Dell PowerEdge M420 Systems
Owner's Manual
Regulatory Model: QHB
Regulatory Type: QHB Series
Contents
Notes, Cautions, and Warnings...................................................................................................2
Overview...................................................................................................................................................................7
Front-Panel Features And Indicators.......................................................................................................................8
Solid State Drive Features........................................................................................................................................8
Other Information You May Need...........................................................................................................................10
Choosing The System Boot Mode..........................................................................................................................11
Entering System Setup............................................................................................................................................12
Responding To Error Messages.......................................................................................................................12
Using The System Setup Navigation Keys.......................................................................................................12
System Setup Options.............................................................................................................................................12
System Setup Main Screen..............................................................................................................................12
System BIOS Screen........................................................................................................................................13
System Information Screen..............................................................................................................................13
Memory Settings Screen.................................................................................................................................14
Processor Settings Screen..............................................................................................................................14
Boot Settings Screen.......................................................................................................................................15
Integrated Devices Screen..............................................................................................................................16
Serial Communications Screen........................................................................................................................16
System Profile Settings Screen........................................................................................................................17
System Security Screen...................................................................................................................................18
Miscellaneous Settings....................................................................................................................................18
System And Setup Password Features..................................................................................................................19
Assigning A System And/Or Setup Password..................................................................................................19
Using Your System Password To Secure Your System....................................................................................20
Deleting Or Changing An Existing System And/Or Setup Password................................................................20
Operating With A Setup Password Enabled....................................................................................................21
Entering The UEFI Boot Manager...........................................................................................................................21
Using The Boot Manager Navigation Keys......................................................................................................21
Boot Manager Screen......................................................................................................................................22
UEFI Boot Menu...............................................................................................................................................22
Embedded System Management............................................................................................................................22
Recommended Tools..............................................................................................................................................25
Removing And Installing A Sleeve..........................................................................................................................25
Removing The Sleeve.......................................................................................................................................25
Installing The Sleeve........................................................................................................................................26
Removing And Installing A Blade...........................................................................................................................27
Removing A Blade............................................................................................................................................27
Installing A Blade.............................................................................................................................................27
Inside The Blade.....................................................................................................................................................28
I/O Module Mezzanine Card...................................................................................................................................28
Mezzanine Card Installation Guidelines...........................................................................................................28
Removing A Mezzanine Card...........................................................................................................................29
Installing A Mezzanine Card.............................................................................................................................30
LOM Riser Card.......................................................................................................................................................31
Removing The LOM Riser Card........................................................................................................................31
Installing The LOM Riser Card..........................................................................................................................31
Solid State Drives...................................................................................................................................................32
Removing A Solid State Drive..........................................................................................................................32
Installing A Solid State Drive............................................................................................................................33
Shutdown Procedure For Servicing A Solid State Drive..................................................................................33
Configuring The Boot Drive..............................................................................................................................33
Removing An SSD From The SSD Carrier........................................................................................................33
Installing An SSD In The SSD Carrier...............................................................................................................34
Solid State Drive Backplane...................................................................................................................................34
Removing The SSD Backplane.........................................................................................................................34
Installing The SSD Backplane..........................................................................................................................35
Processors..............................................................................................................................................................36
Removing A Processor.....................................................................................................................................36
Installing A Processor......................................................................................................................................38
NVRAM Backup Battery.........................................................................................................................................39
Replacing The NVRAM Backup Battery..........................................................................................................39
System Board..........................................................................................................................................................40
Removing The Blade System Board.................................................................................................................40
Installing The Blade System Board..................................................................................................................41
Processor/DIMM Blank..........................................................................................................................................42
Removing A Processor/DIMM Blank...............................................................................................................42
Installing A Processor/DIMM Blank................................................................................................................43
System Memory......................................................................................................................................................43
General Memory Module Installation Guidelines............................................................................................45
Removing Memory Modules............................................................................................................................47
Installing Memory Modules.............................................................................................................................48
Management Riser Card.........................................................................................................................................49
Removing The Management Riser Card..........................................................................................................49
Installing The Management Riser Card............................................................................................................50
Replacing The SD Card....................................................................................................................................50
Replacing The SD vFlash Card.........................................................................................................................51
Safety First—For You and Your System..................................................................................................................53
Troubleshooting System Memory...........................................................................................................................53
Troubleshooting Solid State Drives........................................................................................................................54
Troubleshooting USB Devices................................................................................................................................54
Troubleshooting An Internal SD Card.....................................................................................................................54
Troubleshooting Processors...................................................................................................................................55
Troubleshooting The Blade System Board.............................................................................................................55
Troubleshooting The NVRAM Backup Battery.......................................................................................................56
Dell Online Diagnostics...........................................................................................................................................57
Dell Embedded System Diagnostics.......................................................................................................................57
When To Use The Embedded System Diagnostics..........................................................................................57
Running The Embedded System Diagnostics...................................................................................................57
System Diagnostic Controls.............................................................................................................................58
System Board Jumper Settings..............................................................................................................................59
System Board Connectors......................................................................................................................................59
Disabling A Forgotten Password............................................................................................................................60
LCD Status Messages.............................................................................................................................................63
Viewing LCD Messages...................................................................................................................................63
Removing LCD Messages.................................................................................................................................63
System Error Messages..........................................................................................................................................63
Warning Messages...............................................................................................................................................119
Diagnostic Messages...........................................................................................................................................119
1
About Your System
Overview
Your system includes up to four quarter-height blades installed in a sleeve. To function as a system, the sleeve is
inserted into an M1000e enclosure (chassis).
CAUTION: Exercise care while handling the sleeve to prevent damage to the internal components.
NOTE: To ensure proper operation and cooling, all blade slots in the sleeve must be populated at all times with
either a blade or quarter-height blade blank(s).
NOTE: For complete instructions on operating the quarter-height blades, see the M1000e Enclosure Owner's
Manual and the CMC User's Guide at support.dell.com/manuals.
Figure 1. Sleeve and Blade — Overview
1. quarter-height blade
2. sleeve
3. enclosure
The following figure shows the blade slot numbering in a sleeve.
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Figure 2. Blade Slot Numbering
Front-Panel Features And Indicators
Figure 3. Front-Panel Features and Indicators
1. blade handle release button
2. solid state drives (2)
3. USB connectors (2)
4. blade power button/indicator
Solid State Drive Features
Your system supports two 1.8 inch uSATA Solid State Drives (SSD).
The SSDs plug into the SSD backplane inside the blade. On blades with a diskless configuration, you must install SSD
blanks in all drive slots, and the SSD backplane must still be installed to maintain proper airflow.
The SSD indicators display different patterns as drive events occur in the system.
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Figure 4. SSD Features
1. activity indicator (green)
2. status indicator (green and amber)
NOTE: If the SSD is in Advanced Host Controller Interface (AHCI) mode, the status LED remains off.
Drive-Status Indicator Pattern
Blinks green two times per second
Off
Condition
Identifying drive or preparing for removal
Drive ready for insertion or removal
NOTE: The drive status indicator remains off until all SSDs are
initialized after system power is applied. Drives are not ready
for insertion or removal during this time.
Blinks green, amber, and off
Blinks amber four times per second
Blinks green slowly
Drive predicted failure
Drive failed
Drive rebuilding
Drive online
Steady green
Blinks green three seconds, amber three
seconds, and off six seconds
Rebuild aborted
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Other Information You May Need
WARNING: See the safety and regulatory information that shipped with your system. Warranty information may be
included within this document or as a separate document.
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The Getting Started Guide provides an overview of system features, setting up your system, and technical
specifications.
The Rack Installation Instructions included with your rack solution describes how to install your system into a
rack.
The Dell PowerEdge M1000e Enclosure Owner’s Manual provides information about enclosure features and
describes how to troubleshoot the enclosure and install or replace the enclosure's components.
The Dell Chassis Management Controller User’s Guide provides information on installing, configuring and using
the Chassis Management Controller (CMC).
For the full name of an abbreviation or acronym used in this document, see the Glossary at support.dell.com/
manuals.
Dell systems management application documentation provides information about installing and using the
systems management software.
Any media that ships with your system that provides documentation and tools for configuring and managing your
system, including those pertaining to the operating system, system management software, system updates, and
system components that you purchased with your system.
NOTE: Always check for updates on support.dell.com/manuals and read the updates first because they often
supersede information in other documents.
10
2
Using The System Setup And Boot Manager
System Setup enables you to manage your system hardware and specify BIOS-level options.
The following keystrokes provide access to system features during startup:
Keystroke Description
<F2>
Enters the System Setup.
<F10>
Enters System Services, which opens the Dell Lifecycle Controller 2 (LC2). The Dell LC2 allows you to
access utilities such as embedded system diagnostics. For more information, see the Dell LC2
documentation.
<F11>
<F12>
Enters the BIOS Boot Manager or the Unified Extensible Firmware Interface (UEFI) Boot Manager,
depending on the system's boot configuration.
Starts Preboot eXecution Environment (PXE) boot.
From the System Setup, you can:
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Change the NVRAM settings after you add or remove hardware
View the system hardware configuration
Enable or disable integrated devices
Set performance and power management thresholds
Manage system security
You can access the System Setup using the:
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Standard graphical browser, which is enabled by default
Text browser, which is enabled using Console Redirection
To enable Console Redirection, in System Setup, select System BIOS → Serial Communication screen → Serial
Communication, select On with Console Redirection.
NOTE: By default, help text for the selected field is displayed in the graphical browser. To view the help text in the
text browser, you must press <F1>.
Choosing The System Boot Mode
System Setup enables you to specify the boot mode for installing your operating system:
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BIOS boot mode (the default) is the standard BIOS-level boot interface.
UEFI boot mode is an enhanced 64-bit boot interface based on Unified Extensible Firmware Interface (UEFI)
specifications that overlays the system BIOS.
You must select the boot mode in the Boot Mode field of the Boot Settings Screen of System Setup. Once you specify the
boot mode, the system boots in the specified boot mode and you proceed then to install your operating system from that
mode. Thereafter, you must boot the system in the same boot mode (BIOS or UEFI) to access the installed operating
system. Trying to boot the operating system from the other boot mode will cause the system to halt at startup.
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NOTE: Operating systems must be UEFI-compatible to be installed from the UEFI boot mode. DOS and 32-bit
operating systems do not support UEFI and can only be installed from the BIOS boot mode.
NOTE: For the latest information on supported operating systems, see dell.com/ossupport.
Entering System Setup
1. Turn on or restart your system.
2. Press <F2> immediately after you see the following message:
<F2> = System Setup
If your operating system begins to load before you press <F2>, allow the system to finish booting, and then restart
your system and try again.
Responding To Error Messages
If an error message is displayed while the system is booting, make a note of the message. See System Error Messages
section of this manual for an explanation of the message and suggestions for correcting errors.
NOTE: After installing a memory upgrade, it is normal for your system to display a message the first time you start
your system.
Using The System Setup Navigation Keys
Keys
Action
Up arrow
Moves to the previous field.
Down arrow Moves to the next field.
<Enter>
Spacebar
<Esc>
Allows you to type in a value in the selected field (if applicable) or follow the link in the field.
Expands or collapses a drop-down list, if applicable.
Moves to the previous page until you view the main screen. Pressing <Esc> in the main screen exits
System Setup. A message prompts you to save any unsaved changes.
<F1>
Displays the System Setup help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
System Setup Options
System Setup Main Screen
NOTE: Press <Alt><F> to reset the BIOS or UEFI settings to their default settings.
Menu Item
Description
System BIOS
This option is used to view and configure BIOS settings.
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Menu Item
Description
iDRAC Settings
Device Settings
This option is used to view and configure iDRAC settings.
This option is used to view and configure device settings.
System BIOS Screen
NOTE: The options for System Setup change based on the system configuration.
NOTE: System Setup defaults are listed under their respective options in the following sections, where applicable.
Menu Item
Description
iDRAC Settings
This option is used to view and configure iDRAC settings.
This option is used to view and configure device settings.
Device Settings
System Information
Displays information about the system such as the system model name, BIOS version, Service
Tag, and so on.
Memory Settings
Displays information and options related to installed memory.
Processor Settings
Displays information and options related to the processor such as speed, cache size, and so
on.
Boot Settings
Displays options to specify the boot mode (BIOS or UEFI). Enables you to modify UEFI and
BIOS boot settings.
Integrated Devices
Displays options to enable or disable integrated device controllers and ports, and to specify
related features and options.
Serial Communication Displays options to enable or disable the serial ports and specify related features and
options.
System Profile Settings Displays options to change the processor power management settings, memory frequency,
and so on.
System Security
Displays options to configure the system security settings like, system password, setup
password, TPM security, and so on. It also enables or disables support for local BIOS update
and the power button on the system.
Miscellaneous Settings Displays options to change the system date, time, and so on.
System Information Screen
Menu Item
Description
System Model Name
System BIOS Version
System Service Tag
Displays the system model name.
Displays the BIOS version installed on the system.
Displays the system Service Tag.
System Manufacturer
System Manufacturer Contact Information
Displays the name of system manufacturer.
Displays the contact information of the system manufacturer.
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Memory Settings Screen
Menu Item
Description
System Memory Size
System Memory Type
Displays the amount of memory installed in the system.
Displays the type of memory installed in the system.
System Memory Speed Displays the system memory speed.
System Memory Voltage Displays the system memory voltage.
Video Memory
Displays the amount of video memory.
System Memory Testing Specifies whether system memory tests are run during system boot. Options are Enabled
and Disabled. By default, the System Memory Testing option is set to Disabled.
Memory Operating Mode Specifies the memory operating mode. The options available depending on the memory
configuration of your system are Optimizer Mode, Advanced ECC Mode, Mirror Mode,
Spare Mode, and Spare with Advanced ECC Mode. By default, the Memory Operating Mode
option is set to Optimizer Mode.
Node Interleaving
If this field is Enabled, memory interleaving is supported if a symmetric memory
configuration is installed. If Disabled, the system supports Non-Uniform Memory
architecture (NUMA) (asymmetric) memory configurations. By default, Node Interleaving
option is set to Disabled.
Serial Debug Output
By default, it is set to disabled.
Processor Settings Screen
Menu Item
Description
Logical Processor
Allows you to enable or disable logical processors and display the number of logical
processors. If the Logical Processor option is set to Enabled, the BIOS displays all the logical
processors. If this option is set to Disabled, the BIOS only displays one logical processor per
core. By default, the Logical Processor option is set to Enabled.
QPI Speed
Allows you to set the QuickPath Interconnect data rate settings. By default, the QPI Speed
option is set to Maximum data rate.
NOTE: The QPI Speed option is displayed only when both the processors are installed.
Virtualization
Technology
Allows you enable or disable the additional hardware capabilities provided for virtualization.
By default, the Virtualization Technology option is set to Enabled.
Adjacent Cache Line
Prefetch
Allows you to optimize the system for applications that require high utilization of sequential
memory access. By default, the Adjacent Cache Line Prefetch option is set to Enabled. You
can disable this option for applications that require high utilization of random memory
access.
Hardware Prefetcher
Allows you to enable or disable hardware prefetcher. By default, the Hardware Prefetcher
option is set to Enabled.
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Menu Item
Description
DCU Streamer
Prefetcher
Allows you to enable or disable DCU streamer prefetcher. By default, the DCU Streamer
Prefetcher option is set to Enabled.
DCU IP Prefetcher
Allows you to enable or disable DCU IP prefetcher. By default, the DCU IP Prefetcher option
is set to Enabled.
Execute Disable
Allows you enable or disable execute disable memory protection technology. By default, the
Execute Disable option is set to Enabled.
Number of Cores per
Processor
Allows you to control the number of enabled cores in each processor. By default, the
Number of Cores per Processor option is set to All.
Processor 64-bit
Support
Specifies if the processor(s) support 64-bit extensions.
Processor Core Speed Displays the maximum core frequency of the processor.
Processor Bus Speed
Displays the bus speed of the processors.
NOTE: The processor bus speed option is displayed only when both the processors are
installed.
Boot Settings Screen
Menu Item
Boot Mode
Description
Allows you to set the boot mode of the system.
CAUTION: Switching the boot mode may prevent the system from booting if the operating
system is not installed in the same boot mode.
If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS
allows compatibility with non-UEFI operating systems. By default, the Boot Mode option is set to
BIOS.
NOTE: Setting this field to UEFI disables BIOS Boot Settings menu. Setting this field to BIOS
disables the UEFI Boot Settings menu.
Boot Sequence
Retry
Allows you to enable or disable the boot sequence retry feature. If this field is enabled and the
system fails to boot, the system reattempts the boot sequence after 30 seconds. By default, the
Boot Sequence Retry option is set to Disabled.
BIOS Boot
Settings
Allows you to enable or disable BIOS Boot options.
NOTE: This option is enabled only if the boot mode is BIOS.
UEFI Boot
Settings
Allows you to enable or disable UEFI Boot options.
NOTE: This option is enabled only if the boot mode is UEFI.
One-Time Boot
Allows you to enable or disable a one-time boot from a selected device.
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Integrated Devices Screen
Menu Item
Description
Integrated RAID
Controller
Allows you to enable or disable the integrated RAID controller. By default, the Integrated
RAID Controller option is set to Enabled.
User Accessible USB
Ports
Allows you to set the user accessible ports. Selecting All Ports Off disables all USB ports. By
default, the User Accessible USB Ports option is set to All Ports On.
Internal SD Card
Redundancy
If set to Mirror mode, data is written on both SD cards. If any one of the SD card fails, data is
written to the active SD card. Data from this card is copied to the replacement SD card at the
next boot.
Internal SD Card Port
Enables or disables the system’s internal SD card port.
NOTE: If you enable this option, access to the vFlash partition is disabled.
Integrated Network
Card 1
Allows you to enable or disable the integrated network card. By default, the Integrated
Network Card 1 option is set to Enabled.
OS Watchdog Timer
Allows you to enable or disable the OS wacthdog timer. When this field is enabled, the
operating system initializes the timer and the OS watchdog timer helps in recovering the
operating system. By default, the OS Watchdog Timer option is set to Disabled.
Embedded Video
Controller
Allows you to enable or disable the Embedded Video Controller. By default, the embedded
video controller is Enabled.
SR-IOV Global Enable
Allows you to enable or disable the BIOS configuration of Single Root I/O Virtualization (SR-
IOV) devices. By default, the SR-IOV Global Enable option is set to Disabled.
Slot Disablement
The Slot Disablement feature controls the configuration of mezzanine cards installed in the
specified slots. Only mezzanine card slots that are present on your system are available for
control.
Serial Communications Screen
Menu Item
Description
Serial Communication Allows you to enable the COM port or Console Redirection options.
Serial Port Address
Failsafe Baud Rate
Allows you to set the port address for serial devices. By default, the Serial Port Address option
is set to COM1.
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console
redirection by SOL, configure the same port address for console redirection and the serial
device.
Displays the failsafe baud rate for console redirection. The BIOS attempts to determine the
baud rate automatically. This failsafe baud rate is used only if the attempt fails and the value
must not be changed. By default, the Failsafe Baud Rate option is set to 11520.
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Menu Item
Description
Remote Terminal Type Allows you to set the remote console terminal type. By default, the Remote Terminal Type
option is set to VT 100/VT220.
Redirection After Boot Allows you to enable or disable to the BIOS console redirection when the operating system is
loaded. By default, the Redirection After Boot option is set to Enabled.
System Profile Settings Screen
Menu Item
Description
System Profile
Allows you to set the system profile. If you set the System Profile option to a mode other than
Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the
options if the mode is set to Custom. By default, the System Profile option is set to Performance
Per Watt Optimized (DAPC). DAPC is Dell Active Power Controller.
NOTE: The following parameters are available only when the System Profile is set to Custom.
CPU Power
Management
Allows you to set the CPU power management. By default, the CPU Power Management option is
set to System DBPM (DAPC). DBPM is Demand-Based Power Management.
Memory Frequency Allows you to set the memory frequency. By default, the Memory Frequency option is set to
Maximum Performance.
Turbo Boost
Allows you to enable or disable the processor to operate in turbo boost mode. By default, the
Turbo Boost option is set to Enabled.
C1E
Allows you to enable or disable the processor to switch to a minimum performance state when it
is idle. By default, the C1E option is set to Enabled.
C States
Allows you to enable or disable the processor to operate in all available power states. By default,
the C States option is set to Enabled.
Monitor/Mwait
Allows you to enable Monitor/Mwait instructions in the processor. By default, the Monitor/Mwait
option is set to Enabled for all system profiles, except Custom.
NOTE: This option can be disabled only if the C States option in Custom mode is disabled.
NOTE: When C States is enabled in Custom mode, changing the Monitor/Mwait setting does
not impact system power/performance.
Memory Patrol
Scrub
Allows you to set the memory patrol scrub frequency. By default, the Memory Patrol Scrub
option is set to Standard.
Memory Refresh
Rate
Allows you to set the memory refresh rate. By default, the Memory Refresh Rate option is set to
1x.
Memory Operating Allows you to set the DIMM voltage selection. When set to Auto, the system automatically sets
Voltage
the system voltage to the optimal setting based on the DIMM capacity and the numbers of
DIMMs installed. By default, the Memory Operating Voltage option is set to Auto.
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System Security Screen
Menu Item
Description
Intel AES-NI
The Intel AES-In option improves the speed of applications by performing encryption and
decryption using the Advanced Encryption Standard set and is set to Enabled by default.
System Password Allows you to set the system password. This option is read-only if the password jumper is not
installed in the system.
Setup Password
Allows you to set the setup password. This option is read-only if the password jumper is not
installed in the system.
Password Status Allows you to lock the system password. By default, the Password Status option is set to
Unlocked.
TPM Security
Allows you to control the reporting mode of the Trusted Platform Module (TPM). By default, the
TPM Security option is set to Off. You can only modify the TPM Status, TPM Activation , and Intel
TXT fields if the TPM Status field is set to either On with Pre-boot Measurements or On without
Pre-boot Measurements.
TPM Activation
Allows you to change the operational state of the TPM. By default, the TPM Activation option is
set to No Change.
TPM Status
TPM Clear
Displays the TPM status.
CAUTION: Clearing the TPM results in loss of all keys in the TPM. The loss of TPM keys may
affect booting to the operating system.
Allows you to clear all the contents of the TPM. By default, the TPM Clear option is set to No.
Intel TXT
Allows you enable or disable Intel Trusted Execution Technology. To enable Intel TXT,
Virtualization Technology must be enabled and TPM Security must be enabled with Pre-boot
measurements. By default, the Intel TXT option is set to Off.
Power Button
Allows you to enable or disable the power button on the front of the system. By default, the Power
Button option is set to Enabled.
AC Power
Recovery
Allows you to set how the system reacts after AC power is restored to the system. By default, the
AC Power Recovery option is set to Last.
Miscellaneous Settings
Menu Item
Description
System Time
System Date
Asset Tag
Allows you to set the time on the system.
Allows you to set the date on the system.
Displays the asset tag and allows you to modify it for security and tracking purposes.
Keyboard NumLock
Allows you to set whether the system boots with the NumLock enabled or disabled. By
default the Keyboard NumLock is set to On.
NOTE: This field does not apply to 84-key keyboards.
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Menu Item
Description
Report Keyboard Errors
Allows you to set whether keyboard-related error messages are reported during system
boot. By default, the Report Keyboard Errors field is set to Report.
F1/F2 Prompt on Error
Allows you to enable or disable the F1/F2 prompt on error. By default, F1/F2 Prompt on
Error is set to Enabled.
In-System Characterization This field enables or disables In-System Characterization. By default, In-System
Characterization is set to Enabled.
System And Setup Password Features
You can create a system password and a setup password to secure your system. To enable creation of the system and
setup password, the password jumper must be set to enabled. For more information on the password jumper settings,
see System Board Jumper Settings.
System password This is the password that you must enter to log on to your system.
Setup password This is the password that you must enter to access and make changes to the BIOS or UEFI settings
of your system.
CAUTION: The password features provide a basic level of security for the data on your system.
CAUTION: Anyone can access the data stored on your system if the system is running and unattended.
NOTE: Your system is shipped with the system and setup password feature disabled.
Assigning A System And/Or Setup Password
NOTE: The password jumper enables or disables the System Password and Setup Password features. For more
information on the password jumper settings, see System Board Jumper Settings.
You can assign a new System Password and/or Setup Password or change an existing System Password and/or Setup
Password only when the password jumper setting is enabled and Password Status is Unlocked. If the Password Status
is Locked, you cannot change the System Password and/or Setup Password.
If the password jumper setting is disabled, the existing System Password and Setup Password is deleted and you need
not provide the system password to log on to the system.
To assign a system and/or setup password:
1. To enter System Setup, press <F2> immediately after a power-on or reboot.
2. In the System Setup Main Menu, select System BIOS and press <Enter>.
The System BIOS screen is displayed.
3. In the System BIOS screen, select System Security and press <Enter>.
The System Security screen is displayed.
4. In the System Security screen, verify that Password Status is Unlocked.
5. Select System Password , enter your system password, and press <Enter> or <Tab>.
Use the following guidelines to assign the system password:
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A password can have up to 32 characters.
The password can contain the numbers 0 through 9.
Only lower case letters are valid, upper case letters are not allowed.
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–
The following special characters are allowed: space, (”), (+), (,), (-), (.), (/), (;), ([), (\), (]), (`).
A message prompts you to re-enter the system password.
6. Re-enter the system password that you entered earlier and click OK.
7. Select Setup Password, enter your system password and press <Enter> or <Tab>.
A message prompts you to re-enter the setup password.
8. Re-enter the setup password that you entered earlier and click OK.
9. Press <Esc> to save the changes.
NOTE: Password protection does not take effect until the system reboots.
Using Your System Password To Secure Your System
NOTE: If you have assigned a setup password, the system accepts your setup password as an alternate system
password.
1. Turn on or reboot your system.
2. Type your password and press <Enter>.
When Password Status is Locked, type the password and press <Enter> when prompted at reboot.
If an incorrect system password is entered, the system displays a message and prompts you to re-enter your password.
You have three attempts to enter the correct password. After the third unsuccessful attempt, the system displays an
error message that the system has halted and must be powered down.
Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
NOTE: You can use the Password Status option in conjunction with the System Password and Setup Password
options to protect your system from unauthorized changes.
Deleting Or Changing An Existing System And/Or Setup Password
Ensure that the Password jumper is set to enabled and the Password Status is Unlocked before attempting to delete or
change the existing System and/or Setup password. You cannot delete or change an existing System or Setup password
if the Password Status is Locked.
To delete or change the existing System and/or Setup password:
1. To enter System Setup, press <F2> immediately after a power-on or reboot.
2. In the System Setup Main Menu, select System BIOS and press <Enter>.
The System BIOS screen is displayed.
3. In the System BIOS Screen, select System Security and press <Enter>.
The System Security screen is displayed.
4. In the System Security screen, verify that Password Status is Unlocked.
5. Select System Password, alter or delete the existing system password and press <Enter> or <Tab>.
6. Select Setup Password, alter or delete the existing setup password and press <Enter> or <Tab>.
NOTE: If you change the System and/or Setup password a message prompts you to re-enter the new password. If
you delete the System and/or Setup password, a message prompts you to confirm the deletion.
7. Press <Esc> to save the changes.
20
NOTE: You can disable password security while logging on to the system. To disable the password security, turn on
or reboot your system, type your password and press <Ctrl><Enter>.
Operating With A Setup Password Enabled
If Setup Password is Enabled, enter the correct setup password before modifying most of the System Setup options.
If you do not enter the correct password in three attempts, the system displays the message
Incorrect Password! Number of unsuccessful password attempts: <x> System
Halted! Must power down.
Even after you shut down and restart the system, the error message is displayed until the correct password is entered.
The following options are exceptions:
•
•
If System Password is not Enabled and is not locked through the Password Status option, you can assign a
system password.
You cannot disable or change an existing system password.
NOTE: You can use the Password Status option in conjunction with the Setup Password option to protect the
system password from unauthorized changes.
Entering The UEFI Boot Manager
NOTE: Operating systems must be 64-bit UEFI-compatible (for example, Microsoft Windows Server 2008 x64
version) to be installed from the UEFI boot mode. DOS and 32-bit operating systems can only be installed from the
BIOS boot mode.
The Boot Manager enables you to:
•
•
Add, delete, and arrange boot options
Access System Setup and BIOS-level boot options without rebooting
To enter the Boot Manager:
1. Turn on or restart your system.
2. Press <F11> after you see the following message:
<F11> = UEFI Boot Manager
If your operating system begins to load before you press <F11>, allow the system to finish booting, and then restart
your system and try again.
Using The Boot Manager Navigation Keys
Key
Description
Up arrow
Moves to the previous field.
Down arrow Moves to the next field.
<Enter>
Allows you to type in a value in the selected field (if applicable) or follow the link in the field.
Expands or collapses a drop-down list, if applicable.
Spacebar
21
Key
Description
<Esc>
Moves to the previous page till you view the main screen. Pressing <Esc> in the main screen exits
System Setup. A message prompts you to save any unsaved changes.
<F1>
Displays the System Setup help file.
NOTE: For most of the options, any changes that you make are recorded but do not take effect until you restart the
system.
Boot Manager Screen
Menu Item
Description
Continue Normal
Boot
The system attempts to boot to devices starting with the first item in the boot order. If the boot
attempt fails, the system continues with the next item in the boot order until the boot is
successful or no more boot options are found.
BIOS Boot Menu
UEFI Boot Menu
Displays the list of available BIOS boot options (marked with asterisks). Select the boot option
you wish to use and press <Enter>.
Displays the list of available UEFI boot options (marked with asterisks). Select the boot option
you wish to use and press <Enter>. The UEFI Boot Menu enables you to Add Boot Option,
Delete Boot Option, or Boot From File.
Driver Health Menu Displays a list of the drivers installed on the system and their health status.
Launch System
Setup
Enables you to access the System Setup.
System Utilities
Enables you to access the BIOS Update File Explorer, run the Dell Diagnostics program, and
reboot the system.
UEFI Boot Menu
Menu Item
Description
Boot From File
Sets a one-time boot option not included in the boot option list.
Select UEFI Boot Option Displays the list of available UEFI boot options (marked with asterisks), select the boot option
you wish to use and press <Enter>.
Add Boot Option
Adds a new boot option.
Delete Boot Option
Deletes an existing boot option.
Embedded System Management
The Dell Lifecycle Controller provides advanced embedded systems management throughout the server’s lifecycle. The
Lifecycle Controller can be started during the boot sequence and can function independently of the operating system.
NOTE: Certain platform configurations may not support the full set of features provided by the Lifecycle Controller.
For more information about setting up the Lifecycle Controller, configuring hardware and firmware, and deploying the
operating system, see the Lifecycle Controller documentation at support.dell.com/manuals.
22
iDRAC Settings Utility
The iDRAC Settings utility is an interface to setup and configure the iDRAC parameters using UEFI. You can enable or
disable various iDRAC parameters using the iDRAC7 Settings Utility, for example:
NOTE: Some of the features mentioned in the list may require the iDRAC7 Enterprise License upgrade.
•
Configure, enable, or disable the iDRAC local area network through the dedicated iDRAC Enterprise card port or
the embedded NIC
•
•
•
Enable or disable IPMI over LAN
Enable a LAN Platform Event Trap (PET) destination
Attach or detach the Virtual Media devices
For more information on using iDRAC7, see the iDRAC7 User's Guide, at support.dell.com/manuals.
Entering The iDRAC Settings Utility
1. Turn on or restart the managed system.
2. Press <F2> during Power-on Self-test (POST).
3. In the System Setup Main Menu page, click iDRAC Settings.
The iDRAC Settings page is displayed.
23
24
3
Installing Blade Components
Recommended Tools
You may need the following items to perform the procedures in this section:
•
•
•
#1 and #2 Phillips screwdrivers
T10 and T15 Torx screwdrivers
Wrist grounding strap (connected to ground)
Removing And Installing A Sleeve
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
•
•
Before you remove or install a sleeve in the enclosure, ensure that the top slot (Blade a) of the sleeve is empty.
You can remove or install a sleeve in the enclosure with blades or blade blanks installed in the slots Blade b,
Blade c, and Blade d.
Removing The Sleeve
1. Power down the blades in the sleeve using operating system commands or the CMC.
When a blade is powered off, its front-panel power indicator is off.
CAUTION: Before removing a sleeve from slots 3 or 4 of the enclosure, rotate the LCD panel to the storage position
to prevent accidental damage to the LCD screen.
2. Remove the blade from the top slot (Blade a) of the sleeve.
CAUTION: If you are permanently removing a sleeve from the enclosure, install two half-height blade blanks.
Operating the system for extended periods of time without blade blanks installed can cause the enclosure to
overheat.
3. Pull the sleeve handle to release the sleeve from the locked position.
4. Push down on the sleeve handle and slide the sleeve out of the enclosure.
CAUTION: To protect the I/O connector pins at the back of the sleeve, install the I/O connector covers any time a
sleeve is removed from the enclosure.
5. Install the cover on the sleeve handle.
6. Install the I/O connector covers over the I/O connectors on the sleeve.
25
Figure 5. Removing and Installing a Sleeve
1. sleeve handle cover
2. sleeve handle
5. guide rail on enclosure
6. sleeve
3. sleeve/blade slot
4. guide rail on sleeve
Installing The Sleeve
1. Remove the I/O connector covers from the I/O connectors on the sleeve and save for future use.
2. Remove the cover from the sleeve handle.
NOTE: To ensure optimal thermal performance, do not replace the cover on the sleeve handle after the sleeve is
installed in the enclosure.
3. If installed, remove the blade or blade blank from the top slot (Blade a) of the sleeve.
CAUTION: If you are installing a sleeve in bays 3 or 4, rotate the LCD module to the horizontal storage position to
prevent accidental damage to the LCD screen.
4. Align the guide rail on the upper edge of the sleeve so that the rail fits between the plastic guides on the enclosure.
5. Slide the sleeve into the enclosure.
6. Lift the sleeve handle up to secure the sleeve in the enclosure.
26
Removing And Installing A Blade
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
Removing A Blade
1. Power down the blade in the sleeve using operating system commands or the CMC, and ensure that the blade is
turned off.
When a blade is turned off, its front-panel power indicator is off.
2. Pull down on the blade release handle and slide the blade out of the sleeve.
CAUTION: If you are permanently removing the blade, install a blade blank. Operating the system for extended
periods of time without a blade blank installed can cause the enclosure to overheat.
Figure 6. Removing and Installing a Blade
1. blade
2. blade release handle
3. sleeve
Installing A Blade
1. If you are installing a blade in the top slot (Blade a) of the sleeve, ensure that the sleeve is installed in the
enclosure.
2. If installed, remove the blade blank from the blade slot in the sleeve.
3. Orient the blade so that the blade release handle faces the sleeve release handle.
4. Slide the blade into the sleeve until the blade release handle engages and locks the blade in place.
27
Inside The Blade
Figure 7. Inside the Blade
1. blade system board release handle
2. mezzanine card blank
9. SD card 1 slot
10. SD vFlash card/SD card 2 slot
11. processor 2 socket
12. memory modules (3) (for processor 1)
13. optional mezzanine card (Fabric B or C)
14. mezzanine card release latch
3. processor/DIMM blank
4. LOM riser card connector
5. heat sink (for processor 1)
6. memory modules (3) (for processor 2)
7. SSD backplane
8. solid state drives (2)
I/O Module Mezzanine Card
Mezzanine Card Installation Guidelines
•
•
The blade supports one SFF mezzanine card.
The mezzanine card slot supports Fabric B or Fabric C, depending on the slot in the sleeve where the blade is
installed. This card must match the fabric type of the I/O modules installed in the corresponding I/O module
bays.
NOTE: For more information on I/O modules, see "Guidelines for Installing I/O Modules" in the M1000e Enclosure
Owner's Manual at support.dell.com/manuals.
28
Removing A Mezzanine Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
2. Rotate the mezzanine card retention latch to unlock the mezzanine card.
NOTE: Hold the mezzanine card by its edges only.
3. Lift the mezzanine card up and away from the blade system board.
4. If you are permanently removing the mezzanine card, you must install a mezzanine blank over the vacant mezzanine
card slot. To install a mezzanine blank:
a) Place the mezzanine blank on the mezzanine card connector.
When properly seated, the tabs underneath the mezzanine blank cover all corners of the mezzanine card
connector and the tab on the side of the mezzanine blank rests over the slot on the chassis wall.
b) Rotate the mezzanine card retention latch over the mezzanine blank to secure it in position.
5. Install the blade in the sleeve.
Figure 8. Removing and Installing a Mezzanine Card
1. mezzanine card
2. locking tab on the side of the mezzanine card
3. mezzanine card slot
4. mezzanine card retention latch
29
Figure 9. Removing and Installing a Mezzanine Blank
1. tabs under the mezzanine blank (4)
2. mezzanine blank
3. locking tab on the side of the mezzanine blank
4. mezzanine card slot
5. mezzanine card retention latch
Installing A Mezzanine Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Rotate the mezzanine card retention latch to unlock the mezzanine blank.
2. Release the locking tab on the side of the mezzanine blank secured to the wall of the chassis and lift the mezzanine
blank away from the system.
NOTE: Hold the mezzanine card by its edges only.
3. Orient the card to align the connector on the bottom of the mezzanine card with the mezzanine card slot on the
blade system board.
4. Lower the card into place until it is fully seated.
5. Rotate the mezzanine card retention latch over the mezzanine card to secure it in position.
6. Install the blade in the sleeve.
30
LOM Riser Card
Removing The LOM Riser Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
2. Remove the two screws that secure the LOM riser card to the blade system board.
3. Lift the card away from the blade system board.
Figure 10. Removing and Installing the LOM Riser Card
1. LOM riser card
2. screws (2)
3. LOM riser card connector
Installing The LOM Riser Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
2. Install the LOM riser card:
a) Lower the LOM riser card into place until the card connector fits into the corresponding connector on the blade
system board.
b) Secure the card with the two screws.
31
3. Install the blade in the sleeve.
Solid State Drives
•
•
•
•
The system supports up to two 1.8 inch uSATA Solid State Drives (SSDs).
All SSDs connect to the blade system board through the SSD backplane.
SSDs are supplied in special hot-swappable drive carriers that fit in the SSD slots.
For a single SSD configuration, an SSD blank must be installed in the other drive bay to maintain proper cooling
airflow.
Removing A Solid State Drive
NOTE: Not all operating systems support hot-swappable drive installation. See the documentation supplied with
your operating system.
1. Take the SSD offline and wait until the indicator codes on the SSD-drive carrier signal that the drive may be
removed safely.
When all indicators are off, the drive is ready for removal.
See your operating system documentation for more information on taking the SSD offline.
2. Open the SSD carrier release handle to release the drive from the SSD connector on the SSD backplane.
3. Slide the SSD out until it is free of the drive bay.
If you are permanently removing an SSD, install a blank insert.
Figure 11. Removing and Installing an SSD
1. SSD carrier release handle
2. SSD
3. SSD connectors (2)
4. SSD backplane
32
Installing A Solid State Drive
CAUTION: When a replacement hot-swappable SSD is installed and the blade is powered on, the SSD
automatically begins to rebuild. Make absolutely sure that the replacement SSD is blank or contains data that you
wish to have over-written. Any data on the replacement SSD is immediately lost after the SSD is installed.
NOTE: Not all operating systems support hot-swappable drive installation. See the documentation supplied with
your operating system.
1. If installed, remove the SSD blank.
2. If closed, open the SSD carrier release handle.
3. Insert the SSD drive carrier into the drive slot until the carrier connects with the SSD backplane.
4. Close the release handle to lock the SSD in place.
NOTE: The status LED indicator displays a steady green light if the SSD is installed correctly. The SSD carrier LED
green indicator flashes as the drive rebuilds.
Shutdown Procedure For Servicing A Solid State Drive
NOTE: This section applies only when the blade must be powered down to service an SSD. In many situations, the
SSD can be serviced while the blade is powered on.
If you need to power off the blade to service an SSD, wait for 30 seconds after the blade’s power indicator turns off,
before removing the SSD. Otherwise, the SSD may not be recognized after it is reinstalled and the blade is powered on
again.
Configuring The Boot Drive
The drive or device from which the system boots is determined by the boot order specified in the System Setup.
Removing An SSD From The SSD Carrier
CAUTION: To avoid damaging the SSD or the SSD carrier, do not use excessive force.
1. Slightly pull outward on the edges of the SSD carrier in the direction of the arrows marked on the SSD carrier and
disengage the SSD from the carrier.
2. Slide the SSD out of the SSD carrier.
33
Figure 12. Removing and Installing an SSD Into an SSD Carrier
1. arrows (2)
2. SSD carrier
3. SSD
4. SSD connectors
5. connector alignment label
Installing An SSD In The SSD Carrier
1. Align the SSD with the SSD carrier so that the connectors on the SSD face up and match the connector alignment
label on the SSD carrier.
CAUTION: To avoid damaging the SSD or the SSD carrier, do not use excessive force.
2. Slide the SSD into the SSD carrier until it is secured inside the SSD carrier.
Solid State Drive Backplane
Removing The SSD Backplane
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
CAUTION: To prevent damage to the SSDs and the backplane, you must remove the SSDs from the blade before
removing the SSD backplane.
CAUTION: You must note the number of each SSD and temporarily label them before removal so that you can
replace them in the same locations.
2. Remove the SSD(s).
34
3. Slide the blue release latches up.
4. Slide the SSD backplane away from the card-edge connector on the management riser card and lift the SSD
backplane out of the blade.
Figure 13. Removing and Installing the SSD Backplane
1. SSD backplane
2. SSD backplane connector
3. card-edge connector (on management riser card)
4. release latches (2)
Installing The SSD Backplane
1. Align the backplane connector with the card edge connector on the management riser card.
2. Slide the SSD backplane in until it engages securely with the card-edge connector on the management riser card.
3. Push the blue release tabs down to lock the SSD backplane.
4. Install the SSD(s).
5. Install the blade in the sleeve.
35
Processors
•
•
Your system supports up to two Intel Xeon processor E5-2400 product family.
Single-processor configuration is supported.
Use the following procedure when:
•
•
Installing an additional processor
Replacing a processor
Removing A Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
WARNING: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time
to cool before handling.
CAUTION: Never remove the heat sink from a processor unless you intend to remove the processor. The heat sink
is necessary to maintain proper thermal conditions.
2. Loosen the two retention sockets that secure the heat sink to the blade system board.
3. Remove the heat sink.
36
Figure 14. Removing and Installing a Heat Sink
1. heat sink
2. retention sockets (2)
3. retention screws (2)
4. Use a clean, lint-free cloth to remove any thermal grease from the surface of the processor shield.
CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up
suddenly if not firmly grasped.
5. Position your thumb firmly over the processor socket-release lever and release the lever from the locked position.
Rotate the lever 90 degrees upward until the processor is released from the socket.
6. Use the tab on the processor shield to rotate the processor shield upward and out of the way.
7. If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap,
push the cap from the inside of the processor shield and move it away from the socket pins.
NOTE: It is recommended that you install/remove the socket protective cap from the processor shield with the
processor shield in the open position.
CAUTION: The socket pins are fragile and can be permanently damaged. Be careful not to bend the pins in the
socket when removing the processor out of the socket.
8. Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new
processor.
CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/
DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant
sockets for the DIMMs and the processor.
37
NOTE: For more information on installing a processor/DIMM blank, see Removing A Processor/DIMM Blank.
Figure 15. Removing and Installing a Processor
1. processor
5. pin-1 indicator (on the processor socket)
6. pin-1 indicator (on the processor)
7. socket-release lever
2. processor shield
3. notches in the processor (4)
4. socket keys (4)
Installing A Processor
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: If you are installing just one processor, it must be installed in socket CPU1.
1. If applicable, remove the heat-sink blank.
2. Unlatch and rotate the socket-release lever 90 degrees upward and ensure that the socket-release lever is fully
open.
3. Use the tab on the processor shield to rotate the processor shield upward and out of the way.
4. If applicable, remove the socket protective cap from the processor shield. To remove the socket protective cap,
push the cap from the inside of the processor shield and move it away from the socket pins.
NOTE: It is recommended that you install/remove the socket protective cap from the processor shield with the
processor shield in the open position.
38
CAUTION: Positioning the processor incorrectly can permanently damage the system board or the processor. Be
careful not to bend the pins in the socket.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily
into the socket.
5. Install the processor in the socket:
a) Identify the pin-1 corner of the processor by locating the tiny gold triangle on one corner of the processor.
Place this corner in the same corner of the ZIF socket identified by a corresponding triangle on the processor
socket.
b) Align the pin-1 corner of the processor with the pin-1 corner of the processor socket.
c) Set the processor lightly in the socket.
Because the system uses a ZIF processor socket, do not use force. When the processor is positioned correctly,
it drops down into the socket with minimal pressure.
d) Verify that the processor is properly aligned and seated.
e) Close the processor shield.
f) Rotate the socket release lever down until it is locked in position.
6. Install the heat sink:
If you are:
Reinstalling a heat sink Use a clean, lint-free cloth to remove the existing thermal grease from the heat sink.
Upgrading a processor
If a new heat sink was supplied with the processor, install it.
Reinstalling a processor Clean any remnants of thermal grease from the processor.
CAUTION: Applying too much thermal grease can result in excess grease coming in contact with and
contaminating the processor socket.
a) Open the grease applicator included with your processor kit and apply all of the thermal grease in the
applicator to the center of the topside of the new processor.
b) Place the heat sink onto the processor.
c) Tighten the retention sockets to secure the heat sink to the blade system board.
7. Install the blade in the sleeve.
As the system boots, it detects the presence of the new processor and automatically changes the system
configuration information in the System Setup.
8. Press <F2> to enter the System Setup and check that the processor information matches the new system
configuration.
9. Run the system diagnostics to verify that the new processor operates correctly.
10. Update the system BIOS.
NVRAM Backup Battery
Replacing The NVRAM Backup Battery
WARNING: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with
the same or equivalent type recommended by the manufacturer. Discard used batteries according to the
manufacturer's instructions. See the safety instructions that came with your system for additional information.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
39
1. Remove the blade from the sleeve.
2. To disengage the battery from the battery connector, support the battery connector by pressing on the sides of the
connector, and push the battery to the positive side of the connector.
3. Lift the battery out of the securing tabs of the battery connector.
4. To install a new system battery:
a) Support the battery connector by pressing down firmly on the sides of the connector.
b) Hold the battery with the negative side facing the battery connector and slide it into the battery connector until
it snaps in place.
5. Install the blade in the sleeve.
6. Enter the System Setup to confirm that the battery is operating properly.
7. Enter the correct time and date in the System Setup's Time and Date fields.
8. Exit the System Setup.
9. To test the newly installed battery, remove the blade for at least an hour.
10. After an hour, reinstall the blade.
Figure 16. Replacing the NVRAM Backup Battery
1. positive side of the battery
2. battery connector
System Board
Removing The Blade System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
WARNING: The processor and heat sink can become extremely hot. Be sure the processor has had sufficient time
to cool before handling.
40
WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components.
2. Remove the SD card and the vFlash card.
3. Remove the mezzanine card/blank.
4. Remove the SSDs.
NOTE: If you are removing both SSDs, label them so you can replace them in their original locations.
5. Remove the SSD backplane.
CAUTION: Do not lift the system board assembly by grasping a memory module, processor, or other components.
6. Hold the blade chassis with one hand, lift and pull the blade release handle with the other hand to slide the blade
system board out of the open end of the chassis.
7. Remove the memory modules and memory module blanks.
8. Remove the processor(s).
Figure 17. Removing and Installing the Blade System Board
1. blade release handle
2. blade system board
3. blade chassis
Installing The Blade System Board
1. Transfer the following components to the new blade system board:
a) Memory modules and memory module blanks.
b) Processor(s) and heat sink(s), or processor/DIMM blank.
41
c) LOM riser card
2. Slide the new blade system board into the open end of the blade chassis until the blade release latch engages.
NOTE: Ensure that the system board is parallel with the chassis.
3. Replace the mezzanine card.
4. Reinstall the SSD backplane.
5. Replace the SSD(s).
If there are two drives, be sure to reinstall them in their original locations.
6. Install the SD card(s).
7. Install the blade in the sleeve.
8. Import your new or existing iDRAC Enterprise license. For more information, see the iDRAC7 User's Guide at
support.dell.com/manuals.
Processor/DIMM Blank
CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor /
DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant
sockets for the DIMMs and the processor.
Removing A Processor/DIMM Blank
1. Remove the blade from the sleeve.
2. Remove the blade system board. For more information, see Removing The Blade System Board.
3. Lift the processor/DIMM blank away from the system.
42
Figure 18. Removing and Installing a Processor/DIMM Blank
1. processor socket
2. processor/DIMM blank
3. tabs (2)
4. heat sink retention sockets (2)
Installing A Processor/DIMM Blank
1. Remove the blade from the sleeve.
2. If installed, remove the processor and heat sink. For more information, see Removing A Processor.
3. Remove the blade system board. For more information, see Removing The Blade System Board.
4. Position the processor/DIMM blank on the blade system board with the holes on the tabs of the processor/DIMM
blank engaged with the heat sink retention screws on the blade system board.
5. Install the blade system board. For more information, see Installing The Blade System Board.
6. Install the blade in the sleeve.
System Memory
Your system supports registered DIMMs (RDIMMs). It supports DDR3 and DDR3L voltage specifications.
NOTE: MT/s indicates DIMM speed in MegaTransfers per second.
43
Memory bus operating frequency can be 1600 MT/s or 1333 MT/s depending on:
•
•
•
•
•
DIMM configuration (number of ranks)
maximum frequency of the DIMMs
DIMM operating voltage
system profile selected (for example, Performance Optimized, Custom, or Dense Configuration Optimized)
maximum supported DIMM frequency of the processors
The following table shows the memory populations and operating frequencies for the supported configurations.
DIMM Type DIMMs Populated/
Channel
Operating Frequency (in MT/s)
Maximum DIMM Rank/
Channel
1.5 V
1.35 V
1333
RDIMM
RDIMM
1
1
1600 and 1333
-
Dual rank
Quad rank
1333
The system contains six memory sockets split into two sets of three sockets, one set per processor. Each three-socket
set is organized into three channels.
NOTE: DIMMs in sockets A1 to A3 are assigned to processor 1 and DIMMs in sockets B1 to B3 are assigned to
processor 2.
Figure 19. Memory Socket Locations
Memory channels are organized as follows:
Processor 1
Processor 2
channel 1: memory socket A1
channel 2: memory socket A2
channel 3: memory socket A3
channel 1: memory socket B1
channel 2: memory socket B2
channel 3: memory socket B3
44
General Memory Module Installation Guidelines
This system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset
architectural configuration. The following are the recommended guidelines for best performance:
•
•
x4 and x8 DRAM based DIMMs can be mixed. For more information, see Mode-Specific Guidelines.
Populate DIMM sockets only if a processor is installed. For single-processor systems, sockets A1 to A3 are
available. For dual-processor systems, sockets A1 to A3 and sockets B1 to B3 are available.
•
•
•
In a dual-processor configuration, the memory configuration for each processor must be identical. For example,
if you populate socket A1 for processor 1, then populate socket B1 for processor 2, and so on.
Memory modules of different sizes can be mixed provided that other memory population rules are followed (for
example, 2 GB and 4 GB memory modules can be mixed).
If memory modules with different speeds are installed, they will operate at the speed of the slowest installed
memory module(s) or slower depending on system DIMM configuration.
Mode-Specific Guidelines
Three memory channels are allocated to each processor. The allowable configurations depend on the memory mode
selected.
NOTE: x4 and x8 DRAM based DIMMs can be mixed depending on RAS features. However, all guidelines for
specific RAS features must be followed. x4 DRAM based DIMMs retain Single Device Data Correction (SDDC) in
either memory optimized (independent channel) or Advanced ECC modes. x8 DRAM based DIMMs require
Advanced ECC mode to gain SDDC.
The following sections provide additional slot population guidelines for each mode.
Advanced ECC (Lockstep)
Advanced ECC mode extends SDDC from x4 DRAM based DIMMs to both x4 and x8 DRAMs. This protects against single
DRAM chip failures during normal operation. To support Advanced ECC mode, memory modules must be identical in
size, speed, and technology.
•
•
Memory sockets A1 and B1 are disabled and do not supported Advanced ECC mode.
DIMMs installed in memory sockets A2 and A3 must match each other. Similar rule applies for DIMMs installed
in memory sockets B2 and B3.
NOTE: Advanced ECC with mirroring is not supported.
Memory Optimized (Independent Channel) Mode
This mode supports SDDC only for memory modules that use x4 device width and does not impose any specific slot
population requirements.
Memory Sparing
NOTE: To use Memory Sparing, all populated channels must have quad-rank DIMMs and Memory Sparing must be
enabled in the System Setup.
In this mode, one rank per channel is reserved as a spare. If persistent correctable errors are detected on a rank, the
data from this rank is copied to the spare rank and the failed rank is disabled.
With Memory Sparing enabled, the system memory available to the operating system is reduced by one rank per
channel. For example, in a dual-processor configuration with six 32 GB quad-rank DIMMs, the available system memory
is: 3/4 (ranks/channel) × 6 (DIMMs) × 32 GB = 144 GB, and not 6 (DIMMs) × 32 GB = 192 GB.
45
NOTE: Memory sparing does not offer protection against a multi-bit uncorrectable error.
NOTE: Both Advanced ECC/Lockstep and Optimizer modes support Memory Sparing.
Memory Mirroring
Memory Mirroring offers the strongest DIMM reliability mode compared to all other modes, providing improved
uncorrectable multi-bit failure protection. In a mirrored configuration, the total available system memory is one half of
the total installed physical memory. Half of the installed memory is used to mirror the active DIMMs. In the event of an
uncorrectable error, the system will switch over to the mirrored copy. This ensures SDDC and multi-bit protection.
Memory installation guidelines to support Memory Mirroring:
•
•
•
•
Memory channel 1 (memory sockets A1 and B1) is disabled in this mode.
Memory channels 2 and 3 must be populated.
Only quad-rank DIMMs are supported.
DIMMs installed must be identical in size, speed, and technology.
Sample Memory Configurations
The following tables show sample memory configurations that follow the appropriate memory guidelines stated in this
section.
NOTE: 16 GB quad-rank RDIMMs are not supported.
NOTE: 1R, 2R, and 4R in the following tables indicate single-, dual-, and quad-rank DIMMs respectively.
Table 1. Memory Configurations – Single Processor
System Capacity
(in GB)
DIMM Size (in
GB)
Number of
DIMMs
Organization and
Speed
DIMM Slot Population
1R x8, 1333 MT/s
1R x8, 1333 MT/s
1R x8, 1333 MT/s
2
2
2
2
4
1
2
3
3
A1
4
A1, A2
6
A1, A2, A3
A1, A2, A3
1R x4, 1333 MT/s
2R x8, 1333 MT/s
2R x8, 1600 MT/s
12
2R x4, 1333 MT/s
2R x4, 1600 MT/s
24
48
96
8
3
3
3
A1, A2, A3
A1, A2, A3
A1, A2, A3
2R x4, 1333 MT/s
2R x4, 1600 MT/s
16
32
4R x4, 1333 MT/s
Table 2. Memory Configurations – Two Processor
System Capacity (in
GB)
DIMM Size (in
GB)
Number of
DIMMs
Organization and
Speed
DIMM Slot Population
1R x8, 1333 MT/s
4
8
2
2
2
4
A1, B1
1R x8, 1333 MT/s
A1, A2, B1, B2
46
System Capacity (in
GB)
DIMM Size (in
GB)
Number of
DIMMs
Organization and
Speed
DIMM Slot Population
1R x8, 1333 MT/s
12
24
2
4
6
6
A1, A2, A3, B1, B2, B3
A1, A2, A3, B1, B2, B3
1R x4, 1333 MT/s
2R x8, 1333 MT/s
2R x8, 1600 MT/s
2R x4, 1333 MT/s
2R x4, 1600 MT/s
48
8
6
6
6
A1, A2, A3, B1, B2, B3
A1, A2, A3, B1, B2, B3
A1, A2, A3, B1, B2, B3
2R x4, 1333 MT/s
2R x4, 1600 MT/s
96
16
32
4R x4, 1333 MT/s
192
Removing Memory Modules
WARNING: The DIMMs are hot to touch for some time after the blade has been powered down. Allow time for the
DIMMs to cool before handling them. Handle the DIMMs by the card edges and avoid touching the DIMM
components.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is
not occupied. Remove memory-module blanks only if you intend to install memory in those sockets.
CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/
DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant
sockets for the DIMMs and the processor.
1. Remove the blade from the sleeve.
2. Remove the blade system board.
3. Locate the memory module socket(s).
CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the
memory module.
4. Press down and out on the ejectors on each end of the socket until the memory module pops out of the socket.
5. Install memory-module blanks in vacant memory-module socket(s) to ensure proper system cooling.
6. Install the blade system board.
7. Install the blade in the sleeve.
47
Figure 20. Removing and Installing a Memory Module or Memory Module Blank
1. memory module or memory module blank
2. edge connector
3. ejectors (2)
4. socket
5. alignment key
Installing Memory Modules
WARNING: The memory modules are hot to the touch for some time after the system has been powered down.
Allow time for the memory modules to cool before handling them. Handle the memory modules by the card edges
and avoid touching the components on the memory module.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: To ensure proper system cooling, memory-module blanks must be installed in any memory socket that is
not occupied. Remove memory-module blanks only if you intend to install memory in those sockets.
CAUTION: If you are permanently removing a processor, you must install a socket protective cap and a processor/
DIMM blank in the vacant socket to ensure proper system cooling. The processor/DIMM blank covers the vacant
sockets for the DIMMs and the processor.
1. Remove the blade from the sleeve.
2. Remove the blade system board.
3. Locate the appropriate memory module socket(s).
4. Press the ejectors on the memory module socket down and out to allow the memory module to be inserted into the
socket.
If a memory module blank is installed in the socket, remove it. Retain removed memory-module blank(s) for future
use.
CAUTION: Handle each memory module only on either card edge, making sure not to touch the middle of the
memory module.
48
5. Align the memory module's edge connector with the alignment key on the memory module socket, and insert the
memory module in the socket.
NOTE: The memory module socket has an alignment key that allows you to install the memory module in the socket
in only one way.
6. Press down on the memory module with your thumbs to lock the memory module into the socket.
When the memory module is properly seated in the socket, the ejectors on the memory module socket align with
the ejectors on the other sockets that have memory modules installed.
7. Repeat step 3 through step 5 of this procedure to install the remaining memory modules.
8. Install the blade system board.
9. Install the blade in the sleeve.
10. (Optional) Press <F2> to enter the System Setup, and check the System Memory setting.
The system should have already changed the value to reflect the newly installed memory.
11. If the value is incorrect, one or more of the memory modules may not be installed properly. Check to ensure that the
memory modules are firmly seated in their sockets.
12. Run the system memory test in the system diagnostics.
Management Riser Card
The management riser card provides two card slots and offers the following features:
•
Internal Dual SD interface — maintains a mirrored configuration using SD cards in both slots (labeled as SD1
and vFlash/SD2) and provides redundancy.
NOTE: The SD card slot is on the left side of blade chassis and labeled as SD1.
•
Single card operation — A single card in the SD1 card slot is supported, but does not offer redundancy. A vFlash
card can be installed in the vFlash card slot on the blade chassis. The vFlash card provides persistent on-
demand local storage and a custom deployment environment that allows automation of server configuration,
scripts, and imaging. For more information, see the iDRAC7 documentation at support.dell.com/manuals.
NOTE: The vFlash card slot is on the left side of blade chassis and labeled as vFlash/SD2.
Removing The Management Riser Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
2. Remove the cards from the SD card and vFlash card slots.
3. Remove the mezzanine card/blank.
4. Remove the SSDs.
NOTE: If you are removing both SSDs, label them so you can replace them in their original locations.
5. Remove the SSD backplane.
6. Remove the blade system board.
7. Remove the three screws from the management riser card.
8. Lift the management riser card away from the blade system board.
49
Figure 21. Removing and Installing the Management Riser Card
1. management riser card
2. screws (3)
3. system configuration jumpers
4. management riser card connector
Installing The Management Riser Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Install the management riser card on the blade system board:
a) Lower the management riser card into place until the card connector fits into the corresponding connector on
the blade system board.
b) Secure the management riser card to the blade system board with the three screws.
2. Install the blade system board.
3. Replace the mezzanine card.
4. Reinstall the SSD backplane.
5. Replace the SSD(s).
If there are two SSDs, be sure to reinstall them in their original locations.
6. Install the SD card and the vFlash card.
7. Install the blade in the sleeve.
Replacing The SD Card
NOTE: The SD card in the lower card slot is the primary card (labeled as SD1) and the SD card in the upper card
slot is the secondary card (labeled as vFlash/SD2).
1. Enter the System Setup and ensure that the Internal SD Card Port is enabled.
50
NOTE: If the Redundancy option is set to Mirror mode in the Integrated Devices screen of the system setup, you
must follow the instructions in step 5 through step 7 to avoid loss of data.
2. Remove the blade from the sleeve.
3. If the redundancy option is set to Disabled, replace the failed SD card with a new SD card.
4. Replace the SD card with a new SD card.
5. Install the blade in the sleeve.
6. Enter the System Setup and ensure that the Internal SD Card Port and Redundancy mode is enabled.
7. Ensure that the new SD card is functioning properly.
Figure 22. Replacing the SD Card
1. SD card
2. SD card slot
Replacing The SD vFlash Card
1. Remove the blade from the sleeve.
2. If installed, remove the SD vFlash card/SD card from the card slot.
3. To install the SD vFlash card, insert the contact-pin end of the SD card into the card slot with the card label side
facing down.
4. Press inward on the card to lock it in the slot.
5. Install the blade in the sleeve.
51
Figure 23. Replacing the SD vFlash Card
1. SD vFlash card
2. SD vFlash card slot
52
4
Troubleshooting Your System
Safety First—For You and Your System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: For troubleshooting information on the M1000e enclosure components, see Troubleshooting The Enclosure
in the Dell PowerEdge M1000e Enclosure Owner's Manual at support.dell.com/manuals.
Troubleshooting System Memory
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: Before performing the following procedure, ensure that you have installed the memory modules according
to the memory installation guidelines for the blade.
1. Restart the blade:
a) Press the power button once to turn off the blade
b) Press the power button again to apply power to the blade.
If no error messages appear, go to step 7.
2. Enter the System Setup and check the system memory setting.
If the amount of memory installed matches the system memory setting, go to step 7.
3. Turn off the blade.
4. Remove the blade from the sleeve.
CAUTION: The memory modules are hot to touch for some time after the blade has been powered down. Allow time
for the memory modules to cool before handling them. Handle the memory modules by the card edges and avoid
touching the components.
5. Reseat the memory modules in their sockets.
6. Install the blade in the sleeve.
7. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
53
Troubleshooting Solid State Drives
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
CAUTION: This troubleshooting procedure can destroy data stored on the SSD. Before you proceed, back up all the
files on the SSD, if possible.
1. Run the appropriate tests in system diagnostics.
If the tests fail, go to step 3.
2. Take the SSD offline and wait until the indicator codes on the SSD carrier signal that the SSD may be removed
safely, then remove and reseat the SSD carrier in the blade.
3. Restart the blade, enter the System Setup and confirm that the drive controller is enabled.
4. Ensure that any required device drivers are installed and are configured correctly.
NOTE: Installing a SSD into another bay may break the mirror if the mirror state is optimal.
5. Remove the SSD and install it in the other SSD slot.
6. If the problem is resolved, reinstall the SSD in the original slot.
If the SSD functions properly in the original slot, the SSD carrier could have intermittent problems. Replace the SSD
carrier.
7. If the SSD is the boot drive, ensure that the SSD is configured and connected properly.
8. Partition and logically format the SSD.
9. If possible, restore the files to the SSD.
Troubleshooting USB Devices
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Ensure that the blade is turned on.
2. Check the USB device connection to the blade.
3. Swap the USB device with a known-working USB device.
4. Connect the USB devices to the blade using a powered USB hub.
5. If another blade is installed, connect the USB device to that blade. If the USB device works with a different blade,
Troubleshooting An Internal SD Card
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
54
NOTE: SD card slot 2 referred in this procedure is the vFlash SD card slot. You can install an SD card in SD card
slot 2 to enable the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup.
1. Enter the System Setup and ensure that the Internal SD Card Port is enabled.
2. Note the Internal SD Card Redundancy option enabled in the Integrated Devices screen of the System Setup
(Mirror or Disabled).
NOTE: If you retain the original settings of the SD card in the System Setup, the replaced SD card is enabled when
you reinstall the blade in the sleeve.
3. Remove the blade from the sleeve.
4. If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror
mode and SD card 1 has failed:
a) Remove the SD card from SD card slot 1.
b) Remove the SD card present in SD card slot 2 and insert it into SD card slot 1.
c) Install a new SD card in slot 2.
5. If the Internal SD Card Redundancy option in the Integrated Devices screen of the System Setup is set to Mirror
mode and SD card 2 has failed, insert the new SD card into SD card slot 2.
6. If the Internal SD Card Redundancy option in Integrated Devices screen of the System Setup is set to Disabled,
replace the failed SD card with a new SD card.
7. Install the blade in the sleeve.
8. Enter the System Setup and ensure that the Internal SD Card Port option is enabled and Internal SD Card
Redundancy option is set to Mirror mode.
9. Check if the SD card is functioning properly.
Troubleshooting Processors
1. Remove the blade from the sleeve.
2. Ensure that the processor(s) and heat sink(s) are properly installed.
3. If your system only has one processor installed, ensure that it is installed in the primary processor socket (CPU1).
4. Install the blade in the sleeve.
5. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
Troubleshooting The Blade System Board
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
2. Clear the blade NVRAM.
3. If there is a still a problem with the blade, remove and reinstall the blade in the sleeve.
4. Turn on the blade.
5. Run the appropriate diagnostic test. For more information, see Using System Diagnostics.
55
Troubleshooting The NVRAM Backup Battery
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
The battery maintains the blade configuration, date, and time information in the NVRAM when the blade is turned off.
You may need to replace the battery if an incorrect time or date is displayed during the boot routine.
You can operate the blade without a battery; however, the blade configuration information maintained by the battery in
NVRAM is erased each time you remove power from the blade. Therefore, you must re-enter the system configuration
information and reset the options each time the blade boots until you replace the battery.
1. Re-enter the time and date through the System Setup.
2. Remove the blade from the sleeve for at least one hour.
3. Install the blade in the sleeve.
4. Enter the System Setup.
If the date and time are not correct in the System Setup, replace the battery. If the problem is not resolved by
NOTE: If the blade is turned off for long periods of time (for weeks or months), the NVRAM may lose its system
configuration information. This situation is caused by a defective battery.
NOTE: Some software may cause the blade’s time to speed up or slow down. If the blade operates normally except
for the time maintained by the System Setup, the problem may be caused by a software rather than by a defective
battery.
56
5
Using System Diagnostics
If you experience a problem with your system, run the system diagnostics before contacting Dell for technical
assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional
equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the
diagnostics results to help you solve the problem.
Dell Online Diagnostics
Dell Online Diagnostics, a stand-alone suite of diagnostic programs or test modules, allows you to run diagnostic tests
on the systems in a production environment, and helps you ensure maximum uptime of your systems. Online Diagnostics
allows you to run diagnostic tests on chassis and storage components such as hard drives, physical memory, and
network interface cards (NICs). You can use the graphical user interface (GUI) or the command line interface (CLI) to run
diagnostic tests on the hardware that Online Diagnostics discovers on your system. For information about using
diagnostics, see the Dell Online PowerEdge Diagnostics User’s Guide under Software → Serviceability Tools, at
support.dell.com/manuals.
Dell Embedded System Diagnostics
NOTE: Also known as Enhanced Pre-boot System Assessment (ePSA) diagnostics.
The embedded system diagnostics provides a set of options for particular device groups or devices allowing you to:
•
•
•
•
•
•
Run tests automatically or in an interactive mode
Repeat tests
Display or save test results
Run thorough tests to introduce additional test options to provide extra information about the failed device(s)
View status messages that inform you if tests are completed successfully
View error messages that inform you of problems encountered during testing
When To Use The Embedded System Diagnostics
If a major component or device in the system does not operate properly, running the embedded system diagnostics may
indicate component failure.
Running The Embedded System Diagnostics
The embedded system diagnostics program is run from the Dell Lifecycle Controller.
CAUTION: Use the embedded system diagnostics to test only your system. Using this program with other systems
may cause invalid results or error messages.
1. As the system boots, press <F11>.
2. Use the up and down arrow keys to select System Utilities → Launch Dell Diagnostics .
57
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The
diagnostics starts executing the tests on all the detected devices.
System Diagnostic Controls
Menu
Configuration Displays the configuration and status information of all detected devices.
Results Displays the results of all tests that are executed.
System Health Provides the current overview of the system performance.
Description
Event Log
Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least
one event description is recorded.
For information about embedded system diagnostics, see the Dell Enhanced Pre-boot System Assessment User Guide at
support.dell.com/manuals.
58
6
Jumpers And Connectors
System Board Jumper Settings
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
NOTE: The system board jumpers are located on the management riser card.
For information on resetting the password jumper to disable a password, see Disabling A Forgotten Password.
Table 3. System Board Jumper Settings
Jumper
Setting
(default)
Description
PWRD_EN
The password feature is enabled.
The password feature is disabled.
NVRAM_CLR
The configuration settings are retained at system boot.
The configuration settings are cleared at the next system boot.
(default)
System Board Connectors
Figure 24. System Board Connectors
Table 4. System Board Connectors
Item
Connector
CPU2
Description
1
2
Processor socket 2
A1, A2, A3
Memory module sockets (for processor 1)
59
Item
3
Connector
MEZZ
Description
Mezzanine card connector
Blade connector to the sleeve interposer card
LOM riser card connector
Processor socket 1
4
-
5
J_LOM_RISER
CPU1
6
7
BAT1
Connector for the 3.0 V coin cell battery
Memory module sockets (for processor 2)
Management riser card connector
USB connector
8
B1, B2, B3
J_PERC
USB2
9
10
11
USB1
USB connector
Disabling A Forgotten Password
The blade's software security features include a system password and a setup password. The password jumper enables
these password features or disables them, and clears any password(s) currently in use.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the online or
telephone service and support team. Damage due to servicing that is not authorized by Dell is not covered by your
warranty. Read and follow the safety instructions that came with the product.
1. Remove the blade from the sleeve.
2. Remove the blade system board to gain access to the jumpers.
3. Relocate the jumper plug to disable the password feature.
4. Reinstall the blade system board.
5. Install the blade in the sleeve.
When the blade is on, the power-on indicator is solid green. Allow the blade to finish booting.
The existing passwords are not disabled (erased) until the system boots with the password removed. However,
before you assign a new system and/or setup password, you must reinstall the password jumper.
NOTE: If you assign a new system and/or setup password with the jumper removed, the system disables the new
password(s) the next time it boots.
6. Remove the blade from the sleeve.
7. Remove the blade system board to gain access to the jumpers.
8. Relocate the jumper plug to enable the password feature.
9. Reinstall the blade system board.
10. Install the blade in the sleeve.
11. Assign a new system and/or setup password.
60
7
Technical Specifications
Processor
Processor type
One or two Intel Xeon processor E5-2400 product family
Memory
Architecture
1600 MT/s or 1333 MT/s, DDR3 and LV-DDR3 DIMMs
Six 240-pin
Memory module sockets
Memory module capacities
RDIMMs
2 GB (single-rank), 4 GB (single- and dual-rank), 8 GB (dual-
rank), 16 GB (dual-rank), and 32 GB (quad-rank)
Minimum RAM
Maximum RAM
2 GB (single processor configuration)
192 GB
RAID Controller
Controller type
PERC (H310) RAID
Drives
SSD
Up to two 1.8 inch uSATA SSDs
Connectors
Front
USB
Two 4-pin, USB 2.0-compliant
Internal
SD
One internal SD card dedicated for the hypervisor
One for vFlash support or redundant hypervisor
Mezzanine Card
Mezzanine slot
One mezzanine PCIe x8 Gen 3 slot supporting dual-port Gb
Ethernet, 10 Gb Ethernet, Fibre Channel FC8 and FC16, or
Infiniband mezzanine cards
Video
Video type
Video memory
Matrox G200 integrated with iDRAC
8 MB shared with iDRAC application memory
61
Battery
NVRAM backup battery
CR 2032 3.0 V Lithium coin cell
Environmental
NOTE: For additional information about environmental measurements for specific system configurations, see
dell.com/environmental_datasheets.
Storage Temperature
–40 °C to 65 °C (–40 °F to 149 °F) with a maximum
temperature gradation of 20 °C per hour.
Standard Operating
Temperature
Continuous operation: 10 °C to 35 °C at 10% to 80% relative
humidity (RH), with 26 °C max dew point. De-rate maximum
allowable dry bulb temperature at 1 °C per 300 m above
900 m (1 °F per 550 ft).
Expanded Operating
Temperature
NOTE: When operating in the expanded temperature
range, system performance may be impacted.
NOTE: When operating in the expanded temperature
range, ambient temperature warnings may be reported
on the LCD and in the System Event Log.
≤ 10% of annual operating hours 5 °C to 40 °C at 5% to 85% RH with 26 °C dew point.
NOTE: Outside the standard operating temperature (10
°C to 35 °C), the system can operate down to 5 °C or
up to 40 °C for a maximum of 10% of its annual
operating hours.
For temperatures between 35 °C and 40 °C, de-rate
maximum allowable dry bulb temperature by 1 °C per 175
m above 950 m (1 °F per 319 ft).
≤ 1% of annual operating hours
–5 °C to 45 °C at 5% to 90% RH with 26 °C dew point.
NOTE: Outside the standard operating temperature (10
°C to 35 °C), the system can operate down to –5 °C or
up to 45 °C for a maximum of 1% of its annual
operating hours.
For temperatures between 40 °C and 45 °C, de-rate
maximum allowable dry bulb temperature by 1 °C per 125
m above 950 m (1 °F per 228 ft).
Expanded Operating
Temperature
Dual-processor configurations are not supported.
Restrictions
62
8
System Messages
LCD Status Messages
The LCD messages consist of brief text messages that refer to events recorded in the System Event Log (SEL). For
information on the SEL and configuring system management settings, see the systems management software
documentation.
Viewing LCD Messages
If a system error occurs, the LCD screen will turn amber. Press the Select button to view the list of errors or status
messages. Use the left and right buttons to highlight an error number, and press Select to view the error.
Removing LCD Messages
For faults associated with sensors, such as temperature, voltage, fans, and so on, the LCD message is automatically
removed when that sensor returns to a normal state. For other faults, you must take action to remove the message from
the display:
•
•
Clear the SEL — You can perform this task remotely, but you will lose the event history for the system.
Power cycle — Turn off the system and disconnect it from the electrical outlet; wait approximately 10 seconds,
reconnect the power cable, and restart the system.
System Error Messages
System messages appear on the monitor to notify you of a possible problem with the system. These messages refer to
events recorded in the System Event Log (SEL). For information on the SEL and configuring system management settings,
see the systems management software documentation.
Some messages are also displayed in abbreviated form on the system's LCD, if the system includes that feature.
NOTE: The LCD error messages listed here are displayed in the simple format. See Setup Menu to select the format
in which the messages are displayed.
NOTE: If you receive a system message not listed here, check the documentation for the application that was
running when the message was displayed or the operating system's documentation for an explanation of the
message and recommended action.
NOTE: In some messages, a particular system component is identified by name (“<name>”), component number
(“<number>”), or location (“bay”).
Error Code Message Information
AMP0300
Message
Details
The system board <name> current is less than the lower warning threshold.
System board <name> current is outside of the optimum range.
63
Error Code Message Information
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0301
Message
LCD Message
Details
The system board <name> current is less than the lower warning threshold.
System board <name> current is outside of range.
System board <name> current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0302
Message
Details
Action
The system board <name> current is greater than the upper warning threshold.
System board <name> current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0303
Message
LCD Message
Details
The system board <name> current is greater than the upper critical threshold.
System board <name> current is outside of range.
System board <name> current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0304
Message
LCD Message
Details
The system board <name> current is outside of range.
System board <name> current is outside of range.
System board <name> current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
64
Error Code Message Information
AMP0306
Message
Details
Action
Disk drive bay <name> current is less than the lower warning threshold.
Disk drive bay <name> current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0307
Message
LCD Message
Details
Disk drive bay <name> current is less than the lower critical threshold.
Disk drive bay <name> current is outside of range.
Disk drive bay <name> current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0308
Message
Details
Action
Disk drive bay <name> current is greater than the upper warning threshold.
Disk drive bay <name> current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0309
Message
LCD Message
Details
Disk drive bay <name> current is greater than the upper critical threshold.
Disk drive bay <name> current is outside of range.
Disk drive bay <name> current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0310
Message
Disk drive bay <name> current is outside of range.
Disk drive bay <name> current is outside of range.
LCD Message
65
Error Code Message Information
Details
Action
Disk drive bay <name> current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0312
Message
Details
Action
System level current is less than the lower warning threshold.
System level current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0313
Message
LCD Message
Details
System level current is less than the lower warning threshold.
System level current is outside of range.
System level current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0314
Message
Details
Action
System level current is greater than the upper warning threshold.
System level current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0315
Message
LCD Message
Details
System level current is greater than the upper critical threshold.
System level current is outside of range.
System level current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
66
Error Code Message Information
AMP0316
Message
System level current is outside of range.
LCD Message
Details
System level current is outside of range.
System level current is outside of the optimum range.
Action
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0318
Message
Details
Action
Chassis power level current is less than the lower warning threshold.
Chassis power level current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0319
AMP0320
AMP0321
Message
Details
Action
Chassis power level current is less than the lower critical threshold
Chassis power level current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
Message
Details
Action
Chassis power level current is greater than the upper warning threshold.
Chassis power level current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
Message
Details
Action
Chassis power level current is greater than the upper critical threshold.
Chassis power level current is outside of the optimum range.
1. Review system power policy.
67
Error Code Message Information
2. Check system logs for power related failures.
3. Review system configuration changes.
AMP0322
Message
Details
Action
Chassis power level current is outside of range.
Chassis power level current is outside of the optimum range.
1. Review system power policy.
2. Check system logs for power related failures.
3. Review system configuration changes.
ASR0000
ASR0001
Message The watchdog timer expired.
Details
Action
The operating system or an application failed to communicate within the time-out period.
Check the operating system, application, hardware, and system event log for exception
events.
Message The watchdog timer reset the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was reset.
Action
Check the operating system, application, hardware, and system event log for exception
events.
ASR0002
ASR0003
ASR0008
Message The watchdog timer powered off the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was shut down.
Action
Check the operating system, application, hardware, and system event log for exception
events.
Message The watchdog timer power cycled the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was power-cycled.
Action
Check the operating system, application, hardware, and system event log for exception
events.
Message The watchdog timer interrupt was initiated.
Details
The operating system or an application failed to communicate within the time-out period. No
action was taken.
68
Error Code Message Information
Action
Check the operating system, application, hardware, and system event log for exception
events.
ASR0100
ASR0101
ASR0102
ASR0103
ASR0104
ASR0105
Message The BIOS watchdog timer reset the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was reset.
Action
Check the operating system, application, hardware, and system event log for exception
events.
Message The OS watchdog timer reset the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was reset.
Action
Check the operating system, application, hardware, and system event log for exception
events.
Message The OS watchdog timer shutdown the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was shutdown.
Action
Check the operating system, application, hardware, and system event log for exception
events.
Message The OS watchdog timer powered down the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was powered down.
Action
Check the operating system, application, hardware, and system event log for exception
events.
Message The OS watchdog timer power-cycled the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was power-cycled.
Action
Check the operating system, application, hardware, and system event log for exception
events.
Message The operating system watchdog timer powered off the system.
Details
The operating system or an application failed to communicate within the time-out
period. The system was powered off.
Action
Check the operating system, application, hardware, and system event log for exception
events.
69
Error Code Message Information
ASR0106
Message The watchdog timer expired.
Details
Action
The operating system or an application failed to communicate within the time-out period.
Check the operating system, application, hardware, and system event log for exception
events.
ASR0107
Message The watchdog timer pre-timeout interrupt was initiated.
Details
Action
The operating system or an application failed to communicate within the time-out period.
Check the operating system, application, hardware, and system event log for exception
events.
BAT0000
BAT0002
Message The system board battery is low.
Details
Action
The system board battery is either missing, bad, or unable to charge due to thermal issues.
Check system fans. Replace the system board battery.
Message
The system board battery has failed.
LCD Message
Details
The system board battery has failed. Check battery.
The system board battery is either missing or bad.
Action
BAT0004
BAT0015
Message
LCD Message
Action
The system board battery is absent.
The system board battery is absent. Check battery.
Reinstall the system board battery.
Message The <name> battery is low.
Details
Action
The low <name> battery may impact system performance negatively.
Recharge the <name> battery if possible. If the problem continues replace the <name>
battery.
BAT0017
BAT0019
Message
The <name> battery has failed.
LCD Message The <name> battery has failed. Check battery.
Details
Action
The <name> battery is either missing, bad, or unable to charge due to thermal issues.
Check system fans. Replace the <name> battery.
Message
LCD Message
Details
The <name> battery is absent.
The <name> battery is absent. Check battery.
The failed or missing <name> battery may reduce system performance.
70
Error Code Message Information
Action
Check system fans. Replace the <name> battery.
CBL0006
Message Multiple storage controllers are incorrectly connected to the same backplane <Bay ID>.
Details
Action
Unsupported backplane configuration.
CPU0000
Message
CPU <number> has an internal error (IERR).
LCD Message CPU <number> has an internal error (IERR).
Details
System event log and OS logs may indicate that the exception is external to the
processor.
Action
Review System Event Log and Operating System Logs. If the issue persists, see Getting
Help.
CPU0001
CPU0002
CPU0003
Message
CPU <number> has a thermal trip (over-temperature) event.
LCD Message CPU <number> has a thermal trip. Check CPU heat sink.
Details
Action
The processor temperature increased beyond the operational range.
Review logs for fan failures, replace failed fans. If no fan failures are detected, check
inlet temperature (if available) and reinstall processor heat-sink.
Message CPU <number> has failed the built-in self-test (BIST).
Action
1. Turn system off and remove input power for one minute. Reapply input power and turn
system on.
2. Make sure the processor is seated correctly.
Message CPU <number> is stuck in POST.
Action
1. Turn system off and remove input power for one minute. Reapply input power and turn
system on.
2. Reduce system configuration to minimum memory and remove all PCI devices. If
system completes POST, update system BIOS. reinstall memory and PCI one
component at a time to meet the original configuration.
CPU0004
Message CPU <number> failed to initialize.
Action
1. Turn system off and remove input power for one minute. Reapply input power and turn
system on.
2. Make sure the processor is seated correctly.
71
Error Code Message Information
CPU0005
Message
LCD Message
Details
CPU <number> configuration is unsupported.
CPU <number> configuration is unsupported. Check CPU or BIOS revision.
System is unable to boot or may run in a degraded state.
Review the technical specifcations for supported processor types.
Action
CPU0006
Message Unrecoverable CPU complex error detected on CPU <number>.
Details
Action
System is unable to boot or may run in a degraded state.
1. Turn system off and remove input power for one minute. Reapply input power and turn
system on.
2. Make sure the processor is seated correctly.
CPU0008
CPU0010
CPU0023
CPU0100
CPU0101
Message
Details
Action
CPU <number> is disabled.
System is unable to boot or may run in a degraded state.
If unexpected, check presence, and system setup (BIOS) configuration.
Message
Details
Action
CPU <number> is throttled.
The CPU is throttled due to thermal or power conditions.
Review system logs for power or thermal exceptions.
Message
CPU <number> is absent.
LCD Message
Action
CPU <number> is absent. Check CPU.
Verify processor installation. If present, re-seat the processor.
Message
Details
Action
CPU <number> temperature is less than the lower warning threshold.
System performance may be degraded.
Check system operating environment.
Message
LCD Message
Details
CPU <number> temperature is less than the lower critical threshold.
CPU <number> temperature is outside of range.
System performance may be degraded.
Action
Check system operating environment, fans, and heat-sinks.
72
Error Code Message Information
CPU0102
Message
Details
Action
CPU <number> temperature is greater than the upper warning threshold.
System performance may be degraded.
Check system operating environment, fans, and heat-sinks.
CPU0103
CPU0104
CPU0200
Message
LCD Message
Details
CPU <number> temperature is greater than the upper critical threshold.
CPU <number> temperature is outside of range. Check fans.
System performance may be degraded.
Action
Check system operating environment, fans, and heat-sinks.
Message
LCD Message
Details
CPU <number> temperature is outside of range.
CPU <number> temperature is outside of range. Check fans.
System performance may be degraded.
Action
Check system operating environment, fans, and heat-sinks.
Message CPU <number> <name> voltage is less than the lower warning threshold.
Details
Low voltages may be the result of a problem with the voltage regulator or a problem with
the processor. The low voltage may cause the processor to fail to operate.
Action
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
CPU0201
Message
CPU <number> <name> voltage is less than the lower critical threshold.
LCD Message CPU <number> <name> voltage is outside of range. Re-seat CPU.
Details
Action
Low voltages may be the result of a problem with the voltage regulator or a problem
with the processor. When the critical threshold is crossed, the processor will fail to
operate. The system may power down.
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
CPU0202
Message CPU <number> <name> voltage is greater than the upper warning threshold.
Details
High voltages may be the result of problem with the voltage regulator or a problem with the
processor. Elevated voltages may result in damage to the processor or other electronic
components in side the system.
73
Error Code Message Information
Action
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
CPU0203
Message
CPU <number> <name> voltage is greater than the upper critical threshold.
LCD Message CPU <number> <name> voltage is outside of range. Re-seat CPU.
Details
Action
High voltages may be the result of problem with the voltage regulator or a problem with
the processor. Elevated voltages may result in damage to the processor or other
system electrical components. The system may power down.
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
CPU0204
Message
CPU <number> <name> voltage is outside of range.
LCD Message CPU <number> <name> voltage is outside of range. Re-seat CPU.
Details
Voltages outside the allowable range may damage electrical components or may cause
the system to shutdown.
Action
1. Turn system off and remove input power for one minute.
2. Ensure the processor is seated correctly.
3. Reapply input power and turn system on.
CPU0700
Message
LCD Message
Details
CPU <number> initialization error detected.
CPU <number> initialization error detected. Power cycle system.
System BIOS was unable to initialize the processor.
Action
1. Turn system off and remove input power for one minute.
2. Ensure the processor is seated correctly.
3. Reapply input power and turn system on.
CPU0701
Message
CPU <number> protocol error detected.
LCD Message CPU <number> protocol error detected. Power cycle system.
Details
System event log and operating system logs may indicate that the exception is external
to the processor.
74
Error Code Message Information
Action
1. Check system and operating system logs for exceptions. If no exceptions are
found, continue.
2. Turn system off and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn system on.
CPU0702
Message
CPU bus parity error detected.
LCD Message CPU bus parity error detected. Power cycle system.
Details
Action
System event log and operating system logs may indicate that the exception is external
to the processor.
1. Check system and operating system logs for exceptions. If no exceptions are
found, continue.
2. Turn system off and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn system on.
CPU0703
Message
CPU bus initialization error detected.
LCD Message CPU bus initialization error detected. Power cycle system.
Details
System event log and operating system logs may indicate that the exception is external
to the processor.
Action
1. Check system and operating system logs for exceptions. If no exceptions are
found, continue.
2. Turn system off and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn system on.
CPU0704
Message
CPU <number> machine check error detected.
LCD Message CPU <number> machine check error detected. Power cycle system.
Details
System event log and operating system logs may indicate that the exception is external
to the processor.
Action
1. Check system and operating system logs for exceptions. If no exceptions are
found, continue.
2. Turn system off and remove input power for one minute.
3. Ensure the processor is seated correctly.
4. Reapply input power and turn system on.
75
Error Code Message Information
CPU0801
Message
CPU <number> voltage regulator module failed.
LCD Message
Details
CPU <number> voltage regulator module failed. Re-seat module.
System performance may be degraded or the system may fail to operate.
Action
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
CPU0802
Message
Details
Action
A predictive failure detected on CPU <number> voltage regulator module.
System performance may be degraded or the system may fail to operate.
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
CPU0803
Message
LCD Message
Details
The power input for CPU <number> voltage regulator module is lost.
Lost power input for CPU <number>voltage regulator module. Re-seat module.
System performance may be degraded or the system may fail to operate.
Action
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
CPU0804
Message
The power input for CPU <number> voltage regulator module is outside of range.
LCD Message The power input for CPU <number> voltage regulator module is outside of range. Re-
seat module.
Details
Action
System performance may be degraded or the system may fail to operate.
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
76
Error Code Message Information
CPU0805
Message The power input for CPU <number> voltage regulator module is outside of range, but it is
attached to the system.
Details
Action
System performance may be degraded or the system may fail to operate.
1. Turn system off and remove input power for one minute.
2. Reapply input power and turn system on.
3. Ensure the processor is seated correctly.
CPU0806
CPU0816
HWC1001
Message
CPU <number> voltage regulator module is incorrectly configured.
LCD Message CPU <number> voltage regulator module incorrectly configured. Check configuration.
Details
Action
System performance may be degraded or the system may fail to operate.
Review this manual for proper configuration and installation procedures.
Message
LCD Message
Details
CPU <number> voltage regulator module is absent.
CPU <number> voltage regulator module absent. Check module.
System performance may be degraded or the system may fail to operate.
If removal was unintended, check presence and reinstall.
Action
Message
The <name> is absent.
LCD Message The <name> is absent. Check hardware.
Details
The absent device may be necessary for proper operation. System functionality may be
degraded.
Action
Reinstall or reconnect the hardware.
HWC1002
HWC1005
Message
Action
The <name> is disabled.
If device disabled unexpectedly, re-enable device.
Message
The storage adapter is absent.
LCD Message The storage adapter is absent. Check hardware.
Details
The storage adapter may be necessary for proper operation. System functionality may
be degraded.
Action
Install storage adapter.
HWC1006
Message
Action
The storage adapter is disabled.
If adapter disabled unexpectedly, re-enable the storage adapter.
77
Error Code Message Information
HWC1009
Message
The backplane is absent.
LCD Message The backplane is absent. Check hardware.
Details
The backplane may be necessary for proper operation. System functionality may be
degraded.
Action
If removal was unintended, check presence, then reinstall or reconnect.
HWC1010
HWC1015
Message
Action
The backplane is disabled.
If disabled unexpectedly, re-enable backplane.
Message The mezzanine card <number> is absent.
Details
The mezzanine card may be necessary for proper operation. System functionality may be
degraded.
Action
If removal was unintended, check presence, then reinstall or reconnect.
HWC2006
Message
The <name> is not installed correctly.
LCD Message The <name> is not installed correctly. Check connection.
Details
The device may be necessary for proper operation. System functionality may be
degraded.
Action
Check presence, then re-install or reconnect.
HWC2008
HWC2011
Message A fabric mismatch detected between IOM and mezzanine card <number>.
Details
Action
The fabric type for the IOM and mezzanine cards must match.
Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card.
Message
The riser board cable or interconnect is not connected, or is improperly connected.
LCD Message Riser board cable or interconnect failure. Check connection.
Details
The riser blade cable may be necessary for proper operation. System functionality may
be degraded.
Action
Check the riser board or interconnect presence, then reinstall or reconnect.
HWC3000
HWC3002
Message The <name> is removed.
Details
The removed device may be necessary for proper operation. System functionality may be
degraded.
Action
If removal was unintended, check presence of the removed device, then reinstall or
reconnect
Message
Server <number> is removed.
78
Error Code Message Information
Action
If removal was unintended, check presence of the server, then reinsert.
HWC3004
HWC4000
Message
Action
IO module <number> is removed.
If removal was unintended, check presence of the IO module, then reinsert.
Message
A hardware incompatibility detected between BMC/iDRAC firmware and CPU.
LCD Message Incompatibility between BMC/iDRAC firmware and CPU. Update firmware.
Details
A hardware incompatibility was detected between BMC/iDRAC firmware and
Processor(s). An iDRAC or BMC firmware update is needed.
Action
HWC4002
Message A hardware incompatibility detected between BMC/iDRAC firmware and other hardware.
Details
A hardware incompatibility was detected between BMC/iDRAC firmware and other
hardware. An iDRAC or BMC firmware update is needed.
Action
HWC4011
HWC4013
HWC4015
Message Hardware unsuccessfully updated for mezzanine card <number>.
Action
Check presence of the hardware, reinstall or reconnect, then reattempt the update. If the
Message Hardware unsuccessfully updated for embedded NIC.
Action
Check presence, reinstall or reconnect, then reattempt the update. If the issue persists, see
Message Link Tuning error detected.
Details
Action
CMC has old firmware. After updating the firmware the CMC will recognize the device.
HWC5001
HWC5002
Message
Action
<name> is offline.
If unexpected, check presence, then reinstall or reconnect.
Message A fabric mismatch detected on <name>.
Details
Action
The fabric type for the IOM and mezzanine cards must match.
Check chassis fabric type in CMC GUI and compare to the type of IOM or mezzanine card.
HWC5004
Message A link tuning failure detected on <name>.
Details CMC has old firmware. After updating the firmware the CMC will recognize the device.
79
Error Code Message Information
Action
HWC5006
HWC5008
HWC5010
HWC5014
HWC5031
Message
Action
A failure is detected on <name>.
Message
Action
Console is not available for the <name>.
Message
Action
<name> cannot detect any hosts.
Message
Action
<name> is not functional and is powered off.
Message
Details
Action
IO module <number> is offline.
The CMC has powered off the IOM.
HWC5032
HWC5034
HWC5036
HWC6000
HWC6002
Message
Details
Action
A fabric mismatch detected on IO module <number>.
The fabric type for IOM's on the same chassis fabric must match.
Check chassis fabric type in CMC GUI and compare to the type of both IOM's.
Message
Details
Action
A link tuning failure detected on IO module <number>.
Link tuning table not supported for this IO modular.
Message
Details
Action
A failure is detected on IO module <number>.
The IOM module performance may be impacted.
Message
Details
Action
The <name> controller is offline.
Information and status from the controller is unavailable.
Message
Details
The <name> controller is stuck in boot mode.
Information and status from the controller is unavailable.
80
Error Code Message Information
Action
HWC6003
HWC6004
Message
The <name> controller is booting.
Message
Details
Action
Cannot communicate with <name> controller.
Information and status from the controller is unavailable.
HWC7002
HWC7004
HWC7006
HWC7008
Message
Details
Action
Server <number> health changed to a warning state from a normal state.
Server <number> health changed to a warning state from a normal state.
Review System Log or front panel for additional information.
Message Server <number> health changed to a critical state from either a normal or warning state.
Details
Action
Server <number> health changed to a warning state from a normal state.
Review System Log or front panel for additional information.
Message Server <number> health changed to a nonrecoverable state from a less severe state.
Details
Action
Server <number> health changed to a warning state from a normal state.
Review System Log or front panel for additional information.
Message Server <number> health changed to a warning state from more severe state. Server
<number> health changed to a critical state from a non-recoverable state.
Details
Action
Server <number> health changed to a warning state from a normal state.
Review System Log or front panel for additional information.
HWC7010
HWC7012
LNK2700
Message
Details
Action
Server <number> health changed to a critical state from a nonrecoverable state.
Server <number> health changed to a warning state from a normal state.
Review System Log or front panel for additional information.
Message
Details
Action
Server <number> health changed to a nonrecoverable state.
Server <number> health changed to a warning state from a normal state.
Review System Log or front panel for additional information.
Message
Details
Action
The <name> LAN heartbeat is lost.
CMC has lost network connection.
Check network cable and network connections.
81
Error Code Message Information
MEM0000
Message Persistent correctable memory errors detected on a memory device at location(s)
<location>.
Details
Action
This is an early indicator of a possible future uncorrectable error.
MEM0001
Message
Multi-bit memory errors detected on a memory device at location(s) <location>.
LCD Message Multi-bit memory error on <location>. Re-seat memory.
Details
The memory module has encountered a uncorrectable error. System performance may
be degraded. The operating system and/or applications may fail as a result.
Action
MEM0002
MEM0003
MEM0004
Message Parity memory errors detected on a memory device at location <location>.
Details
Action
The memory is operational. This an early indicator of a possible future uncorrectable error.
Message
Details
Action
Stuck bit memory error detected on a memory device at location <location>.
This is an early indicator of a possible future uncorrectable error.
Message Memory device at location <location> is disabled.
Details
The memory may not be seated correctly, misconfigured, or has failed. Memory size is
reduced.
Action
MEM0005
Message
Persistent correctable memory error limit reached for a memory device at location(s)
<location>.
LCD Message Persistent correctable memory error limit reached for <location>. Re-seat memory.
Details
The memory is operational. This an early indicator of a possible future uncorrectable
error.
Action
MEM0007
Message
Unsupported memory configuration; check memory device at location <location>.
LCD Message Unsupported memory configuration. Check memory <location>.
Details
The memory may not be seated correctly, misconfigured, or has failed. Memory size is
reduced.
Action
Check the memory configuration. Re-seat the memory modules. If the issue persists,
82
Error Code Message Information
MEM0009
Message
Details
Action
Memory device at location <location> is throttled.
System performance is degraded.
If unexpected, review system logs for power or thermal exceptions.
MEM0010
Message
LCD Message
Details
Memory device at location <location> is over heating.
Memory device <location> is over heating. Check fans.
System performance is degraded.
Action
If unexpected, review system logs for power or thermal exceptions.
MEM0022
MEM0701
MEM0702
Message Memory device at location <location> is absent.
Details
The memory may not be seated correctly, misconfigured, or has failed. Memory size is
reduced.
Action
Message Correctable memory error rate exceeded for <location>.
Details
The memory may not be operational. This an early indicator of a possible future
uncorrectable error.
Action
Message
Correctable memory error rate exceeded for <location>.
LCD Message Correctable memory error rate exceeded for <location>. Re-seat memory.
Details
The memory may not be operational. This an early indicator of a possible future
uncorrectable error.
Action
MEM1001
Message
Memory device at location <location> failed to transition to a running state.
LCD Message Memory device <location> failed to transition to a running state. Re-seat memory
Details
The memory may not be operational. This an early indicator of a possible future
uncorrectable error.
Action
MEM1003
MEM1012
Message Memory device at location <location> failed to transition to in test.
Details
The memory may not be operational. This an early indicator of a possible future
uncorrectable error.
Action
Message Memory device at location <location> is in a degraded state.
83
Error Code Message Information
Details
The memory may not be operational. This an early indicator of a possible future
uncorrectable error.
Action
MEM1016
Message
Memory device at location <location> is not installed correctly.
LCD Message Memory <location> is not installed correctly. Reinstall.
Details
The memory may not be seated correctly, misconfigured, or has failed. Memory size is
reduced.
Action
Check the memory configuration. Re-seat the memory modules. If the issue persists,
MEM1205
Message
Memory mirror redundancy is lost. Check memory device at location(s) <location>.
LCD Message Memory mirror lost on <location>. Power cycle system.
Details
Action
The memory may not be seated correctly, misconfigured, or has failed.
Check the memory configuration. Re-seat the memory modules. If the issue persists,
MEM1206
MEM1208
Message Memory mirror redundancy is degraded. Check memory device at location <location>.
Details
Action
The memory may not be seated correctly, misconfigured, or has failed.
Check the memory configuration. Re-seat the memory modules. If the issue persists, see
Message
Memory spare redundancy is lost. Check memory device at location <location>.
LCD Message
Details
Memory spare lost on <location>. Power cycle system.
Memory sparing is no longer available.
Action
MEM1212
MEM1214
Message Memory redundancy is lost.
Details
Action
The memory may not be seated correctly, misconfigured, or has failed.
Review system logs for memory exceptions. reinstall memory at location <location>
Message Memory redundancy is degraded.
Details
Action
The memory may not be seated correctly, misconfigured, or has failed.
Check the memory configuration. Re-seat the memory modules. If the issue persists, see
MEM8000
Message
Correctable memory error logging disabled for a memory device at location <location>.
84
Error Code Message Information
LCD Message SBE log disabled on <location>. Re-seat memory.
Details
Action
Errors are being corrected but no longer logged.
Review system logs for memory exceptions. reinstall memory at location <location>.
OSE0000
OSE0001
OSE0004
OSE0005
Message A critical stop occurred during OS load.
Details
The system halted due to an exception during operating system load or operating system
initialization.
Action
Review operating system logs and system video for additional information.
Message A runtime critical stop occurred.
Details
The system halted due to an exception while the operating system was running. This is a
kernel panic or bug check event.
Action
Review operating system logs and system video for additional information.
Message A soft shut-down initiated by platform event filter.
Details
A separate exception or status condition shutdown the operating system. (IPMI sensor type
20h - offset 04h).
Action
Review system event log for platform events capable of shutting the system down.
Message Agent is not responding.
Details
Graceful shutdown request to an agent via the BMC did not occur due to a system
hardware or software exception.
Action
Review operating system logs and system video for additional information.
OSE1001
OSE1003
Message Failed to boot from A.
Action Review system boot configuration and boot media. Verify the media in a: is bootable. See
system video for additional information.
Message Failed to boot from C.
Action Review system boot configuration and boot media. Verify the media in C: is bootable. See
system video for additional information.
OSE1005
OSE1007
Message PXE boot failed.
Action
Review system boot configuration, local PXE configuration, and PXE server configuration.
Message Diagnostic boot failed.
Action
Review system boot configuration and boot media. See system video for additional
information.
85
Error Code Message Information
OSE1009
Message Failed to boot from CD-ROM.
Action
Review system boot configuration and boot media. Verify the media in the CDROM is
bootable. See system video for additional information.
OSE1011
OSE1013
PCI1302
Message Failed to boot from ROM.
Action Check system event logs for additional exception information. Power down the system and
attempt to boot again.
Message Failed to boot.
Action Review system boot configuration and boot media. See system video for additional
information.
Message A bus time-out was detected on a component at bus <bus>device<device>function <func>.
Details
Action
System performance may be degraded. The device has failed to respond to a transaction.
Cycle input power, update component drivers, if device is removable, reinstall the device.
PCI1304
Message
An I/O channel check error was detected.
LCD Message I/O channel check error detected. Power cycle system.
Action
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1306
PCI1308
Message A software error was detected on a component at bus <bus>device<device>function
<func>.
Action
Reboot the system and update the component drivers.
Message
A PCI parity error was detected on a component at bus <bus>device<device>function
<func>.
LCD Message PCI parity error on bus <bus> device <device> function <func>. Power cycle system.
Details
System performance may be degraded, PCI device may fail to operate, or system may
fail to operate.
Action
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1310
Message
A PCI system error was detected on a component at bus <bus>device<device>function
<func>.
LCD Message PCI system error on bus <bus> device <device> function <func>. Power cycle system.
Details System performance may be degraded, or system may fail to operate.
86
Error Code Message Information
Action
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1314
Message A bus correctable error was detected on a component at bus <bus>device<device>function
<func>.
Details
Action
System performance may be degraded.
Cycle input power, update component drivers, if device is removable reinstall the device at
the next scheduled service time.
PCI1316
PCI1318
Message A bus uncorrectable error was detected on a component at bus
<bus>device<device>function <func>.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable, reinstall the device.
Message
A fatal error was detected on a component at bus <bus>device<device>function
<func>.
LCD Message Fatal error on bus <bus> device <device> function <func>. Power cycle system.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1320
Message
A bus fatal error was detected on a component at bus <bus>device<device>function
<func>.
LCD Message Bus fatal error on bus <bus> device <device> function <func>. Power cycle system.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1322
Message Bus performance degraded for a component at bus <bus>device<device>function <func>.
Details
System performance may be degraded. The bus is not operating at maximum speed or
width.
Action
Cycle input power, update component drivers, if device is removable, reinstall the device.
PCI1342
PCI1344
Message A bus time-out was detected on a component at slot <number>.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable, reinstall the device.
Message
An I/O channel check error was detected.
87
Error Code Message Information
LCD Message An I/O channel check error was detected. Power cycle system.
Action
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1346
PCI1348
Message
Action
A software error was detected on a component at slot <number>.
Reboot the system and update the component drivers.
Message
A PCI parity error was detected on a component at slot <number>.
LCD Message PCI parity error on slot <number>. Re-seat PCI card.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1350
PCI1354
Message
A PCI system error was detected on a component at slot <number>.
LCD Message PCI parity error on slot <number>. Re-seat PCI card.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable, reinstall the
device.
Message A bus correctable error was detected on a component at slot <number>.
Details
Action
System performance may be degraded.
Cycle input power, update component drivers, remove and reinstall the device at the next
scheduled service time.
PCI1356
PCI1358
Message A bus uncorrectable error was detected on a component at slot <number>.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable, reinstall the device.
Message
A fatal error was detected on a component at slot <number>.
LCD Message Fatal error on slot <number>. Re-seat PCI card.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1360
Message
A bus fatal error was detected on a component at slot <number>.
LCD Message Bus fatal error on slot <number>. Re-seat PCI card.
Details System performance may be degraded, or system may fail to operate.
88
Error Code Message Information
Action
Cycle input power, update component drivers, if device is removable, reinstall the
device.
PCI1362
Message Bus performance degraded for a component at slot <number>.
Details
System performance may be degraded. The bus is not operating at maximum speed or
width.
Action
Cycle input power, update component drivers, remove and reinstall the device at the next
scheduled service time.
PCI2000
PCI2002
Message
A fatal IO error detected on a component at bus <bus>device<device>function <func>.
LCD Message Fatal IO error on bus <bus> device <device> function <func>.
Details
Action
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, remove and reinstall the device.
Message
LCD Message
Details
A fatal IO error detected on a component at slot <number>.
Fatal IO error on slot <number>.
System performance may be degraded, or system may fail to operate.
Cycle input power, update component drivers, remove and reinstall the device.
Action
PCI3000
PCI3002
Message Device option ROM on embedded NIC failed to support Link Tuning or FlexAddress.
Details
Either the BIOS, BMC/iDRAC, or LOM firmware is out of date and does not support
FlexAddress.
Action
Message Failed to program virtual MAC address on a component at bus
<bus>device<device>function <func>.
Details
Either the BIOS, BMC/iDRAC, LOM, or NIC firmware is out of date and does not support
FlexAddress.
Action
Update BIOS, BMC/iDRAC, LOM, and mezzanine card firmware. If the issue persists, see
PCI3004
Message Device option ROM on mezzanine card <number> failed to support Link Tuning or
FlexAddress.
Details
Either the BIOS, BMC/iDRAC, or mezzanine card firmware is out of date and does not
support FlexAddress.
Action
Update BIOS, BMC/iDRAC, and mezzanine card firmware. If the issue persists, see Getting
Help.
89
Error Code Message Information
PCI3006
Message Failed to get Link Tuning or FlexAddress data from iDRAC.
Details
Action
Either the BIOS or BMC/iDRAC firmware is out of date and does not support FlexAddress.
PCI3008
Message A non-fatal PCIe error detected on a component at bus <bus>device<device>function
<func>.
Details
Action
System performance may be degraded.
Cycle input power, update component drivers, remove and reinstall the device at the next
service window.
PCI3010
PCI3012
PCI3014
PDR0001
Message A non-fatal IO error detected on a component at bus <bus>device<device>function <func>.
Details
Action
System performance may be degraded.
Cycle input power, update component drivers, remove and reinstall the device at the next
service window.
Message The QuickPath Interconnect (QPI) width degraded.
Details
System performance may be degraded. The bus is not operating at maximum speed or
width.
Action
Reset the system, if the problem persists reinstall processors.
Message A non-fatal PCIe error detected on a component at slot <number>.
Details
Action
System performance may be degraded.
Cycle input power, update component drivers, remove and reinstall the device at the next
scheduled service time.
Message
Fault detected on drive <number>.
LCD Message
Details
Fault detected on drive <number>. Check drive.
The controller detected a failure on the disk and has taken the disk offline.
Action
PDR0002
PDR0016
Message A predictive failure detected on drive <number>.
Details
The controller received a SMART error from the drive. The drive is operational but needs
replacement.
Action
The drive will need replacement at the next service window.
Message
Drive <number> is removed.
LCD Message Drive <number> is removed. Check drive.
90
Error Code Message Information
Details
Action
The controller detected a drive removal.
If unintended, verify drive installation. Remove and re-seat the indicated disk. If the
PDR1001
Message
LCD Message
Details
Fault detected on drive <number> in disk drive bay <bay>.
Fault detected on drive <number> in disk drive bay <bay>. Check drive.
The controller detected a failure on the disk and has taken the disk offline.
Action
PDR1002
PDR1016
Message A predictive failure detected on drive <number> in disk drive bay<bay>.
Details
The controller received a SMART error from the drive. The drive is operational but needs
replacement.
Action
The drive will need replacement at the next service window.
Message
Drive <number> is removed from disk drive bay <bay>.
LCD Message Drive <number> removed from disk drive bay <bay>. Check drive.
Details
Action
The controller detected that the drive was removed.
PDR1024
Message
Drive mismatch detected for drive <number> in disk drive bay <bay>.
LCD Message Drive mismatch detected for drive <number> in bay <bay>. Install correct drive type.
Details
The installed disk does not meet the array requirements, for example a SATA disk may
not operate in an array containing SAS drives.
Action
Verify that the disk meets the array requirements.
PST0128
PST0129
Message
LCD Message
Details
No memory is detected.
No memory is detected. Inspect memory devices.
System BIOS was unable to detect memory in the system .
Action
Message
Memory is detected, but is not configurable.
LCD Message Memory is detected, but is not configurable. Check memory devices.
Details
System BIOS detected memory, but was unable to configure the memory for system
operation.
Action
Compare system memory installation to supported system memory configurations.
91
Error Code Message Information
PST0130
Message
Memory is configured, but not usable.
LCD Message Memory is configured, but not usable. Check memory devices
Details
The system BIOS encountered device failures or speed configurations that resulted in
unused memory.
Action
PST0131
PST0132
Message
System BIOS shadow failed.
LCD Message System BIOS shadow failed. Check memory devices.
Details
Action
Memory errors occurred copying BIOS image into system memory.
Remove input power. Reduce system memory to minimum configuration and apply input
power.
Message
CMOS failed.
LCD Message CMOS failed. Power cycle system.
Details
Action
System BIOS detected a failure with CMOS memory during system POST.
Check system event log for CMOS battery exceptions. Remove and reapply input
PST0133
PST0134
PST0135
PST0136
Message
LCD Message
Details
DMA controller failed.
DMA controller failed. Power cycle system.
System BIOS detected a failure with the DMA controller during system POST.
Remove and reapply input power.
Action
Message
Interrupt controller failed.
LCD Message Interrupt controller failed. Power cycle system.
Details
Action
System BIOS detected a failure with the interrupt controller during system POST.
Message
LCD Message
Details
Timer refresh failed.
Timer refresh failed. Power cycle system..
System BIOS detected a timer refresh failure during system POST.
Action
Message
Programmable interval timer error.
LCD Message Programmable interval timer error. Power cycle system.
Details System BIOS detected an failure with the programmable interval timer during POST.
92
Error Code Message Information
Action
PST0137
PST0138
PST0139
PST0140
PST0141
PST0142
Message
LCD Message
Details
Parity error.
Parity error. Power cycle system.
System BIOS detected a parity error during post.
Action
Message
LCD Message
Details
SuperIO failed.
SuperIO failure. Power cycle system.
System BIOS detected a failure with the SIO.
Action
Message
LCD Message
Details
Keyboard controller failed.
Keyboard controller failed. Power cycle system.
System BIOS detected a failure with the Keyboard Controller.
Action
Message
LCD Message
Details
System management interrupt initialization failed.
SMI initialization failed. Power cycle system.
System BIOS failed to initialize the system management interrupt.
Action
Message
QuickPath Interconnect (QPI) fatal error.
LCD Message QuickPath Interconnect (QPI) fatal error.
Details
Action
Quick Path Interconnect failed during system POST.
Reboot the system. If problem persists, remove input power and re-seat processors.
Message
MRC fatal error.
LCD Message Memory initialization error.
Details
Action
BIOS Memory testing failed.
Compare system memory installation to supported system memory configurations.
Reduce system configuration to minimum memory configuration.
PST0143
Message
Intel Trusted Execution Technology (TXT) fatal error.
LCD Message Intel Trusted Execution Technology (TXT) fatal error.
93
Error Code Message Information
Details
Action
TXT boot failed. This could be related to memory errors or an error with the system TXT
configuration. A socketed TPM module may have been removed.
Check TPM presence. Remove and reapply input power. If the issue persists, see
PST0192
PST0193
Message
Shut-down test failed.
LCD Message Shut-down test failed. Power cycle system.
Details
Action
System BIOS shutdown test failed during POST.
Check system event log for CMOS battery exceptions. Remove and reapply input
Message
BIOS POST memory test failed.
LCD Message BIOS POST memory test failed. Check memory devices.
Details
Action
System BIOS POST memory test failed.
Compare system memory installation to supported system memory configurations.
Reduce system configuration to minimum memory configuration.
PST0194
PST0195
Message
Remote access controller configuration failed.
LCD Message Remote access controller configuration failed. Check screen message.
Details
Action
System BIOS could not configure the Remote Access controller.
Message
CPU configuration failed.
LCD Message CPU configuration failed. Check screen message.
Details
The current processor configuration is unsupported or encountered a fatal exception
during POST.
Action
Review system processor configuration and reduce the system to the minimum
configuration.
PST0196
PST0254
Message
LCD Message
Details
Incorrect memory configuration.
Incorrect memory configuration. Review User Guide.
System BIOS detected an invalid memory population.
Reinstall memory to match supported memory configuration.
Action
Message
General failure after video.
LCD Message General failure after video. Check screen message.
Details System BIOS detected a functional or configuration issue during system POST.
94
Error Code Message Information
Action
Check system video and review event log for additional information.
PST0256
Message
POST fatal error detected.
LCD Message POST fatal error detected.
Details
Action
System BIOS detected a functional or configuration issue during system POST.
Check system video and review event log for additional information.
PSU0001
PSU0002
Message
LCD Message
Action
Power supply <number> failed.
PSU <number> failed. Check PSU.
Message
A predictive failure detected on power supply <number>.
LCD Message Predictive failure on PSU <number>. Check PSU.
Details
Action
System performance and power redundancy may be degraded or lost.
Remove and reinstall the power supply at the next service window. If the issue persists,
PSU0003
PSU0004
PSU0005
Message
The power input for power supply <number> is lost.
LCD Message Power input for PSU <number> is lost. Check PSU cables.
Details
The power supply is installed correctly but an input source is not connected or is not
functional.
Action
Verify the input source is attached to the power supply. Verify the input power is within
the operating requirements for the power supply.
Message
The power input for power supply <number> is outside of the allowable range.
LCD Message Power input for PSU <number> is outside of range. Check PSU cables.
Details
The operating requirements for the power supply may be found in this manual or on the
power supply itself.
Action
Verify the input source is attached to the power supply. Verify the input power is within
the operating requirements for the power supply.
Message The power input for power supply <number> is outside of the allowable range, but it is
attached to the system.
Details
The operating requirements for the power supply may be found in this manual or on the
power supply itself.
Action
Verify the input power is within the operating requirements for the power supply.
95
Error Code Message Information
PSU0006
Message
LCD Message
Details
Power supply <number> type mismatch.
Power supply <number> is incorrectly configured. Check PSU.
Power supplies should be of the same input type and power rating.
Install matched power supplies and review proper configuration in this manual.
Action
PSU0007
Message Power supply <number> is operating at 110 volts, and could cause a circuit breaker fault.
Details
A power supply that is designed to operate at 220V, but is connected to a 110V power
source requires additional current for operation. The additional current may trip circuit-
breakers or cause other electrical issues with the input source.
Action
Check input power source and cabling. Use recommended input power. Review this
PSU0008
PSU0016
Message Power supply <number> voltage rating does not match the system's requirements.
Details
Action
The system does not support mixed voltage power supplies.
Install a power supply with the correct voltage rating.
Message
Power supply <number> is absent.
LCD Message
Details
PSU <number> is absent. Check PSU.
The supply has been removed or has failed.
Action
1. Remove and reinstall the power supply.
2. Check cables and subsystem components in the system for damage.
PSU0031
Message
Cannot communicate with power supply <number>.
LCD Message Cannot communicate with PSU <number>. Re-seat PSU.
Details
The power supply may operate, however power supply monitoring will be degraded.
System performance may be degraded.
Action
PSU1201
PSU1202
Message Power supply redundancy is lost.
Details
The power supply will try to operate in a degraded state. System Performance and power
redundancy may be degraded or lost.
Action
Message Power supply redundancy is degraded.
Details
The power supply will try to operate in a degraded state. System Performance and power
redundancy may be degraded or lost.
96
Error Code Message Information
Action
Remove input power and reinstall supply at the next service window.
PSU1203
Message
The power supplies are not redundant.
LCD Message Lost PSU redundancy. Check PSU cables.
Details
The current power operational mode is non-redundant because of a power supply
exception, a power supply inventory change, or a system power inventory change.
Action
Check the event log for power supply failures. Review system configuration and power
consumption.
PSU1204
Message
The power supplies are not redundant. Insufficient resources to maintain normal
operations.
LCD Message PSU redundancy degraded. Check PSU cables.
Details
The current power operational mode is non-redundant because of a power supply
exception, a power supply inventory change, or a system power inventory change.
Action
Check the event log for power supply failures. Review system configuration and power
consumption.
PWR1001
Message
The system performance was degraded.
LCD Message System performance degraded. Check PSUs and system configuration.
Details
Action
To avoid shutdown, system performance has been degraded.
Review system configuration and system logs for thermal or environmental failures and
warnings.
PWR1002
PWR1003
Message The system performance degraded because of thermal protection.
Details
Action
To avoid shutdown, system performance has been degraded.
Review system configuration and system logs for thermal or environmental failures and
warnings.
Message The system performance degraded because cooling capacity has changed.
Details
The current power supply configuration does not meet the platform requirements to enable
redundancy. If a power supply fails the system may shutdown.
Action
If unintended, review system configuration and power consumption and install power
supplies accordingly. Check power supply status for failures.
PWR1004
Message The system performance degraded because power capacity has changed.
Details
Action
The system may power down or operate in a performance degraded state.
Check the event log for power supply failures. Review system configuration and power
consumption and upgrade or install power supplies accordingly.
97
Error Code Message Information
PWR1005
Message The system performance degraded because the user-defined power capacity has changed.
Details
Action
The user-defined power settings have affected system operation.
If unintended, review system configuration changes and power policy.
PWR1006
PWR1007
Message
The system halted because system power exceeds capacity.
LCD Message System power demand exceeds capacity. System halted.
Details
Action
The system halted because system power exceeds capacity.
Review system configuration, upgrade power supplies or reduce system power
consumption.
Message
The system performance degraded because power exceeds capacity.
LCD Message System power exceeds capacity. Performance degraded. Check PSU configuration.
Details
The system is currently operating in a performance degraded state to attempt protect
from a power shutdown.
Action
Review system configuration, upgrade power supplies or reduce system power
consumption.
PWR1008
Message
The system performance degraded because power draw exceeds the power threshold.
LCD Message System power exceeds threshold. Performance degraded. Check PSU configuration.
Details
The power threshold is configured by the user or automatically by software based on
system configuration.
Action
Review system configuration, upgrade power supplies or reduce system power
consumption.
RFM1003
RFM1005
Message Removable Flash Media <name> is not IPMI-function ready.
Details
Action
The removable flash media is installed but improperly configured or failed to initialize.
If unintended, reinstall the flash media and module.
Message Removable Flash Media <name> is not ready.
Details
The media is being prepared or is under maintenance. If the problem persists, reinstall the
card.
Action
Wait for the media to be ready.
RFM1006
Message Removable Flash Media <name> is offline.
Details
At boot, the Card Identification (CID) signature of the card is different from the Non-volatile
(NV) storage value or the card is the destination of a copy operation that is in-progress.
Action
If unintended, reinstall the flash media.
98
Error Code Message Information
RFM1008
Message
Failure detected on Removable Flash Media <name>.
Removable Flash Media <name> failed. Check SD Card.
An error was reported during a SD card read or write.
Reseat the flash media, if the issue persists replace the media.
LCD Message
Details
Action
RFM1014
Message
Removable Flash Media <name> is write protected.
LCD Message Removable Flash Media <name> is write protected. Check SD Card.
Details
Action
The card is write-protected by the physical latch on the SD card. A write-protected
card cannot be used.
If unintended, remove the media and disable write protection.
RFM1016
RFM1021
Message
Details
Action
Media not present for Removable Flash Media <name>.
The SD card is not detected or not installed.
If unintended, reinstall the flash media.
Message Removable Flash Media is not IPMI-function ready.
Details
Action
The removable flash media is installed but improperly configured or failed to initialize.
If unintended, reinstall the flash media.
RFM1022
RFM1023
Message
Action
Removable Flash Media is ready.
If unintended, reinstall the flash media.
Message Removable Flash Media is not ready.
Details
The media is being prepared or is under maintenance. If the problem persists, reinstall the
card.
Action
If unintended, reinstall the flash media.
RFM1024
Message Removable Flash Media is offline.
Details
At boot, the Card Identification (CID) signature of the card is different from the Non-volatile
(NV) storage value or the card is the destination of a copy operation that is in-progress.
Action
If unintended, reinstall the flash media.
RFM1026
RFM1032
Message
Details
Action
Failure detected on Removable Flash Media.
An error is reported during a SD card read or write.
Reinstall the flash media, if the issue persists replace the media.
Message Removable Flash Media is write protected.
99
Error Code Message Information
Details
Action
The card is write-protected by the physical latch on the SD card. IDSDM cannot use a
write-protected card.
If unintended, remove the media and disable write protection.
RFM1034
RFM1201
Message
Details
Action
Media not present for Removable Flash Media.
The SD card is not detected or not installed.
If unintended, reinstall the flash media.
Message
Internal Dual SD Module redundancy is lost.
LCD Message
Details
Internal Dual SD Module redundancy is lost. Check SD Card.
Either one of the SD card or both the SD cards are not functioning properly.
Replace the failed SD card.
Action
RFM1202
RFM1203
RFM1205
Message
Details
Action
Internal Dual SD Module redundancy is degraded.
Either one of the SD card or both the SD cards are not functioning properly.
Replace the failed SD card.
Message
Details
Action
Internal Dual SD Module is not redundant.
Internal Dual SD Module is not redundant.
Install additional SD card and configure for redundancy if redundancy is desired.
Message
Internal Dual SD Module is not redundant. Insufficient resources to maintain normal
operations.
LCD Message Internal Dual SD Module is not redundant. Insufficient resources. Check SD Card.
Details
The current operating configuration cannot maintain redundancy. The unit may operate
in a degraded state.
Action
Review this manual and SD card configuration.
RFM2001
RFM2002
Message
LCD Message
Details
Internal Dual SD Module <name> is absent.
Internal Dual SD Module <name> is absent. Check SD Card.
The SD card module is not detected or not installed.
If unintended, reinstall the SD module.
Action
Message Internal Dual SD Module <name> is offline.
Details
Action
The SD card module is installed but may be improperly installed or configured incorrectly.
Reinstall the SD module.
100
Error Code Message Information
RFM2004
Message
LCD Message
Details
Failure detected on Internal Dual SD Module <name>.
Internal Dual SD Module <name> failed. Check SD Card.
The SD card module is installed but improperly configured or failed to initialize.
Reinstall the SD module and remove and reinstall SD cards.
Action
RFM2006
SEC0003
Message
Details
Action
Internal Dual SD Module <name> is write protected.
The module is write-protected. Changes may not be written to the media.
If unintended, remove the media and disable write protection.
Message The processor area is open.
Details
The processor area is open. A drive may be added or removed. System performance may be
degraded.
Action
Close the processor area. Check system logs.
SEC0004
SEC0040
SEC0041
Message
Details
Action
The LAN is disconnected.
The LAN is disconnected. Network performance may be degraded.
If unintentional, connect network cable.
Message
Details
Action
A critical stop occurred during OS load.
Operating system generated critical stop IPMI event. (Sensor type code = 20H)
Check video and operating system logs for additional information
Message
BIOS detected an error configuring the Intel Trusted Execution Technology (TXT).
LCD Message BIOS detected an error configuring TXT. Check system configuration.
Details
Action
TXT initialization failure. System configuration may have changed.
Check system hardware inventory and software configuration.
SEC0042
SEC0043
Message
Processor detected an error while performing an Intel Trusted Execution Technology
(TXT) operation.
LCD Message CPU detected an error while performing a TXT operation. Check system configuration.
Details
Action
TXT CPU microcode boot failure. System configuration may have changed.
Check system hardware inventory and software configuration.
Message
BIOS Authenticated Code Module detected an Intel Trusted Execution Technology
(TXT) error during POST.
LCD Message BIOS detected a TXT error during POST. Check system configuration.
101
Error Code Message Information
Details
Action
TXT Post failure. System configuration may have changed.
Check system hardware inventory and software configuration.
SEC0044
Message
SINIT Authenticated Code Module detected an Intel Trusted Execution Technology
(TXT) error at boot.
LCD Message SINIT detected a TXT error at boot. Check system configuration.
Details
Action
TXT initialization failure. System configuration may have changed.
Check system hardware inventory and software configuration.
SEC0600
SEC0602
SEC0604
SEC0606
SEC0608
SEC0610
SEL0002
Message
Details
Action
A secure mode violation detected.
This may apply to a physical or remote access attempt.
Check system logs for intrusion attempts, and ensure strong password policies.
Message
Details
Action
User password violation detected.
This may apply to a physical or remote access attempt.
Check system logs for intrusion attempts, and ensure strong password policies.
Message
Details
Action
A setup password violation detected.
This may apply to a physical or remote access attempt.
Check system logs for intrusion attempts, and ensure strong password policies.
Message
Details
Action
The network boot password violation detected.
This may apply to a physical or remote access attempt.
Check system logs for intrusion attempts, and ensure strong password policies.
Message
Details
Action
A password violation detected.
This may apply to a physical or remote access attempt.
Check system logs for intrusion attempts, and ensure strong password policies.
Message
Details
Action
An Out-of-band password violation detected.
This may apply to a remote access attempt.
Check system logs for intrusion attempts, and ensure strong password policies.
Message Logging is disabled.
Details
Action
This message is displayed when event logging of a specific type is disabled by the user.
If unintended, re-enable logging.
102
Error Code Message Information
SEL0006
Message
Details
Action
All event logging is disabled.
This message is displayed when all event logging has been disabled by the user.
If unintended, re-enable logging.
SEL0008
SEL0010
SEL0012
Message Log is full.
Details
When the event log is full, additional events are not written to the log. Older events may be
overwritten and lost. This message may also appear if the user disabled event logging.
Action
Backup and clear log.
Message Log is almost full.
Details
When the event log is full, additional events are not written to the log. Older events may be
overwritten and lost.
Action
Backup and clear log at the next maintained time.
Message Could not create or initialize the system event log.
Details
If the system event log fails to initialize, platform status and failure events are not captured.
Some management software do not report platform exceptions.
Action
Reboot the management controller or iDRAC. Cycle system input power. If problem persists
call support.
SEL1204
Message
An unknown system hardware failure detected.
LCD Message Unknown system hardware failure.
Details
If the system event log failed to initialize platform status and failure events are not
captured. Some management software will not report platform exceptions.
Action
Re-configure system to minimum supported configuration. If issues persists, contact
support.
SEL1209
Message The platform event filter action failed.
Details
System policies or permissions may prevent the action from executing. If configured, the
system does not execute the action on a platform event (such as power down, cycle,
interrupt, and send alert).
Action
Review platform event configuration.
SEL1211
SEL1300
Message
Details
Action
The time-stamp clock could not be synchronized.
The time stamp on system event log events may not correlate to the system time.
Cycle system input power. If problem persists, contact support.
Message No bootable media found.
103
Error Code Message Information
Details
Action
System setup displays the system boot order. The local video screen may also show
additional information. (IPMI sensor type code 1eh - offset 00h).
Check system boot settings. Check if mass storage controller configuration settings are
applicable.
SEL1302
Message Non-bootable diskette detected.
Details
The disk in the drive is not formatted correctly or does not contain the necessary operating
system files.
Action
Replace diskette with a bootable disk.
SEL1304
SEL1306
Message
Details
Action
The PXE server not found.
PXE is one way to boot a system from the network.
Check the network and PXE server configuration.
Message Invalid boot sector found.
Details
The disk in the drive is not formatted correctly or does not contain the necessary operating
system files.
Action
Replace diskette with a bootable disk.
SEL1308
SEL1501
SEL1502
SEL1504
Message A time-out occurred while waiting for user to select a boot source.
Details
The system has failed to boot to an operating system and needs the user to select a boot
source.
Action
Select boot source within the time allowed.
Message Chassis management controller (CMC) redundancy is lost.
Details
Action
An action or failure has taken place that breaks CMC redundancy.
Check the CMC network cables and network connections. Check that CMC firmware
versions match.
Message Chassis management controller (CMC) redundancy is degraded.
Details
Action
An action or failure has taken place that breaks CMC redundancy.
Check the CMC network cables and network connections. Check that CMC firmware
versions match.
Message The chassis management controller (CMC) is not redundant. Insufficient resources to
maintain normal operations.
Details
Action
There is not enough available power for two CMC's to operate.
Check the overall power consumption and power status.
104
Error Code Message Information
SEL1506
Message
Details
Action
Lost communications with Chassis Group Member <number>.
The primary CMC has lost communication with the indicated member CMC.
Check the network cable and network connections.
SEL1508
SEL1510
SEL9900
Message
Details
Action
Member <number> could not join the Chassis Group.
The indicated member CMC is a leader of a different CMC stacking group.
Check if member CMC is a leader of a different chassis group.
Message
Details
Action
An authentication error detected for Chassis Group Member <number>.
Group master CMC could not log into the group member CMC.
Check the login credentials of CMC.
Message An unsupported event occurred.
Details
The current software version cannot decode this event. You may need to review this event
using a tool which displays raw data such as Ipmitool with the -vvv option or Racadm with
the -E option.
Action
Upgrade the management software.
SWC4004
SWC4006
Message A firmware or software incompatibility detected between iDRAC in slot <number> and CMC.
Details
Action
FlexAddress is not implemented in one of the versions of firmware.
Check the firmware versions of iDRAC and CMC. Update with the latest version.
Message A firmware or software incompatibility detected between system BIOS in slot <number> and
CMC.
Details
Action
FlexAddress is not implemented in one of the versions of firmware.
Check the firmware versions of BIOS and CMC. Update with the latest version.
SWC4008
Message A firmware or software incompatibility detected between CMC 1 and CMC 2.
Details
FlexAddress is not implemented in one of the versions of firmware. Please update the
firmware.
Action
Check firmware versions. Update CMC 1 and CMC 2 firmware to match.
SWC5001
TMP0100
Message
Action
<name> upgrade failed.
Reboot the system and attempt the upgrade again.
Message
The system board <name> temperature is less than the lower warning threshold.
LCD Message System board <name> temperature is outside of range.
105
Error Code Message Information
Details
Action
Ambient air temperature is too cool.
Check the system operating environment.
TMP0101
TMP0102
Message
LCD Message
Details
The system board <name> temperature is less than the lower critical threshold.
System board <name> temperature is outside of range.
Ambient air temperature is too cool.
Action
Check the system operating environment.
Message
The system board <name> temperature is greater than the upper warning threshold
LCD Message System board <name> temperature is outside of range.
Details
Action
Ambient air temperature is too warm or one or more fans may have failed.
The system board <name> temperature is outside of the optimum range. Check the
fans.
TMP0103
Message
The system board <name> temperature is greater than the upper critical threshold.
LCD Message System board <name> temperature is outside of range.
Details
Action
Ambient air temperature is too warm or one or more fans may have failed.
The system board <name> temperature is outside of the optimum range. Check the
fans.
TMP0104
TMP0106
TMP0107
Message
The system board <name> temperature is outside of range.
LCD Message System board <name> temperature is outside of range.
Details
Action
Ambient air temperature is too warm or cool.
The system board <name> temperature is outside of the optimum range. Check Fans.
Message
The memory module <number> temperature is less than the lower warning threshold.
LCD Message Memory module <number> temperature is outside of range.
Details
Action
Ambient air temperature is too cool.
Check the system operating environment.
Message
The memory module <number> temperature is less than the lower critical threshold.
LCD Message Memory module <number> temperature is outside of range.
Details
Action
Ambient air temperature is too cool.
Check the system operating environment.
106
Error Code Message Information
TMP0108
Message
The memory module <number> temperature is greater than the upper warning
threshold.
LCD Message Memory module <number> temperature is outside of range. Check Fans.
Details
Action
Ambient air temperature is too warm or one or more fans may have failed.
The system board <name> temperature is outside of the optimum range. Check Fans.
TMP0109
TMP0110
TMP0112
TMP0113
TMP0114
TMP0115
Message
The memory module <number> temperature is greater than the upper critical threshold.
LCD Message Memory module <number> temperature is outside of range. Check Fans.
Details
Action
Ambient air temperature is too warm or one or more fans may have failed.
The system board <name> temperature is outside of the optimum range. Check Fans.
Message
LCD Message
Details
The memory module <number> temperature is outside of range.
Memory module <number> temperature is outside of range. Check Fans.
Ambient air temperature is too warm or cool.
Action
Check the system operating environment.
Message
LCD Message
Details
The <name> temperature is less than the lower warning threshold.
The <name> temperature is outside of range.
Ambient air temperature is too cool.
Action
Check the system operating environment.
Message
LCD Message
Details
The <name> temperature is less than the lower critical threshold.
The <name> temperature is outside of range.
Ambient air temperature is too cool.
Action
Check the system operating environment.
Message
LCD Message
Details
The <name> temperature is greater than the upper warning threshold.
The <name> temperature is outside of range. Check Fans
Ambient air temperature is too warm or one or more fans may have failed.
Check the system operating environment and review event log for fan failures.
Action
Message
LCD Message
Details
The <name> temperature is greater than the upper critical threshold.
The <name> temperature is outside of range. Check Fans
Ambient air temperature is too warm or one or more fans may have failed.
Check the system operating environment and review event log for fan failures.
Action
107
Error Code Message Information
TMP0116
Message
LCD Message
Action
The <name> temperature is outside of range.
The <name> temperature is outside of range. Check Fans
Check the system operating environment and review event log for fan failures.
TMP0118
TMP0119
TMP0120
TMP0121
TMP0122
Message
LCD Message
Details
The system inlet temperature is less than the lower warning threshold.
System inlet temperature is outside of range.
Ambient air temperature is too cool.
Action
Check the system operating environment.
Message
LCD Message
Details
The system inlet temperature is less than the lower critical threshold.
System inlet temperature is outside of range.
Ambient air temperature is too cool.
Action
Check the system operating environment.
Message
LCD Message
Details
The system inlet temperature is greater than the upper warning threshold.
System inlet temperature is outside of range.
Ambient air temperature is too warm or one or more fans may have failed.
Check the system operating environment and review event log for fan failures.
Action
Message
LCD Message
Details
The system inlet temperature is greater than the upper critical threshold.
System inlet <name> temperature is outside of range. Check Fans.
Ambient air temperature is too warm or one or more fans may have failed.
Check the system operating environment and review event log for fan failures.
Action
Message
LCD Message
Details
The system inlet temperature is outside of range.
System inlet <name> temperature is outside of range. Check Fans.
Ambient air temperature is too warm or cool.
Action
Check the system operating environment and review event log for fan failures.
TMP0100
TMP0104
Message
Details
Action
Disk drive bay temperature is less than the lower warning threshold.
Ambient air temperature is too cool.
Check the system operating environment.
Message
Disk drive bay temperature is less than the lower critical threshold.
Disk drive bay temperature is outside of range. Check Fans.
LCD Message
108
Error Code Message Information
Details
Action
Ambient air temperature is too cool.
Check the system operating environment.
TMP0126
Message
LCD Message
Details
Disk drive bay temperature is greater than the upper warning threshold.
Disk drive bay temperature is outside of range. Check Fans.
Ambient air temperature is too warm or one or more fans may have failed.
Check the system operating environment and review event log for fan failures.
Action
TMP0128
TMP0130
TMP0132
TMP0134
VLT0100
Message
LCD Message
Details
Disk drive bay temperature is outside of the allowable range.
Disk drive bay temperature is outside of range. Check Fans.
Ambient air temperature is too warm or cool.
Action
Check the system operating environment and review event log for fan failures.
Message
LCD Message
Details
The control panel temperature is less than the lower warning threshold.
Control panel temperature is outside of range.
Ambient air temperature is too cool.
Action
Check the system operating environment.
Message
LCD Message
Details
The control panel temperature is greater than the upper warning threshold.
Control panel temperature is outside of range.
Ambient air temperature is too warm or one or more fans may have failed.
Check the system operating environment and review event log for fan failures.
Action
Message
LCD Message
Details
The control panel temperature is outside of the allowable range.
Control panel temperature is outside of range.
Ambient air temperature is too warm or cool.
Action
Check the system operating environment and review event log for fan failures.
Message
Processor module <name> voltage is less than the lower warning threshold.
LCD Message Processor module <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Remove the processor module. Inspect processor socket for bent pins.
109
Error Code Message Information
VLT0101
Message
Processor module <name> voltage is less than the lower critical threshold.
LCD Message Processor module <name> voltage is outside of range.
Details
Action
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
1. Review system logs for power supply exceptions.
2. Remove the processor module. Inspect processor socket for bent pins.
VLT0102
VLT0103
VLT0104
Message
Processor module <name> voltage is greater than the upper warning threshold.
LCD Message Processor module <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Remove the processor module. Inspect processor socket for bent pins.
Message
Processor module <name> voltage is greater than the upper critical threshold.
LCD Message Processor module <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Remove the processor module. Inspect processor socket for bent pins.
Message
Processor module <name> voltage is outside of the allowable range.
LCD Message Processor module <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
110
Error Code Message Information
2. Remove the processor module. Inspect processor socket for bent pins.
VLT0200
Message
The system board <name> voltage is less than the lower critical threshold.
LCD Message System board voltage is outside of range.
Details
Action
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
1. Review system logs for power supply exceptions.
2. Remove the processor module. Inspect processor socket for bent pins.
VLT0201
VLT0202
VLT0203
Message
The system board <name> voltage is less than the lower warning threshold.
LCD Message System board voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The system board <name> voltage is greater than the upper warning threshold.
LCD Message System board voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The system board <name> voltage is greater than the upper critical threshold.
LCD Message System board voltage is outside of range.
Details System hardware detected an over voltage or under voltage condition.
111
Error Code Message Information
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0204
Message
The system board <name> voltage is outside of the allowable range.
LCD Message System board voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0206
Message
The memory module <number> <name> voltage is less than the lower warning
threshold.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0207
Message
The memory module <number> <name> voltage is less than the lower critical threshold.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
112
Error Code Message Information
VLT0208
Message
The memory module <number> <name> voltage is greater than the upper warning
threshold.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0209
Message
The memory module <number> <name> voltage is greater than the upper critical
threshold.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0210
Message
The memory module <number> <name> voltage is outside of range.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0212
Message
The disk drive bay <name> voltage is less than the lower warning threshold.
LCD Message The disk drive bay <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
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Error Code Message Information
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0213
Message
The disk drive bay <name> voltage is less than the lower critical threshold.
LCD Message The disk drive bay <name> voltage is outside of range.
Details
Action
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0214
VLT0215
VLT0216
Message
The disk drive bay <name> voltage is greater than the upper critical threshold.
LCD Message The disk drive bay <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The disk drive bay <name> voltage is greater than the upper critical threshold.
LCD Message The disk drive bay <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The <name> voltage is outside of range.
LCD Message The <name> voltage is outside of range.
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Error Code Message Information
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0218
VLT0219
VLT0220
Message
The <name> voltage is less than the lower warning threshold.
LCD Message The <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The <name> voltage is less than the lower critical threshold.
LCD Message The <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The <name> voltage is greater than the upper warning threshold.
LCD Message The <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
115
Error Code Message Information
VLT0221
Message
The <name> voltage is greater than the upper critical threshold.
LCD Message The <name> voltage is outside of range.
Details
Action
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0222
VLT0224
VLT0225
Message
The <name> voltage is outside of range.
LCD Message The <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The memory module <name> voltage is less than the lower warning threshold.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The memory module <name> voltage is less than the lower critical threshold.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
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Error Code Message Information
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0226
Message
The memory module <name> voltage is greater than the upper warning threshold.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
Action
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
VLT0227
VLT0228
VLT0230
Message
The memory module <name> voltage is greater than the upper critical threshold.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message
The memory module <name> voltage is outside of range.
LCD Message Memory module <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-
safe mode.
Action
1. Review system logs for power supply exceptions.
2. Re-configure the system to minimum configuration, inspect and reinstall system
cables.
Message The mezzanine card <number> <name> voltage is less than the lower warning threshold.
Details System hardware detected an over voltage or under voltage condition.
117
Error Code Message Information
If multiple voltage exceptions occur consecutively the system may power down in fail-safe
mode.
Action
1. Review system logs for power supply exceptions.
2. Re-seat the mezzanine card.
VLT0231
VLT0232
VLT0233
VLT0234
Message The mezzanine card <number> <name> voltage is less than the lower critical threshold.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-safe
mode.
Action
1. Review system logs for power supply exceptions.
2. Re-seat the mezzanine card.
Message The mezzanine card <number> <name> voltage is greater than the upper warning threshold.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-safe
mode.
Action
1. Review system logs for power supply exceptions.
2. Re-seat the mezzanine card.
Message The mezzanine card <number> <name> voltage is greater than the upper critical threshold.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-safe
mode.
Action
1. Review system logs for power supply exceptions.
2. Re-seat the mezzanine card.
Message The mezzanine card <number> <name> voltage is outside of range.
Details
System hardware detected an over voltage or under voltage condition.
If multiple voltage exceptions occur consecutively the system may power down in fail-safe
mode.
Action
1. Review system logs for power supply exceptions.
2. Re-seat the mezzanine card.
118
Error Code Message Information
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task.
For example, before you format a hard drive, a message warns you that you may lose all data on the hard drive. Warning
messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more information,
see the documentation that accompanied the operating system or application.
Diagnostic Messages
The system diagnostic utilities may issue messages if you run diagnostic tests on your system. See Running The
Embedded System Diagnostics for more information about system diagnostics.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status,
warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems
management software documentation.
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Getting Help
Contacting Dell
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and
product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer
service issues:
1. Visit support.dell.com.
2. Select your support category.
3. If you are not a U.S. customer, select your country code at the bottom of the support.dell.com page, or select All to
see more choices.
4. Select the appropriate service or support link based on your need.
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