Philips Computer Monitor C221S3 User Manual

C221S3  
EN User manual  
Customer care and warranty  
Troubleshooting & FAQs  
1. Important  
Shutdown Procedure  
1. Important  
We strongly recommended that you should  
shut down the system before you start to clean  
any single components.  
The monitor is intended for use with Medical  
Equipment to display alpha, numerical and  
graphical data.The subject equipment Philips  
monitor is powered by an external recognized  
AC/DC adapter (IEC/EN60601-1).  
Please follow the steps below.  
Close all application programs  
Close operating software  
Turn off power switch  
Disconnect power cord set  
Remove all devices  
1.1 Safety Information  
Power adapter  
Safety Symbol Description  
This adapter (Manufacture: Philips, Model:  
TPV-15W-05) is a forming part of the medical  
device.  
The following safety symbols are the further  
explanations for your reference.  
The connection of external equipments  
External equipment intended for connection to  
signal input/output or other connectors, shall  
comply with relevant UL / IEC standard (e.g. UL  
60950 for IT equipment, UL 60601 and ANSI/  
AAMI ES606011 / IEC 60601 series for systems  
– shall comply with the standard IEC 60601-  
1-1, Safety requirements for medical electrical  
systems. Equipment not complying with MOPP  
of ANSI/AAMI ES606011 shall be kept outside  
the patient environment, as defined in the  
standard.  
Medical component  
With respect to electric shock, fire and  
mechanical hazards only in accordance with  
ANSI/AAMI ES60601-1, and CAN/CSA  
C22.2 NO. 60601-1  
Attention, consult ACCOMPANYING  
DOCUMENTS.  
Attention, consult ACCOMPANYING  
DOCUMENTS.  
Type of protection against electric shock:  
Class II equipment  
Disconnecting Device  
Type of Current- AC  
The mains plug or appliance coupler is used as  
the disconnect device, the disconnect device  
shall remain readily operable.Always completely  
disconnect the power cord set from your  
product whenever you are working or cleaning  
on it. Do not make connections while the  
power is on, because a sudden rush of power  
can damage sensitive electronic components.  
European Community Approval  
The monitor complies with the 93/42/  
EEC and 2007/47/EC and conforms to the  
applicable following standards: EN60601-  
1, EN 60601-1-2, EN 61000-3-2 and EN  
61000-3-3.  
TUVTypeTesting Approval  
The monitor complies with the EN60601-1  
and IEC60601-1 of European Standards.  
Classification  
Degree of protection against the ingress of  
water: IPX0  
Note  
Equipment not suitable for use in the  
presence of a flammable anesthetic mixture  
with air or with oxygen or nitrous oxide.  
(Non AP or APG Category)  
Mode of operation: Continuous  
Type of protection against electric shock:  
Class II equipment  
Caution: Use suitable mounting apparatus  
to avoid risk of injury.  
Use a power cord that matches the voltage  
of the power outlet, which has been  
approved and complies with the safety  
standards of your particular country.  
Keeping to clean your monitor by monthly.  
No applied part.  
1
 
1. Important  
Guidance and manufacturer’s declaration – electromagnetic emissions – for all EQUIPMENT and  
SYTEMS  
The monitor is intended for use in the electromagnetic environment specified below.The customer or  
the user of the monitor should assure that it is used in such an environment.  
Emissions test  
RF emissions  
CISPR 11  
Compliance  
Electromagnetic environment – guidance  
The monitor uses RF energy only for its internal function.Therefore, its  
RF emissions are very low and are not likely to cause any interference in  
nearby electronic equipment.  
Group 1  
RF emissions  
Class B  
Class D  
CISPR 11  
Harmonic emissions  
The monitor is suitable for use in all establishments, including domestic  
establishments and those directly connected to the public low-voltage  
power supply network that supplies buildings used for domestic purposes.  
IEC 61000-3-2  
Voltage fluctuations/  
flicker emissions  
Complies  
IEC 61000-3-3  
2
1. Important  
Guidance and manufacturer’s declaration – electromagnetic immunity – for all EQUIPMENT and  
SYTEMS:  
The monitor is intended for use in the electromagnetic environment specified below.The customer or  
the user of the monitor should assure that it is used in such an environment.  
Electromagnetic environment –  
guidance  
Immunity test  
IEC 60601 test level  
Compliance level  
Electrostatic  
discharge (ESD)  
6 kV contact  
8 kV air  
6 kV contact  
8 kV air  
Floors should be wood, concrete or  
ceramic tile. If floors are covered with  
synthetic material, the relative humidity  
should be at least 30%.  
IEC 61000-4-2  
Electrical fast  
transient/burst  
2 kV for power supply  
lines  
2 kV for power supply  
lines  
Mains power quality should be that  
of a typical commercial or hospital  
environment.  
IEC 61000-4-4  
1 kV for input/output  
lines  
1 kV for input/output  
lines  
Surge  
1 kV line(s) to line(s)  
2 kV line(s) to earth  
1 kV line(s) to line(s)  
2 kV line(s) to earth  
Mains power quality should be that  
of a typical commercial or hospital  
environment.  
IEC 61000-4-5  
interruptions and <5 % UT (>95 % dip in <5 % UT (>95 % dip in Mains power quality should be that  
voltage variations UT) for 0.5 cycle  
on power supply  
UT) for 0.5 cycle  
of a typical commercial or hospital  
environment. If the user of the monitor  
requires continued operation during  
power mains interruptions, it is  
recommended that the monitor be  
powered from an uninterruptible power  
supply or a battery.  
40 % UT (60 % dip in  
input lines  
40 % UT (60 % dip in  
UT) for 5 cycles  
UT) for 5 cycles  
IEC 61000-4-11  
70 % UT (30 % dip in  
70 % UT (30 % dip in  
UT) for 25 cycles  
UT) for 25 cycles  
<5 % UT (>95 % dip in <5 % UT (>95 % dip in  
UT) for 5 sec  
UT) for 5 sec  
Power frequency  
(50/60 Hz)  
magnetic field  
3 A/m  
3 A/m  
Power frequency magnetic fields should  
be at levels characteristic of a typical  
location in a typical commercial or  
hospital environment.  
IEC 61000-4-8  
Note  
UT is the a.c. mains voltage prior to application of the test level.  
3
1. Important  
Guidance and manufacturer’s declaration – electromagnetic immunity – for EQUIPMENT and  
SYSTEMS that are not LIFE-SUPPORTING:  
The monitor is intended for use in the electromagnetic environment specified below.The customer or  
the user of the monitor should assure that it is used in such an environment.  
Immunity test IEC 60601 test level Compliance level Electromagnetic environment – guidance  
Portable and mobile RF communications equipment  
should be used no closer to any part of the monitor,  
including cables, than the recommended separation  
distance calculated from the equation applicable to the  
frequency of the transmitter.  
Recommended separation distance:  
d = 1.2  
d = 1.2  
d = 1.2  
80 MHz to 800 MHz  
800 MHz to 2.5 GHz  
Conducted RF 3Vrms  
3 Vrms  
3V/m  
IEC 61000-4-6 150 kHz to 80 MHz  
where P is the maximum output power rating of the  
transmitter in watts (W) according to the transmitter  
manufacturer and d is the recommended separation  
distance in metres (m).  
Radiated RF  
3V/m  
IEC 61000-4-3 80 MHz to 2.5 GHz  
Field strengths from fixed RF transmitters, as determined  
by an electromagnetic site survey:  
a. Should be less than the compliance level in each  
frequency range.  
b. Interference may occur in the vicinity of equipment  
marked with the following symbol:  
Note  
At 80 MHz and 800 MHz, the higher frequency range applies.  
These guidelines may not apply in all situations. Electromagnetic propagation is affected by  
absorption and reflection from structures, objects and people.  
Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones  
and land mobile radios, amateur radio, AM and FM radio broadcast andTV broadcast cannot be  
predicted theoretically with accuracy.To assess the electromagnetic environment due to fixed RF  
transmitters, an electromagnetic site survey should be considered. If the measured field strength  
in the location in which the monitor is used exceeds the applicable RF compliance level above,  
the monitor should be observed to verify normal operation. If abnormal performance is observed,  
additional measures may be necessary, such as reorienting or relocating the monitor.  
Over the frequency range 150 kHz to 80 MHz, field strengths should be less than 3V/m.  
4
1. Important  
Recommended separation distances between portable and mobile RF communications equipment  
and the EQUIPMENT or SYSTEM – for EQUIPMENT and SYSTEMS that are not LIFE-SUPPORTING:  
The monitor is intended for use in an electromagnetic environment in which radiated RF disturbances  
are controlled.The customer or the user of the monitor can help prevent electromagnetic interference  
by maintaining a minimum distance between portable and mobile RF communications equipment  
(transmitters) and the monitor as recommended below, according to the maximum output power of  
the communications equipment.  
Separation distance according to frequency of transmitter (Meter)  
Rated maximum output  
150 kHz to 80 MHz  
80 MHz to 800 MHz  
800 MHz to 2.5 GHz  
power of transmitter (W)  
d = 1.2  
d = 1.2  
d = 2.3  
0.01  
0.1  
1
0.12  
0.38  
1.2  
0.12  
0.38  
1.2  
0.23  
0.73  
2.3  
10  
3.8  
3.8  
7.3  
100  
12  
12  
23  
Note  
For transmitters rated at a maximum output power not listed above, the recommended  
separation distance d in metres (m) can be estimated using the equation applicable to the  
frequency of the transmitter, where P is the maximum output power rating of the transmitter in  
watts (W) according to the transmitter manufacturer.  
At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.  
These guidelines may not apply in all situations. Electromagnetic propagation is affected by  
absorption and reflection from structures, objects and people.  
5
1. Important  
Do not knock or drop the monitor during  
operation or transportation.  
1.2 Safety precautions and  
maintenance  
Maintenance  
Warnings  
To protect your monitor from possible  
We strongly recommended that you should  
shut down the system before you start to  
clean any single components.  
damage, do not put excessive pressure  
on the monitor panel.When moving your  
monitor, grasp the frame to lift; do not lift  
the monitor by placing your hand or fingers  
on the monitor panel.  
No modification of this equipment is  
allowed.  
Use of controls, adjustments or procedures  
other than those specified in this  
documentation may result in exposure to  
shock, electrical hazards and/or mechanical  
hazards.  
Unplug the monitor if you are not going to  
use it for an extensive period of time.  
Unplug the monitor if you need to clean it  
with a slightly damp cloth.The screen may  
be wiped with a dry cloth when the power  
is off. However, never use organic solvent,  
such as, alcohol, or ammonia-based liquids  
to clean your monitor.  
Read and follow these instructions when  
connecting and using your computer  
monitor.  
To avoid the risk of shock or permanent  
damage to the set, do not expose the  
monitor to dust, rain, water, or excessive  
moisture environment.  
Operation  
Please keep the monitor out of direct  
sunlight, very strong bright lights and away  
from any other heat source. Lengthy  
exposure to this type of environment may  
result in discoloration and damage to the  
monitor.  
If your monitor gets wet, wipe it with dry  
cloth as soon as possible.  
If foreign substance or water gets in  
your monitor, please turn the power off  
immediately and disconnect the power  
cord.Then, remove the foreign substance  
or water, and send it to the maintenance  
center.  
Remove any object that could fall into  
ventilation holes or prevent proper cooling  
of the monitor’s electronics.  
Do not block the ventilation holes on the  
cabinet.  
Do not store or use the monitor in  
locations exposed to heat, direct sunlight or  
extreme cold.  
When positioning the monitor, make  
sure the power plug and outlet are easily  
accessible.  
In order to maintain the best performance  
of your monitor and use it for a longer  
lifetime, please use the monitor in a  
location that falls within the following  
temperature and humidity ranges.  
If turning off the monitor by detaching the  
power cable or DC power cord, wait for 6  
seconds before attaching the power cable  
or DC power cord for normal operation.  
Please use approved power cord provided  
by Philips all the time. If your power cord  
is missing, please contact with your local  
service center. (Please refer to Customer  
Care Consumer Information Center)  
Temperature: 10°C to 40°C  
Humidity: 30% to 75%  
Atmospheric pressure: 700 to 1060 hPa  
Do not subject the monitor to severe  
vibration or high impact conditions during  
operation.  
6
1. Important  
Important information for Burn-in/Ghost  
image  
1.3 Notational Descriptions  
The following subsections describe notational  
conventions used in this document.  
Always activate a moving screen saver  
program when you leave your monitor  
unattended. Always activate a periodic  
screen refresh application if your monitor  
will display unchanging static content.  
Uninterrupted display of still or static  
images over an extended period may cause  
“burn in”, also known as “after-imaging” or  
“ghost imaging”, on your screen.  
Notes, Cautions andWarnings  
Throughout this guide, blocks of text may be  
accompanied by an icon and printed in bold or  
italic type.These blocks contain notes, cautions  
or warnings.They are used as follows:  
Note  
“Burn-in”,after-imaging”, or “ghost imaging”  
is a well-known phenomenon in LCD panel  
technology. In most cases, the “burned in”  
or “after-imaging” or “ghost imaging” will  
disappear gradually over a period of time  
after the power has been switched off.  
This icon indicates important information and  
tips that help you make better use of your  
computer system.  
Caution  
This icon indicates information that tells you  
how to avoid either potential damage to  
hardware or loss of data.  
Warning  
Failure to activate a screen saver, or a periodic  
screen refresh application may result in severe  
“burn-in” or “after-image” or “ghost image”  
symptoms that will not disappear and cannot be  
repaired.The damage mentioned above is not  
covered under your warranty.  
Warning  
This icon indicates the potential for bodily harm  
and tells you how to avoid the problem.  
Some warnings may appear in alternate formats  
and may not be accompanied by an icon. In such  
cases, the specific presentation of the warning is  
mandated by the relevant regulatory authority.  
Service  
The casing cover should be opened only by  
qualified service personnel.  
If there is any need for any document for  
repair or integration, please contact with  
your local service center. (please refer to  
the chapter of “Consumer Information  
Center”)  
For transportation information, please refer  
to “Technical Specifications”.  
Do not leave your monitor in a car/trunk  
under direct sun light.  
Note  
Consult a service technician if the monitor  
does not operate normally, or you are not sure  
what procedure to take when the operating  
instructions given in this manual have been  
followed.  
7
1. Important  
help to conserve natural resources and ensure  
that it is recycled in a manner that protects  
human health and the environment. For more  
information about where you can drop off  
your waste equipment for recycling, please  
contact your local city office, your household  
waste disposal service or the shop where you  
purchased the product  
1.4 Disposal of product and packing  
material  
Waste Electrical and Electronic Equipment-  
WEEE  
Taking back/Recycling Information for  
Customers  
Philips establishes technically and economically  
viable objectives to optimize the environmental  
performance of the organization's product,  
service and activities.  
This marking on the product or on its  
packaging illustrates that, under European  
Directive 2002/96/EC governing used electrical  
and electronic appliances, this product may  
not be disposed of with normal household  
waste.You are responsible for disposal of  
this equipment through a designated waste  
electrical and electronic equipment collection.  
To determine the locations for dropping off  
such waste electrical and electronic, contact  
your local government office, the waste disposal  
organization that serves your household or the  
store at which you purchased the product.  
From the planning, design and production  
stages, Philips emphasizes the important of  
making products that can easily be recycled. At  
Philips, end-of-life management primarily entails  
participation in national take-back initiatives  
and recycling programs whenever possible,  
preferably in cooperation with competitors,  
which recycle all materials (products and related  
packaging material) in accordance with all  
Environmental Laws and taking back program  
with the contractor company.  
Your new monitor contains materials that can  
be recycled and reused. Specialized companies  
can recycle your product to increase the  
amount of reusable materials and to minimize  
the amount to be disposed of.  
Your display is manufactured with high quality  
materials and components which can be  
recycled and reused.  
To learn more about our recycling  
program please visit: http://www.philips.  
All redundant packing material has been  
omitted.We have done our utmost to make the  
packaging easily separable into mono materials.  
Please find out about the local regulations on  
how to dispose of your old monitor and packing  
from your sales representative.  
This symbol on the product or on its packaging  
indicates that this product must not be  
MMD Monitors & Displays Nederland B.V.  
disposed of with your other household waste.  
Instead, it is your responsibility to dispose of  
your waste equipment by handing it over to  
a designated collection point for the recycling  
of waste electrical and electronic equipment.  
The separate collection and recycling of your  
waste equipment at the time of disposal will  
Prins Bernhardplein 200, 6th floor  
1097 JB Amsterdam,The Netherlands  
Disposal ofWaste Equipment by Users in  
Private Household in the European Union.  
8
1. Important  
1.5 AntiMicrobial  
Do you ever wonder how many germs thrive  
on your equipment?  
Germs have become a growing problem in  
hospitals worldwide, as they cause disfiguring  
and life-threatening infections.These bacteria are  
not only dangerous but also hard to eliminate  
and may even become multiresistant against  
antibiotics and disinfectants, experts warn.  
With its AntiMicrobial material, Philips Clinical  
review displays are best suitable for your clinical  
environment.  
Note  
Alcohol is not recommended to clean the  
monitor . due to potential to plastics and actual  
screen and its relevant coatings.  
9
2. Setting up the monitor  
Install base stand  
2. Setting up the monitor  
1. Place the monitor face down on a smooth  
surface. Pay attention not to scratch or  
damage the screen.  
2.1 Installation  
Package contents  
2. Hold the monitor base stand with both  
hands and firmly insert the base stand into  
the base column.  
3. Attach the monitor base stand to the base  
column then fasten base stand.  
AC/DC Adapter  
USB Cable (Y-Type)  
Note  
Use only the AC/DC adapter model:  
PhilipsTPV-15W-05 (5V/3A)  
Caution  
Do not release the height adjustment pin lock  
from the base column before the base stand is  
firmly fixed.  
DON’T  
10  
2. Setting up the monitor  
Connecting to your computer  
Resolution notification  
This monitor is designed for optimal  
performance at its native resolution, 1920 ×  
1080 @ 60 Hz.  
2
3
Physical Function  
Tilt  
1
3
2
1
2
3
Kensington anti-theft lock  
USB connection  
AC-DC Adapter:TPV-15W-05  
Input: 100-240VAC, 50-60Hz, 0.5-0.3A  
Output: 5VDC/3A.  
Note  
Please note that the DisplayLink software  
has to be installed in your laptop before  
you start to use the monitor.  
Swivel  
This display works with NB which has  
USB2.0 or higher connections to ensure  
stable power supply. If required, you may  
use the bundled external power cable.  
65  
-65  
Connect to laptop  
1. Install Display link software in your laptop.  
2. Connect the supplied USB “Y” cable  
between your laptop and monitor.The  
single connector side connects to the  
Monitor, and the “Y” dual side connector to  
the laptop.  
Height adjustment  
3. The monitor will be recognized by the  
OS, and will automatically turn on after  
windows installs the driver.  
4. The monitor is ready to be used as second  
monitor.  
Note  
You may have to re-boot your laptop in  
order to recognize the monitor correctly.  
Note that the monitor cannot be  
connected as a primary monitor to a  
stand-alone PC.  
70mm  
Note  
Warning  
Remove the height adjustment pin lock  
Never remove covers unless qualified to do  
so,This unit contains dangerous voltages.Use  
only DC Adapter listed in the user instruction.  
before adjusting the height.  
Insert the height adjustment pin lock  
before lifting the monitor.  
11  
 
2. Setting up the monitor  
Remove the base  
2.2 Remove Base Stand and Base  
Condition: ForVESA standard mounting  
applications.  
Remove the Base Stand  
Before you start disassembling the monitor  
base, please follow the instructions below to  
avoid any possible damage or injury.  
1. Remove the 8 screw covers.  
1. Extend the monitor base to its maximum  
height.  
2. Remove the 4 screws and then remove the  
base from the monitor.  
2. Place the monitor face down on a soft  
and smooth surface to avoid scratching or  
damaging the screen.  
3. Release the lock of base stand then pull the  
base stand away from the base column.  
12  
2. Setting up the monitor  
Note  
This monitor accepts a 100mm x 100mmVESA-  
Compliant mounting interface.  
(Screw type: M4x10)  
100mm  
100mm  
13  
3. Operating the monitor  
3. Operating the monitor  
3.1 Introduction  
This monitor allows you to share the images  
between your laptop and the monitor by simply  
connecting USB cable to your laptop.  
3.2 DisplayLink Graphics Software  
Installation  
In order to use your USB monitor as a  
secondary display, DisplayLink Graphic software  
is required to be installed in your Windows  
system. Moreover, the software allows you to  
easily control your preference when viewing  
images.The driver is compatible with Microsoft  
Windows systems including Microsoft Windows  
7,Vista and XP. Please note that this display will  
not work in DOS.  
3. Click [I Accept], then software start to  
install.  
The installation procedure:  
1. Double click Setup.exe file in CD disk  
enclosed, then the User Account Control  
window pops-out. (if enabled in the OS)  
Note  
The screen may flash or go black during the  
installation.The installation box above will  
disappear but no message will be shown at the  
end of the installation.  
User Account Control  
Do you want to allow the following program to make changes to this  
computer?  
?
Program name:  
Verified publisher: DISPLAYLINK  
File origin: Removable media on this computer  
DisplayLink Core Software  
4. After the software is installed completely,  
connect your USB monitor to your laptop  
with USB cable and then below “Found  
new device” will be shown on the taskbar.  
Yes  
No  
Show details  
Change when these notifications appear  
Found new device  
i
2. Click [Yes], then DisplayLink software end  
DisplayLink Display Adapter (0395)  
user license agreement window opens.  
5. When the device is found, then DisplayLink  
Graphics will automatically install.  
6. After the installation has completed, your  
laptop will require to reboot the system in  
order to start to use the USB monitor.  
7. You will be able to see pictures on the USB  
monitor after Windows completes bootup  
process.  
14  
3. Operating the monitor  
3.3 How to control the display  
Windows 7 system  
On Windows 7, you can configure a DisplayLink device through the use of Windows Display  
Properties (WDP).WDP provides a simple method to attach, rotate, duplicate or extend screens as  
well as modify screen resolution.  
To openWDP:  
There are several ways to open WDP.  
1. Right-click on the desktop.  
A
B
2. Select Screen Resolution from the menu.  
3. WDP opens.  
1. From Start menu Devices and Printers.  
2. Double-click the DisplayLink device icon.  
3. WDP opens.  
1. Right click on the DisplayLink icon  
2. Click Advanced Configuration.  
3. WDP opens.  
.
C
15  
3. Operating the monitor  
To set the display  
Follow this procedure to set the display.  
1. Open Screen Resolution.  
2. Set the display options. Refer to the table below for details on each option.  
Menu Option  
Sub-menu Option  
Description  
Display  
Use the drop down list to select a display to be  
configured.  
Resolution  
Use the drop down list and user the slider to choose  
a resolution.  
Orientation (Use Landscape  
Sets the display to landscape view  
this function if  
you upgrade with  
Ergonomics base)  
Portrait  
Sets the display to portrait mode  
Landscape (flipped)  
Portrait (flipped)  
Sets the display to upside down landscape mode  
Sets the display to upside down portrait mode  
Multiple displays  
Duplicates these displays Reproduces the main display on the second display.  
Extend these displays Extends the main display onto the secondary display.  
Shows Desktop only on 1 The desktop appears on the display marked 1.The  
display marked 2 becomes blank.  
Shows Desktop only on 2 The desktop appears on the display marked 2.The  
display marked 1 becomes blank.  
To control the behaviour of an attached DisplayLink display, it is also possible to use Windows key+P to  
display the menu (and cycle through it) to switch mode.  
To control the Display:  
1. Select the Windows key+P.The following menu appears.  
2. Click on one of the options.The display updates to reflect your choice.  
The DisplayLink icon application  
You can configure the behaviour of the DisplayLink USB Graphics through the DisplayLink icon  
application on the taskbar, where present.  
16  
3. Operating the monitor  
To show the DisplayLink Manager menu:  
1. From the taskbar, click the show hidden icons arrow to show all available icons.  
2. Click the DisplayLink icon  
, menu appears with several options as below  
DisplayLink Manager  
Check for updates  
Optimize for Video  
Fit to TV...  
Advanced Configuration...  
3. Refer to the table below for details on each option:  
Menu  
Description  
DisplayLink Manager  
Check for updates  
Opens the Windows display setting window.  
Connects to the Windows update and checks for newer versions and  
downloads them, if available.  
Optimize forVideo  
Fit toTV  
Select this option for better movie playback performance on the DisplayLink  
enabled displays. Only select this option when playing back video content.  
Note:Text may appear less clear when enabled.  
If the Windows desktop does not completely appear on the monitor,  
this option can be used to adjust the size of the Windows desktop (The  
resolution of screen).  
Advanced Configuration Opens the Windows Display Properties (WDP).  
17  
3. Operating the monitor  
WindowsVista andWindows XP system  
When the monitor is attached to your laptop with WindowsVista and Windows XP system, a  
DisplayLink icon appears in the taskbar.This provides the access to the DisplayLink Manager menu.  
To use the DisplayLink Manager menu  
1. Click the DisplayLink icon  
on the taskbar.The menu appears as shown below.  
2. Refer to the table below for details on each option.  
Menu Option  
DisplayLink Manager  
Sub-menu Option Description  
Opens the Windows display setting window.  
Check Now  
Connects to the update server to check for newer driver  
versions and downloads them, if available.  
Updates  
Configure  
Opens the update options window where you can configure  
automatic updates.  
Displays a list of available resolutions (1920 x 1080).  
This option is not available in mirror mode, as the resolution  
is defined as the resolution of the main monitor.  
No rotation is applied to the DisplayLink display.  
Rotates the extended or mirrored display by 270 degrees.  
Rotates the extended or mirrored display by 90 degrees.  
Rotates the extended or mirrored display by 180 degrees.  
Screen Resolution  
Normal  
Screen Rotation  
Rotated Left  
Rotated Right  
Upside-Down  
(Use this function  
if you upgrade with  
Ergonomics base )  
Menu Option  
Sub-menu Option Description  
Right  
Left  
Above  
Below  
Extends the display to the right of the main display.  
Extends the display to the left of the main display.  
Extends the display above of the main display.  
Extends the display below the main display.  
Extends your desktop onto the secondary display.  
Sets the secondary display as the main display.  
ExtendTo  
Extend  
Set as Main Monitor  
18  
3. Operating the monitor  
Notebook Monitor  
Off  
Switches off the display of an attached notebook and makes  
the DisplayLink display primary.  
Copies what is on the main display and reproduces it on the  
secondary display  
Switches off the secondary display  
Mirror  
Off  
Select this option for better movie playback performance  
on the DisplayLink enabled displays. Only select this option  
when playing back video content.  
Note:Text may appear less clear when enabled.  
If the Windows desktop does not completely appear on  
the monitor, this option can be used to adjust the size of  
the Windows desktop. See “Fit toTV” for details on how to  
configure this feature (The resolution of screen).  
Optimize forVideo  
(Vista and Windows  
7 Only)  
Fit toTV  
Note  
Please visit DisplayLink website http://www.displaylink.com/support/downloads.php for more detailed  
DisplayLink software updated information.  
19  
4.Technical Specifications  
4. Technical Specifications  
Picture/Display  
Monitor PanelType  
Backlight  
TFT-LCD  
LED  
Panel Size  
21.5" (54.6 cm)  
Aspect Ratio  
Pixel Pitch  
16:9  
0.2842 x 0.2842 mm  
Brightness  
150 cd/m²  
Contrast Ratio (typ.)  
ResponseTime (typ.)  
Optimum Resolution  
Viewing Angle  
Display Colors  
Connectivity  
Video Signal Input  
Convenience  
Other Convenience  
Stand  
1000:1  
5 ms  
1920 x 1080 @ 60 Hz  
160° (H) / 150° (V) @ C/R > 10  
16.7M  
USB 2.0  
Kensington Lock  
Tilt  
-5° / +20°  
-65° / +65°  
70 mm  
Swivel  
Height Adjustment  
Power  
Power Input  
Monitor Input  
On Mode  
100-240VAC, 50-60Hz, 0.5-0.3A  
5VDC, 3A  
10.3 W (typ.)  
0.3 W (typ.)  
0 W  
Standby Mode  
Off  
Model:TPV-15W-05  
Power Adapter  
Input: 100 - 240VAC, 50 - 60 Hz  
Output: 5VDC, 3A  
Dimension  
Product with stand (WxHxD)  
Product without stand  
(WxHxD)  
507 x 400 x 220 mm  
507 x 323 x 59 mm  
Weight  
Product with stand  
Product without stand  
Product with packaging  
4.55 kg  
2.91 kg  
6.27 kg  
20  
4.Technical Specifications  
Operating Condition  
Temperature: +10ºC to +40ºC  
Humidity: 30% to 75% RH  
Operation Condition  
Atmospheric pressure: 700 to 1060 hPa  
Temperature: -40ºC to +70ºC  
Humidity: 10% to 90% RH  
Non-operation Condition  
Atmospheric pressure: 500 to 1060 hPa  
MTBF  
30,000 hrs  
Environmental  
ROHS  
YES  
Packaging  
100 % recyclable  
Compliance and standards  
Regulatory Approvals  
AntiMicrobial  
AntiMicrobial material  
Cabinet  
CE Mark, FCC Class B, GOST  
Yes  
Color  
White  
Finish  
Texture  
Note  
This data is subject to change without notice. Go to www.philips.com/support to download the latest  
version of leaflet.  
4.1 Resolution & Preset Modes  
Recommended Resolution: 1920 x 1080 @ 60 Hz  
Note  
The monitor works with USB 2.0 480 Mbps.  
21  
5. Regulatory Infomation  
and is produced by a manufacturing organization  
on ISO9000 level.  
5. Regulatory Information  
Lead-free Product  
ISO9241-307:2008 (Ergonomic  
requirement, Analysis and compliance test  
methods for electronic visual displays)  
Lead free display promotes  
environmentally sound recovery  
and disposal of waste from electrical  
and electronic equipment.Toxic  
GS EK1-2000:2011 (GS mark requirement)  
prEN50279:1998 (Low Frequency Electric  
and Magnetic fields forVisual Display)  
substances like Lead has been eliminated  
and compliance with European community’s  
stringent RoHs directive mandating restrictions  
on hazardous substances in electrical and  
electronic equipment have been adhered to  
in order to make Philips monitors safe to use  
throughout its life cycle.  
MPR-II (MPR:1990:8/1990:10 Low  
Frequency Electric and Magnetic fields)  
TUV IEC60601-1 (EN 60601-1:2006  
Medical electrical equipment - Part 1:  
General requirements for basic safety and  
essential performance)  
CE Declaration of Conformity  
EN 60601-1-2:2007 Medical electrical  
equipment - Part 1-2: General  
requirements for basic safety and  
essential performance - Collateral  
standard: Electromagnetic compatibility -  
Requirements and tests  
This product is in conformity with the following  
standards  
EN60950-1:2006+A11:2009+A1:20  
10+A12:2011 (Safety requirement of  
InformationTechnology Equipment)  
Federal Communications Commission (FCC)  
Notice (U.S. Only)  
EN55022:2010 (Radio Disturbance  
requirement of InformationTechnology  
Equipment)  
This equipment has been tested and found  
to comply with the limits for a Class B digital  
device, pursuant to Part 15 of the FCC  
Rules.These limits are designed to provide  
reasonable protection against harmful  
interference in a residential installation.  
This equipment generates, uses and can  
radiate radio frequency energy and, if not  
installed and used in accordance with the  
instructions, may cause harmful interference  
to radio communications. However, there  
is no guarantee that interference will not  
occur in a particular installation. If this  
equipment does cause harmful interference  
to radio or television reception, which can  
be determined by turning the equipment  
off and on, the user is encouraged to try to  
correct the interference by one or more of  
the following measures:  
EN55024:2010 (Immunity requirement of  
InformationTechnology Equipment)  
EN61000-3-2:2006 +A1:2009+A2:2009  
(Limits for Harmonic Current Emission)  
EN61000-3-3:2008 (Limitation ofVoltage  
Fluctuation and Flicker) following provisions  
of directives applicable.  
EN60601-1-2:2002 (Medical electrical  
equipment. General requirements for  
safety Collateral standard, Electromagnetic  
compatibility Requirements and tests)  
2006/95/EC (LowVoltage Directive)  
2004/108/EC (EMC Directive)  
2009/125/EC (ErP Directive, EC No.  
1275/2008 Implementing Directive  
for Standby and Off mode power  
consumption)  
Reorient or relocate the receiving antenna.  
93/42/EEC, 2007/47/EC (Medical Device  
Directive)  
Increase the separation between the  
equipment and receiver.  
2011/65/EU (RoHS Directive)  
22  
5. Regulatory Infomation  
Connect the equipment into an outlet on  
a circuit different from that to which the  
receiver is connected.  
produit, utilise et peut émettre des  
hyperfréquences qui, si l'appareil n'est  
pas installé et utilisé selon les consignes  
données, peuvent causer des interférences  
nuisibles aux communications radio.  
Consult the dealer or an experienced  
radio/TV technician for help.  
Changes or modifications not expressly  
approved by the party responsible for  
compliance could void the user's authority  
to operate the equipment.  
Cependant, rien ne peut garantir l'absence  
d'interférences dans le cadre d'une  
installation particulière. Si cet appareil est  
la cause d'interférences nuisibles pour  
la réception des signaux de radio ou de  
télévision, ce qui peut être décelé en  
fermant l'équipement, puis en le remettant  
en fonction, l'utilisateur pourrait essayer de  
corriger la situation en prenant les mesures  
suivantes:  
Use only RF shielded cable that was supplied  
with the monitor when connecting this monitor  
to a computer device.  
To prevent damage which may result in fire or  
shock hazard, do not expose this appliance to  
rain or excessive moisture.  
Réorienter ou déplacer l’antenne de  
réception.  
THIS CLASS B DIGITAL APPARATUS MEETS  
ALL REQUIREMENTS OFTHE CANADIAN  
INTERFERENCE-CAUSING EQUIPMENT  
REGULATIONS.  
Augmenter la distance entre l’équipement  
et le récepteur.  
Brancher l’équipement sur un autre circuit  
que celui utilisé par le récepteur.  
FCC Declaration of Conformity  
Demander l’aide du marchand ou d’un  
technicien chevronné en radio/télévision.  
Declaration of Conformity for Products Marked  
with FCC Logo,  
Toutes modifications n'ayant pas reçu  
l'approbation des services compétents  
en matière de conformité est susceptible  
d'interdire à l'utilisateur l'usage du présent  
équipement.  
United States Only  
N'utiliser que des câbles RF armés pour  
les connections avec des ordinateurs ou  
périphériques.  
This device complies with Part 15 of the FCC  
Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any  
interference received, including interference that  
may cause undesired operation.  
CET APPAREIL NUMERIQUE DE LA CLASSE  
B RESPECTETOUTES LES EXIGENCES DU  
REGLEMENT SUR LE MATERIEL BROUILLEUR  
DU CANADA.  
Commission Federale de la Communication  
(FCC Declaration)  
Cet équipement a été testé et déclaré  
conforme auxlimites des appareils  
numériques de class B,aux termes de  
l'article 15 Des règles de la FCC. Ces  
limites sont conçues de façon à fourir  
une protection raisonnable contre les  
interférences nuisibles dans le cadre d'une  
installation résidentielle. CET appareil  
23  
5. Regulatory Infomation  
EN 55022 Compliance (Czech Republic Only)  
North Europe (Nordic Countries) Information  
Placering/Ventilation  
VARNING:  
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE  
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR  
DU STÄLLER DIN UTRUSTNING PÅPLATS.  
Placering/Ventilation  
ADVARSEL:  
SØRG VED PLACERINGEN FOR, AT  
NETLEDNINGENS STIK OG STIKKONTAKT  
ER NEMTTILGÆNGELIGE.  
Polish Center for Testing and Certification  
Notice  
The equipment should draw power from a  
socket with an attached protection circuit (a  
three-prong socket).All equipment that works  
together (computer, monitor, printer, and so on)  
should have the same power supply source.  
Paikka/Ilmankierto  
VAROITUS:  
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO  
VOIDAAN TARVITTAESSA HELPOSTI  
IRROTTAA PISTORASIASTA.  
The phasing conductor of the room's electrical  
installation should have a reserve short-circuit  
protection device in the form of a fuse with a  
nominal value no larger than 16 amperes (A).  
Plassering/Ventilasjon  
To completely switch off the equipment, the  
power supply cable must be removed from the  
power supply socket, which should be located  
near the equipment and easily accessible.  
ADVARSEL:  
NÅR DETTE UTSTYRET PLASSERES, MÅ  
DU PASSE PÅ AT KONTAKTENE FOR  
STØMTILFØRSEL ER LETTE Å NÅ.  
A protection mark "B" confirms that the  
equipment is in compliance with the protection  
usage requirements of standards PN-93/T-42107  
and PN-89/E-06251.  
BSMI Notice (Taiwan Only)  
24  
5. Regulatory Infomation  
Ergonomie Hinweis (nur Deutschland)  
EU Energy Label  
Der von uns gelieferte Farbmonitor entspricht  
den in der "Verordnung über den Schutz vor  
Schäden durch Röntgenstrahlen" festgelegten  
Vorschriften.  
Auf der Rückwand des Gerätes befindet sich  
ein Aufkleber, der auf die Unbedenklichkeit der  
Inbetriebnahme hinweist, da dieVorschriften  
über die Bauart von Störstrahlern nach Anlage  
III ¤ 5 Abs. 4 der Röntgenverordnung erfüllt sind.  
Damit Ihr Monitor immer den in der Zulassung  
geforderten Werten entspricht, ist darauf zu  
achten, daß  
1. Reparaturen nur durch Fachpersonal  
durchgeführt werden.  
The European Energy Label informs you on  
the energy efficiency class of this product.  
The greener the energy efficiency class of this  
product is the lower the energy it consumes.  
2. nur original-Ersatzteile verwendet werden.  
3. bei Ersatz der Bildröhre nur eine  
bauartgleiche eingebaut wird.  
On the label, you can find the energy efficiency  
class, the average power consumption of  
this product in use and the average energy  
consumption for 1 year.  
Aus ergonomischen Gründen wird empfohlen,  
die Grundfarben Blau und Rot nicht auf  
dunklem Untergrund zu verwenden (schlechte  
Lesbarkeit und erhöhte Augenbelastung bei zu  
geringem Zeichenkontrast wären die Folge).  
Der arbeitsplatzbezogene Schalldruckpegel  
nach DIN 45 635 beträgt 70dB (A) oder  
weniger.  
Note  
The EU Energy Label will be ONLY applied on  
the models bundling with HDMI andTV tuners.  
ACHTUNG: BEIM AUFSTELLEN  
DIESES GERÄTES DARAUF  
ACHTEN, DAß NETZSTECKER UND  
NETZKABELANSCHLUß LEICHT  
ZUGÄNGLICH SIND.  
25  
5. Regulatory Infomation  
China RoHS  
The People's Republic of China released a  
regulation called "Management Methods for  
Controlling Pollution by Electronic Information  
Products" or commonly referred to as China  
RoHS.All products produced and sold for China  
market have to meet China RoHS request.  
中国电子信息产品污染控制标识要求(中国  
RoHS  
元素的名称及含量  
法规标示要求)产品中有毒有害物质或  
有毒有害物质或元素  
部件名称  
(Pb)  
(Hg)  
(Cd)  
六价铬 多溴联苯 多溴二苯醚  
(Cr6+)  
(PBB)  
(PBDE)  
外壳  
O
X
X
X
X
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
O
液晶显示屏/灯管  
电路板组件*  
电源适配线  
电源线/连接线  
O
O
O
O
O
O
O
O
*: 电路板组件包括印刷电路板及其构成的零部件,如电阻、电容、集成电  
路、连接器等。  
O: 表示该有毒有害物质在该部件所有均质材料中的含量均在《电子信息产品  
中有毒有害物质的限量要求标准》规定的限量要求以下。  
X: 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出《电子信  
息产品中有毒有害物质的限量要求标准》规定的限量要求;但是上表中打  
“X”的部件,符合欧盟RoHS法规要求(属于豁免的部分)。  
环保使用期限  
此标识指期限(十年),电子信息产品中含有的有  
毒有害物质或元素在正常使用的条件下不会发生  
外泄或突变,电子信息产品用户使用该电子信息  
产品不会对环境造成严重污染或对其人身、财产  
造成严重损害的期限。  
《废弃电器电子产品回收处理管理条例》提示性  
说明  
为了更好地关爱及保护地球,当用户不再需要此  
产品或产品寿命终止时,请遵守国家废弃电器电  
子产品回收处理相关法律法规,将其交给当地具  
有国家认可的回收处理资质的厂商进行回收处  
理。  
26  
6. Customer care and warranty  
black pixel. Other combinations of lit and dark  
sub pixels appear as single pixels of other colors.  
6. Customer care and  
warranty  
Types of Pixel Defects  
Pixel and sub pixel defects appear on the screen  
in different ways.There are two categories of  
pixel defects and several types of sub pixel  
defects within each category.  
6.1 Philips’ Flat Panel Monitors Pixel  
Defect Policy  
Philips strives to deliver the highest quality  
products.We use some of the industry's most  
advanced manufacturing processes and practice  
stringent quality control. However, pixel or  
sub pixel defects on theTFT Monitor panels  
used in flat panel monitors are sometimes  
unavoidable. No manufacturer can guarantee  
that all panels will be free from pixel defects,  
but Philips guarantees that any monitor with an  
unacceptable number of defects will be repaired  
or replaced under warranty.This notice explains  
the different types of pixel defects and defines  
acceptable defect levels for each type. In order  
to qualify for repair or replacement under  
warranty, the number of pixel defects on aTFT  
Monitor panel must exceed these acceptable  
levels. For example, no more than 0.0004% of  
the sub pixels on a monitor may be defective.  
Furthermore, Philips sets even higher quality  
standards for certain types or combinations  
of pixel defects that are more noticeable than  
others.This policy is valid worldwide.  
Bright Dot Defects  
Bright dot defects appear as pixels or sub pixels  
that are always lit or 'on'.That is, a bright dot is  
a sub-pixel that stands out on the screen when  
the monitor displays a dark pattern.There are  
the types of bright dot defects.  
One lit red, green or blue sub pixel.  
subpixel  
Two adjacent lit sub pixels:  
-
-
-
Red + Blue = Purple  
Red + Green =Yellow  
Green + Blue = Cyan (Light Blue)  
pixel  
Pixels and Sub pixels  
A pixel, or picture element, is composed of  
three sub pixels in the primary colors of red,  
green and blue. Many pixels together form an  
image.When all sub pixels of a pixel are lit, the  
three colored sub pixels together appear as a  
single white pixel.When all are dark, the three  
colored sub pixels together appear as a single  
Three adjacent lit sub pixels (one white pixel).  
27  
 
6. Customer care and warranty  
Proximity of Pixel Defects  
Note  
A red or blue bright dot must be more  
than 50  
Because pixel and sub pixels defects of the  
same type that are near to one another may be  
more noticeable, Philips also specifies tolerances  
for the proximity of pixel defects.  
percent brighter than neighboring dots while  
a green bright dot is 30 percent brighter than  
neighboring dots.  
Black Dot Defects  
Black dot defects appear as pixels or sub pixels  
that are always dark or 'off'.That is, a dark dot is  
a sub-pixel that stands out on the screen when  
the monitor displays a light pattern.These are  
the types of black dot defects.  
Pixel DefectTolerances  
In order to qualify for repair or replacement  
due to pixel defects during the warranty period,  
aTFT Monitor panel in a Philips flat panel  
monitor must have pixel or sub pixel defects  
exceeding the tolerances listed in the following  
tables.  
BRIGHT DOT DEFECTS  
ACCEPTABLE LEVEL  
1 lit subpixel  
3
2 adjacent lit subpixels  
1
3 adjacent lit subpixels (one white pixel)  
Distance between two bright dot defects*  
Total bright dot defects of all types  
0
>15mm  
3
BLACK DOT DEFECTS  
1 dark subpixel  
2 adjacent dark subpixels  
3 adjacent dark subpixels  
Distance between two black dot defects*  
Total black dot defects of all types  
ACCEPTABLE LEVEL  
5 or fewer  
2 or fewer  
0
>15mm  
5 or fewer  
TOTAL DOT DEFECTS  
ACCEPTABLE LEVEL  
Total bright or black dot defects of all types  
5 or fewer  
Note  
1. 1 or 2 adjacent sub pixel defects = 1 dot defect  
2. This monitor is ISO9241-307 compliant, Class-I compliant.(ISO9241-307: Ergonomic requirement ,  
analysis and compliance test methods for electronic visual displays)  
3. ISO9241-307 is the successor of formerly known ISO13406 standard, which is withdrawn by the  
International Organisation for Standardisation (ISO) per: 2008-11-13.  
28  
6. Customer care and warranty  
6.2 Customer Care &Warranty  
For warranty coverage information and additional support requirement valid for your region, please visit  
www.philips.com/support website for details. You may also contact your local Philips Customer Care  
Center number listed below.  
Contact Information forWESTERN EUROPE region:  
Country  
Germany  
United Kingdom  
Ireland  
ASC  
Consumer care number  
+49 01803 386 853  
+44 0207 949 0069  
+353 01 601 1161  
+34 902 888 785  
+358 09 2290 1908  
+33 082161 1658  
+30 00800 3122 1223  
+39 840 320 041  
+31 0900 0400 063  
+45 3525 8761  
Price  
Siemens I&S  
Invec Scotland  
Invec Scotland  
Eatsa Spain  
A-novo  
€ 0.09  
Local call tariff  
Local call tariff  
€ 0.10  
Spain  
Finland  
Local call tariff  
€ 0.09  
France  
A-novo  
Greece  
Allman Hellas  
A-novo  
Free of charge  
€ 0.08  
Italy  
Netherlands  
Denmark  
Norway  
Sweden  
Poland  
E Care  
€ 0.10  
A-novo  
Local call tariff  
Local call tariff  
Local call tariff  
Local call tariff  
€ 0.07  
A-novo  
+47 2270 8250  
A-novo  
+46 08 632 0016  
+48 0223491505  
+43 0810 000206  
+32 078 250851  
Zolter  
Austria  
Siemens I&S  
E Care  
Belgium  
Luxembourg  
Portugal  
Switzerland  
€ 0.06  
E Care  
+352 26 84 30 00  
+351 2 1359 1440  
+41 02 2310 2116  
Local call tariff  
Local call tariff  
Local call tariff  
Eatsa Spain  
A-novo  
29  
6. Customer care and warranty  
Contact Information for CENTRAL AND EASTERN EUROPE region:  
Country  
Belarus  
Bulgaria  
Croatia  
Estonia  
Latvia  
Call center  
NA  
ASC  
Consumer care number  
+375 17 217 3386  
+359 2 960 2360  
+385 1 333 0974  
+372 6519900  
IBA  
NA  
LAN Service  
Renoprom  
FUJITSU  
NA  
NA  
NA  
“ServiceNet LV” Ltd.  
UAB "Servicenet"  
Blue Ridge Intl.  
+371 7460399  
Lithuania  
Romania  
NA  
+370 7400088  
NA  
+40 21 2101969  
Serbia &  
Montenegro  
NA  
KimTec d.o.o.  
+381 11 20 70 684  
Slovenia  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
NA  
PC H.and  
+386 1 530 08 24  
+380 562320045  
Comel  
Ukraine  
Topaz-Service Company  
CPS  
+38 044 245 73 31  
+7 (495) 645 6746 (for repair)  
+7 (495) 645 3010 (for sales)  
+421 2 49207155  
+90 212 444 4 832  
800 100 697  
Russia  
CEEE Partners  
Datalan Service  
Techpro  
Slovakia  
Turkey  
Czech Rep.  
Asupport  
Serware  
+36 1 2426331  
Hungary  
Profi Service  
+36 1 814 8080  
Contact Information for LATIN AMERICA region:  
Country  
Brazil  
Call center  
Consumer care number  
0800-7254101  
Vermont  
Argentina  
0800 3330 856  
Contact Information for China:  
China  
Consumer care number : 4008 800 008  
Contact Information for NORTH AMERICA:  
Country  
U.S.A.  
Call center  
EPI - e-center Qwantech  
Supercom Supercom  
ASC  
Consumer care number  
(877) 835-1838  
Canada  
(800) 479-6696  
30  
6. Customer care and warranty  
Contact Information for APMEA region:  
Country  
Call center  
ASC  
Consumer care number  
1300 360 386  
Australia  
NA  
AGOS NETWORK PTY LTD  
Visual Group Ltd.  
New Zealand NA  
0800 657447  
Hong Kong /  
NA  
Hong Kong:Tel: +852 2619 9639  
Macau:Tel: (853)-0800-987  
Smart PixelsTechnology Ltd.  
REDINGTON INDIA LTD  
Macau  
Tel: 1 800 425 6396  
SMS: PHILIPS to 56677  
India  
NA  
Tel: 62 21 75909053, 75909056,  
7511530  
Indonesia  
South Korea  
Malaysia  
NA  
NA  
NA  
NA  
PT. Gadingsari elektronika Prima  
PCS One Korea Ltd.  
080-600-6600  
After Market Solutions (CE)  
Sdn Bhd  
603 7953 3370  
(9221) 2737411-16  
Pakistan  
Philips Consumer Service  
Philips Electronics Singapore  
Singapore  
Taiwan  
NA  
Pte Ltd (Philips Consumer Care (65) 6882 3999  
Center)  
PCCW  
Teleservices  
Taiwan  
FETEC.CO  
0800-231-099  
Thailand  
NA  
NA  
Axis Computer System Co., Ltd. (662) 934-5498  
SylvaraTechnologies Pty Ltd 086 0000 888  
South Africa  
United Arab  
Emirates  
NA  
NA  
AL SHAHD COMPUTER L.L.C 00971 4 2276525  
Israel  
Eastronics LTD  
1-800-567000  
+84 8 38248007 Ho Chi Minh City  
+84 5113.562666 Danang City  
+84 5113.562666 Can tho Province  
FPT Service Informatic  
Company Ltd.  
Vietnam  
NA  
(02) 633-4533 to 34,  
(02) 637-6559 to 60  
Philippines  
Sri Lanka  
Bangladesh  
Nepal  
NA  
NA  
NA  
NA  
Glee Electronics, Inc.  
no distributor and/or service  
provider currently  
Distributor: Computer Source 880-2-9141747, 9127592  
Ltd (warranty buy-out)  
880-2-8128848 / 52  
Distributor: Syakar Co. Ltd  
(warranty buy-out)  
977-1-4222395  
Distributor: NeatTechnology  
Pte Ltd (Singapore) (warranty  
buy-out)  
Cambodia  
NA  
855-023-999992  
31  
7.Troubleshooting & FAQs  
Visible signs of smoke or sparks  
7. Troubleshooting & FAQs  
Do not perform any troubleshooting steps  
Disconnect the monitor from mains power  
source immediately for safety  
7.1 Troubleshooting  
Contact with Philips customer service  
representative immediately.  
This page deals with problems that can be  
corrected by a user. If the problem still persists  
after you have tried these solutions, contact  
Philips customer service representative.  
Imaging Problems  
An "after-image", "burn-in" or "ghost image"  
remains after the power has been turned off.  
Common Problems  
Uninterrupted display of still or static  
images over an extended period may cause  
“burn in”, also known as “after-imaging” or  
“ghost imaging”, on your screen.Burnin”,  
“after-imaging”, or “ghost imaging” is a  
well-known phenomenon in LCD panel  
technology. In most cases, the “burned in”  
or “after-imaging” or “ghost imaging” will  
disappear gradually over a period of time  
after the power has been switched off.  
No Picture (Power LED not lit)  
Check the connectors. Make sure the USB  
cable is firmly connected to the monitor.  
Disconnect and reconnect the USB cable  
again.  
Check the condition of the USB cable. If  
the cable is frayed or damaged, replace the  
cable. If the connectors are soiled, wipe  
them with a clean cloth.  
Always activate a moving screen saver  
program when you leave your monitor  
unattended.  
No Picture (The screen is blank, although the  
computer power is on)  
Make sure the USB cable is properly  
connected the computer.  
Always activate a periodic screen refresh  
application if your LCD monitor will display  
unchanging static content.  
Make sure the computer is on and  
working.The computer may be in sleep or  
powersaving mode, or displaying a blank  
screen saver. Move the mouse to “wake up”  
the computer.  
Failure to activate a screen saver, or a  
periodic screen refresh application may  
result in severe “burn-in” or “after-image” or  
“ghost image” symptoms will not disappear  
and cannot be repaired.The damage  
mentioned above is not covered under  
your warranty.  
Picture blinking, unstable due to insufficient  
power supply  
5V/3A AC to DC adapter is used. Please  
refer to page 11 (AC to DC adapter  
information).  
Image appears distorted.Text is fuzzy or  
blurred.  
The picture “bounces” or moves in a wave-like  
pattern  
Set the PC’s display resolution to the same  
mode as monitor’s recommended screen  
native resolution.  
Move electrical devices that may cause  
electrical interference away from the  
monitor.  
Green, red, blue, dark, and white dots appears  
on the screen  
Cannot play DVDs using theThird-Party DVD  
player program  
The remaining dots are normal  
characteristic of the liquid crystal used in  
today’s technology, Please refer the pixel  
policy for more detail.  
Use the Media Player included in your  
operating system.  
32  
 
7.Troubleshooting & FAQs  
For further assistance, refer to the Consumer  
Information Centers list and contact Philips  
customer service representative.  
refresh application if your LCD monitor  
will display unchanging static content.  
Warning  
Failure to activate a screen saver, or a periodic  
screen refresh application my result in severe  
“burn-in” or “after-image” or “ghost image”  
symptoms will not disappear and cannot be  
repaired.The damage mentioned above is not  
covered under your warranty.  
7.2 General FAQs  
Q1:  
Is the LCD screen resistant to  
scratches?  
Ans.: In general it is recommended that  
the panel surface is not subjected to  
excessive shocks and is protected from  
sharp or blunt objects.When handling  
the monitor, make sure that there is  
no pressure or force applied to the  
panel surface side.This may affect your  
warranty conditions..  
Q5:  
Why is my Display not showing  
sharp text, and is displaying jagged  
characters?  
Ans.: Your LCD monitor works best at its  
native resolution of 1920 x 1080 @  
60 Hz. For best display, please use this  
resolution.  
Q2:  
How should I clean the LCD surface?  
Ans.: For normal cleaning, use a clean, soft  
cloth. For extensive cleaning, please use  
isopropyl alcohol. Do not use other  
solvents such as ethyl alcohol, ethanol,  
acetone, hexane, etc.  
7.3 Monitor FAQs  
Q1:  
My monitor is not recognized by my  
laptop OS.  
Ans.: a. Ensure that you have installed the  
supplied driver/software bundled with  
your monitor.  
Q3:  
Are Philips LCD monitors Plug-and-  
Play?  
Ans.: Yes, the monitors are Plug-and-Play  
b. You can download the latest  
“DisplayLink” driver from http://www.  
compatible with Windows 7/Vista/XP.  
Q4:  
What is Image Sticking, or Image  
Burnin, or After Image, or Ghost Image  
in LCD panels?  
c. You may have to re-boot your laptop  
in order to recognize the monitor  
correctly.  
Ans.: Uninterrupted display of still or static  
images over an extended period  
may cause "burn in", also known as  
"after-imaging" or "ghost imaging", on  
your screen. "Burn-in", "after-imaging",  
or "ghost imaging" is a well-known  
phenomenon in LCD panel technology.  
In most cases, the "burned in" or  
"atter-imaging" or "ghost imaging" will  
disappear gradually over a period of  
time after the power has been switched  
off.  
Q2:  
My monitor does not display picture,  
flickers, shuts off and on.  
Ans.: The monitor requires minimum USB 2.0  
port connection. It will not work with  
older USB 1.x standard.  
Q3:  
My monitor does not start up with my  
stand alone desktop PC. I cannot see  
anything with Desktop PC.  
Ans.: Please note that the monitor is not  
designed to work with DOS yet. It  
Always activate a moving screen saver  
program when you leave your monitor  
unattended.  
is meant to be used as a “secondary  
display”, therefore it must be used with  
Always activate a periodic screen  
33  
7.Troubleshooting & FAQs  
a Laptop type of computer which has  
a permanent primary display attached  
to it.This is because the monitor will  
display images only after the Windows  
login screen appears, as by then the  
monitor is recognized by the system.  
Q4:  
Can I use my PC on Linux/ Apple  
system (systems other thanWindows).  
Ans.: Not at the moment.  
Q5: I cannot find any adjustments on the  
monitor.  
Ans.: As the monitor works directly from  
USB ports, it does not require any  
adjustments at all. It is fully plug and play.  
Q6:  
I cannot find power on off button on  
the montior.  
Ans.: You do not require any power button  
as there is no direct power connection  
for the monitor. Once you shut off your  
laptop, or remove the USB connectors,  
the monitor will turn off completely.  
Q7:  
Do I need to use USB 2.0 or USB 3.0  
ports?  
Ans.: You can use both technologies from the  
PC side.The monitor has USB 2.0 input.  
34  
© 2013 Koninklijke Philips Electronics N.V. All rights reserved.  
Philips and the Philips Shield Emblem are registered trademarks of  
Koninklijke Philips Electronics N.V. and are used under license from  
Koninklijke Philips Electronics N.V.  
Specifications are subject to change without notice.  
Version: M4C221S3USE1T  

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