User Guide for the
Polycom® SoundPoint IP® 550 Phone
SIP 3.1
August, 2008 Edition
1725-12500-001 Rev. D
SIP 3.1
About This Guide
Thank you for choosing the SoundPoint IP 550 , a full-duplex, hands-free SIP
desktop phone. This unit provides business telephony features and functions
such as multiple call appearances, call hold, transfer, and conference over an
IP network.
This guide provides everything you need to quickly use your new phone. Be
sure to verify with your system administrator that your network is prepared
for configuring your SoundPoint IP 550 phone. As well, be sure to read the
Parts List and Regulatory Notices sections in this guide before you set up and
use the SoundPoint IP 550 phone. You can also find this information at
Changes to This Guide
The following section is new for this edition:
•
Major updates have occurred to the following sections since the previous
edition:
•
•
•
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User Guide SoundPoint IP 550 Phone
iv
Contents
Changes to This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . –iii
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–1
Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2
Attaching the Base . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–6
Configuring Basic Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–2
Selecting the Ring Type . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–7
Muting the Microphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Adjusting the Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–10
Managing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–11
Editing Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–15
Deleting Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
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User Guide SoundPoint IP 550 Phone
Placing Calls to Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–16
Managing Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–19
Diverting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–20
Supporting Shared Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–23
Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–1
Placing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2
Ending Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–7
Redialing Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Placing Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8
Joining Conferences . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–15
Ending Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Transferring Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16
Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–18
Enabling Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–21
Assigning Speed Dial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–22
Using Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–24
Desktop Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Multiple Call Appearances . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1
Using Buddy Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Presence Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Managing Buddies . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–6
vi
Contents
Restarting Your Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–8
Access to Screens and Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–4
Calling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–5
Testing Phone Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–8
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User Guide SoundPoint IP 550 Phone
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1
Getting Started with Your
SoundPoint® IP 550 Desktop Phone
This chapter provides basic installation instructions and information for
obtaining the best performance with the SoundPoint IP 550 desktop phone.
The SoundPoint IP 550 provides a powerful, yet flexible IP communications
solution, delivering excellent voice quality. The high-resolution graphic
display supplies content for call information, multiple languages, directory
access, and system status. The SoundPoint IP 550 supports advanced
functionality, including multiple call and flexible line appearances, HTTPS
secure provisioning, presence, custom ring tones, local conferencing,
applications, and Polycom® HD™ Voice technology.
This chapter contains:
•
•
•
•
•
If you require additional information or assistance with your new phone,
contact your system administrator.
1 - 1
Getting Started with Your SoundPoint® IP 550 Desktop Phone
•
Network / Power Cable
•
Quick Start Guide and registration card
Check this list before installation to ensure that you have received each item.
If you are missing any items, contact your system administrator.
Assembling Your SoundPoint® IP 550 Desktop Phone
This section describes how to assemble your SoundPoint IP 550 phone:
•
•
•
Connect network and power source
Connect handset and headset (optional)
Attach phone base
If your phone is already assembled, go directly to Features of Your
You have two options for network and power source connections. Your
system administrator will advise you on which one to use.
You can use one of the following methods:
•
•
AC power
Power over Ethernet (PoE)
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User Guide SoundPoint IP 550 Phone
AC Power
To connect the AC power:
1. Connect the supplied network cable between the LAN jack on the phone
and the LAN port on the wall or hub/switch device port.
2. Connect the DC plug on the power adapter to the DC 24V jack marked on
the phone.
3. Connect the country-specific AC cord to the power adapter.
Power
Adapter
(24V DC)
PC Connection
(optional)
Network
Port
Power over Ethernet
Using a regular CAT5 cable (optional accessory from Polycom), the phone can
be powered from a PoE (IEEE 802.3af) compliant switch or hub.
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Getting Started with Your SoundPoint® IP 550 Desktop Phone
To connect the PoE:
•
Plug the supplied network cable between the LAN jack on the phone and
an available power and data port on the in-line power switch.
PC Connection
(optional)
IEEE 802.3af compliant
PoE Hub/Switch
(terminal or middpan)
Connecting the Handset and Optional Headset
To connect the handset and optional headset:
1. Connect the short straight end of the phone cord to the handset and the
corresponding longer straight end of the cord to the handset jack on the
back of the phone.
2. Connect the headset (optional) to the headset jack on the back of the
phone.
Headset
(optional)
Handset
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User Guide SoundPoint IP 550 Phone
enter “Headset Compatibility List” in the Knowledge Base text box.
Attaching the Base
The phone base can be attached to the SoundPoint IP 550 in one of two ways:
•
•
As a desk mount
As a wall mount
To attach the base as a desk mount:
1. Place all cords in the recessed area above the modular jacks.
2. Align the two protrusions on the bracket with their corresponding holes
in the phone.
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Getting Started with Your SoundPoint® IP 550 Desktop Phone
3. Snap them together to lock the base to the phone.
To attach the base as a wall mount:
1. Place all cords in the recessed area above the modular jacks.
2. On the back of the phone, remove the key located behind the hookswitch
and reposition it so that the end tab (at a 450 angle) is facing up.
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User Guide SoundPoint IP 550 Phone
3. With mounting tab of the base unit facing up, fasten the base unit to the
wall mount using wall anchors (not included).
The wall mount is not included in SoundPoint IP 550 package. Contact your system
administrator if you require one.
Note
Registering Your SoundPoint® IP 550 Desktop Phone
Generally, your phone will be deployed with multiple other phones. In this
case, your system administrator will configure the phone parameters
beforehand, so that after you set up your phone, the phone will be registered
and ready to use.
If your phone is not part of a large phone deployment, your phone may not be
registered after you set it up. Before you use your phone, you or your system
register your phone after you install it, refer to “Quick Tip 44011: Registering
Standalone SoundPoint IP and SoundStation IP Phones” at
http://www.polycom.com/usa/en/support/voice/soundpoint_ip/VoIP_T
echnical_Bulletins_pub.html .
1 - 8
Getting Started with Your SoundPoint® IP 550 Desktop Phone
Features of Your SoundPoint® IP 550 Desktop Phone
The features of your SoundPoint IP 550 phone are:
Item
Description
1
2
Message Waiting
Indicator
Alert for voice and text (instant)
messages.
Arrow Keys
Scroll through displayed information.
Select a field of displayed data.
Delete displayed data.
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User Guide SoundPoint IP 550 Phone
Item
Description
3
Feature Keys
Access important features using
these keys.
Access to local directories and call
lists.
Access to special applications
(contact system administrator).
Allows connection with multiple other
parties for a conference.
Transfer of current call to third party.
Dials most recently dialed party.
Access local (your phone) and global
(your organization) features.
Access and manage text and voice
messages.
Cancels ringing and directs incoming
calls to your voice mail (if supported).
4
5
Microphone Mute
Headset
Mutes audio transmission locally
during calls and conferences.
Allows you to place and receive calls
through an optionally connected
headset.
6
7
Allows for hands-free communication
during calls.
Speakerphone
Hands-free Microphone
Picks up audio during hands-free
calls. Place your phone on a hard, flat
surface for best results.
8
9
Volume Keys
Dial Pad
Adjusts the volume of the handset,
headset, speaker, and ringer.
Provides the 10 digits, the alphabetic
characters, and special characters
available in context-sensitive
applications.
10
Holds an active call or resumes a
held call.
Hold
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Getting Started with Your SoundPoint® IP 550 Desktop Phone
Item
Description
11
12
Speaker
For ringer and hands-free audio
output.
Soft Keys
These keys are automatically labeled
to identify their context-sensitive
functions.
13
Graphic Display
Shows information about calls,
messages, soft keys, time, date, and
other relevant data.
•
Caller display information—first
party, second party, number of
calls
•
Information display line (in order
of precedence highest to lowest)
• Popup text (for example,
network errors)
• Do Not Disturb text
• Missed call text or second
incoming caller display
• Prompt text (for example, “Enter
number”)
• Time and date text (if idle
display is not used for time/date
display)
Associated line icons are described in
the following table.
14
15
Line/Speed Dial Key
Line Indicators
Use these keys to activate up to four
lines or speed dials that can be
assigned to your phone.
Individual multi-color LEDs display
the dynamic call state and remote
user status (busy lamp field (BLF)
and presence). The mapping is:
•
•
•
Solid green—An active call is in
progress.
Fast flashing green—There is an
incoming (ringing) call.
Flashing green—The call is held
by the other party.
•
•
Flashing red—The call is on hold.
Solid red—The line is busy
remotely (shared lines)
16
Hookswitch
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User Guide SoundPoint IP 550 Phone
Icons associated with the line keys appear on the graphic display and
represent:
Icon
Description
Registered line (solid)
Registered shared line
Unregistered line (outline)
Voice mail/Text messages
Speed dial
Ringing
Call in progress with HD Voice
Call in progress
Call Forward
Do Not Disturb
Conference
Presence/Busy Lamp Field (BLF)
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Getting Started with Your SoundPoint® IP 550 Desktop Phone
Before You Use Your SoundPoint® IP 550 Desktop Phone
The background and key colors that appear on your SoundPoint IP 550 phone may
differ from the screenshots that appear in this user guide.
Note
Using the Navigation Keys
To help you navigate menus and enter data, use these tips:
•
•
To scroll through lists, use
and
or hold down
and
.
Press the * key to page up. Press the # key to page down. Use these
shortcuts when lists appear on more than one page.
•
To move one level down and one level up when menus have submenus,
use
and
.
•
To exit from any menu, press
.
•
•
To exit from any directory, press
.
Use the dial pad keys to navigate through and make selections in
numbered menu lists.
•
To enter text using the dial pad, press the number keys one or more times.
For example, for ‘A’ press 2 and for ‘C’ press 222. When in text entry mode,
the title will show whether keys will generate digits (1), upper-case (A), or
lower-case (a) characters— use the 1/A/a soft key to change—and whether
keys will generate ASCII, Latin, Cyrillic, Katakana, or Unicode
characters—use the Encoding soft key to change.
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User Guide SoundPoint IP 550 Phone
1 - 14
2
Customizing Your SoundPoint® IP
550 Desktop Phone
You can customize your SoundPoint IP 550 desktop phone by adjusting the
setting for time and date, display contrast, and ring type, for example. You can
add contacts to the phone’s directory manually or from call lists. You can
handle incoming calls from different contacts in different ways.
This chapter provides basic operating instructions for customizing your
SoundPoint IP 550 phone. This chapter contains:
•
•
•
•
Some customizations of your SoundPoint IP 550 phone are performed by your
system administrator. These include:
•
•
•
To read about the phone’s basic features, refer to Using the Basic Features of
phone’s advanced features, refer to Using the Advanced Features of Your
If you require additional information or assistance with your new phone,
contact your system administrator.
2 - 1
User Guide SoundPoint IP 550 Phone
Configuring Basic Settings
You can configure the following basic settings through use of
:
•
•
•
•
•
•
•
•
Appearance of the time and date
Display contrast
Backlight intensity
Headset Memory Mode
Headset hookswitch selection
Ring type
Language support (localization)
Background pattern
You can mute the microphone and adjust the volume using separate keys.
Changing the Appearance of Time and Date
The time and date appears on the graphic display of the SoundPoint IP 550
phone. If the phone cannot obtain a time and date from the call server, the
display will flash. Contact your system administrator if either the time or date
is incorrect.
You can select from various formats for the time and date display. Select and
set options that are right for you. You can also disable the time and date
display, so the time and date do not display on the phone screen.
To configure the time and date formats:
1. Press
.
2. Select Settings > Basic > Preferences > Time & Date.
3. Select from Clock Date, Clock Time, Clock Order, or Enable/Disable.
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Customizing Your SoundPoint® IP 550 Desktop Phone
4. Using
selections.
and
, scroll through the options under each of these
5. Press the Select soft key to confirm your choice.
The following figure shows the Clock Time menu.
6. Press
to return to the idle display.
Changing the Display Contrast
To adjust the contrast on the display to a comfortable level:
1. Press
.
2. Select Settings > Basic > Contrast.
3. Press the Up or Down soft keys to increase or decrease the display
contrast.
You can also use the volume keys to increase or decrease the diplay contrast.
Note
4. Press the Ok or Cancel soft keys to accept or cancel changes.
5. Press
to return to the idle display.
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User Guide SoundPoint IP 550 Phone
Changing the Backlight Intensity
Backlight intensity on the SoundPoint IP 550 phone has three components:
Backlight On
Backlight Idle
Maximum Intensity
•
•
•
You can modify the Backlight On intensity and the Backlight Idle intensity
separately. You can select high, medium, low, and off levels for both.
When you modify the Maximum Intensity, you are modifying the entire
backlight intensity scale. For example, if you decrease the Maximum Intensity,
the low, medium, and high values for both Backlight On intensity and the
Backlight Idle intensity decrease.
The Backlight On intensity applies for the following events:
•
•
•
•
•
Any key press
Hookswitch release
Incoming calls
Ending a call, holding a call, resuming a call by the other party
A voice or instant message received
If you do not press any keys on the phone after 20 seconds of the backlight
turning on, the backlight dims (or changes) to medium in the following cases:
•
•
•
•
•
A call is in progress
A call is on hold
There is an incoming call (ringing)
There is an outgoing call (ringing back)
Any menu shows on the display
In all other cases, the Backlight Idle intensity applies.
To modify the backlight intensity:
1. Press
.
2. Select Settings > Basic > Backlight Intensity.
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Customizing Your SoundPoint® IP 550 Desktop Phone
3. Select Backlight On Intensity.
4. Use
or
to select high, medium, low, or off, and then press the
Select soft key.
The default level is medium.
5. Select Backlight Idle Intensity.
6. Use
or
to select high, medium, low, or off, and then press the
Select soft key.
The default level is low.
7. Select Maximum Intensity.
8. Press the Up or Down soft keys to increase or decrease the backlight
intensity.
9. Press the Ok or Cancel soft keys to accept or cancel changes.
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User Guide SoundPoint IP 550 Phone
10. Press
to return to the idle display.
Enabling the Headset Memory Mode
This feature is especially useful for permanent or full-time headset users.
To permanently enable the Headset Memory Mode:
1. Press
.
2. Select Settings > Basic > Preferences > Headset... > Headset Memory...
3. Use
or
to select Enabled, and then press the Select soft key.
4. Press
to return to the idle display.
Repeat steps 1 to 4 to select Disabled and turn Headset Memory Mode off.
To activate Headset Memory Mode:
>> Press
twice.
The flashing headset icon on the graphic display or a flashing headset key
indicates that the headset mode is activated. Pressing
Answer soft key to receive a call will now connect to your headset
automatically.
or the
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Customizing Your SoundPoint® IP 550 Desktop Phone
Selecting the Correct Headset for Electronic Hookswitch
This feature allows you to answer your phone when you are using a headset.
enter “Headset Compatibility List” in the Knowledge Base text box or contact your
system administrator.
To select a headset that supports electronic hookswitch:
1. Press
.
2. Select Settings > Basic > Preferences > Headset > Analog Headset
Mode.
3. Use
or
to select your headset, and then press the Select soft
key.
4. Press
to return to the idle display.
Selecting the Ring Type
You can select different ring types to distinguish lines or to distinguish your
phone from your neighbor’s phone.
To change the incoming ring type:
1. Press
.
2. Select Settings > Basic > Ring Type.
3. (Optional.) If multiple lines are configured on your phone, first select the
line to change from the list using the
and
.
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User Guide SoundPoint IP 550 Phone
4. Use
and
to select the desired ring type.
To hear the selected ring type, press the Play soft key.
5. Press the Select soft key to change to the selected ring type.
6. Press
to return to the idle display.
If you configure your SoundPoint IP 550 phone with a silent ring, press the flashing
Line key or the Answer soft key to answer the call. If your handset is off hook, the
call is routed to the handset. If your handset is on hook, the call is routed to the
speaker.
Note
Changing the Language
Many languages are supported by the SoundPoint IP 550 phone.
To change the language:
1. Press
2. Select Settings > Basic > Preferences > Language.
3. Use and to highlight the language you want.
.
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Customizing Your SoundPoint® IP 550 Desktop Phone
4. Press the Select soft key.
Text that appears on the graphic display will change to the language of
your choice.
5. Press
to return to the idle display.
Chaning the Graphic Display Background
You can change the picture or design design that appears on the graphic
display. A default background displays when the phone starts up (shown
below). For more information on selections, contact your system
administrator.
To change the graphic display background:
1. Press
.
2. Select Settings > Basic > Preferences > Backgrounds.
3. Use
and
to highlight the background you want.
4. Press the Select soft key.
5. Press to return to the idle display.
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User Guide SoundPoint IP 550 Phone
Muting the Microphone
During a call, press
. The Message Waiting Indicator turns red and a
microphone on the screen indicates that the other party (or parties) cannot
hear you.
Microphone Mute applies to all modes: Handset, Headset, and Hands-free
Speakerphone. You can still hear all other parties while mute is enabled.
To turn off Microphone Mute, press
again.
Adjusting the Volume
Press
to adjust receiver volume during a call. Pressing
these keys in the idle state adjusts the ringer volume.
To conform to regulatory requirements, handset and headset volume will return to a
preset level after each call, but your system administrator can change this.
Hands-free Speakerphone volume settings will be maintained across calls.
Note
Managing Call Lists
Your phone maintains local lists of missed, received, and placed calls. Each list
contains 100 entries.
Press
followed by Call Lists > Missed Calls, Received Calls, or
Placed Calls. The following shows a Placed Calls list.
Manage the call list by doing the following:
•
•
•
To edit the phone number, press the Edit soft key.
To return the call, press the Dial soft key.
To view information about the call, press the More soft key followed by
the Info soft key.
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Customizing Your SoundPoint® IP 550 Desktop Phone
•
•
To store the contact in the Contact Directory, press the More soft key
followed by the Save soft key.
To delete the call from the list, press the More soft key followed by the
Clear soft key.
Press
to return to the idle display.
Press the Right arrow key from the idle display to access the Placed Calls list.
Press the Left arrow key from the idle display to access the Received Calls list.
Press the Down arrow from the idle display to access the Missed Calls list. You can
use these shortcuts while placing calls or performing transferring and conferencing
functions.
Note
Note
You can manually clear all call lists. They are automatically cleared when you
restart the phone.
Managing Contacts
You can store a large number of contacts in your phone's directory. Contact
your system administrator for the exact number.
You can dial or search for a contact in this directory. You may be able to add,
edit, and delete contacts.
You may have read access to portions of your corporate directory through
your phone. The contacts that you can see are determined by your system
administrator. You can add contacts from the corporate directory to your local
contact directory.
2 - 11
User Guide SoundPoint IP 550 Phone
Adding Contacts
You can add contacts to your contact directory:
•
•
•
Manually
From a call list
From your corporate directory
Adding Contacts Manually
To add a contact to the local contact directory manually:
1. Press
.
2. Select Contact Directory.
3. Press the More soft key.
4. Press the Add soft key.
5. Enter first and/or last name of the contact from the keypad.
Use the 1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes.
Use the Encoding soft key to access special characters in other languages.
6. Enter a contact number.
This is a required field and it must be unique (not already in the directory).
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Customizing Your SoundPoint® IP 550 Desktop Phone
7. (Optional.) Change the Speed Dial Index.
It is automatically assigned to the next available index value.
Valid speed dial index values are from 1 to 9999. If you enter a speed dial
index that already, “Speed dial index already exists” appears. If you enter
an invalid value, “Speed dial index invalid” appears.
For more information, refer to Assigning Speed Dial Keys on page 3-22.
8. (Optional.) Change the Ring Type and Divert Contact.
These fields may be left blank.
For more information on setting the Ring Type field, refer to
Distinguishing Calls on page 2-19.
For more information on diverting contacts, refer to Diverting Calls on
page 2-21.
9. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and
Block Buddy.
Use
and
to switch between Enabled and Disabled settings.
For more information on setting the Auto Reject field, refer to Rejecting
Calls on page 2-20. For more information on setting the Watch Buddy and
Block Buddy fields, refer to Managing Buddies on page 4-6.
10. Press the Save or Cancel soft keys to accept or cancel changes.
11. Press
to return to the idle display.
Adding Contacts From Call Lists
To add a contact to the local contact directory from a call list:
1. Do one of the following:
— Press
.
Select Call Lists >Missed Calls, Received Calls, or Placed Calls as
desired.
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User Guide SoundPoint IP 550 Phone
— Press
2. Use
,
, or
to access the desired call list.
and
to highlight the contact.
You can also use the * key to Page Up and the # key to Page Down.
3. Press the More soft key, and then the Save soft key to save the contact in
the phone’s directory.
4. Press
display.
or the Exit soft key repeatedly to return to the idle
You may want to go to the local contact directory to check if the contact was saved
correctly, and to add any missing fields.
Note
Adding Contacts From the Corporate Directory
To add a contact to your local contact directory from the corporate directory:
1. Press
.
2. Select Corporate Directory.
3. Search for the contact.
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Customizing Your SoundPoint® IP 550 Desktop Phone
4. Press the View soft key.
The contact’s information appears on the graphic display.
5. Press the Save soft key to save the contact in the local contact directory.
“Entry saved” appears on the graphic display. Only the first name, last
name, and phone number are saved.
If the contact already exists in the contact directory, “Entry already exists”
appears.
6. Press
to return to the idle display.
Editing Contacts
To edit a contact in the local directory:
1. Press
2. Select Contact Directory.
3. Use and to highlight the contact.
.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key
5. Edit the contact information.
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User Guide SoundPoint IP 550 Phone
6. Press the Save or Cancel soft keys to accept or cancel changes.
7. Press to return to the idle display.
You can quickly edit a contact associated with a speed dial key by pressing and
holding the contact’s speed dial key, and then complete steps 5 to 7.
Note
Deleting Contacts
To delete a contact from the local contact directory:
1. Press
2. Select Contact Directory.
3. Use and to highlight the contact.
.
You can also use the * key to page up and the # key to page down.
4. Press the More soft key twice, and then press the Delete soft key.
The contact is deleted from the directory.
5. Press
display.
or the Exit soft key repeatedly to return to the idle
Placing Calls to Contacts
To place a call to a contact in the local contact directory:
1. Press
2. Select Contact Directory.
3. Use and to highlight the contact.
.
You can also use the * key to page up and the # key to page down.
4. Press the Dial soft key.
To place a call to a contact in the corporate directory:
1. Press
.
2. Select Corporate Directory.
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Customizing Your SoundPoint® IP 550 Desktop Phone
3. Search for the contact.
4. Press the View soft key.
The contact’s information appears on the graphic display.
5. Press the Dial soft key.
Searching for Contacts
To search for a contact in the local contact directory:
1. Press
.
2. Select Contact Directory.
3. Press the More soft key, and then the Search soft key.
4. Using the dial pad, enter the first few characters of the contacts’s first or
last name.
5. Press the Search soft key again.
You can dial any successful matches from the resulting information on the
graphic display.
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User Guide SoundPoint IP 550 Phone
To search for a contact in the corporate directory:
1. Press
.
2. Select Corporate Directory.
When you first access the corporate directory, the message “Directory update in
progress” appears momentarily. Then the corporate directory entries appear. If no
corporate directory entries appear, review your search criteria. Your criteria may be
set to exclude all corporate directory entries.
Note
3. Search for the contact in one of the following ways:
— Use
and
to highlight the contact.
You can also use the * key to Page Up and the # key to Page Down.
— Press the Search soft key, and then enter the first few letters or
numbers of the first name, last name, or any other parameter
displayed in the list. Press the Submit soft key.
— Using the dial pad, enter the first few characters of the contacts’s last
name.
The characters that you enter appear on the second line of the graphic
display.
You can dial any successful matches from the resulting information on the
graphic display.
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Customizing Your SoundPoint® IP 550 Desktop Phone
Managing Incoming Calls
You can distinguish incoming calls by setting distinctive rings for contacts in
your contact directory, sending particular calls directly to your voice mail, or
transferring particular calls to another party.
Distinguishing Calls
You can customize your phone so that you can distinguish different parties by
ring type.
This feature is local to the phone, and may be overridden by your organization’s
settings. For more information, contact your system administrator.
Note
To set a distinctive ring type for a contact:
1. Press
2. Select Contact Directory.
3. Use and to highlight the contact.
.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key, and then scroll down to the Ring Type field.
5. Enter the number corresponding to one of the ring types available.
For more information, refer to Selecting the Correct Headset for Electronic
6. (Optional.) To remove an existing value, press
.
7. Press the Save or Cancel soft keys to accept or cancel changes.
8. Press
to return to the idle display.
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User Guide SoundPoint IP 550 Phone
Rejecting Calls
You can customize your phone so that incoming calls from a particular party
are immediately sent to your voice mail.
Rejecting calls is not available on shared lines.
Note
To send incoming calls from a contact directly to voice mail:
1. Press
2. Select Contact Directory.
3. Use and to highlight the contact.
.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key, and then scroll down to the Auto Reject field.
5. Use the
and
to select Enabled.
6. Press the Save or Cancel soft keys to accept or cancel changes.
7. Press
to return to the idle display.
Diverting Calls
You can customize your phone so that incoming calls from a particular contact
are transferred directly to a third party.
To divert incoming calls from a particular contact:
1. Press
.
2. Select Contact Directory.
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Customizing Your SoundPoint® IP 550 Desktop Phone
3. Use
and
to highlight the contact.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key, and then scroll down to the Divert Contact field.
5. Enter the number of the party to whom you want to divert the call.
6. Scroll down to the Auto Divert field.
7. Use the
and
to select Enabled.
8. Press the Save or Cancel soft keys to accept or cancel changes.
9. Press
to return to the idle display.
System Customizations
The following section details customizations of your SoundPoint IP 550 phone
that are performed by your system administrator.
Supporting Multiple Lines
Your SoundPoint IP 550 phone can support up to 8 lines.
Typically, the top-most Line Key is reserved for the principal directory
number (DN) of the phone.
Depending on how your administrator sets up your phone, the display could
resemble one of the following figures:
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User Guide SoundPoint IP 550 Phone
•
One line, 3163
•
Two lines, 3161 and 3163
Supporting Multiple Line Keys Per Line
Each line on the phone can be configured to have more than one Line Key
associated with it. This enhances call visualization and simplifies call
handling. If this is the case, the display could resemble the following figure:
Incoming calls to this line will be distributed evenly among the available Line
Keys. Similarly, outgoing calls will be distributed.
Your phone can be configured to have a combination of lines with a single Line
Key and lines with multiple Line Keys.
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Customizing Your SoundPoint® IP 550 Desktop Phone
Supporting Shared Lines
Your SoundPoint IP 550 supports shared lines.
Shared lines are an optional feature and may not be supported on your particular
system. For more information, contact your system administrator.
Note
A shared line is indicated by a different line icon. In the following figure, the
lines 3161 and 3163 are private and the line 3166 is shared.
If two phones share a line, an incoming call to that number will cause both
phones to ring. The call can be answered on either phone but not both.
Calls on shared lines can be transferred, put on hold, or added to a conference.
Call Forwarding is not available on shared lines.
Note
Do Not Disturb (DND) on shared lines disables the ringing option only, the visual
indication is still in place.
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User Guide SoundPoint IP 550 Phone
2 - 24
3
Using the Basic Features of Your
SoundPoint® IP 550 Desktop Phone
Your SoundPoint IP 550 desktop phone is designed to be used like a regular
phone on a public switched telephone network (PSTN). You call place calls,
transfer a call to someone else, or conduct a conference call.
At most one active call may be in progress on your phone at any time. The
active call is the one that has audio associated with it. There may be multiple
other calls:
•
•
On hold
In an “Incoming call” or “Ringing” state
This chapter provides basic operating instructions for the SoundPoint IP 550
phone. The topics include:
•
•
•
•
•
•
•
•
•
•
•
3 - 1
User Guide SoundPoint IP 550 Phone
If you require additional information or assistance with your new phone,
contact your system administrator.
Placing Calls
You can place a call in many ways using your SoundPoint IP 550 phone:
•
•
•
using the handset
using the speakerphone
using the headset
You can also dial the number first, and then choose the method you will use to
speak to the other party.
You can search the call lists, the local contact directory or the corporate
directory and dial from the search results page. For more information, refer to
Managing Call Lists on page 2-10 and Managing Contacts on page 2-11.
During a call, you can alternate between Speakerphone Hands-Free, Headset,
or Handset modes by pressing the
handset.
or
keys, or picking up the
The call duration of active calls is visible within the active call window on the
graphic display. In the figure below, the call to Greg Slowski has lasted 34
seconds so far.
3 - 2
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
To place a call using the handset:
>> Do the following steps in any order:
— Pick up the handset.
— Dial the number using the dial pad.
You can also dial using the SIP URL or IP address. To obtain the IP address of your
phone, press the Menu key, and then select Status > Platform > Phone. The IP
address is listed together with other phone information. The maximum URL or IP
address length is 32 characters. For example, 10.3.0.42, sip:[email protected] .
Note
Press the URL soft key and enter the URL or IP address. Use * for “.” and # for “@”.
Then press the Send soft key to complete the call.
Your phone may not support SIP URL or IP address dialing. Contact your system
administrator.
To place a call using Hands-Free Speakerphone mode:
If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
Note
>> Do one of the following:
— With the handset on-hook, press
,
, or the
NewCall soft key to obtain dial tone.
Dial the number using the dial pad.
— With the handset on-hook, dial the number using the dial pad.
Press , or the Dial soft key.
,
3 - 3
User Guide SoundPoint IP 550 Phone
To place a call using the headset:
>> Do one of the following:
— With the optional headset connected, press
or the
NewCall soft key to obtain dial tone.
Press
.
Dial the desired number using the dial pad.
— With the optional headset connected, dial the desired number using
the dial pad.
Press
.
Note
Answering Calls
When you are not in another call, you can answer a call in three ways:
•
•
•
Using the handset
Using the speakerphone
Using the headset
The steps for answering an incoming call when you are in another call are
different if your phone is configured for:
•
A single Line Key per line
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
•
Multiple Line Keys per line
If your phone is configured with multiple call appearances, refer to Using
call.
You can ignore incoming calls by pressing the Reject soft key (for private lines) or
the Silence soft key (for shared lines) or the Do Not Disturb key. The Do Not
Disturb mode stays active when the call ends and remains active until you press the
Do Not Disturb key again.
Note
You can forward incoming calls by pressing the Forward soft key. For more
information, refer to To forward an incoming call to another party: on page 3-21.
When your phone is configured with a silent ring, press the ringing Line key or the
Answer soft key to answer the call. If your handset is off-hook, the call is routed to
the handset. If your handset is on-hook, the call is routed to the speaker.
Answering When Not in Another Call
In all cases, the active call will appear on the graphic display showing call
duration and destination.
To answer a call using the handset:
>> Pick up the handset.
To answer a call using Hands-Free Speakerphone mode:
If “Handsfree mode disabled” appears on the graphic display after you press the
speakerphone key, your system administrator has disabled the speakerphone on
your phone.
Note
>> Do one of the following:
— Press
.
— With the handset on-hook, press
(next to the
flashing green status indicator).
— Press the Answer soft key.
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User Guide SoundPoint IP 550 Phone
To answer a call using the headset:
>> Press
.
If Headset Memory Mode is activated, press
or the
Answer soft key.
Answering When in Another Call
If you have an active call, and an incoming call arrives on the same line, do one
of the following:
•
If your phone is configured for a single Line Key per line:
— You may hear a call waiting tone, and you will see the second call
appearance. Caller information for the incoming call appears on the
graphic display.
•
If your phone is configured for multiple Line Keys per line:
— You may hear a call waiting tone, the second Line Key indicator fast
flashes green, and an incoming call icon appears. Caller information
for the second Line Key appears on the bottom line of the graphic
display.
•
If your phone is configured for shared lines:
— You may hear a call waiting tone, the second Line Key indicator will
fast flash green, and an incoming call icon appears on the second Line
Key.
If your phone is configured for shared lines, the Reject soft-key is replaced by a
Silence soft key and there is no the Forward soft-key. To stop the incoming call
from ringing, press the Silence soft key.
Note
To answer an incoming call on a line configured for a single Line Key:
>> Do one of the following:
— Press
or the Hold soft key to put the original call on hold.
The incoming call is answered.
— Press
to access the new call.
Press the Answer soft key.
The original call is placed on hold.
Incoming calls may be forwarded by pressing the Forward soft key. For more
information, refer to To forward an incoming call to another party: on page 3-21.
Note
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
To answer an incoming call on a line configured for multiple Line Keys:
>> Do one of the following:
— Press
next the flashing green indicator.
The first call is placed on hold and the second call become the active
call.
— Press
or the Hold soft key to place the original call on hold.
Press the Answer soft key.
Incoming calls may be forwarded by pressing the Forward soft key. For more
information, refer to To forward an incoming call to another party: on page 3-21.
Note
To answer an incoming call on a shared line:
1. Answer the incoming call.
2. Press
or the Hold soft key.
Anyone on another phone configured to use the same shared line may
take the call by selecting the Line Key associated with the call on hold
(represented by a flashing red LED).
Ending Calls
To end a call:
>> Do one of the following:
— If you are using the handset, press the EndCall soft key or replace the
handset.
— If you are using a headset, press
.
— If your are using the speakerphone, press
.
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User Guide SoundPoint IP 550 Phone
Redialing Numbers
To redial the last call placed from your phone:
>> Press
.
A call to your last placed call is attempted.
To redial a previously placed call, refer to Managing Call Lists on page 2-10.
Placing Calls on Hold
During a call, press
the line key label.
or the Hold soft key. The hold icon will display on
Press
again or the Resume soft key to retrieve the call. The registered
line icon appears as the line indicator.
The Hold feature typically generates music or a beeping tone. Therefore, avoid
putting a conference call on hold.
Note
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
Multiple Calls on Hold
If multiple calls are on hold on a single Line Key, use
and
to switch
between the calls, and then press the Resume soft key to retrieve the desired
call.
If more than two calls are on hold on a single Line Key, an indication appears
on the graphic display, for example “2/3”, indicating that this is the second
call out of three calls.
If calls are on hold on more than one Line Key, you can view the details of the
calls on any Line Key by pressing and holding the Line Key for more than two
seconds. If a Line Key is depressed for less than one second, the first call on
hold on that Line Key will be retrieved.
Hosting Conference Calls
You can create a conference with other parties using the phone’s local
conference feature. You can create a conference at any time between an active
call and a call on hold (on the same or another line) by pressing the Join soft
key. The conference management feature allows you to view all parties in a
conference call. From the Manage Conference page, you can add, hold,
remove, and mute specific conference parties.
The conference management feature is an optional feature and may not be
supported on your particular system. For more information, contact your system
administrator.
Note
This section provides the following step-by-step instructions:
•
•
•
•
3 - 9
User Guide SoundPoint IP 550 Phone
•
•
Setting Up Conference Calls
To set up a conference call:
1. Call the first party.
You can either dial the phone number directly or search for the number in the
Note
2. Press
or the Confrnc soft key to create a new call.
The active call is placed on hold.
If configured for single key-press conferences, all conference participants hear the
dial tone and ringback when the conference host places a call to a new party.
Note
3. Call the second party.
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
4. When the second party answers, press
key again to join all parties in the conference.
or the Confrnc soft
If configured for single key-press conferences, you do not need to press the
Confrnc soft key again.
Note
5. Press
conference.
or the Confrnc soft key to add another party to the
The first and second party are put on hold.
If configured for single key-press conferences, all conference participants hear the
dial tone and ringback when the conference host places a call to a new party.
Note
6. Call the third party.
7. After the third party answers, press
or the Confrnc soft key
again to join all parties in the conference.
If configured for single key-press conferences, you do not need to press the
Confrnc key again.
Note
A conference similar to this one will now exist.
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User Guide SoundPoint IP 550 Phone
8. Repeat steps 5 to 7 until you have added all intended parties.
Managing Conference Calls
To manage a conference call:
You are currently in a conference call.
1. Press the Manage soft key.
The Manage Conference page appears.
Press the More soft key to see the Remove, Info, and Back soft keys.
Press the Info soft key to view more information about the selected party.
Press the Back soft key to exit the conference management feature.
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
2. Do one of the following:
— To add a new party, press the Add soft key.
Call another party as you would using
or the Confrnc
soft key (outside the conference management feature). The other
parties are put on hold.
After the new party answers, press
parties in the conference.
again to join all
The Add soft key appears only if you can add more parties to the conference call.
Your system administrator determines the maximum number of conference
participants. The default number is three. For more information, contact your
system administrator
Note
— To mute a party, select the party, then press the Far Mute soft key.
The muted party can hear all parties, but no party can hear the muted
party.
If you press
instead of the Far Mute soft key, all other parties
can hear each other, but they cannot hear you.
Press the UnMute soft key to un-mute the party.
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User Guide SoundPoint IP 550 Phone
— To place a party on hold, select the party, and then press the Hold soft
key.
The held party cannot hear any parties and no party can hear the held
party.
Press the Resume soft key to return the party to the conference.
If the held party presses
on their phone, the party will remain
on hold within the conference even if you press the Resume soft key.
— To remove a party from the conference, press the Remove soft key.
The party is removed from the conference. To return the party to the
conference, press the Add soft key (refer to the first optional step
above).
Adding Parties to Conference Calls
To add a party to a conference call using the Join soft key:
You are currently hosting a conference call between a number of parties.
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
To add a party to a conference call using the Join soft key:
1. From the Manage Conference page, press or the Hold soft key.
The other parties in the conference call are placed on hold.
If configured for local conference hold, the other parties in the conference call can
continue to speak with each other while you place the new call.
Note
2. Press the New Call soft key.
3. Place a call to a new party.
4. After the new party answers, press the Join soft key.
All parties in the conference call can now hear each other.
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User Guide SoundPoint IP 550 Phone
Joining Conferences
To join two conferences:
Previously you set up two separate conference calls between a number of
parties. Only one conference can be active at a time.
1. From the idle display, press the Join soft key.
Both conferences are joined into a single five-way conference.
Splitting Conference Calls
To split a conference call:
>> From the Active Conference page, press the More soft key, and then the
Split soft key to split the conference.
All calls are split into individual calls and put on hold.
Ending Conference Calls
To end a conference call:
>> From the Active Conference page, press the EndCall soft key or hang up.
The other parties will continue to be connected.
Transferring Calls
A call can be transferred in one of three ways:
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
•
Consultative transfer—The party to whom you want to transfer the call
answers their phone before you transfer the call or hang up. You can
consult with them before completing the transfer.
•
•
Blind transfer—The call is automatically transferred after you dial the
number of the party to whom you want to transfer the call.
Attended transfer—The parties are automatically connected to each other
after you exit the conference.
— Set up a conference call and then end your participation. For more
Performing a Consulative Transfer
To transfer a call:
1. During a call, press the
The active call is placed on hold.
or the Trnsfer soft key.
2. Do one of the following:
— Enter the number to which you want to transfer the call.
— Refer to Placing Calls on page 3-2.
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User Guide SoundPoint IP 550 Phone
3. As soon as you hear the ring-back sound or after the party answers (and
you speak to the party), press or the Trnsfer soft key.
You can talk privately to the party to which you are transferring the call
before the transfer is completed.
If you are using a handset, the transfer can be completed by putting the
handset on the cradle.
You can cancel the transfer before the call connects by pressing the Cancel
soft key.
Performing a Blind Transfer
To perform a blind transfer:
1. During a call, press
or the Trnsfer soft key.
2. Press the Blind soft key.
3. Do one of the following steps:
— Enter the number to which you want to transfer the call.
— Refer to Placing Calls on page 3-2.
At this point, the call is connected to the number to which you are
transferring them.
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
Forwarding Calls
You can configure your phone so that all incoming calls are forwarded to
All incoming calls can be forwarded to another party while Do Not Disturb is
enabled on your phone. For more information, contact your system
administrator.
Call Forwarding is not available on shared lines.
Note
This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.
Static Forwarding
To forward all incoming calls to another party:
1. From the idle display, press the Forward soft key.
2. (Optional.) If multiple lines are configured on your phone, select the line
to forward from the list using
and
.
3. Using and , select the forwarding type you want to change,
and then press the Select soft key. The options are:
— Always—To forward all incoming calls
— No Answer—To forward unanswered incoming calls
— Busy—To forward calls that arrive when you are already in a call
4. Depending on your selection:
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User Guide SoundPoint IP 550 Phone
a
If you selected Always, enter a number to forward all future incoming
calls to.
b
If you selected No Answer, enter a number to forward all unanswered
incoming calls to and how many rings to wait before forwarding (one
ring is approximately six seconds). A value of 2 is recommended.
c
If you selected Busy, enter a number to forward all future incoming
calls to when you are already in another call.
You can also enter the SIP URL or IP address. For more information on using a SIP
URL or IP address, refer to Placing Calls on page 3-2
Note
5. Select the Enable soft key to confirm call forwarding.
A moving arrow appears on the line label to confirm call forwarding is
enabled.
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
To disable call forwarding:
1. From the idle display, press the Forward soft key.
2. .(Optional.) If multiple lines are configured on your phone, select the line
to forward from the list using
and
.
3. Using and , select the forwarding type you want to change and
then press the Select soft key.
4. Press the Disable soft key.
The idle display returns and the regular icon appears as the line indicator.
Dynamic Forwarding
To forward an incoming call to another party:
1. When the phone rings, press the Forward soft key.
2. Enter a number to forward the incoming call to.
3. Press the Enable soft key.
The incoming call is forwarded to the other party. If call forwarding is
disabled, all future calls will not be forwarded and forwarding will remain
disabled.
Enabling Do Not Disturb
To prevent the phone ringing (from incoming calls), you can select Do Not
Disturb.
This feature is local to the phone, and may be overridden by call server settings.
For more information, contact your system administrator.
Note
3 - 21
User Guide SoundPoint IP 550 Phone
To enable Do Not Disturb:
>> Press
.
A flashing icon and text on the graphic display indicate that Do Not
Disturb is enabled.
Calls received while Do Not Disturb is enabled are logged in the Missed
Calls list unless configured to be forwarded to another party by your
system administrator.
To disable Do Not Disturb:
>> Press
again.
Multiple Lines and Do Not Disturb
If multiple lines are configured on your phone, Do Not Disturb can be set on a
line-by-line basis from the menu using
and
. For more information,
contact your system administrator. When Do Not Disturb is enabled for a
particular line, a flashing “X” displays beside the line indicator.
Assigning Speed Dial Keys
You can associate contacts with Line Keys for single touch dialing of
frequently used numbers. Speed Dial entries are consecutively placed next to
assigned Line Keys on the phone. When a new entry is added to the Contact
Directory, it is automatically assigned the next available speed dial index and
the next available line key.
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Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
In the figure below, the phone has one line key, and three available speed dial
keys (assigned to Byron, Lauren, and Andrew). To dial Byron, Lauren, or
Andrew, press the associated line key.
To quickly access a list of speed dial index numbers, press the Up Arrow key from
the idle display.
Note
To add or edit a speed dial index for an existing contact:
1. Press
2. Select Contact Directory.
3. Use and to highlight the contact.
.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key.
5. Do one of the following:
— Enter the next available speed dial index.
— Delete the existing speed dial index by using
followed by
,
and then enter a new speed dial index.
Valid speed dial index values are from 1 to 9999. If you enter a speed dial
index that already, “Speed dial index already exists” appears. If you enter
an invalid value, “Speed dial index invalid” appears.
3 - 23
User Guide SoundPoint IP 550 Phone
6. Press the Save or Cancel soft keys to accept or cancel changes.
7. Press to return to the idle display.
To assign a new speed dial key:
1. Press and hold an unassigned
.
A new empty entry in the contact directory is automatically opened
allowing contact information to be added.
2. Press the More soft key, and then press the Add soft key.
3. (Optional.) Enter contact information.
Use the 1/A/a soft key to select between numeric and upper/lower case
alphanumeric modes.
Use the Encoding soft key to access special characters in other languages.
4. Do one of the following:
— Enter a contact number.
The number must be unique (not already in the directory).
— Enter a contact string where:
The number must be unique
“p” indicates 1 second delay
“,” indicates a 2 second delay
For example, your organization voice mail system is accessible
through 7700 and your voice mail password is 2154. If you enter
“7700,,,2154” as the contact string, you could use the speed dial key to
access your voice mail.
5. Change the Speed Dial Index field.
The index can be any value between the next available index value and the
maximum (value of 9999).
Polycom recommends that you assign speed dial index values consecutively.
For example, if you assign the third Line Key to the speed dial index value “2”,
assign the fourth Line Key to the speed dial index value “3”.
6. Press the Save or Cancel soft keys to accept or cancel changes.
7. Press
to return to the idle display.
3 - 24
Using the Basic Features of Your SoundPoint® IP 550 Desktop Phone
Using Voice Mail
Voice mail is an optional feature configured on the call server and may not be
supported on your particular system. For more information, contact your system
administrator.
Note
Screen options may vary with your application. Voice mail may be accessible with a
single key press. Contact your system administrator about this option.
You can access voice mail messages from your phone. Your voice mail is saved
in a centralized location.
Your phone indicates the presence of new voice mail messages by a flashing
Message Waiting Indicator LED on the front of the phone and a visual
notification on the screen. If your phone has multiple lines, an individual line
indicator icon indicates voice mail messages on that line.
A stutter dial tone in place of normal dial tone indicates that one or more voice
messages are waiting at the message center.
To listen to voice messages:
1. Press
.
If multiple lines are configured on your phone, select the line to retrieve
messages from.
2. Follow voice or visual prompts on the screen to retrieve your messages.
3 - 25
User Guide SoundPoint IP 550 Phone
3 - 26
4
Using the Advanced Features of Your
SoundPoint® IP 550 Desktop Phone
This chapter provides operating instructions for the advanced features of the
SoundPoint IP 550 desktop phone. This chapter contains instructions on:
•
•
•
•
3-1.
If you require additional information or assistance with your new phone,
contact your system administrator.
Using Multiple Call Appearances
When multiple call appearances is set up, you can see information for more
than one call at one time. For example, if you have an active call, you can see
information for an incoming call as well.
4 - 1
User Guide SoundPoint IP 550 Phone
For example, the following figure shows an active call with Greg Slowski on
line 6721.
The following figure shows an incoming call from 1-800-765-9266 on the same
line.
To answer an incoming call when configured for multiple call appearances:
>> Do one of the following:
— Press
or the Hold soft key to place the original call on hold.
— Press
to access the new call.
Answer the incoming call.
This original call is placed on hold and the incoming call becomes the
active call.
4 - 2
Using the Advanced Features of Your SoundPoint® IP 550 Desktop Phone
Your phone can display two call appearances at one time. If more than two
calls are taking place on the same line, a counter displays on the display. Use
the down arrow to access additional calls, or “appearances”.
To place an additional call on the same line, place the active call on hold, and
then press the New Call soft key.
Using Text Messaging
You can send and receive text messages using your phone. SIP Instant (Text)
Messaging is supported in real-time. Received messages will be indicated by a
flashing Message Waiting Indicator LED on the front of the phone and,
optionally, a visual notification on the graphic display.
The text messaging feature is an optional feature and may not be supported on
your particular system. If it is supported, screen options may vary with your
application. Text messaging may be accessible with a single key press. For more
information, contact your system administrator.
Note
To read text messages:
1. Do one of the following steps:
— Press
.
Select Instant Messages.
— Press
.
Select Features > Messages > Instant Messages.
— Press the InstMsg soft key.
2. (Optional.) If multiple lines are configured on your phone, select from
which line messages are to be retrieved from the list using
and
.
Messages appear first to last in sent order.
3. (Optional.) Do one of the following:
— Press the Next or Prev soft keys to cycle through messages in order.
— Press the More soft key to access the Delete, Reply, and New soft
keys.
4. Press
to return to the idle display.
4 - 3
User Guide SoundPoint IP 550 Phone
To send a text message:
1. Do one of the following:
— Press
.
Select Instant Messages.
Screen options may vary with your application. Voice Mail may be accessible with a
single key press. Contact your system administrator about this option.
Note
— Press
.
Select Features > Messages > Instant Messages.
2. (Optional) If multiple lines are configured on your phone, first select from
which line to send the message from the list using
and
.
3. Press the New soft key.
4. Enter the number.
Use the 1/A/a soft key to alternate between numeric and upper/lower case
alphanumeric modes.
You can also enter the SIP URL or IP address. For more information on dialing with
SIP URL or IP address, refer to Placing Calls on page 3-2.
Note
5. Press the Ok soft key.
6. Do one of the following:
— Press the Select soft key to choose from various pre-scripted short
messages.
— Press the Edit soft key to compose a custom message.
Use dial pad keys to cycle through the character set. Use keys 1, *, 0,
and # to select special characters.
7. Press the Send soft key when finished.
8. Press
to return to the idle display.
4 - 4
Using the Advanced Features of Your SoundPoint® IP 550 Desktop Phone
Using Buddy Lists
A buddy list is a list of users/devices whose status or “presence” you can
monitor. Users update their presence setting (for example, “Be right back”,
“Busy”, or “Out to lunch”), and you can view their status in real-time from
your phone.
Your phone can “watch” the status of up to eight other phones or 48 buddies.
These other phones form your “buddy list”. Your phone displays the status of
your buddies in real time. Your phone can be “watched” by up to eight other
phones.
If your SoundPoint IP 550 phone is configured to work with Microsoft Live
Communications Server 2005, the behavior of the presence setting and buddy
lists is different. For more information, contact your system administrator.
Presence Settings
To view and change your presence settings:
1. Do one of the following:
— Press
.
Select Features > Presence > My Status.
— Press the MyStat soft key.
2. Use
or
to scroll through the list, and then press the Select soft
key to select your new status.
The phones watching your status will now display your new status.
Presence information will also be sent to watching phones when you go
off-hook or enable Do Not Disturb.
4 - 5
User Guide SoundPoint IP 550 Phone
Managing Buddies
The instructions in this section do not apply if your call server is Microsoft Live
Communications Server 2005. In that case, refer to the following section,
Note
To add or delete a contact from your buddy list:
1. Press
2. Select Contact Directory.
3. Use and to highlight the contact.
.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key.
5. Scroll to the Watch Buddy field.
6. Use
and
to select Enabled.
When Watch Buddy is enabled, the contact is added to your buddy list.
When Watch Buddy is disabled, the contact is removed from your buddy
list.
The default for Watch Buddy is Disabled.
7. Press the Save or Cancel soft keys to accept or cancel changes.
8. Press
to return to the idle display.
To block or unblock a contact from your buddy list:
1. Press
2. Select Contact Directory.
3. Use and to highlight the contact.
.
You can also use the * key to page up and the # key to page down.
4. Press the Edit soft key.
5. Scroll down to the Block Buddy field.
6. Use
and
to select Enabled.
When Block Buddy is enabled, the contact cannot watch your phone.
When Block Buddy is disabled, the contact can watch your phone.
The default for Block Buddy is Disabled.
7. Press the Save or Cancel soft keys to accept or cancel changes.
4 - 6
Using the Advanced Features of Your SoundPoint® IP 550 Desktop Phone
8. Press
to return to the idle display.
Integrating With Microsoft Live Communications Server 2005
Your phone can be configured to work with Microsoft Live Communications
Server 2005 and communicate with others using Microsoft Office
Communicator and Windows Messenger. From your phone, you can invite,
join, control, and monitor integrated multipoint audio and video conferences.
Any contacts added through your buddy list will appear as a contact in
Microsoft Office Communicator and Windows Messenger. Any contacts
added as a contact in Microsoft Office Communicator and Windows
Messenger will appear in your buddy list.
To view and change your presence, refer to To view and change your presence
settings: on page 4-5.
For more information, contact your system administrator.
To add a contact to your buddy list:
1. Press
.
2. Select Features > Presence > Buddy Status.
3. Press the More soft key.
4. Press the Add soft key.
5. Enter the number of the contact.
6. Press the Submit soft key.
7. Press
to return to the idle display.
To view and change your privacy list:
1. Press
.
2. Select Features > Presence > Buddy Status > Privacy List.
3. Use
and
to scroll through the list to find the contact.
4. Press the Edit soft key.
5. Scroll down to the Access field.
4 - 7
User Guide SoundPoint IP 550 Phone
6. For Access, use
and
to select Enabled.
When Access is enabled, you are allowing the contact to see your presence.
When Access is disabled,you are disallowing the contact from seeing your
presence.
The default for access is Disabled.
7. Press
to return to the idle display.
For more information on contacting buddies, refer to Placing Calls on page 3-2
or the Microsoft Office Communicator and Windows Messenger
documentation.
Restarting Your Phone
Periodically, you may need to restart your phone so your phone can accept a
new configuration.
If your phone malfunctions, you may be able to restore normal operation without
restarting it. Before you restart your phone, contact your system administrator.
Note
Note
Call lists are automatically cleared when you restart the phone.
To restart the phone:
1. Press
.
2. Select Settings > Basic > Restart Phone.
“Are you sure?” appears on the screen.
3. If you still want to restart your phone, press the Yes soft key.
The restart process begins. The process ends when the idle screen appears.
4 - 8
5
Troubleshooting Your
SoundPoint® IP 550 Desktop Phone
This chapter contains general troubleshooting information to help you solve
any problems you might encounter when you use your SoundPoint IP 550
phone. The tables in this chapter list possible trouble symptoms, the likely
causes of these problems, and the recommended corrective actions to take.
•
•
•
•
•
•
Power and Startup
Controls
Access to Screens and Systems
Calling
Displays
Audio
To obtain more detailed troubleshooting information, you can access certain
menus on your phone that test your phone hardware. For more information,
see Testing Phone Hardware on page 5-8.
If you require additional assistance, contact your system administrator.
5 - 1
User Guide SoundPoint IP 550 Phone
Power and Startup
Symptom
Problem
Corrective Action
There are power issues.
The SoundPoint IP 550 phone
has no power.
Do one of the following:
•
•
•
Verify that no lights appear on the
phone when it is powered up.
Check if the phone is properly plugged
into a functional AC outlet.
Make sure that the phone isn't
plugged into a plug controlled by a
light switch that is off.
•
•
If the phone is plugged into a power
strip, try plugging it directly into a wall
outlet instead.
Try the phone in another room where
the electricity is known to be working
on a particular outlet.
5 - 2
Troubleshooting Your SoundPoint® IP 550 Desktop Phone
Controls
Symptom
Problem
Corrective Action
The dial pad does not work.
The dial pad on the SoundPoint
IP 550 phone does not respond.
Do one of the following:
•
Check for a response from other
feature keys or from the dial pad.
•
Place a call to the phone from a known
working telephone. Check for display
updates.
•
•
•
Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
Check the termination at the switch or
hub end of the network LAN cable.
Ensure that the switch/hub port
connected to the telephone is
operational (if not accessible, contact
your system administrator).
Before restarting your phone (refer to
* on page *), contact your system
administrator. Your system
administrator may want to
troubleshoot your phone in more
detail before restarting the phone and
losing current status information.
5 - 3
User Guide SoundPoint IP 550 Phone
Access to Screens and Systems
Symptom
Problem
Corrective Action
There is no response when you
press a feature key.
The SoundPoint IP 550 phone is
not in an active state.
Do one of the following:
•
•
Press the keys more slowly.
Check with your system administrator
to see if the key has been mapped to
a different function or is disabled.
•
•
•
Place a call to the phone to check that
inbound call display and ringing is
normal. If successful, try to press
feature keys within the call to access
the Main Menu, for example.
To confirm that the line is active, press
the Menu key, and then select Status
> Lines > Line Information. From the
Line Information page, verify that your
phone line is registered.
To attempt re-registration to the call
server, reboot your phone. Contact
your system administrator.
The screen shows “Network Link
is Down”.
The LAN cable is not properly
connected.
Do one of the following:
•
•
•
Check termination at the switch or hub
(furthest end of the cable from the
phone).
Check that the switch or hub is
operational (flashing link/status lights)
or contact your system administrator.
Check if the LAN port is active or
inactive. Press the Menu key, and
then select Status > Network >
Ethernet. From the Ethernet page,
scroll to the LAN port field and verify
that it is active.
•
To attempt re-registration to the call
server, reboot your phone. Contact
your system administrator.
5 - 4
Troubleshooting Your SoundPoint® IP 550 Desktop Phone
Calling
Symptom
Problem
Corrective Action
There is no dial tone.
Power is not correctly applied to
the SoundPoint IP 550 phone.
Do one of the following:
•
•
Check that the screen is illuminated.
Make sure the LAN cable is inserted
properly at the back of the phone (try
unplugging and re-inserting the
cable).
•
If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
Dial tone is not present on one of
the audio modes.
Do one of the following:
•
Switch between Handset, Headset (if
present) or Hands-Free
Speakerphone to see if the dial tone is
present for one of audio modes.
•
If the dial tone exists on another audio
mode, connect a different handset or
headset to isolate the problem.
5 - 5
User Guide SoundPoint IP 550 Phone
Symptom
Problem
Corrective Action
The phone does not ring.
Ring setting or volume is low.
Do one of the following:
•
Adjust the ringing level from the front
panel using the volume up/down keys.
•
Check status of Handset, Headset (if
connected), and Hands-Free
Speakerphone.
Outbound or inbound calling is
unsuccessful.
Do one of the following:
•
Place a call to the phone under
investigation. Check that the screen
indicates incoming call information.
•
Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
screen changes in response.
You turned off the ringer.
Do one of the following:
•
During an incoming call, lift the
handset, press the Speakerphone
key, or press the Headset key to
obtain a dial tone.
•
Press the ringing Line Key or the
Answer soft key to answer the call.
“Service Unavailable” appears
on the screen.
The user pressed the New Call
soft key, dialed a number with
the handset on-hook, or
Check with your system administrator to
see when your phone will be registered.
attempted to make a call from the
contact directory when the phone
was not registered.
5 - 6
Troubleshooting Your SoundPoint® IP 550 Desktop Phone
Displays
Symptom
Problem
Corrective Action
There is no display.
Power is not correctly applied to
the SoundPoint IP 550 phone.
Do one of the following:
The display is incorrect.
The display has bad contrast.
•
•
Check that the screen is illuminated.
Make sure the LAN cable is inserted
properly at the back of the phone (try
unplugging and re-inserting the
cable).
•
If using Power over Ethernet (PoE),
have your system administrator check
that the switch is supplying power to
the phone.
The contrast needs adjustment.
Do one of the following:
•
Refer to Changing the Display
Contrast on page 2-3.
•
To obtain a default level of contrast,
restart the phone. (Refer to * on page
*).
Outbound or inbound calling is
unsuccessful.
Do one of the following:
•
Place a call to the phone under
investigation. Check that the screen
indicates incoming call information.
•
Lift the handset. Ensure the dial tone
is present and place a call to another
extension or number. Check that the
screen changes in response.
The display flickers.
A certain type of older
Do one of the following:
fluorescent lighting causes the
display to appear to flicker.
•
Move the SoundPoint IP 550 SIP
phone away from the lights.
•
Replace the lights.
5 - 7
User Guide SoundPoint IP 550 Phone
Audio
Symptom
Problem
Corrective Action
There is no audio on the
headset.
The connections are not correct.
Do one of the following:
•
•
Ensure the headset is plugged into the
jack marked Headset at the rear of the
phone.
Ensure the headset amplifier (if
present) is turned on and/or the
volume is correctly adjusted. If the
amplifier uses batteries, check that
they are fully charged.
Testing Phone Hardware
Your system administrator may ask you to access a diagnostics menu on your
phone to test your phone hardware. From the diagnostics menu, you can test
your phone’s microphones, speaker, handset, third-party headset (if present),
keypad mappings, and LCD display. See your system administrator for
instructions on how to perform these tests.
To test your phone hardware:
>> Press
, and then select Status > Diagnostics > Test Hardware
> Audio Diagnostics, Keypad Diagnostics, or Display Diagnostics.
5 - 8
Regulatory Notices
Service Agreements
Please contact your Polycom Authorized Reseller for information about service agreements applicable to your
product.
Governing Law
This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and
by the laws of the United States, excluding their conflicts of laws principles. The United Nations Convention on
Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited
Warranty and Limitation of Liability.
All rights reserved under International and Pan-American Copyright Conventions. No part of the contents of this
manual may be copied, reproduced, or transmitted in any form or by any means, or translated into another language
or format, in whole or part, without written consent from Polycom, Inc. Do not remove (or allow anybody else to
remove) any product identification, copyright or other notices.
Limitations of Liability
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF
AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING
NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF
ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR
DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE,
INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS,
EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH
DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE
AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.
Regulatory Notices - 1
User Guide SoundPoint IP 550 Phone
Polycom Limited Warranty and Limitation Liability
LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from
defects in workmanship and materials, under normal use and service, for one year from the date of purchase from
Polycom or its authorized reseller.
Polycom’s sole obligation under this express warranty is at Polycom’s option and expense, to repair the defective
product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the
two foregoing options are reasonably available, Polycom may, on its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become the property of Polycom.
Replacement products or parts may be new or reconditioned.
Polycom is expected to warrant any replaced or repaired product or part for ninety (90) days from shipment, or the
remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid
and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that
provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the
returned item is received by Polycom. The repaired or replaced item will be shipped to Customer, at Polycom’s
expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of
loss or damage until the item is delivered to Customer.
The product software comes with 90-day software warranty, providing for software updates (minor releases/bug
fixes). To continue to receive support, purchasing a maintenance contract is the most economical solution.
Exclusions
Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or
malfunction in the product does not exist or results from:
• Failure to follow Polycom’s installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the product.
• Abuse, misuse, negligent acts or omissions of Customer and persons under Customer’s control; or
• Acts of third parties, acts of God, accident, fire, lightening, power surges or outages, or other hazards.
Warranty Exclusive
IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMER’S SOLE REMEDY
FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE
PRICE PAID, AT POLYCOM’S OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING
WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS,
OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR
OTHERWISE, INCLUDING WARRANTIES, TERMS, OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR
A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND
NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR
AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE
SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS.
Regulatory Notices - 2
Regulatory Notices
Safety and Compliance
Part 15 FCC Rules
This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interferences received, including interference that may cause undesired operation.
Class B Digital Device or Peripheral
Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the
FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used
in accordance with the instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by turning the equipment off and on, the user
is encouraged to try to correct the interference by one or more of the following measures:
1. Reorient or relocate the receiving antenna.
2. Increase the separation between the equipment and receiver.
3. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
4. Consult the dealer or an experience radio/TV technician for help.
Modifications
In accordance with Part 15 of the FCC Rules, the user is cautioned that any changes or modifications not expressly
approved by Polycom, Inc. could void the user’s authority to operate the equipment. This equipment may not be
used on a coin service or party line.
Installation Instructions
Installation must be performed in accordance with all relevant national wiring rules.
L’Installation doit être exécutée conformément à tous les règlements nationaux applicable au filage électrique.
When using PoE (Power over Ethernet), the equipment is to be connected only to PoE networks without
connections to the outside plant.
Plugs Acts as Disconnect Device
The socket outlet to which this apparatus is connected must be installed near the equipment and must always be
readily accessible.
La prise électrique à laquelle l’appareil est branché doit être installée près de l’équipement et doit toujours être
facilement accessible.
Industry Canada (IC)
This Class [B] digital apparatus complies with Canadian ICES-003.
Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
Regulatory Notices - 3
User Guide SoundPoint IP 550 Phone
Safety and Compliance (continued)
CE and VCCI Mark
This SoundPoint IP 550 SIP is marked with the CE mark. This mark indicates compliance with EC Directives
2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270
Bath Road, Slough, Berkshire, SL1 4DX, UK.
WARNING Electrical Safety
This product is rated 24Vdc, 0.5A. When used with the optional external power supply, the power supply shall be a
Listed power supply with a LPS output, rated 24V, min. 500mA.
Russian Compliance
Regulatory Notices - 4
Index
Symbols
D
# key, page down shortcut 1–13
* key, page up shortcut 1–13
display contrast 2–3
Do Not Disturb 3–21
down arrow key, Missed Calls shortcut 2–11
A
E
AC power 1–4
assembling your phone 1–3
assigning speed dial keys 3–22
electronic hookswitch 2–6
ending calls 3–7
F
B
features
advanced 4–1
basic 3–1
backlight intensity 2–4
base, attaching 1–6
block buddies 4–7
buddy lists 4–5
buddy status 4–8
list of 1–9
SoundPoint 1–9
forwarding calls 3–18
G
C
getting started with your phone 1–1
graphic display backgrounds 2–9
call lists
missed calls 2–10
placed calls 2–10
received calls 2–10
types of 2–10
H
handset
answering a call 3–5
connecting 1–5
illustration 1–2
placing a call 3–3
calls
ending 3–7
on hold 3–8
conference calls
hands-free mode
answering a call 3–5
disabled 3–3
ending 3–16
holding parties 3–14
managing 3–12
placing a call 3–3
headset
answering a call 3–6
connecting 1–5
electronic hookswitch 2–6
memory mode 2–6
placing a call 3–4
headset memory mode 2–6
holding calls 3–8
muting parties 3–13
removing parties 3–14
setting up 3–10
splitting 3–16
contact directory 2–11
customizing your phone 2–1
Index – 1
User Guide SoundPoint IP 550 Phone
I
silent ring, answering calls 3–5
SoundPoint IP 550
instant messaging 4–3
adjusting backlight intensity 2–4
adjusting display constrast 2–3
adjusting volume 2–10
advanced features 4–1
assembling 1–3
L
language support 2–8
left arrow key, Received Calls shortcut 2–11
M
assigning speed dial keys 3–22
attaching base 1–6
managing buddies 4–6
Microsoft Office Live Communications
basic features 3–1
buddy lists 4–5
call lists, types of 2–10
calls, on hold 3–8
missed call lists 2–10
multiple call appearances 4–1
multiple calls, hold 3–9
multiple keys per line 2–22
contact directory 2–11
customizing 2–1
Do Not Disturb 3–21
electronic hookswitch 2–6
ending calls 3–7
multiple lines
call forwarding 3–19
Do Not Disturb 3–22
ring type 2–7
support for 2–21
text messaging 4–4
Voice Mail 3–25
ending conferences 3–16
features, list of 1–9
figure, features 1–9
first time use 1–12
forwarding calls 3–18
getting started 1–1
muting microphone 2–10
MyStat 4–6
handset 1–5
headset 1–5
headset memory mode 2–6
illustration 1–2
N
navigation key usage 1–13
instant messaging 4–3
language support 2–8
managing conferences 3–12
multiple call appearances 4–1
multiple keys per line 2–22
muting microphone 2–10
navigation key usage 1–13
parts list 1–2
P
parts list 1–2
placed call lists 2–10
placing calls 3–2
power adapter, connecting 1–4
Power over Ethernet (PoE) 1–4
presence 4–5
placing calls 3–2
presence 4–5
redialing numbers 3–8
restarting phone 4–8
ring type 2–7
setting time and date 2–2
shared lines 2–23
splitting conferences 3–16
text messaging 4–3
transferring calls 3–16
troubleshooting 5–1
using multiple lines 2–21
voice mail 3–24
R
received call lists 2–10
redialing numbers 3–8
restarting phone 4–8
right arrow key, Placed Calls shortcut 2–11
ring type 2–7
RJ-9 1–5
S
speed dialing 3–22
setting up conferences 3–9
shared lines 2–23
Index – 2
Index
T
text messaging 4–3
time and date 2–2
transferring calls 3–16
troubleshooting
audio problems 5–8
calling problems 5–5
controls problems 5–3
diagnostics 5–8
display problems 5–7
power and startup problems 5–2
screen and system problems 5–4
U
up arrow key, Speed Dial Index shortcut 3–22
using SIP URL for calling 3–3
V
voice mail 3–24
volume 2–10
W
watch buddies 4–7
Index – 3
User Guide SoundPoint IP 550 Phone
Index – 4
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