Dell™ E1709W Flat Panel Monitor User's Guide
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved.
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in
the United States and/or other countries; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered
trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy
efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E1709Wc
July 2008 Rev. A00
Product Features
The Dell™ E1709W flat panel display has an active matrix, thin-film transistor (TFT), liquid crystal display (LCD). The monitors features include:
■ Dell E1709W has a 17-inch (433.0 mm) viewable area display.
■ 1440x900 resolution, plus full-screen support for lower resolutions.
■ Wide viewing angle to allow viewing from a sitting or standing position, or while moving from side-to-side.
■ Tilt capability.
■ Removable pedestal and Video Electronics Standards Association (VESA) 100mm mounting holes for flexible mounting solutions.
■ Plug and play capability if supported by your system.
■ On-Screen Display (OSD) adjustments for ease of set-up and screen optimization.
■ Software and documentation media which includes an information file (INF), Image color Matching File (ICM), and product documentation.
■ Energy Saver feature for ENERGY STAR® compliance.
■ Security lock slot.
Identifying Parts and Controls
Front view
1. OSD menu button
2. Brightness and Contrast/Up button
3. Auto adjust/Down button
4. Enter button
5. Power On/Off button (with LED indicator)
Back View
Label Description
Use
1
2
3
4
Barcode serial number label
Refer to this label if you need to contact Dell for technical support.
List the regulatory approvals.
Regulatory rating label
VESA mounting holes (100mm)
Security lock slot
To mount the monitor.
Use a security lock with the slot to help secure your monitor.
Side View
Left side
Right side
Bottom View
Label Description
Use
To connect the monitor power cable.
1
AC power connector
2
VGA connector
To connect your computer to the monitor using a VGA cable.
Monitor Specifications
The following sections give you information about the various power management modes and pin assignments for the various connectors of your monitor.
Power Management Modes
If you have VESA's DPM compliance display card or software installed in your PC, the monitor automatically reduces its power consumption when not in use. This
referred to as Power Save Mode. If the computer detects input from keyboard, mouse, or other input devices, the monitor automatically resumes functioning. The
following table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync
Vertical Sync
Video
Power Indicator
Power Consumption
Normal operation
Active
Active
Active
Blue
20(normal) /25w
(maximum)
Active-off mode
Switch off
Inactive
-
Inactive
-
Blank
-
Amber
Off
Less than 2 W
Less than 1 W
The OSD will only function in the normal operation mode. When any button except power button is pressed in Active-off mode, the following messages will be disp
NOTE: Dell E1709W Flat Panel monitor is TC099 and ENERGY STAR®-compliant.
Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
Pin Assignments
15-pin D-Sub connector
Pin Number Monitor Side of the 15-pin Side Signal Cable
1
Video-Red
Video-Green
Video-Blue
GND
2
3
4
5
Self-test
GND-R
6
7
GND-G
8
GND-B
9
DDC +5V
GND-sync
GND
10
11
12
13
14
15
DDC data
H-sync
V-sync
DDC clock
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer with its Extended Display Identification Dat
(EDID) using Display Data Channel (DDC) protocols so that the system can configure itself and optimize the monitor settings. Most monitor installations are autom
You can select different settings if required.
Flat Panel Specifications
Model number
Screen type
Panel Type
Dell E1709W Flat Panel Monitor
Active matrix - TFT LCD
TN
17 inches
(17-inch wide viewable image size)
Screen dimensions
Preset display area:
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Horizontal
Vertical
367.2mm (14.5 inches)
229.5mm (9.04 inches)
Pixel pitch
0.255mm
Viewing angle:
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Horizontal
Vertical
160° typical
150° typical
Luminance output
Contrast ratio
Faceplate coating
Backlight
250 CD/m ²(typical)
600 to 1 (typical)
Anti-glare
CCFL edgelight system
8ms typical
Response Time
Color Gamut
65% (typical)*
*Dell E1709W Flat Panel monitor color gamut (typical) is based on CIE 1976 (65%) and CIE1931 (60%) test standards.
Resolution Specifications
Model number
Dell E1709W Flat Panel Monitor
Scan range
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Horizontal
Vertical
30 kHz to 83 kHz (automatic)
56 Hz to 75 Hz (automatic)
Optimal preset resolution
Highest preset resolution
1440 x 900 at 60 Hz
1440 x 900 at 60 Hz
Electrical Specifications
Model number
Dell E1709W Flat Panel Monitor
Analog RGB: 0.7 Volts +/-5%, 75 ohm input
impedance
Video input signals
Separate horizontal and vertical
synchronizations, polarity-free TTL level, SOG
(Composite SYNC on green)
Synchronization input signals
AC input voltage / frequency / current 100 to 240 VAC/50 or 60 Hz + 3 Hz/1.6A (Max.)
120V:30A (Max.)
240V:60A (Max.)
Inrush current
Preset Display Modes
The following table lists the preset modes for which Dell guarantees image size and centering:
Display Mode
VESA, 720 x 400
Horizontal Frequency
(kHz)
Vertical Frequency
(Hz)
Pixel Clock (MHz)
Sync Polarity
(Horizontal/Vertical)
31.5
31.5
37.5
37.9
46.9
48.4
60.0
67.5
64.0
80.0
55.935
70.0
60.0
75.0
60.3
75.0
60.0
75.0
75.0
60.0
75.0
60.0
28.3
25.2
-/+
-/-
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1152 x 864
VESA, 1280 x 1024
VESA, 1280 x 1024
VESA, 1440 x 900
31.5
-/-
40.0
+/+
+/+
-/-
49.5
65.0
78.8
+/+
+/+
+/+
+/+
-/+
108.0
108.0
135.0
106.5
Physical Characteristics
The following table lists the monitor physical characteristics:
Model Number
Dell E1709W Flat Panel Monitor
Connector type
15-pin D-subminiature, blue connector;
Analog: Detachable, D-Sub, 15pins, shipped
attached to the monitor
Signal cable type
Dimensions: (with stand)
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Height
Width
Depth
13.17 inches ( 334.58 mm)
15.91 inches ( 404.15 mm)
6.17 inches ( 156.72 mm)
Dimensions: (without stand)
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Height
Width
Depth
10.49 inches ( 266.45 mm)
15.91 inches ( 404.15 mm)
2.17 inches ( 55.0 mm)
Stand dimensions:
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Height
Width
Depth
4.20 inches ( 106.8 mm)
8.66 inches ( 219.92 mm)
6.17 inches ( 156.72 mm)
Weight with packaging
9.5 lbs (4.32 kg)
Weight with stand assembly and cables
7.43 lbs ( 3.37 kg)
Weight without stand assembly
(For wall mount or VESA mount
considerations - no cables)
5.81 lbs ( 2.64 kg)
0.83 lbs ( 0.38 kg)
Weight of stand assembly
Environmental Characteristics
The following table lists the environmental conditions for your monitor:
Model Number
Dell E1709W Flat Panel Monitor
Temperature
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Operating
0° to 40°C (32° to 104°F)
Non-operating
Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)
Humidity
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Non-operating
10% to 80% (non-condensing)
Storage: 5% to 90% (non-condensing)
Shipping: 5% to 90%(non-condensing)
Altitude
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Operating
Non-operating
3,657.6m (12,000 ft) max
12,192m (40,000 ft) max
256.08 BTU/hour (maximum)
119.5 BTU/hour (typical)
Thermal dissipation
LCD Monitor Quality & Pixel Policy
During the LCD Monitor manufacturing process, it is not uncommon for one or more pixels to become fixed in an unchanging state. The visible result is a fixed pix
appears as an extremely tiny dark or bright discolored spot.When the pixel remains permanently lit, it is known as a “bright dot.” When the pixel remains black, i
known as a “dark dot.”
In almost every case, these fixed pixels are hard to see and do not detract from display quality or usability. A display with 1 to 5 fixed pixels is considered norma
within competitive standards. For more information, see Dell Support site at: support.dell.com.
Maintenance Guidelines
Caring for your Monitor
CAUTION: Before cleaning the monitor, unplug the monitor power cable from the electrical outlet.
For best practices, follow the instructions in the list below while unpacking, cleaning, or handling your monitor:
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To clean your antistatic screen, slightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the
antistatic coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
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Use a slightly dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as a darker-colored monitor may scratch and show white scuff marks more than a lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Appendix
Dell™ E1709W Flat Panel Monitor User's Guide
CAUTION: Safety Instructions
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result in exposure to shock,
electrical hazards, and/or mechanical hazards.
For information on safety instructions, see the Product Information Guide.
FCC Notices (U.S. Only) and Other Regulatory Information
For FCC notices and other regulatory information, see the regulatory compliance website located at www.dell.com\regulatory_compliance.
Contacting Dell
For customers in the United States, call 800-WWW-DELL (800-999-3355).
NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill,
or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be
available in your area. To contact Dell for sales, technical support, or customer service issues:
1. Visit support.dell.com.
2. Verify your country or region in the Choose A Country/Region drop-down menu at the bottom of the page.
3. Click Contact Us on the left side of the page.
4. Select the appropriate service or support link based on your need.
5. Choose the method of contacting Dell that is convenient for you.
Setting Up Your Monitor
Dell™ E1709W Flat Panel Monitor
If you have a Dell™ desktop or a Dell™ portable computer with internet access
1. Go to http://support.dell.com, enter your service tag, and download the latest driver for your graphics card.
2. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440x900 again.
NOTE: If you are unable to set the resolution to 1440x900, please contact Dell™ to inquire about a Graphics Adapter that supports these resolutions.
Setting Up Your Monitor
Dell™ E1709W Flat Panel Monitor
If you have a non Dell™ desktop, portable computer, or graphics card
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Select Advanced.
4. Identify your graphics controller supplier from the description at the top of the window (e.g. NVIDIA, ATI, Intel etc.).
5. Refer to the graphic card provider website for updated driver (for example, http://www.ATI.com OR http://www.NVIDIA.com ).
6. After installing the drivers for your Graphics Adapter, attempt to set the resolution to 1440X900 again.
NOTE: If you are unable to set the resolution to 1440x900, please contact the manufacturer of your computer or consider purchasing a graphics adapter
that will support the video resolution of 1440x900.
Operating the Monitor
Dell™ E1709W Flat Panel Monitor User's Guide
Using the Front Panel
Use the control buttons on the front of the monitor to adjust the characteristics of the image being displayed. As you use these buttons to adjust the controls,
an OSD shows the numeric values of the characteristics as they change.
Front panel Button
Description
A
B
C
Use the MENU button to launch the on-screen display (OSD) and select the OSD Menu. See Accessing the Menu System.
Menu
Use this button to directly access the "Brightness/Contrast" menu or to increase the values of the selected menu option.
Brightness&Contrast /Adjust
UP
Use Auto Adjust to activate automatic setup/adjustment or to decrease the values of the selected menu option. The following
dialog appears on a black screen as the monitor self-adjusts to the current input:
Automatic Adjust /Adjust
Down
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further
tune your monitor by using the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
NOTE: Auto Adjust does not occur if you press the button while there are no active video input signals or attached cables.
D
Use this button to select an OSD menu option.
If VGA cable is not connected, a floating dialog box as shown below appears.
Select
E
Use the Power button to turn the monitor on and off.
The Blue LED indicates the monitor is on and fully functional. An amber LED indicates DPMS power save mode.
Power
(with power light indicator)
Using the On-Screen Display (OSD) Menu
Accessing the Menu System
NOTE: If you change the settings and then either proceed to another menu or exit the OSD menu, the monitor automatically saves those changes. The
changes are also saved if you change the settings and then wait for the OSD menu to disappear.
1.Push the MENU button to launch the OSD menu and display the main menu.
2.Push the
and
buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the
following table for a complete list of all the options available for the monitor.
3.Push the
button once to activate the highlighted option.
4.Push
and
button to select the desired parameter.
5. Push
to enter the slide bar and then use the
and
buttons, according to the indicators on the menu, to make your changes.
6.Select the "Menu/Exit" option to return to the main menu or exit the OSD menu.
Icon
Menu and
Submenus
Description
BRIGHTNESS
& CONTRAST
Use this menu to activate Brightness/Contrast adjustment.
Brightness
Brightness adjusts the luminance of the backlight.
Push the
button to increase brightness and push the
button to decrease brightness (min 0 ~ max 100).
Contrast
Adjust Brightness first, and then adjust Contrast only if further adjustment is necessary.
Push the
button to increase contrast and push the
button to decrease contrast (min 0 ~ max 100).
The Contrast function adjusts the degree of difference between darkness and lightness on the monitor screen.
AUTO ADJUST
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings
for use with your particular setup.
NOTE: In most cases, Auto Adjust produces the best image for your configuration.
COLOR
SETTINGS
Use the Color Settings to adjust the color setting mode and color temperature.
There are different color setting sub-menus for VGA and Video input.
Input Color Format Choose the RGB option if monitor is connected to a PC or a DVD using a VGA cable. Choose the YPbPr option if monitor is
connected to a DVD by a YPbPr to VGA or if the DVD color output setting is not RGB.
Mode Selection
Preset Modes
You can choose Graphics or Video according to the input signal. Select Graphics if connecting a PC to your monitor; for
connecting DVD, STB or VCR to your monitor, Video is recommended.
When you select Graphics, you can choose Standard, Multimedia, Game, Warm, Cool, or Custom (RGB);
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If you view media application like photo, clip etc via PC, choose "Multimedia" preset;
If you play a game in PC, choose "Gaming" preset;
If you prefer a lower color temperature (5700K), choose "Warm" preset;
If you prefer a higher color temperature, choose "Cool" preset;
Custom (RGB) Preset offers a range of 6500K colors;
Choose "Standard" to utilize the panel native color format;
Select Warm preset for a reddish tint. This color setting is used for color-intensive applications (photograph image
editing, multimedia, movies, etc.)
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Select Cool preset for a bluish tint. This color setting is used for text based applications (spreadsheets, programming,
text editors, etc.)
Select Custom preset to increase or decrease each of the three colors (RGB) independently, in single digit increments,
from 0 to 100.
When you select Video, you can choose Movie, Game, Sports, or Nature preset:
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For playing a movie, choose "Movie" preset;
For playing a sport program, choose "Sports" preset;
For playing a game, choose "Game" preset;
For general picture or web or watch TV, choose Nature preset. You can adjust the Hue(Tint)/Saturation based on your
preference.
Select Reset Color Settings to restore default (factory) Color settings.
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Hue
This feature can shift color of video image to green or purple. This is used to adjust the desired flesh tone color. Use
or
to adjust the hue from '0' to '100' .
Push
Push
to increase the green shade of the video image
to decrease the purple shade of the video image
NOTE: Hue adjustment is available only for video input.
Saturation
This feature can adjust the color saturation of the video image. Use
or
to adjust the saturation from '0' to
'100'.
Push
Push
to increase the monochrome appearance of the video image
to decrease the colorful appearance of the video image
NOTE: Saturation adjustment is available only for video input.
Reset Color Settin Reset your monitor color settings to the factory settings.
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DISPLAY
Use the Display Settings to adjust image.
SETTINGS
Horizontal Position
Vertical Position
Sharpness
Use the
Use the
or
or
buttons to adjust image left and right. Minimum is '0' (-). Maximum is '100' (+).
buttons to adjust image up and down. Minimum is '0' (-). Maximum is '100' (+).
This feature can make the image look sharper or softer. Use
or
to adjust the sharpness from '0' to '100'.
Pixel Clock
The Phase and Pixel Clock adjustments allow you to adjust your monitor to your preference. These settings are accessed
through the main OSD menu, by selecting 'Image Settings'.
Use the
or
buttons to adjust for best image quality.
Phase
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (coarse) adjustment and then use
Phase (fine), again.
Reset Display
Settings
Select this option to restore default display settings.
OTHER SETTINGS
Select this option to adjust the settings of the OSD, such as, the languages of the OSD, the amount of time the menu
remains on screen, and so on.
Language
Language option to set the OSD display to one of seven languages (English, Espanol, Francais, Deutsch, Brazilian
Portuguese,Simplified Chinese or Japanese).
Menu Transparency
Select this option to change the menu transparency by pressing
or
(Minimum: 0 ~ Maximum: 100).
Menu Timer
Menu Lock
OSD Hold Time: Sets the length of time the OSD will remain active after the last time you pressed a button.
Use the
Controls user access to adjustments. When 'Lock' is selected, no user adjustments are allowed. All buttons are locked
except the menu button.
or
buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock
selected. Select "Unlock" to unlock and allow user access to all applicable settings.
DDC/CI
DDC/CI (Display Data Channel/Command Interface) allows your monitor parameters (brightness, color balance etc) to be
adjustable via software on your PC. You can disable this feature by selecting "Disable".
Enable this feature for best user experience and optimum performance of your monitor.
LCD Conditioning
Helps reduce minor cases of image retention. Depending on the degree of image retention, the program may take some time
to run. You can enable this feature by selecting "Enable".
Factory Reset
Reset all OSD settings to the factory preset values.
OSD Warning Messages
When the monitor does not support a particular resolution mode you will see the following message:
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. See Monitor Specifications for the
Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1440 x 900.
You will see the following message before the DDC/CI function is disabled.
When the monitor enters the Power Save mode, the following message appears:
Activate the computer and wake up the monitor to gain access to the OSD
If you press any button other than the power button the following messages will appear depending on the selected input:
If VGA cable is not connected, a floating dialog box as shown below appears.
Setting the Optimal Resolution
To set the optimal resolution for the monitor:
1. Right-click on the desktop and select Properties.
2. Select the Settings tab.
3. Set the screen resolution to 1440 x 900.
4. Click OK.
If you do not see 1440 x 900 as an option, you may need to update your graphics driver. Depending on your computer, complete one of the following
procedures:
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If you have a Dell desktop or portable computer:
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer (portable or desktop):
¡
¡
Go to the support site for your computer and download the latest graphic drivers.
Go to your graphics card website and download the latest graphic drivers.
¡
Using the Tilt
Tilt
With the built-in pedestal, you can tilt the monitor for the most comfortable viewing angle.
NOTE: The stand is detached when the monitor is shipped from the factory.
Setting Up Your Monitor
Dell™ E1709W Flat Panel Monitor
Setting the display resolution to 1440X900 (Optimal)
For optimal display performance while using the Microsoft Windows operating systems, set the display resolution to 1440 x 900 pixels by performing the
following steps:
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Move the slider-bar to the right by pressing and holding left-mouse button and adjust the screen resolution to 1440 X900.
4. Click OK.
If you do not see 1440X900 as an option, you may need to update your graphics driver. Please choose the scenario below that best describes the
computer system you are using, and follow the provided directions:
Dell™ E1709W Flat Panel Monitor
Information in this document is subject to change without notice.
© 2008 Dell Inc. All rights reserved
Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc; Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in
the United States and/or other countries.Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a registered
trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product meets the ENERGY STAR guidelines for energy
efficiency.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any
proprietary interest in trademarks and trade names other than its own.
Model E1709Wc
July 2008 Rev. A00
Setting Up the Monitor
Dell™ E1709W Flat Panel Monitor User's Guide
Attaching the Stand
NOTE: The stand is detached when the monitor is shipped from the factory.
To attach the base of the stand to the monitor stand:
1. Place the monitor stand base on a stable table top.
2. Slide the monitor stand body in the correct direction down onto the back until it clicks into place.
Connecting Your Monitor
To connect your monitor to the computer:
1. Turn off your computer and disconnect the power cable.
2. Connect the blue display connector cable to the corresponding video port on the back of your computer.
Connecting the blue VGA cable
CAUTION: The Graphics are used for the purpose of illustration only. Appearance of the computer may vary.
Organizing Your Cables
After attaching all necessary cables to your monitor and computer, (See Connecting Your Monitor for cable attachment,) use the cable management slot
to organize all cables as shown above.
Removing the Stand Base
To remove the base of the stand from the monitor:
1. Place the monitor panel on soft cloth or cushion on a stable flat table.
2. Press and hold the release latch, while pulling the base of the stand away from the
monitor.
Removing the Stand for VESA wall mount
To remove the stand assembly from the monitor:
1. Place the monitor panel on soft cloth or cushion on a stable flat table.
2. Use a screwdriver to remove the three screws on the stand of the monitor as
the below pictures show.
3. Remove the stand assembly from the monitor.
Troubleshooting
Dell™ E1709W Flat Panel Monitor
Self-Test
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your monitor and computer are properly
connected but the monitor screen remains dark, run the monitor self-test by performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure a proper Self-Test operation, remove the Analog (blue connector) cable from the back
of computer.
3. Turn on the monitor.
The floating dialog box should appear on-screen (against a black background) if the monitor cannot sense a video signal and is working correctly.
While in self-test mode, the power LED remains green. Also, depending upon the selected input, the dialog shown below will continuously scroll
through the screen.
4. This box also appears during normal system operation, if the video cable becomes disconnected or damaged.
5. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer, because your monitor is functioning
properly.
NOTE: Self test feature check is not available for S-Video, Composite, and Component video modes.
Built-in Diagnostics
Your monitor has a built-in diagnostic tool that helps you determine if the screen abnormality you are experiencing is an inherent problem with your monitor, or
with your computer and video card.
NOTE: You can run the built-in diagnostics only when the video cable is unplugged and the monitor is in self-test mode.
To run the built-in diagnostics:
1. Ensure that the screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable from the back of the computer or monitor. The monitor then goes into the self-test mode.
3. Press and hold the
and
buttons on the front panel, simultaneously for 2 seconds. A gray screen appears.
4. Carefully inspect the screen for abnormalities.
5. Press the
button on the front panel again. The color of the screen changes to red.
6. Inspect the display for any abnormalities.
7. Repeat steps 5 and 6 to inspect the display in green, blue, and white colored screens.
The test is complete when the white screen appears. To exit, press the
button again.
If you do not detect any screen abnormalities upon using the built-in diagnostic tool, the monitor is functioning properly. Check the video card and computer.
Common Problems
The following table contains general information about common monitor problems you might encounter and the possible solutions.
Common Symptoms
No Video/Power LED off
What You Experience
No picture
Possible Solutions
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Ensure that the video cable connecting the monitor and the computer is properly
connected and secure.
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Verify that the power outlet is functioning properly using any other electrical equipment.
Ensure that the power button is depressed fully.
No Video/Power LED on
Poor Focus
No picture or no brightness
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Increase brightness & contrast controls via OSD.
Perform monitor self-test feature check.
Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Picture is fuzzy, blurry, or
ghosting
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Eliminate video extension cables.
Reset the monitor to Factory Settings.
Change the video resolution to the correct aspect ration (16:10).
Shaky/Jittery Video
Wavy picture or fine movement
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Perform Auto Adjust via OSD.
Adjust the Phase and Pixel Clock controls via OSD.
Reset the monitor to Factory Settings.
Check environmental factors.
Relocate the monitor and test in another room.
Missing Pixels
LCD screen has spots
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics.
Stuck-on Pixels
LCD screen has bright spots
Picture too dim or too bright
Screen not centered correctly
Screen has one or more lines
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Cycle power on-off.
Pixel that is permanently off is a natural defect that can occur in LCD technology.
Run the built-in diagnostics.
Brightness Problems
Geometric Distortion
Horizontal/Vertical Lines
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
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Reset the monitor to Factory Settings.
Auto Adjust via OSD.
Adjust brightness & contrast controls via OSD.
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check and determine if these lines are also in self-test
mode.
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Check for bent or broken pins in the video cable connector.
Run the built-in diagnostics.
Synchronization Problems
Screen is scrambled or appears
torn
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Reset the monitor to Factory Settings.
Perform Auto Adjust via OSD.
Adjust Phase and Pixel Clock controls via OSD.
Perform monitor self-test feature check to determine if the scrambled screen appears in
self-test mode.
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Check for bent or broken pins in the video cable connector.
Restart the computer in the safe mode.
Safety Related Issues
Intermittent Problems
Visible signs of smoke or
sparks
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Do not perform any troubleshooting steps.
Contact Dell immediately.
Monitor malfunctions on & off
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Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Reset the monitor to Factory Settings.
Perform monitor self-test feature check to determine if the intermittent problem occurs in
self-test mode.
Missing Color
Wrong Color
Picture missing color
Picture color not good
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Perform monitor self-test feature check.
Ensure that the video cable connecting the monitor to the computer is connected
properly and is secure.
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Check for bent or broken pins in the video cable connector.
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Change the Color Setting Mode in the Color Settings OSD to Graphics or Video
depending on the application.
Try different Color Preset Settings in Color Settings OSD. Adjust R/G/B value in Color
Settings OSD if the Color Management is turned off.
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Change the Input Color Format to PC RGB or YPbPr in the Advance Setting OSD.
Run the built-in diagnostics.
Image retention from a static Faint shadow from the static
image left on the monitor for a image displayed appears on
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Use the Power Management feature to turn off the monitor at all times when not in use
long period of time
the screen
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Alternatively, use a dynamically changing screensaver.
In OSD Menu, under Reset to Factory Settings, select Enable LCD Conditioning. Using
this option may take several hours before the image is eliminated.
NOTE: Image Burn-in is not covered by your warranty.
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Product Specific Problems
Specific Symptoms
Screen image is too small
What You Experience
Possible Solutions
Reset the monitor to Factory Settings.
Image is centered on screen,
but does not fill entire viewing
area
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Cannot adjust the monitor withOSD does not appear on the
the buttons on the front panel screen
Turn off the monitor, unplug the power cord, plug back, and then turn on the monitor.
No Input Signal when user
controls are pressed
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Check the signal source. Ensure the Computer is not in the power saving mode by
moving the mouse or pressing any key on the keyboard.
Check whether the signal cable is plugged in properly. Re-plug the signal cable if
necessary.
No picture, the LED light is
blue. When press "up", "down"
or "Menu" key, the message "
No input signal " will appear.
Reset the computer or video player.
The picture does not fill the
entire screen.
The picture cannot fill the
height or width of the screen
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Due to different video formats (aspect ratio) of DVDs, the monitor may display in full
screen.
Run the built-in diagnostics.
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