Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels with
QuickMedia® Transport Technology
Operations Guide
Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Contents
Introduction ...............................................................................................................................1
Features and Functions................................................................................................2
Applications.................................................................................................................5
Internal Block Diagram...............................................................................................6
Specifications ..............................................................................................................7
Physical Description..................................................................................................10
Industry Compliance .................................................................................................19
Setup........................................................................................................................................20
Network Wiring.........................................................................................................20
QuickMedia Wiring...................................................................................................20
Identity Code.............................................................................................................23
Configuring the Touchpanel......................................................................................23
Hardware Hookup .....................................................................................................45
Cable Management....................................................................................................47
Tilt Angle Tension Adjustment.................................................................................48
Recommended Cleaning............................................................................................48
Programming Software............................................................................................................49
Earliest Version Software Requirements for the PC .................................................49
Programming with Crestron SystemBuilder..............................................................49
Programming with SIMPL Windows........................................................................49
Programming with VisionTools Pro-e.......................................................................52
Example Program......................................................................................................55
Uploading and Upgrading........................................................................................................56
Establishing Communication.....................................................................................56
Programs, Projects and Firmware..............................................................................57
Program Checks ........................................................................................................58
Problem Solving ......................................................................................................................59
Troubleshooting.........................................................................................................59
Check Network Wiring..............................................................................................60
Reference Documents................................................................................................61
Further Inquiries........................................................................................................62
Future Updates ..........................................................................................................62
Software License Agreement...................................................................................................63
Return and Warranty Policies..................................................................................................65
Merchandise Returns / Repair Service ......................................................................65
CRESTRON Limited Warranty.................................................................................65
Operations Guide – DOC. 6415B
Contents • i
Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Isys® G-Series Touchpanels:
TPS-12G/15G/17G-QM
Introduction
For simplicity within this guide, the Crestron® Isys® G-Series touchpanels are
referred to as TPS-12G/15G/17G-QM, except where noted.
Crestron Isys G-Series touchpanels deliver a higher level of performance with dual
window video, RGB and HDTV display to meet the demands of today’s
sophisticated control and automation applications. Incorporating modern styling in a
versatile tiltcase design, the Isys TPS-12G/15G/17G-QM features a spectacular
display offering exceptional brightness and contrast for stunning control graphics,
high-resolution images and full motion HD video.
Crestron touchpanels offer an ideal user interface for multimedia presentation, video
conferencing, home automation and much more, providing a wide open canvas for
the creation of custom control screens tailored to the needs of the end user.
Touchpanels do away with piles of remote controls, cryptic control panels and
cluttered wall switches, simultaneously expanding and simplifying control over a
broad range of complex devices and systems.
Operations Guide – DOC. 6415B
Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 1
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
Features and Functions
•
•
•
12, 15 and 17 inch active matrix touchscreen displays
24-bit Isys graphics
Screen resolutions: TPS-12G-QM 800 x 600,
TPS-15G-QM 1024 x 768, TPS-17G-QM: 1280 x 768
Synapse™ image rendering algorithm
•
•
•
•
•
•
•
•
•
•
•
Windows® SideShow™ enabled
DNav dynamic menu objects
Dual-window full-motion video, HDTV and RGB display*
Interactive annotation capability
Built-in biamplified speaker system and microphone*
QuickMedia® AV connectivity with audience presentation output*
High speed Ethernet and Cresnet® communications
Backlit “hard key” pushbuttons
Tiltcase housing with integral rear cover and cable strain relief
Power supply included (with TPS-17G-QM only)
* One or more QuickMedia devices are required to facilitate the input and output of audio, video and
RGB signals.
Isys®
Isys power and beauty are infused throughout the entire Crestron touchpanel lineup.
Under the hood, the TPS-12G/15G/17G-QM offers vibrant 24-bit color depth with
8-bit alpha channel transparency to produce incredible 3D graphics using DNav
dynamic menu objects, dynamic graphics and text, animations, multimode objects
and PGN translucency, all with astonishing speed.
Synapse™
The Crestron exclusive Synapse Image Rendering Algorithm enables system
programmers to produce amazing graphics – faster and easier. Advanced antialiasing
delivers crisper, sharper objects and text. Enhanced 3D effects add new depth and
style. Since Synapse is native to the touchpanel, memory requirements and upload
time are substantially reduced.
Windows® SideShow™ Enabled
New support for Windows Sideshow gives the TPS-12G/15G/17G-QM access to all
kinds of PC and Web-based content such as news feeds, sports scores, stock tickers,
weather alerts, media guides, email messages and appointment notifications, all
through a simple network connection to a Windows Vista™ computer.
Dual-Window HD Video and RGB
The TPS-12G/15G/17G-QM can simultaneously display two fully scalable, full-
motion video windows, each supporting standard video, HDTV and high-resolution
RGB signals from external AV and computer sources. Discrete video scalers with
motion adaptive deinterlacing bring out the highest detail, minimizing visible scan
lines and motion artifacts for a truly remarkable picture. Advanced gamma
correction and built-in time base correction ensure accurate color reproduction and a
jitter-free image.
NOTE: One or more QuickMedia devices are required to facilitate the input and
output of audio, video and RGB signals.
2 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
Operations Guide – DOC. 6415B
Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Touch-the-PC
Crestron exclusive “Touch-the-PC” technology allows real-time touchpanel
navigation of any Windows PC through a direct high-speed serial connection.
Interactive Annotation
Built-in annotation capability allows presenters to write or draw over computer and
video images right on the touchscreen using a finger, stylus or mouse. Moving
images can also be frozen onscreen to allow annotation over a still picture. Brush
sizes and colors are selectable on the fly. Remote annotation capability allows
multiple touchpanel users to draw over the same image, supporting interactive
annotation between several participants in a courtroom, classroom or similar
environment. The image can also be output to a video display for live audience
presentation.
High Quality Audio
The high-powered biamplified speaker system provides amplification for external
AV sources and supports intercom functionality in combination with the integrated
microphone. Customized WAV files can be loaded on the touchpanel to add
dimension to the touchscreen graphics with personalized sounds, button feedback
and voice prompts.
NOTE: One or more QuickMedia devices are required to facilitate the input and
output of audio, video and RGB signals.
QuickMedia®
All audio and video connections are facilitated using our revolutionary QuickMedia
transport, providing a flexible yet remarkably simple wiring solution. Through
QuickMedia (QM), the TPS-12G/15G/17G-QM interfaces directly with other
QM-based products using inexpensive CAT5e type cable.
The two QM input ports each support non-interlaced RGB up to 1600 x 1200 pixels,
as well as composite, S-video and component video signals. QM input #1 includes
software-adjustable compensation for cables runs up to 450 feet (137 meters); input
#2 allows up to 450 feet (137 meters) for video and HDTV and shorter distances for
RGB computer signals. Both QM inputs receive audio signals from the external
microphone and stereo line level sources.
The QM output port allows RGB output of the touchpanel screen image to feed a
display device for audience presentation. A 24-bit digital audio signal is also present
for distribution of the internal microphone signal.
NOTE: One or more QuickMedia devices are required to facilitate the input and
output of audio, video and RGB signals.
High-Speed Connectivity
Both Cresnet and high-speed Ethernet are standard on the TPS-12G/15G/17G-QM,
providing for easy network integration and seamless communications with Crestron
control systems. USB connectivity is also included for connection of an external
mouse, touchscreen or similar pointing device.
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 3
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
Functional Tiltcase Design
The stylish tiltcase housing allows smooth tilt adjustment from 45 to 90 degrees and
features an integral cable strain relief system and rear cover to secure and hide the
connections at the back of the touchpanel. Five backlit pushbuttons are also
provided, allowing for quick access to commonly used functions.
4 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
Operations Guide – DOC. 6415B
Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Applications
The following diagram shows a TPS-12G/15G/17G-QM in a lecture hall application.
TPS-12G/15G/17G-QM in a Lecture Hall Application (TPS-15G-QM Shown)
For more information on this and other QM applications, refer to the latest revision
of the Crestron MediaManager Applications Guide (Doc. 6244), which is available
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 5
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
Internal Block Diagram
The following diagram represents the switching abilities of the
TPS-12G/15G/17G-QM. The diagram depicts the video, audio and connectivity
paths available.
Internal Block Diagram of the TPS-12G/15G/17G-QM
6 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
Operations Guide – DOC. 6415B
Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Specifications
Specifications for the TPS-12G/15G/17G-QM are listed in the following table.
TPS-12G/15G/17G-QM Specifications
SPECIFICATION
DETAILS
Touchscreen Display
Display Type
Size
TFT active matrix color LCD
TPS-12G-QM: 12 inch (30.5 cm) diagonal
TPS-15G-QM: 15 inch (38.1 cm) diagonal
TPS-17G-QM: 17 inch (43.2 cm) diagonal
Aspect Ratio
Resolution
Brightness
TPS-12G-QM: 4:3 SVGA
TPS-15G-QM: 4:3 XGA
TPS-17G-QM: 15:9 WXGA
TPS-12G-QM: 800 x 600
TPS-15G-QM: 1024 x 768
TPS-17G-QM: 1280 x 768
TPS-12G-QM: 400 nits
TPS-15G-QM: 400 nits
TPS-15G-QM: 350 nits1
TPS-17G-QM: 450 nits
Contrast
TPS-12G-QM: 300:1
TPS-15G-QM: 300:1
TPS-15G-QM: 700:11
TPS-17G-QM: 400:1
Color Depth
TPS-12G-QM: 18-bit, 256k colors
TPS-15G-QM: 24-bit, 16.7M colors
TPS-17G-QM: 24-bit, 16.7M colors
Illumination
Backlit fluorescent
Viewing Angle
TPS-12G-QM: ±70º horizontal, +45/-55º vertical
TPS-15G-QM: ±85º horizontal and vertical
TPS-17G-QM: ±88º horizontal and vertical
Touchscreen
Processor
Resistive membrane
32-bit Freescale Coldfire Microprocessor
CPU
Memory
DDR RAM
128 MB
Flash
64 MB
Compact Flash
Maximum Project Size
Graphic Engine
Accepts up to 4 GB Type II CF (not included)
160 MB
Isys engine, 24-bit non-palette graphics +
8-bit alpha channel transparency, 16.7 million
colors, Synapse image rendering algorithm,
multi-mode objects, DNav dynamic menu
objects, dynamic graphics, Windows®
SideShow™ enabled, PNG transparency, full-
motion (60 fps) animation, transition effects,
color key video windowing, remote annotation
Ethernet
10BASE-T/100BASE-TX, auto-switching,
auto-negotiating, auto-discover, full/half duplex,
TCP/IP, UDP/IP, CIP, DHCP, IEEE 802.3U
compliant
(Continued on following page)
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 7
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
TPS-12G/15G/17G-QM Specifications (Continued)
SPECIFICATION
DETAILS
Video/RGB2
Signal Types
RGB and auto-detecting composite, S-video or
component video
Formats
SDTV 480i (NTSC) & 576i (PAL), EDTV 480p &
576p, HDTV 720p & 1080i;
RGB (VGA) up to UXGA 1600 x 1200
Color Depth
Features
24-bit, 16.7M colors
Dual-window each scalable to full-screen, time
base correction, gamma correction, line
doubling, motion adaptive deinterlacing, reverse
3:2/2:2 pulldown
Audio2
Hardware Features
Built-in microphone and biamplified speakers,
stereo headphone output, internal volume
control and audio mixer
Audio Feedback (WAV)
8-bit PCM, mono, 8 kHz sampling rate
24-bit, 48 kHz
D-A Conversion (via QM
only)
Amplification
Biamplified, mono, 5 Watts for high frequency,
5 Watts for low frequency
Power Requirements
Cresnet Power Usage
TPS-12G-QM: 50 Watts
(2.08 Amps @ 24 Volts DC)
TPS-15G-QM: 75 Watts
(3.13 Amps @ 24 Volts DC)
TPS-17G-QM: 84 Watts3
(3.5 Amps @ 24 Volts DC)
Power Supply
Default NET ID
TPS-12G-QM: PW-2420RU (sold separately)
TPS-15G-QM: must use Cresnet power supply
TPS-17G-QM: PW-2435RU (included)
03
Minimum 2-Series Control
System Update File4, 5, 6
Version 3.137 or later
Environmental
Temperature
Humidity
41º to 113ºF (5º to 45ºC)
10% to 90% RH (non-condensing)
Heat Dissipation
TPS-12G-QM: 171 BTU/Hr
TPS-15G-QM: 256 BTU/Hr
TPS-17G-QM: 287 BTU/Hr
Enclosure
Construction
High impact black/silver injection-molded case,
tilt screen with adjustable tension, integral rear
cover and cable strain relief in base
Screen Tilt
Adjustable 45 to 90 degrees
(Continued on following page)
8 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
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Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
TPS-12G/15G/17G-QM Specifications (Continued)
SPECIFICATION
DETAILS
Dimensions
Height
TPS-12G-QM: 12.45 in (31.62 cm)
TPS-15G-QM: 14.17 in (36.00 cm)
TPS-17G-QM: 14.17 in (36.00 cm)
Width
TPS-12G-QM: 12.85 in (32.64 cm)
TPS-15G-QM: 14.94 in (37.95 cm)
TPS-17G-QM: 17.64 in (44.79 cm)
Depth
13.75 in (34.91 cm)
Weight
TPS-12G-QM: 13.8 lbs (6.2 kg)
TPS-15G-QM: 15.2 lbs (6.9 kg)
TPS-17G-QM: 19.4 lbs (8.8 kg)
Available Models
TPS-12G-QM-B
TPS-15G-QM-B
TPS-17G-QM-B
Isys G-Series 12” Tilt Touchpanel, Black
Isys G-Series 15” Tilt Touchpanel, Black
Isys G-Series 17” Tilt Touchpanel, Black
Included Accessories
(TPS-17G-QM only)
PW-2435RU
TPS-17G-QM/-L-IMC
Available Accessories
CresCAT® IM
24 Volt Power Pack
Power Interface Module
iMedia Cable
CresCAT® QM
QuickMedia Cable
PW-2420RU
Power Supply (for TPS-12G-QM only)
QuickMedia Transmitter
Triamese Interface Cables
Swivel Mount Kit
QM-TX
TPS/TPMC-CBL-T
SMK-12/15/17
ST-PK
Programming Cable Kit
1. Applies to part number 6500247 only.
2. One or more QuickMedia devices are required to facilitate the input and output of audio, video and
RGB signals.
3. The TPS-17G-QM should be powered by the supply included with the touchpanel.
4. The latest software versions can be obtained from the Crestron website. Refer to the NOTE following
these footnotes.
5. Crestron 2-Series control systems include the AV2 and PRO2. Consult the latest Crestron Product
Catalog for a complete list of 2-Series control systems.
6. When loading VisionTools Pro-e files or firmware through the RS-232 port of the control system, be
sure that the baud rate is at 38400 (Cresnet speed) or lower. Otherwise, Toolbox may post the
“Transfer Failed” message.
NOTE: Crestron software and any files on the website are for authorized Crestron
dealers and Crestron Authorized Independent Programmers (CAIP) only. New users
may be required to register to obtain access to certain areas of the site (including the
FTP site).
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 9
Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
TPS-15G-QM Physical View
TPS-17G-QM Physical View
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 11
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
NOTE: In the following illustrations, numbers separated by a diagonal or horizontal
line represent differing dimensions between the TPS-12G-QM and TPS-15G-QM (or
TPS-12G-QM, TPS-15G-QM and TPS-17G-QM) units.
TPS-12G/15G-QM Overall Dimensions (Front View)
12.85 in
14.94 in
(32.64 cm)
(37.95 cm)
10.43 in
(26.49 cm)
11.94 in
(30.33 cm)
12.45 in
(31.62 cm)
14.17 in
(36.00 cm)
11.30 in
(28.71 cm)
TPS-17G-QM Overall Dimensions (Front View)
17.64 in
(44.79 cm)
11.93 in
(30.31 cm)
14.17 in
(36.00 cm)
11.30 in
(28.71 cm)
12 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
Operations Guide – DOC. 6415B
Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
TPS-12G/15G/17G-QM Overall Dimensions (Side View)
12.45 in
(31.62 cm)
14.17 in
(36.00 cm)
14.17 in
(36.00 cm)
13.75 in
(34.91 cm)
NOTE: The TPS-12G/15G/17G touchpanels share an identical base unit.
7.40 in
(18.80 cm)
10.10 in
(25.65 cm)
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 13
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
TPS-12G/15G/17G-QM Buttons
1
TPS-12G/15G/17G-QM Connectors
2
3
4
5
6
7
8
9
10
14 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
Operations Guide – DOC. 6415B
Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Connectors, Controls & Indicators
#
CONNECTORS1,
CONTROLS &
INDICATORS
DESCRIPTION
1
BUTTONS2
(4) Backlit “hard key” buttons, programmable
(1) Backlit hard reset button, reboots the
touchpanel
2
3
HEADPHONES3
(1) 3.5 mm TRS mini phone jack;
Output power: 12 mW per channel;
Minimum impedance: 32 Ω
RS-232
(1) 6-pin RJ-11 female;
Computer console, touch output or mouse/touch
input port;
Bidirectional RS-232 up to 115.2k baud;
Hardware and software handshaking support
PIN # DESCRIPTION
1
2
3
4
5
6
CTS
GND
RXD
TXD
RTS
N/C (Not connected)
In the event that modular cables or an RJ-11 to DB9F
adapter is not available, the following diagram provides
information so that the cable can be fabricated on site.
(Alternatively, Crestron cable number STCP-502PC is
sold separately.)
TO PC
COM PORT
TO RS-232
PORT
2
3
5
1
1
2
3
CTS
GND
RXD
TXD
RTS
n/c
1
2
3
4
5
6
6
7
8
4
5
Part #
AWC10152-A
9
Part #
641337
7
8
Part #
748047-1
4
5
G
(1) 6-32 screw, chassis ground lug
LAN
(1) 8-wire RJ-45 with two LED indicators;
10BASE-T/100BASE-TX Ethernet port;
Green LED indicates link status;
GREEN
LED
YELLOW
LED
Yellow LED indicates Ethernet activity
PIN
SIGNAL
PIN
SIGNAL
1
2
3
4
TX +
TX -
RC+
N/C
5
6
7
8
N/C
RC -
N/C
N/C
PIN 8
PIN 1
(Continued on following page)
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 15
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
Connectors, Controls & Indicators (Continued)
#
CONNECTORS1,
CONTROLS &
INDICATORS
DESCRIPTION
6
24 VDC4, 5
(1) 2.1 mm barrel DC power jack,
24 Volt DC power input
7
8
NET4
Four-position terminal block connector, Cresnet
slave port;
Connects to Cresnet control network.
24:
Y:
Power (24 Volts DC)
Data
Z:
Data
G:
Ground
USB
(2) USB Type A female, USB 1.1 ports for mouse
or touchscreen input
1
2
3
PIN
DESCRIPTION
4
1
2
3
4
+5 VDC
Data -
Data +
Ground
9
MEMORY EXP./
PC CARD (A – B)
(1) Type II Compact Flash card slot for memory
expansion
(2) Type II PC Card slots (reserved for future
applications)
(Continued on following page)
16 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
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Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Connectors, Controls & Indicators (Continued)
#
CONNECTORS1,
CONTROLS &
INDICATORS
DESCRIPTION
10
QM IN 1 & 26
(1 each) 8-wire RJ-45 female, QuickMedia input
port;
Signal types: Dynamically configurable under
system control as:
1
1
1
8
8
8
• (1) RGB input with stereo program audio
and (2) mic channels or
• (1) Auto-detecting component (YPbPr),
S-video (Y/C) or composite video input with
stereo program audio and (2) mic channels
RGB format: RGBHV;
RGB input resolution, non-interlaced: 640 x 480
minimum to 1600 x 1200 maximum
(60 Hz limit at 1600 x 1200);
Video/HDTV formats: 480i (NTSC), 576i (PAL),
480p, 576p, 720p and 1080i;
Horizontal frequency: 15 - 100 kHz;
Vertical frequency: 50 - 85 Hz;
Delay skew compensation: 0 - 22 ns (QM IN 1
only, none on QM IN 2);
Connects to QM output port of a QM-TX or other
QuickMedia device (sold separately) via
CresCAT™-QM or CresCAT-IM cable;
Maximum cable length:
QM IN 1: 450 feet (137 meters)
(aggregate distance from QM
origination);
QM IN 2:
(Video/HDTV) 450/300 feet
(137/91 meters) (aggregate
(distance from QM
origination);
(RGB @ 60 Hz) 216 feet
(66 meters) for 640 x 480,
140 feet (43 meters) for 800
x 600, 84 feet (26 meters)
for 1024 x 768, 70 feet (21
meters) for 1280 x 768, 30
feet (9 meters) for 1600 x
1200 (using CresCAT-QM
or CresCAT-IM cable)
QM OUT 1
(1) 8-wire RJ-45 female, QuickMedia output port
containing RGB (same as touchscreen), WAV file
audio and internal microphone signals;
RGB format: RGBHV;
RGB output resolution, non-interlaced (@ 60 Hz):
TPS-12G-QM: 800 x 600 pixels;
TPS-15G-QM: 1024 x 768 pixels;
TPS-17G-QM: 1280 x 768 pixels;
Connects to QM input port of any QuickMedia
device via CresCAT-QM or CresCAT-IM cable
1. An interface connector for the NET port is provided with the unit.
2. Refer to “Pushbutton Programming” on page 55 for details. For reset, press and hold button for 10
seconds.
3. Plugging in headphones will mute the built-in speakers.
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 17
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
4. The TPS-12G-QM can be powered via the 24 VDC jack or the NET port. Be sure to use a Crestron
approved power supply as another may cause damage. The TPS-17G-QM connects to the Cresnet
control network and remote power supply via the TPS-17G-QM/-L-IMC Power Interface Module
(included with the TPS-17G-QM).
CAUTION: Do not connect the TPS-17G-QM directly to the Cresnet network bus.
5. This port not used by the TPS-15G-QM, which instead, must be powered via Cresnet connector only,
using CNPWS-75 or C2N-SPWS300 power supply (sold separately). The TPS-17G-QM may be
powered via this port or via the TPS-17G-QM/-L-IMC Power Interface Module (included) using the
power supply provided.
6. The eight-pin RJ-45 QuickMedia transport port accepts CAT5E/CAT6 carrying audio, video and
microphone signals. The QM input port conforms to the 568B wiring standard. Refer to the following
table for connector pinouts.
QM ASSIGNMENT: COMPOSITE,
S-VIDEO, COMPONENT AND
AUDIO
RJ-45 PIN
NUMBER
WIRE COLORS
(EIA 568B)
QM ASSIGNMENT: RGB
1
2
3
4
5
6
7
8
WHITE/ORANGE
ORANGE
- CHROMINANCE (- Pr)
+ CHROMINANCE (+ Pr)
- LUMINANCE (- Y)
+ AUDIO
- RGB RED
+ RGB RED
WHITE/GREEN
BLUE
- RGB GREEN
+ DIGITAL AUDIO
- DIGITAL AUDIO
+ RGB GREEN
- RGB BLUE
WHITE/BLUE
GREEN
- AUDIO
+ LUMINANCE (+ Y)
- COMPOSITE (- Pb)
+ COMPOSITE (+ Pb)
WHITE/BROWN
BROWN
+ RGB BLUE
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Industry Compliance
As of the date of manufacture the TPS-12G/15G/17G-QM has been tested and found
to comply with specifications for CE marking and standards per EMC and
Radiocommunications Compliance Labelling.
Federal Communications Commission (FCC) Compliance Statement
This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) this device may not cause harmful interference and (2)
this device must accept any interference received, including interference that may
cause undesired operation.
CAUTION: Changes or modifications not expressly approved by the manufacturer
responsible for compliance could void the user’s authority to operate the equipment.
NOTE: This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try
to correct the interference by one or more of the following measures:
ꢀ
ꢀ
ꢀ
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to
which the receiver is connected.
ꢀ
Consult the dealer or an experienced radio/TV technician for help.
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Crestron TPS-12G/15G/17G-QM
Setup
Network Wiring
When wiring the network, consider the following:
•
•
•
Use Crestron Certified Wire.
Use Crestron power supplies for Crestron equipment.
Provide sufficient power to the system.
CAUTION: Insufficient power can lead to unpredictable results or damage
to the equipment. Please use the Crestron Power Calculator to help calculate
Cresnet
Ethernet
For networks with 20 or more devices, use a Cresnet Hub/Repeater (CNXHUB) to
maintain signal quality.
The TPS-12G/15G/17G-QM can also use high-speed Ethernet for communications
between the device and a control system, computer, digital media server and other
IP-based devices.
For information on connecting Ethernet devices in a Crestron system, refer to the
latest version of the Crestron e-Control Reference Guide (Doc. 6052), which is
available for download from the Crestron website.
QuickMedia Wiring
The Crestron QuickMedia cable (sold under the name “CresCAT-QM”) contains one
CAT5E cable and one Cresnet cable in Siamese jackets. Installation of any QM
device is as simple as installing CresCAT-QM wires from the output of one device to
the input of another. Installations are flexible, affordable and fast. For more
information, refer to the latest revision of the Crestron MediaManager Applications
Guide (Doc. 6244).
CresCAT-QM Cable
CresCAT-QM
Cable
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NOTE: Do not untwist the two wires in a single pair for more than 1/3-1/2”
(0.84-1.27 cm) when making a connection. The twists are critical to canceling out
interference between the wires.
The aggregate cable length of a signal path originating at a QM transmitter and
terminating at the TPS-12G/15G/17G-QM must not exceed 450 feet (137 meters).
Video signals may experience a loss of quality over very long lengths of cable. This
phenomenon is due to the added resistance and capacitance of longer cable lengths
and is not peculiar to either Crestron and/or QuickMedia systems. To ensure
sufficient bandwidth, the maximum aggregate cable length should not exceed 450
feet. The use of lower-resolution signals may allow increased cable length but must
be tested by the installer with the sources to be used. The QM pin assignment is
based on the EIA/TIA 568B RJ-45 Jack standard.
NOTE: QM IN 2 does not have delay skew compensation (as does QM IN 1), so
the maximum cable length varies based upon resolution and should not exceed 450
feet (137 meters) for standard definition video. Refer to the QM Input #2 Maximum
Cable Length table on that follows.
QM Input # 2 Maximum Cable Length
SIGNAL TYPE
RESOLUTION
MAXIMUM CABLE
LENGTH* (FEET)
Video/S-video
Component
Component
Component
RGB
480i/576i
480p/576p
720p
1080i
450
300
300
300
69
40
30
216
140
84
1024 x 768 @ 75 Hz
1280 x 1024 @ 75 Hz
1600 x 1200 @ 60 Hz
640 x 480 @ 60 Hz
800 x 600 @ 60Hz
1024 x 768 @ 60Hz
1280 x 768 @ 60Hz
RGB
RGB
RGB
RGB
RGB
RGB
70
* With CresCAT-QM cable, available from Crestron. Using other may adversely affect performance and
is not recommended.
NOTE: When transmitting S-video, luminance uses the green video pathway and
chrominance uses the red video pathway. When transmitting composite video, the
signal is carried on the blue video pathway.
NOTE: When using CresCAT-QM wiring, four additional wires are included for
making Cresnet connections.
When connecting multiple QM devices, the route between a QM origination point
(transmitter) and a QM endpoint (receiver) cannot have more than two midpoints
(e.g. QM-MD7x2 or other QM switchers). Refer to the following illustration when
configuring a QM network.
NOTE: The aggregate length from transmitter to receiver cannot have a delay skew
of more than 22 ns.
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QM Network Topology
Origination Points
Midpoints
QM
Endpoints
QM
QM
QM
QM-TX
TPS-12G/15G/17G-QM
QM-MD7x2
QM-MD7x2
QM
QM
QM-FTDC
TPS-12G/15G/17G-QM
QM-WMC
The TPS-12G/15G/17G-QM is not a switcher, but a transmitter/endpoint. Therefore,
even when designated as the endpoint from two midpoint switchers, the QM output
of the TPS-12G/15G/17G-QM can become another transmitter sending RGB video
at the touchpanel’s native resolution and aspect ratio. Refer to the following
illustration.
QM Network Topology with TPS-12G/15G/17G-QM Acting as an Endpoint and a Transmitter
Origination Points
Midpoints
Endpoints
QM
QM
QM
QM
TPS-12G/15G/17G-QM
QM-WMC
QM-WMC
QM-MD7x2
QM-MD7x2
QM-RMCRX-BA
QM
This TPS-12G/15G/17G-QM
acts as both an endpoint for
signals from the QM-WMC
origination points AND a QM
transmitter to the
This QM-RMCRX-BA does
not violate the two-midpoint
rule as it is receiving an
RGB signal from the
TPS-12G/15G/17G-QM
transmitter.
QM-RMCRX-BA.
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Identity Code
Net ID
The Net ID of the TPS-12G/15G/17G-QM has been factory set to 03. The Net IDs of
multiple TPS-12G/15G/17G-QM devices in the same system must be unique. The
NET ID is set using the internal setup menu (refer to “Interface Menu” on page 28).
Net ID may also be set from a personal computer (PC) via the Crestron Toolbox™
When setting the Net ID, consider the following:
•
The Net ID of each unit must match an ID code specified in the SIMPL
Windows program.
•
Each network device must have a unique Net ID.
For more details, refer to the Crestron Toolbox help file.
IP ID
The IP ID is set within the TPS-12G/15G/17G-QM’s table using Crestron Toolbox.
For information on setting an IP table, refer to the Crestron Toolbox help file. The IP
IDs of multiple TPS-12G/15G/17G-QM devices in the same system must be unique.
When setting the IP ID, consider the following:
•
The IP ID of each unit must match an IP ID specified in the SIMPL
Windows program.
•
Each device using IP to communicate with a control system must have a
unique IP ID.
Configuring the Touchpanel
NOTE: The only connection required to configure the touchpanel is power (supplied
To configure the unit it may be necessary to access a series of setup screens prior to
viewing run-time screens that are loaded into the touchpanel for normal operation.
The MAIN MENU for configuring the touchpanel appears when a finger is held to
the touchscreen as power is applied or after the hardware reset button is pressed and
released. Remove your finger when the message "SETUP MODE" briefly appears on
the touchscreen.
Upon entering SETUP MODE the MAIN MENU, as shown in the following
illustration, displays four buttons: Touch Screen Calibration, Exit and Run
Program, Setup and Diagnostics.
The Exit and Run Program button verifies that all of the setup information has
been saved to the EEPROM and displays the main page that has been programmed
into your system. The remaining buttons on the MAIN MENU open other menus
which are discussed in subsequent paragraphs.
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Crestron TPS-12G/15G/17G-QM
MAIN MENU
Calibration Menu
CALIBRATION MENU
Touch Perform Calibration. The message “Touch Upper Left” appears centered on
the panel with a cross hair in the upper left corner. Touch the center of the cross hair
in the corner of the screen to initiate calibration. Another message, “Touch Upper
Right”, appears with a cross hair in the correct corner. Touch the center of the cross
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hair in the corner of the screen. A final message, “Touch Lower Right”, appears with
a cross hair in the correct corner. Touch the center of the cross hair in the corner of
the screen to conclude calibration and return to the CALIBRATION MENU.
NOTE: When touching the screen during calibration, be as accurate as possible.
Use the tip of a capped pen or the eraser end of a pencil. To cancel calibration and
return to the CALIBRATION MENU without saving calibration data, create a
calibration error by touching the screen in the same spot three times.
Setup Menu
To enter the SETUP MENU touch Setup on the MAIN MENU. The SETUP MENU
offers a series of buttons which open additional menus and displays and are detailed
in subsequent paragraphs. The SETUP MENU also provides Down/Up buttons to
control Screen Brightness, Key Backlight Brightness and Standby Timeout. The
Hardkey Test Results indicators will light when each respective button is pushed on
the touchpanel. After setup parameters have been selected, touch Return to go back
to the MAIN MENU.
NOTE: For convenience the current CRESNET ID setting is displayed in the upper
left corner.
NOTE: All touchpanel settings are automatically saved in non-volatile memory.
SETUP MENU
Advanced Options Menu
Touch Advanced Options to access the ADVANCED OPTIONS MENU. This
menu allows adjustments for Graphics Options, LCD Level Settings, Key Backlight
Level Settings and Auto Control Transition Rate. The Auto Control Transition Rate
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controls allow you to select the speed at which screen and backlight levels change
when you select a different screen or backlight brightness.
Touch Return to go back to the SETUP MENU.
ADVANCED OPTIONS MENU
Touch Graphics Options to enter the GRAPHICS MENU.
GRAPHICS MENU
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The GRAPHICS MENU provides controls for Dynamic Graphics Loading Icon
Position and for hiding the loading icon. There are also Page Flips use Backbuffer
Enable and Disable buttons. When enabled, new pages are drawn in the backbuffer
and displayed when fully drawn. When disabled, new pages will be drawn on the
screen from top to bottom.
Touch Return to go back to the ADVANCED OPTIONS MENU.
From the ADVANCED OPTIONS MENU, touch LCD Level Settings to enter the
Screen Brightness Settings menu.
Screen Brightness Settings
The Screen Brightness Settings menu provides – and + controls to adjust Current
LCD Brightness, High Brightness Level, Medium Brightness Level and Low
Brightness Level.
The Press To Trigger Level Now buttons allow for immediate setting of screen
brightness level to HIGH, MEDIUM or LOW.
Touch Return to go back to the ADVANCED OPTIONS MENU.
From the ADVANCED OPTIONS MENU, touch Key Backlight Level Settings to
enter the Key Backlight Settings menu.
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Key Backlight Settings
The Key Backlight Settings menu provides – and + controls to adjust Current Key
Backlight Level, High Brightness Level, Medium Brightness Level and Low
Brightness Level.
The Press To Trigger Level Now buttons allow for immediate setting of key
brightness level to HIGH, MEDIUM or LOW.
Touch Return to go back to the ADVANCED OPTIONS MENU.
Interface Menu
The touchpanel communicates with a control system to activate commands or to
display feedback from components within the system. The communication interface
must be correctly specified or communication will not occur. To set communication
parameters touch the Interface button located on the SETUP MENU and display the
INTERFACE MENU, shown on the following page.
The Cresnet network identity number (CRESNET ID also known as the Net ID) is
displayed on the INTERFACE MENU. Net ID is the two-digit hexadecimal number.
The hexadecimal number can range from 03 to FE and must correspond to the Net
ID set in the SIMPL Windows program of the Cresnet system. Matching IDs
between touchpanel and SIMPL Windows program is required if data is to be
successfully transferred. Net ID for the TPS-12G/15G/17G-QM is factory set to 03.
No two devices in the same system can have the same Net ID.
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INTERFACE MENU
Two buttons adjacent to the hexadecimal display, DOWN and UP, decrease and
increase the Net ID by one, respectively.
The four buttons at the bottom define how the RS-232 port can be used; as a console
port (i.e. loading touchpanel projects and firmware), a touch output port
(communication of touch coordinates to an external device), a mouse input port
(allows a mouse to control the touchpanel) and an external touch input (allows
another device to control the touchpanel).
The Ethernet Enable and Disable buttons determine the status of the touchpanel’s
Ethernet communications.
NOTE: The TPS-12G/15G/17G-QM does not support a wireless Ethernet
connection.
There may be Ethernet devices (i.e. a control system) on the network that
communicate with the touchpanel via CIP (Cresnet Internet Protocol). Two buttons
located on the INTERFACE MENU determine if the touchpanel is capable of this
type of communication. Touch Enable to permit this protocol recognition and
Disable to prohibit any CIP connection. CIP must be enabled for the touchpanel to
communicate with other Crestron Ethernet devices.
Touch the Save and Return button located on the INTERFACE MENU to save
changes and return to the SETUP MENU.
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Crestron TPS-12G/15G/17G-QM
Ethernet Setup Menu
Touching the Ethernet button on the SETUP MENU displays the ETHERNET
SETUP MENU. This menu provides information on the Current IP Address and
Ethernet link status, along with buttons for DHCP Enable and Disable and, when
DHCP is disabled, Static IP Options.
The enable/disable Ethernet feature is provided on the INTERFACE MENU.
Ethernet settings are made through Crestron Toolbox. Refer to the TCP/IP
for additional Ethernet setup details.
Touch Ethernet Status Test for details such as the IP Address, Subnet Mask,
Default Router, IP Table, etc.
The ETHERNET SETUP MENU also provides – and + controls to set the CTP Port.
Touch Set Default Port to return the CTP Port setting to its factory default.
Touch Return to go back to the SETUP MENU.
ETHERNET SETUP MENU (DHCP Enabled)
To use a static IP address, touch DHCP Disable. The ETHERNET SETUP MENU
will change to show the Static IP Options.
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ETHERNET SETUP MENU (DHCP Disabled)
Each of the Static IP Options has its own menu, as shown in the illustrations below
and on the following page.
ETHERNET STATIC IP SETTINGS
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ETHERNET DNS SETTINGS
ETHERNET WINS SETTINGS
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RS-232 Menu
The touchpanel allows for one of four RS-232 communication modes:
•
•
•
•
Console (i.e. loading projects and firmware)
Touch Output (communication of touch coordinates to an external device)
Mouse Input (allows a mouse to control the touchpanel)
External Touch Input (allows another device to control the touchpanel)
For convenience the RS-232 MENU also permits the selection of the RS-232
communication options Baud Rate, Data Bits, Stop Bits, Parity, RTS On/Off and
XON-XOFF On/Off.
Touch the communication option to select communication parameters and then touch
Save and Return to save the RS-232 settings and go back to the SETUP MENU.
Default settings: Console mode, Baud Rate: 115200, data bits: 8, stop bits: 1,
parity: none, RTS off and XON/XOFF off.
RS-232 MENU
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General Audio Setup
To open the GENERAL AUDIO SETUP menu touch Audio on the SETUP MENU.
The GENERAL AUDIO SETUP menu offers a series of buttons that adjust the
volume level as indicated by the gauges. Speaker Volume, Key Click Volume, WAV
Volume and Headphone Volume are independently adjustable. Controls for Bass,
Treble and Headphone Balance are also provided.
The Play Test WAV File button plays a short audio file. The Restore Default
Audio Settings button returns all audio parameters to their default settings.
Touching QM Input on the GENERAL AUDIO SETUP menu displays the QM
AUDIO INPUT SETUP menu. This menu allows adjustment of volume levels for
QM audio inputs. After audio parameters have been set, touch Return to go back to
the SETUP MENU.
GENERAL AUDIO SETUP
Refer to the following table for additional GENERAL AUDIO SETUP menu details.
General Audio Setup Details
GENERAL
AUDIO SETUP
DESCRIPTION
SCREEN
CONTROL
QM Inputs
QM Output
Selects QM AUDIO INPUT SETUP menu.
Selects QM AUDIO OUTPUT SETUP menu.
Plays a short WAV audio file.
Play Test WAV
File
Restore Default
Audio Settings
Returns audio settings to their factory defaults.
Mute
A separate Mute button is provided for each of the
volume controls.
(Continued on following page)
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General Audio Setup Details (Continued)
GENERAL
AUDIO SETUP
SCREEN
DESCRIPTION
CONTROL
Speaker Volume
The volume of both audio inputs (key click and WAV) is
affected by the Speaker Volume control. If the Speaker
Volume control is set to 100% the volume for any audio
input is at maximum. If the Speaker Volume is set to 0%
the value of all audio inputs is overridden and the
touchpanel is silent. If the Speaker Volume is a
percentage (say 50%), then all audio inputs can only
achieve half their value.
Key Click Volume
WAV Volume
Adjusts the level of the key click sound with the – and +
buttons.
Adjusts the volume of the WAV file with the – and +
buttons. Click Play Test WAV File button to sample and
adjust the volume as a pre-loaded WAV file plays.
Headphone
Volume
Adjusts the level of the headphone output with the – and
+ buttons. (This control is visible only when headphones
are connected.)
Bass
Adjusts the overall bass output with the – and + buttons.
Treble
Adjusts the overall treble output with the – and + buttons.
Headphone
Balance
Adjusts the left/right balance of the headphone output
with the – and + buttons. (This control is visible only
when headphones are connected.)
To open the QM AUDIO INPUT SETUP menu, touch QM Inputs on the
GENERAL AUDIO SETUP menu. The QM AUDIO INPUT SETUP menu offers
controls for Prog Volume, Mic1 Volume and Mic2 Volume for both
QM Audio 1 and QM Audio 2 inputs.
The Restore Default Audio Settings button returns all audio parameters for the QM
inputs to their default settings. After QM AUDIO INPUT SETUP parameters have
been set, touch Return to go back to the SETUP MENU.
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QM AUDIO INPUT SETUP
Refer to the following table for additional QM AUDIO INPUT SETUP menu details.
QM Audio Input Setup Details
QM AUDIO
INPUT SETUP
DESCRIPTION
SCREEN
CONTROL
INPUT SELECT
QM AUDIO 1
QM AUDIO 2
Selects QM audio source. This selection determines
whether QM 1 or QM 2 inputs are displayed.
Restore Default
Audio Settings
Returns audio settings to their factory defaults.
Mute
A separate Mute button is provided for each of the
volume controls.
QM 1 / QM 2 Prog
Volume
Adjusts the level of the respective QM input with the –
and + buttons.
QM 1 / QM 2 Mic1
Volume
Adjusts the level of Mic1 on the respective QM input with
the – and + buttons.
QM 1 / QM 2 Mic2
Volume
Adjusts the level of Mic2 on the respective QM input with
the – and + buttons.
To open the QM AUDIO OUTPUT SETUP menu, touch QM Output on the
GENERAL AUDIO SETUP menu. The QM AUDIO OUTPUT SETUP menu offers
controls for Program Gain, Transmit QM ID and a four-band Speech EQ Trims
equalizer.
The Restore Default Audio Settings button returns all audio parameters for the QM
output to their default settings. After QM AUDIO OUTPUT SETUP parameters
have been set, touch Return to go back to the SETUP MENU.
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QM AUDIO OUTPUT SETUP
Refer to the following table for additional QM AUDIO OUTPUT SETUP menu
details.
QM Audio Output Setup Details
QM AUDIO
OUTPUT SETUP
DESCRIPTION
SCREEN
CONTROL
Program Gain
Adjusts the level of the QM output with the – and +
buttons.
Transmit QM ID
Allows transmission of touchpanel’s QM ID for use in QM
systems utilizing auto compensation*. Manual will
transmit a specific QM ID, adjustable with the Down and
Up Buttons. Auto, the default setting, will transmit the
Cresnet ID as the QM ID.
Speech EQ Trims
Adjust relative level of the QM output at four speech
related frequencies with the – and + buttons. These will
alter the tonality of the QM audio output.
* Auto compensation automatically recalls microphone EQ settings, source compensation settings and
peak and boost preset values of multiple QM origination points when acting as an endpoint.
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QM Setup
To open the QM SETUP menu, touch QM on the SETUP MENU. The QM SETUP
menu offers controls for selecting QM Audio Input, QM Setup channels and video
type for each QM Setup channel.
After these parameters have been set, touch Return to go back to the SETUP
MENU.
QM SETUP
Refer to the following table for additional QM SETUP menu details.
QM Setup Details
QM SETUP
SCREEN
DESCRIPTION
CONTROL
QM Audio 1
QM Audio 2
Setup QM 1
Detects the presence of QM Audio on channel 1.
Detects the presence of QM Audio on channel 2.
Displays the QM 1 SETUP menu. By default the QM 1
SETUP menu displays video controls: Peak, Boost, Skew
Red, Skew Green and Skew Blue in the lower right
quadrant of the menu.
Video
Pressing this before pressing the Setup QM 1 button will
open the QM 1 SETUP menu in Video mode.
S-Video
Component
RGB
Pressing this before pressing the Setup QM 1 button will
open the QM 1 SETUP menu in S-Video mode.
Pressing this before pressing the Setup QM 1 button will
open the QM 1 SETUP menu in Component mode.
Pressing this before pressing the Setup QM 1 button will
open the QM 1 SETUP menu in RGB mode.
(Continued on following page)
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QM Setup Details (Continued)
QM SETUP
SCREEN
DESCRIPTION
CONTROL
Setup QM 2
Displays the QM 2 SETUP menu. By default the QM 2
SETUP menu displays video controls Peak and Boost in the
lower right quadrant of the menu.
Video
Pressing this before pressing the Setup QM 2 button will
open the QM 2 SETUP menu in Video mode.
S-Video
Component
RGB
Pressing this before pressing the Setup QM 2 button will
open the QM 2 SETUP menu in S-Video mode.
Pressing this before pressing the Setup QM 2 button will
open the QM 2 SETUP menu in Component mode.
Pressing this before pressing the Setup QM 2 button will
open the QM 2 SETUP menu in RGB mode.
To open the QM 1 SETUP menu, touch Setup QM 1 on the QM SETUP menu. The
QM 1 SETUP menu offers controls for Peak, Boost, Skew Red, Skew Green and
Skew Blue in Video, S-Video, Component and RGB modes.
After QM 1 parameters have been set, touch Return to go back to the QM SETUP
menu.
QM 1 SETUP
NOTE: The QM 1 SETUP menu and the QM 2 SETUP menu are identical except
that QM input #2 does not have adjustments for skew compensation.
Refer to the following table for additional QM 1 SETUP menu details.
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QM 1 Setup Details
QM 1 SETUP
SCREEN
DESCRIPTION
CONTROL
Auto
Turns off auto compensation.
Compensation*
Disable
Auto
Compensation*
Enable
Turns on auto compensation. When auto compensation is
on, the QM receiving device uses the auto compensation
data received from the QM transmitter.
Video
Puts the menu in Video mode so that you can adjust the
Peak, Boost, Skew Red, Skew Green and Skew Blue
signals for video.
S-Video
Component
RGB
Puts the menu in S-Video mode so that you can adjust the
Peak, Boost, Skew Red, Skew Green and Skew Blue
signals for S-video.
Puts the menu in Component mode so that you can adjust
the Peak, Boost, Skew Red, Skew Green and Skew Blue
signals for component video.
Puts the menu in RGB mode so that you can adjust the
Peak, Boost, Skew Red, Skew Green and Skew Blue
signals for RGB video.
QM 1 Preset
Displays the current QM 1 Preset number. Saved presets
can also be called up using this control. The - and + buttons
decrement and increment the displayed value.
Load Preset
Store Preset
Will load the selected QM 1 Preset.
Will store any changes you have made to the QM 1 setup at
the displayed preset number.
Restore Default
QM Settings
Returns the QM settings to their factory defaults.
Peak
Peak adjusts for high frequency attenuation that can occur
over long cable lengths.
Boost
Boost compensates for overall signal loss that can occur
over long cable lengths.
Skew Red
Adjusts the timing position of the red signal on the skew test
pattern to compensate for any losses caused by long cable
runs.
Skew Green
Skew Blue
Adjusts the timing position of the green signal on the skew
test pattern to compensate for any losses caused by long
cable runs.
Adjusts the timing position of the blue signal on the skew
test pattern to compensate for any losses caused by long
cable runs.
* Up to 255 preset locations are available to store settings for peak, boost and skew. In QM systems
using auto compensation, the touchpanel can be set to automatically recall preset values upon receipt of
a QM ID by selecting Video Auto Compensation Enable.
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Video Setup
These touchpanels can display two fully scalable and movable, full motion video
windows, each supporting standard video, HDTV and high-resolution RGB signals
from external AV and computer sources. These units use auto-detect for composite,
S-video or component RGBHV. They support SDTV (NTSC and PAL), EDTV,
HDTV and RGB (VGA) up to UXGA (1600 x 1200). Two video inputs provide for
connectivity to QuickMedia. You can perform Auto Detect by touching QM Audio
1 or QM Audio 2 or manually choose Video, S-Video, Component or RGB as an
input source. Black and white can also be enabled for either video channel.
A table describing the video menu controls follows the illustrations. Touching Video
on the SETUP MENU will open the screen shown below. From here you can enter
the setup screens for both Video 1 and Video 2 by touching their respective buttons.
VIDEO SETUP
Refer to the following table for additional VIDEO SETUP menu details.
Video Setup Details
VIDEO SETUP
SCREEN
DESCRIPTION
CONTROL
QM Audio 1
QM Audio 2
Setup Video 1
Detects the presence of QM Audio on channel 1.
Detects the presence of QM Audio on channel 2.
Displays the VIDEO 1 SETUP menu. By default, the VIDEO
1 SETUP menu displays video controls: Brightness,
Contrast, Saturation and Hue on the right side of the menu.
Video
Pressing this before pressing the Setup Video 1 button will
open the VIDEO 1 SETUP menu in Video mode.
(Continued on following page)
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Video Setup Details (Continued)
VIDEO SETUP
SCREEN
DESCRIPTION
CONTROL
Setup Video 1
(Continued)
S-Video
Component
RGB
Pressing this before pressing the Setup Video 1 button will
open the VIDEO 1 SETUP menu in S-Video mode.
Pressing this before pressing the Setup Video 1 button will
open the VIDEO 1 SETUP menu in Component mode.
Pressing this before pressing the Setup Video 1 button will
open the VIDEO 1 SETUP menu in RGB mode.
Setup Video 2
Displays the VIDEO 2 SETUP menu. By default, the VIDEO
2 SETUP menu displays video controls: Brightness,
Contrast, Saturation and Hue on the right side of the menu.
Video
Pressing this before pressing the Setup Video 2 button will
open the VIDEO 2 SETUP menu in Video mode.
S-Video
Component
RGB
Pressing this before pressing the Setup Video 2 button will
open the VIDEO 2 SETUP menu in S-Video mode.
Pressing this before pressing the Setup Video 2 button will
open the VIDEO 2 SETUP menu in Component mode.
Pressing this before pressing the Setup Video 2 button will
open the VIDEO 2 SETUP menu in RGB mode.
The following screen is displayed when Video, S-Video or Component are selected.
VIDEO 1 SETUP (Video, S-Video and Component)
The video menu for RGB controls consists of size and position (shown) and color
controls for Brightness, Contrast, Saturation and Hue when RGB Color is touched.
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VIDEO 1 SETUP (RGB Size & Position shown)
Refer to the following table for additional VIDEO 1 SETUP details.
Video 1 Setup Details – Video, S-Video, Component and RGB
VIDEO 1 SETUP
SCREEN
DESCRIPTION
CONTROLS
QM Signal
Indicates the presence of a QM signal.
Video Preset
Displays the current Video Preset number. Saved presets
can also be called up using this control. The – and +
buttons decrement and increment the displayed value.
Load Preset
Store Preset
Will load the selected Video Preset.
Will store any changes you have made to the video setup at
the displayed preset number.
Restore Default
Color Settings
Returns the video settings to their factory defaults.
Color Control
When Video, S-Video or Component is selected as the
video type, these controls are available. The Restore
Default Color Settings button places the controls at their
midpoint.
Brightness1, 2
Contrast1, 2
Saturation3
Hue3
Adjusts video image brightness with the – and + buttons.
Adjusts video image contrast with the – and + buttons.
Adjusts video image saturation with the – and + buttons.
Adjusts video image hue with the – and + buttons.
Red1, 2
Adjusts the amount of red in the video signal. Available
when the RGB Color button is selected.
Green1, 2
Adjusts the amount of green in the video signal. Available
when the RGB Color button is selected.
(Continued on following page)
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Video 1 Setup Details – Video, S-Video, Component and RGB (Continued)
VIDEO 1 SETUP
SCREEN
DESCRIPTION
CONTROLS
Color Control
(Continued)
Blue1, 2
Adjusts the amount of blue in the video signal. Available
when the RGB Color button is selected.
Overscan3
These controls adjust the amount of video information at the
edges of the image. This part of the video picture is usually
beyond the display capabilities of the screen.
None3
Normal3
Max3
Sets the video screen so there is no overscan. The amount
of used screen area is smallest in this configuration.
Sets the video screen for normal overscan. This results in
more area of the screen being used.
This sets the video screen area to the maximum. The
screen area is largest in this configuration. All video
information at the edges is visible.
Size and Position
Calibration
When RGB is selected as the video source, these controls
are available when the RGB Size and Position button has
been pressed.
Calibrates the incoming RGB signal for optimal position,
size and phase when Perform Calibration button is
pressed. In Auto Mode, the panel will attempt to find a
matching preset based on the RGB signal’s characteristics.
If it cannot find one, it automatically performs a calibration.
In Manual Mode, the panel will not attempt to find a
matching preset nor will it automatically perform a
calibration. In either mode, you can always adjust the
settings (Position, Size, Phase Coarse, Phase Fine)
manually. Settings are not saved to a preset unless the user
presses the Store Preset button.
Position
This control allows you to set the position of the video
screen on the touchpanel. The arrow buttons move the
screen along the X and Y axis.
Restore
Default
Position
Returns the video screen to its original position on the
touchpanel.
Size
Allows you to set the size of the video screen in both the
vertical and horizontal directions.
Restore
Default Size
Returns the video screen to it original size on the
touchpanel.
Phase
These controls adjust the phase of the RGB signal. Controls
are shown for both coarse and fine adjustments.
Restore
Returns the video signal to its original default phase.
Default Phase
1.
2.
3.
Video default is zero (0) for each of the video parameters (brightness, contrast, red, green and blue).
Adjustment applies to the currently selected video source only.
These controls are available only in Video, S-Video and Component modes. In RGB mode they are
analogous to the Position, V Size and H Size controls.
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Diagnostics Menu
Touch Diagnostics on the MAIN MENU to access the DIAGNOSTICS MENU,
which contains controls for diagnostic tools. The diagnostic tools should only be
used under supervision from a Crestron customer service representative during
telephone support. The options available from the DIAGNOSTICS MENU are
numeric in nature and their interpretation is beyond the scope of this manual.
DIAGNOSTICS MENU
Hardware Hookup
Ventilation
The TPS-12G/15G/17G-QM should be used in a well-ventilated area. The venting
holes should not be obstructed under any circumstances.
To prevent overheating, do not operate this product in an area that exceeds the
environmental temperature range listed in the table of specifications. Consider using
forced air ventilation to reduce overheating.
Connect the Device
Make the necessary connections as called out in the illustration on the following
block connector. Apply power after all connections have been made.
When making connections to the TPS-12G/15G/17G-QM, consider the following:
•
•
Use Crestron power supplies for Crestron equipment.
The included cable cannot be extended.
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Hardware Connections for the TPS-12G/15G/17G-QM
USB:
FROM MOUSE OR
EXTERNAL
TOUCH DEVICE
24VDC:
AC POWER PACK
HEADPHONES
GROUND
QM OUT:
RS-232:
TO COMPUTER OR
OTHER RS-232
DEVICE
QUICKMEDIA
VIDEO, AUDIO
& MIC OUTPUT
OVER CAT5
COMPACT FLASH
CARD and
PC CARD SLOTS
(PC CARD SLOTS
RESERVED FOR
FUTURE
QM IN:
LAN:
QUICKMEDIA
VIDEO, AUDIO
& MIC INPUT
OVER CAT5
10BASE-T/100BASE-TX
HIGH SPEED
ETHERNET TO LAN
APPLICATIONS)
QM IN:
NET*:
QUICKMEDIA
VIDEO, AUDIO
& MIC INPUT
OVER CAT5
TO CONTROL
SYSTEM AND
OTHER CRESNET
DEVICES
*
For the TPS-17G-QM only, an interface module (TPS-17G-QM/-L-IMC) is included. Refer to the latest revision of the TPS-17G-QM/-L-IMC
Power Interface Module guide (Doc. 6783) for details.
CAUTION: Do not connect the TPS-17G-QM directly to the Cresnet network bus.
NOTE: Ensure the unit is properly grounded.
CAUTION: Do not apply excessive pressure to the touchscreen display during
handling. Doing so can crack the screen and damage the touchpanel.
NOTE: The maximum continuous current from equipment under any external load
conditions shall not exceed a current limit that is suitable for the minimum wire
gauge used in interconnecting cables. The ratings on the connecting unit's supply
input should be considered to prevent overloading the wiring.
NOTE: The headphone output includes WAV data, QM and Mic Input.
NOTE: Audio, video and QuickMedia connections must use Crestron Certified Wire
(CresCAT-QM, CresCAT-IM) to ensure optimum performance.
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NOTE: Crestron recommends an independent power supply for the touchpanel.
QM-TX QuickMedia Transmitter
The QM-TX QuickMedia Transmitter can be used to connect a video or audio source
to a QuickMedia network without a locally available QM transmitter (such as the
QM-WMC).
The QM-TX accepts composite video, S-video, component video, RGBHV and
audio signals. These signals are encoded and converted to the QuickMedia standard
and fed over a CAT5E or CAT6 cable to a QM receiver (such as the
TPS-12G/15G/17G-QM). All signal routing occurs automatically under the
command of the control system.
For more information, refer to the latest version of the QM-TX Operations Guide
(Doc. 6334).
Cable Management
The TPS-12G/15G/17G-QM uses a built-in strain relief to prevent the accidental
disconnection of vital cables and provides strain-relief for connectors on the cables
and the touchpanel. Refer to the following illustration to use the built-in strain relief
mechanism to secure cables to the touchpanel.
TPS-12G/15G/17G-QM Cable Management
Remove the four
cover screws to
access the I/O panel
Route I/O cables
through these valleys
Use the screws and metal
brackets to clamp the I/O
cables in place
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Tilt Angle Tension Adjustment
Use a 5/32 inch socket (not included) with a hex drive key (Allen wrench) to
increase or decrease pivot tension at the base of the touchscreen. Turning the key
clockwise increases tension, counterclockwise decreases tension.
Tension Adjustment Screw
Tilt Tension Adjustment
Use a 5/32" Hex (Allen) Wrench
Recommended Cleaning
Keep the surface of the touchscreen free of dirt, dust or other materials that could
degrade optical properties. Long-term contact with abrasive materials can scratch the
surface, which may detrimentally affect image quality.
For best cleaning results use a clean, damp, non-abrasive cloth with any
commercially available non-ammonia glass cleaner. Bezels may not provide a
complete watertight seal. Therefore, apply cleaning solution to the cloth rather than
the surface of the touchscreen. Wipe touchscreen clean and avoid getting moisture
beneath the bezels.
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Programming Software
Have a question or comment about Crestron software?
Answers to frequently asked questions (FAQs) can be viewed in the Online Help
section of the Crestron website. To post a question or view questions you have
First-time users will need to establish a user account.
Earliest Version Software Requirements for the PC
NOTE: Crestron recommends that you use the latest software to take advantage of
the most recently released features. The latest software is available from the Crestron
website.
Crestron has developed an assortment of Windows-based software tools to develop
a Cresnet system. For the minimum recommended software versions, visit the
Programming with Crestron SystemBuilder
Crestron SystemBuilder is the easiest method of programming but does not offer as
much flexibility as SIMPL Windows. For additional details, download
SystemBuilder from the Crestron website and examine the extensive help file.
Programming with SIMPL Windows
NOTE: While SIMPL Windows can be used to program the
TPS-12G/15G/17G-QM, it is recommended to use SystemBuilder for configuring a
QuickMedia system.
SIMPL Windows is Crestron’s premier software for programming Crestron control
systems. It is organized into two separate but equally important “Managers”.
Configuration Manager
Configuration Manager is the view where programmers “build” a Crestron control
system by selecting hardware from the Device Library.
•
To incorporate the TPS-12G/15G/17G-QM (Cresnet) into the system, drag
the TPS-12G/15G/17G-QM from the Touchpanels | Touchpanels (Cresnet)
folder of the Device Library and drop it in the System Views.
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Locating the TPS-12G/15G/17G-QM(Cresnet) in the Device Library
•
To incorporate the TPS-12G/15G/17G-QM (Ethernet) into the system, drag
the TPS-12G/15G/17G-QM from the Touchpanels | Touchpanels (Ethernet)
folder of the Device Library and drop it in the System Views.
Locating the TPS-12G/15G/17G-QM(Ethernet) in the Device Library
•
The system tree of the control system displays the device in the appropriate
slot with a default Net ID or IP ID as shown in the following illustration.
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NOTE: There is both an Ethernet device in Slot 8 and a Cresnet device in Slot 9 of
the following illustration. It is possible to have both types of device attached to a
control system so long as the control system has either a built-in or expansion
Ethernet interface.
C2Net Device, Slot 8 and 9
•
•
Additional TPS-12G/15G/17G-QM devices are assigned different Net ID
(for Cresnet devices) or IP ID (for Ethernet devices) numbers as they are
added.
If necessary, double click a device to open the “Device Settings” window
and change the Net ID or IP ID), as shown in the following figure.
“TPS-17G-QM (Cresnet) Device Settings” Window
(Same as window for TPS-12G-QM and TPS-15G-QM)
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“TPS-17G-QM (Ethernet) Device Settings” Window
(Same as window for TPS-12G-QM and TPS-15G-QM)
•
The ID code specified in the SIMPL Windows program must match the Net
ID or IP ID of each unit.
Program Manager
Program Manager is the view where programmers “program” a Crestron control
system by assigning signals to symbols. The symbol can be viewed by double
clicking on the icon or dragging it into Detail View. Each signal in the symbol is
described in the SIMPL Windows help file (F1).
Programming with VisionTools Pro-e
Touchpanel screens should be created in VisionTools® Pro-e (VT Pro-e) to allow
switching of source signals to desired outputs as well as selection of the system
mode. There are no special programming requirements to use the functions of the
TPS-12G/15G/17G-QM in a room-control system.
Multi-Mode Objects
Multi-mode objects offer high-
performance programming!
The single most-advanced VisionTools Pro-e high-performance programming
technique involving the TPS-12G/15G/17G-QM is the concept of multi-mode
objects. A multi-mode object (i.e. button, legend, etc.) is an object drawn on a
VT Pro-e page that can have one or more active and inactive visible settings
(modes).
mode object examples. This file contains the VT Pro-e touchpanel files and SIMPL
Windows files that illustrate the high-performance capabilities of multi-mode
objects.
WAV File Audio Messages
The TPS-12G/15G/17G-QM touchpanels are capable of playing audio messages as
system prompts and responses. These files are recorded as WAV files on a PC using
an audio utility such as Sound Recorder that is packaged with Microsoft Windows
95/98/Me/XP/NT/ 2000/Vista™. Files from other sources may also be converted to
an acceptable format by using this or a similar utility. Many other audio utilities are
available commercially or as shareware. The TPS-12G/15G/17G-QM touchpanels
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only accept the following WAV file format: PCM, 8-bit, 8 kHz, mono. For more
information about how to use Sound Recorder, refer to its User’s Guide and
extensive help information provided with the software. Also refer to the help file in
VT Pro-e to learn how to use its audio tool, Sound Manager, to attach WAV files to a
touchpanel project.
Pre-recorded WAV files for voice prompts and responses are available from
Crestron. These files can be stored into and programmed for use in the touchpanel
directly or may be edited with the Sound Recorder. For example, the individual files
can be combined to create custom messages.
NOTE: Touchpanel WAV files can be obtained from the Wave LC Library of the
Crestron FTP site.
Bit Depth and File Size
A balance of performance and quality can be achieved by using VT Pro-e to
configure the size of graphics in a project. Read this section to learn about bit depth
and how to maximize the quality and performance of a TPS-12G/15G/17G-QM
project.
Bit depth refers to the number of memory bits used to store color data for each pixel
in a raster image. A touchpanel raster image consists of a rectangular grid of picture
elements (pixels). Each pixel uses the same amount of memory to store its color data.
The amount of memory is called the bit depth of the image.
Greater bit depths are required to represent finer gradations of color. Increasing bit
depth necessarily increases file size. A black and white drawing requires only one bit
per pixel to store all the available color information. Using a 32-bit per pixel bit
depth for a black and white image increases the file size 32 times without adding
anything to the black and white image quality.
In an 8-bit per pixel system, the associated 8-bits of video memory for every screen
pixel contain a value referring to a location in an 8-bit color table. In this way any
one of the specific 256 color table locations is assigned to a pixel.
A 16-bit highcolor system is considered sufficient to provide life-like colors. It is
encoded using 5-bits to represent red, 5-bits to represent blue and (since the human
eye is more sensitive to the color green) 6-bits to represent 64 levels of green. These
can therefore be combined to provide 65,536 mixed colors (32 x 32 x 64 = 65,536).
In a 24-bit graphics display, the video memory allocates 24 bits for each pixel on the
screen enabling each pixel to take on any one of a possible 16.7 million colors. Each
24-bit value is composed of 8-bits for red, 8-bits for green and 8-bits for blue. These
triplets of 8-bit values are also referred to as the red, green and blue color planes. A
24-bit image is actually composed of three component images which combine to
create the truecolor picture. The reason this is called truecolor is that this is near the
maximum number of colors the human eye is able to detect.
Truecolor images are sometimes represented by a 32-bit value. The extra 8-bits do
not enhance the precision of the color representation but act as an alpha channel that
represents pixel translucence. The 32-bit truecolor has become popular on the
computer desktop to provide effects such as translucent windows, fading menus and
shadows.
In graphics intensive applications such as touchpanels, raising or lowering the color
depth of the displayed graphics can achieve a balance of performance and quality.
Lower color depths do not require as much frame buffer memory or display
bandwidth, allowing them to be generated and displayed more quickly. Increasing
color depth results in higher color quality at the expense of display speed and
responsiveness. By using mostly 8-bit or 16-bit graphics and holding the
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32-bit graphics to a minimum (e.g. for a family photo, etc.), you can create a
sophisticated project that will fit in the memory space provided and have the
touchpanel remain very responsive.
Relationship of Bits to Colors
NUMBER OF BITS
NUMBER OF COLORS
1 bit
Black and White
2 bits
4 bits
8 bits
16 bits
24 bits
32 bits
4 Colors
16 Colors
256 Colors
65,536 Colors (Highcolor)
16.7 million Colors (Truecolor)
16.7 million Colors plus Transparency
When creating a VisionTools Pro-e project you can elect to compress and reduce the
image size in the “Page Properties” window for the entire page and/or perform the
same function of reducing the image size using the “Image Properties” window. A
reduction in image size will save a considerable amount of memory space for your
project.
In VisionTools Pro-e, the Compress checkbox permits the image to be compressed
when compiling. The 16 Bits checkbox converts a 24-bit or 32-bit image to 16 bits.
This conversion to a 16-bit image may cause the loss of some subtle shading. To
compensate for this, use the dithering to simulate the original shading. Check your
image with each of the available dithering types to determine which will deliver the
best quality image.
Dithering type selection can be accessed from the “Page Properties” or “Image
Properties” windows in VT-Pro-e. Refer to the following illustrations.
VT Pro-e “Page Properties” Window – Bit Depth Selection
VT Pro-e “Image Properties” Window – Bit Depth
Selection
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Pushbutton Programming
Four of the buttons can be programmed to access any frequently used command.
Each button has a permanently fixed digital join number. The sequence of digital
join numbers is (left to right) 1 through 4. Refer to the following illustration for their
assigned join numbers. A description for each button signal is described in the
SIMPL Windows help file (F1).
Pushbutton Layout and Join Number Assignment
Join Join Join Join
1
2
3
4
MultiByte International Characters
Most languages use a single byte of eight bits to represent a character, e.g. English,
French, German, Hebrew, Russian, Thai, etc.
Multibyte character fonts require more than the usual eight bits to specify a
character. This occurs when a language has more than 256 characters (28) in a font.
For example, Chinese fonts contain several thousand characters. Other multibyte
languages include Japanese and Korean.
There are two separate applications with multibyte characters – static text on buttons
and indirect text on buttons. No Isys touchpanel firmware changes are required in
either case.
Indirect text on a button is entered in VT Pro-e and the actual string to be displayed
is entered in SIMPL Windows. As of this publication date only completely single
byte or completely multibyte strings may be entered or they will not be compiled
correctly in SIMPL Windows. In other words, you cannot enter Chinese characters
interspersed with numbers. You can enter Chinese characters or numbers in separate
strings or you can pad each number with “\x00” to make it multibyte and then
combine it with Chinese characters in the same string.
Of course you can always use the workaround of showing a graphic that displays the
string but it is not dynamic. To compile and use multibyte characters it is essential
that the operating system understand the language. Windows XP and Vista are
available in many international languages and add-on software is available for other
versions of Windows.
Example Program
An example program for the TPS-12G/15G/17G-QM is available from the Crestron
Operations Guide – DOC. 6415B
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Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
Uploading and Upgrading
Crestron recommends using the latest programming software and that each device
contains the latest firmware to take advantage of the most recently released features.
However, before attempting to upload or upgrade it is necessary to establish
communication. Once communication has been established, files (for example,
programs, projects or firmware) can be transferred to the control system (and/or
device). Finally, program checks can be performed (such as changing the device ID
or creating an IP table) to ensure proper functioning.
Establishing Communication
Use Crestron Toolbox for communicating with the TPS-12G/15G/17G-QM; refer to
the Crestron Toolbox help file for details. There are three methods of
communication.
Direct Serial
NOTE: Required for initial setup of Ethernet parameters.
Direct Serial Communication
SERIAL VIA CRESTRON
PC RUNNING
CRESTRON TOOLBOX
CABLE STCP-502PC
OR EQUIVALENT
TPS-12G/15G/17G-QM
•
•
The RS-232 port on the TPS-12G/15G/17G-QM connects to the serial port
on the PC via a serial cable (Crestron STCP-502PC or equivalent).
Use the Address Book in Crestron Toolbox to create an entry using the
expected serial communication protocol (RS-232, auto-detect baud rate, no
parity, 8 data bits, 1 stop bit, XON/XOFF disabled, RTS/CTS disabled).
•
Display the TPS-12G/15G/17G-QM’s “System Info” window (click the
icon); communications are confirmed when the device information is
displayed.
Indirect
Indirect Communication
PC RUNNING
CRESTRON TOOLBOX
CONTROL SYSTEM
TPS-12G/15G/17G-QM
SERIAL,
CRESNET
ETHERNET
OR USB
•
•
TPS-12G/15G/17G-QM connects to control system via Cresnet.
Establish communications between the PC and the control system as
described in the latest version of the 2-Series Control Systems Reference
Guide (Doc. 6256).
•
Use the Address Book in Crestron Toolbox to create an entry for the
TPS-12G/15G/17G-QM using the expected communication protocol
(Indirect). Select the Cresnet ID of the TPS-12G/15G/17G-QM and the
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Isys® G-Series Touchpanels
address book entry of the control system that is connected to the
TPS-12G/15G/17G-QM.
•
Display the TPS-12G/15G/17G-QM’s “System Info” window (click the
icon); communications are confirmed when the device information is
displayed.
TCP/IP
NOTE: Required for operation with a Crestron control system.
Ethernet Communication
PC RUNNING
CRESTRON TOOLBOX
ETHERNET
TPS-12G/15G/17G-QM
•
•
Establish serial communication between TPS-12G/15G/17G-QM and PC.
Enter the IP address, IP mask and default router of the
TPS-12G/15G/17G-QM via the Crestron Toolbox (Functions | Ethernet
Addressing); otherwise enable DHCP.
•
Confirm Ethernet connections between TPS-12G/15G/17G-QM and PC. If
connecting through a hub or router, use CAT5 straight through cables with
8-pin RJ-45 connectors. Alternatively, use a CAT5 crossover cable to
connect the two LAN ports directly without using a hub or router.
•
•
Use the Address Book in the Crestron Toolbox to create an entry for the
TPS-12G/15G/17G-QM with the TPS-12G/15G/17G-QM’s TCP/IP
communication parameters.
Display the “System Info” window (click the
TPS-12G/15G/17G-QM entry.
icon) and select the
Programs, Projects and Firmware
Program, project or firmware files may be distributed from programmers to installers
or from Crestron to dealers. Firmware upgrades are available from the Crestron
website as new features are developed after product releases. One has the option to
upload programs and projects via the programming software or to upload and
upgrade via the Crestron Toolbox. For details on uploading and upgrading, refer to
the SIMPL Windows help file, VT Pro-e help file or the Crestron Toolbox help file.
SIMPL Windows
VisionTools Pro-e
If a SIMPL Windows program is provided, it can be uploaded to the control system
using SIMPL Windows or Crestron Toolbox.
Upload the VT Pro-e file to the touchpanel using VT Pro-e or Crestron Toolbox. If
loading a project to a touchpanel that has an external compact flash slot, please use
Crestron Toolbox.
Firmware
Check the Crestron website to find the latest firmware. (New users may be required
to register to obtain access to certain areas of the site, including the FTP site.)
•
•
Upgrade TPS-12G/15G/17G-QM firmware via Crestron Toolbox.
Establish serial or TCP/IP communications with the
TPS-12G/15G/17G-QM and display the “System Info” window.
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Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
•
Select Functions | Firmware… to upgrade the TPS-12G/15G/17G-QM
firmware.
Program Checks
Actions that can be performed on the TPS-12G/15G/17G-QM vary depending on
whether it is connected via Cresnet or Ethernet.
Cresnet Connections
Ethernet Connections
For Cresnet connections, display the network device tree (Tools | Network Device
Tree) to show all network devices connected to the control system. Right-click on
the TPS-12G/15G/17G-QM to display actions that can be performed on the
TPS-12G/15G/17G-QM.
For Ethernet connections, display the “System Info window (click the
icon) and
select the Functions menu to display actions that can be performed on the
TPS-12G/15G/17G-QM.
Be sure to use the Crestron Toolbox to create the TPS-12G/15G/17G-QM IP table.
•
•
Select Functions | IP Table Setup.
Add, modify or delete entries in the IP table. The TPS-12G/15G/17G-QM
can have only one IP table entry.
•
A defined IP table can be saved to a file or sent to the device.
Edit the control system’s IP table to include an entry for the TPS-12G/15G/17G-QM.
The entry should list the TPS-12G/15G/17G-QM’s IP ID (specified on the
TPS-12G/15G/17G-QM’s IP table) and the internal gateway IP address 127.0.0.1.
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Isys® G-Series Touchpanels
Problem Solving
Troubleshooting
The following table provides corrective action for possible trouble situations. If
further assistance is required, please contact a Crestron customer service
representative.
TPS-12G/15G/17G-QM Troubleshooting
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
TPS-12G/15G/17G-QM
does not function.
TPS-12G/15G/17G-QM
is not receiving power.
Verify power to unit. Use
only Crestron power
supplies for Crestron
equipment.
Incorrect cable
connections.
Follow connection
procedures in this guide
and inspect connector
pins.
Incorrect
firmware/software.
Update firmware/software
versions as per those
listed in the
“Specifications” section.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE”
and recalibrate.
Touchpanel is not
communicating with the
network.
Use Toolbox to poll the
network. Verify network
connection to the
touchpanel.
Brightness is set too
low.
Adjust touchpanel
brightness. Refer to
“Setup Menu” which
Touchpanel is not
responding.
Incorrect network
wiring.
Touch the screen to
remove the message and
verify correct wiring to all
connectors.
Touchpanel Cresnet ID
is not set to match the
Net ID in the SIMPL
program.
Use Crestron Toolbox to
poll the network. Verify
the Cresnet ID for the
touchpanel is properly set
to match the Net ID in the
SIMPL program.
Touchpanel Cresnet ID
is not unique; two or
more units share the
same ID.
Use Crestron Toolbox to
poll the network and
verify that each ID is used
only once.
ICMP is disabled.
Enable ICMP by typing
ICMP ON at the
command prompt in the
Toolbox Text Console.
(Continued on following page)
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Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
TPS-12G/15G/17G-QM Troubleshooting (Continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
No video displayed.
Wrong VisionTools
Pro-e or SIMPL
Windows programs.
Verify correct programs.
Verify proper video set
up.
Incorrect input
connection.
Verify video input and QM
connections.
TPS-12G/15G/17G-QM
does not respond to
ping command.
IP address not correct
(LAN green and amber
LEDs are off).
Assign correct IP address
to
TPS-12G/15G/17G-QM.
IP mask not correct
(LAN green and amber
LEDs are on).
Assign correct IP mask.
The PC and the
TPS-12G/15G/17G-QM
are not on same
subnet.
Ensure that the PC and
the
TPS-12G/15G/17G-QM
are on the same subnet.
Mouse or touchpanel
does not work.
Incorrect Touch
settings.
Check Touch settings on
INTERFACE MENU.
Touchpanel does not
communicate with
RS-232 devices.
Incorrect RS-232
settings.
Match communication
settings of touchpanel to
peripheral device.
Touchpanel display is
dark.
Standby timeout has
elapsed.
Touch the screen to
reactivate.
Unexpected response
from the touchpanel.
Touchpanel is
incorrectly calibrated.
Enter “SETUP MODE”
and recalibrate.
Communications via
the LAN port not
functioning.
Improper Ethernet
connection (IEC).
Verify proper connection
at touchpanel LAN port.
Another device set to
the same IP address.
Obtain new touchpanel
static IP address.
Check Network Wiring
Use the Right Wire
Calculate Power
In order to ensure optimum performance over the full range of your installation
topology, Crestron Certified Wire and only Crestron Certified Wire may be used.
Failure to do so may incur additional charges if support is required to identify
performance deficiencies because of using improper wire.
CAUTION: Use only Crestron power supplies for Crestron equipment. Failure to
do so could cause equipment damage or void the Crestron warranty.
CAUTION: Provide sufficient power to the system. Insufficient power can lead to
unpredictable results or damage to the equipment. Please use the Crestron Power
Calculator to help calculate how much power is needed for the system
When calculating the length of wire for a particular Cresnet run, the wire gauge and
the Cresnet power usage of each network unit to be connected must be taken into
consideration. Use Crestron Certified Wire only. If Cresnet units are to be daisy-
chained on the run, the Cresnet power usage of each network unit to be daisy-
chained must be added together to determine the Cresnet power usage of the entire
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Isys® G-Series Touchpanels
chain. If the unit is home-run from a Crestron system power supply network port, the
Cresnet power usage of that unit is the Cresnet power usage of the entire run. The
wire gauge and the Cresnet power usage of the run should be used in the following
equation to calculate the cable length value on the equation’s left side.
Cable Length Equation
Where: L = Length of run (or chain) in feet
R = 6 Ohms (Crestron Certified Wire: 18 AWG (0.75 MM2 ))
or 1.6 Ohms (Cresnet HP: 12 AWG (4 MM2 ))
40,000
R x P
L <
P = Cresnet power usage of entire run (or chain)
Make sure the cable length value is less than the value calculated on the right side of
the equation. For example, a Cresnet run using 18 AWG Crestron Certified Wire and
drawing 20 watts should not have a length of run more than 333 feet (101 meters). If
Cresnet HP is used for the same run, its length could extend to 1250 feet (381
meters).
NOTE: All Crestron certified Cresnet wiring must consist of two twisted pairs. One
twisted pair is the +24V conductor and the GND conductor and the other twisted
pair is the Y conductor and the Z conductor.
Strip and Tin Wire
When daisy-chaining Cresnet units, strip the ends of the wires carefully to avoid
nicking the conductors. Twist together the ends of the wires that share a pin on the
network connector and tin the twisted connection. Apply solder only to the ends of
the twisted wires. Avoid tinning too far up the wires or the end becomes brittle.
Insert the tinned connection into the Cresnet connector and tighten the retaining
screw. Repeat the procedure for the other three conductors.
Add Hubs
For larger networks (i.e., greater than 28 network devices), it may become necessary
to add a Cresnet Hub/Repeater (CNXHUB) to maintain signal quality throughout the
network. Also, for networks with lengthy cable runs it may be necessary to add a
Hub/Repeater after only 20 devices.
Reference Documents
The latest version of all documents mentioned within the guide can be obtained from
product manuals arranged in alphabetical order by model number.
List of Related Reference Documents
DOCUMENT TITLE
2-Series Control Systems Reference Guide
Creston e-Control Reference Guide
MediaManager Applications Guide
QM-TX QuickMedia Transmitter
TPS-17G-QM/-L-IMC Power Interface Module
Operations Guide – DOC. 6415B
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Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
Further Inquiries
If you cannot locate specific information or have questions after reviewing this
guide, please take advantage of Crestron's award winning customer service team by
calling Crestron at 1-888-CRESTRON [1-888-273-7876].
You can also log onto the online help section of the Crestron website
users will need to establish a user account to fully benefit from all available features.
Future Updates
As Crestron improves functions, adds new features and extends the capabilities of
the TPS-12G/15G/17G-QM, additional information may be made available as
manual updates. These updates are solely electronic and serve as intermediary
supplements prior to the release of a complete technical documentation revision.
Check the Crestron website periodically for manual update availability and its
relevance. Updates are identified as an “Addendum” in the Download column.
62 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
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Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Software License Agreement
This License Agreement (“Agreement”) is a legal contract between you (either an individual or a single business entity) and
Crestron Electronics, Inc. (“Crestron”) for software referenced in this guide, which includes computer software and as applicable,
associated media, printed materials and “online” or electronic documentation (the “Software”).
BY INSTALLING, COPYING OR OTHERWISE USING THE SOFTWARE, YOU REPRESENT THAT YOU ARE AN
AUTHORIZED DEALER OF CRESTRON PRODUCTS OR A CRESTRON AUTHORIZED INDEPENDENT PROGRAMMER
AND YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF
THIS AGREEMENT, DO NOT INSTALL OR USE THE SOFTWARE.
IF YOU HAVE PAID A FEE FOR THIS LICENSE AND DO NOT ACCEPT THE TERMS OF THIS AGREEMENT,
CRESTRON WILL REFUND THE FEE TO YOU PROVIDED YOU (1) CLICK THE DO NOT ACCEPT BUTTON, (2) DO NOT
INSTALL THE SOFTWARE AND (3) RETURN ALL SOFTWARE, MEDIA AND OTHER DOCUMENTATION AND
MATERIALS PROVIDED WITH THE SOFTWARE TO CRESTRON AT: CRESTRON ELECTRONICS, INC., 15 VOLVO
DRIVE, ROCKLEIGH, NEW JERSEY 07647, WITHIN 30 DAYS OF PAYMENT.
LICENSE TERMS
Crestron hereby grants You and You accept a nonexclusive, nontransferable license to use the Software (a) in machine
readable object code together with the related explanatory written materials provided by Creston (b) on a central processing unit
(“CPU”) owned or leased or otherwise controlled exclusively by You and (c) only as authorized in this Agreement and the related
explanatory files and written materials provided by Crestron.
If this software requires payment for a license, you may make one backup copy of the Software, provided Your backup copy
is not installed or used on any CPU. You may not transfer the rights of this Agreement to a backup copy unless the installed copy of
the Software is destroyed or otherwise inoperable and You transfer all rights in the Software.
You may not transfer the license granted pursuant to this Agreement or assign this Agreement without the express written
consent of Crestron.
If this software requires payment for a license, the total number of CPU’s on which all versions of the Software are installed
may not exceed one per license fee (1) and no concurrent, server or network use of the Software (including any permitted back-up
copies) is permitted, including but not limited to using the Software (a) either directly or through commands, data or instructions from
or to another computer (b) for local, campus or wide area network, internet or web hosting services or (c) pursuant to any rental,
sharing or “service bureau” arrangement.
The Software is designed as a software development and customization tool. As such Crestron cannot and does not
guarantee any results of use of the Software or that the Software will operate error free and You acknowledge that any development
that You perform using the Software or Host Application is done entirely at Your own risk.
The Software is licensed and not sold. Crestron retains ownership of the Software and all copies of the Software and
reserves all rights not expressly granted in writing.
OTHER LIMITATIONS
You must be an Authorized Dealer of Crestron products or a Crestron Authorized Independent Programmer to install or use
the Software. If Your status as a Crestron Authorized Dealer or Crestron Authorized Independent Programmer is terminated, Your
license is also terminated.
You may not rent, lease, lend, sublicense, distribute or otherwise transfer or assign any interest in or to the Software.
You may not reverse engineer, decompile or disassemble the Software.
You agree that the Software will not be shipped, transferred or exported into any country or used in any manner prohibited
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If any part of this Agreement is found void and unenforceable, it will not affect the validity of the balance of the Agreement,
which shall remain valid and enforceable according to its terms. This Agreement may only be modified by a writing signed by an
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agreement between Crestron and You relating to the Software and it supersedes any prior representations, discussions, undertakings,
communications or advertising relating to the Software. The failure of either party to enforce any right or take any action in the event
of a breach hereunder shall constitute a waiver unless expressly acknowledged and set forth in writing by the party alleged to have
provided such waiver.
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Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 63
Isys® G-Series Touchpanels
Crestron TPS-12G/15G/17G-QM
If You are a business or organization, You agree that upon request from Crestron or its authorized agent, You will within
thirty (30) days fully document and certify that use of any and all Software at the time of the request is in conformity with Your valid
licenses from Crestron of its authorized agent.
Without prejudice to any other rights, Crestron may terminate this Agreement immediately upon notice if you fail to comply
with the terms and conditions of this Agreement. In such event, you must destroy all copies of the Software and all of its component
parts.
PROPRIETARY RIGHTS
Copyright. All title and copyrights in and to the Software (including, without limitation, any images, photographs,
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and any copies of the Software are owned by Crestron or its suppliers. The Software is protected by copyright laws and international
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irrevocable license, with the right to sublicense, to use, copy, transmit, distribute, create derivative works of, display and perform the
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or conceal any trademark or proprietary notice of Crestron from the Software including any back-up copy.
GOVERNING LAW
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CRESTRON LIMITED WARRANTY
CRESTRON warrants that: (a) the Software will perform substantially in accordance with the published specifications for a
period of ninety (90) days from the date of receipt and (b) that any hardware accompanying the Software will be subject to its own
limited warranty as stated in its accompanying written material. Crestron shall, at its option, repair or replace or refund the license fee
for any Software found defective by Crestron if notified by you within the warranty period. The foregoing remedy shall be your
exclusive remedy for any claim or loss arising from the Software.
CRESTRON shall not be liable to honor warranty terms if the product has been used in any application other than that for
which it was intended or if it as been subjected to misuse, accidental damage, modification or improper installation procedures.
Furthermore, this warranty does not cover any product that has had the serial number or license code altered, defaced, improperly
obtained or removed.
Notwithstanding any agreement to maintain or correct errors or defects, Crestron shall have no obligation to service or
correct any error or defect that is not reproducible by Crestron or is deemed in Crestron’s reasonable discretion to have resulted from
(1) accident; unusual stress; neglect; misuse; failure of electric power, operation of the Software with other media not meeting or not
maintained in accordance with the manufacturer’s specifications or causes other than ordinary use; (2) improper installation by anyone
other than Crestron or its authorized agents of the Software that deviates from any operating procedures established by Crestron in the
material and files provided to You by Crestron or its authorized agent; (3) use of the Software on unauthorized hardware or (4)
modification of, alteration of or additions to the Software undertaken by persons other than Crestron or Crestron’s authorized agents.
ANY LIABILITY OF CRESTRON FOR A DEFECTIVE COPY OF THE SOFTWARE WILL BE LIMITED
EXCLUSIVELY TO REPAIR OR REPLACEMENT OF YOUR COPY OF THE SOFTWARE WITH ANOTHER COPY OR
REFUND OF THE INITIAL LICENSE FEE CRESTRON RECEIVED FROM YOU FOR THE DEFECTIVE COPY OF THE
PRODUCT. THIS WARRANTY SHALL BE THE SOLE AND EXCLUSIVE REMEDY TO YOU. IN NO EVENT SHALL
CRESTRON BE LIABLE FOR INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES OF ANY KIND
(PROPERTY OR ECONOMIC DAMAGES INCLUSIVE), EVEN IF A CRESTRON REPRESENTATIVE HAS BEEN ADVISED
OF THE POSSIBILITY OF SUCH DAMAGES OR OF ANY CLAIM BY ANY THIRD PARTY. CRESTRON MAKES NO
WARRANTIES, EXPRESS OR IMPLIED, AS TO TITLE OR INFRINGEMENT OF THIRD-PARTY RIGHTS,
MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE, OR ANY OTHER WARRANTIES, NOR
AUTHORIZES ANY OTHER PARTY TO OFFER ANY WARRANTIES, INCLUDING WARRANTIES OF
MERCHANTABILITY FOR THIS PRODUCT. THIS WARRANTY STATEMENT SUPERSEDES ALL PREVIOUS
WARRANTIES.
64 • Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM
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Crestron TPS-12G/15G/17G-QM
Isys® G-Series Touchpanels
Return and Warranty Policies
Merchandise Returns / Repair Service
1. No merchandise may be returned for credit, exchange or service without prior authorization
from CRESTRON. To obtain warranty service for CRESTRON products, contact an
authorized CRESTRON dealer. Only authorized CRESTRON dealers may contact the factory
and request an RMA (Return Merchandise Authorization) number. Enclose a note specifying
the nature of the problem, name and phone number of contact person, RMA number and
return address.
2. Products may be returned for credit, exchange or service with a CRESTRON Return
Merchandise Authorization (RMA) number. Authorized returns must be shipped freight
prepaid to CRESTRON, 6 Volvo Drive, Rockleigh, N.J. or its authorized subsidiaries, with
RMA number clearly marked on the outside of all cartons. Shipments arriving freight collect
or without an RMA number shall be subject to refusal. CRESTRON reserves the right in its
sole and absolute discretion to charge a 15% restocking fee plus shipping costs on any
products returned with an RMA.
3. Return freight charges following repair of items under warranty shall be paid by CRESTRON,
shipping by standard ground carrier. In the event repairs are found to be non-warranty, return
freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its products to be free from manufacturing defects in materials
and workmanship under normal use for a period of three (3) years from the date of purchase from
CRESTRON, with the following exceptions: disk drives and any other moving or rotating mechanical
parts, pan/tilt heads and power supplies are covered for a period of one (1) year; touchscreen display and
overlay components are covered for 90 days; batteries and incandescent lamps are not covered.
This warranty extends to products purchased directly from CRESTRON or an authorized CRESTRON
dealer. Purchasers should inquire of the dealer regarding the nature and extent of the dealer's warranty, if
any.
CRESTRON shall not be liable to honor the terms of this warranty if the product has been used in any
application other than that for which it was intended or if it has been subjected to misuse, accidental
damage, modification or improper installation procedures. Furthermore, this warranty does not cover any
product that has had the serial number altered, defaced or removed.
This warranty shall be the sole and exclusive remedy to the original purchaser. In no event shall
CRESTRON be liable for incidental or consequential damages of any kind (property or economic damages
inclusive) arising from the sale or use of this equipment. CRESTRON is not liable for any claim made by a
third party or made by the purchaser for a third party.
CRESTRON shall, at its option, repair or replace any product found defective, without charge for parts or
labor. Repaired or replaced equipment and parts supplied under this warranty shall be covered only by the
unexpired portion of the warranty.
Except as expressly set forth in this warranty, CRESTRON makes no other warranties, expressed or
implied, nor authorizes any other party to offer any warranty, including any implied warranties of
merchantability or fitness for a particular purpose. Any implied warranties that may be imposed by law are
limited to the terms of this limited warranty. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names and trademarks are the sole property of their respective owners. Windows is a registered trademark
of Microsoft Corporation. Windows95/98/Me/XP/Vista and WindowsNT/2000 are trademarks of Microsoft Corporation.
Operations Guide – DOC. 6415B
Isys® G-Series Touchpanels: TPS-12G/15G/17G-QM • 65
Crestron Electronics, Inc.
15 Volvo Drive Rockleigh, NJ 07647
Tel: 888.CRESTRON
Operations Guide – DOC. 6415B
(2013896)
01.09
Fax: 201.767.7576
Specifications subject to
change without notice.
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