AXIS A8004-VE Network Video Door Station
User Manual
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About this Document
•
Electromagnetic Compatibility (EMC) Directive 2004/108/EC. See
This manual is intended for administrators and users of the AXIS
A8004-VE Network Video Door Station, and is applicable to firmware
5.60 and later. It includes instructions for using and managing the
product on your network. Previous experience of networking will
be of use when using this product. Some knowledge of UNIX or
Linux-based systems may also be useful when developing shell scripts
and applications. Later versions of this document will be posted at
www.axis.com. See also the product’s online help, available through
the web-based interface.
•
•
Electromagnetic Compatibility (EMC)
This equipment has been designed and tested to fulfill applicable
standards for:
•
Radio frequency emission when installed according to the
instructions and used in its intended environment.
Immunity to electrical and electromagnetic phenomena when
installed according to the instructions and used in its intended
environment.
Legal Considerations
Video and audio surveillance can be regulated by laws that vary from
country to country. Check the laws in your local region before using
this product for surveillance purposes.
•
This product includes one (1) H.264 decoder license and one (1) AAC
decoder license. To purchase further licenses, contact your reseller.
USA
This equipment has been tested using a shielded network cable (STP)
and found to comply with the limits for a Class A digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the
equipment is operated in a commercial environment. This equipment
generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the instruction manual, may
cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference
in which case the user will be required to correct the interference at his
own expense.
Liability
Every care has been taken in the preparation of this document. Please
inform your local Axis office of any inaccuracies or omissions. Axis
Communications AB cannot be held responsible for any technical or
typographical errors and reserves the right to make changes to the
product and manuals without prior notice. Axis Communications AB
makes no warranty of any kind with regard to the material contained
within this document, including, but not limited to, the implied
warranties of merchantability and fitness for a particular purpose. Axis
Communications AB shall not be liable nor responsible for incidental or
consequential damages in connection with the furnishing, performance
or use of this material. This product is only to be used for its intended
purpose.
The product shall be connected using a shielded network cable (STP)
that is properly grounded.
Canada
This digital apparatus complies with CAN ICES-3 (Class A). The product
shall be connected using a shielded network cable (STP) that is properly
grounded.
Intellectual Property Rights
Axis AB has intellectual property rights relating to technology embodied
in the product described in this document. In particular, and without
limitation, these intellectual property rights may include one or more
additional patents or pending patent applications in the US and other
countries.
Cet appareil numérique est conforme à la norme NMB ICES-3 (classe A).
Le produit doit être connecté à l'aide d'un câble réseau blindé (STP) qui
est correctement mis à la terre.
Europe
This digital equipment fulfills the requirements for RF emission
according to the Class A limit of EN 55022. The product shall be
connected using a shielded network cable (STP) that is properly
grounded. Notice! This is a Class A product. In a domestic environment
this product may cause RF interference, in which case the user may be
required to take adequate measures.
This product contains licensed third-party software. See the menu item
“About” in the product’s user interface for more information.
This product contains source code copyright Apple Computer,
Inc., under the terms of Apple Public Source License 2.0 (see
www.opensource.apple.com/apsl). The source code is available from
This product fulfills the requirements for immunity according
to EN 61000-6-1 residential, commercial and light-industrial
environments.
This product fulfills the requirements for immunity according to
EN 61000-6-2 industrial environments.
This product fulfills the requirements for immunity according to
EN 55024 office and commercial environments
Australia/New Zealand
Equipment Modifications
This equipment must be installed and used in strict accordance with the
instructions given in the user documentation. This equipment contains
no user-serviceable components. Unauthorized equipment changes or
modifications will invalidate all applicable regulatory certifications
and approvals.
This digital equipment fulfills the requirements for RF emission
according to the Class A limit of AS/NZS CISPR 22. The product shall
be connected using a shielded network cable (STP) that is properly
grounded. Notice! This is a Class A product. In a domestic environment
this product may cause RF interference, in which case the user may be
required to take adequate measures.
Trademark Acknowledgments
AXIS COMMUNICATIONS, AXIS, ETRAX, ARTPEC and VAPIX are
registered trademarks or trademark applications of Axis AB in various
jurisdictions. All other company names and products are trademarks or
registered trademarks of their respective companies.
Apple, Boa, Apache, Bonjour, Ethernet, Internet Explorer, Linux,
Microsoft, Mozilla, Real, SMPTE, QuickTime, UNIX, Windows, Windows
Vista and WWW are registered trademarks of the respective holders.
Java and all Java-based trademarks and logos are trademarks or
registered trademarks of Oracle and/or its affiliates. UPnPTM is a
certification mark of the UPnPTM Implementers Corporation.
Japan
この装置は、クラスA 情
報技術装置です。この装置を家庭環
境で使用すると電波妨害 を引き起こすことがあります。この
場合には使用者が適切な対策を講ずるよう要求され ることが
あります。 本製品は、シールドネットワークケーブル(STP)を
使用して接続してください。また適切に接地してください。
SD, SDHC and SDXC are trademarks or registered trademarks of SD-3C,
LLC in the United States, other countries or both. Also, miniSD, microSD,
miniSDHC, microSDHC, microSDXC are all trademarks or registered
trademarks of SD-3C, LLC in the United States, other countries or both.
Korea
이 기기는 업무용(A급) 전자파적합기기로서 판매자 또는 사
용자는 이 점을 주의하시기 바라며, 가정외의 지역에서 사용
하는 것을 목적으로 합니다. 적절히 접지된 STP (shielded
twisted pair) 케이블을 사용하여 제품을 연결 하십시오.
Regulatory Information
Europe
Safety
This product complies with IEC/EN/UL 60950-1 and
IEC/EN/UL 60950-22, Safety of Information Technology
Equipment. The product shall be grounded either through a shielded
network cable (STP) or other appropriate method.
This product complies with the applicable CE marking directives
and harmonized standards:
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The power supply used with this product shall fulfill the requirements
for Safety Extra Low Voltage (SELV) and Limited Power Source (LPS)
according to IEC/EN/UL 60950-1.
Learn More!
webinars, tutorials and guides.
Battery
The Axis product uses a 3.0 V BR/CR2032 lithium battery as the power
supply for its internal real-time clock (RTC). Under normal conditions
this battery will last for a minimum of five years.
Low battery power affects the operation of the RTC, causing it to reset
at every power-up. When the battery needs replacing, a log message
will appear in the product’s server report. For more information about
the server report, see the product´s setup pages or contact Axis support.
The battery should not be replaced unless required, but if the battery
assistance.
WARNING
• Risk of explosion if the battery is incorrectly replaced.
• Replace only with an identical battery or a battery which is
recommended by Axis.
• Dispose of used batteries according to local regulations or
the battery manufacturer's instructions.
Disposal and Recycling
When this product has reached the end of its useful life, dispose of
it according to local laws and regulations. For information about
your nearest designated collection point, contact your local authority
responsible for waste disposal. In accordance with local legislation,
penalties may be applicable for incorrect disposal of this waste.
Europe
This symbol means that the product shall not be disposed of
together with household or commercial waste. Directive 2012/19/EU
on waste electrical and electronic equipment (WEEE) is applicable in
the European Union member states. To prevent potential harm to
human health and the environment, the product must be disposed
of in an approved and environmentally safe recycling process. For
information about your nearest designated collection point, contact
your local authority responsible for waste disposal. Businesses should
contact the product supplier for information about how to dispose
of this product correctly.
This product complies with the requirements of Directive 2011/65/EU on
the restriction of the use of certain hazardous substances in electrical
and electronic equipment (RoHS).
China
This product complies with the requirements of the legislative
act Administration on the Control of Pollution Caused by Electronic
Information Products (ACPEIP).
Contact Information
Axis Communications AB
Emdalavägen 14
223 69 Lund
Sweden
Tel: +46 46 272 18 00
Fax: +46 46 13 61 30
Support
Should you require any technical assistance, please contact your Axis
reseller. If your questions cannot be answered immediately, your
reseller will forward your queries through the appropriate channels to
ensure a rapid response. If you are connected to the Internet, you can:
•
download user documentation and software updates
find answers to resolved problems in the FAQ database. Search
by product, category, or phrase
•
•
report problems to Axis support staff by logging in to your private
support area
•
•
chat with Axis support staff
visit Axis Support at www.axis.com/techsup/
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AXIS A8004-VE Network Video Door Station
Safety Information
Safety Information
Hazard Levels
DANGER
WARNING
CAUTION
Indicates a hazardous situation which, if not avoided, will result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in death or serious injury.
Indicates a hazardous situation which, if not avoided, could result in minor or moderate
injury.
NOTICE
Indicates a situation which, if not avoided, could result in damage to property.
Other Message Levels
Important
Note
Indicates significant information which is essential for the product to function correctly.
Indicates useful information which helps in getting the most out of the product.
4
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AXIS A8004-VE Network Video Door Station
Table of Contents
Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hazard Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Other Message Levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Hardware Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Back . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Connectors and Buttons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Indicators . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
4
4
7
7
8
8
9
Access the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Access from a Browser . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Access from the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Set the Root Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Set Power Line Frequency . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
The Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Media Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
How to Stream H.264 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
MJPEG . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
AXIS Media Control (AMC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Alternative Methods of Accessing the Video Stream . . . . . . . . . . . . . . . . . . . . 17
Access Audio Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Set Up the Product . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Video and Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Set Up Video Streams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Stream Profiles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Camera Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
View Area . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Privacy Mask . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Set Up Audio . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Audio Clips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Voice over IP (VoIP) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The VoIP Overview Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Configure the SIP Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
The Account Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
The DTMF Settings Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Configure the Live View Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
PTZ (Pan Tilt Zoom) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Preset Positions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Control Queue . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Detectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Camera Tampering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Motion Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Audio Detection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Applications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Application Licenses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Install Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Application Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Set Up Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Add Recipients . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Create Schedules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Set Up Recurrences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Pre-configured Action Rules . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Find Recordings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Play Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Export Video Clip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Continuous Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
5
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AXIS A8004-VE Network Video Door Station
Table of Contents
System Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Date & Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Storage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Ports & Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Advanced . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Reset to Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Check the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Upgrade the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Symptoms, Possible Causes and Remedial Actions . . . . . . . . . . . . . . . . . . . . . 69
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Connection Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Performance Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
6
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AXIS A8004-VE Network Video Door Station
Hardware Overview
Hardware Overview
1
2
3
4
5
6
7
8
9
Camera
Speaker
Part number (P/N) & Serial number (S/N)
Tampering alarm switch
Front cover
Wall mount
Illuminator
Call button
Microphone
Back
1
Control button
7
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AXIS A8004-VE Network Video Door Station
Hardware Overview
2
3
4
5
Status LED
microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not included)
Protective rubber gasket
Back cover
Connectors
1
2
3
4
5
Network connector (PoE)
Relay connector
I/O connector
Audio connector
Power connector (DC IN)
Connectors and Buttons
For technical specifications, see page 72.
Network Connector
RJ45 Ethernet connector with Power over Ethernet (PoE).
NOTICE
The product shall be connected using a shielded network cable (STP). All cables connecting the product to the network shall
be intended for their specific use. Make sure that the network devices are installed in accordance with the manufacturer’s
instructions. For information about regulatory requirements, see Electromagnetic Compatibility (EMC) on page 2 .
I/O Connector
Use with external devices in combination with, for example, tampering alarms, motion detection, event triggering, time lapse recording
and alarm notifications. In addition to the 0 V DC reference point and power (DC output), the I/O connector provides the interface to:
•
Digital output – For connecting external devices such as relays and LEDs. Connected devices can be activated by the
VAPIX® Application Programming Interface, output buttons on the Live View page or by an Action Rule. The output will
show as active (shown under System Options > Ports & Devices) if the alarm device is activated.
•
Digital input – An alarm input for connecting devices that can toggle between an open and closed circuit, for example:
PIRs, door/window contacts, glass break detectors, etc. When a signal is received the state changes and the input becomes
active (shown under System Options > Ports & Devices).
8
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AXIS A8004-VE Network Video Door Station
Hardware Overview
Power Connector
2-pin terminal block for power input. Use a Safety Extra Low Voltage (SELV) compliant limited power source (LPS) with either a rated
output power limited to ≤100 W or a rated output current limited to ≤5 A.
Audio Connector
2-pin terminal block for line out.
Important
External radio transmitters may interfere with the product’s microphone signal. To avoid this, install a snap ferrite (Würth,
article number 74271733) on the line out cable. The line out cable shall pass through the snap ferrite twice.
SD Card Slot
NOTICE
• Risk of damage to SD card. Do not use sharp tools or excessive force when inserting or removing the SD card.
• Risk of data loss. To prevent data corruption, the SD card should be unmounted before removal. To unmount, go to Setup >
System Options > Storage > SD Card and click Unmount.
This product supports microSD/microSDHC/microSDXC card (not included).
For SD card recommendations, see www.axis.com
Control Button
The control button is used for:
•
•
•
Enabling the Focus Assistant. Press and very quickly release the Control button.
Resetting the product to factory default settings. See page 67.
Connecting to an AXIS Video Hosting System service. See page 59. To connect, press and hold the button for about 3
seconds until the Status LED flashes green.
•
Connecting to AXIS Internet Dynamic DNS Service. See page 59. To connect, press and hold the button for about 3 seconds.
Call Button
The call button is used by visitors to call users of the Axis product and its connected devices.
The built-in light around the call button can be used to light up the faces of visitors and its intensity can be controlled on the live
view page. For more information, see Light Buttons on page 38 and Controls on the Live View Page on page 13.
LED Indicators
Note
• The Status LED can be configured to be unlit during normal operation. To configure, go to Setup > System Options > Ports
& Devices > LED. See the online help for more information.
• The Status LED can be configured to flash while an event is active.
• The Status LED can be configured to flash for identifying the unit. Go to Setup > System Options > Maintenance .
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AXIS A8004-VE Network Video Door Station
Hardware Overview
Status LED
Unlit
Indication
Connection and normal operation.
Green
Shows steady green for 10 seconds for normal operation after startup completed.
Steady during startup. Flashes during firmware upgrade.
Flashes amber/red if network connection is unavailable or lost.
Flashes red for firmware upgrade failure.
Amber
Amber/Red
Red
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AXIS A8004-VE Network Video Door Station
Access the Product
Access the Product
To install the Axis product, see the Installation Guide supplied with the product.
The product can be used with most operating systems and browsers. The recommended browsers are
•
•
•
Internet Explorer® with Windows®
Safari® with OS X® and
ChromeTM or Firefox® with other operating systems.
To view streaming video in Internet Explorer, allow installation of AXIS Media Control (AMC) when prompted.
The Axis product includes one (1) H.264 decoder license for viewing video streams and one (1) AAC audio license. The licenses are
automatically installed with AMC. The administrator can disable the installation of the decoders, to prevent installation of unlicensed
copies.
Note
• QuickTimeTM is also supported for viewing H.264 streams and for audio.
• If your computer restricts the use of additional software components, the product can be configured to use a Java applet
for viewing Motion JPEG.
Access from a Browser
1. Start a browser (Chrome, Internet Explorer, Firefox, Safari).
2. Enter the IP address or host name of the Axis product in the browser’s Location/Address field.
To access the product from a Mac computer (OS X), go to Safari, click on Bonjour and select the product from the
drop-down list.
If you do not know the IP address, use AXIS IP Utility to locate the product on the network. For information about
how to discover and assign an IP address, see the document Assign an IP Address and Access the Video Stream on Axis
Support web at www.axis.com/techsup
Note
To show Bonjour as a browser bookmark, go to Safari > Preferences.
3. Enter your user name and password. If this is the first time the product is accessed, the root password must first be
4. The product’s Live View page opens in your browser.
Note
The controls and layout of the Live View page may have been customized to meet specific installation requirements and
user preferences. Consequently, some of the examples and functions featured here may differ from those displayed in
your own Live View page.
Access from the Internet
Once connected, the Axis product is accessible on your local network (LAN). To access the product from the Internet you must
configure your network router to allow incoming data traffic to the product. To do this, enable the NAT-traversal feature, which
will attempt to automatically configure the router to allow access to the product. This is enabled from Setup > System Options >
Network > TCP/IP Advanced.
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AXIS A8004-VE Network Video Door Station
Access the Product
For more information, see NAT traversal (port mapping) for IPv4 on page 60. See also AXIS Internet Dynamic DNS Service at
For Technical notes on this and other topics, visit the Axis Support web at www.axis.com/techsup
Set the Root Password
To access the Axis product, you must set the password for the default administrator user root. This is done in the Configure Root
Password dialog, which opens when the product is accessed for the first time.
To prevent network eavesdropping, the root password can be set via an encrypted HTTPS connection, which requires an HTTPS
certificate. HTTPS (Hypertext Transfer Protocol over SSL) is a protocol used to encrypt traffic between web browsers and servers. The
The default administrator user name root is permanent and cannot be deleted. If the password for root is lost, the product must be
To set the password via a standard HTTP connection, enter it directly in the dialog.
To set the password via an encrypted HTTPS connection, follow these steps:
1. Click Use HTTPS.
A temporary certificate (valid for one year) is created, enabling encryption of all traffic to and from the product, and the
password can now be set securely.
2. Enter a password and then re-enter it to confirm the spelling.
3. Click OK. The password has now been configured.
Set Power Line Frequency
Power line frequency is set the first time the Axis product is accessed and can only be changed from Plain Config (see page 67)
or by resetting the product to factory default.
Select the power line frequency (50 Hz or 60 Hz) used at the location of the Axis product. Selecting the wrong frequency may cause
image flicker if the product is used in fluorescent light environments.
When using 50 Hz, the maximum frame rate is limited to 25 fps.
Note
Power line frequency varies depending on geographic region. The Americas usually use 60 Hz, whereas most other parts of
the world use 50 Hz. Local variations could apply. Always check with the local authorities.
The Live View Page
The controls and layout of the Live View page may have been customized to meet specific installation requirements and user
preferences. Consequently, some of the examples and functions featured here may differ from those displayed in your own Live View
page. The following provides an overview of each available control.
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AXIS A8004-VE Network Video Door Station
Access the Product
Controls on the Live View Page
Click the View size buttons to show the image in full size (right button) or to scale down the image to
fit the browser window (left button).
Click WDR on to enable WDR in intense backlight conditions. Click WDR off to disable WDR in low
light conditions for optimal exposure.
Select a stream profile for the Live View page from the Stream Profile drop-down list. For information
about how to configure stream profiles, see page 21.
Click Pulse to activate the built-in light for a defined period of time, for example 20 seconds.
Click the Active/Inactive buttons to manually turn the built-in light on and off.
Use the Slider to control the brightness of the built-in light, slide left to dim and slide right do to
brighten.
Click Pulse to activate the product’s output port for a defined period of time. For information about how
to enable and configure output buttons, see page 38. The output button name may differ depending on
the name entered in the I/O Ports configuration.
Click the Active/Inactive buttons to manually activate and inactive the product’s output port. For
information about how to enable and configure output buttons, see page 38.
The Manual Trigger button is used to trigger an action rule from the Live View page. For information
Click Snapshot to save a snapshot of the video image. This button is primarily intended for use when
the AXIS Media Control viewer toolbar is not available. Enable this button from Live View Config >
Action Buttons.
The Audio clip drop-down list allows you to play an audio clip from the Live View page. Select the
audio clip and click the Play button.
Click Pulse to activate the product’s door relay for a defined period of time.
Click the ActiveTampering/Inactive Tampering buttons to manually activate and inactive the product’s
Tampering output port.
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AXIS A8004-VE Network Video Door Station
Access the Product
Manual Trigger
The Manual Trigger is used to trigger an action rule from the Live View page. The manual trigger can for example be used to
validate actions during product installation and configuration.
To configure the manual trigger:
1. Go to Setup > Events.
2. Click Add to add a new action rule.
3. From the Trigger drop-down list, select Input Signal.
4. From the second drop-down list, select Manual Trigger.
5. Select the desired action and configure the other settings as required.
To show the manual trigger buttons in the Live View page:
1. Go to Setup > Live View Config.
2. Under Action Buttons, select Show manual trigger button.
AXIS Media Control viewer toolbar
The AXIS Media Control viewer toolbar is available in Internet Explorer only. See AXIS Media Control (AMC) on page 16 for more
information. The toolbar displays the following buttons:
The Play button connects to the Axis product and starts playing a media stream.
The Stop button stops the media stream.
The Snapshot button takes a snapshot of the video image. The location where the image is saved can be specified
in the AMC Control Panel.
Click the View Full Screen button and the video image will fill the entire screen. Press ESC (Escape) on the computer
keyboard to cancel full screen view.
The Record button is used to record the current video stream on your computer. The location where the recording is saved
can be specified in the AMC Control Panel. Enable this button from Live View Config > Viewer Settings.
AMC Audio Controls
AMC audio buttons control the speakers and microphone connected to the client computer. The buttons are only visible when
audio is enabled.
Speaker button — Click to turn the speakers on or off.
Microphone button – Click to mute or unmute the microphone. In Simplex - speaker only mode, the Microphone and Talk
buttons must both be active to send audio to the Axis product. Click either button to stop audio transmission.
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AXIS A8004-VE Network Video Door Station
Access the Product
Use the slider to control the volume of the speakers and the microphone.
Half-duplex mode
The Talk/Listen button is used to switch between sending and receiving audio. The button can be configured
from the Audio tab in the AMC Control panel:
• Push-To-Talk mode: Click and hold the button to talk/send. Release the button to listen.
• Toggle mode: Click once to switch between talking and listening.
Simplex – speaker only mode
To send audio, the Talk and Microphone buttons must both be active. Click either button to stop audio
transmission.
Note
These controls are available if digital PTZ is enabled in the selected view area, see View Area on page 23.
With the PTZ Control Queue enabled the time each user is in control of the PTZ settings is limited. Click the buttons to request or
release control of the PTZ controls. The PTZ Control Queue is set up under PTZ > Control Queue.
Click the Emulate joystick mode button and click in the image to move the camera view in the direction of the
mouse pointer.
Click the Center mode button and click in the image to center the camera view on that position.
The center mode button could also be used to zoom in on a specific area. Click in the image and drag to draw a
rectangle surrounding the area to be magnified. To zoom out, rotate the mouse wheel.
Click the Ctrl panel button to open the PTZ control panel which provides additional PTZ controls.
To view a specific view area or preset position, select it from the Source list.
Pan and Tilt bars – Use the arrows to pan and tilt the camera view, or click on a
position on the bar to steer the camera view to that position.
Zoom bar – Use the arrows to zoom in and out, or click on a position on the bar to
zoom to that position.
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AXIS A8004-VE Network Video Door Station
Media Streams
Media Streams
The Axis product provides several audio and video stream formats. Your requirements and the properties of your network will
determine the type you use.
The Live View page in the product provides access to H.264 and Motion JPEG video streams, audio streams and to the list of available
stream profiles. Other applications and clients can access video and audio streams directly, without going via the Live View page.
How to Stream H.264
H.264 can, without compromising image quality, reduce the size of a digital video file by more than 80% compared with the Motion
JPEG format and as much as 50% more than the MPEG-4 standard. This means that much less network bandwidth and storage space
are required for a video file. Or seen another way, much higher video quality can be achieved for a given bit rate.
Deciding which combination of protocols and methods to use depends on your viewing requirements, and on the properties of
your network. The available options in AXIS Media Control are:
Unicast RTP
This unicast method (RTP over UDP) is used
for live unicast video, especially when it is
important to always have an up-to-date video
stream, even if some frames are dropped.
Unicasting is used for video-on-demand
transmission so that there is no video traffic
on the network until a client connects and
requests the stream.
Note that there are a maximum of 20
simultaneous unicast connections.
RTP over RTSP
This unicast method (RTP tunneled over RTSP)
is useful as it is relatively simple to configure
firewalls to allow RTSP traffic.
RTP over RTSP over HTTP
This unicast method can be used to traverse
firewalls. Firewalls are commonly configured to
allow the HTTP protocol, thus allowing RTP to
be tunneled.
Multicast RTP
This method (RTP over UDP) should be used for live multicast video. The video stream is always
up-to-date, even if some frames are dropped.
Multicasting provides the most efficient usage of bandwidth when there are large numbers of
clients viewing simultaneously. A multicast cannot however, pass a network router unless the
router is configured to allow this. It is not possible to multicast over the Internet, for example.
Note also that all multicast viewers count as one unicast viewer in the maximum total of 20
simultaneous connections.
AXIS Media Control negotiates with the Axis product to determine the transport protocol to use. The order of priority, listed in the
AMC Control Panel, can be changed and the options disabled, to suit specific requirements.
Note
H.264 is licensed technology. The Axis product includes one H.264 viewing client license. Installing additional unlicensed
copies of the client is prohibited. To purchase additional licenses, contact your Axis reseller.
MJPEG
This format uses standard JPEG still images for the video stream. These images are then displayed and updated at a rate sufficient
to create a stream that shows constantly updated motion.
The Motion JPEG stream uses considerable amounts of bandwidth, but provides excellent image quality and access to every image
contained in the stream. The recommended method of accessing Motion JPEG live video from the Axis product is to use the AXIS
Media Control in Internet Explorer in Windows.
AXIS Media Control (AMC)
AXIS Media Control (AMC) in Internet Explorer in Windows is the recommended method of accessing live video from the Axis product.
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AXIS A8004-VE Network Video Door Station
Media Streams
The AMC Control Panel can be used to configure various video and audio settings. Please see the AXIS Media Control User’s
Manual for more information.
The AMC Control Panel is automatically installed on first use, after which it can be configured. Open the AMC Control Panel from:
•
•
Windows Control Panel (from the Start screen or Start menu)
Alternatively, right-click the video image in Internet Explorer and click Settings.
Alternative Methods of Accessing the Video Stream
You can also access video and images from the Axis product in the following ways:
•
Motion JPEG server push (if supported by the client, Chrome or Firefox, for example). This option maintains an open HTTP
connection to the browser and sends data as and when required, for as long as required.
•
•
Windows Media Player. This requires AXIS Media Control and the H.264 decoder to be installed. The following paths
can be used:
-
-
-
-
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
Multicast: axrtpm://<ip>/axis-media/media.amp
•
QuickTimeTM. The following paths can be used:
-
-
rtsp://<ip>/axis-media/media.amp
rtsp://<ip>/axis-media/media.3gp
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AXIS A8004-VE Network Video Door Station
Media Streams
Note
• <ip>= IP addess
• The Axis product supports QuickTime 6.5.1 and later.
• QuickTime may add latency to the video stream.
• It may be possible to use other players to view the H.264 stream using the paths above, although Axis does not guarantee
this.
Access Audio Streams
The Live View page provides access to audio through AXIS Media Control; in addition audio can be accessed in the following ways:
•
•
VAPIX® Application Programming Interface (API) For more information, visit www.axis.com/developer
Windows Media Player supports simplex audio. The following paths can be used:
-
-
-
-
Unicast via RTP: axrtpu://<ip>/axis-media/media.amp
Unicast via RTSP: axrtsp://<ip>/axis-media/media.amp
Unicast via RTSP, tunneled via HTTP: axrtsphttp://<ip>/axis-media/media.amp
Multicast: axrtpm://<ip>/axis-media/media.amp
•
•
QuickTimeTM supports G.711 and AAC audio encoding. The following paths can be used:
-
-
rtsp://<ip>/axis-media/media.amp
rtsp://<ip>/axis-media/media.3gp
The Java applet supports simplex audio with G.711 encoding.
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AXIS A8004-VE Network Video Door Station
Set Up the Product
Set Up the Product
The Axis product can be configured by users with administrator or operator rights. To open the product’s Setup pages, click Setup in
the top right-hand corner of the Live View page.
•
•
Administrators have unrestricted access to all settings.
Operators have access to all settings except System Options
See also the online help
.
Basic Setup
Basic Setup provides shortcuts to the settings that should be made before using the Axis product:
1. Users. See page 55.
2. TCP/IP. See page 58.
3. Date & Time. See page 57.
4. Video Stream. See page 20.
5. Audio Settings. See page 26.
6. VoIP Settings. See page 29.
The Basic Setup menu can be disabled from System Options > Security > Users.
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AXIS A8004-VE Network Video Door Station
Video and Audio
Video and Audio
The video and audio settings can be used to optimize video and audio quality. You can configure the following:
•
•
•
•
•
•
•
•
Video stream settings. See page 20.
Stream profiles. See page 21.
Camera settings. See page 22.
View areas. See page 23.
Overlay image. See page 24.
Privacy mask. See page 26.
Audio settings. See page 26.
Audio clips. See page 28.
Set Up Video Streams
To set up the product’s video streams, go to Video & Audio > Video Stream.
The video stream settings are divided into the following tabs:
•
•
•
•
Image. See page 20.
Audio. See page 26.
H.264. See page 21.
MJPEG. See page 21.
Pixel Counter
The pixel counter shows the number of pixels in an area of the image. The pixel counter is useful in situations where there is a
requirement that the image is a certain size, for example in face recognition.
The pixel counter can be accessed from:
•
Video & Audio > Video Stream. Under Preview, click Open and select the Show pixel counter option to enable the
rectangle in the image. Use the mouse to move and resize the rectangle, or enter the number of pixels in the Width
and Height fields and click Apply.
•
The Live View page in Internet Explorer with AXIS Media Control (AMC) in Windows. Right-click in the image and select
Pixel counter. Use the mouse to move and resize the rectangle.
Image
The default image settings can be configured under Video & Audio > Video Stream. Select the Image tab.
The following settings are available:
•
•
Resolution. Select the default resolution.
Compression. The compression level affects the image quality, bandwidth and file size of saved images; the lower the
compression, the higher the image quality with higher bandwidth requirements and larger file sizes.
•
•
Mirror image. If required, the image can be mirrored.
Rotate image. If required, the image can be rotated.
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AXIS A8004-VE Network Video Door Station
Video and Audio
•
Maximum frame rate. To avoid bandwidth problems, the frame rate allowed to each viewer can be Limited to a fixed
amount. Alternatively, the frame rate can be set as Unlimited, which means the Axis product always delivers the highest
frame rate possible under the current conditions.
•
Click Save to apply the new settings.
H.264
H.264, also known as MPEG-4 Part 10/AVC, is a video compression standard that provides high quality video streams at low bit rates.
An H.264 video stream consists of different types of frames such as I-frames and P-frames. An I-frame is a complete image whereas
P-frames only contain the differences from previous frames.
The H.264 stream settings can be configured from the Video & Audio > Video Stream page. Select the H.264 tab. The settings
defined in this page will apply to all H.264 streams that do not use a stream profile.
The GOV length is the number of frames between two consecutive I-frames. Increasing the GOV length may save considerably on
bandwidth requirements in some cases, but may also have an adverse affect on image quality.
The Axis product supports the following H.264 profile(s):
•
•
Baseline. The Baseline profile is recommended for clients that don’t support CABAC entropy coding.
Main. The Main profile provides higher compression with maintained video quality compared to the Baseline profile but
requires more processing power to decode.
The bit rate can be set as Variable bit rate (VBR) or Maximum bit rate (MBR). VBR adjusts the bit rate according to the image
complexity, using up more bandwidth for increased activity in the image, and less for lower image activity. When the activity in
the scene increases, the bit rate would usually increase as well. If there is a surplus in bandwidth, this may not be an issue and
selecting Variable bit rate (VBR) will be sufficient. But if bandwidth is limited, it is recommended to control the bit rate by selecting
Maximum bit rate (MBR). When the activity in the scene increases, VBR adjusts the bit rate according to the complexity, using up
more bandwidth for increased activity in the scene, and less for lower scene activity. MBR allows you to set a target bit rate that
limits the bandwidth consumption.
The MBR target bit rate works like the ceiling of a tent. It limits the bit rate, while maintaining some flexibility. The bit rate
may bounce up and down within the set target but when it nears the set target value, the limitation kicks in. However, because
MBR will always prioritize a continuous video stream, it allows temporary overshoots from the target bit rate. Because setting a
target value prevents the bit rate from increasing, frame rate and image quality are affected negatively. To partly compensate for
this, select which variable shall be prioritized, frame rate or image quality. Not setting a priority means that frame rate and
image quality are equally affected.
The current bit rate can be set to appear as text overlay. Under Overlay Settings, select Include text and enter the modifier
#b in the field.
To apply the settings, click Save.
MJPEG
Sometimes the image size is large due to low light or complex scenery. Adjusting the maximum frame size helps to control the
bandwidth and storage used by the Motion JPEG video stream in these situations. Setting the frame size to the Default setting
provides consistently good image quality at the expense of increased bandwidth and storage usage in low light. Limiting the frame
size optimizes bandwidth and storage usage, but may give poor image quality. To prevent increased bandwidth and storage usage,
the maximum frame size should be set to an optimal value.
Stream Profiles
A stream profile is a set of predefined stream settings including resolution, compression, frame rate and overlay settings. Stream
profiles can be used:
•
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AXIS A8004-VE Network Video Door Station
Video and Audio
•
•
In the Live View page – select the stream profile from the Stream profile drop-down list.
For quick setup, use one of the predefined stream profiles. Each predefined profile has a descriptive name, indicating its purpose. If
required, the predefined stream profiles can be modified and new customized stream profiles can be created.
To create a new profile or modify an existing profile, go to Setup > Video & Audio > Stream Profiles.
To select a default stream profile for the Live View page, go to Setup > Live View Config.
Camera Settings
The Video & Audio > Camera Settings page provides access to advanced image settings for the Axis product.
Image Appearance
To change Image Appearance go to the menus under Setup > Video & Audio > Camera Settings.
Increasing the Color level increases the color saturation. The value 100 gives maximum color saturation and the value 0 gives
minimum color saturation.
The image Brightness can be adjusted in the range 0–100, where a higher value produces a brighter image.
Increasing the Sharpness can increase bandwidth usage. A sharper image might increase image noise especially in low light
conditions. A lower setting reduces image noise, but the whole image will appear less sharp.
The Contrast changes the relative difference between light and dark. It can be adjusted using the slidebar.
White Balance
To change this setting go to Setup > Video & Audio > Camera Settings
White balance is used to make colors in the image appear the same regardless of the color temperature of the light source. The Axis
product can be set to automatically identify the light source and compensate for its color. Alternatively, select the type of light
source from the drop-down list. For a description of each available setting, see the online help
.
The white balance window is enabled for the Automatic and Automatic outdoor options that appear in the White balance drop-down
list. Select one of the options from the drop-down list to set the white balance window properties. Select Automatic to use the
default settings for the Automatic and Automatic outdoor options (in the White balance drop-down list). Select Custom to manually
set a reference window for white balance in the view area.
Wide Dynamic Range
Wide dynamic range (Dynamic Contrast) can improve the exposure when there is a considerable contrast between light and dark
areas in the image. Enable WDR in intense backlight conditions. Disable WDR in low light conditions for optimal exposure.
Note
This setting is only possible when using automatic exposure control.
Use the Highlights recovery slider to improve the image appearance by decreasing brightness in the bright parts of the image.
Use the Shadows recovery slider to improve the image appearance by increasing brightness in the dark parts of the image.
Exposure Settings
Configure the exposure settings to suit the image quality requirements in relation to lighting, frame rate and bandwidth
considerations.
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AXIS A8004-VE Network Video Door Station
Video and Audio
Exposure control - This setting is used to adapt to the amount of light used. Automatic is the default setting and can be used in
most situations. The shutter speed is automatically set to produce optimum image quality. Flicker-free 50 or 60 Hz is used to remove
flicker which can be caused by fluorescent and other light sources. The Hold current option locks the current exposure settings.
Shutter & Gain
The shutter and gain settings affect the amount of motion blur and noise in the image. To adapt to different lighting, available
storage space and bandwidth, it is often necessary to prioritize either low motion blur or low noise. The Axis product allows
using different prioritization in normal light and in low light.
Shutter speed is related to the amount of time the shutter is opened and is measured in seconds (s). A slow shutter speed allows
more light to reach the sensor and can help produce a brighter image in low light situations. On the other hand, a slow shutter
speed can cause moving objects to appear blurry.
Set Shutter to
•
Auto to set the shutter speed automatically. If required, use Max shutter to limit the shutter speed to prevent the frame
rate from being reduced.
For example, to get 30 fps, set Max shutter to 1/30.
•
Fixed to use a fixed shutter speed.
Gain, measured in decibel (dB), is the amount of amplification applied to the image. A high gain may provide a better image in low
light situations but will increase the amount of image noise.
Set Gain to
•
•
Auto to set the gain automatically. If required, use Max gain to limit the applied gain.
Fixed to use a fixed gain.
When Shutter and Gain are both set to Auto, it is possible to set the Priority between low motion blur and low noise manually and to
use a different Priority in Normal Light and in Low Light.
Example
Consider an area where people or vehicles move during the day, but where there should be no movements during night. To be able to,
for example, recognize faces or license plates, move the normal light priority slider toward low motion blur. At nighttime, motion
detection is more important than identification. Motion blur is acceptable and since low light can cause a lot of noise, move
the low light priority slider toward low noise.
Example
If storage space or bandwidth is limited, try using a lower gain. This will reduce image noise and produce smaller image files.
View Area
A view area is a cropped part of the full view. Each view area is treated as a video source in Live View and has its own video
stream and PTZ settings.
When setting up a view area it is recommended that the video stream resolution is the same size as or smaller than the view area
size. Setting the video stream resolution larger than the view area size implies digitally scaled up video after sensor capture,
requiring more bandwidth without adding image information.
To enable, go to Video & Audio > Camera Settings and select Enable View Areas.
To add a new view area:
1. Go to Video & Audio > View Area.
2. Click Add.
3. The new view area appears under Selected view area. Enter a descriptive name in the Name field.
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AXIS A8004-VE Network Video Door Station
Video and Audio
4. Select an Aspect ratio and a Video stream resolution.
5. A new view area covers the whole image. Use the mouse to move and resize the view area.
6. Select Enable PTZ to enable digital PTZ for the view area.
7. Click Save to save the settings.
To modify a view area, select the view area in the list and modify the settings as required. Click Save.
To remove a view area, select the view area and click Remove.
Note
The PTZ functionality is useful during installation of the Axis product. Use a view area to crop out a specific part of the
full view.
Overlay
Overlays are used to provide extra information, for example for forensic video analysis or during product installation and
configuration. Overlays are superimposed over the video stream.
An overlay text can display the current date and time, or a text string. When using a text string, modifiers can be used to display
information such as the current bit rate or the current frame rate. For information about available modifiers, see File Naming &
Date/Time Formats in the online help
.
It is also possible to display text when an action rule is triggered, see Use Overlay Text in an Action Rule.
To enable overlays:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. To include an overlay image, select Include overlay image at the coordinates. The overlay image must first be uploaded to
3. To include date and time, select Include date and Include time.
4. To include a text string, select Include text and enter the text in the field. Modifiers can be used, see File Naming &
Date/Time Formats in the online help
.
5. Define text overlay characteristics in the relevant fields.
6. Click Save.
Note
Overlays are not included in the video stream when using SIP calls.
Overlay Image
An overlay image is a static image superimposed over the video stream. The image, for example a company logo, is used to provide
extra information or to mask a part of the image.
Since it is static, the position and size of an overlay image will remain the same regardless of resolution and Pan/Tilt/Zoom movements.
Use a privacy mask to set up a dynamic mask which will always mask the specified part of monitored area.
To use an overlay image, the image must first be uploaded to the Axis product. The uploaded image should be a Windows 24-bit BMP
image with maximum 250 colors. The image width and height, in pixels, must be exactly divisible by 4 and cannot be larger than the
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AXIS A8004-VE Network Video Door Station
Video and Audio
maximum image resolution. If combining text and image overlays, take into consideration that the text overlay occupies 16 or 32
pixels in height (depending on the resolution) and has the same width as the video image.
To automatically scale the image to the resolution used by the Axis product, select the option Scale with resolution from the
Transparency Settings page which is displayed when uploading in the image.
To upload an overlay image:
1. Go to Video & Audio > Overlay Image.
2. Click Browse and browse to the file.
3. Click Upload.
4. The Transparency Settings page is now displayed:
-
To make a color in the overlay image transparent, select Use transparency and enter the RGB hexadecimal value
for the color. Example: To make white transparent, enter #FFFFFF.
For more examples of hexadecimal values, see the online help
.
-
To scale the image automatically, select Scale with resolution. The image will be scaled down to fit the
resolution used by the Axis product.
5. Click Save.
To select the image to use as overlay:
1. Go to Video & Audio > Overlay Image.
2. Select the image to use from the Use overlay image list and click Save.
To display the overlay image:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. Under Overlay Settings, select Include overlay image at the coordinates.
3. To control the image’s position, enter the X and Y coordinates. The X=0 and Y=0 position is the top left corner. If a part of
the image is positioned outside the video image, the overlay image will be moved so that the whole image is visible.
4. Click Save.
Use Overlay Text in an Action Rule
Action rules, see page 46, can display an overlay text when the rule is triggered. The text can be used to provide information for
forensic video analysis, notify surveillance operators or validate triggers and actions during product installation and configuration.
To display overlay text when an action rule is triggered, the modifier #D should be used as described below. When the rule is
triggered, #D will be replaced by the text specified in the action rule.
Start by enabling overlay text in the video stream:
1. Go to Video & Audio > Video Stream and select the Image tab.
2. Under Overlay Settings, select Include text.
3. Enter the modifier #D and, optionally, additional text which will be displayed also when the action rule is not active.
Create the action rule:
1. Go to Events > Action Rules
2. Click Add to create a new rule.
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AXIS A8004-VE Network Video Door Station
Video and Audio
3. Select a Trigger and, optionally, a Schedule and Additional conditions. See the online help for details.
4. From the Actions list, select Overlay Text
5. Enter the text to display in the Text field. This is the text that #D will be replaced by.
6. Specify the Duration. The text can be displayed while the rule is active or for a fixed number of seconds.
Example
To display the text “Motion detected” when motion is detected, enter #D in the Include text field and enter “Motion detected” in
the Text field when setting up the action rule.
Note
To display text in multiple view areas, overlay text must be enabled in each view area.
Privacy Mask
The Privacy Mask List (Video & Audio > Privacy Mask) shows all the masks that are currently configured in the Axis product and
indicates if they are enabled.
You can add a new mask, re-size the mask with the mouse, choose a color for the mask, and give the mask a name.
For more information, see the online help
Important
Adding many privacy masks may affect the product’s performance.
Set Up Audio
To change the product’s audio settings, go to Video & Audio > Audio Settings.
To include the audio stream in a video stream, go to Video & Audio > Video Stream. Under the Audio tab, select Enable audio.
Each stream profile is a separate video stream. To include the audio stream in all stream profiles, go to the audio tab in each stream
If you have enabled view areas, remember that each view area is a separate video stream. To include the audio stream in all view
areas, go to the audio tab in each video stream page and enable audio. For more information see View Area on page 23.
Audio Modes
The Axis product supports the following audio modes:
•
•
Full duplex – Simultaneous two-way audio allowing the Axis product to transmit and receive audio at the same time.
Half-duplex – Audio can be transmitted to and from the Axis product but only in one direction at a time. To transmit
•
•
Simplex – Network Camera speaker only - Audio is transmitted from a client to the Axis product and can be played by
a speaker connected to the product. To transmit audio using the Live View page, the Talk and Microphone on buttons
Simplex – Network Camera microphone only - Audio captured by the product microphone is transmitted from the
Axis product to one or more clients.
To set the audio mode, go to Video & Audio > Audio Settings and select the desired mode from the Audio mode drop-down list.
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AXIS A8004-VE Network Video Door Station
Video and Audio
Dynamic Processing
Dynamic processing is used to improve the perceived sound quality. It consists of a group of technologies that correct and control
audio signals. Common dynamic processing methods include reducing the volume of loud unwanted sounds and amplifying quiet
sounds.
In the Axis product, the following dynamic processing methods are available:
•
Audio processing – Select to enable audio processing, which includes equalization that balances the levels of different
frequencies and automatic gain control that amplifies weak signals.
When selected, echo cancellation and noise reduction are automatically enabled.
•
•
Echo cancellation – Select to cancel echoes from transmitted signals. Echoes typically occur when sounds travel from the
speaker and back to the microphone, or when signals leak between neighboring wires. These signals will be identified and
canceled, saving users from hearing repetitions of their own voices.
Noise reduction – Select to reduce background noise and enhance speech. Unwanted processing noise, for example music
playing in the background, will be avoided and speech will sound clearer.
Audio Input
Use the Input gain to control the volume of the audio input. If the sound is too low, choose a higher dB value, to amplify the
sound. If the sound is too high, choose a lower dB value. The Level bar gives a visual representation of the audio signal level in dB
relative to the full-scale input level.
•
•
•
Green — the signal is at a good level.
Yellow — the signal is becoming distorted.
Red — the signal is distorted.
Use the Encoding option to select digital audio encoding format.
•
AAC requires a license for both encoding and decoding. AAC is the least complicated and most widely used codec. If
achieving the best possible audio quality is a priority, AAC is the recommended codec to use. An AAC license is included
in the Axis product.
•
•
G711 is an unlicensed standard codec that is useful when integrating audio into a VoIP system
G726 is an unlicensed speech codec that is most commonly used within the security industry.
Note
If recording audio to edge storage, such as an SD card or network share, use AAC encoding.
The Sample rate defines the number of times per second the sound is sampled. A higher sample rate will provide better audio
quality, but also requires a greater bandwidth.
Set the required Bit rate depending on the selected encoding. A higher bit rate will give better audio quality. A lower bit rate
may have latency or delay, but will require less bandwidth.
For more information about these settings, please see the online help
.
Audio Output
Configure the audio output settings under Video & Audio > Audio Settings.
Output gain - Control the volume of the line audio output. If the sound is too low, choose a higher dB value. If the sound is
too high, choose a lower dB value.
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AXIS A8004-VE Network Video Door Station
Video and Audio
Audio Clips
An audio clip is a sound file that can be played when events occur or directly from the Live View page. The audio clip must first be
uploaded to the Axis product or recorded by a microphone connected to the product.
To add, download, modify or remove audio clips, go to Video & Audio > Audio Clips. For more information see the online help
.
To configure the Axis product to play audio clips when an event occurs, an action rule must be set up. For more information,
Note
Audio clips cannot be used if the product’s audio functionality is enabled. The audio functionality is enabled on the Audio
tab under Video & Audio > Video Stream.
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AXIS A8004-VE Network Video Door Station
Voice over IP (VoIP)
Voice over IP (VoIP)
Voice over IP (VoIP) is a group of technologies that enables voice communication and multimedia sessions over IP networks. In the
Axis product, VoIP is enabled through the Session Initiation Protocol (SIP) and Dual-Tone Multi-Frequency (DTMF) signaling.
To open the product’s VoIP pages, go to Setup > VoIP.
The VoIP settings include the following pages:
•
•
•
•
The VoIP settings can be configured by users with administrator rights.
The VoIP Overview Page
The VoIP Overview page shows basic information about the SIP, VoIP action rule, and account settings.
•
SIP Settings – Shows the basic Session Initiation Protocol (SIP) settings, such as whether SIP is enabled and allows
incoming calls or not.
To change the settings, click Configure or go to VoIP > SIP Settings. For more information, see Configure the SIP Settings
on page 29.
•
•
VoIP Action Rules – Shows an overview of the VoIP action rules.
To set up a new action rule or see all action rules, click Configure or go to Events > Action Rules. For more information
Account Settings – Shows an overview of the SIP account settings. See also The Account Settings Page on page 31.
To create a new account, test an account, or change the account settings, click Configure or go to VoIP > Account
Configure the SIP Settings
Session Initiation Protocol (SIP) is a text-based protocol, similar to HTTP and SMTP, for interactive communication sessions between
users. The sessions can include voice and video elements. For information, see About SIP Addresses on page 34.
Before the Axis product can be used to make and receive calls, you need to configure the SIP settings. This includes enabling SIP,
configuring the ports, and setting the rules for Network Address Translation (NAT) traversal.
To configure the SIP settings:
1. Go to Setup > VoIP > SIP Settings.
2. Click Start to start the SIP Setup Assistant. For more information, see SIP Setup Assistant on page 30.
Or:
1. Go to Setup > VoIP > SIP Settings.
2. Select Enable SIP.
3. To allow the Axis product to receive calls, select Allow incoming calls.
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AXIS A8004-VE Network Video Door Station
Voice over IP (VoIP)
4. Enter the SIP port number and the SIP TLS port number. For more information, see Port Settings on page 30.
5. Select the protocols you want to enable for NAT traversal. See Network Address Translation (NAT) Traversal (port
6. Click Save.
NOTICE
Allowing incoming calls enables the AXIS product to accept calls from any device connected to the network. It is
recommended to disable incoming calls for products that are accessible from public networks or the internet.
Note
Even if you choose to not enable SIP, you can configure the SIP settings. But remember that when SIP is disabled, you
cannot make or receive calls.
SIP Setup Assistant
The SIP Setup Assistant helps you with the SIP configuration. When you have completed all the steps in the setup assistant, the
product is ready to perform basic VoIP actions, such as making a call when the call button is pressed. Each time you finish the SIP
setup assistant, new action rules and DTMF rules will be created.
Port Settings
•
SIP port – Enter the port used for SIP sessions. The signalling traffic through this port will be non-encrypted. The default
port number is 5060.
•
SIP TLS port – Enter the port used for SIPS sessions and TLS-secured SIP sessions. The signalling traffic through this port
will be encrypted using Transport Layer Security (TLS). The default port number is 5061.
Network Address Translation (NAT) Traversal (port forwarding)
Use NAT traversal when the Axis product is connected to the network behind a NAT router or firewall device.
VoIP services require clients to be servers as well, and many VoIP services carry IP address and port information in the application
data. Therefore, Axis products behind Network Address Translation (NAT) devices such as network routers need to use special
protocols for NAT traversal (port forwarding) so that calls can be linked to the correct host.
Without SIP-specific port forwarding, users of clients within the same private network would be able to talk to each other but
users of clients in different networks would not.
The following NAT traversal settings are available:
•
•
•
STUN – Session Traversal Utilities for NAT (STUN). See page 30.
TURN – Traversal Using Relays around NAT (TURN). See page 31.
ICE – Interactive Connectivity Establishment (ICE). See page 31.
Each NAT traversal protocol can be used separately or in different combinations depending on the network environment.
Note
These settings are SIP specific. For more information about the product’s general NAT traversal settings, see NAT traversal
Session Traversal Utilities for NAT (STUN)
Session Traversal Utilities for NAT (STUN) is a client-server network protocol that enables the product to ask a STUN server on the
Internet for a mapped public IP address. The STUN server response includes this IP address and port so that the client can use them
in its SIP messages to other hosts and clients.
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AXIS A8004-VE Network Video Door Station
Voice over IP (VoIP)
Like TURN, STUN can be used in full-cone, address-restricted cone, and port-restricted cone NAT setups. STUN is fast because it
is lightweight. However, STUN does not allow incoming messages from symmetric NATs, and it cannot communicate with a peer
behind the same NAT device.
To use the STUN protocol for NAT traversal, select Enable STUN. Then enter the address of the STUN server.
Traversal Using Relays around NAT (TURN)
Traversal Using Relays around NAT (TURN) is a client-server network protocol that enables the product to ask a TURN server for a
relayed IP address. The TURN server responds with its IP address and port so that the client can use them in its SIP messages.
TURN is primarily used in symmetric NAT setups. Like STUN, TURN can also be used in full-cone, address-restricted cone, and
port-restricted cone NAT setups. But because the IP address and port provided by the TURN server are those of the TURN server
itself, it works like a relay that forwards information to and from the client. This means that while TURN servers are reliable,
they sometimes cause a bit of latency.
To use the TURN protocol for NAT traversal, select Enable TURN. Then the address of the TURN server, the username and password.
Interactive Connectivity Establishment (ICE)
Interactive Connectivity Establishment (ICE) enables the product to send a request that includes multiple addresses to the receiving
device. In its response, the receiving device also includes multiple addresses. Through a process of connectivity checks, also called
handshakes, the channel for communication is established.
ICE increases the chances of finding the most efficient path to successful communication between peer devices. If you also enable
STUN and TURN, you improve the ICE protocol’s chances of finding the most efficient path to successful communication.
To use the ICE protocol for NAT traversal, select Enable ICE.
The Account Settings Page
The Account Settings page allows you to set up and manage SIP accounts. See Create or Edit Accounts on page 32. The SIP accounts
The Account Settings page also includes an account list that shows an overview of the SIP account settings, including:
•
•
•
•
•
Registration Status
The account status is indicated with dots in different colors. For more detailed information about an account’s status, hover the
mouse pointer over the status dot or select the account in the account list and click Modify.
SIP disabled – SIP is disabled.
Account not registered – The SIP account is not registered with a PBX, or the SIP account is a peer-to-peer account
which does not register itself.
Provisional – The product is trying to register the account.
Redirection – The account or address needs to be redirected.
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AXIS A8004-VE Network Video Door Station
Voice over IP (VoIP)
Successful – The account has successfully registered with the SIP registrar.
Failure – There is a problem with the account, such as the account credentials are wrong.
Create or Edit Accounts
To set up a SIP account:
1. Go to Setup > VoIP > Account Settings.
2. Click Add.
3. Enter the account details.
-
-
-
-
-
4. Click OK.
To edit an account, select the account in the account list and click Modify.
To remove an account, select the account in the account list and click Remove.
Account Information
•
Name – Enter a descriptive name. This can for example be a first and last name, a role, or a location. The name is used as
an alias and is especially useful when several accounts have the same user ID.
•
Default account – Select to make this the default account. Only one account can be the default account.
At startup, the first time the product is accessed or after a reset, a peer account is created automatically and set to be the
default account. This peer account can only be removed if at least one more account has been added to the list.
The default account will be used when making a VAPIX® Application Programming Interface (API) call without specifying
Account Credentials
•
User ID – User ID is typically the extension or phone number assigned to the Axis product at the SIP server. It is also
possible to use a SIP URI as a User ID if required by the SIP server.
•
Authentication ID – Enter the Authenticaion ID used for authenticating against the SIP server. This is typically the
same as the User ID.
•
•
Password – Enter the password associated with the SIP account for authenticating against the SIP server.
Caller ID – The name that is presented to the receiver of the calls from this Axis product.
To create an account that is registered with a PBX or a service provider, enter the user ID, password, and the registrar address or
domain name. See SIP Server Settings below. If you only enter a user ID, the account will be used as a peer-to-peer account.
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AXIS A8004-VE Network Video Door Station
Voice over IP (VoIP)
Note
Unless the devices are connected to NATs with SIP-specific port forwarding such as STUN or TURN, the account will only be
able to communicate with devices that are connected to the same private network. For more information, see Network
SIP Server Settings
•
Domain name – If available, enter the public domain name. The domain name will be shown as part of the SIP address
•
Registrar address – Enter the SIP server’s registrar address. This is to point out the SIP registrar with which the account
should register itself. The SIP registrar is the part of the PBX that keeps track of all the extensions.
Important
The registrar address should be an IPv4 address. The product’s VoIP capabilities currently do not include support for IPv6.
Transport Settings
•
Enable SIPS – Select to use Secure Session Initiation Protocol (SIPS). SIPS uses the TLS transport mode to encrypt the
traffic. If you enable SIPS, you cannot select any other transport mode than TLS.
•
•
Transport mode – Select the SIP transport mode for the account: UDP, TCP, or TLS.
Allow port update messages through MWI – Message waiting indicator (MWI) notifies the user of changes in the
port settings.
The difference between SIPS (Enable SIPS) and SIP over TLS (Transport mode – TLS) is that SIPS ensures that each message transfer
is encrypted, while TLS only ensures encryption of the SIP traffic to the next node in the network
SIP over UDP Transport mode – UDP is generally faster as the message will be sent without the handshakes that SIPS, SIP over TLS,
and SIP over TCP Transport mode – TCP offer.
Proxy Settings
A SIP proxy manages registration and routing requests from calling devices. The SIP proxy communicates with the private branch
exchange (PBX) in order to find a route that a call has to take to reach a device that is set in a different location or site.
Address - Enter the SIP proxy server's address.
Username - Enter a user name for the SIP proxy server if required.
Password - Enter a password for the SIP proxy server if required.
Make Test Calls
To make sure that calls can be made from the Axis product, you can make a test call:
1. Go to Setup > VoIP > Account Settings.
2. From the list on the Account Settings page, select the account to make the test call from.
3. In the test call field, enter a valid SIP address to the other device. Use the format sip:<extension>@<domain> or
5. To end the call, click End call.
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AXIS A8004-VE Network Video Door Station
Voice over IP (VoIP)
About SIP Addresses
SIP addresses are used to identify users within a network just like you would use a phone number or an email address to contact a
friend or colleague.
Like email addresses, SIP addresses are a type of uniform resource identifier (URI) that includes two user-specific parts, a user ID or
extension and a domain or IP address. Together with a prefix and the @ symbol, they make up a unique address. For example, if
Caesar of ancient Rome had both an email address and a SIP address, they would be mailto:[email protected]
and sip:[email protected] respectively. For local peer-to-peer calls only the IP address is required. For more
examples and descriptions, see below.
SIP addresses are also known as SIP URIs or, in some cases, SIP numbers. For more information, see the PBX’s and service provider’s
instructions.
Example
sip:192.168.0.90
Description
sip:
Prefix that tells the system that a SIP session is being started.
Prefix that tells the system that a SIPS session is being started.
The user ID or extension of the recipient of the call.
sips:
<extension>
Or, if it is a peer-to-peer call, the IP address of the receiving device.
@<domain>
The domain name or registrar address (IPv4 address) of the receiving device.
Important
The Axis product’s VoIP functionality does not include support for IPv6.
For more information about SIP, SIPS, and TLS, see Port Settings on page 30 and Transport Settings on page 33.
Call Status
The call status is indicated with dots in different colors. More information about the call status is shown next to the status dot.
Idle – No active calls.
Terminated – The call was denied or ended, there was no answer, or the connection failed.
Calling – Calling and waiting for an answer.
Active – The call has been answered and is ongoing.
The DTMF Settings Page
Dual-Tone Multi-Frequency (DTMF), also known as touch-tone, is a signaling system used by telecommunication devices such as
telephone handsets, switch centers, door stations, and other communication devices.
DTMF is used to remotely control other devices. When you press a button on a keypad, a DTMF packet is created and sent to the other
device. The receiving device decodes the packet, identifying what you want to control and which action you want it to take.
When a SIP account is added, a DTMF configuration associated with the new SIP account is automatically created. The DTMF Settings
page presents and enables access to the DTMF configurations for all peer-to-peer and registered SIP accounts.
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AXIS A8004-VE Network Video Door Station
Voice over IP (VoIP)
•
•
Edit DTMF Configurations
To modify a DTMF configuration:
1. Go to Setup > VoIP > DTMF Settings.
2. Click Modify DTMF Configuration for SIP Account
.
4. Select the DTMF sequence(s) to be associated with the DTMF configuration.
5. Click OK.
DTMF Configuration Properties
•
DTMF using SIP INFO (RFC 2976) – The DTMF attributes are sent in a Session Initiation Protocol (SIP) message according
to the RFC 2976 standard.
•
DTMF using RTP INFO (RFC 2833) – A DTMF event is sent with the Real-time Transport Protocol (RTP) stream according
to the RFC 2833 standard.
Both SIP INFO and RTP are out-of-band methods, meaning that the DTMF packet is sent in a dedicated channel, separated from
the one used for the voice call. Digital out-of-band packets, as opposed to analog in-band tone signals, cannot be heard by the
callers and are resistant to falsing.
Create and edit DTMF Sequences
The DTMF sequences list shows all the available DTMF sequences.
To create a new DTMF sequence:
1. Go to Setup > VoIP > DTMF Settings.
2. Click Modify DTMF Configuration for SIP Account
.
3. Click Add.
6. Click OK.
To edit a DTMF sequence, select the item in the sequence list and click Modify.
To remove a DTMF sequence, select the item in the sequence list and click Remove.
DTMF Sequence Properties
•
Name (required) – Enter a name. This could be a descriptive name or the characters of the sequence. The DTMF
sequence can be used to trigger an action. When creating an action rule, the name of the DTMF sequence will appear
in the trigger list.
•
Sequence (required) – Enter a valid DTMF sequence.
-
Allowed characters: 0–9, A–D, *, #.
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AXIS A8004-VE Network Video Door Station
Voice over IP (VoIP)
-
-
When having two DTMF sequences that start with the same sequence, for example, 01 and 0123, only the 01
DTMF event will be triggered. This is because 01 will always be the first match. To trigger on both sequences,
add a suffix that will differentiate the sequences. For example, 01# is not a prefix to 0123#, hence both
sequences will be triggered.
Duplicate sequences are not allowed.
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AXIS A8004-VE Network Video Door Station
Configure the Live View Page
Configure the Live View Page
You can customize the Live View page and alter it to suit your requirements. It is possible to define the following features of
the Live View page.
•
•
•
•
•
•
•
Stream Profile. See page 21.
Default Viewer for Browser. See page 37.
Viewer Settings. See page 37.
User Defined Links. See page 38.
Light Buttons. See page 38.
Output Buttons. See page 38.
Default Viewer for Browsers
From Live View Config > Default Viewer select the default method for viewing video images in your browser. The product attempts
to show the video images in the selected video format and viewer. If this is not possible, the product overrides the settings and
selects the best available combination.
Browser
Viewer
Description
Windows Internet Explorer
AMC
Recommended viewer in Internet Explorer (H.264/Motion JPEG).
H.264.
QuickTime
Java applet
A slower imaging alternative to AMC (Motion JPEG). Requires one of the
following installed on the client:
• JVM (J2SE) 1.4.2 or higher.
• JRE (J2SE) 5.0 or higher.
Still image
Displays still images only. Click the Refresh button in your browser to view a
new image.
Other browsers
Server Push
QuickTime
Java applet
Still image
Recommended viewer for other browsers (Motion JPEG).
H.264.
A slower imaging alternative to Server Push (Motion JPEG only).
Displays still images only. Click the Refresh button in your browser to view a
new image.
For more information, please see the online help
.
Viewer Settings
To configure options for the viewer, go to Live View Config > Viewer Settings.
•
Select Show viewer toolbar to display the AXIS Media Control (AMC) or the QuickTime viewer toolbar under the video
image in your browser.
•
H.264 decoder installation. The administrator can disable installation of the H.264 decoder included with AXIS Media
Control. This is used to prevent installation of unlicensed copies. Further decoder licenses can be purchased from your
Axis reseller.
•
Select Show crosshair in PTZ joystick mode to enable a cross that will indicate the center of the image in PTZ joystick
mode.
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AXIS A8004-VE Network Video Door Station
Configure the Live View Page
•
•
Select Use PTZ joystick mode as default to enable joystick mode. The mode can be changed temporarily from the
PTZ control panel.
Select Enable recording button to enable recording from the Live View page. This button is available when using the
AMC viewer. The recordings are saved to the location specified in the AMC Control Panel. See AXIS Media Control
User Defined Links
To display user-defined links in the Live View page, select the Show custom link option, give the link a name and then enter the URL
activate external devices connected to the product, or they can link to a web page. Custom links defined as cgi links will run the
script in the background, in a hidden frame. Defining the link as a web link will open the link in a new window.
Light Buttons
The built-in light on the AXIS product can be controlled directly from the Live View page by enabling the display of light buttons.
To display the light buttons in the Live view Page, select the type of control from the drop-down list under Live View Config >
Light Buttons:
•
Pulse activates the light for a defined period of time. The pulse time can be set as short as 1/100 second, and as long as
60 seconds
•
•
Active/Inactive displays two buttons (on/off).
Slider controls the brightness of the built-in light, slide left to dim and slide right do to brighten.
Output Buttons
External I/O devices connected to the Axis product’s output ports can be controlled directly from the Live View page.
To display output buttons in the Live View page:
1. Go to Setup > Live View Config.
2. Under Output Buttons, select the type of control to use:
-
Pulse activates the output for a defined period of time. The pulse time can be set from 1/100 second to 60
seconds.
-
Active/Inactive displays two buttons, one or each action.
To configure the active and inactive states, go to System Options > Ports & Devices > I/O Ports and set the port’s Normal state.
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AXIS A8004-VE Network Video Door Station
PTZ (Pan Tilt Zoom)
PTZ (Pan Tilt Zoom)
The PTZ menu is available if digital PTZ (pan, tilt and zoom) is enabled in the selected view area. For more information on view areas,
Preset Positions
A preset position is a saved view that can be used to quickly steer the camera to a specific position. A preset position consists of
the following values:
•
•
Pan and tilt positions
Zoom position
Each view area has its own preset positions.
Access the Preset Positions
Preset positions can be accessed in several ways:
•
•
By selecting the preset from the Source drop-down list in the Live View Page.
When setting up action rules. See page 46.
Add a Preset Position
1. Go to PTZ > Preset Positions.
2. Click in the image or use the controls to steer the camera view to the desired position, see Preset Positions.
3. Enter a descriptive name in the Current position field.
4. Click Add to save the preset position.
To include the preset position name in the overlay text, go to Video & Audio, select Include overlay text and enter the modifier #P in
the field. For more information about modifiers, see File Naming & Date/Time Formats in the online help
.
Set the Home Position
The entire view area is treated as the Home position which is readily accessible by clicking the Home button on the Live View
page and in the Preset Positions setup window.
The product can be configured to return to the Home position when the PTZ functionality has been inactive for a specified length of
time. Enter the length of time in the Return to home after field and click Save. Set the time to zero to prevent the product from
automatically returning to the Home position.
Advanced
Controls
Advanced PTZ settings can be configured under PTZ > Advanced > Controls.
The Panel Shortcut Command Buttons list shows the user-defined buttons that can be accessed from the Live View page’s Ctrl
panel. These buttons can be used to provide direct access to commands issued using the VAPIX® application programming interface.
Click Add to add a new shortcut command button.
The following PTZ controls are enabled by default:
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AXIS A8004-VE Network Video Door Station
PTZ (Pan Tilt Zoom)
•
•
•
Pan control
Tilt control
Zoom control
To disable specific controls, deselect the options under Enable/Disable controls.
If using multiple view areas, deselecting a control will only disable the control in the selected view area.
Note
Disabling PTZ controls will not affect preset positions. For example, if the tilt control is disabled, the product can still move to
preset positions that require a tilt movement.
Control Queue
Note
• The administrator can enable and disable PTZ controls for selected users.
• To identify different users in the viewer group, cookies must be enabled on the client.
• The Control queue polltime is measured in seconds. For more information see the online help
.
The administrator can set up a queue for PTZ controllers from PTZ > Control Queue. Once set up, the PTZ Control Queue buttons
appear in the Live View page offering one viewer exclusive control for a limited period of time. Other users will be placed in queue.
A user who belongs to a group (see Users on page 55) with a higher PTZ priority can go before other users in the queue and take
control of the product. The order of priority is as follows:
1. Administrator — An administrator takes over PTZ control regardless of who is first in queue. The administrator will be
removed from the queue 60 seconds after the last PTZ control command.
2. Event — The Axis product can be configured to go to a preset position when triggered by an alarm (see Events on page 46).
The event will immediately be placed first in the queue except when an administrator is in control.
3. Operator — Same as administrator but with lower priority
4. Viewer — Multiple viewers must wait for their turn. The viewer has 60 seconds PTZ control before control is passed
on to the next viewer in queue.
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AXIS A8004-VE Network Video Door Station
Detectors
Detectors
Camera Tampering
Camera Tampering can generate an alarm whenever the camera is repositioned, or when the lens is covered, sprayed or severely
defocused. To send an alarm, for example an email, an action rule must be set up.
To configure tampering:
1. Go to Detectors > Camera Tampering.
2. Set the Minimum duration, that is, the time that must elapse before an alarm is generated. Increase time to prevent
false alarms for known conditions that affect the image.
3. Select Alarm for dark images if an alarm should be generated if lights are dimmed or turned off, or if the lens is sprayed,
covered, or rendered severely out of focus.
4. Click Save.
To configure the product to send an alarm when tampering occurs:
1. Go to Events > Action Rules.
2. Click Add to set up a new action rule.
3. Enter a Name for the action rule.
4. Under Condition, select Detectors from the Trigger list.
5. Select Tampering from the list of detectors.
6. Optionally, select a schedule and set additional conditions.
7. Select the action. To send an email, select Send Notification and select a Recipient from the list of defined recipients.
Note
The While the rule is active option under Duration cannot be used with camera tampering, since camera tampering does not
have a duration and once it has been triggered it will not automatically return to its untriggered state.
Shock Detection
Enable Shock Detection from the Detectors menu. Shock detection is used, for example, to generate an alarm if the product is hit
by an object or if the product is tampered with.
Use the Shock sensitivity slider to adjust the sensitivity level at which the product should send an alarm. Low sensitivity value
implies that the product will generate an alarm only if the hit is powerful. A high sensitivity value implies that the product will
generate an alarm even with mild tampering.
Motion Detection
Motion detection is used to generate an alarm whenever movement starts or stops in the camera view.
Motion detection is configured by defining up to 10 Include and Exclude windows:
•
•
Include windows — define areas where motion should be detected
Exclude windows — define areas within an Include window that should be ignored (areas outside Include windows
are automatically ignored).
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AXIS A8004-VE Network Video Door Station
Detectors
To control the number of motion detection alarms, the parameters Object Size, History and Sensitivity can be adjusted. See
Once motion detection windows are configured, the Axis product can be configured to perform actions when motion is detected.
Possible actions include uploading images and start recording. For more information, see Set Up Action Rules on page 46.
Note
• Using the motion detection feature may decrease the product’s overall performance.
• The position of the Motion Detection Window is relative to the orientation of the Camera. Changing the orientation of the
camera will also change the position of the Motion Detection Window.
Set Up Motion Detection Windows
To set up a motion detection Include Window, follow these instructions:
1. Go to Detectors > Motion Detection.
2. Select a desired resolution for viewing while setting up Motion Detection from the View in list.
3. Select the Configure Included Windows option and click New. Select the new window in the list of windows and
enter a descriptive name.
4. Adjust the size (drag the bottom right-hand corner) and the position (click on the text at the top and drag to the desired
position) of the window.
5. Adjust the Object Size, History and Sensitivity profile sliders (see Motion Detection Parameters for details). Any detected
motion within an active window is indicated by red peaks in the Activity window.
6. Click Save.
To exclude parts of the include window, select the Configure Excluded Windows and position the exclude window within the
include window.
To delete an include or exclude window, select the window in the list of windows and click Del.
Motion Detection Parameters
The parameters controlling motion detection are described in the table below:
Parameter
Object Size
History
Sensitivity
Description
Object size relative to window Object memory length.
size.
Difference in luminance
between background and
object.
Only very large objects trigger
motion detection.
An object that appears in
the window triggers motion
detection for a long time
before it is considered as
non-moving.
Ordinary colored objects on
ordinary backgrounds trigger
motion detection.
High level (100%)
A large difference in luminance
is required to trigger motion
detection.
Medium level (50%)
Low level (0%)
Even very small objects trigger An object that appears in
motion detection. the window triggers motion
Only very bright objects on
a dark background trigger
detection only for a very short motion detection.
time before it is considered as
non-moving.
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AXIS A8004-VE Network Video Door Station
Detectors
5–15%
15%
60–90%
90%
75–95%
90%
Recommended values
Default values
Note
• To trigger on small objects or movements, use several small motion detection windows rather than one large window
and select a low object size.
• To avoid triggering on small objects, select a high object size.
• While monitoring an area where moving objects are not expected, select a high history level. This will cause motion
detection to trigger as long as the object is present in the window.
• To only detect flashing light, select a low sensitivity. In other cases high sensitivity is recommended.
Audio Detection
The Axis product can be configured to generate an alarm when audio rises above or falls below the threshold value. The threshold
value can be set in the range 0–100 where 0 is the most sensitive and 100 the least sensitive.
1. Go to Detectors > Audio Detection.
2. Set the audio alarm level and click Save.
Detected audio is indicated by colored peaks in the Activity indicator. An event is triggered when detected audio rises above or falls
below the threshold value, which is represented by the bar.
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AXIS A8004-VE Network Video Door Station
Applications
Applications
Third party applications can be uploaded to and installed on the Axis product. Applications add functionality to the product, for
example video analytics and intelligent video capabilities such as recognition, tracking, detection and counting. For information
about available applications, downloads, trials and licenses, go to www.axis.com/applications
Note
• Several applications can run at the same time but some applications might not be compatible with each other. Certain
combinations of applications might require too much processing power or memory resources when run in parallel. Verify
that the applications work together before deployment.
Application Licenses
Some applications need a license to run. Licenses can be installed in two ways:
•
•
Automatic installation — requires access to the Internet
Manual installation — obtain the license key from the application vendor and upload the key to the Axis product
To request a license, the Axis product serial number (S/N) is required. The serial number can be found on the product label and under
System Options > Support > System Overview.
Install Application
To install and start an application:
1. Go to Setup > Applications.
2. Under Upload Application, click Browse. Locate the application file and click Upload Package.
3. Install the license (if applicable). For instructions, see the documentation provided by the application vendor.
4. Start the application. Go to page Applications, select the application in the list of installed applications and click Start.
5. Configure the application. For instructions, see the documentation provided by the application vendor.
Note
• Applications can be uploaded by product administrators.
• Applications and licenses can be installed on multiple products at the same time using AXIS Camera Management, version
3.10 and later.
To generate a log file for the application, go to Applications. Select the application and click Log.
Application Considerations
If an application is upgraded, application settings, including the license, will be removed. The license must be reinstalled and
the application reconfigured.
If the Axis product’s firmware is upgraded, installed applications and their settings will remain unchanged, although this is not
guaranteed by Axis Communications AB. Note that the application must be supported by the new firmware. For information about
If the Axis product is restarted, running applications will restart automatically.
If the Axis product is restored, installed applications remain unchanged but must be restarted. To start the application, go to
Setup > Applications. Select the application in the list of installed applications and click Start. For information about restoring
the Axis product, see Maintenance.
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AXIS A8004-VE Network Video Door Station
Applications
If the Axis product is reset to factory default, installed applications and their settings are removed. For information about factory
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AXIS A8004-VE Network Video Door Station
Events
Events
The Event pages allow you to configure the Axis product to perform actions when different events occur. For example, the product
can start a recording or send an email notification when motion is detected. The set of conditions that defines how and when
the action is triggered is called an action rule.
Set Up Action Rules
An action rule defines the conditions that must be met for the product to perform an action, for example record video or send an
email notification. If multiple conditions are defined, all of them must be met to trigger the action.
For more information about available triggers and actions, see Triggers on page 47 and Actions on page 48.
The following example describes how to set up an action rule to send an email notification with an attached jpeg image when the
call button is pushed.
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Input Signal from the Trigger drop-down list.
4. Select Digital Input Port from the second drop-down list.
5. Select Call Button from the third drop-down list.
6. Optionally, select a Schedule and Additional conditions. See below.
7. Select Send Images from the Actions drop-down list.
8. Select Send only the first and enter 1.
9. Select an email recipient from the Recipient drop-down list. Or create a new recipient. See Set Up Email Recipients
on page 50.
10. Click OK.
The following example describes how to set up an action rule to record video to a network share if there is movement in the
camera’s field of view.
Set up motion detection and add a network share:
1. Go to Detectors > Motion Detection and configure a motion detection window. See page 42
2. Go to System Options > Storage and set up the network share. See page 64.
Set up the action rule:
1. Go to Events > Action Rules and click Add.
2. Select Enable rule and enter a descriptive name for the rule.
3. Select Detectors from the Trigger drop-down list.
4. Select Motion Detection from the drop-down list. Select the motion detection window to use.
5. Optionally, select a Schedule and Additional conditions. See below.
6. Under Actions, select Record Video from the Type drop-down list.
7. Select a Stream profile and configure the Duration settings as described below.
8. Select Network Share from the Storage drop-down list.
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AXIS A8004-VE Network Video Door Station
Events
To use more than one trigger for the action rule, select Additional conditions and click Add to add additional triggers. When using
additional conditions, all conditions must be met to trigger the action.
To prevent an action from being triggered repeatedly, a Wait at least time can be set. Enter the time in hours, minutes and seconds,
during which the trigger should be ignored before the action rule can be activated again.
The recording Duration of some actions can be set to include time immediately before and after the event. Select Pre-trigger time
and/or Post-trigger time and enter the number of seconds. When While the rule is active is enabled and the action is triggered
again during the post-trigger time, the recording time will be extended with another post-trigger time period.
For more information, see the online help
.
Triggers
Available action rule triggers and conditions include:
•
•
Detectors
-
-
Live Stream Accessed – Trigger the rule when any stream is accessed and during edge storage playback.
This can for example be used to send notifications.
-
-
Shock Detection – Trigger the rule when the Axis product detects it has been tilted or hit. See Shock Detection
on page 41.
-
•
Call
-
-
-
DTMF – Triggers the Action rule when a configured DTMF Sequence is activated. This trigger can for example,
be used to open a door or turn on light.
State – Triggers the action rule when a call service state changes to active, calling or idle. This trigger can, for
example, be used to play a dial tone when a call is connecting.
State Change – Triggers the action rule when a call state changes. This trigger can for example, be used
to play a busy tone when a call is busy.
•
•
Hardware
-
Casing Open – Triggers the action rule if the front cover is removed. This can for example be used to send a
notification if the front cover has been opened for maintenance purposes or when someone has tampered
with the product.
-
Network – Trigger the rule if network connection is lost or restored. This can for example be used to start
recording to the SD card.
Input Signal
-
Digital Input Port – Trigger the rule when an I/O port receives a signal from a connected device. See I/O
The input port named Call Button is dedicated to the product’s Call Button.
-
Manual Trigger – Trigger the rule using the Manual Trigger button in the Live View page. See Controls on
the Live View Page on page 13. This can for example be used to validate actions during product installation
and configuration.
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AXIS A8004-VE Network Video Door Station
Events
-
Virtual Inputs – can be used by a VMS (Video Management System) to trigger actions. Virtual inputs can, for
example, be connected to buttons in the VMS user interface.
•
•
PTZ
-
-
Moving – Trigger the rule when the camera view moves due to a PTZ operation. This can for example be used
as an additional condition to prevent an action rule triggered by motion detection to record video while the
camera view moves due to a PTZ operation.
Preset Reached – Trigger the rule when the camera stops at a preset position. This can be for example be used
with the Send Images action to upload images from the preset position.
Storage
-
Disruption – Trigger the rule if storage problems are detected, for example if the storage device is unavailable,
removed, full, locked or if other read or write problems occur. This can for example be used to send maintenance
notifications.
-
Recording – Triggers the rule when the Axis product records to the storage device. The recording status trigger
can be used to notify the operator, for example by flashing LED lights, if the product has started or stopped to
record to the storage device. Note that, this trigger can be used only for edge storage recording status.
•
•
System
-
System Ready – Trigger the rule when the product has been started and all services are running. This can for
example be used to send a notification when the product restarts.
Time
-
Recurrence – Trigger the rule periodically. See Set Up Recurrences on page 50. This can for example be used to
upload an image every 5 minutes.
-
Use Schedule – Trigger the rule according to the selected schedule. See Create Schedules on page 50.
Actions
Available actions include:
•
•
•
•
•
•
•
Activate Light – Turn the built-in light on or off.
Axis Door Control – Controls a door that is connected to an AXIS Network Door Controller.
Make Call – Makes a call to the specified SIP or Video Management System (VMS) recipient.
Output Port – Activate an I/O port to control an external device.
PTZ Control
-
Preset Position – Go to a preset position.
•
Record Video – Record video and audio to a selected storage. To record audio, use AAC audio encoding and make sure that
audio is enabled in the selected stream profile.
•
•
•
Send Images – Send images to a recipient.
Send Notification – Send a notification message to a recipient.
Send SNMP Trap – Send an SNMP trap message to the operator. Make sure that SNMP is enabled and configured
under System Options > Network > SNMP.
•
Send Video Clip – Send a video clip to a recipient.
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AXIS A8004-VE Network Video Door Station
Events
•
Status LED – Flash the LED indicator. This can for example be used to validate triggers such as motion detection during
product installation and configuration.
•
•
Stop Audio Clip – Stops playing a recorded audio clip when the Action rule is triggered.
WDR Mode – The WDR Mode can be turned on or off when the action rule is triggered.
Add Recipients
The product can send media files and messages to notify users about events. Before the product can send media files or notification
messages, you must define one ore more recipients. For information about available options, see Recipient Types on page 49.
To add a recipient:
1. Go to Events > Recipients and click Add.
2. Enter a descriptive name.
3. Select a recipient Type.
4. Enter the information needed for the recipient type.
5. Click Test to test the connection to the recipient.
6. Click OK.
Recipient Types
The following recipients are available:
Recipient
Use with action
Notes
Axis Door Controller
Axis Door Control
An Axis Door Controller enables access management of doors
that are connected to it. The Axis Door Controller recipient is
typically used when sending a DTMF sequence to open a door.
Email
Send Images
An email recipient can contain multiple email addresses.
Send Notification
Send Video Clip
Send Images
FTP
Send Video Clip
Send Images
HTTP
Send Notification
Send Video Clip
Send Images
HTTPS
Encrypted file transfer using HyperText Transfer Protocol
Secure (HTTPS).
Send Notification
Send Video Clip
Specify login information for the HTTPS server and validate
the server’s certificate. If there is a proxy between the Axis
product and the HTTPS server, also specify the proxy settings.
Network Share
Send Images
A network share can also be used as a storage device for
recorded video. Go System Options > Storage to configure
a network share before setting up a continuous recording or
an action rule to record video. For more information about
Send Video Clip
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AXIS A8004-VE Network Video Door Station
Events
SIP
Make Call
Typically used as a recipient for SIP calls when using the call
button.
TCP
Send Notification
Set Up Email Recipients
Email recipients can be configured by selecting one of the listed email providers, or by specifying the SMTP server, port and
authentication used by, for example, a corporate email server.
Note
Some email providers have security filters that prevent users from receiving or viewing large amount of attachments, from
receiving scheduled emails and similar. Check the email provider’s security policy to avoid delivery problems and locked
email accounts.
To set up an email recipient using one of the listed providers:
1. Go to Events > Recipients and click Add.
2. Enter a Name and select Email from the Type list.
3. Enter the email addresses to send emails to in the To field. Use commas to separate multiple addresses.
4. Select the email provider from the Provider list.
5. Enter the user ID and password for the email account.
6. Click Test to send a test email.
To set up an email recipient using for example a corporate email server, follow the instructions above but select User defined as
Provider. Enter the email address to appear as sender in the From field. Select Advanced settings and specify the SMTP server
address, port and authentication method. Optionally, select Use encryption to send emails over an encrypted connection. The server
certificate can be validated using the certificates available in the Axis product. For information on how to upload certificates,
Create Schedules
Schedules can be used as action rule triggers or as additional conditions, for example to record video if motion is detected outside
office hours. Use one of the predefined schedules or create a new schedule as described below.
To create a new schedule:
1. Go to Events > Schedules and click Add.
2. Enter a descriptive name and the information needed for a daily, weekly, monthly or yearly schedule.
3. Click OK.
To use the schedule in an action rule, select the schedule from the Schedule drop-down list in the Action Rule Setup page.
Set Up Recurrences
Recurrences are used to trigger action rules repeatedly, for example every 5 minutes or every hour.
To set up a recurrence:
1. Go to Events > Recurrences and click Add.
2. Enter a descriptive name and recurrence pattern.
3. Click OK.
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Events
To use the recurrence in an action rule, first select Time from the Trigger drop-down list in the Action Rule Setup page and then
select the recurrence from the second drop-down list.
To modify or remove recurrences, select the recurrence in the Recurrences List and click Modify or Remove.
Pre-configured Action Rules
The Axis product is pre-configured with a set of action rules in order to simplify different setup requirements.
AUDIO: Calling - Triggers the Action rule when a call service state changes to calling. An audio clip is played when a call is connecting.
AUDIO: Stop on Active call - Triggers the Action rule when a call service state changes to active. An active audio clip is stopped
when a call is answered.
AUDIO: Stop on Idle call - Triggers the Action rule when a call service state changes to idle. An active audio clip is stopped when
all calls end.
BUTTON: VMS call - Triggers the Action rule when digital input port is active. A call request is made to a Video Management
System (VMS) recipient.
DOOR: REX unlocks - Triggers the Action rule when digital input port is active. A door connected to relay 1 can be accessed (door
unlocked for 7 seconds and is then relocked, this time can be changed in the Action Rule Setup) when the output port is activated.
LIGHT: Active call - Triggers the Action rule when a call state changes to active. The built-in illuminator fades to 90% intensity
when a call is ongoing.
LIGHT: Calling - Triggers the Action rule when a call state changes to calling. The built-in illuminator flashes when a call
is connecting.
LIGHT: Idle - Triggers the Action rule when a call state changes to idle. The built-in illuminator fades to 10 % intensity when a
call ends.
TAMPERING: Casing open - Triggers the Action rule if the front cover is removed. When the output port is activated, the AXIS 9801
security relay box (not included) connected to Port 4 will lock itself down to prevent any malicious person from short circuiting
the lock/device/door connected to it.
TAMPERING: Shock detected - Triggers the Action rule if the Axis product detects it has been tilted or hit. When the output port is
activated, the AXIS 9801 security relay box (not included) connected to Port 4 will lock itself down to prevent any malicious person
from short circuiting the lock/device/door connected to it. It is recommended to tune the shock detection level or turn off this rule if
the door station is installed on materials that are prone to movements, for example, plaster walls, posts and metal sheets.
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AXIS A8004-VE Network Video Door Station
Recordings
Recordings
The Axis product can be configured to record video continuously or according to an action rule:
•
•
•
•
•
•
To start a continuous recording, see page 53.
To set up action rules, see page 46.
Find Recordings
Recordings stored on the SD card or network share can be accessed from the Recordings > List page. The page lists all recordings on
the storage device and shows each recording’s start date and time, duration and the event that triggered the recording.
Note
The recording’s start date and time is set according to the Axis product’s date and time settings. If the Axis product is
configured to use a time zone different from the local time zone, make sure to configure the Recording time filters according
to the product’s time zone. Date and time settings are configured under System Options > Date & Time, see Date & Time
on page 57.
To find a recording, follow these steps:
1. Go to Recordings > List.
2. To reduce the number of recordings displayed, select the desired options under Filter:
Recording time — List recordings that started between the From and To times.
Event — List recordings that were triggered by a specific event. Select continuous to list continuous recordings.
Storage — List recordings from a specific storage device.
Sort — Specify how recordings should be sorted in the list.
Results — Specify the maximum number of recordings to display.
3. To apply the filters, click the Filter button. Some filters may take a long time to complete.
4. The recordings are displayed in the Recording list.
To view detailed information about a recording, select the recording and click Properties.
To export a recording or a part of a recording as a video clip, select the recording and click Export. See also Export Video Clip on
page 53.
To remove a recording from the storage device, select the recording and click Remove.
Play Recording
Recordings on the SD card or network share can be played directly from the Axis product’s webpages.
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AXIS A8004-VE Network Video Door Station
Recordings
To play a recording, follow these steps:
1. Go to Recordings > List.
2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to
3. Select the recording and click Play. The recording will be played in a new browser window.
Export Video Clip
Recordings on the SD card or network share can be exported as video clips. It is possible to export a complete recording or a
part of a recording.
Note
The exported recording is a Matroska video file (.mkv). To play the recording in Windows Media Player, AXIS Matroska File
Splitter must be installed. AXIS Matroska File Splitter can be downloaded from www.axis.com/techsup/software
To export a video clip, follow these steps:
1. Go to Recordings > List.
2. To reduce the number of recordings displayed, select the desired options under Filter and click the Filter button to
3. Select the recording and click Export. The Export Recording dialog opens.
4. By default, the complete recording is selected. To export a part of the recording, modify the start and stop times.
5. Optionally, enter a file name for the recording.
6. Click Export.
Note
Recordings can also be exported from the playback window.
Continuous Recording
The Axis product can be configured to continuously save video to a storage device. For information about storage devices, see Storage
on page 63. To prevent the disk from becoming full, it is recommended to configure the disk to automatically remove old recordings.
If a new stream profile is selected while a recording is ongoing, the recording will be stopped and saved in the recording list and a
new recording with the new stream profile will start. All previous continuous recordings will remain in the recording list until they
are removed manually or through automatic removal of old recordings.
To start a continuous recording, follow these steps:
1. Go to Recordings > Continuous.
2. Select Enabled.
3. Select the type of storage device from the Storage list.
4. Select a Stream profile to use for continuous recordings. To include audio in the recording, use AAC audio encoding and
make sure that audio is enabled in the selected stream profile.
5. Click Save to save and start the recording.
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AXIS A8004-VE Network Video Door Station
Languages
Languages
Multiple languages can be installed in the Axis product. All web pages including the online help will be displayed in the selected
language. To switch languages, go to Setup > Languages and first upload the new language file. Browse and locate the file and click
the Upload Language button. Select the new language from the list and click Save.
Note
• Resetting the product to factory default settings will erase any uploaded language files and reset the product language to
English.
• Clicking the Restore button on the Maintenance page will not affect the language.
• A firmware upgrade will not affect the language used. However if you have uploaded a new language to the product and
later upgrade the firmware, it may happen that the translation no longer matches the product's web pages. In this case,
upload an updated language file.
• A language already installed in the product will be replaced when a current or a later version of the language file is uploaded.
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AXIS A8004-VE Network Video Door Station
System Options
System Options
Security
Users
User access control is enabled by default and can be configured under System Options > Security > Users. An administrator can
set up other users by giving them user names and passwords. It is also possible to allow anonymous viewer login, which means
that anybody may access the Live View page.
The user list displays authorized users and user groups (access levels):
Viewer - Access to the Live View page
Operator - Access to the Live View page and to all settings except System Options
Administrator - Unrestricted access to all settings; can add, modify and remove other users.
Under HTTP/RTSP Password Settings, select the type of password to allow. You may need to allow unencrypted passwords if there are
viewing clients that do not support encryption, or if you upgraded the firmware and existing clients support encryption but need
to log in again and be configured to use this functionality.
Under User Settings, select the Enable anonymous viewer login option to allow anonymous users access to the Live View page.
Select the Enable anonymous PTZ control login to allow anonymous users access to the PTZ controls.
Deselect the Enable Basic Setup option to hide the Basic Setup menu. Basic Setup provides quick access to settings that should be
made before using the Axis product.
ONVIF
ONVIF (Open Network Video Interface Forum) is a global interface standard that makes it easier for end users, integrators, consultants,
and manufacturers to take advantage of the possibilities offered by network video technology. ONVIF enables interoperablity between
different vendor products, increased flexibility, reduced cost and future-proof systems.
By creating a user you automatically enable ONVIF communication. Use the user name and password with all ONVIF communication
IP Address Filter
IP address filtering is enabled on the System Options > Security > IP Address Filter page. Once enabled, the listed IP address are
allowed or denied access to the Axis product. Select Allow or Deny from the list and click Apply to enable IP address filtering.
The administrator can add up to 256 IP address entries to the list (a single entry can contain multiple IP addresses).
HTTPS
HTTPS (HyperText Transfer Protocol over Secure Socket Layer, or HTTP over SSL) is a web protocol providing encrypted browsing.
HTTPS can also be used by users and clients to verify that the correct device is being accessed. The security level provided by
HTTPS is considered adequate for most commercial exchanges.
The Axis product can be configured to require HTTPS when users from different user groups (administrator, operator, viewer) log in.
To use HTTPS, an HTTPS certificate must first be installed. Go to System Options > Security > Certificates to install and manage
To enable HTTPS on the Axis product:
1. Go to System Options > Security > HTTPS
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AXIS A8004-VE Network Video Door Station
System Options
2. Select an HTTPS certificate from the list of installed certificates.
3. Optionally, click Ciphers and select the encryption algorithms to use for SSL.
4. Set the HTTPS Connection Policy for the different user groups.
5. Click Save to enable the settings.
To access the Axis product via the desired protocol, in the address field in a browser, enter https:// for the HTTPS protocol
and http:// for the HTTP protocol.
The HTTPS port can be changed on the System Options > Network > TCP/IP > Advanced page.
IEEE 802.1X
IEEE 802.1X is a standard for port-based Network Admission Control providing secure authentication of wired and wireless network
devices. IEEE 802.1X is based on EAP (Extensible Authentication Protocol).
To access a network protected by IEEE 802.1X, devices must be authenticated. The authentication is performed by an authentication
server, typically a RADIUS server, examples of which are FreeRADIUS and Microsoft Internet Authentication Service.
In Axis implementation, the Axis product and the authentication server identify themselves with digital certificates using EAP-TLS
(Extensible Authentication Protocol - Transport Layer Security). The certificates are provided by a Certification Authority (CA).
You need:
•
•
a CA certificate to authenticate the authentication server.
a CA-signed client certificate to authenticate the Axis product.
To create and install certificates, go to System Options > Security > Certificates. See Certificates on page 56. Many CA certificates
are preinstalled.
To allow the product to access a network protected by IEEE 802.1X:
1. Go to System Options > Security > IEEE 802.1X.
2. Select a CA Certificate and a Client Certificate from the lists of installed certificates.
3. Under Settings, select the EAPOL version and provide the EAP identity associated with the client certificate.
4. Check the box to enable IEEE 802.1X and click Save.
Note
For authentication to work properly, the date and time settings in the Axis product should be synchronized with an NTP
Certificates
Certificates are used to authenticate devices on a network. Typical applications include encrypted web browsing (HTTPS), network
protection via IEEE 802.1X and secure upload of images and notification messages for example via email. Two types of certificates
can be used with the Axis product:
Server/Client certificates - To authenticate the Axis product.
CA certificates - To authenticate peer certificates, for example the certificate of an authentication server in case the Axis product is
connected to an IEEE 802.1X protected network.
Note
Installed certificates, except preinstalled CA certificates, will be deleted if the product is reset to factory default. Preinstalled
CA certificates that have been deleted will be reinstalled.
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AXIS A8004-VE Network Video Door Station
System Options
A Server/Client certificate can be self-signed or issued by a Certificate Authority (CA). A self-signed certificate offers limited
protection and can be used before a CA-issued certificate has been obtained.
To install a self-signed certificate:
1. Go to Setup > System Options > Security > Certificates.
2. Click Create self-signed certificate and provide the requested information.
To create and install a CA-signed certificate:
1. Create a self-signed certificate as described above.
2. Go to Setup > System Options > Security > Certificates.
3. Click Create certificate signing request and provide the requested information.
4. Copy the PEM-formatted request and send to the CA of your choice.
5. When the signed certificate is returned, click Install certificate and upload the certificate.
Server/Client certificates can be installed as Certificate from signing request or as Certificate and private key. Select Certificate
and private key if the private key is to be upload as a separate file or if the certificate is in PKCS#12 format.
The Axis product is shipped with several preinstalled CA certificates. If required, additional CA certificates can be installed:
1. Go to Setup > System Options > Security > Certificates.
2. Click Install certificate and upload the certificate.
Audio Support
Select Enable audio support to allow clients to retrieve audio streams from the Axis product. For information on how to configure
Note
Deselecting this option will disable audio globally in the Axis product, for configured events and profiles with audio as well.
Date & Time
The Axis product’s date and time settings are configured under System Options > Date & Time.
Current Server Time displays the current date and time (24h clock). The time can be displayed in 12h clock in the text overlay (see
below).
To change the date and time settings, select the preferred Time mode under New Server Time:
•
Synchronize with computer time – Sets date and time according to the computer’s clock. With this option, date and
time are set once and will not be updated automatically.
•
Synchronize with NTP Server – Obtains date and time from an NTP server. With this option, date and time settings are
If using a host name for the NTP server, a DNS server must be configured. See DNS Configuration on page 59.
Set manually – Allows you to manually set date and time.
•
If using an NTP server, select your Time zone from the drop-down list. If required, check Automatically adjust for daylight saving
time changes.
The Date & Time Format Used in Images is the date and time format displayed as a text overlay in the video stream. Use the
predefined formats or see File Naming & Date/Time Formats in the online help
for information on how to create custom date and
time formats. To include date and time in the overlay text, go to Video & Audio and select Include date and Include time.
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AXIS A8004-VE Network Video Door Station
System Options
Network
Basic TCP/IP Settings
The Axis product supports IP version 4 and IP version 6. Both versions can be enabled simultaneously, and at least one version
must always be enabled.
IPv4 Address Configuration
By default, the Axis product is set to use IPv4 (IP version 4) and to obtain the IP address automatically via DHCP. The IPv4 settings are
configured under System Options > Network > TCP/IP > Basic.
DHCP (Dynamic Host Configuration Protocol) allows network administrators to centrally manage and automate the assignment of
IP addresses. DHCP should only be enabled if using dynamic IP address notification, or if the DHCP can update a DNS server. It is
then possible to access the Axis product by name (host name).
If DHCP is enabled and the product cannot be accessed, run AXIS IP Utility to search the network for connected Axis products, or reset
the product to the factory default settings (see page 67) and then perform the installation again.
To use a static IP address, check Use the following IP address and specify the IP address, subnet mask and default router.
IPv6 Address Configuration
If IPv6 (IP version 6) is enabled, the Axis product will receive an IP address according to the configuration in the network router.
To enable IPv6, go to System Options > Network > TCP/IP > Basic. Other settings for IPv6 should be configured in the network router.
ARP/Ping
The product’s IP address can be assigned using ARP and Ping. For instructions, see Assign IP Address Using ARP/Ping on page 58.
The ARP/Ping service is enabled by default but is automatically disabled two minutes after the product is started, or as soon as an IP
address is assigned. To re-assign IP address using ARP/Ping, the product must be restarted to enable ARP/Ping for an additional
two minutes.
To disable the service, go to System Options > Network > TCP/IP > Basic and clear the option Enable ARP/Ping setting of IP address.
Pinging the product is still possible when the service is disabled.
Assign IP Address Using ARP/Ping
The product's IP address can be assigned using ARP/Ping. The command must be issued within 2 minutes of connecting power.
1. Acquire a free static IP address on the same network segment as the computer.
2. Locate the serial number (S/N) on the product label.
3. Open a command prompt and enter the following commands:
Linux/Unix syntax
arp -s <IP address> <serial number> temp
ping -s 408 <IP address>
Linux/Unix example
arp -s 192.168.0.125 00:40:8c:18:10:00 temp
ping -s 408 192.168.0.125
Windows syntax (this may require that you run the command prompt as an administrator)
arp -s <IP address> <serial number>
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AXIS A8004-VE Network Video Door Station
System Options
ping -l 408 -t <IP address>
Windows example (this may require that you run the command prompt as an administrator)
arp -s 192.168.0.125 00-40-8c-18-10-00
ping -l 408 -t 192.168.0.125
4. Check that the network cable is connected and then restart the product by disconnecting and reconnecting power.
5. Close the command prompt when the product responds with Reply from 192.168.0.125:... or similar.
6. Open a browser and type http://<IP address> in the Location/Address field.
For other methods of assigning the IP address, see the document Assign an IP Address and Access the Video Stream on Axis Support
web at www.axis.com/techsup
Note
• To open a command prompt in Windows, open the Start menu and type cmd in the Run/Search field.
• To use the ARP command in Windows 8/Windows 7/Windows Vista, right-click the command prompt icon and select
Run as administrator.
• To open a command prompt in Mac OS X, open the Terminal utility from Application > Utilities.
AXIS Video Hosting System (AVHS)
AVHS used in conjunction with an AVHS service, provides easy and secure Internet access to live and recorded video accessible from
The AVHS settings are configured under System Options > Network > TCP IP > Basic. The possibility to connect to an AVHS service
is enabled by default. To disable, clear the Enable AVHS box.
One-click enabled - Press and hold the product’s control button (see Hardware Overview on page 7 ) for about 3 seconds to
connect to an AVHS service over the Internet. Once registered, Always will be enabled and the Axis product stays connected to
the AVHS service. If the product is not registered within 24 hours from when the button is pressed, the product will disconnect
from the AVHS service.
Always - The Axis product will constantly attempt to connect to the AVHS service over the Internet. Once registered the product will
stay connected to the service. This option can be used when the product is already installed and it is not convenient to use the
one-click installation.
AXIS Internet Dynamic DNS Service
AXIS Internet Dynamic DNS Service assigns a host name for easy access to the product. For more information, see www.axiscam.net
To register the Axis product with AXIS Internet Dynamic DNS Service, go to System Options > Network > TCP/IP > Basic. Under
Services, click the AXIS Internet Dynamic DNS Service Settings button (requires access to the Internet). The domain name currently
registered at AXIS Internet Dynamic DNS service for the product can at any time be removed.
Note
AXIS Internet Dynamic DNS Service requires IPv4.
Advanced TCP/IP Settings
DNS Configuration
DNS (Domain Name Service) provides the translation of host names to IP addresses. The DNS settings are configured under System
Options > Network > TCP/IP > Advanced.
Select Obtain DNS server address via DHCP to use the DNS settings provided by the DHCP server.
To make manual settings, select Use the following DNS server address and specify the following:
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AXIS A8004-VE Network Video Door Station
System Options
Domain name - Enter the domain(s) to search for the host name used by the Axis product. Multiple domains can be separated by
semicolons. The host name is always the first part of a fully qualified domain name, for example, myserver is the host name in the
fully qualified domain name myserver.mycompany.com where mycompany.com is the domain name.
Primary/Secondary DNS server - Enter the IP addresses of the primary and secondary DNS servers. The secondary DNS server is
optional and will be used if the primary is unavailable.
NTP Configuration
NTP (Network Time Protocol) is used to synchronize the clock times of devices in a network. The NTP settings are configured under
System Options > Network > TCP/IP > Advanced.
Select Obtain NTP server address via DHCP to use the NTP settings provided by the DHCP server.
To make manual settings, select Use the following NTP server address and enter the host name or IP address of the NTP server.
Host Name Configuration
The Axis product can be accessed using a host name instead of an IP address. The host name is usually the same as the assigned DNS
name. The host name is configured under System Options > Network > TCP/IP > Advanced.
Select Obtain host name via IPv4 DHCP to use host name provided by the DHCP server running on IPv4.
Select Use the host name to set the host name manually.
Select Enable dynamic DNS updates to dynamically update local DNS servers whenever the Axis product’s IP address changes.
For more information, see the online help
.
Link-Local IPv4 Address
Link-Local Address is enabled by default and assigns the Axis product an additional IP address which can be used to access
the product from other hosts on the same segment on the local network. The product can have a Link-Local IP and a static
or DHCP-supplied IP address at the same time.
This function can be disabled under System Options > Network > TCP/IP > Advanced.
HTTP
The HTTP port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to the
default setting, which is 80, any port in the range 1024–65535 can be used.
HTTPS
The HTTPS port used by the Axis product can be changed under System Options > Network > TCP/IP > Advanced. In addition to
the default setting, which is 443, any port in the range 1024–65535 can be used.
To enable HTTPS, go to System Options > Security > HTTPS. For more information, see HTTPS on page 55.
NAT traversal (port mapping) for IPv4
A network router allows devices on a private network (LAN) to share a single connection to the Internet. This is done by forwarding
network traffic from the private network to the “outside”, that is, the Internet. Security on the private network (LAN) is increased
since most routers are pre-configured to stop attempts to access the private network (LAN) from the public network (Internet).
Use NAT traversal when the Axis product is located on an intranet (LAN) and you wish to make it available from the other (WAN) side
of a NAT router. With NAT traversal properly configured, all HTTP traffic to an external HTTP port in the NAT router is forwarded to
the product.
NAT traversal is configured under System Options > Network > TCP/IP > Advanced.
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AXIS A8004-VE Network Video Door Station
System Options
Note
• For NAT traversal to work, this must be supported by the router. The router must also support UPnPTM
.
• In this context, router refers to any network routing device such as a NAT router, Network router, Internet Gateway,
Broadband router, Broadband sharing device, or a software such as a firewall.
Enable/Disable - When enabled, the Axis product attempts to configure port mapping in a NAT router on your network, using UPnPTM
Note that UPnPTM must be enabled in the product (see System Options > Network > UPnP).
.
Use manually selected NAT router - Select this option to manually select a NAT router and enter the IP address for the router in
the field. If no router is specified, the product automatically searches for NAT routers on your network. If more than one router is
found, the default router is selected.
Alternative HTTP port - Select this option to manually define an external HTTP port. Enter a port in the range 1024–65535. If the
port field is empty or contains the default setting, which is 0, a port number is automatically selected when enabling NAT traversal.
Note
• An alternative HTTP port can be used or be active even if NAT traversal is disabled. This is useful if your NAT router does not
support UPnP and you need to manually configure port forwarding in the NAT router.
• If you attempt to manually enter a port that is already in use, another available port is automatically selected.
• When the port is selected automatically it is displayed in this field. To change this, enter a new port number and click Save.
FTP
The FTP server running in the Axis product enables upload of new firmware, user applications, etc. The FTP server can be disabled
under System Options > Network > TCP/IP > Advanced.
Note
This FTP server has nothing to do with the product’s ability to transfer images via FTP to other locations and servers.
RTSP
The RTSP server running in the Axis product allows a connecting client to start an H.264 stream. The RTSP port number can be
changed under System Options > Network > TCP/IP > Advanced. The default port is 554.
Note
H.264 video streams will not be available if the RTSP server is disabled.
SOCKS
SOCKS is a networking proxy protocol. The Axis product can be configured to use a SOCKS server to reach networks on the other
side of a firewall or proxy server. This functionality is useful if the Axis product is located on a local network behind a firewall, and
notifications, uploads, alarms, etc need to be sent to a destination outside the local network (for example the Internet).
SOCKS is configured under System Options > Network > SOCKS. For more information, see the online help
.
QoS (Quality of Service)
QoS (Quality of Service) guarantees a certain level of a specified resource to selected traffic on a network. A QoS-aware network
prioritizes network traffic and provides a greater network reliability by controlling the amount of bandwidth an application may use.
The QoS settings are configured under System Options > Network > QoS. Using DSCP (Differentiated Services Codepoint) values, the
Axis product can mark different types of traffic.
Note
Live audio DSCP will be equal to live video DSCP if H.264 over RTSP is used.
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AXIS A8004-VE Network Video Door Station
System Options
SNMP
The Simple Network Management Protocol (SNMP) allows remote management of network devices. An SNMP community is the
group of devices and management station running SNMP. Community names are used to identify groups.
AXIS Video MIB (Management Information Base) for video hardware can be used to monitor Axis-specific, hardware-related
issues that may need administrative attention. For more information about AXIS Video MIB and to download MIB files, go to
To enable and configure SNMP in the Axis product, go to the System Options > Network > SNMP page.
Depending on the level of security required, select the version on SNMP to use.
Traps are used by the Axis product to send messages to a management system on important events and status changes. Check Enable
traps and enter the IP address where the trap message should be sent and the Trap community that should receive the message.
Note
If HTTPS is enabled, SNMP v1 and SNMP v2c should be disabled.
Traps for SNMP v1/v2 are used by the Axis product to send messages to a management system on important events and status
changes. Check Enable traps and enter the IP address where the trap message should be sent and the Trap community that
should receive the message.
The following traps are available:
•
•
•
•
Cold start
Warm start
Link up
Authentication failed
Note
All AXIS Video MIB traps are enabled when SNMP v1/v2c traps are enabled. It is not possible to turn on or off specific traps.
SNMP v3 provides encryption and secure passwords. To use traps with SNMP v3, an SNMP v3 management application is required.
To use SNMP v3, HTTPS must be enabled, see HTTPS on page 55. To enable SNMP v3, check the box and provide the initial user
password.
Note
The initial password can only be set once. If the password is lost, the Axis product must be reset to factory default, see
UPnPTM
The Axis product includes support for UPnPTM. UPnPTM is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
UPnPTM can be disabled under System Options > Network > UPnP
RTP/H.264
The RTP port range and multicast settings are configured under System Options > Network > RTP.
The RTP port range defines the range of ports from which the video/audio ports are automatically selected. For multicast streams,
only certain IP addresses and port numbers should be used.
Select Always Multicast Video and/or Always Multicast Audio to start multicast streaming without opening an RTSP session.
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AXIS A8004-VE Network Video Door Station
System Options
Bonjour
The Axis product includes support for Bonjour. Bonjour is enabled by default and the product is automatically detected by operating
systems and clients that support this protocol.
Bonjour can be disabled under System Options > Network > Bonjour.
Storage
SD Card
NOTICE
To prevent data corruption, the SD card should be unmounted before removal.
Note
For SD card recommendations see www.axis.com
The Axis product supports microSD/microSDHC/microSDXC cards.
The following SD card file systems are supported:
•
ext4 — recommended due to its resilience against data loss if the card is ejected or if there is abrupt power loss. To access
data stored on the card from the Windows operating system, a third-party ext4 driver or application is required.
•
vFAT — supported by most operating systems for personal computers.
The SD card is managed on the System Options > Storage page. Click SD Card to open Storage Management.
If the card’s status shows as failed, click Check disk to see if the problem can be found and then try Repair. This option is only
available for SD cards with ext4. For SD cards with vFAT, use a card reader or computer to troubleshoot the card.
To avoid filling the card, it is recommended to remove recordings continuously. Under General Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the card and protect recordings from being removed, select Lock under General Settings.
Mount and Unmount SD Card
NOTICE
To prevent corruption of recordings, the SD card should always be unmounted before it is ejected.
The SD card is automatically mounted when the card is inserted into the Axis product or when the product is started. A manual
mount is only required if the card has been unmounted and not ejected and re-inserted.
To unmount the SD card:
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.
2. Click SD Card.
3. Click Unmount.
4. The card can now be removed.
Format SD Card
NOTICE
Formatting the SD card will remove all data and recordings stored on the card.
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AXIS A8004-VE Network Video Door Station
System Options
The Axis product can be configured to automatically format SD cards that are inserted into the product. If autoformat is enabled and
an SD card is inserted, the product will check if the SD card has the ext4 file system. If the card has a different file system, the
card will automatically be formatted to ext4.
Important
If autoformat is enabled, only use new or empty SD cards. Any data stored on the card will be lost when the card is inserted
into the Axis product.
To enable automatic formatting, follow these steps:
1. Open the Axis product’s webpages and go to Setup > System Options > Storage.
2. Click SD Card.
3. Under General Settings, select Autoformat to.
4. Click OK to save settings.
An SD card inserted into the product can be manually formatted to one of the supported file systems. To manually format the
SD card, follow these steps:
1. Insert the SD card in the SD card slot.
2. Open the Axis product’s webpages and go to Setup > System Options > Storage.
3. Click SD Card.
4. Click Format and select the desired file system.
5. Click OK to start formatting the card.
Network Share
Network share allows you to add network storage such as a NAS (network-attached storage). The NAS shall be dedicated for
recordings and data from the Axis products connected to the network. For information about reference NAS devices, go to
Note
For NAS recommendations see www.axis.com
To add a network share:
1. Go to System Options > Storage.
2. Click Network Share.
3. Enter the IP address, DNS or Bonjour name to the host server in the Host field.
4. Enter the name of the share in the Share field. Sub folders cannot be used.
5. If required, select The share requires login and enter the user name and password.
6. Click Connect.
To clear all recordings and data from the Axis product’s folder on the designated share, click Clear under Storage Tools.
To avoid filling the share, it is recommended to remove recordings continuously. Under Recording Settings, select Remove recordings
older than and select the number of days or weeks.
To stop writing to the share and protect recordings from being removed, select Lock under Recording Settings.
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AXIS A8004-VE Network Video Door Station
System Options
Ports & Devices
I/O Ports
The Axis product provides four configurable input and output ports for connection of external devices. For information about
To configure the I/O ports, go to System Options > Ports & Devices > I/O Ports. Each port can function as input or output:
•
Input as Open circuit – The input becomes active when the circuit is grounded by, for example, a REX device. It remains
inactive as long as its normal state equals its current status.
•
•
Input as Grounded circuit – The input becomes active when the circuit is opened by for example a monitor.
Output as Open circuit – The output port is in a non-conductive state when its current status is open circuit. The current
status of an output port can be changed by, for example, an action rule.
•
Output as Grounded circuit – The output port is in a conductive state when its current status is grounded circuit.
The product is also equipped with two relay connectors. For more information about the relay connectors see Relay Connector on
To configure the relays, go to System Options > Ports & Devices > I/O Ports, and then set the Normal state.
•
Open circuit – The relay is in a non-conductive state until it becomes active. When the relay becomes active it will
change to the opposite of its normal state.
•
Closed circuit – The relay is in a conductive state until the relay becomes active.
The product also provides a non-configurable input that is dedicated to the call button.
Port Status
The list on the System Options > Ports & Devices > Port Status page shows the status of the product’s input and output ports.
Maintenance
The Axis product provides several maintenance functions. These are available under System Options > Maintenance.
Click Restart to perform a correct restart if the Axis product is not behaving as expected. This will not affect any of the current
settings.
Note
A restart clears all entries in the Server Report.
Click Restore to reset most settings to the factory default values. The following settings are not affected:
•
•
•
•
•
•
•
the boot protocol (DHCP or static)
the static IP address
the default router
the subnet mask
the system time
the IEEE 802.1X settings
uploaded applications are kept but must be restarted
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AXIS A8004-VE Network Video Door Station
System Options
Click Default to reset all settings, including the IP address, to the factory default values. This button should be used with caution. The
Axis product can also be reset to factory default using the control button, see Reset to Factory Default Settings on page 67.
To identify the product or test the Status LED, click Flash LED under Identify and specify the duration in seconds, minutes or hours.
This can be useful for identifying the product among other products installed in the same location.
Support
Support Overview
The System Options > Support > Support Overview page provides information on troubleshooting and contact information,
should you require technical assistance.
System Overview
To get an overview of the Axis product’s status and settings, go to System Options > Support > System Overview. Information that
can be found here includes firmware version, IP address, network and security settings, event settings, image settings and recent log
items. Many of the captions are links to the proper Setup page.
Logs & Reports
The System Options > Support > Logs & Reports page generates logs and reports useful for system analysis and troubleshooting. If
contacting Axis Support, please provide a valid Server Report with your query.
System Log - Provides information about system events.
Access Log - Lists all failed attempts to access the product. The Access Log can also be configured to list all connections to the
product (see below).
Server Report - Provides information about the product status in a pop-up window. The Access Log is automatically included
in the Server Report.
You can view or download the server report. Downloading the server report creates a .zip file that contains a complete server report
text file in UTF–8 format. Select the Include snapshot with default image settings option to include a snapshot of the product’s Live
View. The server report .zip file should always be included when contacting support.
Parameter List - Shows the product's parameters and their current settings. This may prove useful when troubleshooting or
when contacting Axis Support.
Connection List - Lists all clients that are currently accessing media streams.
Crash Report - Generates an archive with debugging information. The report takes several minutes to generate.
The log levels for the System Log and the Access Log are set under System Options > Support > Logs & Reports > Configuration .
The Access Log can be configured to list all connections to the product (select Critical, Warnings & Info).
Advanced
Scripting
Scripting allows experienced users to customize and use their own scripts.
NOTICE
Improper use may cause unexpected behavior and loss of contact with the Axis product.
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AXIS A8004-VE Network Video Door Station
System Options
Axis strongly recommends that you do not use this function unless you understand the consequences. Axis Support does not provide
assistance for problems with customized scripts.
To open the Script Editor, go to System Options > Advanced > Scripting. If a script causes problems, reset the product to its
factory default settings, see page 67.
For more information, see www.axis.com/developer
File Upload
Files, for example webpages and images, can be uploaded to the Axis product and used as custom settings. To upload a file, go
to System Options > Advanced > File Upload.
selected user group (viewer, operator or administrator) for the uploaded file.
Plain Config
Plain Config is for advanced users with experience of Axis product configuration. Most parameters can be set and modified from
this page.
To open Plain Config, go to System Options > Advanced > Plain Config. Axis Support does not provide assistance.
Reset to Factory Default Settings
Important
Reset to factory default should be used with caution. A reset to factory default will reset all settings, including the IP
address, to the factory default values.
Note
The installation and management software tools are available from the support pages on www.axis.com/techsup
To reset the product to the factory default settings:
1. Disconnect power from the product.
3. Keep the control button pressed for 15–30 seconds until the status LED indicator flashes amber.
4. Release the control button. The process is complete when the status LED indicator turns green. The product has been reset
to the factory default settings. If no DHCP server is available on the network, the default IP address is 192.168.0.90
5. Using the installation and management software tools, assign an IP address, set the password, and access the video stream.
It is also possible to reset parameters to factory default via the web interface. Go to Setup > System Options > Maintenance.
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AXIS A8004-VE Network Video Door Station
Troubleshooting
Troubleshooting
Check the Firmware
Firmware is software that determines the functionality of network devices. One of your first actions when troubleshooting a problem
should be to check the current firmware version. The latest version may contain a correction that fixes your particular problem. The
current firmware version in the Axis product is displayed in the page Setup > Basic Setup and in Setup > About.
Upgrade the Firmware
Important
• Your dealer reserves the right to charge for any repair attributable to faulty upgrade by the user.
• Preconfigured and customized settings are saved when the firmware is upgraded (providing the features are available in the
new firmware) although this is not guaranteed by Axis Communications AB.
Note
• After the upgrade process has completed, the product will restart automatically. If restarting the product manually after the
upgrade, always wait 10 minutes even if you suspect the upgrade has failed.
• When you upgrade the Axis product with the latest firmware from Axis website, the product receives the latest functionality
available. Always read the upgrade instructions and release notes available with each new release before upgrading
the firmware.
To upgrade the product’s firmware:
1. Save the firmware file to your computer. The latest version of the firmware is available free of charge from Axis website
2. Go to Setup > System Options > Maintenance in the product’s webpages.
3. Under Upgrade Server, click Browse and locate the file on your computer. Click Upgrade.
4. Wait approximately 10 minutes while the product is being upgraded and restarted. Then access the product.
Emergency Recovery Procedure
If power or network connection is lost during the upgrade, the process fails and the product becomes unresponsive. Flashing red Status
indicator indicates a failed upgrade. To recover the product, follow the steps below. The serial number is found on the product’s label.
1. In UNIX/Linux, type the following from the command line:
arp -s <IP address> <serial number> temp
ping -l 408 <IP address>
In Windows, type the following from a command/DOS prompt (this may require that you run the command prompt as
an administrator):
arp -s <IP address> <serial number>
ping -l 408 -t <IP address>
2. If the product does not reply in 30 seconds, restart it and wait for a reply. Press CTRL+C to stop Ping.
3. Open a browser and type in the product’s IP address. In the page that opens, use the Browse button to select the upgrade
file to use. Then click Load to restart the upgrade process.
4. After the upgrade is complete (1–10 minutes), the product automatically restarts and shows a steady green on the
Status indicator.
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AXIS A8004-VE Network Video Door Station
Troubleshooting
5. Reinstall the product, referring to the Installation Guide.
Symptoms, Possible Causes and Remedial Actions
Problems setting the IP address
Try the installation again. The IP address must be set within two minutes after power has been
applied to the product. Ensure the Ping length is set to 408. For instructions, see Assign IP Address
When using ARP/Ping
The product is located on a
different subnet
If the IP address intended for the product and the IP address of the computer used to access the
product are located on different subnets, you will not be able to set the IP address. Contact your
network administrator to obtain an IP address.
The IP address is being used
by another device
Disconnect the Axis product from the network. Run the Ping command (in a Command/DOS
window, type ping and the IP address of the product):
• If you receive: Reply from <IP address>: bytes=32; time=10...
this means that the IP address may already be in use by another device on the network.
Obtain a new IP address from the network administrator and reinstall the product.
• If you receive: Request timed out, this means that the IP address is available
for use with the Axis product. Check all cabling and reinstall the product.
Possible IP address conflict
with another device on the
same subnet.
The static IP address in the Axis product is used before the DHCP server sets a dynamic address.
This means that if the same default static IP address is also used by another device, there may
be problems accessing the product.
The product cannot be accessed from a browser
Cannot log in
When HTTPS is enabled, ensure that the correct protocol (HTTP or HTTPS) is used when attempting
to log in. You may need to manually type http or https in the browser’s address field.
If the password for the user root is lost, the product must be reset to the factory default settings.
The IP address has been
changed by DHCP
IP addresses obtained from a DHCP server are dynamic and may change. If the IP address has
been changed, use AXIS IP Utility or AXIS Camera Management to locate the product on the
network. Identify the product using its model or serial number, or by the DNS name (if the name
has been configured).
If required, a static IP address can be assigned manually. For instructions, see the document Assign
Certificate error when using For authentication to work properly, the date and time settings in the Axis product should be
IEEE 802.1X
The product is accessible locally but not externally
Router configuration
To configure your router to allow incoming data traffic to the Axis product, enable the NAT-traversal
feature which will attempt to automatically configure the router to allow access to the Axis
.
Firewall protection
Check the Internet firewall with your network administrator.
Default routers required
Check if you need to configure the router settings from System Options > Network > TCP/IP >
Basic.
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AXIS A8004-VE Network Video Door Station
Troubleshooting
Problems with streaming H.264
Problems with AXIS Media
Control (Internet Explorer
only)
To enable the updating of video images in Internet Explorer, set the browser to allow ActiveX
controls. Also, make sure that AXIS Media Control is installed on your computer.
No H.264 displayed in the
client
Check that the relevant H.264 connection methods and correct interface are enabled in the AMC
In the AMC Control Panel, select the H.264 tab and click Set to default H.264 decoder.
Check that RTSP is enabled under System Options > Network > TCP/IP > Advanced.
Multicast H.264 only
accessible by local clients
Check if your router supports multicasting, or if the router settings between the client and the
product need to be configured. The TTL (Time To Live) value may need to be increased.
No multicast H.264
displayed in the client
Check with your network administrator that the multicast addresses used by the Axis product
are valid for your network.
Check with your network administrator to see if there is a firewall preventing viewing.
Installation of additional
ActiveX component
restricted or prohibited
Configure the Axis product to use a Java applet for updating video images in your browser. Go to
Setup > Live View Config and select Java applet under Default viewer.
Poor rendering of H.264
images
Ensure that your graphics card is using the latest driver. The latest drivers can usually be
downloaded from the manufacturer’s website.
Color saturation is different Modify the settings for your graphics adapter. Refer to the adapter’s documentation for more
in H.264 and Motion JPEG
information.
Lower frame rate than
expected
Reduce the number of applications running on the client computer.
Limit the number of simultaneous viewers.
Check with the network administrator that there is enough bandwidth available.
Check in the AMC Control Panel (H.264 tag) that video processing is NOT set to Decode only
key frames.
Lower the image resolution.
The maximum frames per second is dependent on the utility frequency (60/50 Hz) of the Axis
Video and image problems, general
Image unsatisfactory
Check the video stream and camera settings under Setup > Video & Audio > Video Stream and
Setup > Video & Audio > Camera Settings.
Disturbed focus
Motion Detection triggers unexpectedly
Changes in luminance
Motion detection is based on changes in luminance in the image. This means that if there are
sudden changes in the lighting, motion detection may trigger mistakenly. Lower the sensitivity
setting to avoid problems with luminance.
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AXIS A8004-VE Network Video Door Station
Troubleshooting
No audio
Incorrect setup
Check the sound card in the computer. Ensure that mute is not selected and that the volume
settings are correct.
Check that Enable audio support is selected under Setup > System Options > Security > Audio
Support.
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Poor audio quality
Stuttering
Reduce the number of listeners and viewers. Decrease image resolution and compression.
Unsynchronized audio and
video using H.264
Synchronize the product’s date and time settings with an NTP server. Go to Setup > System
Options > Date & Time.
Distorted audio
Check that the correct Audio Input source is selected under Setup > Video & Audio > Audio
Settings.
Storage and disk management problems
Storage disruption
A storage disruption alarm is sent if a storage device is unavailable, removed, full, locked or if other
read or write problems occur. To identify the source of the problem, check the System Log under
System Options > Support > Logs & Reports. Depending on the problem, it might be necessary to
re-mount the storage device.
Video cannot be recorded
Check that the SD card is not write protected (that is, read only).
SD card cannot be mounted Reformat the SD card and then click Mount.
NOTICE
Formatting the card will remove all content, including all recordings, from the SD card.
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AXIS A8004-VE Network Video Door Station
Technical Specifications
Technical Specifications
Item
Specifications
Function/group
Camera
Models
Image sensor
Lens
AXIS A8004-VE Network Video Door Station
1/3 , Progressive scan, RGB, CMOS
M12 mount, F2.8, Fixed iris, Megapixel resolution, 2.8 mm, Vertical angle of view (full
sensor 1280x960): 73°, Horizontal angle of view (full sensor 1280x960): 97°
Light sensitivity
0.04–100000 lux, F2.8
0 lux with illumination LED on
Shutter time
Dynamic capture, 1/192 s to 1/37 s (50 Hz), 1/231 s to 1/44 s (60 Hz)
H.264 (MPEG-4 Part 10/AVC), Baseline profile, Main Profile
Video
Video
compression
Motion JPEG
Resolutions
1280x960 (1.3 MP) to 160x90
HDTV 720p (1280x720), 25/30 fps (50/60 Hz)
Frame rate
Video streaming
Multiple individually configurable streams, H.264, Motion JPEG, Controllable frame rate
and bandwidth, VBR/CBR H.264
Image settings
Compression, Color, Brightness, Sharpness, Contrast, White balance, Exposure control,
Fine-tuning of behavior at low light, WDR – Dynamic Contrast, Text and image overlay,
Mirroring of images, Privacy mask
Digital PTZ
Pan/Tilt/Zoom
Audio streaming
Output level
Audio
Two-way, Full duplex
85 dB (at 0.5 m)
Audio
compression
AAC LC 8/16 kHz, G.711 PCM 8 kHz, G.726 ADPCM 8kHz, Configurable bit rate
Audio
input/output
Line output, Built-in microphone, Built-in speaker
Echo Cancelation
Noise reduction
Security
Yes
Yes
Network
Password protection, IP address filtering, HTTPS1 encryption, IEEE 802.1X1 network access
control, Digest authenticaion, User access log
IPv4/v6, HTTP, HTTPS1, SSL/TLS1, QoS Layer 3 DiffServ, FTP, CIFS/SMB, SMTP, Bonjour,
UPnPTM, SNMP v1/v2c/v3(MIB-II), DNS, DynDNS, NTP, RTSP, RTP, TCP, UDP, IGMP, RTCP,
ICMP, DHCP, ARP, SOCKS, SIP
Supported
protocols
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AXIS A8004-VE Network Video Door Station
Technical Specifications
Item
Specifications
Function/group
System
Integration
Application
Programming
Interface
Open API for software integration including VAPIX® and AXIS Camera Application
One-Click Camera Connection, ONVIF Profile S; specification available at www.onvif.org
Intelligent audio
SIP support for integration with VoIP, Peer-to-peer or integrated with SIP/PBX
Tested with variuos SIP softwares such as Cisco, Bria and Grandstream
Tested with various PBX softwares such as Cisco, Avaya and Asterisk
Analytics
Video motion detection, Active tampering alarm, Audio detection, AXIS Camera
Application Platform enabling installation of additional applications, External input, Edge
storage events, Shock detection
Event triggers
Call: DTMF, State, StateChange
Detectors: Video motion detection, Audio detection, Live stream accessed, Shock
detection, Tampering
Hardware: Casing open, Network
Input signal: Digital input port, Manual trigger, Virtual input
PTZ: Moving, Preset reached
Storage: Disruption, Recording
System: System ready
Time: Use schedule
Make call: SIP, API
Event actions
File upload: FTP, HTTP, network share and email
Notification: email, HTTP and TCP
Video and audio recording to edge storage, Pre- and post-alarm video buffering, External
output activation, Play audio clip, Overlay text, PTZ control, Status LED, WDR mode
Data streaming
Event data
Built-in
installation aids
Pixel counter
General
Casing
Brushed stainless steel frontplate, Aluminum body: IP66-rated, NEMA 4x-rated, IK08
impact-resistant
Memory
Power in
256 MB RAM, 128 MB Flash
Power over Ethernet Plus (PoE+) IEEE 802.3at Type 2 Class 4
Power over Ethernet IEEE 802.3af/802.3at Type 1 Class 3
10–28 V DC max 26 W
Power out2
2x12 V DC, max. depending on Power In to AXIS A8004-VE
PoE Class 3: max. out 160 mA at 12 V DC Relay pin, I/O 50 mA at 12 V DC IO pin
DC in: max. out 750 mA at 12 V DC Relay pin, I/O 200 mA at 12 V DC IO pin
Power, relays
Connectors
Locks/etc sourced from AXIS A8004-VE: Maximum current is stated in Power out section
Locks/etc sourced externally: Maximum voltage/current is 0.7A at 30 V
RJ45 10BASE-T/100BASE-TX, PoE, DC Power, 4 Inputs/outputs, 2 relays, Line out
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AXIS A8004-VE Network Video Door Station
Technical Specifications
Item
Specifications
Function/group
Edge storage
microSD/microSDHC/microSDXC slot supporting memory card up to 64 GB (card not
included)
Support for recording to network share (network-attached storage or file server)
-25°C to 50 °C (-13°F to 122 °F)
Operating
conditions
Humidity 10–100% RH (non-condensing)
Approvals
EN 55022 Class A, EN 55024, EN 61000-6-1, EN 61000-6-2, FCC Part 15 Subpart B Class A,
ICES-003 Class A, C-tick AS/NZS CISPR22 Class A, IEC/EN/UL 60950-1,
IEC/EN/UL 60950-22, EN 50581, IEC 60529 IP66/IP67, NEMA 250 Type 4X, IEC 60068-2-1,
IEC 60068-2-2, IEC 60068-2-6, IEC 60068-2-14, IEC 60068-2-27, IEC/EN 62262 IK08
Dimensions
Weight
Wall mount: 140 x 260 x 55.5 mm (5.5 x 10 x 2.2 in)
Recessed wall mount: 140 x 260 x 21 mm) (5.5 x 10 x 0.8 in)
Main unit: 1.5 kg (3.3 lb)
Wall mount frame: 0.370 kg (0.82 lb)
Total weight: 1.87 kg (4.12 lb)
Included
accessories
Installation Guide, Wall mount frame, Resitorx T20 L-key, Resitorx T10 L-key, Plug
connnectors (power, I/O, line-out, relay), Cable gasket, AXIS Connector guard A, AVHS
Authentication key
Video
management
software
AXIS Camera Companion, AXIS Camera Station, Video management software from Axis’
Application Development Partners available on www.axis.com/techsup/software
Optional
accessories
AXIS A8004 Junction Box, AXIS A9801 Safety Relay Box, Safety relay
Warranty
Axis 3-year warranty and AXIS Extended Warranty option see www.axis.com/warranty
1. This product includes software developed by the OpenSSL Project for use in the OpenSSL Toolkit. (www.openssl.org), and cryptographic
software written by Eric Young ([email protected]).
2. Support for two locks (max. total 750 mA) when powered with DC/PoE Class 4. For higher power requirements connect external power (max.
30V DC 0.7A).
Connectors
I/O connector
6-pin configurable terminal block
Function
0 V DC (-)
12 V DC
Pin
1
Notes
Specifications
0 V DC
2
Can be used to power auxiliary equipment.
Note: This pin can only be used as power out.
Max voltage = +12 V DC
Max current = 50 mA1
Max current = 200 mA2
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AXIS A8004-VE Network Video Door Station
Technical Specifications
3–6
Configurable
(Input or Output)
Digital input – Connect to pin 1 to activate, or leave floating 0 to max 40 V DC
(unconnected) to deactivate.
Digital output – Connected to pin 1 when activated, floating 0 to max 40 V DC, open drain,
(unconnected) when deactivated. If used with an inductive
load, e.g. a relay, a diode must be connected in parallel with
the load, for protection against voltage transients.
100 mA
1. When powered through Power over Ethernet IEEE 802.3af/802.3at Type 1 Class 3.
2. When powered through Power over Ethernet Plus (PoE+) IEEE 802.3at Type 2 Class 4 or DC power input.
Power Connector
2-pin terminal block for DC power input. Use a Safety Extra Low Voltage (SELV) compliant
limited power source (LPS) with either a rated output power limited to ≤100 W or a rated output
current limited to ≤5 A.
Function
0 V DC (-)
DC input
Pin
1
Notes
Specifications
0 V DC
2
For powering controller when not using Power over
Ethernet.
Note: This pin can only be used as power in.
10–28 V DC, max 26 W
Audio Connector
2-pin terminal block for:
• Line out (+)
• 0 V DC (-)
Function
Pin
Notes
1
Line audio out
Line out (+)
0 V DC (-)
2
Relay Connector
6-pin terminal block for solid state relays that can be used in the following ways:
• As a standard relay that opens and closes auxiliary circuits.
• To control a lock directly.
• To control a lock through a safety relay. Using a safety relay on the secure side
of the door prevents hotwiring.
Function
Pin
Notes
Specifications
1
0 V DC
0 V DC (-)
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AXIS A8004-VE Network Video Door Station
Technical Specifications
2, 5
Max current = 700 mA
Max voltage = +30 V DC
NO/NC
Normally open/normally closed
For connecting relay devices.
The two relay pins are galvanically separated from the
rest of the circuitry.
3, 6
4
CO
Common
12 V DC
For powering auxiliary equipment.
Note: This pin can only be used as power out.
Max voltage = +12 V DC
Max current = 160 mA1
Max current = 750 mA2
1. When powered through Power over Ethernet IEEE 802.3af/802.3at Type 1 Class 3.
2. When powered through Power over Ethernet Plus (PoE+) IEEE 802.3at Type 2 Class 4 or DC power input.
SD Card Slot
Supports microSD cards with up to 64 GB of storage. For best recording performance, use a microSDHC or microSDXC card with
speed class 10.
Connection Diagrams
I/O Connector
Example setup of the I/O connector
1
2
A
B
0 V DC (-)
DC output 12 V, max 200 mA at PoE+ class 4 or DC IN, max 50 mA at PoE class 3
I/O configured as input
I/O configured as output
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AXIS A8004-VE Network Video Door Station
Technical Specifications
Relay Connector
Example setup of the relay connector
1
2
3
4
5
6
0 V DC (-)
NO/NC configured as normally open for fail secure lock
Common pin
DC output 12 V
NO/NC configured as normally closed for fail safe lock
Common pin
Performance Considerations
When setting up your system, it is important to consider how various settings and situations will affect performance. Some factors
affect the amount of bandwidth (the bit rate) required, others can affect the frame rate, and some affect both. If the load on the
CPU reaches its maximum, this will also affect the frame rate.
The following factors are among the most important to consider:
•
•
•
High image resolution and/or lower compression levels result in images containing more data. Bandwidth affected.
Access by large numbers of Motion JPEG and/or unicast H.264 clients. Bandwidth affected.
Simultaneous viewing of different streams (resolution, compression) by different clients. Effect on frame rate and
bandwidth.
•
•
•
•
•
•
•
Accessing Motion JPEG and H.264 video streams simultaneously. Frame rate and bandwidth affected.
Heavy usage of event settings affect the product’s CPU load. Frame rate affected.
Using HTTPS may reduce frame rate, in particular if streaming Motion JPEG.
Heavy network utilization due to poor infrastructure. Bandwidth affected.
Viewing on poorly performing client computers lowers perceived performance. Frame rate affected.
Running multiple AXIS Camera Application Platform (ACAP) applications simultaneously may affect performance.
If the product includes several camera units, running applications on multiple cameras may affect the frame rate.
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