Dell Computer Monitor E1909W User Manual

Dell™ E1909W Flat Panel Monitor User's Guide  
Notes, Notices, and Cautions  
NOTE: A NOTE indicates important information that helps you make better use of your computer.  
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.  
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.  
Information in this document is subject to change without notice.  
© 2008 Dell Inc. All rights reserved.  
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.  
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in  
the United States and/or other countries; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered  
trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy  
efficiency.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any  
proprietary interest in trademarks and trade names other than its own.  
Model E1909Wc  
July 2008 Rev. A00  
 
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DVI Cable  
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Drivers and Documentation media  
Quick Setup Guide  
Safety Information  
Product Features  
The E1909W flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitor features include:  
19-inch (481.4 mm) viewable area display.  
1440x900 resolution, plus full-screen support for lower resolutions.  
Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.  
Tilt capability.  
Removable pedestal and Video Electronics Standards Association (VESA) 100 mm mounting holes for flexible mounting solutions.  
Plug and play capability if supported by your system.  
On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.  
Software and documentation media which includes an information file (INF), Image color Matching File (ICM), and product documentation.  
Energy Saver feature for Energy Star compliance.  
Security lock slot.  
EPEAT™ GOLD compliant.  
Identifying Parts and Controls  
Front View  
   
Front panel controls  
Front View  
Label Description  
1
2
3
Menu  
Adjust up/Brightness & Contrast  
Adjust down/Automatic adjust  
4
5
Select/Input source Select  
Power (with power light indicator)  
Back View  
Back view  
Back View with monitor stand  
Label  
Description  
Use  
Lists the regulatory approvals.  
To help secure your monitor.  
1
2
3
Regulatory rating label  
Security lock slot  
Barcode serial number label  
To contact Dell for technical support.  
To mount the monitor.  
VESA mounting holes (100mm)  
(Behind attached base plate)  
4
5
6
Cable management slot  
To organize cables by placing them through the slot.  
To attach the optional Dell Soundbar.  
Dell Soundbar mounting brackets  
Side View  
Left view  
Right view  
Bottom View  
Bottom view  
Label Description  
1
2
3
AC power cord connector  
DVI connector  
VGA connector  
Monitor Specifications  
Flat Panel Specifications  
Screen type  
Active matrix - TFT LCD  
19 inches (19-inch viewable image  
size)  
Screen dimensions  
Preset display area:  
Horizontal  
408.24(H)X255.15(V)  
408.24 mm (16.08 inches)  
   
Vertical  
255.15 mm (10.05 inches)  
0.2835 mm  
Pixel pitch  
160° (vertical) typical, 160°  
(horizontal) typical  
Viewing angle  
Luminance output  
Contrast ratio  
Faceplate coating  
Backlight  
300 CD/m²(typical)  
1000 to 1 (typical)  
Antiglare with hard-coating 3H  
CCFL (4) edgelight system  
5 ms typical  
Response Time  
Color Gamut  
82%*  
*[E1909W] color gamut (typical) is based on CIE1976 (82%) and CIE1931 (72%) test standards.  
Appendix  
Dell™ E1909W Flat Panel Monitor User's Guide  
CAUTION: Safety Instructions  
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,  
electrical hazards, and/or mechanical hazards.  
For information on safety instructions, see the Product Information Guide.  
FCC Notices (U.S. Only) and Other Regulatory Information  
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.  
Contacting Dell  
For customers in the United States, call 800-WWW-DELL (800-999-3355).  
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,  
or Dell product catalog.  
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be  
available in your area. To contact Dell for sales, technical support, or customer service issues:  
1. Visit support.dell.com.  
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.  
3. Click Contact Us on the left side of the page.  
4. Select the appropriate service or support link based on your need.  
5. Choose the method of contacting Dell that is convenient for you.  
       
Setting Up Your Monitor  
Dell™ E1909W Flat Panel Monitor  
If you have a Dell™ desktop or a Dell™ portable computer with internet access  
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.  
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440x900 again.  
NOTE: If you are unable to set the resolution to 1440x900, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.  
 
Setting Up Your Monitor  
Dell™ E1909W Flat Panel Monitor  
If you have non Dell™ desktop, portable computer, or graphic card  
1. Right-click on the desktop and click Properties.  
2. Select the Settings tab.  
3. Select Advanced.  
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).  
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).  
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440X900 again.  
NOTE: If you are unable to set the resolution to 1440x900, please contact the manufacturer of your computer or consider purchasing a graphics adapter  
that will support the video resolution of 1440x900.  
 
Operating the Monitor  
Dell™ E1909W Flat Panel Monitor User's Guide  
Using the Front Panel  
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,  
an OSD shows the numeric values of the characteristics as they change.  
Front panel Button  
Description  
A
B
C
Use the MENU button to launch the on-screen display (OSD) and select the OSD Menu. See Accessing the Menu System.  
Menu  
Use this button to directly access the "Brightness/Contrast" menu or to increase the values of the selected menu option.  
Brightness&Contrast /Adjust  
UP  
Use Auto Adjust to activate automatic setup/adjustment or to decrease the values of the selected menu option. The following  
dialog appears on a black screen as the monitor self-adjusts to the current input:  
Automatic Adjust /Adjust  
Down  
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further  
tune your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.  
NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables.  
D
Use this button to select the input source or select an OSD menu option. Use the Input source button to select one of the two  
different video signals that may be connected to your monitor:  
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VGA input  
DVI-D input  
Input Source Select/Select  
   
or  
or  
If either VGA or DVI-D input is selected and both VGA and DVI-D cables are not connected, a floating dialog box as shown below  
appears.  
or  
E
Use the Power button to turn the monitor on and off.  
The Blue LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power save mode.  
Power  
(with power light indicator)  
Using the On-Screen Display (OSD) Menu  
Accessing the Menu System  
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The  
changes are also saved if you change the settings and then wait for the OSD menu to disappear.  
1. Push the MENU button to launch the OSD menu and display the main menu.  
Main Menu for Analog (VGA) Input  
or  
Main Menu for non Analog (non VGA) Input  
   
NOTE: AUTO ADJUST is only available when you use the analog (VGA) connector.  
2.Push the  
and  
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the  
following table for a complete list of all the options available for the monitor.  
3.Push the MENU button once to activate the highlighted option.  
4.Push  
and  
button to select the desired parameter.  
5. Push MENU to enter the slide bar and then use the  
and  
buttons, according to the indicators on the menu, to make your changes.  
6.Select the "Menu/Exit" option to return to the main menu or exit the OSD menu.  
Icon  
Menu and  
Submenus  
Description  
BRIGHTNESS Use this menu to activate Brightness/Contrast adjustment.  
& CONTRAST  
Brightness  
Brightness adjusts the luminance of the backlight.  
Push the  
button to increase brightness and push the  
button to decrease brightness (min 0 ~ max 100).  
Contrast  
Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.  
Push the  
button to increase contrast and push the  
button to decrease contrast (min 0 ~ max 100).  
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.  
AUTO  
ADJUST  
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use  
with your particular setup.  
NOTE: In most cases, Auto Adjust produces the best image for your configuration.  
NOTE: AUTO ADJUST option is only available when you are using the analog (VGA) connector.  
INPUT SOURCE Use the INPUT SOURCE menu to select between different video signals that may be connected to your monitor.  
VGA  
Select VGA input when you are using the analog (VGA) connector. Push  
Select DVI-D input when you are using the Digital (DVI) connector. Push  
to select the VGA input source.  
to select the DVI input source.  
DVI-D  
COLOR  
SETTINGS  
Use the Color Settings to adjust the color setting mode and color temperature.  
There are different color setting sub-menus for VGA/DVI-D and Video input.  
Input Color  
Format  
Choose the RGB option if monitor is connected to a PC or a DVD using a VGA or DVI cable. Choose the YPbPr option if monitor is  
connected to a DVD by a YPbPr to VGA or YPbPr to DVI cable or if the DVD color output setting is not RGB.  
Mode  
Selection  
You can choose Graphics or Video according to the input signal. Select Graphics if connecting a PC to your monitor; for connecting  
DVD, STB or VCR to your monitor, Video is recommended.  
Preset Mode When you select Graphics, you can choose Standard, Multimedia, Game, Warm, Cool, or Custom (R,G,B);  
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If you view media application like photo, clip etc via PC, choose "Multimedia" preset;  
If you play a game in PC, choose "Gaming" preset;  
If you prefer a lower color temperature (5700K), choose "Warm" preset;  
If you prefer a higher color temperature, choose "Cool" preset;  
Custom (R, G, B) Preset offers a range of 6500K colors;  
Choose "Standard" to utilize the panel native color format;  
Select Warm preset for a reddish tint. This color setting is used for color-intensive applications (photograph image editing,  
multimedia, movies, etc.)  
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Select Cool preset for a bluish tint. This color setting is used for text based applications (spreadsheets, programming, text  
editors, etc.)  
Select Custom preset to increase or decrease each of the three colors (R, G, B) independently, in single digit increments, from 0  
to 100.  
When you select Video, you can choose Movie, Game, Sports, or Nature preset:  
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For playing a movie, choose "Movie" preset;  
For playing a sport program, choose "Sports" preset;  
For playing a game, choose "Game" preset;  
For general picture or web or watch TV, choose Nature preset. You can adjust the Hue(Tint)/Saturation based on your  
preference. If you want to restore default color settings, choose Color Reset;  
Select Color Reset preset to restore default (factory) Color settings. This setting is also the sRGBstandard default color  
space.  
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Hue  
This feature can shift color of video image to green or purple. This is used to adjust the desired flesh tone color. Use  
to adjust the hue from '0' to '100' .  
or  
Push  
Push  
to increase the green shade of the video image  
to decrease the purple shade of the video image  
NOTE: Hue adjustment is available only for video input.  
Saturation  
This feature can adjust the color saturation of the video image. Use  
or  
to adjust the saturation from '0' to '100'.  
Push  
Push  
to increase the monochrome appearance of the video image  
to decrease the colorful appearance of the video image  
NOTE: Saturation adjustment is available only for video input.  
Reset Color  
Settings  
Reset your monitor color settings to the factory settings.  
DISPLAY  
Use the Display Settings to adjust image.  
SETTINGS  
Horizontal P  
osition  
Use the  
Use the  
or  
or  
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).  
buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).  
Vertical Posit  
ion  
Sharpness  
Pixel Clock  
This feature can make the image look sharper or softer. Use  
or  
to adjust the sharpness from '0' to '100'.  
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. These settings are accessed through the  
main OSD menu, by selecting 'Image Settings'.  
Use the  
or  
buttons to adjust for best image quality.  
Phase  
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use Phase  
(fine), again.  
NOTE: Pixel Clock and Phase Adjustments are only available for "VGA" input.  
Reset  
Select this option to restore default display settings.  
Display  
Settings  
OTHER  
SETTINGS  
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu remains on  
screen, and so on.  
Language  
Language option to set the OSD display to one of seven languages (English, Espanol, Francais, Deutsch, Portugues,Simplified chinese  
or Japanese).  
Menu Transp  
arency  
Select this option to change the menu transparency by pressing  
or  
(Minimum: 0 ~ Maximum: 100).  
Menu Timer  
Menu Lock  
OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.  
Use the  
Controls user access to adjustments. When 'Lock' is selected, no user adjustments are allowed. All buttons are locked except the  
menu button.  
or  
buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.  
NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock  
selected. Select "Unlock" to unlock and allow user access to all applicable settings.  
DDC/CI  
DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance etc) to be adjustable  
via software on your PC. You can disable this feature by selecting "Disable".  
Enable this feature for best user experience and optimum performance of your monitor.  
LCD  
Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time to run.  
Conditioning You can enable this feature by selecting "Enable".  
Factory Reset  
Reset all OSD settings to the factory preset values.  
OSD Warning Messages  
When the monitor does not support a particular resolution mode you will see the following message:  
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the  
Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1440 x 900.  
You will see the following message before the DDC/CI function is disabled.  
When monitor enters Power Save mode, the following message appears:  
Activate the computer and wake up the monitor to gain access to the OSD  
If you press any button other than the power button one of the following messages will appear depending on the selected input:  
VGA/DVI-D input  
If either VGA or DVI-D input is selected and both VGA and DVI-D cables are not connected, a floating dialog box as shown below appears.  
or  
See Solving Problems for more information.  
Setting the Optimal Resolution  
To set the optimal resolution for the monitor:  
1. Right-click on the desktop and select Properties.  
2. Select the Settings tab.  
3. Set the screen resolution to 1440 x 900.  
4. Click OK.  
If you do not see 1440 x 900 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following  
procedures:  
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If you have a Dell desktop or portable computer:  
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.  
If you are using a non-Dell computer (portable or desktop):  
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Go to the support site for your computer and download the latest graphic drivers.  
Go to your graphics card website and download the latest graphic drivers.  
¡
Using the Dell Soundbar (Optional)  
The Dell Soundbar is a stereo two channel system adaptable to mount on Dell Flat Panel Displays. The Soundbar has a rotary volume and on/off control to  
adjust the overall system level, a blue LED for power indication, and two audio headset jacks.  
1. Power/volume control  
2. Power indicator  
3. Headphone connectors  
Using the Tilt  
     
Tilt  
With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle.  
NOTE: The stand is detached when the monitor is shipped from the factory.  
Setting Up Your Monitor  
Dell™ E1909W Flat Panel Monitor  
Setting the display resolution to 1440X900 (Optimal)  
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 1440 x 900 pixels by performing the  
following steps:  
1. Right-click on the desktop and click Properties.  
2. Select the Settings tab.  
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1440 X900.  
4. Click OK.  
If you do not see 1440X900 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the  
computer system you are using, and follow the provided directions:  
 
Dell™ E1909W Flat Panel Monitor  
Information in this document is subject to change without notice.  
© 2008 Dell Inc. All rights reserved  
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.  
Trademarks used in this text: Dell, the DELL logo are trademarks of Dell Inc; Microsoft, Windows, Windows 2000, Windows XP and Windows Vista are registered trademarks of  
Microsoft Corporation; which may be registered in certain jurisdictions. ENERGY STAR is a registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR  
partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency.  
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any  
proprietary interest in trademarks and trade names other than its own.  
Model E1909Wc  
July 2008 Rev. A00  
 
Setting Up the Monitor  
Dell™ E1909W Flat Panel Monitor User's Guide  
Attaching the Stand  
NOTE: The stand is detached when the monitor is shipped from the factory.  
To attach the monitor stand:  
1. Place the stand on a flat surface  
2. Fit the groove on the back of the monitor to the two tabs on the upper part of the stand.  
3. Lower the monitor so that the monitor mounting area snaps on to or locks on to the stand.  
Connecting Your Monitor  
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.  
To connect your monitor to the computer:  
1. Turn off your computer and disconnect the power cable.  
2. Connect either the white (digital DVI-D) or the blue (analog VGA) display connector cable to the corresponding video port on the back of your  
computer. Do not use both cables on the same computer. Use both the cables only when they are connected to two different computers with  
appropriate video systems.  
Connecting the white DVI cable  
     
Connecting the blue VGA cable  
CAUTION: The Graphics are used for the purpose of illustration only. Appearance of the computer may vary.  
Organizing Your Cables  
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot  
to organize all cables as shown above.  
Attaching the Dell Soundbar  
   
NOTICE: Do not use with any device other than Dell Soundbar.  
NOTE: Soundbar Power Connector +12V DC output is for optional Dell Soundbar only.  
1. Working from the rear of the monitor, attach the Soundbar aligning the two slots with the two tabs along the bottom rear of the monitor.  
2. Slide the Soundbar to the left until it snaps into place.  
3. Connect the soundbar with the power brick.  
4. Plug the power cable of the brick to a nearby power outlet.  
5. Insert the lime-green mini stereo plug from the rear of the Soundbar into the computer's audio output jack.  
Removing the Stand  
NOTE: To prevent scratches on the LCD screen while removing the stand, ensure that the monitor is placed on a clean surface.  
To remove the stand:  
1. Rotate the stand to allow access to the stand release button.  
2. Press and hold the Stand release button.  
3. Lift the stand up and away from the monitor.  
Wall Mounting (Optional)  
Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following:  
1. Verify that the power button is turned Off, then disconnect the power cord.  
2. Lay the LCD display face down on a soft cloth.  
3. Remove the stand assembly from the back of the LCD display by pressing quick release button.  
4. Attach the mounting bracket from the VESA compatible wall mounting kit (100 mm x 100 mm distance). (Screw dimension: M4 x 10mm).  
5. Attach the LCD display to the wall, following the instructions in the wall-mounting kit.  
 
NOTE: For use only with UL Listed Wall Mount Bracket with minimum weight/load: 4.44kg.  
Troubleshooting  
Dell™ E1909W Flat Panel Monitor  
CAUTION: Before you begin any of the procedures in this section, follow the Safety Instructions.  
Self-Test  
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly  
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:  
1. Turn off both your computer and the monitor.  
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital (white connector) and the Analog (blue  
connector) cables from the back of computer.  
3. Turn on the monitor.  
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.  
While in self-test mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs shown below will continuously  
scroll through the screen.  
or  
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.  
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.  
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning  
properly.  
NOTE: Self test feature check is not available for S-Video, Composite, and Component video modes.  
Built-in Diagnostics  
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or  
with your computer and video card.  
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.  
To run the built-in diagnostics:  
1. Ensure that the screen is clean (no dust particles on the surface of the screen).  
2. Unplug the video cable(s) from the back of the computer or monitor. The monitor then goes into the self-test mode.  
3. Press and hold the  
and  
buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.  
4. Carefully inspect the screen for abnormalities.  
5. Press the  
button on the front panel again. The color of the screen changes to red.  
6. Inspect the display for any abnormalities.  
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.  
The test is complete when the white screen appears. To exit, press the  
button again.  
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.  
Common Problems  
     
The following table contains general information about common monitor problems you might encounter and the possible solutions.  
Common Symptoms  
No Video/Power LED off  
What You Experience  
No picture  
Possible Solutions  
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Ensure that the video cable connecting the monitor and the computer is properly  
connected and secure.  
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Verify that the power outlet is functioning properly using any other electrical equipment.  
Ensure that the power button is depressed fully.  
No Video/Power LED on  
Poor Focus  
No picture or no brightness  
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Increase brightness & contrast controls via OSD.  
Perform monitor self-test feature check.  
Check for bent or broken pins in the video cable connector.  
Run the built-in diagnostics.  
Picture is fuzzy, blurry, or  
ghosting  
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Perform Auto Adjust via OSD.  
Adjust the Phase and Pixel Clock controls via OSD.  
Eliminate video extension cables.  
Reset the monitor to Factory Settings.  
Change the video resolution to the correct aspect ration (16:10).  
Shaky/Jittery Video  
Wavy picture or fine movement  
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Perform Auto Adjust via OSD.  
Adjust the Phase and Pixel Clock controls via OSD.  
Reset the monitor to Factory Settings.  
Check environmental factors.  
Relocate the monitor and test in another room.  
Missing Pixels  
LCD screen has spots  
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Cycle power on-off.  
Pixel that is permanently off is a natural defect that can occur in LCD technology.  
Run the built-in diagnostics.  
Stuck-on Pixels  
LCD screen has bright spots  
Picture too dim or too bright  
Screen not centered correctly  
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Cycle power on-off.  
Pixel that is permanently off is a natural defect that can occur in LCD technology.  
Run the built-in diagnostics.  
Brightness Problems  
Geometric Distortion  
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Reset the monitor to Factory Settings.  
Auto Adjust via OSD.  
Adjust brightness & contrast controls via OSD.  
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Reset the monitor to Factory Settings.  
Auto Adjust via OSD.  
Adjust brightness & contrast controls via OSD.  
NOTE: When using '2: DVI-D', the positioning adjustments are not available.  
Horizontal/Vertical Lines  
Screen has one or more lines  
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Reset the monitor to Factory Settings.  
Perform Auto Adjust via OSD.  
Adjust Phase and Pixel Clock controls via OSD.  
Perform monitor self-test feature check and determine if these lines are also in self-test  
mode.  
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Check for bent or broken pins in the video cable connector.  
Run the built-in diagnostics.  
NOTE: When using '2: DVI-D', the Pixel Clock and Phase adjustments are not available.  
Synchronization Problems  
Screen is scrambled or appears  
torn  
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Reset the monitor to Factory Settings.  
Perform Auto Adjust via OSD.  
Adjust Phase and Pixel Clock controls via OSD.  
Perform monitor self-test feature check to determine if the scrambled screen appears in  
self-test mode.  
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Check for bent or broken pins in the video cable connector.  
Restart the computer in the safe mode.  
Safety Related Issues  
Intermittent Problems  
Visible signs of smoke or  
sparks  
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Do not perform any troubleshooting steps.  
Contact Dell immediately.  
Monitor malfunctions on & off  
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Ensure that the video cable connecting the monitor to the computer is connected  
properly and is secure.  
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Reset the monitor to Factory Settings.  
Perform monitor self-test feature check to determine if the intermittent problem occurs in  
self-test mode.  
Missing Color  
Wrong Color  
Picture missing color  
Picture color not good  
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Perform monitor self-test feature check.  
Ensure that the video cable connecting the monitor to the computer is connected  
properly and is secure.  
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Check for bent or broken pins in the video cable connector.  
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video  
depending on the application.  
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color  
Settings OSD if the Color Management is turned off.  
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.  
Run the built-in diagnostics.  
Image retention from a static Faint shadow from the static  
image left on the monitor for a image displayed appears on  
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Use the Power Management feature to turn off the monitor at all times when not in use  
(for more information, see Power Management Modes).  
Alternatively, use a dynamically changing screensaver.  
long period of time  
the screen  
Product Specific Problems  
 
Specific Symptoms  
What You Experience  
Possible Solutions  
Screen image is too small  
Image is centered on screen,  
but does not fill entire viewing  
area  
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Check the Scaling Ratio setting in Image Setting OSD  
Reset the monitor to Factory Settings.  
Cannot adjust the monitor withOSD does not appear on the  
the buttons on the front panel screen  
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Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.  
No Input Signal when user  
controls are pressed  
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Check the signal source. Ensure the Computer is not in the power saving mode by  
moving the mouse or pressing any key on the keyboard.  
Check to make sure Video Source to S-Video, Composite or Component is powered and  
playing video media.  
Check whether the signal cable is plugged in properly. Re-plug the signal cable if  
necessary.  
No picture, the LED light is  
green. When you press "+", "-"  
or "Menu" key, the message  
"No S-Video input signal", or  
"No Composite input signal", or  
"No Component input signal"  
appears  
Reset the computer or video player.  
The picture does not fill the  
entire screen.  
The picture cannot fill the  
height or width of the screen  
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full  
screen.  
Run the built-in diagnostics.  
NOTE: When choosing DVI-D mode, the Auto Adjust function is not available.  
Dell™ Soundbar Problems  
Common Symptoms  
No Sound  
What You Experience  
No power to Soundbar - the  
power indicator is off  
Possible Solutions  
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Turn the Power/Volume knob on the Soundbar clockwise to the middle position; check if  
the power indicator (green LED) on the front of the Soundbar is illuminated.  
Confirm that the power cable from the Soundbar is plugged into the adaptor.  
No Sound  
Soundbar has power - power  
indicator is on  
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Plug the audio line-in cable into the computer's audio out jack.  
Set all Windows volume controls to their maximum  
Play some audio content on the computer (i.e. audio CD, or MP3).  
Turn the Power/Volume knob on the Soundbar clockwise to a higher volume setting.  
Clean and reseat the audio line-in plug.  
Test the Soundbar using another audio source (i.e.portable CD player).  
Distorted Sound  
Computer's sound card is used  
as the audio source  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the sound card.  
Set all Windows volume controls to their midpoints.  
Decrease the volume of the audio application.  
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume  
setting.  
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Clean and reseat the audio line-in plug.  
Troubleshoot the computer's sound card.  
Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).  
Distorted Sound  
Other audio source is used  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the audio  
source.  
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Decrease the volume of the audio source.  
Turn the Power/Volume knob on the Soundbar counter-clockwise to a lower volume  
setting.  
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Clean and reseat the audio line-in plug.  
Unbalanced Sound Output  
Sound from only one side of  
Soundbar  
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Clear any obstructions between the Soundbar and the user.  
Confirm that the audio line-in plug is completely inserted into the jack of the sound card  
or audio source.  
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Set all Windows audio balance controls (L-R) to their midpoints.  
Clean and reseat the audio line-in plug.  
Troubleshoot the computer's sound card.  
Test the Soundbar using another audio source (i.e. portable CD player).  
Low Volume  
Volume is too low  
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Clear any obstructions between the Soundbar and the user.  
Turn the Power/Volume knob on the Soundbar clockwise to the maximum volume  
setting.  
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Set all Windows volume controls to their maximum.  
Increase the volume of the audio application.  
Test the Soundbar using another audio source (i.e. portable CD player, MP3 player).  
 

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