Nortel Networks BCM 450 User Manual

Telephone Features User Guide  
BCM 450 1.0  
Business Communications Manager  
Document Status: Standard  
Document Version: 01.01  
Document Number: NN40160-100  
Date: August 2008  
Telephone button icons  
Use this guide as a quick reference for accessing the features of your telephone. More  
application-specific feature information is available in the following documents:  
• CallPilot Telephone Administration Guide for Voicemail features  
• Contact Center Telephone Administration Guide for Call Center features  
• System-wide Call Appearance (SWCA) Feature Card for SWCA features  
• Hospitality Feature Card for Hospitality features  
• Meet-Me Conferencing User Guide for full instructions on using the Meet-Me  
Conferencing feature  
Your system administrator can inform you if any of these features are not available on your  
telephone.  
To access the features of your telephone, you will need to use the Feature button. Some  
models of phone include a Feature button, while other models use a different label. On  
digital phones, the Feature button is labelled as the Services key or by a small globe icon.  
Other telephone models have different icons, or they show the word Feature above a  
display key. Refer to the user guide for the specific telephone model for more information.  
This book uses FEATURE to indicate pressing the Feature key is required before entering  
a feature code. The table below shows which buttons to use on the different types of Nortel  
telephones. Refer to each user card for specific details about each type of telephone.  
Button Function  
Feature  
Digital and analog telephones  
,
IP telephones  
Display key  
,
,
Hold  
Release  
On- or Off-hook  
,
Telephones with line buttons:  
Press the active line button or Intercom key, and lift handset.  
Telephones with no buttons: Lift handset.  
When using a headset on a T7316E phone or on an IP phone, press the  
Headset button to answer a call. On models that do not have a Headset  
button, connect the headset and answer a call by taking the phone off-  
hook.  
Answer call  
To answer a call using the handsfree feature, press the Handsfree key to  
transfer a call from the handset/headset to the telephone speaker.  
Page 3  
Telephones with displays have softkeys located directly under the display.  
The softkey labels are be shown in the telephone display. The Softkey  
labels and functions change depending on the telephone model and, the  
operation being performed.  
Soft Keys  
Symbols used in this guide:  
This guide uses the following labels to indicate each type of configuration button:  
FEATURE indicates pressing the Feature key  
HOLD indicates pressing the Hold key (or equivalent)  
RLS indicates pressing the Release key (or equivalent)  
The following symbols are used to indicate different types of phones. Within the text, the  
symbols indicate features that are not supported, or that require different actions than the  
standard digital phones:  
* indicates 7000 and 7100 Digital phones and the IP Phones  
Note: If your telephone does not have access to all the features listed in this guide, then either  
your telephone does not support the feature, or the feature has not been enabled on your  
telephone. Your system administrator can provide details.  
Page 4  
Telephone features  
Background  
Music  
FEATURE 86  
Cancel: FEATURE #86  
Listen to music (provided by an external source or an IP source connected  
to the system) through your telephone speaker when you are not on a call.  
Use the same feature code to cancel the background music.  
Button Inquiry FEATURE *0  
Check what feature is programmed on any button. Use when labeling  
buttons.  
Variances  
* (shows DN)  
Call Duration  
Timer  
FEATURE 77  
Briefly display the approximate length of your current or most recent call.  
Call Forward  
FEATURE 4  
Cancel: FEATURE #4  
Send your calls to another telephone in your system.  
Call park  
FEATURE 74  
Put a call on hold to enable you to answer the call from any telephone in  
your system. The display shows a three-digit retrieval code.  
To retrieve a parked call: press an intercom button and dial the retrieval  
code.  
Variances  
* (Lift the handset or go on- or off-hook, and dial the retrieval code.)  
Call Pickup,  
directed  
FEATURE 76 and the telephone number  
Answer any ringing telephone.  
Call Pickup,  
group  
FEATURE 75  
Answer a call ringing at another telephone in your pickup group. The  
external call ringing longest is answered first.  
Call Queuing  
Camp-on  
FEATURE 801  
Answer the next call. If more than one call is waiting, priority is given to  
incoming external calls over callback, camped, or transferred calls.  
FEATURE 82 and the extension number of the receiving telephone.  
Re-route a call to another telephone even if all the telephones lines are  
busy.  
Page 5  
Telephone features  
Class of Service FEATURE 68 plus COS password  
password  
Change the dialing filters on a line or telephone, or gain external access to  
your system. Dialing filters determine which numbers you can dial.  
The COS password is provided by your System Administrator to change  
your Class of Service.  
Conference  
FEATURE 3  
Establish a three-party conference call.  
1. Make or answer the first call.  
2. Put the first call on hold.  
3. Make or answer the second call.  
4. After the second call is connected, press FEATURE 3.  
5. Press the line or intercom button of the first held call.  
6. Press RLS to end the conference call.  
Variances  
*(Step 5 not required)  
Establish a multi-party conference call (4 or more people; maximum  
18).  
1. Follow the steps to establish a three-party conference call.  
2. Press the Newcall softkey, or press FEATURE 807. You can also use the  
Intercom key if your set has one.  
3. After the fourth call is answered, press FEATURE 3, and press the held  
line.  
4. Put the fourth call on hold and repeat steps 2 and 3 to add more calls to  
the conference.  
5. Press RLS to end the conference call.  
To remove yourself from a conference permanently (unsupervised  
conference):  
Press FEATURE 70.  
The other two callers remain connected. (Some external lines may not  
support this feature.)  
To put a conference on hold:  
Press HOLD. The other callers can still talk to each other.  
Page 6  
Telephone features  
To split a conference:  
Press the line or intercom button of one caller to consult privately while the  
other caller is on hold.  
Note: This feature is not available for multi-party conference calls.  
To re-establish the conference: Press FEATURE 3.  
To disconnect one party:  
1. Press the line or intercom button for the caller you want to disconnect.  
2. Press RLS.  
3. Press the line or intercom button to resume your conversation with the  
other caller.  
To independently hold two calls:  
1. Press the line or intercom button of the first caller.  
2. Press HOLD. The second caller is automatically put on hold.  
Note: This feature is not available for multi-party conference calls.  
To re-establish the conference:  
1. Retrieve one call from hold.  
2. Press FEATURE 3.  
3. Retrieve the second call from hold.  
To send Hookswitch or DTMF during a conference call:  
Either system telephone engaged in a three-way conference call over a  
Network CLID or DS trunk can issue a hookswitch or DTMF dialing request  
without leaving the conference, if the feature is enabled.  
Note: This feature is not available for IP Phones 20xx.  
To hear DTMF tones on these telephones during dial, activate Long  
Tones (FEATURE 808).  
To conference in another party through the trunk, use Link (FEATURE  
71)  
Contrast  
FEATURE *7 plus a number from 1 to 9 to adjust the display contrast.  
adjustment  
Press HOLD to set your choice.  
Page 7  
Telephone features  
Dialing modes FEATURE *82  
Use the following steps to choose one of three modes of dialing listed:  
1. Press FEATURE *82.  
2. Press # to select the mode.  
3. Press HOLD to store the mode.  
Standard Dial: Select a line, then dial the number. (Standard Dial is  
always available, even when another dialing mode is selected.)  
Automatic Dial: Dial the number without choosing a line button first. Your  
prime line is selected automatically for the call.  
Pre-Dial: Dial the number, then press a line button to place the call. Edit  
the number by pressing the volume bar before placing the call.  
Do Not Disturb FEATURE 85  
Cancel: FEATURE #85  
When you are not on a call, prevent all incoming calls, except priority calls,  
from ringing at your telephone. When you are on a call, block an incoming  
priority call.  
Group  
FEATURE 802  
Cancel: FEATURE #802  
Listening  
Use both the handset and speaker while you are on a call. To avoid elec-  
tronic feedback, keep the handset away from the speaker during the call,  
and press RLS to hang up.  
Note: This feature is not available for phase 2 IP Phones or on models  
1120E and 1140E.  
Variances  
* (not available)  
Handsfree  
Handsfree/mute or Handsfree button  
Press the key to transfer a call from the handset/headset to the telephone  
speaker. If you lifted the handset, return it to the cradle.  
Note: Handsfree speaker volume returns to the default volume set at the  
telephone at the end of each call.  
Variances  
* (not available)  
Hold  
Press HOLD  
Temporarily suspend a call.  
To retrieve a held call, press the line button for the held call.  
Variances  
* (Press HOLD to toggle between two calls.)  
Page 8  
Telephone features  
Hold -  
Exclusive  
FEATURE 79 or FEATURE/HOLD  
Temporarily suspend a call and prevent other telephones from picking it up.  
Hold - Auto  
FEATURE 73 Cancel: FEATURE #73  
Set your telephone to automatically put a call on Hold when you pick up a  
second call, or prevent your telephone from doing so. Default is Yes  
(feature is on).  
Note: Telephones that have SWCA buttons must have this feature active  
(set to Yes).  
Language  
choice  
FEATURE *501: Select Primary Language for the telephone display.  
FEATURE *502: Select Alternate Language for the telephone display.  
FEATURE *503: Select Alternate Language 2 for the telephone display.  
FEATURE *504: Select Alternate Language 3 for the telephone display.  
Last Number  
Redial  
FEATURE 5  
Automatically redial the last external telephone number that you dialed.  
Line pools  
FEATURE 64  
With a line pool, telephones can share several lines for making calls.  
1. Press FEATURE 64 or an intercom button.  
2. Enter a line pool access code. (See your System Administrator for a list.)  
Variances  
* (no intercom buttons)  
Line  
FEATURE 84  
Cancel: FEATURE #84  
redirection  
Send calls arriving on an external line to another telephone outside your  
system. (Some external lines do not support this feature. See your System  
Administrator.)  
Variances  
* (not available)  
Link  
FEATURE 71  
Generate a Link signal to access a PBX or other host exchange.  
Long Tones  
FEATURE 808  
Generate a tone for as long as you hold down a button. This is used to  
communicate with devices such as fax or answering machines. Long tones  
are only in effect for your current call.  
Page 9  
Telephone features  
Meet-Me  
FEATURE 930  
Conferencing  
Dial into a conference call at a specified phone number and specified time.  
To access the conference call as the chairperson:  
1. Press FEATURE 930.  
2. Follow the prompts.  
3. Enter your PIN and press #.  
4. Choose one of the following options:  
Press 1 to enter the conference.  
Press 2 to set a passcode for participants.  
Press 3 to change the conference settings.  
To set a passcode for the conference:  
1. Enter a passcode for participants to use and press #.  
The passcode must be between 2 and 8 digits in length.  
2. Enter the passcode again to verify it, and press #.  
3. Choose one of the following options:  
Press 1 to enter the conference.  
Press 3 to change the conference settings.  
Page 10  
Telephone features  
To configure conference settings:  
1. To change conference settings, press 2.  
2. To permit QuickStart, press 1. Otherwise, press #.  
If you press 1, future conferences will start when the  
participants arrive.  
If you press #, future conferences will start when the  
chairperson arrives.  
Note: When you enable the QuickStart feature on a Meet  
Me Conferencing bridge that external conference  
participants can access by using a 1-800 number, there is  
a risk that your company can incur unauthorized toll  
charges. To avoid this type of fraud, do not enable the  
QuickStart feature on a conference bridge that can be  
accessed with a 1-800 number.  
3. Configure how the conference will end:  
To allow the conference to continue after you disconnect,  
press 1.  
To terminate the conference when you disconnect, press  
#.  
To access the conference call as a participant:  
1. Press FEATURE 930.  
2. If prompted, say your name.  
3. If prompted, enter the passcode.  
For more information about using the Meet-Me Conferencing feature, see  
the Meet-Me Conferencing User Guide.  
Page 11  
Telephone features  
Messages  
FEATURE 1  
Cancel: FEATURE #1  
Send a message to another telephone within your system.  
To view and reply to your messages:  
1. Press FEATURE 65.  
2. Press * and # to view your message list.  
3. Press 0 to call the person who left you the message.  
To erase a message:  
Press HOLD while viewing a message.  
Moving line  
buttons  
FEATURE *81  
Change the position of your line or hunt group buttons.  
1. Press FEATURE *81.  
2. Press the line button that you want to move.  
3. Press the button to which you want to move the line.  
4. Press RLS. The two buttons are exchanged.  
5. Update the button label strip on your telephone.  
Line buttons cannot be exchanged with intercom, answer DN, or handsfree  
buttons.  
Variances  
* (not available)  
Mute  
Handsfree/mute or Mute button  
Press this button when you do not want the caller to hear anything from  
your side of a handsfree call. The display light beside the button blinks  
when the call is muted. The mute button on the T-series and i-series  
telephones mutes all types of calls.  
Page announcement note: A call retrieved from hold after a page  
announcement does not necessarily remain muted.  
Variances  
* (not available or set-based)  
Name and  
FEATURE 819  
Cancel: FEATURE #819  
number block  
Block either outgoing name or number, or both, for a specific call.  
Page 12  
Telephone features  
Page  
FEATURE 60 and code (1 to 3) and zone (0 to 6)  
Make a page announcement through either the internal (code 1) or  
external (code 2) speakers, or both (code 3). Zone 0 pages all zones.  
Page announcements are programmed to timeout after a pre-selected  
amount of time, which is set by your System Administrator.  
Variances  
* (cannot receive pages)  
Internal page  
FEATURE 61 and zone (0 to 6)  
Make a page announcement to all, or to a specific group of telephones,  
through the telephone speakers. Zone 0 pages all zones.  
External page  
FEATURE 62  
Make a page announcement through an external loudspeaker system.  
Internal and external page  
FEATURE 63 and zone (0 to 6)  
Make a page announcement through both your telephone speakers and an  
external loudspeaker system. Zone 0 pages all zones.  
Incoming page during active call:  
The system can be set to either:  
• Put an active call on hold, and broadcast the incoming page.  
• Broadcast of an incoming page is muted for the duration of an active  
call; broadcasting any remaining portion of the page after the call is  
terminated.  
This feature is set by your system administrator.  
Note: Business Series Terminals: a call on mute when a page is  
broadcast does not remain muted when it is released from hold after the  
page.  
Pause  
FEATURE 78  
Program in an external autodial sequence to insert a 1.5-second delay.  
For pulse dialing: * also inserts a 1.5-second delay.  
Page 13  
Telephone features  
Priority call  
FEATURE 69  
Interrupt a person on a call.  
A person on another call can press FEATURE 85 (Do Not Disturb) to block  
priority calls.  
Variances  
*(ringing call)  
Privacy  
FEATURE 83  
Change the privacy setting for an external line. If a line normally has  
privacy, this enables another telephone that shares the line to join your call  
by selecting the line in use. If a line normally has privacy disabled, this  
prevents another telephone that shares the line from joining your call by  
selecting the line in use. The privacy setting is re-established once you end  
your call, or when you enter the Privacy feature code again.  
Ring again  
Ring type  
FEATURE 2  
Cancel: FEATURE #2  
Monitor a busy or unanswered telephone, or a busy line pool within your  
system. Ring Again signals you to call back when the telephone or line  
pool becomes available.  
FEATURE *6  
Select a distinctive ring to help differentiate between your telephone from  
others nearby.  
1. Press FEATURE *6.  
2. Enter the ring type number (1 to 4).  
3. Press HOLD.  
Ring volume  
Run/stop  
FEATURE *80  
Make your telephone ring so that you can adjust the volume. You also can  
adjust the volume any time your telephone rings.  
FEATURE *9  
Store more than one autodial number or external carrier feature code on  
one memory button by inserting a break point between numbers or codes.  
The first press of the button dials the first number or code; the next press  
dials the next number or code. You can program up to four numbers or  
codes separated by break points.  
Saved number FEATURE 67  
redial  
Save a number to redial later. Enter the code while you are on a call that  
you have dialed to save the number. Enter the code when you are not on a  
call to redial the saved number.  
Page 14  
Telephone features  
Service  
FEATURE 870  
schedules  
Display the modes that have been turned on at a designated control set.  
Ringing  
services  
FEATURE 871  
Cancel: FEATURE #871  
Turn on one of six schedules for alternative ringing and call answering  
arrangements from a designated control telephone.  
Restriction  
services  
FEATURE 872  
Cancel: FEATURE #872  
Turn on one of six services for restrictions on particular lines or telephones  
from a designated control telephone. You must enter a password.  
Routing  
services  
FEATURE 873  
Cancel: FEATURE #873  
Turn on one of six services for routing on particular lines or telephones  
from a designated control telephone. You must enter a password.  
Speed dial -  
using  
FEATURE 0  
Dial an external telephone number using a two- or three-digit code. There  
are two types of speed dial codes: system (01-70 or 001 to 255) and  
personal (71 to 94). System speed dial codes can be used from any  
display telephone in the system. System speed dial codes are assigned by  
your System Administrator.  
Personal speed dial codes are used exclusively at your telephone.  
To make a call using a speed dial code:  
1. Press FEATURE 0.  
2. Enter the two- or three-digit code for the number.  
Speed dial -  
To program personal speed dial numbers:  
programming  
1. Press FEATURE *4.  
2. Enter a two-digit code from 71 to 94.  
3. Specify the external line by pressing a line button, a line pool button, or  
the intercom button. If you do not specify the external line, the system  
automatically chooses a line for the call.  
4. Dial the telephone number you want to program (up to 24 digits).  
5. Press HOLD.  
6. Record the code and number you have just programmed.  
Note: You cannot program personal speed dial numbers while another  
user is programming your system.  
Static time  
and date  
FEATURE 806  
Cancel: FEATURE #806  
Change the first line of the display to the current time and date.  
Page 15  
Telephone features  
Time  
FEATURE 803  
Briefly display the time and date while you are on a call.  
Transfer  
FEATURE 70  
Cancel: FEATURE #70  
Send a call to another telephone within your system, or to an external  
telephone. You cannot transfer a call on an external line to an external  
telephone, depending on the capabilities of the lines.  
Make or answer a call.  
1. Press FEATURE 70.  
2. Call the person to whom you want to transfer the call.  
3. Stay on the line if you wish to speak privately to the person before  
completing the transfer.  
4. Press RLS to complete the transfer.  
If an external call is transferred to a busy internal or network extension, or  
is not answered after a few rings, the call automatically rings you back.  
Trunk answer  
Voice call  
FEATURE 800  
Answer an external call, ringing on a line that has been placed into a  
Ringing Service schedule, from any telephone in your system. This feature  
does not work for a private line.  
FEATURE 66  
Make a voice announcement, or begin a conversation through the speaker  
of another telephone, without first making the other telephone ring.  
Variances  
* (ringing call)  
Voice call  
deny  
FEATURE 88  
Cancel: FEATURE #88  
Prevent your telephone from receiving voice calls.  
Do Not Disturb (FEATURE 85) also prevents your telephone from receiving  
voice calls.  
Wait for  
FEATURE 804  
dial tone  
Program an external autodial number, to cause the system to wait to  
receive dial tone from another system, before proceeding with the dialing  
sequence.  
Page 16  
Call Display Services  
The following features are available only if you subscribe to Call Display  
services from your local telephone company.  
Autobumping FEATURE 815 Cancel: FEATURE #815  
Have the system automatically delete the oldest log item from a full Call  
Log, so that a new log item can be stored.  
Call  
FEATURE 811  
information  
Display the name, number, or line name of a ringing or held call. Press # to  
move through the information displays.You can view information for active  
calls as well as ringing and held calls.  
Call log -  
view  
FEATURE 812  
Call Log displays use the following special characters:  
• underline: identifies a new item  
• handset icon: identifies answered calls  
• globe icon: identifies long-distance calls  
• forward slash: identifies that the information has been shortened  
To view your Call Log:  
1. Press FEATURE 812  
2. Press * to view old items.  
Press # to view new items.  
Press 0 to return to the last viewed item.  
3. Press # and * to move through your items.  
4. Press the volume bar to view more information on an item.  
Call log -  
To erase a Call Log entry:  
erase entry  
1. Press HOLD while viewing an item.  
Call log -  
To return a call from your Call Log:  
return call  
1. Display the desired number on your telephone.  
2. Edit the number, if required. You can add numbers for long-distance  
dialing or line pool access, or you can remove numbers using the volume  
bar.  
3. Press a line button.  
4. Lift the handset.  
Call log -  
options  
FEATURE *84  
Select the type of calls that are stored automatically in your Call Log. Press  
# to see the next setting. Press HOLD to select the displayed setting.  
Page 17  
Call Display Services  
Call log -  
password  
FEATURE *85  
Program a four-digit password for your Call Log. To reset a forgotten  
password, see your System Administrator.  
Logit  
FEATURE 813  
Store caller information for your current call in your Call Log.  
ETSI feature  
Malicious  
Caller  
FEATURE 897 must be entered 30 seconds after the caller hangs up, and  
before you hang up.  
Identification Record caller information for the last external call at the central office that  
(MCID)  
assigned the line. This feature only works if the incoming calls are received  
over ETSI ISDN lines, and the feature is activated in programming. Check  
with your system administrator.  
Page 18  
IP telephone features  
Use the following procedure to access features on the IP Phones 1110,  
1120E and1140E, 20xx IP Phones, or the 1210, 1220, and 1230 IP phones.  
Services  
Using feature FEATURE *900,  
or  
(services keys to access Feature menu)  
menus  
Activate a display menu of feature options.  
1. Press Page+ (move forward) and Page- (move back) to scroll through the  
list. You also can use the up and down navigation keys on the telephone.  
2. When the feature you want is highlighted, press Select.  
From this point, the feature works in the same manner as it does when  
invoked from the keypad, or through the memory buttons.  
Note: The available features on this menu are configured by your system  
administrator.  
Page 19  
IP telephone features  
Services  
Hot Desking - FEATURE *999,  
or  
(services keys to access Feature menu)  
setting up  
You can divert your Nortel IP Phone configuration to another Nortel IP  
Phone registered on the same system, using the Hot Desking feature. For  
instance, this feature can be used if you are working temporarily at another  
site, but you want to retain your telephone setup.  
Note: The headset mode is not transferred during Hot Desking.  
Note: When Hot Desking between different versions of IP phone sets, the  
functions available are those of the less capable set. For example, if an IP  
Phone 2001 is hot desked to an IP Phone 2002, the speaker button LED  
does not function because the button does not exist on the IP Phone 2001.  
Setting up Hot Desking  
1. Ensure both telephones are on-hook.  
2. On your telephone (xxx), enter Hot Desking.  
3. Press Admin.  
The first time you do this, the display reads Creating password.  
The next time you enter Hot Desking, the display reads  
Enter Hot Desking PW.  
4. Use the dialpad to enter a password. Note: Use the Back key to erase  
entries.  
5. Press OK.  
The first time you do this, the display reads Confirm password. Continue  
with step 5. The next time you enter Hot Desking, the display reads either  
Disallow Hot Desking or Allow Hot Desking; skip to step 7.  
6. Use the dial pad to enter the same password you entered in step 3.  
7. Press OK to save the password. The display reads Disallow Hot  
Desking.  
8. If you want to allow or disallow Hot Desking, press CHANGE to select the  
function you require.  
9. Press Quit to exit.  
Page 20  
IP telephone features  
Hot Desking - To activate Hot Desking:  
activating  
On the telephone to which you are diverting your calls (yyy).  
1. Enter Hot Desking.  
2. Press Divert.  
3. At the DN prompt, enter the DN of your telephone (xxx).  
4. Press OK. The display reads Enter < > PW.  
5. Enter the password for your telephone (xxx).  
6. Press OK.  
Hot Desking - De-activating Hot Desking  
cancelling  
Hot Desking can be cancelled from either IP telephone.  
Ensure that the telephone is on-hook before cancelling Hot Desking. There  
can be up to a 10-second delay after the call ends before the system allows  
you to cancel Hot Desking. This period can vary, depending on the call type.  
On the active telephone (yyy):  
1. Enter the Hot Desking feature. The display reads: Cancel Hot Desking?  
2. Press Yes to cancel Hot Desking. The telephone displays of both sets  
return to normal.  
To cancel Hot Desking on the diverted telephone (xxx), press CANCEL.  
Automatic cancellation occurs if the telephone re-boots, is unplugged, or is  
hot-desked by a third telephone.  
Hot Desking - If you forget your Hot Desking password, ask your system administrator to  
reset  
reset the password for your telephone. This allows you to access Hot  
password  
Desking on your telephone and enter a new password.  
Time zone -  
adjust  
Use this feature to reset the time on an IP telephone that is located in a  
different time zone from the system on which it is registered.  
FEATURE *510.  
Page 21  

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