G Technology G RAID 0G00273 Hard Drive Array 0G00273 User Manual

PRODUCT MANUAL  
Professional High-Performance Dual-Drive Storage System  
g-technology.com  
Safety & General Use  
Safety Precautions ...................................... p.4  
Backup Your Data ....................................... p.5  
health  
Safety & General Use  
Safety Precautions  
G-RAID ‘s warranty may be void as a result of the failure to respect the precautions listed here. If  
you detect a problem with your drive, please contact our Technical Support department.  
If the product is returned with damage caused by improper handling, the warranty will  
be void and liability will rest with the user. Please read our Limited Warranty.  
Servicing: Your drive contains no user-serviceable parts. If it appears to be malfunctioning,  
have it inspected by a qualified Technical Support representative.  
Moisture: Place the device away from moisture or liquids. To reduce the risk of damage, do  
not expose this drive to rain or moisture. Do not use it in damp or wet conditions. Never place  
objects containing liquids on the drive as they may spill into its openings.  
Ventilation: Place the device in a vented area. The drive should never be placed near or over a  
radiator or heat source.  
Temperature: Do not expose this drive to temperatures outside the range of 5°C to 35°C (41°F  
to 95°F); or to operational humidity beyond 5-80%, non-condensing, or non-operating humidity  
beyond 10-90%, non-condensing. Avoid placing your drive near a source of heat, or exposing it  
to sunlight (even through a window), or in an environment that is too cold or humid.  
Physical Damage: Do not place heavy objects on the drive. Never use excessive force on  
your drive.  
p.4  
backup  
Safety & General Use  
Backup Your Data  
The disk drive contained in your G-RAID device is a delicate electronic instrument and  
is susceptible to damage due to excessive physical shock. Under no circumstances will  
G-Technology be held liable for the recovery or restoration of lost data. Any loss, corruption or  
destruction of data while using a G-Technology drive is the sole responsibility of the user.  
Make Two Backups  
To help prevent the loss of your data, we highly recommend that you keep TWO copies of  
your data in separate storage locations. Keep one copy on your G-Technology drive. Keep a  
second copy on your internal hard drive, another G-Technology drive, or a form of removable  
storage media.  
p.5  
About Your G-RAID  
Introduction ................................................... p.7  
What’s in the Box ....................................... p.8  
System Requirements ................................ p.9  
Overview of the Drive ............................ p.9  
intro  
About Your G-RAID  
Introduction  
Thank you for purchasing the G-RAID from G-Technology. G-RAID hard drives are a high  
speed, low-cost RAID which makes the ideal storage solutions for content creation  
professionals. With its unique industrial design and all aluminum housing, G-RAID is the de  
facto standard for many post-production facilities worldwide.  
G-RAID features USB 3.0 and FireWire 800 interfaces. It is USB 2.0 compatible and FireWire  
400 compatible with the included cables. When connected via USB 3.0, G-RAID provides  
data transfers rates up to 250 MB/second to support the most demanding professional  
content creation applications like Final Cut Pro®, Avid and Adobe Premiere®.  
A soft on/off electronic power switch on the rear panel and a quiet thermo-regulated  
‘smartfan inside round out G-RAID’s professional feature set.  
p.7  
inbox  
About Your G-RAID  
Whats in the Box  
The following items are included in the box:  
• G-RAID hard drive  
• (1) USB cable (3.0; backwards compatible with USB 2.0)  
• (2) FireWire cables (800; 800 to 400)  
• External DC Power Supply  
If any items are missing, please contact G-Technology at [email protected]  
or call (888) 426-5214.  
p.8  
overview  
About Your G-RAID  
System Requirements  
G-RAID supports the folllowing Operating Systems. The drive is set up at the factory for  
use with Mac OS® systems, and formatted as ‘HFS+ with Journaling.  
• Mac OS 10.5 or higher  
• Windows Vista or Windows 7  
NOTE: G-RAID models greater than 2TB are not supported by Windows XP or older  
32-bit operating systems. These OS’s limit maximum volume size to 2.2TB.  
Overview of the Drive  
This diagram shows the helpful features of your G-RAID. There is a Power & Activity LED  
on the front of the unit and a Heat Sink beneath it. The activity light will glow when  
power is applied via the USB or FireWire ports and it will flash brighter as data is trans-  
ferred to or from the hard drive.  
On the rear of the unit is a Kensington™ security slot, a high speed USB 3.0 port, two  
FireWire 800 ports, DC Power In and Soft-touch On/Off switch.  
p.9  
Using Your Drive on Mac  
Easy Installation for Mac ....................... p.11  
Optimize Performance ............................ p.11  
Disconnect the Drive .............................. p.12  
install  
Using Your Drive on Mac  
Easy Installation for Mac  
G-RAID attaches to your computer via a high  
speed USB 3.0 or one of two FireWire 800 ports.  
FireWire 400 connectivity is handled by a 9 to  
6 pin cable (included). Choose the connection  
appropriate for your system and connect G-RAID  
with the matching supplied cable.  
Connect the power cord to the unit and plug the  
other end into a surge protector or wall outlet.  
Press and hold the power button until the unit  
turns on. The drive will automatically mount on  
the desktop if you are running Mac OS.  
Optimize Performance  
G-RAID can be connected to any Mac or Windows machine equipped with a USB 3.0,  
USB 2.0, FireWire 800 or FireWire 400 port.  
For maximum performance, we recommend connecting G-RAID via the USB 3.0 port.  
p.11  
disconnect  
Using Your Drive on Mac  
Disconnect the Drive  
A great feature of G-RAID is its ability to connect and disconnect while your computer  
is running. To prevent failures and/or data loss, it is important to follow the steps below  
when disconnecting or ‘unmountingthe drive from your computer.  
1. Before powering down and disconnecting the drive, unmount the system  
by simply dragging the G-RAID icon to the trash located in the dock.  
Keyboard shortcut: Select the drive icon and hit Command+E.  
2. It is safe to remove the drive from your system when the drive icon is no  
longer present on your desktop.  
3. To power off G-RAID, press and hold the On/Off power button until the unit  
shuts down.  
Helpful links  
• To use G-RAID on Windows, go to Windows Use.  
• To use G-RAID on Mac and Windows together, go to Cross Platform Use.  
p.12  
Maintenance for Your Drive  
Initialize Drive for Mac .......................... p.14  
Restore the Drive Icon ........................... p.17  
Reformat with Partitions ........................ p.19  
invitialize  
Maintenance for Your Drive  
Initialize Drive for Mac  
G-RAID was factory-formatted for use or ‘initializedfor Mac OS. You can reinitialize if  
you would like to quickly erase the contents of the drive. Here are the steps.  
1. First, open the Disk Utility program. This application is located on your hard drive  
under Applications/Utilities/Disk Utility. The window below will appear. Your G-RAID  
will be displayed in the left-hand column.  
2. Select the G-RAID by clicking its drive icon in the left-side column. Information  
about the drive willl be displayed at the bottom of the window.  
3. Select the Erase tab to view the formatting options. By default, the Format pop-up  
menu is set to the Mac OS Extended (Journaled) option.  
p.14  
format  
Maintenance for Your Drive  
4. Choose the Format option that you prefer.  
• Mac OS Extended (Journaled): Use this format if you intend to use the drive for Time  
Machine or to create a separate bootable installation of OS.  
• Mac OS Extended: Use this format for best performance and media storage. To se-  
lect, click the Format pop-up and its option to Mac OS Extended.  
5. Click the Erase button in the lower right corner of the window. A dialog box will ap-  
pear asking if you want to erase the G-RAID partition.  
p.15  
Maintenance for Your Drive  
WARNING: THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE.  
6. Click on the Erase button to continue. A progress bar in the lower right corner of the  
window will show the progress of the disk’s reformatting.  
7. After the drive is reinitialized, you should automatically see the Time Machine dialog  
box.  
• Click the Use as Backup Disk button if you want to use the drive with  
Time Machine.  
• Click the Don’t Use or Decide Later button if you do not want to use  
Time Machine at this point.  
8. Quit the Disk Utility program. After reinitializing the drive, the custom icon for  
G-RAID has been erased. You can optionally restore this icon with the steps on the  
next page.  
p.16  
restore  
Maintenance for Your Drive  
Restore the Drive Icon  
If the G-RAID drive icon was erased during the reinitializing process (see the previous  
section), you can restore the icon with the following easy steps.  
NOTE: This process is not required for the operation of the G-RAID. However, it will  
make your drive’s appearance on the computer desktop look nicer and more accurate.  
1. To get the G-Technology icon package, go to www.g-technology.com/support and  
navigate to your product. There will be a link to download the icons.  
2. Once downloaded, it should automatically open the G-Technology Icons folder as  
shown below. If not, double-click the Zip file to open. Next, double-click the DMG  
file to open the G-Technology Icons package.  
3. Click to select the drive icon for G-RAID in the package window. Press Command+C  
to copy the icon. (below)  
p.17  
Maintenance for Your Drive  
4. Select the default G-RAID drive icon on your desktop and press Command+I. This  
opens its Get Info window. (below left)  
5. Select the default icon in the Get Info window. (below left)  
6. Press Command+V to paste the custom G-RAID icon into the Get Info window. (be-  
low right)  
The icon for your G-RAID has been restored and you can close the Get Info window.  
Your drive is now fully ready for use!  
p.18  
multiple  
Maintenance for Your Drive  
Reformat with Partitions  
‘Partitioninga hard drive is the process of dividing a hard drive into separate,  
discrete sections called ‘volumes. Each volume works like a separate disk. You can  
create up to 16 different partitions on a hard drive in OS X and each partition can  
be a different size and format.  
With hard drives getting bigger, it is useful to partition your hard drive so sections of its  
space can be used for different purposes. For instance, segment user data from backup  
data, set up a multi-boot environment with different Operating Systems or create a  
dedicated capture scratch disk for programs like Final Cut Pro.  
The following steps will guide you through this simple process of partitioning your  
drive. In this example, we will partition a 4TB G-RAID connected via USB 3.0. The steps will be  
identical for your drive, only the name may be different.  
1. First, open the Disk Utility program. This application is located on your hard drive un-  
der Applications/Utilities/Disk Utility. The window below will appear. Your  
G-Technology drive will be displayed in the left-hand column.  
p.19  
Maintenance for Your Drive  
2. Select the USB or FireWire icon – not the G-Technology  
drive icon – by clicking it in the left-side column.  
3. Click on the Partition button in the main window.  
4. Select the number of partitions you would like from the Volume Scheme menu.  
Below, we have selected ‘2 Partitionsto create two partitions.  
p.20  
Maintenance for Your Drive  
5. Click on the first partition in the Volume Scheme area. Your partition will be highlighted  
by a blue bounding box.  
• In the Name field, type a name for the partition.  
• From the Format menu, choose your desired disk format. If you will use your drive  
primarily on Mac OS, it is recommended to use Mac OS Extended or Mac OS Extended  
(Journaled). For info about formats, go here.  
• In the Size field, type in a size for the partition. Alternately, you can drag the bar in  
between each partition to quickly change the size.  
6. Repeat this process for each partition you have created.  
7. Click the Apply button in the lower right corner of the window. A dialog box will appear  
asking if you want to erase the G-Technology drive partition.  
WARNING: THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE.  
p.21  
Maintenance for Your Drive  
8. Click on the Partition button to continue. A progress bar in the lower right corner of  
the window will show you the progress of the disk’s reformatting.  
9. When partitioning is complete, the multiple partitions  
will be displayed in the left-hand panel of Disk Utility.  
10. Quit the Disk Utility program. After reinitializing the  
drive, the custom icon for the G-Technology drive has  
been erased. You can optionally restore this icon to each  
partition with the steps on this page.  
11. The multiple partitions of the G-Technology drive will be  
displayed on the desktop. Your drive is now setup  
with two or more partitions and ready for use.  
p.22  
Using Your Drive on Windows  
Windows Use ............................................. p.24  
Cross Platform Use .................................. p.25  
winuse  
Using Your Drive on Windows  
Windows Use  
G-RAID is set up at the factory for use with Mac OS systems. A simple initialization will  
prepare your drive for use with Windows Vista and Windows 7 systems.  
For helpful information on configuring and using your drive with Windows, please visit  
p.24  
crossplat  
Using Your Drive on Windows  
Cross Platform Use  
You can set up G-RAID for use on both Windows and Mac system by formatting the  
drive as ‘FAT32. To do this, use the Disk Utility application and format the drive to  
MS-DOS (FAT), also known as FAT32.  
1. First, open the Disk Utility program. This application is located on your hard drive  
under Applications/Utilities/Disk Utility. The window below will appear. Your  
G-RAID will be displayed in the left-hand column.  
2. Select the G-RAID by clicking on its drive icon in the left-side column.  
Information about the drive will be displayed at the bottom of the window.  
3. Select the Erase tab to view the formatting options.  
p.25  
Using Your Drive on Windows  
4. Select MS-DOS File System from the Format pop-up menu. This will format to FAT32.  
NOTE: You may need to rename the drive because FAT32 does not support more  
than 11 letters in the drive name.  
WARNING: THIS NEXT STEP WILL ERASE ALL DATA ON YOUR DRIVE.  
5. Click the Erase button in the lower right corner of the window. A dialog box will ap-  
pear asking if you want to erase the G-RAID partition.  
p.26  
Using Your Drive on Windows  
5. Click the Erase button. A progress bar in the lower right corner of the window will  
show the progress of the disk’s reformatting. Your drive will be formatted to its full  
capacity as FAT32.  
6. Quit the Disk Utility program. You are finished!  
7. After reinitializing, the custom icon for the G-RAID will be erased. No icons are avail-  
able for FAT32.  
With this format, you will be able to read/write on Windows Vista, and Windows 7 and  
on Mac OS machines.  
Limitations with FAT32  
There are some limitations when using FAT32.  
The ‘MS-DOS File Systemcannot write files over 4 GB. If you are working with files over  
MacDrive is Windows software that enables you to mount Mac formatted drives on  
your Windows computer.  
NOTE: You could format your drive on a Windows machine FAT32. However, Windows  
currently limits FAT32 partitions to only 32GB in size.  
p.27  
Support & Warranty  
Technical Support ...................................... p.29  
Limited Warranty ....................................... p.30  
Copyright ...................................................... p.32  
techsupp  
Support & Warranty  
Technical Support  
Thank you for purchasing G-RAID. If you have any comments or questions about this  
manual or the product, please let us know!  
G-Technology appreciates and values its customers, striving to give you the finest  
service and support. If you encounter any difficulties while installing or using G-RAID,  
please contact G-Technology Technical Support at g-technology.com/support  
Helpful information for support  
When contacting Technical Support, it’s best to be in front of your computer and have  
the following information available:  
• Your G-RAID serial number (on bottom of unit)  
• Operating System and version  
• Computer brand and model  
• List of other devices attached to your computer  
p.29  
warranty  
Support & Warranty  
Limited Warranty  
HGST, a Western Digital Company (“HGST”)  
Including G-Technology for External Hard Disk Drives  
What does this limited warranty cover?  
This Limited Warranty applies to new HGST products purchased from an authorized HGST  
dealer by the original purchaser for normal use and not for resale. HGST warrants that a covered  
product is free from defects in materials and workmanship, with the exceptions stated below.  
How long does limited warranty coverage last?  
This limited warranty lasts for 1 year, 2 years, 3 years or 5 years, or a fixed period from date of  
purchase, depending on when and where it was originally purchased. To determine the warran-  
ty specifically for your product, visit www.g-technology.com. A valid proof of purchase may be  
required to prove eligibility. If you do not have a valid proof of purchase, the limited warranty  
period will be measured from the date of sale from HGST to the authorized distributor.  
What does this limited warranty not cover?  
The limited warranty does not cover damage resulting from commercial use, misuse, accident,  
modification or alteration to hardware or software, tampering, unsuitable physical or operat-  
ing environment beyond product specifications, improper maintenance, or failure caused by a  
product for which HGST is not responsible.  
There is no warranty of uninterrupted or error-free operation. There is no warranty for loss of  
data—you must regularly back up the data stored on your product to a separate storage prod-  
uct. There is no warranty for product with removed or altered identification labels.  
HGST DOES NOT PROVIDE ANY OTHER WARRANTIES OF ANY KIND, INCLUDING, BUT NOT LIM-  
ITED TO, THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND FITNESS FOR  
A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OF IMPLIED  
WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU. HGST is not responsible for return-  
ing to you product which is not covered by this limited warranty.  
p.30  
Support & Warranty  
What must you do?  
If you are having trouble with a product, before seeking limited warranty service, first follow the  
troubleshooting procedures that HGST or your reseller provides.  
To obtain limited warranty service, you must first obtain a Return Materials Authorization (RMA) and  
ship-to address by contacting G-Technology at http://www.g-technology.com/support. Please follow  
the instructions found on the website. You must return the covered hard disk drive using approved  
packaging to our logistics center. You must pay any associated transportation charges, duties and in-  
surance in shipping the drive to our logistics center. You should remove all personal information from  
the product prior to its return.  
What will HGST do?  
HGST will replace the drive with a functionally equivalent replacement product, transportation pre-  
paid. HGST may replace your product with a product that was previously used, repaired and tested  
to meet HGST specifications. You receive tile to the replaced product at delivery to carrier at HGST  
shipping point. You are responsible for importation of the replaced product, if applicable. HGST will  
not return the original drive to consumers; therefore, the consumer is responsible for moving data to  
another media before returning. Data Recovery is not covered under this warranty and is not part of  
the warranty returns process. HGST warrants that the replaced products are covered for the remainder  
of the original product warranty or 90 days, whichever is greater.  
How is our liability limited?  
HGST AND ITS AFFILIATES, SUPPLIERS, DISTRIBUTORS, AND RESELLERS ARE NOT LIABLE FOR ANY OF  
THE FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES (OTHER THAN BODILY INJURY  
INCLUDING DEATH AND TANGIBLE PERSONAL PROPERTY; 2) LOSS OF, OR DAMAGE TO, YOUR DATA; OR  
3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY ECONOMIC CONSEQUENTIAL DAMAGES  
(INCLUDING LOST PROFITS OR SAVINGS), EVEN IF INFORMED OF THE POSSIBILITY. SOME JURISDIC-  
TIONS DO NOT ALLOW LIMITATION OF LIABILITY, INCIDENTAL DAMAGES, OR CONSEQUENTIAL DAM-  
AGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.  
How do local laws apply?  
THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER  
RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.  
p.31  
copyright  
Support & Warranty  
CAPACITY DEFINITION AND DISCLAIMER  
For G-Technology products 1TB or greater: “One gigabyte (GB) is equal to one billion bytes  
and one terabyte (TB) equals 1,000 GB (one trillion bytes). Accessible capacity will vary from  
the stated capacity due to formatting and partitioning of the hard drive, the computer’s oper-  
ating system, and other factors”  
For G-Technology products less than 1TB: “One gigabyte (GB) is equal to one billion bytes  
when referring to hard drive capacity. Accessible capacity will vary depending on the operat-  
ing environment and formatting.”  
Copyright  
One gigabyte (GB) is equal to one billion bytes when referring to hard drive capacity.  
Accessible capacity will vary depending on the operating environment and formatting.  
Design by G-Technology in California. G-RAID and G-Technology are trademarks of HGST, a  
Western Digital company. Apple, Mac, MacBook Pro, FireWire, Time Machine and the Mac logo  
are trademarks of Apple, Inc. Microsoft, Windows, Windows Vista and Windows XP are trade-  
marks or registered trademarks of Microsoft Corporation in the US and/or other countries.  
Other trademarks are the property of their respective owners.  
©2012 G-Technology. All rights reserved. R0 11/12  
p.32  

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