User
Manual
Cooker
Model
SG558
Important safety instructions
These warnings are provided in the interests of
your safety. Ensure that you understand them
all before installing or using the appliance.
Your safety is of paramount importance. If you
are unsure about any of the meanings of these
warnings please contact customer care.
Child safety
•
•
•
Do not allow children to play with any part of
the packaging.
Do not allow children to sit or climb on the
drop down doors.
This appliance is not intended for use by
children and other persons whose physical,
sensory or mental capabilities or lack of
experience and knowledge prevents them
from using the appliance safely without
supervision or instruction by a responsible
person to ensure that they can use the
appliance safely.
Installation
•
The appliance must be installed according to
the instructions supplied. The installation
work must be undertaken by a competent
person as stated in the Gas Safety
(Installation & Use) Regulations current
editions and the IEE Wiring Regulations.
The appliance should be serviced by an
authorised Service Engineer and only
genuine approved spare parts should be
used.
•
Children should be supervised to ensure that
they do not play with the appliance.
•
•
CAUTION!
Accessible parts may be hot when the grill is
in use. Young children should be kept away.
It is important that the appliance is suitable
for your gas supply. Your installer should
check the rating plate.
During use
•
•
Make sure that a stability bracket is fitted.
The appliance must be installed in an
adequately ventilated room.
If the appliance is to be placed on a base,
measures must be taken to prevent the
appliance from slipping.
This appliance is heavy and care must be
taken when moving it.
Do not attempt to lift or move this appliance
by the handles.
All packaging, both inside and outside the
appliance must be removed before the
appliance is used.
It is dangerous to alter the specifications or
modify the appliance in any way.
•
This appliance is not intended to be operated
by means of an external timer or separate
remote control system.
•
•
This appliance has been designed for
domestic use to cook edible foodstuffs only
and must not be used for any other
purposes.
•
•
•
•
•
Take great care when heating fats and oils,
as they will ignite if they become too hot.
When you are lighting any burner check that
it is lit before you leave the appliance. When
turning off a burner, do not leave the
appliance until the flame has gone out.
Never place plastic or any other material,
which may melt in or on the oven.
•
•
3
•
•
(NG models only) Do not leave the grill pan
handle in position when grilling, as it will
become hot.
(NG models only) Always use oven gloves to
remove and replace the grill pan handle
when grilling.
•
•
Do not use this appliance if it is in contact
with water.
Never operate it with wet hands.
Cleaning and maintenance
•
•
•
Always support the grill pan when it is in the
withdrawn or partially withdrawn position.
Always use oven gloves to remove and
place food in the oven.
Ensure cooking utensils are large enough to
contain foods to prevent spillage and boil
over.
WARNING!
For hygiene and safety reasons this
appliance should be kept clean at all times.
A build-up of fat or other foodstuff could
result in a fire especially in the grill pan.
•
•
Do not leave the cookware-containing
foodstuff, e.g. fat or oil in the appliance in
case it is inadvertently switched on.
•
The handles of saucepans, which are
smaller than the heated area on the hob, will
become hot.
Ensure your hand is protected before
handling the pan.
During use the appliance becomes hot. Care
should be taken to avoid touching heating
elements inside the oven.
Ensure that all vents are not obstructed to
ensure ventilation of the oven cavity.
Never line any part of the appliance with foil.
Always stand back from the appliance when
opening the doors to allow any build up of
steam or heat to release.
Do not disconnect the appliance from the
gas supply if the supply pipe does not have a
bayonet connection as described in the
installation section. If this is the case contact
the person who installed the appliance.
Always allow the appliance to cool before
switching off at the wall before carrying out
any cleaning/maintenance work.
Only clean this appliance in accordance with
the instructions given in this book.
Never use steam or high-pressure steam
cleaners to clean the appliance.
•
•
•
•
•
•
•
•
WARNING!
Never leave the appliance unattended when
the oven door is open.
•
Do not place sealed cans or aerosols inside
the oven. They may explode if they are
heated.
•
•
•
Ensure that all control knobs are in the off
position when not in use.
Do not stand on the appliance or on the
open oven doors.
Do not hang towels, dishcloths or clothes
from the appliance or its handles.
4
Product description
Grill / Top oven
5
Controls and their functions
Used to set the time of day and set the cook time required.
At the end of the timed period an audible signal will sound
for up to 2 minutes.
Increase control - used to increase the time on the display.
Decrease control - used to decrease the time on the display.
Press both together to set the time of day.
Electronic
minute minder
Indicates that the minute minder is set.
Push in and turn, the ignition will spark automatically.
When the flame size increases turn to set the temperature
required.
Main oven control
Push in and turn, imediately afterwards press the ignition
Grill /
Top oven control
button
to light the Top oven or Grill.
Used to select the required hob.
Push in and turn, imediately afterwards press the ignition
button to light the required hob.
Hob Controls
Front left hob control.
Front right hob control.
Back left hob control.
Back right hob control.
6
Before using the appliance
Rating plate
Condensation and steam
•
This is usually situated on the front frame of
the appliance and can be seen upon opening
either the main or top oven door.
Alternatively the rating plate may also be
found on the back or top of some models
(where applicable).
•
When food is heated it produces steam
similar to a boiling kettle. The vents allow
some of this steam to escape. However,
always stand back from the appliance when
opening the door(s) to allow any build up of
steam or heat to release.
•
•
•
The appliance must be protected by a
suitably rated fuse or circuit breaker.
The rating of the appliance is given on the
rating plate.
Do not remove the rating plate from the
appliance as this may invalidate the
guarantee.
•
If the steam comes into contact with a cool
surface on the outside of the appliance, e.g.
a trim, it will condense and produce water
droplets. This is quite normal and is not
caused by a fault on the appliance.
To prevent discolouration, regularly wipe
away condensation and foodstuff from
surfaces.
•
•
For your safety wall coverings at the rear of
the appliance should be securely fixed to the
wall.
Preparing to use your appliance
•
Wipe over the base of the oven(s) with a soft
cloth using hot soapy water. Wash the
furniture before use.
We suggest that you run the oven(s) and grill
for 10 – 15 minutes at maximum
temperature, to burn off any residue from
their surfaces. Accessible parts may become
hotter than in normal use. Children should be
kept away. During this period an odour may
be emitted, it is therefore advisable to open a
window for ventilation.
Cookware
•
•
Main oven - Do not use baking trays larger
than 30cm x 30cm (12” x 12”) as they will
restrict the circulation of heat and may affect
performance.
7
Grill and oven furniture
(NG models only)
•
The following items of grill and oven furniture
have been supplied with the appliance. If
you require replacements of any of the items
listed below please contact your local service
force centre.
(LPG models only)
1 grill pan
1 grill pan handle
Note: If you require an additional handle for
your grill pan, this can be ordered from your
local service force centre
(All models)
1 straight shelf
(For grilling and top oven cooking)
1 grill pan grid
2 straight shelves
(For main oven cooking)
8
The electronic minute minder
The electronic minute minder can also be used
to show the time of day.
Please note that this is a 24-hour clock, for
example 2.00pm is shown as 1400.
In the following pages we explain how to set the
controls. Read through them a few times until
you are familiar with the procedure.
If the appliance is switched off on the wall, or
there is a loss of power, the clock will stop and
you will not be able to use the main oven.
Set the time of day
When the electricity
supply is first switched and increase buttons
Press the decrease
Release buttons, 0.00 will appear in the display
ON, the display will
flash 0.00.
together.
Hold
Within 5 seconds press the increase button,
12.00 will show in the display.
Within 5 seconds press and hold either the
decrease button or the increase button until the
correct time of day on the 24-hour clock is
reached.
IMPORTANT!
The increase and decrease control buttons
operate slowly at first and then more rapidly.
They should be pressed separately.
9
The minute minder
At the end of the timed period an audible signal
will sound for up to 2 minutes. The bell symbol
will flash and the time of day will show in the
display.
Hold
To set press the decrease button and the
display will read 0.00. Release the button.
Press and hold the increase button. The display
will count up in one minute intervals until the
interval to be timed is reached e.g. 30 minutes.
Hold
If necessary press
To show the
remainder of the cook
time press the
The bell symbol will show in the display. The
minute minder will begin to count down once
set. The time of day will show in the display.
and hold the decrease
button to achieve the
correct time interval.
decrease button.
To stop the sound press the decrease button.
The bell symbol will go out and show the time of
day.
10
To cancel the minute minder
Hold
Press and hold the decrease button and the
display will count down in one minute intervals
to 0.00.
Press and release the
decrease button.
Release the decrease
button. The time of
day will show.
The hob
The gas hob has different burner sizes to suit
different types of cooking.
To ensure maximum burner efficiency only use
pots and pans with flat bases appropriate to the
burner size used.
The largest pan, which you should use on any
burner, is 230mm (9") and the smallest pan
should not measure less than 100mm (4").
WARNING!
Ensure the pan supports are correctly fitted
before using the hob.
To light the hob burners
The hob ignition works by means of an electric spark system
Push in and turn the
control knob to the
highest setting.
Press the ignition
button immediately.
When the burner has lit release the control and
ignition button, adjust the setting as required
WARNING!
If the ignition button is not pressed
immediately a build up of gas may cause the
flame to spread.
11
To turn off any burner
Turn the control knob to the off position. This is
shown by a large dot.
•
•
Do not leave accidental spillage on the hob
or removable parts. The spillage should be
wiped up and the parts washed and carefully
dried as soon as the hob, pan supports and
burner parts are cool enough to touch.
A flat-based Wok will stand stable on the pan
supports. If you use a round Wok with a
collar support, the collar must be the open
wirework type otherwise the performance of
the burner will be affected.
WARNING!
When lighting any burner, ensure that it is lit
before you leave the appliance.
When turning off a burner, ensure the flame
has gone out before leaving the appliance.
WARNING!
In the event of the burner flames being
accidentally extinguished, turn off the burner
control and do not attempt to re-ignite the
burner for at least 1 min.
WARNING!
Take care to avoid burns and scalds when
reaching across the hotplate.
Things to note
If you are having any difficulty lighting a hob
burner turn all the hob controls off and make
sure the burner parts have been replaced
correctly.
WARNING!
Take extra care when deep fat frying, do not
cover the pan with a lid. Do not leave a pan
unattended. If the pan catches fire, leave it
where it is and turn off all controls. Place a
damp cloth or a fitting lid over the pan to
smother the flames. Never put water on the
fire. Leave to cool for 30 minutes.
Hints and tips
•
•
Do not overfill pans or they will boil over.
Do not use pans with very heavy handles,
which cause the pan to tip.
WARNING!
Place pans on the centre of the burners.
Position pans so the handles cannot be
accidentally knocked or overhang the
appliance. Lift pans on and off the pan
supports. Do not slide them across the hob
.
12
The grill
CAUTION!
IMPORTANT!
Accessible parts may be hot when the grill is When you first operate the grill you may hear
in use. Young children should be kept away.
some sounds as the burner heats up, this is
quite normal and is not a fault on the appliance.
Using the grill
Fully open the door before lighting the grill.
Push in and turn the
control knob to the left
to the highest setting.
Press the ignition
button immediately.
When the burner has lit release the control and
ignition button, adjust the setting as required
WARNING!
The grill door must be left open when
grilling.
WARNING!
Never cover the grill pan or grid with foil as
this can lead to grill fires.
•
For optimal grilling results place the grill pan
on the shelf so that the pan is positioned
centrally beneath the grill.
Things to note
•
Some smoke from fat splashes may be
evident as the grill cleans itself.
To turn off the grill
Turn the control knob to the off position. This is
shown by a large dot.
13
The grill pan and handle (LPG models only)
The grill pan has a removable handle. Attach and remove as described below
To attach. Place the
wirework under the
cut out in the pan so
that the metal plate
hooks over the top of
the grill pan.
Slide the handle to the
left and over the
central bump on the
grill pan.
WARNING!
Ensure the handle is correctly located. It is
not necessary to remove the grill pan handle
during grilling.
IMPORTANT!
To remove the handle simply reverse the
process.
The grill pan and handle (NG models only)
The grill pan has a removable handle. Attach and remove as described below
To attach. Press the
button on the handle
with the thumb and
pivot slightly upwards
inserting the lip into
the widest part of the
bracket.
Move the handle
towards the left, lower
into position and
To Remove. Press
the button on the
handle with the
thumb.
Pivot the handle
slightly upwards and
towards the right to
remove from the
bracket.
release the button.
WARNING!
IMPORTANT!
To check the progress of the food being grilled,
the grill pan should be withdrawn on the shelf to
attend to food during cooking.
Ensure the handle is properly located.
WARNING!
Protect your hands when removing the grill pan
handle. Always remove the grill pan handle
during grilling.
14
Hints and tips
•
Most foods should be placed on the grid in
the grill pan to allow maximum circulation of
air to lift the food out of the fats and juices.
Adjust the grid and grill pan runner position
to allow for different thicknesses of food.
Food should be thoroughly dried before
grilling to minimise splashing. Brush lean
meats and fish lightly with a little oil or
melted butter to keep them moist during
cooking.
•
Accompaniments such as tomatoes and
mushrooms may be placed underneath the
grid when grilling meats.
When toasting bread use the shelf in position
2 with the grid in the high position.
Preheat the grill on a full setting for a few
minutes before sealing steaks or toasting.
Adjust the heat setting and the shelf as
necessary during cooking.
•
•
•
•
•
The food should be turned over during
cooking as required.
Grilling chart
FOOD
GRILL TIME (mins in total)
Bacon Rashers
Beef Burgers
Chicken Joints
Lamb Chops
5 - 6
10 - 15
30 - 40
15 - 20
20 - 30
15 - 25
10 - 15
20 - 30
8 - 12
Pork Chops
Whole Trout/Mackerel
Plaice/Cod Fillets
Kebabs
Kidneys – Lamb/Pig
Liver – Lamb/Pig
Sausages
10 - 20
20 - 30
6 - 12
Steak – Rare
Steak – Medium
Steak – Well Done
Toasted Sandwiches
12 - 16
14 - 20
3 - 4
IMPORTANT!
The times quoted above are given as a guide
and should be adjusted to suit personal taste.
15
The top oven
The top oven is the smaller of the two ovens. It
is designed for cooking smaller quantities of
food. Place single dishes on the centre of the
shelf. You should turn all food round during
cooking
The top oven is also ideal for use as warming
compartment to warm dishes and keep food hot.
Use the top oven when you want to warm
plates. Use the lowest setting on the second
oven temperature control.
Preheating
When you need to preheat the oven, we
recommend you do so for 20 minutes.
For recipes needing high temperatures, e.g.
bread, pastries, scones, soufflés etc., best
results are achieved if the oven is preheated
first. For best results when cooking frozen or
cooked chilled ready meals always preheat the
oven first.
Using the top oven
Fully open the door before lighting the top oven.
When the burner has lit release the button.
There will only be small flames at first, adjust
the setting as required
Push in the control
knob and turn it to gas
mark 1
Press the ignition
button immediately.
IMPORTANT!
Do not close the door until the burner is showing large flames.
To turn the top oven off
Push in the control
knob and turn to the
off position.
16
•
•
Stand dishes on a suitably sized baking
tray on the shelf to prevent spillage onto
the oven base and to help reduce cleaning.
The material and finish of the baking tray
and dishes used affect base browning.
Enamelware, dark, heavy or non-stick
utensils increase base browning. Shiny
aluminium or polished steel trays reflect the
heat away and give less base browning.
Do not place baking trays directly on the
oven base as it interferes with the oven air
circulation and can lead to base burning;
use the lower shelf position.
Things to note
Do not place dishes, tins and trays directly
on the oven base as it becomes very hot and
damage will occur.
To fit the top oven shelf
Only use the shelf with the solid metal plate at
the rear of the shelf in the second oven.
The shelf should be fitted with the straight rods
uppermost on the frame and the forms towards
the back of the oven. If not fitted correctly the
anti-tilt and safety stop mechanism will be
affected.
•
•
For economy leave the door open for the
shortest possible time, particularly when
placing food into a pre-heated oven.
WARNING!
Do not place cookware and cooking pots
with rough bases e.g. cast iron on the oven
door as damage to the glass may occur.
Hints and tips
•
Arrange the shelves in the required
positions before switching the oven on.
Shelf positions are counted from the top
downwards.
•
•
Ensure that food is placed centrally on the
shelf and there is sufficient room around
the baking tray/dish to allow for maximum
circulation.
Do not push dishes too far back as food
will burn if it overhangs the burner flame
17
The main oven
first. For best results when cooking frozen or
cooked chilled ready meals always preheat the
oven first.
Heat zones
There are zones of heat within the oven. The
temperature in the middle is the gas mark you
have chosen. The top of the oven is slightly
hotter and the lower shelf slightly cooler. The
base of the oven is quite a lot cooler. You can
make use of these heat zones when you are
cooking foods requiring different temperatures
all at the same time.
To fit the main oven shelves
The shelves should be fitted with the straight
rods uppermost on the frame and the forms
towards the back of the oven. If not fitted
correctly the anti-tilt and safety stop mechanism
will be affected.
If you are cooking more than one tray of similar
items, for example cakes or biscuits, swap the
trays during cooking or you can remove the top
tray when the food is cooked and move the
lower tray to the higher shelf to finish cooking.
Preheating
When you need to preheat the oven, we
recommend you do so for 20 minutes.
For recipes needing high temperatures, e.g.
bread, pastries, scones, soufflés etc., best
results are achieved if the oven is preheated
Using the main oven
Fully open the door before lighting the main oven.
When the burner has
lit release the
control knob.
There will only be
small flames at first
Push in the control
knob and turn it to gas
mark 9
When the burner is
showing large flames,
adjust the setting as
required
IMPORTANT!
Do not close the door until the burner is showing large flames.
18
To turn the main oven off
Push in the control
knob and turn to the
off position.
•
•
When cooking more than one dish in the
oven, place dishes centrally on different
shelves rather than cluster several dishes on
one shelf, this will allow the heat to circulate
freely for the best cooking results.
If you are cooking more than one tray of
similar items, for example cakes or biscuits,
swap the trays during cooking or you can
remove the top tray when the food is cooked
and move the lower tray to the higher shelf
to finish cooking.
Things to note
The oven light will illuminate.
Hints and tips
•
Arrange the shelves in the required positions
before switching the oven on. Shelf positions
are numbered from the top downwards.
•
Do not place baking trays directly on the
oven base as it interferes with the oven air
circulation and can lead to base burning; use
the lower shelf position.
•
Ensure that food is placed centrally on the
shelf and there is sufficient room around the
baking tray/dish to allow for maximum
circulation.
Do not push dishes too far back as food will
burn if it overhangs the burner flame.
Stand dishes on a suitably sized baking tray
on the shelf to prevent spillage onto the oven
base and to help reduce cleaning.
WARNING!
Do not place cookware and cooking pots
with rough bases e.g. cast iron on the oven
door as damage to the glass may occur.
•
•
•
The material and finish of the baking tray
and dishes used affect base browning.
Enamelware, dark, heavy or non-stick
utensils increase base browning. Shiny
aluminium or polished steel trays reflect the
heat away and give less base browning.
19
Oven cooking chart
The oven temperatures are intended as a guide only. It may be necessary to increase or
decrease the temperatures by to suit individual preferences and requirements.
Main oven
Gas mark Pos
Top oven
Approximate
cook time (m)
Food
Gas mark
Pos
Biscuits
Bread
5
8*
8*
5
2 + 4
5
-
2
10 - 20
3
-
30 - 40
10 - 20
15 - 20
18 - 20
20 - 30
1 - 1¼h
2½ - 2¾h
4 - 5h
Bread rolls/buns
Small / Queen Cakes
Sponges
3
-
-
2 + 4
5
4
4
4
2
2
2
1
5
3
6
2
7
2
4
2 + 4
2
Victoria Sandwich
Madeira Cake
Rich Fruit Cake
Christmas Cake
Gingerbread
4
2 + 4
2
4
4
**base
2
3
**base
2
3
**base
2
3
2
2
2
2
2
2
2
1¼ - 1½h
2½ - 3h
25 - 30
45 - 65
40 - 50
1½ - 2h
8 - 12
Meringues
1
3
Flapjack
5
3
3
Shortbread
3
Fruit Pies, Crumbles
Milk Puddings
Scones
6
3
2
3
7
2 + 4
20
Oven cooking chart continued
Main oven
Top oven
Approximate
cook time (m)
Food
Choux Pastry
Gas mark
Pos
Gas mark
Pos
6
5
6
5
5
7
5
7
5
4
6
3
3
2
2
6
5
6
5
5
7
5
7
5
4
6
3
3
2
2
2
2
2
2
2
2
2
2
2
2
2
30 - 35
Éclairs / Profiteroles
Flaky Pastry
20 - 30
25 - 40
15 - 20
30 - 40
25 - 35
25 - 45
30 - 40
20 - 30
20 - 30
20 - 25
2½ - 3h
2½ - 3h
2
Mince Pies
2 + 4
3
Pasta Lasagne etc.
Meat Pies
2
Quiche, Tarts, Flans
Shepherd’s Pie
Soufflés
2
3
3
Fish
2
Fish Pie
3
Beef Casserole
Lamb Casserole
Convenience Foods
Baked Potatoes
Roast Potatoes
Large Yorkshire Puddings:
4
4
Follow manufacturer’s instructions
5
6
7
7
2
2
1
1
5
6
7
7
2
2
2
2
1½ - 2h
1 - 1½h
25 - 40
15 - 25
Individual Yorkshire
Puddings
*When baking bread cook for 10 minutes at gas mark 8 then reduce to mark 6 for the remaining
cook time.
Note: Shelf positions are counted from the top of the oven downwards. * *base = shelf on base.
To help pastry dishes brown on the underside cook on a metal plate or place on a baking tray.
21
Roasting chart
Meat
Gas mark
Cooking time
20-35 minutes per ½kg (1lb)
and 20-35 minutes over
Beef/ Beef boned
Mutton/Lamb
Pork/Veal/Ham
Chicken
5
25-35 minutes per ½kg (1lb)
and 25-35 minutes over
5
5
5
5
5
5
5
30-40 minutes per ½kg (1lb)
and 30-40 minutes over
20-25 minutes per ½kg (1lb)
and 20 minutes over
20-25 minutes per ½kg (1lb) up to 3½kg
(7lb) then 10 minutes per ½kg (1lb) over
3½kg (7lb)
Turkey/Goose
Duck
25-35 minutes per ½kg (1lb)
and 25-30 minutes over
35-40 minutes per ½kg (1lb)
and 35-40 minutes over
Pheasant
20 minutes per ½kg (1lb)
and 20 minutes over
Rabbit
INTERNAL TEMPERATURES –
Rare: 50-60°C; Medium: 60-70°C; Well done: 70-80°C
The roasting temperatures and times given in the chart should be adequate for most joints, but
slight adjustments may be required to allow for personal requirements and the shape and texture of
the meat. However, lower temperatures and longer cooking times are recommended for less tender
cuts or larger joints.
Wrap joints in foil if preferred, for extra browning uncover for the last 20 – 30 min. cooking time.
22
Slow cook
The slow cook setting gives a very low heat in
the oven. It is particularly useful when you are
cooking soups, stews and casseroles because
the long slow cooking will make cheaper,
tougher cuts of meat more tender.
Some foods such as pastry and biscuits are not
suitable for slow cooking because the
temperature is too low. Cover all food during
cooking to prevent it from drying out. You can
uncover food for the last half hour if it is
normally served golden brown.
Using slow cook
You need to cook food at gas mark 6 for 30 minutes before you turn the oven down to the slow cook
setting. This makes sure that the temperature of the food gets hot enough to start the food cooking.
Fully open the door before lighting the main oven.
When the burner has
lit release the
control knob.
There will only be
small flames at first
When the burner is
showing large flames
place your food in the
oven and close the
door.
Push in the control
knob and turn it to gas
mark 9
Turn the main oven
control knob to gas
mark 6
Hold
Press the decrease button and the display will
read 0.00. Release the button.
Press and hold the increase button. The display
will count up in one minute intervals until the
interval to be timed is reached e.g. 30 minutes.
23
Hold
If necessary press
and hold the decrease
button to achieve the
correct time interval.
The bell symbol will show in the display. The
minute minder will begin to count down once
set. The time of day will show in the display.
To show the
remainder of the cook
time press the
decrease button.
At the end of the timed period an audible signal
will be heard. To stop the sound press the
decrease button. The bell symbol will go out and
show the time of day.
Turn the main oven
control to the slow
cook setting
IMPORTANT!
Do not close the door until the burner is showing large flames.
To turn the slow cook off
Push in the control
knob and turn to the
off position.
24
Food preparation – slow cooking
Joints of meat and poultry
Milk puddings
•
•
•
Do not cook meat joints over 2.7kg (6lb).
Do not cook poultry over 2 kg (4lb 8oz).
Cook on the middle shelf of the oven or
above.
•
Cover the cereal with boiling water and leave
it to stand for 30 minutes.
•
Drain and make the pudding in the usual
way.
•
•
•
Cook stuffing separately.
Cook for at least six hours.
General points
Only cook joints of pork if you can make
sure, by using a meat thermometer, that the
temperature inside the joint is at least 88°C.
For good air circulation always stand joints
on a rack in a roasting tin or casserole.
Thaw all frozen meat and poultry before you
cook it.
Prime cuts of meat do not benefit from slow
cooking.
Remove excess fat and skin unless it is
browned first.
Frozen Foods
Thaw thoroughly before cooking.
•
•
•
•
Thickening
Toss meat in flour for casseroles.
Alternatively blend cornflour with water and add
it at the end of cooking.
Flavouring
Flavours are held in the food because there is
little evaporation. Adjust flavouring at the end of
the cooking time.
Soups, casseroles and stews
•
•
Do not cook casseroles over 2.7 kg (6lb).
Bring to the boil on the hotplate then cook on
slow cook.
Cook on the middle shelf of the oven or
above.
Liquid
Use slightly less liquid as there is little
evaporation during cooking. Always add milk
and milk products, for example cream towards
the end of cooking to prevent them from
curdling.
•
•
Cover food with a tight fitting lid or tin foil.
Vegetables
•
•
Cut into small pieces.
Reheating
Dried beans must be pre-soaked then boiled
in an open pan for 15 minutes before adding
to any dish.
Cool left over food quickly and then put it in the
fridge. Do not reheat food using the slow cook
setting. Reheat food in the usual way or in a
microwave. Only reheat food once.
•
Place vegetables under meat in casseroles.
•
Cover food with a tight fitting lid or tin foil.
25
Care and cleaning
Cleaning the control knobs and
WARNING!
handles
Before cleaning always allow the appliance
to cool down before switching off at the
electricity supply.
It is strongly recommended that only hot soapy
water be used for cleaning the control knobs
and handles. ANY OTHER CLEANING
MATERIALS MAY DULL THE SURFACE
FINISH.
Cleaning materials
•
•
Before using any cleaning materials on your
appliance, check that they are suitable and
that their use is recommended by the
manufacturer.
Cleaners that contain bleach should not be
used as they may dull the surface finishes.
Harsh abrasives and scourers should also
be avoided.
Cleaning the hob
•
•
Clean the hob using a mild abrasive.
Take care not to damage the spark
electrodes. If the spark electrodes are
damaged the burners will not light. You can
remove the pan supports, burner caps and
burner crowns to clean them. Again take
care not to damage the spark electrodes.
Clean the burner crowns and pan supports
by soaking them in very hot soapy water.
Aluminium based saucepans can leave shiny
metal marks on the pan supports. You can
remove any stubborn stains by scouring with
a soap impregnated steel wool pad. If you
look after the burner crowns and pan
Cleaning the outside of the
appliance
•
•
•
Do not use abrasive cleaning materials e.g.
abrasive cream cleaners, wire wool pads or
scourers on painted or printed finishes as
damage may occur. Regularly wipe over the
control panel, doors and appliance sides
using a soft cloth and hot soapy water. To
prevent streaking, finish with a soft cloth.
Stainless Steel cream cleaners are abrasive
and should be avoided as they may dull the
surface finish. Any spillage on the
supports in this way they will stay reasonably
clean. However the surface will dull with
time. After cleaning the appliance parts, dry
them thoroughly before you put them back.
•
stainless steel finish must be wiped off
immediately.
When replacing hob burner
parts
1. Crown to body. (Do not try to force the
crown on to the body). Make sure that the
hole in the crown is over the electrode.
Check that the location pegs sit in the slots
in the body. When the crown is in this
position let it fall freely on to the body. Check
that the crown can be moved slightly from
side to side.
WARNING!
Do not attempt to remove any of the control
knobs from the appliance as this may cause
damage and is a safety hazard.
26
2. Cap to crown. Place cap centrally on the top
of crown (enamel side up). Move sideways
and front to back to check the cap is properly
fitted.
3. Check for ignition. If a burner will not light
then you need to check the crown and cap
positions.
Cleaning inside the grill and
oven compartments
•
The vitreous enamel coating in the grill/top
oven and main oven compartments can be
cleaned using normal oven cleaners with
care. Ensure that the manufacturers
instructions are followed and that all parts
are well rinsed afterwards.
WARNING!
Aerosol cleaners must not come into contact
with elements/burners, door seal, or any
painted finishes as this may cause damage.
Cleaning the door(s)
WARNING!
To prevent damaging or weakening the door
glass panels avoid the use of the following:
•
•
Household detergents and bleaches
Cleaning the grill and oven
Impregnated pads unsuitable for non-
stick saucepans.
furniture
All removable parts, except the grill pan handle
can be washed in the dishwasher.
The grill pan, grill pan grid and oven shelves
may be cleaned using a soap impregnated steel
wool pad. Soaking first in hot soapy water will
make cleaning easier.
•
Abrasive cleaning pads, scourers and
steel wool pads.
•
•
•
Chemical oven pads or aerosols.
Rust removers.
Bath/Sink stain removers.
Cleaning the grill
Cleaning between the outer and
inner door glass
Do not clean the grill burner itself. Cleaning the
grill may cause the holes in the burner to
become blocked preventing it from operating
correctly. Due to the nature of stainless steel the
grill burner may tarnish through use over a
period of time. This is quite normal and is not a
fault on the appliance. Clean the area around
the grill frequently using hot soapy water.
IMPORTANT!
The outer door glass is removable for cleaning.
27
To remove the outer door glass To replace the outer door glass
1. Open the oven door slightly to gain access
to the two cross head screws on the top of
the oven door.
2. Loosen the two screws using a Pozidrive
screwdriver.
3. Hold the door glass securely in place with
one hand before removing the screws
completely with the other hand.
1. Holding the oven glass with both hands,
gently place the locators into the holes of
the brackets at the bottom of the oven
door.
2. Push the top of the oven glass towards the
oven door; ensuring the screw location
holes line up.
3. Hold the glass in place with one hand and
insert the crosshead screws into the
location holes with the other hand. Give
the screws one turn to ensure the glass is
secure.
4. Tighten the screws positively with a
Pozidrive screwdriver before closing the
oven door.
WARNING!
Do not attempt to use the oven without the
glass being in place.
4. Using both hands, gently tilt the top of the
door glass towards you; lift slightly to
disengage the locators from the two bottom
brackets.
5. Clean the outer and inner glass using hot
soapy water or hob cleaner may be used.
Do not use hob cleaner on the Stainless
Steel or painted finishes. Do not try to
clean the foil, which is inside the door. The
foil is there to help keep the door cool, if it
is damaged it will not work. Ensure that all
parts are well rinsed and thoroughly dried
before attempting to replace the outer door.
To clean the inner glass door
panels
Clean the inner glass door panels using a soft
cloth and hot water to which a little washing up
liquid has been added. If the inner panel is
heavily soiled, hob cleaner may be used. Do
not use abrasive cleaning materials on the door
glass. Ensure that all parts are well rinsed and
thoroughly dried before attempting to replace
the glass.
WARNING!
If the door glass panel becomes chipped or
has deep scratches the glass will be
weakened and must be replaced to prevent
the possibility of the panel shattering.
Please contact your local service force
centre who will be pleased to advise further.
28
Replacing an oven light bulb
•
The type of bulb required is a 300°C 25 watt
small Edison Screw.
WARNING!
Disconnect the appliance from the electricity
supply before replacing the bulb.
•
Open the door and remove the shelves to
enable easy access to the oven light
assembly. Insert a flat blade screwdriver
between the oven side and glass, which
covers the bulb.
•
•
Support the glass with your hand and prise
out sufficiently to release the glass cover.
Unscrew the bulb in an anticlockwise
direction until it is possible to remove the
bulb with ease.
•
Fit the new bulb by turning in a clockwise
direction until it is secure. Ensuring the
indent to the flange is pointing to the rear of
the oven, replace the glass by pushing it
firmly into the hole to cover the bulb
assembly.
•
Replace the shelves. Restore the electricity
supply and adjust the time of day and clock
as necessary.
29
Troubleshooting
•
Maintenance must only be carried out by a
competent/qualified person. Do not try to
alter/modify the appliance yourself, as this
could be dangerous.
We recommend that your appliance has an
annual gas safety check carried out by our
approved service organisation.
Please carry out the following checks on
your appliance before calling a Service
Engineer. It may be that the problem is a
simple one that you can solve yourself
without the expense of a service call.
•
•
In-guarantee customers should make
sure that the checks have been made as
the engineer will make a charge if the
fault is not a mechanical or electrical
breakdown.
Please note that proof of purchase is
required for in-guarantee service calls.
•
•
PROBLEM
POSSIBLE SOLUTION
The grill, ovens and timer do not work.
Check that the appliance has been wired in to the
appliance supply and is switched on at the wall.
Check that there is not a problem with your gas
supply.
You can do this by making sure the other gas
appliances such as central heating or gas fires are
working.
Check that the main appliance fuse is working.
If you have checked the above:
Allow the appliance to cool for a couple of hours.
The appliance should now be working normally.
Check that the time of day has been set on the
clock. Check that the oven is set for manual
cooking.
The grill and top oven work but the main oven
does not.
The timer does not work.
Check that the instructions for the operation of the
timer are being closely followed.
The oven is not cooking evenly.
Check that the appliance is correctly installed and
is level.
Check that the recommended temperatures and
shelf positions are being used.
The oven light fails to illuminate.
The oven light bulb may need replacing.
The oven temperature is too high or too low.
Check that the recommended temperatures and
shelf positions are being used. Be prepared to
adjust the temperature up or down slightly to
achieve the results you want.
Refer to the main oven section.
30
PROBLEM
The hob burners will not light.
POSSIBLE SOLUTION
Ensure the burner parts have been placed
correctly.
Check that there is not a problem with your gas
supply. You can do this by making sure the other
gas appliances such as central heating or gas
fires are working.
The flame colour is orange/yellow.
Due to the design of the burner the flame can
appear to be orange/yellow (flame disturbance) in
certain areas of the burner this is a natural
occurrence.
The burner is not igniting or only partially lighting.
Check that the burner is dry and that food spillage
or cleaning fluids are not present on the burner.
This can be dried with a cloth and stubborn marks
cleaned away with a dry nylon brush (old
toothbrush etc.)
The burner sounds noisy.
The burner is emitting a popping sound.
Noise.
It is natural for the burners to emit noise as the
gas is being drawn through the burner and may
reduce as they heat up.
This is a natural occurrence when the burner is
alight and does not affect the performance of the
burner.
It is normal for some metal parts on the cooker to
produce noise when in use, this is due to
expansion and contraction when heating up and
cooling down.
31
Technical details
Dimensions
Height:
900mm (nominal)
Width:
600mm (nominal)
Depth:
Weight:
600mm (to front of door panel)
67Kg
Space for fixing at hotplate level
Space for fixing above hotplate level
2mm minimum clearance.
See important note ‘Location of appliance’.
787mm (If a cooker hood is fitted refer to the
cookerhood installation instructions).
5mm (spacer given by pressed spacer on vent
panel).
Minimum space above hotplate level
Minimum distance from rear wall
Connections
Rear left hand side of appliance at hotplate
level.
Gas connection
Rc ½” (½” B.S.P. female)
230V-240V a.c. 50Hz mains 3-core cable and
moulded plug fuse to 3 amps.
Electrical connection
This appliance complies with: European Council Directives Low voltage Directive
73/23/EEC, Gas Directive 90/396/EEC EMC Directive 89/336/EEC, CE Marking Directive
93/68/EEC.
32
Technical details
Hotplate
Natural Gas
R.H.F.
1.0kW
R.H.R.
1.9kW
L.H.R.
1.9kW
L.H.F.
2.9kW
Heat input
(3412 Btu/h)
Injector marking 070
(6483 Btu/h)
096
(6483 Btu/h)
096
(9895 Btu/h)
119
Hotplate
L.P. Gas
R.H.F.
1.0kW
(71.8g/h)
R.H.R.
1.9kW
(136.5g/h)
071
L.H.R.
1.9kW
(136.5g/h)
071
L.H.F.
2.8kW
(194.0g/h)
086
Heat input
Injector marking 050
Grill
Heat Input
Injector marking 121
2.7kW (9215 Btu/h)
2.45kW (176.5g/h)
078
Second oven
Heat Input
Injector marking 108
Dual control
bypass
Natural Gas
2.4kW (8189 Btu/h)
L.P. Gas
2.4kW (172.4 g/h)
078
Fixed internal
Fixed internal
Main oven
Heat Input
Natural Gas
2.4kW (8189 Btu/h)
L.P. Gas
2.4kW (172.4g/h)
078
Injector marking 108
Thermostat
069
078
bypass marking
General
Ignition
(H.T. Spark)
Spark gap
Gas category
CAT. I2H
CAT. I3+
3-4mm
Countries of destination
GB
GB
33
Installation instructions
Important – safety requirements Provision for ventilation
•
Where applicable Natural Gas and L.P Gas
versions of this appliance are available.
Check that this model is suitable for the type
of supply available. This appliance must be
installed and/or serviced by a competent
person in accordance with the Gas Safety
(Installation and Use) Regulations Current
Editions and the I.E.E. Wiring Regulations.
Detailed recommendations are contained in
the following British Standard Codes of
Practice – BS.6172, BS.5440: Part 2 and
B.S.6891. All British Standards must be
‘Current Editions’.
•
This appliance is not connected to a
combustion products evacuation device. It
shall be installed and connected in
accordance with the current installation
regulations. Particular attention shall be
given to the relevant requirements regarding
ventilation.
The room containing the appliance should
have an air supply in accordance with
BS.5440: Part 2 Current Edition. All rooms
require an openable window or equivalent
and some rooms will require a permanent
vent as well. For room volumes up to 5m3 an
air vent of 100cm2 is required: for room
volumes between 5m3 and 10m3 an air vent
of 50cm2 is required. If the room has a door
that opens directly to the outside, no air vent
is required. For room volumes that exceed
11m3 no air vent is required. If there are
other fuel burning appliances in the same
room, BS.5440: Part 2 Current Edition
should be consulted to determine the
requisite air vent requirements.
•
•
•
WARNING!
This appliance must be installed by a
qualified electrician / competent person
(CORGI Registered). Safety may be impaired
if installation is not carried out in
accordance with these instructions.
Before connecting the appliance make sure
that the voltage of your electricity supply is
the same as that indicated on the rating
plate. This is situated on the lower front
frame of the appliance and can be seen upon
opening the door. Alternatively the rating
plate may also be found on the back or top
of some models (where applicable).
Do not alter the electrical circuitry of this
appliance.
•
Prolonged intensive use of the appliance
may call for additional ventilation, for
example opening a window, or more
effective ventilation, for example increasing
the level of mechanical ventilation where
present.
34
•
Shelves, wall cabinets and cooker hoods
must be fitted a minimum of 787mm directly
above the top of the hotplate (or greater for
cooker hoods if recommended by
manufacturers instructions) and 400mm
above the hotplate when fitted in line with the
outside of the appliance. If the units are
intended to be fitted adjacent to the
appliance but less than 400mm above the
hotplate, then a minimum space of 100mm
must be maintained between the sides of the
unit and the appliance.
Moving your appliance
•
You may damage some soft or badly fitted
floor coverings when you move the
appliance. The floor covering under the
appliance should be securely fixed so it does
not ruck up when you move the appliance
across it. Alternatively you could remove the
floor covering. This appliance is heavy and
care must be taken when moving it. Do not
try to move the appliance by pulling the door
handles.
•
To move the appliance, open the grill door.
Raise the appliance off its front feet by lifting
it from inside the oven. Pull the appliance
forward. When you replace the appliance
push it back to the stop and make sure there
is the same gap at each rear corner.
For your safety
•
Do not try to disconnect the appliance from
the gas supply if the supply pipe does not
have a bayonet connection, as described in
the installation instructions. If this is the case
contact the person who installed the
appliance.
•
Curtains must not be fitted immediately
behind the appliance or within 150mm of the
sides of the hotplate. If fitted next to or
between two base units a minimum space of
1mm must be left between each unit and the
sides of the appliance. The hotplate must be
set to a minimum of 7mm above the adjacent
units. (Note: The leveling feet fitted to the
appliance will achieve a nominal height of
907mm -5+ 13mm. Base units not meeting
the above conditions must be a minimum of
100mm away from the hotplate.
Location of appliance
•
This appliance must not be installed in a
bed-sitting room of volume less than 20m3 or
in a bathroom, shower room or garage. It is
essential that the appliance is positioned
correctly.
IMPORTANT!
L.P.G. cookers MUST NOT be installed below
ground level i.e. in a basement or aboard any
boat, yacht or other vessel.
35
fused plug is used, it must be fitted with a 3-
amp fuse, which is approved to B.S. 1362.
Leveling the appliance
•
Adjustment to suit floor conditions or height
is obtained by rotating clockwise or anti
clockwise the feet at the front and rear of the
appliance. A spirit level should be placed on
one of the shelves to confirm the appliance
is correctly leveled.
IMPORTANT!
The wires in the mains lead fitted to the
appliance are coloured in accordance with the
following code.
Green and yellow -Earth
Blue -Neutral
Brown -Live
Connecting to electricity supply
WARNING!
This appliance must be earthed.
Do not earth this appliance to the gas supply
piping.
Connect to 230-240 A.C supply only.
•
Connection to the electricity supply should
be made via a properly earthed, readily
accessible wall socket. Which is adjacent to,
but not directly above and not more than
1.7m away from the appliance and capable
of electrical isolation. The cooker point
should be within 1.7m of the appliance to
make it accessible to switch off the appliance
in case of emergency. The mains lead
should be routed so that it cannot touch hot
parts of the cooker i.e. the back panel above
a height of 650mm from the floor.
•
•
As the colours of the wires in the mains lead
of this appliance may not correspond with
the coloured markings identifying the
terminals in your plug, proceed as follows: -
The wire, which is, coloured green and
yellow must be connected to the terminals in
the plug, which is marked with the letter E or
by the earth symbol ( ) or coloured green
or green and yellow.
•
•
•
The wire, which is coloured blue, must be
connected to the terminal, which is marked
with the letter N or coloured black.
The wire, which is coloured brown, must be
connected to the terminal, which is marked
with the letter L or coloured red.
Ensure that the cable does not become
trapped when pushing the appliance into
position.
•
•
Should this plug not fit the socket outlet in
your home it should be cut off and replaced
with a suitable plug as outlined below.
If the moulded plug is cut from the cable
for any reason it must be destroyed or
disposed of safely, as protruding wires
will be an electrical shock hazard.
If the fitted plug is removed.
If a moulded plug is fitted.
•
The flexible mains lead must be correctly
connected as below to three-pin plug of not
less than 13amp capacity. If a B.S. 1363
•
In the event of replacing a fuse in the plug
supplied a 3 amp ASTA approved fuse to
B.S. 1362 must be fitted.
36
IMPORTANT!
IMPORTANT!
The fuse cover must be refitted when changing
the fuse. In the event of losing the fuse cover
the plug must not be used until a replacement
fuse cover has been obtained and fitted.
FLEXIBLE TUBING USED MUST COMPLY
WITH BS.669 CURRENT EDITION.
•
LPG Flexible connections must be a type
suitable for L.P.G and capable of operation
up to 50 mbar and carry a red stripe, band or
label.
Connecting to gas supply
•
This appliance is designed to be installed
with an appliance flexible connection only.
Supply piping should not be less than R3/8.
Connection is made to the Rc ½ (½” B.S.P.)
female threaded entry pipe located just
below the hotplate level on the rear left hand
side of the appliance.
Fitting the stability bracket
•
•
It is recommended that if the appliance is to
be installed with a flexible supply pipe, a
stability bracket be fitted and is available
from your supplier (see Important Safety
Requirements). These instructions should be
read in conjunction with any leaflet packed
with the stability bracket.
IMPORTANT!
ONLY LIQUID SEALANTS TO BE USED
WHEN INLET GAS PIPE IS FITTED I.E.: DO
NOT USE P.T.F.E. SEALANT TAPE.
1. Place the appliance in its intended position
and level appliance.
2. Mark off 300mm from the left hand side of
the appliance as shown in dimension 'A', Fig
1a. This is the centre line of the fixing
bracket.
3. Draw a line 100mm from the front edge of
the feet (see Fig.1a) and remove appliance
from its position. Mark off dimension 'B' (see
Fig.1a) back from this line on the centre line
of the bracket to locate the front edge of the
lower bracket. Fix lower bracket (with two
fixing holes) to the floor then measure the
height from floor level to engagement edge
on back of appliance, dimension 'C' of
Fig. 1b.
•
•
Carry out a gas tightness test after
connecting to the gas supply.
The gas bayonet connector must be fitted in
the shaded area indicated.
50 100
20mm
400
100mm
(C
•
Take into account that it must be possible to
pull the appliance forward sufficiently.
Ensure the hose does not become trapped
when pushing the appliance into position.
300mm
(A
Fig.1a.
Fig.1b.
37
4. Assemble upper bracket to lower bracket so
that the underside of bracket is dimension 'C'
+ 3mm above floor level. (See Fig. 1b)
Reposition appliance and check that top
bracket engages into appliance back as
shown in Fig. 1b.
Checking the hotplate
•
Lift the lid. Fit the burner crowns and caps
ensuring that they are correctly seated. Fit
the pan supports.
•
Check each of the hotplate burners in turn by
turning the hotplate tap to its full on position
and pressing the ignition button. As soon as
the burners are lit the button can be
released.
Pressure testing
1. The oven injector is used as a pressure test
point. Remove the oven furniture.
Remove oven burner box retaining clips (one
spring clip from each side) and remove box
front cover. Replace one clip back into the
right hand side of the burner box.
Remove oven burner by removing the spring
clip from the right hand side of the oven
burner and slide burner off injector, whilst
easing it forward and taking care not to strain
the F.S.D. phial.
Checking the second oven
1. Turn the second oven thermostat control
knob to Mk.1 and press the ignition button.
As soon as the burner is alight the button
can be released.
2. When the oven burner lights up there should
be a low gas rate at first to the oven burner,
which is the F.S.D. bypass rate.
3. When the F.S.D. phial has heated up it
opens the F.S.D. valve and the main gas
stream flows to the burner.
4. After 1 minute check that the flame covers
the full width of the burner and is stable.
5. Set the oven control to Mk. 2, close the oven
door and check that after about 10 minutes
the flame size has reduced.
2. Connect the pressure gauge to the oven
injector.
3. Check the supply pressure by turning the
thermostat on and one hotplate tap full on
and light the appropriate burner.
The pressure should be either: -
(i) For Natural Gas 20mbar
(ii) For LP. Gas. The pressure must be set to
28 mbar for use on butane or 37 mbar for
use on propane.
6. Turn off the control knob and check that the
oven flames go out.
4. Turn off the taps, disconnect the pressure
gauge and replace oven burner and cover,
ensuring that the F.S.D phial is correctly
located into the bracket on the burner.
5. Check operation of the oven.
Checking the main oven
1. Turn on the oven thermostat control knob to
mark 9. As soon as the burner is alight the
control can be released.
2. There should now be a low gas rate to the
burner, which is the F.S.D bypass rate.
3. When the F.S.D. phial has heated up it
opens the F.S.D valve, which allows the
main gas supply to the oven burner.
Checking the grill
•
Place the grill pan containing the grid, with
the handle attached, into the grill
compartment. Light the grill burner by turning
the grill tap full on and pressing the ignition
button on the fascia panel. As soon as the
burner is lit the button can be released.
4. After 1 minute check that the flame covers
the full width of the burner and is stable.
38
5. Set the oven control to Mk 2, close the oven
door and check that after about 10 minutes
the flame size has reduced.
6. Turn off the control and check that the oven
flames go out.
General note
•
Instruct the user on how to use the appliance
and its ignition system. Refer the user to the
wording on the inside cover which gives
advice on the safe operation of the
appliance.
Environment
After installation please dispose of the
packaging with due regard for safety
and the environment. Your local
authority can arrange this.
At the end of the appliances
life
The symbol
on the product or on its
packaging indicates that this product may not be
treated as household waste. Instead it shall be
handed over to the applicable collection point
for the recycling of electrical and electronic
equipment. By ensuring this product is
disposed of correctly, you will help prevent
potential negative consequences for the
environment and human health, which could
otherwise be caused by inappropriate waste
handling of this product. For more detailed
information about recycling of this product,
please contact your local city office, your
household waste disposal service or the shop
where you purchased the product.
39
Service and spare parts
In the event of your appliance requiring service,
or if you wish to purchase spare parts, please
contact your local service force centre by
telephoning: -
Customer care department
For general enquires concerning your Tricity
Bendix appliance or for further information on
Tricity Bendix products, please contact our
customer care department by letter or telephone
at the address below or visit our website at
0870 5 929929
Your telephone call will be automatically routed
to the service force centre covering your
postcode area.
For the address of your local service force
centre and further information about service
force, please visit the website at
Customer Care Department
Tricity Bendix
Major Appliances
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel: 0870 5 727 727 (*)
Before calling out an engineer, please ensure
you have read the details under the heading
"Something Not Working?"
When you contact the service force centre you
will need to give the following details:
*Calls to this number may be recorded for
training purposes.
•
•
•
•
Your name, address and postcode.
Your telephone number.
Clear and concise details of the fault.
The model and serial number of the
appliance (found on the rating plate).
•
The purchase date.
Please note that a valid purchase receipt or
guarantee documentation is required for in-
guarantee service calls.
40
Guarantee conditions
Home visits are made between 8.30am and
5.30pm Monday to Friday. Visits may be
available outside these hours in which case a
premium will be charged.
Standard guarantee conditions
We, Tricity Bendix, undertake that if within 12
months of the date of the purchase this Tricity
Bendix appliance or any part thereof is proved
to be defective by reason only of faulty
workmanship or materials, we will, at our option
repair or replace the same FREE OF CHARGE
for labour, materials or carriage on condition
that:
Exclusions
This guarantee does not cover:
Damage or calls resulting from transportation,
improper use or neglect, the replacement of any
light bulbs or removable parts of glass or plastic.
The appliance has been correctly installed and
used only on the electricity supply stated on the
rating plate.
The appliance has been used for normal
domestic purposes only, and in accordance with
the manufacturer’s instructions.
The appliance has not been serviced,
maintained, repaired, taken apart or tampered
with by any person not authorised by us.
All service work under this guarantee must be
undertaken by a service force centre.
Any appliance or defective part replaced shall
become the Company’s property.
Costs incurred for calls to put right an
appliance, which is improperly installed, or calls
to appliances outside the United Kingdom.
Appliances found to be in use within a
commercial environment, plus those, which are
subject to rental agreements.
Products of Tricity Bendix manufacture which
are not marketed by Tricity Bendix.
This guarantee is in addition to your statutory
and other legal rights.
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Notes
42
Notes
43
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