Speed Touch USB
PPPoA
User Manual
for Microsoft Windows OS
3EC 16807 AAAA TCZZA Ed. 07
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Contents
Contents
1
Speed TouchUSB Installation Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
9
1.1
1.2
Get Acquainted with your Speed Touch USB . . . . . . . . . . . . . . . . . . . . . . .
Speed Touch USB Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
10
13
14
16
22
24
1.2.1
1.2.2
1.2.3
1.2.4
What you Need . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installing the Speed Touch USB . . . . . . . . . . . . . . . . . . . . . . . . .
Wiring the Speed Touch USB . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
2
3
Speed TouchUSB PPPoA Connection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . .
25
2.1
2.2
Making and Releasing a Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speed Touch USB Connection Entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
26
31
Speed TouchUSB Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
35
3.1
3.2
Speed Touch USB Status System Tray Icon . . . . . . . . . . . . . . . . . . . . . . . . .
Speed Touch USB Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
36
37
38
40
3.2.1
3.2.2
Detailed Speed Touch USB Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Basic Speed Touch USB Diagnostics . . . . . . . . . . . . . . . . . . . . .
Speed Touch USB Diagnostics Properties . . . . . . . . . . . . . . . . .
3.3
42
43
44
45
46
47
48
3.3.1
3.3.2
3.3.3
3.3.4
3.3.5
3.3.6
Connection Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Physical Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
ATM Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
OAM F5 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
AAL5 Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Version Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4
Speed TouchUSB Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
49
4.1
4.2
4.3
Removing Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Upgrading/Repairing Driver Software . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Speed Touch USB Web Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
50
52
54
Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
55
57
59
61
AppendixA
AppendixB
AppendixC
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
LED Description and Port Description . . . . . . . . . . . . . . . . . . . . . .
Safety and Agency Regulatory Notices . . . . . . . . . . . . . . . . . . . .
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Contents
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Welcome to the Speed Touch USB
Welcome to the Alcatel Speed Touch
modem.
Asymmetric Digital Subscriber Line (ADSL)
From now on, your online experience will be revolutionized by the high speed Internet
access that Alcatel's ADSL technology delivers.
With download speeds up to 8Mega bits per second (Mbps), your Speed Touch
is
around 200 times faster than present day modems. This superior Alcatel ADSL technology
outperforms all similar product on the market.
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Aim of this manual
Safety instructions
This Speed Touch User Manual will be your partner in
exploiting the features of this highly advanced product.
Prior to connecting the Speed Touch
, readthe Safety
Instructions (See Appendix C).
The following words and symbols mark special messages
throughout this document:
WARNING: indicates that failure to follow the directions could
CAUTION
WARNING
cause bodily harm or loss of life.
CAUTION: indicates that failure to follow the directions could
result in damage to equipment or loss of information.
Trademarks The following trademarks are used in this document:
"
SpeedTouch is a trademark of the Alcatel Company
"
Windows andInternet Explorer are trademarks of
Microsoft Corporation
"
Netscape andNetscape Navigator are registered
trademarks of Netscape Communications Corporation
Terminology
For readability, the Speed Touch
will be referredto as
, or STUSB further in this User Manual.
Service Provider For readability, Service Provider (SP) will refer to all instances,
responsible for your ADSL connections, i.e. ADSL Service
Provider (ASP), Internet Service Provider (ISP), Corporate, etc.
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User Manual and Due to the continuous evolution of Alcatel ADSL technology,
existing products are often upgraded. Alcatel's Speed
STUSB software
updates
Touch
documentation, and Speed Touch
software changes accordingly.
For more information on the newest technological breakdowns,
software upgrades, and documents, please consult our Alcatel
web site at:
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1 Speed Touch USB Installation Guide
1 Speed Touch USB Installation Guide
Introduction
Use this chapter to quickly prepare your
for the Internet.
In this chapter
Topic
See
Get Acquainted with your STUSB
STUSB Installation
1.1
1.2
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1 Speed Touch USB Installation Guide
1.1
Get Acquainted with your Speed Touch USB
Delivery check
Check your
package for the following items:
"
"
"
The Speed Touch
2m ADSL cable (RJ11/RJ11 , RJ14/RJ14)
A CDĆrom, containing installation software and this User
Manual.
Damaged or missing In the event of damaged or missing items, contact your local
product dealer for further instructions.
items
Other materials
Your
shipping carton may also include release notes, safety
and conformity declarations, and other materials.
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1 Speed Touch USB Installation Guide
Unlike most traditional modems, the electronic circuitry of the
has been shaped into a stylish body:
Your Speed Touch USB
Input/output wiring is moulded in an ergonomically designed
pigtail.
Pigtail
The pigtail splits in two separate parts. From the body to the first
connector block it contains the ADSL cord as well as the USB cord.
At the end of the tail only the USB cord remains.
On the rear end of the tail you find the USB connector. That's the
interface which connects the
Computer (PC). The ADSL Line port is situated in the inline
receptacle. This port connects the to the ADSL highway.
to your Personal
Note: As you notice, there is no separate mains plug, cord, or
power adapter. This is because the
connection.
is powered via the USB
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1 Speed Touch USB Installation Guide
ADSL provides simultaneous highĆspeed Internet access and
What is ADSL
regular phone services over the existing telephone line already in
your house. With downloads at up to 8Mbps it's up to 200 times
faster than traditional modems. What's more, your connection to
the Internet is established immediately and busy tones are a thing
of the past.
ADSL is short for Asymmetric Digital Subscriber Line. This
somewhat cryptic name is best explained in straightforward terms:
"
Line: ADSL uses the ordinary existing copper line, known as
local loop", running between your local premises and the
telephone Central Office (CO).
"
"
Subscriber: That's you, the end user. Because this is what
Service Provider (SP)s, or operators call their customers.
Digital: ADSL is a digital transmission technology. To a certain
extend, digital information is not affected by impairments on
the telephone line, thus achieving a higher reliability.
"
Asymmetric: ADSL can transmit data much faster from the
Internet towards the end user than vice versa.
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1 Speed Touch USB Installation Guide
1.2
Speed Touch USB Installation
Execute the steps in this section and in noĆtime you are connected
to the Internet.
Introduction
In this section
Topic
See
What you Need
1.2.1
Installing the STUSB
Wiring the STUSB
Installation Results
1.2.2
1.2.3
1.2.4
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1.2.1
Whatyou Need
ADSL service must be enabled on your telephone line.
ADSL and telephone
service
You need a central splitter, or distributed filters for decoupling
ADSL and telephone signals.
In all cases contact your ADSL service provider about
splitter/filter installation !
Public telephone lines carry voltages that can cause electric
shock. Only install splitter/filters yourself if these are qualified for
that purpose.
WARNING
Other splitter/filters may only be installed by qualified service
personnel.
You must have a user account for Internet access via a Service
Provider (SP):
Service Provider
For this user account, it will provide you:
"
"
A user name (logon ID)
A password.
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1 Speed Touch USB Installation Guide
Your PC should meet the following minimum requirements for
installation:
Your PC
"
One of the following Operating System (OS) must be readily
installed on your PC:
D
D
D
D
Microsoft Windows 98
Windows 98 Second Edition (98SE)
Microsoft Windows Millennium (ME)
Microsoft Windows 2000
You may need the Windows 98/98SE/ME/2000 CDĆrom
during installation.
"
"
For Windows98/98SE/ME:
D
D
Pentium processor 166 MHz, or higher (or compatible)
32 Mega Byte (MB) of memory, or more.
For Window2000 OS:
D
D
Pentium II processor, or higher (or compatible)
64 Mega Byte (MB) of memory, or more.
"
"
30 MB of free hard disk space
One highĆpowered USB port, i.e. an USB port, capable of
powering attached USB devices.
Note: Make sure you are not using lowĆpowered USB ports to
connect the . In case you are unsure of the type of U SB
port, see the User manual of your PC, or USB port hub.
For the PPPoA connection service you need Microsoft DialĆUp
Networking, default installed with MS Windows 98/98SE and
Windows ME/2000.
Applications
For surfing the Internet: a Web browser, e.g. Netscape Navigator,
Internet Explorer, ...
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1 Speed Touch USB Installation Guide
1.2.2
Installing the Speed Touch USB
Two installation
methods
As your
is a true PlugĆandĆPlay device, you can use two
different installation procedures:
"
"
The Alcatel Wizard Installation
By inserting the
CDĆrom, the installation wizard
automatically guides you through all needed installation steps.
The Plug and Play Compliant Installation
The installation procedure is initiated by connecting the
to your PC's USB port.
It does not matter which method you use, both are equally valid.
In this subsection, the wizard installation is fully described. In case
you experience problems with this installation, you can try the PnP
compliant installation, shortly described at the end of this
subsection.
Windows 98/98SE vs.
Windows ME/2000
The installation procedures of your
and Windows ME/2000 differ only slightly:
for Windows 98/98SE
"
"
Some windows will look differently
On Windows 98/98SE no 'Digital Signature' window will pop
up
"
For Windows 98/98SE, at the end of the installation
procedure, you are asked to enter your area code for DialĆup
connections.
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1 Speed Touch USB Installation Guide
STUSB Alcatel wizard
driver installation
1. Insert the
installation CDĆrom in your PC's CDĆrom
drive:
The Alcatel
wizard will start automatically.
Note: In case the Alcatel
wizard does not start
automatically, open a 'Run' window via Start ³ Run from the
Start menu and enter following path: D:\Setup.exe, where
D stands for the drive letter of your CDĆrom drive.
2. The
Setup program prepares the installation wizard:
As soon as the preparation is finished, the installation will start
automatically.
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1 Speed Touch USB Installation Guide
3. The 'Welcome to Alcatel Speed Touch USB setup' window pops
up:
Click
to proceed.
4. The 'Software License Agreement for Alcatel Speed Touch USB'
window pops up:
Click
to accept the terms of the agreement and to
continue the installation.
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5. The following window allows you to choose a destination
folder for the
driver software:
In most cases the proposed destination is best suited for the
driver software. Click to proceed.
Note: You can change the destination folder. Therefor, click
to select one.
6. The 'Select Program Folder' window pops up:
Click
to proceed.
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7. The wizard copies
disk:
driver software to your local hard
Note for Windows ME/2000 user only: If a 'Digital
Signature' window pops up, then click
to continue.
8. The 'Setup Complete' window pops up to announce that
installation is finished:
Click
to close the wizard.
9. You can plug in your
more information).
now (See subsection 1.2.3 for
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1 Speed Touch USB Installation Guide
10. The installation wizard will automatically continue with the
installation of
connections.
's ADSL PPPoA DialĆUp Networking
This installation procedure will create the appropriate DialĆUp
entries to allow easy connectivity to your SP, and hence, the
Internet.
11. At the end of the procedure the 'Speed Touch DialĆUp' window
pops up, allowing you to immediately connect to the Internet
(See chapter 2 for more information).
STUSB Plug and Play
compliant driver
installation
1. Connect the
to the ADSL wall socket and the PC,
according the procedure described in subsection 1.2.3.
Note: ADSL must be available, as well as the appropriate
central splitter, or distributed filters.
2. Windows will automatically recognize the
.
The Windows 'Found new Hardware' wizard pops up. This
wizard will guide you through the installation procedure.
Follow all the instructions. In most cases you only have to click
to proceed with the installation procedure.
3. The installation wizard will automatically continue with the
installation of
connections.
's ADSL PPPoA DialĆUp Networking
This installation procedure will create the appropriate DialĆUp
entries to allow easy connectivity to your SP, and hence, the
Internet.
At the end of the procedure the 'Speed Touch DialĆUp' window
pops up, allowing you to immediately connect to the Internet
(See chapter 2 for more information).
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1 Speed Touch USB Installation Guide
1.2.3
Wiring the Speed Touch USB
Procedure 1. Plug the ADSL cable, provided in your package, into the inline
receptacle ofthe
:
2. Depending onto which pins ofthe wall socket the ADSL
signals are assigned, it might be necessary to plug in an RJ11
interchanger into the wall socket prior to connect the ADSL
cable.
3. Plug the other end ofthe ADSL cable into the wall socket
terminating ADSL service:
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1 Speed Touch USB Installation Guide
4. Plugthe
's USB connector into the PC's USB port:
The PC's USB port can be easily located, it is marked with the
typical USB symbol
5. The is automatically recognized. The needed
.
installations will be performed by your Windows OS.
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1.2.4
Installation Results
Installation results
After you have correctly followed the
procedures, the following folders and icons are added to your
system:
installation
"
SpeedTouch USB program folder:
The SpeedTouch USB folder is added, which contains two
applications:
D
D
SpeedTouch USB DialĆUp (See chapter 2)
SpeedTouch USB Diagnostics (See chapter 3).
"
"
Desktop SpeedTouch DialĆup icon:
A SpeedTouch DialĆup icon is added to your desktop.
See chapter 2 for more information.
System tray SpeedTouch status icon:
An
status icon is added to the system tray, allowing
instant status information ofthe
.
See chapter 3 for more information.
"
Microsoft DialĆUp Networking folder:
A DialĆUp Networking icon is added for the
connection.
PPPoA
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2 Speed Touch USB PPPoA Connection Guide
2 Speed Touch USB PPPoA Connection Guide
Use this chapter to quickly connect to the Internet.
Introduction
In this chapter
Topic
See
Making and Releasing a Connection
2.1
STUSB Connection Entries
2.2
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2 Speed Touch USB PPPoA Connection Guide
2.1
Making and Releasing a Connection
How to make a Proceed as follows:
connection
1. DoubleĆclick the 'SpeedTouch DialĆup' icon on your desktop:
Or open the
DialĆup window via Start ³ Programs ³
SpeedTouch USB ³ SpeedTouch USB DialĆup:
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2 Speed Touch USB PPPoA Connection Guide
2. As a result the
DialĆup window pops up:
3. Enter the user name and password for your user account at
the SP, and click
.
4. As soon the connection is made, the following message pops
up:
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2 Speed Touch USB PPPoA Connection Guide
5. Click
. The message box and dialĆup window are
minimized into a DUN icon in the system tray:
Configuring multiple
entries
In case you have more than one account, and/or multiple
connected to your PC, you can create multiple entries for the
DialĆup application, with specific credentials, DUN entry,
and home web page.
See section 2.2 for more information.
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2 Speed Touch USB PPPoA Connection Guide
As soon as you are connected, your web browser will open
automatically and browse to Alcatel's consumer web page.
On the Internet
In case your web browser does not open automatically, you must
open it manually.
While you are connected, you can find the DUN icon showing two
PCs connected to each other in the system tray.
DUN icon in the system
tray
The DUN icon itself symbolizes activity on the PPPoA connection by
flashing PC(s):
"
A flashing Front" PC symbolizes upstream (TX) link activity
(from your local PC towards the remote device).
"
A flashing Behind" PC symbolizes downstream (RX) link
activity (from the remote device towards your PC).
In case you position your mouse pointer over the DUN icon, an
informational box pops up:
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2 Speed Touch USB PPPoA Connection Guide
Proceed as follows:
How to release a
connection
1. DoubleĆclick the MSDUN icon in the system tray:
2. As a result, the 'Speed Touch USB Status' window pops up
(Windows 2000 example):
3. Click
.
The connection is released. No Internet connectivity exists
anymore.
Result
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2 Speed Touch USB PPPoA Connection Guide
2.2
Speed Touch USB Connection Entries
Introduction
In caseyou havemorethan one
you havemorethan oneaccount for ADSL connectivity, e.g. oneto
theInternet, and oneto your corporate, you areableto create
connected, and/or in case
multiple
DialĆup entries in the
DialĆup application.
How to select an entry Proceed as follows:
1. Open the
DialĆup window as described in section 2.1.
DialĆup window pops up:
As a result the
2. To select another entry, click
in the 'DUN Entry' field and
select the entry, if more than one, of your choice.
3. You are now able to overview the properties of this entry,
and/or make a connection, using the credentials of your
current entry selection.
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2 Speed Touch USB PPPoA Connection Guide
How to overview the
current entry
1. Open the
DialĆup window as described in section 2.1.
DialĆup window pops up:
As a result the
2. Click
to open the following drop down box:
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2 Speed Touch USB PPPoA Connection Guide
3. To overview the properties ofthe current selected entry (in
most cases a default entry), select Properties (as in the
example above. As a result the 'Properties' window ofyour
current entry pops up:
4. In case you have only one account, you can add your user
name and password to the default entry properties. The next
time you open the
are automatically filled in.
DialĆup application, these values
5. Click
to resume.
to save your changes, or click
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2 Speed Touch USB PPPoA Connection Guide
How to add an entry
1. Open the
DialĆup window, click
to open the
drop down box, and select
'Properties' window pops up.
In this window you can add your additional credentials, e.g.
to your corporate:
. As a re sult , an e mpty
2. Click
to save your changes and close the
'Properties' window.
How to remove the
current entry
1. Open the
DialĆup window and select the entry you
to open the drop down box, and select
want to removevia the'DUN Entry ' list.
2. Click
.
3. A window pops up, asking for for confirmation:
Click
to confirm theremoval.
As a result, the entry is deleted from the entry selection list.
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3 Speed Touch USB Diagnostics
3 Speed Touch USB Diagnostics
While your session is active, i.e. the PPPoA connection is
established, various diagnostics are available from the
Introduction
software, to overview the momentary connection.
In this chapter
Topic
See
STUSB Status System Tray Icon
STUSB Diagnostics
3.1
3.2
3.3
Detailed STUSB Diagnostics
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3 Speed Touch USB Diagnostics
3.1
Speed Touch USB Status System Tray Icon
STUSB status icon
As soon your
is installed, a
status icon is shown at
your desktop's system tray:
STUSB status icon
colors
The
status icon is colored, depending the state of the
device. If you position your mouse pointer over the
status icon, a message pops up:
System tray icon
Message
Description
Alcatel ADSL Modem
Modem not plugged in
The STUSB is not
plugged into the PC's
USB port. An ADSL
connection can not be
established.
Alcatel ADSL Modem
Initializing ADSL line
The STUSB is plugged
in, but has not (yet)
accomplished
synchronization over the
ADSL line.
Alcatel ADSL Modem.
Sent : X b ytes
The STUSB is connected,
and synchronized, and
has, up to this moment,
sent X bytes, and
Received : Y bytes
received Y bytes over the
ADSL line.
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3 Speed Touch USB Diagnostics
3.2
Speed Touch USB Diagnostics
Diagnostics
The
windows.
exhibits specific ADSLĆlevel information" diagnostics
These windows allow you to view specific information on the
various layers ADSL uses to transmit or receive information over
the ADSL link.
In this section
Topic
See
Basic STUSB Diagnostics
3.2.1
STUSB Diagnostics Properties
3.2.2
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3 Speed TouchUSB Diagnostics
3.2.1
Basic Speed Touch USB Diagnostics
How to open the STUSB
Diagnostics
DoubleĆclick the
open the
status icon
in the system tray to
Diagnostics window.
The same result is achieved via Start ³ Programs ³ SpeedTouch
USB ³ SpeedTouchUSB Diagnostics
(
):
Diagnostics window
Opening the
window:
Diagnostics, pops up the following generic
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3 SpeedTouch USB Diagnostics
In the left box, the following figures can be displayed:
Left box figures
Data
Description
Indicates that your STUSB is not (properly) connectedto your
PC, or malfunctioning.
Note: To solve the problem, reconnect your STUSB to the
PC.
Non spinning globe: Your STUSB is connectedto your PC,
and the modem software is loaded, but your ADSL link is not
active.
Spinning globe: Your STUSB has establishedthe ADSL
connection.
In the case of a spinning globe (physical connection), the following
data are displayed:
Basic data
Data
Description
Bytes Sent
Shows the number of bytes you sent over the ADSL link.
Bytes Received Shows the number of bytes you receivedover the ADSL link.
The following buttons are available:
Diagnostics buttons
Button
Functionality
To update all diagnostical data.
This invokes the data to be updated to the current condition
of the connection.
Note: This button applies only if the 'Screen update' box of
the 'Properties' menu is unflagged.
See subsection 3.2.2 for more information.
To reset all diagnostical data.
This is usedto start a new reading of data.
Pops up an extension to the Diagnostics window.
Closes the extension to the Diagnostics window.
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3 Speed Touch USB Diagnostics
3.2.2
Speed Touch USB Diagnostics Properties
LeftĆclick the upperĆleft corner of the Diagnostics window
), or rightĆclick its caption bar to pop up a box menu. In
this box menu, click 'Properties' to pop up the 'Properties' window:
Properties menu
(
Properties options
Field
Description
Screen update
Allows to set the update rate of the information displayed in
the Diagnostics windows:
By default automatic screen updating is enabled:
However, you can also disable, i.e. unflag, the 'Screen
update' box. Then, an update ofthe windows is only
performed in case you click
Options
lagged, the
Ifis f
STUSB system
is shown in the system tray (default).
tray icon
lagged, the
Ifis f
STUSB
systemtray icon, and diagnostics are started when you start
your PC.
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3 Speed Touch USB Diagnostics
Properties buttons
Button
Description
Saves the changes you made, and closes the 'Properties'
window.
Cancels changes you made, and closes the 'Properties'
window.
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3 Speed Touch USB Diagnostics
3.3
Detailed Speed Touch USB Diagnostics
Opening detailed
diagnostics
Click
to pop up an extension to the basic
Diagnostics (See subsection 3.2.1 for more information).
In this section
Topic
See
Connection Diagnostics
Physical Diagnostics
ATM Diagnostics
3.3.1
3.3.2
3.3.3
3.3.4
3.3.5
3.3.6
OAM F5 Diagnostic s
AAL5 Diagnostics
Version Diagnostics
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3 Speed Touch USB Diagnostics
3.3.1
Connection Diagnostics
Connection diagnostics
By default the detailed
'Connection' tab selected:
Diagnostics will appear with the
Connection diagnostics
fields
Field
Description
VPI/VCI
The STUSB's ADSL PPPoA connections use Asynchronic
Transfer Mode (ATM)'s virtual channels for accessing the ADSL
line.
Virtual Path Identifier (VPI) /Virtual Channel Identifier (VCI) are
2 numbers that together uniquely identify a Virtual
Channel (VC) and Virtual Path (VP) .
Type
Indicates which method (VCMUX, or LLC) is used for
encapsulating/decapsulating the PPP packets in/from the ATM
Adaption Layer 5 (AAL5).
SDU Transmit Indicates the number of Service Data Unit (SDU)s which are
transmitted; and received.
SDU Receive
Tx/Rx SDU
Size
Indicates the size of the SDUs which are transmitted (Tx), and
received (Rx).
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3 SpeedTouch USB Diagnostics
3.3.2
Physical Diagnostics
Physical diagnostics Click the 'PHY' tab to pop up the following window:
Physical diagnostics
fields
Field
Description
USB Retry:
Indicates the number of times your STUSB hadto retry the
transmission/reception of data to/from your PC due to
USB bus failures (delays, congestion or reflections).
Transmit Receive
ADSL Line Rate:
Transmit Receive
Loss of signal
Indicates the maximum ATM transmit and receive rates in
Kilo bits per second (Kbps) on the ADSL line.
Indicates how many times the ADSL signal was
interrupted..
Loss of link
Indicates how many times the ADSL connection was
down.
Loss of frame
Errored seconds
Indicates how many times the bit synchronization was lost
over the ADSL link.
Indicates how many seconds the ADSL link was not
functioning correctly, i.e. loss of link, signal, and/or frame
occurred.
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3 Speed Touch USB Diagnostics
3.3.3
ATM Diagnostics
ATM diagnostics Click the 'ATM' tab to pop up thefollowing window:
ATM diagnostics fields
Field
Description
Bandwidth
Indicates the maximum transmit/receive service your
service provider offers for your current subscription.
Cell count:
Transmitted
Indicates the number of all AAL5 and Operations And
Management (OAM) cells sent through the ATM layer
towards the ADSL line.
Cell count:
Received
Cell count:
Invalid
Indicates the number of cells received and passed through
the ATM Layer.
Indicates the number of cells that are dropped because
they do not belong to thecurrent information flow or, are
incorrect.
Cell count:
Loopback
Indicates the number of cells sent by the service provider
(e.g. for maintenance).
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3 Speed Touch USB Diagnostics
3.3.4
OAM F5 Diagnostics
OAM F5 diagnostics Click the 'OAM F5' tab to pop up the following window:
ATM diagnostics fields
Field
Description
OAM F5 State:
AIS, RDI
Flagged Alarm Indication Signal (AIS), Remote Defect
Indication (RDI), and /or Continuity Check (CC) upĆ and
downstream boxes, indicate reception, and/or occurrence
ofthese situations.
CC up/down
F5 Cell count:
loopback
Indicates the number ofsent/received F5 loopback,
and/or continuity check cells.
CC
Note: This window is only used in exceptional cases for problem
solving in cooperation with the service provider.
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3 Speed Touch USB Diagnostics
3.3.5
AAL5 Diagnostics
AAL5 diagnostics Click the 'AAL5' tab to pop up the followingwindow:
You can find the followinginformation:
AAL5 diagnostics fields
Field
Description
SDU
Indicates the number of SDUs, which are transmitted and
received.
CRC Errors
Indicates the number of times a Cyclic Redundancy
Check (CRC) on the received cell was negative.
SDU Length
Errors
Indicates the number of times the length of a received
SDU was incorrect.
SAR Timeouts
Indicates the number of times the Segmentation And
Reassembly (SAR) of the received cells failed, because their
timeĆout expired.
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3 Speed Touch USB Diagnostics
3.3.6
Version Diagnostics
Version diagnostics Click the 'Version' tab to pop up the following window:
This window provides information on Alcatel's
software.
driver
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4 Speed Touch USB Software
4 Speed Touch USB Software
This chapter describes how to upgrade, remove, or repair the
driver software.
Introduction
In this chapter
Topic
See
Removing Driver Software
Upgrading/Repairing Driver Software
STUSB Web Upgrade
4.1
4.2
4.3
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4 Speed Touch USB Software
4.1
Removing Driver Software
Removing software
Your
is a hot swapable USB device, meaningthat you can
plugit in and out without poweringdown the PC.
Plugging out does however not mean that all software is removed
as well. Therefor, you must perform a removal of all
software, via your installation CDĆrom.
Procedure Proceed as follows:
1. Unplugthe
Note: You do not need to turn off your PC prior to
from your PC's USB port.
disconnectingthe
.
2. Insert your
installation CDĆrom in the PC's CDĆrom
drive and start the installation wizard.
3. The 'Speed Touch USB Setup' window pops up:
Select
and click
to continue.
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4 Speed Touch USB Software
4. Various windows will pop up to indicate the software removal
process. At the end of the process, the following window pops
up:
Click
to finish the removal.
Result: All
related software and shortcuts are removed
from your system.
Note
In case you do not have the
also remove related software via the 'Add/remove
programs' application in your Windows 98/98SE/ME/2000
'Control panel'.
installation CDĆrom, you can
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4 Speed Touch USB Software
4.2
Upgrading/Repairing Driver Software
Preconditions
Procedure
Prior to a driver software upgrade, or repair, the
must be readily available on a CDĆrom or resident on your hard
disk.
software
1. Start the
installation wizard from the location where
your upgrade software resides. Therefor, open a 'Run' window
and enter followingpath: C:\...\Setup.exe, where
C:\...\ stands for the location where your upgrade
software resides.
Or,
Insert the
upgrade CDĆrom in the PC's CDĆrom drive.
wizard will start automatically.
The Alcatel
Note: In case the Alcatel
wizard does not start
automatically, open a 'Run' window via Start ³ Run from the
Start menu and enter followingpath: D:\Setup.exe, where
D stands for the drive letter of your CDĆrom drive.
2. The 'Speed Touch USB Setup' window pops up:
Select
and click
to continue.
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4 Speed Touch USB Software
3. Follow all the instructions.
Installation procedure
When upgrading the
driver software, the installation
process could slightly differ with the procedure described in
chapter 1.
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4 Speed Touch USB Software
4.3
Speed Touch USB Web Upgrade
STUSB driver software The Alcatel support web pages on the Internet provide executable
driver software upgrades for download.
on the Internet
These upgrades are regularly updated and can be found at:
1. Download the newest web upgrade software from the Internet
Procedure
to a location on your local PC.
2. Browse to the location where the web upgrade resides.
3. DoubleĆclick it.
4. Follow all instructions.
Installation procedure
When performing a web upgrade of the
driver software,
the installation process could slightly differ with the procedure
described in chapter 1.
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Abbreviations
Abbreviations
AAL5
ADSL
AIS
ATM Adaption Layer 5
Asymmetric Digital Subscriber Line
Alarm Indication Signal
ADSL Service Provider
Asynchronic Transfer Mode
Continuity Check
ASP
ATM
CC
CO
CRC
ISP
Central Office
Cyclic Redundancy Check
Internet Service Provider
Kilo bits per second
Light Emitting Diodes
Mega Byte
Kbps
LEDs
MB
Mbps
OAM
OS
Mega bits per second
Operations AndManagement
Operating System
PC
Personal Computer
POST
RDI
Power On Self Test
Remote Defect Indication
Ringer Equivalence Number
Segmentation AndReassembly
Service Data Unit
REN
SAR
SDU
SP
Service Provider
VC
Virtual Channel
VCI
VP
Virtual Channel Identifier
Virtual Path
VPI
Virtual Path Identifier
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Abbreviations
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AppendixA
Troubleshooting
AppendixA
Troubleshooting
Solving problems This appendix provides information on how to identify and correct
some common problems you may encounter when using the
.
In most cases the described solutions will solve the problem.
However, if the problemkeeps persistent, reinstallation after a
removal of your
(hardware and software) as described in
chapter 4, might solve the problem.
If reinstallation has not resolved the problem, contact the company
fromwhich you purchased the
for assistance.
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AppendixA
Troubleshooting
Solution table
Your
is equipped with two BiĆcolored LEDs (See appendix B
for more information). These indicators may help you to sort out
the problem.
Indication & Problem Solution
Verify the Speed Touch USB connections, as
Speed Touch USB
does not work:
described in subsection 1.2.3.
Check if the Speed Touch USB's cord is
No LEDs light up.
damaged in any way.
There is no power
When using a portable PC in battery mode, it is
supplying connection.
possible that its USB port is not powered. Refer to
the portable PC's User Manual for more
information.
Check if the Speed Touch USB is not connected
to a lowĆpowered USB hub port. Refer to the USB
hub's User Manual for more information.
Verify your PC is running Windows 98, Windows
Speed Touch USB is
recognized by the
98SE, Windows ME, or Windows 2000 and that it
meets the according minimum requirements (See
installation wizard,
subsection 1.2.1).
but installation failed.
Check whether the Speed Touch USB is not
connected to a lowĆpowered USB hub port. Refer
to the USB hub User Manual for more
information.
Your USB port congests, meaning that too much
traffic is passing through the port. Avoid using
multiple high speed USB devices, e.g. scanners,
speaker, etc. during heavy duty, e.g. a data
download.
USB LED flashes red,
or stays solid red.
Power On Self Test (POST) failed. See subsection
1.2.3 to check whether the connections are
correctly made.
Both USB LED and
ADSL LED are solid
amber.
TCP/IP is not installed on your PC. Install the
TCP/IP protocol suite on your PC.
Windows Error 730.
(Windows98/98SE)
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AppendixB
LED Description and Port Description
AppendixB
LED Description and Port Description
STUSB LEDs
Two Light Emitting Diodes (LEDs) indicate the status of the
.
On the left side resides the USB LED, on the right the ADSL LED.
StartĆup phases
As soon you turn on your
, it passes three phases:
USB LED
Color
Red
ADSL LED
Phase
Description
Timing
Color
Timing
Attaching and
Configuring
Flashing,
very short
time
Off
-
Indicates that
the STUSB is
attached.
Green Solid,
2seconds
Green Solid,
2seconds
Ready to
continue.
Downloading
Green Flashing,
from 1 up
to 10
Off
-
Downloading
driver software
from MAC to
STUSB.
seconds
Green Solid
Green Solid
Amber Solid
Download
successful.
Connecting to
ADSL
Green Flashing
Trying to
achieve
synchronization
on the ADSL
line.
Green Solid
Green Solid
Ready for
connectivity
When a Power On Self Test (POST) failed, both LEDs are solid
amber.
Failed POST
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AppendixB
LED Description and Port Description
In this state the USB LED is assigned to the downstream (RX) data
Normal operation
during a session
channel (towards the USB connection).
The ADSL LED is assigned to the upstream (TX) data channel
(towards the ADSL channel).
Both LEDs stay green. When an ATM cell is processed in a
channel, the associated LED will go off for a short time.
During a session, the USB LED flashes red, when the USB bus
USB bus congestion
ADSL port description
congests. Refer to appendix A for troubleshooting this state.
Port
Pin no. Signal name
Function
123456
3
Wire A
Subscriber line wire A
RJ 11/RJ 14
Front view
4
Wire B
Subscriber line wire B
Connector pins not mentioned are not connected.
Free connector pins
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AppendixC
Safety and Agency Regulatory Notices
AppendixC
Safety and Agency Regulatory Notices
This appendix provides basic Safety Information on your Speed
Touch product.
Aim of this appendix
Prior to usingthe Speed Touch , read this appendix carefully.
Follow all warnings and instructions marked on the product.
Reading all instructions
In this appendix
Topic
See
Safety Instructions
C.1
European Declaration of Conformity
Radio Frequency Interference Statement
Canadian Class B Notice
C.2
C.3
C.4
STORE THESE INSTRUCTIONS CAREFULLY
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AppendixC
Safety and Agency Regulatory Notices
C.1 Safety Instructions
Climatic conditions The Speed Touch equipment is intended for:
"
"
"
"
InĆhouse stationary desktop use; the maximum ambient
temperature may not exceed 40ºC (104ºF).
It must not be mounted in alocation exposed to direct or
excessive solar and/or heat radiation.
It must not be exposed to heat trap conditions and must not
be subjected to water or condensation.
It must be installed in a Pollution Degree 2 environment.
Unplug this product from the wall socket and PC before cleaning.
Do not use liquid cleaners or aerosol cleaners. Use a damp cloth
for cleaning.
Cleaning
Do not use this product near water, for example, near a bathtub,
wash bowl, kitchen sink, laundry tub, in a wet basement or near a
swimming pool.
Water and moisture
Power sources The Speed Touch is powered viathe USB connector on your
computer, or a n USB hub port.
The powering of this product must adhere to the power
specifications indicated on the marking labels.
Do not allow anything to rest on the USB cord. Do not locate this
product where the cord will be subject to persons walking on it.
Pay particular attention to the cord's plug, receptacle and
cableĆtoĆbody entry point; do not use the product when these
points of the cord are damaged.
Do not overload wall (mains) outlets and extension cords as this
Overloading
increases the risk of fire or electric shock.
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AppendixC
Safety and Agency Regulatory Notices
To reduce the risk of electric shock, do not disassemble this
product. None of its internal parts are userĆreplaceable; therefore,
there is no reason to access the interior. Opening or removing
covers may expose you to dangerous voltages. Incorrect
reassembly couldcause electric shock if the appliance is
subsequently used.
Servicing
If service or repair work is required, take it to a qualified service
dealer.
Unplug this product from the wall outlet and refer servicing to
qualified service personnel under the following conditions:
Damage requiring
service
"
"
"
"
"
"
When the power supply cord or plug is damaged or frayed.
If liquidhas been spilledinto the product.
If the product has been exposed to rain or water.
If the product does not operate normally.
If the product has been dropped or damagedin any way.
If the product exhibits a distinct change in performance.
Avoid using a modem/telephone (other than a cordless type)
during an electric storm. There is a slight risk of electric shock
causedby lightning.
Modem/Telephone use
Do not use the telephone to report a gas leak in the vicinity of the
leak.
If telephone service is requiredon the same line, a central splitter
or distributed filter(s) must be installed for optimal ADSL
performance.
Depending on your ADSL configuration and type of splitter/filters,
installation must be carriedout by qualifiedservice personnel.
Consult your telephone service company or ADSL service provider
for instructions.
Changes or modifications not expressly approved by Alcatel could
invalidate the users authority to operate this equipment.
Modifications
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AppendixC
Safety and Agency Regulatory Notices
C.2 European Community Declaration of Conformity
Products with the
marking comply with both EMC and Low
Voltage Directives issued by the Commission of the European
Community.
A copy of the European Community Declaration of Conformity is
EC Declaration of
Conformity
provided in your Speed Touch product shipping box.
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AppendixC
Safety and Agency Regulatory Notices
C.3 Radio Frequency Interference Statement
This device has been tested and found to comply with the limits for a Class B digital device,
pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against such interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy. If not installed and used in accordance with the instructions, it may
cause harmful interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment ON
and OFF, the user is encouraged to try correct the interference by one or more of the following
measures:
"
"
"
Reorient or relocate the receiving antenna
Increase the separation between the equipment and receiver
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected
"
Consult the dealer or an experienced radio/television technician for help.
This equipment complies with Part 68 of the FCC Rules. On the back of this equipment is a label
that contains, among other information, the FCC certification number (FCC ID) and Ringer
Equivalence Number (REN) for this equipment. If requested, this information must be provided to
the telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This
equipment is designed to be connected to the telephone network or premises wiring using a
compatible modular jack that is Part 68 compliant (See Appendix NO TAG: Hardware Reference)
for details.
The Ringer Equivalence Number (REN) is used to determine the quantity of devices that may be
connected to the telephone line. Excessive RENs on the telephone line may result in the devices not
ringing in response to an incoming call. Typically, the sum of RENs should not exceed five (5.0). To
be certain of the number of devices that may be connected to a line (as determined by the total
RENs) contact the local telephone company.
If this equipment causes harm to the telephone network, the telephone company will notify you in
advance that temporary discontinuance of service may be required. But if advance notice is not
practical, the telephone company will notify the customer as soon as possible. Also you will be
advised of your right to file a compliant with the FCC if you believe it is necessary.
The telephone company may make changes to its facilities, equipment, operations or procedures
that could affect the operation of the equipment. If this happens the telephone company will provide
advance notice so you can make the necessary modifications to maintain uninterrupted service.
If the equipment is causing harm to the telephone network, the telephone company may request
that you disconnect the equipment until the problem is resolved. Connection to party lines is subject
to state tariffs (contact the state public utility commission, public service commission or corporation
commission for information).
No repairs can be performed by the customer, if you experience trouble with this equipment
for repair or warranty information, please contact: (919) 850-1231 for locations in North
America.
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AppendixC
Safety and Agency Regulatory Notices
C.4 Canadian DOC Class B Notice
Notification of Canadian RF Interference Statements
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital
apparatus as set out in the radio interference regulations of the Canadian Department of
Communication.
Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les limites applicable
aux appareils numérique de classe B prescrites dans le règlement sur le brouillage radioélectrique
édicté par le Ministère des Communications du Canada.
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