Nortel Networks Meridian M3902 User Manual

Meridian Digital  
Telephones  
M3901  
M3902  
M3903  
M3904  
User Guide  
Enterprise Voice Solutions Customer Documentation  
M3902 ................................................................................................. 2  
M3904 ................................................................................................. 4  
Terms you should know  
Your telephone call features  
10  
Make a call  
Use Speed Call (M3902) ...................................................................... 20  
Make a System Speed Call ................................................................... 22  
Answer a call  
While on an active call  
Place a call on Hold ............................................................................. 25  
Transfer a call (M3902) ....................................................................... 25  
Transfer a call (M3903 and M3904) ..................................................... 26  
Use Timed Reminder Recall ................................................................... 27  
Use Attendant Recall ............................................................................ 28  
Use Call Park (M3902) ......................................................................... 28  
i
Contents  
Use Call Park (M3903 and M3904) ......................................................30  
Incoming calls  
36  
While you are away from your desk  
Forward calls (M3903 and M3904) ......................................................40  
Secure your telephone  
Set up a Conference call (M3903 and M3904) ......................................46  
Selectable Conferee Display and Disconnect ..........................................48  
Work without interruption  
Additional Call Features  
Auto Dial Transfer Feature ....................................................................52  
Use the buzz signal ..............................................................................52  
Call Page to make an announcement .....................................................53  
Centrex/Exchange Switch Hook Flash ...................................................53  
Charge or Force Charge a call (M3902) ................................................54  
Charge or Force Charge a call (M3903 and M3904) .............................56  
ii  
Draft 0.01  
Override Feature ................................................................................. 61  
Hospitality features  
Meridian SL-100 CLASS Features  
Automatic Callback .............................................................................. 73  
Telephone display  
77  
Options List  
Change a Feature Key label (M3903 and M3904) ................................. 82  
Adjust Screen contrast .......................................................................... 84  
Adjust volume ...................................................................................... 84  
Choose Ring type ................................................................................. 85  
Select Call Log options ......................................................................... 85  
Use Live dial pad ................................................................................. 86  
iii  
Contents  
Activate Headset port external alerter ....................................................88  
Use Call indicator light .........................................................................88  
Call Log and Personal Directory display  
and navigation  
Access your Callers List or Redial List (M3903) .......................................91  
Call Log and Personal Directory password protection  
(M3903 and M3904) ...........................................................................94  
Call Log  
Access and use the Callers List (M3903) ................................................97  
Access and use the Callers List (M3904) ................................................98  
Redial List  
100  
Access and use the Redial List (M3903) ...............................................100  
Access and use the Redial List (M3904) ...............................................101  
iv  
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Delete your Personal Directory ............................................................ 107  
Use Card View .................................................................................. 108  
Copy a number from the Redial List ..................................................... 109  
Set-to-Set Messaging  
Corporate Directory  
Virtual Office  
M3901 Feature Operation  
Set up a Conference call ..................................................................... 124  
Activate Ring Again ........................................................................... 125  
Make a call ....................................................................................... 126  
Receive a call .................................................................................... 126  
Feature Activation Indicator ................................................................ 126  
Message Waiting and Call Status Indicator .......................................... 126  
v
Contents  
External Alerter and Recorder Interface ................................................127  
Headsets ...........................................................................................128  
Key-based Expansion Module .............................................................128  
Personal Directory PC Utility ................................................................128  
Meridian 1 Flexible Feature Codes (FFCs)  
Meridian SL-100 Feature Access Codes (FACs)  
Index  
129  
130  
131  
vi  
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M3900 Series Meridian Digital Telephone  
M3900 Series Meridian Digital Telephone  
There are five models in the M3900 Series Meridian Digital Telephone Portfolio.  
This document describes the M3901, M3902, M3903, and M3904 features and  
how to use them. The M3902, M3903, and M3904 are described in the main  
portion of this document. The M3901 is described in a separate section of this  
document. For information on the M3905 refer to the M3905 Call Center  
Meridian Digital Telephone User Guide.  
M3901  
The M3901 has one Line (DN) Key and can be programmed with up to five  
features.  
M3901 telephone  
Feature Activation Indicator  
Feature  
Goodbye  
Hold  
Line (DN)  
Message/Call Status/  
Incoming Call Indicator  
Feature Card  
Volume Control Bar  
553-8966  
Note: The Meridian SL-100 configures the Line (DN) Key as a Directory Number  
only.  
1
       
M3900 Series Meridian Digital Telephone  
M3902  
The M3902 has one Line (DN) Key, and three Programmable Soft Keys  
(self-labeled).  
M3902 telephone  
LCD Indicator  
Message Waiting Light/  
Incoming Call Indicator  
One Line (DN)  
Programmable  
Soft Keys  
(self-labeled)  
Options  
Message  
Transfer  
Hold  
LED  
Handsfree Key  
Goodbye  
eys  
Navigation K  
Volume Control Bar  
LED  
553-8624  
Mute  
2
       
M3900 Series Meridian Digital Telephone  
M3903  
The M3903 has two Programmable Line (DN)/Feature Keys (self-labeled) with  
two features or lines configured on each key. It also has four Context Sensitive Soft  
Keys (self-labeled).  
M3903 telephone  
LCD Display  
Goodbye  
Hold  
Message Waiting Light/  
Incoming Call Indicator  
Programmable Line (DN)/  
Feature Keys (self-labeled)  
Context Sensitive  
Soft Keys (self-labeled)  
Copy  
LED  
Handsfree Key  
Fixed Feature Keys  
Shift  
Applications  
Navigation Keys  
Volume Control Bar  
LED  
Headset  
Mute  
Call Log  
Options  
Message  
Quit  
553-8625B  
3
       
M3900 Series Meridian Digital Telephone  
M3904  
The M3904, has six Programmable Line (DN)/Feature Keys (self-labeled), with  
two features or lines configured on each key. It also has four Context Sensitive Soft  
Keys (self-labeled).  
M3904 telephone  
LCD Display  
Goodbye  
Hold  
Message Waiting Light/  
Incoming Call Indicator  
Programmable Line (DN)/  
Feature Keys (self-labeled)  
Context Sensitive  
Soft Keys (self-labeled)  
LED  
Handsfree Key  
Fixed Feature Keys  
Shift  
Copy  
Volume Control Bar  
Applications  
LED  
Headset  
Navigation Keys  
Directory/Log  
Mute  
Options  
Quit  
Message  
553-8626B  
4
       
Your Telephone’s Controls  
Your Telephones Controls  
Use the Volume Control Bar to control the  
volume of the handset, headset, speaker,  
ringer, and handsfree. Increase the volume  
by pressing the right side of the bar. Lower  
it by pressing the left side.  
You can terminate an active call by  
pressing the Goodbye Key. The Goodbye  
Key is useful for disconnecting a handsfree  
call.  
Goodbye  
/
/
Press the Headset Key to answer a call on  
a headset (connected to the headset jack)  
or to switch a call from handset or  
handsfree to the headset.  
Headset  
A steady LCD indicator appearing beside  
a Line (DN) Key means that the feature or  
line is active. A flashing LCD indicator  
means the line is on hold or the feature is  
being programmed.  
2498  
By pressing the Hold Key, you can put an  
active call on hold. Return to the caller by  
pressing the DN Key beside the flashing  
indicator.  
Hold  
/
/
The Handsfree Key allows you to activate  
the handsfree (M3902, M3903, and  
M3904) and Group listening features  
(M3903 and M3904). The speaker LED  
lights to indicate handsfree is active, the  
LED flashes to indicate Group listening is  
active.  
The Mute Key allows you to listen to a  
conversation without being heard. This is  
especially useful when you only want to  
listen on a conference call. Push the Mute  
Key again to return to a two way  
Mute  
conversation. The Mute Key applies to  
handsfree, handset, and headset  
microphones. The Mute LED flashes when  
the Mute option is in use.  
5
                 
Your Telephone’s Controls  
The Navigation Keys allow you to scroll  
through Menus and lists on the display.  
The Copy Key copies incoming or outgoing  
call numbers into the Personal Directory on  
the M3904.  
Copy  
/
The Quit Key ends an active application.  
Pressing the Quit Key does not affect the  
status of calls currently on your telephone.  
Quit  
Note: If you press the Quit Key before the  
Done Key you exit without saving changes.  
Press the Done Key to exit and save  
changes.  
The Options Key allows you to access and  
modify telephone options.  
Options  
/
/
/
The Message Key provides access to your  
voice messaging system.  
Message  
The Directory/Log Key (M3904) allows  
you to access your Personal Directory  
(100 entries), Callers List (last 100  
incoming calls) and, Redial list (last 20  
outgoing calls).  
Directory/Log  
The Call Log Key (M3903) allows you to  
access the Callers List (last 10 incoming  
calls), and the Redial list (last 5 outgoing  
calls).  
Call Log  
/
/
The Applications Key allows you to access  
additional features that may be provided  
by your network administrator (M3903  
and M3904).  
Applications  
The Shift Key allows you to access the  
second layer of the Programmable  
Line/Feature Keys (M3903 and M3904).  
Shift  
Line  
/
/
The Line/Directory Number (DN) Key on  
the M3901 allows you to access dial tone.  
6
                     
Your Telephone’s Controls  
Line/Directory Number (DN) Key(s) are  
assigned to your M3902, M3903, or  
M3904. They can be a Primary Directory  
Number (PDN) or secondary DN(s) on the  
M3903 and M3904.  
2496  
2498  
On the M3903 and M3904, the lower  
right hand Line/Feature Key on the first  
layer is your Primary Directory Number  
(PDN) Key. When you pick up the handset,  
the line associated with this key is ready  
for you to make a call.  
Note: Although you have only one PDN,  
you can have additional Line/Directory  
Number (DN) Key(s) assigned to your  
M3903 or M3904 telephone.  
The Dial Key is used to dial numbers stored  
in the Directory and Callers List (M3903  
and M3904). The Dial Key accesses the  
Primary Directory Number (PDN) Key to  
make a call.  
Dial  
The More Key allows you to access  
additional layers of Context Sensitive Soft  
Keys.  
More...  
Programmable Soft Keys (M3902) or  
Context Sensitive Soft Keys (M3903 and  
M3904) are configured for various  
features and functions on the M3900  
Series telephones. The Soft Keys are  
located below the display area. These keys  
have an LCD label above them that  
changes based on available features,  
functions, or the active application.  
Trans  
Example:  
Programmable Line (DN)/Feature Keys  
(M3903 or M3904) are located at the  
sides of the upper display area. Once  
configured, these Programmable Line  
(DN)/Feature Keys provide one-touch  
feature activation. An status icon indicates  
call or feature status.  
CallWait  
7
           
Terms you should know  
Terms you should know  
Attendant — The attendant is a telephone operator in your organization.  
Call Log— The Call Log can be configured to store either unanswered or all  
incoming calls. These entries can be accessed through your directory menu.  
Call party information—When your telephone rings, the display shows Call Party  
Name Display (CPND) information. The system must have CPND enabled. The  
display shows the phone number and name, if available, of the incoming call.  
Card View — The Card View displays a directory entry name and telephone  
number.  
Context Sensitive Soft Keys — The four keys located directly below the display on  
the M3903 and M3904 are referred to as Context Sensitive Soft Keys. The label  
and function of each key changes depending upon the available features or the  
active application.  
Copy Key — The Copy Key allows the M3904 to copy information from an  
application, like Corporate Directory, or from the Callers List or Redial List to the  
Personal Directory.  
Date/time display feature —The Date/time display feature shows the month and  
date while the telephone is in an idle state.  
Directory Number (DN) — The Directory Number (DN) is a telephone number  
that consists of one to seven digits. The DN is commonly known as an extension  
number.  
Feature Access Codes (FACs)— Feature Access Codes (FACs) allow you to access  
features for which you do not have a fixed or soft feature key. Feature Access  
Codes are applicable to the Meridian SL-100 system only. For your convenience,  
the FACs for your system can be printed on a page located at the back of this  
guide.  
Flexible Feature Codes (FFCs) —Flexible Feature Codes (FFCs) allow you to  
access features for which you do not have a fixed or soft feature key. Flexible  
Feature Codes are applicable to the Meridian 1 system only. For your  
convenience, the FFCs for your system can be printed on a page located at the  
back of this guide.  
Fixed Keys—The Fixed Keys are the hard labeled keys on your telephone.  
Indicator —An indicator is an LCD or LED that displays the current status of a  
feature by its state; flashing, winking, steady on, or off.  
Information screen—The Information screen displays call activity, lists, prompts,  
and status of calls.  
Interrupted dial tone—Interrupted dial tone is a broken or pulsed dial tone, heard  
when you access some of the features on your telephone.  
8
                               
Terms you should know  
Meridian 1, Meridian SL-100— The Meridian 1 or the Meridian SL-100 is your  
office communications system.  
More... — The More Key allows access to the multiple layers of Programmable  
Soft Keys. These keys are the keys located below the display on your telephone.  
Off-hook — Off-hook is a term used to indicate that the telephone is active and  
ready to make a call. Your telephones status changes to off-hook when you pick  
up the handset or press a Line (DN) Key.  
Paging tone—Paging tone is a special tone heard when using the Radio Paging  
feature. You hear two beeps followed by dial tone.  
Personal Directory —The Personal Directory stores entries by name and phone  
number.  
Primary Directory Number— The Primary Directory Number is the main  
extension number on your telephone. It is accessed through the Primary Directory  
Number (PDN) Key.  
Private Line — Private Line can be assigned to your telephone. With this line, you  
can reach an outside number without dialing a code to access an outside line.  
Internal extensions cannot be dialed from a private line.  
Redial List— The Redial List is accessed through the Call Log Key on the M3903  
and through the Directory/Log Key on the M3904. It lists outgoing numbers for  
calls that have been made from your telephone.  
Ringback/ring tone— Ringback/ring tone is the sound you hear when a call you  
have made is ringing at its destination.  
Shared Directory Number — A shared Directory Number is a DN (extension)  
that is shared by two or more telephones. This is also known as a Multiple  
Appearance DN (MADN).  
Special dial tone— The special dial tone refers to three consecutive short tones  
followed by steady dial tone that you hear when accessing some of your  
telephone features.  
Switch hook — The switch hook is the button which the handset presses down,  
disconnecting your call, when you replace the handset. When lifted, the handset  
releases the switch hook and you either answer an incoming call or you receive  
dial tone indicating that your telephone is ready to make a call.  
9
                     
Your telephone call features  
Your telephone call features  
Your network administrator assigns features to your programmable feature keys.  
Whenever this guide describes a procedure that requires special codes ask your  
network administrator to provide these to you.  
To access a feature, you press a Feature Key, or enter a Flexible Feature Code  
(FFC) for the Meridian 1 or a Feature Access Code (FAC) for the Meridian SL-100.  
Your network administrator supplies you with the Flexible Feature Codes or  
Feature Access Codes for your system.  
Note: In order to use a feature described in this section, your system software must  
support the feature and the feature must be assigned to your telephone. Check  
with your network administrator for more details.  
Use handsfree calling (M3902, M3903, and M3904)  
If your telephone is an M3902, M3903, or M3904 you can use the built-in  
microphone and speaker instead of the handset to make of receive a handsfree  
call. While on an active call, you can switch between Handset and Handsfree  
mode.  
To answer a call with handsfree:  
Press the Handsfree Key. You are now  
on a handsfree call.  
To discontinue a handsfree call:  
Press the Goodbye Key to end the call.  
Goodbye  
/
To mute a handsfree call:  
1. Press the Mute Key. The LED indicator  
Mute  
/
/
flashes.  
2. Press the Mute Key again to return to a  
Mute  
two way handsfree conversation.  
To switch from handsfree to handset:  
1. Lift the handset to switch from  
handsfree to handset.  
10  
               
Your telephone call features  
To switch from handset to handsfree:  
1. Press the Handsfree Key.  
2. Replace the handset.  
To use a headset:  
Connect a headset to the headset jack  
or the handset jack depending on the  
headset type and the telephone you  
are using.  
Press the Headset Key (M3903 and  
M3904). For the M3902 read the  
instructions that came with your  
recommended headset.  
Headset  
/
Note 1: Refer to “Set On-hook default  
path” on page 89 for information on how  
to configure your telephone for use with a  
headset.  
Note 2: Refer to “Headsets” on page 128  
for information on recommended headset  
types for your telephone. This section also  
provides information on setting and  
adjusting the volume for both amplified and  
unamplified headsets.  
To switch from handsfree to headset:  
Connect headset or put headset on.  
Press the Headset Key (M3903 and  
M3904). For the M3902 read the  
instructions for the headset you are  
using.  
Headset  
/
11  
 
Your telephone call features  
Activate/deactivate Group listening  
The Group listening feature allows others to listen to a call through the speaker  
while you are speaking through the handset. This feature must be enabled by your  
network administrator.  
To activate the Group listening  
option:  
1. Press the Options Key.  
Options  
/
2. Use the Navigation Keys to scroll  
through the Options List and highlight  
Group listening.  
Group listening  
3. Press the Select Key.  
Select  
4. Press the On Key.  
On  
5. Press the Done Key to save changes.  
6. Press the Quit Key to exit.  
Done  
Quit  
To use Group listening while you are  
on a call:  
Press the Handsfree Key. Everyone will  
hear the caller over the speaker, but  
the caller will only hear what is picked  
up by the handset.  
Note: You must let the caller know when  
others are listening to the conversation.  
This feature does not provide a tone to  
inform the party on the other end of the  
call that the conversation is being  
monitored.  
12  
   
Your telephone call features  
To deactivate the Group listening  
option:  
1. Press the Options Key.  
Options  
/
2. Use the Navigation Keys to scroll  
through the Options List and highlight  
Group listening.  
Group listening  
Select  
3. Press the Select Key.  
4. Press the Off Key to turn Group  
Off  
listening off.  
5. Press the Done Key to save changes.  
6. Press the Quit Key to exit.  
Done  
Quit  
To mute a group listening call:  
1. Press the Mute Key. The LED flashes.  
Mute  
/
/
2. Press the Mute Key again to return to  
Mute  
two way conversation.  
To switch from Group listening to  
handsfree:  
Press the Handsfree Key.  
13  
Your telephone call features  
Use the Predial feature  
The Predial feature allows you to enter and preview a number containg up to  
31 digits and make corrections before you dial the number.  
To use Predial:  
1. Replace the handset, if it is off the  
cradle.  
2. Dial the number.  
Note 1: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
Note 2: If you are calling an external or  
long distance number, be sure that the  
appropriate access codes are included.  
3. Press a Line (DN) Key to receive dial  
2637  
tone.  
The displayed predialed number is  
automatically dialed.  
4. Lift the handset when the called party  
answers or, if on handsfree, begin to  
talk.  
Note: You cannot use the Predial feature if  
the Live dial pad feature is active.  
14  
     
Make a call  
Make a call  
This section describes features that you can use when you make a call. There are  
several ways to make a call from your M3900 Series Meridian Digital Telephone.  
To make a call from your telephone, use the features described in this chapter.  
To make a call:  
1. Lift the handset.  
or  
or  
or  
Press the Line (DN) Key.  
2637  
or  
Press the Handsfree Key.  
Note: The Handsfree Key must be enabled  
by your network administrator  
or  
or  
Press the Headset Key if you have a  
headset connected to your telephones  
headset jack (available on the M3903  
and M3904).  
Headset  
/
Note: See “Set On-hook default path” on  
page 89, and “Headsets” on page 128  
for information on connecting a headset to  
your M3903 or M3904.  
2. Dial the number.  
Note: Whenever you read “Lift the  
handset,” in this guide, you may  
alternatively press a free Line (DN) Key,  
Handsfree Key, or the Headset Key. You  
receive dial tone with each of these  
actions.  
To change from handset to headset:  
The Headset Key is used to switch to  
the headset mode of operation.  
Headset  
/
The LED lights steadily to indicate that  
you are in headset mode.  
15  
 
Make a call  
Make a call while on-hook  
To make a call while on-hook, leave the handset in the cradle while you dial a  
number.  
To dial on-hook:  
1. Press a Line (DN) Key.  
2637  
2. Dial the number when you receive dial  
tone.  
3. Lift the handset when the called party  
answers.  
Auto Dial  
Auto Dial lets you dedicate a feature key to a specific telephone number. When  
the Auto Dial Key is pressed, the number is dialed automatically. This feature must  
be enabled by your network administrator.  
To use Auto Dial:  
1. Lift the handset.  
2. Press the associated Auto Dial Key.  
AutoDial  
The number is dialed automatically.  
To display the Auto Dial number (M3903 and M3904):  
1. Press the Display Key.  
Display  
Note: On the Meridian SL-100, press the  
Inspect Key to display the number.  
2. Press the configured Auto Dial Key.  
AutoDial  
The number appears on the display.  
To store an Auto Dial number:  
1. Press the Auto Dial Key, without lifting  
AutoDial  
the handset.  
16  
           
Make a call  
2. Dial the number to be stored on the  
Auto Dial Key.  
Note 1: The number may contain up to  
31 digits.  
Note 2: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
Note 3: If you are storing an external or  
long distance number, be sure that the  
appropriate access codes are included.  
3. Press the Auto Dial Key again. The  
AutoDial  
number is stored on the key.  
Note: To change the key label “AutoDial”, select Change feature key label  
from the Options List menu. Please see “Change a Feature Key label” on page 80  
for detailed instructions.  
Ring Again (M3902)  
Use the Ring Again feature when you dial a number and receive a busy tone or  
no answer. The Ring Again feature lets you know when the person you dialed is  
available or has used their telephone. The feature notifies you when to redial your  
party. The Ring Again feature automatically redials the number.  
To use Ring Again:  
1. Dial a number and receive a busy tone  
or no answer.  
Note: On the Meridian SL-100, Ring  
Again is available on busy tone only.  
2. Press the Ring Again Key, or enter the  
RingAgn  
Ring Again Activate FFC.  
To call a Ring Again party when you  
receive notification:  
When the number you want to reach is  
available, or the person has re-used their  
set, you hear the Ring Again tone.  
1. Lift the handset, you receive dial tone.  
Note: If you used the Ring Again Activate  
FFC, the number is automatically dialed.  
2. Press the Ring Again Key.  
RingAgn  
17  
     
Make a call  
To cancel Ring Again before  
notification:  
Press the Ring Again Key a second  
time before hearing the notification  
tone, or enter the Ring Again  
Deactivate FFC.  
RingAgn  
Ring Again (M3903 and M3904)  
Use the Ring Again feature when you dial a number and receive a busy tone or  
no answer. The Ring Again feature lets you know when the person you dialed is  
available or has used their telephone. The feature notifies you when to redial your  
party. The Ring Again feature automatically redials the number.  
To use Ring Again:  
1. Dial a number and receive a busy tone  
or no answer.  
Note: On the Meridian SL-100, Ring  
Again is available on busy tone only.  
2. Press the Ring Again Key.  
RingAgn  
The screen displays Ring again is  
active.  
To call a Ring Again party when you  
receive notification:  
When the number you want to reach is  
available, or the person has re-used their  
set, you hear the Ring Again tone.  
1. Lift the handset or press a line (DN)  
key.  
2. Press the Ring Call Key.  
RngCall  
To cancel Ring Again before  
notification:  
Press the Cancel Ring Again Key.  
CanclRA  
The screen displays Ring Again is  
cancelled.  
18  
   
Make a call  
Redial last number called  
Last Number Redial allows you to automatically redial the last number you  
dialed. This feature must be enabled by your network administrator.  
To use Last Number Redial when  
using the handset:  
1. Lift the handset.  
2. Press a Line (DN) Key.  
2637  
To use Last Number Redial when  
using handsfree:  
Press the Line (DN) Key twice.  
2637  
2637  
The last number you dialed is  
automatically redialed.  
Note: On Meridian SL-100, press the £  
Key twice.  
19  
     
Make a call  
Use Speed Call (M3902)  
The Speed Call feature allows you to automatically dial frequently called numbers  
by entering a one, two, or three digit access code. Contact your network  
administrator to determine the capacity of your Speed Call list. This will establish  
the number of digits you will enter for each access code.  
A telephone designated as a Speed Call Controller can program or edit the Speed  
Call list. This feature must be enabled by your network administrator.  
To store or change a Speed Call  
number:  
1. Press the Speed Call Controller Key, or  
lift the handset and enter the Speed  
Call Controller FFC.  
SpcCtlr  
The triangular icon flashes, indicating  
programming mode.  
2. The phone prompts you to dial a one,  
two, or three digit code and the  
telephone number.  
Note: Dial the access code (if required)  
followed by the internal, external, or  
long-distance telephone number.  
3. Press the Speed Call Controller Key  
again, or enter the Speed Call  
Controller FFC.  
SpcCtlr  
The code and number are saved. The  
flashing icon turns off.  
To make a Speed Call:  
1. Lift the handset.  
2. Press the Speed Call Controller key or  
the Speed Call User Key, or enter the  
Speed Call User FFC.  
SpcCtlr  
SpcUser  
or  
3. Dial the Speed Call code assigned to  
the telephone number.  
The number is automatically dialed.  
20  
     
Make a call  
Use Speed Call (M3903 and M3904)  
The Speed Call feature allows you to automatically dial frequently called numbers  
by entering a one, two, or three digit access code. Contact your network  
administrator to determine the capacity of your Speed Call list. This will establish  
the number of digits you will enter for each access code.  
A telephone designated as a Speed Call Controller can program or edit the Speed  
Call list. This feature must be enabled by your network administrator.  
To store or change a Speed Call  
number:  
1. Press the Speed Call Controller Key.  
SpcCtrl  
The screen displays Enter Code, then  
number.  
2. Dial a one, two, or three digit code.  
Use the Delete Key if you make a  
mistake. Use the Cancel Key to leave  
the screen without storing a speed call  
number.  
Note: A dash is automatically inserted  
after the required number of digits have  
been entered.  
3. Dial the associated telephone number.  
Use the Delete Key if you make a  
mistake. Use the Cancel Key to leave  
the screen without storing a speed call  
number.  
Note 1: Dial the access code (if required)  
followed by the internal, external, or  
long-distance telephone number.  
4. Press the Done Key to save the code  
Done  
and number.  
To make a Speed Call:  
1. Lift the handset.  
2. Press the Speed Call Controller Key or  
SpcCtrl  
SpcUsr  
the Speed Call User Key.  
or  
The screen displays Enter code.  
21  
   
Make a call  
3. Dial the Speed Call code assigned to  
the telephone number.  
The number is automatically dialed.  
Make a System Speed Call  
System Speed Call allows you to make a call by dialing Speed Call codes which  
may override your telephones class of service restrictions. The System Speed Call  
feature is set up on the system by your network administrator. It is a speed dial  
number that is common to many users, therefore it is set up on the system not on  
your individual telephone.  
To make a System Speed Call:  
1. Lift the handset.  
2. Press the System Speed Call  
Controller key or the System Speed  
Call User Key, or enter the System  
Speed Call User FFC (Meridian 1) or  
FAC (Meridian SL-100).  
SScCtlr  
SScUser  
or  
3. Dial the Speed Call code assigned to  
the telephone number.  
The number is automatically dialed.  
Use Hot Line  
The network administrator can program a Hot Line Key that allows you to dial a  
specific number automatically. The network administrator can apply other features  
to the Hot Line such as Call Redirection, so that the Hot Line call is answered by a  
person and not by a voice mail box.  
To use Hot Line:  
Press the Hot Line Key.  
Hotline  
The Hot Line Key automatically dials  
the number.  
Note 1: On the Meridian SL-100 system,  
the Automatic Line (AUL) feature is the same  
as the Hot Line feature.  
Note 2: If your main DN is a Hot Line, lift  
the handset. The Hot Line dials the number  
automatically.  
22  
           
Make a call  
Make an Intercom call  
The Intercom feature connects a group of people together through an Intercom  
Key. You can use the Intercom feature to call a member of your intercom group by  
pressing a code assigned to each member of the group. The intercom group must  
be set up by your network administrator.  
To make an Intercom call:  
1. Lift the handset.  
2. Press the Intercom Key.  
Intercom  
3. Dial the one or two digit code for the  
intercom group member you wish to  
call.  
To answer an Intercom call while on  
a line other than your Intercom  
group line:  
1. Press the Hold Key to put the current  
Hold  
call on hold.  
/
or  
or  
Press the Goodbye Key to end the call.  
Goodbye  
/
2. Press the Intercom Key and begin to  
Intercom  
speak.  
23  
   
Answer a call  
Answer a call  
When you receive an incoming call, your telephone rings and the LCD indicator  
flashes.  
To answer a call:  
Lift the handset.  
or  
or  
Press the Handsfree Key (M3902,  
M3903, and M3904).  
or  
or  
or  
Press the Line (DN) Key beside the LCD  
indicator as it flashes.  
or  
2637  
Press the Headset Key if you have a  
headset connected to your telephone  
(available on the M3903 and  
M3904).  
Headset  
/
24  
   
While on an active call  
While on an active call  
This section describes features that you can use while on an active call.  
Place a call on Hold  
Use the Hold feature when you are talking with one party and a second call  
comes in on a second line. You can answer the second call and retain the original  
call by putting it on Hold.  
To place a call on Hold:  
Press the Hold Key.  
Hold  
/
The LCD indicator flashes beside the  
line on hold.  
Note 1: If the Automatic Hold feature is  
configured for your Meridian 1, the active  
call is automatically put on hold when you  
answer the second call.  
Note 2: On the Meridian SL-100  
Automatic Hold is the default feature.  
Note 3: The caller hears music while on  
hold, if the Music on Hold feature is  
configured for your system.  
To retrieve a call on hold:  
Press the Line (DN) Key beside the  
flashing LCD indicator.  
2637  
Transfer a call (M3902)  
Use the Transfer feature to redirect a call to a third party.  
To use the Transfer feature:  
1. Press the Transfer Key.  
Transfer  
/
The other party is on hold and you  
receive dial tone. The LED indicator  
light flashes steadily.  
2. Dial the number of the telephone  
where the call is to be transferred.  
25  
           
While on an active call  
3. When you hear the ring or a person  
answers, press the Transfer Key to  
complete the call transfer.  
Transfer  
/
The LED indicator goes from steady on  
to off.  
To go back to the original call if the  
transfer is incomplete:  
If the person you called is not  
available, press the Line (DN) Key to  
reconnect to the original call.  
Note: On the Meridian SL-100, press the  
Transfer Key, dial the number and press  
the Goodbye Key. If you press the Transfer  
Key the second time, you get a three way  
conference.  
Transfer a call (M3903 and M3904)  
Use the Transfer feature to redirect a call to a third party.  
To use the Transfer feature:  
1. Press the Transfer Key.  
Trans  
The other party is on hold and you  
receive a dial tone. The screen  
displays Call on hold, dial number.  
2. Dial the number of the telephone  
where the call is to be transferred.  
3. Press the Swap Key to switch between  
talking with the original caller and the  
new caller. Press the Connect Key to  
complete the transfer.  
Swap  
Connect  
or  
The two callers are connected and  
your telephone is ready to make or  
receive new calls.  
26  
     
While on an active call  
To go back to the original call if the  
transfer is incomplete:  
1. Press the Goodbye Key.  
Goodbye  
/
2. Press the Line (DN) Key with the  
flashing icon to return to your original  
call.  
2637  
Use Timed Reminder Recall  
Timed Reminder Recall gives you a reminder tone when a call you transferred is  
not answered.  
To use Timed Reminder Recall:  
1. Press the Transfer Key. The call is put  
Trans  
on hold.  
2. Dial the number where you want to  
transfer the call.  
3. Press the Transfer Key again.  
Trans  
or  
or  
Replace the handset before the person  
answers. This starts the recall timer.  
Note 1: On the Meridian SL-100, do not  
press the Transfer Key again; replace the  
handset before the person answers.  
Meridian SL-100 uses the Blind Transfer  
Recall feature.  
Note 2: If the transfer is complete, the  
recall timer stops.  
27  
     
While on an active call  
If the transferred call is not  
answered, your telephone rings:  
1. Lift the handset.  
2. Press the Transfer Key and repeat the  
Trans  
transfer (to a different DN).  
Note: If you transfer a call to a person and  
they pick up the line while you are still on  
the line, press the Goodbye Key to  
complete the transfer. Check with your  
network administrator to determine the  
time interval of your recall timer.  
Use Attendant Recall  
The Attendant Recall feature allows you to contact an attendant while on a call  
and connect the call to the attendant.  
To contact the attendant while on a  
call:  
1. Press the Attendant Recall Key  
AttRecall  
while on a call.  
Stay on the line until the attendant  
answers.  
2. Press the Goodbye Key.  
Goodbye  
/
The caller remains connected to the  
attendant.  
Note: On the Meridian SL-100, the  
Attendant Recall Key is not available; use  
the Transfer Key to connect a call to the  
attendant.  
Use Call Park (M3902)  
The Call Park feature allows a call to be held temporarily and to be retrieved from  
any telephone. You can park an incoming call and page the called party. When  
you use Call Park, you do not tie up a line. Your network administrator can set up  
a System Park Extension where most calls are automatically parked.  
If configured network-wide, Call Park can be used across networks.  
28  
         
While on an active call  
To Park a call on the System Park DN  
or your own DN:  
Press the Park Key.  
Park  
If there is a System Park DN, the call  
automatically parks on the System  
Park DN. Otherwise, it parks on your  
DN.  
Note: On the Meridian SL-100, press the  
Park Key and you receive a confirmation  
tone. Press the Park Key again or the  
Goodbye Key.  
To park a call on a DN other than the  
System Park DN or your own DN:  
1. Press the Park Key.  
Park  
2. Dial the DN where you want to park  
the call.  
3. Press the Park Key.  
Park  
Note: On Meridian SL-100, press Directed  
Call Park (DCPK) Key. Dial the DN where  
you want to park the call. Press DCPK  
again.  
To park a call using FFCs/FACs:  
1. Press the Transfer Key.  
Transfer  
/
2. Dial the Park Call FFC (Meridian 1), or  
the Directed Call Park or System Call  
Park FAC (Meridian SL-100).  
3. If you do not want the System Park DN  
or your own DN, Dial a DN where you  
want to park the call.  
4. Press the Transfer Key.  
Transfer  
/
29  
       
While on an active call  
To retrieve a parked call:  
1. Lift the handset.  
2. Press the Park Key, or to retrieve the  
call using FFCs/FACs; Dial the Park  
Call Access FFC (Meridian 1), or the  
Directed Call Park or System Call Park  
FAC (Meridian SL-100).  
Park  
or  
3. Dial the DN where you parked the  
call.  
Note: If a parked call is not retrieved  
within a specified period of time, it rings  
back to your telephone or to the attendant.  
Check with your network administrator to  
determine your specified period of time.  
Use Call Park (M3903 and M3904)  
The Call Park feature allows a call to be held temporarily and to be retrieved from  
any telephone. You can park an incoming call and page the called party. When  
you use Call Park, you do not tie up a line. Your network administrator can set up  
a System Park Extension where most calls are automatically parked.  
If configured network-wide, Call Park can be used across networks.  
To park a call on a System Park DN:  
1. Press the Park Key.  
Park  
OK  
The screen displays a System Park DN  
and asks for confirmation.  
2. Press the OK Key. The call parks on the  
System Park DN.  
Note: On the Meridian SL-100, the screen  
displays Park on the first line. On the  
second line, the screen displays  
Call Parked. Press the Goodbye Key to  
complete the call park process. The call is  
parked on your own DN.  
30  
     
While on an active call  
To park a call on a DN other than the  
System Park DN on the Meridian 1:  
1. Press the Park Key.  
Park  
The screen displays Press OK to park  
call on 2190 (Where 2190 represents  
the default System Park DN).  
2. Dial the DN where you want to park  
the call.  
When you begin dialing, the screen  
displays Enter digits, then park.  
When you have completed dialing the  
call park DN, the screen displays  
Press OK to park call.  
3. Press the OK Key.  
OK  
The call parks on the selected DN.  
To park a call on a DN other than the  
System Park DN on the  
Meridian SL-100:  
1. Press the Direct Park Key.  
DirectPark  
2. Dial the DN where you want to park  
the call.  
Note: Press the key twice to park the  
call on the System Park DN.  
3. Press the Direct Park Key.  
DirectPark  
The call parks on the selected DN.  
31  
While on an active call  
To retrieve a parked call on the  
Meridian 1:  
1. Lift the handset.  
2. Dial the DN where you parked the  
call.  
Note: If a parked call is not retrieved  
within a specified period of time, it rings  
back to your telephone or to the attendant.  
Check with your network administrator to  
determine your specified period of time.  
To retrieve a parked call on the  
Meridian SL-100:  
1. Lift the handset.  
2. Press the Direct Park Key or enter the  
DirectPark  
Call Park FAC.  
3. Dial the DN where you parked the  
call.  
Note 1: If a parked call is not retrieved  
within a specified period of time, it rings  
back to your telephone or to the attendant.  
Check with your network administrator to  
determine your specified period of time.  
Note 2: Check with your network  
administrator to determine your System  
Park DN.  
32  
While on an active call  
Calling Party Number (M3902)  
The Calling Party Number feature allows you to record a callers number, for  
accounting purposes, while on an established call. Note: This feature is not  
available on the Meridian SL-100.  
To record a callers number:  
1. Press the Calling Party Key. Enter  
CParty  
number appears on the display.  
2. Dial the calling partys telephone  
number.  
3. Press the Calling Party Key.  
CParty  
Calling Party Number/Charge Account (M3903 and M3904)  
The Calling Party Number/Charge Account feature allows you to record a  
callers number or charge account number for accounting purposes while on an  
established call.  
To record the calling party number or  
charge account number (Meridian 1):  
1. Press the Charge Key. The screen  
Charge  
displays Select Charge type.  
2. Press the Account Key. The screen  
Account  
displays Enter account number.  
or  
or  
Press the Calling Party Number Key.  
The screen displays Enter Calling  
party number.  
CParty  
3. Dial the charge account number or  
calling party number. Use the Clear  
Key or Delete Key to edit the number.  
Press the Exit Key to leave the screen  
without charging the call.  
4. Press the OK Key. You return to your  
OK  
call.  
33  
       
While on an active call  
To record a charge account number  
(Meridian SL-100):  
1. Lift the handset and ask the calling  
party to hold  
2. Flash the switch hook  
3. Dial the Account Code FAC.  
You receive dial tone.  
4. Dial the account code digits.  
5. Flash the switch hook.  
You are returned to your call.  
Display incoming calls  
The Display Key allows you to be on an active call and display an incoming  
callers name and/or number, if not automatically displayed, without interfering  
with the call in progress.  
To view the name of a second caller  
while on a call in progress:  
1. Press the Display Key.  
Display  
2. Press the flashing Line (DN) Key. The  
call waiting information appears on  
the display.  
2637  
Note 1: Use of the Display Key does not  
interfere with the call in progress.  
Note 2: You can use the Display Key in  
combination with other feature keys to  
display information associated with the  
feature.  
Note 3: On the Meridian SL-100, while  
on an active call, press the Inspect Key to  
view information on an incoming call.  
34  
     
While on an active call  
Trace a Malicious call  
Malicious Call Trace provides a way for you to trace nuisance calls. The feature is  
available for both internal and external calls. When the key is pressed, your  
Directory Number and the telephone number of the caller are recorded for access  
by your network administrator.  
To use Call Trace while you are on a  
call:  
Press the Call Trace Key.  
CallTrace  
Note: On the Meridian SL-100, press the  
MalcsHold (Malicious Call Hold) Key.  
To use Call Trace if you do not have a  
Call Trace Key:  
1. Press the Transfer Key or the  
Trans  
Conf  
Conference Key.  
or  
Note: On the Meridian SL-100, press only  
the Transfer Key.  
2. Dial the Malicious Call Trace FFC  
(Meridian 1) or the Malicious Call  
Hold FAC (Meridian SL-100).  
p
3. Press the Line (DN) Key beside the  
flashing LCD indicator to return to the  
call.  
2637  
Note: On the Meridian SL-100, after  
dialing the Malicious Call Hold FAC, you  
are automatically reconnected to the  
calling party.  
35  
         
Incoming calls  
Incoming calls  
This section describes features that you can use with incoming calls.  
Activate Automatic Answerback  
When Automatic Answerback is active, your set automatically answers in  
handsfree mode after one ring.  
Note: When Automatic Answerback is active, calls do not forward to your voice  
message service.  
To use Automatic Answerback:  
Press the Automatic Answerback Key.  
AutoAns  
To deactivate Automatic  
Answerback:  
Press the Automatic Answerback Key.  
AutoAns  
36  
     
Incoming calls  
Use Call Pickup  
Call Pickup allows you to pick up a call from any telephone in the same Pickup  
Group or another Pickup Group. This feature must be enabled by your network  
administrator.  
To answer a call in your own Call  
Pickup Group:  
1. Lift the handset.  
2. Press the Pickup Key or enter the  
Pickup Ringing Number FFC  
(Meridian 1) or FAC (Meridian  
SL-100).  
Pickup  
To answer an incoming call in  
another Call Pickup Group:  
1. Lift the handset.  
2. Press the Group Pickup Key or enter  
GrpPickup  
the Pickup Group FFC.  
3. Dial the Pickup Group number of the  
telephone that is ringing.  
Note 1: The network administrator assigns  
the Pickup Group number.  
Note 2: This feature is not applicable on  
the Meridian SL-100 system.  
To answer a call at a specific  
extension within your Pickup Group:  
1. Lift the handset.  
2. Press the DN Pickup Key, or enter the  
Pickup Directory Number FFC  
DNPickup  
(Meridian 1) or the Directed Call  
Pickup FAC (Meridian SL-100)  
3. On the Meridian SL-100, dial the  
extension number of the ringing  
telephone.  
p
Note: If the pickup DN is invalid, you  
receive an overflow burst tone, and the  
screen displays Release and try again.  
Press the Goodbye Key.  
37  
       
Incoming calls  
Use Call Waiting  
Call Waiting puts your current call on hold, while you answer an incoming call.  
Example: The attendant routes an outside call to you while you are on an existing  
call. Call Waiting allows you to recognize the call and respond to it. This feature  
must be enabled by your network administrator.  
To answer an incoming call while on  
another call:  
1. Press the Hold Key when you hear the  
Hold  
tone.  
/
The Call Waiting status icon appears  
in the display.  
2. Press the Call Wait Key (CWait for  
CallWait  
M3902) to answer the call.  
To return to your first telephone call:  
1. Press the Hold Key, if you want to put  
Hold  
the second call on hold.  
/
or  
or  
Press the Goodbye Key to end the  
second call.  
Goodbye  
/
2. Press the Line (DN) Key associated  
with the first call.  
If you do not have a Call Waiting  
Key:  
1. If you do not have a Call Waiting Key  
and you hear the Call Waiting tone,  
press the Goodbye Key to end your  
current call.  
Goodbye  
/
2. Press the Line (DN) Key beside the  
flashing status icon to answer the  
incoming call.  
2637  
38  
     
While you are away from your desk  
While you are away from your desk  
This section describes features that you may wish to use when you are away from  
your desk.  
Forward calls (M3902)  
The Call Forward feature allows you to direct your calls to ring at another Line  
(DN). You cannot forward calls while your telephone is ringing.  
To forward your calls:  
1. Press the Forward Key, or lift the  
handset and enter the Call Forward All  
Calls Activate FFC (Meridian 1) or  
FAC (Meridian SL-100).  
Forward  
Forward  
2. Dial the DN where you want to  
forward your calls.  
3. Press the Forward Key.  
To view the number that your calls  
are being forwarded to:  
1. Press the Display Key, or lift the  
handset and enter the Call Forward All  
Calls Verify FFC.  
Display  
Forward  
Note: On the Meridian SL-100, press the  
Inspect Key instead of the Display Key.  
2. Press the Forward Key.  
This action displays the forward  
number and leaves Call Forward  
active.  
To cancel Call Forward:  
Press the Forward Key, or lift the  
handset and enter the Call Forward All  
Calls Deactivate FFC (Meridian 1) or  
FAC (Meridian SL-100).  
Forward  
To reinstate Call Forward to the same  
number:  
Press the Forward Key twice.  
Forward Forward  
39  
         
While you are away from your desk  
Forward calls (M3903 and M3904)  
The Call Forward feature allows you to direct your calls to ring at another Line  
(DN). You cannot forward calls while your telephone is ringing.  
To forward your calls:  
1. Press the Forward Key.  
Forward  
The previously stored forward number  
appears, if one exists, and the screen  
displays Enter forward number.  
2. If desired, enter a new number. The  
existing number is automatically  
deleted. If you make a mistake, use the  
Delete Key to delete the previous  
digit(s). Press Cancel to leave this  
screen without forwarding your  
telephone or changing the number.  
3. Press the Done Key to activate Call  
Done  
Forward.  
To view the number that your calls  
are being forwarded to:  
1. Press the Check Forward Key.  
CheckFw  
2. Press the Exit Key to return to the  
Exit  
previous screen.  
This action will leave Call Forward  
active.  
To cancel Call Forward:  
1. Press the Check Forward Key.  
CheckFw  
2. Press the Cancel Forward Key.  
CanclFw  
40  
   
While you are away from your desk  
Forward internal calls only  
Internal Call Forward allows only calls originating at internal DNs to ring at  
another DN. Calls originating outside your Meridian 1 system will still ring at your  
telephone. You cannot forward calls while your telephone is ringing.  
To forward your internal calls:  
1. Press the Internal Call Forward Key,  
or lift the handset and enter the  
IntForward  
Internal Call Forward Activate FFC.  
2. Dial the DN where you want to  
forward your calls.  
3. Press the Internal Call Forward Key.  
IntForward  
Receiving a call:  
To cancel Internal Call Forward:  
Press the Internal Call Forward Key,  
or lift the handset and enter the  
IntForward  
Internal Call Forward Deactivate FFC.  
To reinstate Internal Call Forward to  
the same number:  
Press the Internal Call Forward Key  
twice.  
IntForward  
IntForward  
Note: The Meridian SL-100 uses the Call  
Forward Busy/Don’t Answer -  
Internal/External FAC. This feature allows  
Meridian SL-100 user to:  
Forward an incoming call which  
originated internally from a DN in  
the same customer group as you.  
Forward an incoming call which  
originated externally from a DN  
out of your customer group to a  
DN outside your customer group.  
41  
         
While you are away from your desk  
Use Remote Call Forward  
The Remote Call Forward feature allows you (from any telephone other than your  
own) to forward your calls to any telephone.  
Note: On the Meridian SL-100, dial the Remote Access Directory Number. You  
are prompted to enter the directory number of your telephone, your PIN, and the  
Call Forwarding authorization code. Follow the prompts to activate, deactivate, or  
change call forwarding to a new destination.  
To activate Remote Call Forward:  
1. Lift the handset.  
2. If you call from a telephone outside the  
system, first dial your Direct Inward  
System Access number and wait for  
dial tone.  
3. Dial the Remote Call Forward Activate  
FFC to activate the feature.  
4. Dial your Station Control Password.  
Note: Refer to “Secure your telephone” on  
page 44.  
5. Dial your DN.  
You get a dial tone before you dial  
your number.  
6. Dial the number where you want to  
forward your calls. If you forward calls  
to an invalid number, you receive a  
fast busy tone.  
7. Press the £ Key.  
£
To forward calls to a previous call  
forward telephone number, skip step  
six above.  
42  
           
While you are away from your desk  
To cancel Remote Call Forward:  
1. Lift the handset.  
2. If you call from a telephone outside the  
system, first dial your Direct Inward  
System Access number and wait for  
dial tone.  
3. Dial the Remote Call Forward  
Deactivate FFC.  
4. Dial your Station Control Password.  
5. Dial your DN.  
You get a dial tone before you dial  
your number.  
6. Press the £ Key.  
£
Note: When you use the Remote Call  
Forward feature to change the number to  
which your calls are being forwarded, this  
information is not updated on the display  
of your M3900 Series telephone. The  
telephones display will continue to show  
the last call forward number that was  
entered from the telephone using the Call  
Forward feature.  
43  
     
Secure your telephone  
Secure your telephone  
You can lock your telephone with a password to prevent unauthorized use of your  
telephone. Note: This feature is not available on the Meridian SL-100.  
To lock your telephone:  
1. Lift the handset.  
2. Dial the Electronic Lock Activate FFC  
and your Station Control Password.  
Note: If you perform this operation from  
someone elses telephone, also dial your  
DN.  
3. Press the Goodbye Key.  
Goodbye  
/
To unlock your telephone:  
1. Lift the handset.  
2. Dial the Electronic Lock Deactivate FFC  
and your Station Control Password.  
Note: If you perform this operation from  
someone elses telephone, also dial your  
DN.  
3. Press the Goodbye Key.  
Goodbye  
/
To change your password (must be  
done from your telephone):  
1. Lift the handset.  
2. Dial the Station Control Password  
Change FFC and your current  
password. Dial your new password  
twice (for verification).  
3. Press the Goodbye Key.  
Goodbye  
/
44  
     
Talk with more than one person  
Talk with more than one person  
This chapter describes features which allow you to talk with more than one person  
at the same time.  
Set up a Conference call (M3902)  
You can set up a Conference call for up to six people (including yourself). Contact  
your network administrator to determine the maximum number of people your  
system allows on a conference call.  
To set up a conference call:  
1. Press the Conference Key while you  
Conf  
are on a call.  
The other party is on hold and you  
receive a dial tone.  
2. Dial the number of the person you  
want to add to the conference.  
3. Press the Conference Key when the  
Conf  
person answers.  
Everyone is able to join the  
conversation.  
If the person you attempt to add to  
the conference is unavailable:  
1. Press the Goodbye Key.  
Goodbye  
/
2. Press the Line (DN) Key to return to  
your original call.  
45  
     
Talk with more than one person  
Set up a Conference call (M3903 and M3904)  
You can set up a Conference call for up to six people (including yourself). Contact  
your network administrator to determine the maximum number of people your  
system allows on a conference call.  
To set up a conference call:  
1. Press the Conference Key while you  
Conf  
are on a call.  
The other party is on hold and you  
receive dial tone. The screen displays  
Call on hold, dial number.  
2. Dial the number of the person you  
want to add to the conference.  
3. Press the Swap Key to switch between  
talking with the original caller and the  
new caller. Press the Connect Key to  
complete the conference.  
Swap  
Connect  
or  
Everyone is able to join the  
conversation.  
If the person you attempt to add to  
the conference is unavailable:  
1. Press the Goodbye Key.  
Goodbye  
/
2. Press the Line (DN) Key with the  
flashing icon to return to your original  
call.  
2637  
46  
   
Talk with more than one person  
Join a call (M3902)  
The Call Join feature allows you to connect an incoming call to a call already in  
progress thereby creating a conference call. In order to use Call Join, your  
telephone must be configured with either a second line (DN) or a Call Waiting  
Key.  
To connect a call on hold (on a  
different line) to your current call:  
1. Press the Conference Key.  
Conf  
2. Press the Key that has the caller you  
want to connect to your current call.  
3. Press the Conference Key again.  
Conf  
The person on hold joins your  
conversation.  
Join a call (M3903 and M3904)  
The Call Join feature allows you to connect an incoming call to a call already in  
progress thereby creating a conference call. In order to use Call Join, your  
telephone must be configured with either a second line (DN) or a Call Waiting  
Key.  
To connect a call on hold (on a  
different line) to your current call:  
Conf  
1. Press the Conference Key.  
2. Press the Key that has the caller you  
2637  
want to connect to your current call.  
3. Press the Connect Key.  
Connect  
The person on hold joins your  
conversation.  
47  
       
Talk with more than one person  
Selectable Conferee Display and Disconnect  
You can view the list of active conferees by using the Conferee Selectable Display  
Key and disconnect any party that has been added to the conference call. This  
feature is not available on the Meridian SL-100 system.  
To view active conferees:  
1. While on a conference call, press the  
Conferee Selectable Display Key. The  
LCD indicator turns on. With each key  
press, the screen changes to show a  
different active conferee.  
ConfSelDsp  
Note: This action has no effect on the  
displays of the other telephones involved in  
the conference.  
2. Press the Goodbye Key. If configured,  
the Conference Count Display returns.  
The LCD indicator turns off.  
Goodbye  
/
To disconnect a conferee:  
1. While on a conference call, press the  
Conferee Selectable Display Key. The  
LCD indicator turns on. Continue to  
press the key until the conferee you  
want to delete appears on the screen.  
ConfSelDsp  
2. Press the Line (DN) Key on which the  
conference call is established. The  
selected conferee is disconnected from  
the call.  
2637  
Note: If there are additional conferees to  
be disconnected, press the Conferee  
Selectable Display Key until the conferee  
that is to be disconnected is displayed on  
the screen.  
3. Press the Goodbye Key. If configured  
the Conference Count Display returns  
and is updated to reflect the revised  
total count of conferees. The LCD  
indicator tuns off.  
Goodbye  
/
48  
   
Talk with more than one person  
Use Group Call  
Group Call automatically calls members of a predefined group, one at a time,  
until they have all answered. Ask your network administrator for details on how to  
create a conference call group.  
To call group members:  
1. Lift the handset.  
2. Press the Group Call Key or enter the  
GroupCall  
Group Call FFC.  
The feature automatically calls all  
group members. The icon flashes until  
all members answer.  
Their phone numbers appear on the  
display as they answer. When the last  
person answers, the Group Call  
indicator lights steadily.  
Note 1: When a person in your group is  
on a conference call or another group call,  
they are not connected to your group call.  
Note 2: After all the people in the group  
have answered, only the person who made  
the group call can put the call on hold.  
Note 3: On the Meridian SL-100, use the  
Preset Conference feature for group calls.  
Dial the specific DN for Preset Conference,  
simultaneous ringing of the pre-selected  
parties is activated.  
49  
       
Talk with more than one person  
To answer a Group Call:  
Lift the handset.  
Note 1: If you are on a call and you  
receive three 10-second tones, this is the  
notification of a group call on your current  
extension.  
Note 2: If you are on a call on another line  
on your telephone (M3903 and M3904)  
when a group call is made, you receive a  
long tone through the handset or speaker.  
Note 3: You do not receive notification of  
a group call if you are already on a  
conference call or another group call.  
To end a Group Call:  
Press the Goodbye Key.  
Goodbye  
/
Note: When the person who made the  
group call disconnects, the call terminates  
for all members of the group. However, the  
members of the Group Call can disconnect  
from the call and not affect other members  
on the call.  
50  
Work without interruption  
Work without interruption  
This chapter describes features that provide you with uninterrupted work time.  
Activate Make Set Busy  
Make Set Busy allows you to make your telephone appear busy to all callers.  
To activate Make Set Busy:  
Press the Make Set Busy Key, or lift the  
handset and enter the Make Set Busy  
Activate FFC.  
MakeSetBsy  
To deactivate Make Set Busy:  
Press the Make Set Busy Key a second  
time to deactivate the feature, or lift the  
handset and enter the Make Set Busy  
Deactivate FFC.  
MakeSetBsy  
51  
       
Additional Call Features  
Additional Call Features  
Auto Dial Transfer Feature  
Auto Dial Transfer allows you to use your Auto Dial Key to transmit digits to the  
central office after a Trunk Switch Hook Flash. You must be on a central  
office/exchange (CO) trunk call from or to a CO which offers Centrex or  
exchange line-type features.  
To use Auto Dial Transfer when you  
pick up an incoming trunk call:  
1. Press the Centrex Switch Hook Flash  
CentrexSHF  
Key and wait for interrupted dial tone.  
Note: On the Meridian SL-100, Press the  
Transfer Key instead of the Centrex Switch  
Hook Flash Key. Auto Dial can be used to  
transfer calls however, you do not have to  
be on a central office trunk call, and the  
Centrex Switch Hook Flash key is not  
applicable to the Meridian SL-100.  
2. Press the Auto Dial Key to call the  
AutoDial  
number desired.  
3. Press the Goodbye Key to end the call.  
Goodbye  
/
Use the buzz signal  
Buzz allows one person, whose telephone is linked to another telephone, to signal  
the other telephone. The person signaled hears a buzz. Use this feature to notify  
the other person of a call, a visitor, or a request.  
To buzz the telephone linked to  
yours:  
Press the Buzz Key.  
Buzz  
The telephone linked to yours, buzzes  
as long as you hold down the key.  
Note: Buzz signal is not available on the  
Meridian SL-100.  
52  
         
Additional Call Features  
Call Page to make an announcement  
Call Page allows you to make an announcement over the paging system. To make  
a page call, dial the paging trunk access code.  
Note: When the Page Key is used on an attendant console it overrides the  
telephones; the telephones are disconnected and must re-access the paging trunk.  
To connect to the paging system:  
1. Lift the handset.  
2. Dial the paging trunk access code.  
The connection to the paging system is  
complete.  
3. Make your announcement.  
To disconnect from the paging  
system:  
Press the Goodbye Key.  
Goodbye  
/
Centrex/Exchange Switch Hook Flash  
Centrex/Exchange Switch Hook Flash allows you to signal the Central  
Office/Exchange (CO) during an established call to use a Centrex service such as  
call transfer or three-way calling.  
To use Centrex/Exchange Line Switch  
Hook Flash:  
1. Press the Centrex Switch Hook Flash  
CentrexSHF  
Key You receive special dial tone.  
2. Dial the codes for your custom Centrex  
feature.  
3. Press the Goodbye Key to end the call.  
Goodbye  
/
Note: The Meridian SL-100 is a central  
office based PBX, and this feature is not  
available.  
53  
       
Additional Call Features  
Charge or Force Charge a call (M3902)  
Call Charge allows you to charge a call to a specific account. Forced Charge  
Account allows you to charge long-distance calls from a telephone restricted to  
local calls.  
Note: On the Meridian SL-100, the account code allows a user to enter a billing  
number. If the account code is required, the user is prompted to enter a code by a  
tone after the telephone number is dialed. If a user wishes to voluntarily enter an  
account code, then flash the switch hook and enter the Account Code FAC. Flash  
the switch hook again to return to the call.  
To charge or force charge a local or a  
long-distance call to an account  
before you dial:  
1. Lift the handset.  
2. Press Charge Key, or enter the Call  
Charge  
Detail Recording Charge Account FFC.  
3. Dial the charge account number.  
You receive dial tone.  
4. Dial the number.  
To charge a call in progress:  
1. Press the Transfer Key.  
Transfer  
/
2. Press Charge Key, or enter the Call  
Charge  
Detail Recording Charge Account FFC.  
3. Dial the charge account number.  
4. Press the Line (DN) Key to return to  
2637  
your call.  
54  
         
Additional Call Features  
To charge a call to an account when  
you transfer a call:  
1. Press the Transfer Key.  
Transfer  
/
The call is placed on hold.  
2. Press Charge Key, or enter the Call  
Charge  
Detail Recording Charge Account FFC.  
3. Dial the charge account number.  
You receive dial tone.  
4. Dial the number to where the call is to  
be transferred.  
5. Press the Transfer Key when you hear  
Transfer  
/
the telephone ring.  
Note: You can talk privately to the person  
at the transfer number before you press the  
Transfer Key.  
To charge a call to an account when  
you add someone to a conference  
call:  
1. Press the Conference Key.  
Conf  
The call is placed on hold.  
2. Press Charge Key, or enter the Call  
Charge  
Detail Recording Charge Account FFC.  
3. Dial the charge account number.  
You receive dial tone.  
4. Dial the number of the person you  
want to add to the conference.  
5. Press the Conference Key.  
Conf  
55  
   
Additional Call Features  
Charge or Force Charge a call (M3903 and M3904)  
Call Charge allows you to charge a call to a specific account. Forced Charge  
Account allows you to charge long-distance calls from a telephone restricted to  
local calls.  
Note: On the Meridian SL-100, the account code allows a user to enter a billing  
number. If the account code is required, the user is prompted to enter a code by a  
tone after the telephone number is dialed. If a user wishes to voluntarily enter an  
account code, then flash the switch hook and enter Account Code FAC. Flash the  
switch hook again to return to the call.  
To charge or force charge a local or a  
long-distance call to an account  
before you dial:  
1. Lift the handset.  
2. Press the Account Key.  
Account  
The screen displays Enter account  
number.  
3. Dial the charge account number. Use  
the Clear Key or Delete Key to edit the  
number. Press the Exit Key to leave the  
screen without charging the call.  
4. Press the OK Key.  
OK  
5. Dial the number.  
To charge a call in progress:  
1. Press the Charge Key.  
Charge  
The screen displays Select Charge  
type.  
2. Press the Account Key.  
Account  
The screen displays Enter account  
number.  
56  
     
Additional Call Features  
3. Dial the charge account number. Use  
the Clear Key or Delete Key to edit the  
number. Press the Exit Key to leave the  
screen without charging the call.  
4. Press the OK Key. You return to your  
OK  
call.  
To charge a call to an account when  
you transfer a call:  
1. Press the Transfer Key.  
Trans  
The call is placed on hold.  
2. Press the Account Key.  
Account  
3. Dial charge account number.  
You receive dial tone.  
4. Dial the number of the telephone  
where the call is to be transferred.  
5. Press the Connect Key when you hear  
Connect  
the telephone ring.  
Note: You can use the Swap Key to talk  
privately to the person at the transfer  
number before you press the Connect Key.  
To charge a call to an account when  
you add someone to a conference  
call:  
1. Press the Conference Key.  
Conf  
The call is placed on hold.  
2. Press the Account Key.  
Account  
57  
Additional Call Features  
3. Dial the charge account number.  
You receive dial tone.  
4. Dial the number of the person you  
want to add to the conference.  
5. Press the Swap Key to switch between  
talking with the original caller and the  
new caller. Press the Connect Key to  
complete the conference.  
Swap  
Connect  
or  
Enhanced Override Feature  
Enhanced Override allows you to override an active call after you have attempted  
a Forced Camp-on. Use Enhanced Override when you make either a simple call  
or a consultation call (i.e., place a call on hold and call another party).  
To use Enhanced Override:  
1. Dial a telephone number and receive  
a busy signal.  
2. Press the Override Key or enter the  
Override FFC to initiate a Forced  
Camp-on.  
Override  
Override  
If either of the persons on the call  
disconnects at this time, you receive an  
overflow (fast busy/engaged) signal.  
3. Press the Override Key again or enter  
the Override FFC again.  
The other two persons on the call  
receive an override tone and a  
conference call is established between  
the three of you. If anyone  
disconnects, the other two persons will  
remain connected.  
To end the connection:  
Press the Goodbye Key.  
Goodbye  
/
Note: Enhanced Override is not available  
on the Meridian SL-100.  
58  
     
Additional Call Features  
Forced Camp-on  
Forced Camp-on allows your telephone to automatically ring another telephone  
as soon as that telephone disconnects from its current call. Forced Camp-on  
allows you to camp-on both internal and external calls.  
To use Forced Camp-on:  
1. Dial a telephone number and receive  
a busy signal.  
2. Press the Override Key, or enter the  
Override FFC, to initiate a Forced  
Camp-on.  
Override  
Note: The person you called hears a tone,  
and you hear ring/ringback signal or  
busy/engaged signal (depending on the  
options chosen). You are now camped-on  
to the number you dialed.  
3. When the person you called finishes  
their call, your telephone automatically  
dials the number. Both your telephone  
and their telephone ring.  
To answer a camped-on call:  
When the telephone rings, lift the  
handset.  
You are connected to the camped-on  
caller.  
Note: Your telephone can be programmed  
for either Camp-on or Call Waiting, but  
not both.  
Note: Forced Camp-on is not available on  
the Meridian SL-100. Please refer to the  
Station Camp-on feature.  
59  
       
Additional Call Features  
Station Camp-on  
Station Camp-on allows you to transfer an external call to a busy extension.  
When the busy extension disconnects from its current call, the transferred call will  
ring at the now idle extension.  
To activate Station Camp-on after  
answering an incoming external  
telephone call:  
1. Press the Transfer Key.  
Trans  
The external party is on hold and you  
receive a dial tone. The screen  
displays Call on hold, dial number.  
2. Dial the internal extension number of  
the telephone where the call is to be  
transferred.  
3. On the M3903 and M3904 only,  
Connect  
press the Connect Key.  
Note: The person you called hears a tone,  
and you hear ring/ringback signal or  
busy/engaged signal (depending on the  
options chosen). The external caller hears  
ring/ringback signal or music.  
4. Replace the handset.  
The external caller is now camped-on  
to the number you dialed.  
Note 1: You cannot camp-on to an  
extension that has the Call Waiting feature  
configured.  
Note 2: If the camped-on call is not  
accepted within a specified period of time,  
it returns to you or to the Attendant. Contact  
you network administrator to determine  
where, and after what period of time,  
unanswered calls are re-routed  
60  
     
Additional Call Features  
Override Feature  
You can Override a busy signal and interrupt another call. Note: This feature is  
called Executive Busy Override on the Meridian SL-100.  
To override a busy/engaged signal:  
1. Dial a telephone number and receive  
a busy signal.  
2. Press the Override Key, or enter the  
Override  
Override FFC on the Meridian 1.  
or  
On the Meridian SL-100, press the  
Executive Busy Override Key, or enter  
the Busy Override FAC.  
ExeBusyOvd  
The people on the call in progress  
receive a tone for approximately one  
second; the feature connects the three  
of you together. A short tone repeats  
every sixteen seconds.  
To end the connection:  
Press the Goodbye Key.  
Goodbye  
/
To disconnect the third party from the  
called party on the Meridian SL-100:  
Press the Executive Busy Override  
Key, or enter the Busy Override FAC  
again.  
ExeBusyOvd  
61  
   
Additional Call Features  
Privacy Release  
Privacy Release allows one or more people who share your DN to join your call.  
To use Privacy Release while on an  
established call:  
Press the Privacy Release Key while  
you are on a call.  
PrivRls  
One other person can now join the call  
if they press the shared Line (MADN)  
Key on their telephone.  
Note: Repeat this step to allow additional  
persons to join the call.  
To re-establish Privacy if the  
additional person does not join the  
call:  
Press the DN Key for which Privacy  
Release is active.  
2637  
62  
   
Additional Call Features  
Radio Paging  
Some telephone systems can have an on-site Radio Paging system. This system  
feature allows you to page a person and stay on the line until they answer. The  
paged person answers the call when they enter a special Paging “Meet - me”  
code from any telephone. This connects the person paged to the party who paged  
them.  
Note: On the Meridian SL-100, dial the Paging Feature Access Code (FAC). A  
network connection is established with the paging access trunk. This provides  
access to loudspeaker paging equipment. Automatic Pre-selection, Automatic  
Post-selection, and Special Radio Paging features do not apply to  
Meridian SL-100.  
To use Automatic Pre-selection  
(“Meet - me” page):  
1. Lift the handset.  
2. Dial the Radio Paging FFC.  
You receive paging dial tone.  
3. Dial the number of the party you want  
to page.  
You receive ringback/ring tone.  
Note 1: The person you paged uses any  
telephone to enter a Radio Paging Answer  
code, plus their own DN. This action  
connects you and the person paged.  
Note 2: If your call goes unanswered for a  
preset time period, you receive a  
continuous high pitched tone then silence.  
Press the Goodbye Key.  
To use Automatic Post selection:  
The called party is either busy on the  
telephone or away from the desk.  
To page the called party there is no  
need to redial the number of the called  
party.  
1. Press the Radio Page Key.  
RadioPage  
You receive special dial tone.  
63  
           
Additional Call Features  
2. Dial the Radio Paging Access FFC.  
You receive ringback/ring tone.  
Note 1: The person you have paged can  
proceed to any telephone, enter their Radio  
Paging Answer code plus their own DN.  
This action connects you and the person  
paged.  
Note 2: You receive a fifteen second, high  
pitched tone, then silence if the party paged  
does not answer the call within a preset  
time period. When you receive this signal,  
replace the handset or press the Goodbye  
Key.  
To use the Special Radio Paging  
features:  
If you carry a Radio Pager, you will  
receive a paging indication when  
another Meridian 1 telephone user  
access the Radio Paging system and  
dials your DN.  
If the Radio Paging system is set up to  
function in “Meet - me” mode, you can  
use the following steps to answer the  
paging call from any Meridian 1  
extension.  
1. Lift the handset.  
2. Dial the Radio Paging Answer FFC.  
You receive paging tone.  
3. Dial your own DN.  
You are connected to the paging  
caller.  
Note: If the paging caller has hung up you  
will receive a steady high-pitched tone.  
64  
Additional Call Features  
Voice Call  
The Voice Call feature allows you to page another person or make an  
announcement through someone elses telephone speaker.  
To make a voice call:  
1. Lift the handset.  
2. Press the Voice Call Key.  
3. Make your announcement.  
4. Press the Goodbye Key.  
VoiceCall  
Goodbye  
/
To respond to a voice call:  
Your telephone rings once and you  
hear the caller's voice through your  
speaker. Lift the handset.  
Note: On the Meridian SL-100 use the  
Individual Page from the Group Intercom  
(GIC) feature. Press the GpIntercom Key  
and dial the appropriate GIC number.  
After the first ring, press the GpIntercom  
Key and a one-way connection is  
established. Make your announcement  
over the speaker.  
Use the Voice Messaging control screens  
The Voice Messaging control screens allow you to send commands while  
connected to your voice messaging system using the Soft Keys instead of the dial  
pad. Note: This feature is not available on the Meridian SL-100.  
To use Voice Messaging controls:  
1. Lift the handset.  
2. Press the Message Key.  
Message  
/
3. Use the dial pad to log in to your voice  
mailbox.  
4. Press the Voice Message Key.  
Vmsg  
65  
         
Additional Call Features  
5. Press the Play Key to play your first  
Play  
new message.  
Note: Use the More. . . Key to view  
additional message options.  
6. Press the Stop Key to pause playback  
of the message. Press Play to resume  
playback  
Stop  
or  
or  
Press the Last Key to go to the previous  
message. Press Play to playback the  
message or Press Last again to move  
to previous messages.  
Last  
or  
or  
Press the Next Key to go to the next  
message. Press Play to playback the  
message or Press Next again to move  
to later messages.  
Next  
or  
or  
Press the Delete Key to delete the  
current message.  
Delete  
or  
or  
Press the Skip Forward Key to  
advance three seconds in the current  
message.  
Skip->  
or  
or  
Press the Skip Backward Key to  
rewind three seconds in the current  
message.  
Skip<-  
7. Press the Quit Key at any time to exit  
your voice messaging system. Your  
telephone is now ready to make or  
receive new calls.  
Quit  
66  
Hospitality features  
Hospitality features  
These hospitality features are intended for hotel operations use.  
Note: With the exception of Automatic Wake-Up, hospitality features are not  
available on the Meridian SL-100.  
Automatic Wake-Up  
Although normally used as a hotel feature, Automatic Wake-Up may be useful to  
business users who require a timed reminder call feature. From your telephone  
you may program the Meridian 1 system to automatically place a call to you at a  
predetermined time. When you answer the call, you hear recorded music for up  
to thirty seconds followed by a pre-recorded announcement, or the attendant.  
To enter the time for a wake-up call:  
1. Lift the handset.  
2. Dial the Automatic Wake-Up Activate  
FFC on the Meridian 1 or the  
Wake-Up Request FAC on the  
Meridian SL-100.  
3. Dial the wake-up time in a 24-hour  
format (hhmm).  
4. Press the Goodbye Key.  
Goodbye  
/
Note: On the Meridian SL-100, after you  
enter the FAC, you receive a second dial  
tone. Enter four consecutive digits to  
specify an hour and minute. The reminder  
time is specified in 24 hour format. (i.e.,  
for 6:00 PM, input 1800.) You receive a  
confirmation tone.  
To cancel a wake-up call:  
1. Lift the handset.  
2. Dial the Automatic Wake-Up  
Deactivate FFC on the Meridian 1 or  
the Wake-Up Cancel FAC on the  
Meridian SL-100.  
67  
             
Hospitality features  
3. Press the Goodbye Key.  
Goodbye  
/
Note: On the Meridian SL-100, after you  
enter the FAC, you receive a confirmation  
tone.  
To verify the time for the wake-up  
call:  
1. Lift the handset.  
2. Dial the Automatic Wake-Up Verify  
FFC.  
3. Dial the wake-up time in a 24 hour  
time format (hhmm). If it is correct, you  
receive a confirmation tone.  
Note: This feature is not available on the  
Meridian SL-100. To change the specified  
time for a wake-up call on the Meridian  
SL-100, you must first deactivate the  
feature and then activate the feature with a  
new request.  
4. Press the Goodbye Key.  
Goodbye  
/
Note: In 24-hour time format, 7:30 AM is  
entered as 0730; 9:45 PM is 2145.  
68  
Hospitality features  
Message Registration  
Message Registration allows you to read, change, or reset meters that log your  
hotel telephone calls.  
To read meters:  
1. Press the Message Registration Key.  
MsgReg  
2. Dial the room Directory Number (DN).  
3. Press the Message Registration Key.  
MsgReg  
To change a meter:  
1. Press the Message Registration Key.  
MsgReg  
2. Dial the room Directory Number (DN).  
3. Dial the correct meter count.  
4. Press the Key.  
5. Press the Message Registration Key  
MsgReg  
To reset a meter to zero:  
1. Press the Message Registration Key.  
MsgReg  
2. Dial the room Directory Number (DN).  
3. Press the Key.  
4. Press the Message Registration Key.  
MsgReg  
69  
     
Hospitality features  
Maid Identification  
Maid Identification makes it easier to keep track of which maids clean which  
rooms. The maid enters the information from the telephone in each room.  
To enter cleaning status:  
1. Press the Room Status Key.  
RoomStatus  
2. Dial the Directory Number (DN) for  
the room for which the cleaning status  
is being changed.  
3. Dial one of the following cleaning  
status codes:  
= cleaning requested  
¤ = cleaning in progress  
= room cleaned  
= room passed inspection  
= room failed inspection  
= cleaning skipped  
= not for sale  
You receive interrupted dial tone.  
4. Press the Key.  
5. Dial the Maid ID. If you dial the wrong  
Maid ID, press the Key and redial  
the ID.  
6. Press the Room Status Key.  
RoomStatus  
70  
   
Hospitality features  
Room Status  
Room Status lets you read the status of a room using the display.  
To read the status of a room:  
1. Press the Room Status Key.  
RoomStatus  
2. Dial the Directory Number (DN) for  
the room. The DN is displayed  
followed by a two digit code.  
The first digit indicates the occupancy  
status:  
0 = room vacant  
1 = room occupied  
The next digit indicates the cleaning  
status of the room:  
1 = cleaning requested  
2 = cleaning in progress  
3 = room cleaned  
4 = room passed inspection  
5 = room failed inspection  
6 = cleaning skipped  
7 = not for sale  
3. Press the Room Status Key.  
RoomStatus  
71  
     
Meridian SL-100 CLASS Features  
Meridian SL-100 CLASS Features  
Anonymous Caller Rejection  
The Anonymous Caller Rejection feature allows you to reject incoming calls on  
your line (DN) for which calling name and number have been intentionally  
blocked. Only calls in which the information has been blocked are rejected.  
Check with your network administrator regarding the availability of this feature.  
To activate Anonymous Caller  
Rejection:  
1. Lift the handset.  
2. Dial the Anonymous Caller Rejection  
Activate FAC.  
A recording or confirmation tone  
informs you that Anonymous Caller  
Rejection is activated.  
To deactivate Anonymous Caller  
Rejection:  
1. Lift the handset.  
2. Dial the Anonymous Caller Rejection  
Deactivate FAC.  
A recording or confirmation tone  
informs you that Anonymous Caller  
Rejection is deactivated.  
Note: Availability of this feature is  
dependent upon your Meridian SL-100  
system software and network connections.  
72  
     
Meridian SL-100 CLASS Features  
Automatic Callback  
The Automatic Callback feature allows you to enter a Feature Access Code (FAC)  
that will automatically set up a call to the last Directory Number (DN) you dialed  
on your individual line (DN) regardless of whether the call was answered,  
unanswered, or busy. Check with your network administrator regarding the  
availability of this feature.  
To activate Automatic Callback after  
you have dialed a number:  
1. Press the Goodbye Key to disconnect  
Goodbye  
the call.  
/
2. Press the Line (DN) Key.  
2498  
3. Dial the Automatic Callback Activate  
FAC and follow the instructions  
provided by the announcement.  
4. Press the Goodbye Key.  
Goodbye  
/
When both your line and the called  
party’s line are idle, your telephone  
will ring.  
5. When the telephone rings, lift the  
handset.  
You will hear normal ringback/ring  
tone.  
To cancel Automatic Callback:  
1. Press the Line (DN) Key.  
2498  
2. Dial the Automatic Callback  
Deactivate FAC.  
Note: Availability of this feature is  
dependent upon your Meridian SL-100  
system software and network connections.  
73  
   
Meridian SL-100 CLASS Features  
Automatic Recall  
The Automatic Recall feature allows you to enter a Feature Access Code (FAC)  
that will automatically set up a call to the last incoming call on your Directory  
Number (DN). Check with your network administrator regarding the availability  
of this feature.  
To activate Automatic Recall:  
1. Press the Line (DN) Key.  
2498  
2. Dial the Automatic Recall Activate  
FAC.  
An announcement may provide  
additional instructions or announce the  
number of the last incoming call and  
provide you with a choice of whether  
or not to continue with the recall.  
If you continue the recall, the  
Automatic Recall feature will dial the  
last number that called you. If the  
number is busy, Automatic Recall will  
continue trying until the line is idle.  
When both your line and the called  
party’s line are idle, your telephone  
will ring.  
3. When the telephone rings, lift the  
handset.  
You will hear normal ringback/ring  
tone.  
To cancel Automatic Recall:  
1. Press the Line (DN) Key.  
2498  
2. Dial the Automatic Recall Deactivate  
FAC.  
Note: Availability of this feature is  
dependent upon your Meridian SL-100  
system software and network connections.  
74  
   
Meridian SL-100 CLASS Features  
Customer Originated Trace  
The Customer Originated Trace feature allows you to activate an immediate trace  
of the last incoming call to your Directory Number (DN) without requiring prior  
approval and manual intervention by your network administrator. Customer  
Originated Trace may be activated on a per-call basis. This feature may be  
activated using a feature key or by using a Feature Access Code (FAC). Check  
with your network administrator regarding the availability of this feature.  
To activate Customer Originated  
Trace after receiving a harassing or  
prank telephone call:  
1. Press the Goodbye Key to disconnect  
Goodbye  
from the harassing or prank telephone  
call.  
/
2. Press the Line (DN) Key.  
2498  
3. Press the CustOrigTr Key, or dial the  
CustOrigTr  
Customer Originated Trace FAC.  
An announcement will inform you  
whether or not the call was successfully  
traced.  
4. Press the Goodbye Key to disconnect .  
Goodbye  
/
The feature is automatically  
deactivated.  
Contact your network administrator for  
follow-up actions.  
Note: Availability of this feature is  
dependent upon your Meridian SL-100  
system software and network connections.  
75  
   
Meridian SL-100 CLASS Features  
Calling Name and Number Delivery Blocking  
The Calling Name and Number Delivery Blocking feature allows you to control  
the display of your Directory Number (DN), or your name and DN, on the display  
of the party you are calling. This feature is available on a per-call basis. Instead of  
your name and/or telephone number being displayed, the word “Private” is  
displayed on the called partys telephone display. Check with your network  
administrator regarding the availability of this feature.  
To activate Calling Name and  
Number Delivery Blocking:  
1. Press the Line (DN) Key.  
2498  
2. Dial the Calling Name and Number  
Delivery Blocking FAC.  
Listen for confirmation tone, or an  
announcement, followed by dial tone.  
3. Dial the telephone number.  
Note: Availability of this feature is  
dependent upon your Meridian SL-100  
system software and network connections.  
Selective Call Forward  
The Selective Call Forward feature allows you to program a list of up to 31  
Directory Numbers (DNs) from which calls to your DN will be rejected or blocked.  
Incoming calls from DNs that are on the list will be routed to announcement, or  
other call treatment may be assigned. Check with your network administrator  
regarding the availability of this feature.  
To activate Selective Call Forward:  
1. Press the Line (DN) Key.  
2498  
2. Dial the Selective Call Forward FAC.  
Listen to the announcement for  
instructions on how to turn on, turn off,  
enter, change, or review your Selective  
Call Forward list.  
Note: Availability of this feature is  
dependent upon your Meridian SL-100  
system software and network connections.  
76  
       
Telephone display  
Telephone display  
This section summarizes the display features of the M3902, M3903, and the  
M3904. Idle display is shown in the following figures.  
M3902 display  
The M3902 display gives call status and feature information.  
Date/time display  
Call party info  
Feature Status info  
Options info  
2637  
Conf Forward AutoDl  
08/12 5:48  
553-9078  
M3903 display  
The upper portion of the display on the M3903 gives call status information, the  
lower display area contains a single line which displays feature information. If  
you are viewing a list that contains more than one item, you must use the  
Navigation Keys to scroll through the list. When the item you want appears, press  
the Select Key.  
Line/Feature  
Key Status  
Auto Dial  
2637  
Date/time display  
Call party info  
Aug 20 5:48 P  
5 New callers  
Feature Status info  
Options info  
Directories info  
Redial  
Callers  
A
Forward  
A
A
Quit  
Copy  
553-9077C  
77  
         
Telephone display  
M3904 display  
The upper portion of the display on the M3904 gives call status information, the  
lower display area is a three line feature information display.  
DisplayA  
AConfSelDspA  
A utoDialA  
A
IntercomA  
A
2639A  
A2637A  
A
Line/Feature  
Key Status  
Aug 20 5:48 PA  
Date/time display  
Call party info  
A
NORTEL NETWORKSA  
A
Feature Status info  
Options info  
5 New callersA  
Directories info  
ForwardA  
CallersARedialA  
A
A
A
Quit  
Copy  
553-9076C  
Note: Refer to “Your Telephone’s Controls” on page 5 and for more information  
on display and specialized key information.  
78  
   
Options List  
Options List  
The Options List (available on the M3902, M3903, and M3904) allows you to  
customize certain characteristics of your phone. Screen prompts take you  
step-by-step through procedures and keep you informed on the status of the  
following settings: Language, Change feature key label, Screen contrast, Volume  
adjustment, Ring type, Call log options, Live dial pad, Preferred name match,  
Area code set-up, Call timer enable, Date/time format, Key click enable, Headset  
port on call, Headset port external alerter and recorder interface, Call indicator  
light, On hook default path, and Display diagnostics.  
Most of the options are available to you on the M3902, M3903, and M3904.  
Some of the options are available only if turned on by your network administrator;  
others are designed for specific models in the M3900 series.  
To change any options setting:  
1. Press the Options Key.  
Options  
/
2. Use the Navigation Keys to scroll up  
or down through the options list.  
3. Press the Select Key when the desired  
Select  
option is highlighted.  
4. Change the options settings. Refer to  
the following pages for details. The  
display also provides you with  
information to adjust your selection.  
5. Press the Done Key to save your  
Done  
changes.  
6. Press the Quit Key or Options Key to  
Quit  
exit.  
or  
Options  
/
Note: If you press the Quit Key or Options Key before you press the Done Key,  
you exit the Options List without saving your changes.  
79  
             
Options List  
Select a language  
The display is available in multiple languages. After you select Language. . . from  
the Options List menu,  
1. Use the Navigation Keys to highlight  
the desired language (e.g., German).  
Deutsch  
2. Press the Select Key.  
Select  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Change a Feature Key label (M3902)  
You can change the labels on the three feature keys located at the bottom of the  
display on the M3902.  
To change a Feature Key label:  
1. Use the down Navigation Key to  
highlight Change feature key label.  
Change feature key label  
2. Press the Select Key.  
Select  
This action takes you to the Feature  
Key menu and highlights Edit a  
feature key label.  
3. Press the Select Key again.  
Select  
The prompt asks you to select the key  
you want to change.  
4. Use the Navigation Keys to highlight  
the label you want to change,  
(e.g., AutoDl).  
80  
       
Options List  
5. Press the Select Key.  
Select  
6. Press the Dial Pad Key that is printed  
with the first letter in your new label.  
appears.  
7. Repeat step 6 until you have changed  
the entire label.  
Press the Done Key to save changes. Press the Options Key to exit.  
Note 1: For a detailed example of using the dial pad to enter text into your M3900 Series  
telephone, please see “Add a Personal Directory entry” on page 102.  
Note 2: You cannot change the label on your primary DN.  
Note 3: Use the Case Key to change the case of the letter, as needed. You can use the  
Delete Key to delete one character, or the Clear Key if you want to delete the entire label.  
Note 4: Press the Up Navigation Key to access special characters you may want to include  
in the label. Use the Navigation Keys to locate the character you want to include. Press the  
Select Key to choose the highlighted character. Press the Return Key to return to label entry  
without selecting a special character.  
To restore all key labels:  
1. Use the down Navigation Key to  
highlight Restore all key labels.  
Restore all key labels  
2. Press the Select Key.  
Select  
The display asks you to verify that you  
want to restore all labels.  
3. Press the Restore Key.  
Restore  
Press the Done Key to return to the Options List menu. Press the Options Key to  
exit.  
81  
   
Options List  
Change a Feature Key label (M3903 and M3904)  
You can change the name on the Programmable Line (DN)/Feature Keys  
(self-labeled). These keys are located on both sides of the top portion of the  
display area on the M3903 and M3904.  
To change a Feature Key label:  
1. Press the down Navigation Key once  
to highlight Change feature key  
label.  
Change feature key label  
2. Press the Select Key.  
Select  
This action takes you to the Feature  
Key menu and highlights Change  
feature key label.  
3. Press the Select Key again.  
Select  
The prompt asks you to select the key  
you want to change.  
4. Press the Programmable Line  
(DN)/Feature Key whose label you  
want to change, (e.g., AutoDial).  
AutoDial  
5. Press the Dial Pad Key that is printed  
with the first letter in your new label.  
appears.  
6. Repeat step 5 until you have changed  
the entire label.  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Note 1: For a detailed example of using the dial pad to enter text into your M3900 Series  
telephone, please see Add a Personal Directory entryon page 102.  
Note 2: You cannot change the label on your primary DN. Press the Shift Key if the label  
you want to change in on the second layer of the Programmable Line (DN)/Feature Keys  
(self-labeled).  
82  
       
Options List  
Note 3: Use the Case Key to change the case of the letter, as needed. You can use the  
Delete Key to delete one character, or the Clear Key (M3903) if you want to delete the entire  
label. On the M3903 you may use the Space Key to enter a space or the Restore Key to  
restore the label to the default value.  
Note 4: Press the Up Navigation Key or the Chars Key (M3903) to access special  
characters you may want to include in the label. Use the Navigation Keys to locate the  
character you want to include. Press the Select Key to choose the highlighted character. Press  
the Return Key to return to label entry without selecting a special character.  
To restore one key label (M3904):  
1. From the Feature Key menu, use the  
down Navigation Key to highlight  
Restore one key label.  
Restore one key label  
2. Press the Select Key.  
Select  
3. Press the Programmable Line  
(DN)/Feature Key (self-labeled) that  
you want to restore to the original  
label (e.g., Purchasing).  
Purchasing  
Press the Done Key to return to the Options List menu. Press the Quit Key or  
Options Key to exit.  
To restore all key labels:  
1. Use the down Navigation Key to  
highlight Restore all key labels.  
Restore all key labels  
2. Press the Select Key.  
Select  
The display asks you to verify that you  
want to restore all labels.  
3. Press the Restore Key.  
Restore  
Press the Done Key to return to the Options List menu. Press the Quit Key or  
Options Key to exit.  
83  
   
Options List  
Adjust Screen contrast  
The Screen contrast option allows you to adjust the contrast of the display on your  
telephone. After you select Screen contrast from the Options List menu;  
From the Contrast screen, press the  
Lower Key to decrease the display  
contrast level, or press the Higher Key  
to increase the display contrast level.  
Lower  
Higher  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Adjust volume  
Note: After you select Volume adjustment. . . from the Options List menu, a list  
of adjustable items for your telephone model appears. It is recommended that you  
adjust these parameters while you are on a telephone call so that you can judge  
the impact of the changes your are making.  
To adjust the Ringer volume:  
1. Select Ringer from the Volume menu.  
Ringer  
2. Press the Lower Key to decrease the  
ringer volume, or press the Higher Key  
to increase the ringer volume.  
Lower  
Higher  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Use the procedure above to adjust the volume on the following items:  
Buzzer  
Headset listen  
Headset talk  
Speaker  
Handset listen  
Handsfree listen  
Headset sidetone  
Note 1: Headset listen is adjustable on the  
M3903 and M3904 only.  
Note 2: Headset talk and Headset  
sidetone are adjustable on the M3904  
only.  
Note 3: Headset sidetone (M3904 only) is  
the sound of your own voice that you hear  
in the headset speaker.  
84  
       
Options List  
Choose Ring type  
The Ring type option allows you to choose from among the various ringing  
sounds available for your telephone model. After you select Ring type. . . from  
the Options List menu;  
1. Use the Navigation Keys to scroll  
through the list of ring types.  
Ring type 3  
2. Press the Play Key to sample a ring  
Play  
tone.  
3. Press the Select Key to activate the  
desired ring type (M3903 and  
M3904).  
Select  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Select Call Log options  
The Call Log options (available on the M3903 and M3904) provide a choice of  
logging all incoming calls, logging only the unanswered calls, or not logging any  
calls. The Call Log holds up to 10 different incoming entries for the M3903 and up  
to 100 for the M3904. After you select Call log options from the Options List  
menu;  
From the Log options menu, use the  
Navigation Keys to highlight and  
select either:  
Log all calls  
Log all calls  
or  
or  
Log unanswered calls  
Log unanswered calls  
Note: New call indication must be set  
to On, if you want Call Log notification.  
Press the Done Key to save selection. Press the Quit Key or Options Key to exit.  
85  
       
Options List  
Use Live dial pad  
The Live dial pad option (available on the M3904) allows you to press any dial  
pad key to automatically access a dial tone. After you select Live dial pad from  
the Options List menu;  
From the Live dialpad screen, press  
the On Key to turn on Live dial pad, or  
press the Off Key to turn off Live dial  
pad.  
On  
Off  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Select Preferred name match  
The Preferred name match option (available on the M3904) displays the names  
of incoming and outgoing callers as stored in your Personal Directory, if the  
telephone number matches the one stored in your directory. This option allows you  
to personalize the displayed names for incoming and outgoing calls. After you  
select Preferred name match from the Options List menu;  
From the Name match screen, press  
the On Key to turn on Preferred name  
match, or press the Off Key to turn off  
Preferred name match.  
On  
Off  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Set up area code  
Using the Area code set-up option (available on the M3904) causes the Callers  
List and Calling Line ID (CLID) display show the number/extension followed by the  
area code/prefix in parenthesis. This makes it easier to identify local calls and  
internal calls. You can define up to three codes. After you select Area code  
set-up from the Options List menu  
Use the Navigation keys to place your  
cursor in the first line and enter an  
area/country code of your choice.  
1st Code: 408  
2nd Code:  
3rd Code:  
Note: You can enter up to three codes of  
your choice.  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
86  
           
Options List  
Enable Call timer  
The Call timer enable option measures how long you are on each call. After you  
select Call timer enable from the Options List menu;  
From the Call timer screen, press the  
On Key to turn on the Call timer, or  
press the Off Key to turn off the Call  
timer.  
On  
Off  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Select Date/time format  
There are eight Date/time formats. Four formats are based on the 12 hour clock  
and four are based on the 24 hour clock. After you select Date/time format. . .  
from the Options List menu;  
Use the Navigation Keys to scroll  
through the eight formats. The sample  
formats appear on the upper right side  
of the display area.  
Format 3  
Press the Done Key to select the highlighted format. Press the Quit Key or Options  
Key to exit.  
Enable Key click  
The Key click option causes the handset or speaker to produce a clicking sound  
when you press the telephone keys. After you select Key click enable from the  
Options List menu;  
From the Key click screen, press the  
On Key to turn on Key click, or press  
the Off Key to turn off Key click.  
On  
Off  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
87  
           
Options List  
Use Headset port on call  
The Headset port on call option (available on the M3904) requires that a  
lamp-type accessory be connected to the headset port. When the Headset port on  
call option is activated and the user is on a call, the lamp lights providing an  
indication that a call is in progress. After you select Headset port on call from  
the Options List menu;  
From the On call screen, press the On  
Key to turn on Headset port on call, or  
press the Off Key to turn off Headset  
port on call.  
On  
Off  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Note: Additional equipment is required to implement this option. For more  
information please contact your Nortel Networks distributor.  
Activate Headset port external alerter  
When the Headset port external alerter option (available on the M3904) is  
activated, it supports a visual or audible alerter and/or recorder device. This  
device plugs into the Headset port, which is located on the bottom of the  
telephone. After you select Headset port ext alerter from the Options List  
menu;  
From the External alerter screen, press  
the On Key to turn on Headset port  
external alerter, or press the Off Key to  
turn off Headset port external alerter.  
On  
Off  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Note: Additional equipment is required to implement this option. For more  
information please contact your Nortel Networks distributor.  
Use Call indicator light  
The incoming call indicator light can be controlled on the M3904. After you select  
Call indicator light from the Options List menu;  
From the Indicator screen, press the  
On Key to turn on Call indicator light,  
or press the Off Key to turn off Call  
indicator light.  
On  
Off  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
88  
           
Options List  
Set On-hook default path  
The On-hook default path option (available on the M3903 and M3904)  
automatically opens the voice path on either a Headset (connected to the headset  
jack) or on Handsfree when you press a Line (DN) Key. After you select On hook  
default path from the Options List menu;  
From the On hook path menu, use the  
Navigation Keys to highlight and  
Handsfree selected  
Handsfree selected  
or  
or  
Headset selected  
Headset selected  
Press the Done Key to save selection. Press the Quit Key or Options Key to exit.  
Note: Refer to Headsetson page 128 for information on recommended headset  
types for your telephone.  
Display diagnostics  
The Display diagnostics option tests the functionality of your telephones display  
screen and indicator lights. This option also provides information on the firmware  
currently in use on your M3900 series telephone. After you select Display  
diagnostics from the Options List menu;  
Use the up or down Navigation Key to  
scroll through the list and view the  
changing display screens.  
Press the Done Key to return to the Options List menu. Press the Quit Key or  
Options Key to exit.  
89  
       
Options List  
Activate Group Listening  
The Group Listening feature enables you to talk on the handset to one party while  
other people listen to the conversation on your telephones speaker. The network  
administrator must enable this feature. After you select Group listening from the  
Options List menu;  
From the Group listening screen, press  
the On Key to turn on Group listening,  
or press the Off Key to turn off Group  
listening.  
On  
Off  
or  
Press the Done Key to save changes. Press the Quit Key or Options Key to exit.  
Note 1: The Group listening selection will  
not appear in the Options List menu of your  
telephone unless this feature has been  
enabled by your network administrator.  
Note 2: You must let the other party know  
when others are listening to the  
conversation. This feature does not have a  
tone to inform the party on the other end of  
the call that the conversation is being  
monitored.  
90  
   
Call Log and Personal Directory display and navigation  
Call Log and Personal Directory display  
and navigation  
M3903 Call Log display and navigation  
The M3903 information display shows one item at a time. Use the Navigation  
Keys to scroll through the list. When the item you want appears, press the Select  
Key. The figure below shows the status once you log into the Call Log. The M3903  
Call Log contains a Callers List and a Redial list. The M3903 does not have a  
Personal Directory.  
01 Call Log (use  
Callers List  
)A  
Select  
Quit  
Copy  
553-9079  
Access your Callers List or Redial List (M3903)  
To access the M3903 Call Log using  
the Call Log Key:  
1. Press the Call Log Key.  
Call Log  
/
2. Use the Navigation Keys to highlight  
the list that you want to view.  
Callers List  
Redial List  
3. Press the Select Key.  
Select  
91  
     
Call Log and Personal Directory display and navigation  
To access the M3903 Callers List or  
Redial List using a Context Sensitive  
Soft Key or a Programmable Feature  
Key:  
Press the Callers Key to access the  
Callers List, or press the Redial Key to  
access the Redial List.  
Callers  
Redial  
or  
To exit the M3903 Call Log:  
Press the Quit Key or the Call Log Key  
Quit  
to exit.  
or  
Call Log  
/
M3904 Personal Directory and Call Log display and navigation  
With the M3904s display, you can view three lines of information. The figure  
below shows the status once you log into the directory.  
01 Directories  
Personal DirectoryA  
Call Log (Callers List)A  
Call Log (Redial List)  
Select  
Quit  
Copy  
553-9080  
92  
   
Call Log and Personal Directory display and navigation  
Access your Personal Directory, Callers List, or Redial List (M3904)  
To access the M3904 Directory/Log:  
1. Press the Directory/Log Key.  
Directory/Log  
/
Note: When you press the Directory/Log  
Key, your Personal Directory is  
automatically selected. At this point, you  
may begin searching the directory using  
the telephones dial pad. See Search for  
an entryon page 109.  
2. Use the Navigation Keys to highlight  
the Personal Directory or the Call Log  
that you want to view.  
Personal Directory  
Call Log (Callers List)  
Call Log (Redial List)  
Select  
3. Press the Select Key.  
To access the M3904 Callers List or  
Redial List using a Context Sensitive  
Soft Key or a Programmable Feature  
Key:  
Press the Callers Key to access the  
Callers List, or press the Redial Key to  
access the Redial List.  
Callers  
Redial  
or  
To exit the M3904 Directory/Log:  
Press the Quit Key or the  
Quit  
Directory/Log Key to exit.  
or  
Directory/Log  
/
93  
     
Call Log and Personal Directory display and navigation  
Call Log and Personal Directory password protection  
(M3903 and M3904)  
You can password protect your Callers List and Redial List. Your password also  
protects your Personal Directory (M3904 only). If password protection is  
activated, you will be asked to enter your password each time you press the Call  
Log Key (M3903) or Directory/Log Key (M3904).  
To enable password protection:  
1. Press the Call Log Key (M3903) or the  
Call Log  
Directory/Log Key (M3904).  
/
or  
Directory/Log  
/
2. From the Call Log menu (M3903) or  
Directories menu (M3904), use the  
Navigation Keys to highlight  
Password Administration.  
Password Administration  
Select  
Select  
On  
3. Press the Select Key. The Password  
Administration menu appears with  
Password enabled: OFF highlighted.  
4. Press the Select Key again to select  
Password enabled: OFF.  
5. Press the On Key to enable password  
protection.  
6. Dial the password.  
Enter  
7. Press the Enter Key.  
8. Dial the password again to confirm  
your password.  
94  
       
Call Log and Personal Directory display and navigation  
9. Press the Enter Key.  
Enter  
Done  
10. Press the Done Key to save changes.  
11. Press the Quit Key or the Call Log Key  
(M3903) or the Directory/Log Key  
(M3904) to exit.  
Quit  
or  
Call Log  
/
or  
Directory/Log  
/
To disable Personal Directory  
password:  
1. Press the Call Log Key (M3903) or the  
Call Log  
Directory/Log Key (M3904).  
/
or  
Directory/Log  
/
2. Dial the password.  
Enter  
3. Press the Enter Key.  
4. Use the Navigation Keys to highlight  
Password Administration.  
Password Administration  
Select  
5. Press the Select Key. The Password  
Administration menu appears with  
Password enabled: ON highlighted.  
95  
   
Call Log and Personal Directory display and navigation  
6. Press the Select Key again to select  
Select  
Off  
Password enabled: ON.  
7. Press the Off Key to disable password  
protection.  
Done  
8. Press the Done Key to save changes.  
9. Press the Quit Key or the Call Log Key  
(M3903) or the Directory/Log Key  
(M3904) to exit.  
Quit  
or  
Call Log  
/
or  
Directory/Log  
/
96  
 
Call Log  
Call Log  
The Call Log (available on the M3903 and M3904) records the name and number  
of incoming and outgoing calls and can be password protected on the M3904.  
You can activate Call Log to record all calls, record only the unanswered calls, or  
record no incoming calls.  
The Callers List stores incoming calls, and the Redial List stores outgoing calls in  
order of date and time received/made. The oldest call is stored at the top of the  
list. The newest call is stored at the bottom of the list.  
The M3904 Call Log list holds up to 100 entries for incoming and 20 entries for  
outgoing calls. The M3904 can copy a number from the Callers List or Redial List  
and store it in the Personal Directory.  
The M3903 Call Log list holds up to 10 entries for incoming and 5 entries for  
outgoing calls.  
Access and use the Callers List (M3903)  
To access the Callers List using the  
Call Log Key:  
1. Press the Call Log Key.  
Call Log  
/
2. Use the Navigation Keys to highlight  
Callers List.  
Callers List  
3. Press the Select Key.  
Select  
4. Press the New Key to go to the top of  
the new calls list, or press the Old Key  
to go to the top of the old calls list.  
New  
Old  
or  
To access the Callers List using a  
Context Sensitive Soft Key or a  
Programmable Feature Key:  
Press the Callers Key.  
Callers  
If there are new calls, you are  
presented with the first call in the new  
calls list.  
97  
       
Call Log  
If there are no new calls, you are  
presented with the first call in the old  
calls list.  
To make a call from the Callers List:  
1. Use the Navigation Keys to highlight  
the number you want to call.  
Note 1: If you are calling an external or  
long distance number, you will need to edit  
the number to add the access codes  
required by your system to make an  
external or long distance call.  
2498  
Note 2: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
2. Press the Dial Key to call the number  
selected. You leave the Callers List  
when you make the call.  
Dial  
To exit the Callers List without  
making a call:  
Press the Quit Key or the Call Log Key  
Quit  
to exit.  
or  
Call Log  
/
Access and use the Callers List (M3904)  
To access the Callers List using the  
Directory/Log Key:  
1. Press the Directory/Log Key.  
Directory/Log  
/
2. Use the Navigation Keys to highlight  
Call Log (Callers List).  
Call Log (Callers List)  
98  
   
Call Log  
3. Press the Select Key.  
Select  
4. Press the New Key to go to the top of  
the new calls list, or press the Old Key  
to go to the top of the old calls list.  
New  
Old  
or  
To access the Callers List using a  
Context Sensitive Soft Key or a  
Programmable Feature Key:  
Press the Callers Key.  
Callers  
If there are new calls, you are  
presented with the first call in the new  
calls list.  
If there are no new calls, you are  
presented with the first call in the old  
calls list.  
To make a call from the Callers List:  
1. Use the Navigation Keys to highlight  
the number you want to call.  
Note 1: If you are calling an external or  
long distance number, you will need to edit  
the number to add the access codes  
required by your system to make an  
external or long distance call.  
2498  
Note 2: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
2. Press the Dial Key to call the number  
selected. You leave the Callers List  
when you make the call.  
Dial  
To exit the Callers List without  
making a call:  
Press the Quit Key or the  
Quit  
Directory/Log Key to exit.  
or  
Directory/Log  
/
99  
Redial List  
Redial List  
The Redial List (available on the M3903 and M3904) records your last 20  
(M3904) or 5 (M3903) outgoing calls and can be password protected. On the  
M3904, you can copy these numbers to your Personal Directory.  
Access and use the Redial List (M3903)  
To access the Redial List using the  
Call Log Key:  
1. Press the Call Log Key.  
Call Log  
/
2. Use the Navigation Keys to highlight  
Redial List.  
Redial List  
3. Press the Select Key.  
Select  
To access the Redial List using a  
Context Sensitive Soft Key or a  
Programmable Feature Key:  
Press the Redial Key. You are  
presented with the most recently dialed  
number.  
Redial  
To make a call from the Redial List:  
1. Use the Navigation Keys to highlight  
the number you want to call.  
Note: If you are calling an external or  
long distance number, be sure that the  
appropriate access codes are included.  
5551212  
2. Press the Dial Key. Your call is  
automatically dialed and you exit the  
Redial list.  
Dial  
100  
       
Redial List  
Access and use the Redial List (M3904)  
To access the Redial List using the  
Directory/Log Key:  
1. Press the Directory/Log Key.  
Directory/Log  
/
2. Use the Navigation Keys to highlight  
Call Log (Redial List).  
Call Log (Redial List)  
Select  
3. Press Select.  
To access the Redial List using a  
Context Sensitive Soft Key or a  
Programmable Feature Key:  
Press the Redial Key. You are  
presented with the most recently dialed  
number.  
Redial  
To make a call from the Redial List:  
1. Use the Navigation Keys to highlight  
the number you want to call.  
Note: If you are calling an external or  
long distance number, be sure that the  
appropriate access codes are included.  
5551212  
2. Press the Dial Key. Your call is  
automatically dialed and you exit the  
Redial List.  
Dial  
101  
   
Access and use the Personal Directory  
Access and use the Personal Directory  
The Personal Directory (available on the M3904) provides a personalized  
directory of names and telephone numbers. The Personal Directory allows you to  
add, delete, search, and edit entries and can be password protected. The  
Personal Directory holds up to 100 entries (an entry is one name and one  
telephone number). You can add a directory entry by copying the entry from your  
Callers List or Redial List. You can also add entries with the AddNewKey or by  
using the Personal Directory PC Utility application. The Personal Directory PC  
Utility uses an accessory cartridge to connect your PC and your M3904  
telephone. You can create a directory on your Personal Computer and transfer it  
to your M3904 telephone.  
Access the Personal Directory  
1. Press the Directory/Log Key.  
Directory/Log  
/
2. Press the Select Key in the Directories  
Select  
menu to select Personal Directory.  
Note: When you press the Directory/Log  
Key, your Personal Directory is  
automatically selected. At this point, you  
may begin searching the directory using  
the telephones dial pad. See Search for  
an entryon page 109.  
Add a Personal Directory entry  
After accessing your Personal  
Directory:  
1. Press the Add New Key.  
AddNew  
2. Dial the new name.  
102  
             
Access and use the Personal Directory  
Example:  
To enter the name and telephone  
number for Chris:  
1. Dial the name using the key pad.  
Note: Press the Up Navigation Key to  
access special characters you may want to  
include in the name. Use the Navigation  
Keys to locate the character you want to  
include. Press the Select Key to choose the  
highlighted character. Press the Return Key  
to return to name entry without selecting a  
special character.  
¤¤¤  
››  
‡‡‡  
›››  
‡‡‡‡  
2. Press the dial pad key with the desired  
letter repeatedly until that letter  
appears on the display.  
3. Press the right arrow key to go to the  
next letter.  
Note: The cursor automatically advances  
to the next position, if a different-from-last  
key is pressed, or after a short pause.  
4. Press the Next Key.  
Next  
5. Use the dial pad to enter the telephone  
number associated with the name  
entered above.  
Note 1: The number may contain up to  
31 digits.  
Note 2: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
Note 3: If you are adding an external or  
long distance number, be sure to include  
the access codes required by your system to  
make an external or long distance call.  
6. When you have finished entering all of  
the digits, press the Done Key to save  
the changes.  
Done  
103  
 
Access and use the Personal Directory  
7. Press the Quit Key or the  
Quit  
Directory/Log Key to exit.  
or  
Directory/Log  
/
Add an incoming call  
1. Press the Copy Key.  
Copy  
/
The displays shows the message  
Copy to.  
2. Press the Directory Key.  
Dirctry  
3. Press Next to copy the incoming call  
without editing the name. Edit the  
number, if required (see notes for  
step 4) and go to step 5.  
or  
Next  
or  
Clear  
Press Clear to make changes to the  
name before saving. Add the name  
using the dial pad, Delete, and Case  
Keys as needed.  
4. Press the Next Key. Make changes to  
Next  
the telephone number if required  
Note 1: The number may contain up to  
31 digits.  
Note 2: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
Note 3: If you are adding an external or  
long distance number, be sure to include  
the access codes required by your system to  
make an external or long distance call.  
5. Press the Done Key to save the entry in  
Done  
your directory.  
104  
 
Access and use the Personal Directory  
6. Press the Quit Key or the  
Quit  
Directory/Log Key to exit.  
or  
Note: You can edit the name or number  
Directory/Log  
before or after you save to the directory.  
/
Add an outgoing call  
1. After the person you called answers,  
Copy  
/
press the Copy Key.  
The displays shows Copy to.  
2. Press the Directory Key.  
Dirctry  
3. Add the name, using the dial pad,  
Delete, and Case Keys as needed.  
4. Press the Next Key.  
Next  
Done  
5. Press the Done Key to save the  
changes.  
6. Press the Quit Key or the  
Quit  
Directory/Log Key to exit.  
or  
Note: You can edit the name or number  
Directory/Log  
before or after you save to the Directory.  
/
105  
 
Access and use the Personal Directory  
Delete or edit a Personal Directory entry  
To delete a Personal Directory entry:  
1. Use the Navigation Keys to highlight  
the entry you want to edit or delete.  
2. Press the Delete Key to delete the  
currently highlighted entry in your  
Personal Directory.  
Delete  
Yes  
3. Press the Yes Key to confirm the  
deletion.  
To edit a Personal Directory entry:  
1. Press the Edit Key to change the  
Edit  
telephone number or name.  
2. Use the Navigation Keys to highlight  
the character you want to change.  
3. Use the dial pad to enter the desired  
changes. Refer toAdd a Personal  
Directory entryon page 102 for an  
example of how to use the dial pad to  
enter names.  
4. Press the Next Key. Edit the number if  
Next  
Done  
necessary.  
5. Press the Done Key to save the  
changes.  
6. Press the Quit Key or the  
Quit  
Directory/Log Key to exit.  
or  
Directory/Log  
/
106  
   
Access and use the Personal Directory  
Delete your Personal Directory  
To delete your Personal Directory:  
DelList  
1. Press the Delete List Key.  
The display shows Delete all  
entries?.  
2. Press the Yes Key if you want to delete  
all the entries in your Personal  
Directory, or press the No Key if you  
want to return to the top of the  
Personal Directory with no changes  
made.  
Yes  
No  
or  
3. Press the Quit Key or the  
Quit  
Directory/Log Key to exit.  
or  
Directory/Log  
/
Use the Personal Directory to make a call  
To use the Personal Directory to  
make a call:  
1. Use the Navigation Keys to highlight  
the desired name or number.  
Note: If you are dialing an external or  
long distance number, be sure that your  
directory entry includes the access codes  
required by your system to make an  
external or long distance call.  
Purchasing  
2. Press the Dial Key.  
Dial  
Note: If your primary DN is busy, the  
following message will be displayed  
Unable to Dial - Busy Primary Line.  
Press the OK Key to clear the message.  
Select an available DN Key, and press the  
Dial Key again.  
107  
       
Access and use the Personal Directory  
Use Card View  
The Card View feature provides additional information about the Personal  
Directory entry.  
To look at the Card View:  
1. Use the Navigation Keys to highlight  
the desired name.  
Purchasing  
2. Press the right Navigation Key.  
To dial from the Card View:  
1. Use the Navigation Keys to show the  
name and number of the currently  
selected entry in the Card View.  
Note: If you are dialing an external or  
long distance number, be sure that your  
directory entry includes the access codes  
required by your system to make an  
external or long distance call.  
2. Press the Dial Key to place the call.  
Dial  
Note: If your primary DN is busy, the  
following message will be displayed  
Unable to Dial - Busy Primary Line.  
Press the OK Key to clear the message.  
Select an available DN Key, and press the  
Dial Key again.  
To exit the Card View:  
Press the left Navigation Key to leave  
the Card View and return to the  
selected name.  
108  
   
Access and use the Personal Directory  
Search for an entry  
You can search for a particular entry in your Personal Directory.  
To search for an entry:  
1. Use the Navigation Keys to highlight  
Personal Directory.  
Personal Directory  
Select  
2. You may press the Select Key or  
proceed directly to step 3.  
3. Use the dial pad to enter the first letter  
of the name your are seeking. For  
example, press the ¤ key twice to go  
to the first entry that begins with the  
letter B.  
Note: To further refine your search, wait a  
couple of seconds and use the dial pad to  
enter the second letter of the name you are  
seeking. You may enter up to the first three  
letters in the name using this method.  
Copy a number from the Redial List  
You can copy a number from the Redial List to the Personal Directory.  
To copy a number from the Redial  
List:  
1. Use the Navigation Keys to highlight  
the name or number in your Redial List  
that you want to copy to your Personal  
Directory.  
2498  
2. Press the Copy Key.  
Copy  
/
The displays shows Copy to.  
3. Press the Directory Key.  
Dirctry  
109  
         
Access and use the Personal Directory  
4. Press Next to copy the incoming call  
Next  
without editing the name. Edit the  
number, if required (see notes for  
step 5), and go to step 6.  
or  
or  
Clear  
Press Clear to make changes to the  
name before saving. Add the name  
using the dial pad, Delete, and Case  
Keys as needed.  
5. Press the Next Key. Make changes to  
Next  
the telephone number, if required.  
Note 1: The number may contain up to  
31 digits.  
Note 2: Press the Pause Key to insert a  
1.5 second pause in the dialing string.  
Note 3: If you are copying an external or  
long distance number, be sure that your  
directory entry includes the access codes  
required by your system to make an  
external or long distance call.  
6. Press the Done Key. The entry is saved  
to your Personal Directory and you are  
returned to the Redial List.  
Done  
110  
Set-to-Set Messaging  
Set-to-Set Messaging  
With the Set-to-Set Messaging application activated (available on the M3903  
and M3904), an internal caller using an M3903 or an M3904 receives a quick  
visual message, which you have selected, whenever they dial your telephone  
number. The length of your message is limited to 24 characters. The message is  
entered through the dial pad keys using a process similar to the one used for  
entering names in the M3904s Personal Directory. Your network administrator  
may provide access to a list of up to ten messages which you may customize and  
select as your current set-to-set message. Only one message at a time may be  
customized and only one message can be stored.  
You can check your Call Log to determine whether or not a caller was sent the  
set-to-set message. A * (M3903) or  
(M3904) will appear beside the call log  
entry of the callers who saw your message. Note: This feature is not available on  
the Meridian SL-100.  
To access Set-to-Set Messaging:  
1. Press the Applications Key.  
Applications  
/
2. From the Applications menu, use the  
Navigation Keys to highlight Set to  
Set Messaging.  
Set to Set Messaging  
3. Press the Select Key.  
Select  
The Set-Set Msg screen appears  
indicating the status of the feature (on  
or off) and whether or not a message  
is stored (defined) in memory.  
Note: On the M3904, if you have  
activated password protection on your  
Directory/Log, you will need to enter your  
password to continue.  
To edit the currently stored message,  
or to create a new message:  
1. Press the Edit Key.  
Edit  
111  
   
Set-to-Set Messaging  
2. From the Edit Mode screen, use the  
dial pad to enter a text message. Press  
the Delete Key to delete a character.  
Press the Case Key to toggle between  
upper and lower case characters.  
Press the Cancel Key to exit the screen  
without saving changes.  
Note 1: Please refer to Add a Personal  
Directory entryon page 102 for detailed  
instructions on using your telephones dial  
pad to enter text.  
Note 2: While in the Edit Mode screen,  
press the Up Navigation Key to access  
special characters you may want to include  
in your message. Use the Navigation Keys  
to locate the character. Press the Select Key  
to choose the highlighted character. Press  
the Return Key to return to message entry  
without selecting a special character.  
3. Press the Done Key.  
Done  
Your message is saved and you return  
to the Set-Set Msg Screen.  
To select a message provided by  
your network administrator:  
1. From the Set-Set Msg screen, use the  
Navigation Keys to scroll through the  
list of available messages.  
2. Press the Select Key to choose the  
Select  
currently displayed message.  
To customize a message provided by  
your network administrator:  
1. From the Set-Set Msg screen, use the  
Navigation Keys to scroll through the  
list of available messages.  
2. Press the Edit Key to choose the  
Edit  
currently displayed message.  
112  
 
Set-to-Set Messaging  
3. From the Edit Mode screen, use the  
dial pad to customize the message.  
Press the Delete Key to delete a  
character. Press the Case Key to toggle  
between upper and lower case  
characters. Press the Cancel Key to  
exit the screen without saving changes.  
Note 1: Please refer to Add a Personal  
Directory entryon page 102 for detailed  
instructions on using your telephones dial  
pad to enter text.  
Note 2: While in the Edit Mode screen,  
press the Up Navigation Key to access  
special characters you may want to include  
in your message. Use the Navigation Keys  
to locate the character. Press the Select Key  
to choose the highlighted character. Press  
the Return Key to return to message entry  
without selecting a special character.  
4. Press the Done Key.  
Done  
Your message is saved and you return  
to the Set-Set Msg Screen.  
Note: If you scroll to a different message in  
the Set-Set Msg screen, and press the  
Select Key, your changes are erased.  
To activate or deactivate Set-to-Set  
Messaging and exit the application:  
1. Press the On Key/Off Key to toggle  
the Set-to-Set Messaging status  
between On and Off.  
On  
Off  
/
Note 1: If messages have not been  
provided by your network administrator  
and a message has not been defined, the  
On and Off Keys will not appear. Use the  
Edit Key to enter a message before  
activating Set-to-Set Messaging.  
113  
 
Corporate Directory  
Note 2: If messages have been provided  
by your network administrator, up and  
down arrows appear on the right side of  
the display. The On and Off Keys appear  
for the most recently selected message.  
2. Press the Quit Key or the Applications  
Key to exit the Set-to-Set Messaging  
application.  
Quit  
or  
Applications  
Note: If you press the Quit Key or the  
Applications Key before you press the  
Done Key, you exit the application without  
saving your changes.  
/
Corporate Directory  
The Corporate Directory application (available on the M3903 and M3904)  
allows you to search by entering the characters in the name of the person you are  
calling, beginning with the last name. Once you have located the name and  
number of the person, you may use the dial soft key to call the number. On the  
M3904, you may copy an entry from the Corporate Directory and paste it into  
your telephones Personal Directory for quick access.  
To use the Corporate Directory  
application:  
1. Press the Applications Key.  
Note: If, when you press the Applications  
Key, Corporate Directory is highlighted,  
you may proceed directly to step 4.  
Applications  
/
2. From the Applications menu, use the  
Navigation Keys to highlight  
Corporate Directory.  
Corporate Directory  
3. Press the Select Key.  
Select  
The Corporate Directory Find screen  
appears.  
4. Use the dial pad to enter the name of  
the person you want to call. Enter the  
last name first. Separate the last name  
and first name with a comma.  
Note 1: The comma is the first character on  
the Key on your dial pad.  
114  
       
Corporate Directory  
Note 2: You do not need to enter the  
entire name. When the Done Key is  
pressed, the application will highlight the  
first directory entry that matches the text  
that you entered.  
5. Press the Done Key.  
Done  
The application highlights the first  
entry that matches the text you entered  
in step 4. If there is no match, the  
screen displays No matches found for  
. . . (the text that you entered).  
6. Use the Navigation Keys to scroll  
through the directory.  
Note: The entire directory is available. The  
findprocess determines which directory  
entry to select as your starting point.  
7. If desired, use the Right Navigation  
Key to move from listview to card”  
view. In card view, the telephone and  
department numbers for the entry are  
viewable. Use the Left Navigation Key  
to return to list view.  
Note: While you are in card view, you  
may use the Up or Down Navigation Key  
to scroll through directory entries.  
8. Press the Dial Key to call the person  
Dial  
whose name is highlighted.  
Note: On the Meridian SL-100, if your  
primary DN Key is busy, select an  
available DN Key and then press the Dial  
Key.  
To find another directory listing or to  
refine your current directory search:  
Press the NewFind Key to begin a new  
search, or press the Resume Key to  
enter additional characters so that you  
may narrow your search.  
NewFind  
Resume  
or  
115  
Corporate Directory  
To exit the Corporate Directory  
application:  
Press the Quit Key or the Applications  
Quit  
Key.  
or  
Applications  
/
To copy an entry from the Corporate  
Directory to your telephones  
Personal Directory:  
1. With the entry selected in the  
Corporate Directory, press the Copy  
Key.  
Copy  
/
2. In the Copy to screen, press the  
Directory Key to copy the name and  
telephone number to your Personal  
Directory.  
Dirctry  
After you complete editing and  
entering the name and telephone  
number, you are returned to the  
Corporate Directory.  
To transfer a call to a number in the  
Corporate Directory:  
1. Before accessing the Corporate  
Transfer  
Directory, press the Transfer Key.  
2. Press the Applications Key.  
Applications  
/
Follow the steps outlined in To use the  
Corporate Directory application:on  
page 114 to find the person to whom  
you want to transfer the call.  
3. Press the Dial Key to transfer the call to  
Dial  
the person whose name is highlighted.  
116  
Virtual Office  
Virtual Office  
The Virtual Office feature (available on the M3903 and M3904) allows you to log  
into a specially designated M3903 or M3904 telephone. When you log into the  
telephone your individual configuration is downloaded to the telephone for line  
(DN) and feature access. Virtual Office is ideal for use on a telephone which may  
be assigned to different users depending on the hour-of-the-day or the  
day-of-the-week.  
To logon to the Virtual Office  
telephone:  
1. Lift the handset.  
2. Dial the Virtual office Terminal Log oN  
(VTLN) FFC on the Meridian 1 or the  
Virtual Office Worker IN (VOWIN)  
FAC on the Meridian SL-100.  
3. On the Meridian 1, from the VTN  
Login screen, Enter your password  
using the telephones dial pad.  
On the Meridian SL-100, you receive  
dial tone. Enter the VOW  
authorization code, if required on  
your system; then, after you receive  
dial tone, Enter your personal  
authorization code.  
Note: If you make a mistake while entering  
a code or number on the Meridian SL-100,  
press the Key and re-enter the code.  
4. On the Meridian 1 you are prompted  
to Enter your User ID. Use the dial  
pad to Enter the primary line (DN)  
assigned to your Virtual Office  
telephone.  
On the Meridian SL-100, you receive  
dial tone. Use the dial pad to Enter the  
primary line (DN) for your telephone;  
then, after you receive dial tone, Enter  
your passcode.  
117  
           
Virtual Office  
Note 1: If your Virtual Office telephone is  
configured as an M3903, you may only  
login to an M3903. If your Virtual Office  
telephone is configured as an M3904, you  
may only login to an M3904.  
Note 2: If two or more users are  
attempting to log on at the same moment,  
the system processes the log on information  
for the first user. The other user(s) will  
receive a System busy, try later.  
message. Wait a moment and try to log on  
again.  
To log off the Virtual Office  
telephone:  
1. Lift the handset.  
2. Dial the Virtual office Terminal Log ofF  
(VTLF) FFC on the Meridian 1 or the  
Virtual Office Worker OUT  
(VOWOUT) FAC on the  
Meridian SL-100.  
or  
or  
If available, Press the autodial key  
which has been configured to dial the  
VTLF FFC.  
VTLF FFC  
Note 1: You can not be logged on to more  
than one Virtual Office telephone at any  
time.  
Note 2: Your network administrator  
determines whether or not your Callers List  
and Redial List are erased when you log off  
the Virtual Office telephone. This automatic  
erase feature is not available on the  
Meridian SL-100.  
118  
     
M3901 Feature Operation  
M3901 Feature Operation  
M3901 is a one line telephone. The M3901 operates in a different way than the  
other M3900 series Digital Telephones. This section explains in some detail the  
M3901 operation.  
The M3901 supports five programmable features. You activate the features when  
you press the M3901 Feature Key and a dial pad number key for that feature.  
Your system administrator programs the features for your telephone. There is a  
feature card placed on your telephone, which lists the features and instructions.  
M3901 Fixed Keys  
Goodbye Key  
To end a call:  
Press the Goodbye Key to terminate a  
call.  
Goodbye  
/
or  
or  
Replace the handset to terminate a  
call.  
Hold Key  
To put a call on Hold:  
Press the Hold Key to put an active call  
on hold.  
Hold  
/
To take a call off Hold:  
Press the Line (DN) Key to take the call  
off hold.  
Line  
/
Note: When a call is on hold, the Message  
Waiting Call Status Indicator flashes to  
serve as a reminder.  
119  
           
M3901 Feature Operation  
Line (DN) Key  
To use the Line (DN) Key to make a  
call:  
1. Press the Line (DN) Key.  
Line  
/
or  
or  
Lift the handset. The Line (DN) Key is  
automatically selected.  
2. Dial the telephone number.  
Volume Control Bar  
Use the Volume Control Bar to raise or lower the volume on the ringer or handset.  
To adjust the ringer volume:  
While the telephone is ringing, press  
the right side of the Volume Control  
Bar to raise the ringer volume or press  
the left side of the Volume Control Bar  
to lower the ringer volume.  
To adjust the handset volume (voice  
or dial tone):  
With sound coming from the handset,  
press the right side of the Volume  
Control Bar to raise the handset  
volume or press the left side of the  
Volume Control Bar to lower the  
handset volume.  
Features Key  
To activate a feature:  
Fx  
Feature  
/
1. Press the Features Key.  
2. Press the Dial Pad Number Key  
assigned to the feature you want to  
use.  
120  
     
M3901 Feature Operation  
Program a feature or an Auto Dial  
Your network administrator may configure up to five features for your telephone.  
The Features Card on the right side of the M3901 lists each feature and the Dial  
Pad Number Key used to activate the feature.  
After you press the Feature Key, you have 30 seconds to press a Dial Pad Number  
Key or the process ends.  
To activate a feature:  
1. Press the Features Key.  
Fx  
Feature  
/
2. Press the Dial Pad Number Key  
assigned to the feature you want to  
use.  
To deactivate the active feature:  
1. Press the Features Key.  
Fx  
Feature  
/
£
2. Press the £ Key.  
To program an Auto Dial Key:  
1. Without lifting the handset, press the  
Fx  
Feature  
/
Features Key.  
2. Press the Dial Pad Number Key for the  
Auto Dial position you want to  
program. The Feature Activation  
Indicator flashes.  
3. Dial the number you want to program  
to the Auto Dial position.  
4. Press the Features Key.  
Fx  
Feature  
/
5. Press the Dial Pad Number Key for the  
Auto Dial position you just  
programmed.  
121  
   
M3901 Feature Operation  
Use Auto Dial  
Auto Dial lets you dedicate a feature position to a specific telephone number.  
When the Features Key and assigned Dial Pad Number Key are pressed, the  
number is dialed automatically. This feature must be enabled by your network  
administrator.  
1. Lift the handset.  
2. Press the Features Key.  
Fx  
Feature  
/
3. Press the Dial Pad Number Key for the  
Auto Dial position assigned to the  
number you want to call.  
The number dials automatically.  
Use Speed Call  
The Speed Call feature allows you to automatically dial frequently called numbers  
by entering a one, two, or three digit code. Contact your network administrator to  
determine the capacity of your Speed Call list.  
A telephone designated as a Speed Call Controller can program or edit the Speed  
Call list. This feature must be enabled by your network administrator.  
To store a Speed Call Entry:  
1. Without lifting the handset, press the  
Fx  
Feature  
/
Features Key.  
2. Press the Dial Pad Number Key  
assigned to the Speed Call Controller  
feature. The Feature Activation  
Indicator flashes.  
3. Dial a 1 to 3 digit Speed Call code  
(ask your network administrator for the  
number of digits required.)  
4. Dial the number you want to program  
to the Speed Call code entered in the  
previous step.  
5. Press the Features Key.  
Fx  
Feature  
/
6. Press the Dial Pad Number Key for the  
Speed Call Controller feature.  
122  
       
M3901 Feature Operation  
To make a Speed Call:  
1. Lift the handset.  
2. Press the Features Key.  
Fx  
Feature  
/
3. Press the Dial Pad Number Key for the  
Speed Call Controller feature or the  
Speed Call User feature.  
4. Dial the Speed Call code of the  
number you want to call.  
The Speed Call feature automatically  
dials the number.  
Use Call Transfer  
Use the Transfer feature to redirect a call to a third party.  
To use the Transfer feature:  
1. Press the Hold Key to put the active  
Hold  
call on hold.  
/
/
Note: The previous step is not required if  
the Automatic Hold feature is active.  
2. Press the Features Key.  
Fx  
Feature  
3. Press the Dial Pad Number Key for the  
Transfer feature.  
4. Dial the number where you want to  
transfer the call.  
5. Press the Features Key when you hear  
Fx  
Feature  
/
ringing tone.  
6. Press the Dial Pad Number Key for the  
Transfer feature.  
Note: On the Meridian SL-100 use steps  
one to three then hang up. If you continue,  
a three way conversation is established.  
123  
           
M3901 Feature Operation  
Set up a Conference call  
You can set up a Conference call for up to six people (including yourself). Contact  
your network administrator to determine the maximum number of people your  
system allows on a conference call.  
To use the Conference Call feature:  
1. Press the Hold Key to put the active  
Hold  
call on hold.  
/
Note: The previous step is not required if  
the Automatic Hold feature is active.  
2. Press the Features Key.  
Fx  
Feature  
/
3. Press the Dial Pad Number Key for the  
Conference feature.  
4. Dial the number of the party you want  
to add to the call.  
5. Press the Features Key.  
Fx  
Feature  
/
6. Press the Dial Pad Number Key for the  
Conference feature.  
Note 1: Repeat these step to add more  
parties to the conference (up to six).  
Note 2: Press the Goodbye Key, if you  
make an error while dialing the number or  
if you receive a busy signal.  
To return to the original caller:  
Press the Line (DN) Key.  
Line  
/
124  
     
M3901 Feature Operation  
Activate Ring Again  
Use the Ring Again feature when you dial a number and receive a busy tone or  
no answer. The Ring Again feature lets you know when the person you dialed is  
available or has used their telephone. The feature notifies you when to redial your  
party. The Ring Again feature automatically redials the number.  
To activate the Ring Again feature:  
1. Dial a number and receive a busy tone  
or no answer.  
Note: The Meridian SL-100 supports Ring  
Again on busy tone only.  
2. Press the Features Key.  
Fx  
Feature  
/
3. Press the Dial Pad Number Key for the  
Ring Again feature.  
4. Replace the handset.  
To use Ring Again to call your party  
when you receive notification:  
1. Lift the handset.  
2. Press the Features Key.  
Fx  
Feature  
/
3. Press the Dial Pad Number Key for the  
Ring Again feature. Ring Again dials  
the number.  
To cancel the Ring Again feature:  
Fx  
1. Press the Features Key.  
Feature  
/
2. Press the Dial Pad Number Key for the  
Ring Again feature before you hear  
the Ring Again notification tone.  
125  
     
M3901 Feature Operation  
Make a call  
To dial a number while on-hook:  
1. Press the Line (DN) Key.  
Line  
/
2. Dial the number.  
3. Lift the handset and speak when the  
party answers.  
To use handset and dial number:  
1. Lift the handset, the telephone  
automatically selects the Line (DN).  
2. Dial the telephone number.  
Receive a call  
To receive a call:  
Lift the handset when the telephone  
rings and begin to talk.  
Feature Activation Indicator  
The Feature Activation Indicator (FAI) serves all five programmable feature keys.  
The feature indicator LED winks or lights when a feature is active.  
Message Waiting and Call Status Indicator  
The Message Waiting Indicator (MWI) provides three functions. the MWI flashes  
for an incoming call, the MWI also flashes to indicate a call on Hold. The MWI  
produces a steady light to indicate that a message is waiting. The MWI cannot  
show there is a message waiting if a call is on hold or if there is an incoming call.  
126  
               
Accessories for the M3900 Series telephones  
Accessories for the M3900 Series telephones  
Optional items are available for use with your M3900 Series Digital telephone.  
Please contact your System Administrator for additional details.  
Note: Wall attachment is available for all four models.  
Accessory Connection Module (ACM)  
The Accessory Connection Module (ACM) provides the interface for adding the  
Analog Terminal Adapter, External Alerter and Recorder Interface, Computer  
Telephony Integration Adapter, and Personal Directory PC Utility Cartridge. The  
ACM is available for the M3902, M3903 and M3904.  
Analog Terminal Adapter (ATA)  
The Analog Terminal Adapter (ATA) allows you to connect an analog device such  
as a modem or fax machine to your telephone. The ATA is available for the  
M3902, M3903, and M3904 models.  
Computer Telephony Integration Adapter (CTIA)  
The Computer Telephony Integration Adapter (CTIA) provides an interface  
between M3900 Series telephones (M3902, M3903, and M3904) and your PC  
for first party call control applications. The CTIA also functions as a Personal  
Directory PC Utility Cartridge when used with the optional Personal Directory PC  
Utility software. This accessory is not supported on the Meridian SL-100.  
Display-based Expansion Module  
The Display-based Expansion Module provides additional line (DN) or feature  
keys for the M3904. The Display-based Expansion Module has eight keys on  
three different layers for a total of 24 additional line (DN) or feature keys. The  
three layers are accessed through the use of a pagekey. The M3904 will  
support one Display-based Expansion Module.  
External Alerter and Recorder Interface  
The External Alerter and Recorder Interface lets you connect a remote ringer to  
your telephone. The External Alerter and Recorder interface is available for the  
M3902, M3903, and M3904 models.  
127  
                       
Accessories for the M3900 Series telephones  
Full Duplex Hands Free Module  
The Full Duplex Hands Free Module provides simultaneous audio paths for  
transmitting and receiving during hands free calls. The Full Duplex Handsfree  
Module is available for the M3904.  
Headsets  
Amplified headsets are compatible with your M3900 Series Meridian Digital  
Telephone. The amplified headset is an option for noisy environments. An  
amplified headset should be connected to the handset jack. The Headset Key is  
not able to control a headset that is connected to the handset jack. In this  
configuration, do not select Headset as the On hook default path.  
For an amplified headset, adjust the volume using the Volume Control Bar on  
your telephone before adjusting the volume on your headset amplifier. To  
minimize distortion, the volume setting on the amplifier should be higher than the  
volume setting on the telephone.  
Unamplified headsets are compatible with the M3903 and M3904. An  
unamplified headset should be plugged into the headset jack. With Headset  
selected as the On hook default path, you can make calls or answer incoming  
calls by pressing a DN Key.  
For an unamplified headset, access Volume Adjustment in the Options List to  
adjust the headset volume and sidetone (M3904) that work best with the headset  
you are using. You may also use the Volume Control Bar to adjust the headset  
volume while you are on a call.Refer to your distributor for the latest product  
bulletin from Nortel Networks for recommended headset types for the M3900  
Series telephones.  
Key-based Expansion Module  
The Key-based Expansion Module provides additional line (DN) or feature keys  
for the M3904. You can add up to two Key-based Expansion Modules, for a total  
of 44 additional line (DN) or feature keys.  
Personal Directory PC Utility  
The Personal Directory PC Utility provides a faster, easier way to create or modify  
the Personal Directory on the M3904. You can enter names and numbers into a  
directory file on your PC, and download the file directly from the PC to the M3904  
through a serial port connection. You can also upload the Personal Directory from  
the M3904 to your PC so that you can modify the directory. The PC and the  
M3904 are connected using the Personal Directory PC Utility Cartridge. The  
Computer Telephony Integration Adapter (CTIA) may also be used to connect the  
PC and the M3904 when used with the optional Personal Directory PC Utility  
software.  
128  
                 
Flexible Feature Codes/Feature Access Codes  
Meridian 1 Flexible Feature Codes (FFCs)  
Call Detail Recording  
Charge Account  
Make Set Busy Deactivate  
Malicious Call Trace  
Override  
Call Forward All Calls  
Activate  
Call Forward All Calls  
Deactivate  
Call Forward All Calls Verify  
Radio Paging  
Internal Call Forward  
Activate  
Radio Paging Access  
Internal Call Forward  
Deactivate  
Radio Paging Answer  
Ring Again Activate  
Ring Again Deactivate  
Remote Call Forward  
Activate  
Remote Call Forward  
Deactivate  
Park Call  
Speed Call Controller  
Park Call Access  
Speed Call User  
Pickup Ringing Number  
Pickup Group  
System Speed Call User  
Station Control Password Change  
Virtual Office Terminal Log On  
Virtual Office Terminal Log Off  
Automatic Wake-Up Activate  
Automatic Wake-Up Deactivate  
Automatic Wake-Up Verify  
Pickup Directory Number  
Electronic Lock Activate  
Electronic Lock Deactivate  
Group Call  
Make Set Busy Activate  
129  
   
Flexible Feature Codes/Feature Access Codes  
Meridian SL-100 Feature Access Codes (FACs)  
Account Code  
Last Number Redial  
Anonymous Caller Rejection  
(ACRJ) Activate  
Malicious Call Hold (MCH)  
Anonymous Caller Rejection  
(ACRJ) Deactivate  
Paging access code  
Automatic Callback (ACB)  
Activate  
Random Make Busy (RMB)  
Automatic Callback (ACB)  
Deactivate  
Secondary MADN Call  
Forwarding (CFMDN)  
Automatic Recall (AR)  
Activate  
Selective Call Forward (SCF)  
Automatic Recall (AR)  
Deactivate  
SIM Ring  
Busy Override  
System Call Park  
Call Forward Busy/Dont  
Answer - Internal/External  
Station Origination Restrictions  
Controller (SORC)  
Calling Name and Number  
Delivery Blocking  
Station Specific AuthCode (SSAC)  
Customer Originated Trace  
(COT)  
Uniform Call Distribution (UCD)  
Directed Call Park (DCPK)  
Virtual Office Worker IN  
(VOWIN)  
Directed Call Pick-up (DCPU)  
Virtual Office Worker OUT  
(VOWOUT)  
Executive Busy Override  
(EBO)  
Wake-Up Request  
Flexible Station Controlled  
Conference (CNF)  
Wake-Up Cancel  
130  
   
Index  
Call Join  
M3903, M3904 47  
A
access the Personal Directory 102  
Accessory Connection Module (ACM)  
127  
account code 54, 56  
Analog Terminal Adapter (ATA) 127  
announcement 53, 65  
Anonymous Caller Rejection 72  
answer calls 24  
Call Party Name Display (CPND) 8  
Call Pickup 37  
call transfer  
Call Waiting 38  
M3903 97  
Calling Name and Number Delivery  
Blocking 76  
M3902 33  
applications  
Corporate Directory 114  
Set-to-Set Messaging 111  
Applications Key 6  
area code setup 86  
attendant 8  
Attendant Recall 28  
Auto Dial 16, 121, 122  
display number 16  
Auto Dial Transfer 52  
Automatic Answerback 36  
Automatic Callback 73  
Automatic Hold 123, 124  
Automatic Recall 74  
Automatic Wake-Up 67  
B
busy 51  
Busy Override 61  
buzz 52  
C
call accounting 33  
Call Charge  
Centrex/Exchange Switchhook Flash  
53  
charge account 33, 55  
Charge Account, Forced  
M3902 54  
M3903, M3904 56  
charge calls  
M3902 54  
M3903, M3904 56  
Call Detail Recording Charge Account  
54, 55  
Call Forward  
Internal 41  
M3902 39  
M3903, M3904 40  
Remote 42  
Selective 76  
call hold 25  
call indicator light 88  
131  
Index  
M3902 54  
M3903, M3904 56  
Computer  
Telephony  
Adapter (CTIA) 127, 128  
Conference 35, 48, 124  
M3902 45  
Integration  
Feature Access Code (FAC) 8, 10, 29,  
30, 35, 37, 39, 41, 42, 61, 63, 67,  
M3903, M3904 46  
Indicator  
Context Sensitive Soft Keys 3, 4, 8  
copy from Redial List 109  
Copy Key 6, 8  
feature key  
feature operation  
Fixed Keys 8  
Flexible Feature Code (FFC) 8, 10, 20,  
22, 29, 30, 35, 37, 39, 41, 42, 43,  
44, 49, 51, 54, 55, 58, 61, 63, 67,  
Forced Camp-on 58, 59  
forward calls  
Corporate Directory 114  
Customer Originated Trace 75  
D
date format 87  
Date/time display 8  
Dial Key 7  
Dial Tone  
interrupted 8  
dial tone, special 9  
dialing  
on-hook 14, 16  
predial 14  
Direct Inward System Access 42, 43  
M3903, M3904 40  
Directed 29  
Directed Call Park (DCPK) Key 29  
directory 92  
password protection 94  
Directory Number (DN) 8, 69, 71  
Directory Number (DN) Key 6, 7  
Directory/Log Key 6, 93, 94, 95, 96,  
102  
Full Duplex Hands Free Module 128  
Goodbye Key 5, 10, 119  
display  
Group Listening 12  
M3902 77  
M3903 77  
M3904 78  
display diagnostics 89  
Display Key 34  
Display-based Expansion Module 127  
DN 8  
handsfree 5, 10  
Handsfree Key 5, 10  
Headset Key 5, 11  
headset port external alerter 88  
headset port on call 88  
headsets 128  
Done Key 6, 79  
E
Electronic Lock 44  
Enhanced Override 58  
Hold 25, 38  
Hold Key 5, 119  
132  
hook switch 9  
Hospitality features 67  
Hot Line 22  
Options Key 6, 79  
Primary Directory Number (PDN)  
Programmable Line (DN)/Feature  
Key 7, 82  
Programmable Soft Keys 7  
Quit Key 6, 79  
Volume Control Bar 5, 120  
I
indicator 8  
Information display 8  
Information line 8  
Intercom 23  
Internal Call Forward 41  
Interrupted dial tone 8  
J
join a call  
M3902 47  
M3903, M3904 47  
K
key click 87  
language selection 80  
Last Number Redial 19  
Line (DN) Key 1, 2, 5, 35, 120  
key layout  
M3901 1  
M3902 2  
M3903 3  
M3904 4  
feature operation 119  
Key-based Expansion Module 128  
keys  
Applications Key 6  
Call Log 6  
Call Log Key 94, 95  
Copy Key 6, 8  
Dial Key 7  
Directory/Log Key 6, 93, 94, 95,  
96, 102  
Display Key 34  
Done Key 6, 79  
Feature Key 80, 82  
Features Key, M3901 120  
Fixed Keys 8  
Goodbye Key 5, 10, 119  
Handsfree Key 5, 10  
Headset Key 5, 11  
Hold Key 5, 119  
Line (DN) Key 5, 6, 7  
Line (DN) Key,M3901 120  
M3901 keys 119  
Message Key 6  
Feature Activation Indicator (FAI)  
Message Waiting Indicator (MWI)  
126  
Speed Call 122  
M3902  
display 77  
key layout 2  
Options List 79  
M3903  
Callers List 97  
133  
Index  
display 77  
key layout 3  
Options List 79  
Redial List 100  
page 53  
Meet - mepage 63  
M3904  
park  
Callers List 98  
Directories 92  
display 78  
key layout 4  
password  
Personal Directory 9, 94, 102, 109  
Options List 79  
Personal Directory 102  
Personal Directory, access 93  
Redial List 101, 109  
Maid Identification 70  
make a call  
M3901 126  
Make Set Busy 51  
Malicious Call Hold (MCH) 35  
Malicious Call Trace 35  
Meridian 1 9  
Meridian SL-100 8, 9, 10, 16, 17, 19,  
22, 25, 26, 27, 28, 29, 34, 35, 41,  
42, 49, 54, 56, 59, 63, 65, 67, 117,  
123, 125  
Message Key 6  
Message Registration 69  
make calls from directory 107  
Personal Directory PC Utility 127, 128  
pickup 37  
Primary Directory Number (PDN) 7, 9  
Private Line 9  
Programmable Line (DN)/Feature Key  
Message  
Waiting  
Indicator  
(MWI),M3901 126  
More... Key 7, 9  
Multiple Appearance Directory Num-  
ber (MADN) 9, 62  
mute 10  
Mute Key 5, 10  
N
Navigation Keys 6, 79  
O
Radio Paging 63  
recall  
off-hook 9  
attendant 28  
on-hook default path 89  
on-hook dialing 14, 16  
Options Key 6, 79  
Options List 79  
Override 58, 61  
override  
Timed Reminder Recall 27  
receive calls  
M3901 126  
M3902, M3903, M3904 24  
Redial 19  
Redial List 9, 97, 100, 109  
134  
Index  
access,M3904 93  
M3903 100  
M3904 101  
Remote Access Directory Number 42  
Remote Call Forward 42  
Ring Again  
M3901 125  
M3902 17  
M3903,M3904 18  
ring tone 9, 59, 60  
ring type 85  
Voice Messaging control 65  
VOWOUT 118  
ringback 9, 59, 60  
Room Status 71  
S
screen contrast 84  
secure your telephone 44  
Select Key 79  
Selectable Conferee Display and Dis-  
connect 48  
VTLN 117  
Selective Call Forward 76  
Set-to-Set Messaging 111  
shared Directory Number (DN) 9  
Shift Key 6  
special characters, entering 81, 83,  
103, 112, 113  
special dial tone 8, 9  
Speed Call 122  
M3902 20  
M3903, M3904 21  
Speed Call Controller 123  
M3902 20  
M3903, M3904 21  
Speed Call User 123  
Speed Call, System 22  
Station Camp-on 60  
Station Control Password 42, 43, 44  
switch hook 9  
System Park DN 29  
System Speed Call 22  
T
time  
format 87  
wake-up, automatic 67  
135  
Index  
136  
While you are away from your desk: Call Forward  
38  
Title to and ownership of Meridian SL-1 software shall at all times  
remain with Nortel Networks. Meridian SL-1 software shall not be  
sold outright and the use thereof by the customer shall be subject  
to the parties entering into software agreements as specified  
by Nortel Networks.  
Information contained in this document is subject to change.  
Nortel Networks reserves the right, without notice, to make  
changes in equipment design or program components as progress  
in engineering, manufacturing or technology may warrant.  
Reordering number: NT2F79EB A0858904  
(c/o 5 each per package P0942070)  
Internal Manufacturing part number:  
P0942070  
Issue 1.00  
January 2002  
Printed in Canada  
www.nortelnetworks.com  

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