Cisco Systems IP Phone OL 16445 01 User Manual

C H A P T E R  
21  
Resetting Passwords and PINs  
You can reset the password that users use when they log on to the Cisco Unified IP Phone User Options  
window. You can also reset the PINs for the extension mobility feature that users use when they log in  
to Cisco Unified IP Phones. Use this action when you must reset a group of users to a default password  
or to a default PIN without updating any other attributes.  
Resetting Passwords and PINs  
You have two ways to choose users for resetting passwords and PINs:  
Using Query to Reset User Password and PIN  
To use a query to locate users and reset passwords and PINs to a default value, use the following  
procedure.  
Procedure  
Step 1  
Choose Bulk Administration > Users > Reset Password/PIN > Query.  
The Reset Password/PIN for Users Query window displays.  
Step 2  
Step 3  
To locate the users that you want to reset, define the query filter.  
From the first Find User where drop-down list box, choose one of the following criteria:  
User ID  
First Name  
Middle Name  
Last Name  
Manager  
Department  
From the second Find User where drop-down list box, choose one of the following criteria:  
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Chapter 21 Resetting Passwords and PINs  
Resetting Passwords and PINs  
For information on log files, see “BAT Log Files” section on page 66-3.  
Additional Topics  
Using a Custom File to Reset User Password and PIN  
To locate users and to reset passwords and PINs to default values, you can create a custom file of user  
IDs by using a text editor.  
Before You Begin  
1. Create a text file that lists each user ID on a separate line for which you want to reset password or  
PIN.  
2. Upload the custom file into Cisco Unified Communications Manager first node. See “Uploading a  
File” section on page 2-3.  
To reset user passwords and PINS by using a custom file, use the following procedure.  
Procedure  
Step 1  
Step 2  
Choose Bulk Administration > Users > Reset Password/PIN > Custom File.  
The Find and List Users - Reset Pwd/Pin for users based on custom file window displays.  
In Reset Pwd/PIN for Users where drop-down list box, choose the field that you used in the custom file  
from the following options:  
User ID  
First Name  
Middle Name  
Last Name  
Department  
Step 3  
Step 4  
Step 5  
In the In Custom File drop-down list box, choose the filename for the custom file.  
In the Job Information area, enter the Job description.  
To change passwords or PINs immediately, click the Run Immediately radio button. Click Run Later to  
change them at a later time.  
Step 6  
Step 7  
To create a job for resetting passwords or PINs, click Submit.  
To schedule and activate this job, use the Job Scheduler option in the Bulk Administration main menu.  
For more information on jobs, see Chapter 66, “Scheduling Jobs.”  
For information on log files, see “BAT Log Files” section on page 66-3. The log file displays the number  
of users that were updated and the number of records that failed, including an error code.  
Additional Topics  
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Chapter 21 Resetting Passwords and PINs  
Related Topics  
Related Topics  
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