C H A P T E R
46
Configuring Cisco IP Phones in
Cisco CallManager
Cisco IP Phones are full-featured telephones that can be plugged directly into
your IP network. Cisco CallManager supports the following Cisco IP Phones:
•
•
•
The following devices are also configured through the Cisco CallManager
Administration phone configuration pages:
•
•
Note
Devices such as analog phones or fax machines must be connected
to a gateway (for example, a Cisco VG200 gateway).
If you are administering a large number of phones at your site, you can use the
Bulk Administration Tool (BAT) to perform batch add, modify, and delete
operations for Cisco IP Phones instead of manually adding and configuring each
phone using Cisco CallManager Administration.
BAT is a plug-in application for Cisco CallManager. If BAT is already installed
on your Cisco CallManager system, it can be accessed by opening
Cisco CallManager administration and selecting Application > BAT.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Understanding Cisco IP Phones
•
Cisco CallManager does not directly control all features on these phones through
phone button templates. Refer to the Cisco IP Phone 7900 Family Administration
Guide and the Getting Started publications for individual Cisco IP Phone 7900
Family models for detailed information.
Cisco IP Phone 7960
The Cisco IP Phone model 7960 is a full-featured, six-line business set that
supports the following features:
•
•
•
An information (i) button
Six programmable line or speed dial buttons
Four fixed buttons for accessing voice mail messages and adjusting phone
settings, services, and directories
•
•
•
Four soft keys for displaying additional call detail and functionality
A large LCD display that shows call detail and soft key functions
An internal two-way speakerphone and microphone mute
Cisco IP Phone 7940
The Cisco IP Phone model 7940 is a two-line business set with features similar to
the Cisco IP Phone model 7960. These include:
•
•
An information (i) button
Two programmable buttons (these can be configured as two lines or one line
and one speed dial)
•
Four on-screen mode buttons for accessing voice mail messages and adjusting
phone settings, services, and directories
•
•
•
Four soft keys for displaying additional call detail and functionality
A large LCD display that shows call detail and soft key functions
An internal two-way speakerphone and microphone mute
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Understanding Cisco IP Phones
Cisco IP Phone 7910
The Cisco IP Phone 7910 is a single-line, basic feature phone designed primarily
for common-use areas with medium telephone traffic such as lobbies or break
rooms. It includes the following features:
•
•
Four dedicated feature buttons for Line, Hold, Transfer, and Settings
Six programmable feature buttons that can be configured through phone
button templates in Cisco CallManager
Available features include Call Park, Redial, Speed Dial, Call Pickup,
Conference, Forward All, Group Call Pickup, Message Waiting, and
Meet-Me Conference.
•
•
A two-line LCD display (24 characters per line) that indicates the directory
number, call status, date and time
An internal two-way speakerphone and microphone mute
Cisco IP Phone 12 SP+
The Cisco IP Phone model 12 SP+ offers many of the same features as PBX or
plain old telephone service (POTS) telephones. This IP phone includes the
following features:
•
•
12 programmable line and feature buttons
An LED associated with each of the 12 feature and line buttons to indicate
feature and line status
•
•
A two-line LCD display (20 characters per line) for call status and
identification
An internal two-way speakerphone and microphone mute
Cisco IP Phone 30 VIP
The Cisco IP Phone 30 VIP offers many of the same features as PBX or plain old
telephone service (POTS) telephones. This IP phone includes the following
features:
•
26 programmable line and feature buttons
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Cisco IP Phones
•
•
An LED associated with each of the 26 feature and line buttons to indicate
feature and line status
A two-line LCD for displaying date and time, calling party name, calling
party number, and digits dialed
•
•
An internal two-way speakerphone with microphone mute
A transfer feature button
CTI Ports
CTI ports are virtual devices that are used by software-based Cisco CallManager
applications such as Cisco SoftPhone, Cisco AutoAttendant, and
Cisco IP Interactive Voice Response (IVR). CTI ports are configured through the
same Cisco CallManager Administration area as phones, but require fewer
configuration settings.
•
For general instructions on how to configure settings for CTI ports, refer to
•
For information on how to configure CTI ports for use with a specific
application, such as Cisco SoftPhone, refer to the documentation and online
help provided with that application.
H.323 Clients
H.323 clients include Microsoft NetMeeting devices and NetVision Symbol
phones. They are configured through the same Cisco CallManager Administration
pages as phones, but require fewer configuration settings.
For instructions on how to configure H.323 clients, refer to the “Configuring
Configuring Cisco IP Phones
When connecting a Cisco IP Phone to your IP telephony network, you can choose
to allow the phone to auto-register itself with the Cisco CallManager database. By
enabling auto-registration, you can automatically add phones to the database.
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Configuring Cisco IP Phones
However, in many cases, you might not want to use auto-registration. For
example, auto-registration does not allow you to assign specific directory
numbers to a phone. Instead, numbers are assigned sequentially based on the next
available number designated in Cisco CallManager.
If you do not use auto-registration, you must manually add phones to the
Cisco CallManager database or use the Bulk Administration Tool (BAT). BAT is
a plug-in application that enables system administrators to perform batch add,
modify, and delete operations on large numbers of Cisco IP Phones. Refer to the
Bulk Administration Tool Guide for Cisco CallManager for detailed instructions
on using BAT.
You can also delete, reset, update, and copy phones from Cisco CallManager.
H.323 clients and CTI ports are also configured in this area of Cisco CallManager
Administration, and are covered in the procedures in this section.
Related Topics
•
•
•
•
•
•
Displaying the MAC Address of a Phone
The Media Access Control (MAC) address is a unique 12-character hexadecimal
number that identifies a Cisco IP Phone or other hardware device. It is located on
a label on the bottom of the phone (for example, 000B6A409C405 for
Cisco IP Phone 7900 Family models or SS-00-0B-64-09-C4-05 for
Cisco IP Phone SP 12+ and 30 VIP models). The MAC address is a required field
for Cisco IP Phone device configuration. When entering the MAC address in
Cisco CallManager fields, do not use spaces or dashes and do not include the "SS"
that may precede the MAC address on the label.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Cisco IP Phones
To display the MAC address when the phone is powered on:
•
Cisco IP Phone 7960 and 7940 models — press Settings, use the arrow
buttons to highlight the Network Configuration menu option, and press the
Select softkey.
•
Cisco IP Phone 7910 — Press Settings, use the arrow buttons to locate
Network Config options, press 6 on the phone keypad to begin displaying the
Network Config options, then use the arrow keys to scroll the Network Config
option display to the MAC address.
•
Cisco IP Phone 12 SP+ and 30VIP models — press ** to display the MAC
address on the second line of the LCD display.
For more information about displaying additional configuration settings on
Cisco IP Phones, refer to the Cisco IP Phone 7900 Family Administration Guide
and the individual Getting Started publications provided with Cisco IP Phones.
Adding a Phone
Before a Cisco IP Phone can be used, you must add the phone to
Cisco CallManager.
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Add a Device.
The Add a New Device page displays.
Step 3
Step 4
Select Phone from the Device Type drop-down list box and click Next.
The Add a New Phone page displays.
Select the appropriate phone type (Cisco IP Phone model, H.323 client, or CTI
port) from the phone type drop-down list and click Next. The Phone
Configuration page displays.
•
•
Once you select a phone type, you cannot modify it.
CTI ports are virtual devices used by Cisco CallManager applications such as
Cisco SoftPhone and Cisco AutoAttendant
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Configuring Cisco IP Phones
•
H.323 clients can be Symbol NetVision phones or Microsoft NetMeeting
clients.
Step 5
Enter the appropriate settings as described in Table 46-1.
These settings are not available for all phone types. Only the settings appropriate
to the selected phone type will appear on your screen.
Table 46-1 IP Phone Configuration Settings
Field
Description
Usage Notes
Device Information
MAC Address
Media Access Control (MAC)
address that identifies
Cisco IP Phones (hardware
phones only)
•
•
Value must be 12 hexadecimal
characters.
This field is only displayed for
hardware Cisco IP Phones
Refer to the “Displaying the
Device Name
Identifies software-based
telephones.
•
•
Value can include 1 to 15 characters,
including alphanumeric, dot, dash, or
underscores.
Only available for H.323 clients and
CTI ports
Description
Clarifies the purpose of the
device.
Load Information
Specifies custom software for a The value entered here overrides the default
Cisco IP Phone.
values for this type of device. Refer to the
“Setting Device Defaults” section on
page 15-1.
Device Pool
Defines sets of common
The value entered here overrides the default
characteristics for devices, such value for this type of device. Refer to the
as region, date/time group,
Cisco CallManager group, and
calling search space for
auto-registration
“Setting Device Defaults” section on
page 15-1.
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Configuring Cisco IP Phones
Table 46-1 IP Phone Configuration Settings (continued)
Field
Description
Usage Notes
Location
Specifies the remote location
accessed using restricted
bandwidth connections.
Calling Search Space Specifies the collection of Route
Partitions searched to determine
how a dialed number should be
routed.
Button Template
Determines the configuration of The value entered here overrides the default
buttons on a phone and identifies value for this type of device. Refer to the
which feature (line, speed dial, “Setting Device Defaults” section on
and so on) is used for each
button.
page 15-1.
Not available for H.323 clients or CTI ports.
H.323 Client-Specific Device Information
Outgoing Caller ID
Pattern
Specifies the number to send as For example, in North America:
Caller ID for outgoing calls.
•
•
NNNXXXX = variable Caller ID,
where XXXX is equal to an extension
number or directory number (X is a
number from 0 to 9) and NNN is the
office code. The Central Office (CO)
prepends the number with the area code
if you do not specify it.
5555000 = Fixed Caller ID. Use when
you want the Corporate number to be
sent instead of the exact extension from
which the call is placed. The CO
appends the number with the area code
if you do not specify it.
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Configuring Cisco IP Phones
Table 46-1 IP Phone Configuration Settings (continued)
Field
Description
Usage Notes
Calling Party
Selection
Determines what to display if a
call to this device is forwarded or
transferred.
•
Originator—send the directory number
of the calling device.
•
First Redirect Number—send the
directory number of the redirecting
device.
•
Last Redirect Number—send the
directory number of the last device to
redirect the call.
Caller ID
Presentation
Determines whether the central Select Allowed if you want the Central
office transmits or blocks caller Office to send caller ID.
ID.
Select Restricted if you do not want the
Central Office to send caller ID.
Display IE Delivery
When this box is checked, it
enables delivery of the display
IE (incoming exclusion) in
SETUP and CONNECT
messages for the calling and
called party name delivery
service.
By default, Display IE Delivery is disabled.
Media Termination
Point Required
Determines whether or not a
Media Termination Point is used the H.245 Empty Capabilities Set message.
to implement features that H.323
Used for H.323 devices that do not support
does not support (such as hold
and transfer).
Cisco IP Phone - External Data Locations (leave blank to use the default)
Directory
Specifies the primary and
secondary servers from which
the phone obtains directory
information.
Only used for Cisco IP Phone 7960 and
7940 models.
Information
Specifies the location (UL) of
Only used for Cisco IP Phone 7960 and
the help text for the information 7940 models.
(i) button.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Cisco IP Phones
Table 46-1 IP Phone Configuration Settings (continued)
Field
Description
Usage Notes
Services
Specifies the location (URL) for Only used for Cisco IP Phone 7960 and
Cisco IP Phone Services.
7940 models.
Messages
Specifies the voice mail pilot
Only used for Cisco IP Phone 7960 and
directory number for messaging. 7940 models.
Step 6
Step 7
Click Insert.
Add a directory number to this phone. Refer to the “Adding a Directory Number”
Step 8
You must reset the phone after making changes to apply the new settings. Refer
Related Topics
•
•
•
•
Deleting a Phone
Perform the following procedure to delete a Cisco IP Phone from
Cisco CallManager.
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Phone.
The Find and List Phones page displays.
Enter search criteria to locate a specific phone and click Find.
Step 3
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Configuring Cisco IP Phones
A list of phones that match the search criteria appears.
Click the Delete icon next to the phone you want to delete.
Step 4
Step 5
A message appears verifying that you want to delete the phone.
Click OK.
Related Topics
•
•
Resetting a Phone
Perform the following procedure to reset a Cisco IP Phone using
Cisco CallManager.
Before You Begin
If a call is in progress, the phone does not reset until the call is finished.
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Phone.
The Find and List Phones page displays.
Enter search criteria to locate a specific phone and click Find.
A list of phones that match the search criteria appears.
Click the Reset button next to the phone you want to reset.
The Reset Device page displays.
Step 3
Step 4
Step 5
Click one of the following:
•
Restart Device—Restarts a device without shutting it down (re-registers the
phone with Cisco CallManager).
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Configuring Cisco IP Phones
•
Reset Device—Shuts down a device and bring it back up (performs a
complete shut-down and re-initialization of the phone).
Related Topics
•
•
Updating a Phone
Perform the following procedure to update a Cisco IP Phone from
Cisco CallManager.
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Phone.
The Find and List Phones page displays.
Enter search criteria to locate a specific phone and click Find.
A list of phones that match the search criteria appears.
Select the name of the phone you want to update from the list.
The Phone Configuration page displays.
Enter desired changes.
Step 3
Step 4
Step 5
Step 6
Step 7
Click Update.
Click Reset to reset the phone and apply the new settings.
Related Topics
•
•
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Cisco IP Phones
Copying an Existing Phone
If you want to manually add several similar phones to the Cisco CallManager
database, you can add one and then copy its basic settings to apply to another
phone. You must change at least the Media Access Control (MAC) address before
inserting the new phone into the database.
Perform the following procedure to copy a phone’s settings.
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Phone.
The Find and List Phones page displays.
Step 3
Step 4
Enter search criteria to locate a specific phone and click Find.
A list of phones that match the search criteria appears.
Click on the Copy icon for the phone whose settings you want to copy.
The Phone Configuration page displays.
Step 5
Step 6
Step 7
Enter the MAC address of the new phone.
Enter additional desired changes.
Click Insert.
Once it is added, you can add and configure lines for the new phone.
Related Topics
•
•
•
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Finding a Phone
Finding a Phone
Because you might have thousands of Cisco IP Phones in your network,
Cisco CallManager enables you to search for phones based on specified criteria.
Follow these steps to search for a specific Cisco IP Phone in the
Cisco CallManager database.
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Phone.
The Find and List Phones page displays.
Select one of the following options from list of fields:
Step 3
•
•
•
•
•
Device Name
Description
Directory Number
Calling Search Space
Device Pool
Step 4
Select one of the following options from the list of patterns:
•
•
•
•
•
•
begins with
contains
ends with
is exactly
exists
is empty
Step 5
Step 6
Enter the item to search for in the Find field.
Click Find.
A list of the first 20 discovered devices appears. The devices in the list are sorted
by the field you selected in Step 3.
The total number of devices and pages are also listed on this page.
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Configuring Phone Features
Step 7
To view the next set of discovered devices, click Next.
Related Topics
•
•
Tips for Finding a Phone
Searching by Calling Search Space or Device Pool
If you select calling search space or device pool, the options available in the
database display. You can select one of these options from the drop-down list box
below the Find button.
Finding All Phones in the Database
To find all phones registered in the database, select Device Name from the list of
fields, select “is not empty” from the list of patterns, then click Find.
Note
Analog phones and fax machines connected to gateways (such as a
Cisco VG200) are not included in this list. Only phones configured
in Cisco CallManager Administration are listed here.
Related Topics
•
Configuring Phone Features
Cisco CallManager enables you to configure these phone features on
Cisco IP Phones: call waiting, call forward, call park, and call pickup.
Related Topics
•
•
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Phone Features
•
•
Configuring Call Waiting
Call waiting lets users receive a second incoming call on the same line without
disconnecting the first call. When the second call arrives, the user hears a brief
call waiting indicator tone.
Call waiting is configured on the Configure a Directory Number web page in
Cisco CallManager Administration.
Related Topics
•
Configuring Call Forward
Call forward is a phone feature that allows a user to configure a Cisco IP Phone
so that all calls destined for it ring another phone. There are three types of call
forward:
•
•
•
Call forward all—Forwards all calls.
Call forward busy—Forwards calls only when the line is in use.
Call forward no answer—Forwards calls when the phone is not answered
after four rings.
Call waiting is configured on the Configure a Directory Number web page in
Cisco CallManager Administration.
Related Topics
•
Configuring Call Park
Call park allows a user to place a call on hold so that anyone connected to the
Cisco CallManager system can retrieve it.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Directory Numbers
For example, if a user is on an active call at extension 1000, they can park the call
to a call park extension such as 1234. Anyone connected to the system can then
dial 1234 to retrieve the call.
To use call park, the call park extension (in this case, 1234) must be added in
Cisco CallManager Administration. The call park extension is added when
configuring phone features in Cisco CallManager Administration.
Related Topics
•
Configuring Call Park, page 39-1
Configuring Call Pickup
Call pickup allows you to use your phone to answer another ringing phone in your
designated call pickup group.
You configure call pickup when configuring phone features in
Cisco CallManager. Refer to the “Configuring Call Pickup” section on page 40-1
for details.
However, when adding a directory line, you can indicate the call pickup group.
The call pick up group indicates a number that can be dialed to answer calls to this
directory number (in the specified partition). See the “Adding a Directory
Number” section on page 46-19 for details.
Related Topics
•
•
Configuring Call Pickup, page 40-1
Configuring Directory Numbers
Using Cisco CallManager, you can configure and modify directory lines assigned
to specific phones. These sections provide instructions for working with directory
lines.
This area of Cisco CallManager Administration is where you perform tasks such
as adding or removing directory lines, configuring call forward, call pickup, and
call waiting, setting the display text that appears on the called party’s phone when
a call is placed from a line, and disabling ring on a line.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Directory Numbers
Related Topics
•
•
•
•
Adding a Directory Number
Follow these instructions to add a directory line to a specific phone.
Before You Begin
You must add a Cisco IP Phone to Cisco CallManager before adding a directory
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Phone.
The Find and List Phones page displays.
Step 3
Step 4
Step 5
Step 6
Enter search criteria to locate a specific phone.
A list of discovered devices appears.
Select Device Name.
The Phone Configuration page displays, with the lines listed on the left side.
Select an unassigned line (Line 1, Line 2, and so on).
The Configure a Directory Number page displays in a separate window.
Enter the appropriate settings as described in Table 46-2.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Directory Numbers
Table 46-2 Directory Line Configuration Settings
Field
Description
Usage Notes
Directory Number
Directory Number
Indicates a dialable phone number.
•
Values can include a maximum
of 50 numeric characters except
for (.) and (@).
If the words Shared Line appear in
red next to the directory number, the
directory number appears on more
than one device in the same
partition. Refer to the “Shared Line
•
•
Can appear in more than one
partition.
Unique in combination with
partition.
page 46-25 for more information.
Partition
Indicates the route partition to
which the directory number
belongs.
•
Unique in combination with the
Directory Number.
Directory Number Settings
Calling Search Space
Collection of partitions that are
searched for numbers called from
this directory number.
•
•
Changes cause update of the
numbers listed in the Call
Pickup Group field.
Applies to all devices using this
directory number.
Call Waiting
Specifies whether this directory
number uses call waiting when a
line is busy (On), responds with a
busy signal (Off), or uses the
system-wide default setting
(Default).
Applies to all devices using this
directory number.
Call Forward and Pickup Settings
Call Pickup Group Indicates a number that can be
dialed to answer calls to this
directory number (in the specified
partition).
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Directory Numbers
Table 46-2 Directory Line Configuration Settings (continued)
Field
Description
Usage Notes
Forward All
Indicates the directory number to
which all calls are forwarded.
•
Any dialable phone number,
including an outside
destination.
•
•
Applies to all devices using this
directory number.
Forward Busy
Indicates the directory number that
a call is forwarded to when the line
is in use.
Any dialable phone number,
including an outside
destination.
•
•
Applies to all devices using this
directory number.
Forward No Answer
Calling Search Space
Indicates the directory number that
a call is forwarded to when no one
answers after four rings.
Any dialable phone number,
including an outside
destination.
•
•
Applies to all devices using this
directory number.
Indicates the Calling Search Space
to use when forwarding to the
specified destination.
Applies to all devices using this
directory number.
Calling Search Space can be
configured for Forward All,
Forward Busy, and Forward No
Answer directory numbers.
Line Settings for this Phone
Display
Indicates text that appears on the
called party’s phone when a call is
placed from this line.
•
Leave this field blank to have
the system display the
extension.
•
•
•
Maximum of 30 alphanumeric
characters.
Typically use the user’s name or
the directory number.
Applies only to the current
device.
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Directory Numbers
Table 46-2 Directory Line Configuration Settings (continued)
Field
Description
Usage Notes
Label
Indicates the text for the line button Applies only to the current device.
on this phone.
•
Cisco IP Phone 7960—The text
is displayed on the LCD.
•
Other Cisco IP Phones—The
text is not displayed but could
be used when printing button
templates.
Disable ring on this line
Stops the phone from ringing to
indicate incoming calls.
Applies only to the current device.
External Phone Number
Mask
Indicates phone number (or mask) Maximum of 30 number and “X”
used to send Caller ID information characters. The X characters must
when placing a call from this line. appear at the end of the pattern.
Step 7
Step 8
Click Update.
Click Reset Devices.
Related Topics
•
•
•
•
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Directory Numbers
Deleting a Directory Number
Perform the following procedure to delete a directory number from a specific
phone.
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Phone.
The Find and List Phones page displays.
Enter the search criteria to locate a specific phone and click Find.
A list of discovered devices appears.
Select a Device Name.
Step 3
Step 4
Step 5
Step 6
Step 7
Step 8
The Phone Configuration page displays, with the lines listed on the left side.
Select the line you want to delete.
The Directory Number configuration page displays.
Click Delete.
A message appears verifying that you want to delete the line.
Click OK.
The Phone Configuration page displays with the line deleted.
Click Reset.
Related Topics
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•
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Cisco CallManager Administration Guide
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Configuring Directory Numbers
Updating a Directory Number
Follow these instructions to update a directory number assigned to a specific
phone.
Procedure
Step 1
Step 2
Open Cisco CallManager Administration.
Select Device > Phone.
The Find and List Phones page displays.
Enter search criteria to locate a specific phone.
A list of phones that match the search criteria appears.
Select the name of the phone to update.
The Phone Configuration page displays, with the lines listed on the left side.
Select the line you want to update.
Step 3
Step 4
Step 5
The Directory Number Configuration page displays.
Enter the desired changes.
Step 6
Step 7
Step 8
Click Update.
Click Reset Devices.
Related Topics
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Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Shared Line Appearances
Shared Line Appearances
In a Cisco CallManager system, a directory number (line) is considered to be a
shared line if it appears on more than one device in the same partition. This is
referred to as a shared line appearance.
For example, a shared line can be set up so that a directory number appears on line
1 of a manager’s phone and also on line 2 of their assistant’s phone. Another
example of a shared line would be a single incoming 800 number that is set up to
appear as line 2 on every sales representative’s phone in an office.
The following notes and tips apply to using shared line appearances with
Cisco CallManager:
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You create a shared line appearance by assigning the same directory number
and partition to different lines on different devices.
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If a line will be shared with other devices, the words Shared Line are
displayed in red next to the directory number in the Configure a Line Number
page in Cisco CallManager Administration.
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If you change the Calling Search Space, Call Waiting, or Call Forward and
Pickup settings on any device that uses the shared line, the changes are
applied to all devices that use that shared line.
To stop sharing a line appearance on a device:
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If the shared line is not line 1, change the directory number or partition
number for the line and update the device.
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If the shared line is line 1, you must first delete the line from the device,
and then re-add the line with a new directory number or partition.
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In the case of a shared line appearance, Delete will remove the directory
number only on the current device. Other devices are not affected.
Do not use shared line appearances on any phone that will be used with
Cisco WebAttendant.
Related Topics
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•
•
Cisco CallManager Administration Guide
Download from Www.Somanuals.com. All Manuals Search And Download.
78-10450-02
46-25
Chapter 46 Configuring Cisco IP Phones in Cisco CallManager
Shared Line Appearances
Cisco CallManager Administration Guide
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