User Name: __________________
Extension: ___________________
U S E R G U I D E
for
Display
Ring / Message Indicator
Volume / Speaker / Mute
(and Display Contrast)
Fixed Function Keys
• Applications
• Cancel
• Redial
• Hold
Keypad
• Tran/Conf
• Message
and/or
Callback
Handset
Speaker
Navigation Page Keys
11 Programmable Feature Keys/Softkeys
MITEL 5330 IP Phone with 6510 Voicemail
6160 Golden Hills Drive
Golden Valley, MN 55416
763-745-8000
Rev. 6/08
USING YOUR PHONE
NOTE: SK below refers to SoftKey options that appear in the display
ANSWER AN INCOMING CALL
ꢀ Lift handset or press speaker of ringing telephone
Phonebook
Softkeys
PLACE AN OUTGOING CALL
ꢀ Dial 9 + the number you wish to call
<
-- (backspace function)
SK =
Superkey
DND
PLACE AN INTERNAL CALL
ꢀ Dial the extension number
SK = Call Me Back
Voicemail
Headset
Use Call Me Back only when connecting to a busy
internal phone to be notified when they hang-up
PLACE A CALL ON HOLD
ꢀ With a call on the line, press the
red Hold key
To reconnect with the caller:
ꢀ Press the flashing line key on page 1 of your page keys
TRANSFER A CALLER TO ANOTHER EXTENSION
ꢀ With a call on the line, press the
key (Trans/Conf)
ꢀ Dial destination extension number
ꢀ
(Optional) Wait for answer and announce call if desired
Press the key to cancel transfer and return to caller
ꢀ
ꢀ Hang-Up to transfer call (or press Release Me SK)
Note: If on headset, press Release Me SK, then
to hang-up.
TRANSFER A CALLER TO A VOICE MAILBOX
ꢀ With a call on the line, press
(Trans/Conf)
ꢀ Dial 5999 (voicemail extension)
ꢀ Enter the extension number followed by the # key
ꢀ Hang up immediately to transfer call to voicemail
CONFERENCE CALLS
ꢀ With a call on the line, press the
key (Trans/Conf)
ꢀ Dial second party (internal or external)
ꢀ Press the
key again to bring all parties together
Repeat the process to add more callers to the conference
The maximum is an 8-party conference (includes yourself)
3
PLACE YOUR PHONE IN DO-NOT-DISTURB (DND)
ꢀ Press DND to turn Do-Not-Disturb ON or OFF
(key will light when DND is ON)
DIALING 911
The 911 emergency number is designed to provide
immediate access to emergency services.
ꢀ Dial 9 1 1 or 9 9 1 1
ꢀ
Verify your location and state the nature of the emergency
REDIAL dials the last outside number (not extensions)
*APPLICATIONS
Provides primary access to phone settings.
Press the blue Applications key to access…
• Call History: Displays Caller ID info (if available) for missed or received calls,
plus dialed call info, for the last 20 events (combined total).
• Call Forwarding: Forward calls (instead of going to voicemail).
• Settings: Programming your phone. See below…
• Call Info: Information about the last received call.
*SETTINGS Allows you to make adjustments to your phone, including…
Press the blue Applications key, then press Settings to access…
• Programmable Keys: Use to assign features to available keys [next page].
• Contrast: Adjust display contrast of your phone.
• Audio Feedback: Allows volume adjustment of error beeps.
*SUPERKEY (if programmed) Appears on one of the Programmable Keys
pages, allowing access to various functions. Press the No softkey
to advance from one item to the next. Press SUPERKEY a second
time to exit the menus. Some of the more popular functions are…
• Phonebook: Displays internal directory at your location.
• Personal Keys: For programming keys, but not label text.
(Use Settings ꢀ Programmable Keys instead [next page])
• Timed Reminder: Used as an alarm clock.
• Ringer Adjust: Adjusts ring pitch & ring volume.
Phone Book
(Use volume keys to scroll through choices)
No
*Note: You will also see functions that are NOT enabled/activated on your system.
4
USING THE SETTINGS APPLICATION
ꢀ Press the blue
Applications key, then press Settings
The display updates
(yours may be slightly different than shown).
Prompts appear in the Information
(upper) portion of the screen.
Select an item below to
The Footer shows how many options
are available for that step.
Close
The example says 12 items, 1-8.
User Information
Programmable Keys
Languages
PROGRAMMING
SPEED-CALL KEYS
Text Size
Blue text reflects the display prompt.
Green text reflects a key press.
Call Notification
Brightness and Contrast
Screen Saver
ꢀ Press the blue
key, then press Settings
(unless already done above)
Applications
Audio Feedback
Settings (12 items)
1-8
ꢀ Press Programmable Keys
ꢀ Select a key to program on any page
ꢀ Assign a feature to this key (note the 6
pages of options, [some will not work])
ꢀ Press Speed Call
ꢀ Press Edit Label
Label:
Enter letters much as you would on a
cell phone. Multiple presses of a key
on the keypad will cycle through
lower-case then upper-case letters.
Pause and the letter is inserted.
(Caution: A slight pause may insert the
wrong letter. Use Backspace to correct.)
Insert a space by pressing ꢀ ꢀ .
ꢀ Press Save when done (save name)
ꢀ Press Edit Number
Backspace
Keyboard
Save
Cancel
ꢀ Use the keypad to enter .9. for an
outside line, then continue entering the
rest of the phone number
ꢀ
Cursor
ꢁ
ꢀ Press Save when done (save number)
ꢀ Press Save to save the entire entry
ꢀ Press Close if done, or begin to program another key
ꢀ Press Close again to exit the Settings menus
ꢀ Test the Speed-Call key to verify correct programming
5
Set Up Your Voice Mail Box (6510 VM System)
(Use for initial setup of a new voice mailbox only)
NOTE: ALL steps below must be completed. If any are skipped, ALL will need to be redone.
Press the V-Mail key
If not at your phone, see “Accessing…” instructions below.
If asked to “Enter your password”, enter 1 1 1 1 (initial temporary password)
A tutorial will play instructing you on setting up your mailbox.
Do NOT skip any step (even if given the option). Press # when completed with each step.
The voice mail system will:
1. Prompt you to change your Password (4-15 digits)
You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip
2. Prompt you to record your Personal Greeting
You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip
3. Prompt you to record your Busy Greeting
You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip
4. Prompt you to record your Unavailable Greeting
You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip
5. Prompt you to record your Name
You’ll hear: Press 1 to Review… 2 to Record…Any other key to skip
Press # when done recording!
Continue through the tutorial until you hear the attendant say that your mailbox is fully set up!
SAMPLE GREETING:
Hi! This is _____________ of _____________. I’m unable to take your call at the
moment. Please leave a brief message and I will return your call as soon as I can.
(Optional) Press zero if you need immediate assistance
ACCESSING VOICE MAIL MESSAGES
ACCESSING VOICE MAIL from your own phone
• Press the V-Mail key
• Enter your password
ACCESSING VOICE MAIL from a different phone
Note: Mailbox of used phone must be setup first or this will not work.
• Dial voicemail extension 5999
• When system answers, press the * key
• When asked enter your extension & password
ACCESSING VOICE MAIL when away from the office
• Call (612) 355-5 999
• When system answers press the * key
• When asked enter your extension & password
6
V O I C E M A I L M A I N M E N U
7 Play
6 Make
5 List
Play Unread and Read message(s)
Record and send message
Call a contact from your contact list
2 Availability Set availability status (next page)
8 User Options See User Options (next page)
3 Folders
Access other Message Folders
0 Transfer to 0 Transfer to the Attendant
# Dial ext #
9 eXit
Allows you to dial an extension
Exit menus
OTHER MENUS (here and next page)
7 Play a Message
Select type of message to play
Note: you will only hear the voice prompts below if you have both
read and unread messages in your inbox simultaneously
1 Unread Messages (voice prompt)
2 Read Messages (voice prompt)
3 Deleted Messages (silent option)
9 All Messages (voice prompt)
Available at any time during playback, announced by the
attendant after a message has completed playing:
7 Play Again
2 Answer
4 Give*
Repeat message just played
Answer message (internal only)
Send message to another mailbox
Keep message
5 Keep
3 Discard
# Print to fax
6 Make
Discard message (Hear “Message Moved”)
N/A
Make a new message
9 eXit
Exit to main menu
8 Unread
1 Timestamp
Mark unread and skip to next message
Plays timestamp and envelope
While message is playing:
* 1
* *
Pause
Pause for 5 seconds
Rewind Rewinds message 5 seconds
* #
Fast Forward Fast forward 5 seconds
7
2 Availability
The system responds: ‘You are (availability) and your status is _____.’
2
4
Availability
Greeting
Check your availability
Listen to current unavailable greeting
Review current greeting
Record a new greeting (or rerecord current)
Keep the current greeting
Choose a location setting
Set location to Desk
1
2
Review
Record
ANY KEY
Location
Desk
7
3
6
4
5
8
2
1
Meeting
Home
Lunch
User
Absence
Default
Set location to Meeting
Set location to Home
Set location to Lunch
Set location to User Defined
Set location to Extended Absence
Set location to Default Location
Set location to Locations Calendar
Set location to
ꢀ Calendar
9
eXit
9
eXit
Return to the Main Menu
6 Making and Sending Messages
• Enter destination mailbox number or Distribution List
(press ꢀ, followed by the list number)
• Press 1 if destination is correct or press 2 if incorrect and re-enter
• Record the message then press #
After message is recorded
9
7
3
2
6
Send Exit and send your message
Review Listen to the message you just recorded
Discard Discard the message
Append Add to your recorded message
Message Addressing Options (4 options listed next)
2 Confidential – Receiver cannot forward the message
7 Receipt – Receive notice when your message is heard
8 Urgent – Place this message first in the destination mailbox
9 Exit Message Addressing Options - Exit the options menu
8 User Options
Greetings
4
Record your greetings
Change Personal Greeting
Change Busy Greeting
Record Location Greeting
7 Personal
2 Busy
5 Location
6 Optional Custom* Record Custom Greeting(s)*
8
1 Record
Record an Optional Greeting
2 Activate Activate an Optional Greeting
4 Internal
9 eXit
Record Internal Greeting
Exit to main menu
When accessing a greeting press 1 to review, 2 to record, any other key to skip
After recording press 1 to accept, 2 to rerecord, 3 to delete, 4 to review
6
7
5
Name
Passcode
Record your name
Change your passcode (4-15 digits)
Distribution List Set up and send messages to more than
one mailbox at a time. You create a
group number and group name.
3
2
9
Fax
Additional
eXit
Set default fax number
Set additional options
Exit User Options Menu
*Optional Custom greetings require a 2-digit designation (01; 02; 03; etc.) that must
be enabled when you want to use it, and disabled when you want to turn it off,
as in a vacation greeting. Optional greetings over-ride all Personal greetings.
Notes:
9
The phone system that you have purchased offers many
benefits to individuals and businesses alike. No doubt
many of you probably know of other businesses (friends,
family, associates, and neighbors) that are:
1. Moving
4. Want new technology
2. Expanding
5. Have multiple sites to connect
3. Simply need a new phone system or voicemail system
All of these are good candidates for new phone systems.
Assuming you are satisfied with the products and services
we offer, we would enjoy the opportunity to speak with
your associates to determine if we have a solution for
their telecom needs. Eschelon Telecom, Inc. pays a
$50.00 or 1% referral fee (whichever is greater) for
referrals to whom we can provide a solution.
Please contact us with referral information you may have
including business name, telephone number, and contact
person (please let us know whether or not we can use
your name when contacting these businesses).
Integra Telecom
6160 Golden Hills Dr.
Golden Valley, MN 55416
(763) 745-8000
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