Elo Entuitive Touchmonitor
User Guide
19" LCD Kiosk Touchmonitor
1947L Series
Revision B
P/N 008581
Elo TouchSystems, Inc.
1-800-ELOTOUCH
Table of Contents
Remote OSD Buttons . . . . . . . . . . . . . . 22
OSD Menu Function . . . . . . . . . . . . . . 23
Chapter 1
Introduction
1
Precautions . . . . . . . . . . . . . . . . . . . . 1
About the Product . . . . . . . . . . . . . . . . . 1
Chapter 4
Troubleshooting
25
Solutions to Common Problems . . . . . . . . 25
Chapter 2
Installation and Setup
3
Appendix A
Unpacking Your Touchmonitor. . . . . . . . . . . 3
Product Overview . . . . . . . . . . . . . . . . . 4
Main Unit . . . . . . . . . . . . . . . . . . . . 4
Rear View . . . . . . . . . . . . . . . . . . . 4
Bottom View . . . . . . . . . . . . . . . . . . 5
Attaching the L-Brackets . . . . . . . . . . . . . 5
Panel Cut Outs . . . . . . . . . . . . . . . . . . 6
Mounting Options . . . . . . . . . . . . . . . 6
Horizontal Mount . . . . . . . . . . . . . . 7
Vertical Mount. . . . . . . . . . . . . . . . 8
Horizontal Side Mount . . . . . . . . . . . 9
Vertical Side Mount . . . . . . . . . . . . . 9
Touch Interface Connection . . . . . . . . . . . 10
Serial or USB Connection . . . . . . . . . . 10
STEP 1-Connecting the Video Cable . . . 11
STEP 2-Connecting the Serial/USB
Appendix B
Care and Handling of Your Touchmonitor. . . . 30
Appendix C
Compatible Video Modes . . . . . . . . . . . . 31
19" LCD Touchmonitor (ET1947L-XXWC-1)
Specifications . . . . . . . . . . . . . . . . . 32
IntelliTouch Touchmonitor Specifications . . 33
AccuTouch Touchmonitor Specifications. . . 35
19" LCD Touchmonitor (ET1947L-XXWA-1)
Dimensions . . . . . . . . . . . . . . . . . . 36
Front Dimensions . . . . . . . . . . . . . . 36
Rear Dimensions . . . . . . . . . . . . . . 37
Regulatory Information
Warranty
39
43
Touchscreen Cable . . . . . . . . . . . . 12
Step 3-Connecting the OSD Remote
Index
45
Cable . . . . . . . . . . . . . . . . . . . 13
STEP 4-Connecting the Power Cable. . . 14
Optimizing the LCD Display . . . . . . . . . . . 15
VESA Mount on Your Touchmonitor. . . . . . . 15
VESA Mounting Interface . . . . . . . . . . 16
Installing the Driver Software . . . . . . . . . . 17
Installing the Serial Touch Driver. . . . . . . 18
Installing the Serial Touch Driver for Windows
XP, Windows 2000, Me, 95/98 and NT 4.0 18
Installing the Serial Touch Driver for MS-DOS
and Windows 3.1 . . . . . . . . . . . . . 19
Installing the USB Touch Driver . . . . . . . 20
Installing the USB Touch Driver for Windows
XP, Windows 2000, Me and 98 . . . . . . 20
Chapter 3
Operation
21
About Touchmonitor Adjustments . . . . . . . . 21
Using the On-Screen Display (OSD) Menus . . 21
iii
Copyright © 2004 Elo TouchSystems Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system,
or translated into any language or computer language, in any form or by any means, including, but not
limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written
permission of Elo TouchSystems.
Disclaimer
The information in this document is subject to change without notice. Elo TouchSystems makes no
representations or warranties with respect to the contents hereof, and specifically disclaims any
implied warranties of merchantability or fitness for a particular purpose. Elo TouchSystems reserves
the right to revise this publication and to make changes from time to time in the content hereof
without obligation of Elo TouchSystems to notify any person of such revisions or changes.
Trademark Acknowledgments
IntelliTouch, SecureTouch, AccuTouch, Entuitive, and MonitorMouse are trademarks of Elo
TouchSystems, Inc.
Other product names mentioned herein may be trademarks or registered trademarks of their
respective companies. Elo TouchSystems claims no interest in trademarks other than its own.
iii
C H A P T E R
1
CHAPTER 1
INTRODUCTION
Congratulations on your purchase of an Elo TouchSystems Entuitive
touchmonitor. Your new touchmonitor combines the reliable performance of
Elo’s touch technology with the latest advances in LCD display design. This
combination of features creates a natural flow of information between a user
and your touchmonitor.
Precautions
Follow all warnings, precautions and maintenance as recommended in this
user’s manual to maximize the life of your unit. See Appendix B for more
information on touchmonitor safety.
About the Product
Your LCD Kiosk Touchmonitor is a 19" SXGA TFT color display with the
following features:
• Direct analog RGB or Digital input
• 19.0" diagonal screen size
• 16.7 million displayable colors
• 1280 x 1024 resolution
• SXGA/ XGA/ SVGA/ VGA/VESA/ Mac compatible
• 30kHz~80 horizontal scan
• 56~75Hz refresh rate
1-1
• Auto adjustment capability
• High quality full screen re-scaling
• Multilingual OSD menus in 11 languages: English, Spanish, German,
French, Italian, Swedish, Finnish, Danish, Dutch, Portuguese, and Japanese
• Serial or USB touch interface (USB requires Windows 98, 2000, Me and
XP.)
• Patented touch technology of Elo TouchSystems
• VESA DDC 1/2B data communication
• VESA DPMS power saving
• Cable management device
• VESA flat panel monitor physical mounting interface (Both of 75 & 100mm)
For full Product Specifications refer to Appendix C.
1-2 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
C H A P T E R
2
CHAPTER 2
INSTALLATION AND SETUP
This chapter discusses how to install your LCD touchmonitor and how to install
Elo TouchSystems driver software.
Unpacking Your Touchmonitor
Check that the following 10 items are present and in good condition:
OR
USB touchscreen Serial touchscreen
cable
cable
LCD Display
Quick Install Guide
DVI-D video cable
OSD Remote
Video cable
CD
Software
European monitor
power cable
User Guide-on CD,
Quick Install Guide
and software CD
Monitor power cable
(US/Canada)
Adapter
Use only an AD-4515L power adapter with this product.
2-3
Product Overview
Main Unit
Rear View
2-4 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
Bottom View
See Detail A
remote
OSD
touch
connector
serial/USB
power
button
connector
video
analog
monitor power/
video
power
connector
connector
touch status
DVI-D
LED indicators
connector
Detail A
Use only an AD-4515L power adapter
with this product.
Attaching the L-Brackets
NOTE: You will need a screwdriver to attach the L-brackets.
Your kiosk touchmonitor comes with two mounting brackets (L-brackets)
included in the accessory kit. There are four ways to mount your touchmonitor;
horizontal, vertical, horizontal side mount, and vertical side mount. Please refer
to “VESA Mount on Your Touchmonitor” on page 2-15 for VESA mounting
information.
L bracket
2-5
Panel Cut Outs
Mounting Options
The following applies to all mounting options:
1 All drawing centers are the center of the viewable area.
2 LCD panel cutout dimensions in the horizontal mount option applies to the
vertical mount option.
3 If the kiosk material is wood:
1 Ø4.5 holes through for M4 screws with nuts.
2 If there are no through holes then screws for wood Ø4.
4 If the kiosk material is sheet metal, use concealed head threaded studs M4
with nuts.
NOTE: Dimensions are for non-touch, AccuTouch and IntelliTouch only. For SecureTouch add
4mm to each dimension.
2-6 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
Horizontal Mount
TOP
HORIZONTAL MOUNT
2-7
Vertical Mount
TOP
VERTICAL MOUNT
2-8 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
Horizontal Side Mount
HORIZONTAL SIDE MOUNT
Vertical Side Mount
VERTICAL SIDE MOUNT
2-9
Touch Interface Connection
Your touchmonitor comes with one of the following touchscreen connector
cables: Serial (RS-232) cable or USB cable. (For Windows 98, 2000, Me and
XP systems only.)
To set up this display, please refer to the following figures and procedures:
Serial or USB Connection
The following illustrations guide you step by step in connecting your
touchmonitor using a serial cable connection.
CAUTION Before connecting the cables to your touchmonitor and PC, be sure that the computer
and the touchmonitor are turned off.
remote
OSD
touch
connector
serial/USB
power
button
connector
video
analog
monitor power/
touch status
LED indicators
video
power
connector
connector
DVI-D
connector
connections on underside
Use only an AD-4515L power adapter
with this product.
2-10 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
STEP 1-Connecting the Video Cable
Connections on underside
Female 15-pin
video
connector
Video
cable
Video
port
• Connect the 15-pin video cable (the ferrite bead end) or 24-pin DVI cable to
the video port on your PC.
• Connect the other end of the video cable to the video connector on your
touchmonitor.
• Secure the cable to your touchmonitor and PC by turning the screws on the
connector clockwise.
2-11
STEP 2-Connecting the Serial/USB Touchscreen Cable
Connections on underside
Serial/USB
touchscreen
connector
video cable
Serial
touchscreen
cable
• Connect the female end of the serial (RS-232) or USB cable to the
touchscreen port on the back of your PC.
• Connect the male end of the cable to the serial or USB touchscreen connector
on your touchmonitor.
• Secure the cable to your touchmonitor and PC by turning the screws on the
connector.
• Route the cable through the cable management clip.
2-12 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
Step 3-Connecting the OSD Remote Cable
Connections on underside
OSD
Remote
Port
AUTO/SEL DOWN UP MENU
Video
port
Video
cable
Ferrite bead
• Connect the 6-pin remote OSD DIN cable to the black remote OSD port of
the monitor.
2-13
STEP 4-Connecting the Power Cable
Connections on underside
Touch Status LED
(IntelliTouch-Serial only)
Power connector
Power Status LED
Video cable
Power cable
Brick power supply
Depending on where you live, you will use either the European or US/Canadian
power cable.
• Connect the female end of the power cable to the power port on the
touchmonitor.
• Use only an AD-4515L power adapter with this product.
NOTE: To protect your equipment against risk of damage from electrical surges in the power
line, plug the touchmonitor’s power cord into a surge protector, and then connect the
surge protector to a grounded AC electrical outlet.
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Optimizing the LCD Display
To ensure the LCD display works well with your computer, configure the
display mode of your graphic card to make it less than or equal to 1024 x 768
resolution, and make sure the timing of the display mode is compatible with the
LCD display. Refer to Appendix A for more information about resolution.
Compatible video modes for your touchmonitor are listed in Appendix C.
VESA Mount on Your Touchmonitor
Your touchmonitor conforms to the VESA Flat Panel Monitor Physical
Mounting Interface (FPMPMI™) Standard which defines a physical mounting
interface for flat panel monitors, and corresponding standards for flat panel
monitor mounting devices, such as wall and table arms. The VESA mounting
interface is located on the back of your touchmonitor and is shipped
pre-connected to the base.
To use the VESA mount, unscrew the rear U bracket, then mount to either
75mm or 100mm VESA mount. Use M4x.7 machine screws. Do not penetrate
the screw into the monitor more than 10mm.
100
75
8x threaded M4 x 0.7,
7mm deep,
135.3
147.8
75
100
NOTE: The above drawing displays the VESA mounting interface after the removal of the
mounting cover and base.
2-15
VESA Mounting Interface
Your monitor has standard VESA mounting holes on the rear of the unit. The
holes are spaced at 75mm and 100mm standard.
The following companies provide VESA mounting devices compatible with
your touchmonitor:
Ergotron
Innovative Office Products
800-524-2744
800-888-8458
651-681-7600
610-253-9554
GCX
MRI
800-228-2555
707-773-1100
800-688-2414
2-16 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
Installing the Driver Software
Elo TouchSystems provides driver software that allows your touchmonitor to
work with your computer. Drivers are located on the enclosed CD-ROM for the
following operating systems:
• Windows XP
• Windows 2000
• Windows Me
• Windows 98
• Windows 95
• Windows NT 4.0
Additional drivers and driver information for other operating systems (including
MS DOS, Windows 3.x, OS/2, Macintosh and Linux) are available on the Elo
Your Elo touchmonitor is plug-and-play compliant. Information on the video
capabilities of your touchmonitor is sent to your video display adapter when
Windows starts. If Windows detects your touchmonitor, follow the instructions
on the screen to install a generic plug-and-play monitor.
Refer to the appropriate following section for driver installation instructions.
2-17
Installing the Serial Touch Driver
Installing the Serial Touch Driver for Windows XP, Windows
2000, Me, 95/98 and NT 4.0
NOTE: For Windows 2000 and NT 4.0 you must have administrator access rights to install the
driver.
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
2 If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.
3 Follow the directions on the screen to complete the driver setup for your
version of Windows.
4 If the AutoStart feature is not active:
5 Click Start > Run.
6 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
7 Click Open, then OK to run EloCd.exe.
8 Follow the directions on the screen to complete the driver setup for your
version of Windows.
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Installing the Serial Touch Driver for MS-DOS and
Windows 3.1
You must have a DOS mouse driver (MOUSE.COM) installed for your mouse
if you wish to continue using your mouse along with your touchmonitor in
DOS.
To install Windows 3.x and MS-DOS from Windows 95/98, follow the
directions below:
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
2 From DOS, type d:\EloDos_W31 to change to the correct directory on the
CD-ROM (your CD-ROM drive may be mapped to a different drive letter).
3 Type install and press Enter to start the installation.
4 Align the touchscreen.
You must have already completed Steps 1 and 2 before proceeding. Refer to
Chapter 2 of the Elo DOS and Windows Driver Guide as necessary for
additional installation information.
To run the INSTALL program:
1 Type INSTALL at the DOS prompt in the directory containing the driver
install files.
2 INSTALL asks you to select the software to install. Then choose
d:\EloDos_W31 from the displayed list.
3 INSTALL also asks you for the paths to use during installation, or you may
use its defaults. INSTALL creates directories as necessary, and warns you if
they exist.
If you are updating your software, you may wish to specify the paths containing
the earlier versions, and overwrite the obsolete files. All executable programs
are upward compatible. For a list of differences from each previous version of
the drivers, be sure to select "Differences from Previous Versions" during the
installation process.
INSTALL updates your AUTOEXEC.BAT file with the drivers you select.
INSTALL makes a copy of your original AUTOEXEC.BAT file, called
AUTOEXEC.OLD. If you already have Elo driver commands in your
AUTOEXEC.BAT file, they will be commented out.
When INSTALL is finished, it leaves a file called GO.BAT in the subdirectory
you specified. GO loads the touchscreen driver, runs the calibration program
ELOCALIB, and gives you some final instructions.
If you are using Windows 3.1, you will also calibrate the touchscreen within
Windows 3.1 with the Touchscreen Control Panel.
2-19
Installing the USB Touch Driver
Installing the USB Touch Driver for Windows XP,
Windows 2000, Me and 98
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If Windows 98, Windows Me or Windows 2000 starts the Add New
Hardware Wizard:
2 Choose Next. Select “Search for the best driver for your device
(Recommended)” and choose Next.
3 When a list of search locations is displayed, place a checkmark on “Specify a
location” and use Browse to select the \EloUSB directory on the Elo
CD-ROM.
4 Choose Next. Once the Elo TouchSystems USB touchscreen driver has been
detected, choose Next again.
5 You will see several files being copied. Insert your Windows 98 CD if
prompted. Choose Finish.
If Windows 98, Windows Me or Windows 2000 does not start the Add New
Hardware Wizard:
NOTE: For Windows 2000 you must have administrator access rights to install the driver.
1 Insert the Elo CD-ROM in your computer’s CD-ROM drive.
If the AutoStart feature for your CD-ROM drive is active, the system
automatically detects the CD and starts the setup program.
2 Follow the directions on the screen to complete the driver setup for your
version of Windows.
If the AutoStart feature is not active:
1 Click Start > Run.
2 Click the Browse button to locate the EloCd.exe program on the CD-ROM.
3 Click Open, then OK to run EloCd.exe.
4 Follow the directions on the screen to complete the driver setup for your
version of Windows.
2-20 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
C H A P T E R
3
CHAPTER 3
OPERATION
About Touchmonitor Adjustments
Your touchmonitor will unlikely require adjustment. Variations in video output
and application may require adjustments to your touchmonitor to optimize the
quality of the display.
For best performance, your touchmonitor should be operating in native
resolution, that is 1280 x 1024 at 60-75 Hz. Use the Display control panel in
Windows to choose 1280 x 1024 resolution.
Operating in other resolutions will degrade video performance. For further
information, please refer to Appendix A.
All adjustments you make to the controls are automatically memorized. This
feature saves you from having to reset your choices every time you unplug or
power your touchmonitor off and on. If there is a power failure your
touchmonitor settings will not default to the factory specifications.
Using the On-Screen Display (OSD) Menus
All adjustments are made by using the on-screen display (OSD) menus. All
menu items can be selected by using the buttons on the Remote OSD key.
NOTE: OSD menu default is enabled.
3-21
Remote OSD Buttons
AUTO/SEL DOWN UP MENU
AUTO/SEL DOWN UP MENU
3
4
Control
Function
MENU
Menu
Display/Exits the OSD menus.
1
2
1. Adjust brightness of the OSD.
2. Increase value of adjustment items
3. Select item clockwise.
Brightness/
Plus/Clockwise
Up
Down
Volume/Down
Toggle
1. Decreases the value of the adjustment items
2. Select item counter-clockwise.
3
1. Select- To select the adjustment items from the
OSD menus.
2. Auto- To activate the “Auto Adjustment”
function to obtain an optimum image.
AUTO/SEL
Enter Select item
4
5
Power Switch
Enable/Disable
Switches the power to your touchmonitor on/off.
1. Press the Menu and Up buttons at the same
time and hold for two seconds to enable/disable
the OSD functions. The OSD menu default is
enabled.
2. Press the Menu and Up buttons at the same
time and hold for two seconds to enable/disable
the Power Lock function.
3-22 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
OSD Menu Function
1280 x 1024
V: 60.0
H: 64.0
ETC
??
Function
Symbol
Process
Brightness
Controls the picture brightness.
Controls the picture contrast.
Contrast
Color Control
In this menu you can select one of the default color temperatures
(5500˚K, 6500˚K, 9300˚K). Press the OSD button Up or Down or set
color values, individually using the "USER" option. To define the
color values individually, select the "USER" option.You can switch
between the setting options for R/G/B (red, green and blue foreground)
using the OSD direction button. Select and specify the desired value
by using the OSD button.
Position
Controls the horizontal and vertical position.
Controls the horizontal image size.
Clock Phase
Controls the vertical and horizontal fine tuning.
ETC
??
Misc
Selection of the OSD menu language: English, Spanish, German,
French, Italian, Swedish, Finish, Danish, Dutch, Portuguese, and
Japanese.
Language
Recall defaults
Auto Adjust
Recall factory settings of the image parameters.
Automatically selects the optional settings for image parameters
(brightness, contrast, image position, phase, etc.).
Selects the connection for the display: DSUB Analog.
Input Select
3-23
3-24 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
C H A P T E R
4
CHAPTER 4
TROUBLESHOOTING
If you are experiencing trouble with your touchmonitor, refer to the following
table. If the problem persists, please contact your local dealer or our service
center.
Solutions to Common Problems
Problem
Suggestion(s)
No image appears on screen.
Check that all the I/O and power connectors are properly
connected as described in Chapter 2.
Make sure the pins of the connectors are not crooked or
broken.
Test power supply by trying different cables, a different
wall outlet or plug another appliance into the outlet.
Make certain the video cable is properly connected and that
it is not damaged. Check for bent pins on the cable
connectors.
Ensure that your computer and video card are properly
configured. (Consult video card documentation.)
“Out of Range” display
Check to see if the resolution of your computer is higher
than that of the LCD display.
Reconfigure the resolution of your computer to make it less
than or equal to 1280 x 1024. See Appendix A for more
information on resolution.
4-25
Image has vertical flickering line bars.
Use “PHASE” to make an adjustment.
Check and reconfigure the display mode of the vertical
refresh rate of your graphic card to make it compatible with
the LCD display.
Image is unstable and flickering
Image is scrolling
Use “CLOCK” to make an adjustment.
Make sure the VGA signal cable (or adapter) is well
connected.
Check and reconfigure the display mode of the vertical
refresh rate of your graphic card to make it compatible with
the LCD display.
Touch doesn’t work
Make sure cable is securely attached at both ends.
4-26 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
A P P E N D I X
A
CHAPTE
R
4
NATIVE RESOLUTION
The native resolution of a monitor is the resolution level at which the LCD
panel is designed to perform best. For the Elo LCD touchmonitor, the native
resolution is 1280 x 1024 for the SXGA-19 inch size. In almost all cases, screen
images look best when viewed at their native resolution. You can lower the
resolution setting of a monitor but not increase it.
The native resolution of an LCD is the actual number of pixels horizontally in
the LCD by the number of pixels vertically in the LCD. LCD resolution is
usually represented by the following symbols:
640x480
VGA
800x600
SVGA
XGA
1024x768
1280x1024
1600x1200
SXGA
UXGA
A-27
As an example, a SVGA resolution LCD panel has 800 pixels horizontally by
600 pixels vertically. Input video is also represented by the same terms. XGA
input video has a format of 1024 pixels horizontally by 768 pixels vertically.
When the input pixels contained in the video input format match the native
resolution of the panel, there is a one to one correspondence of mapping of input
video pixels to LCD pixels. As an example, the pixel in column 45 and row 26
of the input video is in column 45 and row 26 of the LCD. For the case when
the input video is at a lower resolution than the native resolution of the LCD, the
direct correspondence between the video pixels and the LCD pixels is lost. The
LCD controller can compute the correspondence between video pixels and LCD
pixels using algorithms contained on its controller. The accuracy of the
algorithms determines the fidelity of conversion of video pixels to LCD pixels.
Poor fidelity conversion can result in artifacts in the LCD displayed image such
as varying width characters.
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A P P E N D I X
B
CHAPTER 4
TOUCHMONITOR SAFETY
This manual contains information that is important for the proper setup and
maintenance of your touchmonitor. Before setting up and powering on your new
touchmonitor, read through this manual, especially Chapter 2 (Installation), and
Chapter 3 (Operation).
1 To reduce the risk of electric shock, follow all safety notices and never open
the touchmonitor case.
2 Turn off the product before cleaning
3 Your new touchmonitor is equipped with a 3-wire, grounding power cord.
The power cord plug will only fit into a grounded outlet. Do not attempt to fit
the plug into an outlet that has not been configured for this purpose. Do not
use a damaged power cord. Use only the power cord that comes with your
Elo TouchSystems Touchmonitor. Use of an unauthorized power cord may
invalidate your warranty.
4 The slots located on the sides and top of the touchmonitor case are for
ventilation. Do not block or insert anything inside the ventilation slots.
5 It is important that your touchmonitor remains dry. Do not pour liquid into or
onto your touchmonitor. If your touchmonitor becomes wet do not attempt to
repair it yourself.
B-29
Care and Handling of Your Touchmonitor
The following tips will help keep your Elo Entuitive touchmonitor functioning
at the optimal level.
• To avoid risk of electric shock, do not disassemble the brick supply or
display unit cabinet. The unit is not user serviceable. Remember to unplug
the display unit from the power outlet before cleaning.
• Do not use alcohol (methyl, ethyl or isopropyl) or any strong dissolvent. Do
not use thinner or benzene, abrasive cleaners or compressed air.
• To clean the display unit cabinet, use a cloth lightly dampened with a mild
detergent.
• Avoid getting liquids inside your touchmonitor. If liquid does get inside,
have a qualified service technician check it before you power it on again.
• Do not wipe the screen with a cloth or sponge that could scratch the surface.
• To clean the touchscreen, use window or glass cleaner. Put the cleaner on the
rag and wipe the touchscreen. Never apply the cleaner directly on the
touchscreen
B-30 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
A P P E N D I X
C
CHAPTER 4
TECHNICAL SPECIFICATIONS
Compatible Video Modes
Your Elo Entuitive touchmonitor is compatible with the following standard
video modes:
Mode
Resolution
H. Frequency (kHz)
V. Frequency (Hz)
VGA
720 x 400
640 x 480
640 x 480
640 x 480
640 x 480
800 x 600
800 x 600
800 x 600
800 x 600
832 x 624
1024 x 768
1024 x 768
1024 x 768
1280 x 1024
1280 x 1024
1152 x 864
1280 x 960
31,470
31,470
35,000
37,860
37,500
35,160
37,880
46,880
48,080
49,720
48,360
56,480
60,020
64,000
80,000
67,500
60,000
70
60
66
72
75
56
60
75
72
75
60
70
75
60
75
75
60
VGA
MAC
VESA
VESA
VESA
VESA
VESA
VESA
MAC
VESA
VESA
VESA
SXGA
SXGA
SXGA
SXGA
C-31
19" LCD Touchmonitor (ET1947L-XXWC-1) Specifications
19.0" diagonal
Active matrix, TFT LCD
Display Type
Horizontal: 14.8" (376mm)
Vertical: 11.9" (301mm)
Useful Screen
Area
Width: 17.1" (434mm)
Height: 14.2" (361mm)
Depth: 2.16" (54.7mm)
Monitor
Dimensions
1280 x 1024 at 75Hz
Optimal (native)
Resolution
1152 x864 at 60, 70, or 75 Hz
1024 x 768 at 60, 65, or 75 Hz
832 x 624 at 75 Hz
Other supported
resolutions
800 x 600 at 56, 60, 72, or 75Hz
720 x 400 at 70 Hz
640 x 480 at 60, 72, or 75 Hz
16.7 million with dithering
Colors
2
300 cd/m
Brightness LCD
panel
2
276 cd/m typical
Brightness LCD
panel with
touchscreen
Tr: 15 msec (typical)
Tr: 10 msec (typical)
Response Time
Horizontal (left/right): 85 or 170° total (typical) at CR=10
Vertical (up/down): 85 or 170° total (typical) at CR=10
Viewing Angle
700:1 typical
Contrast Ratio
Analog (no proprietary video
card needed); Digital Video Input
Input Video
Format
DVI-D or mini D-Sub 15-pin
Input Video
Signal Connector
Horizontal: 31-80 kHz
Vertical: 56-75 Hz
Input Frequency
External power supply, 100-240 VAC, 50-60 Hz
Monitor input voltage: 12 V
Current: 4.2 A max.
Power Supply
Use ONLY an AD-4515 power adapter with this product.
40 W max.
Power
Dissipation
Operating: 0-45°
Storage: -20°C to 60°C
Temperature
C-32 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
Operating: 20-80%
Storage: 5-95%
non condensing
Humidity
Actual: 20 lb. (9.1 kg)
Shipping: 29 lb. (13.2 kg)
Weight
Serial, USB
Touch Interface
Anti-glare
Surface
Treatment
UL/cUL, FCC, IC, CE, TÜV-GS,
VCCI, C-Tick
Agency
Approvals
100 or 75 mm VESA mounting
Rear mount through bezel or with brackets; panel mount option
User controls:
Other Features
• Remote (1.8mm cable) OSD: Auto/Sel, up, down
• OSD: contrast, brightness, H/V position, color, temperature, clock, phase,
language
IntelliTouch Touchmonitor Specifications
Mechanical
Standard deviation of error is less than 0.080 in. (2.03 mm).
Equates to less than 1%.
Positional Accuracy
2
2
More than 100,000 touchpoints/in (15,500 touchpoints/cm ).
Touchpoint Density
Typically less than 3 ounces (85 grams).
Touch Activation Force
Surface Durability
Surface durability is that of glass, Mohs’ hardness rating of 7.
No known wear-out mechanism, as there are no layers, coatings,
or moving parts. IntelliTouch technology has been operationally
tested to more than 50 million touches in one location without
failure, using a stylus similar to a finger.
Expected Life Performance
Unit is sealed to protect against splashed liquids, dirt, and dust.
Sealing
Optical
90%
Light Transmission
(per ASTM D1003)
All measurements made using USAF 1951 Resolution Chart,
under 30X magnification, with test unit located approximately
1.5 in (38 mm) from surface of resolution chart.
Clear surface: Excellent, with no noticeable degradation.
Antiglare surface: 6:1 minimum.
Visual Resolution
Antiglare surface: Curved: 60 20 gloss units or 75 15 gloss
units.
Gloss (per ASTM
D2457
using a 60-degree gloss meter)
C-33
Environmental
The active area of the touchscreen is resistant to all chemicals
that do not affect glass, such as:
Chemical Resistance
Acetone
Toluene
Methyl ethyl ketone
Isopropyl alcohol
Methyl alcohol
Ethyl acetate
Ammonia-based glass cleaners
Gasoline
Kerosene
Vinegar
Meets Level 4 (15 kV air/8 kV contact discharges).
Electrostatic Protection
(per EN 61 000-4-2, 1995)
C-34 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
AccuTouch Touchmonitor Specifications
Mechanical
Top: Polyester with outside hard-surface coating with clear or
antiglare finish.
Construction
Inside: Transparent conductive coating.
Bottom: Glass substrate with uniform resistive coating. Top and
bottom layers separated by Elo-patented separator dots.
Standard deviation of error is less than 0.080 in. (2.03 mm). This
equates to less than 1%.
Positional Accuracy
More than 100,000 touchpoints/in² (15,500 touchpoints/cm²).
Typically less than 4 ounces (113 grams).
Touchpoint Density
Touch Activation Force
Surface Durability
Meets Taber Abrasion Test (ASTM D1044), CS-10F wheel, 500 g.
Meets pencil hardness 3H.
AccuTouch technology has been operationally tested to greater than
35 million touches in one location without failure, using a stylus
similar to a finger.
Expected Life
Performance
Optical
Typically 75% at 550-nm wavelength (visible light spectrum).
Light Transmission
(per ASTM D1003)
All measurements made using USAF 1951 Resolution Chart, under
30 X magnification, with test unit located approximately 1.5 in. (38
mm) from surface of resolution chart.
Visual Resolution
Antiglare surface: 6:1 minimum.
Antiglare surface: Less than 15%.
Haze (per ASTM D1003)
Gloss (per ASTM D2457)
Antiglare surface: 90 20 gloss units tested on a hard-coated front
surface.
C-35
19"
LCD Touchmonitor (ET1947L-XXWA-1) Dimensions
Front Dimensions
.
1.6
Detail Centering Lip
Scale 2.000
See Detail Centering Lip
434.1
308.6
360.6
301
(viewable area)
54.7
376
(viewable area)
*Noted dimensions are for non-touch,
AccuTouch, and IntelliTouch only.
For SecureTouch add 4mm to dimensions.
C-36 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
Rear Dimensions
100
75
8X Threaded M4 x 0.7
7mm deep
135.3
147.8
75
100
383.8
C-37
C-38 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
CHAPTER 4
REGULATORY INFORMATION
I. Electrical Safety Information:
A) Compliance is required with respect to the voltage, frequency, and current
requirements indicated on the manufacturer’s label. Connection to a different
power source than those specified herein will likely result in improper operation,
damage to the equipment or pose a fire hazard if the limitations are not followed.
B) There are no operator serviceable parts inside this equipment. There are hazard-
ous voltages generated by this equipment which constitute a safety hazard. Service
should be provided only by a qualified service technician.
C) This equipment is provided with a detachable power cord which has an integral
safety ground wire intended for connection to a grounded safety outlet.
1) Do not substitute the cord with other than the provided approved type.
Under no circumstances use an adapter plug to connect to a 2-wire outlet as
this will defeat the continuity of the grounding wire.
2) The equipment requires the use of the ground wire as a part of the safety
certification, modification or misuse can provide a shock hazard that can
result in serious injury or death.
3) Contact a qualified electrician or the manufacturer if there are questions
about the installation prior to connecting the equipment to mains power.
II. Emissions and Immunity Information
A) Notice to Users in the United States: This equipment has been tested and found
to comply with the limits for a Class B digital device, pursuant to Part 15 of FCC
Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can
radiate radio frequency energy, and if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications.
B) Notice to Users in Canada: This equipment complies with the Class B limits for
radio noise emissions from digital apparatus as established by the Radio Interfer-
ence Regulations of Industrie Canada.
C) Notice to Users in the European Union: Use only the provided power cords and
interconnecting cabling provided with the equipment. Substitution of provided
cords and cabling may compromise electrical safety or CE Mark Certification for
emissions or immunity as required by the following standards:
39
This Information Technology Equipment (ITE) is required to have a CE Mark
on the manufacturer’s label which means that the equipment has been tested
to the following Directives and Standards:
This equipment has been tested to the requirements for the CE Mark as
required by EMC Directive 89/336/EEC indicated in European Standard EN
55 022 Class B and the Low Voltage Directive 73/23/EEC as indicated in
European Standard EN 60 950.
D) General Information to all Users: This equipment generates, uses and can radi-
ate radio frequency energy. If not installed and used according to this manual the
equipment may cause interference with radio and television communications.
There is, however, no guarantee that interference will not occur in any particular
installation due to site-specific factors.
1) In order to meet emission and immunity requirements, the user must
observe the following:
a) Use only the provided I/O cables to connect this digital device with
any computer.
b) To ensure compliance, use only the provided manufacturer’s approved
line cord.
c) The user is cautioned that changes or modifications to the equipment
not expressly approved by the party responsible for compliance could
void the user’s authority to operate the equipment.
2) If this equipment appears to cause interference with radio or television
reception, or any other device:
a) Verify as an emission source by turning the equipment off and on.
b) If you determine that this equipment is causing the interference, try to
correct the interference by using one or more of the following measures:
i) Move the digital device away from the affected receiver.
ii) Reposition (turn) the digital device with respect to the affected
receiver.
iii) Reorient the affected receiver’s antenna.
iv) Plug the digital device into a different AC outlet so the digital
device and the receiver are on different branch circuits.
v) Disconnect and remove any I/O cables that the digital device
does not use. (Unterminated I/O cables are a potential source of
high RF emission levels.)
vi) Plug the digital device into only a grounded outlet receptacle.
Do not use AC adapter plugs. (Removing or cutting the line cord
ground may increase RF emission levels and may also present a
lethal shock hazard to the user.)
If you need additional help, consult your dealer, manufacturer, or an experi-
enced radio or television technician.
40 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
N10051
41
42 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
CHAPTER 4
WARRANTY
Except as otherwise stated herein or in an order acknowledgment delivered to
Buyer, Seller warrants to Buyer that the Product shall be free of defects in
materials and workmanship. The warranty for the touchmonitors and
components of the product is 3 years.
Seller makes no warranty regarding the model life of components. Seller’s
suppliers may at any time and from time to time make changes in the
components delivered as Products or components.
Buyer shall notify Seller in writing promptly (and in no case later than thirty
(30) days after discovery) of the failure of any Product to conform to the
warranty set forth above; shall describe in commercially reasonable detail in
such notice the symptoms associated with such failure; and shall provide to
Seller the opportunity to inspect such Products as installed, if possible. The
notice must be received by Seller during the Warranty Period for such product,
unless otherwise directed in writing by the Seller. Within thirty (30) days after
submitting such notice, Buyer shall package the allegedly defective Product in
its original shipping carton(s) or a functional equivalent and shall ship to Seller
at Buyer’s expense and risk.
Within a reasonable time after receipt of the allegedly defective Product and
verification by Seller that the Product fails to meet the warranty set forth above,
Seller shall correct such failure by, at Seller’s options, either (i) modifying or
repairing the Product or (ii) replacing the Product. Such modification, repair, or
replacement and the return shipment of the Product with minimum insurance to
Buyer shall be at Seller’s expense. Buyer shall bear the risk of loss or damage in
transit, and may insure the Product. Buyer shall reimburse Seller for
transportation cost incurred for Product returned but not found by Seller to be
defective. Modification or repair, of Products may, at Seller’s option, take place
either at Seller’s facilities or at Buyer’s premises. If Seller is unable to modify,
repair, or replace a Product to conform to the warranty set forth above, then
Seller shall, at Seller’s option, either refund to Buyer or credit to Buyer’s
account the purchase price of the Product less depreciation calculated on a
straight-line basis over Seller’s stated Warranty Period.
43
THESE REMEDIES SHALL BE THE BUYER’S EXCLUSIVE REMEDIES
FOR BREACH OF WARRANTY. EXCEPT FOR THE EXPRESS
WARRANTY SET FORTH ABOVE, SELLER GRANTS NO OTHER
WARRANTIES, EXPRESS OR IMPLIED BY STATUTE OR OTHERWISE,
REGARDING THE PRODUCTS, THEIR FITNESS FOR ANY PURPOSE,
THEIR QUALITY, THEIR MERCHANTABILITY, THEIR
NONINFRINGEMENT, OR OTHERWISE. NO EMPLOYEE OF SELLER
OR ANY OTHER PARTY IS AUTHORIZED TO MAKE ANY WARRANTY
FOR THE GOODS OTHER THAN THE WARRANTY SET FORTH
HEREIN. SELLER’S LIABILITY UNDER THE WARRANTY SHALL BE
LIMITED TO A REFUND OF THE PURCHASE PRICE OF THE PRODUCT.
IN NO EVENT SHALL SELLER BE LIABLE FOR THE COST OF
PROCUREMENT OR INSTALLATION OF SUBSTITUTE GOODS BY
BUYER OR FOR ANY SPECIAL, CONSEQUENTIAL, INDIRECT, OR
INCIDENTAL DAMAGES.
Buyer assumes the risk and agrees to indemnify Seller against and hold Seller
harmless from all liability relating to (i) assessing the suitability for Buyer’s
intended use of the Products and of any system design or drawing and (ii)
determining the compliance of Buyer’s use of the Products with applicable
laws, regulations, codes, and standards. Buyer retains and accepts full
responsibility for all warranty and other claims relating to or arising from
Buyer’s products, which include or incorporate Products or components
manufactured or supplied by Seller. Buyer is solely responsible for any and all
representations and warranties regarding the Products made or authorized by
Buyer. Buyer will indemnify Seller and hold Seller harmless from any liability,
claims, loss, cost, or expenses (including reasonable attorney’s fees) attributable
to Buyer’s products or representations or warranties concerning same.
44 E l o E n t u i t i v e T o u c h m o n i t o r U s e r G u i d e
INDEX
Numerics
H
19" LCD Touchmonitor (ET1947L-XXWA-1)
Dimensions, 36
Haze, AccuTouch, 35
Horizontal Mount, 7
Horizontal Side Mount, 9
Humidity, 33
19" LCD Touchmonitor (ET1947L-XXWC-1)
Specifications, 32
A
I
About the Product, 1
Image problem, 25
About Touchmonitor Adjustments, 21
AccuTouch Touchmonitor Specifications, 35
Agency Approvals, 33
Image, scrolling, 26
Image, unstable, 26
Image, vertical flickering, 26
Attaching the L-Brackets, 5
Input Frequency, 32
Input Video Format, 32
Input Video Signal Connector, 32
Installation and Setup, 3
Installing the Driver Software, 17
Installing the Serial Touch Driver, 18
Installing the Serial Touch Driver for MS-DOS and
Windows 3.1, 19
B
Bottom View, 5
Brightness LCD panel, 32
Brightness LCD panel with touchscreen, 32
Installing the Serial Touch Driver for Windows XP,
Windows 2000, Me, 95/98 and NT 4.0, 18
Installing the USB Touch Driver, 20
Installing the USB Touch Driver for Windows XP, Windows
2000, Me and 98, 20
C
Care and Handling of Your Touchmonitor, 30
Chemical Resistance, IntelliTouch, 34
Cleaning Your Touchmonitor, 30
Colors, 32
IntelliTouch Touchmonitor Specifications, 33
Introduction, 1
Compatible Video Modes, 31
Construction, AccuTouch, 35
Contrast Ratio, 32
L
Light Transmission, AccuTouch, 35
Light Transmission, IntelliTouch, 33
D
Display Type, 32
M
E
Main Unit, 4
Electrical Safety Information, 39
Electrostatic Protection, IntelliTouch, 34
Emissions and Immunity Information, 39
Enable/Disable, 22
Mechanical, AccuTouch, 35
Mechanical, IntelliTouch, 33
Menu, 22
Minus Counter-clockwise, 22
Monitor Dimensions, 32
Mounting Options, 6
Environmental, 34
Expected Life Performance, AccuTouch, 35
Expected Life Performance, IntelliTouch, 33
N
F
Native Resolution, 27
Front Dimensions, 36
O
G
Operation, 21
Gloss, AccuTouch, 35
Gloss, IntelliTouch, 33
Optical, AccuTouch, 35
I n d e x - 4 5
Optical, IntelliTouch, 33
T
Optimal (native) Resolution, 32
Optimizing the LCD Display, 15
OSD Menu Function, 23
Other Features, 33
Other supported resolutions, 32
Out of Range display, 25
Technical Specifications, 31
Temperature, operating, 32
Temperature, storage, 32
Touch Activation Force, AccuTouch, 35
Touch Activation Force, IntelliTouch, 33
Touch Interface, 33
Touch Interface Connection, 10
Touch not working, 26
Touchmonitor Safety, 29
P
Panel Cut Outs, 6
Touchpoint Density, AccuTouch, 35
Touchpoint Density, IntelliTouch, 33
Troubleshooting, 25
Positional Accuracy, AccuTouch, 35
Positional Accuracy, IntelliTouch, 33
Power Dissipation, 32
Power Supply, 32
Power Switch, 22
Precautions, 1
U
Unpacking Your Touchmonitor, 3
Useful Screen Area, 32
Product Overview, 4
Using the On-Screen Display (OSD) Menus, 21
UXGA, 27
R
Rear Dimensions, 37
Rear View, 4
V
Regulatory Information, 39
Remote OSD Buttons, 22
Response Time, 32
Vertical Mount, 8
Vertical Side Mount, 9
VESA Mount on Your Touchmonitor, 15
VGA, 27
Viewing Angle, 32
S
Visual Resolution, AccuTouch, 35
Visual Resolution, IntelliTouch, 33
Volume, 22
Sealing, IntelliTouch, 33
Serial or USB Connection, 10
Solutions to Common Problems, 25
STEP 1-Connecting the Video Cable, 11
STEP 2-Connecting the Serial/USB Touchscreen
Cable, 12
Step 3-Connecting the OSD Remote Cable, 13
STEP 4-Connecting the Power Cable, 14
Surface Durability, AccuTouch, 35
Surface Durability, IntelliTouch, 33
Surface Treatment, 33
W
Warranty, 43
Weight, 33
X
XGA, 27
SVGA, 27
SXGA, 27
I n d e x - 4 6
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