wearing an antistatic device, such as
a wrist strap.
Position the VIP4 so that the handles are away from you and the bus connectors are toward
Step 3
Step 4
Locate the DIMM and position the VIP4 so that you are facing the DIMM module you want to remove.
DIMM is under tension in the socket; therefore, the DIMM might be released from the socket with
some force.
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Figure 5
Opening the DIMM Socket Tabs
Pull the tabs away with
your thumbs, bracing your
forefingers against the
DIMM socket sides
SDRAM DIMM
Step 5
With the DIMM socket tabs open, grasp the ends of the DIMM between your thumbs and forefingers
Figure 6
Rem oving the DIMM
Polarization notch
Metal fingers
Note
Handle the edges of the DIMM only; avoid touching the memory module, pins, or traces (the metal
Figure 7
Handling the DIMM
SDRAM DIMM
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Caution
Step 6
To prevent ESD damage when working with DIMMs: handle the DIMM by the card edges only, place a
removed DIMM on an antistatic mat, and store it in an antistatic container.
Place the DIMM in an antistatic container to protect it from ESD damage.
This completes the DIMM removal procedure.
Installing SDRAM DIMMs
Caution
The DIMM is a sensitive component that is susceptible to ESD damage. Handle the DIMM by the edges
only; avoid touching the memory modules, pins, or traces (the metal fingers along the connector edge of
With the VIP4 in the same orientation as the previous procedure (with the handle away from you and the
bus connector toward you), use the following procedure to install the new DIMM in the DIMM socket:
Step 1
Step 2
Remove the new DIMM from its antistatic container.
Note
The 64-MB DIMM should be facing component-side down.
Insert the connector edge of the DIMM straight into the socket.
Step 3
Caution
Step 4
When inserting the DIMM, use firm but not excessive pressure. If you damage a socket, you will have
to return the VIP4 to the factory for repair.
Gently push the DIMM into the socket until the socket tabs close over the ends of the DIMM. (See
Figure 8.) If necessary, rock the DIMM gently back and forth to seat it properly.
Figure 8
Inserting the DIMM
Step 5
When the DIMM is installed, check to see it is seated properly. If the DIMM appears misaligned,
carefully remove it and reseat it in the socket. Push the DIMM firmly back into the socket until first one
and then the other socket tab moves into place.
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Step 6
If you have a network processing engine with more than one DIMM socket and are replacing the
This completes the DIMM replacement procedure. Reinstall the VIP4 in the system. (Follow the steps
in the “Installing a VIP4” section on page 19.) See the following section, “Checking the VIP4 Memory
Upgrade,” as required.
Checking the VIP4 Memory Upgrade
After you upgrade the VIP4 memory, verify the memory upgrade:
•
Observe the LED states and the console display. When the system has reinitialized all interfaces, the
enabled LEDs on the VIP4 port adapters should go on. (Port adapter status LEDs might be on,
depending on your connections.) The console screen also displays a message as the system discovers
each interface during its reinitialization.
•
Use the show diag command to verify that the system recognizes the new memory; check the line
of the show diag command output that begins with Controller Memory Size.
If, after you have replaced memory devices, the system fails to boot properly, if the console terminal
displays a checksum or memory error, or if the show diag command output indicates an incorrect amount
of memory (or no memory), check the following:
•
Ensure that all memory devices are installed correctly. If necessary, shut down the system and
remove the VIP4. Check the memory devices by looking straight down on them and then at eye level.
The devices should be aligned at the same angle and the same height when properly installed. If a
memory device appears to stick out or rest in the socket at a different angle from the others, remove
the device and reinsert it; then replace the VIP4 and reboot the system for another installation check.
•
•
Each DIMM socket must contain a DIMM of the correct size and speed or the system cannot operate.
To ensure this, use only memory devices that are included with Cisco Systems memory kits.
If after several attempts the system fails to restart properly, contact a service representative for
assistance. Before you call, make note of any error messages, unusual LED states, or any other
indications that might help solve the problem.
This completes the VIP4 memory upgrade.
Installing or Replacing a Port Adapter on a VIP4
Depending on the circumstances, you might need to install a new single-width or dual-width port adapter
on a VIP4 motherboard or replace a failed port adapter in the field. In either case, you need a number 1
Phillips screwdriver, an antistatic mat onto which you can place the removed VIP4, and an antistatic
container into which you can place a failed port adapter for shipment back to the factory. Always handle
the port adapter by the carrier edges and handle; never touch the port adapter components or connector
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Figure 9
Handling a Port Adapter
Metal carrier
Printed circuit board
Caution
To prevent system problems, do not remove port adapters from the VIP4 motherboard or attempt to
install other port adapters on the VIP4 motherboard while the system is operating. To install or replace
port adapters, first remove the VIP4.
Caution
To prevent interface reconfiguration requirements, you should replace a port adapter with the same type
of port adapter you removed, but this is not a requirement.
Warning
When performing the following procedures, wear a grounding wrist strap to avoid ESD damage to the
card. Some platforms have an ESD connector for attaching the wrist strap. Do not directly touch the
backplane with your hand or any metal tool, or you could shock yourself.
To replace a port adapter, use the procedure that is appropriate to your port adapter type:
•
•
Single-Width Port Adapter, page 36—For replacing a single-width port adapter on your VIP4
Dual-Width Port Adapter, page 37—For replacing a dual-width port adapter on your VIP4
Single-Width Port Adapter
Single-width port adapters occupy one of the two port adapter slots on a VIP4. When a single-width port
adapter slot is not in use, a blank port adapter must fill the empty slot to allow the router to conform to
electromagnetic interference (EMI) emissions requirements and to allow proper airflow through the
router. If you plan to install a new single-width port adapter in a port adapter slot that is not in use, you
must first remove the blank port adapter.
Figure 10 describes the steps required to install a single-width port adapter.
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Figure 10
Rem oving and Installing a Single-Width Port Adapter
Note: You must first remove the
VIP from the chassis before
removing a port adapter from the
VIP4.
A
Step 1
To remove the port adapter,
remove
the screw that secures the port
adapter (or blank port adapter).
(See A.)
Screw
Step 2
With the screw removed, grasp
the handle on the front of the port
adapter (or blank port adapter)
and carefully pull it out of its slot,
away from the edge connector at
the rear of the slot. (See A.)
B
Step 3
To insert the port adapter,
carefully align the port adapter
carrier between the upper and
the lower edges of the port
adapter slot. (See B.)
Carrier
Upper edge
Lower edge
Step 4
Install the screw in the rear of the
port adapter slot. Do not overtighten
the screw. (See A.)
C
D
C
F
A
I
L
AC POWER
NORMAL
Step 5
Captive
installation
screw
Carefully slide the new port adapter
into the port adapter slot until the
connector on the port adapter is
completely seated in the connector
at the rear of the port adapter slot.
(See B.)
EJECT
SLOT
SLOT
1
0
I
MASTER
SLAVE
O
SLAVE/MASTER
CPU HALT
RESET
D
C
F
A
I
L
AC POWER
A L
E N
ENABLE
AUX.
Step 6
R
U
E
S
I
HC
P
C
S
R
2
CONSOLE
Reinstall the VIP motherboard in the
chassis, and tighten the captive
I
installation screw on each end of the
VIP faceplate. (See C.)
O
Dual-Width Port Adapter
Dual-width port adapters occupy both port adapter slots on a VIP4. Before you can install a dual-width
port adapter, you must first remove the slot divider that is located between the two port adapter slots.
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Figure 11
Location of VIP4 Slot Divider and Screw s
Screw holes for septum
Use the following procedure to remove the slot divider from a VIP4:
Step 1
Step 2
Step 3
Step 4
Attach an ESD-preventive wrist strap between you and an unpainted chassis surface.
Place the removed VIP4 on an antistatic mat or foam pad.
Remove any installed port adapters or blank port adapters from the port adapter slots on the VIP4. To
do this, use a number 1 Phillips screwdriver to remove the screw located at the rear of each port adapter
slot.
•
•
Step 5
Step 6
Use a number 1 Phillips screwdriver to remove the four slot divider screws that secure the slot divider
Remove the slot divider and store it (and the screws) in a location where you can retrieve it for use later.
Note
If you need to reinstall the port adapter slot divider, place the slot divider in position on the VIP4
and secure it with the four Phillips screws.
With the slot divider removed, see Figure 12, which describes the steps required to install or remove a
dual-width port adapter.
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Figure 12
Rem oving and Installing a Dual-Width Port Adapter
Note: You must first remove the VIP
from the chassis before removing the
dual-width port adapter from the VIP.
Step 1
To remove the port adapter, remove
the screws that secure the port
adapter to the VIP.
Step 2
With the screws removed, grasp the
handles on the front of the port
adapter and carefully pull it out of its
slot, away from the edge connector
at the rear of the slot. (See A.)
A
Step 3
To insert the port adapter, carefully
align the port adapter carrier between
the upper and the lower edges of the
port adapter slot on the VIP. (See B.)
Carefully slide the port adapter into
the port adapter slot until the
connectors at the rear of the port
adapter are completely seated in
the connectors at the rear of the
port adapter slot.
B
Carrier
Upper edge
Step 4
Captive
installation
screw
Lower edge
Install the screws in the rear of the
port adapter slot. Do not overtighten
the screws.
ROUTE SWITCH PROCESSOR
Step 5
EJECT
CPU HALT RESET
SLOT
1
AUX.
SLOT
0
CONSOLE
NORMAL
Carefully slide the VIP into the
interface processor slot until the
connectors at the rear of the VIP are
completely seated in the connectors
at the rear of the interface processor
slot. Use the ejector levers to seat the
VIP in the interface processor slot.
Tighten the captive installation screws
on the VIP. (See C.)
C
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VIP4 Troubleshooting
VIP4 Troubleshooting
To troubleshoot the VIP4, refer to Troubleshooting VIP Crashes online at
http://www.cisco.com/warp/customer/63/vip_crash.html which requires user registration to access. To
Listed below are common sense guidelines to troubleshoot the router, the VIP4 and its memory
components, and the port adapter installation:
•
•
Verify that the router is plugged in.
Visually inspect the routers, the port adapters, and the VIP4 and its components to confirm that they
appear to be in working order. Check to see that the LEDs are lighting up.
•
•
•
Remove and reinstall the VIP4 to reseat it. See instructions in the “Removing a VIP4” section on
If you replaced the SDRAM DIMMs, remove and reinstall them, to reseat them. See the “Upgrading
Remove and reinstall the port adapters. See the “Installing or Replacing a Port Adapter on a VIP4”
Obtaining Documentation
The following sections provide sources for obtaining documentation from Cisco Systems.
World Wide Web
You can access the most current Cisco documentation on the World Wide Web at the following sites:
•
•
•
Documentation CD-ROM
Cisco documentation and additional literature are available in a CD-ROM package, which ships
with your product. The Documentation CD-ROM is updated monthly and may be more current than
printed documentation. The CD-ROM package is available as a single unit or as an annual subscription.
Ordering Documentation
Cisco documentation is available in the following ways:
•
Registered Cisco Direct Customers can order Cisco Product documentation from the Networking
Products MarketPlace:
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Obtaining Technical Assistance
•
•
Registered Cisco.com users can order the Documentation CD-ROM through the online Subscription
Store:
Nonregistered Cisco.com users can order documentation through a local account representative by
calling Cisco corporate headquarters (California, USA) at 408 526-7208 or, in North America, by
calling 800 553-NETS (6387).
Documentation Feedback
If you are reading Cisco product documentation on the World Wide Web, you can submit technical
comments electronically. Click Feedback in the toolbar and select Documentation. After you complete
the form, click Submit to send it to Cisco.
To submit your comments by mail, for your convenience many documents contain a response card
behind the front cover. Otherwise, you can mail your comments to the following address:
Cisco Systems, Inc.
Document Resource Connection
170 West Tasman Drive
San Jose, CA 95134-9883
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Obtaining Technical Assistance
Cisco provides Cisco.com as a starting point for all technical assistance. Customers and partners can
obtain documentation, troubleshooting tips, and sample configurations from online tools. For Cisco.com
registered users, additional troubleshooting tools are available from the TAC website.
Cisco.com
Cisco.com is the foundation of a suite of interactive, networked services that provides immediate, open
access to Cisco information and resources at anytime, from anywhere in the world. This highly
integrated Internet application is a powerful, easy-to-use tool for doing business with Cisco.
Cisco.com provides a broad range of features and services to help customers and partners streamline
business processes and improve productivity. Through Cisco.com, you can find information about Cisco
and our networking solutions, services, and programs. In addition, you can resolve technical issues with
online technical support, download and test software packages, and order Cisco learning materials and
merchandise. Valuable online skill assessment, training, and certification programs are also available.
Customers and partners can self-register on Cisco.com to obtain additional personalized information and
services. Registered users can order products, check on the status of an order, access technical support,
and view benefits specific to their relationships with Cisco.
To access Cisco.com, go to the following website:
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Obtaining Technical Assistance
Technical Assistance Center
The Cisco TAC website is available to all customers who need technical assistance with a Cisco product
or technology that is under warranty or covered by a maintenance contract.
Contacting TAC by Using the Cisco TAC Website
If you have a priority level 3 (P3) or priority level 4 (P4) problem, contact TAC by going to the TAC
website:
P3 and P4 level problems are defined as follows:
•
P3—Your network performance is degraded. Network functionality is noticeably impaired, but most
business operations continue.
•
P4—You need information or assistance on Cisco product capabilities, product installation, or basic
product configuration.
In each of the above cases, use the Cisco TAC website to quickly find answers to your questions.
To register for Cisco.com, go to the following website:
If you cannot resolve your technical issue by using the TAC online resources, Cisco.com registered users
can open a case online by using the TAC Case Open tool at the following website:
Contacting TAC by Telephone
If you have a priority level 1 (P1) or priority level 2 (P2) problem, contact TAC by telephone and
immediately open a case. To obtain a directory of toll-free numbers for your country, go to the following
website:
P1 and P2 level problems are defined as follows:
•
P1—Your production network is down, causing a critical impact to business operations if service is
not restored quickly. No workaround is available.
•
P2—Your production network is severely degraded, affecting significant aspects of your business
operations. No workaround is available.
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Obtaining Technical Assistance
This document is to be used in conjunction with the documents listed in the “Related Documentation” section on page 2 section.
CCSP, CCVP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work,
Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, BPX, Catalyst, CCDA, CCDP,
CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital,
the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink,
Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo,
Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet,
The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the
United States and certain other countries.
All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a
partnership relationship between Cisco and any other company. (0601R)
Copyright © 2002, Cisco Systems, Inc.
All rights reserved.
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Obtaining Technical Assistance
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