Philips BRILLIANCE 221B3 User Manual

221B3  
EN User manual  
1
36  
50  
Customer care and warranty  
Troubleshooting & FAQs  
1.Important  
‡ꢀ Please use approved power cord provided  
by Philips all the time. If your power cord  
is missing, please contact with your local  
service center. (Please refer to Customer  
Care Consumer Information Center.)  
1. Important  
This electronic user’s guide is intended for  
anyone who uses the Philips monitor.Take time  
to read this user manual before you use your  
monitor. It contains important information and  
notes regarding operating your monitor.  
‡ꢀ Do not subject the monitor to severe  
vibration or high impact conditions during  
operation.  
The Philips guarantee applies provided the  
product is handled properly for its intended use,  
in accordance with its operating instructions  
and upon presentation of the original invoice  
or cash receipt, indicating the date of purchase,  
dealer’s name and model and production  
number of the product.  
‡ꢀ Do not knock or drop the monitor during  
operation or transportation.  
Maintenance  
‡ꢀ To protect your monitor from possible  
damage, do not put excessive pressure  
on the Monitor panel. When moving your  
monitor, grasp the frame to lift; do not lift  
the monitor by placing your hand or fingers  
on the Monitor panel.  
1.1 Safety precautions and mainte-  
nance  
‡ꢀ Unplug the monitor if you are not going to  
use it for an extensive period of time.  
Warnings  
Use of controls, adjustments or procedures  
other than those specified in this documentation  
may result in exposure to shock, electrical  
hazards and/or mechanical hazards.  
‡ꢀ Unplug the monitor if you need to clean it  
with a slightly damp cloth.The screen may  
be wiped with a dry cloth when the power  
is off. However, never use organic solvent,  
such as, alcohol, or ammonia-based liquids  
to clean your monitor.  
Read and follow these instructions when  
connecting and using your computer monitor.  
‡ꢀ To avoid the risk of shock or permanent  
damage to the set, do not expose the  
monitor to dust, rain, water, or excessive  
moisture environment.  
Operation  
‡ꢀ Risk of electric shock or fire!  
‡ꢀ Keep the monitor out of direct sunlight  
and away from stoves or any other heat  
source.  
‡ꢀ If your monitor gets wet, wipe it with dry  
cloth as soon as possible.  
‡ꢀ If foreign substance or water gets in  
your monitor, please turn the power off  
immediately and disconnect the power  
cord.Then, remove the foreign substance  
or water, and send it to the maintenance  
center.  
‡ꢀ Remove any object that could fall into  
ventilation holes or prevent proper cool-  
ing of the monitor’s electronics.  
‡ꢀ Do not block the ventilation holes on the  
cabinet.  
‡ꢀ When positioning the monitor, make  
sure the power plug and outlet are easily  
accessible.  
‡ꢀ Do not store or use the monitor in  
locations exposed to heat, direct sunlight or  
extreme cold.  
‡ꢀ If turning off the monitor by detaching the  
power cable or DC power cord, wait for 6  
seconds before attaching the power cable  
or DC power cord for normal operation.  
‡ꢀ In order to maintain the best performance  
of your monitor and use it for a longer life-  
time, please use the monitor in a location  
that falls within the following temperature  
and humidity ranges.  
1
1.Important  
Temperature: 0-40°C 32-95°F  
Humidity: 20-80% RH  
1.2 Notational Descriptions  
The following subsections describe notational  
conventions used in this document.  
‡ꢀ IMPORTANT: Always activate a moving  
screen saver program when you leave  
your monitor unattended. Always activate  
a periodic screen refresh application  
if your monitor will display unchanging  
static content. Uninterrupted display of  
still or static images over an extended  
period may cause "burn in", also known as  
"after-imaging" or "ghost imaging", on your  
screen. "Burn-in", "after-imaging", or "ghost  
imaging" is a well-known phenomenon in  
Monitor panel technology. In most cases,  
the "burned in" or "after-imaging" or "ghost  
imaging" will disappear gradually over a  
period of time after the power has been  
switched off.  
Notes, Cautions andWarnings  
Throughout this guide, blocks of text may be  
accompanied by an icon and printed in bold or  
italic type.These blocks contain notes, cautions  
or warnings.They are used as follows:  
Note  
This icon indicates important information and  
tips that help you make better use of your  
computer system.  
Caution  
This icon indicates information that tells you  
how to avoid either potential damage to  
hardware or loss of data.  
Warning  
Severe” burn-in” or “after-image” or “ghost  
image” symptoms will not disappear and cannot  
be repaired.The damage mentioned above is  
not covered under your warranty.  
Warning  
This icon indicates the potential for bodily harm  
and tells you how to avoid the problem.  
Some warnings may appear in alternate formats  
and may not be accompanied by an icon. In such  
cases, the specific presentation of the warning is  
mandated by the relevant regulatory authority.  
Service  
‡ꢀ The casing cover should be opened only  
by qualified service personnel.  
‡ꢀ If there is any need for any document for  
repair or integration, please contact with  
your local service center. (please refer to  
the chapter of "Consumer Information  
Center")  
‡ꢀ For transportation information, please refer  
to "Technical Specifications".  
‡ꢀ Do not leave your monitor in a car/trunk  
under direct sun light.  
Note  
Consult a service technician if the monitor  
does not operate normally, or you are not sure  
what procedure to take when the operating  
instructions given in this manual have been  
followed.  
2
1.Important  
Recycling Information for Customers  
Your display is manufactured with high quality  
materials and components which can be  
recycled and reused.  
To learn more about our recycling program  
1.3 Disposal of product and packing  
material  
Waste Electrical and Electronic Equipment -  
WEEE  
recycling.  
This marking on the product or on its  
packaging illustrates that, under European  
Directive 2002/96/EC governing used electrical  
and electronic appliances, this product may  
not be disposed of with normal household  
waste.You are responsible for disposal of  
this equipment through a designated waste  
electrical and electronic equipment collection.  
To determine the locations for dropping off  
such waste electrical and electronic, contact  
your local government office, the waste disposal  
organization that serves your household or the  
store at which you purchased the product.  
Your new monitor contains materials that can  
be recycled and reused. Specialized companies  
can recycle your product to increase the  
amount of reusable materials and to minimize  
the amount to be disposed of.  
All redundant packing material has been  
omitted.We have done our utmost to make the  
packaging easily separable into mono materials.  
Please find out about the local regulations on  
how to dispose of your old monitor and packing  
from your sales representative.  
3
2. Setting up the monitor  
2. Hold the monitor base stand with both  
hands and firmly insert the base stand into  
the base column.  
2. Setting up the monitor  
2.1 Installation  
Package contents  
Register your product and get support at  
221B3  
Quick  
Start  
3. Attach the monitor base stand to the base  
column then fasten base stand.  
1
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Caution  
Do not release the height adjustment pin lock  
DVI (optional)  
VGA (optional)  
from the base column before the base stand is  
firmly fixed.  
Install base stand  
DON’T  
1. Place the monitor face down a smooth  
surface taking care to avoid scratching or  
damaging the screen.  
4
2. Setting up the monitor  
Connecting to your PC  
2.2 Operating the monitor  
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5
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4
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1
2
7
5
6
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3
Kensington anti-thief lock  
Power switch  
AC power input  
Audio input  
DVI-D input  
D-sub input  
USB upstream  
Earphone  
USB downstream  
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Front view product description  
To access the OSD menu  
.
Return to previous OSD level.  
Power sensor  
.
To switch monitor’s power ON  
and OFF.  
Connect to PC  
1. Turn off your computer and unplug its  
power cord.  
To adjust the OSD menu.  
2. Connect theVGA or DVI signal cable for  
video connection.  
To adjust volume of the display.  
3. Connect the Audio cable for audio  
connection.  
SmartImage.There are 6 modes  
to be selected: Office, Photo,  
Movie, Game, Economy, Off.  
4. Plug the power cord into a nearby AC  
power outlet.  
5. Connect the USB upstream port on  
the monitor and the USB port on your  
computer with a USB cable.The USB  
downstream port is now ready for any USB  
device to plug in.  
6. Turn on your computer and monitor. If the  
monitor displays images, the installation is  
done.  
5
2. Setting up the monitor  
Main menu  
PowerSensor  
Sub menu  
Description of the On Screen Display  
On  
Off  
0, 1, 2, 3, 4  
What is On-Screen Display (OSD)?  
VGA  
DVI  
Input  
On-Screen Display (OSD) is a feature in all  
Philips Monitors. It allows an end user to adjust  
screen performance or select functions of  
the monitors directly through an on-screen  
instruction window.A user friendly on screen  
display interface is shown as below:  
Wide Screen, 4:3  
Picture Format  
Picture  
0~100  
Brightness  
Contrast  
0~100  
SmartContrast  
Gamma  
On, Off  
1.8, 2.0, 2.2, 2.4, 2.6  
2Q  
2II  
Stand Alone  
Mute  
On, Off  
On, Off  
Audio  
Color  
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,QSXW  
Color Temperature  
5000K, 6500K, 7500K, 8200K,  
9300K, 11500K  
sRGB  
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Red: 0~100  
User Define  
$XGLR  
&RORU  
Green: 0~100  
Blue: 0~100  
Language  
English Español, Français, Deutsch, Italiano,  
ㅔԧЁ᭛  
Português, Русский  
0~100  
Horizontal  
Vertical  
OSD Settings  
0~100  
Basic and simple instruction on the control  
keys  
Off, 1, 2, 3, 4  
5, 10, 20, 30, 60  
Transparency  
OSD Time out  
In the OSD shown above, users can press  
buttons at the front bezel of the monitor to  
move the cursor, or press OK to confirm the  
choice or adjustment.  
Auto  
Setup  
0, 1, 2, 3, 4  
Power LED  
H. Position  
V. Position  
0~100  
0~100  
The OSD Menu  
Phase  
0~100  
Below is an overall view of the structure of  
the On-Screen Display.You can use this as a  
reference when you want to work your way  
around the different adjustments later on.  
0~100  
Clock  
Resolution Notification  
On, Off  
Yes, No  
Reset  
Information  
6
2. Setting up the monitor  
Resolution notification  
Height adjustment  
This monitor is designed for optimal  
performance at its native resolution, 1920 x  
1080 at 60 Hz.When the monitor is powered  
on at a different resolution, an alert is displayed  
on screen: Use 1920 x 1080 at 60 Hz for best  
results.  
Display of the native resolution alert can be  
switched off from Setup in the OSD (On  
Screen Display) menu.  
70mm  
Physical Function  
Tilt  
Note  
Remove the height adjustment pin lock before  
adjusting the height.  
Insert the height adjustment pin lock before  
lifting the monitor.  
Swivel  
65  
-65  
7
2. Setting up the monitor  
3. Release the lock of base stand then pull the  
base stand away from the base column.  
2.3 Remove Base Stand and Base  
Remove the Base Stand  
Before you start disassembling the monitor  
base, please follow the instructions below to  
avoid damage or injury.  
1. Extend the monitor base to its maximum  
height.  
70mm  
Remove the Base  
2. Place the monitor face down on a smooth  
surface, taking care to avoid scratching or  
damaging the screen.Then lift the monitor  
stand.  
Condition:  
ForVESA standard mounting applications.  
1. Remove the 8 screw covers.  
.
8
2. Setting up the monitor  
2. Remove the 4 screws and then remove the  
base from the monitor.  
100mm  
100mm  
Note  
This monitor accepts a 100mm x 100mm  
VESA-Compliant mounting interface.  
9
3. Image Optimization  
1. Press  
screen display.  
2. Keep pressing  
to launch the SmartImage on  
3. Image Optimization  
to toggle between Office,  
Photo, Movie, Game, Economy and Off.  
3.1 SmartImage  
3. The SmartImage on screen display will  
remain on screen for 5 seconds, or you can  
also press "OK" to make confirmation.  
What is it?  
SmartImage provides presets that optimize  
display for different types of content, dynamically  
adjusting brightness, contrast, color and  
sharpness in real time.Whether you're working  
with text applications, displaying images or  
watching a video, Philips SmartImage delivers  
great optimized monitor performance.  
4. When SmartImage is enabled, the sRGB  
scheme is disabled automatically.To use  
sRGB, you need to disable SmartImage  
with the  
your monitor.  
Except using  
button at the front bezel of  
key to scroll down, you can also  
press  
buttons to choose and press “OK”  
Why do I need it?  
to confirm selection and close the SmartImage  
OSD.  
You want a monitor that delivers optimized  
display all your favorite types of content,  
SmartImage software dynamically adjust  
brightness, contrast, color and sharpness in  
real time to enhance your monitor viewing  
experience.  
There are six modes to select: Office, Photo,  
Movie, Game, Economy and Off.  
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How does it work?  
SmartImage is an exclusive, leading edge Philips  
technology that analyzes the content displayed  
on your screen. Based on a scenario you select,  
SmartImage dynamically enhances the contrast,  
color saturation and sharpness of images to  
enhance the contents being displayed - all in  
real time with the press of a single button.  
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How to enable SmartImage?  
10  
3. Image Optimization  
vꢀ Office: Enhances text and dampens  
brightness to increase readability and  
reduce eye strain.This mode significantly  
enhances readability and productivity when  
you’re working with spreadsheets, PDF files,  
scanned articles or other general office  
applications.  
3.2 SmartContrast  
What is it?  
Unique technology that dynamically analyzes  
displayed content and automatically optimizes  
a Monitor's contrast ratio for maximum visual  
clarity and viewing enjoyment, stepping up  
backlighting for clearer, crisper and brighter  
images or dimming backlighting for clear display  
of images on dark backgrounds.  
vꢀ Photo: This profile combines color  
saturation, dynamic contrast and sharpness  
enhancement to display photos and other  
images with outstanding clarity in vibrant  
colors - all without artifacts and faded  
colors.  
Why do I need it?  
You want the very best visual clarity and  
viewing comfort for every type of content.  
SmartContrast dynamically controls contrast  
and adjusts backlighting for clear, crisp, bright  
gaming and video images or displays clear,  
readable text for office work. By reducing your  
monitor's power consumption, you save on  
energy costs and extend the lifetime of your  
monitor.  
vꢀ Movie: Ramped up luminance, deepened  
color saturation, dynamic contrast and  
razor sharpness displays every details in  
darker areas of your videos without color  
washout in brighter areas maintaining a  
dynamic natural values for the ultimate  
video display.  
vꢀ Game: Turn on over drive circuit for best  
response time, reduce jaggy edges for fast  
moving objects on screen, enhance contrast  
ratio for bright and dark scheme, this  
profile delivers the best gaming experience  
for gamers.  
How does it work?  
When you activate SmartContrast, it will analyse  
the content you are displaying in real time to  
adjust colors and control backlight intensity.This  
function will dynamically enhance contrast for a  
great entertainment experience when viewing  
videos or playing games.  
vꢀ Economy: Under this profile, brightness,  
contrast are adjusted and backlighting  
finetuned for just right display of everyday  
office applications and lower power  
consumption.  
vꢀ Off: No optimization by SmartImage.  
11  
3. Image Optimization  
‡ꢀ You can go to Plug-in menu to launch  
3.3 Philips SmartControl Premium  
wizard later on as well.  
The new SmartControl Premium software  
by Phillips allows you to control your monitor  
via an easy to use on-screen graphic interface.  
Complicated adjustments are a thing of the  
past as this user friendly software guides you  
through fine-tuning resolution, Color calibration,  
Clock/Phase adjustments, RGB White point  
adjustment, etc.  
‡ꢀ You can adjust more options without  
wizard by Standard pane.  
Equipped with latest technology in core  
algorithm for fast processing and response, this  
Windows 7 compliant eye catching animated  
Icon based software is ready to enhance your  
experience with Philips monitors!  
Installation  
vꢀ Follow the instruction and complete the  
installation.  
vꢀ You can launch after installation is  
completed.  
Start with Standard pane  
Adjust menu  
vꢀ If you want to launch later, you can either  
click the shortcut on desktop or toolbar.  
‡ꢀ Adjust Menu allow you to adjust Bright-  
ness, Contrast, Focus, Position and Reso-  
lution.  
‡ꢀ You can follow the instruction and do the  
adjustment.  
‡ꢀ Cancel prompts user if you want to cancel  
installation.  
First launch -Wizard  
‡ꢀ The first time after installation of Smart-  
Control Premium, it will automatically go  
to Wizard for first time launch.  
‡ꢀ The wizard will guide you through adjust-  
ment your monitor performance step by  
step.  
12  
3. Image Optimization  
Color menu  
‡ꢀ Color Menu allow you to adjust RGB,  
Black Level, White Point, Color Calibra-  
tion, and SmartImage (Please refer to  
SmartImage section).  
‡ꢀ You can follow the instruction and do the  
adjustment.  
‡ꢀ Refer to below table for sub-menu item  
base on your input.  
‡ꢀ Example for Color Calibration.  
13  
3. Image Optimization  
1. "Show Me" starts color calibration tutorial.  
2. Start - starts the 6-step color calibration  
sequence.  
3. QuickView loads the before/after images.  
4. To return to Color home pane, click the  
Cancel button.  
5. Enable color calibration - by default is on.  
If unchecked, does not allow for color  
calibration to happen, dimes out start and  
quick view buttons.  
6. Must have patent info in calibration screen.  
First color Calibration Screen  
‡ꢀ Previous button is disabled until the sec-  
ond color screen.  
‡ꢀ Next goes to the succeeding target  
(6-targets).  
‡ꢀ Finally go to file > Presets pane.  
‡ꢀ Cancel closes the UI and returns to the  
plug in page.  
14  
3. Image Optimization  
SmartImage  
Theft Deterrence Pane will only be active when  
selectingTheft Deterrence Mode from the  
drop-down Plug Ins menu.  
Allows user to change setting for better display  
setting based on content.  
When Entertainment is set, SmartContrast and  
SmartResponse are enabled.  
To enableTheft Deterrence, clicking Enable  
Theft Deterrence Mode button brings up the  
following screen:  
ECO  
‡ꢀ User can enter PIN between 4 and 9 digits  
numbers only.  
‡ꢀ After entering PIN, Accept button takes  
user to the pop-up dialog box on the fol-  
lowing page.  
‡ꢀ Minimum minutes set to 5. Slider set to 5  
by default.  
‡ꢀ Does not require the display be attached  
to a different host to go into Theft Deter-  
rence mode.  
15  
3. Image Optimization  
‡ꢀ Displays current preference settings.  
‡ꢀ A checked box enables the feature. The  
check box is a toggle.  
‡ꢀ Enable Context Menu on desktop is  
checked (On) by default. Enable Context  
menu displays SmartControl Premium se-  
lections for Select Preset and Tune Display  
in the desktop right-click context menu.  
Disabled removes SmartControl Premium  
from the right click context menu.  
‡ꢀ Enable Task Tray icon is checked (On) by  
default. Enable context menu shows the  
task tray menu for SmartControl Pre-  
mium. A right click on the task tray icon  
displays the menu options for Help, Tech-  
nical Support, Check for Update, About,  
and Exit. When Enable task tray menu is  
disabled, the task tray icon will only display  
EXIT.  
After creating PIN, theTheft Deterrence pane  
will indicateTheft Deterrence Enabled and  
provide PIN Options button:  
‡ꢀ Theft Deterrence Enabled is displayed.  
‡ꢀ Run at Startup is checked (On) by default.  
When disabled, SmartControl Premium  
will not launch at start or be in the task  
tray. The only way to launch SmartControl  
Premium is either from the desktop short  
cut or from the program file. Any preset  
set to run at startup will not load when  
this box is unchecked (Disabled).  
‡ꢀ Disable Theft Deterrence Mode opens  
pane screen on next page.  
‡ꢀ PIN Options button only available after  
user creates PIN, button opens secure  
PIN web site.  
Options>Preferences - Will only be active  
when selecting Preferences from the drop-  
down Options menu. On a non-supported  
display capable of DDC/CI, only the Help and  
Options tabs are available.  
‡ꢀ Enable transparency mode (Windows 7,  
Vista, XP). Default is 0% Opaque.  
16  
3. Image Optimization  
Options>Input - Will only be active when  
selecting Input from the drop-down Options  
menu. On a non-supported display capable of  
DDC/CI, only the Help and Options tabs are  
available.All other SmartControl Premium tabs  
are not available.  
Options>Audio - Will only be active when  
selecting Audio from the drop-down Options  
menu.  
On a non-supported display capable of DDC/  
CI, only the Help and Options tabs are available.  
Option>Auto Pivot  
‡ꢀ Display the Source instruction pane and  
current input source setting.  
‡ꢀ On single input displays, this pane will not  
be visible.  
17  
3. Image Optimization  
Help>User Manual - Will only be active when  
selecting User Manual from the drop-down  
Help menu. On a non-supported display  
capable of DDC/CI, only the Help and Options  
tabs are available.  
Context Sensitive menu  
The Context Sensitive menu is Enabled by  
default. If Enable Context Menu has been  
checked in the Options>Preferences pane, then  
the menu will be visible.  
The Context Menu has four entries:  
‡ꢀ SmartControl Premium - When selected  
the About Screen is displayed.  
‡ꢀ Select Preset - Provides a hierarchical  
menu of saved presets for immediate  
use. A check mark shows the currently  
selected preset. Facoty Preset can also be  
called from the drop down menu.  
Help>Version - Will only be active when  
selectingVersion from the drop- down Help  
menu. On a non-supported display capable of  
DDC/CI, only the Help and Options tabs are  
available.  
‡ꢀ Tune Display - Opens the SmartControl  
Premium control panel.  
‡ꢀ SmartImage - Check current settings, Of-  
fice, Photo, Movie, Game, Economy, Off.  
TaskTray Menu Enabled  
The task tray menu can be displayed by right-  
clicking on the SmartControl Premium icon  
from the task tray. Left Click will launch the  
application.  
18  
3. Image Optimization  
The task tray has five entries:  
3.4 SmartDesktop Guide  
‡ꢀ Help - Access to User Manual file: Open  
User Manual file using the default browser  
window.  
SmartDesktop  
SmartDesktop is in SmartControl Premium.  
Install SmartControl Premium and select  
SmartDesktop from Options.  
‡ꢀ Technical Support - displays the tech sup-  
port page.  
‡ꢀ Check for Update - takes the user to PDI  
Landing and checks the user’s version  
against the most current available.  
‡ꢀ About - Displays detailed reference infor-  
mation: product version, release informa-  
tion, and product name.  
‡ꢀ Exit - Close SmartControl Premium.  
To run SmartControl Premium again  
either select SmartControl Premium  
from Program menu, double-click the  
desktop PC icon or restart the system.  
‡ꢀ Align to partition check box will enable  
automatic alignment for the window when  
dragged into the defined partition.  
‡ꢀ Select the desired partition by clicking on  
the icon. The partition will be applied to  
the desktop and the icon will be high-  
lighted.  
TaskTray Menu Disabled  
When theTaskTray is disabled in the preference  
folder, only the EXIT selection is available.To  
completely remove SmartControl Premium  
from the task tray, disable Run at Startup in  
Options>Preferences.  
vꢀ Identify provides a quick way to view the  
grid.  
19  
3. Image Optimization  
Drag and DropWindows  
Title Bar Options  
Once the partitions are configured and Align to  
partition is selected a window can be dragged  
into the region and it will automatically align.  
When the window and mouse cursor are within  
the region, the region will become highlighted.  
Desktop partition can be accessed from the title  
bar of the active window. This provides a quick  
and easy way to manage the desktop as well as  
sending any window to any partition without  
having to drag and drop. Move the cursor into  
the active window’s title bar to access the drop  
down menu.  
Note  
If the outline of the region is not visible when  
dragging the window,Show windows contents  
while dragging” is disabled. To enable:  
1. In Control Panel, click System.  
Right Click Menu  
2. Click Advanced system settings (ForVista  
& Win7 OS, this is located on the left  
sidebar).  
Right click on the Desktop Partition icon to  
view the drop down menu.  
3. In Performance section, click Settings.  
4. In the box, check Show window contents  
while dragging, and click OK.  
Other alternative path:  
Vista:  
Control Panel > Personalization > Window  
Color and Appearance > Click "Open Classic  
appearance properties for more color options"  
> Click "Effects" button > check Show window  
contents while dragging.  
‡ꢀ Find Windows – In some cases, the user  
may have sent multiple windows to the  
same partition. Find Windows will show  
all open windows and move the selected  
window to the forefront.  
XP:  
‡ꢀ Desktop Partition – Desktop Partition  
shows the current selected partition and  
allows the user to quickly change to any of  
the partitions shown in the drop down.  
Display Properties>Appearance>Effects...>  
check Show window contents while dragging.  
Win 7:  
No other alternative path available.  
20  
3. Image Optimization  
Note  
If more than one display is attached, the user  
can select the targeted display to change the  
partition. The highlighted icon represents the  
current active partition.  
‡ꢀ Identify Partition – Displays the outline  
grid on the desktop for the current parti-  
tion.  
‡ꢀ Align On/Align Off – Enables/disables the  
drag and drop auto align feature.  
‡ꢀ Exit – Closes Desktop Partition and Dis-  
play Tune. To re-initialize, launch Display  
Tune from the start menu or short cut on  
the desktop.  
Left Click Menu  
Left click on the Desktop Partition icon to  
quickly send the active window to any partition  
without having to drag and drop. Releasing the  
mouse will send the window to the highlighted  
partition.  
‡ꢀ Find Windows – In some cases, the user  
may have sent multiple windows to the  
same partition. Find Window will show  
all open windows and move the selected  
window to the forefront.  
‡ꢀ Desktop Partition – Desktop Partition  
shows the current selected partition and  
allows the user to quickly change to any of  
the partitions shown in the drop down.  
‡ꢀ Identify Partition – Displays the outline  
grid on the desktop for the current parti-  
tion.  
TaskTray Right Click  
The task tray also contains most of the features  
supported in the title bar (with the exception  
of automatically sending a window to any  
partition).  
‡ꢀ Align On/Align Off – Enables/disables the  
drag and drop auto align feature.  
21  
3. Image Optimization  
SmartDesktop Partition Definitions  
Name  
Description  
Image  
Full Desktop  
Applies all settings to the entire desktop.  
Vertical  
Assesses the screen resolution and divides the display  
into two evenly sized vertical regions.  
For 90/270 maintain vertical configuration.  
Horizontal  
VerticalTriple  
Assesses the screen resolution and divides the display  
into two evenly sized horizontal regions.  
For 90/270 maintain horizontal configuration.  
Assesses the screen resolution and divides the display  
into three evenly sized vertical regions.  
For 90 Partition 1 horizontal top Partition 2 horizontal  
center Partition 3 horizontal bottom.  
For 270 Partition 3 horizontal top Partition 2 horizontal  
center Partition 1 horizontal bottom.  
Vertical Split Left  
Vertical Split Right  
Assesses the screen resolution and divides the display into  
two vertical regions, the left hand side is a single region,  
the right hand side is split into two evenly sized regions.  
For 90 Partition 1 on top Partition 2&3 on bottom.  
For 270 Partition 1 on bottom Partition 2&3 on top.  
Assesses the screen resolution and divides the display  
into two vertical regions, the right hand side is a single  
region, the left hand side is split into two evenly sized  
regions.  
For 90 Partition 1&2 on top Partition 3 on bottom.  
For 270 Partition 3 on top Partition 1&2 on bottom.  
22  
3. Image Optimization  
Name  
Description  
Image  
Horizontal SplitTop  
Assesses the screen resolution and divides the display  
into two evenly sized horizontal regions, the top region  
is single, the bottom region is spilt into two evenly sized  
regions.  
For 90 Partition 1 on right sideVertical Partition 2&3 on  
left sideVertical.  
For 270 Partition 1 on left sideVertical Partition 2&3 on  
right sideVertical.  
Horizontal Split  
Bottom  
Assesses the screen resolution and divides the display into  
two evenly sized horizontal regions, the bottom region is  
single, the top region is spilt into two evenly sized regions.  
For 90 Partition 1&2 on right sideVertical Partition 3 on  
left sideVertical.  
For 270 Partition 1&2 on left sideVertical Partition 3 on  
right sideVertical.  
Even Split  
Assesses the screen resolution and divides the display  
into four evenly sized regions.  
23  
4. Power Sensor  
4. Power Sensor™  
PowerSensor is a unique environmentally friendly technology from Philips which enables user to save  
up to 80% of power consumption. In line with Philip’s Sense and Simplicity drive, this user friendly  
technology works for you right out of the box without any hardware or software installation, and  
without any user intervention in the default mode.  
How does it work?  
vꢀ PowerSensor works on principle of transmission and reception of harmless “infrared” signals in  
order to detect user-presence.  
vꢀ When the user is in front of the monitor the monitor operates normally, at the predetermined  
settings that the user has set- i.e. Brightness, contrast, color, etc  
vꢀ Assuming that the monitor was set to 100% of brightness for example, when the user leaves  
his seat and is no longer in front of the monitor, the monitor automatically reduces the power  
consumption up to 80%.  
User present in front  
User not present  
20  
20  
40  
0
0
40  
Power consumption as illustrated above is for reference purpose only  
Settings  
Default settings  
At its default setting, (Setting 3), PowerSensor is designed to detect the presence of the user located  
between 30 and 100 cm (12 and 40 inches) from the display and within five degrees left or right of the  
monitor.  
24  
4. Power Sensor  
Custom settings  
If you prefer to be in a position outside the perimeters listed above, choose a higher strength signal  
for optimal detection efficiency:The higher the setting, the stronger the detection signal. For maximum  
PowerSensor efficiency and proper detection, please position yourself directly in front of your monitor.  
vꢀ If you choose to position yourself more than 100 cm or 40 inches from the monitor use the  
maximum detection signal for distances up to 120cm or 47 inches. (setting 4)  
vꢀ Since some dark colored clothing tends to absorb infrared signals even when the user is within 100  
cm or 40 inches of the display, step up signal strength when wearing black or other dark garb.  
vꢀ You can return to the default mode at any time. (setting 3)  
Hot key  
Sensor distance  
4
3
2
1
0
Power Sensor  
3
0
1
2
3
4
How to adjust settings  
If PowerSensor is not operating correctly inside or outside the default range, here’s how to fine-tune  
detection:  
vꢀ Press the PowerSensor hot key.  
vꢀ You will find the default position ‘3’ on the adjustment bar.  
vꢀ Adjust the PowerSensor detection adjustment to Setting 4 and press OK.  
vꢀ Test the new setup to see if PowerSensor properly detects you in your current position.  
Note  
A manually selected PowerSensor mode will remain operational unless and until it is readjusted or the  
default mode is recalled. If you find that the PowerSensor is excessively sensitive to nearby motion for  
some reason, please adjust to a lower signal strength.  
25  
ꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV  
5. Technical Specifications  
Picture/Display  
Monitor panel type  
Backlight  
Panel size  
TFT-LCD  
CCFL(221B3P) / LED(221B3LP)  
21.5" W (54.6 cm)  
16:9  
Aspect ratio  
Pixel Pitch  
Brightness  
0.248 x 0.248 mm  
300cd/m2 (CCFL), 250cd/m2 (LED)  
500,000:1(CCFL), 20M:1 (LED)  
1000:1  
SmartContrast  
Contrast ratio (typ.)  
Response time (typical)  
Optimum Resolution  
Viewing angle  
Picture Enhancement  
Display colors  
Vertical refresh rate  
Horizontal Frequency  
sRGB  
5 ms  
1920x1080 @ 60Hz  
176° (H) / 170° (V) @ C/R > 5  
SmartImage  
16.7 M  
56Hz -76Hz  
30kHz - 83kHz  
YES  
Connectivity  
Signal input  
DVI (digital),VGA (analog)  
Input Signal  
Separate Sync, Sync on Green  
Convenience  
User Convenience  
Smartimage/ , Volume/ , Power On/Off ,Sensor/back, Menu  
(OK)  
OSD Languages  
English, French, German, Italian, Russian, Spanish, Simplified  
Chinese, Portuguese  
Plug & Play Compatibility  
DDC/CI, sRGB,Windows 7/Vista/XP, Mac OSX, Linux  
Stand  
Tilt  
-5 / +20  
-65/+65  
70mm  
Swivel  
Height adjustment  
221B3LP  
Power  
On mode  
20.1 W (typ.), 30 W (max),  
On mode (ECO mode)  
Energy Consumption  
(EnergyStar 5.0 test method)  
11.8 W (Typ.)  
AC InputVoltage at AC InputVoltage at AC InputVoltage at  
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC,  
50Hz +/-3Hz  
18.10 W  
0.1 W  
60Hz +/-3Hz  
17.80 W  
0.1 W  
50Hz +/-3Hz  
17.70 W  
0.1 W  
Normal Operation (typcial)  
Sleep (Standby)  
Off (DC switch)  
0.1 W  
0.1 W  
0.1 W  
26  
ꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV  
Heat Dissipation*  
AC InputVoltage at AC InputVoltage at AC InputVoltage at  
100VAC +/-5VAC, 115VAC +/-5VAC, 230VAC +/-5VAC,  
50Hz +/-3Hz  
57.37 BTU/hr  
0.34 BTU/hr  
0.34 BTU/hr  
60Hz +/-3Hz  
56.89 BTU/hr  
0.34 BTU/hr  
0.34 BTU/hr  
50Hz +/-3Hz  
56.65 +BTU/hr  
0.34 BTU/hr  
0.34 BTU/hr  
Normal Operation  
Sleep  
Off  
Power LED indicator  
On mode:White, Standby/Sleep mode:White (blinking)  
Build-in, 100-240VAC, 50/60Hz  
Power Supply  
Dimension  
Product with stand (WxHxD)  
Product without stand  
(WxHxD)  
507 x 400 x 220 mm  
507 x 323 x 59 mm  
Box dimension (WxHxD)  
Weight  
565 x 466 x 175 mm  
Product with stand  
Product without stand  
Product with packaging  
4.8 kg  
3.4 kg  
6.67 kg  
Operating Condition  
Temperature range (operation)  
Temperature range (Non-  
operation)  
0°C to 40 °C  
-20°C to 60°C  
Relative humidity  
20% to 80%  
Altitude  
Operation: + 12,000 ft ( 3,658 m)  
Non-operation: + 40,000 ft ( 12,192 m)  
50,000hrs (CCFL) / 30,000hrs (LED)  
MTBF  
Environmental  
ROHS  
YES  
EPEAT  
Packaging  
Gold (www.epeat.net)  
100% recyclable  
Compliance and standards  
Regulatory Approvals  
BSMI, CE Mark, FCC Class B, GOST, SEMKO,TCO5.1,TUV Ergo,  
TUV/GS, UL/cUL  
Cabinet  
Color  
Finish  
Black/Silver  
Texture  
Note  
1. EPEAT Gold or Silver is valid only where Philips registers the product.  
2.This data is subject to change without notice.  
27  
ꢂ7HFKQLFDOꢂ6SHFLÀFDWLRQV  
5.1 Resolution & Preset Modes  
Maximum Resolution  
1920 x 1080 at 60 Hz (analog input)  
1920 x 1080 at 60 Hz (digital input)  
Recommended Resolution  
1920 x 1080 at 60 Hz (digital input)  
H. freq (kHz) Resolution  
V. freq (Hz)  
31.47  
31.47  
35.00  
37.86  
37.50  
37.88  
46.88  
48.36  
60.02  
63.89  
79.98  
55.94  
70.64  
65.29  
67.50  
720x400  
640x480  
70.09  
59.94  
66.67  
72.81  
75.00  
60.32  
75.00  
60.00  
75.03  
60.02  
75.03  
59.89  
74.98  
59.95  
60.00  
640x480  
640x480  
640x480  
800x600  
800x600  
1024x768  
1024x768  
1280x1024  
1280x1024  
1440x900  
1440x900  
1680x1050  
1920x1080  
Note  
Please notice that your display works best at  
native resolution of 1920 X 1080@60Hz. For  
best display quality,please follow this resolution  
recommendation.  
28  
6. Power Management  
6. Power Managementt  
6.1 Automatic PowerSaving  
If you haveVESA DPM compliance display card  
or software installed in your PC, the monitor  
can automatically reduce its power consumption  
when not in use. If an input from a keyboard,  
mouse or other input device is detected,  
the monitor will 'wake up' automatically.The  
following table shows the power consumption  
and signaling of this automatic power saving  
feature:  
221B3LP  
Power Management Definition  
LED  
VESA Mode Video H-sync V-sync Power Used  
color  
< 20.1 W  
(typ.)  
Active  
ON  
OFF  
OFF  
Yes  
No  
-
Yes  
No  
-
White  
Sleep  
(Standby)  
White  
(blinking)  
< 0.1 W (typ.)  
0 W (typ.AC  
switch)  
Switch Off  
OFF  
The following setup is used to measure power  
consumption on this monitor.  
vꢀ Native resolution: 1920 x 1080  
vꢀ Contrast: 50%  
vꢀ Brightness: 250 nits  
vꢀ Color temperature: 6500k with full white  
pattern  
Note  
This data is subject to change without notice.  
29  
7. Regulatory Information  
vꢀ Products are tested according to rigorous  
7. Regulatory Information  
Lead-free Product  
safety standards at impartial laboratories  
vꢀ Electric and magnetic fields emissions as  
low as normal household background levels  
Lead free display promotes  
environmentally sound recovery  
and disposal of waste from electrical  
and electronic equipment.Toxic  
vꢀ Low acoustic noise emissions (when  
applicable)  
Some of the Environmental features of the  
TCO Certified for displays:  
substances like Lead has been eliminated  
and compliance with European community’s  
stringent RoHs directive mandating restrictions  
on hazardous substances in electrical and  
electronic equipment have been adhered to  
in order to make Philips monitors safe to use  
throughout its life cycle.  
vꢀ The brand owner demonstrates corporate  
social responsibility and has a certified  
environmental management system (EMAS  
or ISO 14001)  
vꢀ Very low energy consumption both in on-  
and standby mode minimize climate impact  
Congratulations!  
This display is designed for both you and the  
planet!  
vꢀ Restrictions on chlorinated and brominated  
flame retardants, plasticizers, plastics and  
heavy metals such as cadmium, mercury  
and lead (RoHS compliance)  
The display you have just purchased  
carries theTCO Certified label.  
vꢀ Both product and product packaging is  
This ensures that your display is  
prepared for recycling  
designed, manufactured and tested  
according to some of the strictest quality and  
environmental requirements in the world.This  
makes for a high performance product, designed  
with the user in focus that also minimizes  
the impact on the climate and our natural  
environment.  
vꢀ The brand owner offers take-back options  
The requirements can be downloaded from our  
web site.The requirements included in this label  
have been developed byTCO Development in  
co-operation with scientists, experts, users as  
well as manufacturers all over the world. Since  
the end of the 1980sTCO has been involved  
in influencing the development of IT equipment  
in a more user-friendly direction. Our labeling  
system started with displays in 1992 and is  
now requested by users and IT-manufacturers  
all over the world.About 50% of all displays  
worldwide areTCO certified.  
TCO Certified is a third party verified program,  
where every product model is tested by an  
accredited impartial test laboratory.TCO  
Certified represents one of the toughest  
certifications for displays worldwide.  
Some of the Usability features of theTCO  
Certified for displays:  
For more information, please visit  
vꢀ Visual ergonomics for good image quality  
is tested to ensure top performance and  
reduce sight and strain problems. Important  
parameters are luminance, contrast,  
resolution, black level, gamma curve, colour  
and luminance uniformity and colour  
rendering  
TCOFF1058TCO Document,Ver. 2.1  
Technology for you and the planet  
30  
7. Regulatory Information  
EPEAT  
vꢀ EN61000-3-2:2006 (Limits for Harmonic  
(www.epeat.net)  
Current Emission).  
vꢀ EN61000-3-3:1995+A1:2001+A2:2005  
(Limitation ofVoltage Fluctuation and  
Flicker) following provisions of directives  
applicable.  
“The EPEAT (Electronic Product  
Environmental AssessmentTool)  
program evaluates computer  
desktops, laptops, and monitors  
based on 51 environmental criteria developed  
through an extensive stakeholder consensus  
process supported by US EPA.  
vꢀ 2006/95/EC (LowVoltage Directive).  
vꢀ 2004/108/EC (EMC Directive).  
vꢀ 2005/32/EC (EuP Directive, EC No.  
1275/2008 mplementing Directive  
for Standby and Off mode power  
consumption) and is produced by a  
manufacturing organization on ISO9000  
level.  
EPEAT system helps purchasers in the public  
and private sectors evaluate, compare and  
select desktop computers, notebooks and  
monitors based on their environmental  
attributes. EPEAT also provides a clear and  
consistent set of performance criteria for the  
design of products, and provides an opportunity  
for manufacturers to secure market recognition  
for efforts to reduce the environmental impact  
of its products.”  
The product also comply with the following  
standards.  
vꢀ ISO9241-307:2008 (Ergonomic  
requirement, Analysis and compliance test  
methods for electronic visual displays).  
Benefits of EPEAT  
Reduce use of primary materials.  
Reduce use of toxic materials.  
vꢀ GS EK1-2000:2009 (GS mark requirement).  
vꢀ prEN50279:1998 (Low Frequency Electric  
and Magnetic fields forVisual Display).  
Avoid the disposal of hazardous waste EPEAT’S  
requirement that all registered products meet  
ENERGY STAR’s energy efficiency specifications,  
means that these products will consume less  
energy throughout their life.  
vꢀ MPR-II (MPR:1990:8/1990:10 Low  
Frequency Electric and Magnetic fields).  
vꢀ TCO CERTIFIED (Requirement for  
Environment Labeling of Ergonomics,  
Energy, Ecology and Emission,TCO: Swedish  
CE Declaration of Conformity  
This product is in conformity with the following  
standards:  
vꢀ EN60950-1:2006 (Safety requirement of  
InformationTechnology Equipment).  
vꢀ EN55022:2006 (Radio Disturbance  
requirement of InformationTechnology  
Equipment).  
vꢀ EN55024:1998+A1:2001+A2:2003  
(Immunity requirement of Information  
Technology Equipment).  
31  
7. Regulatory Information  
Confederation of Professional Employees)  
forTCO versions.  
vꢀ Consult the dealer or an experienced  
radio/TV technician for help.  
Energy Star Declaration  
(www.energystar.gov)  
Changes or modifications not expressly  
approved by the party responsible for  
compliance could void the user's authority  
to operate the equipment.  
®
As an ENERGY STAR Partner, we  
have determined that this product  
meets the ENERGY STAR  
guidelines for energy efficiency.  
Use only RF shielded cable that was supplied  
with the monitor when connecting this monitor  
to a computer device.  
®
Note  
To prevent damage which may result in fire or  
shock hazard, do not expose this appliance to  
rain or excessive moisture.  
We recommend you switch off the monitor  
when it is not in use for a long time.  
THIS CLASS B DIGITAL APPARATUS MEETS  
ALL REQUIREMENTS OFTHE CANADIAN  
INTERFERENCE-CAUSING EQUIPMENT  
REGULATIONS.  
Federal Communications Commission (FCC)  
Notice (U.S. Only)  
This equipment has been tested and found  
to comply with the limits for a Class B  
digital device, pursuant to Part 15 of the  
FCC Rules.These limits are designed to  
provide reasonable protection against  
harmful interference in a residential  
installation.This equipment generates, uses  
and can radiate radio frequency energy  
and, if not installed and used in accordance  
with the instructions, may cause harmful  
interference to radio communications.  
However, there is no guarantee that  
interference will not occur in a particular  
installation. If this equipment does cause  
harmful interference to radio or television  
reception, which can be determined by  
turning the equipment off and on, the  
user is encouraged to try to correct  
the interference by one or more of the  
following measures:  
FCC Declaration of Conformity  
Declaration of Conformity for Products Marked  
with FCC Logo.  
United States Only  
This device complies with Part 15 of the FCC  
Rules. Operation is subject to the following two  
conditions: (1) this device may not cause harmful  
interference, and (2) this device must accept any  
interference received, including interference that  
may cause undesired operation.  
Commission Federale de la Communication  
(FCC Declaration)  
Cet équipement a été testé et déclaré  
conforme auxlimites des appareils  
numériques de class B,aux termes de  
l'article 15 Des règles de la FCC. Ces  
limites sont conçues de façon à fourir  
une protection raisonnable contre les  
vꢀ Reorient or relocate the receiving antenna.  
vꢀ Increase the separation between the  
equipment and receiver.  
vꢀ Connect the equipment into an outlet on  
a circuit different from that to which the  
receiver is connected.  
32  
7. Regulatory Information  
interférences nuisibles dans le cadre d'une  
installation résidentielle.  
les connections avec des ordinateurs ou  
périphériques.  
CET APPAREIL NUMERIQUE DE LA CLASSE  
B RESPECTETOUTES LES EXIGENCES DU  
REGLEMENT SUR LE MATERIEL BROUILLEUR  
DU CANADA.  
CET appareil produit, utilise et peut  
émettre des hyperfréquences qui, si  
l'appareil n'est pas installé et utilisé selon  
les consignes données, peuvent causer des  
interférences nuisibles aux communications  
radio.  
EN 55022 Compliance (Czech Republic Only)  
Cependant, rien ne peut garantir l'absence  
d'interférences dans le cadre d'une  
installation particulière. Si cet appareil est  
la cause d'interférences nuisibles pour  
la réception des signaux de radio ou de  
télévision, ce qui peut être décelé en  
fermant l'équipement, puis en le remettant  
en fonction, l'utilisateur pourrait essayer de  
corriger la situation en prenant les mesures  
suivantes:  
Polish Center forTesting and Certification  
Notice  
The equipment should draw power from a  
socket with an attached protection circuit (a  
three-prong socket).All equipment that works  
together (computer, monitor, printer, and so on)  
should have the same power supply source.  
vꢀ Réorienter ou déplacer l'antenne de  
réception.  
vꢀ Augmenter la distance entre l'équipement  
et le récepteur.  
vꢀ Brancher l'équipement sur un autre circuit  
The phasing conductor of the room's electrical  
installation should have a reserve short-circuit  
protection device in the form of a fuse with a  
nominal value no larger than 16 amperes (A).  
que celui utilisé par le récepteur.  
vꢀ Demander l'aide du marchand ou d'un  
technicien chevronné en radio/télévision.  
Toutes modifications n'ayant pas reçu  
l'approbation des services compétents  
en matière de conformité est susceptible  
d'interdire à l'utilisateur l'usage du présent  
équipement.  
To completely switch off the equipment, the  
power supply cable must be removed from the  
power supply socket, which should be located  
near the equipment and easily accessible.  
A protection mark "B" confirms that the  
N'utiliser que des câbles RF armés pour  
equipment is in compliance with the protection  
usage requirements of standards PN-93/T-42107  
33  
7. Regulatory Information  
and PN-89/E-06251.  
Plassering/Ventilasjon  
ADVARSEL:  
NÅR DETTE UTSTYRET PLASSERES, MÅ  
DU PASSE PÅ AT KONTAKTENE FOR  
STØMTILFØRSEL ER LETTE Å NÅ.  
BSMI Notice (Taiwan Only)  
Ergonomie Hinweis (nur Deutschland)  
Der von uns gelieferte Farbmonitor entspricht  
den in der "Verordnung über den Schutz vor  
Schäden durch Röntgenstrahlen" festgelegten  
Vorschriften.  
Auf der Rückwand des Gerätes befindet sich  
ein Aufkleber, der auf die Unbedenklichkeit der  
Inbetriebnahme hinweist, da dieVorschriften  
über die Bauart von Störstrahlern nach Anlage  
,,,ꢀiꢀꢁꢀ$EVꢂꢀꢃꢀGHUꢀ5ÜQWJHQYHURUGQXQJꢀHUIâOOWꢀVLQGꢂꢀ  
North Europe (Nordic Countries) Information  
Placering/Ventilation  
VARNING:  
FÖRSÄKRA DIG OM ATT HUVUDBRYTARE  
OCH UTTAG ÄR LÄTÅTKOMLIGA, NÄR  
DU STÄLLER DIN UTRUSTNING PÅPLATS.  
Damit Ihr Monitor immer den in der Zulassung  
geforderten Werten entspricht, ist darauf zu  
achten, daß.  
Placering/Ventilation  
ADVARSEL:  
SØRG VED PLACERINGEN FOR, AT  
NETLEDNINGENS STIK OG STIKKONTAKT  
ER NEMTTILGÆNGELIGE.  
1. Reparaturen nur durch Fachpersonal  
durchgeführt werden.  
2. Nur original-Ersatzteile verwendet werden.  
Paikka/Ilmankierto  
VAROITUS:  
SIJOITA LAITE SITEN, ETTÄ VERKKOJOHTO  
VOIDAAN TARVITTAESSA HELPOSTI  
IRROTTAA PISTORASIASTA.  
3. Bei Ersatz der Bildröhre nur eine  
bauartgleiche eingebaut wird.  
Aus ergonomischen Gründen wird empfohlen,  
die Grundfarben Blau und Rot nicht auf  
dunklem Untergrund zu verwenden (schlechte  
Lesbarkeit und erhöhte Augenbelastung bei zu  
geringem Zeichenkontrast wären die Folge).  
Der arbeitsplatzbezogene Schalldruckpegel  
nach DIN 45 635 beträgt 70dB (A) oder  
weniger.  
34  
7. Regulatory Information  
LED:  
ACHTUNG: BEIM AUFSTELLEN  
DIESES GERÄTES DARAUF  
ACHTEN, DAß NETZSTECKER UND  
NETZKABELANSCHLUß LEICHT  
ZUGÄNGLICH SIND.  
China RoHS  
The People's Republic of China released a  
regulation called "Management Methods for  
Controlling Pollution by Electronic Information  
Products" or commonly referred to as China  
RoHS.All products including CRT and Monitor  
which are produced and sold for China market  
have to meet China RoHS request.  
CCFL:  
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35  
8. Customer care and warranty  
black pixel. Other combinations of lit and dark  
sub pixels appear as single pixels of other colors.  
8. Customer care and  
warranty  
Types of Pixel Defects  
Pixel and sub pixel defects appear on the screen  
in different ways.There are two categories of  
pixel defects and several types of sub pixel  
defects within each category.  
8.1 Philips’ Flat Panel Monitors Pixel  
Defect Policy  
Philips strives to deliver the highest quality  
products.We use some of the industry's most  
advanced manufacturing processes and practice  
stringent quality control. However, pixel or  
sub pixel defects on theTFT Monitor panels  
used in flat panel monitors are sometimes  
unavoidable. No manufacturer can guarantee  
that all panels will be free from pixel defects,  
but Philips guarantees that any monitor with an  
unacceptable number of defects will be repaired  
or replaced under warranty.This notice explains  
the different types of pixel defects and defines  
acceptable defect levels for each type. In order  
to qualify for repair or replacement under  
warranty, the number of pixel defects on aTFT  
Monitor panel must exceed these acceptable  
levels. For example, no more than 0.0004% of  
the sub pixels on a monitor may be defective.  
Furthermore, Philips sets even higher quality  
standards for certain types or combinations  
of pixel defects that are more noticeable than  
others.This policy is valid worldwide.  
Bright Dot Defects  
Bright dot defects appear as pixels or sub pixels  
that are always lit or 'on'.That is, a bright dot is  
a sub-pixel that stands out on the screen when  
the monitor displays a dark pattern.There are  
the types of bright dot defects.  
One lit red, green or blue sub pixel.  
Two adjacent lit sub pixels:  
-
-
Red + Blue = Purple  
Red + Green =Yellow  
-
Green + Blue = Cyan (Light Blue)  
Pixels and Sub pixels  
A pixel, or picture element, is composed of  
three sub pixels in the primary colors of red,  
green and blue. Many pixels together form an  
image.When all sub pixels of a pixel are lit, the  
three colored sub pixels together appear as a  
single white pixel.When all are dark, the three  
colored sub pixels together appear as a single  
36  
8. Customer care and warranty  
Three adjacent lit sub pixels (one white pixel).  
Proximity of Pixel Defects  
Because pixel and sub pixels defects of the  
same type that are near to one another may be  
more noticeable, Philips also specifies tolerances  
for the proximity of pixel defects.  
Note  
A red or blue bright dot must be more  
than 50  
percent brighter than neighboring dots while  
a green bright dot is 30 percent brighter than  
neighboring dots.  
Black Dot Defects  
Black dot defects appear as pixels or sub pixels  
that are always dark or 'off'.That is, a dark dot is  
a sub-pixel that stands out on the screen when  
the monitor displays a light pattern.These are  
the types of black dot defects.  
Pixel DefectTolerances  
In order to qualify for repair or replacement  
due to pixel defects during the warranty period,  
aTFT Monitor panel in a Philips flat panel  
monitor must have pixel or sub pixel defects  
exceeding the tolerances listed in the following  
tables.  
BRIGHT DOT DEFECTS  
ACCEPTABLE LEVEL  
1 lit subpixel  
3
2 adjacent lit subpixels  
1
3 adjacent lit subpixels (one white pixel)  
Distance between two bright dot defects*  
Total bright dot defects of all types  
0
>15mm  
3
BLACK DOT DEFECTS  
1 dark subpixel  
2 adjacent dark subpixels  
3 adjacent dark subpixels  
ACCEPTABLE LEVEL  
5 or fewer  
2 or fewer  
0
Distance between two black dot defects*  
Total black dot defects of all types  
>15mm  
5 or fewer  
TOTAL DOT DEFECTS  
ACCEPTABLE LEVEL  
Total bright or black dot defects of all types  
5 or fewer  
Note  
1. 1 or 2 adjacent sub pixel defects = 1 dot defect  
2.This monitor is ISO9241-307 compliant (ISO9241-307: Ergonomic requirement,analysis and  
compliance test methods for electronic visual displays)  
37  
8. Customer care and warranty  
Your PhilipsWarranty conditions forWestern  
Europe per 1st of January 2011  
8.2 Customer Care &Warranty  
PLEASE SELECTYOUR COUNTRY/AREATO  
REVIEW DETAILS OFYOUR WARRANTY  
COVERAGE  
Dear Customer,  
Thank you for purchasing this  
Philips monitor.  
WESTERN EUROPE  
All Philips monitors are designed  
Austria / Belgium / Denmark / France /  
Germany / Greece / Finland / Ireland / Italy /  
Luxembourg / the Netherlands / Norway /  
Portugal / Sweden / Switzerland / Spain /  
United Kingdom / Poland  
and manufactured to high  
standards and deliver high-quality performance,  
ease of use and ease of installation. Should you  
encounter any difficulties while installing or using  
this product, please contact the Philips helpdesk  
directly to benefit from your Philips Warranty  
conditions.This service warranty entitles you  
to get a solution depending on the model you  
purchased when your monitor turns out to be  
faulty or defective.  
CENTRAL AND EASTERN EUROPE region  
Czech Republic / Hungary / Russia / Slovakia /  
Slovenia /Turkey/ Romania/ Bulgaria/ Ukraine/  
Baltic’s/Belarus/ Croatia/ Estonia/ Latvia/  
Lithuania/ Serbia & Montenegro  
What is covered?  
LATIN AMERICA  
Argentina / Brasil  
The Philips West European Warranty applies  
within Andorra,Austria, Belgium, Cyprus,  
Denmark, France, Germany, Greece, Finland,  
Ireland, Italy, Liechtenstein, Luxembourg,  
Monaco, the Netherlands, Norway, Poland,  
Portugal, Sweden, Switzerland, Spain and the  
United Kingdom and only for monitors originally  
designed, manufactured, approved and/or  
authorized for usage within these countries.  
NORTH AMERICA  
Canada / USA  
PACIFIC  
Australia / New Zealand  
ASIA  
China / Hong Kong / Macau/ India / Indonesia  
/ Korea / Malaysia / Pakistan / Philippines /  
Singapore /Taiwan /Thailand /Vietnam  
Warranty coverage begins as from the day  
you buy your monitor and be serviced in case  
of defects provided for under the warranty  
coverage for a warranty period of 24 months  
for Philips C, E,T,V, and X models and for  
models B, P and S we give 36 months.Your  
original purchase document is your proof for  
the purchase day, so keep this carefully stored  
and available when a warranty service is  
AFRICA  
South Africa  
MIDDLE EAST  
United Arab Emirates/ Israel  
requested.  
38  
8. Customer care and warranty  
For the C,E,T,V and X models, your monitor  
will be picked-up at your address, repaired in  
our Certified Service Center and Return back  
to your address within 7 working days after it’s  
picked up. If no Repair can be fulfilled within 10  
working days after the unit is picked up then a  
replacement monitor of at least an equivalent  
monitor will be shipped to you.  
The swap monitor remains yours and Philips  
keeps the defective/original monitor. For the  
swap monitor the warranty period remains  
equal to that of your original monitor, being  
24 months as from the purchase date of your  
original monitor.  
vꢀ 5HSDLUVꢀRUꢀSURGXFWꢀPRGLILFDWLRQVꢀDQGꢀ  
alterations have been executed by unauthorized  
service organizations or persons;  
vꢀ 'DPDJHꢀLVꢀFDXVHGꢀE\ꢀDFFLGHQWVꢀLQFOXGLQJꢀEXWꢀ  
not limited to lightning, water or fire, misuse or  
neglect;  
vꢀ 5HFHSWLRQꢀSUREOHPVꢀFDXVHGꢀE\ꢀVLJQDOꢀ  
conditions or cable or antenna systems outside  
the unit;  
vꢀ 'HIHFWVꢀFDXVHGꢀE\ꢀDEXVHꢀRUꢀPLVXVHꢀRIꢀWKHꢀ  
monitor;  
vꢀ 3URGXFWꢀUHTXLUHVꢀPRGLILFDWLRQꢀRUꢀDGDSWDWLRQꢀ  
to enable it to comply with local or national  
technical standards, which apply in countries for  
which the product was not originally designed,  
manufactured, approved and/or authorized.  
Therefore always check whether a product can  
be used in a specific country.  
vꢀꢀ1RWHꢀWKDWꢀSURGXFWVꢀWKDWꢀDUHꢀQRWꢀRULJLQDOO\ꢀ  
designed, manufactured, approved and/or  
authorized for usage within the Philips countries,  
do not apply to the Philips F1rst Choice  
Warranty. In these cases the Philips global  
warranty terms are valid.  
For the B, P and S models, your monitor will be  
swapped by at least an equivalent monitor in  
case of defects provided for under the warranty  
coverage. Its Philips aim to exchange the swap  
unit within 48 hours after the request for  
service however for remote areas like Island or  
other geographically difficult to reach area, its  
Philips aim to have an exchange time within 72  
hours.  
The swap monitor remains yours and Philips  
keeps the defective/original monitor. For the  
swap monitor the warranty period remains  
equal to that of your original monitor, being  
36 months as from the purchase date of your  
original monitor.  
Just a click away  
In case of any problems, we advise you to read  
the operating instructions carefully or go to  
additional support.  
Just a phone call away  
What is excluded?  
In order to avoid unnecessary inconvenience,  
we advise you to read the operating instructions  
support website for additional support before  
contacting the Philips helpdesk.  
The Philips Warranty applies provided the  
product is handled properly for its intended use,  
in accordance with its operating instructions and  
upon presentation of the original invoice or cash  
receipt, indicating the date of purchase, dealer's  
name and model and production number of the  
product.  
To solve your problem quickly, please prepare  
the following details before contacting the  
Philips helpdesk:  
The Philips Warranty may not apply if:  
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way or made illegible;  
vꢀ 7KHꢀPRGHOꢀRUꢀSURGXFWLRQꢀQXPEHUꢀRQꢀWKHꢀ  
product has been altered, deleted, removed or  
made illegible;  
vꢀ 3KLOLSVꢀW\SHꢀQXPEHU  
vꢀ 3KLOLSVꢀVHULDOꢀQXPEHU  
vꢀ 3XUFKDVHꢀGDWHꢀꢄFRS\ꢀRIꢀSXUFKDVHꢀPD\ꢀEHꢀꢀ  
required)  
39  
8. Customer care and warranty  
vꢀ 3&ꢀHQYLURQPHQWꢀ3URFHVVRUꢅ  
o CPU and Graphic card name and driver  
version  
o Operating system  
o Application being used  
vꢀ 2WKHUꢀFDUGVꢀLQVWDOOHG  
Having the following information available will also help speed up the process:  
vꢀ <RXUꢀSURRIꢀRIꢀSXUFKDVHꢀLQGLFDWLQJꢅꢀGDWHꢀRIꢀSXUFKDVHꢆꢀGHDOHUꢀQDPHꢆꢀPRGHOꢀDQGꢀSURGXFWꢀVHULDOꢀQXPEHUꢂ  
vꢀ 7KHꢀIXOOꢀDGGUHVVꢀWRꢀZKLFKꢀWKHꢀIDXOW\ꢀPRQLWRUꢀKDVꢀWRꢀEHꢀFROOHFWHGꢀDQGꢀWKHꢀJRRGꢀPRGHOꢀVKRXOGꢀEHꢀ  
delivered.  
Philips' customer help desks are located worldwide.  
Or you can reach us via:  
Contact Information for West European region:  
Germany  
United Kingdom  
Ireland  
Spain  
Finland  
France  
Greece  
Italy  
Netherlands  
Denmark  
Norway  
Sweden  
Poland  
+49  
+44  
+353  
+34  
+358  
+33  
+30  
+39  
+31  
+45  
+47  
+46  
+48  
+43  
+32  
+352  
+351  
+41  
01803 386 853  
0207 949 0069  
01 601 1161  
902 888 785  
09 2290 1908  
082161 1658  
00800 3122 1223  
840 320 041  
0900 0400 063  
3525 8761  
0,09  
Local call tariff  
Local call tariff  
0,10  
Local call tariff  
0,09  
Free Of Charge  
0,08  
0,10  
Local call tariff  
Local call tariff  
Local call tariff  
Local call tariff  
2270 8250  
08 632 0016  
0223491505  
0810 000206  
078 250851  
26 84 30 00  
2 1359 1440  
02 2310 2116  
Austria  
0,07  
0,06  
Belgium  
Luxembourg  
Portugal  
Switzerland  
Local call tariff  
Local call tariff  
Local call tariff  
40  
8. Customer care and warranty  
Your Guarantee in Central and Eastern Europe  
The replacement monitor remains yours and  
Philips keeps the defective/original monitor. For  
the replacement monitor the warranty period  
remains equal to that of your original monitor.  
Dear Customer,  
Thank you for purchasing this Philips monitor.  
All Philips monitors are designed and  
manufactured to high standards and deliver high-  
quality performance, ease of use and ease of  
installation. Should you encounter any difficulties  
while installing or using this product, please  
contact the Philips helpdesk directly to benefit  
from your Philips Warranty conditions.This  
service warranty entitles you to get a solution  
depending on the model you purchased when  
your monitor turns out to be faulty or defective.  
What is excluded?  
The Philips guarantee applies provided the  
product is handled properly for its intended use,  
in accordance with its operating instructions and  
upon presentation of the original invoice or cash  
receipt, indicating the date of purchase, dealer's  
name and model and production number of the  
product.  
What is covered?  
The Philips guarantee may not apply if:  
vꢀꢀꢀꢀ7KHꢀGRFXPHQWVꢀKDYHꢀEHHQꢀDOWHUHGꢀLQꢀDQ\ꢀ  
way or made illegible;  
vꢀꢀꢀꢀ7KHꢀPRGHOꢀRUꢀSURGXFWLRQꢀQXPEHUꢀRQꢀWKHꢀ  
product has been altered, deleted, removed or  
made illegible;  
vꢀꢀꢀꢀꢀ5HSDLUVꢀRUꢀSURGXFWꢀPRGLILFDWLRQVꢀDQGꢀ  
alterations have been executed by unauthorized  
service organizations or  
This Philips Guarantee in Central and Eastern  
Europe applies within Czech Republic, Hungary,  
Russia, Slovakia, Slovenia, Turkey, Romania,  
Bulgaria, Ukraine, Baltic states, Serbia &  
Montenegro and Croatia and only for monitors  
originally designed, manufactured, approved and/  
or authorized for usage within these countries.  
Warranty coverage begins as from the day  
you buy your monitor and be serviced in case  
of defects provided for under the warranty  
coverage, for a warranty period of 24 months  
for Philips C, E,T,V, and X models and for  
models B, P and S we give 36 months.Your  
original purchase document is your proof for  
the purchase day, so keep this carefully stored  
and available when a warranty service is  
requested.  
persons;  
vꢀꢀꢀꢀꢀ'DPDJHꢀLVꢀFDXVHGꢀE\ꢀDFFLGHQWVꢀLQFOXGLQJꢀ  
but not limited to lightning, water or fire, misuse  
or neglect.  
vꢀꢀꢀꢀꢀ5HFHSWLRQꢀSUREOHPVꢀFDXVHGꢀE\ꢀVLJQDOꢀ  
conditions or cable or antenna systems outside  
the unit;  
vꢀꢀꢀꢀꢀ'HIHFWVꢀFDXVHGꢀE\ꢀDEXVHꢀRUꢀPLVXVHꢀRIꢀWKHꢀ  
monitor;  
vꢀꢀꢀꢀꢀ3URGXFWꢀUHTXLUHVꢀPRGLILFDWLRQꢀRUꢀDGDSWDWLRQꢀ  
to enable it to comply with local or national  
technical standards, which apply in countries for  
which the product was not originally designed,  
manufactured, approved and/or authorized.  
Therefore always check whether a product can  
be used in a specific country.  
Depending on your region you can deliver your  
monitor to the address of our Certified Service  
Center or your monitor will be picked-up at  
your address.After the monitor is repaired you  
can pick him up or it will be returned back to  
your address within 10 working days started  
when the defect units arrived in our service  
center.  
Please note that the product is not defective  
under this guarantee in the case where  
If no Repair can be fulfilled within 10 working  
days after the unit is picked up then a  
replacement monitor of at least an equivalent  
monitor will be given to you.  
modifications become necessary in order for  
the product to comply with local or national  
technical standards which apply in countries for  
which the product was not originally designed  
41  
8. Customer care and warranty  
and/or manufactured.Therefore always check  
whether a product can be used in a specific  
country.  
BULGARIA  
LAN Service  
140, Mimi Balkanska Str.  
Office centerTranslog  
1540 Sofia, Bulgaria  
Tel: +359 2 960 2360  
Just a click away  
In case of any problems, we advise you to  
read the operating instructions manual or your  
warranty card carefully or go to the www.  
philips.com/support website for additional  
support.  
CZECH REPUBLIC  
A-Support  
General Consumer Information Center  
800 100 697  
Just a phone call away  
You need to check your official warranty card  
delivered to you at your day of purchase for  
the nearest contact details of your authorized  
service contact.  
CROATIA  
Renoprom d.o.o.  
Ljubljanska 4,  
In case not available please check your country  
contact showing below.  
Sv. Nedjelja,10431  
Croatia  
Tel: +385 1 333 0974  
In order to avoid unnecessary inconvenience,  
we advise you to read the operating instructions  
carefully before contacting our dealers or  
Information Centers.  
ESTONIA  
FUJITSU SERVICES OU  
Akadeemia tee 21G  
EE-12618Tallinn  
In case your Philips product is not working  
correctly or is defective, please contact your  
Philips dealer or directly the Philips Service and  
Consumer Information Centers.  
Tel: +372 6519900  
HUNGARY  
Serware Szerviz  
Eastern Europe  
Vizimolnár u. 2-4  
HU - 1031 Budapest  
Tel: +36 1 2426331  
BELARUS  
IBA  
Profi Service Center Ltd.  
123 Kulso-Vaci Street,  
H-1044 Budapest (Europe Center)  
Hungary  
Tel: +36 1 814 8080  
Technical Center of JV IBA  
M. Bogdanovich str. 155  
BY - 220040 Minsk  
Tel: +375 17 217 33 86  
Service.BY  
Petrus Brovky st. 19 – 101-B  
220072, Minsk  
Belarus  
LATVIA  
ServiceNet LV  
Jelgavas iela 36  
LV - 1055 Riga,  
Tel: +371 7460399  
42  
8. Customer care and warranty  
LITHUANIA  
TURKEY  
ServiceNet LT  
Gaiziunu G. 3  
See warranty card for local support  
CentralTurkey:  
LT - 3009 KAUNAS  
Tel: +370 7400088  
Tecpro  
Telsizler Mah. 10  
Kagithana, Istanbul,Turkey  
Tel: +90 212 444 4 832  
ROMANIA  
UKRAINE  
Blue Ridge Int'l Computers SRL  
115, Mihai Eminescu St., Sector 2  
RO - 020074 Bucharest  
Tel: +40 21 2101969  
Comel  
Shevchenko street 32  
UA - 49030 Dnepropetrovsk  
Tel: +380 562320045  
www.csp-comel.com LLCTopaz Company  
SERBIA & MONTENEGRO  
KimTec d.o.o.  
Viline vode bb, Slobodna zona  
Beograd L12/3  
Topaz-Service Company,  
Mishina str. 3,  
Kiev  
11000 Belgrade  
Serbia  
Ukraine-03151  
Tel: +38 044 245 73 31  
Tel. +381 11 20 70 684  
In order to avoid unnecessary inconvenience,  
we advise you to read the operating instructions  
carefully before contacting your dealer. If you  
have questions which your dealer cannot  
answer or any related question please contact  
the Philips Consumer Information Centers or  
via:  
SLOVAKIA  
General Consumer Information Center  
0800004551  
Datalan Servisne Stredisko  
Puchovska 8  
SK - 831 06 Bratislava  
Tel: +421 2 49207155  
Latin America  
SLOVENIA  
PC HAND  
Brezovce 10  
SI - 1236Trzin  
Tel: +386 1 530 08 24  
TO GET WARRANTY SERVICE IN  
ARGENTINA and BRAZIL.  
Please contact Philips at:  
Brazil :  
Consumer care number : 0800-7254101  
E-mail address : [email protected]  
Monday to Friday:  
RUSSIA  
CPS  
8:00am - 8:00pm  
18, Shelepihinskaya nab.  
123290 Moscow  
Russia  
Argentina :  
Consumer care number : 0800 3330 856  
E-mail address : [email protected]  
Monday to Friday:  
Tel. +7(495)797 3434  
8:00am - 8:00pm  
43  
8. Customer care and warranty  
Sat.:9:00am–1:00pm  
BRAZIL  
Macau:  
Company : See ASP-BRZ  
Address : Rod.Anhanguera, Km 49 Pista Sul -  
Bairro:Terra Nova - Jundiaí/SP  
CEP 13210-877 – Brasil  
Tel: 55 11 4531-8438  
Company: Smart PixelsTechnology Ltd.  
Address: RUA DO PE.ANT ROLIZ NO.2H R/C  
+ SL(A) HONG FOK KOK, MACAU  
▇䭔㕙⼲⠊㸫匏⽣䭷Ѡ㰳+㟪  
Tel: (853)-0800-987  
Fax: (853)-2855-2228  
Service hours: Mon.To Fri.: 9:00am–6:00pm, Sat.:  
9:00am–1:00pm  
ARGENTINA  
Company : See ASP-ARG  
Address :Azopardo 1480  
(C1107ADZ) Cdad. de Buenos Aires  
Tel: 54 11 4103-4113  
China  
TO GET WARRANTY SERVICE IN CHINA.  
Please contact Philips at:  
Consumer care number : 4008 800 008  
E-mail address : philips_helpdesk@vavotelecom.  
com  
Pacific :ThreeYears Free Labor /ThreeYears  
Free Service on Parts  
Australia:  
7days: 8am - 6pm  
Company:AGOS NETWORK PTY LTD  
Address: 4/5 Dursley Road,Yenorra, NSW 2161,  
Australia  
Tel: 1300 360 386  
Fax: +61-2-80808147  
India:  
Company: REDINGTON INDIA LTD  
Address: SPL Guindy House, 95 Mount Road,  
Chennai 600032, India  
Tel: 1 800 425 6396  
SMS: PHILIPS to 56677  
Service hours: Mon.~Fri. 8:00am-7:30pm  
New Zealand:  
Service hours: Mon.~Fri. 9:00AM~5:30PM;  
Company:Visual Group Ltd.  
Address: 28 Walls Rd Penrose Auckland  
Phone: 0800 657447  
Fax: 09 5809607  
Service Hours: Mon.~Fri. 8:30am~5:30pm  
Indonesia:  
Company: PT. Gadingsari elektronika Prima  
Address: Kompleks Pinang 8, Jl. Ciputat raya No.  
8F, Pondok Pinang. Jakarta  
Tel: 62 21 75909053, 75909056, 7511530  
Fax: 62 21 7510982  
Service hours: Mon.~Fri. 8:30am~4:30pm; Sat.  
8:30am~2:00pm  
Asia (except for Korea) :ThreeYears Free Labor  
/ThreeYears Free Service on Parts  
Hong Kong:  
Company: Smart PixelsTechnology Ltd.  
Address: 9/F Wilson Logistics Center 24-28  
Coverage: Jakarta, Bekasi, Krawang, Bogor,  
Depok,Tangerang, Serpong, Serang  
Kung Kip Street Kwai Chung, N.T., Hong Kong.  
Tel: +852 2619 9639  
Fax: +852 2148 3123  
Service hours: Mon.To Fri.: 9:00am–6:00pm,  
44  
8. Customer care and warranty  
Additional service points:  
1.ASC MEDAN  
Address: JL.Kakap No.32G, Medan  
Phone: 62 61 4538920  
Coverage: Medan,Aceh, Pematang Siantar,  
Pakanbaru, Padang  
Phone: 603 7953 3370  
Philips Info Line: 1-800-880-180  
Fax: 603 7953 3338  
Service Hours: Mon.~Fri. 8:15am~5:15pm; Sat.  
9:00am~1:00pm  
2.ASCYOGYA  
Pakistan:  
Address: Jl.PembelaTanah Air No.15,Yogyakarta  
Phone: 62 274 564791  
Coverage:Yogyakarta, Solo, Semarang, Magelang  
Philips Consumer Service  
Address: Mubarak manzil, 39, Garden Road,  
Saddar, Karachi-74400  
Tel: (9221) 2737411-16  
Fax: (9221) 2721167  
3.ASC SURABAYA  
Address: HI-TECH Mall Lt.2 ,Blok C1-.12A  
Jl.Kusuma Bangsa 116-118, Surabaya  
Phone: 62 31 5353573  
Service hours: Mon.~Sat. 09:30am~1:00pm &  
2:00pm~5:30pm  
Coverage: Surabaya, Malang, Pasuruan,  
Bojonegoro, Kediri, Gersik  
Philippines:  
Company: Glee Electronics, Inc.  
Address: Unit 1103-1104 11FTheTaipan Place  
Bldg. F. Ortigas Center Pasig City  
Tel: (02) 633-4533 to 34 / (02) 637-6559 to 60  
Fax: (02) 6334563  
4.ASC BALI  
Address: Jl.Pulau Nusa Penida No.28 Denpasar-  
Bali  
Phone: 62 813 31821822  
Coverage: Denpasar, Kuta, Nusa Dua, Gianyar,  
Bedugul  
Service hours: Mon.~Fri. 8:00am~6:00pm  
5.ASC BANDUNG  
Address: Segitiga Mas Kosambi Blok G-9 Jl.Jend  
A.Yani ,Bandung  
Phone: 62 22 7237009  
Coverage: Bandung, Cirebon, Ciamis, Sukabumi  
Singapore:  
Company: Philips Electronics Singapore Pte Ltd  
(Philips Consumer Care Center)  
Address: 620A Lorong 1Toa Payoh,TP4 Building  
Level 1, Singapore 319762  
Tel: (65) 6882 3999  
Fax: (65) 62508037  
Service hours: Mon.~Fri. 9:00am~6:00pm; Sat.  
9:00am~1:00pm  
South Korea:  
Company: PCS One Korea Ltd.  
Address: 112-2, Banpo-dong, Seocho-ku, Seoul,  
137-040, Korea  
Call CenterTel: 080-600-6600  
Tel: 82 2 591 1528  
Taiwan:  
Fax: 82 2 595 9688  
Company: FETEC.CO  
Address: No.499, Ciwen Rd.,Taoyuan City,  
Service hours: Mon.~Fri. 9:00AM~ 6:00PM; Sat.  
9:00AM~1:00PM  
Malaysia:  
Company:After Market Solutions (CE) Sdn Bhd  
Address: Lot 6. Jalan 225/51A, 46100 Petaling  
Jaya, Selangor DE, Malaysia.  
45  
8. Customer care and warranty  
Taoyuan County 330,Taiwan  
Consumer Care: 0800-231-099  
Tel: (03)3169920  
District, Can tho City  
Tel: +84 5113.562666  
Fax: +84 5113.562662  
Fax: (03)3169930  
Service hours: Mon.~Fri. 8:30am~7:00pm  
Service hours: Mon.To Fri.: 8:00am-12:00pm,  
1:30pm-5:30pm; Sat.: 8:00am-12:00pm  
Africa  
South Africa:  
Company name: SylvaraTechnologies Pty Ltd  
Address: Ho Address Palm Springs Centre  
Christoffel RoadVan Riebeeck Park Kempton  
Park, South Africa  
Tel: 086 000 0888  
Fax: +2711 391 1060  
Service hours: Mon.~ Fri. 08:00am~05:00pm  
Thailand:  
Company:Axis Computer System Co., Ltd.  
Address: 1421 Soi Lardprao 94, SrivaraTown  
InTown Soi 3 Road,Wangthonglang, Bangkok  
10310Thailand  
Tel: (662) 934-5498  
Fax: (662) 934-5499  
E-mail: axis5@axiscomputer.co.th  
Service Hours: Mon.~Fri. 08:30am~05:30pm  
Vietnam:  
1. Ho Chi Minh City :  
Company: FPT Service Informatic Company Ltd.  
- Ho Chi Minh City Branch  
Address: 207/4 NguyenVanThu Street, District 1,  
HCM City  
Tel: +84 8 38248007  
Fax: +84 8 38248010  
Service hours: Mon.To Fri.: 8:00am–12:00pm,  
1:30pm–5:30pm; Sat.: 8:00am-12:00pm  
Middle East  
United Arab Emirates:  
Company:AL SHAHD COMPUTER L.L.C  
Address: P.O.BOX: 29024, DUBAI, UNITED  
ARAB EMIRATES  
TEL: 00971 4 2276525  
FAX: 00971 4 2276242  
Service hours: Sat.~Thur. 9:00am~1:00pm &  
4:00pm- 8:00pm  
Israel:  
2. Danang City :  
Company: Eastronics LTD  
Address: 13 Rozanis St. P.O.B. 39300,Tel Aviv  
61392 Israel  
Tel: 1-800-567000 call free in Israel; (972-50-  
8353722 after service hours until 20:00)  
Fax: 972-3-6458759  
Company: FPT Service Informatic Company Ltd.  
- Da nang Office  
Address: 336 Le Duan Street -Thanh Khe  
District - a Nang City  
Ĉ
Tel: 05113.562666; Fax: 05113.562662  
Tel: +84 511 3562666  
Service hours: Sun.~Thurs. 08:00 - 18:00  
Fax: +84 511 3562662  
Service hours: Mon.To Fri.: 8:00am-12:00pm,  
1:30pm–5:30pm; Sat.: 8:00am-12:00pm  
3. Can tho Province :  
Company: FPT Service Informatic Company Ltd.  
- CanTho Office  
Address: 71/4Tran Phu Street, Ninh Kieu  
46  
8. Customer care and warranty  
Your Philips F1rst ChoiceWarranty(USA)  
for all labor charges.  
All parts, including repaired and replaced parts,  
are covered only for the original warranty  
period. When the warranty on the original  
product expires, the warranty on all replaced  
and repaired products and parts also expires.  
Thank you for purchasing this Philips monitor.  
All Philips monitors are designed and  
manufactured to high standards and deliver  
high-quality performance, ease of use and  
ease of installation. Should you encounter any  
difficulties while installing or using this product,  
please contact Philips directly to benefit from  
your Philips F1rst Choice Warranty. This three-  
year service warranty entitles you to a swap  
model on-site within 48 hours of your call being  
received within the first year of purchase. If you  
have any problems with your monitor within the  
second or third year of purchase, we will repair  
it after it has been sent to the service provider  
at your expense and returned to you within five  
working days, free of charge.  
WHAT IS EXCLUDED?  
Your warranty does not cover:  
Labor charges for installation or setup of the  
product, adjustment of customer controls on  
the product, and installation or repair of antenna  
systems outside of the product.  
product repair and/or part replacement because  
of misuse, accident, unauthorized repair or other  
cause not within the control of Philips.  
reception problems caused by signal conditions  
or cable or antenna systems outside the unit.  
LIMITED WARRANTY (Computer Monitor)  
a product that requires modification or  
adaptation to enable it to operate in any  
country other than the country for which it  
was designed, manufactured, approved and/or  
authorized, or repair of products damaged by  
these modifications.  
access the Warranty Registration Card.  
Three Years Free Labor / Three Years Free  
Service on Parts / OneYear Exchange*  
incidental or consequential damages resulting  
from the product. (Some states do not allow  
the exclusion of incidental or consequential  
damages, so the above exclusion may not  
apply to you. This includes, but is not limited  
to, prerecorded material, whether copyrighted  
or not copyrighted.) the model or production  
number on the product has been altered,  
deleted, removed or made illegible.  
*Product will be exchanged with a new or  
renewed to original specifications unit within  
two business days for the first year.This product  
must be shipped in at your expense for service  
during years two and three.  
WHO IS COVERED?  
You must have proof of purchase to receive  
warranty service. A sales receipt or other  
document showing that you purchased the  
product is considered proof of purchase. Attach  
it to this owner's manual and keep both nearby.  
Where IS SERVICE AVAILABLE?  
Warranty service is available in all countries  
where the product is officially distributed  
by Philips. In countries where Philips does  
not distribute the product, the local Philips  
service organization will attempt to provide  
service (although there may be a delay if the  
appropriate spare parts and technical manual(s)  
are not readily available).  
WHAT IS COVERED?  
Warranty coverage begins the day you buy your  
product. For three years thereafter, all parts will  
be repaired or replaced, and labor is free. After  
three years from the day of purchase, you pay  
for the replacement or repair of all parts, and  
47  
8. Customer care and warranty  
Where CAN I GET MORE INFORMATION?  
REMEMBER... Please record the model and  
serial numbers found on the product below.  
For more information, contact the Philips  
Customer Care Center by calling (877) 835-  
1838 (U.S.A. customers only) or (919) 573-  
7855.  
MODEL #  
______________________________  
SERIAL #  
Before Requesting Service...  
_______________________________  
Please check your owner's manual before  
requesting service. Adjustments of the controls  
discussed there may save you a service call.  
TO GET WARRANTY SERVICE IN U.S.A.,  
PUERTO RICO OR U.S.VIRGIN ISLANDS...  
This warranty gives you specific legal rights.You  
may have other rights which vary from state/  
province to state/province.  
Before contacting Philips, please prepare the  
following details so we can solve your problem  
quickly.  
Contact the Philips Customer Care Center  
phone number listed below for product  
assistance and procedures for servicing:  
.
Philips type number  
.
.
Philips serial number  
Purchase date (copy of purchase may be  
Philips Customer Care Center  
(877) 835-1838 or (919) 573-7855  
required)  
PC environment Processor:  
CPU and Graphic card name and  
driver version  
(In U.S.A., Puerto Rico and U.S.Virgin Islands, all  
implied warranties, including implied warranties  
of merchantability and fitness for a particular  
purpose, are limited in duration to the duration  
of this express warranty. But, because some  
states do not allow limitations on how long an  
implied warranty may last, this limitation may  
not apply to you.)  
.
o
o
o
Operating system  
Application being used  
.
Other cards installed  
Having the following information available  
will also help speed up the process:  
Your proof of purchase indicating: date of  
.
TO GET WARRANTY SERVICE IN CANADA...  
purchase, dealer name, model and product  
serial number.  
Please contact Philips at:  
(800) 479-6696  
.
The full address to which the swap model  
should be delivered.  
Four years free parts and Four years free labor  
will be provided at Philips Canada depot or any  
one of its authorized service centers.  
Just a phone call away  
Philips’ customer help desks are located  
worldwide. Within the Canada you can contact  
Philips customer care Monday-Friday from 9:00  
AM-6:00 PM EasternTime (ET).  
For more information on this and more great  
Philips products visit our website at:  
(In Canada, this warranty is given in lieu of all  
other warranties. No other warranties are  
expressed or implied, including any implied  
warranties of merchantability or fitness for a  
particular purpose. Philips is not liable under  
any circumstances for any direct, indirect, special,  
incidental or consequential damages, howsoever  
incurred, even if notified of the possibility of  
such damages.)  
48  
8. Customer care and warranty  
Your International Guarantee  
Dear Customer,  
Please note that the product is not defective  
under this guarantee in the case where  
modifications become necessary in order for  
the product to comply with local or national  
technical standards which apply in countries for  
which the product was not originally designed  
and/or manufactured.  
Thank you for purchasing this Philips product  
which has been designed and manufactured to  
the highest quality standards.  
If, unfortunately, something should go wrong  
with this product Philips guarantees free of  
charge labor and replacement parts irrespective  
of the country where it is repaired during a  
period of 12 months from date of purchase.This  
international Philips guarantee complements the  
existing national guarantee obligations to you of  
dealers and Philips in the country of purchase  
and does not affect your statutory rights as a  
customer.  
Therefore always check whether a product can  
be used in a specific country.  
In case your Philips product is not working  
correctly or is defective, please contact your  
Philips dealer. In the event you require service  
whilst in another country a dealer address can  
be given to you by the Philips Consumer Help  
Desk in that country, the telephone and fax  
number of which can be found in the relevant  
part of this booklet.  
The Philips guarantee applies provided the  
product is handled properly for its intended use,  
in accordance with its operating instructions and  
upon presentation of the original invoice or cash  
receipt, indicating the date of purchase, dealer's  
name and model and production number of the  
product.  
In order to avoid unnecessary inconvenience,  
we advise you to read the operating instructions  
carefully before contacting your dealer. If you  
have questions which your dealer cannot  
answer or any related question please contact  
the Philips Consumer Information Centers or  
via:  
The Philips guarantee may not apply if:  
vꢀ WKHGRFXPHQWVKDYHEHHQDOWHUHGLQDQ\ꢀ  
way or made illegible;  
vꢀ WKHPRGHORUSURGXFWLRQQXPEHURQWKHꢀ  
product has been altered, deleted, removed or  
made illegible;  
vꢀ UHSDLUVꢀ RUꢀ SURGXFWꢀ PRGLILFDWLRQVꢀ DQGꢀ  
alterations have been executed by unauthorized  
service organizations or persons;  
vꢀ GDPDJHꢀLVꢀFDXVHGꢀE\ꢀDFFLGHQWVꢀLQFOXGLQJꢀEXWꢀ  
not limited to lightning, water or fire, misuse or  
neglect.  
49  
9.Troubleshooting & FAQs  
AUTO button doesn't function.  
9. Troubleshooting & FAQs  
vꢀ The auto function is applicable only in  
VGA-Analog mode. If the result is not  
satisfactory, you can do manual adjustments  
via the OSD menu.  
9.1 Troubleshooting  
This page deals with problems that can be  
corrected by a user. If the problem still persists  
after you have tried these solutions, contact  
Philips customer service representative.  
Note  
The Auto Function is not applicable in DVI-  
Digital mode as it is not necessary.  
Visible signs of smoke or sparks.  
Common Problems  
vꢀ Do not perform any troubleshooting steps.  
No Picture (Power LED not lit.)  
vꢀ Disconnect the monitor from mains power  
vꢀ Make sure the power cord is plugged into  
the power outlet and into the back of the  
monitor.  
source immediately for safety.  
vꢀ Contact with Philips customer service  
representative immediately.  
vꢀ First, ensure that the power button on the  
front of the monitor is in the OFF position,  
then press it to the ON position.  
Imaging Problems  
Image is not centered.  
No Picture (Power LED isWhite.)  
vꢀ Adjust the image position using the “Auto”  
function in OSD Main Controls.  
vꢀ Make sure the computer is turned on.  
vꢀ Adjust the image position using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only inVGA mode.  
vꢀ Make sure the signal cable is properly  
connected to your computer.  
vꢀ Make sure the monitor cable has no bent  
pins on the connect side. If yes, repair or  
replace the cable.  
Image vibrates on the screen.  
vꢀ Check that the signal cable is properly  
securely connected to the graphics board  
or PC.  
vꢀ The Energy Saving feature may be activated.  
Screen says  
Vertical flicker appears.  
Attention  
Check cable connection  
vꢀ Make sure the monitor cable is properly  
connected to your computer. (Also refer to  
the Quick Start Guide).  
vꢀ Check to see if the monitor cable has bent  
pins.  
vꢀ Make sure the computer is turned on.  
50  
9.Troubleshooting & FAQs  
vꢀ Adjust the image using the “Auto” function  
vꢀ Always activate a moving screen saver  
program when you leave your monitor  
unattended.  
in OSD Main Controls.  
vꢀ Eliminate the vertical bars using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only inVGA mode.  
vꢀ Always activate a periodic screen refresh  
application if your Monitor will display  
unchanging static content.  
Horizontal flicker appears.  
vꢀ Severe “burn-in” or “after-image” or “ghost  
image” symptoms will not disappear and  
cannot be repaired.The damage mentioned  
above is not covered under your warranty.  
Image appears distorted.Text is fuzzy or  
blurred.  
vꢀ Adjust the image using the “Auto” function  
in OSD Main Controls.  
vꢀ Set the PC’s display resolution to the same  
mode as monitor’s recommended screen  
native resolution.  
vꢀ Eliminate the vertical bars using the Phase/  
Clock of Setup in OSD Main Controls. It is  
valid only inVGA mode.  
Green, red, blue, dark, and white dots appears  
on the screen.  
Image appears blurred, indistinct or too dark.  
vꢀ Adjust the contrast and brightness on  
vꢀ The remaining dots are normal  
characteristic of the liquid crystal used in  
today’s technology, Please refer the pixel  
policy for more detail.  
On-Screen Display.  
An "after-image", "burn-in" or "ghost image"  
remains after the power has been turned off.  
vꢀ Uninterrupted display of still or static  
images over an extended period may cause  
"burn in", also known as "after-imaging "  
or "ghost imaging", on your screen. "Burn-  
in", "after-imaging", or "ghost imaging" is a  
well-known phenomenon in Monitor panel  
technology. In most cases, the "burned in"  
or "after-imaging" or "ghost imaging" will  
disappear gradually over a period of time  
after the power has been switched off.  
The "power on" light is too strong and is  
disturbing.  
vꢀ You can adjust “power on” light using the  
power LED Setup in OSD main Controls.  
For further assistance, refer to the Consumer  
Information Centers list and contact Philips  
customer service representative.  
51  
9.Troubleshooting & FAQs  
Ans.: It might be your graphic adaptor is not  
compatible with the SmartControl  
Premium. If your graphic adaptor is one  
of the above mentioned brands, try to  
download the most updated graphic  
adaptor driver from corresponding  
companies’ web site. Install the driver.  
Remove SmartControl Premium, and  
re-install it once more.  
9.2 SmartControl Premium FAQs  
Q1.  
I change the monitor on a PC to a  
different one and the SmartControl  
Premium becomes un-usable, what do  
I do?  
Ans.: Restart your PC and see if  
SmartControl Premium can work.  
Otherwise, you will need to remove  
and re-install SmartControl Premium to  
ensure proper driver is installed.  
If it is still not working, we are sorry that  
the graphic adaptor is not supported.  
Please visit Philips website and check  
if an updated SmartControl Premium  
driver is available.  
Q2.  
The SmartControl Premium functions  
worked well before, but it does not  
work anymore, what can I do?  
Q4.  
When I click on Product Information,  
only partial information is shown, what  
happened?  
Ans.: If the following actions were executed,  
the monitor driver may need to be re-  
installed.  
Ans.: It might be your graphic card adaptor  
driver is not the most updated  
vꢀ Changed video graphic adapter to another  
one  
version which fully supporting DDC/  
CI interface. Please try to download  
the most updated graphic adaptor  
driver from corresponding companies’  
web site. Install the driver. Remove  
SmartControl Premium and re-install it  
once more.  
vꢀ Updated video driver  
vꢀ Activities on OS, such as service pack or  
patch  
vꢀ Run Windows Update and updated  
monitor and/or video driver  
vꢀ Windows was booted with the monitor  
power off or disconnected.  
Attention  
vꢀ To find out, please right click My Computer  
and click on Properties->Hardware->  
Device Manager.  
Theft mode enabled  
vꢀ If you see "Plug and Play Monitor" shows  
under Monitor, then you need to re-install.  
Simply remove SmartControl Premium and  
re-install it.  
Q5.  
I forgot my PIN forTheft Deterrence  
Function. How can I do?  
Ans.: Philips Service center has a right to  
ask for legitimate identification and  
authorization, in order to establish  
ownership of the monitor.  
Q3.  
After installing SmartControl Premium,  
when clicking on SmartControl  
Premium tab, nothing shows up after a  
while or a failure message shows, what  
happened?  
52  
9.Troubleshooting & FAQs  
package. Monitor drivers (.inf and .icm  
files) will be installed automatically.  
9.3 General FAQs  
Q1:  
When I install my monitor what should  
I do if the screen shows 'Cannot  
display this video mode'?  
Q4:  
How do I adjust the resolution?  
Ans.: Your video card/graphic driver and  
monitor together determine the  
available resolutions.You can select the  
desired resolution under Windows®  
Control Panel with the "Display  
properties".  
Ans.: Recommended resolution for this  
monitor: 1920 x 1080 @60Hz.  
vꢀ Unplug all cables, then connect your PC to  
the monitor that you used previously.  
vꢀ In the Windows Start Menu, select Settings/  
Control Panel. In the Control Panel  
Window, select the Display icon. Inside the  
Display Control Panel, select the 'Settings'  
tab. Under the setting tab, in box labeled  
'desktop area', move the sidebar to 1920 x  
1080 pixels.  
Q5:  
What if I get lost when I am making  
monitor adjustments via OSD?  
Ans.: Simply press the OK button, then select  
'Reset' to recall all of the original factory  
settings.  
Q6:  
Is the LCD screen resistant to  
scratches?  
vꢀ Open 'Advanced Properties' and set the  
Refresh Rate to 60Hz, then click OK.  
Ans.: In general it is recommended that  
the panel surface is not subjected to  
excessive shocks and is protected from  
sharp or blunt objects.When handling  
the monitor, make sure that there is  
no pressure or force applied to the  
panel surface side.This may affect your  
warranty conditions.  
vꢀ Restart your computer and repeat step 2  
and 3 to verify that your PC is set at 1920  
x 1080 @60Hz.  
vꢀ Shut down your computer, disconnect your  
old monitor and reconnect your Philips  
Monitor.  
vꢀ Turn on your monitor and then turn on  
your PC.  
Q7:  
How should I clean the LCD surface?  
Q2:  
What is the recommended refresh  
rate for Monitor?  
Ans.: For normal cleaning, use a clean, soft  
cloth. For extensive cleaning, please use  
isopropyl alcohol. Do not use other  
solvents such as ethyl alcohol, ethanol,  
acetone, hexane, etc.  
Ans.: Recommended refresh rate in Monitors  
is 60Hz, In case of any disturbance on  
screen, you can set it up to 75Hz to see  
if that removes the disturbance.  
Q8:  
Can I change the color setting of my  
monitor?  
Q3:  
What are the .inf and .icm files on the  
CD-ROM? How do I install the drivers  
(.inf and .icm)?  
Ans.: Yes, you can change your color setting  
through OSD control as the following  
procedures:  
Ans.: These are the driver files for your  
monitor. Follow the instructions in your  
user manual to install the drivers.Your  
computer may ask you for monitor  
drivers (.inf and .icm files) or a driver  
disk when you first install your monitor.  
Follow the instructions to insert the (  
companion CD-ROM) included in this  
vꢀ Press "OK" to show the OSD (On  
Screen Display) menu  
vꢀ Press "Down Arrow" to select the  
option "Color" then press "OK" to  
enter color setting, there are three  
settings as below.  
53  
9.Troubleshooting & FAQs  
1. ColorTemperature;The six settings are  
5000K, 6500K, 7500K, 8200K, 9300K and  
11500K.With settings in the 5000K range  
the panel appears ‘warm,' with a red-white  
color tone, while a 11500K temperature  
yields ‘cool, blue-white toning."  
Q11: What is Image Sticking, or Image Burn-  
in, or After Image, or Ghost Image in  
Monitor panels?  
Ans.: Uninterrupted display of still or static  
images over an extended period  
may cause "burn in", also known as  
"after-imaging" or "ghost imaging",  
on your screen. "Burn-in", "after-  
imaging", or "ghost imaging" is a well-  
known phenomenon in Monitor panel  
technology. In most cases, the "burned  
in" or "atter-imaging" or "ghost imaging"  
will disappear gradually over a period of  
time after the power has been switched  
off.  
2. sRGB; this is a standard setting for ensuring  
correct exchange of colors between  
different device (e.g. digital cameras,  
monitors, printers, scanners, etc)  
3. User Define; the user can choose his/her  
preference color setting by adjusting red,  
green blue color.  
Note:  
A measurement of the color of light radiated  
by an object while it is being heated.This  
measurement is expressed in terms of  
absolute scale, (degrees Kelvin). Lower Kevin  
temperatures such as 2004K are red; higher  
temperatures such as 9300K are blue. Neutral  
temperature is white, at 6504K.  
Always activate a moving screen saver  
program when you leave your monitor  
unattended.  
Always activate a periodic screen  
refresh application if your Monitor will  
display unchanging static content.  
Warning  
Q9:  
Can I connect my Monitor to any PC,  
workstation or Mac?  
Severe"burn-in" or "after-image" or "ghost image"  
symptoms will not disappear and cannot be  
repaired.The damage mentioned above is not  
covered under your warranty.  
Ans.: Yes.All Philips Monitors are fully  
compatible with standard PCs, Macs  
and workstations.You may need a cable  
adapter to connect the monitor to  
your Mac system. Please contact your  
Philips sales representative for more  
information.  
Q12: Why is my Display not showing  
sharp text, and is displaying jagged  
characters?  
Ans.: Your Monitor works best at its native  
resolution of 1920 x 1080 @60Hz. For  
best display please use this resolution.  
Q10: Are Philips Monitors Plug-and- Play?  
Ans.: Yes, the monitors are Plug-and-Play  
compatible with Windows 7/Vista/XP/  
NT, Mac OSX, Linux  
54  
2011 © Koninklijke Philips Electronics N.V. All rights reserved.  
Philips and the Philips Shield Emblem are registered trademarks of  
Koninklijke Philips Electronics N.V. and are used under license from  
Koninklijke Philips Electronics N.V.  
Specifcations are subject to change without notice.  
Version: M3221BE1T  
55  

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