Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™
USFF Computer
About Your Monitor
Solving Problems
Using Your Adjustable Monitor Stand
Appendix
Setting Up Your Monitor
Information in this document is subject to change without notice.
© 2006 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell™, PowerEdge™, PowerConnect™, PowerVault™, Dell™ Dimension™, Inspiron™, OptiPlex™, Latitude™, Dell
Precision™ and Dell | EMC are trademarks of Dell Inc; Microsoft, Windows and Windows NT are registered trademarks of Microsoft
Corporation; Adobe is a trademark of Adobe Systems Incorporated, which may be registered in certain jurisdictions. ENERGY STAR is a
registered trademark of the U.S. Environmental Protection Agency. As an ENERGY STAR partner, Dell Inc. has determined that this product
meets the ENERGY STAR guidelines for energy efficiency. EMC is a registered trademark of EMC Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their
products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
February 2006
2.
3.
4.
5.
6.
7.
Security lock slot — Attach a lock to secure your monitor.
Barcode serial number label — Refer to this label if you need to contact Dell for technical support
VESA mounting holes (100mm [Behind attached base plate]) — Use to mount the monitor.
Stand removal button — Press to release the stand.
Regulatory rating label — Lists the regulatory approvals.
Thumbscrews — Fasten the chassis to the stand with thumbscrews.
Bottom View
1. Power connector - Connect the power cable
2. Dell Soundbar power connector - Connect the power cord for the Soundbar (optional)
3. DVI connector - Connect your computer DVI cable
4. VGA connector - Connect your computer VGA cable
USB upstream connector - Connect the USB cable that came with your monitor to the monitor and the computer. Once this cable is connected you can use the USB
connectors on the side and bottom of the monitor.
5.
USB connector - Connect your USB devices. You can only use this connector after you have connected the USB cable to the computer and USB upstream connector on
the monitor.
6.
Side View
USB connectors (downstream)
Left side
Right side
Monitor Specifications
Power Management Modes
If you have VESA's DPM™ compliance display card or software installed in your PC, the monitor can automatically reduce its power consumption when not in use. This is
referred to as 'Power Save Mode'*. If input from keyboard, mouse or other input devices is detected by the computer, the monitor will automatically "wake up". The following
table shows the power consumption and signaling of this automatic power saving feature:
VESA Modes
Horizontal Sync Vertical Sync Video
Power Indicator Power Consumption
Normal operation( with Dell Soundbar and USB active) Active
Active
Active
Inactive
-
Active
Active
Green
Green
75 W (maximum)
35 W (typical)
Less than 2 W
Less than 1 W
Normal operation
Active-off mode
Switch off
Active
Inactive
Blanked Amber
Off
-
-
NOTE: The OSD will only function in the 'normal operation' mode. Otherwise one of the following messages will
appear when the “menu” or “plus” buttons are pressed when in Active-off mode.
1. Analog Input
In Power Save Mode
Press Any Key on Keyboard or Move Mouse
2. Digital Input
In Power Save Mode
Press Any Key on Keyboard or Move Mouse
or
This monitor is ENERGY STAR®-compliant as well as TCO '99 / TCO '03 power management compatible.
* Zero power consumption in OFF mode can only be achieved by disconnecting the main cable from the monitor.
ENERGY STAR® is a U.S. registered mark. As an ENERGY STAR® Partner, DELL has determined that this product meets the ENERGY STAR® guidelines for energy
efficiency.
Pin Assignments
15-pin D-Sub connector:
Pin Number Monitor Side of the 15-pin Side Signal Cable
1
Video-Red
Video-Green
Video-Blue
GND
2
3
4
5
self-test
GND-R
6
7
GND-G
8
GND-B
9
DDC +5V
GND
10
11
12
13
14
15
GND
DDC data
H-sync
V-sync
DDC clock
24 pin digital-only DVI connector:
Note: Pin 1 is at the top right.
Pin Signal Assignment
Pin Signal Assignment
T.M.D.S. Data 1-
10 T.M.D.S. Data 1+
Pin Signal Assignment
17 T.M.D.S. Data 0-
18 T.M.D.S. Data 0+
1
2
3
4
5
6
7
8
T.M.D.S. Data 2-
T.M.D.S. Data 2+
9
T.M.D.S. Data 2 Shield 11 T.M.D.S. Data 1 Shield 19 T.M.D.S. Data 0 Shield
No Connect
No Connect
DDC Clock
DDC Data
12 No Connect
13 No Connect
14 +5V Power
15 self-test
20 No Connect
21 No Connect
22 T.M.D.S. Clock Shield
23 T.M.D.S. Clock +
24 T.M.D.S. Clock -
No Connect
16 Hot Plug Detect
Universal Serial Bus (USB) Interface
This monitor supports High-Speed Certified USB 2.0 interface.*
Data Rate Power Consumption
High speed 480 Mbps
Full speed 12 Mbps
Low speed 1.5 Mbps
2.5W (Max., each port)
2.5W (Max., each port)
2.5W (Max., each port)
USB ports:
1 upstream - rear
4 downstream - 2 on rear; 2 on left side
NOTE: USB 2.0 capability requires 2.0 capable computer
NOTE: Monitor's USB interface works ONLY when monitor is Powered ON (or in Power Save Mode). Switching your monitor OFF and then ON would re-
enumerate its USB interface; attached peripherals may take a few seconds to resume normal functionality.
Plug and Play Capability
You can install the monitor in any Plug and Play-compatible system. The monitor automatically provides the computer system with its Extended Display Identification Data
(EDID) using Display Data Channel (DDC) protocols so the system can configure itself and optimize the monitor settings. If desired, the user can select different settings, but in
most cases monitor installation is automatic.
General
Model number
1707FP AIO For Dell™ OptiPlex™ USFF
Flat Panel
Screen type
Active matrix - TFT LCD
Screen dimensions
Preset display area:
Horizontal
17 inches (17-inch viewable image size)
337 mm (13.3 inches)
270 mm (10.6 inches)
Vertical
Pixel pitch
0.264 mm
Viewing angle
Luminance output
Contrast ratio
Faceplate coating
Backlight
130° (vertical) typ, 140° (horizontal) typ
300 CD/m ²(typ)
600 to 1 (typ)
Antiglare with hard-coating 3H
CCFL (4) edgelight system
8ms typical
Response Time
Resolution
Horizontal scan range
Vertical scan range
30 kHz to 81 kHz (automatic)
56 Hz to 76 Hz (automatic)
1280 x 1024 at 60 Hz
Optimal preset resolution
Highest preset resolution
1280 x 1024 at 75 Hz
Preset Display Modes
Display Mode
Horizontal Frequency (kHz) Vertical Frequency (Hz) Pixel Clock (MHz) Sync Polarity (Horizontal/Vertical)
VESA, 720 x 400
VESA, 640 x 480
VESA, 640 x 480
VESA, 800 x 600
VESA, 800 x 600
VESA, 1024 x 768
VESA, 1024 x 768
VESA, 1152 x 864
VESA, 1280 x 1024
VESA, 1280 x 1024
31.5
31.5
37.5
37.9
46.9
48.4
60.0
67.5
64.0
80.0
70.0
60.0
75.0
60.3
75.0
60.0
75.0
75.0
60.0
75.0
28.3
25.2
31.5
49.5
49.5
65.0
78.8
108
-/+
-/-
-/-
+/+
+/+
-/-
+/+
+/+
+/+
+/+
135.0
135.0
Electrical
Video input signals
Analog RGB, 0.7 Volts +/-5%, positive polarity at 75 ohm input impedance
Digital DVI-D TMDS, 600mV for each differential line, positive polarity at 50 ohm input
impedance
Synchronization input signals
Separate horizontal and vertical synchronizations, polarity-free TTL level, SOG (Composite SYNC
on green)
AC input voltage / frequency / current
Inrush current
100 to 240 VAC / 50 or 60 Hz + 3 Hz / 2.0A (Max.)
120V:42A (Max.)
240V:80A (Max.)
Physical Characteristics
Connector type
15-pin D-subminiature, blue connector; DVI-D, white connector
Signal cable type
Digital: Detachable, DVI-D, Solid pins, shipped attached to the monitor
Dimensions (with stand):
Height (Compressed)
16.66 inches (423.24 mm)
20.2 inches (513.24 mm)
14.65. inches (372.1 mm)
10.44 inches (265.2 mm)
Height (Extended)
Width
Depth
Dimensions: (without stand)
12.17 inches (309.1 mm)
14.65 inches (372.1 mm)
2.32 inches (59 mm)
Height
Width
Depth
Stand dimensions:
16.19 inches (411.28 mm)
16.86 inches (428.32 mm)
12.17 inches (309.2 mm)
10.44 inches (265.2 mm)
Height (Compressed)
Height (Extended)
Width
Depth
Weight with packaging
19.14 lbs (8.7 kg)
14.63 lbs (6.65 kg)
Weight with stand assembly and cables
7.7 lbs (3.5 kg)
Weight without stand assembly
(For wall mount or VESA mount considerations - no cables)
Weight of stand assembly
6.93 lbs (3.15 kg)
Environmental
Temperature:
Operating
5° to 35°C (41° to 95°F)
Nonoperating
Storage: -20° to 60°C (-4° to 140°F)
Shipping: -20° to 60°C(-4° to 140°F)
Humidity:
Operating
10% to 80% (noncondensing)
Nonoperating
Storage: 5% to 90% (noncondensing)
Shipping: 5% to 90%(noncondensing)
Altitude:
Operating
3,657.6m (12,000 ft) max
12,192 m (40,000 ft) max
Nonoperating
Thermal dissipation
256.08 BTU/hour (maximum)
109.261 BTU/hour (typical)
Caring for Your Monitor
CAUTION: Before cleaning the monitor, unplug the monitor from the electrical outlet.
To clean your antistatic screen, lightly dampen a soft, clean cloth with water. If possible, use a special screen-cleaning tissue or solution suitable for the antistatic
coating. Do not use benzene, thinner, ammonia, abrasive cleaners, or compressed air.
Use a lightly-dampened, warm cloth to clean the plastics. Avoid using detergent of any kind as some detergents leave a milky film on the plastics.
If you notice a white powder when you unpack your monitor, wipe it off with a cloth. This white powder occurs during the shipping of the monitor.
Handle your monitor with care as darker-colored plastics may scratch and show white scuff marks more than lighter-colored monitor.
To help maintain the best image quality on your monitor, use a dynamically changing screen saver and power off your monitor when not in use.
Setting Up Your Monitor
Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer
Cable Connections on the Back of the Monitor and the Computer
1. Attach the monitor to the stand.
a) Fit the groove on the back of the monitor onto the two metal tabs on stand.
b) Lower the monitor until it locks in to place on the stand.
NOTE: The stand is detached and extended when the monitor is shipped from the factory.
NOTE: If you want to mount your AIO stand to a desk top, see the AIO Stand Template Sheet (*.pdf)
2. Slide the computer onto the stand. Push it in until the computer touches the locating tab in the stand.
3. Tighten the thumbscrews underneath the stand.
4. Connect the DVI cable to the computer. Route DVI cable as shown.
NOTE: This cable is shipped attached to the monitor.
5. Route the monitor power cable through the opening in the bottom of Cable Cover and connect it to the power cord receptacle on the back of the monitor
NOTE: The monitor power cable and the cable cover are shipped with the monitor.
6. Route the computer power adaptor cable (shipped with the computer) through the opening in the bottom of Cable Cover and connect it to the computer. Push in until it clicks.
7. Connect the USB, keyboard and mouse cables to the computer as shown.
a) Connect the short USB cable (shipped with monitor) ) to the upstream port of the monitor. Route this cable through the opening on the side of the cable cover. Connect the other end of USB
cable to any computer USB down stream port.
b) Route the mouse and keyboard cables through the opening in the bottom of Cable Cover and connect to two USB ports on the computer.
NOTE: There are four USB ports available on the back of the computer.
c) Route any other cables that connect to the computer (network, printer, external audio, etc.) through the opening in the bottom of Cable Cover before connecting them to the computer.
Connect all the cables before installing the cable cover.
d) Route all the cables that connect to the monitor (video, optional audio, power for monitor, power for optional audio) through the opening on the side of the cable cover.
8. Connect the power cables to an outlet. Install the cable cover.
a) Install the Cable Cover, being careful not to disconnect any of the cables.
b) Connect the computer power cable to the computer power adaptor.
c) Plug the power cables of the computer and the monitor into a nearby outlet.
9. (Optional) Install security lock to the cable cover.
Power on both monitor and computer. If your monitor displays an image, installation is complete. If it does not
Removing the Cable Cover and Cables from the Computer
1. Remove the optional security lock (if used).
2. Lift the unlock button in the cable cover, and lift the cable cover to remove it.
3. Push in the release button on the power cable before removing it from the computer.
Detaching the Monitor from the Stand
This monitor is VESA compliant for wall mounting, and detaching the monitor from the stand is necessary.
Steps for removing the monitor from the stand:
1. Press the stand removal button to release the stand.
Pick up the bottom of the stand. There are two metal tabs at the top of the VESA plate that insert into the monitor. Pull the bottom of the monitor away from the stand, being careful not to
scratch the monitor with the stand.
2.
Using the Front Panel Buttons
Use the buttons on the front of the monitor to adjust the image settings.
Use the Input Select button to select between two different video signals that may be connected to your monitor.
NOTE: The floating 'Dell Self-test Feature Check' dialog appears on a black background if the monitor
cannot sense a video signal. Depending upon the selected input, one of the dialogs shown below will
scroll continually.
Video input select
or
The Menu button is used to open and exit the on-screen display (OSD), and exit from menus and sub-menus. See Using the OSD.
OSD menu / select
Use these buttons to adjust (decrease/increase ranges) items in the OSD menu.
Down (-) and Up (+)
Use the power button to turn the monitor on and off.
The green light indicates the monitor is on and fully functional. An amber light indicates power save mode.
Power Button and
Indicator
Using the OSD
NOTE: If you change the settings and then either proceed to another menu, or exit the OSD menu, the monitor automatically saves those changes. The changes are also
saved if you change the settings and then wait for the OSD menu to disappear.
1. Push the MENU button to open the OSD system and display the main menu.
Main Menu for Analog (VGA) Input
Main Menu for Digital (DVI) Input
or
NOTE: Positioning and Image settings are only available when you are using the Analog (VGA) connector.
2. Push the - and + buttons to move between the setting options. As you move from one icon to another, the option name is highlighted. See the table below for a complete list of all the options
available for the monitor.
3. Push the MENU button once to activate the highlighted option.
4. Push - and + button to select the desired parameter.
5. Push menu to enter the slide bar and then use the - and + buttons, according to the indicators on the menu, to make your changes.
6. Push the Menu button once to return to the main menu to select another option or push the Menu button two or three times to exit from the OSD menu.
Icon
Menu and
Submenus
Description
Exit
Select to exit the Main menu.
Brightness/
Contrast
Brightness adjusts the luminance of the backlight.
Adjust Brightness first, then adjust Contrast only if further adjustment is necessary.
Push the + button to increase luminance and push the - button to decrease luminance (min 0 ~ max 100).
Contrast adjusts the degree of difference between darkness and lightness on the monitor screen.
Push the + button to increase the contrast and push the - button to decrease the contrast (min 0 ~ max 100).
NOTE: When using DVI source, the contrast adjustment is not available.
Positioning:
Horizontal
Vertical
Positioning moves the viewing area around on the monitor screen.
When making changes to either the Horizontal or Vertical settings, no changes occur to the size of the viewing area, the image shifts in response to your
selection.
Minimum is 0 (-) and maximum is 100 (+).
NOTE: When using DVI source, the Positioning option is not available
Auto Adjust
Even though your computer recognizes your monitor on startup, the Auto Adjustment function optimizes the display settings for use with your particular
setup.
Select to activate automatic setup and adjustment. The following dialog appears on a black screen as the monitor self-adjusts to the current input:
Auto Adjust In Progress
Auto Adjustment allows the monitor to self-adjust to the incoming video signal. After using Auto Adjustment, you can further tune your monitor by using
the Pixel Clock (Coarse) and Phase (Fine) controls under Image Settings.
In most cases, Auto Adjust produces the best image for your configuration.
Image settings: The Phase and Pixel Clock adjustments allow you to more closely adjust your monitor to your preference. These settings are accessed through the main
OSD menu, by selecting Image Settings.
Pixel Clock
Use the - and + buttons to make adjustments. (Minimum: 0 ~ Maximum: 100)
(Coarse)
If satisfactory results are not obtained using the Phase adjustment, use the Pixel Clock (course) adjustment and then use Phase (fine), again.
Phase (Fine)
NOTE: This function may change the width of the display image. Use the Horizontal function of the Position menu to center the
display image on the screen.
NOTE: When using DVI source, the Image Settings option is not available.
Color Settings
Color Settings adjusts the color temperature, color hue, and saturation.
The color hue is most noticeable in areas of white.
Normal Preset
Blue Preset
Red Preset
Normal Preset is selected to obtain the default (factory) color settings. This setting is also the “sRGB” standard default color space.
Blue Preset is selected to obtain a bluish tint. This color setting is typically used for text based applications (spreadsheets, programming, text editors
etc.).
Red Preset is selected to obtain a redder tint. This color setting is typically used for color intensive applications (photograph image editing,
multimedia, movies etc.).
User Preset: Use the plus and minus buttons to increase or decrease each of the three colors (R, G, B) independently, in single digit increments,
from 0 to 100.
User Preset
Adjust the settings for the OSD, including the location, the amount of time the menu remains on-screen, and the rotation of the OSD.
OSD Settings:
Position of the OSD:
Horizontal
Position
To adjust the horizontal position of the OSD, use the - and + buttons move OSD to the left and right.
To adjust the vertical position of the OSD, use the - and + buttons move OSD down and up.
Vertical
Position
OSD Hold Time:
The OSD stays active for as long as it is in use. Adjust the hold time, sets the length of time the OSD remains ctive after the last time you pressed a
button. Use the - and + buttons to adjust the slider in 5 second increments, from 5 to 60 seconds.
OSD Hold Time
OSD Lock:
Controls user access to adjustments. When Yes (+) is selected, no user adjustments are allowed. All buttons are locked except the menu button.
NOTE: When the OSD is locked, pressing the menu button takes the user directly to the OSD settings menu, with OSD Lock selected.
Select No (-) to unlock and allow user access to all applicable settings.
OSD Lock
NOTE: You can also lock or unlock the OSD by pushing and holding the Menu button for 15 seconds.
Language
Select to have the OSD display in one of five languages (English, French, Spanish, German or Japanese).
NOTE: The change only affects the OSD, it has no effect on any software running on the computer.
Audio
You can select to have the audio on or off when the monitor is power saving mode.
(optional)
Yes — enables audio
No — disables audio (default)
NOTE: When the Dell Soundbar is not properly connected to the monitor, the audio menu is not available.
Factory Reset:
Reset the OSD menu options to the factory preset values.
Exit — Select to exit out of Factory Reset menu without resetting any OSD options.
Position settings only — Change the settings for Image Position back to original factory settings.
Color settings only — Change the Red, Green, and Blue settings back to their original factory settings and set the default setting for Normal Preset.
All settings — Change all the user adjustable settings including color, position, brightness, contrast and OSD hold time to the factory defaults. The
language of the OSD does not change.
OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of sync.
1. Analog Input
Cannot Display This Video Mode
2.Digital Input
Cannot Display This Video Mode
or
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is too high or too low for the monitor to use. See Specifications for the
Horizontal and Vertical frequency ranges addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz.
NOTE: The floating Dell Self-test Feature Check dialog appears on-screen if the monitor cannot sense a video signal.
or
Occasionally, no warning message appears, but the screen is blank, this could also indicate that the monitor is not synchronizing with the computer.
Setting the Optimal Resolution
1. Right-click on the desktop and click Properties.
2. Select the Settings tab.
3. Set the refresh rate to 60 Hz.
4. Set the screen resolution to 1280 x 1024 and ensure the refresh rate is still set at 60 Hz.
5. Click OK.
If you do not see 1280 x 1024 as an option, you may need to update your graphics driver.
If you have a Dell desktop computer you can do one of the following:
Insert your monitor CD in to your CD drive and download the driver located on the CD.
Go to support.dell.com, enter your service tag, and download the latest driver for your graphics card.
If you have a Dell portable computer:
Go to support.dell.com, enter you service tag, and download the latest driver for your graphics card.
If you are using a non-Dell computer:
Go to the support site for you computer and download the latest graphic drivers
Go to your graphics card website and download the latest graphic drivers
Using the Dell Soundbar (Optional)
1. Attach mechanism
2. Power/volume control
3. Power indicator
4. Headphone connectors
Soundbar Attachment to the Monitor
NOTICE: Do not use the soundbar power connector with any other device.
1.
2.
3.
4.
Attach the Soundbar by aligning the two slots on the Soundbar with the two tabs on the bottom of the monitor.
Slide the Soundbar to the left until it snaps in to place.
Plug in the power cord from the Soundbar in to the connector on the back of the monitor.
Insert the green stereo plug from the Soundbar in to your computer's audio output connector.
NOTE: Soundbar Power Connector +12V DC output is for optional only.
NOTICE: Do not use with any device other than Dell Soundbar .
Solving Problems
Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer
Troubleshooting Your Monitor
Self-Test Feature Check (STFC)
Your monitor provides a self-test feature that allows you to check whether your monitor is functioning properly. If your
monitor and computer are properly connected but the monitor screen remains dark, run the monitor self-test by
performing the following steps:
1. Turn off both your computer and the monitor.
2. Unplug the video cable from the back of the computer. To ensure proper Self-Test operation, remove both Digital
(white connector) and the Analog(blue connector) cables from the back of computer.
3. Turn on the monitor.
The floating 'Dell - Self-Test Feature Check' dialog box should appear on-screen (against a black
background) if the monitor cannot sense a video signal and is working correctly. While in self-test
mode, the power LED remains green. Also, depending upon the selected input, one of the dialogs
shown below will continuously scroll through the screen.
or
This box also appears during normal system operation if the video cable becomes disconnected or
damaged.
4. Turn off your monitor and reconnect the video cable; then turn on both your computer and the monitor.
If your monitor screen remains blank after you use the previous procedure, check your video controller and computer
system; your monitor is functioning properly.
OSD Warning Messages
One of the following warning messages may appear on the screen indicating that the monitor is out of sync.
1. Analog Input
Cannot Display This Video Mode
2.Digital Input
Cannot Display This Video Mode
or
This means that the monitor cannot synchronize with the signal that it is receiving from the computer. Either the signal is
too high or too low for the monitor to use. See Monitor Specifications for the Horizontal and Vertical frequency ranges
addressable by this monitor. Recommended mode is 1280 X 1024 @ 60Hz.
Occasionally, no warning message appears, but the screen is blank...this could also indicate that the monitor is not
synchronizing with the computer or the monitor is in a power save mode.
General Problems
The following table contains general information about common monitor problems you might encounter.
COMMON
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
SYMPTOMS
No Video/ Power
LED off
No picture, monitor is
dead
Check connection integrity at both ends of the video cable
Ensure the monitor and computer are plugged in to a working
electrical outlet
Ensure power button depressed fully
No Video/ Power
LED on
No picture or no
brightness
Press the input select button the front of the monitor and
ensure the correct input source is selected
Increase brightness & contrast controls
Perform monitor self-test feature check
Check for bent or broken pins
Re-boot your computer and monitor.
Poor Focus
Picture is fuzzy, blurry or
ghosting
Push Auto adjust button
Adjust Phase and Clock controls via OSD
Eliminate video extension cables
Perform monitor reset
Lower video resolution or increase font size
Shaky/Jittery
Video
Wavy picture or fine
movement
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor reset
Check environmental factors
Relocate and test in other room
Missing Pixels
LCD screen has spots
Cycle power on-off
These are pixels that are permanently off and is a natural
defect that occurs in LCD technology
Brightness
Problems
Picture too dim or too
bright
Perform monitor reset
Push Auto Adjust button
Adjust brightness & contrast controls
Geometric
Distortion
Screen not centered
correctly
Perform monitor reset on "Position Settings Only"
Push auto-adjust button
Adjust the centering controls
Ensure monitor is in proper video mode
Horizontal/Vertical Screen has one or more
Perform monitor reset
Push Auto Adjust button
Lines
lines
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check and determine if these
lines are also in self-test mode
Check for bent or broken pins
Sync Problems
Screen is scrambled or
appears torn
Perform monitor reset
Push Auto Adjust button
Adjust Phase and Clock controls via OSD
Perform monitor self-test feature check to determine if
scrambled screen appears in self-test mode
Check for bent or broken pins
Boot up in the "safe mode"
LCD Scratched
Screen has scratches or
smudges
Turn monitor off and clean the screen
Safety Related
Issues
Visible signs of smoke or
sparks
Do not perform any troubleshooting steps
Monitor needs to be replaced
Intermittent
Problems
Monitor malfunctions on &
off
Ensure monitor is in proper video mode
Ensure video cable connection to computer and to the flat panel
is secure
Perform monitor reset
Perform monitor self-test feature check to determine if the
intermittent problem occurs in self-test mode
Image Retention
(from a static
image)
Faint Shadow from the
static image displayed
appears on the
Use the Power Management feature to turn off the monitor at
all times when not in use. Alternatively, use a dynamically
changing screensaver left on the monitor for a long period of
time.
screen
Product Specific Problems
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
Image is centered on screen, but
POSSIBLE SOLUTIONS
Perform monitor reset on "All Settings"
Screen image is too small
does not fill entire viewing area
Cannot adjust the monitor with
the buttons on the front panel
OSD does not appear on the
screen
Turn the monitor off and unplug the
power cord and then plug back and
power on
USB Problems
SPECIFIC SYMPTOMS
WHAT YOU EXPERIENCE
POSSIBLE SOLUTIONS
USB interface is not
working
USB peripherals are not working
Check that your monitor is powered
ON.
Reconnect the upstream cable to
your computer.
Reconnect the USB peripherals
(downstream connector).
Switch off and then turn on the
monitor again.
High Speed USB 2.0
interface is slow.
High Speed USB 2.0 peripherals working
slowly or not at all.
Check that your computer is USB 2.0
capable.
Verify USB 2.0 source on your
computer.
Reconnect the upstream cable to
your computer.
Reconnect the USB peripherals
(downstream connector).
Troubleshooting Your Soundbar
COMMON
SYMPTOMS
WHAT YOU
EXPERIENCE
POSSIBLE SOLUTIONS
No Sound
No power to Soundbar
- the power indicator is
off.
Turn the Power/Volume knob on the Soundbar clockwise to the middle
position; check if the power indicator (green LED) on the front of the
Soundbar is illuminated.
(built-in DC power
supply. i.e. 1707FP )
Confirm that the power cable from the Soundbar is plugged into the
monitor.
Confirm that the monitor has power.
monitor common problem.
No Sound
Soundbar has power -
power indicator is on.
Plug the audio line-in cable into the computer's audio out jack.
Set all Windows volume controls to their maximum.
Play some audio content on the computer (i.e. audio CD, or MP3).
Turn the Power/Volume knob on the Soundbar clockwise to a higher
volume setting.
Clean and reseat the audio line-in plug.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted
Sound
Computer's sound card
is used as the audio
source.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of
the sound card.
Set all Windows volume controls to their midpoints.
Decrease the volume of the audio application.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a
lower volume setting.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Distorted
Sound
Other audio source is
used.
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of
the audio source.
Decrease the volume of the audio source.
Turn the Power/Volume knob on the Soundbar counter-clockwise to a
lower volume setting.
Clean and reseat the audio line-in plug.
Unbalanced Sound from only one
Clear any obstructions between the Soundbar and the user.
Confirm that the audio line-in plug is completely inserted into the jack of
the sound card or audio source.
Sound
Output
side of Soundbar
Set all Windows audio balance controls (L-R) to their midpoints.
Clean and reseat the audio line-in plug.
Troubleshoot the computer's sound card.
Test the Soundbar using another audio source (i.e. portable CD player).
Low Volume Volume is too low.
Clear any obstructions between the Soundbar and the user.
Turn the Power/Volume knob on the Soundbar clockwise to the maximum
volume setting.
Set all Windows volume controls to their maximum.
Increase the volume of the audio application.
Test the Soundbar using another audio source (i.e. portable CD player).
Appendix
Dell™ 1707FP AIO Color Monitor For Dell™ OptiPlex™ USFF Computer
CAUTION: Safety Instructions
CAUTION: Use of controls, adjustments, or procedures other than those specified in this documentation may result
in exposure to shock, electrical hazards, and/or mechanical hazards.
Read and follow these instructions when connecting and using your computer monitor:
To help avoid damaging your computer, be sure that the voltage selection switch on the power supply for the computer is set to
match the alternating current (AC) power available at your location:
115 volts (V)/60 hertz (Hz) in most of North and South America and some Far Eastern countries such as Japan, South
Korea (also 220 volts (V)/60 hertz (Hz)), and Taiwan.
230 volts (V)/50 hertz (Hz) in most of Europe, the Middle East, and the Far East.
Always be sure that your monitor is electrically rated to operate with the AC power available in your location.
NOTE: This monitor does not need or have a voltage selection switch for setting the AC voltage input. It will automatically accept any
AC input voltage according to the ranges defined in the "Electrical Specifications" section in the User's Guide.
Do not store or use the monitor in locations that are exposed to heat, direct sunlight, or extreme cold.
Avoid moving the monitor between locations with large temperature differences.
Do not subject the monitor to severe vibration or high impact conditions. For example, do not place the monitor inside a car
trunk.
Do not store or use the monitor in locations exposed to high humidity or dusty environment.
Do not allow water or other liquids to spill on or into the monitor.
Keep flat panel monitor in room temperature conditions. Excessive cold or hot conditions can have an adverse effect on the liquid
crystal of the display.
Never insert anything metallic into the monitor openings. Doing so may create the danger of electric shock.
To avoid electric shock, never touch the inside of the monitor. Only a qualified technician should open the monitor case.
Never use your monitor if the power cable has been damaged. Ensure that nothing rests on your computer's cables and that the
cables are not located where they can be stepped on or tripped over.
Be sure to grasp the plug, not the cable, when disconnecting the monitor from an electric socket.
Openings in the monitor cabinet are provided for ventilation. To prevent overheating, these openings should not be blocked or
covered. Avoid using the monitor on a bed, sofa, rug, or other soft surface, as doing so may block the ventilation openings in the
bottom of the cabinet. If you place the monitor in a bookcase or an enclosed space, be sure to provide adequate ventilation and
air flow.
Place your monitor in a location with low humidity and minimum dust. Avoid places similar to a damp basement or dusty hallway.
Do not expose the monitor to rain or use it near water (in kitchens, next to swimming pools, etc.). If the monitor accidentally
gets wet, unplug it and contact an authorized dealer immediately. You can clean the monitor with a damp cloth when necessary,
being sure to unplug the monitor first.
Place the monitor on a solid surface and treat it carefully. The screen is made of glass and can be damaged if dropped or hit
sharply.
Locate your monitor near an easily accessible electric outlet.
If your monitor does not operate normally - in particular, if there are any unusual sounds or smells coming from it - unplug it
immediately and contact an authorized dealer or service center.
Do not attempt to remove the back cover, as you will be exposed to an electrical shock hazard. The back cover should only be
removed by qualified service personnel.
High temperatures can cause problems. Don't use your monitor in direct sunlight, and keep it away from heaters, stoves,
fireplaces, and other sources of heat.
Unplug the monitor when it is going to be left unused for an extended period of time.
Unplug your monitor from the electric outlet before any service is performed.
LAMP(S) INSIDE THIS PRODUCT CONTAIN MERCURY AND MUST BE RECYCLED OR DISPOSED OF ACCORDING TO LOCAL,
STATE OR FEDERAL LAWS. FOR MORE INFORMATION, GO TO WWW.DELL.COM/HG OR CONTACT THE ELECTRONIC INDUSTRIES
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with FCC regulations:
Product name: Flat Panel Monitor
Model number: 1707FPt
Company name: Dell Inc.
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Contacting Dell
To contact Dell electronically, you can access the following websites:
support.dell.com (support)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS™ portable computers is available at a separate telephone
number listed for participating countries. If you do not see a telephone number listed that is specific for XPS portable
computers, you may contact Dell through the support number listed and your call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need
assistance in determining which codes to use, contact a local or an international operator.
Country (City)
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
International Access
Code Country Code
City Code
Anguilla
General Support
toll-free: 800-335-0031
1-800-805-5924
Antigua and Barbuda
General Support
Argentina (Buenos
Aires)
Website: www.dell.com.ar
E-mail: [email protected]
International Access Code:
00
E-mail for desktop and portable computers:
Country Code: 54
E-mail for servers and EMC® storage products:
City Code: 11
Customer Care
Technical Support
Technical Support Services
Sales
toll-free: 0-800-444-0730
toll-free: 0-800-444-0733
toll-free: 0-800-444-0724
0-810-444-3355
Aruba
General Support
toll-free: 800-1578
13Dell-133355
Australia (Sydney)
Website: support.ap.dell.com
E-mail: support.ap.dell.com.contactus
General Support
International Access Code:
0011
Country Code: 61
City Code: 2
Austria (Vienna)
Website: support.euro.dell.com
E-mail: [email protected]
Home/Small Business Sales
International Access Code:
900
0820 240 530 00
0820 240 530 49
0820 240 530 14
0820 240 530 16
0820 240 530 81
0820 240 530 14
0660 8779
Country Code: 43
Home/Small Business Fax
City Code: 1
Home/Small Business Customer Care
Preferred Accounts/Corporate Customer Care
Support for XPS portable computers only
Home/Small Business Support for all other Dell computers
Preferred Accounts/Corporate Technical Support
Switchboard
0820 240 530 00
toll-free: 1-866-278-6818
1-800-534-3066
Bahamas
General Support
Barbados
General Support
Belgium (Brussels)
Website: support.euro.dell.com
E-mail for French-speaking Customers:
support.euro.dell.com/be/fr/emaildell/
International Access Code:
00
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Technical Support Fax
02 481 92 96
02 481 92 88
Country Code: 32
City Code: 2
02 481 92 95
Customer Care
02 713 15 .65
Corporate Sales
02 481 91 00
Fax
02 481 92 99
Switchboard
02 481 91 00
Bermuda
Bolivia
Brazil
General Support
1-800-342-0671
toll-free: 800-10-0238
General Support
Website: www.dell.com/br
Customer Support, Technical Support
Technical Support Fax
0800 90 3355
51 481 5470
International Access Code:
00
Country Code: 55
Customer Care Fax
51 481 5480
City Code: 51
Sales
0800 90 3390
British Virgin Islands
Brunei
General Support
toll-free: 1-866-278-6820
604 633 4966
Technical Support (Penang, Malaysia)
Customer Care (Penang, Malaysia)
Transaction Sales (Penang, Malaysia)
Online Order Status: www.dell.ca/ostatus
AutoTech (automated Hardware and Warranty Support)
Customer Service (Home Sales/Small Business)
Customer Service (med./large business, government)
604 633 4888
Country Code: 673
604 633 4955
Canada (North York,
Ontario)
toll-free: 1-800-247-9362
toll-free: 1-800-847-4096
toll-free: 1-800-326-9463
toll-free: 1-800-847-4096
International Access Code:
011
Customer Service (printers, projectors, televisions, handhelds,
digital jukebox, and wireless)
Hardware Warranty Support (Home Sales/Small Business)
Hardware Warranty Support (med./large bus., government)
toll-free: 1-800-906-3355
toll-free: 1-800-387-5757
1-877-335-5767
Hardware Warranty Support (printers, projectors, televisions,
handhelds, digital jukebox, and wireless)
Sales (Home Sales/Small Business)
Sales (med./large bus., government)
Spare Parts Sales & Extended Service Sales
General Support
toll-free: 1-800-387-5752
toll-free: 1-800-387-5755
1 866 440 3355
Cayman Islands
Chile (Santiago)
1-800-805-7541
Sales and Customer Support
toll-free: 1230-020-4823
Country Code: 56
City Code: 2
China (Xiamen)
Technical Support website: support.dell.com.cn
Technical Support E-mail: [email protected]
Customer Care E-mail: [email protected]
Technical Support Fax
Country Code: 86
City Code: 592
592 818 1350
toll-free: 800 858 2969
toll-free: 800 858 0950
toll-free: 800 858 0960
toll-free: 800 858 2920
Technical Support (Dell™ Dimension™ and Inspiron)
Technical Support (OptiPlex™, Latitude™, and Dell Precision™)
Technical Support (servers and storage)
Technical Support (projectors, PDAs, switches, routers, and so
on)
Technical Support (printers)
toll-free: 800 858 2311
toll-free: 800 858 2060
592 818 1308
Customer Care
Customer Care Fax
Home and Small Business
toll-free: 800 858 2222
toll-free: 800 858 2557
toll-free: 800 858 2055
toll-free: 800 858 2628
toll-free: 800 858 2999
toll-free: 800 858 2955
toll-free: 800 858 2020
toll-free: 800 858 2669
toll-free: 800 858 2572
toll-free: 800 858 2355
toll-free: 800 858 2811
toll-free: 800 858 2621
980-9-15-3978
Preferred Accounts Division
Large Corporate Accounts GCP
Large Corporate Accounts Key Accounts
Large Corporate Accounts North
Large Corporate Accounts North Government and Education
Large Corporate Accounts East
Large Corporate Accounts East Government and Education
Large Corporate Accounts Queue Team
Large Corporate Accounts South
Large Corporate Accounts West
Large Corporate Accounts Spare Parts
General Support
Colombia
Costa Rica
General Support
0800-012-0435
Czech Republic (Prague) Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
Fax
International Access Code:
00
22537 2727
22537 2707
22537 2714
22537 2728
22537 2711
Country Code: 420
Techical Fax
Switchboard
Denmark (Copenhagen) Website: support.euro.dell.com
E-mail: support.euro.dell.com/dk/da/emaildell/
International Access Code:
00
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care (Relational)
7010 0074
7023 0182
7023 0184
3287 5505
3287 1200
3287 1201
Country Code: 45
Home/Small Business Customer Care
Switchboard (Relational)
Switchboard Fax (Relational)
Switchboard (Home/Small Business)
Switchboard Fax (Home/Small Business)
General Support
3287 5000
3287 5001
Dominica
toll-free: 1-866-278-6821
1-800-148-0530
Dominican Republic
Ecuador
General Support
General Support
toll-free: 999-119
01-899-753-0777
El Salvador
General Support
Finland (Helsinki)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fi/fi/emaildell/
Technical Support
International Access Code:
990
09 253 313 60
09 253 313 38
09 253 313 99
09 253 313 00
Country Code: 358
Customer Care
City Code: 9
Fax
Switchboard
France (Paris)
(Montpellier)
Website: support.euro.dell.com
Home and Small Business
Technical Support for XPS portable computers only
Technical Support for all other Dell computers
Customer Care
International Access Code:
00
0825 387 129
0825 387 270
0825 823 833
0825 004 700
04 99 75 40 00
0825 004 700
0825 004 701
04 99 75 40 01
Country Code: 33
City Codes: (1) (4)
Switchboard
Switchboard (calls from outside of France)
Sales
Fax
Fax (calls from outside of France)
Corporate
Technical Support
0825 004 719
0825 338 339
01 55 94 71 00
01 55 94 71 00
01 55 94 71 01
Customer Care
Switchboard
Sales
Fax
Germany (Langen)
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
Home/Small Business Customer Care
Global Segment Customer Care
Preferred Accounts Customer Care
Large Accounts Customer Care
Public Accounts Customer Care
Switchboard
International Access Code:
00
06103 766-7222
06103 766-7200
0180-5-224400
06103 766-9570
06103 766-9420
06103 766-9560
06103 766-9555
06103 766-7000
Country Code: 49
City Code: 6103
Greece
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaildell/
Technical Support
International Access Code:
00
00800-44 14 95 18
00800-44 14 00 83
2108129810
Country Code: 30
Gold Service Technical Support
Switchboard
Gold Service Switchboard
Sales
2108129811
2108129800
Fax
2108129812
Grenada
General Support
toll-free: 1-866-540-3355
1-800-999-0136
Guatemala
General Support
Guyana
General Support
toll-free: 1-877-270-4609
Hong Kong
Website: support.ap.dell.com
Technical Support E-mail: [email protected]
Technical Support (Dimension and Inspiron)
Technical Support (OptiPlex, Latitude, and Dell Precision)
International Access Code:
001
2969 3188
2969 3191
2969 3196
Country Code: 852
Technical Support (PowerApp™, PowerEdge™, PowerConnect™,
and PowerVault™)
Customer Care
3416 0910
3416 0907
3416 0908
3416 0912
2969 3105
Large Corporate Accounts
Global Customer Programs
Medium Business Division
Home and Small Business Division
E-mail: [email protected]
Technical Support
India
1600 33 8045
and 1600 33 8046
1600 33 8044
Sales (Large Corporate Accounts )
Sales (Home and Small Business )
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
U.K. Technical Support (dial within U.K. only)
Home User Customer Care
Small Business Customer Care
U.K. Customer Care (dial within U.K. only)
Corporate Customer Care
Corporate Customer Care (dial within U.K. only)
Ireland Sales
1600 33 8046
Ireland (Cherrywood)
International Access Code:
00
1850 200 722
1850 543 543
0870 908 0800
01 204 4014
01 204 4014
0870 906 0010
1850 200 982
0870 907 4499
01 204 4444
0870 907 4000
01 204 0103
01 204 4444
Country Code: 353
City Code: 1
U.K. Sales (dial within U.K. only)
Fax/Sales Fax
Switchboard
Italy (Milan)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaildell/
Home and Small Business
Technical Support
International Access Code:
00
Country Code: 39
02 577 826 90
02 696 821 14
02 696 821 13
02 696 821 12
City Code: 02
Customer Care
Fax
Switchboard
Corporate
Technical Support
02 577 826 90
02 577 825 55
02 575 035 30
02 577 821
Customer Care
Fax
Switchboard
Jamaica
General Support (dial from within Jamaica only)
Website: support.jp.dell.com
Technical Support (servers)
1-800-682-3639
Japan (Kawasaki)
toll-free: 0120-198-498
International Access Code:
001
Technical Support outside of Japan (servers)
81-44-556-4162
toll-free: 0120-198-226
81-44-520-1435
Country Code: 81
Technical Support (Dimension and Inspiron)
City Code: 44
Technical Support outside of Japan (Dimension and Inspiron)
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free:0120-198-433
81-44-556-3894
Technical Support outside of Japan (Dell Precision, OptiPlex, and
Latitude)
Technical Support (PDAs, projectors, printers, routers)
toll-free: 0120-981-690
81-44-556-3468
Technical Support outside of Japan (PDAs, projectors, printers,
routers)
Faxbox Service
044-556-3490
044-556-3801
044-556-4240
044-556-1465
044-556-3433
044-556-3430
044-556-1469
24-Hour Automated Order Service
Customer Care
Business Sales Division (up to 400 employees)
Preferred Accounts Division Sales (over 400 employees)
Large Corporate Accounts Sales (over 3500 employees)
Public Sales (government agencies, educational institutions, and
medical institutions)
Global Segment Japan
Individual User
044-556-3469
044-556-1760
044-556-4300
Switchboard
Korea (Seoul)
E-mail: [email protected]
Support
toll-free: 080-200-3800
International Access Code:
001
Country Code: 82
Support (Dimension, PDA, Electronics and Accessories)
toll-free: 080-200-3801
toll-free: 080-200-3600
2194-6202
City Code: 2
Sales
Fax
Switchboard
2194-6000
Technical Support (Electronics and Accessories)
Customer Technical Support (Austin, Texas, U.S.A.)
Customer Service (Austin, Texas, U.S.A.)
toll-free: 080-200-3801
512 728-4093
Latin America
512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas,
U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.)
512 728-4397
SalesFax (Austin, Texas, U.S.A.)
512 728-4600
or 512 728-3772
Luxembourg
Website: support.euro.dell.com
Support
342 08 08 075
toll-free: 080016884
02 481 91 00
International Access Code:
00
Home/Small Business Sales
Corporate Sales
Country Code: 352
Customer Care
02 481 91 19
Fax
02 481 92 99
Switchboard
02 481 91 00
Macao
Technical Support
toll-free: 0800 105
34 160 910
Customer Service (Xiamen, China)
Transaction Sales (Xiamen, China)
Website: support.ap.dell.com
Technical Support (Dell Precision, OptiPlex, and Latitude)
Country Code: 853
29 693 115
Malaysia (Penang)
toll-free: 1 800 88 0193
toll-free: 1 800 88 1306
International Access Code:
00
Technical Support (Dimension, Inspiron, and Electronics and
Accessories)
Country Code: 60
Technical Support (PowerApp, PowerEdge, PowerConnect, and
PowerVault)
toll-free: 1800 88 1386
City Code: 4
Customer Care
toll-free: 1800 88 1386(option6)
toll-free: 1 800 888 202
Transaction Sales
Corporate Sales
toll-free: 1 800 888 213
Mexico
Customer Technical Support
001-877-384-8979
or 001-877-269-3383
International Access Code:
00
Sales
50-81-8800
or 01-800-888-3355
Country Code: 52
Customer Service
Main
001-877-384-8979
or 001-877-269-3383
50-81-8800
or 01-800-888-3355
Montserrat
General Support
toll-free: 1-866-278-6822
001-800-882-1519
Netherlands Antilles
General Support
Netherlands
(Amsterdam)
Website: support.euro.dell.com
Technical Support for Inspiron XPS computers only
Technical Support for all other Dell computers
Technical Support Fax
020 674 45 94
020 674 45 00
020 674 47 66
020 674 42 00
020 674 4325
020 674 55 00
020 674 50 00
020 674 47 75
020 674 47 50
020 674 50 00
020 674 47 50
International Access Code:
00
Country Code: 31
Home/Small Business Customer Care
Relational Customer Care
Home/Small Business Sales
Relational Sales
City Code: 20
Home/Small Business Sales Fax
Relational Sales Fax
Switchboard
Switchboard Fax
New Zealand
Website: support.ap.dell.com
E-mail: support.ap.dell.com/contactus
General Support
International Access Code:
00
0800 441 567
Country Code: 64
Nicaragua
General Support
001-800-220-1006
Norway (Lysaker)
Website: support.euro.dell.com
Technical Support for XPS portable computers only
Technical Support for all other Dell products
Relational Customer Care
815 35 043
671 16882
671 17575
23162298
671 16800
671 16865
International Access Code:
00
Country Code: 47
Home/Small Business Customer Care
Switchboard
Fax Switchboard
Panama
General Support
001-800-507-0962
0800-50-669
Peru
General Support
Poland (Warsaw)
Website: support.euro.dell.com
E-mail: [email protected]
Customer Service Phone
Customer Care
International Access Code:
011
57 95 700
57 95 999
57 95 999
57 95 806
57 95 998
57 95 999
Country Code: 48
City Code: 22
Sales
Customer Service Fax
Reception Desk Fax
Switchboard
Portugal
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/emaildell/
Technical Support
International Access Code:
00
707200149
Country Code: 351
Customer Care
Sales
800 300 413
800 300 410 or 800 300 411 or
800 300 412 or 21 422 07 10
Fax
21 424 01 12
1-800-805-7545
Puerto Rico
General Support
General Support
General Support
General Support
St. Kitts and Nevis
St. Lucia
toll-free: 1-877-441-4731
1-800-882-1521
St. Vincent and the
Grenadines
toll-free: 1-877-270-4609
Singapore (Singapore)
Website: support.ap.dell.com
Technical Support (Dimension, Inspiron, and Electronics and
Accessories)
toll-free: 1800 394 7430
International Access Code:
005
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 394 7488
toll-free: 1800 394 7478
Country Code: 65
Technical Support (PowerApp, PowerEdge, PowerConnect, and
PowerVault)
Customer Care
toll-free: 1800 394 7478(option6)
toll-free: 1 800 394 7412
toll-free: 1 800 394 7419
Transaction Sales
Corporate Sales
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support
Customer Care
Slovakia (Prague)
International Access Code:
00
02 5441 5727
420 22537 2707
02 5441 8328
02 5441 8328
02 5441 7585
Country Code: 421
Fax
Tech Fax
Switchboard (Sales)
Website: support.euro.dell.com
E-mail: [email protected]
Gold Queue
South Africa
(Johannesburg)
International Access Code:
09/091
011 709 7713
011 709 7710
011 709 7707
011 709 7700
011 706 0495
011 709 7700
604 633 4810
Technical Support
Customer Care
Country Code: 27
City Code: 11
Sales
Fax
Switchboard
Southeast Asian and
Pacific Countries
Customer Technical Support, Customer Service, and Sales
(Penang, Malaysia)
Spain (Madrid)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/emaildell/
International Access Code:
00
Home and Small Business
Country Code: 34
Technical Support
902 100 130
902 118 540
902 118 541
902 118 541
902 118 539
City Code: 91
Customer Care
Sales
Switchboard
Fax
Corporate
Technical Support
902 100 130
902 115 236
91 722 92 00
91 722 95 83
Customer Care
Switchboard
Fax
Sweden (Upplands
Vasby)
Website: support.euro.dell.com
Technical Support for XPS portable computers only
0771 340 340
International Access Code:
00
Technical Support for all other Dell products
Relational Customer Care
0859005199
08 590 05 642
08 587 70 527
20 140 14 44
08 590 05 594
08 590 05 185
Country Code: 46
Home/Small Business Customer Care
Employee Purchase Program (EPP) Support
Technical Support Fax
City Code: 8
Sales
Switzerland (Geneva)
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support for XPS portable computers only
International Access Code:
00
0848 33 88 57
0844 811 411
Country Code: 41
Technical Support (Home and Small Business) for all other Dell
products
City Code: 22
Technical Support (Corporate)
Customer Care (Home and Small Business)
Customer Care (Corporate)
Fax
0844 822 844
0848 802 202
0848 821 721
022 799 01 90
022 799 01 01
Switchboard
Taiwan
Website: support.ap.dell.com
E-mail: [email protected]
International Access Code:
002
Technical Support (OptiPlex, Latitude, Inspiron, Dimension, and
Electronics and Accessories)
toll-free: 00801 86 1011
toll-free: 00801 60 1256
Country Code: 886
Technical Support (PowerApp, PowerEdge, PowerConnect, and
PowerVault)
Transaction Care
toll-free:00801601250(option5)
toll-free: 00801 651 227
Corporate Sales
Thailand
Website: support.ap.dell.com
Technical Support (OptiPlex, Latitude, and Dell Precision)
toll-free: 1800 0060 07
toll-free: 1800 0600 09
International Access Code:
001
Technical Support (PowerApp, PowerEdge, PowerConnect, and
PowerVault)
Country Code: 66
Customer Service (Penang, Malaysia)
Corporate Sales
604 633 4949
toll-free: 1800 006 009
toll-free: 1800 006 006
1-800-805-8035
Transaction Sales
Trinidad/Tobago
General Support
Turks and Caicos Islands General Support
toll-free: 1-866-540-3355
U.K. (Bracknell)
Website: support.euro.dell.com
Customer Care website:
support.euro.dell.com/uk/en/ECare/Form/Home.asp
International Access Code:
00
E-mail: [email protected]
Country Code: 44
Technical Support (Corporate/Preferred Accounts/PAD [1000+
employees])
0870 908 0500
City Code: 1344
Technical Support for XPS portable computers only
Technical Support (direct and general) for all other products
Global Accounts Customer Care
0870 366 4180
0870 908 0800
01344 373 186
0870 906 0010
01344 373 185
0870 906 0010
01344 373 193
01344 373 199
01344 373 194
0870 907 4000
01344 860 456
Home and Small Business Customer Care
Corporate Customer Care
Preferred Accounts (500–5000 employees) Customer Care
Central Government Customer Care
Local Government & Education Customer Care
Health Customer Care
Home and Small Business Sales
Corporate/Public Sector Sales
Home and Small Business Fax
General Support
0870 907 4006
toll-free: 000-413-598-2521
toll-free: 1-800-433-9014
1-800-247-9362
Uruguay
U.S.A. (Austin, Texas)
Automated Order-Status Service
AutoTech (portable and desktop computers)
International Access Code:
011
Country Code: 1
Hardware and Warranty Support (Dell TV, Printers, and
Projectors) for Relationship customers
toll-free1-877-459-7298
toll-free: 1-800-624-9896
toll-free: 1-800-624-9897
Consumer (Home and Home Office) Support for all other Dell
products
Customer Service
DellNet™ Service and Support
toll-free: 1-877-Dellnet
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans)
toll-free: 1-800-695-8133
toll-free: 1-877-577-3355
toll-free: 1-800-283-2210
Financial Services (Dell Preferred Accounts [DPA])
Business
Customer Service and Support
toll-free:1-800-456-3355
toll-free: 1-800-695-8133
toll-free: 1-877-459-7298
Employee Purchase Program (EPP) Customers
Printers and Projectors Support
Public (government, education, and healthcare)
Customer Service and Technical Support
Employee Purchase Program (EPP) Customers
Dell Sales
toll-free: 1-800-456-3355
toll-free: 1-800-234-1490
toll-free: 1-800-289-3355
or toll-free: 1-800-879-3355
Dell Outlet Store (Dell refurbished computers)
Software and Peripherals Sales
Spare Parts Sales
toll-free: 1-888-798-7561
toll-free: 1-800-671-3355
toll-free: 1-800-357-3355
toll-free: 1-800-247-4618
toll-free: 1-800-727-8320
Extended Service and Warranty Sales
Fax
Dell Services for the Deaf, Hard-of-Hearing, or Speech-
Impaired
toll-free: 1-877-DELLTTY
(1-877-335-5889)
U.S. Virgin Islands
Venezuela
General Support
General Support
1-877-673-3355
8001-3605
Your Monitor Setup Guide
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